CITY OF BAKERSFIELD CLASS SPECIFICATION: 26365
UNIT: WHITE COLLAR
EE04: PARA-PROFESSIONALS
CLASS TITLE: PROGRAM COORDINATOR
CLASS SUMMARY:
Under direction, performs a variety of complex administrative, analytical and operational support work for assigned programs in the City Manager’s Office; provides extensive customer service, and program support for elected officials and executives; serves as a liaison between the City and the public, ensuring effective and timely responses to questions and concerns; and performs other work as assigned.
REPRESENTATIVE DUTIES:
The following typical tasks and responsibilities are representative of this classification.
They are descriptive, not limiting.
Essential Duties:
Receives and screens visitors, telephone calls, and written requests related to assigned program(s), independently analyzes inquiries and determines appropriate response. Provides information to the public , other organizations and City staff that requires extensive knowledge of City functions, the use of judgment, and/or the interpretation of policies, rules or procedures.
Coordinates with and serves as a liaison between the City Council, City departments, constituents, other agencies, media, and other stakeholders, ensuring all inquiries receive a timely, appropriate response.
Delegate inquiries and assignments to other City departments as required. Establishes, maintains and utilizes standard and confidenti al files, and tracking systems related to assigned program(s).
Creates correspondence, templates, forms, and specialized documents related to assigned program(s) using a variety of computer programs.
Proofreads and reviews materials for accuracy, completeness, and compliance with policies and regulations.
Assigns or processes general office matters independently. Establishes, maintains, researches and assembles information and data from a variety of sources to respond to stakeholders, for the completion of forms or the preparation of reports.
Prepares or participates in the preparation of a variety of statistical, and general reports. Participates in department and inter-department efforts to improve service and systems.
DISTINGUISHING CHARACTERISTICS:
This is an advanced, administrative support classification. Positions in this class are assigned exclusively in the City Manager’s Office and have extensive contact with Elected Officials, Executives, and Manager s. Assignments will typically require extensiv e knowledge of City operations and departments. This class is distinguished from other customer service, clerical and CLASS TITLE: PROGRAM COORDINATOR #26365
2 administrative classifications in that the Program Coordinator provides support for assigned City program(s) requiring the ability to effectively delegate work to, and coordinate assignments with, other departments to ensure a timely response to the public, but is not a lead or supervisory classification.
MINIMUM QUALIFICATIONS:
Knowledge of:
Effective customer service techniques, methods, practices and procedures. City organization and function of public agencies, including the roles of City Manager, department heads, elected and appointed City Officials, and City policies, ordinances, and operating procedures.
Correct English usage, including spelling, grammar, and punctuation. Office practices and procedures, business letter writing, standard format for typed materials, filing and tracking systems and the operation of standard office equipment. Data processing and computer -based systems capabilities as they relate to gathering, retrieving, storing, and manipulating data.
Techniques, methods, and procedures used in basic research and analysis. Personal computer operation including word processing, database and spreadsheet software.
Ability to:
Effectively communicate with diverse individuals and groups within and outside of the organization, demonstrating tact and diplomacy when addressing complex and/or sensitive situations.
Communicate effectively, both verbally and in writing. Perform basic research and analysis.
Independently compose a variety of both routine and complex correspondence. Create and maintain complex records, assemble and organize data, and prepare or assist with the preparation of reports from such records.
Work independently from general instructions and complete assignments with minimal supervision.
Read and interpret rules, policies and procedures.
Use initiative and sound independent judgment within established guidelines. Prioritize work and coordinate activities with other staff, ensuring deadlines are met. Establish and maintain effective working relationships with those contacted in the course of the work.
Operate standard office equipment, including a personal computer and centralized telephone equipment.
Training and Experience:
Graduation from high school, or G.E.D. equivalent, ideally supplemented by coursework in clerical or business practices; AND
CLASS TITLE: PROGRAM COORDINATOR #26365
3 Five (5) years of advanced secretarial or office administrative experience, of which one (1) year must be at or above the level of a department/division secretary.; OR Equivalent combination of training and experience provides the capabilities to perform the described duties.
Licenses, Certificates and Special Requirements:
Successfully pass a background check
Physical Conditions or Special Working Conditions:
Standard office environment and working conditions.
Approved by Miscellaneous Civil Service Board: July 23, 2025 Approved by the City Council: