4. Marked version of Rule Nos. 11 and 16 (redline) — Anaheim City Council, March 24, 2026

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.1
Anaheim, CA 92805
RULE NO. 11

DISCONTINUANCE AND RESTORATION OF SERVICE
ISSUED BY: Effective: 03-01-20 by Resolution No.: 2020-020 Dated: 02-11-20
Dukku Lee Superseding Resolution No.: 2017-0692020-020 Dated:
04-25-17
General Manager
A. PAST DUE BILLS OR SUMMARY BILLS
Bills or Summary Bills re ndered will be considered past due if not paid within fifteen (15) business days of the bill or Summary Bill issuance date.

B. NONPAYMENT OF BILLS

1. When a bill or Summary Bill for Service ha s become past due and an overdue notice and final written notice of discontinuance have been issued, Service may be discontinued if the bill or Summary Bill is not paid within the time required by such notice.

Any Customer who contests billed consumption, and has initiated a complaint or requested an investigation in accordance with Rule No. 10 , shall not have Service discontinued for nonpayment during the pendency of an investigation by the City of the Customer's dispute or complaint provided the Customer also keeps current the account for Services as charges accrue in each subs equent billing period. Services shall not be discontinued for nonpayment for a ny Customer complying with an amortization agreementpayment arrangement entered into with the City , provided the Customer also keeps current the account for Services as charges accrue in each subsequent billing period.

If in a landlord/residential tenant relationship a landlord is responsible for payment of the water utility bill and the Service is th rough a master Meter, the Utility shall not terminate residential occupant’s (i.e., te nant) Service during the pendency of an investigation by the Utility of a Customer di spute or complaint, even if the Customer does not keep current the account for Services or if the Customer has been granted an extension of the period for payment of a bill.

2. Services to a residential Customer will not be discontinued for non-payment when the Customer has established to the satisfaction of the City that such termination would be especially dangerous to the health of th e Customer or a full-time resident of the Customer's household. Certification from a licensed physician, public health nurse, or a social workerprimary care provider, as that term is defined in Welfare Institutions Code section 14088(b)(1)(A), may be required by the City. Th e City shall make available to Customers, upon request, information regarding agencies and/or organizations that may provide financial assistance.

If in a landlord/residential te nant relationship a landlord is responsible for payment of the water utility bill and the Service is th rough a master Meter, the Utility shall not terminate residential occupant ’s (i.e., tenant) Service if a public health or building officer certifies that termination would result in a significant threat to the health or safety of the residential occupants or the public.
(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.2
Anaheim, CA 92805
RULE NO. 11

DISCONTINUANCE AND RESTORATION OF SERVICE
ISSUED BY: Effective: 03-01-20 by Resolution No.: 2020-020 Dated: 02-11-20 Dukku Lee Superseding Resolution No.: 2017-069 Dated: 04-25-17 General Manager
B. NONPAYMENT OF BILLS (Continued)

3. If a bill or Summary Bill is past due as set forth in Section A above, a Customer'sthe Utility may discontinue the Customer’s Service may be discontinued for nonpayment of a bill or Summary Bill for Service previously rendered to the Customer at any location served by the Utility provided, subject to the notice and timing requi rements of this Section. Before discontinuing Service for nonpayment, the Utility first gives shall mail a final written notice of discontinuance to the Customer at least ten (10) business days prior tobefore the proposed discontinuance. Such ten-day period shall not commence until begin five (5) business days after the mailing of the notice. However, in no case shall notice is mailed. For residential Service, (a) Service shall not be discontinued for nonpayment until payment has been delinquent for at least sixty (60) calendar days. No less than seven (7) business days before discontinuation of residential Servic e for nonpayment, the Utility shall contact , and (b) the Customer named on final written notice of discon tinuance shall be mailed in the accountmanner prescribed by telephone or provide written notice.and include the information specified in Health and Safety Code sectio n 116908(a). All notices issued under this Section shall be provided in English, languages listed in Civil Code section 1632, and any other language spoken by at least five percent (5%) of Anaheim’s residents.

Notwithstanding the foregoing, residential Customers , who are delinquent under the terms of an amortization agreement, a payment arrangement shall be subject to disconnectiondiscontinuation procedures as required by State law. Health and Safety Code section 116910(b)(3).

4. If a Customer is receiving mo re than one Service, any or all Services may be discontinued when any Service, regardless of location, is discontinue d for nonpayment. However, residential Service will not be discontinued because of nonpayment of bills or Summary Bills for other Classes of Service.

The Utility shall not terminat e residential occupant (i.e., tenant) Service if a delinquent account relates to another property owned, managed, or operated by the Customer.

5. Under no circumstances may Service be discontinued for nonpayment of a bill or Summary Bill to correct previously billed incorrect charges for a period in excess of the preceding three months, unless such incorrect charges have resulted from the Customer not abiding by the applicable Tariff Schedules.

6. On any Saturday, Sunday, legal holiday reco gnized by the City of Anaheim, or at any time during which the business office of the City is not open to the public, Service will not be discontinued on those days by reason of delinquency in payment for Services.

7. The Utility may offer an amortization agreementpayment arrangement if a residential Customer meets certain State law requirements, and any such agreement shall contain terms consistent with that State law.

8. Residential Customers enro lled in a water bill assistance program contained in Water Rule No. 26 shall not have Service discontinued for nonpayment, consistent with State law, if they comply with the applicable terms of such bill assistance program.

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.3
Anaheim, CA 92805
RULE NO. 11

C. UNSAFE EQUIPMENT AND SERVICE DETRIMENTAL TO OTHER CUSTOMERS The Utility may refuse or immediately discontinue Service to a Customer (including a residential Customer) if the Utility determines (1) that any part of theirthe Customer’s plumbing or other equipment, or the use thereof, is unsafe or in violation of applicable laws, ordinances, rules or regulations of public authorities, or (2) that any condition or use existing upon the Customer's Premises is detrimental to the Utility's facilities or impairs the ability of the Utility to provide Service to its Customers. The Utility shall not provide Service or continue Service until the conditions described in (1) and (2) of the previous sentence no longer exist. The Utility may provide written or telephonic no tice prior to discontinuation of Service when the Utility determines circumstances allow for such notice. The Utility does not assume any responsibility for inspecting or repairing the Customer's plumbing or other equipment or any part thereof and assumes no liability therefor.

The Utility will not provide Service to any equipment, the operation of which will be detrimental to the Service of the Utility or its other Customers
, and will discontinue Service to any Customer
who continues to operate such equipment after having been given written or telephonic notice by the Utility to cease doing so.
(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.4
Anaheim, CA 92805
RULE NO. 11

DISCONTINUANCE AND RESTORATION OF SERVICE
ISSUED BY: Effective: 03-01-22 by Resolution No.: 2022-019 Dated: 02-15-22 Dukku Lee Superseding Resolution No.: 2020-020 Dated: 02-11-20 General Manager
D. FRAUD
The Utility may refuse or discontinue Service if the Utility determines that the acts of the Customer or the conditions upon their Premises indicate (1) an intent to defraud the Utility, or (2) the occurrence of a Diversion. A fee will be collected for the investigation of acts of fraud and/or Diversion as set forth in Rule No. 23 provided, however, that said fee shall not limit Customer's liability for any fraud or other Diversion. The Utility may provide written notice prior to discontinuation of Service when the Utility determines circumstances allow for such notice.

E. FAILURE TO ESTABLISH OR REESTABLISH CREDIT
If, in its sole discretion, the Utility provide s Service before an Applicant establishes creditworthiness, the Utility may discontinue Se rvice consistent with the Rates, Rules and Regulations if the Applicant fails to estab lish creditworthiness and provide security in accordance with Rule No. 6-A.

If a Customer fails to reestablish their creditworthiness or provide security in accordance with Rule No. 6-B, the Utility may discontinue Service in accordance with the Rates, Rules and Regulations.

F. NONCOMPLIANCE
Except as otherwise expressly provided in this Rule No. 11, the Utility may discontinue Service for a Customer’s noncompliance with the Rates, Rules and Regulations if, after at least five (5) business days written notice to the Customer, the Customer has not corrected the noncompliance as required by the notice. The Utility may dispense with the giving of such notice in the event the Utility determines the existence of dangerous conditions or other circumstances that require the immediate discontinuation of Service.

(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.5
Anaheim, CA 92805
RULE NO. 11

DISCONTINUANCE AND RESTORATION OF SERVICE
ISSUED BY: Effective: 03-01-22 by Resolution No.: 2022-019 Dated: 02-15-22 Dukku Lee Superseding Resolution No.: 2020-020 Dated: 02-11-20 General Manager
G. CUSTOMER'S REQUEST FOR PERMANENT SERVICE DISCONTINUANCE When a Customer desires to terminate Service, the Customer shall give the Utility not less than two (2) business days notice of their intention, and provide (1) the date on which the Customer wishes the termination to become effective, a nd (2) the address to which the closing bill or Summary Bill is to be mailed. Should a Customer request accelerated discontinuation of Service, the Utility may accommodate the Customer’s request provided that resources are available. A Customer is responsible for all Service furnis hed at the Customer’s Premises until two (2) business days after receipt of such notice by the Utility or until the date of termination specified in the notice, whichever date is later.

H. CUSTOMER'S REQUEST FOR TEMPORARY SERVICE DISCONTINUANCE Where the use of water is seasonal or intermittent, no adjustment will be made for a temporary reduction of usage. Any Customer who resumes Service within twelve (12) months must pay all charges that would have been billed had Service been continuous.

I. RESTORATION - RE CONNECTION CHARGE
Prior to restoring Service that has been discontinued for nonpayment of bills or Summary Bills or for failure to otherwise comply with the Rates, Rules and Regulations, the Customer shall pay a reconnection charge for each incident in which the Service(s) was disconnected, in the amount set forth in Rule No. 23. For residential Cu stomers whose household income is below two hundred percent (200%) of the federal poverty level, any reconnection charge shall comply with the maximum limits established by Health and Safety Code section 116914, as it may be amended from time to time. In the event that the Utility determines that the Customer is not at fault, including situations such as a payment being lost in the mail or other such situations, the Utility in its sole discretion may waive the reconnection charge. If Service(s) has been restored illegally or damaged due to tampering, the Customer shall compensate the Utility for all damage incurred by the Utility prior to reconnection. The Customer remains responsible for all damage incurred by the Utility whether or not Service is reconnected.

If the Customer makes a request to expedite the restoration or reconnection of Service, the Utility may accommodate the Customer’s request after the Utility’s regular restoration or reconnection hours to the extent resources are available. In such cases, an additional charge will be assessed on the Customer in the amount set forth in Rule No. 23, subject to the limitations of applicable State law for qualifying low-income residential Customers.

Prior to restoring Service that has been discontinued for nonpayment of bills or Summary Bills or for failure to otherwise comply with the Rates, Rules and Regulations, the Customer shall pay a reconnection charge for each incident in which the Service(s) was disconnected. In the event that the Utility determines that the Customer is not at fault, including situations such as a payment being lost in the mail or other such situations , the Utility in its sole discretion may waive the reconnection charge. If Service(s) has been restored illegally or damaged due to tampering, the Customer shall compensate the Utility for all damage incurred by the Utility prior to reconnection. The Customer remains responsible for all damage incurred by the Utility whether or not Service is reconnected.
(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.6
Anaheim, CA 92805
RULE NO. 11

DISCONTINUANCE AND RESTORATION OF SERVICE
ISSUED BY: Effective: 03-01-22 by Resolution No.: 2022-019 Dated: 02-15-22 Dukku Lee Superseding Resolution No.: 2020-020 Dated: 02-11-20 General Manager
If the Customer makes a request to expedite the restoration or reconnection of Service, the Utility may accommodate the Customer’s request after the Utility’s regular restoration or reconnection hours to the extent resources are available. In such cases, an additional charge will be assessed on the Customer in the amount set forth in Rule No. 23.

J. REQUEST FROM RESIDENTIAL OCCUP ANT (TENANT) TO BECOME CUSTOMER If a landlord in a landlord/residential tenant relationship is responsible for the payment of the water utility bill and the account is in arrears, the residential occupant (i.e., tenant) shall have the right to become the Customer without being required to pay the amount due on the landlord’s delinquent account. In order for the Utility to make Service available, the residential occupant (i.e., tenant) must agree to the terms and conditions of Service.

K. REMOTE DISCONTINUANCE AND RESTORATION
The Utility may discontinue or restore Se rvice remotely through electronic means when available, provided that proper notice is given to the Customer no less than two (2) business days in advance.

L. STATE LAW
Should there be a conflict between this Rule No. 11 and State law, as amended from time to time, State law shall govern, except to the extent that the provisions of this Rule are more favorable for the Customer or residential occupants of a detached Single-Family Dwelling or Multi-family Accommodation.

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
Page No.3.16.1
201 S. Anaheim Blvd. Page No. 3.16.1 Anaheim, CA 92805
RULE NO. 16

1. When an Application for Service is ma de that requires only a small domestic Service (2 inch or smaller), the Utility shall furnish and install the Service Connection, Meter box, and Meter, at the Customer’s expense. The Customer also has the option toCustomer may furnish and install the Service Connec tion, Meter box, and Meter, after all applicable charges are paid. The Customer also has the option to request the Utility to furnish and install the Service Conn ection, Meter box, and Meter, at the Customer’s expense. Installed Service Connections, Meter boxe s, and/or Meters shall be in accordance with the Utility’s Water Administrative Procedures and Design Guidelines.

2. For all other improvements, such as new subdivisions, developer-installed mains and/or improvements that includerequire the installation of a large Service (larger than 2 inch), the Customer shall furnis h and install the Service Connection, Meter box, and Meter after all applicable charges are paid.

3. The Service Connection, Meter, and Meter box will generally be installed at a convenient location between the curb or edge of pavement and th e property line.

Large Service Meters shall be instal led upon the Customer's Premises; the Customer shall provide adequate space a nd furnish applicable easements to the Utility.

B. SERVICE CONNECTION AND METER INSTALLATION CHARGES

1. The request for such Services shall be made to the Public Utilities Department, Water Division.
a. In the case of a small domestic Se rvice installed by the Customer, the Customer shall pay, prior to final plan approval, a sum as determined by the Utility, based upon all costs for labor, equipment, and materials to cover the cost of plan check, inspection, and corresponding Utility valving. b. In the case of a small domestic Servi ce installed by the Utility, the Customer shall pay, prior to final plan approval, a sum as determined by the Utility, based upon all costs for labor, equipment, and materials to cover the cost of plan preparation, installation, and corresponding Utility valving. c. In the case of Customer-installed mains and/or improvements that include the installation of a large Service, the Customer shall pay, prior to final plan approval, a sum as determined by the Utility, based upon all costs for labor, equipment, and materials to cover the cost of plan check, inspection, and corresponding Utility valving.

2. For Services installed on private property an additional charge, as determined by the Utility, shall be required to cover the cost of proces sing a public utility easement. The cost and preparation of public utility easement descriptions and plats

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
Page No.3.16.2
201 S. Anaheim Blvd. Page No. 3.16.1 Anaheim, CA 92805
RULE NO. 16

SERVICE CONNECTIONS, METERS, AND CUSTOMERS’ FACILITIES
ISSUED BY: Effective: 05-01-17 Resolution No.: 2017-069 Dated: 04-25-17 Dukku Lee Superseding Resolution No.: 2013-149 Dated: 09-24-13 General Manager
are the responsibility of the Customer and shall follow all applicable state, county, and local requirements.
(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16.2
Anaheim, CA 92805
RULE NO. 16

3. All installations in the public right-of-way will require a Right-of-Way Construction Permit as issued by the City's Public Works Department, together with appropriate charges, deposits, and insurances.

4. In the following cases, the Customer shal l also pay a sum as determined by the Utility, based upon all costs for all appl icable Utility labor, equipment, and materials.
a. Customer requires or requests a larger Service Connection and/or Meter for histheir property.
b. Customer requests a Servi ce Connection to be extended. c. An abandonment charge will not be required if the new Service Connection installation will not require the Utility (i) to install an additional tap into the Distribution Main, and (ii) to trench outside of the location of the previous Service Connection.

5. The Water Engineering Division provides plan checking as required to evaluate the Water System for conflicts with any proposed new construction or modification of any existing structure or facility. The Water Engineering Division shall charge for plan checks that require staff checking time orand labor in excess of four (4) hours to complete. However, in the case of Service Connections and Meter Installations, the Water Engineering Division will charge for all plan check ing, regardless of the number of hours needed for plan checking.

The applicable charges will be determin ed by the Utility based on labor, equipment, and material costs.

6. In the event that the Utility is unabl e to keep a specified appointment with a Customer due to emergencies, unplanned outages, or other situations that may arise requiring that construction or engineering services be delayed, the Utility will reschedule the appointment and will not ch arge additional costs, such as overtime labor, in order to complete the work and may, where applicable, provide a courtesy credit as set forth in Rule No. 23 based upon the specific circumstances. (Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd.

Page No. 3.16.21
Anaheim, CA 92805
RULE NO. 16

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16. 32
Anaheim, CA 92805
RULE NO. 16

C. CUSTOMER'S RESPONSIBILITY
The Customer, as a condition precedent to receiving Service, shall:

1. Furnish and lay the necessary On-Site Sy stem and piping to make the connection to the Point of Delivery.

2. Provide a main valve on the piping be tween the Service Connection and the point of Customer use, as per the Planning and Building Department.

3. Provide a bacteria clearance certificate forper the City’s Water Services 3 inches and largerStandard Specifications.

4. Disconnect all inactive Service Connections from the Public System to the Customer's Premises in the manner prescribed by the Utility.

5. The Utility shall not be responsible for any loss or damage occasioned or caused by the negligence, want of proper care, or wr ongful act of the Cust omer or of any of the Customer’s agents, employees, or licen sees on the part of the Customer in installing, maintaining, using, operating, or interfering with any water facilities or equipment.

D. OWNERSHIP AND ABSENCE OF RENTAL OBLIGATION WHERE FACILITIES

ARE ON PREMISES OF CUSTOMER

1. The Service pipe, curb stop, Meter, and Meter box located wholly or partially upon a Customer's Premises are the property of the Utility and may be inspected, upgraded, repaired or replaced at any time.

2. No rent or other charge will be paid by the Utility where the Utility-owned Service facilities are located on a Customer's Premises.

E. ACCESS TO PREMISES OF CUSTOMER

1. The Utility shall at all reason able hours have access to Meter, Service Connections and other property owned by it which may be located on Customer's Premises for purposes of installation, Meter reading, maintenance, operation, or removal of its property at the time Service is to be terminated. The Customer's On-site System shall be open for inspection at all reasonable times to authorized representatives of the Utility, County, CDPH, and RWQCB to verify that the Customer is complying with these Rates, Rules and Regulations.

2. Any inspection work or recommendations made by the Utility or its agents in connection with plumbing or appliances or any use of water on the Customer's Premises, either as a result of a complaint or otherwise, will be made without charge to the Customer.

F. CROSS-CONNECTIONS

1. 1. Protective Regulation

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16. 32
Anaheim, CA 92805
RULE NO. 16

SERVICE CONNECTIONS, METERS, AND CUSTOMERS’ FACILITIES
ISSUED BY: Effective: 05-01-17 Resolution No.: 2017-069 Dated: 04-25-17
Dukku Lee Superseding Resolution No.: 2013-1492017-069 Dated: 09-24-1304-25-17
General Manager
No physical connection between the Potable Water supply system of the Utility and that of any other water supply will be (including Recycled Water) or source, piping system, or substance shall be made or maintained except as permitted except in compliance with the regulations of the State Department of Public Health contained in Title 17 of the California Administrative and protected in accordance with Chapter 10.24 (Water System Cross-Connections) of the Anaheim Municipal Code under "Regulations Relating to(AMC 10.24), this Rule 16, and the City’s Cross-Connection", as may be amended from time to time. Control Management Plan (CCCMP). (Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16.4
Anaheim, CA 92805
RULE NO. 16

2. Special Protective Devices Required
The Utility may require a Customer to install an approved backflow protection device on all Service Connections prevention assembly or device (BPA) at any Service Connection, or at other locations on the Customer’s Premises, when required by the Utility’s hazard assessment and the sta ndards and requirements set forth in the CCCMP and applicable law.

The Utility will require a Customer to install an approved reduced pressure principle type backflow protection device (RP) under any of the following conditions:
a. Where a water supply, which has not been approved by the State Department of Public Health, is already available to a Customer from a well, spring, reservoir, or other source. (If the Customer agrees to abandon the other water supply and agrees to remove all pumps and piping necessary for the utilization of this water supply, the installation of reduced pressure principle type backflow protective devices may not be required.) b. Where salt water, or water otherwise polluted, is available to a Customer for industrial or fire protection purposes.
c. Where the Customer’s Premises are or may be engaged in industrial processes using or producing process waters or liquid industrial wastes, or where the Premises are or may be engaged in handling sewage or any other dangerous substance. d. Where the circumstances are such that ther e is special danger of backflow of sewage, Recycled Water, or other contaminated liquids through Customer’s plumbing fixtures or water-using or treating equipment, or storage tanks and reservoirs. e. Any condition posing a potential hazard to the Potable Water supply system of the Utility.

3. Type and Expense of Protective Devices
Any backflow protective deviceBPA used shall be of the type and design specified and approved for these uses by in accordance with the University of Southern California Foundation for Cross Connection ControlCCCMP and Hydraulic Research, or any other Utility approved testing applicable law and listing agencies, and such device shall be installed , maintained and tested by and at the Customer’s expense ofin the Customer, in a manner approvedand location required by the Utility and other Regulatory Agency when so required, and in a location which is readily available for periodic inspection.

No physical connection in accordance with the CCCMP. The Customer shall be made or allowed to exist between any system conveying Recycled Water and any system conveying Potable Waterresponsible for all costs of installati on, maintenance, repair, replacement, testing, and protection of the BPA, including any appropriate locks, enclosures, or other security necessary.

4. Periodic Inspection and Testing of BPAs
Whenever BPAs are installed, the Customer shall have the BPA inspected and field tested at the intervals and in the manner required by the CCCMP and applicable law,

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16.4
Anaheim, CA 92805
RULE NO. 16

SERVICE CONNECTIONS, METERS, AND CUSTOMERS’ FACILITIES
ISSUED BY: Effective: 05-01-17 Resolution No.: 2017-069 Dated: 04-25-17
Dukku Lee Superseding Resolution No.: 2013-1492017-069 Dated: 09-24-1304-25-17
General Manager
by a tester meeting the qualifications required by the CCCMP. The Customer shall ensure that required test reports and other compliance documentation are submitted to the Utility in the form, manner, and timeframe required by the CCCMP, including submission through the Utility’s Back flow Compliance Management System (BCMS) or successor system, and any public health agency having jurisdiction. At the discretion of the Utility, these devices shall be repaired, overhauled, or replaced by the Customer whenever they are found to be defective.

5. Refusal to Serve or Discontinuanc e of Service for Failure to Install and Test Protective Devices
The Utility may refuse or discontinue Service in accordance with AMC 10.24 and this Rule 16 when the Utility determines that a prohibited or unprotected cross- connection exists, required backflow protection has not been installed/maintained/tested as required, re quired test reports or other compliance documentation have not been provided as required, or the Customer has refused reasonable access or information needed to administer the CCCMP.

All BPAs installed in the City in compliance with the CCCMP must be field tested following installation, repair, replacement, depressurization for winterizing, or permanent relocation. All required field te sting must be performed by a certified backflow prevention assembly tester. Cu stomers must have their test results submitted as required by the CCCMP. The Utility may review submitted test results and accept, reject, or require correction/resubmittal pursuant to the CCCMP prior to entry into the BCMS (or successor system).
(Continued)

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16.5
Anaheim, CA 92805
RULE NO. 16

4. Periodic Inspection and Testing of Protective Devices Whenever backflow protective devices are installed, the Customer shall have competent inspections and tests conducted at least once a year, or more often in those instances where successive inspections and/or tests indicate repeated failure thereof. These devices shall be repaired, overhauled or replaced at the expense of the Customer whenever they are found to be defective. Records of such tests, repairs, and overhaul shall be kept and made available to the Utility and the public health agency having jurisdiction.

5. Refusal to Serve or Discontinuance of Service for Failure to Install Protective Devices The Utility may refuse or discontinue Service until there has been installed on the Customer's piping approved devices of the required type to protect against backflow of water from the Customer's Premises into the Utility's system.

6. Plan Check and Field Inspection of New Backflow Protective DevicesBPAs To cover the cost of a plan check and inspection, the Customer shall pay, prior to final plan approval, a sum as determin ed by the Utility, based upon all costs for labor, equipment, and materials to cover the cost of plan check and field inspection of backflow protective devices.BPAs. These activities include, but are not limited to:
installation of new backflow protective devicesBPAs; replacement of backflow protective devicesBPAs in above-ground assemblies; relocation of backflow protective devicesBPAs from a below ground vault installation to an aboveground installation; and others, as appropriate.

7. GRelationship to Municipal Code and CCCMP
This Rule 16 is intended to implemen t the City’s cross- connection control requirements and shall be administered in a manner consistent with AMC 10.24 and the CCCMP. In the event of a conflict between this Rule 16 and the CCCMP regarding technical standard s, classifications, methods or degrees of protection, testing intervals, forms, or submittal procedures, the CCCMP shall govern.

F . RIGHT OF ACCESS

1. The UtilityCity shall, at all times, have the right of ingress to and egress from Customer's Premises at all and the right to perform any work at any time during an emergency to protect public health or safety; respond to an imminent threat to persons or property; or preserve /protect the Utility’s equipment and facilities. At all other times, the Utility shall have the right of ingress to and egress from Customer’s Premises and the right to perform any work at reasonable hours for any purposes reasonably connectedrelated to installing, operating, maintaining, inspecting, reading, or removing the Utility’s Meters, Service Connections, or other property; verifying Customer’s compliance with the furnishing of Servicesthese Rates, Rules and exercise ofRegulations; exercising any and all rights secured to itthe Utility by the same or applicable law or the Rules; or for any other purpose reasonably related to the provision of Services.

CITY OF ANAHEIM WATER RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.16.5
Anaheim, CA 92805
RULE NO. 16

2. The Utility shall require that each Customer shall, upon request and at its expense, furnish the Utility, at the expense of the Customer and in the with appropriate access devices (in a quantity as specified by the Utility , with ) or assistance reasonably needed by the appropriate devicesUtility to gain access to aenter Customer's Premises by way of, including keys, access codes, gate opener/clickersopeners, or a personal escort.

3. The Customer’s On-site System shall be open to inspection at all reasonable times by the Utility, the County, the California Department of Public Health, and the Regional Water Quality Control Board to verify compliance with these Rates, Rules and Regulations and applicable law.

4. If the Utility is unable to access a Meter or the Premises as scheduled, the 3. The Utility may chargeassess a Rescheduled Meter Read Charge if the Utility cannot gain access to the Customer's metering equipment on the scheduled read date. in accordance with Rule No. 23 contains the above referenced charges.

4. . If athe Customer subsequently installs an automated Meter after being assessed a Rescheduled Meter Read Charge for the Utility’s inability to previously access Customer’s Premises, the Utility may, at its sole discretion, reimburse the fee. previously assessed charge.

Anaheim City CouncilMarch 24, 2026

Anaheim City Council
March 24, 2026