STAFF REPORT
ADMINISTRATIVE SERVICES DEPARTMENT
DATE: September 15, 2026
TO: Honorable Mayor and City Council
FROM: Henry Chen, Administrative Services Director
By: Wilson Luo, Information Technology Manager
SUBJECT: PROFESSIONAL SERVICES AGREEMENT EXTENSION WITH SDI PRESENCE INC. FOR INFORMATION TECHNOLOGY SUPPORT SERVICES THROUGH NOVEMBER 30, 2026.
CEQA: Not a Project
Recommendation: Approve
SUMMARY
The City’s current Information Technology (“IT”) Support Services agreement with SDI Presence Inc. (“SDI”) is scheduled to expire on September 30, 2026. In May 2026, a Request for Proposals (“RFP”) for IT support services was issued, and six (6) proposals were received. Given the complexity and critical nature of the services provided, additional time is required for the evaluation, negotiation, and execution of a new agreement. To ensure continuity of essential IT services and avoid any interruption in support during this process, Staff is recommending an extension of the existing agreement with SDI through November 30, 2026.
DISCUSSION
As part of the evaluation of the proposals received for IT support services, additional consideration has been given to the service levels and customer service expectations that will be established under the new agreement. Given the scope and importance of the City’s IT environment, it is essential that the selected service provider be capable of meeting the City’s current and anticipated IT support needs while maintaining a consistent and appropriate level of service.
Therefore, additional time is being taken to conduct further discussions with the proposing firms regarding customer service expectations and the level of service to
PSA Extension with SDI Presence Inc. for IT Support Services September 15, 2026
be provided under a new agreement. These discussions are intended to further clarify expectations related to responsiveness, communication, issue resolution, and overall customer support. The additional due diligence will provide an opportunity for service levels and contractual commitments to be more thoroughly evaluated to ensure that the final agreement is aligned with the City’s expectations.
To ensure continuity of IT support services during this period and avoid any disruption to City operations, Staff is recommending approval of an extension to the existing Professional Services Agreement with SDI Presence Inc., through November 30, 2026.
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental Quality Act (“CEQA”), under Section 15061(b)(3) of the CEQA Guidelines, as it can be seen with certainty that it will have no impact on the environment.
FISCAL IMPACT
Funding for IT support services is included in the Fiscal Year 2026–27 Operating Budget, no additional appropriation is needed.
RECOMMENDATION
It is recommended the City Council determine that this action is not a project under the California Environmental Quality Act (“CEQA”); and approve and authorize the City Manager to execute an extension to the Professional Services Agreement with SDI Presence Inc. for information technology support services through November 30, 2026, with no other changes in terms.