Item No. 13
Town of Atherton
CITY COUNCIL STAFF REPORT – REGULAR AGENDA
TO: HONORABLE MAYOR AND CITY COUNCIL
GEORGE RODERICKS, CITY MANAGER
FROM: ANTHONY SUBER, DEPUTY CITY MANAGER/ CITY CLERK
DATE: NOVEMBER 15, 2023
SUBJECT: DISCUSSION OF THE CENTER FOR AGE-FRIENDLY
EXCELLENCE FOCUS GROUP AND TASK FORCE RESULTS
AND CONSIDERATION OF AARP APPLICATION PROCESS.
RECOMMENDATION
It is recommended that the Council review and discuss the Center for Age-Friendly Excellence Standing Committee recommendations, focus group results and provide direction regarding the AARP application process.
BACKGROUND
San Mateo County arranged for the Center for Age-Friendly Excellence (CAFE) to work with select cities in the County providing technical assistance through December 2023. City Council ratified the Age-Friendly Standing Committee at the June 21, 2023, meeting committing to forming a local Age-Friendly Task Force to assist in building collaborative partnerships within the County by sharing resources and coordinating activities. Vice Mayor Hawkins-Manuelian and Councilmember Lewis were assigned as the liaisons.
The Standing Committee, Town staff and CAFE, Deputy Director Cynthia Nakayama developed outreach material to begin to recruit for resident volunteers to participate in one-time focus groups and a fixed term task force that would assist the Standing Committee in analyzing and prioritizing focus group results and recommendations.
The goal of the project was to identify the unmet needs of older adults and recommend programs or initiatives that can be implemented to assist older people in the Town. The focus groups were designed to help uncover the needs of the 55 + community and solicit resident input on potential solutions. A component of the Task Force and focus groups identified the evolving needs that develop for sub-groups within the older adult population. As an example, someone who is aged 55 – 64 will have different needs from an older adult that is 80+.
ATTACHMENT 1
CAFE Report
NOVEMBER 15, 2023
Town Obligations
The Town is under no obligation to take any further action once certified through the World Health Organization (WHO) and AARP the United States affiliate of WHO. If Council move forward with an application to AARP. The commitment made at the June Council meeting was to convene the standing committee and should the Council opt not to move forward with an application to become a certified age-friendly city recognized by the World Health Organization (WHO) the Council has full authority to consider any recommendations of the standing committee and task force independent of an age-friendly application.
ANALYSIS
The Standing Committee and Task Force members reviewed the results from the focus groups held that were made up exclusively of residents of the Town’s 55+ community. Atherton Police Department staff and Menlo Park Fire Protection District staff provided commentary identifying needs related to health & safety and emergency preparedness. The focus group results identified 7 major categories within the WHO/AARP eight domains of livability. The focus group comments and outcomes were grouped within these categories. Below is a list of the categories identified and standing committee and task force proposed programs or initiatives that aimed at addressing varying unmet needs. For a complete review of the focus group summary refer to Attachment 1.
Transportation & Mobility
Potential Initiatives / Projects:
▪ Communicate to residents existing services for transportation, such as Ride PVI – www.1pvi.org. The service is available for medical and pharmacy appointments, grocery shopping, senior center visits, and religious centers.
Social Participation & Inclusion, Community Connectivity Potential Initiatives / Projects:
▪ Foster physical spaces where people can naturally gather. ▪ Potential collaboration with the library or local schools to provide programs to assist with online access/resources for seniors, including those with visual impairments and training workshops or programs.
▪ The Town has upgraded its current website to ensure that it is Web Content Accessibility Guidelines (WCAG) compliant. This compliance applies to visual, auditory, speech, cognitive, language, and other disabilities.
General Communication & Information
Potential Initiatives / Projects:
▪ Incorporating localized communication channels such as the local newspapers to a greater degree.
▪ Develop a reoccurring section within the quarterly Athertonian newsletter to share news, information, and resources specifically for older adults. ▪ Develop resource center display at the Atherton Library ATTACHMENT 1
CAFE Report
NOVEMBER 15, 2023
o Peninsula Volunteers, Inc (Little House, Rosener House, Meals of Wheels, Ride PVI) | Sequioa Healthcare District – Sequoia Strong: Adults 50+ www.seqhd.org/sequoiastrong-adults-50 (Health Services, Community Support, Fitness & Sport, Social Engagement, and Independent Living)
▪ Develop a quarterly or bi-annual Senior day hosted at Town center to engage residents and connect them with service providers and programs specifically meeting their needs. ▪ Staff has enhanced our use of physical message boards located at Town Center and will increase that presence.
Housing
Current / Ongoing Projects:
▪ The 6th Cycle Housing Element Update process is underway and will include analysis and assessments across varying income levels and within the Housing Needs Data Report includes a section dedicated to assessing the needs of seniors. The Housing Element Update is a working document that is undergoing a variety of revisions. ▪ The Town has prepared a variety of resources related to Accessory Dwelling Units (ADU)and will be revising Town Ordinances related to these structures in late 2023. The Planning and Building Departments have FAQ’s available to discuss the process of planning and building ADU’s.
Infrastructure & Facilities
Current / Ongoing Projects:
There are several capital projects in the works related to pedestrian and bicycle safety including:
▪ Selby Lane Bicycle Lane Improvement Project Bike Lane ▪ Traffic Safety Improvement Project & Maintenance (street striping and signage installation)
▪ El Camino Real Complete Streets Gap Project
▪ Class III Pavement Markings
▪ Watkins Avenue Pedestrian Improvements/ Middlefield
Community Support | Health Services
Potential Initiatives / Projects:
▪ The Atheron Task Force discussed developing bi-annual or quarterly resource workshops hosted at Town Center. This would be a staff lead initiative inviting local service providers to educate the 55 + community and address needs across several categories including enhanced and alternative communication activities, increase in community gatherings, and education related to senior rights. Designing re-occurring events will address the unmet needs that address community-building.
▪ Focus Group results and assessments indicated that partnering with neighboring agencies to collaborate on existing services could aid in addressing needs beyond the Towns resources.
▪ The Task Force concurred with the 55+ community desire for health and wellness access that includes physical activity. The activity could be in individual or group settings furthering the community-building component and enhancing quality of life goals. Task ATTACHMENT 1
CAFE Report
NOVEMBER 15, 2023
Force members proposed exercise equipment specifically for seniors at Holbrook-Palmer Park.
▪ Task Force members suggested a resident led committee focused entirely on addressing unmet needs of the 55+ community and identifying the varying needs that exist within each sub age category, ages 55-64, 65-74, 75-79, and 80+.
Emergency Preparedness & Safety
Current / Ongoing Projects:
▪ ADAPT has begun the process of connecting with community members via parties / gatherings and will continue those efforts in the Summer of 2024. ADAPT has been active in connecting with residents during regular meetings and have polled participants on their interest in home checks in case of emergency. That information will be maintained at the assembly points for ADAPT members to conduct those home checks during emergencies.
Potential Initiatives / Projects:
▪ The Atherton Police Department prepares monthly reports related to criminal activity, calls for service, response times for low, medium and high priority calls and other police related activities. APD reports on home/vacation checks, Holbrook-Palmer Park patrols, and School incidents.
▪ MPFPD and APD have discussed collaborative initiatives to gather access to resident homes quickly, such as getting gate codes or access to lock boxes. ▪ The Police Department hosts community meetings to inform and educate residents on things related to car and home protection. The latest meeting took place on November 2, 2023. These community forums are also prime opportunities to educate and inform residents and best practices related to theft deterred measures, cyber-crime awareness, and collaborative conversations with A.D.A.P.T. related to emergency preparedness activities and efforts.
▪ To address the preparedness of older adults in an emergency distributing 72-hour emergency
Next Steps
The Council may consider directing staff to move forward with the WHO/AARP application for inclusion in the WHO Network of Age-friendly Cities or receive the report and recommendations for future discussions related to possible projects and initiatives without applying for certification.
If the Council opts to move forward with the application, the letter of intent prepared in May 2023 will be provided as supportive documentation. By establishing the Age-Friendly Community Task Force the Town committed to:
• Conducting a baseline community assessment on the needs of older adults, which was completed with the focus group results.
• Establish a three-year action plan to address the identified needs, which may be considered for completion following an application; and
• Develop tools to measure the progress of the action plan, which may be considered by the standing committee, task force and staff
ATTACHMENT 1
CAFE Report
NOVEMBER 15, 2023
With the submission of the application, the Town will be committing to providing annual progress reports to AARP regarding implementation of the Action Plan. The Town will have the option to contract with an outside consultant to support staff in the efforts to develop an Action Plan or work to develop the plan in-house.
FISCAL IMPACT
There is no fiscal impact as a result of this report, however if the Town moves forward with the AARP application there may be costs related to contracting with an outside consultant to develop the Action Plan and costs to implement any significant programs.
GOAL ALIGNMENT
This Report and its contents are in alignment with the following Council Policy Goals:
• Goal Area E – Strengthen Community Engagement and Transparency • Goal Area F – Be Forward-Thinking, Well-Managed, and Well-Planned
POLICY FOCUS
The creation of the age-friendly standing committee is part of developing a diverse and inclusive community. The information collected can contribute to a variety of priority projects for the Town within each of the Town’s service areas.
PUBLIC NOTICE
Public notification was achieved by posting the agenda, with this agenda item being listed, at least 72 hours prior to the meeting in print and electronically. Information about the project is also disseminated via the Town’s electronic News Flash and Atherton Online. There are approximately 1,200 subscribers to the Town’s electronic News Flash publications. Subscribers include residents as well as stakeholders –to include, but be not limited to, media outlets, school districts, Menlo Park Fire Protection District, service provides (water, power, and sewer), and regional elected officials.
COMMISSION/COMMITTEE FEEDBACK/REFERRAL
This item has been reviewed in part by the Age-Friendly Standing Committee
ATTACHMENTS
1. Focus Group Results
2. Standing Committee Recommendations
ATTACHMENT 1
1 CAFE: The Center for Age-Friendly Excellence
Advancing Livable Communities for all Generations
Summary and Collated Notes
Focus Groups with Older Adult Residents (55+)
Standing Committee and Task Force
Regarding Unmet Needs of Atherton Older Adult Residents Dates of Zoom Focus Group Discussions: August 21 and 23, September 13, 2023 Total # In-Person Focus Group and 1:1 participants: 27 (17F / 10 M) CAFE Staff Facilitator: Cynthia Nakayama
Video- and Audio-recorded using Altis.io (rough draft summary) Report reviewed and finalized by Pauline DeLange Martinez, Senior Research Associate, CAFE Background
The goal of this project is to identify the unmet needs of older adults and recommend programs that may be implemented to assist older people in the Town of Atherton, California. Older adults often are overlooked during city planning and government programming. We intend to both understand their needs, and to design programs that will enable them to flourish. This will change and evolve depending on their age. For example someone who is age 55 or 65 will have different needs from an older adult who is 85 and older. The Town of Atherton will need to consider these differences at some point. We already know that older adults have different needs and limitations regarding housing, transportation, and the use of outside spaces and buildings. We know they may have different or more need for social interaction and respect. We don’t know how to best reach them, communicate with them, or promote their civic participation. We don’t know what additional community support, information, classes, programs or health services the Town should provide, and are looking to produce insights that will guide our decision making. We’re ultimately looking for ideas for how we might support our older adult residents through governmental programs or community projects.
ATTACHMENT 1
2 Transportation & Mobility: Unmet Needs
Public Transportation
There is a clear need for a dedicated transportation service tailored to the unique needs of older adults, particularly for those who cannot drive and are not able to afford or access on-demand transportation using technology. Transportation is essential to access healthcare, shopping, social activities, and more.
Currently, Atherton residents rarely use mass transit. They may not be able to use technology such as Uber and have no family to drive them. People who live alone may be particularly isolated.
As people get older, there is a greater mistrust of strangers so there is a need for a trusted service they can call. There is Uber for kids (transportation to school) so parents are confident that it’s a safe driver; we need something similar for older adults.
Finally, there’s a need to communicate information regarding available accessible transportation for those who do not drive. Currently, there is no publicizing of transportation services although we probably have almost all the services we need.
Mobility, Walkability
Participants emphasized a need for sidewalks or protected walking lanes on the main thoroughfares in Atherton. The community has grown substantially, there are many bikers, and it does not feel safe.
Here are some participant quotes regarding traffic safety and walkability:
“It’s a death trap. I’m waiting for accidents to happen there; the sides of the road are very uneven for walking, biking, or stroller. You’re in the middle of the road.” “There are no sidewalks – this may be a need now.”
“Many walk in the middle of the street; one older person uses her walker and walks 5 miles per day. Sometimes she walks close to the middle (of the road).” “Although the walking paths in the park have been widened and people in wheelchairs can also use them, safe walking paths are needed in town.” Safer traffic conditions are necessary to ensure that older adults can comfortably navigate their town, whether it be on foot, by bicycle, or vehicle. Currently, participants noted many drivers go over the speed limit, do not use turn signals, or make complete stops. One participant shared, “I notice that younger people have a tendency to drive faster which increases the risk for walkers and bikers.” In addition, shrubbery and tree overgrowth obscures traffic signs in multiple locations. One participant shared, “I have had many near misses either riding my bike, walking the dog, or even in my car. Need these to be trimmed.”
Some especially unsafe roads are Walsh Road, Fair Oaks, and Park Drive. On Park Drive, the construction and large trucks make it difficult to maneuver.
Finally, participants expressed concern about kids on e-bikes who ride through the stop signs. “They don’t understand the danger.”
ATTACHMENT 1
3 Transportation & Mobility: Potential Solutions
Public Transportation
It was suggested that an assessment be made to understand how many residents in Atherton can no longer drive and/or have unmet transit needs. These residents could possibly be identified through A.D.A.P.T. (Atherton Disaster and Preparedness Team) program efforts.
There needs to be better promotion of existing transportation options, including those offered by nearby cities that Atherton residents can benefit from. For example, Avenidas Door-to-Door provides transportation services to Atherton, Menlo Park’s shuttle offered through their Parks and Recreation, the Marguerite bus system, Redi-Wheels (SamTrans), and a Palo Alto transportation for seniors that takes them from point A to point B for $1.
To meet remaining needs, Atherson could offer our own dedicated senior-specific transportation service. Shared rides could be used where both people have the same destination. This could be offered in collaboration with nearby cities. For example, currently, Sam Trans is doing a pilot program – a specialty door-to-door service at a reasonable price with 3 cities (E. Palo Alto, City of Palo Alto, and one other). It would be great to see if this can be expanded to Atherton.
One final idea was to offer tech training for older adults to use Uber and Lyft.
Mobility, Walkability
The safety challenges around Fair Oaks are currently being addressed. Public Works has developed a project plan and funding has been approved. They will be adding school speed bumps, beautifying the intersection, and adding a walking trail at the corner.
Suggestions to improve mobility and walkability included: encouraging residents to report safety concerns to the Police Department; requiring trucks to make noises signifying their approach (similar to an ice cream truck or lunch truck); potentially adding sidewalks; and/or encouraging residents to walk in areas outside of Atherton, for example, organizing an intergenerational walk-a-thon event to get people out of the house and moving.
Social Participation: Unmet Needs
Participants expressed a significant need for more inclusive and regular community activities that cater to all age groups. Building a sense of community is important. As one participant said, “We need a way to get to know neighbors so we/they can count on them if there’s a problem or emergency.” Participants also noted that isolated older residents, especially those who cannot drive, may need extra community support.
Several contributors to social isolation were identified, including changing area dynamics, large distances between homes, empty homes (“ghost residents”), and working adults and families being too busy. Participants shared, “It is tough to meet people here and develop close relationships or create a neighborhood due to the dynamic we have here,” and, “(We should) look at how to change the cycle, structure, and challenge of meeting other people in this town so that the upcoming cohort does not have the same experience as us.”
It was noted that Atherton does not have a Parks and Rec department, which helps to organize social events in other cities. Additionally, Atherton lacks an official downtown and a Senior Center.
While there is a library, it was noted that many of their activities are geared towards children and youth.
ATTACHMENT 1
4 Also, participants felt that community-wide events seem to be more catered towards families than older adults, such as Atherton’s National Night Out.
Social Participation: Potential Solutions
Participants brought up a variety of ideas to increase social participation among older Atherton residents. First, social connections can be fostered through physical places. Participants suggested to find ways to make the Town Center area feel more like a ‘downtown’ by offering activities and events that get residents to gather there. (One participant noted that Mademoiselle Collette will be opening a shop in front of the library soon and their intent is to somewhat replicate a downtown.) Other ideas were to install an outdoor chessboard or Bocce ball courts.
A variety of programs and events could be offered and advertised to older residents. They could be held at the Town Center, new library, Heritage Room, Holbrook Palmer Park facilities, Old House, Atherton Arts Foundation for art classes, or a variety of outdoor spaces. For example, we could offer:
• Yoga, stretching classes, exercise classes, dancing
• Tae Kwon Do
• Bingo
• Bridge groups (mentioned several times) or lessons
• Mahjong
• Photography classes
• Book reviews/ Book clubs at Library
• Educational classes on environmental and potential emergency issues (wildfires, emergency preparedness). Classes could highlight ways to volunteer or support relief efforts. • Speaker series (similar to Menlo Park) - topics include culture, travel, safety ▪ Movies or organize a film festival and invite renowned directors /speakers • Small local environmental program
• Music-related events or Concerts
• Monthly food truck event
• Small tours to a historical or other museums, or to hear speakers at places like Cantor Arts Several participants mentioned interest in Computer classes/clinics. A weekly ‘tech support’ day could be offered where residents could bring their devices to receive help. This could be offered at the Old Heritage Council Room. An IT support person could be funded a few hours per week. This also provides the opportunity for a social network and new friendships to form since people will talk together about their technology challenges.
Other participants mentioned tech support resources are in-the-works or already exist. Friends of the Library is planning to launch an initiative to provide tech help for older people, using excess funds from the Atherton library. AnewVista.org (or anvcs.org) is another tech program offered through Sacred Heart (Eric Gee is the instructor). This program is open to older adults; you can participate online or in person. Perhaps these could be better advertised.
The Town could consider organizing intergenerational activities and events. One participant shared, “The older I get, the more I enjoy being around younger people.” The library was noted as a great place to connect generations and Friends of the Library was noted as a resource to organize intergenerational programs.
One participant suggested cooking- and food-related events be organized. As residents age, they may have transitioned from cooking for a family, to only cooking for themselves. There is a need to ATTACHMENT 1
5 ensure meals are still nutritious and easily made. Eating is also a social activity – and older residents may enjoy cooking and eating together.
Another idea was to organize a local Farmer’s Market, for example, at the Town Center or Holbrook Palmer Park.
One person suggested we get the Atherton Dames back together. They were a great group that sponsored Easter and Christmas events and contributed a lot to all ages of the community.
We could partner with Palo Alto Medical Foundation to organize educational classes or a resource fair. They do outreach to seniors and provide classes and may know of topics of interest. They may also be interested in sponsoring an event and have a table with their logo.
Menlo Park has a pancake breakfast through the Fire Department – it is a community event; we can do the same, with pancakes, Belgium waffles or crepes; since we have the same Fire department, we can ask them.
Approximately seven to eight existing Town committees and groups have within their charter some activity that would help in social connection. These groups could help brainstorm opportunities to increase engagement among older residents. Many of these committees already include older members. A separate senior-focused committee could also be formed. They could help plan and manage a calendar of events and programs geared towards older residents.
To get a better understanding of what types of social engagement opportunities are of greatest interest to older Atherton residents, a survey could be collected.
We could also learn from what other communities are doing. For example, we could sit in on one or more meetings to hear ideas from the Los Altos and Los Altos Hills senior committee. The two cities formed a combined senior committee where they each share ideas on what their city’s/town’s older adult residents are doing. We could also look at small towns that are similar to ours, such as Hillsborough, to see what they offer to engage older residents.
Existing social opportunities should be better promoted. For example, A.D.A.P.T. meetings were noted as a good way to get to know neighbors. Also, morning Tai Chi is offered at the Town Center.
When advertising programs and events, promotion should be accessible for those with low vision or limited internet access. Ensure that programs and events are accessible and attractive to older residents, not just young families. As noted, currently, many community events feel as though they are more geared towards youth or young families. The Town could market events with photos and language that is more inclusive of older residents. To ensure events are accessible for all ages and abilities, there should be accessible parking, restrooms, shade, and seating.
Social opportunities from neighboring cities could also be better advertised to Atherton residents. For example, Menlo Park provides community programs and services that are used by Athertonians; their activities guide comes out quarterly and is mailed and available at the library.
Finally, for residents who are particularly isolated, it was noted that the A.D.A.P.T. team visits residents door-to-door. They check on people and describe services; this is a form of social connection.
The Scouts/ Boy Scouts can also visit older residents or provide volunteer assistance to those who need it. (Lee Kenna was noted as a key contact.) Scouts get merit badges for serving seniors. Scouts may be able to walk door to door for A.D.A.P.T. to gather data on isolated adults and also learn who needs help.
If someone arrives in a Scout uniform, a person is more likely to open their door. Finally, participants felt that High School students could be engaged in supporting isolated older residents.
ATTACHMENT 1
6 Communication and Information: Unmet Needs
There is a need to improve and enhance communication methods to keep older Atherton residents informed about community events, resources, and services. Communications could highlight information about social activities, how to sign up for emergency alerts and local crime alerts (e.g., through San Mateo County or the Newsflash), key community contacts (e.g., who to contact if a tree goes down in your neighborhood, non-emergency policy number), healthcare resources, trusted and vetted resources for home maintenance and repairs / handymen, and resources related to technology and appliances. We could also communicate information about programs, activities, and resources from local communities such as Menlo Park and Redwood City.
It was recognized that communication channels exist, such as the Athertonian, Atherton Living, and the library. Additionally, the Town currently distributes quarterly newsletters to every resident mailbox, which is a valuable communication piece, though there is a desire to receive more regular communication about ongoing programs, activities, and events. Participants shared that there is no obvious focal point for communication; the town used to have bulletin boards in the neighborhoods that were helpful.
One participant described feeling overwhelmed with receiving too much communication via email and mail; they said it was challenging to prioritize and differentiate what’s important and worth their while.
Another barrier to accessing information is limited technology skills among some older residents. Some may need education and training on how to use their electronic devices.
One participant mentioned that he was becoming increasingly visually impaired and that he knew others who were the same. He expressed the need for ways to communicate to the visually and hearing impaired.
Finally, a challenge related to communication is scams and fraud. It is important that residents know who/what they can trust for information. At the same time, we can offer education on how to prevent scams, e.g., offer training and a document (to be posted on/near your front door) on steps to take if for example, someone comes to your door or calls and you don’t know what to do. Participants felt that most people won’t remember what to do unless they have an actual list of steps to take; they can keep copies on/near their door, phone, etc.
Communication and Information: Potential Solutions
Participants brought up a variety of existing communication resources in Atherton that could be better promoted. For example, we could increase resident awareness that they can enroll in Atherton online - a weekly email blast from the City Manager’s office that provides new and recurring topics, meetings, etc. (contact Anthony Suber with your email address to receive these).
Existing, local communication channels could incorporate a regular section geared towards older residents. For example, the Athertonian could highlight articles of interest to older residents and advertise trusted resources and services.
For residents with accessibility needs, we should communicate that the Town website and Atherton’s Agenda Management System are both ADA compliant. The information on the website can be accessed using a screen reader and it will read everything to you. There are free versions available.
Another resource that should be better advertised is the Simplicity app. Residents need to set up an account to receive information in the categories you select, and specific to your area (Atherton, ATTACHMENT 1
7 San Mateo County). It is one-way communication so there is no noise. One participant learned of the focus group this way and is happy with the app. Simplicity goes out and scrapes information from the town’s website; for example, a news flash about the burglaries that happened, or about an upcoming meeting.
Participants expressed the importance of communicating in a wide variety of ways and then let people know how we will continue to communicate. This can be achieved through traditional methods such as mailing, distributing flyers door to door (A.D.A.P.T. leaves handouts in residents’ mailboxes), large-print newsletters, or phone-based notifications about town events and activities.
Communication can also be shared electronically, for example, through a shared electronic or downloadable calendar, local alert systems, and a website or online platform that lists activities and events in and around Atherton. Participants liked the idea of an accessible living calendar that people can just tap into at any time, and it is continually evolving; we would just need to publicize the calendar itself. However, it’s important to keep in mind that some older adults are not comfortable navigating online apps and email. To bridge this need, we should offer technology classes that can help older adults stay connected, informed, and engaged with the community. Attendees could have questions answered such as, “How do we share events via our e-calendars,” “How do I get this email to work,” or, “How do I get rid of my landline?”
For any printed or digital communication geared towards older adults, an idea was to create/ use a logo designated specifically for ‘senior support’ so that older adult residents are more likely to pay attention to it as information they can use. This could address the challenge of ‘too much information’ and help older residents prioritize what is targeted specifically to them.
Another idea would be to communicate key information at an event, for example, a senior health fair, or a farmers’ market in Atherton; a booth could offer information geared towards older residents. We could also organize a booth at the Menlo Park farmers market to communicate about activities in Atherton.
San Mateo County created a Community Information Handbook about resources that our older adult residents might find helpful. This could be distributed to Atherton residents, e.g., via mail, dropping them off door-to-door, or distributing them at local events.
Finally, it is important to conduct extra outreach to older adult residents that are isolated. (A.D.A.P.T. is working on this.) In addition to communicating information, we may need to offer transportation to programs and events. A surprisingly large number of Atherton residents are housebound, living alone, and their family members only visit once or twice a week. Meals on Wheels is a resource that can be tapped into for this information.
Housing: Unmet Needs
The Atherton Housing Element provide a comprehensive overview of unmet needs and potential solutions related to local housing. We should ensure the Housing Element includes a focus on older residents, including availability of affordable and accessible housing, and support for residents to maintain their homes.
Participants noted community resistance to building more dense housing options. However, offering a variety of housing options can cater to those with different incomes and accessibility needs.
For example, a senior housing complex could include universal design elements and be located in ATTACHMENT 1
8 walking distance to healthcare, groceries, social activities, and services. ADUs were noted as a resource to allow family members or caregivers to live nearby older residents.
Some participants described meeting with Habitat for Humanity as they may be building housing in Atherton that is not older adult focused but 20% low income. Part of the conversation included discussing housing needs related to older adults.
Besides building new housing, there’s a need to help residents maintain and renovate their existing homes as they age. Participants expressed a need to communicate information about trusted, vetted, and affordable contractors and handymen.
Housing: Potential Solutions
The Town could provide leadership at a planning and policy level by reviewing the current Housing Element to ensure the needs of older adults are addressed and included.
Older adult residents could benefit from information about reliable services for home repair, maintenance, and other practical needs. Resources should be broadly shared (via communication strategies listed in the previous section), for example, Ace Hardware has tech people you can hire to do things in your home, and the Scouts offers minor home assistance (Scout hotline).
Participants also suggested offering a conference or educational session about accessory dwelling units (ADUs), or an issue of the Athertonian dedicated to ADUs along with resources and information. ADU builders could provide education about various ADU designs. Potential use cases could be presented, for example, various family scenarios, or the option to move out of the large home into the ADU, then rent the larger home to gain an income.
Respect and Social Inclusion: Unmet Needs
Atherton has a high percentage of older adults, at 24%, and overall, participants feel that older residents are respected. As described in the ‘social participation’ section, participants were interested in more intergenerational and age-inclusive programs, activities, and events. Bridging generations builds a sense of community and provides benefits to all.
Participants expressed concerns about safety. In particular, scams and fraud are a huge and growing issue. Neglect (including self-neglect) and isolation are challenges that are often invisible as they occur inside the home. Again, participants noted a high volume of Meals on Wheels clients in Atherton. Also, participants expressed concerns about recent robberies and fear of walking alone – whether it be daytime or nighttime. Older residents with mobility challenges may be particularly vulnerable to physical abuse or assault.
Respect and Social Inclusion: Potential Solutions
(see also Social Participation and Community Support and Health Services) Older adults would benefit from activities that offer intergenerational interaction and accessible transportation. Also, it’s important to offer activities that are not age specific but rather age inclusive.
Menlo Park’s community events were highlighted as a model, e.g., ‘Tour de Menlo.’ Several other potential solutions are described under the ‘Social Participation’ and ‘Transportation’ sections.
For those who need mobility assistance or are isolated, there is a need to provide education on how to maintain safety in a variety of environments. Elder rights education necessary and important for ATTACHMENT 1
9 all of us; for information and to avoid potential situations of elder abuse. A final idea in this section was to use Newsflash to alert residents on the latest scam that has occurred nearby.
Outdoor Spaces and Buildings: Unmet Needs
Holbrook Palmer Park was described as a 22-acre jewel. Anyone can go and walk, use the facilities, or attend dog training activities. However, some participants felt that public spaces like Holbrook Palmer Park need better maintenance and upgrades to facilitate community gatherings.
Specifically, the bathrooms and water fountains were described as ‘unusable,’ and need maintenance.
One participant also suggested increasing the landscaping around new venues such as the Town Center and Library. Finally, the lack of sidewalks in Atherton also suggests a potential need for infrastructure improvements for older adults, particularly those with mobility issues.
Outdoor Spaces and Buildings: Potential Solutions
Repair and upgrade of Holbrook Palmer Park is currently underway and will make it more welcoming, clean, and accessible. Now that the community center is done, the strategic plan is to focus on the park over the next few years and will include playground equipment, new bathrooms, and wayfinding signs.
Civic Participation and Employment: Unmet Needs
Participants felt there are plenty of volunteer opportunities for older adults in Atherton including 7 – 8 committees that are predominantly made up of older residents. New committees are often initiated by older adults when they see a need.
Civic Participation and Employment: Potential Solutions Existing volunteer opportunities could be better advertised to older residents. Also, residents should be encouraged to start their own age-related volunteer initiatives. They could receive mentorship/ camaraderie via an ‘Initiative Lab’ or ‘Entrepreneurial Lab.’ Participants shared, “There are a lot of great ideas in this town and there is definitely an opportunity to develop an age-related initiative at the end of this project.” “If you call it a lab, people will get the idea that it doesn’t need to be perfect.” Community Support/ Health Services: Unmet Needs
Participants noted that the term ‘older adult’ covers a range of abilities, ages, and needs. Some older adults are higher functioning, and their needs may range from a desire for more social engagement and/or support to maintain their own home, while less mobile older adults may need greater support with things like transportation.
One participant said, “There’s an endless list of tasks older adults can feel overwhelmed by.” Maybe they need:
• Home evaluation for safety: e.g. grab bars in the shower or a security system in their home • Caregiver services or help getting the Medicare services they’re entitled to • Landscaping services e.g. help cutting their lawn or getting their gutters cleaned • Assistance to clean things up or throw things out
• Meals on Wheels services
• Resources on who can help them; they have the money available to hire someone • Information on where they can move if they want to move ATTACHMENT 1
10 Community Support and Health Services: Potential Solutions The ‘hidden’ seniors (homebound) might benefit from outreach; personal visits from people who can determine if they’re eating well, having regular wellness checks, and getting the help they need with home repairs and home safety assessment, or maybe even medical care and assistance. We’re a small town that can identify the very elderly and possibly arrange visits with these people, maybe on a recurring basis to ensure their safety and even provide some companionship on an ongoing basis. Maybe the town can help these residents, or maybe the residents of Atherton would be happy to contribute their time and money to assist their neighbors with some minor repairs.
The Fire Department was highlighted as a resource with ‘lift assist’ for adults who fall, if a caregiver needs emergency support, or if smoke alarms need replacing.
Emergency Preparedness: Unmet Needs
More resources and education on emergency preparedness could enhance the safety, security, and resilience of older adults during emergencies. There’s a need for more education on what to do in an emergency, particularly for those who do not have family close by to support them. Where do they go for help with the internet, or for power, if their phone is dead? One participant said, “If there is an emergency, I need to know what to do if I’m here alone, or if my husband’s traveling.” Public safety is top priority in this town. However, with extreme climate events and electricity power outages, we need to ensure there’s a system of support. Some older residents may be reliant on power for life sustaining equipment. Others are reliant on electricity for communication.
Potential Solutions: Emergency Preparedness
A.D.A.P.T. offers many critical services related to emergency preparedness and response, but many are not aware of what they offer. One project could be to better advertise their services and also recruit more volunteers to participate. A.D.A.P.T. is recruiting more volunteers to help to knock on doors in neighborhoods. At some point would be nice to be able to ask, as was done in the past, “Do you know how to turn off your gas? Let me show you.”
A.D.A.P.T. is currently launching a new initiative to identify isolated seniors. A database is being developed to include their names, how to contact them, what to do, and what steps to be followed.
They are doing an outreach into neighborhoods and having parties in each of the areas. This way people meet each other, and also sign up at tables; if you are physically able to help others, you can sign up.
You can also sign up if you are an older person and will need help in an emergency - you can request a home check. These will be held at assembly points in each neighborhood and information will be shared with the Area Coordinator in charge.
We could periodically offer classes on how to prepare for electrical outages, including the cost and types of generators, or option to run in a natural gas line. The Town Center is a key resource in Town during power outages, as they have a generator. Another resource for emergency preparedness is the Police Department non-emergency line.
ATTACHMENT 1
Atherton CAFE Outcomes
Town of Atherton
Center for Age-Friendly Excellence Standing Committee
Standing Committee & Task Force Recommendations
Focus Group Summary:
The following list is representative of the summary of major categories discussed during the Town of Atherton Task Force and Standing Committee related to the Center for Age-Friendly Excellence (CAFE) focus groups facilitated by Cynthia Nakayama, Deputy Director Center for Age-Friendly Excellence. The goal of the project was to identify the unmet needs of older adults within the Town and recommend programs or initiatives to assist them.
Major Topic Areas Included:
Below is a list of the major categories uncovered in the focus groups. Within each of these is a brief explanation of what the focus group discussed and reasonable projects or initiatives the Task Force identified for reccomendation to the City Council.
Transportation & Mobility
Results identified that transportation services for Seniors / Older Adults unable to drive themselves was a desire. These services enable elderly residents to attend community events, activities, and access essential services. Task Force Members identified a variety of existing ridesharing and community transportation services that are available for residents. The Town can consider including this information on a Town webpage designated for Senior / Older Adult and partner with the Atherton Library to install an information area for Senior / Older Adults. The Task Force also suggested that Town staff could consider hosting bi-annual or quarterly in-person information sessions hosted at Town Center with resources, programs, and service-providers related to Senior / Older Adults.
Potential Initiatives / Projects:
▪ Communicate to residents existing services for transportation, such as Ride PVI – www.1pvi.org. The service is available for medical and pharmacy appointments, grocery shopping, senior center visits, and religious centers.
Social Participation & Inclusion, Community Connectivity There is a need to develop programming and activities that cater to the interests and abilities for Senior / Older adults. In addition, developing programs and activities that are intergenerational is a desire to broaden the sense of community engagement. Additional outcomes from the focus groups suggested there is a need for technological assistance and resources as well as increased opportunities to meet and connect in person.
ATTACHMENT 1
Atherton CAFE Outcomes
Potential Initiatives / Projects:
▪ Foster physical spaces where people can naturally gather. ▪ Potential collaboration with the library or local schools to provide programs to assist with online access/resources for seniors, including those with visual impairments and training workshops or programs.
▪ The Town has upgraded its current website to ensure that it is Web Content Accessibility Guidelines (WCAG) compliant. This compliance applies to visual, auditory, speech, cognitive, language, and other disabilities.
General Communication & Information [Lead by the Town]
The Task Force noted that current communication methods used by the Town may miss a portion of Senior / Older Adult population that don’t utilize the current channels used by the Town. The Task Force expressed a need to incorporate communication methods that will accommodate intergeneration groups is essential.
Potential Initiatives / Projects:
▪ Incorporating localized communication channels such as the local newspapers to a greater degree.
▪ Develop a reoccurring section within the quarterly Athertonian newsletter to share news, information, and resources specifically for older adults. ▪ Develop resource center display at the Atherton Library ▪ Peninsula Volunteers, Inc (Little House, Rosener House, Meals of Wheels, Ride PVI) | Sequioa Healthcare District – Sequoia Strong: Adults 50+ www.seqhd.org/sequoiastrong-adults-50 (Health Services, Community Support, Fitness & Sport, Social Engagement, and Independent Living)
▪ Develop a quarterly or bi-annual Senior day hosted at Town center to engage residents and connect them with service providers and programs specifically meeting their needs. ▪ Staff has enhanced our use of physical message boards located at Town Center and will increase that presence.
Housing
Focus Group participants noted a community resistance to building more dense housing options.
Participants acknowledged that alternative housing options would allow for more accessibility and noted that the ongoing Housing Element Update process should include a focus on older residents, including availability of affordable and accessible housing, and support for residents to maintain their homes.
Current / Ongoing Projects:
▪ The 6th Cycle Housing Element Update process is underway and will include analysis and assessments across varying income levels and within the Housing Needs Data Report ATTACHMENT 1
Atherton CAFE Outcomes
includes a section dedicated to assessing the needs of seniors. The Housing Element Update is a working document that is undergoing a variety of revisions. ▪ The Town has prepared a variety of resources related to Accessory Dwelling Units (ADU)and will be revising Town Ordinances related to these structures in late 2023. The Planning and Building Departments have FAQ’s available to discuss the process of planning and building ADU’s.
▪ Infrastructure & Facilities
Outcomes of the focus group indicated a desire for improvements to social gathering locations including facilities at Holbrook-Palmer Park. There was commentary on a desire to see improvements for bicyclists and pedestrians. This would include sidewalk infrastructure, walking and biking pathways that are essential for senior/older adults to safely navigate through Town.
Potential Initiatives / Projects:
There are several capital projects in the works related to pedestrian and bicycle safety including; ▪ Selby Lane Bicycle Lane Improvement Project Bike Lane ▪ Traffic Safety Improvement Project & Maintenance (street striping and signage installation)
▪ El Camino Real Complete Streets Gap Project
▪ Class III Pavement Markings
▪ Watkins Avenue Pedestrian Improvements/ Middlefield
Community Support | Health Services
Focus groups identified unmet needs related to technical resources and training needs. These needs align with general information related to support programs available for the 55+ community. Focus groups results indicated a general concern for resources related to health and wellness.
Potential Initiatives / Projects:
▪ The Atheron Task Force discussed developing bi-annual or quarterly resource workshops hosted at Town Center. This would be a staff lead initiative invited local service providers to educate the 55 + community and address needs across several categories including enhanced and alternative communication activities, increase in community gatherings, and education related to senior rights. Designing re-occurring events will address the unmet needs that address community-building.
▪ Focus Group results and assessments indicated that partnering with neighboring agencies to collaborate on existing services could aid in addressing needs beyond the Towns resources.
▪ The Task Force concurred with the 55+ community desire for health and wellness access that includes physical activity. The activity could be in individual or group settings furthering the community-building component and enhancing quality of life goals. Task Force members proposed exercise equipment specifically for seniors at Holbrook-Palmer Park.
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Atherton CAFE Outcomes
▪ Task Force members suggested a resident led committee focused entirely on addressing unmet needs of the 55+ community and identifying the varying needs that exist within each sub age category, ages 55-64, 65-74, 75-79, and 80+.
Emergency Preparedness & Safety
Outcomes of the focus group addressed concerns over burglaries within Town. Atheron Police Department (APD) personnel expressed concern for the physical safety and preparedness of the 55 + community and their susceptibility to being targets for cyber-crimes. The Menlo Park Fire Protection District (MPFPD) provided commentary noting first responders have three primary concerns facing Atherton residents. The first is gaining access to Atherton properties timely without causing damage to doors, windows etc. The next two concerns were for residents having available social support services and the proper support in the event of an emergency or natural disaster.
Current / Ongoing Projects:
▪ ADAPT has begun the process of connecting with community members via parties / gatherings and will continue those efforts in the Summer of 2024. ADAPT has been active in connecting with residents during regular meetings and have polled participants on their interest in home checks in case of emergency. That information will be maintained at the assembly points for ADAPT members to conduct those home checks during emergencies.
Potential Initiatives / Projects:
▪ The Atherton Police Department prepares monthly reports related to criminal activity, calls for service, response times for low, medium and high priority calls and other police related activities. APD reports on home/vacation checks, Holbrook-Palmer Park patrols, and School incidents.
▪ MPFPD and APD have discussed collaborative initiatives to gather access to resident homes quickly, such as getting gate codes or access to lock boxes. ▪ The Police Department hosts community meetings to inform and educate residents on things related to car and home protection. The latest meeting took place on November 2, 2023. These community forums are also prime opportunities to educate and inform residents and best practices related to theft deterred measures, cyber-crime awareness, and collaborative conversations with A.D.A.P.T. related to emergency preparedness activities and efforts.
▪ To address the preparedness of older adults in an emergency distributing 72-hour emergency
ATTACHMENT 1
From: john haven
To: Council
Subject: Atherton Council Meeting 11/15 - Re: Playground Date: Wednesday, November 15, 2023 1:20:25 PM
[The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.]
Good Afternoon,
My name is John Haven. I have been involved in the fitness industry for over 35 years. I've been training residents of Atherton full time since 1997. I currently work with over a dozen seniors that live in your town. They, as well as myself, can attest to the benefits of regular exercise. All told, I've trained hundreds of people of all ages and all walks of life. So, basically, I've seen that everyone's life is better with activity.
If you look at any region in the world, the people that live the longest, healthiest and happiest lives are the people that stay active mentally, physically and socially. That's the common denominator. I see it first hand on a daily basis. Now, not everyone can afford my services, so the more free options available, the better. One such group is seniors. They may not have the space or motivation at home. Also, unfortunately, people become more isolated as they age.
I'm excited to hear about the plans for a new playground. This dedicated space can easily serve both populations (old and young). This is a great opportunity to get more people outside and involved in the community. Thus, improving the quality of life for the greatest number.
Thanks for your time.
Kind regards,
John
ATTACHMENT 1
From: Kenneth Frederick
To: Council
Subject: Comments on & Recommendations in Ref, to Item 13 on the 11/15/23 Town Council Agenda Date: Wednesday, November 15, 2023 4:52:35 PM
[The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.]
Atherton Town Council: (Please note that I’m sending this via e-maIL to all of you because my return flight to SFO has been delayed & I may miss tonights’s meeting)
This note is in reference to your discussion tonight on Item 13: Discussion of the Center for Age-Friendly Excellence Focus Groups and Task Force.
This is my personal expression of what I believe to be the consensus of the Senior Residents that are involved in, or know of the process. Although I have been an active member of the Town’s Senior Task Force, I really can only assert that these are my personal views because the Task Force never drafted and voted on their “official” recommendations. If there is any confusion, suggest that the Task Force should meet again to create and approve their “official” recommendations.
In my numerous conversations in the Task Force, with Focus Group members and with many “Atherton Residents at Large”, I have found overwhelming support and appreciation for the leadership provided by the Town Council and the process run by CFAFE. Without such forward thinking, the Town may not have understood that the large group of Seniors in Atherton have somewhat unique needs that may not be met currently. Those needs are both different from the younger generations & also differ greatly within the Senior population. We all owe the Town Council our gratitude for launching this effort and CFAFE for running this initial process.
That said, my recommendations are:
ATTACHMENT 1
1) Establish a new Senior Committee that will operate similar to the current “Tree Committee .
- The Committee would be independent from the Town but
work in partnership with the Town on Senior-Focused projects. - This allows the Senior resident volunteers to follow-up on the initial, but tentative findings, and move quickly to better document and quantify the true issues and needs of Seniors in Atherton
- The first task is may be to gather, document and distribute the wide range of information & support agencies that are already locally to our Seniors
Note: The independent committee will continue to understand the true needs in Atherton and refine the potential solutions; It will be a continuing process
2) Thank CFAFE (& the County for funding this effort) for their incredible support & direction in helping us to understand the situation - However, do not continue any effort to gain an “Official Designation” of Atherton as a AARP & WHO “Designated Age Friendly City” - Any effort to do so will will divert much needed Town funds and Staff time
- The Town & the new committee will be best at determining next steps - Perhaps, more importantly, every Senior that I have talked to strongly felt that they did not want any demographic or other town data shared with outside agencies such as AARP and WHO
- They saw no value is such a designation nor having outside agencies have our town’s details
- Further, IF at a later date the independent Senior committee sees great value in such a designation, we could always apply later 3) Cooperate with the Library:
- Establishing a “Senior Information” area within the library could be a quick & low cost/effort to test the interests of our Seniors - A small cubical, or another area that highlights the many programs and resources available in our community could be a very good way to begin a dialog with our Seniors
4) Consider a “Senior Focused Balance/Exercise/Strength” area in the ATTACHMENT 1
concept phase of the new Playground in Holbrook Palmer Park - There is a growing awareness of the tremendous physical and mental health benefit of Seniors maintaining balance and strength as they age - Many newer municipal playgrounds have designated areas or seniors to maintain balance and strength
- They need not be large areas, but are filled with “age-appropiate” equipment
- Note that a key advantage that many municiplalites have seen is the growing relationships that are created when residents “Exercise & Play” together
- The recommendation is that the Park & Rec committee consider the needs of seniors and other groups of residents in a new Playground as well as those of our children
In summary:
1. Thanks again for the Council’s leadership in identifying the need and starting the process
2. An independent volunteer committee of Senior residents is the best way to move forward
If further clarification is appropriate I suggest that we have a follow-up Task Force meeting.
Best, Ken
Kenneth C. Frederick
ATTACHMENT 1