19 2021
51A
96 851
O
148
200
1,255
1,634
796
877
2,801
3,137
659
791
5262
486
626
Average Saturday Ridership (July 2021 & July 2022)
192021
51A
96 851
O
144
157
1,252
984
961
787
2,344
3,216
555
745
5961
436
490
Average Sunday Ridership (July 2021 & July 2022)
Average Daily Boardings by Route and Day Type
2021 2022
19 20
21 51A
78 96
851
O
OX
W 102
82 875
65 961
125
4,967
1,211
1,673
249
46 714
63 728
4,063
1,195
1,344
206
Weekday
2021 2022
19 20
21 51A
96 851
O 490
61 745
3,216
787
1,252
157
436
59 555
2,344
961
984
144
Sunday
192021
51A
7896
851
O
OX
W
206 249
1,344
1,673
1,195 1,211
4,063
4,967
125
728
961
63 65
714
875
82 46 102
Average Weekday Ridership (July 2021 & July 2022)
2021 2022
19 20
21 51A
96 851
O 626
62 791
3,137
877
1,634
200
486
52 659
2,801
796
1,255
148
Saturday
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 1 0 0 0 0 0 0 1
BOARDING DENIED 0 0 2 1 1 2 0 0 6
BUNCHING 0 0 0 0 3 0 0 0 3
BUS OVERLOADED 0 0 0 0 1 2 0 0 3
BUS SHELTERS 0 0 0 0 1 0 0 0 1
BUS STOP 0 1 0 4 3 0 0 0 8
CARRY-BY 0 0 0 0 1 0 0 0 1
COMMENDATION 0 3 1 2 4 0 0 0 10
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0
EARLY 0 0 6 1 2 1 0 0 10
FARE DISPUTE 0 0 0 0 0 2 0 0 2
HAZARDOUS OPERATION 0 4 8 1 10 2 0 0 25
IDLING 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 1 0 0 0 0 0 0 1
LATE 0 2 6 1 10 5 0 0 24
NO SHOW 1 8 21 5 22 21 3 0 81
OFF ROUTE 0 0 2 1 1 0 0 0 4
OPERATOR MISCONDUCT 1 4 2 0 10 8 0 0 25
PASS-UP 1 8 3 5 14 8 0 0 39
REALTIME 0 1 0 0 0 0 0 0 1
ROUTES & SCHEDULES 0 0 3 1 0 1 0 0 5
SIGNAGE 0 0 0 0 3 1 0 0 4
total 3 33 54 22 86 53 3 0 254
2022: July through September
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Total number of Contacts per month 23 25 23 14 13 22 22 12 29 29 34 25 22 293 Rank Category Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Total 1 PASS-UP 5 5 3 2 1 8 3 4 4 2 5 3 6 51
2 NO SHOW 3 8 7 5 3 1 5 0 7 10 8 8 6 71
3 OPERATOR MISCONDUCT 5 4 6 1 4 2 5 4 4 4 8 1 1 49
4 HAZARDOUS OPERATION 6 2 1 0 1 3 3 1 6 5 2 4 4 38
5 LATE 0 4 1 2 1 0 0 1 5 3 7 1 2 27
6 BOARDING DENIED 1 1 0 1 1 1 1 1 0 1 1 0 0 9
7 COMMENDATION 0 0 0 1 0 4 1 1 2 2 1 2 1 15
8 BUS STOP 0 0 0 0 0 2 1 0 0 0 1 1 1 6
9 ROUTES & SCHEDULES 1 1 0 0 0 0 0 0 2 1 0 0 0 5
10 EARLY 0 0 0 0 0 0 0 0 1 0 0 2 0 3
51A-line Customer Feedback
0 5
10 15
20 25
30 35
Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Top Five Complaint Categories
PASS-UP NO SHOW OPERATOR MISCONDUCT HAZARDOUS OPERATION LATE