Month Weekday Metric 19 20 21 51A 78 96 631 663 687 851 O OX W May 2023 Average Daily Ridership 217 1,869 1,239 5,502 168 1,261 171 71 196 65 964 95 139 June 2023 206 1,918 1,260 5,374 153 1,177 0 0 0 65 951 90 120 July 2023 230 1,868 1,244 5,173 126 1,234 0 0 0 73 940 87 111 August 2023 213 1,919 1,252 5,732 24 1,349 219 56 139 95 1,039 87 123 May 2023 On Time Performance 57.1% 70.7% 76.7% 66.9% 75.8% 67.2% 68.7% 74.9% 74.5% 65.5% 67.2% 58.3% 65.5% June 2023 68.7% 71.7% 75.1% 70.9% 79.8% 64.4% 64.1% 62.1% 72.9% 58.6% 67.4% 52.8% 59.5% July 2023 79.4% 71.9% 74.8% 73.4% 84.6% 66.2% - - - 58.6% 71.1% 53.4% 52.1% August 2023 77.0% 70.2% 65.8% 76.5% 85.6% 63.9% 73.9% 51.1% 70.7% 66.2% 72.1% 61.8% 59.2% May 2023 Passengers Per Revenue 6.8 22.3 17.3 30.4 10.5 19.5 68.4 63.4 148.5 6.9 14.6 11.2 16.3 June 2023 Hour 6.4 22.9 17.6 29.7 9.6 18.2 0.0 0.0 0.0 6.9 14.4 10.6 14.0 July 2023 7.2 22.3 17.4 28.6 7.9 19.1 0.0 0.0 0.0 7.7 14.3 10.2 13.0 August 2023 8.4 25.3 20.3 31.1 - 20.9 87.6 50.0 117.8 10.0 15.5 8.6 12.0 May 2023 Passengers Per Trip 6.6 24.0 18.5 29.3 7.0 19.1 42.8 35.5 65.3 6.5 14.6 11.9 17.4 June 2023 6.2 24.6 18.8 28.6 6.4 17.8 0.0 0.0 0.0 6.5 14.4 11.3 15.0 July 2023 7.0 23.9 18.6 27.5 5.3 18.7 0.0 0.0 0.0 7.3 14.2 10.9 13.9 August 2023 6.7 28.2 21.6 32.8 - 21.8 54.8 28.0 46.3 9.5 15.7 10.9 15.4 May 2023 Service Operated 99.9% 97.6% 97.7% 95.6% 98.3% 97.3% 100.0% 100.0% 100.0% 100.0% 97.9% 100.0% 100.0% June 2023 99.6% 98.2% 97.9% 96.9% 99.8% 98.9% 0.0% 0.0% 0.0% 100.0% 99.4% 100.0% 100.0% July 2023 100.0% 95.4% 98.1% 95.7% 98.1% 97.1% 0.0% 0.0% 0.0% 100.0% 99.4% 98.1% 99.4% August 2023 99.3% 98.2% 98.3% 97.6% - 98.4% 100.0% 100.0% 100.0% 99.6% 99.3% 99.5% 100.0% Line
Alameda ILC Route Performance Report
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 0 0 0 0 5 0 0 0 5
BUNCHING 0 0 0 0 0 0 0 0 0 0
BUS OVERLOADED 0 0 1 0 0 0 1 0 0 2
BUS SHELTERS 0 0 0 0 1 0 0 0 0 1
BUS STOP 0 0 0 0 2 1 0 0 0 3
CARRY-BY 0 0 1 0 2 1 0 0 0 4
COMMENDATION 0 1 0 0 3 5 3 0 1 13
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0 0
EARLY 0 0 1 0 1 0 1 1 0 4
FARE DISPUTE 0 0 1 0 0 0 0 0 0 1
HAZARDOUS OPERATION 0 2 2 0 4 15 2 1 1 27
IDLING 0 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 1 0 1 0 0 0 0 0 0 2
LATE 0 4 8 0 1 4 2 0 1 20
NO SHOW 0 3 5 0 6 3 4 2 0 23
OFF ROUTE 0 0 7 1 1 1 1 2 1 14
OPERATOR MISCONDUCT 0 6 1 0 4 10 5 0 1 27
PASS-UP 0 2 5 0 6 11 5 0 0 29
REALTIME 0 0 0 0 0 2 1 0 0 3
ROUTES & SCHEDULES 0 1 0 2 5 1 2 0 1 12
SIGNAGE 0 0 0 0 0 0 1 0 0 1
total 1 19 33 3 36 59 28 6 6 191
2023: July through September
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 78
96 51A
O
OX W
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 34 25 22 25 18 11 18 22 23 20 18 13 12 18 29 308 Rank Category Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Total 1 HAZARDOUS OPERATION 2 4 4 7 4 3 3 3 2 5 5 2 3 7 5 59
2 PASS-UP 5 3 6 5 2 3 7 1 3 4 3 4 4 1 6 57
3 OPERATOR MISCONDUCT 8 1 1 4 5 1 3 3 4 4 2 0 2 2 6 46
4 NO SHOW 8 8 6 0 1 2 1 5 3 1 3 1 0 2 1 42
5 LATE 7 1 2 3 2 1 0 2 1 1 0 1 1 1 2 25
6 COMMENDATION 1 2 1 1 0 1 0 4 4 3 3 0 0 2 3 25
7 BUS STOP 1 1 1 1 0 0 1 1 3 0 0 0 1 0 0 10
8 BOARDING DENIED 1 0 0 1 1 0 1 0 0 0 0 0 1 2 2 9
9 ROUTES & SCHEDULES 0 0 0 1 0 0 1 0 1 1 1 0 0 0 1 6
10 EARLY 0 2 0 0 1 0 0 1 0 0 0 1 0 0 0 5
51A-line Customer Feedback
July - September 2023
0 5
10 15
20 25
30 35
Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Top Five Complaint Categories
HAZARDOUS OPERATION PASS-UP OPERATOR MISCONDUCT NO SHOW LATE