Month Weekday Metric 19 30 31 51A 96 631 663 687 851 O W January 2026 318 1,999 1,308 5,944 1,332 238 77 201 74 1,154 187 February 2026 238 1,915 1,331 6,153 1,290 248 61 246 89 1,182 178 March 2026 268 2,234 1,536 6,503 1,331 246 94 180 91 1,252 182 April 2026 257 2,114 1,400 6,592 1,341 230 77 234 88 1,465 186 May 2026 278 2,296 1,587 6,886 1,445 245 80 208 93 1,420 188 June 2026 292 2,244 1,496 6,168 1,367 134 51 108 79 1,253 192 July 2026 297 2,078 1,362 5,833 1,343 N/A N/A N/A 88 1,159 193 August 2026 301 2,154 1,486 6,276 1,447 274 63 156 91 1,156 189 January 2026 56% 73% 72% 72% 54% 71% 87% 82% 70% 68% 59% February 2026 82% 77% 76% 76% 80% 77% 65% 76% 59% 69% 60% March 2026 81% 73% 69% 78% 75% 68% 72% 81% 64% 67% 68%
April 2026 79% 73% 72% 80% 79% 82% 66% 85% 57% 62% 57%
May 2026 66% 61% 71% 77% 73% 75% 65% 88% 57% 60% 62%
June 2026 77% 72% 76% 76% 75% 85% 74% 52% 57% N/A* 66%
July 2026 76% 69% 77% 75% 76% N/A N/A N/A 60% N/A* 67%
August 2026 77% 74% 73% 72% 73% 74% 54% 86% 64% N/A* 67% January 2026 9.4 21.0 14.1 31.2 16.3 88.1 60.2 135.8 7.8 16.1 19.3 February 2026 7.1 20.1 14.3 32.3 15.8 91.9 47.7 166.4 9.4 16.4 18.4 March 2026 8.0 23.5 16.5 34.1 16.3 91.1 73.4 121.6 9.6 17.4 18.8 April 2026 7.5 22.3 15.1 34.2 16.4 85.3 60.2 158.3 7.2 20.4 19.2 May 2026 8.1 24.3 17.1 35.7 17.7 90.7 62.5 140.2 7.6 19.8 19.4 June 2026 8.6 23.5 16.1 32.3 16.7 49.8 39.8 72.6 6.2 17.6 20.4 July 2026 8.7 21.8 14.7 30.6 16.4 N/A N/A N/A 6.9 16.3 20.5 August 2026 8.8 22.6 16.0 32.9 17.7 101.5 49.2 105.6 7.1 16.2 20.2 January 2026 9.9 24.7 19.8 34.4 19.9 59.5 38.5 67.0 7.4 16.7 20.8 February 2026 7.4 23.6 20.2 35.6 19.3 62.0 30.5 82.1 8.9 17.1 19.8 March 2026 8.4 27.6 23.3 37.6 19.9 61.5 47.0 60.0 9.1 18.1 20.2 April 2026 8.0 26.1 21.2 38.1 20.0 57.6 38.5 78.1 8.8 21.2 20.7 May 2026 8.7 28.3 24.0 39.6 21.6 61.3 40.0 69.2 9.3 20.6 20.9 June 2026 9.1 27.7 22.7 35.4 20.4 33.6 25.5 35.8 7.9 18.2 21.3 July 2026 9.3 25.7 20.6 33.5 20.0 N/A N/A N/A 8.8 16.8 21.4 August 2026 9.4 26.6 22.5 36.1 21.6 68.5 31.5 52.1 9.1 16.8 21.1 January 2026 97.7% 95.6% 94.3% 96.0% 99.3% 100.0% 100.0% 100.0% 100.0% 95.7% 95.0% February 2026 98.7% 98.6% 99.6% 97.5% 99.4% 100.0% 100.0% 100.0% 94.7% 97.9% 98.2% March 2026 97.7% 95.2% 96.4% 94.5% 98.8% 100.0% 100.0% 100.0% 99.5% 95.8% 99.5% April 2026 97.3% 94.9% 94.3% 94.6% 96.5% 100.0% 100.0% 100.0% 98.6% 95.7% 99.0% May 2026 96.6% 89.8% 94.5% 92.5% 98.4% 100.0% 100.0% 100.0% 98.0% 92.8% 98.9% June 2026 98.8% 88.7% 93.6% 92.3% 97.7% 100.0% 100.0% 100.0% 99.5% N/A* 97.9% July 2026 93.5% 92.5% 92.2% 90.1% 95.9% N/A N/A N/A 100.0% N/A* 97.0% August 2026 96.3% 94.6% 93.4% 92.6% 98.4% 100.0% 97.6% 100.0% 98.6% N/A* 97.9% *Service Operated and OTP data are not available for Line O for the months June-August due to a technical issue Service Operated
Alameda ILC Route Performance Report
Average Daily
Ridership
On Time Performance
Passengers Per
Revenue Hour
Passengers Per Trip
Line 19 Line 20 Line 21 Line 30 Line 31 Line 51A Line 96 Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 0 0 0 1 0 5 2 1 0 0 0 0 0 0 9
Bunching 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1
Bus Overloaded 0 0 0 0 0 2 0 12 0 0 0 0 0 0 14
Bus Shelters 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Bus Stop 1 0 0 3 0 2 2 2 0 1 0 0 0 0 11
Carry-By 1 0 0 0 0 1 1 0 0 0 0 0 0 0 3
Commendation 0 0 0 5 0 6 2 9 0 1 0 0 0 1 24
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Early 1 0 0 0 4 1 1 1 0 3 0 0 0 0 11
Fare Dispute 0 0 0 0 0 0 1 2 0 0 0 0 0 0 3
Hazardous Operation 1 0 0 0 3 2 3 7 0 0 1 0 0 1 18
Idling 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unauthorized Stop 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Late 0 0 0 2 13 3 4 4 0 5 0 0 0 0 31
No-Show 1 0 0 1 2 2 5 5 0 13 0 0 0 0 29
Off Route 2 0 0 1 2 0 3 0 0 0 0 0 0 0 8
Operator Misconduct 3 0 0 3 3 15 3 10 0 2 0 0 0 0 39
Pass-Up 3 0 0 4 8 20 2 22 0 1 1 0 0 1 62
RealTime 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1
Routes & Schedules 0 0 0 0 3 1 3 3 0 4 0 0 0 0 14
Signage 0 0 0 0 0 3 0 2 0 0 0 0 0 0 5
total 13 0 0 20 39 64 32 80 0 30 2 0 0 3 283
AC Transit Customer Feedback - Lines serving the City of Alameda January through March 2026
Lines 20, 21, and OX discontinued August '25
13 0 0
20 39
64 32
80 0
30 2 0 0
3 0
10 20
30 40
50 60
70 80
90 Line 19 Line 20 Line 21 Line 30 Line 31 Line 51A Line 96 Line O Line OX Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Line 19 Line 30 Line 31 Line 51A Line 96 Line O Line W Line 631 Line 663 Line 687 Line 851 total ADA-Related Equipment 0 0 0 0 0 0 0 0 0 0 0 0
Boarding Denied 0 1 0 7 1 0 0 0 0 0 0 9
Bunching 0 0 0 0 0 0 0 0 0 0 0 0
Bus Overloaded 0 0 0 1 0 4 0 0 0 0 0 5
Bus Shelters 1 0 0 2 1 0 0 0 0 0 0 4
Bus Stop 0 2 1 1 2 2 0 0 0 0 0 8
Carry-By 0 0 0 1 1 0 0 0 0 0 0 2
Commendation 1 4 2 8 1 2 0 0 0 0 0 18
Crime/Vandalism 0 0 0 0 0 0 0 0 0 0 0 0
Early 0 1 1 3 2 1 0 0 0 0 0 8
Fare Dispute 0 1 0 4 4 1 1 0 0 0 0 11
Hazardous Operation 0 1 2 9 2 1 3 0 0 0 1 19
Idling 0 0 0 0 0 0 0 0 0 0 0 0
Unauthorized Stop 0 0 0 0 0 0 0 0 0 0 0 0
Late 2 5 8 7 0 2 0 0 0 0 0 24
No-Show 1 7 16 10 2 21 4 0 0 0 0 61
Off Route 0 0 0 2 2 5 1 0 0 0 0 10
Operator Misconduct 3 9 2 18 5 3 0 0 0 0 0 40
Pass-Up 1 8 7 17 8 3 0 0 0 0 0 44
RealTime 0 2 1 0 1 2 2 0 0 0 0 8
Routes & Schedules 0 2 3 6 0 2 0 0 0 0 0 13
Signage 0 1 0 2 0 0 0 0 0 0 0 3
total 9 44 43 98 32 49 11 0 0 0 1 287
AC Transit Customer Feedback - Lines serving the City of Alameda April through June 2026
Lines 20, 21, and OX discontinued August '25
9 44 43
98 32
49 11
0 0 0 1
0 20
40 60
80 100
120
Line 19 Line 30 Line 31 Line 51A Line 96 Line O Line W Line 631 Line 663 Line 687 Line 851 Feedback by Route/Line
Total number of Contacts per month 19 24 31 80 94 67 12 26 26 35 24 21 31 19 17 526 Rank Category Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Jan 26 Feb 26 Mar 26 Total 1 PASS-UP 0 7 6 18 25 17 5 6 6 8 6 6 11 4 5 130
2 OPERATOR MISCONDUCT 4 6 4 15 11 10 1 5 5 5 1 3 5 6 4 85 3 HAZARDOUS OPERATION 5 3 5 9 3 14 1 1 1 2 1 2 1 0 1 49 4 COMMENDATION 2 3 3 4 3 5 2 4 4 5 2 4 1 4 1 47
5 NO SHOW 3 0 0 5 22 6 0 1 1 0 2 0 1 0 1 42
6 BOARDING DENIED 1 2 3 7 5 6 1 1 1 0 2 0 2 2 1 34
7 LATE 1 2 0 5 5 8 0 1 1 3 4 0 1 1 1 33
8 BUS STOP 0 1 3 2 3 0 1 2 2 1 2 2 1 1 0 21
9 ROUTES & SCHEDULES 1 1 0 5 4 2 0 1 1 1 1 0 0 1 0 18
10 EARLY 0 0 1 2 2 2 0 0 0 1 0 0 0 0 1 9
51A-line Customer Feedback
January - March 2026
0 10
20 30
40 50
60 70
Jan 25 Feb 25 Mar 25 Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Jan 26 Feb 26 Mar 26 Top Five Complaint Categories
PASS-UP OPERATOR MISCONDUCT HAZARDOUS OPERATION COMMENDATION NO SHOW Total number of Contacts per month 80 94 67 12 26 26 35 24 21 31 19 17 24 41 33 526 Rank Category Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Jan 26 Feb 26 Mar 26 Apr 26 May 26 Jun 26 Total 1 PASS-UP 18 25 17 5 6 6 8 6 6 11 4 5 6 4 7 130
2 OPERATOR MISCONDUCT 15 11 10 1 5 5 5 1 3 5 6 4 6 5 7 85 3 HAZARDOUS OPERATION 9 3 14 1 1 1 2 1 2 1 0 1 2 6 1 49 4 COMMENDATION 4 3 5 2 4 4 5 2 4 1 4 1 3 3 2 47
5 NO SHOW 5 22 6 0 1 1 0 2 0 1 0 1 1 5 4 42
6 BOARDING DENIED 7 5 6 1 1 1 0 2 0 2 2 1 1 5 1 34
7 LATE 5 5 8 0 1 1 3 4 0 1 1 1 1 4 2 33
8 BUS STOP 2 3 0 1 2 2 1 2 2 1 1 0 0 0 0 21
9 ROUTES & SCHEDULES 5 4 2 0 1 1 1 1 0 0 1 0 2 1 3 18
10 EARLY 2 2 2 0 0 0 1 0 0 0 0 1 0 2 1 9
51A-line Customer Feedback
April - June 2026
0 10
20 30
40 50
60 70
Apr 25 May 25 Jun 25 Jul 25 Aug 25 Sep 25 Oct 25 Nov 25 Dec 25 Jan 26 Feb 26 Mar 26 Apr 26 May 26 Jun 26 Top Five Complaint Categories
PASS-UP OPERATOR MISCONDUCT HAZARDOUS OPERATION COMMENDATION NO SHOW Incidents; Trips Removed From Service by Operations Control Center (OCC) Problem Code
All
Division
All
Minutes Lost
349684
Trips Removed & Minutes Problem by Problem Code (Drill down to Sub code) 0K 1K 2K 3K 4K 5K 6K 7K
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
NM - Non Mechanical
SR - Security Related
RE - Relay
TB - Turnback
FB - Farebox
EA - Emergency Alarm
6.5K
2.4K
0.8K
0.2K
0.0K
0.0K
0.0K
0.0K
0.0K
0.0K
0.0K
Trips Removed by Division
0K
2K
4K
6K
D4
(Blank)
D2D6D3
3.9K
5.6K
0.1K 0.1K
0.4K
Trips Removed
10059
Incident Count
9071
Distinct Operators
506
Daily Count of Trips Removed from Service
0 50
100
1 /
1 /
2 0
2 6
1 /
2 /
2 0
2 6
1 /
3 /
2 0
2 6
1 /4
/
2 0
2 6
1 /
5 /
2 0
2 6
1 /
6 /
2 0
2 6
1 /
7 /
2 0
2 6
1 /
8 /
2 0
2 6
1 /
9 /
2 0
2 6
1 /
1 0
/
2 0
2 6
1 /
1 1
/
2 0
2 6
1 /
1 2
/
2 0
2 6
1 /
1 3
/
2 0
2 6
1 /
1 4
/
2 0
2 6
1 /
1 5
/
2 0
2 6
1 /
1 6
/
2 0
2 6
1 /
1 7
/
2 0
2 6
1 /
1 8
/
2 0
2 6
1 /
1 9
/
2 0
2 6
1 /
2 0
/
2 0
2 6
1 /
2 1
/
2 0
2 6
1 /
2 2
/
2 0
2 6
1 /
2 3
/
2 0
2 6
1 /
2 4
/
2 0
2 6
1 /
2 5
/
2 0
2 6
1 /
2 6
/
2 0
2 6
1 /
2 7
/
2 0
2 6
1 /
2 8
/
2 0
2 6
1 /
2 9
/
2 0
2 6
1 /
3 0
/
2 0
2 6
1 /
3 1
/
2 0
2 6
2 /
1 /
2 0
2 6
2 /
2 /
2 0
2 6
2 /
3 /
2 0
2 6
2 /4
/
2 0
2 6
2 /
5 /
2 0
2 6
2 /
6 /
2 0
2 6
2 /
7 /
2 0
2 6
2 /
8 /
2 0
2 6
2 /
9 /
2 0
2 6
2 /
1 0
/
2 0
2 6
2 /
1 1
/
2 0
2 6
2 /
1 2
/
2 0
2 6
2 /
1 3
/
2 0
2 6
2 /
1 4
/
2 0
2 6
2 /
1 5
/
2 0
2 6
2 /
1 6
/
2 0
2 6
2 /
1 7
/
2 0
2 6
2 /
1 8
/
2 0
2 6
2 /
1 9
/
2 0
2 6
2 /
2 0
/
2 0
2 6
2 /
2 1
/
2 0
2 6
2 /
2 2
/
2 0
2 6
2 /
2 3
/
2 0
2 6
2 /
2 4
/
2 0
2 6
2 /
2 5
/
2 0
2 6
2 /
2 6
/
2 0
2 6
2 /
2 7
/
2 0
2 6
2 /
2 8
/
2 0
2 6
3 /
1 /
2 0
2 6
3 /
2 /
2 0
2 6
8 24
1 12
44 10
27 22
73 3
28 47 48
28 26
35 40
22 4
18 11
17 6
13 23
43 39 38
35 38
32 17
13 12
18 25
9 24
46 23
7 13
9 20
59 15
2 12 10
2 21 21
69 19 17
13 3
43 20
41 14
Route Alpha
All
Date Range
1/1/2026 8/31/2026
Trips Removed From Service by Problem Code w/Division
0K 2K 4K 6K
SI - Service Interruption
OC - OutLate
OC - Cancel
RC - Road Call
AC - Accident
NM - Non Mechanical
SR - Security Related
RE - Relay
TB - Turnback
3.6K 2.6K
2.1K
0.7K
Division (Blank) D2 D3 D4 D6
Division Incidents by Problem and Sub-Code Problems
Trips Removed
0K
5K
D2 D3 D4 D6
5.6K
Divisi… D2 D3 D4 D6
Trips Removed by Division/Route
51A
30 31 O
96 19
687 851
5K
2K
1K 1K
1K
0K
route_alpha 51A 30 31 O 96 19 687 851 631 663
Trips Removed From Service by Missed Trips by ProblemSubcode w/Division 0K 2K 4K
No Work Force
Trip Cancel
Pending Relief Late
Timepoint/Stop Cancel
Delay Schedule
DS - DELAY SCHEDULE
Cancel Service
No Equipment
Cancel Block
Cancel
Pull for Relay
2.8K
0.4K
2.8K
1.0K
0.4K
0.5K
Division (Blank) D2 D3 D4 D6
Division
All
Route Alpha
All
Problem Code
All
Incident Count
9071
Trips Removed
10059
Minutes Lost
349684
Distinct Operators
506
Date Range
1/1/2026 8/31/2026
Problem Code
All
Trips Removed by ProblemCode and Division due to "No Work Force" 0K
2K
(Blank) D2 D3 D4 D6
0.7K
2.1K
ProblemCode OC - Cancel OC - OutLate
Trips Removed
0K
2K
(Blank) D2 D3 D4 D6
2.8K
Division (Blank) D2 D3 D4 D6
Trips Removed by Route due to "No Work Force"
51A 31
30 O
96 19
851
687
1K
1K
1K
0K
0K
0K
0K
0K
route_alpha 51A 31 30 O 96 19 851 687 631 663
Trips Removed by ProblemSubcode and Division due to "No Work Force" 0K
2K
(Blank) D2 D3 D4 D6
0.2K 0.2K 0.0K
2.8K
0.0K
ProblemSubcode NO WORK FORCE
OCC Cancelled Trips Due to "No Work Force" Related Reasons Date Range
1/1/2026 8/31/2026
Incident Count
864
Trips Removed
3174
Minutes Lost
140377
Distinct Operators
235
Route Alpha
All
Division
All
Trips Removed by ProblemSubcode and Division due to "Road Calls" 0 100
(Blank) D2 D3 D4 D6
16 20
ProblemSubcode Accelerator Pe… Air Conditioner Air Leak/Press… Battery BELL CORD Bellows Blood Trips Removed by ProblemCode and Division due to "Road Calls" 0 100
(Blank) D2 D3 D4 D6
20 33
0 146
2 ProblemCode RC - Road Call
Trips Removed by Route due to "Road Calls"
51A 30 O
96 31
19 851
73 43
35 30
15 3 2
route_alpha 51A 30 O 96 31 19 851 687
OCC Cancelled Trips Due to "Road Call" Related Reasons
Date Range
1/1/2026 8/31/2026
Incident Count
508
Trips Removed
201
Minutes Lost
13225
Distinct Operators
224
Route Alpha
All
Division
All
Trips Removed
0 100
(Blank) D2 D3 D4 D6
20 33
146
Division (Blank) D2 D3 D4 D6
Trips Removed by ProblemSubcode and Division due to "Wheel Chair" 0 5
(Blank) D2 D4
5 1
5 ProblemSubcode Wheelchair Lift/Ramp
Trips Removed by ProblemCode and Division due to "Wheel Chair" 0 5
(Blank) D2 D4
5 1
5 ProblemCode RC - Road Call
Trips Removed by Route due to "Wheel Chair"
51A O 19
30 96
5 3
1 1 1
route_alpha 51A O 19 30 96 31
OCC Cancelled Trips Due to "Wheel Chair" Related Reasons Date Range
1/1/2026 8/31/2026
Incident Count
22 Trips Removed
11 Minutes Lost
474
Distinct Operators
16 Route Alpha
All
Division
All
Trips Removed
0 5
(Blank) D2 D4
5 1
5 Division (Blank) D2 D4