19 2021
51A
96 851
O
136
93 1,264
1,471
1,166
916
2,644
3,287
748767
7684
515
616
Average Saturday Ridership (November 2021 & November
2022)
192021
51A
96 851
O
145
152
1,150
1,094
643
821
2,344
2,605
620
762
5755
414
485
Average Sunday Ridership (November 2021 & November 2022) Average Daily Boardings by Route and Day Type
2021 2022
19 20
21 51A
78 96
631
663
687
851
O
OX
W 115
77 915
69 161
44 177
1,020
155
5,354
1,350
1,876
206
73 60
738
69 79
40 90
889
105
4,880
1,265
1,596
192
Weekday
2021 2022
19 20
21 51A
96 851
O 485
55 762
2,605
821
1,094
152
414
57 620
2,344
643
1,150
145
Sunday
192021
51A
7896
631663687851
O
OX
W
192206
1,596
1,876
1,265
1,350
4,880
5,354
105
155
1,020
889
177
90 4044
161
79 6969
738
915
60 77115
73 Average Weekday Ridership (November 2021 & November 2022) 2021 2022
19 20
21 51A
96 851
O 616
84 767
3,287
1,166
1,471
93 515
76 748
2,644
916
1,264
136
Saturday
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0
BOARDING DENIED 1 1 0 2 2 0 0 0 6
BUNCHING 0 0 0 0 0 0 0 0 0
BUS OVERLOADED 0 1 0 0 2 1 0 0 4
BUS SHELTERS 0 0 0 0 0 0 0 0 0
BUS STOP 1 0 2 1 1 0 0 0 5
CARRY-BY 0 0 0 0 2 0 0 0 2
COMMENDATION 0 0 0 2 2 0 0 0 4
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0
EARLY 0 0 2 0 1 0 0 0 3
FARE DISPUTE 0 0 0 0 0 1 0 0 1
HAZARDOUS OPERATION 1 1 5 0 14 2 0 0 23
IDLING 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 0 0 0 0 0 0 0 0
LATE 0 2 3 1 6 2 1 0 15
NO SHOW 3 8 19 4 3 5 1 0 43
OFF ROUTE 0 0 0 1 0 1 0 0 2
OPERATOR MISCONDUCT 1 5 5 3 10 0 0 0 24
PASS-UP 2 4 1 9 10 2 0 0 28
REALTIME 1 0 0 1 0 1 0 0 3
ROUTES & SCHEDULES 0 1 2 3 1 1 0 0 8
SIGNAGE 0 0 0 0 2 0 0 0 2
total 10 23 39 27 56 16 2 0 173
2022: October through December
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Total number of Contacts per month 14 13 22 22 12 29 29 34 25 22 25 18 11 276 Rank Category Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Total 1 PASS-UP 2 1 8 3 4 4 2 5 3 6 5 2 3 48
2 NO SHOW 5 3 1 5 0 7 10 8 8 6 0 1 2 56
3 OPERATOR MISCONDUCT 1 4 2 5 4 4 4 8 1 1 4 5 1 44
4 HAZARDOUS OPERATION 0 1 3 3 1 6 5 2 4 4 7 4 3 43
5 LATE 2 1 0 0 1 5 3 7 1 2 3 2 1 28
6 BOARDING DENIED 1 1 1 1 1 0 1 1 0 0 1 1 0 9
7 COMMENDATION 1 0 4 1 1 2 2 1 2 1 1 0 1 17
8 BUS STOP 0 0 2 1 0 0 0 1 1 1 1 0 0 7
9 ROUTES & SCHEDULES 0 0 0 0 0 2 1 0 0 0 1 0 0 4
10 EARLY 0 0 0 0 0 1 0 0 2 0 0 1 0 4
51A-line Customer Feedback
0 5
10 15
20 25
30 35
Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Top Five Complaint Categories
PASS-UP NO SHOW OPERATOR MISCONDUCT HAZARDOUS OPERATION LATE Incidents; Trips Removed From Service by Operations Control Center (OCC) Problem Code
All
Division
All
Minutes Lost
80744
Trips Removed & Minutes Problem by Problem Code (Drill down to Sub code) 0 200 400 600 800
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
SR - Security Related
TB - Turnback
RE - Relay
EA - Emergency Alarm
EL - Electronics
FB - Farebox
811
700
237
78 11
7 7
2 0
0 0
Trips Removed by Division
0 500
1000
1500
2000
D4 D2 D3 D6
1679
114
39 21
Trips Removed
1853
Incident Count
840
Distinct Operators
247
Daily Count of Trips Removed from Service
0 20
40 60
80 10/1/202210/2/202210/3/202210/4/202210/5/202210/6/202210/7/202210/8/202210/9/2022 10/10/202210/11/202210/12/202210/13/202210/14/202210/15/202210/16/202210/17/202210/18/202210/19/202210/20/202210/21/202210/22/202210/23/202210/24/202210/25/202210/26/202210/27/202210/28/202210/29/202210/30/202210/31/2022 11/1/202211/2/202211/3/202211/4/202211/5/202211/6/202211/7/202211/8/202211/9/2022 11/10/202211/11/202211/12/202211/13/202211/14/202211/15/202211/16/202211/17/202211/18/202211/19/202211/20/202211/21/202211/22/202211/23/202211/24/202211/25/202211/26/202211/27/202211/28/202211/29/202211/30/2022 28 23
18 19
15 31
13 17 15
9 5
7 9
11 9
12 31
24 7
4 7
21 10 12
7 8
0 3
17 7 6
9 25
19 11 9
1 47
8 24
1 0
9 9
19 13 10 7
15 3
9 10 7 8
1 16
4 11
17 11
15 Route Alpha
All
Date Range
10/1/2022 12/31/2022
Trips Removed From Service by Problem Code w/Division
0 500 1000
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
SR - Security Related
TB - Turnback
RE - Relay
EA - Emergency Alarm
66 722
669
202
67 Division D2 D3 D4 D6
Division Incidents by Problem and Sub-Code Problems
Trips Removed
0K
1K
2K
D2 D3 D4 D6
1.7K
Divisi… D2 D3 D4 D6
Trips Removed by Division/Route
51A
20 21
96 O
19 659
515
430
111
98 24
route_alpha 51A 20 21 96 O 19 851 W 663 631 687
Trips Removed From Service by Missed Trips by ProblemSubcode w/Division 0 500 1000
No Work Force
Cancel
Pending Relief Late
Delay Schedule
Battery
Check Engine Light
CV - COLLISION VEHICLE
Restore Schedule
Transportation Other
Brakes
Equipment Failure
874
511
180
Division D2 D3 D4 D6
Division
All
Route Alpha
All
Problem Code
All
Incident Count
840
Trips Removed
1853
Minutes Lost
80744
Distinct Operators
247
Date Range
10/1/2022 12/31/2022
Problem Code
All
Trips Removed by ProblemCode and Division due to "No Work Force" 0 500
1000
D2 D3 D4 D6
218
654
ProblemCode OC - Cancel OC - OutLate
Trips Removed
0 500
1000
D2 D3 D4 D6
872
Division D2 D3 D4 D6
Trips Removed by Route due to "No Work Force"
51A 21 20 O
96 19
W
376 226 207
80 37
12 route_alpha 51A 21 20 O 96 19 W 663 631 851
Trips Removed by ProblemSubcode and Division due to "No Work Force" 0 500
1000
D2 D3 D4 D6
40 25
872
8 ProblemSubcode NO WORK FORCE
OCC Cancelled Trips Due to "No Work Force" Related Reasons Date Range
10/1/2022 12/31/2022
Incident Count
176
Trips Removed
945
Minutes Lost
40367
Distinct Operators
69 Route Alpha
All
Division
All
Trips Removed by ProblemSubcode and Division due to "Road Calls" 0 50
D2 D3 D4 D6
11 8
ProblemSubcode Accelerato… Air Leak/Pr… Battery BELL CORD Bellows Blood Brakes Check Engi… Trips Removed by ProblemCode and Division due to "Road Calls" 0 50
D2 D3 D4 D6
10 0
67 1
ProblemCode RC - Road Call
Trips Removed by Route due to "Road Calls"
21 20 51A 96 19
687 851 O
24 20 20
7 4
1 1 1
route_alpha 21 20 51A 96 19 687 851 O 631
OCC Cancelled Trips Due to "Road Call" Related Reasons
Date Range
10/1/2022 12/31/2022
Incident Count
145
Trips Removed
78 Minutes Lost
3031
Distinct Operators
99 Route Alpha
All
Division
All
Trips Removed
0 50
D2 D3 D4 D6
10 67
Division D2 D3 D4 D6
Trips Removed by ProblemSubcode and Division due to "Wheel Chair" 0 1
2 D2 D4
0 2
ProblemSubcode Wheelchair Lift/Ramp
Trips Removed by ProblemCode and Division due to "Wheel Chair" 0 1
2 D2 D4
0 2
ProblemCode RC - Road Call
Trips Removed by Route due to "Wheel Chair"
20 21
1 1
route_alpha 20 21 51A 851
OCC Cancelled Trips Due to "Wheel Chair" Related Reasons Date Range
10/1/2022 12/31/2022
Incident Count
7 Trips Removed
2 Minutes Lost
85 Distinct Operators
7 Route Alpha
All
Division
All
Trips Removed
0 1
2 D2 D4
2 Division D2 D4