6. S4 Global Solutions LLC dba Hospitality Services Group Agreement

A G R E E M E N T

THIS AGREEMENT, dated for purposes of identification only thi s ____ day of _________________, 2023 is made and entered into by and between the CITY OF ANAHEIM, a municipal corporation,
hereinafter referred to as “ANAHEIM,”

A
N
D

S4 GLOBAL SOULTIONS LLC DBA HOSPITALITY
SERVICES GROUP, a California limited liability company, hereinafter referred to as “CONTRACTOR.”

W I T N E S S E T H:

WHEREAS, ANAHEIM’s Department of Convention, Sports & Entertainment occasionally has a need to utilize temporary personnel services; and WHEREAS, CONTRACTOR desires to provide such services as needed from time to time;

NOW, THEREFORE, FOR AND IN CONSIDERATION OF THE MUTUAL

PROMISES, COVENANTS AND CONDITIONS HEREIN CONTAINED, THE PARTIES HERETO AGREE AS FOLLOWS:

1. LEGAL CAPACITY OF CONTRACTOR
CONTRACTOR and the signators for CONTRACTOR represent that CONTRACTOR is formed pursuant to the laws of the State of California and is qualified to do business in the State of California.

2. SCOPE OF SERVICES
CONTRACTOR shall perform temporary employment services as needed from time to time to ANAHEIM’s Department of Convention, Sports & Entertainment, as follows:

A. Provide qualified, experienced personnel pu rsuant to those qualifications and those Services specifically outlined in the Request for Proposal s (“RFP”) issued by the City 2 of Anaheim and attached hereto and incorporated herein by reference as Exhibit “ A” (hereinafter referred to as the “Services”).

B. Fill all requests f or personnel as further delineated in the RFP attached hereto as Exhibit “A.”
C. Provide payroll service and make all deductions required by law for personnel providing services to ANAHEIM.

D. Monitor the time worked by each employee to ensure that no employee works for ANAHEIM in excess of six months in a calendar or fiscal year, unless prior wri tten approval is obtained.

E. Comply with ANAHEIM’s background check policy and provide documentation of successful background check completion for each employee.

F. Comply with all law s, including AB 1028, and CalPERS rules regarding CalPERS Retired Annuitants, whether formerly employed by the City or other public agency employers subscribing to CalPERS, and ensure that no employee provided under this agree ment would need to be reinstated to CalPERS employment or considered to be in violation of the retirement law or otherwise in unlawful employment as a result of their work at ANAHEIM under this Agreement. A true and correct copy of the CalPERS publicati on "A Guide to CalPERS Employment After Retirement" is attached hereto for CONTRACTOR's reference as Exhibit “A.”

1. In ensuring such compliance with CalPERS rules and the retirement law, CONTRACTOR agrees to ensure that each Retired Annuitant that it provides to work at ANAHEIM under this contract has first met the following requirements:
a) The bona fide separation requirement if applicable; and b) The 180 -day waiting period requirement or an allowable exception.

2. In addition, CONTRACTOR further agrees that it will only provide Retired Annuitants to perform work under this Agreement if they meet the following conditions:
3 a) Any Retired Annuitant on a Disability Retirement cannot be assigned to a similar position from which they retired, or to perform duties or activities from which they were restricted from performing at the time of their disability retirement; b) Any Retired Annuitant provided under this Agreement must have specialized skills and be needed to perform work of limited duration or his/her employment must be needed during an emergency to prevent stoppage of public business; c) The hours worked by each Retired Annuitant do not exceed 960 hours in a fiscal year (July 1 through June 30) for employment with all CalPERS employers combined;
d) The pay rate paid to each Retired Annuitant is not less than the minimum nor exceeds the maximum paid to other employees by ANAHEIM performing comparable duties, divided by 173.333 to equal an hourly rate; e) The Retired Annuitant cannot receive any benefit, incentive, compensation in lieu of benefits, or other form of compensation in addition to the hourly pay rate; and
f) The Retired Annuitant cannot be provided to work at ANAHEIM under this contract if s/he received unemployment insurance payments for prior work for any CalPERS employer within 12 months prior to the appointment date.

CONTRACTOR shall be solely responsible for determining which of its employees are CalPERS Retired Annuitants and for ensuring compliance with the retirement law and all CalPERS rules and regulations for each of its Retired Annuitants. CONTRACTOR agrees to defend and indemnify ANAHEIM for any fees, fines, penalties, contributions, or other monetary damages claimed, asserted, or alleged against them, as a result of CONTRACTORs provision of a Retired Annuitant to perform work at ANAHEIM under this Agreement.

3. CONTRACTOR'S FEES AND PAYMENT THEREFOR
ANAHEIM will compensate CONTRACTOR for the services to be performed pursuant to this Agreement by the following sums of money:

A. The compensation rates for the first contract year or portion thereof following the effective date hereof shall be as stated on Exhibi t “B”, attached hereto, which is 4 incorporated herein by this reference. If the contract is extended, the parties hereto agree that rates for the second contract year may be increased at a rate approved by ANAHEIM, which shall not exceed the increase for the prior twelve months in the Consumer Price Index published by the United States Bureau of Labor Statistics for the statistical area that includes the City of Anaheim.

Any percent increase approved by ANAHEIM in the rate billed to ANAHEIM shall also be applied by CONTRACTOR to the direct labor rate paid to the employee. CONTRACTOR shall submit to ANAHEIM its request, if any, for a rate increase to be effective for any fiscal year on or before the first day of June of the prior fiscal year.

B. Payment for services rendered hereunder shall be made based upon invoices submitted to ANAHEIM on a bi-weekly basis and approved by the Executive Director. Invoices must include the job classification provided to the Department, the name of the temporary employee, the hourly rate paid to the temporary employee , and the total hour ly rate charged by CONTRACTOR. The net amount due to CONTRACTOR shall be paid within thirty (30) calendar days after submission of an approved invoice to ANAHEIM.

C. The overtime rate of compensation shall be computed as follows: Time and a half for hours worked over (40) hours in a week or more than eight (8) hours in one day.

D. All parties understand and agree that the total fees to be paid by ANAHEIM for all of CONTRACTOR’s services provided hereunder, including expenses, shall not exceed One Hundred Twenty -Five Thousand Dollars and No/100 Cents ($125,000.00) for any contract year of the Agreement, measuring each year from the Effective Date forward.

4. REPRESENTATIVE OF ANAHEIM
The Executive Director of Convention, Sports & Entertainment or designated representative (“Executive Director”) shall represent ANAHEIM in all matters pertaining to the services to be rendered pursuant to this Agreement and the terms and conditions thereof.

5. COMPLIANCE WITH LAWS AND REGULATIONS
In the performance of this Agreement, CONTRACTOR shall comply with and conform to any and all applicable laws of the United States and the State of California, as well as 5 the ordinances, rules, regulations and policies of the ANAHEIM , including but not limited to securing a business license from ANAHEIM . CONTRACTOR shall conform to the IMMIGRATION REFORM AND CONTROL ACT (IRCA) of 1986 (Public Law 99 -603) including, but not limited to, the verification of the employment eligibility of all persons referred to ANAHEIM.

6. INDEPENDENT CONTRACTOR
A. The performance of CONTRACTOR's services hereunder shall be in the capacity of an independent contractor and not as an officer, agent, or employee of ANAHEIM. In consideration for the compensation paid to CONTRACTOR by ANAHEIM, CONTRACTOR agrees that ANAHEIM shall not be liable or responsible for any benefits, including, but not limited to, worker's compensation, disability, retirement, life, unemployment, paid sick leave, health or any other benefit s, and CONTRACTOR agrees that it shall not sue or file a claim, petition or application for such benefits against ANAHEIM or any of its officers, employees, agents, representatives or sureties.

B. CONTRACTOR shall communicate to its employees that personnel assigned to ANAHEIM are still employed by CONTRACTOR and shall have no entitlement to the level of wages or to any benefits that may be available to regular employees of ANAHEIM.

C. CONTRACTOR warrants and represents and agrees that the employees it assigned to ANAHEIM under this AGREEMENT are employees of CON TRACTOR and not employees of ANAHEIM. CONTRACTOR further warrants and represents that CONTRACTOR meets the business-to-business contracting relationship exception in subsection (e) of California Labor Code Section 2750.3, or other such exceptions, such th at neither CONTRACTOR nor its employees assigned to ANAHEIM under this AGREEMENT are employees of ANAHEIM under that provision of the law.

D. CONTRACTOR agrees that any and all claims, demands, defense costs, actions, liabil ity, or consequential damages related to whether the employees assigned by CONTRACTOR are or should be considered under the law to be employed by ANAHEIM are 6 covered by CONTRACTOR’S obligations to defend and indemnify ANAHEIM in Section 14 of this Agreement.

7. TERM
The term of this Agreement shall commence on the effective date as set forth below and shal l terminate on June 30, 2026 , unless terminated sooner as hereinafter provided.

ANAHEIM’s Executive Director shall have the option, in their sole discretion, to extend this Agreement for an additional two year period on the same terms and conditions set forth herein.

8. CONFLICT OF INTEREST
CONTRACTOR or its employees may be subject to the provisions of the California Political Reform Act of 1974 (the "Act"), which: (1) requires such persons to disclose any financial interest that may foreseeably be materially affected by the work performed under this Agreement; and (2) prohibits such persons from making, or participating in making, decisions that will foreseeably financially affect such interest.

If subject to the Act, CONTRACTOR shall conform to all requirements of the Act.

Failure to do so constitutes a material breach and is grounds for immediate termination of this Agreement by ANAHEIM. CONTRACTOR shall indemnify and hold harmless ANAHEIM for any and all claims for damages resulting from CONTRACTOR’s violation of this Section.

9. TERMINATION
Either party hereto may terminate this Agreement by providing the other party thirty (30) days advance written notice of termination.

10. AUDITS
CONTRACTOR shall make available to ANAHEIM, for inspection and auditing, its records relevant to ANAHEIM'S account, at any time during regular working hours, upon giving advance notice.

11. NON EXCLUSIVE AGREEMENT
ANAHEIM reserves the right to recruit and employ part -time or temporary employees and the right to use personnel from other agencies during the term of this Agreement. 7 ANAHEIM makes no commitment or guarantee as to the number of times personnel will b e requested, if at all, or the number of hours that will be required. Each individual assignment will be handled separately.

12. PAYROLL AND FRINGE BENEFITS
CONTRACTOR is solely responsible for paying its employees withholding and for payment of all federal, state and local personal income taxes, social security, unemployment and disability insurance, and other payroll taxes as required by law. CONTRACTOR shall pay its employees no less than the minimum wage mandated by Federal law. Proof of such payments and maintenance of all necessary records pertaining thereto shall be furnished to ANAHEIM upon request.

CONTRACTOR acknowledges that through the Patient Protection and Affordable Care Act of 2010, as amended (‘ACA’), and regulations promulgated the reby, statutory requirements have been imposed upon certain employers to provide a certain level of benefits to their employees. CONTRACTOR will comply with its ACA obligations through offering ACA compliant benefits to eligible contingent workers, including any and all eligible CONTRACTOR personnel assigned to City.

All fringe benefits shall be paid by CONTRACTOR to its employees at no cost to ANAHEIM.

13. EEO/NON-DISCRIMINATION
CONTRACTOR understands that ANAHEIM is an Equal Employment Opportunity Employer and agrees to give consideration to ANAHEIM'S Non -Discrimination Program (NDP) when personnel are placed by CONTRACTOR.

14. INDEMNITY
As respects acts, errors or omissions in the performance of professional services, CONTRACTOR agrees to indemn ify and hold harmless ANAHEIM, its officials, officers, and employees from and against any and all claims, losses, damages, defense costs, or liability, of any 8 kind or nature, directly arising out of the negligent acts, errors or omissions of the CONTRACTOR or any SUB-AGENT in the performance of professional services under this Agreement.

As respects all acts, errors or omissions that do not arise directly out of the performance of professional services, including but not limited to those acts , errors or omissions typically covered by general and automobile liability insurance, CONTRACTOR agrees to indemnify, defend (at ANAHEIM'S option), and hold harmless ANAHEIM, its officials, officers, employees, agents, and representatives from and against any and all claims, losses, damages, defense costs, or liability, of any kind or nature (collectively referred to hereinafter as “Claims”), arising out of or in connection with CONTRACTOR’S (or CONTRACTOR'S AGENT or SUB-AGENT, if any) act s, errors, omissions, or work, relative to this Agreement; except for those Claims that arise out of the sole negligence or willful misconduct of ANAHEIM.

The obligations set forth in this indemnification provision (i) shall be in effect without regard to whether or not ANAHEIM, CONTRACTOR, or any other person maintains, or fails to maintain, insurance coverage, or a self -insurance program, for any such Claims; and (ii) shall survive the termination of this Agreement.

15. INSURANCE
Without limiting ANAHE IM’S right to indemnification, it is agreed that CONTRACTOR shall secure, prior to commencing any activities under this Agreement, and maintain, during the term of this Agreement, insurance coverage as follows:

Workers’ Compensation Insurance as required by California law and Employers Liability Insurance in an amount not less than $1,000,000 per occurrence/accident/illness/injury.

Such insurance shall be written on a primary basis but may include a deductible or self -insured 9 retention of more than $10,000 per occurrence, provided that such deductible or self -insured retention is disclosed to ANAHEIM, in writing, at the inception of this Agreement.

Commercial Automobile Liability Coverage including —as applicable —owned, non-owned, and hired autos, in an amount not less than $2,000,000 per occurrence, combined single limit, as required by California law.

Professional Liability Insurance, inclusive of Cyber Liability Insurance, in an amount not less than $2,000,000 per occurrence or per claim. Such insurance shall be written on a primary basis, but may include a deductible or self -insured retention of more than $10,000 per occurrence, provided that such deductible or self-insured retention is disclosed to ANAHEIM, in writing, at the inception of this Agreement.

Any required coverage written with primary and excess layers to satisfy the minimum requirements of this Agreement must be submitted for approval by ANAHEIM’s Risk Manager prior to the inception of the final Agreement.

CONTRACTOR agrees that this insurance shall not be voluntarily cancelled by CONTRACTOR, or limited in scope or coverage by CONTRACTOR, until after thirty (30) days prior written notice has been given to the City Clerk, City of Anaheim, 200 S. Anaheim Blvd., Anaheim, CA 92805. This does not apply to cancellation for non -payment of premium, which requires notice of not less than ten (10) days.

Each insurance policy required by this Agreement shall contain the following clause or shall otherwise provide for the following conditions:

Each insurance policy required by this Agreement, except policies for Professional Liability and Workers’ Compensation, shall contain the following clauses or shall otherwise provide for the following conditions:
“It is agreed that any insurance maintained by CONTRACTOR pursuant to this Agreement shall be primary to, and not contribute with, any insuran ce or self - insurance maintained by the City of Anaheim.”

10 “The City of Anaheim, its officers, agents, employees, representatives and ANAHEIM- designated volunteers are added as additional insured as respects the acts, omissions, operations and activities of, or on behalf of, the named insured, in regard to products supplied to, or work or services performed for, or related to, the City of Anaheim.” Prior to commencing any work under this Agreement, CONTRACTOR shall deliver to ANAHEIM insurance certificates confirming the existence of the insurance required under this Agreement, and including the applicable clauses referenced above. Also, within thirty (30) days of the execution date of this Agreement, CONTRACTOR shall provide ANAHEIM (i) endorsements to the insurance policies that add to these policies the applicable clauses referenced above, or (ii) in lieu of said endorsements, documentation acceptable to ANAHEIM evidencing that the coverage, terms, and conditions set forth in the above -referenced clauses are otherwise included in said insurance policies. Insurance required hereunder shall be placed with insurers (i) admitted to write insurance in California, (ii) possessing an A. M. Best’s rating of A VII or higher, or (iii) otherwise acce ptable to ANAHEIM, with prior written permission from ANAHEIM. In the event that a claim or other legal action is filed against ANAHEIM, and if ANAHEIM, in its good faith opinion, believes it may have coverage under any of the insurance required herein, t hen ANAHEIM has the right to demand, and to receive within a reasonable time period, copies of the insurance policies related to such required insurance; provided, however, that this provision shall not apply if the parties agree that CONTRACTOR shall fully defend, hold harmless, and indemnify ANAHEIM against any such claim or other legal action.

In addition to other remedies ANAHEIM may have if CONTRACTOR fails to provide or maintain any insurance policies or policy endorsements to the extent a nd within the time herein required, ANAHEIM may, at its sole option:

Order CONTRACTOR to stop work under this Agreement and/or withhold any payment(s) that become due to CONTRACTOR hereunder until CONTRACTOR demonstrates compliance with the requirements hereof;

11 Terminate this Agreement.

Exercise of any of the above remedies, however, is an alternative to other remedies ANAHEIM may have and is not the exclusive remedy for CONTRACTOR’S failure to maintain insurance or secure appropriate endorsements.

Nothing herein contained shall be construed in any way as limiting the extent that an CONTRACTOR may be held responsible for payments of damages to persons or property resulting from CONTRACTOR’S, (or CONTRACTOR’S AGENT or SUB -AGENT, if any) performance of the work covered under this Agreement.

In the event CONTRACTOR hires other persons or firms to perform some of the work related to this Agreement, CONTRACTOR shall ensure (i) that the acts or omissions of such persons or firms are covered un der the above-referenced liability insurance, or (ii) that such firms maintain insurance equal to or better than, and subject to the same limits, terms and conditions as, the insurance required of CONTRACTOR under this Agreement (except for firms that are not performing professional services—such firms shall not be required to carry the above -referenced professional liability insurance); and in either instance, CONTRACTOR shall provide, or cause to be provided, evidence of such insurance coverage, reasonably acceptable to ANAHEIM.

ANAHEIM’S Risk Manager is hereby authorized to amend the requirements set forth herein in the event that it is in ANAHEIM’S best interest.

16. ASSIGNMENT
Neither CONTRACTOR nor ANAHEIM may assign or transfer this Agreement, or any part thereof, without the written consent of the other party.

19. EMPLOYMENT WITH ANAHEIM
Should any personnel, after being placed by CONTRACTOR in a position with ANAHEIM, seek employment with ANAHEIM, ANAHEIM shall not pay any placement fee therefor.

12 20. PERSONNEL REPLACEMENT
In the event any personnel placed by CONTRACTOR must be released from duty for any reason, CONTRACTOR will be given an opportunity to replace such personnel within four (4) hours of notification of such release.

21. NO THIRD-PARTY RIGHTS
The parties intend not to create rights in, or to grant remedies to, any third party as a beneficiary of this Agreement or of any duty, covenant, obligation or undertaking established herein.

22. NOTICES
Notices and communication con cerning this Agreement shall be sent to the following addresses:

CITY
City of Anaheim
Attn: Executive Director
Convention, Sports &
Entertainment
800 W. Katella Ave.

Anaheim, CA 92802

CONTRACTOR
S4 Global Solutions LLC dba
Hospitality Services Group
Attn: Alexander Biljic, Chief
Executive Officer
14747 N. Northsight Blvd., Ste.111
Scottsdale, AZ 85260
917-969-1685
[email protected]

and copies to

City of Anaheim
Attn: City Clerk
200 S. Anaheim Blvd., 2nd
Floor
Anaheim, CA 92805

23. AUTHORITY

CONTRACTOR and CONTRACTOR's signators represent that the signators hold the positions set forth below their signatures and that the signators are authorized to execute this Agreement on behalf of CONTRACTOR and to bind CONTRACTOR hereto. 13 24. EFFECTIVE DATE
This Agreement shall be effective on the date on which this Agreement is executed by ANAHEIM ("Effective Date").

Date of Execution:

_____________________________

CITY OF ANAHEIM
a municipal corporation

By: __________________________________

“ANAHEIM”
ATTEST:

By: _____________________________
City Clerk of Anaheim

Date of Execution:

S4 GLOBAL SOULTIONS LLC DBA
HOSPITALITY SERVICES GROUP, a California
limited liability company

By: _____________________________________

Printed Name: _____________________________

Title: ___________________________________

“CONTRACTOR”

APPROVED AS TO FORM:

ROBERT FABELA, CITY ATTORNEY

By:

Bryn M. Morley
Deputy City Attorney
148920

1 Request for Proposal
#560-3-17-2023
Temporary Agency Services
March 17, 2023

Anaheim Convention Center
800 W. Katella Ave.

Anaheim, California 92802

Bid Contact
Jeff Byrne
[email protected]

Key RFP Dates
Release of Request for Proposal Friday, March 17, 2023 Mandatory Pre-Bid Meeting:*
Friday, March 31, 2023,
10:00 AM Pacific Daylight Time
Vendor Questions Final Submittal Deadline
http://anaheim.net/vendorportal
Friday, April 7, 2023,
4:00 PM Pacific Daylight Time
Vendor Questions – Answers Returned and Posted: Friday, April 14, 2023 Proposals Due:

Friday, April 21, 2023,
4:00 PM Pacific Daylight Time

*Representative of Firm MUST attend the Mandatory Pre-Bid Meeting in order to submit a proposal.

NOTE: The following defines the estimated timeline for the selection of a Vendor. However, the City reserves the right to modify or reschedule procurement milestones as necessary.

Exhibit A
2 Contents

1.01 Purpose of the Request for Proposal ...................................................................................... 3

1.02 Background ........................................................................................................................... 3

1.03 Scope of Work ....................................................................................................................... 3

1.04 General Provisions ................................................................................................................. 5

1.05 Certificate of Insurance/Indemnity Clause ............................................................................. 6

1.06 Non-Collusion Clause ............................................................................................................. 6

1.07 Questions and Communications ............................................................................................. 6

1.08 City’s Requirement for Business License ............................................................................... 6

2.01 Evaluation Factors for Award................................................................................................ 6

2.02 RFP Deadline ......................................................................................................................... 7

2.03 Submission of Proposal .......................................................................................................... 7

3.01 City of Anaheim General Conditions: Requests for Proposals ............................................... 9 Appendix I – Class Specifications ................................................................................................... 16 Appendix II – Standard Insurance Language ................................................................................. 19 Appendix III – Standard Indemnification Provision ....................................................................... 22 Appendix IV – Non-Collusion Affidavit .......................................................................................... 23 Appendix V: Fees ............................................................................................................................ 24 Appendix VI: References ................................................................................................................ 25 Appendix VII: Sample Professional Services Agreement (PSA) ...................................................... 27 Appendix VIII: Pre-Bid Conference Map and Directions ............................................................... 67

3 1.01 Purpose of the Request for Proposal

The City of Anaheim’s Anaheim Convention Center (ACC) is seeking proposals from qualified temporary staffing agencies that are interested in providing the ACC with temporary services in the Cleaner/Setup Worker job classifications. The purpose of this Request for Proposal solicitation is to identify the most qualified, responsive and responsible agencies to provide these services over the course of a proposed three (3) year contract period with an option to extend up to two (2) year s with the approval of the ACC’s Executive Director, subject to budget appropriation.

The job classification requested by City that require Agency services are found in Appendix I and can be found on the City’s website at:
https://www.governmentjobs.com/careers/anaheim/classspecs/1260660?keywords=cleaner&pagetype=cla ssSpecifications

Information on this RFP and any addenda will be available on the following website “http://anaheim.net/vendorportal” by searching “560-3-17-2023-Temporary-Agency-Services”.

The City encourages all prospective agencies to examine this RFP carefully. Qualified agencies, as defined below, are requested to submit proposals to provide the services described in this RFP.

1.02 Background

The City owned and managed Anaheim Convention Center (ACC) is consistently ranked as one of the top meeting venues in the United States in terms of its size, attendance, overall building services and amenities.

The LEED certified 1.8 million square foot ACC is the largest convention center on the West Coast. The ACC has over one million square feet of exhibit space including five ballrooms totaling 238,000 square feet, an Arena with seating for 7,500 and over 65,000 square feet of meeting room space on the second floor. The 2017 expansion, ACC North, adds 200,000 square feet of space with 100,000 square feet carpeted column-free multi-purpose space on two different levels featuring moveable airwalls for a variety of meeting room layout options. In addition, the outdoor Palm Courts, Arena Plaza and Grand Plaza offer sunny possibilities for year-round special events, receptions and networking.

1.03 Scope of Work

Project Administration: Agency shall designate one point of contact (project administrator) to direct agency’s efforts in fulfilling the ACC as-needed request for temporary services under the agreement.

Quality: Agency shall be responsible for the professional quality and technical competence of personnel supplied to ACC. Additionally, Agency shall be responsible for the coordination of all efforts and other services furnished by Agency under the Agreement.

Recruitment/Retention: Agency shall thoroughly screen, test, and interview all temporary workers to ensure that they meet the minimum qualifications. At its discretion, the ACC may hire any temporary worker assigned by Agency to an ACC position without paying a placement fee.

Order Filling: ACC makes no commitment to guarantee the number of times temporary help will be requested or the number of hours. Each individual assignment will be handled separately. Staffing requests will be made by telephone or email. Once a temporary worker has been placed at the City for six months and subsequently released from their assignment, they are not eligible to return to the City as a temporary worker for a period of six months from the date of release. After a six-month period, the temporary worker is eligible to return to the City for another assignment at the City’s discretion 4 Once a temporary worker has been approved to begin an assignment, the Agency must submit a confirmation letter stating the temporary worker’s name, direct pay rate, billing rate, classification, start date, and release date or duration of the assignment. ACC will confirm the information with the Agency prior to authorizing the temporary worker to begin the assignment.

Hours Worked: Agency shall provide the City with hours worked report for all personnel placed by the Agency after each payroll period (weekly, bi -weekly, semi-monthly, or monthly) and upon request. In addition, Agency must notify the City when a temporary worker has reached 800 hours.

Background Checks: Prior to assignment, Agency shall provide written verification that all persons recommended for a work assignment are eligible for employment under all state and federal laws and have passed the background check as provided herein. Complete results shall be provided upon request from the City. Background checks shall consist of the following:
(a) Social security verification, and verification of employment eligibility under the provisions of the Immigration Reform and Control Act (IRCA),
(b) Criminal check. Agency’s personnel shall have no pending criminal proceedings and no criminal convictions for the past seven (7) years.

Agency shall maintain in its files supporting its verification of the requirements and shall, upon the City’s request, provide copies of or access to all such records. Agency shall provide proof to the City’s satisfaction that personnel with pending criminal proceedings or who have been previously convicted of a felony do not pose a security risk. The City reserves the right to reject any temporary worker at its sole discretion.

Timeline:

The following defines the estimated timeline for the selection of a Vendor. However, the City reserves the right to modify or reschedule procurement milestones as necessary.

Activity Date
Release of Request for Proposal March 17, 2023
Mandatory Pre-Bid Meeting March 31, 2023
Vendor Questions Final Submittal April 7, 2023
Vendor Questions – Answers Returned and Posted April 14, 2023 Proposals Due April 21, 2023

Mandatory Pre-Bid Meeting:

Date: Friday, March 31, 2023
Start Time: 10:00 AM Pacific Standard Time
Address:

Anaheim Convention Center
800 W. Katella Avenue
Anaheim, CA 92802
Meeting Location: In Front of Guest Services. See Appendix VIII: Pre-Bid Conference Map and Directions for parking instructions and directions to Guest Services. Parking is located in the Hilton Anaheim/Anaheim Convention Center Carpark 2 parking structure.

Please bring your parking coupon with you to the meeting for validation.

Representative of Firm MUST attend the Mandatory Pre-Bid Meeting in order to submit a proposal.
5 1.04 General Provisions

The following is a list of provisions that the Agencies must be able to address and comply in potentially providing the City of Anaheim with temporary agency services:

• The City makes no commitment to guarantee as to the number of times personnel will be requested from the Agency or the number of hours. Assignments will be handled separately.

• The City reserves the right to recruit and employ part-time or temporary employees for use by the City in addition to the use of Agency employees.

• Should any personnel, after being placed by the selected Agency within a City position and subsequently obtain employment, the City will not pay any placement fee thereof.

• Prior to the employees starting work, the City reserves the right to test their abilities and competencies. Time used for this purpose is not to be charged to the City.

• The City will not be charged for the candidate’s time if within four (4) hours of employment, the candidate proves unqualified in the judgment of the City.

• Personnel furnished by the Agency shall be subject to all rules and regulations governing the conduct of City employees. In the event any personnel placed by the Agency must be released from duty for any reason, the Agency w ill be given a chance to replace them immediately with qualified personnel.

• The City i s an Equal Employment Opportunity Employer. Consideration of the City’s Equal Employment Opportunity philosophy shall be given when personnel are placed by your agency.

• All personnel placed by the Agency remain Agency employees and do not receive any benefits from the City (e.g., workers compensation, holidays, vacation, sick, etc.) The agency must conform with the provisions of the Immigration Reform and Control Act ( IRCA) of 1986 (Public Law 99- 603) by verifying the employment eligibility of all persons referred to the City.

• All employees placed by the Agency shall be paid at the agreed employee rate and shall have all required deductions withheld by the Agency.

• The billing for service by the Agency shall include the name of the temporary employee, the hourly rate paid to the temporary employee and the total hourly rate paid to the Agency. Billing shall reflect total hours worked and billed by temporary employee as well as proper supporting documentation. Remittance by the City shall constitute full payment. Billing shall be for a minimum two (2) week period and payment by City is Net 30 after final review and approval.

• Agency shall provide the City with an hours worked report for all personnel placed by the Agency after each payroll period ( weekly, bi-weekly, semi-monthly, or monthly) and upon request. In addition, the Agency must notify the City when a temporary worker has reached 800 hours.

• The City reserves the right to conduct reference checks. Failure to provide the required reference information will eliminate the Agency from consideration.

6 • All requests for Agency services must be confirmed as being filled by Agency to City no later than seventy-two (72) hours prior to the respective requested start date/time.

• Any items issued by City to Agency employees shall be returned upon completion of assignment and the cost of any items not properly returned shall be the responsibility of Agency to provide reimbursement for replacement cost.

• Agency and personnel must abide by all ACC policies and procedures including but not limited to uniform, dress code and workplace conduct. Any failure to meet City policies or procedures will be subject to immediately removal from the workplace without reinstatement.

1.05 Certificate of Insurance/Indemnity Clause

The Agreement between Anaheim and the successful Proposer will contain Anaheim’s standard insurance provisions for Agreements of this type. This language is set forth in Section 3.01.

The Agreement between Anaheim and the successful Proposer will contain Anaheim’s stand ard indemnification provisions for Agreements of this type. This language is set forth in Appendix III.

1.06 Non-Collusion Clause

The Contractor agrees to sign a non-collusion affidavit to be executed by the bidder and submitted with the bid. The non-collusion affidavit will be included as part of the bid documents. See Appendix IV.

1.07 Questions and Communications

All questions, concerns or comments regarding this RFP may only be submitted through the vendor portal (http://anaheim.net/vendorportal). Please find the RFP by searching “560 -3-17-2023-Temporary-Agency- Services” in the vendor portal . Answers to such inquiries, as well as any revisions to the request for proposal, will be publicly posted on the vendor portal in the form of an addendum.

The City’s policy is to provide fair and open competition and to ensure that accurate and complete information is communicated to all interested parties. Therefore, any verbal or written communications between any Proposer or its representatives, agents or others acting on their behalf, and any other City employee, consultan t, commission member, or elected official regarding this procurement are strictly prohibited from the time the RFP is issued until the date of execution of the contract. Any violation of the communication process set forth in this section may be grounds fo r disqualification of the offending firm from participation in this procurement.

1.08 City’s Requirement for Business License

During the term of the Agreement, the Contractor shall obtain and keep in full force and effect, all business licenses required by the City. For additional information regarding the applicability of the City’s business licenses, contact the Business License Division at (714) 765-5194.

2.01 Evaluation Factors for Award

Evaluation of proposals will be based on a fair, impartial, and competitive selection process in which the evaluation of proposals will not be limited to price alone. Proven expertise in portfolio management will be the primary consideration in the selection process.
7 Vendors must also have experience with providing personnel to a public assembly facility and have the ability to provide a minimum of ten (10) individuals for any single shift request and the ability to provide this same minimum for consecutive/multiple shift requests.

The City reserves the right to select a vendor based solely on the information submitted in the proposal and to make a contract award without any further discussion with the Vendors regarding the responses received.

Therefore, responses should be submitted initially on the most favorable terms available to the City from a price, contractual terms, and conditions.

The City also reserves the right to conduct discussions with Vendors who submit proposals.

The City reserves the right to award a single Professional Service Agreement (PSA) or multiple PSAs to selected firms.

Proposals shall be consistently evaluated based on a competitive selection criteria.

Notification. Any firm or firms submitting proposals judged as being "most qualified" by the selection committee may be contacted and asked to provide additional information to supplement their initial proposal. Selected firms will have the opportunity to enter into a PSA with the City. A sample copy of the PSA is attached as Appendix VII. The PSA is valid for three (3) years with an option to renew for two (2) additional years at the City’s discretion. Any PSA issued as a result of this solicitation shall be for the period of time from date of execution until June 30, 2026.

2.02 RFP Deadline

Please submit the final response/proposal in the format specified in Section 2.03 by 4:00 P.M. Pacific Standard Time, on Friday, April 21, 2023.

Proposals received after the required time and date specified will be considered late and non-responsive and will not be evaluated for award.

Proposals that are incomplete or non-responsive may not be considered during the evaluation process.

All questions regarding this RFP must be submitted through the vendor portal noted above and must be submitted no later than Friday, April 7, 202 3 by 4:00 P.M. Pacific Standard Time. Answers, if any, prepared by the City will be posted on the vendor portal via an addendum.

2.03 Submission of Proposal

Please submit the final response/proposal, electronically by 4:00 P.M. Pacific Standard Time, on Friday, April 21, 2023, via the Department’s vendor portal website, located at http://anaheim.net/vendorportal

560-3-17-2023-Temporary-Agency-Services. Appendix V Fees must be completed and attached as the first page of the electronic proposal.

Submission of a proposal shall constitute acknowledgment and acceptance of all terms and conditions contained in this RFP and all exhibits and attachments hereto.

Proposal Response Format. In order to assist in the fair and equitable evaluation of all responses, Vendors are being asked to adhere to the specific response format set forth below. Responses that deviate from the requested format may be classified as “non-responsive” at the discretion of the City and may be subject to disqualification. Marketing information will not be accepted in lieu of direct response to all requirements and questions.
8 Proposals should be organized in a bookmarked PDF document that includes the following sections and content:

Section Description

1. Executive Summary A letter of introduction signed by an authorized representative of the Firm that provides an executive summary of the Firm’s experience relevant to the scope of work described in this RFP. Limit to 2 pages.

2. Experience Explain your organization’s capability to achieve the objectives of this project with reference to prior experience, available resources, and the qualifications of your project team (max 1 page).

3. Firm Background Describe the organization, date founded and ownership of your firm. Specify the number of years your organization has been providing temporary staffing services.

Certificates of Insurance will be due prior to award.

4. Personnel

1) Identify the number of staff employed by your firm that will support this agreement.
2) Please describe your proposed project team, including role they will play, title and years at firm. Include relevant work experience for each member.
3) Identify key personnel responsible for accomplishing all phases of the contract.

5. Reporting 1) Describe the frequency and format of reports you would provide to City staff. Please attach sample reports.

6. Fees All information regarding fees must be submitted in a separate attachment. No mention of fees is to be made in the body of the proposal. 1) Interested Agencies must complete all applicable sections in Appendix V. Appendix V must be the first page of the electronic proposal.

6. References Using the forms provided in Appendix VI provide five public sector customer references that are similar in size and project scope to the City. 2) Note: Vendors selected to advance in the RFP process may be required to submit a list of all California Public Sector Customers.

7. Contract Performance 1) Indicate if at any time during the past five years Vendor has had a contract terminated for convenience, non-performance, or any other reason, or has entered into legal action with a customer. Describe the situation(s) including name and address of contracting party and circumstances.

8. RFP Exceptions Specifically identify exceptions to this RFP.

– End of Proposal Format Section –

9 3.01 City of Anaheim General Conditions: Requests for Proposals

ACCEPTANCE PERIOD Unless otherwise specified herein, proposals are firm for a period of ninety (90) days.

ADDENDA ACKNOWLEDGMENT Each proposal shall include specific acknowledgment of receipt of all addenda issued during the solicitation period. Failure to so acknowledge may result in the proposal being rejected as not responsive. In electronic proposals, such acknowledgement is done online; in paper proposals, there is a space on the signature page for such acknowledgement.

AFFIRMATIVE ACTION AND NON- DISCRIMINATION If the total price exceeds $50,000, the successful bidder must certify prior to award that they have a written affirmative action program and that they comply with all federal, state, and municipal laws and regulations pertaining to affirmative action and non-discrimination. This certification may be made on the Special Provisions form provided.

ASSIGNMENT OF RIGHTS OR OBLIGATIONS Except as noted hereunder, the successful Proposer may not assign, transfer or sell any rights or obligations resulting from this solicitation without first obtaining the specific written consent of the City.

AUTHORIZED SIGNATURES Every proposal must be signed by the person or persons legally authorized to bind the Proposer to a contract for the execution of the work. Upon request of the City of Anaheim, any agent submitting a proposal on behalf of a Proposer shall provide a current power of attorney certifying the agent’s authority to bind the Proposer.

AWARD OF PROPOSAL An evaluation committee will be established by the City. The committee will evaluate all proposals received in accordance with the selection criteria. The criteria are not listed in any order of preference. Award will be made to the Proposer offering the most advantageous proposal after consideration of all selection criteria set forth herein.

The evaluation committee reserves the right to contact and evaluate the Proposer's and (if applicable) subcontractor's references; contact any Proposer to clarify any response; contact any current users of a Proposer’s services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City after all factors have been evaluated.

Oral interviews may, at the City's sole option, be conducted with responsible Proposers who submit proposals determined to be most likely to best meet the needs of the City. Discussions may be for the purpose of clarification to assure full understanding of, and responsiveness to, the solicitation requirements.

Proposers shall be accorded fair and equal treatment with respect to any opportunity for discussion and written revision of proposals. Unless otherwise indicated, revisions may be permitted after submissions and before award for obtaining best and final proposals. In conducting discussions, the City will not disclose information derived from proposals submitted by competing Proposers.

A notification of intent to award may be sent to any Proposer selected. Award is contingent upon the successful negotiation of final contract terms and the approval of the Anaheim City Council. Negotiations shall be confidential and not subject to disclosure to competing Proposers unless an agreement is reached.

If contract negotiations cannot be concluded successfully, the City may negotiate a contract with another Proposer or withdraw the RFP. In the event the City Counci l does not approve the recommendation to award, the RFP may be cancelled without any cost or obligation of the City.

10 ADDITION/DELETION OF SERVICES The City of Anaheim reserves the right to add and/or delete services to be provided for in the contract. Should a service requirement be deleted, payment to the Successful Proposer will be reduced proportionally, to the amount of service reduced in accor dance with the bid price. Should additional services be required from this contract, prices for such additions shall be in accordance with this Request for Proposal and Proposer’s response thereto.

AWARD SELECTION PROCESS Selection of qualified Proposers will generally be based on the quality and completeness of submitted proposal; understanding of project objectives; project approach; product offering; experience and expertise; references; costs; and any other criteria identified in the specific RFP.

Additional questions may be asked of Proposers and interviews may be conducted. Proposers will be notified of any additional required information or interviews after the written proposals have been evaluated. Interviews will be held only with the most qualified respondents. The recommended proposals and resulting Agreement will require approval by the City Council for award. The Proposer selected will enter into a written contract with the City.

BUSINESS LICENSES Any person, including but not limited to, an individual, corporation, or sole proprietor who wishes to conduct any business within the City of Anaheim, must secure a business license.

City law states that no person shall engage in business or transact and carry on a business, trade, profession, calling or occupation without first having procured a license from the City to do so, or without complying with any and all applicable provisions of Title 3 of the City Ordinance relating to business license. A City of Anaheim business license is not required for submitting a proposal, but must be obtained when awarded a contract, prior to commencing services or selling merchandise to the City.

CANCELLATION OF SOLICITATION The City may cancel this solicitation at any time, without obligation.

COMPLIANCE WITH LAWS The Contractor shall adhere to all applicable federal, state, and local laws, codes and ordinances, including, but not limited to, those promulgated by CAL-OSHA, FED-OSHA, EPA, the California State Department of Health Services, and City of Anahe im regulations. Contractor shall conform to the Immigration Reform and Control Act of 1986, as amended, including, but not limited to, the verification of the employment eligibility of Contractor’s employees working in the City, and the Workers Compensation laws of the State of California.

CONTRACT DOCUMENTS, EXAMINATION OF It is the responsibility of the Proposer to thoroughly examine and be familiar with legal and procedural documents, general conditions, all forms, specifications, scope of work, draw ings, plans, and addenda (if any), hereinafter referred to as Contract Documents.

Proposer shall satisfy himself as to the nature, quantity, and quality of work to be performed and materials, labor, supervision, equipment and permits necessary to perform the work as specified by the Contract Documents. The failure or neglect of the Proposer to examine the Contract Documents shall in no way relieve him/her from any obligations with respect to the solicitation or contract. The submission of a proposal shall constitute an acknowledgment upon which the City of Anaheim may rely that the Proposer has thoroughly examined and is familiar with the contract documents. No claim will be allowed for additional compensation that is based upon a lack of knowledge of any solicitation document.

DEFINITION OF TERMS For the purposes of this RFP, the following definitions will be used:

Contractor - Same as Proposer, may be used interchangeably with "Supplier," “Bidder,” or "Vendor." Evaluation Committee -. A committee established by the City to review, evaluate, and score the proposals, and to recommend award to the Proposer that submitted the proposal determined by the committee to be in the best interest of the City.

May - Indicates something that is not mandatory but permissible.

Must/Shall - Indicates a mandatory requirement. A proposal that fails to meet a mandatory requirement will be deemed non-responsive and may not be considered for award. 11 Proposer - The person or firm making the offer. May be used interchangeably with the word “Bidder.” Proposal - The offer presented by the Proposer.

RFP -. Acronym for Request for Proposals.

Should - Indicates something that is recommended but not mandatory. Failure to do what "should" be done will not result in rejection of your proposal.

Submission Deadline - The date and time on or before which all proposals must be submitted.

Successful Proposer - The person, contractor, or firm to whom the award is made.

DISQUALIFICATION OF PROPOSER If there is reason to believe that collusion exists among the Proposers, the City may refuse to consider proposals from participants in such collusion. No person, firm, or corporation under the same or different name, shall make, file, or be interested in more than one proposal for the sam e work unless alternate proposals are called for. Reasonable ground for believing that any Proposer is interested in more than one Proposal for the same work will cause the rejection of all Proposals for the work in which a Proposer is interested. A pers on, firm, or corporation who has submitted a sub- Proposal to a Proposer, or who has quoted prices on materials to a Proposer, is not thereby disqualified from submitting a sub-Proposal or quoting prices to other Proposers. Proposers shall submit as part of their Proposal documents the completed Non-Collusion Affidavit provided herein.

DOCUMENTS TO BE RETURNED WITH PROPOSAL Failure to completely execute and submit the required documents before the Submission Deadline may render a proposal non -responsive. The documents that must be returned by the Submission Deadline are indicated on the specific Request for Proposal Documents.

EXECUTION OF CONTRACT Time is of the essence for this contract. The Successful Proposer will be expected to execute the contract, including but not limited to signing all necessary documents and submitting all required bonds and evidences of insurance, within ten (10) days after notification of award.

One copy of the contract will be returned to the Contractor after the City of Anaheim executes the contract.

In case of failure of the Contractor to execute and return the contract and all required documents within the time allowed, the City of Anaheim may, at its option, consider that the Proposer has abandoned the contract.

After the contract has been executed, including the insurance documents, certificates, and any applicable bonds, notice to proceed will be issued. Unless otherwise specified, Proposer agrees to commence work within ten (10) working days after the date of the noti ce to proceed and fully complete the project within the time specified in the contract.

FIRM PRICE PERIOD Unless specified otherwise herein, Proposers’ offer shall remain valid and firm for a period of not less than ninety (90) calendar days from the Submission Deadline.

INDEMNIFICATION See Appendix III for specific requirments.

INDEPENDENT CONTRACTOR Contractor covenants that it presently has no interest, and shall not acquire any interest, direct or indirect, financial or otherwise, which would conflict in any manner or degree with the performance of the services hereunder. Contractor further covena nts that, in the performance of this contract, no subcontractor or person having such an interest shall be employed. Contractor certifies that to the best of his knowledge, no one who has or will have any financial interest under this contract is an officer or employee of City of Anaheim. It is expressly agreed by Contractor that in the performance of the services required under this contract, Contractor, and any of its subcontractors or employees, shall at times be considered independent contractors and not agents of City of Anaheim.

INFORMED PROPOSER Proposers are expected to fully inform themselves as to the conditions, requirements, and specifications before submitting proposals. Failure to do so will be at Proposers’ own risk and they cannot secure relief on the plea of error.

12 INK OR TYPEWRITTEN For proposals submitted in hard copy (paper) format, all information, prices, notations, signatures, and corrections must be in ink or typewritten. Mistakes may be crossed out and corrections typed or printed adjacent to the mistake and initialed in ink by the person signing the proposal.

INSURANCE REQUIREMENTS Within ten (10) consecutive calendar days of award of contract, Successful Proposer must furnish the City with the Certificates of Insurance proving coverage as specified in the specifications and naming the City of Anaheim, its officers and agents, Additional Insured by endorsement. Failure to furnish the required certificates within the time allowed may result breach of the contract. See Appendix II for specific requirments.

INTERPRETATION OF CONTRACT DOCUMENTS; ADDENDA If any person is in doubt as to the true meaning of any part of the specifications or other contract documents, or finds discrepancies or omissions in the specifications, they may submit to the City of Anaheim a written request for an interpretation or correction. Requests for interpretations shall be made in writing and delivered to the City of Anaheim by email, or facsimile to the person identified herein at least ten (10) d ays before the Submission Deadline, unless a different date is stated in the specific RFP. The requesting party is responsible for prompt delivery of any requests. When the City of Anaheim considers interpretations necessary, interpretations will be in the form of a written addendum to the contract documents, which will be e-mailed to all parties recorded by the City of Anaheim as having received contract documents, or posted on the City's website at
http://www.anaheim.net/vendorportal for all Proposers to reference. All such addenda shall become a part of the contract. Oral and other interpretations or clarifications shall be without legal or contractual effect. It is the responsibility of each Proposer to ensure the City of Anaheim has their correct business name, address, phone number, and e-mail on file. Any prospective Proposer who obtained a set of contract documents from anyone other than the City of Anaheim is responsible for verifying the accuracy and completeness of the documents, and for registering as a Prospective Bidder with the City of Anaheim, in order to receive subsequent Addenda.

MINORITY OWNED BUSINESSES The City of Anaheim encourages minority -owned business firms to submit proposals. Opportunity to identify your firm is contained within the Special Provisions forms.

NOMENCLATURES The terms Successful Proposer, Successful Contractor, Contractor, Supplier and/or Vendor may be used interchangeably in these specifications and docu ments and shall refer exclusively to the firm with whom the City enters into a contract because of this solicitation.

NONDISCLOSURE Until such time that the City Council awards the contract, the Proposer agrees that its proposal shall not be made available to any individual or organization without the prior written approval of the City of Anaheim. The master copy of each proposal shall be retained for official files and will become public record after the award of a contract, unless the City of Anaheim de termines, in its sole discretion, that the proposal or specific parts of the proposal are exempt from disclosure under California law.

NON-COLLUSION AFFIDAVIT Proposers are required to submit a Non-Collusion Affidavit with their Proposals. See enclosed Affidavit.

OFFERS OF MORE THAN ONE PRICE Unless otherwise specified within these RFP documents, Proposers are not allowed to submit more than one proposal.

OPENING OF PROPOSALS The City of Anaheim reserves the right to postpone the Submission Deadline and opening of proposals any time before the date and time announced in the Request for Proposals or subsequent addenda.

13 PRE-PROPOSAL CONFERENCE When applicable, a pre -proposal conference may be scheduled to allow Proposer’s to view the jobsite and/or ask questions concerning the specifications or proposal content.

If a pre -proposal conference is to be held, the date, time, and location will be i ndicated on the RFP documents, and the conference will be designated to be either optional or mandatory. Proposals will not be considered from suppliers who failed to attend a mandatory pre-proposal conference.

PRICES All Proposals shall give the prices proposed, and all other information requested herein, and shall be signed by the Proposer’s authorized representative. Proposal prices shall include everything necessary for the completion and fulfillment of the contract in accordance with the contract documents, except as may be provided otherwise in the contract documents. Any items shown on the plans or details or described in the specifications that are not specifically listed in the proposal item are to be considered included in the proposal item and no additional or special compensation will be allowed. In the event that there is more than one proposal item in the proposal schedule, the Proposer shall furnish a price for all proposal items in the schedule, and failure to do so may render the proposa l as non-responsive and may cause its rejection.

The total amount of the proposal will be the sum of the total prices of all items in the proposal schedule.

The total price of unit price items will be the product of the unit price and estimated quantity of the item.

In case of discrepancy between the unit price and total price of an item, the unit price shall prevail. If the unit price is ambiguous, unintelligible, or uncertain for any cause, or is omitted, it shall be the amount obtained by dividing the amount set forth as the total price by the estimated quantity of the item.

PROPOSAL CONTENT Proposer must describe in detail how theywill meet the requirements of this RFP, and may provide additional related information with his proposal. The proposal must be presented in a format that corresponds to, and references, the sections outlined in the Specification or Scope of Work, and must be presented in the same order. Responses to each section and subsection should be labeled to indicate which item is b eing addressed. Proposals should be straightforward and concise and provide "layman" explanations of technical terms that are used. Emphasis should be concentrated on conforming to the RFP instructions, responding to the RFP requirements, and on providin g a complete and clear description of the offer. If a complete response cannot be provided without referencing supporting documentation, you must provide such documentation with the proposal indicating where the supplemental information can be found.

Proposals must include all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements (if applicable), and the Proposer’s standard contract language.

PROPOSAL COSTS The City is not liable for any costs incurred by Proposers before entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City.

PROPOSAL DEADLINE Proposals may be submitted any time before the Submission Deadline.

Proposals that do not arrive by the Submission Deadline will be late and will not be considered. Paper proposals delivered before the Submission Deadline but to the wrong City office will be considered non- responsive unless re- delivery is made to the office specified before the Submission Deadline. It is the responsibility of Proposers to allow suffic ient time for their proposals to be received by the Purchasing Office before the Submission Deadline. The City will not be held responsible for paper proposals mishandled as a result of the envelope not being properly labeled and delivered, or in the case of an electronic submission, for failure of a Proposer to allow adequate time to fully upload their electronic submission before the Submission Deadline.

PROPOSAL FORMS Proposals must be submitted on the forms supplied, or in the format requested, by the Purchasing Division. If the proposal is submitted in paper format, one original and the requested number 14 of copies must be submitted on or before the Submission Deadline. Proposers shall submit one (1) original proposal marked “MASTER” and the requested number of identical copies, clearly marked "COPY".

Envelopes containing the original and the copies should be marked in accordance with the directions found elsewhere in these instructions. If discrepancies are found between the copies, or between the original and any copies, the original "MASTER" will provide the basis for resolving such discrepancies. If one document is not clearly marked “MASTER", the City reserves the right to use the original as the Master.

If no document can be identified as an orig inal, bearing original signatures, Proposer's proposal may be rejected at the discretion of the City. For proposals submitted electronically, all required forms must be uploaded in the area provided in the vendor portal.

PROPOSAL MODIFICATIONS Any Proposer who wishes to make modifications to a proposal already received by the City of Anaheim must withdraw their proposal in order to make the modifications.

Withdrawals must be made in accordance with the terms and conditions of this solicitation (see Withdrawal of Proposal). For proposals submitted in paper form, all modifications must be made in ink, properly initialed by Proposer’s authorized representative, executed, and resubmitted in accordance with the terms and conditions of this solicitation. Electronic submissions may be withdrawn and resubmitted online. It is the responsibility of the Proposer to ensure that modified or withdrawn proposals are resubmitted before the Submission Deadline.

PROPOSAL OPENING AND RESULTS Only the names of the Proposers submitting proposals will be posted after opening. After an award is made, proposals received will become public record and made available upon request to the City Clerk.

PROPOSER IS SOLE POINT OF CONTACT The Successful Proposer will be the sole point of contact for any resulting contract. The City will look solely to the Successful Proposer for the performance of all contractual obligations that may result from an award based on this RFP, and the awarded Proposer shall not be relieved for the non-performance of any or all subcontractors.

PROPOSER'S BACKGROUND Proposer must provide a company profile. Information required is shown on the enclosed Request for Proposal. If so requested, Proposer must include in their proposal a complete discl osure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based upon the Proposer’s prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or conte ntious demeanor, significant failure(s) to meet contract milestones or other contractual failures.

PROPOSER'S REFERENCES Proposers may be required to provide references from similar projects performed for any other clients. Information required is shown on the enclosed Request for Proposal.

QUALIFICATION OF PROPOSERS Each Proposer shall be skilled and regularly engaged in the general class or type of work called for under the contract. The Proposer's experience shall be set forth and submitted in the Pr oposal. It is the intention of the City to award a contract to a Proposer who furnishes satisfactory evidence that the Proposer has the requisite experience, ability, sufficient capital, facilities, and resources to enable the Proposer to perform the work successfully and properly, and to complete it within the time specified in the contract. To determine the qualifications of the Proposer, the City will weigh any evidence that the Proposer has performed satisfactorily other contracts of like nature, magn itude and comparable difficulty and comparable rates of progress. In selecting the Successful Proposer, consideration will be given not only to the financial standing but also to the general competency of the Proposer for the performance of the work covered and/or specified in the contract documents.

QUESTIONS AND COMMENTS Questions and comments regarding this solicitation must be submitted 15 electronically through the vendor portal no later than ten (10) days before the Submission Deadline, unless a different date is stated in the specific RFP. The questioner's company name, phone, email address, and contact person must be included with the questions or comments. Answers made by the City will be posted electronically in the vendor portal. Attempting to obtain information from anyone other than the named point of contact for this RFP is strictly prohibited. Communications about this RFP with other City staff or elected officials, or other efforts to influence the outcome of the RFP process may result in disqualification or rejection of the offending company’s proposal.

REJECTION OF PROPOSALS, WAIVER OF INFORMALITIES The City reserves the right to reject any or all proposals, or any part of a proposal. The City reserves the right to reject the proposal of any Proposer who previously failed to perform adequately for the City or any other client. The City expressly reserves the right to reject the proposal of any Proposer who is in default on the payment of taxes, licenses, or other monies due the City of Anaheim.

SIGNATURES An individual who is authorized to bind the Proposer must sign the proposal.

SPECIAL PROVISIONS ATTACHMENT The special provisions attachment contains requirements that are hereby incorporated into this request for proposal and will become binding contract documents. Please enclose the signed special provisions form and any affidavits, bonds or other required documents with your proposal.

SPECIFICATIONS, DEFINITION The term "specification" as used in this solicitation shall be interpreted to mean all the pages that make up this solicitation, including but not limited to; the Request For Proposals, Instructions To Proposers, Scope of Work, Proposal form(s), Special P rovisions, and Insurance Certificates.

SUBMISSION METHOD The City issues and receives most solicitations electronically through the Bid Management Vendor Portal. However, in the event paper proposals are requested, such proposals must be submitted in seal ed envelopes and should be properly identified with the Proposal number and the Submission Deadline. Telephone, facsimile, or late Proposals will not be accepted or considered.

TAXES Successful Proposer shall pay all federal, state and taxes, levies, d uties and assessments of every nature due in connection with any work under the contract and shall indemnify and hold harmless the City of Anaheim from any liability on account of any and all such taxes, levies, duties, assessments and deductions. Proposal prices shall include allowance for said taxes.

TERMS OF THE OFFER The City reserves the right to negotiate final contract terms with any Proposer selected. The contract between the parties will consist of the RFP together with any modifications thereto, the awarded Proposer’s proposal, and all modifications and clarifications that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documents, the documents shall control in the following order of precedence: the final executed contract, the RFP, any modifications and clarifications to the awarded Proposer’s proposal, and the awarded Proposer’s proposal. Specific exceptions to this general rule may be noted in the final executed contract. Proposer understands and acknowledges that the representations above are material and important, and will be relied on by the City in evaluation of the proposal. Proposer misrepresentation shall be treated as fraudulent concealment from the City of the facts relating to the proposal.

WITHDRAWAL OF PROPOSAL Proposers’ authorized representative may withdraw Proposals only before the Proposal Submission Deadline. After that time, Proposers may not withdraw their Proposals for a period of ninety (90) days from the date of opening, unless a different time limit is identified in the specifications of this solicitation. At no time may the successful Proposer withdraw his Proposal.

End of General Conditions
16 Appendix I – Class Specifications

17 18

19 Appendix II – Standard Insurance Language

Note: The following represents ANAHEIM’S standard language for the insurance provisions in its professional services contracts. With few exceptions, the language in the final Agreement will be as shown here. If a proposer has any specific concerns regarding any of the ANAHEIM’s insurance language or requirements, which would render the proposer unable or unwilling to e nter into an Agreement with the City, the proposer shall identify these concerns in its proposal . Deviations from the ANAHEIM’S standard language may be considered by the City in its evaluation of the responsiveness of a proposal.

INSURANCE

Without limiting ANAHEIM’S right to indemnification, it is agreed that CONSULTANT shall secure, prior to commencing any activities under this Agreement, and maintain, during the term of this Agreement, insurance coverage as follows:

Workers’ Compensation Insurance as required by California law and Employers Liability Insurance in an amount not less than $1,000,000 per occurrence/accident/illness/injury.

Commercial General Liability Insurance, including coverage for Premises and Operations, Contractual Liability, Personal Injury Liability, Products/Completed Operations Liability, as well as Independent CONSULTANT’S Liability where appropriate, in an amount not less than $2,000,000 per occurrence, $4,000,000 annual aggregate, written on an occurrence form. Such insurance shall be written on a primary basis but may include a deductible or self-insured retention of more than $10,000 per occurrence, provided that such deductible or self-insured retention is disclosed to ANAHEIM, in writing, at the inception of this Agreement.

Commercial Automobile Liability Coverage including—as applicable—owned, non-owned, and hired autos, in an amount not less than $2,000,000 per occurrence, combined single limit, as required by California law.

Professional Liability Insurance, in an amount not less than $2,000,000 per occurrence or per claim. Such insurance shall be written on a primary basis, but may include a deductible or self-insured retention of more than $10,000 per occurrence, provided that such deductible or self-insured retention is disclosed to ANAHEIM, in writing, at the inception of this Agreement.

CONSULTANT agrees that this insurance shall not be voluntarily cancelled by CONSULTANT, or limited in scope or coverage by CONSULTANT, until after thirty (30) days prior written notice has been given to the City Clerk, City of Anaheim, 200 S. Anaheim Blvd., Anaheim, CA 92805. This does not apply to cancellation for non-payment of premium, which requires notice of not less than ten (10) days. 20 Each insurance policy required by this Agreement shall contain the following clause or shall otherwise provide for the following conditions:

“It is agreed that any insurance maintained by CONSULTANT pursuant to this Agreement shall be primary to, and not contribute with, any insurance or self- insurance maintained by the City of Anaheim.”

“The City of Anaheim, its officers, agents, employees, representatives and ANAHEIM- designated volunteers are added as additional insured as respects the acts, omissions, operations and activities of, or on behalf of, the named insured, in regard to products supplied to, or work or services performed for, or related to, the City of Anaheim.”

Prior to commencing any work under this Agreement, CONSULTANT shall deliver to ANAHEIM insurance certificates confirming the existence of the insurance required under this Agreement, and including the applicable clauses referenced above. Also, within thirty (30) days of the execution date of this Agreement, CONSULTANT shall provide ANAHEIM (i) endorsements to the insurance policies that add to these policies the applicable clauses referenced above, or (ii) in lieu of said endorsements, documentation acceptable to ANAHEIM evidencing that the coverage, terms, and conditions set forth in the above-referenced clauses are otherwise included in said insurance policies. Insurance required hereunder shall be placed with insurers (i) admitted to write insurance in California, (ii) possessing an A.

M. Best’s rating of A VII or higher, or (iii) otherwise acceptable to ANAHEIM, with prior written permission from ANAHEIM. In the event that a claim or other legal action is filed against ANAHEIM, and if ANAHEIM, in its good faith opinion, believes it may have coverage under any of the insurance required herein, then ANAHEIM has the right to demand, and to receive within a reasonable time period, copies of the insurance policies related to such required insurance; provided, however, that this provision shall not apply if the parties agree that CONSULTANT shall fully defend, hold harmless, and indemnify ANAHEIM against any such claim or other legal action.

In addition to other remedies ANAHEIM may have if CONSULTANT fails to provide or maintain any insurance policies or policy endorsements to the extent and within the time herein required, ANAHEIM may, at its sole option:

Order CONSULTANT to stop work under this Agreement and/or withhold any payment(s) that become due to CONSULTANT hereunder until CONSULTANT demonstrates compliance with the requirements hereof;

Terminate this Agreement.

21 Exercise of any of the above remedies, however, is an alternative to other remedies ANAHEIM may have and is not the exclusive remedy for CONSULTANT’S failure to maintain insurance or secure appropriate endorsements.

Nothing herein contained shall be construed in any way as limiting the extent that an CONSULTANT may be held responsible for payments of damages to persons or property resulting from CONSULTANT’S, (or CONSULTANT’S AGENT or SUB-AGENT, if any) performance of the work covered under this Agreement.

In the event CONSULTANT hires other persons or firms to perform some of the work related to this Agreement, CONSULTANT shall ensure (i) that the acts or omissions of such persons or firms are covered under the above-referenced liability insurance, or (ii) that such firms maintain insurance equal to or better than, and subject to the same limits, terms and conditions as, the insurance required of CONSULTANT under this Agreement (except for firms that are not performing professional services— such firms shall not be required to carry the above-referenced professional liability insurance); and in either instance, CONSULTANT shall provide, or cause to be provided, evidence of such insurance coverage, reasonably acceptable to ANAHEIM.

ANAHEIM’S Risk Manager is hereby authorized to amend the requirements set forth herein in the event that such reduction is in ANAHEIM’S best interest.

22 Appendix III – Standard Indemnification Provision

The following represents the City’s standard language for the indemnification, defense and hold harmless provisions in its contracts. With very few exceptions, the language in the final Agreement will be as shown here. If a proposer has any specific concerns regarding any of the City’s indemnification language that would render the proposer unable or unwilling to enter into an Agreement with the City, proposer shall identify these concerns in the proposal. Deviations from the City’s standard language may be considered by City in its evaluation of the responsiveness of a proposal.

[Note: Proposer should also be aware it is the City’s practice not to enter into Agreements that contain restrictive limitation of liability language or provisions. This includes language and provisions seeking to limit or restrict liability based on cost of services performed or goods provided.]

INDEMNIFICATION

As respects acts, errors or omissions in the performance of professional services, CONSULTANT agrees to indemnify and hold harmless ANAHEIM, its officials, officers, and employees from and against any and all claims, losses, damages, defense costs, or liability, of any kind or nature, arising out of the negligent acts, errors or omissions of the CONSULTANT or any SUB-AGENT in the performance of professional services under this Agreement, except those matters arising out of the sole negligence or willful misconduct of ANAHEIM.

As respects all acts, errors or omissions that do not arise directly out of the performance of professional services, including but not limited to those acts, errors or omissions typically covered by general and automobile liability insurance, CONSULTANT agrees to indemnify, defend (at ANAHEIM'S option), and hold harmless ANAHEIM, its officials, officers, employees, agents, and representatives from and against any and all claims, losses, damages, defense costs, or liability, of any kind or nature (collectively referred to hereinafter as “Claims”), arising out of or in connection with CONSULTANT’S (or CONSULTANT'S AGENT or SUB-AGENT, if any) acts, errors, omissions, or work, relative to this Agreement; except for those Claims that arise out of the sole negligence or willful misconduct of ANAHEIM.

The obligations set forth in this indemnification provision (i) shall be in effect without regard to whether or not ANAHEIM, CONSULTANT, or any other person maintains, or fails to maintain, insurance coverage, or a self-insurance program, for any such Claims; and (ii) shall survive the termination of this Agreement.

23 Appendix IV – Non-Collusion Affidavit

Note: To be executed by Proposer and submitted with proposal. STATE OF CALIFORNIA County of _________________________ ______________________ , being first duly sworn deposes and says that he/she is __________________________ of ______ , the party making the foregoing bid that such bid is not made in the interest of or on the behalf of any undisclosed person, partnership, company, association, organization or corporation; that such bid is genuine and not collusive or sham; that said bidder has not directly or indirectly induced or solicited any other bidder to put in a false or sham bid and has not directly or indirectly coll uded, conspired, connived, or agreed with any bidder or anyone else to put in a sham bid, or that anyone shall refrain from bidding; that said bidder has not in any manner directly or indirectly sought by agreement, communication, or conference with anyone to fix the bid price of said bidder or of any other bidder or to fix any overhead profit, or cost element of such bid price, or of that of any other bidder, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in such bid are true, and further, that said bidder has not directly or indirectly submitted his bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative there to, or paid and will not pay any fee in connection therewith, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, or to any other individual except to any person or persons as have a partnership or other financial interest with said bidder in the general business.

By __________________________

Subscribed and sworn to before me this

day of , 20

24 Appendix V: Fees

Classification Pay Rate to Worker Range Billing Rate Range Most Recent
90 Day
Fulfillment
Number
Provided
Current
Active and
Available
Staff for This
Classification
Cleaner/Set
Up Worker
$ To $ $ To $

25 Appendix VI: References

Client Reference No. 1
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size

Business Initiation Date
Rationale for Inclusion as a Reference

Client Reference No. 2
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference

Client Reference No. 3
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size

Business Initiation Date
Rationale for Inclusion as a Reference

26 Appendix V: Reference (Continued)

Client Reference No. 4
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size

Business Initiation Date
Rationale for Inclusion as a Reference

Client Reference No. 5
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size

Business Initiation Date
Rationale for Inclusion as a Reference

27 Appendix VII: Sample Professional Services Agreement (PSA)

(PSA Begins on the Following Page)

28 29

30 31

32 33

34 35

36 37

38 39

40 41

42 43

44 45

46 47

48 49

50 51

52 53

54 55

56 57

58 59

60 61

62 63

64 65

66 67

Appendix VIII: Pre-Bid Conference Map and Directions

PROPOSAL FOR:

RFP#560-3-17-2023
Temporary Agency Services

Anaheim Convention Center, CA

FROM:

S4 Global Solutions LLC dba Hospitality
Services Group

Exhibit B
24 Appendix V: Fees
Classification Pay Rate to Worker Range Billing Rate Range Most Recent
90 Day
Fulfillment
Number
Provided
Current
Active and
Available
Staff for This
Classification
Cleaner/Set
Up Worker
$ To $ $ To $ 18.75 20.25 27.5625 29.7675 100 10 Staffs/ Request
Mark Up Rate- 47%

RFP #560-3-17-2023

REQUEST FOR PROPOSAL

TEMPORARY AGENCY SERVICES

SECTION/TITLE PAGE
*EXECUTIVE SUMMARY ..………………………...………...…………….………...1
*EXPERIENCE ……………………….……….........................................................3 *FIRM BACKGROUND ……………......................................................................4 * PERSONNEL …………..………………...….........................................................5 * REPORTING …..…………………………….........................................................6 * REFERENCES …..……………………………......................................................8 * CONTRACT PERFORMANCE …..…………………………...............................11 * RFP EXCEPTIONS …..…………………………….............................................12

EXECUTIVE SUMMARY

Jeff Bryne
Anaheim Convention Center

Dear Jeff:

Good day! S4 Global Solutions dba Hospitality Services Group (HSG) hereinafter referred to as “HSG” is a company that provides top quality candidates to businesses, organizations and facilities, providing critical human capital management services in support of our clients' mission.

With over 25 years of institutional experience in staffing, direct hire and outsourced turnkey services across the United States, HSG has ever been financially stable and have been in business of providing staffing services for more than Five (5) years.

Human Capital Management is difficult, complex and nuanced, while regulations are always evolving.

This makes for a very difficult environment in which to recruit the best talent possible. HSG takes this burden on behalf of our clients, allowing them to focus on their other mission essential work streams.

The increased uncertainty in the economy makes it difficult to make permanent hiring decisions. HSG recognizes these challenges, providing a temporary solution with the highest possible quality candidate for each role, helping de-risk our clients' budgets.

We are committed to our clients' success, which means understanding and addressing their needs. That drives how we define our objectives as a team and creates our standards for success, which ensures we maintain the highest level of quality. Other HCM service providers focus on driving volume to the detriment of quality of candidate and service.

Our Recruiters are our frontline forces, who are extremely knowledgeable and highly skilled at sourcing the right talent for our clients' needs. Their vast experience operating in a broad range of industries gives our recruiters an edge when talking with prospective candidates. First and foremost, our recruiters understand how to utilize the tools at their disposal to target the right geographies and prospective talent pools to identify the right candidates. This includes leveraging technology in addition to grassroots recruiting campaigns focused on job fairs, schools, places of worship and other areas where groups convene. Our recruiters treat each of the candidates with respect, getting to know them, knowing what questions to ask based on positions they are recruiting for, and creating strong touchpoints, which drives successful hires with loyal employees.

We assess and prescreen our candidates based on the clients' requirements and qualifications. We make sure that each candidate passes our initial screening through their communication skills, ability to answer general questions about prior experience, knowledge of the job that they are applying for, and their willingness to work.

We utilize EZ Screen, which provides us with a large menu of background check options from federal, state and local levels to include social security mismatch, federal criminal database and county criminal database (as allowed by federal, state and local law). Also allows us to order 5-panel and 10-panel drug tests on as needed basis. EZ Screen software provides us with ease of use and transparency throughout the background check due diligence process - with automated alerts to our internal team so it saves us time to check the new hire's background record. Below is the list of all the EZ Screen backgroun d checks that can be utilized:

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▪ Nationwide Criminal Check
▪ Statewide Criminal Check
▪ County Criminal Check
▪ Federal Criminal Check
▪ Federal Civil Check
▪ Motor Vehicle Report
▪ Credit Reports
▪ Social Security Number Trace/Past Address History
▪ Professional License Verification
▪ Education Verification
▪ Employment Verification
▪ Eviction Reports
▪ Drug Screening

Our team takes pride in providing excellent customer support by delegating key points of contact per department. We have personnel dedicated to each client across our departments (recruiting, scheduling, accounting and HR). These personnel handle various aspects of the customer experience throughout the project lifecycle. Client has a contact roster that is provided to them in the client onboarding packet.

The client onboarding packet provides other useful information, such as request forms, billing information requests and important details. Client understands who to contact in what department for which reasons. Understanding who to contact for what reasons, helps eliminate time spent figuring out who to call or email.

Our typical working hours are from 7am to 5pm MST. Staff are on call for afterhours issues or emergencies.

All communication is responded to within 2hrs Mondays to Fridays and within 4hrs on a weekend. We offset our corporate staff’s work schedules to cover operations 7 days a week, with built -in redundancy, ensuring there’s not just one person available to respond to client demands.

Clients have the key leaders direct phone numbers for any emergency situations that may arise or for direct feedback regarding performance.

Overall, our company guarantees to create a workplace environment that is equitable, encouraging and professionally stimulating. With your support, we can provide top-notch services to the guests of the Anaheim Convention Center and together, we can work towards greater success and prosperity.

We thank you in advance for this opportunity, and we look forward to doing business with you soon.

Sincerely,
Alexander Biljic
Chief Executive Officer
S4 Global Solutions dba Hospitality Services Group
Phone: 917-969
-1685
Email: [email protected]

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EXPERIENCE

HSG has, national footprint and leveraging technology, to attract, engage, convert and retain top recruits across 26 states. We use several different websites to attract talent, such as Indeed, Linkedin, and Facebook. Our recruiters utilize an applicant tracking software system called Recruitee, to track prospective employees along their journey from recruitment to employment. This helps us recruit across the country with a team of recruiters. We have a database of +50,000 candidates that continues to grow every day.

We utilize use of NextCrew, our labor management software, which streamlines workforce management. With this, we can post job opportunities to our pool of candidates faster and therefore provide staffing efficiently. This also helps to reduce the cost of staffing by integrating modern technologies into one staffing software solution and automating administrative tasks. The data we capture from NextCrew is utilized to drive our payrolling and invoicing processes.

We offer training with our Time and Attendance software. We also provide them in-person training - depending on the position they will be fulfilling and the facility where they will be deployed. We currently have training sites to cater these in-person training session, making sure that they are ready for the job when deployed.

We also conduct New Hire Orientation that covers the following:
•
Introduction to HSG University (HSG- U)
• Administrative Onboarding
• On The Job With HSG
• Safety Orientation
• Hazard Communication Training
• Bloodborne Pathogen Training
• HSG Covid Policy
• Workplace Violence
• Anti-Harassment

Our clients can expect to interview candidates within 48-72 hours from the date of personnel request.

Orders are typically submitted electronically via Jotform, which is distributed to our sales team, customer service team and the recruiters. We also take requests via sms, email, or phone call to oursales team, customer servicesteam or recruiters, who will take the order, processit and begin working with the recruiters to find candidates who match the criteria outlined by the client. Once the recruiters have found 3-5 candidates, the scheduling department will facilitate interviews with the client to determine which candidates best fulfill the needs of the client. After a hiring decision is made, the candidate is administratively onboarded, and is given instructions of duty location, date and time to report along with the correct POC contact information and duty uniform instructions.

Our highly experienced professional corporate staff/ project team deliver reliable, consistent service, addressing client requests expeditiously. This is largely driven by our proven processes, procedures and technology stack in place. With our Chief Executive Officer as the Project Administrator, together
with our Chief Human Resources Officer and Recruitment and Placement Manager , and with 41+ staff in place and ready to assist, querries and problems that will occur during the contract will be handled expeditiously and will result in a fast response to problems that will arise.

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FIRM BACKGROUND

S4 Global Solutions LLC dba Hospitality Services Group (HSG) is a Corporation that provides top quality candidates to businesses, organizations and facilities, providing critical human capital management services in support of our clients' mission. With over 25 years of institutional experience in staffing, direct hire and outsourced turnkey services, HSG develops solutions that address our clients' needs.

With office located at located at 14747 N. Northsight Blvd., Ste. 111 Scottsdale, AZ 85260 , HSG is a
Service-Disabled Veteran-Owned Small Business (SDVOSB), as verified by US Dept. of Veterans Affairs Center for Verification and Evaluation (CVE), that delivers decisive advantage to clients operating across the peace-crisis-conflict spectrum. We provide core talent acquisition & management solutions and operational support services to our clients across the United States and abroad. S4GS serves its clients in various capacities around the globe. It functions in both prime contractor and sub- contractor roles, helping clients navigate complexity, while ensuring their mission success.

Public Entity Experience includes US and Foreign Government Agencies as well as international non -
government organizations. We have 10 years of working with these organizations in various locations throughout the world. As a matter of standard practices, these clients have asked to not be mentioned by name and to not be contacted by any parties
not directly involved with the projects in reference.

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PERSONNEL
HSG has more than 40 employees aside from the recruiting team that will spearhead the recruiting process that will assist and help Anaheim Convention Center with regard to staffing services. The following are our corporate officers who will work closely with Anaheim Convention Center.

Alexander Biljic will be the Project Administrator. He is the Chief Executive Officer of the company.

He studied Bachelor of Science in Business Administration and Graduated from Indiana University Northwest. He also obtained his Master’s degree in NYU Stern School of Business. Since the company’s inception, his main responsibility has been to look after all the departments and its branches, making sure they are delivering and exceeding all our clients' needs. He develops high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.

He leads and motivates subordinates to advance employee engagement and develop a high performing managerial team. He also oversees all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. He makes high-quality investing decisions to advance the business and increase profits. Alexander also enforces adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.

He reviews financial and non-financial reports to devise solutions or improvements. He also builds trust relations with key partners and stakeholders and act as a point of contact for key customers.

Analyzing problematic situations and occurrences and provide solutions to ensure company survival and growth is his forte, while maintaining a deep knowledge of the markets and industry of the company.

Mike Rosenow is currently the Chief Human Resources Officer (CHRO) for HSG. He holds both a BA and MS Degree from the State University of New York College at Buffalo. He began his 20 plus years career in different facets of Human Resources - Recruiting Manager, Vice President of Huma n Resources, serving more than 15,000 employees. Finding an entrepreneurial opporutnity, Mike founded his own HR Consulting Practice where he provided Recruitment and HR Consulting to the Hospitality and Healthcare Industries, before joining HSG. Today, Mike's spearheading the overall Onboarding and Recruitment efforts at HSG. He ensures everything is running smoothly finding high quality candidates in short order \to meet our clients' needs.

Victoria Mancilla plays a crucial role in HSG as Manager of Recruiting and Talent. She started her career in Talent Acqusition since 2012. She's responsible for daily recruiting, scheduling 40-60 monthly job interviews. Provides day-to-day leadership to the recruiting and HR team. Responsible for solving employee relation issues and great communication with the clients. Leads the full recruitment life cycle, from sourcing strategies, talent recruitment and acquisition to interview preparation offer negotiation and on-boarding. Victoria has led high-volume recruitment efforts across different states to recruit potential candidates for hotels, resorts and high scale restaurants. Victoria also has scheduled and coordinated meetings appointments and travel arrangements for new candidates.

Alexander Biljic will be the head of the day- to-day operations and responsible for ensuring the company’s success with the services needed by the Center. Mike Rosenow will be responsible with the onboarding and trainings of the employees to be deployed to the convention center while Victoria Mancilla will be in charge with recruitment of possible candidates for the job positions needed by the City. Although they have different responsibilities, all questions and queries needed by the city can be coursed to any of them and they will be the point of contact between the company and the Anaheim Convention Center.

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REPORTING

We conduct reports timely with our payrolling and invoice processes. The reports uploaded to our labor management software serves as our database which allows us to monitor time and attendance of our temporary labor workforce and address reports made against them in real time.

NextCrew is our temporary labor management software, which streamlines workforce management by allowing us to upload, update and modify schedules in seconds, capture time and attendance through the mobile app (with geofencing capabilities to ensure fidelity of information), and post job opportunities to our pool of candidates. This helps to reduce the cost of staffing by integrating modern technologies into one staffing software solution and automating administrative tasks. The data we capture from NextCrew is utilized to drive our payrolling and invoicing processes.

We process our invoicing through Quickbooks Online. The Accounts Payable Point of Contact for Anaheim Convention Center will receive an invoice via email. We can accept credit card payments (cc processing charges apply), ACH or wire transfer. Standard payment terms are net 15 days.

Our Scheduling department engages with the employees and our clients to coordinate schedules, ensure time sheets and attendance by the employees are accurate and resolve any issues that may arise. We focus on providing a great experience for our field staff, driving retention and high productivity to deliver the best possible work product for our clients.

Program Tracking with NextCrew –
Our customizable time and attendance platform provides us with several capabilities to capture geofenced mobile clock in and clock out , track employees’ hours, manage overtime and track certification requirements / renewals. We can generate a multitude of reports and export them into excel, csv or pdf file formats. Here is some of the Reports that can be downloaded or exported into excel csv or pdf file formats.

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Additional reporting and analytics include dashboard access to visualize certain program-specific trends:

Anaheim Convention Center’s integration with our time and attendance platform helps ensure optimal program management, accurate time and attendance data capture and overall mission success.

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REFERENCES

Below are the references of how HSG work with clients. We optimize maximum productivity of our clients and provide top notch employment services.

Page 8 of 12 ends

25 Appendix VI: References
Client Reference No. 1
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference
Client Reference No. 2
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference
Client Reference No. 3
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference
Aramark- McCormick Place Convention Center, Chicago, IL 21 Temporary Employees per Event.

Mike Mollerdino
847.309.6613
[email protected]
$123,000/ year - Based on 14 staff invoiced
2017
Able to provide staff efficiently in similar Convention Centers.

Levy Restaurants - Notre Dame Stadium
125 Temporary Employees per Event.

Ed Olson- Director for Operations
773.405.7742
[email protected]
$868,000 / year - Based on 70 staffs invoiced
2018
Provide staff efficiently in similar Convention Centers Levy Restaurants - United Center, Chicago, IL
125 Temporary Employees per Event
Alyssa Martinez- Sr. Talent Acquisition & Training Manager 312.455.7523
[email protected]
$868,000 / year - Based on 70 staffs invoiced
2018
Provide staff efficiently in similar Convention Centers

Page 9 of 12 ends

26 Appendix V: Reference (Continued)
Client Reference No. 4
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference
Client Reference No. 5
Item Vendor Response
Name
Population
Contact Name
Contact Telephone Number
Contact E-mail Address
Approximate Portfolio Size
Business Initiation Date
Rationale for Inclusion as a Reference
Aimbridge Hospitality
Ed Burke
412-999-5423
[email protected]
Contract Value- +$3MM
2021
Provide similar Job Position required by RFP
Sonesta International Hotels
Christopher Horn
860.214.9583
[email protected]
$1MM per annum
2022
Provided efficiently similar Job Positions.

Page 10 of 12 ends

CONTRACT PERFORMANCE

We maintain a good relationship with our clients in accordance with our mission as well as our client ’s desired endstates. During the past 5 years of our company, we did not cancelled n or terminated contracts for convenience, non -performance, or any other reason with our clien ts. We also did not file nor did a client file against our company any legal action.

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RFP EXCEPTIONS

HSG submits this proposal to the Anaheim Convention Center and hereby acknowledges the receipt of any addenda (s). Our company shall comply with the terms and conditions of this RFP. We do not have any reservations nor exceptions to this RFP and will religiously comply with its terms and conditions.

Page 12 of 12 ends

Anaheim City CouncilJuly 11, 2023

Anaheim City Council
July 11, 2023