Month Weekday Metric 19 20 21 51A 96 631 663 687 851 O OX W May 2025 Average Daily Ridership 240 2,125 1,300 6,241 1,479 236 87 224 87 1,170 104 161 June 2025 254 1,973 1,200 5,623 1,279 67 47 23 42 597 65 79 July 2025 265 1,851 1,186 5,473 1,268 0 0 0 106 1,066 106 176 August 2025 270 1,999 1,345 5,980 1,424 296 88 169 91 1,232 93 176 May 2025 On Time Performance 75.7% 71.5% 73.6% 76.4% 69.1% 54.5% 42.1% 78.1% 75.3% 73.0% 58.7% 64.9% June 2025 79.6% 72.5% 76.5% 78.6% 75.0% 61.3% 68.3% 78.6% 70.4% 71.4% 59.4% 68.9% July 2025 78.8% 72.6% 76.0% 80.7% 74.6% 0.0% 0.0% 0.0% 67.7% 75.7% 61.9% 67.0% August 2025 59.8% 74.1% 73.7% 75.0% 75.9% 69.4% 72.7% 95.5% 65.8% 67.5% 53.6% 59.9% May 2025 Passengers Per Revenue 9.3 26.4 20.9 33.0 23.0 97.7 77.7 151.2 9.2 16.4 9.9 16.0 June 2025 Hour 9.8 24.5 19.2 29.7 19.8 27.6 41.7 15.2 4.4 8.4 6.2 7.8 July 2025 10.3 23.0 19.0 28.9 19.7 0.0 0.0 0.0 11.2 14.9 10.0 17.5 August 2025 10.4 24.8 21.6 31.6 22.1 122.3 78.6 114.2 9.6 17.3 8.8 17.5 May 2025 Passengers Per Trip 7.5 31.3 22.4 35.7 23.9 59.1 43.5 74.6 8.7 17.5 13.0 17.9 June 2025 7.9 29.0 20.7 32.1 20.6 16.7 23.3 7.5 4.2 8.9 8.2 8.8 July 2025 8.3 27.2 20.4 31.3 20.5 0.0 0.0 0.0 10.6 15.9 13.3 19.6 August 2025 8.4 29.4 23.2 34.2 23.0 74.0 44.0 56.3 9.1 18.4 11.6 19.6 May 2025 Service Operated 97.0% 96.5% 95.0% 97.2% 97.3% 100.0% 100.0% 98.4% 96.2% 99.9% 96.4% 99.5% June 2025 99.8% 98.0% 98.7% 98.2% 96.3% 100.0% 100.0% 100.0% 100.0% 98.5% 100.0% 100.0% July 2025 99.1% 98.3% 99.1% 99.1% 97.5% 100.0% 100.0% 100.0% 99.5% 99.3% 98.9% 99.5% August 2025 98.8% 99.8% 99.5% 98.0% 99.1% 100.0% 100.0% 100.0% 100.0% 98.4% 100.0% 100.0% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 30 Line 31 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 1 0 1 0 0 0 3 5 0 0 0 0 0 1 11
Bunching 0 0 0 0 0 0 2 0 0 0 0 0 0 0 2
Bus Overloaded 0 0 0 0 0 0 0 54 1 4 1 0 0 0 60
Bus Shelters 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Stop 3 0 0 3 4 4 3 2 0 0 0 0 0 0 19
Carry-By 3 0 0 0 1 0 3 0 0 0 0 0 0 0 7
Commendation 1 2 1 2 0 2 7 6 0 3 0 0 0 1 25
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 1 2 3 1 3 0 2 0 0 1 0 0 0 0 13
Fare Dispute 1 0 0 0 0 1 2 4 1 0 0 0 0 0 9
Hazardous Operation 3 1 1 1 3 2 2 7 1 2 0 0 0 0 23
Idling 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unauthorized Stop 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Late 2 1 4 1 9 3 1 11 0 16 1 0 0 0 49
No-Show 5 2 2 4 7 2 2 11 0 7 0 1 0 0 43
Off Route 2 2 0 0 1 5 2 1 0 3 0 0 0 0 16
Operator Misconduct 4 1 4 0 2 6 6 0 0 4 0 0 0 0 27
Pass-Up 6 1 0 5 6 13 13 12 0 3 0 0 0 1 60
RealTime 0 0 0 0 1 1 0 3 0 3 0 0 1 0 9
Routes & Schedules 8 1 46 1 5 8 1 10 6 4 0 0 0 1 91
Signage 0 0 0 0 0 0 1 1 0 0 0 0 0 0 2
total 40 13 62 18 42 47 50 127 9 50 2 1 1 4 466
AC Transit Customer Feedback - Lines serving the City of Alameda July through September 2025
40 13
62 18
42 47 50
127
9 50
2 1 1
4 0
20 40
60 80
100
120
140
Line 19 Line 20 Line 21 Line 30 Line 31 Line 96 Line 51A Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 19 20 36 21 13 20 19 24 31 80 94 67 12 26 26 521 Rank Category Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Total 1 PASS-UP 2 4 9 6 1 8 0 7 6 18 25 17 5 6 6 118
2 OPERATOR MISCONDUCT 3 5 8 5 3 1 4 6 4 15 11 10 1 5 5 82 3 NO SHOW 0 0 5 4 3 0 3 0 0 5 22 6 0 1 1 66
4 HAZARDOUS OPERATION 2 3 3 2 2 2 5 3 5 9 3 14 1 1 1 63 5 COMMENDATION 4 4 3 2 1 3 2 3 3 4 3 5 2 4 4 43
6 LATE 0 0 3 2 2 0 1 2 0 5 5 8 0 1 1 40
7 BOARDING DENIED 2 1 1 2 0 1 1 2 3 7 5 6 1 1 1 33
8 ROUTES & SCHEDULES 3 0 1 0 1 0 1 1 0 5 4 2 0 1 1 24
9 BUS STOP 1 0 0 0 0 1 0 1 3 2 3 0 1 2 2 11
10 EARLY 0 0 0 0 0 0 0 0 1 2 2 2 0 0 0 9
51A-line Customer Feedback
July - September 2025
0 10
20 30
40 50
60 70
Jul 24 Aug 24 Sep 24 Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Top Five Complaint Categories
PASS-UP OPERATOR MISCONDUCT NO SHOW HAZARDOUS OPERATION COMMENDATION