City of Alameda - Ac Transit Interagency Liaison Committee (ilc)
April 17, 2025

Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W November 2024 Average Daily Ridership 241 1,900 1,189 5,882 1,319 179 67 182 92 1,103 107 166 December 2024 236 1,937 1,218 5,771 1,266 211 51 171 98 1,110 98 148 January 2025 252 1,939 1,256 6,212 1,262 219 31 227 89 1,066 95 162 February 2025 270 1,826 1,288 6,222 1,347 229 26 186 89 1,090 112 167 November 2024 On Time Performance 78.0% 72.5% 73.0% 79.8% 61.7% 64.6% 62.2% 64.1% 68.7% 70.7% 64.3% 64.4% December 2024 76.5% 70.7% 67.8% 79.1% 63.3% 64.7% 60.3% 62.6% 71.3% 66.4% 55.0% 56.4% January 2025 76.4% 75.4% 68.2% 78.0% 68.5% 72.7% 42.9% 62.8% 71.0% 69.6% 56.6% 60.3% February 2025 70.0% 74.0% 66.9% 78.2% 67.4% 68.8% 61.5% 81.1% 68.6% 65.7% 54.4% 61.9% November 2024 Passengers Per Revenue 9.4 25.0 19.1 31.1 20.5 0.0 0.0 0.0 9.7 15.5 10.2 16.4 December 2024 Hour 9.1 25.5 19.6 30.5 19.6 87.2 45.5 139.0 10.3 15.6 9.3 14.7 January 2025 9.8 25.5 20.2 32.9 19.6 90.5 27.7 184.6 9.4 14.9 9.0 16.1 February 2025 10.5 24.0 20.8 32.9 20.9 94.6 23.2 151.2 9.4 15.3 10.6 16.6 November 2024 Passengers Per Trip 7.5 27.9 20.5 33.6 21.3 44.8 33.5 60.7 9.2 16.5 13.4 20.8 December 2024 7.4 28.5 21.0 33.0 20.4 52.8 25.5 57.0 9.8 16.6 12.3 16.4 January 2025 7.9 28.5 21.7 35.5 20.4 54.8 15.5 75.7 8.9 15.9 11.9 18.0 February 2025 8.4 26.9 22.2 35.6 21.7 57.3 13.0 62.0 8.9 16.3 14.0 18.6 November 2024 Service Operated 97.8% 92.9% 92.4% 93.5% 95.0% 0.0% 0.0% 0.0% 100.0% 93.2% 95.6% 97.5% December 2024 97.8% 95.4% 89.7% 91.9% 96.3% 100.0% 100.0% 100.0% 100.0% 94.0% 93.5% 97.4% January 2025 96.6% 96.6% 96.8% 95.0% 94.1% 100.0% 100.0% 100.0% 99.5% 95.3% 99.4% 98.4% February 2025 99.8% 96.5% 97.5% 97.1% 95.5% 98.7% 100.0% 100.0% 96.3% 98.0% 99.3% 98.2% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 0 3 1 0 6 1 0 0 0 2 0 0 13
Bunching 0 0 0 1 0 0 0 0 0 0 0 0 1
Bus Overloaded 0 0 1 0 3 2 0 0 0 0 0 0 6
Bus Shelters 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Stop 0 0 0 1 4 2 0 0 0 0 0 0 7
Carry-By 0 0 0 0 1 1 0 0 1 0 0 0 3
Commendation 0 0 0 2 8 4 0 1 0 0 0 0 15
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 2 0 1 1 1 1 4 0 1 0 0 0 11
Fare Dispute 0 0 0 1 1 0 0 0 0 0 0 1 3
Hazardous Operation 0 2 12 1 13 4 0 1 0 0 0 0 33
Idling 0 0 0 0 0 0 0 0 0 0 0 0 0
Unauthorized Stop 0 0 0 0 0 0 0 0 0 0 0 0 0
Late 2 4 14 5 3 6 0 1 3 0 2 0 40
No-Show 1 6 10 8 3 12 2 1 2 0 1 2 48
Off Route 0 1 2 2 0 0 0 0 1 0 1 0 7
Operator Misconduct 1 3 5 7 14 4 0 0 0 0 1 0 35
Pass-Up 1 3 2 5 13 16 1 1 3 1 0 0 46
RealTime 0 0 0 1 1 1 0 0 0 0 0 0 3
Routes & Schedules 0 0 1 1 2 2 0 0 0 0 0 0 6
Signage 0 1 1 0 2 0 0 0 0 0 0 0 4
total 7 23 50 36 75 56 7 5 11 3 5 3 281
AC Transit Customer Feedback - Lines serving the City of Alameda January through March 2025
0 10
20 30
40 50
60 70
80 Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 16 18 21 27 28 22 19 20 36 21 13 20 19 24 31 311 Rank Category Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Total 1 PASS-UP 5 3 3 3 6 6 2 4 9 6 1 8 0 7 6 60
2 HAZARDOUS OPERATION 1 2 2 3 6 1 2 3 3 2 2 2 5 3 5 54
3 NO SHOW 0 2 5 8 6 4 0 0 5 4 3 0 3 0 0 43
4 OPERATOR MISCONDUCT 3 1 2 2 3 2 3 5 8 5 3 1 4 6 4 42
5 COMMENDATION 3 2 1 4 1 1 4 4 3 2 1 3 2 3 3 37
6 LATE 2 2 5 2 7 3 0 0 3 2 2 0 1 2 0 33
7 ROUTES & SCHEDULES 1 0 3 2 2 2 3 0 1 0 1 0 1 1 0 13
8 BOARDING DENIED 1 2 1 1 0 1 2 1 1 2 0 1 1 2 3 12
9 EARLY 0 0 1 1 1 0 0 0 0 0 0 0 0 0 1 5
10 BUS STOP 0 0 0 0 0 0 1 0 0 0 0 1 0 1 3 1
51A-line Customer Feedback
January - March 2025
0 5
10 15
20 25
30 Jan 24 Feb 24 Mar 24 Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Top Five Complaint Categories

PASS-UP HAZARDOUS OPERATION NO SHOW OPERATOR MISCONDUCT COMMENDATION  












 
 
! "#
$
%
&%
'%
'&%
()* +,-./)01,231.40 56*52178+ 56*680/+

96* 48:6

6* /.:+01
(9* +/2,.1;9+
81:
<=* 2,0>8/?
9@* +
8;
@
* A+,B+0/;

8,A
@7*
+/1,40./C
D=*8,+>4E
FGHI
JHK
LHJ
HML
HM
FNFN
F
MMM




%
&%
'%'&%O%
PQ
R=
80?S
PO
T
U
FVN
KLV

HKL FJH
GI




WXY
Z#
 
[\
#]
^
WY\
^ _


_"#
%
&%
'%'&%O%
'`Oa`O%O&
'`U%`O%O&
'`U'`O%O&
O`'`O%O&
O`O`O%O&
O`U`O%O&
O`Q`O%O&
O`&`O%O&
O`T`O%O&
O`b`O%O&
O`c`O%O&
O`a`O%O&
O`'%`O%O&
O'`'`O%O&
O`'O`O%O&
O`'U`O%O&
O`'Q`O%O&
O`'&`O%O&
O`'T`O%O&
O`'b`O%O&
O`'c`O%O&
O`'a`O%O&
O`O%`O%O&
O`O'`O%O&
O`OO`O%O&
O`OU`O%O&
O`OQ`O%O&
O`O&`O%O&
O`OT`O%O&
O`Ob`O%O&
O`Oc`O%O&
U`'`O%O&
U`O`O%O&
U`U`O%O&
U`Q`O%O&
U`&`O%O&
UT``O%O&
U`b`O%O&
U`c`O%O&
U`a`O%O&
U`'%`O%O&
U`''`O%O&
U`'O`O%O&
U`'U`O%O&
U`'Q`O%O&
U`'&`O%O&
U`'T`O%O&
U`'b`O%O&
U`'c`O%O&
U`'a`O%O&
U`O%`O%O&
U`O'`O%O&
U`OO`O%O&
U`OU`O%O&
U`OQ`O%O&
U`O&`O%O&
U`OT`O%O&
U`Ob`O%O&
U`Oc`O%O&
U`Oa`O%O&
U`U%`O%O&

FM HF FV
N
NH GF
LH H
NK LI
J
LI HI
FL
HJ
V
KL
HV
J K FK
L G FH
HN
NG
F H
HG

FL HF FK FN HM FM I
HM
N G
HL

K FG N FG N G N

HF FM G N
KF

FG FH V FI
F N FL
HI
V

d
e^

^
f
gh ijk lhji m






 




   


 !"#$
%&!'(&#)% *+*'&,- *++-%$ .
/+ )-0+.
1+ $#0 %&

/ $'!#&2/ .-&0
34 '!%5-$6
/7 .-2
71 8 !9 %$21.-!8
:;
<:=
<>?
@<
@A
=?;
<:?
<;@
?:

BCDEFG H4.-%6I J

JK JL JM


NN
N
J

JKJL JM
>OPQ
<O?Q
>O;Q

BCDER J

JK JL JM




ST

UVWXVXY
Z[\
V[]UV
^_
`_`_`_`_
`_
aFbcdefghi 1

 * jM j k Mkl m MK MK





n

 S




  
o)m)!6p)$
+-%$ .
q %0#9/ .#r,-&
J .-2
$s 0'.

J
 7,1t
+u7Jv,

#$6*( !-&) w#x 0q'.*'&
+s $67%9# ,9s&
,-& q'.*'&
4-& !2
o)7y'#(8 %&
<@
Pz;
<>Pz=
:P;
;z
<>
z<
z@
BCDEFG H4.-%6I J

JK JL JM




1. {

ST|}~

1. {

 



1. {

T
ST
€‚ƒ


„
† nST‡
T
ˆƒ‰€
TŠ~T

„†‚
~T‹
Œ Ž Ž ‘

 



1. {





 

 



 




!"#$%&'&(&)&*
+,- .+ +,
-/
.+
01234567285 9:;:"#<=! 9:;9>?@"=


!"#$%&'&(&)&*
+A +BC
.-
.+
DEFG2H  !"#$% &' &( &) &*






 



IJK

LJLM NOP
QIJPQR
T U
S
VTUV

V WXVU Y
12Z[5\]4^_
`a '` '
9 b* c
` *cd e `b *( *(`





 f

 



 




!"#$%&'&(&)&*
gh
gij jh
.-
kg
0123456lZ3m285 n9e9opq9o:r
s
tu vwx yuwv z
{



|}~


€ ‚

ƒ€|

„


€

†‡
a! ˆ



a! ˆ





 


 



 




!"#$#%#&#'
()
*+,-./012-3,4/ 56789 :6;9 <7 567=<!>?7<@A
;<7B
C=8DE#

9 :
7!<=6FG;@
7!<@





 

 



 




!"#$#%#&#'
HI
J
K
KHL
HK
*+,-./0M,4/ E8N 9:8









OPQ
RSTU
RPV
PTWOP
XY
Z[Z
\[\
][
+,2^/_`.ab c5 $ d' $ D d ec '% f
g
hi jkl mikj n
o


pqr


prs tu

vrqw
x

vw

yz
5 {



5 {





!"#$#%#&#'
|} )
(|~
|(
€‚,ƒ

!" #$ #% #& #'





 


 





!"#$%&%'%(%)
*
+
*
,
+
-./01234506/72 89: ;9!<=>?@AB!CD





 

 





!"#$%&%'%(%)
*
+
*
,
+
-./0123E/72 BFG H!IF







J
KLMLN
OP
Q
RRR
./5S2TU1VW X &Y
YZ [)
\
]^ _`a b^_] `c
d


ef


g hi

fg
j

ek

l
Z m



Z m


!"#$%&%'%(%)
n n
o
pqrs/t
!"#$ %& %' %( %)