EXHIBIT A
SCOPE OF SERVICES
During the Term of this Agreement, Subrecipient shall diligentl y and continuously provide the following services (the “Services”):
Section 1. Maintain Office . Throughout the Term of this Agreement, to provide the Service s, Subrecipient shall manage and operate a full-time service offic e Subrecipient’s Office. Additional sites may be added or deleted as mutually agreed upon by the Parties.
Section 2. Hours of Operation . Subrecipient shall provide staff to operate continuously between the hours of 9:00 a.m. and 6:00 p.m., Monday through Thursday, and 9:00 a.m. and 5:00 p.m. every other Friday, except on legal holidays, at Subrecipient’s Office.
Section 3. Quarterly Reports. Subrecipient shall file progress reports in the format provided by City (each, a “Quarterly Report”) with each invoice for payment Subrecipient submits to the City.
3.1 Contents. Each Quarterly Report shall contain, or be accompanied by, an itemized statement showing all information required by City, including, without limitation:
A. The amount expended or incurred by Subrecipient and due and payable for Salary and Benefits, and Costs for such reporting period.
B. The revenue generated by Subrecipient and the source of such revenue for each reporting period.
C. Evidence reasonably satisfactory to the City’s Representative showing that allowable costs and expenses for which Subrecipient seeks reimbursement were actually incurred in the preceding reporting period.
D. A statement showing for each reporting period: (i) the number of low- income families that received the Subrecipient’s Services, (ii) a description of each of the Clients served, and (iii) the type of Subrecipient’s Services provided.
The Progress Report for the per iods ending June 30, 2026 and June 30, 2027, shall also include Subrecipient's financial statement for the immed iately preceding year, accompanied by an annual audit report of Subrecipient's financial statement for the immediately preceding year, prepared by an independent certified public accountant.
Exhibit A – Page 1
Exhibit A – Page 2
3.2 Certification. Each Progress Report shall be certified as complete and corr ect by the Subrecipient’s Representative.
Section 4. Subrecipient’s Services . Subrecipient shall provide Services as detailed in the table below. Said Services taken in their totality are fully respons ive to the 5 categories of activities required by the Request for Proposals.
Scope of Work
(Effective 1/1/2026 – 6/30/2027)
The Scope of Work to be performed for the 18-month Program period is as follows:
ACTIVITY OBJECTIVE OUTCOME START
DATE
RATE or
SCHEDULE
Intake Allegations OR
Inquiries Regarding
Housing Discrimination
90 Allegations
OR Inquiries
Received
Clients Have Allegations
Evaluated OR Inquiries
Addressed
January 5,
2026
Ongoing – 10 to
20 Intakes per
Quarter
Open Case Files for
Possibly Meritorious
and Jurisdictional
Allegations of
Discrimination
All Allegations
Are Evaluated
25 Cases
Opened
Possible Discrimination is
Investigated
For Any of 25 Cases Not
Realized, Substitute an Audit
Test One-For-One
At Least One Victim is Able
to Pursue Administrative,
Judicial, or ADR Remedy
January 5,
2026
Ongoing – 3 to 5
Cases per
Quarter
Counsel Clients for
Whom a Case File Is
Not Opened Regarding
Fair Housing
65 Clients Are
Counseled
Clients Receiving Counseling
Have a Better Understanding
of Fair Housing
January 5,
2026
Ongoing – 7 to
12 Clients per
Quarter
Paired Testing to
Investigate Possible
Discrimination
Testing Will Use HUD
Approved Methodology
Test All
Complaints That
Indicate Testing
Also Perform 10
Audit Tests
Apart From
Testing Related
to Cases
Evidence is Possibly
Developed to Support
Complaints of Housing
Discrimination
January 5,
2026
Ongoing – As
Needed
Exhibit A – Page 3
ACTIVITY OBJECTIVE OUTCOME START
DATE
RATE or
SCHEDULE
Counsel
Households/Providers
w/ LL/T Issues,
Disputes or Inquiries
1,750
Households/
Providers Are
Counseled
Through at
Least 1,840
Contacts to
Address 5,850
Issues, Disputes
or Inquiries
Community Better Informed
Regarding Housing-Related
Rights and Obligations.
Clients Are Better Able to
Exercise Rights and Fulfill
Obligations
January 5,
2026
Ongoing – 250 to
350 per Quarter
Provide Specific
Information Regarding
Unlawful Detainer
Evictions and the
Tenant Protection Act
of 2019
175 Clients
Receive This
Specialized
Information
Clients Are Better Equipped
to Exercise Their Rights and
Fulfill Their Obligations
Regarding These Aspects of
LL/T Law
January 5,
2026
Ongoing – 25 to
12 Clients per
Quarter
As Appropriate, Refer
Clients to Other
Providers or Services,
Including Anaheim
Code Enforcement to
Assist Them With Legal
and/or Housing Needs
250 Clients
Receive This
Specialized
Information
Clients Are Connected With
Resources Needed to
Address Their Need or
Problem
January 5,
2026
Ongoing – 35 to
45 Clients per
Quarter
Participate in
Neighborhood Services
Mobile Family
Resource Center
activities
Participation in
24 Mobile Family
Resource
Centers
Clients Receive Services at a
Location and Time More
Suited to Their Particular
Situation
Set by
Neighbor-
hood
Services
Set by
Neighborhood
Services
Hold Landlord and
Tenant Workshops
Either In-Person or
Virtually
8 Tenant
Workshops
7 Landlord
Workshops
75 Tenants and/or Landlords
are Able to Receive More
Comprehensive Information
About Fair Housing and
Landlord-Tenant Law
In or After
Week of
February
9, 2026
Tenant W’kshps
Mar, May, July.,
Aug, Sep, Feb,
Mar, May
LL Workshops
Feb, Apr, Jun.,
Aug, Oct, Apr,
Jun
Participate in Outreach
Activities or Community
Events
6 Activities or
Events As
Feasible and
Available
At Least 300 Community
Members are Better Informed
Regarding Fair Housing and
Our Services
Possible Occurrences of
Housing Discrimination are
Uncovered
January 5,
2026
As Opportunities
Are Identified
Distribute Fair Housing
Information Packets
and Literature
7,500 Pieces
At Least 2,500 Community
Members are Better Informed
Regarding Fair Housing and
Our Services
January 5,
2026
Ongoing – 1,000
to 1,500 per
Quarter
Exhibit A – Page 4
ACTIVITY OBJECTIVE OUTCOME START
DATE
RATE or
SCHEDULE
Fair Housing Training
or Technical
Assistance for City
Staff and Officials
As Requested
City Staff and Officials
Maintain Compliance and
‘Best Practices’
January 5,
2026
As Scheduled w/
City Staff
Hold a 5th & 6th Grade
Fair Housing Poster
Contest
Invite Anaheim
Schools to
Participate, with
Submissions
Due March 20,
2026 & Again on
March 19, 2027
Children are Exposed to
Basics of Fair Housing and
Housing Choice
Week of
Jan. 12,
2026
Week of
Jan. 11,
2027
Entries Due
March 20, 2026
& March 19,
2027
Winners Chosen
in April, Which is
Fair Housing
Month
Make Presentations on
Fair Housing to the City
Council, City
Commissions and
Other Community
Groups as Required
Serve as a
Reliable and
Credible Source
of Fair Housing
Information
Understanding of Fair
Housing by City Officials and
Members of the Community
is Improved
January 5,
2026 Upon Request
Utilize Social Media
Along With So-Called
Traditional Media to
Publicize
Developments in Fair
Housing and Our
Agency’s Activities
Increase
Community
Awareness of
Fair Housing
and Resources
Provided by Our
Agency
Understanding of Fair
Housing by Those Accessing
Various Media is Improved
January 5,
2026
As Opportunities
arise
Assist the City of
Anaheim in the
Preparation or Update
of Fair Housing Related
Planning Documents or
Reports
Assist City of
Anaheim
Comply with Its
Statutory and
Regulatory
Requirements
City of Anaheim is Able to
Remain in Compliance with
Its Requirements
January 5,
2026
As Requested by
City Staff
Section 5. National Objective. All activities funded with CDGB funds must meet one of the CDBG program’s National Objectives: benefit low and moderate-income persons; aid in the prevention or elimination of slums or blight; or meet community development needs having a particular urgency , as defined in 24 CFR 570.208 . The Subrecipient certifies that the activities carried out under this Agreement will meet the objective of benefiting low- and moderate-income persons under Matrix C ode 21D - Fair Housing Activities Eligib le Activity.