City of Arroyo Grande
Information Technology Strategic Plan
City Council Presentation January 27, 2026
Agenda
❑ Project Methodology
❑ IT Customer Experience
❑ Work Product Review
❑ Estimated Investment
❑ Questions and Comments
City of Arroyo Grande
IT Strategic Plan
Project Methodology
❑ The Plan was developed collaboratively with the City’s technology users and the Information Technology Division (IT) and included:
➢ A City-wide user survey
➢ Interviews with key use stakeholders
➢ Interviews with IT staff
➢ Completion of IT self-assessment questionnaire
❑ The objectives of the planning effort were to:
➢ Define how the City is using information technology today ➢ Define where the City needs to be in the future
➢ Develop a strategy to enable the City to get there
City of Arroyo Grande
IT Strategic Plan
Summary of User Experience
City of Arroyo Grande
IT Strategic Plan
➢ Survey between June 10th and June
21st with 58 responses
➢ Interviews
• City Manager
• City Departments
• IT Staff
Key Takeaways:
• High level of satisfaction with current
IT support
• Additional application training is
requested
• Expand technology and support staff
Conformance to IT Best Practices
City of Arroyo Grande
IT Strategic Plan
Sample Recommendations
City of Arroyo Grande
IT Strategic Plan
➢ Create Application Portfolio
➢ Provide Software Application Training
➢ Conduct Application Post Implementation Reviews
➢ Develop Business Resiliency Plans
➢ Create Cybersecurity Plan
➢ Replace EDEN Application
➢ Expand GIS System
➢ Establish IT Asset Inventory and Refreshment
➢ Implement IT Governance
➢ Augment IT Staff
➢ Create IT Service Catalog and Service Level Agreements Project Schedule
City of Arroyo Grande
IT Strategic Plan
ITSP Estimated Investment
City of Arroyo Grande
IT Strategic Plan
Notes:
• The full cost for a project is allocated in the Fiscal Year in which the project begins. • Costs are not provided for projects that are in progress since these have already been budgeted - or for projects that the City proposes to complete using existing funds. • The costs for the maintenance of existing business and operational applications and/or application services are not included.
Fiscal Year 2027 2028 2029 2030 Parking Lot
Cost ($) 505,000 271,000 280,000 278,000 248,000
Total Program ($) 1,581,000
SDI Team Critical Success Factors – Introductions
➢ Fund and complete foundational projects in Plan
➢ Establish Citywide IT governance
➢ Improve communication and collaboration
➢ Provide technology training
➢ Enhance ability for IT to effectively manage resources and projects City of Arroyo Grande
IT Strategic Plan
Thank You – Questions?
City of Arroyo Grande
IT Strategic Plan