Month Weekday Metric 19 20 21 51A 78 96 631 663 687 851 O OX W January 2023 Average Daily Ridership 203 1,800 1,269 5,254 141 1,086 173 47 170 70 876 90 125 February 2023 213 1,795 1,343 5,828 167 1,197 173 59 172 60 973 81 134 March 2023 197 1,709 1,143 5,151 184 1,121 154 119 202 75 948 89 127 April 2023 207 1,864 1,211 5,454 148 1,105 186 41 205 75 978 89 129 January 2023 On Time Performance 74.3% 66.6% 75.0% 69.3% 73.5% 72.5% 64.7% 60.5% 69.0% 61.9% 70.9% 54.8% 60.5% February 2023 74.0% 61.6% 72.7% 65.3% 72.1% 74.7% 63.8% 76.3% 72.7% 64.6% 69.2% 57.3% 58.1% March 2023 71.8% 68.8% 74.6% 67.8% 74.0% 68.4% 76.3% 69.3% 60.1% 68.2% 67.8% 54.8% 61.5% April 2023 74.9% 70.1% 76.5% 67.7% 73.0% 62.6% 75.0% 67.9% 74.3% 68.5% 67.5% 57.2% 66.4% January 2023 Passengers Per Revenue 6.4 21.4 17.8 28.8 8.7 16.8 69.2 42.0 128.8 7.4 12.8 9.1 12.4 February 2023 Hour 6.7 21.4 18.8 31.9 10.3 18.5 69.2 52.7 130.3 6.3 14.2 8.2 13.3 March 2023 6.2 20.4 16.0 28.2 11.3 17.3 61.6 106.3 153.0 7.9 13.8 9.0 12.6 April 2023 6.5 22.2 16.9 29.9 9.1 17.1 74.4 36.6 155.3 7.9 14.3 9.0 12.8 January 2023 Passengers Per Trip 6.2 23.1 18.9 27.7 5.9 16.5 43.3 23.5 56.7 7.0 13.3 11.3 15.6 February 2023 6.5 23.0 20.0 30.7 7.0 18.1 43.3 29.5 57.3 6.0 14.7 10.1 16.8 March 2023 6.0 21.9 17.1 27.1 7.7 17.0 38.5 59.5 67.3 7.5 14.4 11.1 15.9 April 2023 6.3 23.9 18.1 28.7 6.2 16.7 46.5 20.5 68.3 7.5 14.8 11.1 16.1 January 2023 Service Operated 99.1% 87.6% 94.2% 93.3% 99.0% 98.0% 100.0% 97.5% 98.3% 99.0% 90.9% 94.4% 100.0% February 2023 99.7% 86.9% 83.1% 87.0% 97.9% 98.1% 100.0% 100.0% 98.3% 100.0% 95.6% 95.6% 99.4% March 2023 99.7% 97.1% 97.2% 93.3% 98.1% 97.7% 100.0% 100.0% 100.0% 99.0% 98.9% 95.6% 98.1% April 2023 99.7% 94.2% 95.6% 92.2% 98.1% 97.9% 100.0% 100.0% 100.0% 100.0% 97.9% 100.0% 96.9% Line
Alameda ILC Route Performance Report
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 1 0 0 0 0 0 0 0 1
BUNCHING 0 0 0 0 0 3 0 0 0 3
BUS OVERLOADED 0 0 0 0 0 0 0 0 0 0
BUS SHELTERS 0 1 0 0 0 0 0 0 0 1
BUS STOP 0 0 2 0 1 0 0 0 0 3
CARRY-BY 0 0 0 0 1 1 0 0 0 2
COMMENDATION 0 1 3 1 0 6 2 1 0 14
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0 0
EARLY 0 1 1 0 0 1 1 2 0 6
FARE DISPUTE 0 0 1 0 0 3 0 0 0 4
HAZARDOUS OPERATION 0 3 3 0 0 12 1 0 0 19
IDLING 0 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 0 0 0 0 0 0 0 0 0
LATE 0 0 4 0 0 3 3 0 0 10
NO SHOW 0 2 9 0 4 5 6 0 0 26
OFF ROUTE 0 0 1 0 2 0 1 0 0 4
OPERATOR MISCONDUCT 0 8 2 0 0 7 1 0 1 19
PASS-UP 0 8 5 0 4 12 1 0 0 30
REALTIME 0 0 0 0 0 2 1 0 0 3
ROUTES & SCHEDULES 2 1 0 1 0 2 1 0 0 7
SIGNAGE 1 0 0 0 0 2 1 0 0 4
total 3 26 31 2 12 59 19 3 1 156
AC Transit Customer Feedback - Lines serving the City of Alameda 2023: April through June
19 20
21 96 78
51A
O
OX W
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 12 29 29 34 25 22 25 18 11 18 22 23 20 18 13 319 Rank Category Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Total 1 NO SHOW 0 7 10 8 8 6 0 1 2 1 5 3 1 3 1 56
2 PASS-UP 4 4 2 5 3 6 5 2 3 7 1 3 4 3 4 56
3 HAZARDOUS OPERATION 1 6 5 2 4 4 7 4 3 3 3 2 5 5 2 56
4 OPERATOR MISCONDUCT 4 4 4 8 1 1 4 5 1 3 3 4 4 2 0 48
5 LATE 1 5 3 7 1 2 3 2 1 0 2 1 1 0 1 30
6 COMMENDATION 1 2 2 1 2 1 1 0 1 0 4 4 3 3 0 25
7 BUS STOP 0 0 0 1 1 1 1 0 0 1 1 3 0 0 0 9
8 ROUTES & SCHEDULES 0 2 1 0 0 0 1 0 0 1 0 1 1 1 0 8
9 BOARDING DENIED 1 0 1 1 0 0 1 1 0 1 0 0 0 0 0 6
10 EARLY 0 1 0 0 2 0 0 1 0 0 1 0 0 0 1 6
51A-line Customer Feedback
April - June 2023
0 5
10 15
20 25
30 35
Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Top Five Complaint Categories
NO SHOW PASS-UP HAZARDOUS OPERATION OPERATOR MISCONDUCT LATE