CITY OF ANAHEIM
TITLE VI PLAN
Updated
09/20/22 English only version
This document is available in other languages upon request.
Original created on February 2016
1 CITY OF ANAHEIM
TITLE VI PLAN (English Version)
Index
ITEM PAGE NO.
Not
ice to Public ………….......................................................................................2 Notice to Public Locations......................................................................................3 ADA Title II & Title VI Grievance Procedures.........................................................4 ADA Title II & Title VI Non-Discrimination Grievance Form...................................7 List of Transit-Related Title VI Investigations, Complaints, and Lawsuits................9 Public
Participation Plan .......................................................................................10 Limited English
Proficiency Plan ..........................................................................14 Safe Harbor
Provision...........................................................................................18 Boards and Comm
issions…...................................................................................22 APPENDIX 1 (Spanish Grievance Form).................................................................24 APPENDIX 2 (Title VI is a Law Notice - Spanish).....................................................2 6 2 NOTICE TO PUBLIC
CITY OF ANAHEIM
RIGHTS UNDER TITLE VI
The City of Anaheim gives public notice of it s policy to assur e full compliance with Title VI of the Civil Rights Acts of 1964 and related regulations. Specifically, Title VI provides that “no person in the United States shall, on the gr ound of r ace, color, or nati onal origin, be excluded from participation in , be denied benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Authority: Executive Orde r (EO) 13166 - Impr oving A ccess to Services for Pe rsons with Limited English Proficiency, August 2000 is directed at implementing the protections afforded by Title VI of the Civil Rights Act of 1964 a nd related regulations. A ccordingly, it prohibits recipients of Federal financial assistan ce from disc riminating base d on national o rigin by failing to provide m eaningful access to services to individuals who are LEP. This protection requires that LEP persons be provided an equal opportunity to benefit from or have access to services that are normally provided in English.
If you believe you have b een exclude d from participation in, been de nied t he ben efits of, or been subjected to discrimination under th is City of Anahei m program, you may file an official Title VI comp laint with t he City . We encoura ge you to ma ke y our comp laint in wr iting. A complaint must be filed within 180 days after the date of the a lleged discrimination. The Title VI Complaint Procedures and C omplaint Form can be obtained on the City’s Disability and Civil Rights Prog ram web page or contact the ADA/Title VI Coordinator. • T itle VI Complaint Procedures
• Title VI Complaint Form
To request an a lternate for mat of this Notice or f or a dditional information on the City of Anaheim's nondiscrimination obligations, please contact the City by ma il, telephone or email using the information below:
ADA/Title VI Coordinator
955 S. Melrose Street
Anaheim, CA 92805
(714) 765-6803
[email protected]
This Notice is posted on the City’s Website, on all City break room bulletin boards, and at public counters. Foreign language and ASL video interpreting service is available upon request. 3 NOTICE TO PUBLIC
LOCATIONS
GOVERNMENT FACILITIES
City Hall East
200 S. Anaheim Blvd.
Anaheim, CA 92805
Anaheim West Tower (AWT)
201 S. Anaheim Blvd.
Anaheim, CA 92805
Transit Vehicles: City Hall West
201 S. Anaheim Blvd.
Anaheim, CA 92805
Ci
ty of Anaheim website www.anaheim.net
4 CITY OF ANAHEIM
DISABILITY AND CIVIL RIGHTS PROGRAM
ADA TITLE II AND TITLE VI GRIEVANCE PROCEDURES
G
RIEVANCE POLICY
The City of Anaheim is com mitted to e nsuring that pe ople with disabilities are able to take part in a nd benefit from, the v ariety of public programs, se rvices, a nd activities o ffered by the City . The City o f Anaheim c ontinues to modify i ts facilities, prog rams, policies, or practices as necessary to en sure such access is provided.
G
RIEVANCE PROCEDURE
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), and ADA Amendments Act of 2008, the Cit y of Anaheim (City) does n ot discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Un
der Title VI of the Civil Rights Act of 1964 as amended in 1972, 1978 and 1992, no person in t he United States shall, on the ground of race, c olor, or na tional origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance by the City of Anaheim.
Th
e Americans with Disabilities Act and Title VI requires that public entities adopt and publish grievance procedures to assure the pr ompt a nd e quitable re solution of any grievan ce. The purpose of this gr ievance procedure is to resolve as pr omptly as possible any p roblems, grievances, or con flicts rela ted to the City ’s compliance without the need for the grieva nt to resort to other remedies available under the law.
C
ontents:
1. Who may file a grievance?
2. When should a grievance be filed?
3. What should the grievance include?
4. What if I need assistance filling out my grievance?
5. What happens after I file my grievance?
6. When will I receive a response?
7. Should I be concerned that a city office or employee might retaliate against me if I complain?
8. What can I do if I am not satisfied with the initial investigation by the department?
9. How long are complaints kept?
5 1. Who may file a grievance?
You or your authorized representative may file a grievance if you believe that:
The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right-of-ways, or
You or a specific class of individuals have been denied access to participate in any City program, service, or activity on the basis of race, color, sex, age, national origin, or disability, or you or a specific class of individuals have been otherwise subjected to discrimination on the basis of race, color, sex, age, national origin, or disability by the City of Anaheim, or the City has otherwise violated the ADA or Title VI.
This is not for employment or employee related issues.
2. When should a grievance be filed?
Before filing a grievance, you may seek informal resolution by contacting the Department Liaison in the applicable department. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure. You are encouraged to file your grievance as soon as possible within 180 business days.
3. What should the grievance include?
The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request. Click on the link for a grievance form available for your convenience.
4. What if I need assistance filling out my grievance?
Grievances may be filed by mail, telephone, or email. Assistance is available from the City Department Liaison.
5. What happens after I file my grievance?
After receiving your grievance, the Department Liaison will investigate within 15 business days.
The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted. After completing the investigation, the investigator will review the factual information gathered. The Department Liaison will then issue a written response.
6. When will I receive a response?
The Department Liaison will provide a response within 15 business days.
7. Should I be concerned that a city officer or employee might retaliate against me if I complain?
The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the City Department Liaison of any retaliation.
6 8. What can I do if I am not satisfied with the initial investigation by the department? If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the ADA/Title VI Coordinator at [email protected] stating the reasons for the appeal.
Within 15 business days after receipt of the appeal, the ADA/Title VI Coordinator/ADA Task Force will meet with the grievant to discuss a resolution. Within 15 business days after the meeting, the ADA/Title VI Coordinator will respond with a final resolution.
You may file your appeal with the City’s designated ADA/Title VI Coordinator:
ADA Coordinator
City of Anaheim
P.O. Box 3222, Mail Stop 19
Anaheim, CA 92803
Office (714) 765-6803
Fax (714) 765-6899
TTY (714) 765-5125
[email protected]
If you are not satisfied with the results of the appeal, you may file a complaint with the appropriate agency or d epartment of the State or Federal government. Contact the U.S.
Department of Justice, the U.S. Department of Education Office for Civil Rights, Federal Transit Administration (FTA) or the California Dep artment of Justice Civil Rights Division for information about how to file a complaint with these agencies at www.ada.gov.
Using this grievance procedure is not a prerequisite to pursuing any of your other remedies.
However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives you may choose.
9. How long are grievances kept?
All grievances received by the Department Liaison and appeals to the ADA/Title VI Coordinator will be kept by the City of Anaheim for at least three (3) years.
10. Appeal to Federal Transit Administration – Regional Level If the Complainant wishes to appeal the decision, she or he has 30 days after the date of the letter to do so. Complainant may contact the Federal Transit Administration, Regional Civil Rights Officer, 201 Missio n Street, Suite 650, San Francisco, CA 94105- 1839, (415) 744- 2729, Fax - (415) 744-2726.
11. Appeal to Federal Transit Administration - National Level A person may also file a Title IV complaint, no later than 180 days after the date of the alleged discrimination, directly to the Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue., SE, Washington DC 20590.
7 City of Anaheim-Disability & Civil Rights Program
ADA Title II and Title VI Non-Discrimination Grievance Form
Instructions: Please fill out this form completely in black ink or type. Sign, mail to Department Liaison or drop off at City Hall-Clerk’s Office, 200 S. Anaheim Blvd., 2nd Floor Anaheim, CA 92805.
Visit link to List of Department Liaisons. This form is optional for visitors, residents, and public. This is not for employment or employee related issues.
Grievant Name:
Address:
Email Address:
Telephone: Work: Cell:
If a legally authorized representative is filing the grievance on your behalf, his/her name, address and telephone number must also be included:
Name:
Address:
Email Address:
Telephone: Work: Cell:
Please check off why you believe the discrimination occurred:
Race or Color Age National Origin
Sex Disability Other
Date of Incident: Time of Incident:
Location or address of incident:
Describe your grievance:
What type of corrective action would you like to see taken?
8 If the incident(s) involved a City of Anaheim employee(s), please include his/her name(s):
The name(s) and contact information of witnesses:
If your grievance is being filed on behalf of another person or a group of people, all of the grievant(s) should be described or identified by name, if possible.
Grievant: Date:
Legally Authorized Representative: Date:
Make a copy for your record.
Revised 10.8.19
9 CITY OF ANAHEIM
TITLE VI
LIST OF TRANSIT-RELATED INVESTIGATIONS, COMPLAINTS, AND LAWSUITS
The City of Anaheim currently does not have any transit- related investigations, complaints or lawsuits with regards to Civil Rights Violations.
10 CITY OF ANAHEIM
TITLE VI - PUBLIC PARTICIPATION PLAN
PURPOSE
The City of Anaheim's Public Participation Plan is organized to work in concert with the Title VI Plan and the Limited English Proficiency Plan. The purpose of the Public Participation Plan is to establish procedures that allow for, encourage, and monitor p articipation of all citizens living and working in the City, and users of public transportation. Special attention will be paid to soliciting input from low-income and minority communities that are traditionally underrepresented. The City’s Anaheim Anytime is a tool readily available to make a request, complaints, or comments and serves as effective channels of communication for the City to engage the citizenry.
The outreach techniques w ill be u sed to solicit i nput for the Public Participation Plan. The various techniques will be used as applicable at neighborhood and community m eetings.
Cognizant of individuals with Limited English Proficiency, material will be developed at a fourth grade reading level and translated in Spanish and other languages upon request.
GOALS AND OBJECTIVES
The City’s public involvement plan h as a single comprehensive goal: to allow the public opportunities throughout the planning process to influence decisions. In order to meet this goal, the City has established the following objectives:
1. Identify the most appropriate methods for reaching the public.
2. Determine whether there are any barriers to public participation within the Anaheim area (i.e. non-English language or other cultural barriers.)
3. Hold meetings in locations which are accessible and reasonably welcoming to all area residents, including but not limited to, low-income and minority members of the public.
4. Keep the public informed through effective channels of communication and allow input from those not likely to attend meetings.
5. Work to actively involve the public in programs, policy-making and projects.
6. Ensure that the City’s public involvement plan is dynamic and responsive.
7. Use various illustrative visualization techniques to convey the information including but not limited to charts, graphs, photos, maps and the internet.
IDENTIFICATION OF STAKEHOLDERS
Stakeholders are those who are either directly, or indirectly, affected by a plan, or the recommendations of that plan. Those who may be adversely affected, or who may be denied benefit of a plan’s recommendation(s), are of particular interest in the identification of specific stakeholders. Stakeholders are broken down into several groups: general citizens, minority and low-income persons, public agencies, and private organizations and businesses.
11 General Citizens: The U.S. Census Bureau provides estimates of demographic information through the 2020 Decennial Census (2020 Census) and American Community Survey (ACS).
The U.S Census Bureau estimates that City of Anaheim has 346,824 residents based on the 2020 Census. The U.S. Census Bureau collects race data in six categories: White; Black or African American; American Indian or Alaska Native; Asian; Native Hawaiian or Other Pacific Islander; and Some Other Race. Additionally, the American Community Survey ask respondents on whether they identify their origin as Hispanic, Latino, or Spanish. As such, people who identify their origin as Hispanic, Latino, or Spanish may be of any race.
On April 1, 2020, the 2020 Census indicates that 22.6 percent of residents identify as White alone; 17.5 percent of residents identify as Asian alone; 2.4 percent of residents identify as Black or African American alone; 2.7 percent of residents identify as two or more races alone; 0.4 percent of residents identify as Native Hawaiian and other Pacific Islander alone; 0.2 percent of residents identify as American Indian and Alaska Native alone; and 0.4 percent of residents do not identify with these racial categories. The 2020 Census indicates that 53.8 percent of residents identify with a Hispanic, Latino, or Spanish origin. The 2016- 2020 ACS five-year estimates also indicates that 59.7 percent of Anaheim residents over 5 years of age speak a language other than English at home.
Low-income: Between 2016 and 2020, the percentage of families and people whose income was below the poverty level was 10.5% and 13.8%, respectively. All Anaheim residents should be given every reasonable opportunity to provide input on transportation plans and programs (Data Source: 2016-2020 American Community Survey five-year estimates)
Public Agencies: Public agencies can provide valuable input to the planning process, in addition to assisting in gaining attention from traditionally under-represented populations.
Private Organizations and Businesses: Private organizations and businesses offer a number of perspectives that are valuable to the planning process. Often, transportation for employees is of critical concern to private sector employees. For that reason, representation of private business interests will be welcomed in the planning process.
OUTREACH TECHNIQUES
Engaging minority and Limited English Proficiency populations can be challenging. Below is a list of outreach techniques that the City may use to actively solicit public input i n the planning process of a project.
Newsletters:
The Anaheim Magazine and Anaheim Your Community quarterly newsletters will be available in both print and e-formats. Newsletters provide the public and local government partners with progress updates on projects and programs. These newsletters will provide a frequent channel of communication with the public and allow the public to stay informed.
Website:
A well organized and engaging website is the cornerstone of the City’s communication strategy.
The website will offer a user-friendly structure and linguistic style understandable to lay people interested in projects and the planning process. In addition, the website will be developed 12 following the guidelines of Section 508 of the Rehabilitation Act.
Social Media:
The City will utilize common social media forums (Facebook, Twitter, etc.) to disseminate project information.
Public Notices:
The City will include notations in public notices in appropriate non-English languages that will provide a contact where the individual can be informed of the process/project, and will have an opportunity to give input.
Public Meetings & Focus Groups:
The City will host public meetings and focus groups to discuss topics/projects of interest with the public. When hosting public meetings, the City will provide adequate notice to the public and follow all federally prescribed guidelines regarding public comment periods. The City will make a good faith effort to notify the public, s u c h as postin g in w o r k places.
At meetings, the City will utilize visualization aides, such as power-points and maps to assist the public in understanding the situation.
Contracted Language Interpretation Services:
The City has a service contract to provide foreign language and American Sign Language interpreting services. Language identification cards are made available at public counters and service can be provided upon request. In addition, full Spanish interpretation services are provided at all City Council meetings, through the use of headsets.
The City has a service provider to translate written documents of vital information identified by the Departments business needs and upon request. Considerations to convert text to target language are localization, internationalization, and globalization.
Outreach Techniques Frequency
Anaheim Magazine Quarterly
Your Community (Publication) Quarterly
City Webpage Monthly
Social Media (Facebook, Twitter) Monthly
Neighborhood Council Meetings Quarterly
Public Meetings Frequency varies per Project
13 PERFORMANCE METHODS
On an annual basis, the City will undertake an internal review of its public participation plan’s effectiveness of engaging the public, by examining criteria, such as:
• Records from public meetings,
• Records of responses to citizen email, and
• Input from the general public
PUBLIC PARTICIPATION PLAN (PPP)
Availability of this plan for review will be advertised in a manner reasonably expected to reach the general publ ic, as well as minority populations, low-income persons, and traditionally under-served populations. This could occ ur th rough outreach techniques mentioned earlier in t his document. N otification to stakeholders is available in En glish and Spanish, and other languages upon request.
The City of Anaheim also receives funding from the Orange County Transportation Authority (OCTA) to p rovide local transportation for seniors, operating the Senior Mobility Program.
Through the City’s Senior Mobility Program, the City provides seniors accessible door-to- door, low-cost, transportation services to older adults that are unable to drive or use public transportation services due to physical ailments. Senior citizens in need of the service are picked-up at their Anaheim residence and may r eceive transportation services to various locations including locations inside the City of Anaheim’s city limits within a 10 mile radius of their home, to the City’s Congregate Meal Program, nearest City of Anaheim Community Center or Library for the purpose of using the site or connecting with the OCTA ACCESS program, to non-emergency medical appointments, shoppi ng, p ersonal se rvices, social/recreational activities, and special events.
For project information, please contact:
ADA Coordinator City of Anaheim
P.O. Box 3222, Mail Stop 19
Anaheim, CA 92805
Office (714) 765-6803
Fax (714) 765-6899
TTY (714) 765-5125
[email protected]
14 CITY OF ANAHEIM
Limited English Proficiency (LEP) Plan
TITLE VI
I. PURPOSE
To establish guidance for the Ci ty of Anaheim to provide timely and reasonable language assistance to Limited English Proficiency (LEP) persons who come in contact with the City. This plan is established pursuant to and in accordance with Title IV of the Civil Rights Act of 1964 and its implementing regulations and Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency.”
Title VI of the Civil Rights Act of 1964 requires that “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
Executive Order 13166 was adopted to improve access to federally conducted, and federally assisted programs and activities for persons who as a result of national origin, are limited in their English proficiency. This plan reiterates the City of Anaheim's position that it will provide the language assistance necessary for meaningful participation in its programs and services to persons who, as a result of national origin, are limited in English proficiency.
II. REFERENCES
• U.S. Census Bureau, 2020 Decennial Census
• U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates. • Federal Register, Volume 68, Number 103, Civil Rights Center; Enforcement of Title VI of the Civil Rights Act of 1964; Policy Guidance to Federal Financial Assistance Recipients Regarding the Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons: Notice (May 29, 2003) • Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (August 11, 2000)
• Department of Labor (DOL) Training and Employment Guidance Letter (TEGL) 26- 02, Publication of Revised Guidance Regarding the Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons (May 29, 2003)
III. BACKGROUND
Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq. and its implementing regulations provide that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives federal financial assistance. In order to avoid discrimination against LEP persons on the grounds of national origin, we must take reasonable steps to ensure that such p ersons have meaningful access to the programs, services, and information. 15 Language barriers prohibit LEP persons from obtaining services and information relating to a variety of s ervices and programs because they may not be able to read instructions or correspondence written in E nglish and may not understand verbal information. Many times, they are not aware of regulatory requirements and l egal implications of the services they seek. When LEP persons receive legal documents, they often do not understand the contents of the correspondence and its implication to their daily lives. LEP persons may not be able to take advantage of services, which could affect their job and social opportunities. When individuals do not understand or read English, they can be hampered in seeking employment opportunities.
IV. GOALS
It is essential that City staff be informed about their diverse clientele from a linguistic, cultural and social perspective. These individuals will be culturally competent so they can encourage vulnerable LEP minority populations to access and receive appropriate services with more knowledge and confidence. The key to providing meaningful access to LEP persons is to ensure that LEP persons can communicate effectively and act appropriately based on that communication. Minimum reasonable measures would be to ensure that LEP persons are given adequate information, are able to understand that information, and are able to participate effectively in programs or activities.
Spanish is the most requested language for interpreters in the City of Anaheim. City staff will make designated publications available in languages other than English, and provide interpretation/translation services to persons who are not proficient in English.
The City will take reasonable steps to ensure that LEP persons are given adequate information, are able to und erstand that information, and are able to participate effectively in recipient programs or activities, where appropriate. Written vital documents identified by program can be translated by contracted service provider upon request.
V. FOUR FACTOR ANALYSIS
The first section in this document describes the purpose of the Limited English Proficiency Plan (LEP). The second section in this document provides the four-factor Limited English Proficiency (LEP) analysis as outlined in the Department of Transportation (DOT) used to identify LEP needs and assistance measures. The four-factor LEP analysis includes:
1. The number or proportion of LEP persons in the service area who may be served by the City.
City staff reviewed the 2016 -2020 American Community Survey (ACS) five-year estimates to determine the approximate number of LEP persons age five-years and older in the City of Anaheim. The ACS indicated that approximately 59.7% of Anaheim residents speak a language other than English at home.
16 Population by Language Spoken at Home in
Anaheim Estimate Percentage Margin of Error
Total 331,077 100.00% +/-1,256
Spanish - 42.1% 139,531 42.14% +/-3,709
Speak only English - 40.29% 133,401 40.29% +/-3,562
Vietnamese- 4.79% 15,847 4.79% +/-1,666
Tagalog (incl. Filipino) - 3.04% 10,049 3.04% +/-1,278
Other Indo-European languages - 2.68% 8,870 2.68% +/-1,310 Other Asian and Pacific Island languages - 1.64% 5,427 1.64% +/-1,131 Korean - 1.59% 5,274 1.59% +/-872
Arabic - 1.39% 4,603 1.39% +/-865
Chinese (incl. Mandarin, Cantonese) 1.24% 4,107 1.24% +/-603 Other and unspecified languages - 0.59% 1,953 0.59% +/-829 German or other West Germanic languages - 0.27% 882 0.27% +/-322 French, Haitian, or Cajun - 0.21% 680 0.21% +/-316
Russian, Polish, or other Slavic languages - 0.14% 453 0.14% +/-258 Data Source: U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates (Table C16001)
Data Source: U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates (Table C16001) Population by Language Spoken at Home
Spanish - 42.1%
Speak only English - 40.29%
Vietnamese- 4.79%
Tagalog (incl. Filipino) - 3.04%
Other Indo-European languages - 2.68%
Other Asian and Pacific Island languages - 1.64%
Korean - 1.59%
Arabic - 1.39%
Chinese (incl. Mandarin, Cantonese) 1.24%
Other and unspecified languages - 0.59%
German or other West Germanic languages - 0.27%
French, Haitian, or Cajun - 0.21%
Russian, Polish, or other Slavic languages - 0.14%
17 2. The frequency with which LEP persons come in contact with City programs, activities or services.
We have a wide variety of people from various backgrounds who participate in our programs and services representing diverse age groups, ethnicities, abilities, and languages spoken. While we do not collect average statistics across all City programs, we are prepared to serve people who speak multiple languages via a multi-pronged approach consisting of interpreters, translated written material, and a website and social media that are available in multiple languages.
3. The nature and importance of programs, activities or services provided by the City to the LEP Population.
The City recognizes that per the U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates, 59.7% of the City population spoke a language other than English at home. In addition, the most frequently requested interpretation services are in the Spanish language. The City offers a wide variety of customer service assistance through the various City Departments. The provision of resources, direct services, and programs through our public facilities, including but not limit ed to, our Co mmunity Centers, Libraries, Senior Centers, Family Resource Centers, and Youth Centers, play a significant role in allowing access to social and recreational enrichment opportunities, which improve the quality of life in Anaheim.
4. The resources available to the recipient of federal funds and overall cost to provide LEP assistance.
Outreach expenses as they relate to LEP populations are shared among several departments (Personnel Services, Parks, Recreation & C ommunity Services Agency, Police, and Community Development Agency). The City updated its website with the capability to translate information into many different languages. Most of the City’s public counters have bilingual Spanish speakers, the most common l anguage requested in the City of Anaheim. Also, available in each department is contracted service for other foreign languages at no charge. Costs for marketing materials and translation of documents for outreach are minimal and have not been quantified.
5. Summary
Based on the four-factor analysis, the City of Anaheim has identified the language needs and services required to provide meaningful access to information for the LEP residents of Anaheim. This LEP Plan will be reviewed on an annual basis and incorporate LEP information that further identify additional language needs for the top languages identified.
18 VI. PLANNING – DEVELOPING A LANGUAGE ASSISTANCE PROGRAM (LAP) A. Identification of LEP Persons
City staff will use the following methods to identify LEP persons:
• Examine records to see if requests for language assistance have been received in the past, either at meetings or from referrals to determine whether language assistance might be needed for future events or literature.
• Display language identification card which invite LEP persons to identify their language needs to our staff members. Records will be maintained in accordanc e with the Citywide Record Retention Schedule.
• Provide contact information on public notices who to contact to request reasonable accommodations prior to meeting date.
Safe Harbor Provision. DOT has adopted DOJ’s Safe Harbor Provision, which outlines circumstances that can provide a “safer harbor” for recipients regarding translation of written materials for LEP populations. The Safe Har bor Provision stipulates that, if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations. T ranslation of non-vital documents, if needed, can be provided orally. If there are fewer than 50 persons in a language group that reaches the five percent (5%) trigger, the r ecipient is not required to tran slate vital written materials but should provide written notice in the primary language of the LEP language group of the right to receive competent oral interpretation of those written materials, free of cost.
These safe harbor provisions apply to the translation of written documents only. They do not affect the requirement to provide meaningful access to the LEP individuals though competent oral interpreters where or al language services are needed and are reasonable. A recipient may determine, based on the Four Factor Analysis, that even though a language group meets the threshold specified by the Safe Harbor Provision, written translation may not be an effective means to provide language assistance measures. For example, a recipient may determine that a large number of persons in that language group have low literacy skills in their native language and therefore require oral interpretation. In such cases, a background documentation regarding the determination shall be provided to FTA in the Title VI Program.
The City of Anaheim provides translation of written materials for LEP populations that constitutes five percent (5%) as well as for those fewer than (5%) free of cost. The City of Anaheim agency is in full compliance with the Title VI Safe Harbor Provision.
Additionally, requests for translation of written materials through a contracted service require advanced notice. When an LEP Individual contacts the City of Anaheim Transportation Program Of fice for services and needs translation, the City of Anaheim Internal Bilingual Registry is utilized to translate information first.
19 B. Language Assistance Measures
Staff will continue to accomplish several language assistance measures to assist LEP persons, including the following:
• Translate an inventory of existing written materials in a variety of languages based on demographics, including Spanish.
• Regularly review and update these materials.
• Assure LEP persons have access to staff that are trained and competent in the skill of interpreting/translation.
• Contract with an outside interpreter service for trained and competent interpreters and American
• Sign Language (ASL), as needed.
• Arrange for the services of voluntary community interpreters who are trained and competent in the skill of interpreting.
• Contract for telephone language interpreter service.
• Establish a linkage between minority community-based organizations for assistance in cultural understanding and interpretation services.
• Post language identification cards and maintain signs in waiting rooms, reception areas and other initial points of entry in languages other than English. In order to be effective, these signs should inform applicants and beneficiaries of their right to free language assistance services and invite them to identify themselves as persons needing such services.
• Translate application forms and instructional, informational, and o ther written materials into appropriate non-English languages by competent translators. • For LEP persons where written documents do not exist in their language, assistance should be provided from an interpreter/translator to explain the contents of documents.
• Efforts for assistance to low -frequency, unusual or unexpected languages m ay include, but are not limited to, using a telephone language line, and locating and temporarily employing a qualified interpreter who can communicate in the appropriate language.
• Notices and information that are generally available to the public will be made available to identified LEP populations.
• Establish uniform procedures for timely and effective telephone communication between staff and LEP persons. This will include instructions for English- only- speaking employees to obtain assistance from interpreters or bilingual staff when receiving calls from or initiating calls to LEP persons. • Statements about the services available and the right to free language assistance services, in appropriate non- English languages, will be included in brochures, booklets, outreach and recruitment information and other materials that are routinely disseminated to the public.
• Ensure that translated materials provide referrals to telephone numbers or websites that are linguistically accessible.
20 C. Tra ining
Training f or front-line st aff members, who are of ten the first points of co ntact with LEP individuals is provided by City Personnel. Staf f training includes:
• Identifying and tracking language preference information of LEP persons; • Delivering services effectively to LEP persons;
• Assuring staff sensitivity to the literacy level of LEP persons; • Describing LEP services offered to the public;
• Procuring interpreter services;
• Identifying and documenting language needs of LEP persons; • Processing a Title VI/LEP complaint;
• Familiarity with Disability Awareness, Ethics, Civil Rights and Conflict Management issues.
This LEP plan will be available electronically to all staff and included in t he City’s new employee orientation.
D. P
roviding Notice to LEP Persons
N
otice of language assistance services will be accomplished as follows:
• Signs “Title VI is the Law” to be posted in the entry areas. • At service counters Language Identification cards regarding the availability of interpreting services free of charge.
• Website, documents, community meeting notices, and brochures will be offered or printed in alternative languages upon request free of charge. • Staff will inform LEP persons that language assistance is available and is free of charge.
• The Disability & Civil Rights Program web page has a page translation feature and contains the City’s Title VI Plan.
VII. MONITORING AND UPDATING THE LEP
In July of each year, the City’s ADA Task Force will review the effectiveness of the LEP Plan. The evaluation will include identification of any problem areas and development of required corrective action strategies. Eleme nts of the evaluation may include:
• Identi fi cation of the number of LEP persons requesting interpreters/translators; • Review of up-to-date community and demographic information; • Determination of whether interpretation/translation services have been effective; • Assessment of current language needs to determine if additional services or translated materials should be provided;
• Assessment whether staff members adequately understand LEP guidelines, service provider procedures, and how to carry them out;
• Gathering feedback from LEP communities at community outreach program events and meetings;
• Departments to self-assess number of licenses to renew each spring for contracted language interpretation service.
21 VIII. DEFINITIONS
Limited-English-Proficient Persons: Individuals with a pr imary or home l anguage other than English who must, due to limited fluency in English, communicate in that primary or home language if the individuals are to have an equal oppor tunity to participate effectively in or benefit from any aid, service or benefit provided by Anaheim Workforce Investment Board.
Linguistically Isolated: This term is defined in the Census as the p ercentage of the persons in households in which no one over the age of 14 speaks English well, and is used as a direct measure of those persons with a severe language barrier, as distinct from those of foreign origin who speak English well.
Low Frequency and Unusual or Unexpected Languages: An individual with limited English skills who d oes not speak a language spoken by a “significant nu mber or proportion of the population.”
Qualified Interpreter: Qualified interpreter means an interpreter who is able to interpret effectively, accurately, and impartially, either for individuals with disabilities or for individuals with limited English skills. The int erpreter should be able to interpret both receptively and expressively, using any necessary specialized vocabulary.
Non-English Language Relay Service: A telecommunications relay service that allows persons with hearing or speech disabilities who us e languages other than English to communicate with voice telephone users in a shared language other than English, through a communications assistant who is fluent in that language.
The City’s LEP Plan and Title VI Complaint Procedure are available on the City of Anaheim's website @ http://www.anaheim.net/1740/Disability-Civil-Rights-Program. Any person m ay request a copy of the LEP Plan via telephone, fax, mail, or in person and shall be provided a copy of the Plan at no cost.
Questions or comments about the LEP Plan may be submitted to:
ADA Coordinator
City of Anaheim
P.O. Box 3222, Mail Stop 19
Anaheim, CA 92803
Office (714) 765-6803 Fax (714) 765-6899 TTY (714) 765-5125 [email protected]
22 TITLE VI
CITY OF ANAHEIM BOARDS AND COMMISSIONS
A
ccording to the U.S. Census Bureau, 2020 Decennial Census, the City of Anaheim’s racial breakdown by Hispanic or Latino origin is as follows:
Race by Hispanic or Latino Origin Estimate Percent
Total Population 346,824 100.00%
Hispanic or Latino (of any race) 186,651 53.82%
Not Hispanic or Latino 160,173 46.18%
Population of one race 150,762 43.47%
White alone 78,237 22.56%
Asian alone 60,632 17.48%
Black or African American alone 8,465 2.44%
American Indian and Alaska Native alone 646 0.19%
Native Hawaiian and Other Pacific Islander alone 1,297 0.37% Some Other Race alone 1,485 0.43%
Population of two or more races 9,411 2.71%
Data Source: U.S. Census Bureau, 2020 Decennial Census (Table P2) A
ccording to the U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates, the City’s breakdown of ethnicity by specific Hispanic or Latino origin is as follows:
Hispanic or Latino Origin by Specific Origin Estimate Percent of Total Population
Percent of Hispanic
or Latino Population
Total Population 353,085 100.00% -
Not Hispanic or Latino 164,906 46.70% -
Hispanic or Latino: 188,179 53.30% -
Mexican 166,581 47.18% 88.52%
Central American: 11,219 3.18% 5.96%
South American: 4,129 1.17% 2.19%
Other Hispanic or Latino: 3,866 1.09% 2.05%
Puerto Rican 1,496 0.42% 0.79%
Cuban 789 0.22% 0.42%
Dominican (Dominican Republic) 99 0.03% 0.05%
Data Source: U.S. Census Bureau, 2016-2020 American Community Survey five-year estimates (Table B03001)
HISPANIC OR LATINO AND RAC
23 Through its website, the City encourages residents to become involved in their community by participating on Boards, Commissions and Committees. The City accepts applications for Boards, Commissions and Committees, on an ongoing basis and keeps them active for a two-year period.
The Maddy Act requires that the City of Anaheim post one time per y ear by D ecember 31st, a ll upcoming v acancies (Lo cal Appointment List) . This Notice includes curre nt members of City Boar ds a nd C ommissions, the title of Bo ards a nd Com missions with vacancies, term expiration dates, and the process to apply for Boards and Commissions.
Additionally, when a v acancy occurs, notices are posted in the following locations: The kiosk at City Ha ll, Central Library, our local Channel 3, City Facebook page, and the Anaheim Bulletin. A Notice is posted on the City’s website as well. The applications of individuals who have applied in the p ast tw o years ar e reviewed and noti fication is ma de to interested individuals according to the District in which they reside.
TITLE VI EQUITY ANALYSIS
The City of Anaheim Transportation Program does not have a transit-related facility, therefore, a Title VI Equity Analysis is not required.
24 APPENDIX 1
C
iudad de Anaheim-Programa de Discapacidad y Derechos Civiles Formulario de Quejas de No Discriminación de los Títulos II y VI de la ADA Instrucciones: Por favor llene este formulario completamente en tinta negra o a máquina. Firme, envíe por correo al Enlace del Departamento o entréguelo en la Oficina del Secretario en el Ayuntamiento, 200 S. Anaheim Blvd., 2º Piso, Anaheim, CA 92805. Visite el enlace para ver la Lista de Enlaces del Departamento. Este formulario es opcional para visitantes, residentes y público. Este formulario no es para cuestiones relacionadas con el empleo o los empleados.
Nombre de la persona que presenta la queja:
Dirección:
Dirección de correo electrónico:
Teléfono: Trabajo: Celular:
Si un representante legalmente autorizado está presentando la queja en su nombre, su nombre, dirección y número de teléfono también deben incluirse:
Nombre:
Dirección:
Dirección de correo electrónico:
Teléfono: Trabajo: Celular:
Por favor, marque por qué cree que ocurrió la discriminación:
Raza o color Edad Origen nacional
Sexo Discapacidad Otro
Fecha del incidente: Hora del incidente:
Lugar o dirección del incidente:
Describa su queja:
¿Qué tipo de acción correctiva le gustaría que se tomara? 25 Si el (los) incidente(s) involucraron a un empleado(s) de la Ciudad de Anaheim, incluya su(s) nombre(s):
Los nombres y la información de contacto de los testigos:
Si su queja se presenta en nombre de otra persona o un grupo de personas, todos los reclamantes deben describirse o identificarse por su nombre, si es posible.
Reclamante: Fecha:
Representante legalmente autorizado: Fecha:
Haga una copia para su registro.
Revisado el 10.8.19
26 APPENDIX 2