October 20, 2022
Elaine Thienprasiddhi, Senior Planner
City of Anaheim
Planning and Building Department
200 South Anaheim Boulevard
Anaheim, CA 92805
Re: The Disneyland Resort® – Development Agreement Annual Review 2022
Dear Ms. Thienprasiddhi:
Pursuant to Section 4 of the Development Agre ement No. 96-01 (“Development Agreement”) by and between the City of Anaheim and Walt Disney World Co., predecessor by merger to Walt Disney Parks and Resorts U.S., Inc., we present the Annual Review Report for the twenty-sixth year of the Development Agreement’s term for your review. In addition, the 2022 Annual Square Footage Update Report for the year November 1, 2021 through October 31, 2022 will be su bmitted shortly after, pending permits verification.
If you have any questions or comments, please contact me at (714) 928-1586 or [email protected].
Sincerely,
Pearl Suphakarn, Master Planner
Walt Disney Imagineering
cc: Deanna Detchemendy, TWDC , Corporate Legal – Real Estate
ANNUAL REVIEW REPORT
THE DISNEYLAND RESORT
DEVELOPMENT AGREEMENT NO. 96-01
October 22, 2022
Development Agreement No. 96 -01 (the “Development Agreement”) was made and entered into as of October 22, 1996, by and between the City of Anaheim and the Walt Disney World Co., a Florida corporation now known as Walt Disney Parks and Resorts U.S., Inc. (“Disney”). On November 25, 1996, the Development Agreement was recorded with the Recorder of Orange County, California.
This Annual Review Report is submitted as required by Section 4 of the Development Agreement and Section
6.2 of the City of Anaheim’s Procedures Resolution (Resolution No. 82R -565). Annual Review Reports were previously submitted and reviewed by the City Council for the first through the twenty -fifth years of the Development Agreement’s term (through October 22, 2021).
This Annual Review Report documents Disney’s good faith compliance with the provisions of the Development Agreement during the twenty-sixth year of its term (October 2 2, 2021 through October 21, 2022). The following table identifies all obligations of Disney and summarizes the status of these obligations (as defined by Section 3.1, Agreement and Assurances of the Part of Disney) as of October 21, 2022, and includes compliance information through the 26
th anniversary date of the Development Agreement. The summaries of obligations are provided herein for informational purposes only and are not intended to modify any terms, rights or obligations of the Development Agreement, which itself fully describes all such matters.
Section Obligation Status
3.1.1 OPENING DAY – Disney to
complete construction of
the Opening Day Project (as
identified on Development
Agreement Exhibit F) on or
before Opening Day (June
30, 2001).
COMPLIANCE ACHIEVED. Opening Day occurred on February 8, 2001. All Opening Day Project components were provided at that time, including:
1) Second gated theme park
2) 750 new hotel rooms (in Disney’s Grand Californian Hotel) 3) At least 200,000 square feet of retail, dining, and
entertainment uses (Downtown Disney contained 196,497
square feet of retail, dining and entertainment at Opening Day, and an additional 98,434 square feet of retail, dining and entertainment uses associated with the Grand Californian Hotel were provided at Opening Day. As of October 21, 2022, Downtown Disney contains 171,690 square feet of retail, dining and entertainment uses, and an additional 142,467 square feet of retail, dining and entertainment uses are associated with the Grand Californian Hotel, for a total of 314,157 square feet of retail, dining and entertainment uses.
At least 248,235 square feet of these uses are currently open for business. None of these numbers includes food trucks or other temporary uses currently at Downtown Disney.
4) Pedestrian plaza between Harbor Blvd and Disneyland Drive 5) At least 5,800 net new parking spaces (9,996 parking spaces were provided at Opening Day in the Mickey and Friends
Parking Structure (“West Parking Structure”), which complex was enlarged in June 2019 with the opening of the
THE DISNEYLAND RESORT
DEVELOPMENT AGREEMENT ANNUAL REVIEW, CONTINUED
October 22, 2022
Section Obligation Status
approximately 6,500-space Pixar Pals Parking Structure; additionally, parking spaces have been provided within The Disneyland Resort for individual project elements including the Grand Californian Hotel and Downtown Disney, as
contemplated in the Disneyland Resort Specific Plan (excess and temporary parking has also been provided).
6) Mitigation measures and conditions of approval applicable to the Opening Day Project (individual mitigation monitoring plans were completed and approved for each Opening Day
Project component.)
3.1.2 PHASING OF REMAINING
DEVELOPMENT – Disney to
use its best efforts in
accordance with its own
business judgment and
taking into consideration
market conditions and other
economic factors influencing
its business decisions, to
develop the remaining
portions of the Project in
accordance with the
Development Agreement
and the Applicable Rules.
COMPLIANCE ONGOING. Since Opening Day, Disney has used its best efforts in accordance with its own business judgment and taking into consideration market conditions and other economic factors influencing its business decisions, to develop remaining portions of the Project. From October 22, 2021 through October 21, 2022, construction has been completed for the following new projects/additions:
Disneyland
Star Wars: Galaxy’s Edge:
1. Service Platform Addition
Hotel Retail
Grand Californian Hotel:
2. Lovepop
3. Pele Soccer
3.1.3 RIGHT(S)-OF-WAY
ACQUISITION AND
DEDICATION – Disney to
make irrevocable offers to
dedicate any Right(s)-of-
Way owned by Disney as of
the Effective Date required
to implement any Mitigation
Measures and Conditions of
Approval.
COMPLIANCE ACHIEVED. Disney has made irrevocable offers of dedication for the following rights-of-way owned by Disney as of the effective date of the Development Agreement: Harbor Boulevard; Disneyland Drive/West Street; Ball Road; Walnut Street; Katella Avenue; Clementine Street; and Magic Way.
3.1.4 EMPLOYMENT – Disney to
create and implement a jobs
program designed to
communicate notice of job
COMPLIANCE ONGOING. Disney submitted the jobs program to the City on July 31, 2000, began implementing it on Opening Day (as documented in the Resort Operations Annual Review report dated December 6, 2001), and has continued to implement it
THE DISNEYLAND RESORT
DEVELOPMENT AGREEMENT ANNUAL REVIEW, CONTINUED
October 22, 2022
Section Obligation Status
opportunities to Anaheim
residents and to recruit
Anaheim residents. Disney
to submit jobs program for
the Opening Day Project to
the City before commencing
Opening Day Project
operations, in good faith
take into consideration City
comments on the jobs
program and make such
revisions to the program as
are reasonably appropriate
in Disney’s discretion.
since that time (as documented in the Resort Operations Annual Review reports dated February 4, 2003, December 5, 2003, January 27, 2005, December 7, 2005, December 4, 2006,
December 17, 2007, January 8, 2009, January 11, 2010, December 19, 2011, January 25, 2013, January 13, 2014, April 7, 2015, October 21, 2015, December 14, 2016, October 22, 2017, October 22, 2018, October 22, 2019, October 22, 2020, and October 22, 2021) with appropriate modifications over time to reflect the changing nature of the jobs marketing arena, including the increased role of social media and regional jobs fair events.
Appendix A, attached to this report highlights key elements of the current jobs program during the year under review (i.e., ending October 21, 2022).
3.1.5 PROJECT QUALITY – The
Project shall be comparable
in quality to other
destination resort projects
developed, owned and/or
licensed by Disney as of the
Effective Date. The Hotel
Rooms constructed as part
of the Opening Day Project
[i.e., the original 750-Hotel
Room hotel built as part of
the Opening Day Project]
and the Supplemental
Future Hotel Rooms [i.e.,
the first 250 Hotel Rooms
built in excess of the 750-
Hotel Room hotel built as
part of the Opening Day
Project, if any, constructed
within five (5) years of
Opening Day] shall be equal
to the general quality of the
Wilderness Lodge located in
The Walt Disney Resort in
Florida.
COMPLIANCE ACHIEVED. The Disneyland Resort Project has been developed to a quality level at least comparable to that of Disney’s other destination resort projects as they existed on the Effective Date, with high-quality theme parks, attractions, and shopping, dining and entertainment experiences all consistent with the high standards expected of Disney theme parks and resorts world-wide. Disney satisfied its obligation to build a 750- room hotel as part of the Opening Day Project by constructing Disney’s Grand Californian Hotel, for which the City issued the first building permit in April 1999 and a Certificate of Occupancy in September 2001. Disney constructed Supplemental Future Hotel Rooms by building the 274-key expansion of Disney’s Grand Californian Hotel, a certificate of occupancy for which the City issued on December 7, 2009. Disney’s Wilderness Lodge in Florida is an AAA Four-Diamond Award-winning resort hotel with an atmosphere of the Pacific Northwest, guests of which enjoy access to restaurants, a spa and fitness center, themed pools, and other general and Disney-oriented amenities required for AAA Four-Diamond Award status. Disney’s Grand Californian Hotel similarly has enjoyed AAA Four-Diamond Award status since its opening, and is in all respects and amenities at least comparable in quality to Disney’s Wilderness Lodge in Florida.
3.1.6 NEIGHBORHOOD
IMPROVEMENTS/HOUSING
– As provided in, and in
connection with the
COMPLIANCE ACHIEVED. This obligation was satisfied as a result of: (1) the approval by the City Council, on October 8, 1997, of the Infrastructure and Parking Finance Agreement by and among the City of Anaheim, the Anaheim Public Financing Authority,
THE DISNEYLAND RESORT
DEVELOPMENT AGREEMENT ANNUAL REVIEW, CONTINUED
October 22, 2022
Section Obligation Status
issuance of municipal
securities pursuant to the
Finance Agreement, the City
will receive $5,000,000 to be
used by the City for
neighborhood
improvements/housing in
the immediate vicinity of
the Anaheim Resort as the
City, in its sole discretion,
determines appropriate.
Payment of such amount,
pursuant to the Finance
Agreement, shall be deemed
satisfaction of Condition of
Approval No. 61.
Walt Disney World Co. and The Walt Disney Company for The Disneyland Resort, the Anaheim Resort and the Convention Center Expansion (see Finance Agreement Exhibit B–City
Managed Public Improvements, Item #M-81); and (2) the
subsequent issuance of the bonds on February 13, 1997, from which $5,000,000 was allocated directly to the City for implementation of these improvements.
3.1.7 LANDSCAPE AND LIGHTING
DISTRICT – Disney to
cooperate in the formation
of a Landscaping and
Lighting District, pursuant to
certain conditions contained
in the Development
Agreement.
COMPLIANCE ACHIEVED. Disney cooperated in the
establishment of the Anaheim Resort Maintenance District, which was created on June 22, 1999. The Anaheim Resort Maintenance District began maintaining all landscape in the rights-of-way and resort setback areas within The Disneyland Resort on July 16, 2001.
Development Agreement Annual Report
Anaheim Jobs Program
October 2022
Overview of the
Anaheim Jobs Program
T
he Disneyland Resort (DLR) supports the Anaheim community by investing in local hiring, workforce development, and nonprofit support. DLR now employs more than 34,000 Cast Members, over 5,000 of whom live in Anaheim. Our education and training investments reach not only current and prospective Cast Members, but also community members through partnerships with school districts and organizations that serve Anaheim residents. In 2022, our roots in the Anaheim community expanded with the return of in-person job fairs, mentoring relationships, and over $1.5 million in workforce development grants to local organizations.
These leaders are ready to inspire new Cast at the beginning of their Disney journey! During orientation, the facilitators for “Traditions” and “Step Into the Magic” make an important first impression with Cast Members as they explain why every role is important at the Disneyland Resort, and how each individual has the power to create happiness for others.
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Job Marketing Targeting Anaheim Residents
The Disneyland Resort reignited its external hiring efforts May 2021. In August 2021, we began promoting Disney Jobs to a larger audience focusing on Anaheim, using print, social, and digital media, such as the Orange County Register, Facebook, Instagram, Twitter, and LinkedIn. In April 2022, we launched a new Community Sourcing Recruitment Team committed to in-person engagements such as local community job fairs, high school and
college career fairs, and building
partnerships with workforce agencies.
We will continue to engage the community
with job opportunities now that our hiring
efforts are back in full swing.
Job Fairs
Once the parks reopened and Cast had an
opportunity to return, the team started
sharing communication of events held
throughout various communities and at the
Disneyland Resort. In April 2022, the
Recruitment Team had the opportunity to
return to attending Southern California job
fairs in person. The following list includes
efforts in the Anaheim area completed
between October 2021 and September
2022:
Community Events
Date Event City
4/7/22 Western High School Career Fair Anaheim
5/1/22 Health & Wellness Fair Anaheim
5/12/22 North Orange County Job Fair Santa Ana
5/13/22 Working Wardrobes Job & Resource Fair Santa Ana 5/18/22 Fullerton Joint Union High School District Job Fair Fullerton 6/16/22 Anaheim Farmers Market Anaheim
6/18/22 Long Beach Juneteenth Celebration Long Beach
6/25/22 OC Pride Parade & Festival Santa Ana
7/22/22 Boys & Girls Club Career Expo Anaheim
7/28/22 California Career Institute Job Fair Anaheim
8/2/22 Community Night Out Police Networking Event Garden Grove 8/4/22 Anaheim Farmers Market Anaheim
8/20/22 Anaheim Marketplace Health Fair Anaheim
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Virtual Community Events
On Site Job Fairs
9/21/22 UEI College Event Garden Grove
9/22/22 Part time & Seasonal Job Fair at Fullerton College Fullerton 9/24/22 St. Juliana Fall Festival Fullerton
9/27/22 Resume Workshop at Fullerton College Fullerton
9/28/22 Disney Day at Anaheim Workforce Anaheim
9/29/22 Acing the Interview Workshop at Fullerton College Fullerton 10/1/22 Annual Cypress Community Festival Cypress
Date Event
4/13/22 General Open Roles
5/4/22 General Open Roles
5/6/22 Town Hall
5/26/22 General Open Roles
6/1/22 Lifeguard, General
6/16/22 Resume Writing Workshop
9/26/22 General Open Roles
9/30/22 General Open Roles
Date Event
11/9/21 Culinary, Custodial and Tenaya Stone Spa Job Fair 11/10/21 Culinary, Custodial and Tenaya Stone Spa Job Fair 12/14/21 Tenaya Stone Spa, Hotel Dishwasher/Steward, Hotel Food/Beverage Front of House, and Hotel Culinary Job Fair
12/15/21 Tenaya Stone Spa, Park Custodial, Park Busser, Park Foods, Retail, and Park Culinary Job Fair 1/11/22 Hotel Food & Beverage Front of House, Hotel Culinary, Hotel Dishwasher/Steward, and Tenaya Stone Spa
1/12/22 Tenaya Stone Spa, Park Custodial, Park Busser, Park Foods, and Retail Job Fair 2/12/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 2/16/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 2/25/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 3/5/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 3/12/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 3/22/22 Disneyland Resort Parks & Hotels and Parks & Hotels Culinary Job Fair 3 Development Agreement Annual Report
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Community Outreach
As part of the community workforce development initiative, Disneyland Resort Corporate Social Responsibility, in collaboration with Disney VoluntEARS and Casting Services, provided mentoring experiences, career skills workshops, career panels, a speakers bureau and mock interviews for more than 1,100 students and Anaheim residents in fiscal year 2022.
4/1/22 Parks & Hotel Culinary, Lifeguard, Cosmetology, and Tenaya Stone Spa Job Fair 4/9/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 5/5/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 5/6/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 6/15/22 Tenaya Stone Spa Job Fair
6/23/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 7/13/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 7/20/22 Resort Hotels Job Fair
7/29/22 Disneyland Resort Parks & Hotels, Lifeguard, and Parks & Hotels Culinary Job Fair 8/3/22 Facilities Operational Services, Cosmetology & Tenaya Stone Spa Job Fair 8/11/22 Disneyland Resort Parks & Hotels, and Parks & Hotels Culinary Job Fair 8/12/22 Disneyland Resort Parks & Hotels, and Parks & Hotels Culinary Job Fair 8/17/22 Hotels and Culinary Job Fair
8/24/22 Security and Entertainment Costuming Job Fair
8/30/22 Disneyland Resort Parks & Hotels, and Parks & Hotels Culinary Job Fair 8/31/22 Disneyland Resort Parks & Hotels, and Parks & Hotels Culinary Job Fair 9/7/22 Disneyland Resort Parks & Hotels, and Parks & Hotels Culinary Job Fair 9/14/22 Entertainment Host Job Fair
9/21/22 Disneyland Resort Hotels Job Fair
9/28/22 Facilities Operational Services and Tenaya Stone Spa Job Fair Mentoring Mentoring (cont.) Career Skills
Workshops Career Panels Speakers Bureau
Oct 12, 2021 Apr 14, 2022 Nov 18, 2021 Oct 29, 2021 Nov 3, 2021 Nov 9, 2021 May 10, 2022 Dec 1, 2021 Nov 30, 2021 Mar 2, 2022 Dec 14, 2021 May 12, 2022 Dec 16, 2021 Jan 29, 2022 Apr 21, 2022 Jan 11, 2022 Jun 9, 2022 Jan 5, 2022 Mar 17, 2022
Feb 8, 2022 Jun 14, 2022 Jan 20, 2022 Mock Interviews
Feb 22, 2022 Feb 2, 2022 Nov 19, 2021
Mar 8, 2022 Feb 17, 2022 Dec 6, 2021
Mar 10, 2022 May 19, 2022 Apr 6, 2022
Apr 12, 2022 Jun 16, 2022
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Education & Training
Disney Aspire
Disney Aspire is the nation’s most comprehensive education program for hourly employees, offering a variety of educational resources including vocational and trade programs, English language learning, high school completion and Bachelor and Master’s Degrees. Since Disney Aspire launched, the program has contributed to The Walt Disney Company’s strong pipeline of internal talent. More than 13,000 employees are currently enrolled, over half of whom identify as students of color. Of those currently enrolled, 97 percent are within Disney Parks Experiences and Products with 26 percent of that population in Anaheim at the Disneyland Resort.
Disney Aspire removes barriers to education by:
Covering 100% of tuition upfront, as well as reimbursements for required books and fees Offering an enhanced program and degree catalog that aligns with the predicted future of work trends
Providing individual student success coaching from start to finish through Guild Enabling students to prepare for career mobility through the Disney Aspire Alumni Association and other extensive post-graduate support
Disney Aspire has welcomed two new additions to
its growing network of educational providers:
California State University, Fullerton and Fullerton
College. As a result of these new additions, it’s
anticipated that employees will also be able to
attend select courses in person as well as online.
Combined, California State University, Fullerton and
Fullerton College will bring almost 70 new degree
and program offerings to Disney Aspire.
California State University, Fullerton is the largest
campus within the California State University system
and is a catalyst for social mobility as the number-one university in California in graduating women and students of color. Fullerton College is one of the oldest community colleges in the state of California, 5 Development Agreement Annual Report
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and one of the most successful in the nation. It is also the top feeder school of transfer students into California State University, Fullerton.
This announcement follows the introduction of Disney Aspire’s first in-network HBCU, North Carolina Agricultural and Technical State University, and first culinary-dedicated institution, Johnson & Wales University, earlier this year.
Child Care
The Disneyland Child Care Program is designed to provide a variety of choices, convenience and availability to help meet the childcare needs of working parents. Eligible Anaheim-based full-time and part-time Disneyland Resort Cast Members can choose a childcare center from more than 70 select locations in the Learning Care Group family of brands. This substantial investment in the well-being of our Cast is part of our commitment to the communities we call home.
Cast Members may apply to receive financial
assistance and will only be responsible for their
portion of costs, no reimbursements necessary.
Eligibility for the financial assistance program is
determined annually by several factors including
household size and gross annual household income.
In 2022, we expanded eligibility thresholds that help
make it easier for Cast Members to qualify for
additional assistance to pay for child care, and
continue to expand offerings on the weekends and
during extended evening hours.
Workforce Development
The Disneyland Resort community workforce development initiative provides students and adults from Anaheim with needed skills and development opportunities that help prepare them to secure quality jobs in Anaheim and Orange County and set them on a long-term career path. 6 Development Agreement Annual Report
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2022 Highlights
In FY22, more than $1.5 million was donated to
fund workforce development grants for 19
Anaheim and Orange County organizations,
bringing our total to more than $5.5 million
granted in the last five years.
Disney VoluntEARS conducted more than thirty
virtual workshops for more than 1,100 Anaheim
students and residents.
Populations served by the Disneyland Resort community workforce development initiative include junior high and high school students from Anaheim, residents with barriers to employment, veterans and their families, as well as youth and adults facing housing and employment insecurity.
The community workforce development initiative focuses on the following components:
Mentorship
The Disneyland Resort, in collaboration with Big
Brothers Big Sisters of Orange County and the Inland
Empire, began year one of a new cohort of 15
matches of “Bigs” and “Littles” from Katella High
School for a three-year Workplace Mentoring program.
In addition to beginning programming for this new
cohort, the Disneyland Resort piloted a Postsecondary
Workplace Mentoring program to serve 15 Cypress
College students, which began in Spring 2022.
In the summer of 2022, Disneyland Resort hosted ten
students from the Anaheim Union High School District
AIME Program (Anaheim’s Innovative Mentoring
Experience). During this six-week hybrid program,
each student was paired with a salaried leader from
various departments to learn professional skills and discover how the resort operates. The students experienced 38 meet-and-greets with different leaders, seven career skills workshops, and worked as a cohort on a “mock” project, which was presented to Disneyland Resort leadership on their final day.
Upon conclusion of the program, students received a scholarship from AUHSD, funded in part by a prior donation from the Disneyland Resort.
Also in 2022, for the first time Disneyland Resort hosted five high school girls from Anaheim as part of the Girls Inc. summer mentoring program, “Girls Meet the Workforce.”
During this four-week hybrid program, the girls were paired with a salaried leader from different departments to learn what it takes to work in a professional work environment.
They completed various assignments from Girls Inc. with the assistance of their mentor, including interviews, a roundtable lunch, a workplace scavenger hunt, and a
project that they delivered to leadership on their final day.
Each girl received a scholarship from Girls Inc. upon
successful completion of the program, which was funded
in part by a donation from the Disneyland Resort.
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Career Skills Development
For the fifth year, the Disneyland Resort provided the following offerings to nonprofit organizations participating in our workforce development initiative through more than 35 virtual sessions:
Our Speakers Bureau (both individual speakers and
career panels), which provided VoluntEAR speakers from
the Disneyland Resort sharing career journey stories,
encouraging participants to reach their goals while
offering exposure to various career paths within Disney.
Professional workshops covering topics such as Resume
Writing, Interviewing Skills, Business Etiquette,
Engineering, and Financial Fitness.
Mock interviews to give high school students and adult
job seekers the opportunity to practice their interviewing skills with hiring managers and other leaders from the
Disneyland Resort.
Virtual and in-person content from our Disney
Imagination Campus programs, which exposed
participants to leadership and personal branding
insights.
Community Support
Funding and Disney VoluntEARS support were provided to
non-profit organizations and school districts focused on workforce development that serve students and residents from Anaheim, including:
100 Black Men of Orange County
Anaheim Family YMCA
Big Brothers Big Sisters of Orange County and the
Inland Empire
Boys and Girls Clubs of Greater Anaheim-Cypress
Community Action Partnership of Orange County
Chrysalis
Girl Scouts of Orange County
Girls Inc. of Orange County
Goodwill Tierney Center for Veteran Services
My Day Counts
OCAPICA
Orange County United Way
The LGBTQ Center of Orange County
8