Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W March 2025 Average Daily Ridership 253 1,894 1,299 6,027 1,361 204 43 199 89 1,112 117 159 April 2025 244 1,944 1,193 5,914 1,364 242 55 216 94 1,087 110 146 May 2025 240 2,125 1,300 6,241 1,479 236 87 224 87 1,170 104 161 June 2025 254 1,973 1,200 5,623 1,279 67 47 23 42 597 65 79 March 2025 On Time Performance 76.5% 73.4% 71.7% 74.7% 72.9% 63.1% 37.5% 62.9% 75.5% 70.4% 56.8% 65.0% April 2025 74.6% 72.5% 68.5% 70.8% 70.3% 68.6% 52.3% 78.6% 73.8% 65.8% 61.8% 63.5% May 2025 75.7% 71.5% 73.6% 76.4% 69.1% 54.5% 42.1% 78.1% 75.3% 73.0% 58.7% 64.9% June 2025 79.6% 72.5% 76.5% 78.6% 75.0% 61.3% 68.3% 78.6% 70.4% 71.4% 59.4% 68.9% March 2025 Passengers Per Revenue 9.8 23.5 20.8 31.9 21.1 81.6 38.4 134.3 9.4 15.6 11.1 15.7 April 2025 Hour 9.4 24.2 19.1 31.3 21.2 100.2 48.8 145.9 9.9 15.2 10.4 14.5 May 2025 9.3 26.4 20.9 33.0 23.0 97.7 77.7 151.2 9.2 16.4 9.9 16.0 June 2025 9.8 24.5 19.2 29.7 19.8 27.6 41.7 15.2 4.4 8.4 6.2 7.8 March 2025 Passengers Per Trip 7.9 27.9 22.4 34.4 22.0 51.0 21.5 66.3 8.9 16.6 14.6 19.9 April 2025 7.6 28.6 20.6 33.8 22.0 60.6 27.3 72.0 9.4 16.2 13.8 16.2 May 2025 7.5 31.3 22.4 35.7 23.9 59.1 43.5 74.6 8.7 17.5 13.0 17.9 June 2025 7.9 29.0 20.7 32.1 20.6 16.7 23.3 7.5 4.2 8.9 8.2 8.8 March 2025 Service Operated 99.9% 98.0% 98.1% 98.4% 99.6% 100.0% 100.0% 100.0% 100.0% 97.4% 100.0% 100.0% April 2025 99.1% 98.1% 98.4% 98.4% 97.4% 100.0% 100.0% 98.5% 98.2% 98.1% 100.0% 99.0% May 2025 97.0% 96.5% 95.0% 97.2% 97.3% 100.0% 100.0% 98.4% 96.2% 98.1% 95.8% 99.5% June 2025 99.8% 98.0% 98.7% 98.2% 96.3% 100.0% 100.0% 100.0% 100.0% 98.5% 100.0% 100.0% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 2 3 1 0 9 3 0 0 0 0 0 0 18
Bunching 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Overloaded 0 0 1 0 1 8 0 0 1 0 0 0 11
Bus Shelters 1 0 0 0 0 0 0 0 0 0 0 0 1
Bus Stop 0 0 0 0 4 0 0 1 0 0 0 0 5
Carry-By 0 1 0 1 0 0 0 0 0 0 0 0 2
Commendation 0 1 1 0 8 2 0 0 0 0 0 0 12
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 0 2 0 0 2 0 2 0 0 0 0 0 6
Fare Dispute 1 1 0 0 1 1 0 0 0 0 0 0 4
Hazardous Operation 1 5 4 1 12 0 1 0 0 1 0 1 26
Idling 0 0 1 0 0 1 0 0 0 0 0 0 2
Unauthorized Stop 0 0 0 0 0 0 0 0 1 0 0 0 1
Late 1 1 6 2 6 2 0 0 0 0 0 0 18
No-Show 0 3 12 5 6 6 1 0 0 0 0 0 33
Off Route 0 0 0 0 3 0 0 0 0 0 0 0 3
Operator Misconduct 1 5 4 3 16 5 0 0 1 0 0 1 36
Pass-Up 2 6 6 3 28 14 0 0 1 0 0 0 60
RealTime 0 0 0 0 1 1 0 0 0 0 0 0 2
Routes & Schedules 0 0 4 0 4 3 0 0 0 0 0 0 11
Signage 0 0 0 0 1 0 0 0 0 0 0 0 1
total 9 28 40 15 102 46 4 1 4 1 0 2 252
AC Transit Customer Feedback - Lines serving the City of Alameda April through June 2025
0 20
40 60
80 100
120
Line 19 Line 20 Line 21 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 27 28 22 19 20 36 21 13 20 19 24 31 80 94 67 521 Rank Category Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Total 1 PASS-UP 3 6 6 2 4 9 6 1 8 0 7 6 18 25 17 118
2 OPERATOR MISCONDUCT 2 3 2 3 5 8 5 3 1 4 6 4 15 11 10 82 3 NO SHOW 8 6 4 0 0 5 4 3 0 3 0 0 5 22 6 66
4 HAZARDOUS OPERATION 3 6 1 2 3 3 2 2 2 5 3 5 9 3 14 63 5 COMMENDATION 4 1 1 4 4 3 2 1 3 2 3 3 4 3 5 43
6 LATE 2 7 3 0 0 3 2 2 0 1 2 0 5 5 8 40
7 BOARDING DENIED 1 0 1 2 1 1 2 0 1 1 2 3 7 5 6 33
8 ROUTES & SCHEDULES 2 2 2 3 0 1 0 1 0 1 1 0 5 4 2 24
9 BUS STOP 0 0 0 1 0 0 0 0 1 0 1 3 2 3 0 11
10 EARLY 1 1 0 0 0 0 0 0 0 0 0 1 2 2 2 9
51A-line Customer Feedback
April - June 2025
0 10
20 30
40 50
60 70
Apr 24 May 24 Jun 24 Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Top Five Complaint Categories
PASS-UP OPERATOR MISCONDUCT NO SHOW HAZARDOUS OPERATION COMMENDATION