Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W August 2023 Average Daily Ridership 213 1,919 1,252 5,732 1,349 219 56 139 95 1,039 87 123 September 2023 231 2,024 1,277 6,029 1,553 235 62 176 95 1,075 93 118 October 2023 233 1,942 1,286 6,061 1,297 247 93 182 95 1,055 94 138 November 2023 217 1,887 1,231 5,658 1,300 241 103 180 87 967 83 115 August 2023 On Time Performance 77.0% 70.2% 65.8% 76.5% 63.9% 73.9% 51.1% 70.7% 66.2% 72.1% 61.8% 59.2% September 2023 73.0% 71.2% 72.6% 74.4% 56.4% 78.9% 55.6% 57.8% 67.3% 73.1% 60.3% 60.6% October 2023 71.7% 67.9% 71.7% 78.7% 57.7% 78.4% 56.9% 51.9% 61.1% 70.0% 65.0% 63.9% November 2023 71.2% 73.3% 77.7% 81.4% 60.3% 70.9% 44.9% 66.3% 65.7% 69.6% 58.9% 57.3% August 2023 Passengers Per Revenue 8.4 25.3 20.3 31.1 20.9 87.6 50.0 117.8 10.0 15.5 8.6 12.0 September 2023 Hour 9.1 26.7 20.7 32.7 24.1 94.0 55.4 149.2 10.0 16.1 9.2 11.5 October 2023 9.2 25.6 20.8 32.9 20.1 98.8 83.0 154.2 10.0 15.8 9.3 13.5 November 2023 8.5 24.9 19.9 30.7 20.2 96.4 92.0 152.5 9.2 14.5 8.2 11.2 August 2023 Passengers Per Trip 6.7 28.2 21.6 32.8 21.8 54.8 28.0 46.3 9.5 15.7 10.9 15.4 September 2023 7.2 29.8 22.0 34.5 25.0 58.8 31.0 58.7 9.5 16.3 11.6 14.8 October 2023 7.3 28.6 22.2 34.6 20.9 61.8 46.5 60.7 9.5 16.0 11.8 17.3 November 2023 6.8 27.8 21.2 32.3 21.0 60.3 51.5 60.0 8.7 14.7 10.4 14.4 August 2023 Service Operated 99.3% 98.2% 98.3% 97.6% 98.4% 100.0% 100.0% 100.0% 99.6% 99.3% 99.5% 100.0% September 2023 99.1% 96.6% 96.4% 97.4% 98.0% 100.0% 100.0% 98.4% 99.5% 98.5% 100.0% 99.4% October 2023 99.6% 97.3% 96.2% 95.8% 98.6% 100.0% 100.0% 97.0% 99.5% 95.2% 94.9% 99.4% November 2023 98.4% 97.2% 94.8% 95.7% 99.3% 100.0% 100.0% 97.0% 98.6% 96.1% 97.7% 100.0% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W total ADA-RELATED EQUIPMENT 0 0 0 0 0 0 0 0 0 0
BOARDING DENIED 0 0 0 0 0 1 1 0 1 3
BUNCHING 0 0 0 0 0 1 0 0 0 1
BUS OVERLOADED 0 0 1 0 0 0 3 0 0 4
BUS SHELTERS 0 1 0 0 0 0 0 0 0 1
BUS STOP 0 0 0 0 1 0 0 0 0 1
CARRY-BY 0 0 0 0 0 0 0 0 0 0
COMMENDATION 0 1 0 0 1 14 1 0 0 17
CRIME/VANDALISM/SECURITY 0 0 0 0 0 0 0 0 0 0
EARLY 0 0 1 0 0 1 0 0 2 4
FARE DISPUTE 0 0 0 0 0 4 0 0 0 4
HAZARDOUS OPERATION 0 3 2 0 0 12 3 0 0 20
IDLING 0 0 0 0 0 0 0 0 0 0
IMPROPER/UNAUTHORIZED STOP 0 0 2 0 1 1 0 0 0 4
LATE 0 2 7 0 3 6 8 0 2 28
NO SHOW 0 4 10 0 9 10 13 1 0 47
OFF ROUTE 1 2 3 0 0 0 2 0 0 8
OPERATOR MISCONDUCT 1 2 5 0 3 13 3 0 0 27
PASS-UP 1 5 3 0 4 12 4 0 0 29
REALTIME 0 0 2 0 1 0 1 1 0 5
ROUTES & SCHEDULES 0 0 1 0 0 0 1 0 0 2
SIGNAGE 0 0 0 0 0 3 0 0 0 3
total 3 20 37 0 23 78 40 2 5 208
2023: October through December
AC Transit Customer Feedback - Lines serving the City of Alameda 19 20
21 78
96 51A
O
OX W
Line 19 Line 20 Line 21 Line 78 Line 96 Line 51A Line O Line OX Line W Total number of Contacts per month 25 18 11 18 22 23 20 18 13 12 18 29 14 23 34 311 Rank Category Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Total 1 HAZARDOUS OPERATION 7 4 3 3 3 2 5 5 2 3 7 5 2 5 5 61
2 PASS-UP 5 2 3 7 1 3 4 3 4 4 1 6 3 2 7 55
3 OPERATOR MISCONDUCT 4 5 1 3 3 4 4 2 0 2 2 6 2 4 7 49
4 COMMENDATION 1 0 1 0 4 4 3 3 0 0 2 3 4 5 5 35
5 NO SHOW 0 1 2 1 5 3 1 3 1 0 2 1 2 4 4 30
6 LATE 3 2 1 0 2 1 1 0 1 1 1 2 1 1 4 21
7 BOARDING DENIED 1 1 0 1 0 0 0 0 0 1 2 2 0 1 0 9
8 BUS STOP 1 0 0 1 1 3 0 0 0 1 0 0 0 0 0 7
9 ROUTES & SCHEDULES 1 0 0 1 0 1 1 1 0 0 0 1 0 0 0 6
10 EARLY 0 1 0 0 1 0 0 0 1 0 0 0 0 0 1 4
51A-line Customer Feedback
July - December 2023
0 5
10 15
20 25
30 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Top Five Complaint Categories
HAZARDOUS OPERATION PASS-UP OPERATOR MISCONDUCT COMMENDATION NO SHOW