ATHERTON POLICE DEPARTMENT
Inter-Department Correspondence
To: Commander Larsen
From: Communications Supervisor Cisco
Date: January 23, 2025
Subject: 2024 Surveillance System Audit
Background:
The purpose of the Public Safety Video Surveillance System (PSVSS) is to aid APD in identifying, deterring, detecting, and capturing video for investigating crime at Holbrook Palmer Park and the Town Center.
Objectives and Scope:
The objectives of the audit are to evaluate APD compliance with policies and procedures related to the PSVSS and determine whether policies and procedures are consistent with best practices. The audit scope included a review of the implementation of policies and procedure from January 2024 through December 2024.
In accordance with Atherton Police Policy 374.7 (Video Surveillance Audit) an audit was conducted of the PSVSS to include the following:
1. Number of surveillance cameras and approximate age.
2. Number of cameras currently functioning.
3. Cost, benefit, and effectiveness of the system.
4. Maintenance cost of the camera system in 2024.
What was Discovered:
The audit found that APD's operation of the PSVSS is in compliance with its pole susand procedurers at libro at menai were uping requie erada System and are now accessible in the APD Communications Center.
PSVSS policies and procedures are generally aligned with best practices.
Audit Results:
The Town continues to use Genetec software that is controlled by APD. The Town has a maintenance/warranty contract for the Town PSVSS with Commercial Controls. There is a surveillance camera monitor located inside APD's Communications Center and monitored 24 hours a day, seven days a week. APD members used the surveillance system in several instances: Checking footage for a subject sleeping in the exterior restroom attached to the Council Chambers and using footage to locate a vehicle associated to a subject who jumped in front of the train which helped provide identifying information of the subject. All the surveillance cameras were purchased/installed during construction of the Town Center. There are 35 surveillance cameras at the Town Center. 16 surveillance cameras are PTZ style cameras and 19 cameras are stationary. All Surveillance cameras are functioning properly. The surveillance cameras are located at the following locations:
1. Ancillary West Side
2. City Hall West Side
3. Council Chambers South Entrance
4. Courtyard Ashfield View 1
5. Courtyard Ashfield View 2
6. Courtyard Council Chambers
7. East Side Ancillary
8. IT Shack and Tower
9. Library Main Entrance
10.Historic Council Chambers
11.PD 2nd Floor Entry Door & Elevator
12.PD Armory 1
13.PD Armory 2
14.PD Ammunition Armory
15.PD Backlot
16.PD Backlot Fence South
17.PD Counter
18.PD Evidence Lockers
19.PD Evidence Room
20.PD Hallway Lobby to PD
21.PD Interview Koom 1
22.PD Interview Room 2
23.PD Lobby
24.PD Main Entry Gate
25.PD Medical Supply Storage 1
26.PD Medical Supply Storage 2
27.PD Property Packaging
28.PD Rear Gate
29.PD Records Storage
30. Town Hall Entry & Sidewalk
31. Town Hall Front Parking Lot
32. Town Hall Bldg. Dept. Entry
33. Town Hall 1" Floor Lobby
34. Town Hall 1st Floor Lobby Reception
35. Town Hall 2° Floor Lobby
9 surveillance cameras were installed at Holbrook Palmer Park in 2024. There is a surveillance camera monitor located inside APD's Communications Center and monitored 24 hours a day, seven days a week. The Holbrook Palmer Park PSVSS is operated by Verkada. The IT Department maintains these surveillance cameras and footage can be reviewed by both the Police Department and IT. The surveillance cameras are located at the following locations:
1. Holbrook Palmer Park Entrance
2. Holbrook Palmer Park Exit
3. Felton Gables Walking Path Area
4. Main House Parking Lot
5. Outside the Little League Field Restrooms
6. Pavilion Parking Lot
7. Pavilion Parking Lot
8. Gilmore House Parking Lot
9. Tennis Courts
There is a continued project to work out a bug causing the monitor/CPU in the APD Communications Center for the PSVSS at Holbrook Palmer Park to frequently require the program to be reloaded.
Recommendations:
Continue to troubleshoot and fix the monitor bug in the Communications Center so the Verkada program becomes fully functional with regards to the PSVSS at Holbrook Palmer Park.
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