Utility Billing Specialist Position
February 01, 2022
DATE: February 01, 2022
TO: Honorable Mayor and City Council
FROM: Paul Cranmer, Public Works Services Director
By: Carmen Masud, Senior Management Analyst
SUBJECT: RESOLUTION NO. 7406 AMENDING RESOL UTION NO. 7380
ESTABLISHING COMPENSATION AND RELATED BENEFITS FOR
EMPLOYEES REPRESENTED BY THE ARCADIA CITY EMPLOYEES
ASSOCIATION (UTILITY BILLING SPECIALIST)
Recommendation: Adopt
SUMMARY
The Public Works Services Department (“PWSD”) would like to add a Utility Billing Specialist position to replace a current Senior Accounting Technician classification. Utility billing has been handled previously by a position that report directly to the Finance Manager/Treasurer in the Administrative Services Department. With the retirement of the incumbent, the PWSD is proposing to bring the position to the PWSD for utility billing services under the new classification of Utility Billing Specialist. The compensation would remain unchanged. It is recommended that the City Council approve Resolution No. 7406 to allow this change.
BACKGROUND
The City’s public water and sewer utility serves approximately 15,000 connections, a majority of which are based on a tiered rate structure, billed on a bi -monthly basis, generating approximately $15.5 million in revenue per year. The PWSD and Administrative Services Department (“ASD”) have been working on the conversion and implementation of a new utility billing system, meter management, and public online payment and inquiry portal. While this system will help improve operations overall, it will require special skills and focus to oversee the program and billing functions on a daily basis.
The Senior Accounting Technician in ASD who has processed utility billing and reporting for the City of Arcadia for over 25 years retired in December 2021. With this vacancy, the PWSD and ASD have evaluated current utility industry trends, customer service needs, and staffing models to identify potential operating efficiencies. As a result of this review,
Utility Billing Specialist Position
February 01, 2022
it is proposed that the position be moved into PWSD and that a new classification specification be established for a Utility Billing Specialist.
DISCUSSION
The Senior Account ing Technician processed utility bills and reports directly to the Finance Manager/Treasurer in ASD. Relocating the position to the PWSD will streamline the City’s utility billing and customer service functions, improve customer service, and aid in providing uninterrupted utility billing services delivery.
The classification of Utility Billing Specialist is a critical position that is prevalent throughout municipal and private water utility agencies. The primary function of the new Utility Billing Specialist will be to perform a variety of specialized utility billing duties involving the processing of water service billings and complex customer service functions, coordinate closely with management, administration, and field staff in the execution of duties, and perform a wide variety of public assistance.
The recommended changes have been discussed with the Arcadia City Employees Association, and they have agreed to the proposed changes. Furthermore, on January 13, 2022, the Human Resources Commiss ion recommended approval of the new classification specification for Utility Billing Specialist with minor revisions to the “ability to” section to eliminate ambiguity about the training provided by an incumbent. The minor revisions clarify that the Utility Billing Specialist would be cross-training with office staff.
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental Quality Act (CEQA), and it can be seen with certainty that it will have no impact on the environment. As such, this matter is exempt under CEQA.
FISCAL IMPACT
Based on the results of a compensation study conducted by the Human Resources Division, it is recommended that the wage range for the Utility Billing Specialist be set at the same range as the Senior Accounting Technician (Range 53) , which starts at $4,389/month and potentially climbs to $5,481/month. Staff surveyed comparative municipalities and determined Range 53 to be a reasonable rate for the Utility Billing Specialist. The position would be paid from the Water Fund. As a result, there is no change in overall costs for this proposed modification.
Utility Billing Specialist Position
February 01, 2022
RECOMMENDATION
It is recommended that the City Council determine that this action does not constitute a project and is therefore, exempt under, the California Environmental Quality Act (“CEQA”); and approve Resolution No. 7406 amending Resolution No. 7380 establishing compensation and related benefits for employees represented by the Arcadia City Employee Association (Utility Billing Specialist).
Attachments: Resolution No. 7406
New Class Specifications for Utility Billing Specialist Public Works Services Department Org Chart
Range
Number Title Step A Step B Step C Step D Step E Step F Step G Step H Step I Step J 42 Library Assistant 3,345$ 3,427 $ 3,515 $ 3,602 $ 3,692 $ 3,785 $ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 43 Accounting Technician I 3,427$ 3,515 $ 3,602 $ 3,692 $ 3,785 $ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 4,282$ 44 3,515$ 3,602 $ 3,692 $ 3,785 $ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 4,282 $ 4,389$ 45 Office Assistant 3,602$ 3,692 $ 3,785 $ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 4,282 $ 4,389 $ 4,498$ 46 Library Technician I
Museum Education Coordinator 3,692$ 3,785 $ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 4,282 $ 4,389 $ 4,498 $ 4,609$ 47 Accounting Technician II
Recreation Coordinator
Senior Citizens Project Specialist
3,785$ 3,880 $ 3,979 $ 4,077 $ 4,180 $ 4,282 $ 4,389 $ 4,498 $ 4,609 $ 4,724$ 48 Library Technician II 3,880$ 3,979 $ 4,077 $ 4,180 $ 4,282 $ 4,389 $ 4,498 $ 4,609 $ 4,724 $ 4,843$ 49 Administrative Assistant
City Clerk Technician
Senior Citizens Program Specialist
3,979$ 4,077 $ 4,180 $ 4,282 $ 4,389 $ 4,498 $ 4,609 $ 4,724 $ 4,843 $ 4,967$ 50 Building Technician I 4,077$ 4,180 $ 4,282 $ 4,389 $ 4,498 $ 4,609 $ 4,724 $ 4,843 $ 4,967 $ 5,087$ 51 4,180$ 4,282 $ 4,389 $ 4,498 $ 4,609 $ 4,724 $ 4,843 $ 4,967 $ 5,087 $ 5,216$ 52 Senior Library Technician 4,282$ 4,389 $ 4,498 $ 4,609 $ 4,724 $ 4,843 $ 4,967 $ 5,087 $ 5,216 $ 5,346$ 53 Senior Accounting Technician
Utility Billing Specialist 4,389$ 4,498 $ 4,609 $ 4,724 $ 4,843 $ 4,967 $ 5,087 $ 5,216 $ 5,346 $ 5,481$ 54 Building Technician II
Senior Administrative Assistant 4,498$ 4,609 $ 4,724 $ 4,843 $ 4,967 $ 5,087 $ 5,216 $ 5,346 $ 5,481 $ 5,616$ 55 Code Services Officer
Fire Administrative Specialist 4,609$ 4,724 $ 4,843 $ 4,967 $ 5,087 $ 5,216 $ 5,346 $ 5,481 $ 5,616 $ 5,757$ 56 Engineering Assistant 4,724$ 4,843 $ 4,967 $ 5,087 $ 5,216 $ 5,346 $ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 57 Accounting Specialist
Circulation Services Supervisor
Revenue Collection Specialist
4,843$ 4,967 $ 5,087 $ 5,216 $ 5,346 $ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 6,047$ 58 Deputy City Clerk 4,967$ 5,087 $ 5,216 $ 5,346 $ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 6,047 $ 6,199$ 59 Historical Museum Curator
Information Systems Specialist
Librarian I
Office Coordinator
5,087$ 5,216 $ 5,346 $ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 6,047 $ 6,199 $ 6,354$ 60 Business License Officer
Senior Building Technician
Senior Code Services Officer
5,216$ 5,346 $ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 6,047 $ 6,199 $ 6,354 $ 6,513 $
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2021 - JUNE 30, 2022
ACEA GROUP - 3.0% COLA
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2021 - JUNE 30, 2022
ACEA GROUP - 3.0% COLA
61 5,346$ 5,481 $ 5,616 $ 5,757 $ 5,899 $ 6,047 $ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 62 Assistant Planner
Building Inspector
Public Works Inspector
Senior Engineering Assistant
5,481$ 5,616 $ 5,757 $ 5,899 $ 6,047 $ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 6,843$ 63 5,616$ 5,757 $ 5,899 $ 6,047 $ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 6,843 $ 7,014$ 64 Assistant City Clerk
Fire Prevention Specialist
Librarian II
5,757$ 5,899 $ 6,047 $ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 6,843 $ 7,014 $ 7,188$ 65 5,899$ 6,047 $ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 6,843 $ 7,014 $ 7,188 $ 7,370$ 66 Assistant Engineer
Associate Planner
Senior Building Inspector
Senior Public Works Inspector
6,047$ 6,199 $ 6,354 $ 6,513 $ 6,675 $ 6,843 $ 7,014 $ 7,188 $ 7,370 $ 7,554$ 67 6,199$ 6,354 $ 6,513 $ 6,675 $ 6,843 $ 7,014 $ 7,188 $ 7,370 $ 7,554 $ 7,743$ 68 6,354$ 6,513 $ 6,675 $ 6,843 $ 7,014 $ 7,188 $ 7,370 $ 7,554 $ 7,743 $ 7,936$ 69 Plans Examiner 6,513$ 6,675 $ 6,843 $ 7,014 $ 7,188 $ 7,370 $ 7,554 $ 7,743 $ 7,936 $ 8,135$ 70 Associate Civil Engineer 6,675$ 6,843 $ 7,014 $ 7,188 $ 7,370 $ 7,554 $ 7,743 $ 7,936 $ 8,135 $ 8,339$ 71 6,843$ 7,014 $ 7,188 $ 7,370 $ 7,554 $ 7,743 $ 7,936 $ 8,135 $ 8,339 $ 8,549$ 72 7,014$ 7,188 $ 7,370 $ 7,554 $ 7,743 $ 7,936 $ 8,135 $ 8,339 $ 8,549 $ 8,758$ 73 Principal Librarian
Senior Planner 7,188$ 7,370 $ 7,554 $ 7,743 $ 7,936 $ 8,135 $ 8,339 $ 8,549 $ 8,758 $ 8,977$ 74 7,368$ 7,552 $ 7,741 $ 7,935 $ 8,133 $ 8,336 $ 8,545 $ 8,758 $ 8,977 $ 9,202 $ 75 7,552$ 7,741 $ 7,935 $ 8,133 $ 8,336 $ 8,545 $ 8,758 $ 8,977 $ 9,202 $ 9,432 $ 76 Senior Civil Engineer 7,741$ 7,935 $ 8,133 $ 8,336 $ 8,545 $ 8,758 $ 8,977 $ 9,202 $ 9,432 $ 9,668 $ Range
Number Title Step A Step B Step C Step D Step E Step F Step G Step H Step I Step J 42 Library Assistant 3,445$ 3,530 $ 3,620 $ 3,710 $ 3,803 $ 3,899 $ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 43 Accounting Technician I 3,530$ 3,620 $ 3,710 $ 3,803 $ 3,899 $ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 4,410$ 44 3,620$ 3,710 $ 3,803 $ 3,899 $ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 4,410 $ 4,521$ 45 Office Assistant 3,710$ 3,803 $ 3,899 $ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 4,410 $ 4,521 $ 4,633$ 46 Library Technician I
Museum Education Coordinator 3,803$ 3,899 $ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 4,410 $ 4,521 $ 4,633 $ 4,747$ 47 Accounting Technician II
Recreation Coordinator
Senior Citizens Project Specialist
3,899$ 3,996 $ 4,098 $ 4,199 $ 4,305 $ 4,410 $ 4,521 $ 4,633 $ 4,747 $ 4,866$ 48 Library Technician II 3,996$ 4,098 $ 4,199 $ 4,305 $ 4,410 $ 4,521 $ 4,633 $ 4,747 $ 4,866 $ 4,988$ 49 Administrative Assistant
City Clerk Technician
Senior Citizens Program Specialist
4,098$ 4,199 $ 4,305 $ 4,410 $ 4,521 $ 4,633 $ 4,747 $ 4,866 $ 4,988 $ 5,116$ 50 Building Technician I 4,199$ 4,305 $ 4,410 $ 4,521 $ 4,633 $ 4,747 $ 4,866 $ 4,988 $ 5,116 $ 5,240$ 51 4,305$ 4,410 $ 4,521 $ 4,633 $ 4,747 $ 4,866 $ 4,988 $ 5,116 $ 5,240 $ 5,372$ 52 Senior Library Technician 4,410$ 4,521 $ 4,633 $ 4,747 $ 4,866 $ 4,988 $ 5,116 $ 5,240 $ 5,372 $ 5,506$ 53 Senior Accounting Technician
Utility Billing Specialist 4,521$ 4,633 $ 4,747 $ 4,866 $ 4,988 $ 5,116 $ 5,240 $ 5,372 $ 5,506 $ 5,645$ 54 Building Technician II
Senior Administrative Assistant 4,633$ 4,747 $ 4,866 $ 4,988 $ 5,116 $ 5,240 $ 5,372 $ 5,506 $ 5,645 $ 5,784$ 55 Code Services Officer
Fire Administrative Specialist 4,747$ 4,866 $ 4,988 $ 5,116 $ 5,240 $ 5,372 $ 5,506 $ 5,645 $ 5,784 $ 5,930$ 56 Engineering Assistant 4,866$ 4,988 $ 5,116 $ 5,240 $ 5,372 $ 5,506 $ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 57 Accounting Specialist
Circulation Services Supervisor
Revenue Collection Specialist
4,988$ 5,116 $ 5,240 $ 5,372 $ 5,506 $ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 6,228$ 58 Deputy City Clerk 5,116$ 5,240 $ 5,372 $ 5,506 $ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 6,228 $ 6,385$ 59 Historical Museum Curator
Information Systems Specialist
Librarian I
Office Coordinator
5,240$ 5,372 $ 5,506 $ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 6,228 $ 6,385 $ 6,545$ 60 Business License Officer
Senior Building Technician
Senior Code Services Officer
5,372$ 5,506 $ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 6,228 $ 6,385 $ 6,545 $ 6,708 $
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2022 - JUNE 30, 2023
ACEA GROUP - 3.0% COLA
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2022 - JUNE 30, 2023
ACEA GROUP - 3.0% COLA
61 5,506$ 5,645 $ 5,784 $ 5,930 $ 6,076 $ 6,228 $ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 62 Assistant Planner
Building Inspector
Public Works Inspector
Senior Engineering Assistant
5,645$ 5,784 $ 5,930 $ 6,076 $ 6,228 $ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 7,048$ 63 5,784$ 5,930 $ 6,076 $ 6,228 $ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 7,048 $ 7,224$ 64 Assistant City Clerk
Fire Prevention Specialist
Librarian II
5,930$ 6,076 $ 6,228 $ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 7,048 $ 7,224 $ 7,404$ 65 6,076$ 6,228 $ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 7,048 $ 7,224 $ 7,404 $ 7,591$ 66 Assistant Engineer
Associate Planner
Senior Building Inspector
Senior Public Works Inspector
6,228$ 6,385 $ 6,545 $ 6,708 $ 6,875 $ 7,048 $ 7,224 $ 7,404 $ 7,591 $ 7,781$ 67 6,385$ 6,545 $ 6,708 $ 6,875 $ 7,048 $ 7,224 $ 7,404 $ 7,591 $ 7,781 $ 7,975$ 68 6,545$ 6,708 $ 6,875 $ 7,048 $ 7,224 $ 7,404 $ 7,591 $ 7,781 $ 7,975 $ 8,174$ 69 Plans Examiner 6,708$ 6,875 $ 7,048 $ 7,224 $ 7,404 $ 7,591 $ 7,781 $ 7,975 $ 8,174 $ 8,379$ 70 Associate Civil Engineer 6,875$ 7,048 $ 7,224 $ 7,404 $ 7,591 $ 7,781 $ 7,975 $ 8,174 $ 8,379 $ 8,589$ 71 7,048$ 7,224 $ 7,404 $ 7,591 $ 7,781 $ 7,975 $ 8,174 $ 8,379 $ 8,589 $ 8,805$ 72 7,224$ 7,404 $ 7,591 $ 7,781 $ 7,975 $ 8,174 $ 8,379 $ 8,589 $ 8,805 $ 9,021$ 73 Principal Librarian
Senior Planner 7,404$ 7,591 $ 7,781 $ 7,975 $ 8,174 $ 8,379 $ 8,589 $ 8,805 $ 9,021 $ 9,246$ 74 7,589$ 7,779 $ 7,973 $ 8,173 $ 8,377 $ 8,586 $ 8,801 $ 9,021 $ 9,246 $ 9,478 $ 75 7,779$ 7,973 $ 8,173 $ 8,377 $ 8,586 $ 8,801 $ 9,021 $ 9,246 $ 9,478 $ 9,715 $ 76 Senior Civil Engineer 7,973$ 8,173 $ 8,377 $ 8,586 $ 8,801 $ 9,021 $ 9,246 $ 9,478 $ 9,715 $ 9,958 $ Range
Number Title Step A Step B Step C Step D Step E Step F Step G Step H Step I Step J 42 Library Assistant 3,583$ 3,671 $ 3,765 $ 3,858 $ 3,955 $ 4,055 $ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 43 Accounting Technician I 3,671$ 3,765 $ 3,858 $ 3,955 $ 4,055 $ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 4,586$ 44 3,765$ 3,858 $ 3,955 $ 4,055 $ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 4,586 $ 4,702$ 45 Office Assistant 3,858$ 3,955 $ 4,055 $ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 4,586 $ 4,702 $ 4,818$ 46 Library Technician I
Museum Education Coordinator 3,955$ 4,055 $ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 4,586 $ 4,702 $ 4,818 $ 4,937$ 47 Accounting Technician II
Recreation Coordinator
Senior Citizens Project Specialist
4,055$ 4,156 $ 4,262 $ 4,367 $ 4,477 $ 4,586 $ 4,702 $ 4,818 $ 4,937 $ 5,061$ 48 Library Technician II 4,156$ 4,262 $ 4,367 $ 4,477 $ 4,586 $ 4,702 $ 4,818 $ 4,937 $ 5,061 $ 5,188$ 49 Administrative Assistant
City Clerk Technician
Senior Citizens Program Specialist
4,262$ 4,367 $ 4,477 $ 4,586 $ 4,702 $ 4,818 $ 4,937 $ 5,061 $ 5,188 $ 5,321$ 50 Building Technician I 4,367$ 4,477 $ 4,586 $ 4,702 $ 4,818 $ 4,937 $ 5,061 $ 5,188 $ 5,321 $ 5,450$ 51 4,477$ 4,586 $ 4,702 $ 4,818 $ 4,937 $ 5,061 $ 5,188 $ 5,321 $ 5,450 $ 5,587$ 52 Senior Library Technician 4,586$ 4,702 $ 4,818 $ 4,937 $ 5,061 $ 5,188 $ 5,321 $ 5,450 $ 5,587 $ 5,726$ 53 Senior Accounting Technician
Utility Billing Specialist 4,702$ 4,818 $ 4,937 $ 5,061 $ 5,188 $ 5,321 $ 5,450 $ 5,587 $ 5,726 $ 5,871$ 54 Building Technician II
Senior Administrative Assistant 4,818$ 4,937 $ 5,061 $ 5,188 $ 5,321 $ 5,450 $ 5,587 $ 5,726 $ 5,871 $ 6,015$ 55 Code Services Officer
Fire Administrative Specialist 4,937$ 5,061 $ 5,188 $ 5,321 $ 5,450 $ 5,587 $ 5,726 $ 5,871 $ 6,015 $ 6,167$ 56 Engineering Assistant 5,061$ 5,188 $ 5,321 $ 5,450 $ 5,587 $ 5,726 $ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 57 Accounting Specialist
Circulation Services Supervisor
Revenue Collection Specialist
5,188$ 5,321 $ 5,450 $ 5,587 $ 5,726 $ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 6,477$ 58 Deputy City Clerk 5,321$ 5,450 $ 5,587 $ 5,726 $ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 6,477 $ 6,640$ 59 Historical Museum Curator
Information Systems Specialist
Librarian I
Office Coordinator
5,450$ 5,587 $ 5,726 $ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 6,477 $ 6,640 $ 6,807$ 60 Business License Officer
Senior Building Technician
Senior Code Services Officer
5,587$ 5,726 $ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 6,477 $ 6,640 $ 6,807 $ 6,976 $
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2023 - JUNE 30, 2024
ACEA GROUP - 4.0% COLA
EXHIBIT A
CITY OF ARCADIA MONTHLY SALARY RANGE
JULY 1, 2023 - JUNE 30, 2024
ACEA GROUP - 4.0% COLA
61 5,726$ 5,871 $ 6,015 $ 6,167 $ 6,319 $ 6,477 $ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 62 Assistant Planner
Building Inspector
Public Works Inspector
Senior Engineering Assistant
5,871$ 6,015 $ 6,167 $ 6,319 $ 6,477 $ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 7,330$ 63 6,015$ 6,167 $ 6,319 $ 6,477 $ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 7,330 $ 7,513$ 64 Assistant City Clerk
Fire Prevention Specialist
Librarian II
6,167$ 6,319 $ 6,477 $ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 7,330 $ 7,513 $ 7,700$ 65 6,319$ 6,477 $ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 7,330 $ 7,513 $ 7,700 $ 7,895$ 66 Assistant Engineer
Associate Planner
Senior Building Inspector
Senior Public Works Inspector
6,477$ 6,640 $ 6,807 $ 6,976 $ 7,150 $ 7,330 $ 7,513 $ 7,700 $ 7,895 $ 8,092$ 67 6,640$ 6,807 $ 6,976 $ 7,150 $ 7,330 $ 7,513 $ 7,700 $ 7,895 $ 8,092 $ 8,294$ 68 6,807$ 6,976 $ 7,150 $ 7,330 $ 7,513 $ 7,700 $ 7,895 $ 8,092 $ 8,294 $ 8,501$ 69 Plans Examiner 6,976$ 7,150 $ 7,330 $ 7,513 $ 7,700 $ 7,895 $ 8,092 $ 8,294 $ 8,501 $ 8,714$ 70 Associate Civil Engineer 7,150$ 7,330 $ 7,513 $ 7,700 $ 7,895 $ 8,092 $ 8,294 $ 8,501 $ 8,714 $ 8,933$ 71 7,330$ 7,513 $ 7,700 $ 7,895 $ 8,092 $ 8,294 $ 8,501 $ 8,714 $ 8,933 $ 9,157$ 72 7,513$ 7,700 $ 7,895 $ 8,092 $ 8,294 $ 8,501 $ 8,714 $ 8,933 $ 9,157 $ 9,382$ 73 Principal Librarian
Senior Planner 7,700$ 7,895 $ 8,092 $ 8,294 $ 8,501 $ 8,714 $ 8,933 $ 9,157 $ 9,382 $ 9,616$ 74 7,893$ 8,090 $ 8,292 $ 8,500 $ 8,712 $ 8,929 $ 9,153 $ 9,382 $ 9,616 $ 9,857 $ 75 8,090$ 8,292 $ 8,500 $ 8,712 $ 8,929 $ 9,153 $ 9,382 $ 9,616 $ 9,857 $ 10,104 $ 76 Senior Civil Engineer 8,292$ 8,500 $ 8,712 $ 8,929 $ 9,153 $ 9,382 $ 9,616 $ 9,857 $ 10,104 $ 10,356 $
CITY OF ARCADIA
UTILITY BILLING SPECIALIST
DEFINITION
Under general supervision, performs a variety of specialized utility billing duties involving the processing of water service billings and complex customer service functions; coordinates closely with management, administration, and field staff in the execution of duties; performs a wide variety of public assistance, work order processing, clerical accounting activities for utility customers; prepares and reviews billing information, receives and documents payments.
SUPERVISION EXERCISED
Exercises no supervision.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
Provide technical information and instruction regarding applicable procedures and methods; interpret and explain rules and regulations; answer questions and resolve problems or complaints.
Perform customer service for City utility customers involving billing issu es, new accounts, cancellations, and automatic debit program; explain, research and analyze account history to resolve billing questions.
Answer customer questions and resolve complaints and problems related to the utility billing process; process appropriate forms/records; post payments to accounts; compute water bills for opening and closing accounts; prepare forms for field and office staff on changes of service.
Receive and process all work orders and applications for water, automatic debit program, and on-line electronic payments.
Open and close accounts; process and maintain accounting records for water service accounts; sort, audit and match utility bills and payment checks.
Assign appropriate account numbers and billing rates for water services; research records to correct errors in billings; make credit adjustments and refunds; maintain related water accounts.
Calculate special bills according to utility rules and regulations and established procedures; assemble information regarding deli nquent accounts; make special arrangements for payment of utility billings for hardship cases within specific guidelines or refer to collection agency; perform analyses/audits of data to ensure accuracy of billing; maintain collection process for closed accounts with outstanding balances; assign accounts to collection agency.
City of Arcadia
Utility Billing Specialist (Continued) Page 2 of 4
Prepare monthly and bi-monthly utility bills and other related bills and notices including final bills, past due notices, 48- hour shut -off warning notices, and shut - offs; p rocess new or cancelled accounts, meter changes, or other similar utility billing activities as required ; serve as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously.
Make journal entries for all small credit balances on closed accounts; order all month-end reports and balance water funds.
Prepare monthly reports of key statistical data for Administrative Services and Maintenance Services as required.
Record all outside City water usage.
Prepare and mail application/renewal forms for the utility tax exemption program to residents; gather information and process applications to determine and identify qualified applicants based on established criteria.
Perform a variety of administrative tasks such as composing correspondence to customers utilizing proper English, grammar, spelling and punctuation; prepare bills for mail outs and type a variety of forms and letters accurately.
OTHER JOB-RELATED DUTIES
Perform related duties and responsibilities as assigned.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Knowledge of:
Considerable knowledge of City policies, Utility rules and regulations and procedures involved in the preparation and processing of fiscal records and billing methods.
Methods, practices, and procedures used in financial record keeping and reporting.
Operations, services, and activities of an accounting program.
Principles of training.
Automated financial management systems and computer accounting software programs.
Pertinent Federal, State, and local laws, codes, and regulations.
Modern office practices, methods, and computer equipment.
Methods and techniques of scheduling work assignments.
City of Arcadia
Utility Billing Specialist (Continued) Page 3 of 4
Principles and practices used in dealing with the public.
Mathematical principles.
Skill to:
Operate modern office equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Utilize a variety of word processing, spreadsheet, and software applications, including billing and financial systems.
Resolve customer service problems tactfully and effectively.
Ability to:
Effectively coordinate with the work of other department and City personnel.
Cross-train with other office staff within the water section.
Independently perform difficult technical accounting and financial operations work including projects and activities.
Interpret and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Research, collect, compile, and analyze information and data.
Handle multiple concurrent projects and manage priorities and tasks.
Apply accounting principles to the maintenance of general governmental financial and accounting transactions and audit of financial records.
Perform comparisons of data quickly and accurately.
Accurately tabulate, record, balance, and audit assigned transactions.
Respond to questions from the public and City personnel regarding policies and procedures for assigned area.
Perform mathematical computations quickly and accurately.
City of Arcadia
Utility Billing Specialist (Continued) Page 4 of 4
Plan and organize work to meet schedules and deadlines.
Prepare and maintain accurate and complete financial records.
Communicate clearly and concisely, both orally and in writing.
Understand and follow verbal and written directions
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Minimum Qualifications:
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for successful job performance is qualifying. An example would be:
Experience:
Two years of clerical accounting or bookkeeping experience which included routine account record keeping, public contact, and the application of policies and procedures in the performance of assigned tasks.
Training:
Equivalent to the completion of the twelfth grade supplemented by specialized training or college level course work in accounting or a related field.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment.
Effective Date: February 2022
PUBLIC WORKS SERVICES
DIRECTOR
PUBLIC WORKS SERVICES DEPARTMENT
DEPUTY PUBLIC WORKS
SERVICES DIRECTOR
MANAGEMENT
ANALYST
OFFICE COORDINATOR
ADMINISTRATIVE
ASSISTANT (2)
ENVIRONMENTAL SERVICES
MANAGER
STOREKEEPER/BUYER
GENERAL SERVICES
SUPERINTENDENT
BUILDING MAINTENANCE
CREW SUPERVISOR
FLEET TECH/WELDER
FLEET TECHNICIAN I (3)
TRAFFIC SIGNAL/STREET
LIGHT TECHNICIAN (2)
LABORER (P)
BUILDING MAINTENANCE
TECHNICIAN
FLEET MAINTENANCE
CREW SUPERVISOR
UTILITIES
SUPERINTENDENT
UTILITIES CREW
SUPERVISOR (2)
(DISTRIBUTION)
UTILITIES CREW
SUPERVISOR
(METER UNIT)
WATER PRODUCTION
CREW SUPERVISOR
UTILITIES CREW
SUPERVISOR
(SANITATION)
EQUIPMENT OPERATOR (2)
MAINTENANCE WORKER
LABORER (P)
WATER QUALITY/
BACKFLOW INSPECTOR
MAINTENANCE WORKER (2)
EQUIPMENT OPERATOR (4)
MAINTENANCE WORKER (3)
STREETS
SUPERINTENDENT
EQUIPMENT OPERATOR (3)
MAINTENANCE WORKER (4)
LABORER (P)
STREETS MAINTENANCE
CREW SUPERVISOR
(GREENSCAPE)
EQUIPMENT OPERATOR (3)
MAINTENANCE WORKER (3)
STREETS MAINTENANCE
CREW SUPERVISOR
(ASPHALT/CONCRETE)
PRINCIPAL CIVIL
ENGINEER
ASSOCIATE CIVIL
ENGINEER
ASSISTANT
ENGINEER
SENIOR ENGINEERING
ASSISTANT
SENIOR PUBLIC WORKS
INSPECTOR
LABORER (P)
LABORER (P)
UTILITY BILLING SPECIALIST
PRODUCTION TECHNICIAN I
(2)
LABORER (P)
PUBLIC WORKS
INSPECTOR
SENIOR CIVIL
ENGINEER
INTERN (P)
INTERN (P)
SENIOR MANAGEMENT
ANALYST (2)