Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W November 2023 Average Daily Ridership 217 1,887 1,231 5,658 1,300 241 103 180 87 967 83 115 December 2023 209 1,806 1,182 5,544 1,260 164 68 194 86 946 80 100 January 2024 219 1,795 1,159 5,465 1,373 228 71 205 81 1,025 92 126 February 2024 235 1,914 1,204 5,850 1,481 207 78 224 85 1,044 92 127 November 2023 On Time Performance 71.2% 73.3% 77.7% 81.4% 60.3% 70.9% 44.9% 66.3% 65.7% 69.6% 58.9% 57.3% December 2023 80.6% 71.0% 68.8% 75.4% 70.1% 70.9% 72.3% 69.4% 68.2% 68.2% 50.6% 56.1% January 2024 84.0% 74.5% 76.8% 78.2% 72.6% 77.8% 74.1% 70.1% 65.7% 71.9% 57.0% 59.9% February 2024 80.6% 73.9% 74.7% 77.0% 67.4% 76.9% 63.5% 72.2% 66.4% 73.3% 54.7% 58.3% November 2023 Passengers Per Revenue 8.5 24.9 19.9 30.7 20.2 96.4 92.0 152.5 9.2 14.5 8.2 11.2 December 2023 Hour 8.2 23.8 19.2 29.9 19.6 65.6 60.7 140.6 9.1 14.0 7.4 9.8 January 2024 8.6 23.6 18.8 29.4 21.3 91.2 63.4 148.6 8.5 15.1 8.6 12.3 February 2024 9.3 25.2 19.6 31.5 23.0 82.8 69.6 162.3 8.9 15.4 8.6 12.4 November 2023 Passengers Per Trip 6.8 27.8 21.2 32.3 21.0 60.3 51.5 60.0 8.7 14.4 10.4 14.4 December 2023 6.5 26.6 20.4 31.7 20.3 41.0 34.0 64.7 8.6 14.1 10.0 12.5 January 2024 6.8 26.4 20.0 31.2 22.1 57.0 35.5 68.3 8.1 15.3 11.5 15.8 February 2024 7.3 28.1 20.8 33.4 23.9 51.8 39.0 74.7 8.5 15.6 11.5 15.9 November 2023 Service Operated 98.4% 97.1% 94.6% 95.5% 99.2% 100.0% 100.0% 96.8% 98.6% 96.0% 97.6% 100.0% December 2023 98.4% 95.3% 97.4% 93.4% 95.2% 100.0% 100.0% 100.0% 100.0% 96.9% 96.3% 100.0% January 2024 99.1% 97.8% 96.4% 95.4% 97.5% 100.0% 100.0% 100.0% 100.0% 96.5% 99.4% 100.0% February 2024 99.7% 99.2% 98.3% 95.9% 96.7% 100.0% 100.0% 100.0% 100.0% 98.0% 100.0% 100.0% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 0 2 1 1 4 0 0 0 0 0 0 0 8
Bunching 0 0 0 0 1 0 0 0 0 0 0 0 1
Bus Overloaded 0 0 0 0 0 4 0 0 0 0 0 0 4
Bus Shelters 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Stop 0 0 0 0 0 0 0 0 1 0 0 0 1
Carry-By 0 0 0 0 0 1 0 0 0 0 0 0 1
Commendation 1 0 0 2 6 1 0 0 0 0 0 0 10
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 0 0 1 1 1 0 3 0 1 1 0 0 8
Fare Dispute 0 0 3 0 1 4 0 0 0 0 0 0 8
Hazardous Operation 1 1 2 2 5 4 1 1 1 0 1 0 19
Idling 0 1 0 0 0 0 0 0 0 0 0 0 1
Unauthorized Stop 0 0 0 0 1 0 0 0 0 0 0 0 1
Late 0 5 6 2 9 9 6 3 0 0 0 0 40
No-Show 0 7 6 2 7 12 4 5 2 0 0 0 45
Off Route 0 1 0 2 0 1 0 0 0 0 0 0 4
Operator Misconduct 0 4 3 4 6 5 0 2 1 0 0 0 25
Pass-Up 1 8 2 6 11 4 0 1 3 0 0 2 38
RealTime 0 1 0 0 0 1 0 0 0 0 0 0 2
Routes & Schedules 0 0 0 0 4 0 0 0 1 0 0 0 5
Signage 0 0 0 0 2 1 0 0 0 0 0 0 3
total 3 30 24 22 58 47 14 12 10 1 1 2 224
AC Transit Customer Feedback - Lines serving the City of Alameda 2024: January through March
0 10
20 30
40 50
60 70
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Total number of Contacts per month 18 22 23 20 18 13 12 18 29 14 23 34 16 18 21 311 Rank Category Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Total 1 HAZARDOUS OPERATION 3 3 2 5 5 2 3 7 5 2 5 5 1 2 2 61
2 PASS-UP 7 1 3 4 3 4 4 1 6 3 2 7 5 3 3 55
3 OPERATOR MISCONDUCT 3 3 4 4 2 0 2 2 6 2 4 7 3 1 2 49
4 COMMENDATION 0 4 4 3 3 0 0 2 3 4 5 5 3 2 1 35
5 NO SHOW 1 5 3 1 3 1 0 2 1 2 4 4 0 2 5 30
6 LATE 0 2 1 1 0 1 1 1 2 1 1 4 2 2 5 21
7 BOARDING DENIED 1 0 0 0 0 0 1 2 2 0 1 0 1 2 1 9
8 BUS STOP 1 1 3 0 0 0 1 0 0 0 0 0 0 0 0 7
9 ROUTES & SCHEDULES 1 0 1 1 1 0 0 0 1 0 0 0 1 0 3 6
10 EARLY 0 1 0 0 0 1 0 0 0 0 0 1 0 0 1 4
51A-line Customer Feedback
January - March 2024
0 5
10 15
20 25
30 Jan 23 Feb 23 Mar 23 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Top Five Complaint Categories
HAZARDOUS OPERATION PASS-UP OPERATOR MISCONDUCT COMMENDATION NO SHOW