19 2021
51A
96 851
O
114
153
1,070
1,461
1,167
812
2,473
3,791
608
767
35 66
441
630
Average Saturday Ridership (April 2021 & April 2022)
192021
51A
96 851
O
164
187
1,194
891
540
682
1,838
2,932
514
692
4353
335
506
Average Sunday Ridership (April 2021 & April 2022)
Average Daily Boardings by Route and Day Type
2021 2022
19 20
21 51A
78 96
631
663
687
851
O
OX
W 104
72 819
67 108
32 83
952
127
5,296
1,189
1,603
231
35 514
49 677
3,819
903
1,187
170
Weekday
2021 2022
19 20
21 51A
96 851
O 506
53 692
2,932
682
1,194
187
335
43 514
1,838
540
891
164
Sunday
192021
51A
7896
631663687851
O
OX
W
170 231
1,187
1,603
1,189
903
3,819
5,296
127
677
952
83 32 108 49 67
514
819
72 35 104
Average Weekday Ridership (April 2021 & April 2022)
2021 2022
19 20
21 51A
96 851
O 630
66 767
3,791
812
1,461
153
441
35 608
2,473
1,167
1,070
114
Saturday
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 2 0 1 2 0 0 0 5
BUNCHING 0 0 0 0 0 0 0 0 0
BUS OVERLOADED 0 0 0 0 0 1 0 0 1
BUS SHELTERS 0 0 0 0 0 0 0 0 0
BUS STOP 0 1 1 0 0 0 0 0 2
CARRY-BY 0 0 1 1 0 0 0 0 2
COMMENDATION 0 0 0 1 5 1 0 0 7
CRIME/VANDALISM/SECURITY 0 0 0 0 0 1 0 0 1
EARLY 0 0 1 0 1 1 2 1 6
FARE DISPUTE 0 2 0 0 0 0 0 0 2
HAZARDOUS OPERATION 0 1 4 0 11 3 0 0 19
IDLING 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 1 0 0 0 0 0 0 1
LATE 0 4 4 1 9 2 0 0 20
NO SHOW 0 5 13 2 17 6 6 0 49
OFF ROUTE 0 0 1 0 0 0 0 0 1
OPERATOR MISCONDUCT 0 2 4 2 12 1 0 0 21
PASS-UP 3 4 5 7 10 4 0 0 33
REALTIME 0 0 2 0 1 0 0 0 3
ROUTES & SCHEDULES 0 1 2 0 3 1 1 1 9
SIGNAGE 0 0 0 0 0 1 0 0 1
total 3 23 38 15 71 22 9 2 183
2022: April through June
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX
W
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 14 24 23 23 25 23 14 13 22 22 12 29 29 251 Rank Category Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Total 1 PASS-UP 8 5 4 5 5 3 2 1 8 3 4 4 2 59
2 NO SHOW 0 3 8 3 8 7 5 3 1 5 0 7 10 45
3 OPERATOR MISCONDUCT 2 3 1 5 4 6 1 4 2 5 4 4 4 41
4 HAZARDOUS OPERATION 2 5 1 6 2 1 0 1 3 3 1 6 5 30
5 LATE 0 0 4 0 4 1 2 1 0 0 1 5 3 18
6 BOARDING DENIED 2 3 0 1 1 0 1 1 1 1 1 0 1 14
7 COMMENDATION 0 2 1 0 0 0 1 0 4 1 1 2 2 14
8 BUS STOP 0 0 1 0 0 0 0 0 2 1 0 0 0 6
9 ROUTES & SCHEDULES 0 1 1 1 1 0 0 0 0 0 0 2 1 4
10 EARLY 1 0 0 0 0 0 0 0 0 0 0 1 0 1
51A-line Customer Feedback
0 5
10 15
20 25
30 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Top Five Complaint Categories
PASS-UP NO SHOW OPERATOR MISCONDUCT HAZARDOUS OPERATION LATE Incidents; Trips Removed From Service by Operations Control Center (OCC) Problem Code
All
Division
All
Minutes Lost
117129
Trips Removed & Minutes Problem by Problem Code (Drill down to Sub code) 0 500 1000
OC - OutLate
SI - Service Interruption
OC - Cancel
RC - Road Call
TB - Turnback
SR - Security Related
AC - Accident
NM - Non Mechanical
EA - Emergency Alarm
EL - Electronics
FB - Farebox
1251
1280
710
95 15
11 16
1 0
0 0
Trips Removed by Division
0K
1K
2K
3K
D4 D2 D3
3.1K
0.3K
0.0K
Trips Removed
3371
Incident Count
1463
Distinct Operators
275
Daily Count of Trips Removed from Service
0 50
100
4/28/20224/29/20224/30/2022
5/1/20225/2/20225/3/20225/4/20225/5/20225/6/20225/7/20225/8/20225/9/2022 5/10/20225/11/20225/12/20225/13/20225/14/20225/15/20225/16/20225/17/20225/18/20225/19/20225/20/20225/21/20225/22/20225/23/20225/24/20225/25/20225/26/20225/27/20225/28/20225/29/20225/30/20225/31/2022 6/1/20226/2/20226/3/20226/4/20226/5/20226/6/20226/7/20226/8/20226/9/2022 6/10/20226/11/20226/12/20226/13/20226/14/20226/15/20226/16/20226/17/20226/18/20226/19/20226/20/20226/21/20226/22/20226/23/20226/24/20226/25/20226/26/20226/27/2022 15 23 28 26
18 7 7
2 69
36 45 50
2 44
38 70
37 81
63 45
34 58
33 36
77 70
16 48
35 90
98 49
13 11
34 52
110
75 108
54 20
52 102
68 62 62 62
17 35 35
97 79
37 59
49 40
54 33
59 53
23 Route Alpha
All
Date Range
4/1/2022 6/28/2022
Trips Removed From Service by Problem Code w/Division
-500 0 500 1000 1500
OC - OutLate
SI - Service Interruption
OC - Cancel
RC - Road Call
TB - Turnback
SR - Security Related
AC - Accident
NM - Non Mechanical
EA - Emergency Alarm
171 1080
1244
656
77 Division D2 D3 D4
Division Incidents by Problem and Sub-Code Problems
Trips Removed
0K
2K
4K
D2 D3 D4
3.1K
Divisi… D2 D3 D4
Trips Removed by Division/Route
51A 21 O
20 96
19 2K
0K 0K
0K
0K
0K
route_alpha 51A 21 O 20 96 19 W 851 687 631
Trips Removed From Service by Missed Trips by ProblemSubcode w/Division 0K 1K 2K
No Work Force
Cancel
Pending Relief Late
Delay Schedule
Sick Operator
Missed Pull-Out
Pull for Relay
Restore Schedule
Check Engine Light
No Equipment
Engine / Fuel Cell
1.8K
0.6K
0.2K
0.2K
Division D2 D3 D4
Division
All
Route Alpha
All
Problem Code
All
Incident Count
1463
Trips Removed
3371
Minutes Lost
117129
Distinct Operators
275
Date Range
4/1/2022 6/28/2022
Problem Code
All
Trips Removed by ProblemCode and Division due to "No Work Force" 0K
1K
2K
D2 D3 D4
0.7K
1.2K
ProblemCode OC - Cancel OC - OutLate
Trips Removed
0K
1K
2K
D2 D3 D4
1.8K
Division D2 D3 D4
Trips Removed by Route due to "No Work Force"
51A 21
O
20 1K
0K
0K
0K
96 0K
0K …
W
851
route_alpha 51A 21 O 20 96 W 19 851 687
Trips Removed by ProblemSubcode and Division due to "No Work Force" 0K
1K
2K
D2 D3 D4
0.1K 0.0K
1.8K
ProblemSubcode NO WORK FORCE
OCC Cancelled Trips Due to "No Work Force" Related Reasons Date Range
4/1/2022 6/28/2022
Incident Count
288
Trips Removed
1948
Minutes Lost
70313
Distinct Operators
120
Route Alpha
All
Division
All
Trips Removed by ProblemSubcode and Division due to "Road Calls" 0 50
D2 D4
12 8
ProblemSubcode Air Conditio… Air Leak/Pr… Battery BELL CORD Brakes Check Engi… Coolant Low Trips Removed by ProblemCode and Division due to "Road Calls" 0 50
D2 D4
10 77
ProblemCode RC - Road Call
Trips Removed by Route due to "Road Calls"
51A 21 20
O
19 34 21
13 7
6 W
851
3 2 1
route_alpha 51A 21 20 O 19 W 851 631 687
OCC Cancelled Trips Due to "Road Call" Related Reasons
Date Range
4/1/2022 6/28/2022
Incident Count
164
Trips Removed
87 Minutes Lost
2654
Distinct Operators
99 Route Alpha
All
Division
All
Trips Removed
0 50
D2 D4
10 77
Division D2 D4
Trips Removed by ProblemSubcode and Division due to "Wheel Chair" 0 1
2 D4
2 ProblemSubcode Wheelchair Lift/Ramp
Trips Removed by ProblemCode and Division due to "Wheel Chair" 0 1
2 D4
2 ProblemCode RC - Road Call
Trips Removed by Route due to "Wheel Chair"
20 1
51A
1 route_alpha 20 51A
OCC Cancelled Trips Due to "Wheel Chair" Related Reasons Date Range
4/1/2022 6/28/2022
Incident Count
3 Trips Removed
2 Minutes Lost
45 Distinct Operators
2 Route Alpha
All
Division
All
Trips Removed
0 1
2 D4
2 Division D4