19 2021
51A
96 851
O
130
136
1,007
1,264
643
916
2,443
2,644
470
748
45 76
431
515
Average Saturday Ridership (November 2020 & November
2021)
192021
51A
96 851
O
141145
1,150
820
563
643
1,747
2,344
397
620
4357
374
414
Average Sunday Ridership (November 2020 & November 2021) Average Daily Boardings by Route and Day Type
2020 2021
19 20
21 51A
78 96
631
663
687
851
O
OX
W 73
60 738
69 79
40 90
889
105
4,880
1,265
1,596
192
30 485
49 579
3,271
862
1,252
183
Weekday
2020 2021
19 20
21 51A
96 851
O 414
57 620
2,344
643
1,150
145
374
43 397
1,747
563
820
141
Sunday
192021
51A
7896
631663687851
O
OX
W
183 192
1,252
1,596
1,265
862
3,271
4,880
105
579
889
90 40 79 49 69
485
738
60 30 73
Average Weekday Ridership (November 2020 & November 2021) 2020 2021
19 20
21 51A
96 851
O 515
76 748
2,644
916
1,264
136
431
45 470
2,443
643
1,007
130
Saturday
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 2 0 0 2 1 0 0 5
BUNCHING 0 0 0 0 3 0 0 0 3
BUS OVERLOADED 0 0 0 0 0 2 0 0 2
BUS SHELTERS 0 0 0 0 0 0 0 0 0
BUS STOP 0 1 0 0 0 1 0 0 2
CARRY-BY 0 0 0 0 0 0 0 0 0
COMMENDATION 0 0 0 0 1 0 2 0 3
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0
EARLY 0 1 0 0 0 0 0 1 2
FARE DISPUTE 0 1 0 0 0 0 0 0 1
HAZARDOUS OPERATION 0 2 2 1 3 0 0 0 8
IDLING 0 0 0 0 1 0 0 0 1
IMPROPER/UNAUTHORIZED STOP 0 0 0 0 0 0 0 0 0
LATE 0 1 4 4 7 1 0 1 18
NO SHOW 0 9 11 4 20 4 2 0 50
OFF ROUTE 0 0 1 0 2 0 0 0 3
OPERATOR MISCONDUCT 1 9 2 1 11 2 0 0 26
PASS-UP 1 8 6 1 10 2 0 1 29
REALTIME 0 0 0 0 1 1 0 0 2
ROUTES & SCHEDULES 0 1 3 0 1 0 0 0 5
SIGNAGE 0 1 0 0 3 0 0 0 4
total 2 36 29 11 65 14 4 3 164
2021 Q4: October through December
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX W
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 38 13 10 14 16 18 14 24 23 23 25 23 14 255 Rank Category Dec 20 Jan 21 Feb 21 Mar 21 Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Total 1 PASS-UP 9 3 2 4 4 7 8 5 4 5 5 3 2 112
2 HAZARDOUS OPERATION 7 3 1 3 1 2 2 5 1 6 2 1 0 77
3 NO SHOW 1 0 0 0 1 1 0 3 8 3 8 7 5 50
4 OPERATOR MISCONDUCT 6 4 2 2 4 2 2 3 1 5 4 6 1 43
5 BOARDING DENIED 3 1 2 1 1 1 2 3 0 1 1 0 1 31
6 LATE 1 2 1 1 3 2 0 0 4 0 4 1 2 27
7 COMMENDATION 5 0 1 1 2 2 0 2 1 0 0 0 1 25
8 ROUTES & SCHEDULES 2 0 0 0 0 0 0 1 1 1 1 0 0 13
9 EARLY 1 1 0 0 0 0 1 0 0 0 0 0 0 8
10 BUS STOP 0 1 0 0 1 1 0 0 1 0 0 0 0 6
51A-line Customer Feedback
0 5
10 15
20 25
30 Dec 20 Jan 21 Feb 21 Mar 21 Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Top Five Complaint Categories
PASS-UP HAZARDOUS OPERATION NO SHOW
! "#
$
% &% '% (% )%
"*+ #*
, +,- , + -#
+ -
.+ -#/
"
+ #
-
+ #
0+ -
0+ ##
1.+-2
,+
-
34 4
53 6
6 777
%
8%
9%
'
&
(
:
5
57
7
54
*#
73
#,
-
3
- ;
;"#
%
8%
9%
<=9=&%&9
<=&=&%&9
<=:=&%&9
<='=&%&9
<=8=&%&9
<=(=&%&9
<=>=&%&9
<=)=&%&9
<=<=&%&9
<=9%=&%&9
<=99=&%&9
<=9&=&%&9
<=9:=&%&9
<=9'=&%&9
<=98=&%&9
<=9(=&%&9
<=9>=&%&9
<=9)=&%&9
<=9<=&%&9
<=&%=&%&9
<=&9=&%&9
<=&&=&%&9
<=&:=&%&9
<=&'=&%&9
<=&8=&%&9
<=&(=&%&9
<=&>=&%&9
<=&)=&%&9
<=&<=&%&9
<=:%=&%&9
9%=9=&%&9
9%=&=&%&9
9&=8=&%&9
9&=(=&%&9
9&=>=&%&9
9&=)=&%&9
9&=<=&%&9
9&=9%=&%&9
9&=99=&%&9
9&=9&=&%&9
9&=9:=&%&9
9&=9'=&%&9
9&=98=&%&9
9&=9(=&%&9
9&=9>=&%&9
9&=9)=&%&9
9&=9<=&%&9
9&=&%=&%&9
9&=&9=&%&9
9&=&&=&%&9
9&=&:=&%&9
9&=&'=&%&9
9&=&8=&%&9
9&=&(=&%&9
9&=&>=&%&9
9&=&)=&%&9
9&=&<=&%&9
9&=:%=&%&9
9&=:9=&%&9
5
3
5 3 5 57
54 6
37
5
5 5
65 5
7
56 53 5
6 3
6
3
4 35
4
33 4
3
5
6 3
5
5
3
6
5
3 6 57
4
57 6
4
5
6
5
?-
-
@
<=9&%9 9&=: %9
!
" "! #$ " $
$
% !$&
! $
'
( $
(#
)*
*+
*,
-.*
/)*
/.
+,
012345 6
787
6
.9/:
,9;:
0123< 6
!
=8'8
">
?8>
@AB
AC@ACD
ABEAD
FGD
H4IJKLMNOP =8' 8 " >
? 8>
=8
Q
68 6
R
!
S
?
&
$
$T
!
UV#$
!V
$
T
!
T&(U#UT
&"$
!$&T
!
%$ ?TT$#V $
)+
;)
;/
*-W
*;+
,-;
-+
012345 6
' X
! 'T$
' X
'
X
!
/.W
,*); R! #
;Y/-*
"$
/W
$ U
>88 86 8
'
X
!
"#
"$%
&'()*+,-(.+ /0
/0/1
!
2%
34$
5678(9 !
:;
:/
<=>
??@
AAB>
C!
:C D
:
'(EF+GH*IJ
:; : /
C! :C D
: !K
L
!
2%
34$
#M
&'()*+,NE)O(.+ //P/Q
R
CS:
: : SK
:
T
#U
%4# V1
"M$4#
/
$M
;W
; X
; X
!"#$%&'"(!)$ *
+ *
+ *,-.+ / /0,1 /
/
+
2 32
!"#$%4!)$ 5
6*
78
667
9:
;<
=>
?18@A9B;
!'C$DE#FG 6*
78
6 7 ? 1 8@A @6
H
7.6 6 6
.I 6
J
23K
LM N,
O3P
1
QP
*R
* S
* S
2 32
TUVW!X
!"#$%&'(#)"*% +,-
!"#$%&."*% /
0 1
02 1
3 !"(4%56$78 0
02
29 :
;-20
2 20-<
2 =
>
?+
@A
B
C
9
9 D
9 D
EFGH"I