Month Weekday Metric 19 30 31 51A 96 631 663 687 851 O W September 2025 Average Daily Ridership 282 2,143 1,331 6,339 1,445 298 73 190 87 1,240 198 October 2025 304 2,070 1,361 6,169 1,444 303 95 185 85 1,122 175 November 2025 298 1,988 1,277 5,646 1,313 301 132 208 92 1,052 165 December 2025 284 1,936 1,252 5,369 1,259 286 92 210 86 1,003 133 September 2025 On Time Performance 54.1% 74.3% 74.4% 72.9% 73.4% 65.6% 78.7% 85.7% 67.6% 68.5% 58.7% October 2025 49.0% 68.8% 76.1% 73.6% 72.2% 70.8% 78.7% 85.3% 69.1% 69.4% 60.2% November 2025 57.5% 73.1% 76.7% 75.6% 60.7% 67.7% 56.6% 82.3% 65.4% 70.2% 59.9% December 2025 50.3% 76.8% 74.9% 77.1% 66.3% 77.6% 77.8% 72.0% 68.1% 67.1% 52.0% September 2025 Passengers Per Revenue 8.5 21.7 15.0 33.6 18.0 110.4 57.0 128.4 9.2 17.8 18.0 October 2025 Hour 9.1 21.0 15.3 32.7 18.0 112.2 74.2 125.0 8.9 16.1 16.0 November 2025 8.9 20.2 14.4 30.0 16.3 111.5 103.1 140.5 9.7 15.1 15.0 December 2025 8.5 19.6 14.1 28.5 15.7 105.9 71.9 141.9 9.1 14.4 12.1 September 2025 Passengers Per Trip 8.3 25.8 19.9 36.6 21.9 74.5 36.5 63.3 8.7 18.5 22.0 October 2025 8.9 24.9 20.3 35.7 21.9 75.8 47.5 61.7 8.5 16.7 19.4 November 2025 8.8 24.0 19.1 32.6 19.9 75.3 66.0 69.3 9.2 15.7 18.3 December 2025 8.4 23.3 18.7 31.0 19.1 71.5 46.0 70.0 8.6 15.0 14.8 September 2025 Service Operated 98.9% 98.9% 98.7% 98.2% 98.7% 100.0% 100.0% 100.0% 99.5% 97.7% 100.0% October 2025 99.6% 98.0% 99.0% 99.1% 98.8% 100.0% 100.0% 100.0% 98.3% 98.5% 99.5% November 2025 99.4% 98.5% 98.7% 98.8% 99.4% 100.0% 100.0% 100.0% 98.9% 98.4% 98.2% December 2025 94.7% 97.0% 98.6% 97.5% 99.4% 100.0% 100.0% 100.0% 99.1% 98.0% 98.5% Alameda ILC Route Performance Report
Line
Line 19 Line 20 Line 21 Line 30 Line 31 Line 51A Line 96 Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 0 0 0 0 1 2 0 1 0 0 0 0 0 0 4
Bunching 0 0 0 0 0 2 0 0 0 0 0 0 0 0 2
Bus Overloaded 0 0 0 0 0 1 0 16 0 1 0 0 0 0 18
Bus Shelters 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2
Bus Stop 0 0 0 4 0 5 2 0 0 0 0 0 0 0 11
Carry-By 0 0 0 2 0 0 0 0 0 0 0 0 0 0 2
Commendation 1 0 0 3 0 11 3 2 0 0 0 0 0 0 20
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 0 0 0 1 2 1 2 1 0 0 0 0 0 0 7
Fare Dispute 0 0 0 0 0 6 1 1 0 0 0 0 0 0 8
Hazardous Operation 0 0 0 6 1 5 4 5 0 0 0 0 0 0 21
Idling 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unauthorized Stop 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1
Late 1 0 0 2 14 7 3 4 0 5 0 0 0 2 38
No-Show 1 0 0 2 14 2 4 11 0 3 0 0 4 0 41
Off Route 1 0 0 1 0 0 2 2 0 0 0 0 2 0 8
Operator Misconduct 1 0 0 3 0 9 5 1 0 2 0 0 0 0 21
Pass-Up 6 0 0 3 5 20 6 11 0 2 0 0 0 0 53
RealTime 0 0 0 0 0 1 0 1 0 0 0 0 0 0 2
Routes & Schedules 1 0 1 0 2 2 1 6 0 2 0 0 1 0 16
Signage 0 0 0 0 0 1 0 1 0 0 0 0 0 0 2
total 12 0 1 28 39 76 34 63 0 15 0 0 7 2 277
AC Transit Customer Feedback - Lines serving the City of Alameda October through December 2025
Lines 20, 21, and OX discontinued August '25
12 0 1
28 39
76 34
63 0
15 0 0
7 2
0 10
20 30
40 50
60 70
80 Line 19 Line 20 Line 21 Line 30 Line 31 Line 51A Line 96 Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 21 13 20 19 24 31 80 94 67 12 26 26 35 24 21 513 Rank Category Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Total 1 PASS-UP 6 1 8 0 7 6 18 25 17 5 6 6 8 6 6 125
2 OPERATOR MISCONDUCT 5 3 1 4 6 4 15 11 10 1 5 5 5 1 3 79 3 NO SHOW 4 3 0 3 0 0 5 22 6 0 1 1 0 2 0 47
4 HAZARDOUS OPERATION 2 2 2 5 3 5 9 3 14 1 1 1 2 1 2 53 5 COMMENDATION 2 1 3 2 3 3 4 3 5 2 4 4 5 2 4 47
6 LATE 2 2 0 1 2 0 5 5 8 0 1 1 3 4 0 34
7 BOARDING DENIED 2 0 1 1 2 3 7 5 6 1 1 1 0 2 0 32
8 ROUTES & SCHEDULES 0 1 0 1 1 0 5 4 2 0 1 1 1 1 0 18
9 BUS STOP 0 0 1 0 1 3 2 3 0 1 2 2 1 2 2 20
10 EARLY 0 0 0 0 0 1 2 2 2 0 0 0 1 0 0 8
51A-line Customer Feedback
October - December 2025
0 10
20 30
40 50
60 70
Oct 24 Nov 24 Dec 24 Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Top Five Complaint Categories
PASS-UP OPERATOR MISCONDUCT NO SHOW HAZARDOUS OPERATION COMMENDATION