AXON Restated and Amended Master Service
Agreement
This RESTATED AND AMENDED MASTER SERVICES AGREEMENT ("Restated Agreement") incorporates, affirms and modifies the Master Service Agreement dated 19 June 2015 ("Agreement") between AXON ENTERPRISE, INC., a Delaware corporation, fka TASER International Inc., ("Axon") and the City of Anaheim, ("Agency"). Axon and Company may also be referred to in this Restated Agreement individually as "Party" or collectively as "Parties." To the extent this Restated Agreement contains terms and conditions that differ from those contained in the Agreement, this Restated Agreement shall control.
The Parties agree that a concept or principle covered in this Restated Agreement shall apply and be incorporated into all other provisions of the Agreement in which the concept or principle is also applicable, notwithstanding the absence of any specific cross-reference thereto. All capitalized and defined terms referenced, but not defined, in this Restated Agreement shall have the meanings assigned to them in the Agreement.
The Parties wish to add The Officer Safety Plan 7+ Premium and associated services to the Agreement.
NOW, THEREFORE, in consideration of the mutual covenants and agreements contained in this Restated Agreement and the Agreement, the Parties hereby agree as follows:
1. The attached Appendices are hereby incorporated into the Agreement:
a. Attachment A — Axon Cloud Services Terms of Use Appendix b. Attachment B - TASER 7 Appendix
c. Attachment C— Professional Services Appendix
d. Attachment D - Axon Auto-Tagging Appendix
e. Attachment E- Axon Respond Appendix
f. Attachment F- Add-on Services Appendix
g. Attachment G- Axon Auto-Transcribe Appendix
h. Attachment H- Axon Virtual Reality Content Terms of Use Appendix i. Attachment I- Axon Channel Services Appendix
j. Attachment J- Technology Assurance Plan Appendix
k. Attachment K — Axon Quote — 0-413663
I. Attachment L — Additional Product Pricing
2. Paragraph 9(a) of the Agreement (Subscription Term) is hereby amended to read in full as follows:
a. Subscription Term. The start date of the Term of this Agreement will be determined by the shipment date of any hardware ordered as authorized by you in a signed Quote or purchase order will remain in effect for the first year subscription Term ("Initial Term") agreed to in the Quote or purchase agreement, together with any Renewal Terms, until terminated as provided in this Agreement. If the hardware is shipped in the first half of the month, then the Initial Term starts on the 1s t of the following month. If the hardware is shipped in the last half of the month, then the term begins on the 15th of the following month. If no hardware is purchased, then the Initial Term will begin on the first of the month following the Effective Date of the Agreement.
The Agreement, as modified by this Restated Agreement will automatically renew for up to six (6) additional terms of one (1) year each ("Renewal Term" or "Terms") after the completion of 41 AXON Restated and Amended Master Service
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the Initial Term or any subsequent Renewal Term (whichever is applicable) at the prices set forth in the Quote, unless you give us written notice of cancellation sixty (60) days prior to the end of the Initial Term or the then current Renewal Term. This provision is separate and independent from paragraph 10 (Termination), which allows the parties to terminate the Agreement with or without cause. In addition, for purposes of clarification i) the reference to the "then current Term" in paragraph 10(b)(ii) means the then current one year term of the Agreement, as amended, and ii) termination by Agency based on the non-appropriation or non-availability of funds is not a breach of the Agreement or any amendments thereto.
3. Paragraph 17(a) of the Agreement (Indemnification by Us) is hereby amended to read in full as follows:
a. Indemnification by Us. Except for claims arising from Agency's use of Conducted Energy Weapons ("CEW"), we will defend, indemnify, and hold you harmless, and each of your respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any acts or omissions of us or our subcontractors or anyone directly or indirectly employed by any of them or anyone for whose acts arising out of or related to this Agreement any of them may be liable, save and except for damage or injury caused solely by the negligence of you or your agents, officers, or employees. For claims arising from Agency's use of CEW, we will defend, indemnify, and hold you harmless, and each of your respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of a third-party claim against Agency resulting from any negligent act, omission, or willful misconduct by us under this Agreement, except to the extent of Agency's negligence or willful misconduct, or claims under workers compensation.
4. Paragraph 18 of the Agreement (Limitations of Liability) is hereby amended to read in full as follows:
18. Limitations of Liability. WE AND OUR AFFILIATES OR LICENSORS WILL NOT BE LIABLE TO YOU
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA), EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NEITHER WE NOR ANY OF OUR
AFFILIATES OR LICENSORS, WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH: (A) YOUR INABILITY TO USE THE EVIDENCE.COM SERVICES, INCLUDING AS A RESULT OF ANY (1) TERMINATION OR SUSPENSION OF THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE EVIDENCE.COM SERVICES, (II) OUR DISCONTINUATION OF ANY OR ALL OF THE EVIDENCE.COM SERVICES, OR (III) WITHOUT LIMITING
ANY OTHER OBLIGATIONS, ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF THE EVIDENCE.COM SERVICES FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (C) ANY INVESTMENTS, EXPENDITURES, OR
COMMITMENTS BY YOU IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE EVIDENCE.COM SERVICES; OR (D) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR
AXON Restated and Amended Master Service
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THE DELETION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY OF YOUR CONTENT OR OTHER DATA. IN ANY CASE, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY
OF LIABILITY, OUR AND OUR AFFILIATES' AND LICENSORS' AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE GREATER OF $10,037,642.92 or the amount of insurance maintained and collectible for payment of losses carried by Axon.
5. Paragraph 20 (Insurance) is hereby added to the Agreement to read in full as follows:
20. Insurance.
20.1 Without limiting Agency's right to indemnification, it is agreed that Axon shall secure, prior to commencing any activities under this Agreement, and maintain, during the term of this Agreement, insurance coverage as follows:
.01 Workers' Compensation Insurance as required by California law and Employers Liability Insurance in an amount not less than $1,000,000 per occurrence. .02 Commercial General Liability Insurance, including coverage for Premises and Operations, Contractual Liability, Personal Injury Liability, Products/Completed Operations Liability, and Independent Axon's Liability, in an amount not less than $2,000,000 per occurrence, $4,000,000 annual aggregate, written on an occurrence form. Such insurance shall be written on a primary basis, but may include a deductible or self insured retention of more than $10,000 per occurrence, provided that such deductible or self-insured retention is disclosed to Agency, in writing, at the inception of this Agreement.
.03 Comprehensive Automobile Liability Coverage including-as applicable-owned, non-owned, and hired autos, in an amount not less than $2,000,000 per occurrence, combined single limit, as required by California law.
.04 Professional Liability Insurance, inclusive of Cyber liability, in an amount not less than $2,000,000 per claim, and Axon shall maintain such coverage for at least two (2) years from the termination of this Agreement. Such insurance shall be written on a primary basis, but may include a deductible or self insured retention of more than $10,000 per claim, provided that such deductible or self insured retention is disclosed to Agency, in writing, at the inception of this Agreement.
20.2 Each insurance policy required by this Agreement shall contain the following clause or shall otherwise provide for the following conditions: "This insurance shall not be cancelled, or limited in scope or coverage, until after thirty (30) days prior written notice has been given to the City Clerk, City of Anaheim, 200 S. Anaheim Blvd., Anaheim, CA 92805, except in the event of cancellation for non-payment of premium which shall provide for not less than thirty (30) days' notice."
20.3 Each insurance policy required by this Agreement, excepting policies for Professional Liability and Workers' Compensation, shall contain the following clauses or shall otherwise provide for the following conditions:
.01 "It is agreed that any insurance maintained by Axon pursuant to this Agreement shall be primary to, and not contribute with, any insurance or self-insurance maintained by the City of Anaheim."
.02 "The City of Anaheim, its officers, agents, employees, representatives and ANAHEIM-designated volunteers are added as additional insureds as respects the acts, omissions, operations and activities of, or on behalf of, the named insured, in regard to products supplied to, or work or services performed for, or related to, the City of Anaheim." _Al AXON Restated and Amended Master Service
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20.4 Prior to commencing any work under this Agreement, Axon shall deliver to Agency insurance certificates confirming the existence of the insurance required under this Agreement, and including the applicable clauses referenced above. Also, within thirty (30) days of the execution date of this Agreement, Axon shall provide Agency: (i) endorsements to the insurance policies which add to these policies the applicable clauses referenced above; or (ii) in lieu of said endorsements, documentation acceptable to Agency evidencing that the coverage, terms, and conditions set forth in the above-referenced clauses are otherwise included in said insurance policies. Insurance required hereunder shall be placed with insurers: (i) admitted to write insurance in California; (ii) possessing an A. M. Best's rating of A VII or higher; or (iii) otherwise acceptable to Agency, with prior written permission from Agency. In the event that a claim or other legal action is filed against Agency, and if Agency, in its good faith opinion, believes it may have coverage under any of the insurance required herein, then Agency has the right to demand, and to receive within a reasonable time period, copies of the insurance policies related to such required insurance; provided, however, that this provision shall not apply if the Parties agree that Axon shall fully defend, hold harmless, and indemnify Agency against any such claim or other legal action.
20.5 In addition to other remedies Agency may have if Axon fails to provide or maintain any insurance policies or policy endorsements to the extent and within the time herein required, Agency may, at its sole option:
.01 Order Axon to stop work under this Agreement and/or withhold any payment(s) which become due to Axon hereunder until Axon demonstrates compliance with the requirements hereof; or
.02 Terminate this Agreement.
Exercise of any of the above remedies, however, is an alternative to other remedies Agency may have and is not the exclusive remedy for Axon's failure to maintain insurance or secure appropriate endorsements.
20.6 Nothing herein contained shall be construed as limiting in any way the extent to which Axon may be held responsible for payments of damages to persons or property resulting from Axon's, (or Axon's contractors/subcontractor, if any) performance of the work covered under this Agreement.
20.7 In the event Axon hires other persons or firms to perform some of the work related to this Agreement, Axon shall ensure, and certify to Agency in writing that: (i) the acts or omissions of such persons or firms are covered under the above-referenced liability insurance; or (ii) such firms maintain insurance equal to or better than, and subject to the same limits, terms and conditions as, the insurance required of Axon under this Agreement (except for firms which are not performing professional services-such firms shall not be required to carry the above- referenced professional liability insurance); and in either instance, Axon shall provide, or cause to be provided, evidence of such insurance coverage, reasonably acceptable to Agency.
20.8 Agency's Risk Manager is hereby authorized to amend the requirements set forth herein in the event that such amendment is in Agency' S best interest based on the scope of services and nature of the project.
6. Paragraph 21 (Agency Responsibilities) is hereby added to the Agreement to read in full as follows:
AXON Restated and Amended Master Service
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21. Agency Responsibilities. Agency is responsible for (a) Agency's use of all hardware ("Axon Devices") provided by Axon under this Restated Agreement; (b) breach of this Restated Agreement or violation of applicable law by Agency or an Agency end user; (c) a dispute between Agency and a third-party over Agency's decision to use Axon Devices; (d) ensuring Axon Devices are returned to Axon or destroyed and disposed of securely and sustainably at Agency's cost; and (e) any regulatory violations or fines, as a result of improper destruction or disposal of Axon Devices by Agency. This paragraph does not alter Axon's indemnification obligations as set forth in paragraph 3 above (which modifies paragraph 17(a) of the Agreement), and the latter controls in the event of a conflict between these provisions.
7. Except as set forth in this Restated Agreement, the terms and provisions of the Agreement are hereby incorporated and affirmed in this Restated Agreement and shall be in full force and effect. The Agreement, this Restated Agreement, the Quote provided by Axon (Attachment K), and the Master Agreement Purchase Order issued by Agency for the items listed in Attachment K shall be collectively referred to as the "Amended Agreement." The Amended Agreement is the entire agreement between the parties for the products, goods and services purchased from Axon by Agency referenced in Attachment K.
8. The signatories to this Restated Agreement represent and warrant that they have full rights, power and authority to enter into and bind his or her, as the case may be, respective Party to the obligations set forth in this Restated Agreement without further consent or approval of any kind.
IN WITNESS WHEREOF, each Party, by and through its respective representative, has duly executed and delivered this Restated Agreement as of the Restated Agreement Effective Date.
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APPROVED AS TO FORM:
ANAHEIM 41RNrS OFFICE
&AXON Restated and Amended Master Service
Agreement
Attachment A
Axon Cloud Services Terms of Use Appendix
1. Definitions.
1.1. "Agency Content" is data uploaded into, ingested by, or created in Axon Cloud Services within Agency's tenant, including media or multimedia uploaded into Axon Cloud Services by Agency.
Agency Content includes Evidence but excludes Non-Content Data.
1.2. "Evidence" is media or multimedia uploaded into Axon Evidence as 'evidence' by an Agency.
Evidence is a subset of Agency Content.
1.3. "Non-Content Data" is data, configuration, and usage information about Agency's Axon Cloud Services tenant, Axon Devices and client software, and users that is transmitted or generated when using Axon Devices. Non-Content Data includes data about users captured during account management and customer support activities. Non-Content Data does not include Agency Content.
1.4. "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2. Access. Upon Axon granting Agency a subscription to Axon Cloud Services, Agency may access and use Axon Cloud Services to store and manage Agency Content. Agency may not exceed more end users than the Quote specifies. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence Lite, Agency may access and use Axon Evidence only to store and manage TASER CEW and TASER CAM data ("TASER Data"). Agency may not upload non-TASER Data to Axon Evidence Lite.
3. Agency Owns Agency Content. Agency controls and owns all right, title, and interest in Agency Content.
Except as outlined herein, Axon obtains no interest in Agency Content, and Agency Content is not Axon's business records. Agency is solely responsible for uploading, sharing, managing, and deleting Agency Content. Axon will only have access to Agency Content for the limited purposes set forth herein. Agency agrees to allow Axon access to Agency Content to (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this Agreement or policies governing use of the Axon products.
4. Security. Axon will implement commercially reasonable and appropriate measures to secure Agency Content against accidental or unlawful loss, access or disclosure. Axon will maintain a comprehensive information security program to protect Axon Cloud Services and Agency Content including logical, physical access, vulnerability, risk, and configuration management; incident monitoring and response; encryption of uploaded digital evidence; security education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice Information Services Security Addendum.
5. Agency Responsibilities. Agency is responsible for (a) ensuring Agency owns Agency Content; (b) ensuring no Agency Content or Agency end user's use of Agency Content or Axon Cloud Services violates this Agreement or applicable laws; and (c) maintaining necessary computer equipment and Internet connections for use of Axon Cloud Services. If Agency becomes aware of any violation of this Agreement by an end user, Agency will immediately terminate that end user's access to Axon Cloud Services.
5.1. Agency will also maintain the security of end usernames and passwords and security and access by end users to Agency Content. Agency is responsible for ensuring the configuration and utilization of Axon Cloud Services meet applicable Agency regulation and standards. Agency may not sell, transfer, or sublicense access to any other entity or person. Agency shall contact Axon immediately if an unauthorized party may be using Agency's account or Agency Content, or if account information is lost or stolen.
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5.2. To the extent Agency uses the Axon Cloud Services to interact with YouTube®, such use may be governed by the YouTube Terms of Service, available at https://vvww.youtube.com/static?template=terms.
6. Privacy. Agency's use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current version of which is available at https://www.axon.com/legal/cloud-services-privacy-policy . Agency agrees to allow Axon access to Non-Content Data from Agency to (a) perform troubleshooting, maintenance, or diagnostic screenings; (b) provide, develop, improve, and support current and future Axon products and related services; and (c) enforce this Agreement or policies governing the use of Axon products. 7 Axon Body 3 Wi-Fi Positioning. Axon Body 3 cameras offer a feature to enhance location services where GPS/GNSS signals may not be available, for instance, within buildings or underground. Agency administrators can manage their choice to use this service within the administrative features of Axon Cloud Services. If Agency chooses to use this service, Axon must also enable the usage of the feature for Agency's Axon Cloud Services tenant. Agency will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for Agency's Axon Cloud Services tenant. When Wi-Fi Positioning is enabled by both Axon and Agency, Non-Content and Personal Data will be sent to Skyhook Holdings, Inc. ("Skyhook") to facilitate the Wi-Fi Positioning functionality. Data controlled by Skyhook is outside the scope of the Axon Cloud Services Privacy Policy and is subject to the Skyhook Services Privacy Policy.
8. Storaae. For Axon Unlimited Device Storage subscriptions, Agency may store unlimited data in Agency's Axon Evidence account only if data originates from Axon Capture or the applicable Axon Device.
Axon may charge Agency additional fees for exceeding purchased storage amounts. Axon may place Agency Content that Agency has not viewed or accessed for 6 months into archival storage. Agency Content in archival storage will not have immediate availability and may take up to 24 hours to access.
For Third-Party Unlimited Storage the following restrictions apply: (i) it may only be used in conjunction with a valid Axon's Evidence.com user license; (ii) is limited to data of the law enforcement agency that purchased the Third-Party Unlimited Storage and the Axon's Evidence.com end user or Agency is prohibited from storing data for other law enforcement agencies; and (iii) Agency may only upload and store data that is directly related to: (1) the investigation of, or the prosecution of a crime; (2) common law enforcement activities; or (3) any Agency Content created by Axon Devices or Evidence.com .
9. Location of Storage. Axon may transfer Agency Content to third-party subcontractors for storage. Axon will determine the locations of data centers for storage of Agency Content. For United States agencies, Axon will ensure all Agency Content stored in Axon Cloud Services remains within the United States. Ownership of Agency Content remains with Agency.
10. Suspension. Axon may temporarily suspend Agency's or any end user's right to access or use any portion or all of Axon Cloud Services immediately upon notice, if Agency or end user's use of or registration for Axon Cloud Services may (a) pose a security risk to Axon Cloud Services or any third-party; (b) adversely impact Axon Cloud Services , the systems, or content of any other customer; (c) subject Axon, Axon's affiliates, or any third-party to liability; or (d) be fraudulent. Agency remains responsible for all fees incurred through suspension. Axon will not delete Agency Content because of suspension, except as specified in this Agreement.
11 Axon Cloud Services Warranty. Axon disclaims any warranties or responsibility for data corruption or errors before Agency uploads data to Axon Cloud Services. Service Offerings will be subject to the Axon Cloud Services Service Level Agreement, a current version of which is available at https://www.axon.com/products/axon-evidence/sla
12. Axon Records. Axon Records is the software-as-a-service product that is generally available at the time Agency purchases an OSP 7 bundle. During Agency's Axon Records Subscription Term, if any, Agency will be entitled to receive Axon's Update and Upgrade releases on an if-and-when available basis. 41 AXON
Restated and Amended Master Service
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12.1 The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription as documented in the Quote, or if purchased as part of an OSP 7 bundle, upon completion of the OSP 7 Term (Axon Records Subscription")
12.2. An "Update" is a generally available release of Axon Records that Axon makes available from time to time. An "Upgrade" includes (i) new versions of Axon Records that enhance features and functionality, as solely determined by Axon; and/or (ii) new versions of Axon Records that provide additional features or perform additional functions. Upgrades exclude new products that Axon introduces and markets as distinct products or applications.
12.3. New or additional Axon products and applications, as well as any Axon professional services needed to configure Axon Records, are not included. If Agency purchases Axon Records as part of a bundled offering, the Axon Record subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions Axon Records to Agency.
12.4. Users of Axon Records at the agency may, upload files to entities (incidents, reports, cases, etc) in Axon Records with no limit to the number of files and amount of storage. Notwithstanding the foregoing, Axon may limit usage should the Agency exceed an average rate of 100 GB per user per year of uploaded files. Axon will not bill for overages.
13. Axon Cloud Services Restrictions. Agency and Agency end users (including employees, contractors, agents, officers, volunteers, and directors), may not, or may not attempt to:
13.1. copy, modify, tamper with, repair, or create derivative works of any part of Axon Cloud Services;
13.2. reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any source code included in Axon Cloud Services, or allow others to do the same;
13.3. access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or exceeding usage limits or quotas;
13.4. use trade secret information contained in Axon Cloud Services, except as expressly permitted in this Agreement;
13.5. access Axon Cloud Services to build a competitive device or service or copy any features, functions, or graphics of Axon Cloud Services;
13.6. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon's or Axon's licensors on or within Axon Cloud Services; or
13.7. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material; to store or transmit material in violation of third-party privacy rights; or to store or transmit malicious code.
14. After Termination. Axon will not delete Agency Content for 90 days following termination. There will be no functionality of Axon Cloud Services during these 90 days other than the ability to retrieve Agency Content.
Agency will not incur additional fees if Agency downloads Agency Content from Axon Cloud Services during this time. Axon has no obligation to maintain or provide Agency Content after these 90-days and will thereafter, unless legally prohibited, delete all Agency Content. Upon request, Axon will provide written proof that Axon successfully deleted and fully removed all Agency Content from Axon Cloud Services.
15. Post-Termination Assistance. Axon will provide Agency with the same post-termination data retrieval assistance that Axon generally makes available to all customers. Requests for Axon to provide additional assistance in downloading or transferring Agency Content, including requests for Axon's data egress service, will result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external system.
16. U.S. Government Rights. If Agency is a U.S. Federal department or using Axon Cloud Services on behalf of a U.S. Federal department, Axon Cloud Services is provided as a "commercial item," "commercial gL\ AXON Restated and Amended Master Service
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computer software," "commercial computer software documentation," and "technical data", as defined in the Federal Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Agency is using Axon Cloud Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government's needs or are inconsistent in any respect with federal law, Agency will immediately discontinue use of Axon Cloud Services.
17 Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive:
Agency Owns Agency Content, Privacy, Storage, Axon Cloud Services Warranty, and Axon Cloud Services Restrictions.
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Attachment B
TASER 7 Appendix
This TASER 7 Appendix applies to Agency's TASER 7, OSP 7, or OSP 7 Plus purchase from Axon. 1 Duty Cartridge Replenishment Plan. If the Quote includes "Duty Cartridge Replenishment Plan", Agency must purchase the plan for each CEW user. A CEW user includes officers that use a CEW in the line of duty and those that only use a CEW for training. Agency may not resell cartridges received. Axon will only replace cartridges used in the line of duty. 2 Training. If the Quote includes a training voucher, Agency must use the voucher within 1 year of receipt of TASER 7 cartridges listed on the Quote, or the voucher will be void. Axon will issue Agency voucher(s) upon delivery of the TASER 7 cartridges. The voucher has no cash value.
Agency cannot exchange it for another device or service. Unless stated in the Quote, the voucher does not include travel expenses and will be Agency's responsibility. If the Quote includes Axon Online Training or Virtual Reality Content Empathy Development for Autism/Schizophrenia (collectively, "Training Content"), Agency may access Training Content. Axon will deliver all Training Content electronically.
3 Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty will be for a 5-year term, which includes the hardware manufacturer's warranty plus the 4-year extended term.
4 Trade-in. If the Quote contains a discount on CEW-related line items, including items related to OSP, then that discount may only be applied as a trade-in credit, and Agency must return used hardware and accessories associated with the discount ("Trade-In Units") to Axon. Agency must ship batteries via ground shipping. Axon will pay shipping costs of the return. If Axon does not receive Trade-In Units within the timeframe below, Axon will invoice Agency the value of the trade- in credit. Agency may not destroy Trade-In Units and receive a trade-in credit.
Agency Size Days to Return from Start Date of TASER 7 Subscription Less than 100 officers 30 days
100 to 499 officers 90 days
500+ officers 180 days
5 TASER 7 Subscription Term. The TASER 7 Subscription Term for a standalone TASER 7 purchase begins on shipment of the TASER 7 hardware. The TASER 7 Subscription Term for OSP 7 begins on the OSP 7 Start date.
6 Access Rights. Upon Axon granting Agency a TASER 7 Axon Evidence subscription, Agency may access and use Axon Evidence for the storage and management of data from TASER 7 CEW devices during the TASER 7 Subscription Term. Agency may not upload any non-TASER 7 data or any other files to Axon Evidence. Agency may not exceed the number of end users than the Quote specifies.
7 Privacy. Axon will not disclose Agency Content or any information about Agency except as compelled by a court or administrative body or required by any law or regulation. Axon will give notice if any disclosure request is received for Agency Content, so Agency may file an objection with the court or administrative body.
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8 Termination. If payment for TASER 7 is more than 30 days past due, Axon may terminate Agency's TASER 7 plan by notifying Agency. Upon termination for any reason, then as of the date of termination:
8.1 TASER 7 extended warranties and access to Training Content will terminate. No refunds will be given.
8.2 Axon will invoice Agency the remaining MSRP for TASER 7 products received before termination. If terminating for non-appropriations, Axon will not invoice Agency if Agency returns the CEW, rechargeable battery, holster, dock, core, training suits, and unused cartridges to Axon within 30 days of the date of termination.
8.3 Agency will be responsible for payment of any missed payments due to the termination before being allowed to purchase any future TASER 7 plan.
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Attachment C
Professional Services Appendix
1 Utilization of Services. Agency must use pre-paid professional services as outlined in the Quote and this Appendix within one year of the Effective Date of the Restated Agreement.
1. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and configuration support and up to 4 consecutive days of on-site service and a professional services manager to work with Agency to assess Agency's deployment and determine which on-site services are appropriate. If Agency requires more than 4 consecutive on-site days, Agency must purchase additional days. Axon Full Service options include:
, -
System set up and configuration
• Instructor-led setup of Axon View on smartphones (if applicable) • Configure categories and custom roles based on Agency need • Register cameras to Agency domain
• Troubleshoot IT issues with Axon Evidence and Axon Dock ("Dock") access • One on-site session included
Dock configuration
• Work with Agency to decide the ideal location of Docks and set configurations on Dock • Authenticate Dock with Axon Evidence using admin credentials from Agency • On-site assistance, not to include physical mounting of docks Best practice implementation planning session
• Provide considerations for the establishment of video policy and system operations best practices based on Axon's observations with other agencies
• Discuss the importance of entering metadata in the field for organization purposes and other best practices for digital data management
• Provide referrals of other agencies using the Axon camera devices and Axon Evidence • Recommend rollout plan based on review of shift schedules System Admin and troubleshooting training sessions
Step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, categories & retention, and other specific settings for Axon Evidence Axon instructor training (Train the Trainer)
Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence training needs after Axon has fulfilled its contractual on-site obligations Evidence sharing training
Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting agencies
End user go-live training and support sessions
• Assistance with device set up and configuration
• Training on device use, Axon Evidence, and Evidence Sync Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and categories & roles guide
Post go-live review
Out of Scope Services. Axon is only responsible to perform the professional services described in the Quote and this Appendix. Any additional professional services are out of scope. The Parties must document scope changes in a written and signed change order. Changes may require an equitable adjustment in the charges or schedule. 2 41AXON Restated and Amended Master Service
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3 Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays. Axon will perform all on-site tasks over a consecutive timeframe. Axon will not charge Agency travel time by Axon personnel to Agency premises as work hours. 4 Access Computer Systems to Perform Services. Agency authorizes Axon to access relevant Agency computers and networks, solely for performing the Services. Axon will work to identify as soon as reasonably practicable resources and information Axon expects to use and will provide an initial itemized list to Agency. Agency is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by Agency. 5 Site Preparation. Axon will provide a hardcopy or digital copy of current user documentation for the Devices ("User Documentation"). User Documentation will include all required environmental specifications for the professional Services and Devices to operate per the Device User Documentation. Before installation of Devices (whether performed by Agency or Axon), Agency must prepare the location(s) where Devices are to be installed ("Installation Site") per the environmental specifications in the Device User Documentation. Following installation, Agency must maintain the Installation Site per the environmental specifications. If Axon modifies Device User Documentation for any Devices under this Agreement, Axon will provide the update to Agency when Axon generally releases it. 6 Acceptance. When Axon completes professional Services, Axon will present an acceptance form ("Acceptance Form") to Agency. Agency will sign the Acceptance Form acknowledging completion. If Agency reasonably believes Axon did not complete the professional Services in substantial conformance with this Agreement, Agency must notify Axon in writing of the specific reasons for rejection within 7 calendar days from delivery of the Acceptance Form.
Axon will address the issues and re-present the Acceptance Form for signature. If Axon does not receive the signed Acceptance Form or written notification of reasons for rejection within 7 calendar days of delivery of the Acceptance Form, Axon will deem Agency to have accepted the professional Services.
7 Agency Network. For work performed by Axon transitioning or making use of Agency's network, Agency is solely responsible for maintenance and functionality of the network. 4IAXON Restated and Amended Master Service
Agreement
Attachment D
Axon Auto-Tagging Appendix
If Auto-Tagging is included on the Quote, this Appendix applies.
1. Scope. Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with Agency's Computer-Aided Dispatch ("CAD") or Records Management Systems ("RMS"). This allows end users to auto-populate Axon video meta-data with a case ID, category, and location-based on data maintained in Agency's CAD or RMS.
2. Support. For thirty days after completing Auto-Tagging Services, Axon will provide up to 5 hours of remote support at no additional charge. Axon will provide free support due to a change in Axon Evidence as long as Agency maintains an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change is required because Agency changes its CAD or RMS.
3. Changes. Axon is only responsible to perform the Services in this Appendix. Any additional Services are out of scope. The Parties must document scope changes in a written and signed change order.
Changes may require an equitable adjustment in fees or schedule.
4. Agency Responsibilities. Axon's performance of Auto-Tagging Services requires Agency to:
4.1. Make available relevant systems, including Agency's current CAD or RMS, for assessment by Axon (including remote access if possible);
4.2. Make required modifications, upgrades or alterations to Agency's hardware, facilities, systems and networks related to Axon's performance of Auto-Tagging Services;
4.3. Provide access to the premises where Axon is performing Auto-Tagging Services, subject to Agency safety and security restrictions, and allow Axon to enter and exit the premises with laptops and materials needed to perform Auto-Tagging Services;
4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network configuration) necessary for Axon to provide Auto-Tagging Services;
4.5. Promptly install and implement any software updates provided by Axon;
4.6. Ensure that all appropriate data backups are performed;
4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services;
4.8. Provide Axon with remote access to Agency's Axon Evidence account when required;
4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at Agency; and
4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely, accurate, complete, and up-to-date documentation and information to Axon.
5. Access to Systems. Agency authorizes Axon to access Agency's relevant computers, network systems, and CAD or RMS solely for performing Auto-Tagging Services. Axon will work diligently to identify as soon as reasonably practicable resources and information Axon expects to use and will provide an initial list to Agency. Agency is responsible for and assumes the risk of any problems, delays, losses, A AXON Restated and Amended Master Service
Agreement
claims, or expenses resulting from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by Agency.
41AXON Restated and Amended Master Service
Agreement
Attachment E
Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.
1. Axon Respond Subscription Term. If Agency purchases Axon Respond as part of a bundled offering, the Axon Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions Axon Respond to Agency. If Agency purchases Axon Respond as a standalone, the Axon Respond subscription begins the later of the (1) date Axon provisions Axon Respond to Agency, or (2) first day of the month following the Effective Date. The Axon Respond subscription term will end upon the completion of the Axon Evidence Subscription associated with Axon Respond.
2. Scope of Axon Respond. The scope of Axon Respond is to assist Agency with real-time situational awareness during critical incidents to improve officer safety, effectiveness, and awareness. In the event Agency uses Axon Respond outside this scope, Axon may initiate good-faith discussions with Agency on upgrading Agency's Axon Respond to better meet Agency's needs.
3. Axon Body 3 LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn camera. Axon is not liable if Agency utilizes the LTE device outside of the coverage area or if the LTE carrier is unavailable. LTE coverage is only available in the United States, including any U.S. territories. Axon may utilize a carrier of Axon's choice to provide LTE service. Axon may change LTE carriers during the Term without Agency's consent.
4. Axon Fleet 3 LTE Requirements. Axon Respond is only available and usable with a Fleet 3 system configured with LTE modem and service. Agency is responsible for providing LTE service for the modem. Coverage and availability of LTE service is subject to Agency's LTE carrier.
5. Axon Respond Service Limitations. Agency acknowledges that LTE service is made available only within the operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a) facilities limitations; (b) transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage in a service area and other causes reasonably outside of the carrier's control such as intentional or negligent acts of third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades, relocations, repairs, and other similar activities necessary for the proper or improved operation of service.
5.1. With regard to Axon Body 3, Partner networks are made available as-is and the carrier makes no warranties or representations as to the availability or quality of roaming service provided by carrier partners, and the carrier will not be liable in any capacity for any errors, outages, or failures of carrier partner networks. Agency expressly understands and agrees that it has no contractual relationship whatsoever with the underlying wireless service provider or its affiliates or contractors and Agency is not a third-party beneficiary of any agreement between Axon and the underlying carrier.
6. Termination. Upon termination of this Agreement, or if Agency stops paying for Axon Respond or bundles that include Axon Respond, Axon will end Axon Respond services, including any Axon-provided LTE service. • A&AXON Restated and Amended Master Service
Agreement
Attachment F
Add-on Services Appendix
This Appendix applies if Axon Citizen for Communities, Axon Redaction Assistant, and/or Axon Performance are included on the Quote.
1. Subscription Term. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance as part of OSP 7, the subscription begins on the later of the (1) start date of the OSP 7 Term, or (2) date Axon provisions Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance to Agency.
1.1. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance as a standalone, the subscription begins the later of the (1) date Axon provisions Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance to Agency, or (2) first day of the month following the Effective Date.
1.2. The subscription term will end upon the completion of the Axon Evidence Subscription associated with the add-on.
2. Axon Citizen Storage. For Axon Citizen, Agency may store an unlimited amount of data submitted through the public portal ("Portal Content"), within Agency's Axon Evidence instance. The post- termination provisions outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content.
3. Performance Auto-Tagging Data. In order to provide some features of Axon Performance to Agency, Axon will need to store call for service data from Agency's CAD or RMS.
AXON Restated and Amended Master Service
Agreement
Attachment G
Axon Auto-Transcribe Appendix
This Appendix applies if Axon Auto-Transcribe is included on the Quote.
1. Subscription Term. If Agency purchases Axon Auto-Transcribe as part of a bundle or Axon Cloud Services subscription, the subscription begins on the later of the (1) start date of the bundle or Axon Cloud Services license term, or (2) date Axon provisions Axon Auto-Transcribe to Agency. If Agency purchases Axon Auto-Transcribe minutes as a standalone, the subscription begins on the date Axon provisions Axon Auto-Transcribe to Agency.
1.1. If Agency cancels Auto-Transcribe services, any amounts owed by the Parties will be based on the amount of time passed under the annual subscription, rather than on the number of minutes used, regardless of usage.
2. Auto-Transcribe A-La-Carte Minutes. Upon Axon granting Agency a set number of minutes, Agency may utilize Axon Auto-Transcribe, subject to the number of minutes allowed on the Quote. Agency will not have the ability to roll over unused minutes to future Auto-Transcribe terms. Axon may charge Agency additional fees for exceeding the number of purchased minutes. Axon Auto-Transcribe minutes expire one year after being provisioned to Agency by Axon.
3. Axon Unlimited Transcribe. Upon Axon granting Agency an Unlimited Transcribe subscription to Axon Auto-Transcribe, Agency may utilize Axon Auto-Transcribe with no limit on the number of minutes.
Unlimited Transcribe includes automatic transcription of all Axon BWC and Axon Capture footage.
With regard to Axon Interview Room, Axon Fleet, Axon Citizen, or third-party transcription, transcription must be requested on demand. Notwithstanding the foregoing, Axon may limit usage after 5;000 minutes per user per month for multiple months in a row. Axon will not bill for overages.
4. Warranty. Axon disclaims all warranties, express or implied, for Axon Auto-Transcribe.
AXON Restated and Amended Master Service
Agreement
Attachment H
Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote, this Appendix applies.
1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software, and contents thereof, provided by Axon to Customer related to virtual reality (collectively, "Virtual Reality Media").
2. Headsets. Customer may purchase additional virtual reality headsets from Axon. In the event Customer decides to purchase additional virtual reality headsets for use with Virtual Reality Media, Customer must purchase those headsets from Axon.
3. License Restrictions. All licenses will immediately terminate if Customer does not comply with any term of this Agreement. If Customer utilizes more users than stated in this Agreement, Customer must purchase additional Virtual Reality Media licenses from Axon. Customer may not use Virtual Reality Media for any purpose other than as expressly permitted by this Agreement. Customer may not:
3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media;
3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source code of Virtual Reality Media, or allow others to do the same;
3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;
3.4. use trade secret information contained in Virtual Reality Media;
3.5. resell, rent, loan or sublicense Virtual Reality Media;
3.6. access Virtual Reality Media to build a competitive device or service or copy any features, functions, or graphics of Virtual Reality Media; or
3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon or Axon's licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.
4. Privacy. Customer's use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current version of which is available at https://www.axon.com/legal/axon-virtual-reality- privacy-policy.
5. Termination. Axon may terminate Customer's license immediately for Customer's failure to comply with any of the terms in this Agreement.
&AXON Restated and Amended Master Service
Agreement
Attachment I
Axon Channel Services Appendix
This Appendix applies if Agency purchases Axon Channel Service, as set forth on the Quote.
1. Definitions.
1.1. "Axon Digital Evidence Management System" means Axon Evidence or Axon Commander, as specified in the attached Channel Services Statement of Work.
1.2. "Active Channel" means a third-party system that is continuously communicating with an Axon Digital Evidence Management System.
1.3. "Inactive Channel" means a third-party system that will have a one-time communication to an Axon Digital Evidence Management System.
2. Scope. Agency currently has a third-party system or data repository from which Agency desires to share data with Axon Digital Evidence Management. Axon will facilitate the transfer of Agency's third- party data into an Axon Digital Evidence Management System or the transfer of Agency data out of an Axon Digital Evidence Management System as defined in the Channel Services Statement of Work ("Channel Services SOW"). Channel Services will not delete any Agency Content. Agency is responsible for verifying all necessary data is migrated correctly and retained per Agency policy.
3. Purpose and Use. Agency is responsible for verifying Agency has the right to share data from and provide access to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For Active Channels, Agency is responsible for any changes to a third-party system that may affect the functionality of the channel service. Any additional work required for the continuation of the Service may require additional fees. An Axon Field Engineer may require access to Agency's network and systems to perform the Services described in the Channel Services SOW. Agency is responsible for facilitating this access per all laws and policies applicable to Agency.
4. Project Management. Axon will assign a Project Manager to work closely with Agency's project manager and project team members and will be responsible for completing the tasks required to meet all contract deliverables on time and budget.
5. Warranty. Axon warrants that it will perform the Channel Services in a good and workmanlike manner.
6. Monitoring. Axon may monitor Agency's use of Channel Services to ensure quality, improve Axon devices and services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement. Agency agrees not to interfere with such monitoring or obscure from Axon Agency's use of channel services.
7 Agency's Responsibilities, Axon's successful performance of the Channel Services requires Agency:
7.1. Make available its relevant systems for assessment by Axon (including making these systems available to Axon via remote access);
7.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety and security restrictions imposed by the Agency (including providing security passes or other necessary documentation to Axon representatives performing the Channel Services permitting them to enter and exit Agency premises with laptop personal computers Al AXON Restated and Amended Master Service
Agreement
and any other materials needed to perform the Channel Services);
7.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network configuration) for Axon to provide the Channel Services;
7.4. Ensure all appropriate data backups are performed;
7.5. Provide Axon with remote access to the Agency's network and third-party systems when required for Axon to perform the Channel Services;
7.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services; and
7.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrators, and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon (these contacts are to provide background information and clarification of information required to perform the Channel Services).
A, AXON Restated and Amended Master Service
Agreement
Attachment J
Technology Assurance Plan Appendix
If Technology Assurance Plan (TAP") or a bundle including TAP is on the Quote, this appendix applies.
1. TAP Warranty. The TAP warranty is an extended warranty that starts at the end of the 1-year hardware limited warranty.
2. Officer Safety Plan. If Agency purchases an Officer Safety Plan ("OSP"), Agency will receive the deliverables detailed in the Quote. Agency must accept delivery of the TASER CEW and accessories as soon as available from Axon.
3. OSP 7 Term. OSP 7 begins on the date specified in the Quote ("OSP 7 Term").
4. TAP BWC Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency a new Axon body-worn camera ("BWC Upgrade") as scheduled in the Quote. If Agency purchased TAP Axon will provide a BWC Upgrade that is the same or like Axon Device, at Axon's option.
Axon makes no guarantee the BWC Upgrade will utilize the same accessories or Axon Dock.
5. TAP Dock Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency a new Axon Dock as scheduled in the Quote ("Dock Upgrade"). Accessories associated with any Dock Upgrades are subject to change at Axon discretion. Dock Upgrades will only include a new Axon Dock bay configuration unless a new Axon Dock core is required for BWC compatibility. If Agency originally purchased a single-bay Axon Dock, the Dock Upgrade will be a single-bay Axon Dock model that is the same or like Axon Device, at Axon's option. If Agency originally purchased a multi-bay Axon Dock, the Dock Upgrade will be a multi-bay Axon Dock that is the same or like Axon Device, at Axon's option.
6. Upgrade Delay. Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation from Agency unless the Parties agree in writing otherwise at least 90 days in advance. Axon may ship the final BWC and Dock Upgrade as scheduled in the Quote 60 days before the end of the Subscription Term without prior confirmation from Agency.
7. Upgrade Change. If Agency wants to upgrade Axon Device models from the current Axon Device to an upgraded Axon Device, Agency must pay the price difference between the MSRP for the current Axon Device and the MSRP for the upgraded Axon Device. If the model Agency desires has an MSRP less than the MSRP of the offered BWC Upgrade or Dock Upgrade, Axon will not provide a refund. The MSRP is the MSRP in effect at the time of the upgrade.
8. Return of Original Axon Device. Within 30 days of receiving a BWC or Dock Upgrade, Agency must return the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon including serial numbers for the destroyed Axon Devices. If Agency does not return or destroy the Axon Devices, Axon will deactivate the serial numbers for the Axon Devices received by Agency.
9. Termination. If Agency's payment for TAP, OSP, or Axon Evidence is more than 30 days past due, Axon may terminate TAP or OSP. Once TAP or OSP terminates for any reason:
9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.
9.2. Axon will not and has no obligation to provide the Upgrade Models.
9.3. Agency must make any missed payments due to the termination before Agency may purchase any future TAP or OSP.
AXON Restated and Amended Master Service
Agreement
Attachment K - Axon Quote and Executive Summary
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AXON EXECUTIVE SUMMARY
OFFICER SAFETY PLAN 7+ PREMIUM
AXON AIR
FLEET 3 ADVANCED
INTERVIEW ROOM
ANAHEIM POLICE DEPARTMENT
Axon Enterprise, Inc.
17800 North 85' h Street
Scottsdale, AZ 85255
Phone: 800.978.2737
September 2022
AXON 7-YEAR CONTRACT INTRODUCTION
Anaheim Police Department
425 S Harbor Blvd
Anaheim, CA 92805
Anaheim PD Team,
On behalf of Axon, we are pleased to present the following proposal for your Body Worn Camera and Software contract renewal.
The proposal reflects a new 7-year contract to begin at the conclusion of your existing contract with an effective start date of 10/01/2022.
The proposal is structured to reflect 457 BWC users, 415 TASERS, 31 Air Pilots, 15 Fleet 3 Systems, and 9 Interview Rooms. Axon's package includes hardware, software, accessories, training programs, 24/7 customer support, equipment refreshes, and warranties together, to help equip your officers with the solutions they need.
This proposal is offered and recommended based on the discussions, presentations, and demos the PD and Axon have had over the last several years
We value Anaheim PD's continued partnership with Axon and its role as a thought & technology leader in Orange County and the state of California. With that in mind, we are excited to present this proposal inclusive of our Officer Safety 7+ Premium Plan, which will position Anaheim PD with a majority of Axon's latest technologies.
Thank you!
Chris & Tom
PAGE
7-YEAR CONTRACT DELIVERABLES
BWC & SOFTWARE COMPONENTS
457 Axon Body 3 cameras (plus spares & mounts)
60 Axon Body 3 (8-bay) docks
27 Flex 2 Cameras & 3 Flex 2 Docks
TAP Program: BWC & Docks Refreshes at 30-months and 60-months Unlimited Axon Storage
50 Pro Licenses
Evidence Viewer License (4)
Axon View
Axon Capture
Redaction Studio
Auto Tagging
Citizen for Officer (1:1)
Unlimited Third-Party Storage *NEW TO APD (Anahiem Police Department)*
Signal Sidearm Activation Devices *NEW TO APD*
Performance *NEW TO APD*
Unlimited Auto Transcription *NEW TO APD*
Redaction Assistant *NEW TO APD*
Citizens for Communities *NEW TO APD*
Respond for Devices (GPS, Live Alerts) *NEW Trl APD*
Respond for Devices + (Live Stream, Priority Offload) *NEW TO APD* Third-Party Video Support *NEW TO APD*
Channel Services *NEW TO APD*
Records Lite (Standards) Use of Force Reporting *NEW TO APD* Axon Records *NEW TO APD*
4 Days of Onsite Professional Service Support
VIRTUAL REALITY COMPONENTS
Virtual Reality (VR) Training Package *NEW TO APD*
19 VR Headsets *NEW TO APD*
7 VR Controller Kits *NEW TO APD*
1 Day of on-site Professional Services Support
AXON AIR (DRONE) COMPONENTS
31 Air Pilot Licenses
7 Class 1 UAS Licenses *NEW TO APD*
2 Class 2 UAS Licenses *NEW TO APD*
Axon Air Remote Operations On-Boarding training
AXON FLEET 3 ADVANCED COMPONENTS*NEW TOAPD*
15 Axon Fleet 3 Advanced Licenses
Installation Included
Unlimited Storage, Hardware Warranty, and Upgrade
Dual-View camera captures video evidence & 4k ALPR camera ALPR Hot List Alerts
Livestreaming and location updates with Respond
AXON INTERVIEW ROOM COMPONENTS*NEW TO APD*
9 Upgraded Interview Rooms with hardware warranty
Installation Included
Capture video, tag with metadata, auto transfer to Evidence.com Redundant Recording with Unlimited Storage
Touch Screen software to quickly enter metadata
CURRENT VS FUTURE PLAN COMPARISON
' Product Current Progam Officer Safey Plan 7+ Premium TASER 7 Basic X X
TASER 7 Certification X
Virtual Reality X
Unlimited BWC Plan X X
Pro Licenses X X
Basic Licenses X X
Auto Tagging X X
Capture X X
Citizen 1:1 X
Performance X
Unlimited Auto Transcribe X
Signal Sidearm X
Standards X
Respond X
Respond+ X
Redaction X
3rd Party Playback X
Records X
Channel Services X
Citizen for Communities X
Virtual Reality X
. 3rd Party Storage 40GB per License Unlimited 3rd Party
IN CONCLUSION
Axon and Anaheim Police Department have had a long-lasting partnership and we look forward to continuing that relationship into the future. We thank you for your evaluation and engagement during this process and look forward to working together as the agency deploys these tools and solutions.
If you have any questions regarding our solutions or pricing, please contact:
AXON CONTACT
TASER CONTACT
Chris Neu beck
Tom Richardson
(602) 708-0074
(301) 204-5323
[email protected] [email protected]
PROTECT
LIFE
DEDICATION TO CUSTOMER SUCCESS
Once a solution is delivered, most agencies are left asking, what's next? Axon has you covered. We are committed to providing Anaheim Police Dept. with post-sales and post-deployment support. Whether that be troubleshooting assistance, technical support, consulting advice, or help with exchanging and returning equipment, our dedicated team is here for you. Through regular communication, our knowledgeable staff can offer Anaheim Police Dept. the support you should expect from a service provider. This support includes access to:
24/7 CUSTOMER SUPPORT - Axon's full customer support division available via live phone support, 24 hours a day, seven days a week.
PROFESSIONAL SERVICES - Experienced and skilled personnel who are involved in the implementation, development, deployment, management, and support of your Axon program
SALES ENGINEERS (SE) - SEs own the technical aspects of the sales process and have the technical mindset which allows them to understand complex systems and solve intricate challenges involving hardware, software, and network issues CUSTOMER SUCCESS MANAGERS - Dedicated Axon personnel assigned per agency who communicate important operating system/firmware and hardware updates, identify day-to-day bugs, and address general issues, as well as fulfill hardware refreshes and deployment of new equipment, conduct quarterly business reviews with customers, and identify important customer feature requests SUBJECT MATTER EXPERTS (SME) - SMEs have vast experience in Axon products and an understanding of the complex issues that affect law enforcement around the world
ECOMMERCE - Axon's online store available to clients for an expedited purchasing experience on smaller orders
CONSULTANTS - Part-time expert consultants, made up of retired law enforcement leaders, who deliver service on smaller projects and serve as additional resources on large projects
AXON'S EXECUTIVE TEAM - A leadership team with broad business and technology experience
AXON'S CEW TEAM - A team of experienced CEW sales reps, engineers, and SMEs AXON ACCELERATE - Axon's user conference brings members of the law enforcement community, technology leaders, and prosecutors together to learn how agencies can make policing more effective and efficient with Axon products ACCOUNT MANAGEMENT HELP - Available assistance when issues arise with an agencies account
LUNCH AND LEARNS - Short informational sessions to share knowledge across and within different disciplines at Axon
LEARNING AND DEVELOPMENT - Ongoing training courses that cover and promote proper software and hardware use and compliance
AXON PRODUCT OVERVIEWS
AXON BODY 3 WITH AXON RESPOND FOR DEVICES+ - Unlock added value with Axon's connected camera, Axon Body 3, where advanced imaging and audio meet real-time awareness. Additionally, OSP 7+ Premium users benefit from an Axon Respond for Devices+ license that enables real-time alerts, live maps, and access to livestreams from Axon Evidence and the Axon Aware mobile application.
AXON SIGNAL SIDEARM - Capture vital footage by adding a sensor to your holster that alerts your camera to start recording when a firearm is unholstered.
AXON EVIDENCE - Axon Evidence is a DEMS built to meet the demands of modern policing. Feature-rich, cloud-based, and scalable, our system makes it easy to manage, access, and share data, while maintaining security and chain of custody.
AXON REDACTION ASSISTANT - Cut down redaction work significantly by letting the Redaction Assistant automatically detect and track the screens, license plates, and faces in a video.
AXON PERFORMANCE - Streamline supervisor reviews and measure your body-worn camera policy performance in near real-time, and identify areas to improve training and establish clearer policies.
AXON CITIZEN FOR COMMUNITIES - With Axon Citizen, you can invite individual witnesses, or the entire community, to submit photos and videos of an incident directly to your agency. One-to-one submissions and community-wide portals help get to the truth quickly.
AXON RECORDS - Axon Records allow agencies to take advantage of automated workflows related to creating reports, responding to calls for service, engaging with community members, and bringing criminals to justice.
AXON STANDARDS (RECORDS LITE) - An Axon Records module designed to streamline report-writing for high-risk officer-involved events such as use-of-force, provide clear task delegation and automated reminders; and offer robust data management capabilities.
AUTO-TAGGING - Take information from your existing CAD/RMS to automatically add metadata to your videos housed in Axon Evidence.
THIRD-PARTY VIDEO PLAYBACK - By incorporating video conversion and playback tools in Axon Evidence, agencies can review, store, and organize video evidence from many sources.
UNLIMITED THIRD-PARTY STORAGE - Store all third-party data with unlimited storage in Evidence.com
VIRTUAL REALITY TRAINING - Axon VR represents the future of public safety training:
immersive de-escalation training that ultimately makes communities and officers safer. Axon VR brings the most immersive training scenarios, state-of-the-art technology and innovative training methods to public safety.
AXON Restated and Amended Master Service
Agreement
Attachment L — Additional Product Pricing
Agency may purchase additional products, up to the quantity cap and at the prices detailed in the below table.
Price per Month
Product Quantity Cap 2022 2023 2024 2025 1
Officer Safety Plan 7+ Premium 50 $ 249.00 $ 256.47 $ 264.16 $ 272.09 Fleet 3 Advanced 50 $ 208.00 $ 214.24 $ 220.67 $ 227.29 Dispatch (CAD) N/A $ 50.00 $ 50.00 $ 50.00 N/A
okcAp-- 13s4V 1
L AXON
First Amendment to the Master
Services and Purchasing Agreement
This First Amendment to the Restated and Amended Master Services Agreement (" Amendment") is between Axon Enterprise, Inc. ( f/ k/ a TASER International, Inc.), a Delaware corporation (" Axon"), and the City of Anaheim (" Agency"). This Amendment is effective as of the last signature date on this Amendment Effective Date"). Axon and Agency are each a "Party" and collectively " Panties".
Axon and Agency are parties to the Restated and Amended Master Services Agreement dated November 23, 2022 ( the " Agreement").
The Parties wish to incorporate further changes into the Agreement in order to expand the scope of offered products.
The Parties therefore agree as follows:
1. The attached documents are hereby incorporated into the Agreement:
a. My90 Terms of Use Appendix
b. Quote Q- 592924- 45481. 725CC
2. All other terms and conditions of the Agreement shall remain unchanged and in full force and effect.
Each representative identified below declares that the representative is authorized to execute this Amendment as of the date of signature.
Axon Enterprise, Inc.
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APPROYFD AS TO FORM:
ANAHEIM C T TTORN Y' S OF ICE
BY
AXON
First Amendment to the Master
Services and Purchasing Agreement
My90 Terms of Use Appendix
Definitions.
1. 1. " My90" means Axon's proprietary platform and methodology to obtain and analyze feedback, and other related offerings, including, without limitation, interactions between My90 and Axon products.
1. 2. " Recipient Contact Information" means contact information, as applicable, including phone number or email address ( if available) of the individual whom Customer would like to obtain feedback.
1. 3. " Customer Data" means
1.3. 1. "My90 Customer Content" which means data, including Recipient Contact Information, provided to My90 directly by Customer or at their direction, or by permitting My90 to access or connect to an information system or similar technology. My90 Customer Content does not include My90 Non - Content Data.
1. 3. 2. " My90 Non - Content Data" which means data, configuration, and usage information about Customer's My90 tenant, and client software, users, and survey recipients that is Processed ( as defined in Section 1.6 of this Appendix) when using My90 or responding to a My90 Survey. My90 Non -Content Data includes data about users and survey recipients captured during account management and customer support activities. My90 Non -Content Data does not include My90 Customer Content.
1.3.3. "Survey Response" which means survey recipients' response to My90 Survey.
1. 4. " My90 Data" means
1.4.1. "My90 Survey" which means surveys, material(s) or content(s) made available by Axon to Customer and survey recipients within My90.
1.4.2. "Aggregated Survey Response" which means Survey Response that has been de - identified and aggregated or transformed so that it is no longer reasonably capable of being associated with, or could reasonably be linked directly or indirectly to, a particular individual.
1. 5. " Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
1. 6. " Processing" means any operation or set of operations which is performed on data or on sets of data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
1. 7. " Sensitive Personal Data" means Personal Data that reveals an individual' s health, racial or ethnic origin, sexual orientation, disability, religious or philosophical beliefs, or trade union membership.
2. Access. Upon Axon granting Customer a subscription to My90, Customer may access and use My90 to store and manage My90 Customer Content, and applicable My90 Surveys and Aggregated Survey Responses. This Appendix is subject to the Terms and Conditions of Axon' s Master Service and Purchasing Agreement or in the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern.
3. IP address. Axon will not store survey respondents' IP address.
4. Customer Owns Mv90 Customer Content. Customer controls or owns all right, title, and interest in
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My90 Customer Content. Except as outlined herein, Axon obtains no interest in My90 Customer Content, and My90 Customer Content is not Axon' s business records. Except as set forth in this Agreement, Customer is responsible for uploading, sharing, managing, and deleting My90 Customer Content. Axon will only have access to My90 Customer Content for the limited purposes set forth herein. Customer agrees to allow Axon access to My90 Customer Content to ( a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this Agreement or policies governing use of My90 and other Axon products.
5. Details of the Processing. The nature and purpose of the Processing under this Appendix are further specified in Schedule 1 Details of the Processing, to this Appendix.
6. Security. Axon will implement commercially reasonable and appropriate measures to secure Customer Data against accidental or unlawful loss, access, or disclosure. Axon will maintain a comprehensive information security program to protect Customer Data including logical, physical access, vulnerability, risk, and configuration management; incident monitoring and response; security education; and data protection. Axon will not treat Customer Data in accordance with FBI CJIS Security Policy requirements and does not agree to the CJIS Security Addendum for this engagement or any other security or privacy related commitments that have been established between Axon and Customer, such as ISO 27001 certification or SOC 2 Reporting.
7. Privacy. Customer use of My90 is subject to the My90 Privacy Policy, a current version of which is available at https:// www. axon. com/ legal/ mv90orivacyr) olicy. Customer agrees to allow Axon access to My90 Non -Content Data from Customer to ( a) perform troubleshooting, maintenance, or diagnostic screenings; ( b) provide, develop, improve, and support current and future Axon products including My90 and related services; and (c) enforce this Agreement or policies governing the use of My90 or other Axon products.
8. Location of Storage. Axon may transfer Customer Data to third -party subcontractors for Processing.
Axon will determine the locations for Processing of Customer Data. For all Customer, Axon will Process and store Customer Data within the country Customer is based. Ownership of My90 Customer Content remains with Customer.
9. Required Disclosures. Axon will not disclose Customer Data that Customer shares with Axon except as compelled by a court or administrative body or required by any law or regulation. Axon will notify Customer if any disclosure request is received for Customer Data so Customer may file an objection with the court or administrative body, unless prohibited by law.
10. Data Sharing. Axon may share data only with entities that control or are controlled by or under common control of Axon, and as described below:
10.1. Axon may share Customer Data with third parties it employs to perform tasks on Axon's behalf to provide products or services to Customer.
10.2. Axon may share Aggregated Survey Response with third parties, such as other Axon customers, local city agencies, private companies, or members of the public that are seeking a way to collect analysis on general policing and community trends. Aggregated Survey Response will not be reasonably capable of being associated with or reasonably be linked directly or indirectly to a particular individual.
11. License and Intellectual Property. Customer grants Axon, its affiliates, and assignees the irrevocable, perpetual, fully paid, royalty -free, and worldwide right and license to use Customer Data for internal use including but not limited to analysis and creation of derivatives. Axon may not release Customer Data to any third party under this right that is not aggregated and de -identified. Customer acknowledges that Customer will have no intellectual property right in any media, good or service developed or improved by Axon. Customer acknowledges that Axon may make any lawful use of My90 Data and any derivative of Customer Data including, without limitation, the right to monetize, redistribute, make modification of, and make derivatives of the surveys, survey responses and associated data, and Customer will have no intellectual property right in any good, service, media, or other product that uses My90 Data.
12. Customer Use of Aogrerrated Survey Response. Axon will make available. to Customer Aggregated
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Survey Response and rights to use for any Customer purpose.
13. Data Subiect Rights. Taking into account the nature of the Processing, Axon shall assist Customer by appropriate technical and organizational measures, insofar as this is reasonable, for the fulfilment of Customer's obligation to respond to a Data Subject Request regarding any Personal Data contained within My90 Customer Content. If in regard to My90 Customer Content, Axon receives a Data Subject Request from Customer' s data subject to exercise one or more of its rights under applicable Data Protection Law, Axon will redirect the data subject within seventy- two ( 72) hours, to make its request directly to Customer. Customer will be responsible for responding to any such request.
14. Assistance with Requests Related to Mv90 Customer Content. With regard to the processing of My90 Customer Content, Axon shall, if not prohibited by applicable law, notify Customer without delay after receipt, if Axon: ( a) receives a request for information from the Supervisory Authority or any other competent authority regarding My90 Customer Content; (b) receives a complaint or request from a third party regarding the obligations of Customer or Axon under applicable Data Protection Law; or (c) receives any other communication which directly or indirectly pertains to My90 Customer Content or the Processing or protection of My90 Customer Content. Axon shall not respond to such requests, complaints, or communications, unless Customer has given Axon written instructions to that effect or if such is required under a statutory provision. In the latter case, prior to responding to the request, Axon shall notify Customer of the relevant statutory provision and Axon shall limit its response to what is necessary to comply with the request.
15. Axon Evidence Partner Sharing. If Axon Evidence partner sharing is used to share My90 Customer Content, Customer will manage the data sharing partnership with Axon and access to allow only for authorized data sharing with Axon. Customer acknowledges that any applicable audit trail on the original source data will not include activities and processing performed against the instances, copies or clips that has been shared with Axon. Customer also acknowledges that the retention policy from the original source data is not applied to any data shared with Axon. Except as provided herein, data shared with Axon may be retained indefinitely by Axon.
16. Data Retention. Phone numbers provided to Axon directly by Customer or at their direction, or by permitting My90 to access or connect to an information system or similar technology will be retained for twenty- four ( 24) hours. Axon will not delete Aggregated Survey Response for four ( 4) years following termination of this Agreement. There will be no functionality of My90 during these four ( 4) years other than the ability to submit a request to retrieve Aggregated Survey Response. Axon has no obligation to maintain or provide Aggregated Survey Response after these four years and may thereafter, unless legally prohibited, delete all Aggregated Survey Response.
17. Termination. Termination of an My90 Agreement will not result in the removal or modification of previously shared My90 Customer Content or the potential monetization of Survey Response and Aggregated Survey Response.
18. Managing Data Shared. Customer is responsible for:
18.1. Ensuring My90 Customer Content is appropriate for use in My90. This includes, prior to sharing:
a) applying any and all required redactions, clipping, removal of metadata, logs, etc. and ( b) coordination with applicable public disclosure officers and related legal teams;
18.2. Ensuring that only My90 Customer Content that is authorized to be shared for the purposes outlined is shared with Axon. Customer will periodically monitor or audit this shared data;
18.3. Using an appropriately secure data transfer mechanism to provide My90 Customer Content to Axon;
18.4. Immediately notifying Axon if My90 Customer Content that is not authorized for sharing has been shared. Axon may not be able to immediately retrieve or locate all instances, copies or clips of My90 Customer Content in the event Customer requests to un-share previously shared My90 Customer Content;
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19. Prior to enrollment in Mv90. Prior to enrolling in My90, Customer will:
19. 1. determine how to use My90 in accordance with applicable laws and regulations including but not limited to consents, use of info or other legal considerations;
19.2. develop a set of default qualification criteria of what My90 Customer Content may be shared with Axon; and
19.3. assign responsibilities for managing what My90 Customer Content is shared with Axon and educate users on what data may or not be shared with Axon.
20. Customer Responsibilities. Customer is responsible for:
20.1. ensuring no My90 Customer Content or Customer end user's use of My90 Customer Content or My90 violates this Agreement or applicable laws;
20.2. providing, and will continue to provide, all notices and has obtained, and will continue to obtain, all consents and rights necessary under applicable laws for Axon to process Customer Data in accordance with this Agreement; and
20.3. maintaining necessary computer equipment and Internet connections for use of My90. If Customer becomes aware of any violation of this Agreement by an end user, Customer will immediately terminate that end user' s access to My90. Customer will also maintain the security of end usernames and passwords and security and access by end users to My90 Customer Content.
Customer is responsible for ensuring the configuration and utilization of My90 meets applicable Customer regulations and standards. Customer may not sell, transfer, or sublicense access to any other entity or person. Customer shall contact Axon immediately if an unauthorized party may be using Customer' s account or My90 Customer Content or if account information is lost or stolen.
21. Suspension. Axon may temporarily suspend Customer's or any end user's right to access or use any portion or all of My90 immediately upon notice, if Customer or end user' s use of or registration for My90 may (a) pose a security risk to Axon products including My90, or any third -party; (b) adversely impact My90, the systems, or content of any other customer; ( c) subject Axon, Axon' s affiliates, or any third - party to liability; or ( d) be fraudulent. Customer remains responsible for all fees, if applicable, incurred through suspension. Axon will not delete My90 Customer Content or Aggregated Survey Response because of suspension, except as specified in this Agreement.
22. Mv90 Restrictions. Customer and Customer end users ( including employees, contractors, agents, officers, volunteers, and directors), may not, or may not attempt to:
22.1. copy, modify, tamper with, repair, or create derivative works of any part of My90;
22. 2. reverse engineer, disassemble, or decompile My90 or apply any process to derive any source code included in My90, or allow others to do the same;
22. 3. access or use My90 with the intent to gain unauthorized access, avoid incurring fees or exceeding usage limits or quotas;
22.4. usetradesecretinformationcontainedin My90, exceptas expresslypermittedinthisAgreement;
22. 5. access My90 to build a competitive product or service or copy any features, functions, or graphics of My90;
22.6. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon' s or Axon' s licensors on or within My90; or
22.7. use My90 to store or transmit infringing, libelous, or other unlawful or tortious material; to store or transmit material in violation of third - party privacy rights; or to store or transmit malicious code.
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AXON Services and Purchasing Agreement
Schedule 1- Details of the Processing
1. Nature and Purpose of the Processing. To help Customer obtain feedback from individuals, such as members of their community, staff, or officers. Features of My90 may include:
1. 1. Survey Tool where Customer may create, distribute, and analyze feedback from individuals it designates. Customer may designate members of the community, staff or officers from whom they would like to obtain feedback;
1. 2. Creation of custom forms for surveys. Customer may select questions from a list of pre -drafted questions or create their own;
1. 3. Distribution of survey via multiple distribution channels such as text message;
1. 4. Ability to access and analyze Survey Response. Axon may also provide Customer Aggregated Survey Responses which contain analysis and insights from the Survey Response;
1. 5. Direct integrations into information systems including Computer Aided Dispatch ("CAD"). This will enable Customer to share contact information easily and quickly with Axon of any individuals from whom it wishes to obtain feedback, enabling Axon to communicate directly with these individuals;
1. 6. Data Dashboard Beta Test ("Data Dashboard") where Survey Response and Aggregated Survey Response will be displayed for Customer use. Customer will be able to analyze, interpret, and share results of the Survey Response. My90 may provide beta versions of the Data Dashboard that are specifically designed for Customer to test before they are publicly available;
1. 7. Survey Responses will be aggregated and de -identified and may be subsequently distributed and disclosed through various mediums to: ( 1) Customer; ( 2) other Axon Customer; ( 3) private companies; and (4) members of the public. The purpose of disclosure is to provide ongoing insights and comparisons on general policing and community trends. Prior to disclosing this information, Axon will ensure that the Survey Response has been de -identified and aggregated or transformed so that it is no longer reasonably capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual; and
1. 8. Provide services and materials to engage Customer stakeholders, market the partnership to the public, and facilitate training.