Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W March 2024 Average Daily Ridership 239 1,990 1,306 6,080 1,312 216 61 240 81 1,041 95 117 April 2024 246 2,118 1,281 6,103 1,308 215 54 199 87 1,356 95 110 May 2024 237 2,249 1,394 6,496 1,385 219 68 212 79 1,131 99 111 June 2024 244 2,104 1,333 5,784 1,285 500 21 44 37 541 52 58 March 2024 On Time Performance 75.0% 74.8% 71.9% 78.0% 58.9% 69.8% 36.7% 80.5% 70.1% 69.2% 56.6% 60.7% April 2024 77.6% 74.5% 75.6% 78.0% 57.8% 81.7% 64.8% 76.6% 71.6% 71.8% 60.2% 57.1% May 2024 80.3% 70.1% 70.2% 75.3% 61.9% 74.1% 65.0% 86.2% 70.5% 68.6% 55.0% 56.8% June 2024 79.7% 71.7% 71.2% 75.2% 66.5% 57.1% 73.0% 66.7% 72.7% 72.6% 51.9% 54.2% March 2024 Passengers Per Revenue 9.4 26.2 21.2 32.8 20.4 86.4 54.5 173.9 8.5 15.4 8.8 11.4 April 2024 Hour 9.7 27.9 20.8 32.9 20.3 86.0 48.2 144.2 9.2 20.0 8.8 10.7 May 2024 9.3 29.6 22.7 35.0 21.5 87.6 60.7 153.6 8.3 16.7 9.2 10.8 June 2024 9.6 27.7 21.7 31.2 20.0 200.0 18.8 31.9 3.9 8.0 4.8 5.7 March 2024 Passengers Per Trip 7.5 29.3 22.5 34.7 21.2 54.0 30.5 80.0 8.1 15.5 11.9 14.6 April 2024 7.7 31.1 22.1 34.9 21.1 53.8 27.0 66.3 8.7 20.2 11.9 13.8 May 2024 7.4 33.1 24.0 37.1 22.3 54.8 34.0 70.7 7.9 16.9 12.4 13.9 June 2024 7.6 30.9 23.0 33.1 20.7 125.0 10.5 14.7 3.7 8.1 6.5 7.3 March 2024 Service Operated 97.2% 99.2% 96.1% 92.6% 98.3% 100.0% 100.0% 100.0% 100.0% 97.0% 99.4% 99.4% April 2024 98.4% 95.7% 91.1% 90.1% 95.5% 100.0% 97.7% 100.0% 99.5% 94.4% 99.4% 98.9% May 2024 98.0% 91.2% 85.7% 87.7% 97.2% 100.0% 100.0% 100.0% 99.5% 92.9% 94.3% 93.8% June 2024 99.4% 95.5% 95.1% 91.2% 95.5% 100.0% 100.0% 100.0% 98.0% 98.1% 98.8% 99.4% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 1 0 0 0 1 0 0 0 0 0 0 2
Boarding Denied 0 5 0 1 2 0 0 0 0 0 0 0 8
Bunching 0 0 0 0 1 0 0 0 0 0 0 0 1
Bus Overloaded 0 0 0 0 3 0 0 0 0 0 0 0 3
Bus Shelters 0 0 0 0 1 0 0 0 0 0 0 0 1
Bus Stop 0 1 0 0 0 0 0 0 0 0 0 0 1
Carry-By 0 0 0 0 1 0 0 0 0 0 0 0 1
Commendation 0 1 0 2 6 3 1 0 0 0 0 0 13
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 2 1 0 0 2 1 1 0 2 0 0 0 9
Fare Dispute 0 2 0 1 0 4 0 0 0 0 0 0 7
Hazardous Operation 1 3 3 3 10 2 1 0 0 0 0 0 23
Idling 0 0 0 0 1 0 0 0 0 0 0 0 1
Unauthorized Stop 0 0 2 1 0 0 0 0 0 0 0 0 3
Late 0 5 9 3 12 7 1 1 0 0 0 0 38
No-Show 0 7 21 8 18 25 11 5 0 1 0 0 96
Off Route 0 0 1 0 0 0 0 1 0 0 0 0 2
Operator Misconduct 1 2 5 1 7 1 1 0 0 0 0 0 18
Pass-Up 0 7 2 4 15 2 0 0 0 0 0 0 30
RealTime 0 0 0 0 0 0 0 0 0 0 0 0 0
Routes & Schedules 0 3 1 1 6 5 3 0 0 0 0 0 19
Signage 0 0 0 0 1 0 1 0 0 0 0 0 2
total 4 38 44 25 86 51 20 7 2 1 0 0 278
AC Transit Customer Feedback - Lines serving the City of Alameda 2024: April through June
0 10
20 30
40 50
60 70
80 90
100
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Total number of Contacts per month 20 18 13 12 18 29 14 23 34 16 18 21 27 28 22 311 Rank Category Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Total 1 PASS-UP 4 3 4 4 1 6 3 2 7 5 3 3 3 6 6 60
2 HAZARDOUS OPERATION 5 5 2 3 7 5 2 5 5 1 2 2 3 6 1 54
3 NO SHOW 1 3 1 0 2 1 2 4 4 0 2 5 8 6 4 43
4 OPERATOR MISCONDUCT 4 2 0 2 2 6 2 4 7 3 1 2 2 3 2 42
5 COMMENDATION 3 3 0 0 2 3 4 5 5 3 2 1 4 1 1 37
6 LATE 1 0 1 1 1 2 1 1 4 2 2 5 2 7 3 33
7 ROUTES & SCHEDULES 1 1 0 0 0 1 0 0 0 1 0 3 2 2 2 13
8 BOARDING DENIED 0 0 0 1 2 2 0 1 0 1 2 1 1 0 1 12
9 EARLY 0 0 1 0 0 0 0 0 1 0 0 1 1 1 0 5
10 BUS STOP 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1
51A-line Customer Feedback
April - June 2024
0 5
10 15
20 25
30 Apr 23 May 23 Jun23 Jul 23 Aug 23 Sep 23 Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Top Five Complaint Categories
PASS-UP HAZARDOUS OPERATION NO SHOW OPERATOR MISCONDUCT COMMENDATION Incidents; Trips Removed From Service by Operations Control Center (OCC) Problem Code
All
Division
All
Minutes Lost
145915
Trips Removed & Minutes Problem by Problem Code (Drill down to Sub code) 0 500 1000 1500 2000 2500 3000 3500
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
SR - Security Related
TB - Turnback
RE - Relay
NM - Non Mechanical
EA - Emergency Alarm
EL - Electronics
3149
1613
418
146
37 15
9 5
3 0
0 Trips Removed by Division
0K
1K
2K
3K
4K
D4
(Blank)
D2D6D3
3.8K
1.0K
0.5K
0.1K 0.0K
Trips Removed
5395
Incident Count
3782
Distinct Operators
323
Daily Count of Trips Removed from Service
0 50
100
150
200
3/3/20243/4/20243/5/20243/6/20243/7/20243/8/20243/9/2024 3/10/20243/11/20243/12/20243/13/20243/14/20243/15/20243/16/20243/17/20243/18/20243/19/20243/20/20243/21/20243/22/20243/23/20243/24/20243/25/20243/26/20243/27/20243/28/20243/29/20243/30/20243/31/2024 4/1/20244/2/20244/3/20244/4/20244/5/20244/6/20244/7/2024 4/17/20244/21/20244/22/20244/23/20244/24/20244/25/20244/26/20244/27/20244/28/20244/29/20244/30/2024 5/1/20245/2/20245/3/20245/4/20245/5/20245/6/20245/7/20245/8/20245/9/2024 5/10/20245/11/20245/12/20245/13/20245/14/2024
2 56
2 14 18
46 5
44 25
44 12
21 72
2 79 83
64 21
63 67
59 26
50 43
27 34
97 37
24 81
62 55
44 87
31 54
5 24
79 46
26 66
102
31 73
47 28
20 31
114
67 52
143
86 35
67 65
38 41
23 37
Route Alpha
All
Date Range
3/1/2024 6/30/2024
Trips Removed From Service by Problem Code w/Division
0K 1K 2K 3K
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
SR - Security Related
TB - Turnback
RE - Relay
NM - Non Mechanical
0.8K 0.2K 2.0K
1.4K
0.3K
Division (Blank) D2 D3 D4 D6
Division Incidents by Problem and Sub-Code Problems
Trips Removed
0K
2K
4K
D2 D3 D4 D6
0.5K
3.8K
Divisi… D2 D3 D4 D6
Trips Removed by Division/Route
51A 21 20
O
96 19
687
851
3K
1K 1K
0K
0K
0K
route_alpha 51A 21 20 O 96 19 687 851 W 631 663
Trips Removed From Service by Missed Trips by ProblemSubcode w/Division 0K 1K 2K
Cancel
No Work Force
Pending Relief Late
DS - DELAY SCHEDULE
Delay Schedule
Sick Operator
Battery
Check Engine Light
CV - COLLISION VEHICLE
Pull for Relay
Transportation Other
0.8K 0.2K
0.2K
1.1K
1.6K
0.6K
0.2K
Division (Blank) D2 D3 D4 D6
Division
All
Route Alpha
All
Problem Code
All
Incident Count
3782
Trips Removed
5395
Minutes Lost
145915
Distinct Operators
323
Date Range
3/1/2024 6/30/2024
Problem Code
All
Trips Removed by ProblemCode and Division due to "No Work Force" 0K
1K
2K
(Blank) D2 D3 D4 D6
0.3K
1.3K
ProblemCode OC - Cancel OC - OutLate
Trips Removed
0K
1K
2K
(Blank) D2 D3 D4 D6
0.2K
1.6K
Division (Blank) D2 D3 D4 D6
Trips Removed by Route due to "No Work Force"
51A 21
O
20 19
96 687 851
W
1K
0K
0K
0K
0K
0K 0K
route_alpha 51A 21 O 20 19 96 687 851 W 631 663
Trips Removed by ProblemSubcode and Division due to "No Work Force" 0K
1K
2K
(Blank) D2 D3 D4 D6
0.1K 0.2K
0.0K
1.6K
0.0K
ProblemSubcode NO WORK FORCE
OCC Cancelled Trips Due to "No Work Force" Related Reasons Date Range
3/1/2024 6/30/2024
Incident Count
316
Trips Removed
1989
Minutes Lost
75449
Distinct Operators
90 Route Alpha
All
Division
All
Trips Removed by ProblemSubcode and Division due to "Road Calls" 0 100
(Blank) D2 D3 D4 D6
26 14
ProblemSubcode Air Conditi… Air Leak/Pr… Battery BELL CORD Bellows Blood Body Dam… Brakes Trips Removed by ProblemCode and Division due to "Road Calls" 0 100
(Blank) D2 D3 D4 D6
15 18
3 109
1 ProblemCode RC - Road Call
Trips Removed by Route due to "Road Calls"
51A 20
O
96 21
60 19 687
25 23
19 16
route_alpha 51A 20 O 96 21 19 687 631 851 W
OCC Cancelled Trips Due to "Road Call" Related Reasons
Date Range
3/1/2024 6/30/2024
Incident Count
272
Trips Removed
146
Minutes Lost
7888
Distinct Operators
126
Route Alpha
All
Division
All
Trips Removed
0 100
(Blank) D2 D3 D4 D6
15 18
109
Division (Blank) D2 D3 D4 D6
Trips Removed by ProblemSubcode and Division due to "Wheel Chair" 0 5
D2 D3 D4
0 0
5 ProblemSubcode Wheelchair Lift/Ramp
Trips Removed by ProblemCode and Division due to "Wheel Chair" 0 5
D2 D3 D4
0 0
5 ProblemCode RC - Road Call
Trips Removed by Route due to "Wheel Chair"
O 21
51A
3 1
1 route_alpha O 21 51A 631 851
OCC Cancelled Trips Due to "Wheel Chair" Related Reasons Date Range
3/1/2024 6/30/2024
Incident Count
12 Trips Removed
5 Minutes Lost
310
Distinct Operators
11 Route Alpha
All
Division
All
Trips Removed
0 5
D2 D3 D4
5 Division D2 D3 D4