City of Alameda - Ac Transit Interagency Liaison Committee (ilc)
January 30, 2025

Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W July 2024 Average Daily Ridership 241 1,990 1,256 5,450 1,293 0 0 0 86 1,075 99 123 August 2024 261 2,061 1,327 6,107 1,440 180 38 132 85 1,163 103 142 September 2024 269 2,141 1,400 6,643 1,471 211 105 202 91 1,167 95 149 October 2024 255 2,176 1,437 6,772 1,489 287 62 194 94 1,201 117 158 November 2024 241 1,900 1,189 5,882 1,319 179 67 182 92 1,103 107 166 July 2024 On Time Performance 78.4% 73.4% 78.3% 78.3% 70.5% - - - 71.3% 73.9% 59.8% 62.1% August 2024 81.3% 71.0% 74.7% 77.9% 59.8% 66.3% 48.4% 77.9% 69.6% 72.1% 54.5% 60.5% September 2024 79.6% 69.6% 66.8% 78.4% 59.2% 76.1% 58.7% 69.5% 66.6% 73.2% 52.0% 60.0% October 2024 72.8% 62.4% 65.9% 72.8% 59.5% 73.2% 50.5% 75.3% 67.5% 66.1% 57.4% 56.3% November 2024 78.0% 72.5% 73.0% 79.8% 61.7% 64.6% 62.2% 64.1% 68.7% 70.7% 64.3% 64.4% July 2024 Passengers Per Revenue 9.4 25.2 19.6 27.9 20.1 0.0 0.0 0.0 8.2 14.9 7.6 8.0 August 2024 Hour 10.2 26.1 20.7 31.3 22.4 72.0 33.5 88.9 8.1 16.1 7.9 9.2 September 2024 10.5 28.1 22.5 35.1 22.8 84.4 93.8 136.5 9.6 16.4 9.0 14.7 October 2024 10.0 28.6 23.1 35.8 23.1 114.8 55.4 131.1 9.9 16.9 11.1 15.6 November 2024 9.4 25.0 19.1 31.1 20.5 71.6 59.8 123.0 9.7 15.5 10.2 16.4 July 2024 Passengers Per Trip 7.5 29.3 21.7 31.1 20.9 0.0 0.0 0.0 8.6 16.0 12.4 15.4 August 2024 8.2 30.3 22.9 34.9 23.2 45.0 18.8 43.9 8.5 17.4 12.8 17.7 September 2024 8.4 31.5 24.1 38.0 23.7 52.8 52.5 67.3 9.1 17.4 11.9 16.6 October 2024 8.0 32.0 24.8 38.7 24.0 71.8 31.0 64.7 9.4 17.9 14.6 17.6 November 2024 7.5 27.9 20.5 33.6 21.3 44.8 33.5 60.7 9.2 16.5 13.4 18.4 July 2024 Service Operated 99.7% 96.3% 99.1% 96.9% 97.9% 0.0% 0.0% 0.0% 100.0% 98.4% 98.9% 99.4% August 2024 98.2% 97.3% 97.9% 94.5% 95.8% 100.0% 100.0% 100.0% 99.5% 98.3% 99.4% 98.3% September 2024 98.6% 94.5% 97.3% 91.8% 95.3% 100.0% 100.0% 100.0% 99.5% 96.6% 95.0% 97.2% October 2024 95.5% 90.2% 93.5% 90.0% 94.5% 100.0% 100.0% 100.0% 100.0% 94.9% 85.9% 95.2% November 2024 97.8% 92.9% 92.4% 93.5% 95.0% 100.0% 100.0% 100.0% 100.0% 93.2% 95.6% 97.8% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 1 0 3 0 0 0 0 0 0 0 4
Boarding Denied 0 3 1 2 7 0 0 1 0 0 0 0 14
Bunching 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Overloaded 0 1 1 0 3 14 0 1 0 0 0 0 20
Bus Shelters 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Stop 0 0 0 5 2 0 0 0 0 0 0 0 7
Carry-By 0 0 1 0 0 0 0 0 1 0 0 0 2
Commendation 0 3 3 4 17 6 1 3 0 0 0 1 38
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 2 1 1 2 0 2 0 2 1 0 0 0 11
Fare Dispute 0 0 0 0 1 0 0 0 0 0 0 0 1
Hazardous Operation 1 6 4 4 14 8 1 3 1 0 1 0 43
Idling 0 0 0 2 0 1 0 0 0 0 0 0 3
Unauthorized Stop 0 0 0 0 0 0 0 0 0 0 0 0 0
Late 2 4 28 13 7 7 7 3 0 0 0 0 71
No-Show 1 20 34 17 12 24 14 9 5 2 0 0 138
Off Route 0 0 2 2 1 3 4 0 1 1 0 0 14
Operator Misconduct 0 12 11 17 25 5 0 1 0 0 0 1 72
Pass-Up 1 11 7 17 31 19 1 2 0 3 0 5 97
RealTime 0 1 3 0 1 1 0 0 2 0 0 0 8
Routes & Schedules 0 3 5 5 5 4 3 0 0 1 0 0 26
Signage 0 0 0 0 3 1 0 0 0 0 0 0 4
total 7 65 102 90 132 95 31 25 11 7 1 7 573
AC Transit Customer Feedback - Lines serving the City of Alameda July through December 2024
0 20
40 60
80 100
120
140
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 14 23 34 16 18 21 27 28 22 19 20 36 21 13 20 311 Rank Category Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Total 1 PASS-UP 3 2 7 5 3 3 3 6 6 2 4 9 6 1 8 60
2 HAZARDOUS OPERATION 2 5 5 1 2 2 3 6 1 2 3 3 2 2 2 54
3 NO SHOW 2 4 4 0 2 5 8 6 4 0 0 5 4 3 0 43
4 OPERATOR MISCONDUCT 2 4 7 3 1 2 2 3 2 3 5 8 5 3 1 42
5 COMMENDATION 4 5 5 3 2 1 4 1 1 4 4 3 2 1 3 37
6 LATE 1 1 4 2 2 5 2 7 3 0 0 3 2 2 0 33
7 ROUTES & SCHEDULES 0 0 0 1 0 3 2 2 2 3 0 1 0 1 0 13
8 BOARDING DENIED 0 1 0 1 2 1 1 0 1 2 1 1 2 0 1 12
9 EARLY 0 0 1 0 0 1 1 1 0 0 0 0 0 0 0 5
10 BUS STOP 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 1
51A-line Customer Feedback
July - December 2024
0 5
10 15
20 25
30 Oct 23 Nov 23 Dec 23 Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Top Five Complaint Categories

PASS-UP HAZARDOUS OPERATION NO SHOW OPERATOR MISCONDUCT COMMENDATION  









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