19 2021
51A
96 851
O
153156
1,571
1,153
856
693
3,456
2,400
800798
6965
577
544
Average Saturday Ridership (March 2022 & March 2023)
192021
51A
96 851
O
157151
1,108
1,028
636633
2,576
2,151
642
808
48 65
503519
Average Sunday Ridership (March 2022 & March 2023)
Average Daily Boardings by Route and Day Type
2022 2023
19 20
21 51A
78 96
631
663
687
851
O
OX
W 127
89 948
75 202
119
154
1,121
184
5,151
1,143
1,709
197
108
69 817
68 131
33 101
968
116
4,860
1,196
1,555
227
Weekday
2022 2023
19 20
21 51A
96 851
O 519
65 808
2,151
633
1,028
151
503
48 642
2,576
636
1,108
157
Sunday
192021
51A
7896
631663687851
O
OX
W
227197
1,555
1,709
1,196
1,143
4,860
5,151
116
184
1,121
968
101
154
119
33 131
202
6875
817
948
69 89108
127
Average Weekday Ridership (March 2022 & March 2023)
2022 2023
19 20
21 51A
96 851
O 544
65 798
2,400
693
1,153
156
577
69 800
3,456
856
1,571
153
Saturday
Average Daily Boardings by Day Type
Weekday (March 2023)
Line Average Daily Ridership
19 197
20 1,709
21 1,143
51A 5,151
78 184
96 1,121
631 154
663 119
687 202
851 75
O 948
OX 89
W 127
Alameda 11,219
AC Transit Systemwide 116,808
Saturday (March 2023)
Line Average Daily Ridership
19 156
20 1,153
21 693
51A 2,400
96 798
851 65
O 544
Alameda 5,809
AC Transit Systemwide 61,961
Sunday (March 2023)
Line Average Daily Ridership
19 151
20 1,028
21 633
51A 2,151
96 808
851 65
O 519
Alameda 5,355
AC Transit Systemwide 58,807
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 3 0 0 1 0 0 0 4
BUNCHING 0 0 0 0 1 0 0 0 1
BUS OVERLOADED 0 0 0 0 1 1 0 0 2
BUS SHELTERS 0 0 0 0 0 0 0 0 0
BUS STOP 1 0 0 0 5 0 0 0 6
CARRY-BY 0 0 0 0 0 0 0 0 0
COMMENDATION 0 1 0 3 8 3 1 1 17
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0
EARLY 0 0 2 2 1 0 2 0 7
FARE DISPUTE 0 0 0 0 0 0 0 0 0
HAZARDOUS OPERATION 2 2 5 2 8 0 0 0 19
IDLING 0 0 0 1 0 0 0 0 1
IMPROPER/UNAUTHORIZED STOP 0 0 0 0 0 0 0 0 0
LATE 0 3 9 1 3 4 2 0 22
NO SHOW 0 8 10 2 9 11 3 1 44
OFF ROUTE 1 0 0 4 0 0 0 0 5
OPERATOR MISCONDUCT 1 5 3 1 10 1 0 1 22
PASS-UP 1 4 9 2 11 2 1 0 30
REALTIME 0 0 0 0 0 0 0 0 0
ROUTES & SCHEDULES 0 0 0 0 2 6 1 0 9
SIGNAGE 1 0 0 0 2 0 1 1 5
total 7 26 38 18 62 28 11 4 194
2023: January through March
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 96
51A
O
OX
W
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 13 22 22 12 29 29 34 25 22 25 18 11 18 22 23 276 Rank Category Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Total 2 NO SHOW 3 1 5 0 7 10 8 8 6 0 1 2 1 5 3 56
1 PASS-UP 1 8 3 4 4 2 5 3 6 5 2 3 7 1 3 48
3 OPERATOR MISCONDUCT 4 2 5 4 4 4 8 1 1 4 5 1 3 3 4 44
4 HAZARDOUS OPERATION 1 3 3 1 6 5 2 4 4 7 4 3 3 3 2 43
5 LATE 1 0 0 1 5 3 7 1 2 3 2 1 0 2 1 28
7 COMMENDATION 0 4 1 1 2 2 1 2 1 1 0 1 0 4 4 17
6 BOARDING DENIED 1 1 1 1 0 1 1 0 0 1 1 0 1 0 0 9
8 BUS STOP 0 2 1 0 0 0 1 1 1 1 0 0 1 1 3 7
9 ROUTES & SCHEDULES 0 0 0 0 2 1 0 0 0 1 0 0 1 0 1 4
10 EARLY 0 0 0 0 1 0 0 2 0 0 1 0 0 1 0 4
51A-line Customer Feedback
January - March 2023
0 5
10 15
20 25
30 35
Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Top Five Complaint Categories
NO SHOW PASS-UP OPERATOR MISCONDUCT HAZARDOUS OPERATION LATE