City of Alameda
Code No. 7058
Approved by CSB
January 4, 2023
ASSISTANT GENERAL MANAGER-CUSTOMER & ENERGY RESOURCES
DEFINITION
Under general direction, provides leadership and management to plan, coordinate and direct customer program activities including communications, public benefits, s atisfaction and service, community outreach, communication of info rmation, and business processes; electric utility supply, demand-side resource acquisition and portfolio management; manages participation and response to California electric market related regulatory and legislative issues; and manages n ecessary technical interfaces with joint power agencies. Manages the devel opment and administration of r ates and pricing of services to meet risk management, financial and environmental objective; performs other related work as required.
EXAMPLES OF DUTIES
1. Supervises, trains and evaluates assigned staff; participates in the selection of staff; develops and monitors employee training; develops and monitors employee performance benchmarks; performs ongoing employee observation to ensure quality assuran ce and employee excellence; works with employees to correct deficiencies.
2. Directs assigned activities including emerging customer prog rams, public benefits, services, community outreach, advocates the importance of public power, a nd the utility’s brand in the community.
3. Directs activities includi ng energy resource planning and pr ocurement, supply and demand-side management plans; complex modeling and decision analysis; rate development, energy risk management, and forecasting
4. Participates in various joint power agencies’ committees and supports the PUB-designated Northern California Power Agency (NCPA) commissioner.
5. Ensures compliance with applicable federal, state and local laws, regulations and court rulings related to work activities.
6. Manages contracts and purchasing needs. Oversees the work o f contractors and consultants for services and/or supplies.
7. Directs division budget preparation.
8. Reviews and evaluates business requirements and technologica l advances and develops strategy for implementing changes benefiting the organization.
9. Participates in the development of long-range planning and s trategies to meet financial objectives.
10. Assists in the development and implementation of Public Uti lities Board policies; updates policies to be consistent with federal, local, and state regulations.
11. Prepares and presents various studies, analyses and reports.
12. Develops goals, objectives, p rocedures and standards; deter mines priorities, staff assignments and work methods; develops, schedules and monitors methods to a ccomplish division goals; ensures work is completed in a timely and efficient manner.
13. Prepares or supervises preparation of routine and special r eports to document activities, operation and performance of org anization and recommends action by the Public Utilities Board or other authority.
14. Maintains and prepares records and reports.
15. Resolves customer c omplaints and problems.
16. Identifies and analyzes operational problems, conducts stud ies, strategically evaluates alternatives and implements effective solutions for a wide variety of issues.
17. Coordinates activities with o ther divisions, City departments, consultants, contractors and outside agencies such as NCPA.
18. Performs related duties as required.
EMPLOYMENT STANDARDS
Education/Experience
Any combination equivalent to education and experience likely t o provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education:
Graduation from a four-year college or university with major co urse work in engineering, economics, management, business or public administration, or a related field. Masters’ degree is desirable.
Experience:
Five years of progressively responsible professional experience in utility customer (residential and/or business) programs, utilit y economics, resource planning , general administration, management, business administration, or customer services or a related field and at least two years performing the work in a management supervisor capacity. Experience in utility customer programs and 24/7 operations is desirable.
Knowledge
Knowledge of electric utility oper ating procedures and practice s; electric utility resource planning, acquisition and portfolio management of the utility’s power res ource interests and obligations at the bulk power and distributed generation level; joint planning, procurement, portfolio management, power pooling and transmission arrangements with third parties, including joi nt powers agencies, system operators, utilities, customers and suppliers; energy efficiency, fuel swi tching, building electrification and transportation electrification programs; planning, development, evaluation, acquisition and operation of supply and delivery resources for electric power and other prod uct lines based on forecast needs; commodity and enterprise energy risk management policies and pr ograms; short-term and long-term resource operation and cost models; supply and demand-side reso urce planning and evaluation, energy supply and delivery costs; market based fuel and energy cost pr ojections; power pool operation and cost analyses;; negotiation of contracts for the purchase and/or sal es of utility resources and services, including energy and environmental commodities and transmission ; development of rates and pricing structures incorporating cost of service factors and competitiv e factors by rate cla ss; applicable utility business, financial, regulatory and management practices; power supply and demand-side resources, load management, and conservation measures; engineering economi cs, and project planning; financial, budgeting, and accounting principles and public financing techn iques; forecasting, cost analysis and pricing design; applicable laws, codes and ordinances; principl es and methods of public administration; effective methods, principles an d practices of supervision and employee evaluation; pertinent court cases, federal, state and local laws and regulations related to work; project planning and administration; residential, commercial, and industrial business needs; busines s mathematics; correct English grammar including spelling, and punctuation; personal computers includi ng hardware and software applications related to the work; effective methods of communication both oral and written; effective conflict resolution techniques; applicable technical information and aspects of the electrical utility industry; principles and procedures of record keeping; principles and practices of budge ting financial record keeping and reporting; principles, practices and techniques of project mana gement including contract administration and compliance; effective methods of policy development and imp lementation; research and statistical techniques and methodology; problem resolution methods and prac tices related to business process analysis.
Abilities
Ability to effectively plan, coordinate and manage emerging cus tomer program such as public benefits, services, community outreach, advocates the importance of publi c power, and the utilit y’s brand in the community, and energy resources activities such as power resour ce planning, acquisition, risk and portfolio management activities in a supervisory capacity requi ring the management, training, and evaluation of assigned staffs; to function as an effective team member demonstrating leadership and cooperation; to effectively plan, administer and evaluate work programs and schedules; interpret and apply complex governmental regulations; perform both complex an d routine administrative work with speed and accuracy; conduct analytical studies and formulate re commendations; draft and review procedures and agreements; draw valid conclusions and project c onsequences of decisions and recommendations; effectively communicate both orally and in wri ting complex subject matter to diverse audiences including Public Utilities Board members, elected officials, utility industry executives, regulatory agencies and public audiences using excellent written, oral and presentation skills interpret and apply complex laws, governmental regulations and contractual provisio ns; prepare and develop cost estimates and budget figures; analyze technical and financial data; make economic evaluations, comparisons, and formulate recommendations; draft and review procedures and agre ements; maintain accurate and up-to- date records establish work priorities and communicate strategi c direction to staff; operate a personal computer with associated hardware and software as required in the work; create and present a variety of reports and documents in the appropriate format; function as an effective team member demonstrating leadership and cooperation; rev iew and analyze business operati ons and processes and make recommendations of effective process change; establish and main tain cooperative working relationships with those contacted in the course of the work; supervise, trai n and evaluate assigned staff, and perform related work as required.
Other Requirements
As periodically determined by the City to establish and/or main tain the minimal level of knowledge, skills and abilities required by this classification to meet the needs of the City.
Work outside regularly scheduled hours as required.
Possession of a valid California Driver’s License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee’s ability to get to/from various work locatio ns in a timely manner, is necessary to perform the essential functions of the position.
CL: Human Resources Department