19 2021
51A
96 851
O
115
153
1,287
967
708
866
2,601
2,758
512
710
35 70
354
556
Average Saturday Ridership (February 2021 & February 2022) 192021
51A
96 851
O
153155
1,133
786
959
722
1,779
2,374
499
673
4851
344
498
Average Sunday Ridership (February 2021 & February 2022) Average Daily Boardings by Route and Day Type
2021 2022
19 20
21 51A
78 96
631
663
687
851
O
OX
W 73
51 727
66 116
30 94
917
101
4,638
1,146
1,495
198
33 470
48 672
3,162
825
1,037
178
Weekday
2021 2022
19 20
21 51A
96 851
O 498
51 673
2,374
722
1,133
155
344
48 499
1,779
959
786
153
Sunday
192021
51A
7896
631663687851
O
OX
W
178 198
1,037
1,495
1,146
825
3,162
4,638
101
672
917
94 30 116 48 66
470
727
51 33 73
Average Weekday Ridership (February 2021 & February 2022) 2021 2022
19 20
21 51A
96 851
O 556
70 710
2,758
866
1,287
153
354
35 512
2,601
708
967
115
Saturday
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 1 0 0 3 1 0 0 5
BUNCHING 0 0 0 0 1 0 0 0 1
BUS OVERLOADED 0 0 0 0 0 0 0 0 0
BUS SHELTERS 0 0 0 0 0 0 0 0 0
BUS STOP 0 0 1 0 3 0 1 0 5
CARRY-BY 0 0 1 0 0 0 0 0 1
COMMENDATION 0 0 0 2 5 1 1 0 9
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0
EARLY 0 1 1 0 0 0 1 0 3
FARE DISPUTE 0 0 0 0 1 1 0 0 2
HAZARDOUS OPERATION 0 5 2 1 7 0 1 0 16
IDLING 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 0 0 0 1 0 0 0 1
LATE 0 5 8 2 1 1 1 0 18
NO SHOW 0 10 17 3 9 1 1 0 41
OFF ROUTE 0 0 4 2 1 1 1 0 9
OPERATOR MISCONDUCT 0 5 5 1 11 3 0 1 26
PASS-UP 0 3 3 3 12 3 0 0 24
REALTIME 0 0 0 0 0 0 0 0 0
ROUTES & SCHEDULES 0 0 1 0 0 0 0 1 2
SIGNAGE 0 0 0 0 1 0 0 0 1
total 0 30 43 14 56 12 7 2 164
2022 Q4: January through March
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX
W
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 14 16 18 14 24 23 23 25 23 14 13 22 22 251 Rank Category Mar 21 Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 22-Mar Total 1 PASS-UP 4 4 7 8 5 4 5 5 3 2 1 8 3 59
2 NO SHOW 0 1 1 0 3 8 3 8 7 5 3 1 5 45
3 OPERATOR MISCONDUCT 2 4 2 2 3 1 5 4 6 1 4 2 5 41
4 HAZARDOUS OPERATION 3 1 2 2 5 1 6 2 1 0 1 3 3 30
5 LATE 1 3 2 0 0 4 0 4 1 2 1 0 0 18
6 BOARDING DENIED 1 1 1 2 3 0 1 1 0 1 1 1 1 14
7 COMMENDATION 1 2 2 0 2 1 0 0 0 1 0 4 1 14
8 BUS STOP 0 1 1 0 0 1 0 0 0 0 0 2 1 6
9 ROUTES & SCHEDULES 0 0 0 0 1 1 1 1 0 0 0 0 0 4
10 EARLY 0 0 0 1 0 0 0 0 0 0 0 0 0 1
51A-line Customer Feedback
0 5
10 15
20 25
Mar 21 Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 22-Mar Top Five Complaint Categories
PASS-UP NO SHOW OPERATOR MISCONDUCT HAZARDOUS OPERATION LATE