Bakersfield City Council
September 24, 2025

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 1 Updated – August 2025

AGREEMENT NO. ___________________

INDEPENDENT CONTRACTOR'S AGREEMENT
[Over $100,000]

This INDEPENDENT CONTRACTOR’S AGREEMENT (“Agreement”) is made and entered into on _______________________, by and between the CITY OF BAKERSFIELD, a municipal corporation (referred to herein as “CITY”), and CITIGUARD, INC., a Corporation authorized to do business in California (referred to herein as “CONTRACTOR”).

R E C I T A L S

WHEREAS, CONTRACTOR represents that CONTRACTOR is experienced, well qualified and a specialist in the field of professional unarmed security guard services; and

WHEREAS, the CITY is in need of a contractor to provide professional unarmed security guard services at Bakersfield Amtrak/Greyhound Station; and

WHEREAS, the CITY has issued a Request for Proposal s (RFP) concerning professional unarmed security guard services for the Bakersfield Amtrak / Greyhound Station which is attached hereto and incorporated herein as Exhibit "A"; and

WHEREAS, CONTRACTOR has submitted a Proposal and a Fee Schedule (collectively, the Proposal and Fee schedule are referred to as Contractor's “Proposal") in response to the CITY's RFP, and said Proposal is attached hereto and incorporated herein as Exhibit "B"; and

WHEREAS, CONTRACTOR is aware that information may come into CONTRACTOR's possession which may impact the CITY's legal position in the event such information was released to outside parties; and

WHEREAS, CONTRACTOR represents it is competent to undertake the project set forth in the CITY's Request for Proposal.

NOW, THEREFORE, incorporating the foregoing recitals herein, CITY and CONTRACTOR mutually agree as follows:

1. SCOPE OF WORK. In exchange for the Compensation (defined below), CONTRACTOR shall competently and thoroughly perform the following:

1.1 Provide twenty-four (24) hours a day, seven (7) days a week, three Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 2 Updated – August 2025

hundred sixty-five (365) days a year, professional unarmed security guard services at the Bakersfield Amtrak/Greyhound Station. (“Scope of Work”).

1.1.1 Two (2) unarmed guards, Monday -Sunday, twenty-four/seven (24/7).

1.1.2 Additional unarmed guard(s) by request of CITY as needed for special events or circumstances.

The Scope of Work shall include all items and procedures contained in Exhibit A, CITY’s RFP, and Exhibit B, CONTRACTOR’s Proposal, and all items necessary to properly complete the task CONTRACTOR has been hired to perform, whether specifically included in the Scope of Work or not.

2. COMPENSATION/PAYMENT PROCEDURE. Subject to the conditions of this section, CITY will pay CONTRACTOR as follows for performing the Scope of Work (“Compensation”):

On an hourly basis in accordance with the hourly rates as shown in “Option Two” and “Option Three” of Exhibit B.

CITY will pay CONTRACTOR within thirty ( 30) days after CONTRACTOR submits an itemized invoice for the portions of the Scope of Work completed and that invoice is approved by CITY. The Compensation will be the total amount paid to CONTRACTOR for performing the Scope of Work and includes, but is not limited to, all out-of-pocket costs and taxes.

CITY will pay no other compensation to CONTRACTOR. In no case will CITY compensate CONTRACTOR more than $900,000.00 for performing the Scope of Work.

3. TERM. The agreement will commence on October 1, 2025 (the “Effective Date”) and continue for two (2) years, ending on September 30, 2027. The term of this agreement may be extended for three (3) successive one (1) year terms, upon mutual agreement of CITY and CONTRACTOR.

4. TERMINATION. Either party may terminate t his Agreement after giving the other party written notice, as provided herein, ten (10) days before the termination is effective.

5. ACCOUNTING RECORDS. CONTRACTOR shall maintain accurate accounting records and other written documentation pertaining to all costs incurred in performance of this Agreement. Such records and documentation shall be kept at CONTRACTOR's office during the term of Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 3 Updated – August 2025

this Agreement, and for a period of three (3) years from the date of the final payment hereunder, and made available to CITY representatives upon request at any time during regular business hours.

6. ASSIGNMENT. Neither this Agreement nor any rights, interests, duties, liabilities, obligations or responsibilities arising out of, concerning or related in any way to this Agreement (including, but not limited to, accounts, actions, causes of action, claims, damages, demands, liabilities, losses, obligations, or reckonings of any kind or nature whatsoever, for compensatory or exemplary and punitive damages, or declaratory, equitable or injunctive relief, whether based on contract, equity, tort or other theories of recovery provided for by the common or statutory law) may be assigned or transferred by any party. Any such assignment is prohibited, and shall be unenforceable and otherwise null and void without the need for further action by the non-assigning party or parties.

7. BINDING EFFECT. The rights and obligations of this Agreement shall inure to the benefit of, and be binding upon, the parties to the Agreement and their heirs, administrators, executors, personal representatives, successors and assigns.

8. COMPLIANCE WITH ALL LAWS. CONTRACTOR shall, at CONTRACTOR ’s sole cost, comply with all of the requirements of m unicipal, state, and federal authorities now in force, or which may hereafter be in force, pertaining to this Agreement, and shall faithfully observe in all activities relating to or growing out of this Agreement all m unicipal ordinances and s tate and federal statutes, rules or regulations, and permitting requirements now in force or which may hereafter be in force including, without limitation, obtaining a City of Bakersfield business tax certificate (Bakersfield Municipal Code Chapter 5.02) where required.

9. CORPORATE AUTHORITY. Each individual signing this Agreement on behalf of entities represent s and warrant s that they are, respectively, duly authorized to sign on behalf of the entities and to bind the entities fully to each and all of the obligations set forth in this Agreement.

10. COUNTERPARTS. This Agreement may be executed in any number of counterparts, each of which shall be considered as an original and be effective as such.

11. DIRECTION. CONTRACTOR retains the right to control or direct the manner in which the services described herein are performed.

12. EQUIPMENT. CONTRACTOR will supply all equipment, tools, materials and Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 4 Updated – August 2025

supplies necessary to perform the services under this Agreement.

13. EXECUTION. This Agreement is effective upon the date first written above and is the product of negotiation and all parties are equally responsible for authorship of this Agreement. Section 1654 of the California Civil Code shall not apply to the interpretation of this Agreement.

14. EXHIBITS. In the event of a conflict between the terms, conditions or specifications set forth in this Agreement and those in exhibits attached hereto, the terms, conditions, or specifications set forth in this Agreement shall prevail. All exhibits to which referen ce is made in this Agreement are deemed incorporated in this Agreement, whether or not actually attached.

15. FURTHER ASSURANCES. Each party shall execute and deliver such papers, documents, and instruments, and perform such acts as are necessary or appropriate, to implement the terms of this Agreement and the intent of the parties to this Agreement.

16. GOVERNING LAW. The laws of the State of California will govern the validity of this Agreement and its interpretation and performance. Any litigation arising in any way from this Agreement shall be brought in Kern County, California.

17. INCLUDED DOCUMENTS. Any bid documents, including, without limitation, special provisions and standard specifications and any Request for Proposals, Request for Qualifications and responses thereto relating to this Agreement are incorporated by reference as though fully set forth herein.

18. INDEMNITY. CONTRACTOR shall indemnify, defend, and hold harmless CITY and CITY’s officers, agents and employees against any and all liability, claims, actions, causes of action or demands whatsoever against them, or any of them, before administrative or judicial tribunals of any kind whatsoever, arising out of, connected with, or caused by CONTRACTOR or CONTRACTOR’s employees, agents, independent contractors, companies, or subcontractors in the performance of, or in any way arising from, the terms and provisions of this Agreement whether or not caused in part by a party indemnified hereunder, except for CITY’s sole active negligence or willful misconduct.

19. INDEPENDENT CONTRACTOR. This Agreement calls for CONTRACTOR’s performance of the Scope of Work as an independent contractor.

CONTRACTOR is not an agent or employee of CITY for any purpose and is not entitled to any of the benefits provided by CITY to its employees. This Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 5 Updated – August 2025

Agreement shall not be construed as forming a partnership or any other association with CONTRACTOR other than that of an independent contractor.

20. INSURANCE.

20.1 Types and Limits of Insurance. In addition to any other insurance or security required under this Agreement, CONTRACTOR must procure and maintain, for the duration of this Agreement, the types and limits of insurance below ("Basic Insurance Requirements").

20.1.1 Professional liability insurance, providing coverage on claims made basis for errors and omissions with limits of not less than $1,000,000 per occurrence.

20.1.2 Automobile liability insurance, providing coverage for owned, non -owned, and hired autos on an occurrence
basis for bodily injury, including death, of one or more persons, property damage , and personal injury, with limits of not less than $1,000,000 per occurrence.

20.1.3 Commercial general liability insurance, unless otherwise approved by CITY ’s Risk Manager, providing coverage on an occurrence basis for bodily injury, including death, of one or more persons, property damage, and personal
injury, with limits of not less than $1,000,000 per occurrence.

The policy must:

20.1.3.1 Provide contractual liability coverage for the terms of this Agreement;

20.1.3.2 Provide products and completed operations
coverage;

20.1.3.3 Provide premises, operations, and mobile
equipment coverage; and

20.1.3.4 Contain an additional insured endorsement in
favor of CITY and its mayor, council, officers,
agents, employees, and designated volunteers.

20.1.4 Workers' compensation insurance with limits of not less than $1,000,000 per occurrence . I n accordance with the
provisions of Labor Code Section 3700, every contractor will Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 6 Updated – August 2025

be required to secure the payment of compensation to his employees. Pursuant to Labor Code Section 1861,
CONTRACTOR must submit to CITY the following
certification before beginning any work on the
Improvements:

I am aware of the provisions of Section 3700 of the
Labor Code which require every employer to be
insured against liability for worker’s compensation or
to undertake self -insurance in accordance with the
provisions of that code, and I will comply with such
provisions before commencing the performance of
the work of this contract.

By executing this Agreement, CONTRACTOR is submitting the certification required above.

The policy must contain a waiver of subrogation in favor of CITY and its mayor, council, officers, agents, employees, and designated volunteers.

20.2 General Provisions Applying to All Insurance Types.

20.2.1 All policies required of CONTRACTOR must be written on a first-dollar coverage basis, or contain a deductible
provision. Subject to CITY’s advance approval,
CONTRACTOR may utilize a self -insured retention in any or all of the policies provided, but the policy or policies may not contain language, whether added by endorsement or
contained in the policy conditions, that prohibits
satisfaction of any self -insured provision or requirement by anyone other than the named insured or by any means
including other insurance or which is intended to defeat the intent or protection of an additional insured.

20.2.2 All policies required of CONTRACTOR must be primary insurance as to CITY and its mayor, council, officers, agents, employees, or designated volunteers and any insurance or self-insurance maintained by CITY and its mayor, council, officers, agents, employees, and designated volunteers
must be excess of CONTRACTOR’s insurance and must not
contribute with it.

20.2.3 The insurance requireF d above, e xcept for workers’ Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 7 Updated – August 2025

compensation insurance, must be placed with insurers with a Best’s rating as approved by CITY ’s Risk Manager, but in no event less than A- :VII. Any deductibles, self -insured retentions, or insurance in lesser amounts, or lack of certain types of insurance otherwise required by this Agreement, or insurance rated below Best’s A-:VII, must be declared prior to execution of this Agreement and approv ed by CITY in writing.

20.2.4 The insurance required in this section must be maintained until the Scope of Work is satisfactorily completed as
evidenced by CITY’s written acceptance. All policies must provide that there will be continuing liability thereon, notwithstanding any recovery on any policy.

20.2.5 Full compensation for all premiums which CONTRACTOR is required to pay to satisfy the Basic Insurance Requirements shall be considered as included in the prices paid for the performance of the Scope of Work, and no additional
allowance will be made therefor or for additional premiums which may be required by extensions of the policies of
insurance.

20.2.6 It is further understood and agreed by CONTRACTOR that its liability to CITY will not in any way be limited to or affected by the amount of insurance obtained and carried by
CONTRACTOR in connection with this Agreement.

20.2.7 Unless otherwise approved by CITY, if any part of the Scope of Work is subcontracted, the Basic Insurance Requirements must be provided by, or on behalf of, all subcontractors even if CITY has approved lesser insurance requirements for CONTRACTOR, and all subcontractors must agree in writing to be bound by the provisions of this section.

21. INTERPRETATION. Whenever the context so requires, the masculine gender includes the feminine and neuter, and the singular number includes the plural.

22. KEY PERSONNEL. At request of CITY, CONTRACTOR shall name all key personnel to be assigned to the work set forth herein. CITY reserves the right to approve key personnel, which approval shall not be unreasonably withheld. Once the key personnel are approved CONTRACTOR shall not change such personnel without the approval of CITY.

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INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 8 Updated – August 2025

23. LICENSES. CONTRACTOR shall, at its sole cost and expense, keep in effect or obtain at all times during the term of this Agreement any licenses, permits and approvals which are legally required for CONTRACTOR to practice its profession and perform the Scope of Work . If CONTRACTOR is a corporation, at least one (1) officer or key employee shall hold the required licenses or professional degrees. If CONTRACTOR is a partnership, at least one (1) partner shall hold the required licensees or professional degrees.

24. MERGER AND MODIFICATION. This Agreement sets forth the entire agreement between the parties and supersedes all other oral or written representations. This Agreement may be modified only in a writing approved by the City Council and signed by all the parties.

25. NO WAIVER OF DEFAULT. The failure of any party to enforce against another party any provision of this Agreement shall not constitute a waiver of that party's right to enforce such a provision at a later time and shall not serve to vary the terms of this Agreement.

26. NON-INTEREST. No CITY officer or employee shall hold any interest in this Agreement (California Government Code section 1090).

27. NOTICES. All notices relative to this Agreement shall be given in writing and shall be personally served or sent by certified or registered mail and be effective upon actual personal service or depositing in the United States mail. The parties shall be addressed a s follows, or at any other address designated by notice:

CITY: CITY OF BAKERSFIELD

CITY HALL
1600 Truxtun Avenue
Bakersfield, California 93301

CONTRACTOR: CITIGUARD, INC.
22736 Vanowen Street, Suite 300
West Hills, CA 91307

28. RESOURCE ALLOCATION. All CITY obligations under the terms of this Agreement are subject to the appropriation and allocation of resources by the City Council.

29. SB 854 COMPLIANCE. To the extent Labor Code Section 1771.1 applies to Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 9 Updated – August 2025

this Agreement, a contractor or subcontractor shall not be qualified to bid on, be listed in a bid proposal, be subject to the requirements of Section 4104 of the Public Contract Code, or engage in the performance of any contract for public work, as defined in this chapter, unless currently registered and qualified to perform public work pursuant to Labor Code Section 1725.5. It is not a violation of Labor Code Section 1771.1 for an unregistered contractor to submit a bid that is authorized by Section 7029.1 of the Business and Professions Code or by Section 10164 or 20103.5 of the Public Contract Code, provided the contractor is registered to perform public work pursuant to Labor Code Section 1725.5 at the time the contract is awarded. The prime contractor is required to post job site notices in compliance with California Code of Regulations, Title 8, Section 16451. This project is subject to compliance monitoring and enforcement by the California Department of Industrial Relations.

30. STANDARD OF PERFORMANCE. The Scope of Work shall be performed in conformity with all legal requirements and industry standards observed by a specialist of CONTRACTOR’s profession in California.

31. STARTING WORK. CONTRACTOR shall not begin work until authorized to do so in writing by CITY. No work will be authorized before the date first written above.

32. TAX NUMBERS.

CONTRACTOR’s Federal Tax ID Number 90-1003623
CONTRACTOR is a corporation? Yes X No
(Please check one.)

33. THIRD-PARTY CLAIMS. In the case of public works contracts, CITY will timely notify CONTRACTOR of third -party claims relating to this Agreement . CITY shall be allowed to recover from CONTRACTOR, and CONTRACTOR shall pay on demand, all costs of notification.

34. TITLE TO DOCUMENTS. All documents, plans, and drawings, maps, photographs, and other papers, or copies thereof prepared by CONTRACTOR pursuant to the terms of this Agreement, shall, upon preparation, become CITY property.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the date first written above.

"CITY" “CONTRACTOR”
CITY OF BAKERSFIELD CITIGUARD, INC.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

INDEPENDENT CONTRACTOR'S AGREEMENT – Over $100,000 Page 10 Updated – August 2025

By:________________________________ By:_________________________________

KAREN GOH HOWARD FRIDKIN
Mayor Director of Contracts and Procurements

APPROVED AS TO CONTENT:

CITY MANAGER’S OFFICE

By:_______________________________

CHRISTIAN CLEGG
City Manager

APPROVED AS TO FORM: COUNTERSIGNED:

(Deputy) City Attorney:_______________________ Finance Director: _____________________

ASHLEY ZAMBRANO RANDY MCKEEGAN

Insurance:____________

Attachment(s): Exhibit A – Request for Proposals
Exhibit B – Contractor’s Proposal
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

REQUEST FOR PROPOSALS (RFP)
Professional Contracting Services for

24 Hour, 7 Days Per Week
Unarmed Security Guard Services
at
Bakersfield Amtrak/Greyhound Station

CITY OF BAKERSFIELD
City Manager’s Office

Jamie Achterberg | Assistant to the City Manager
1600 Truxtun Avenue, Fifth Floor | Bakersfield, CA 93301

Release Date: Tuesday, July 22, 2025
Due Date: Thursday, August 7, 2025, at 1:00 p.m.

Exhibit A
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

TABLE OF CONTENTS
REQUEST FOR PROPOSAL (RFP) PART 1: OVERVIEW ............................................................................... 3

1.1 General Information ...................................................................................................................... 3

1.2 Questions and Technical Assistance .............................................................................................. 3

1.3 Introduction .................................................................................................................................. 3

1.4 Eligibility ........................................................................................................................................ 4

1.5 Term .............................................................................................................................................. 4

1.6 Scope of Work ............................................................................................................................... 4

1.7 Additional Services ........................................................................................................................ 8 REQUEST FOR PROPOSAL (RFP) PART 2: PROPOSAL CONTENT ............................................................... 9

2.1 Proposal Content ........................................................................................................................... 9

2.2 Selection Process ......................................................................................................................... 10

2.3 Evaluation Criteria ....................................................................................................................... 10

2.4 Solicitation Caveat ....................................................................................................................... 11

2.5 Services Provided by the City ...................................................................................................... 12

2.6 Indemnification and Insurance .................................................................................................... 12

2.7 Form of Professional Services Agreement ................................................................................... 13

2.8 Business Address ......................................................................................................................... 13

2.9 Addenda ...................................................................................................................................... 13 Exhibit A - Standard Independent Contractor’s Agreement ................................................................. 14 Exhibit B – Non-Collusion Affidavit to be Executed by Contractor ........................................................ 24

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

REQUEST FOR PROPOSAL (RFP) PART 1: OVERVIEW

1.1 General Information

1. Open for Proposals: Tuesday, July 22, 2025

2. Proposal Due Date: Thursday, August 7, 2025, at 1:00 p.m.

3. How to Respond: To respond to this Request for Proposals (RFP), please submit one (1) digital copy of your proposal to the following email address:

Jamie Achterberg | Assistant to the City Manager
Email: [email protected]
Phone: (661) 326-3442

4. The subject line should be clearly marked as follows:

RESPONSE TO RFP for Unarmed Security Services – (Your Individual or Firm Name)

5. DUE DATE: It is the sole responsibility of proposers to ensure timely receipt of proposals, as any responses received after the Due Date will not be considered. To be considered for this project, the proposal must reach the specified email inbox, noted above, prior to 1:00 p.m. on the Due Date.

6. Listed below are specific and estimated dates of action related to this RFP. The actions with specific dates must be completed as indicated, unless otherwise changed. If it becomes necessary to change any of the specific dates and times, in the calendar of events listed below, an addendum to the RFP will be issued.

Distribution of RFP…………………………………………… .................................................... July 22, 2025 Proposal Due Date ................................................................... BEFORE 1:00 pm, August 7, 2025 Interviews (optional, at City discretion) ............................................................. August 12, 2025 Anticipated Notification of Final Selection ......................................................... August 18, 2025 Anticipated Award Date ............................................................................... September 10, 2025 Anticipated Project Start .................................................................................... October 1, 2025

1.2 Questions and Technical Assistance
Respondents to th is RFP are specifically directed not to contact any City personnel other than the contact person indicated below. It is suggested that you send a single email inquiry if there are multiple questions concerning the scope of professional services required.

Jamie Achterberg, Assistant to the City Manager
Email: [email protected] |Phone: (661) 326-3442

1.3 Introduction
The City of Bakersfield seeks to retain a qualified security services contractor to provide t wenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year, unarmed security guard services at the Bakersfield Amtrak/Greyhound Station, located at 601 Truxtun Avenue, Bakersfield, CA 93301. The City is seeking a proactive, professional , unarmed security team to help ensure the safety of the public and property through continuous presence, effective de -escalation, Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

and timely incident reporting.

1.4 Eligibility
The City is requesting proposals from qualified, experienced, and reputable contractors for uniformed, unarmed security guard services.

1. Contractors must demonstrate that they have at least five (5) years of experience in providing professional security guard services and must currently provide services to at least five (5) public or private organizations.

2. Contractor and all of its employees must hold all appropriate licenses and certificates and be in compliance with all applicable local and state regulations. At minimum, the following are required:
a. Guard Registration Card, issued by the California Department of Consumer Affairs (DCA), Bureau of Security and Investigative Services (BSIS). b. Certificate for Cardiopulmonary Resuscitation (CPR) for Adult, Child, and Infant, including Automated External Defibrillator (AED), issued by American Red Cross, American Heart Association, or equivalent provider.
c. First Aid Certification for Adult, Child and Infant, issued by American Red Cross, American Heart Association, or equivalent provider.
d. Valid certifications, licenses, or permits for any equipment used in the performance of duties, including but not limited to batons or other non-lethal tools. All personnel must be properly trained and authorized to carry or use such equipment in accordance with California law and Bureau of Security and Investigative Services (BSIS) regulations. o Contractor must seek and obtain approval from the City before deploying any non-lethal tools in the performance of the Scope of Work. e. Valid California Class “C” Driver’s License.

3. Security guards may be required to attend railroad orientation training and will be required to become familiar with Amtrak’s safety rules.

4. Contractor shall ensure security personnel are trained in de-escalation and basic emergency procedures including evacuation protocols, communication during incidents, and appropriate escalation to emergency services.

5. Contractor shall maintain records of all licenses and certificates, and u pon request of City Program Manager, shall produce said records.

1.5 Term
The initial contract term will be two (2) years, with three (3) optional one-year renewals at the City’s discretion, contingent upon mutually agreeable terms.

1.6 Scope of Work

1. Contractor shall provide comprehensive unarmed security guard services, including on- site coverage, supervision, management, leadership oversight, and other duties as assigned. While a local office and in -person supervision are preferred, Contractors witho ut a local presence must demonstrate a clear and reliable plan for providing effective remote supervision, rapid response, and consistent operational oversight. Services must be delivered in a manner that promotes public safety, public trust, and a visible deterrent to criminal or disruptive behavior.

2. Security guards shall conduct foot patrols of all interior and exterior areas of the Amtrak/Greyhound station, including train and bus loading platforms, restrooms, lobbies, and adjacent parking areas. Patrols must occur at least once per hour, with GPS-verified logging of Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

each walkthrough.
a. Security guards shall clear the lobby and bathrooms if the lobby is closed for any reason.
b. Security guards shall make themselves available to escort Amtrak and/or Greyhound staff to and from their vehicles, the buses, or as otherwise requested within the premises.

3. Security guards shall proactively inspect the premises for signs of vandalism, graffiti, damage, suspicious activity, potential hazards, or observed/recovered property that appears stolen .

Guards must also report any unattended vehicles observed in front of or behind the station directly to without delay. All findings shall be documented in the daily shift report and serious or time-sensitive issues shall be reported immediately.

4. Guards shall not physically detain individuals. If unauthorized persons refuse to leave or become uncooperative, the guard shall attempt de-escalation when it is safe and appropriate.

If unsuccessful, the guard shall disengage and immediately notify the ap propriate response agency, continuing to monitor the situation and provide updates until relieved. Response authorities include:
a. Community Vitality (CV): For non-emergent transient-related concerns during business hours.
b. Bakersfield Police Department (BPD): Emergencies (911), after-hours incidents or interpersonal disputes.
c. Amtrak Staff and/or Amtrak Police: When incidents fall under their jurisdiction.

5. Contractor must have the capacity to deploy additional qualified personnel on short notice, as needed, to ensure uninterrupted service. This includes maintaining a sufficient pool of trained staff, project management, supervision, and relief personnel to c over all required shifts, locations, and staff breaks (e.g., meals, restroom use, training, and administrative needs). a. Except for medical emergencies involving on -duty staff, c ontractor must ensure all assigned security guards remain on duty and at their post until properly relieved using a GPS-enabled check-in/out method or another system approved by the City . Officer locations must be trackable in real time.
b. Contractor shall replace absent personnel immediately to avoid coverage gaps.

6. Contractor shall provide all supervision, labor, equipment, administrative support, and technology necessary to support the above activities.

7. The scope of the contractor ’s operational authority shall include all areas within the City - owned property immediately surrounding the Amtrak/Greyhound Station, including but not limited to the adjacent loading platforms, parking areas, bus bays, park area, Visitor’s Center, and Kern County Veteran’ s Memorial. Security personnel shall act in accordance with the Bureau of Security and Investigative Services (BSIS) standards and shall only intervene physically where lawfully permitted and when trained to do so.

8. Contractor’s management staff must be available by phone, email, or in -person meeting within:
a. Two (2) hours during Contractor’s business hours.
b. Four (4) hours after Contractor’s business hours.

9. Contractor shall provide a toll -free emergency number for City use with 24 -hour access to a live supervisor to respond to any City concerns or emergencies.

10. Supervisors must be qualified to train, oversee, and take corrective or disciplinary action as necessary.

11. Contractor shall maintain clear and timely communication with the City of Bakersfield's Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

designated representative, using email, phone, and other tools as appropriate.

12. Contractor shall have and maintain internal policies and procedures that ensure fair, lawful, and professional conduct of all personnel assigned to the City.

13. Contractor shall implement policies and training related to data security and confidentiality. All personnel must maintain the confidentiality of information encountered during their duties and comply with applicable data protection standards. Breaches must be reported immediately to the City’s Program Manager.

14. Prior to commencing work, Contractor shall collaborate with the City to develop site -specific post orders and standard operating procedures (SOPs). These shall include expectations for patrol frequency, access control, reporting thresholds, camera monitoring, public interaction, and emergency procedures.

Community Relations and Personnel Requirements

1. Security guards shall maintain a professional presence and support a positive public image for the City of Bakersfield. Security guards shall be approachable, courteous, and respectful in all interactions with the public, City and station staff, and contractors. All assigned personnel must conduct themselves as ambassadors of the City and always engage with members of the public in a courteous and respectful manner. Personnel are expected to:
a. Maintain professionalism even under stress; hostility or aggressiveness will not be tolerated.
b. Demonstrate the ability to d iffuse tension and frustration using tact, diplomacy, and sound judgment.
c. Identify themselves as security personnel when initiating contact with members of the public.
d. Provide their name upon request from any City employee, law enforcement officer, or member of the public.
e. Offer basic assistance or direction to the public and make reasonable efforts to connect them with appropriate resources when needed.

All assigned personnel must be professional in demeanor, appearance and conduct. Personnel shall:

1. Have the ability to work independently with minimal supervision, exercise sound judgment, and quickly learn and understand all position responsibilities.

2. Be fluent in English and demonstrate proficiency in speaking, reading, and writing. Guards must be capable of preparing clear, factual, and well -organized reports that accurately reflect observations and incidents.

3. Refrain from utilizing personal electronics while on duty.

The City reserves the right to request the immediate removal and replacement of any contractor personnel who fail to meet the standards outlined in this RFP or who are unable to successfully perform the duties described in the Scope of Work.

Uniforms
Contractor shall provide, at its expense and at no cost to its employees or to the City, to all employees providing services under the Contract with a City approved uniform which shall bear the company name or logo. Uniforms shall be tailored for the emplo yee. All uniforms shall present a professional appearance and consist of the following items, and shall be the same for all assigned personnel:

1. Trouser

2. Collared shirt/blouse
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3. Belt – solid dark color

4. Tie – (optional) solid dark color with tie bar if part of uniform

5. Socks – solid color matching pant and shoes

6. Shoes – solid dark colored slip-resistant and appropriate footwear

7. Jacket – with appropriate shoulder patches, as appropriate to weather conditions

8. Rain gear (as needed)

9. Shoulder patches, as required by California Business and Professions Code 7582.26(f), on both arms of uniform shirt/blouse and jacket

10. Name tag

11. Photo Identification Badge – with name, to be in the immediate possession of personnel, and not visibly worn while on duty

12. All safety-related gear and personal protective equipment

Technology and Camera Monitoring
Designated security office space equipped with camera monitors will be provided on -site. Security guards are expected to monitor camera feeds throughout each shift and report any technical failures or system malfunctions to the City’s Real Property Manager within 30 minutes of discovery.

1. Security personnel are strictly prohibited from allowing any unauthorized individuals to view or record footage from the City ’s surveillance monitors. Any requests for access to camera footage shall be referred directly to the City ’s Program Manager or Real Property Manager.

Under no circumstances shall personnel share, stream, or otherwise disseminate surveillance content.

2. Contractor may utilize their own communication or dispatch platforms, provided such systems meet the City's requirements for GPS tracking, incident reporting, supervision, and compatibility with law enforcement coordination. Proposals should describe how the contractor's system facilitates real -time communication, security officer oversight, and efficient response to incidents.

Security personnel are expected to maintain the designated security office space in a clean and orderly condition, free from trash, debris, or clutter. The space must remain locked and secure at all times.

Contractor must provide the following:

1. GPS tracking of all on-duty guards.

2. Daily shift summary reports (including officer name, patrol/incident times, incident location, and supporting photos).

3. Weekly incident reports detailing activities and notifications to law enforcement.

4. GPS tracking reports submitted weekly with incident reports:
a. Security guards must check in/out at each shift via established procedures and remain on post until properly relieved.
b. All guards must carry portable two -way communication devices that allow instant contact with the contractor and station personnel.

5. Security personnel shall review City -provided surveillance camera monitors regularly throughout their shift.

6. Any malfunctioning or inoperative cameras shall be reported within 30 minutes of discovery to the City’s Real Property Manager.

7. Contractor must ensure all staff are trained in identifying and escalating technical issues with surveillance infrastructure.

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a. Contractor must ensure devices are operational and provide on/off -site charging stations.

Incident Reporting and Daily Inspections
Any incident involving threats to public safety, other station staff, trespassing, vandalism, altercations, or potential criminal activity shall be reported to the City ’s Real Property Manager immediately via phone, followed by a written incident report within two (2) hours.

1. A daily shift report shall be submitted at the end of each shift, regardless of incident occurrence. This report must include:
a. Name of the reporting security officer
b. GPS-tagged patrols
c. Time and description of all patrols and incidents
d. Individuals involved (if known)
e. Actions taken and any agency referrals
f. Photographs of the incident location or general area (if applicable)

2. A weekly summary of GPS tracking logs and all reported incidents, inspections, response actions, and follow-ups shall be compiled and submitted to the City’s Real Property Manager.

3. Daily Site Inspection Requirements
a. Security guards shall perform formal property inspections at least once per hour, including but not limited to the station interior, restrooms, lobby, loading platforms, parking areas, solar canopies, security cameras, and perimeter zones including fencing. b. Guards shall document and report any signs of:
o Graffiti or vandalism
o Property damage or disrepair
o Safety hazards or blocked access
o Items out of place, suspicious belongings, or unauthorized modifications c. Observations must be documented in the daily shift summary and reported immediately if urgent repair or cleaning is needed.

Safety and Compliance

1. Contractor shall maintain OSHA-compliant safety protocols.

2. Contractor shall take all reasonable precautions to prevent injury or property damage while on site.

1.7 Additional Services
The City may request the Contractor to perform additional professional services that are not listed in the RFP. At the direction of the City and after written authorization, Contractor agrees to render other services which shall include mutually agreed upon terms and conditions.

Any modifications to the Scope of Work or day -to-day security responsibilities shall be issued exclusively by authorized City personnel. Under no circumstances shall the Contractor or its personnel take direction from Amtrak, Greyhound, or any other non-City station staff. All requests or instructions received from such parties must be referred to the City ’s Program Manager for review and confirmation.

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REQUEST FOR PROPOSAL (RFP) PART 2: PROPOSAL CONTENT

2.1 Proposal Content
Proposals must clearly describe and demonstrate the proposer’s capacity and ability to perform and administer all activities detailed in the Scope of Work. This includes a demonstration of the proposer’s relevant experience in providing unarmed security guard services , particularly those experiences working with municipalities and/or in a transit hub . The proposal should also reflect the proposer ’s understanding and ability to meet City requirements , incident reporting requirements and p roject timeline due dates, as outlined in this RFP . Under the direction of the Community Vitality team, the proposing contractor must also demonstrate the ability to meet City insurance/bonding requirements, as outlined in Section 2.6. The proposal should respond to all RFP requirements and reflect an itemized fixed fee for each of the services to be administered by the proposed contractor. The RFP response must be accompanied by a cover letter and executed by someone authorized to represent the contractor in this solicitation.

The proposal must include all the following required parts. Any missing part will render the proposal invalid, and it will not be scored. Applications that do not fully and completely answer all questions will not score well in the review process.

The following items/content must be included in the proposal:

1. Cover Letter
a. Brief introduction of the person or firm.
b. Total cost for services.

2. Organizational Overview
a. Description of the person or firm’s history, including similar experience (s) with providing unarmed security guard services, supervision and leadership for municipalities or otherwise.
b. Overview of staffing, including qualifications and experience of key personnel and demonstration of eligibility as defined in Section 1.4. c. Staffing plan which adequately demonstrates the ability to support continuous 24/7 operations.

3. Project Description
a. Detailed outline of the plan and approach for meeting all aspects of the Scope of Work. b. A comprehensive plan outlining proposed methods and frequency of communication and collaboration with the City, including:
o Real-time coordination procedures for incident response, camera monitoring, and urgent notifications
o Use of technology platforms for GPS tracking, supervision, and incident reporting
o Timeline and format for regular shift reports, weekly summaries, and progress updates
o Approach to stakeholder engagement and collaboration with City staff, including key personnel availability and emergency contact procedures o Description of internal escalation protocols, coordination during emergencies, and mechanisms for providing updates to the City.

4. Licensing Statement
a. An affirmative statement should be included that the firm and all assigned personnel Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

are properly licensed to practice in California. Any professional certifications or licenses that may be required will be the sole cost and responsibility of the successful proposer.

A City of Bakersfield Business license may be required for this project. Please contact the City of Bakersfield Treasury, Licenses, and Permits Department at (661) 326-3762.

5. Budget

a. Proposed budget, including a detailed breakdown of all expenses. o Proposers shall submit pricing for three coverage options: (1) one unarmed guard on duty at all times (24/7/365); (2) two unarmed guards on duty at all times (24/7/365); and (3) an additional unarmed guard available on an as - needed basis, billed hourly when requested by the City. o Costs listed as “to-be-determined” or “estimated” will not be considered.

6. Attachments
a. References – at least three references from clients for whom similar services were provided.
b. Resumes – resumes for all key personnel.
c. Insurance – documentation demonstrating ability to meet insurance requirements as detailed in Section 2.6.
d. Non-Collusion Affidavit (Exhibit B).

2.2 Selection Process
All proposals received by the specified deadline will be reviewed by the City for content, fee schedule, staffing, the proposed work program, and the phasing of tasks as well as overall compliance with this RFP. Informal interviews may be conducted as part of the final selection process. The proposer or proposers selected by the City will be recommended to the City Council, but the Council is not bound to accept the recommendation or award the work to the recommended proposer.

The City reserves the right to reject all proposals and to waive informalities and minor irregularities in any proposal received. The City reserves the right to select the proposal or proposals which, in its sole judgment, best meet the needs of the City. Pursuant to Government Code Section 37103, contracting with a proposer that is highly and technically skilled in their profession may properly be made by a municipality without competitive bidding. Therefore, the selection shall be made based on demonstrated competence and on the professional qualifications of the applicants that can be performed at a fair and reasonable price to the City.

2.3 Evaluation Criteria
Proposals will be evaluated by a team of reviewers using a scoring rubric based on four weighted criteria: Approach and Methodology (30%), Timeline and Ability to Meet Deadlines (25%), Organizational Capacity and Personnel Experience (25%), and Budget Reas onableness and Cost Effectiveness (20%). References, resumes, and insurance documentation are required for a proposal to be considered complete and will indirectly support criteria like “ Organizational Capacity and Personnel Experience” but are not individually scored or weighted.

Evaluation Criteria Weight Summary
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Approach and
Methodology 30%
Evaluates the proposer’s understanding of the City’s security needs and ability to deliver 24/7 unarmed guard services at a high -traffic transit site. Assesses the clarity, feasibility, and responsiveness of the proposed staffing plan, post orders, patrol frequency, reporting systems, de -escalation strategies, and coordination with law enforcement.

Organizational
Capacity and
Personnel
Experience
30%
Evaluates the proposer’s experience providing 24/7 unarmed security services in comparable public environments. Emphasizes depth and qualifications of proposed personnel, supervisory oversight, and the ability to respond quickly to incidents, staffing needs, and City concerns.

Operational
Readiness and
Communication
Systems
30%
Assesses the proposer’s ability to ensure uninterrupted 24/7 staffing and timely response to emergent needs. Emphasizes clear coverage plans, shift change procedures, contingency staffing, and proactive coordination with the City. Also evaluates the proposer’s communication protocols, including GPS tracking, incident reporting processes, provision of real-time updates, regular reporting, and efficient, transparent collaboration.

Budget
Reasonableness
and Cost
Effectiveness
10%
Evaluates the clarity, completeness, and reasonableness of the proposed pricing for 1 -guard, 2 -guard, and as -needed 3 -guard coverage. Prioritizes cost- effective solutions that meet the City’s expectations for quality, availability, and compliance with Scope of Work requirements.

Each criterion will be scored on a scale of 1 to 5, with the following definitions:
1 – Poor: Proposal does not meet the requirements or provides inadequate responses with limited or no detail.
2 – Fair: Proposal meets some requirements but lacks clarity, depth, or sufficient information in key areas.
3 – Good: Proposal meets all requirements with adequate detail and demonstrates competence. 4 – Very Good : Proposal exceeds requirements in some areas and demonstrates strong understanding and capability.
5 – Excellent: Proposal significantly exceeds requirements in all areas, providing clear, comprehensive, and innovative responses.

2.4 Solicitation Caveat
The applicant understands and agrees the City of Bakersfield shall have no financial responsibility for any costs incurred by the selected organization in responding to this Request for Proposal and shall not be liable to any proposer for costs attributed to the design of the project until the proposer has executed a contract with the City of Bakersfield and been authorized in writing to proceed. The City of Bakersfield reserves the right to terminate this Request for Proposals after three days’ notice to all prospective proposers.

The submission of the proposal shall be conclusive evidence that the person or firm has investigated and satisfied themselves as to the conditions to be encountered, the character, quality, and Scope of Work to be performed, and the requirements of the City of Bakersfield.

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2.5 Services Provided by the City
The City will provide Staff assistance with appropriate City personnel and the items listed below in support of the selected organization’s professional services; however, the selected organization shall be responsible for the evaluation of all information supplied by the City.

1. Access to the Amtrak/Greyhound Station and adjacent City -owned properties, and designated security office space.

2. Real-time coordination with the City’s Program Manager.

3. Access to station surveillance camera monitors and related infrastructure.

4. Station maps and defined property boundaries.

5. Contact information for key City, Amtrak and Greyhound personnel.

6. Copies of relevant City policies.

7. Guidance on expectations for incident reporting, de-escalation, and trespass response.

2.6 Indemnification and Insurance
The selected Contractor will be required to obtain and maintain insurance as a condition of the award of this agreement, and the Contractor’s proposal shall state that the Contractor shall obtain the following in accordance with the terms of the agreement:

1. Professional liability insurance, providing coverage on an occurrence basis for errors and omissions with limits of not less than One Million Dollars ($1,000,000) per occurrence.

2. Automobile liability insurance, providing coverage on an occurrence basis for bodily injury, including death, of one or more persons, property damage and personal injury, with limits of not less than One Million Dollars ($1,000,000) per occurrence.

3. Broad form commercial general liability insurance, providing coverage on an occurrence basis for bodily injury, including death, of one or more persons, property damage and personal injury, with limits of not less than One Million Dollars ($1,000,000) per occurrence; and

4. Workers' compensation insurance with statutory limits and employer's liability insurance with limits of not less than One Million Dollars ($1,000,000) per accident.

Except for professional liability, the liability policies shall contain an additional insured endorsement in favor of the City, its mayor, council, guards, agents, employees, and volunteers.

The workers' compensation policy shall contain a waiver of subrogation endorsement in favor of the City, its mayor, council, guards, agents, employees, and volunteers.

Insurance is to be placed with insurers with a Bests' rating of no less than A: VII. This requirement may be waived at the City's sole discretion.

Except for professional liability, all policies required of the Contractor hereunder shall be primary insurance as respects the City, its mayor, council, guards, guards, agents, employees and volunteers and any insurance or self-insurance maintained by the City, its mayor, council, guards, agents, employees, and volunteers shall be excess of the Provider's insurance and shall not contribute with it.

The automobile liability policies shall provide coverage for owned, non -owned and hired autos. The liability policies shall provide contractual liability coverage for the terms of this Agreement.

All policies shall contain an endorsement providing the City with thirty (30) days' written notice of Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

cancellation or material change in policy language or terms. All policies shall provide that there shall be continuing liability thereon, notwithstanding any recovery on any policy.

The insurance required under this Agreement shall be maintained until all work required to be performed under the terms of this Agreement is completed to the City's satisfaction. The Contractor shall furnish the City Risk Manager with a certificate of insurance and, if requested, copies of endorsement or all insurance policies evidencing the insurance required under this Agreement.

Any deductibles, self -insured retentions or insurance in lesser amounts, or lack of certain types of insurance otherwise required by this agreement of Contractor, must be declared to, and approved by the City.

However, unless otherwise approved by the City, if any part of the work under this Agreement is subcontracted, the "basic insurance requirements" set forth hereinabove shall be provided by or on behalf of all subcontractors even if the City has approved lesser insurance requirements for Provider.

The Provider shall be responsible for determining and guaranteeing all subcontractors are insured as set forth in this paragraph.

All costs of insurance required under this Agreement shall be included in the Provider's bid, and no additional allowance will be made for additional costs which may be required by extension of the insurance policies. If the Provider fails to maintain adeq uate insurance coverage as required by the terms of the agreement, then the City of Bakersfield shall have the right to terminate the provider's contract.

2.7 Form of Professional Services Agreement
Exhibit A is substantially the form of the Professional Services Agreement, which the successful proposer is expected to execute . Prospective providers shall be notified of major changes to this Request for Proposal or the proposed Professional Services Agreement by addenda.

2.8 Business Address
Proposers shall provide the City with their email address for official correspondence. Any communications sent to the email address provided shall constitute legal service thereof upon the proposer. It is the proposer ’s responsibility to ensure that the email address provided is active and monitored for communications related to this RFP.

2.9 Addenda
Addenda issued by the City interpreting or changing any of the items in this RFP, including all modifications thereof, shall be incorporated in the proposal. The proposer shall sign and date any Addenda Cover Sheet and submit it along with their proposal or deliver it via email if the proposer has previously submitted this proposal to the City Manager’s Office.

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Exhibit A - Standard Independent Contractor’s Agreement AGREEMENT NO. ___________________

INDEPENDENT CONTRACTOR'S AGREEMENT
[Over $100,000]

This INDEPENDENT CONTRACTOR’S AGREEMENT (“Agreement”) is made and entered into on _______________________, by and between the CITY OF BAKERSFIELD, a municipal corporation (referred to herein as “CITY”), and _________________________________________ a [business type: Sole Proprietorship; Partnership; Corporation; LLC; etc.] authorized to do business in California (referred to herein as “CONTRACTOR”).

R E C I T A L S

WHEREAS, CONTRACTOR represents that CONTRACTOR is experienced, well qualified and a specialist in the field of ________________________________.

NOW, THEREFORE, incorporating the foregoing recitals herein, CITY and CONTRACTOR mutually agree as follows:

1. SCOPE OF WORK. In exchange for the C ompensation (defined below), CONTRACTOR shall perform the following:
______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________ (“Scope of Work”) . The Scope of Work shall include all items and procedures necessary to properly complete the task CONTRACTOR has been hired to perform, whether specifically included in the Scope of Work or not.

2. COMPENSATION/PAYMENT PROCEDURE. Subject to the conditions of this section, CITY will pay CONTRACTOR as follows for performing the Scope of Work (“Compensation”): [choose one]

(1) A total, lump sum payment of $ _______________ after the Scope of Work is completed to CITY’s satisfaction, or

(2) On an hourly [or time/material] basis in accordance with the hourly rates as shown on Exhibit A.

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CITY will pay CONTRACTOR within 30 days after CONTRACTOR submits an itemized invoice for the portions of the Scope of Work completed and that invoice is approved by CITY. The Compensation will be the total amount paid to CONTRACTOR for performing the Scope of Work and includes, but is not limited to, all out -of-pocket costs and taxes. CITY will pay no other compensation to CONTRACTOR . In no case will CITY compensate CONTRACTOR more than $_____________ for performing the Scope of Work.

3. TERM. Unless terminated sooner, as set forth herein, this Agreement shall terminate on _________________ [Date].

4. TERMINATION. Either party may terminate t his Agreement after giving the other party written notice, as provided herein, ten days before the termination is effective.

5. COMPLIANCE WITH ALL LAWS. CONTRACTOR shall, at CONTRACTOR ’s sole cost, comply with all of the requirements of Municipal, State, and Federal authorities now in force, or which may hereafter be in force, pertaining to this Agreement, and shall faithfully observe in all activities relating to or growing out of this Agreement all Municipal ordinances and State and Federal statutes, rules or regulations, and permitting requirements now in force or which may hereafter be in force including, without limitation, obtaining a City of Bakersfield business tax certificate (Bakersfield Municipal Code Chapter 5.02) where required.

6. INDEPENDENT CONTRACTOR. This Agreement calls for CONTRACTOR’s performance of the Scope of Work as an independent contractor. CONTRACTOR is not an agent or employee of the CITY for any purpose and is not entitled to any of the benefits provided by CITY to its employees. This Agreement shall not be construed as forming a partnership or any other assoc iation with CONTRACTOR other than that of an independent contractor.

7. DIRECTION. CONTRACTOR retains the right to control or direct the manner in which the services described herein are performed.

8. EQUIPMENT. CONTRACTOR will supply all equipment, tools, materials and supplies necessary to perform the services under this Agreement.

9. STARTING WORK. CONTRACTOR shall not begin work until authorized to do so in writing by CITY. No work will be authorized before the date first written above.

10. KEY PERSONNEL. CONTRACTOR shall name all key personnel to be assigned to perform the Scope of Work. All key personnel shall be properly licensed and have Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

the experience to perform the work called for under this Agreement.

CONTRACTOR shall provide background for each of the key personnel including, without limitation, resumes and work experience performing work similar to the Scope of Work. CITY reserves the right to approve key personnel. Once the key personnel are approved, CONTRACTOR shall not change such personnel without CITY’s written approval.

11. INCLUDED DOCUMENTS. Any bid documents, including, without limitation, special provisions and standard specifications and any Request for Proposals, Request for Qualifications and responses thereto relating to this Agreement are incorporated by reference as though fully set forth herein.

12. LICENSES. CONTRACTOR shall, at its sole cost and expense, keep in effect or obtain at all times during the term of this Agreement any licenses, permits and approvals which are legally required for CONTRACTOR to practice its profession and perform the Scope of Work . If CONTRACTOR is a corporation, at least one officer or key employee shall hold the required licenses or professional degrees.

If CONTRACTOR is a partnership, at least one partner shall hold the required licensees or professional degrees.

13. STANDARD OF PERFORMANCE. The Scope of Work shall be performed in conformity with all legal requirements and industry standards observed by a specialist of CONTRACTOR’s profession in California.

14. SB 854 COMPLIANCE . To the extent Labor Code Section 1771.1 applies to this Agreement, a contractor or subcontractor shall not be qualified to bid on, be listed in a bid proposal, be subject to the requirements of Section 4104 of the Public Contract Code, or engage in the performance of any contract for public work, as defined in this chapter, unless currently registered and qualified to perform public work pursuant to Section 1725.5. It is not a violation of Labor Code Section 1771.1 for an unregistered contractor to submit a bid that is authorized by Section 7029.1 of the Business and Professions Code or by Section 10164 or 20103.5 of the Public Contract Code, provided the contractor is registered to perform public work pursuant to Section 1725.5 at the time the contract is awarded. The prime contractor is required to post job site notices in compliance with Title 8 California Code of Regulations Section 16451. This project is subject to compliance monitoring and enforcement by the Department of Industrial Relations.

15. NO WAIVER OF DEFAULT. The failure of any party to enforce against another party any provision of this Agreement shall not constitute a waiver of that party's right to enforce such a provision at a later time and shall not serve to vary the terms of this Agreement.

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16. INSURANCE.

16.1 Types and Limits of Insurance. In addition to any other insurance or security required under this Agreement, CONTRACTOR must procure and maintain, for the duration of this Agreement , the types and limits of insurance below ("Basic Insurance Requirements").

16.1.1 Automobile liability insurance, providing coverage for owned, non -owned, and hired autos on an occurrence
basis for bodily injury, including death, of one or more persons, property damage , and personal injury, with limits of not less than $1,000,000 per occurrence.

16.1.2 Commercial general liability insurance, unless otherwise approved by CITY ’s Risk Manager, providing coverage on an occurrence basis for bodily injury, including death, of one or more persons, property damage, and personal
injury, with limits of not less than $1,000,000 per occurrence.

The policy must:

16.1.2.1 Provide contractual liability coverage for the terms of this Agreement;

16.1.2.2 Provide products and completed operations
coverage;

16.1.2.3 Provide premises, operations, and mobile
equipment coverage; and

16.1.2.4 Contain an additional insured endorsement in
favor of CITY and its mayor, council, officers,
agents, employees, and designated volunteers.

16.1.3 Workers' compensation insurance with limits of not less than $1,000,000 per occurrence . I n accordance with the
provisions of Labor Code Section 3700, every contractor will be required to secure the payment of compensation to his employees. Pursuant to Labor Code Section 1861,
CONTRACTOR must submit to CITY the following
certification before beginning any work on the
Improvements:

I am aware of the provisions of Section 3700 of the
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Labor Code which require every employer to be
insured against liability for worker’s compensation or
to undertake self -insurance in accordance with the
provisions of that code, and I will comply with such
provisions before commencing the performance of
the work of this contract.

By executing this Agreement, CONTRACTOR is submitting the certification required above.

The policy must contain a waiver of subrogation in favor of CITY and its mayor, council, officers, agents, employees, and designated volunteers.

16.2 General Provisions Applying to All Insurance Types.

16.2.1 All policies required of CONTRACTOR must be written on a first-dollar coverage basis, or contain a deductible
provision. Subject to CITY’s advance approval,
CONTRACTOR may utilize a self -insured retention in any or all of the policies provided, but the policy or policies may not contain language, whether added by endorsement or
contained in the policy conditions, that prohibits
satisfaction of any self -insured provision or requirement by anyone other than the named insured or by any means
including other insurance or which is intended to defeat the intent or protection of an additional insured.

16.2.2 All policies required of CONTRACTOR must be primary insurance as to CITY and its mayor, council, officers, agents, employees, or designated volunteers and any insurance or self-insurance maintained by CITY and its mayor, council, officers, agents, employees, and designated volunteers
must be excess of CONTRACTOR’s insurance and must not
contribute with it.

16.2.3 The insurance required above, except for workers’ compensation insurance, must be placed with insurers with a Best’s rating as approved by CITY ’s Risk Manager, but in no event less than A- :VII. Any deductibles, self -insured retentions, or insurance in lesser amounts, or lack of certain types of insurance otherwise required by this Agreement, or insurance rated below Best’s A-:VII, must be declared prior to execution of this Agreement and appro ved by CITY in Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

writing.

16.2.4 The insurance required in this section must be maintained until the Scope of Work is satisfactorily completed as
evidenced by CITY’s written acceptance. All policies must provide that there will be continuing liability thereon, notwithstanding any recovery on any policy.

16.2.5 Full compensation for all premiums which the CONTRACTOR is required to pay to satisfy the Basic Insurance
Requirements shall be considered as included in the prices paid for the performance of the Scope of Work, and no
additional allowance will be made therefor or for additional premiums which may be required by extensions of the
policies of insurance.

16.2.6 It is further understood and agreed by CONTRACTOR that its liability to CITY will not in any way be limited to or affected by the amount of insurance obtained and carried by
CONTRACTOR in connection with this Agreement.

16.2.7 Unless otherwise approved by CITY, if any part of the Scope of Work is subcontracted, the Basic Insurance Requirements must be provided by, or on behalf of, all subcontractors even if CITY has approved lesser insurance requirements for CONTRACTOR, and all subcontractors must agree in writing to be bound by the provisions of this section.

17. THIRD PARTY CLAIMS. In the case of public works contracts, CITY will timely notify CONTRACTOR of third party claims relating to this Agreement . CITY shall be allowed to recover from CONTRACTOR, and CONTRACTOR shall pay on demand, all costs of notification.

18. INDEMNITY. CONTRACTOR shall indemnify, defend, and hold harmless CITY and CITY’s officers, agents and employees against any and all liability, claims, actions, causes of action or demands whatsoever against them, or any of them, before administrative or judicial tribunals of any kind whatsoever, arising out of, connected with, or caus ed by CONTRACTOR or CONTRACTOR’s employees, agents, independent contractors, companies, or subcontractors in the performance of, or in any way arising from, the terms and provisions of this Agreement whether or not caused in part by a party indemnified her eunder, except for CITY’s sole active negligence or willful misconduct.

19. ASSIGNMENT. Neither this Agreement nor any rights, interests, duties, liabilities, Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

obligations or responsibilities arising out of, concerning or related in any way to this Agreement (including, but not limited to, accounts, actions, causes of action, claims, damages, demands, liabilities, losses, obligations, or reckonings of any kind or nature whatsoever, for compensatory or exemplary and punitive damages, or declaratory, equitable or injunctive relief, whether based on contract, equity, tort or other theories of recovery provided for by the common or statutory law) may be assigned or tr ansferred by any party. Any such assignment is prohibited, and shall be unenforceable and otherwise null and void without the need for further action by the non-assigning party or parties.

20. ACCOUNTING RECORDS. CONTRACTOR shall maintain accurate accounting records and other written documentation pertaining to all costs incurred in performance of this Agreement. Such records and documentation shall be kept at CONTRACTOR's office during the term of this Agreement, and for a period of three years from the date of the final payment hereunder, and made available to CITY representatives upon request at any time during regular business hours.

21. BINDING EFFECT. The rights and obligations of this Agreement shall inure to the benefit of, and be binding upon, the parties to the Agreement and their heirs, administrators, executors, personal representatives, successors and assigns.

22. CORPORATE AUTHORITY. Each individual signing this Agreement on behalf of entities represents and warrants that they are, respectively, duly authorized to sign on behalf of the entities and to bind the entities fully to each and all of the obligations set forth in this Agreement.

23. COUNTERPARTS. This Agreement may be executed in any number of counterparts, each of which shall be considered as an original and be effective as such.

24. EXECUTION. This Agreement is effective upon execution. It is the product of negotiation and all parties are equally responsible for authorship of this Agreement. Section 1654 of the California Civil Code shall not apply to the interpretation of this Agreement.

25. EXHIBITS. In the event of a conflict between the terms, conditions or specifications set forth in this Agreement and those in exhibits attached hereto, the terms, conditions, or specifications set forth in this Agreement shall prevail. All exhibits to which reference is made in this Agreement are deemed incorporated in this Agreement, whether or not actually attached.

26. FURTHER ASSURANCES. Each party shall execute and deliver such papers, documents, and instruments, and perform such acts as are necessary or appropriate, to implement the terms of this Agreement and the intent of the Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

parties to this Agreement.

27. GOVERNING LAW. The laws of the State of California will govern the validity of this Agreement and its interpretation and performance. Any litigation arising in any way from this Agreement shall be brought in Kern County, California.

28. INTERPRETATION. W henever the context so requires, the masculine gender includes the feminine and neuter, and the singular number includes the plural.

29. MERGER AND MODIFICATION. This Agreement sets forth the entire a greement between the parties and supersedes all other oral or written representations. This Agreement may be modified only in a writing approved by the City Council and signed by all the parties.

30. NON-INTEREST. No CITY officer or employee shall hold any interest in this Agreement (California Government Code section 1090).

31. NOTICES. All notices relative to this Agreement shall be given in writing and shall be personally served or sent by certified or registered mail and be effective upon actual personal service or depositing in the United States mail. The parties shall be addressed as follows, or at any other address designated by notice:

CITY: CITY OF BAKERSFIELD

CITY HALL
1600 Truxtun Avenue
Bakersfield, California 93301

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

CONTRACTOR: ____________________________

32. RESOURCE ALLOCATION. All CITY obligations under the terms of this Agreement are subject to the appropriation and allocation of resources by the City Council.

33. TITLE TO DOCUMENTS. All documents, plans, and drawings, maps, photographs, and other papers, or copies thereof prepared by CONTRACTOR pursuant to the terms of this Agreement, shall, upon preparation, become CITY property.

34. TAX NUMBERS.

CONTRACTOR’s Federal Tax ID Number
CONTRACTOR is a corporation? Yes No
(Please check one.)

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the date first written above.

"CITY" “CONTRACTOR”

CITY OF BAKERSFIELD

By:________________________________ By:_________________________________

KAREN GOH
Mayor Print Name:

Title:

[Signatures on Following Page]

APPROVED AS TO CONTENT:

CITY DEPARTMENT NAME

DO NOT HAVE STAND ALONE SIGNATURE PAGE
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

By:_______________________________

DEPARTMENT HEAD NAME
TITLE

APPROVED AS TO FORM:

VIRGINIA GENNARO
City Attorney

By:___________________________
(NAME & TITLE)

Insurance:____________

COUNTERSIGNED:

By:_______________________________

RANDY MCKEEGAN
Finance Director

Attachment: Exhibit ___

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

Exhibit B – Non-Collusion Affidavit to be Executed by Contractor

NON-COLLUSION AFFIDAVIT

STATE OF CALIFORNIA

COUNTY OF KERN

____________________________, being first duly sworn, deposes and says that he or she is ____________________________(Title) of ____________________________(company) the party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposal has not directly or indirectly induced or solicited any other proposal to pu t in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposal or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposal has not in any manner, dir ectly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposal, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposal, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposal has not, directly or indirectly, submitted his or h er proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any me mber or agent thereof to effectuate a collusive or sham proposal.

__________________________________________________
Signature of Proposer

__________________________________________________
Business Address

__________________________________________________
Place of Residence

SUBMIT WITH PROPOSAL
ss

Notary Public Seal
State of California
County of Kern

On ___________ before me, ____________________________ personally appeared _____________________________________________________________ _____________________________________________________________ who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are/ subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/th eir signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument.

I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct.

__________________________________________________

NOTARY PUBLIC SIGNATURE

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Response to:

RFP: UNARMED SECURITY GUARD SERVICES AT

BAKERSFIELD AMTRAK/GREYHOUND STATION
August 8, 2025
Howard Fridkin,
Director of Contracts and Procurements
Citiguard, Inc.
22736 Vanowen St., Ste. 300
West Hills, CA 91307
Jamie Achterberg,
Assistant to the City Manager
City of Bakersfield
1600 Truxtun Avenue, Fifth Floor
Bakersfield, CA 93301
Dear Mrs. Achterberg,
We sincerely appreciate the opportunity to present Citiguard as your trusted provider of professional security services. Safeguarding the Bakersfield Amtrak/Greyhound Station at 601 Truxtun Avenue is not just a contractual obligation—it is our unwavering priority and a responsibility we take with the highest level of professionalism.

Citiguard delivers unarmed security services tailored to the unique demands of public agencies, transportation hubs, and high-traffic municipal facilities. With a large, fully in-house workforce, we maintain direct oversight of all personnel, training, and service standards—never relying on subcontractors. This approach ensures consistent quality, accountability, and immediate response when challenges arise.

We understand the critical responsibility of securing transportation facilities while protecting commuters, staff, and the general public. Our security officers—each with a minimum of five years of experience—bring backgrounds in law enforcement or the military and receive specialized training in de-escalation, behavioral intervention, and customer engagement. Their preparedness enables them to manage transient activity and high-risk scenarios with professionalism, ensuring a safe, welcoming environment.

Citiguard has a strong track record in transit security, providing uniformed guard services for a wide range of transportation systems, intermodal terminals, park-and-ride lots, and regional transit centers. Our experience includes high-visibility foot and mobile patrols, access control, and support during peak hours or special events.

Exhibit B
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
Locally, our Bakersfield office has played a key role in supplementing patrol services for the Bakersfield Police Department, earning recognition for helping reduce criminal activity in targeted public areas. This established presence gives us deep familiarity with the unique operational needs of the Bakersfield community.

Trust, responsiveness, and accountability are the foundation of Citiguard’s mission. We are committed to providing proactive, tailored security solutions that not only meet but exceed expectations.

We are confident that our proposed staffing, expertise, and operational approach will provide exceptional value and protection for the Bakersfield Amtrak/Greyhound Station. In accordance with the RFP’s request for Total Cost for Services, Citiguard is pleased to present the following two pricing options:

Option 1: $218,271.74 (1st year’s service cost)
Option 2: $436,543.48 (1st year’s service cost)
Option 3: “As-Needed Basis” $29.95 (hourly rate per Security Officer) $44.92 (holiday & OT hourly rate per Security Officer)
Detailed cost breakdowns for each option are included in the accompanying pricing worksheet.

We acknowledge and have reviewed Addendums No. 1, 2, and 3, and have incorporated the information provided into our response accordingly.

Thank you—and your board—for considering our proposal. We look forward to the opportunity to serve the Bakersfield Amtrak/Greyhound Station and contribute to the safety and well-being of your riders, staff, and city.

Best Regards,
Howard Fridkin,
Dir. of Contracts and Procurements
Authorized to execute documents on behalf of Citiguard, Inc. 800-613-5903
[email protected]
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

RFP: Unarmed Security Guard Services at
Bakersfield Amtrak/Greyhound Station

Responding with Precision and Innovation for

C
ity

of
B
akersfield

Strategic Excellence Unveiled

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
Appendices (attached):

1. PRICE PROPOSAL

2. NON-COLLUSION AFFIDAVIT

3. ADDENDUM NO. 1

4. ADDENDUM NO. 2

5. ADDENDUM NO. 3

6. CITIGUARD REFERENCE LETTERS (7)

7. CITIGUARD PPO LICENSE

8. CITIGAURD COI

9. CITIGUARD W-9

10. CITIGUARD TRAINING MANUAL
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a. Firm Experience with Unarmed Security, Supervision, and Municipal Leadership Citiguard was established in 2007 with a commitment to delivering high-quality, dependable, and professional security services across California. Over the past 17+ years, we have grown into a leading statewide provider of unarmed and armed guard services, specializing in high- traffic environments such as transportation hubs, government facilities, municipal campuses, and public infrastructure sites.

Citiguard currently employs over 1,050 BSIS-certified security officers and 180 dedicated support staff. We operate from twelve strategic offices throughout California—Los Angeles (HQ), West Hills, Irvine, Rancho Cucamonga, San Diego, Sacramento, San Francisco, Redding, Oroville, Oakland, Fresno, and Bakersfield. This infrastructure enables us to offer both regional responsiveness and centralized oversight, ensuring consistent coverage and rapid deployment without relying on subcontractors.

We have extensive experience delivering unarmed guard services for public agencies and transportation systems, including active security contracts with:
• Bakersfield Police Department
• Golden Empire Transit District
• California Department of Transportation
• Monterey-Salinas Transit
• Shasta Regional Transportation Agency
• City of Alameda Ferry Terminals
• San Luis Obispo Regional Airport
• Unified School Districts:
▪ Pasadena
▪ Carlsbad
▪ San Gabriel
▪ Las Virgenes
▪ Fresno
• Union Pacific
• Redlands Railway
• City of Torrance
• County of Orange/Santa Anna (high-level security)
• California Lottery Association
• Los Angeles County Probation Department
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These contracts involve securing intermodal terminals, rail and bus platforms, park-and-ride lots, maintenance yards, and public access zones. Our responsibilities often include mobile and foot patrols, GPS-logged activity reporting, public engagement, incident response, access control, and camera monitoring—core elements of the Bakersfield/Greyhound scope of work.

Our officers are trained in conflict de-escalation, behavioral intervention, and emergency response protocols, including CPR, AED, and First Aid certification. Each guard maintains current BSIS Guard Card credentials and receives site-specific training aligned with client SOPs. Our command staff ensures active supervision and real-time support through a 24/7 dispatch and GPS tracking infrastructure.

Locally, Citiguard maintains a strong operational presence in Bakersfield, where we actively supplement patrol services for the Bakersfield Police Department. This partnership has earned recognition for helping to deter criminal activity in high-visibility zones and reflects our familiarity with the area’s challenges and expectations. The same personnel and supervisory standards that support our municipal and transit contracts are in place for the Bakersfield Amtrak/Greyhound assignment.

All Citiguard supervisors are qualified to train, direct, and discipline assigned personnel. Our leadership team brings decades of combined experience in law enforcement, military service, and public-sector contract management. We maintain strict internal policies for reporting, compliance, performance reviews, and emergency coordination, ensuring full alignment with client requirements and BSIS regulations.

Citiguard’s proven ability to manage multi-site transit operations, coupled with our experience in municipal supervision, positions us as an ideal partner for the City of Bakersfield. We are fully prepared to provide dependable, professional, and community-conscious unarmed security services at the Amtrak/Greyhound Station.

Expertise in Managing Transient and Homeless Activity at Transit Sites Transit locations naturally attract high volumes of transient and homeless individuals due to their accessibility, shelter, and foot traffic. These dynamics often create complex safety challenges— ranging from loitering and trespassing to mental health crises and potential altercations—that require trained security personnel capable of responding with professionalism, restraint, and empathy.

Citiguard has developed a specialized training program—rooted in military discipline and law enforcement best practices—to prepare our officers for precisely these situations. All personnel assigned to public-facing transit sites receive advanced instruction in:
✓ Verbal de-escalation techniques
✓ Non-violent crisis intervention
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✓ Behavioral health awareness
✓ Field communication and emotional regulation
✓ Boundary setting and disengagement protocols
Our approach emphasizes verbal resolution over physical engagement, with officers trained to recognize behavioral cues, redirect tension, and apply calming strategies to diffuse potential confrontations before they escalate. In high-risk situations where individuals pose a threat to themselves or others, our officers follow clearly defined escalation protocols that prioritize safety, documentation, and immediate coordination with local response agencies.

Citiguard has successfully applied these methods across multiple transit contracts—achieving a measurable reduction in violent incidents, property damage, and 911 response calls. Our officers’ consistent presence and strategic communication foster a visible deterrent effect, while simultaneously reinforcing a public perception of safety and order.

This balance of strength, compassion, and preparedness ensures that Citiguard officers can manage even the most challenging environments with professionalism, humanity, and control— making us a trusted partner for cities navigating the intersection of public safety and social vulnerability.
b. Staffing Overview and Key Personnel Qualifications
Citiguard’s staffing model is designed to ensure consistent, high-quality coverage supported by experienced supervision and 24/7 operational oversight. All assigned personnel are direct employees of Citiguard—never subcontracted—allowing for complete control over training, scheduling, and performance standards.

Our unarmed security officers are BSIS-certified and meet all eligibility requirements outlined in the RFP, including valid Guard Cards, CPR/AED and First Aid certification, and background clearance. Each officer receives additional training in de-escalation, behavioral intervention, emergency response, and incident documentation—skills essential for maintaining safety and professionalism in a high-traffic transit environment.

Field operations are supported by an experienced leadership structure that includes contract management, regional oversight, and on-site supervision. Our management team ensures compliance with post orders, GPS-monitored patrols, report submission, and real-time communication with the City of Bakersfield.

Citiguard maintains a deep bench of qualified personnel to ensure immediate relief coverage for absences, shift changes, or emergency deployments. Our scheduling and dispatch systems are designed to maintain uninterrupted 24/7 service with minimal downtime.

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Citiguard is proud to offer a team of highly qualified supervisory, management, and security personnel, all fully bilingual in English and Spanish and equipped with decades of combined experience in the security industry. This linguistic proficiency allows our team to communicate seamlessly across diverse communities, fostering an inclusive, welcoming, and secure environment for all individuals. With 100% of our security personnel fluent in both languages, Citiguard underscores its commitment to accessible, culturally competent service.

Key Personnel
We are pleased to introduce our Key Personnel — a dedicated and experienced core team ready to assume oversight responsibilities for the City of Bakersfield, delivering exceptional, responsive security management in the event of a successful contract award.

Sami Nomair (President – 2007 to present) Primary Contact: 800-613-5903 Sami Nomair is a distinguished leader with deep-rooted ties to law enforcement, serving as an active member of the LAPD Board of Directors. His expertise in community security allows him to adapt enforcement strategies to address evolving challenges across various sectors, including city installations, airports, and homeless shelters. Under his leadership, Citiguard has become a premier security firm, known for its customized solutions, operational efficiency, and unwavering commitment to customer satisfaction.

As a passionate advocate for public safety, Mr. Nomair works closely with local police to foster strong, positive relationships between law enforcement and the communities they serve. His efforts contribute to a safer, more harmonious urban environment, and his dedication to public safety is further demonstrated through his collaboration with the Mayor's Office to improve and expand homeless shelters.

Mr. Nomair's philanthropic endeavors reflect his deep commitment to community well-being. He actively organizes charity drives and celebrity fundraisers, benefiting homeless veterans and underprivileged children. He contributes both his time and financial resources to renowned organizations such as Save the Children, Feeding America, and Children International.

Furthermore, he leads Citiguard’s volunteer employee program, which raises awareness and provides support to veterans' organizations including Wounded Warrior Project, Disabled American Veterans, and Homes for Our Troops.

His interpersonal and communication skills have earned him a reputation for effective collaboration with stakeholders, driving meaningful change within both law enforcement and the communities they serve. Mr. Nomair's ability to balance law enforcement engagement with community advocacy highlights his comprehensive approach to creating safer, more vibrant urban environments.

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(cont’d.)
As the founder of Citiguard in 2007, Mr. Nomair identified and addressed critical gaps in the security industry. Today, Citiguard is renowned for its large-scale city, state, and government contracts, consistently delivering top-tier security services. His visionary leadership ensures the seamless execution of operations and the highest performance standards.

Sami will oversee the entire organizational team to ensure that the City of Bakersfield experiences trouble-free security and an impeccable performance schedule across the board.

He continues to invest in his professional development through senior-level operational and business training, underscoring his dedication to excellence in the security industry.

Educational Background:

Sami Nomair earned a Bachelor's Degree in Business Management from the University of California, Los Angeles, in 2011.

Steven Barragan (Regional Manager – 2013 to present)
Mr. Barragan has played a crucial role as Cyber Security Operations Manager during the inception of LifeLock in 2005, bringing invaluable structure to Citiguard’s growing expertise in cyberspace safeguarding. His cybersecurity background has significantly enhanced Citiguard’s capabilities in both physical and digital security, aligning with the rising demand for comprehensive protection.

As Regional Manager, Steven ensures operational efficiency across all ten Citiguard locations by standardizing security protocols, processes, and standards. He leads audits, implements best practices for incident reporting, patrolling, and emergency response, and closely monitors performance metrics like response times and client feedback to drive consistency and improvement.

Steven coordinates regular training programs to ensure that security personnel remain updated on the latest protocols, technology, and safety procedures. His emphasis on leadership and mentorship fosters staff growth, creating clear pathways for promotions and increasing overall job satisfaction.

A significant part of his role involves building and maintaining strong client relationships. Steven holds regular meetings with clients to gather feedback, resolve concerns promptly, and ensure Citiguard's services consistently meet client expectations. He ensures full compliance with California state regulations, including the California Bureau of Security and Investigative Services (BSIS) standards, while continually reviewing legal and safety requirements to keep certifications and training current.

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(cont’d.)
Steven manages resource allocation by overseeing budgets for personnel, equipment, and technology. He optimizes financial performance while ensuring that crisis and risk management strategies are in place, preparing locations for emergencies such as natural disasters or security breaches. His coordination of rapid response teams ensures that urgent security needs are promptly addressed.

In addition to promoting the use of advanced security technologies like surveillance systems and communication tools, Steven collaborates closely with IT teams to maintain functionality and reliability. He also facilitates regular communication between location managers, using tools such as 'When I Work' to streamline staffing coordination.

Steven's focus on recruitment and retention ensures that all locations are fully staffed with highly qualified personnel. He works alongside HR to develop retention strategies, such as recognition programs and career advancement opportunities, boosting employee morale and reducing turnover.

By conducting regular site visits, Steven ensures that each location adheres to Citiguard's rigorous standards, addressing any challenges and providing on-site leadership support as needed.

Since joining Citiguard in 2013, Steven has become an indispensable part of the team. His exceptional communication skills and leadership abilities led to his swift promotion to Regional Manager. He also manages all of Citiguard's Caltrans contracts, ensuring optimal safety measures for both staff and surrounding communities.

Educational Background:

Steven holds a Master’s Degree in Computer Science from Caltech and engages in yearly corporate training and administration programs, showcasing his commitment to ongoing professional development. Through his leadership, Citiguard continues to solidify its position as a premier provider of security services across the region.

Henry Linares (Project Manager – 2010 to present):

Mr. Linares is an elite security project manager known for his exceptional leadership and comprehensive skill set in evaluating, selecting, and training security personnel. With a meticulous approach, he leverages his extensive experience to ensure seamless operations and consistent communication with local authorities.

Under his direction, security teams are strategically deployed across high-risk municipal and governmental sites, with a special focus on armed security for contracts requiring heightened protective measures.

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(cont’d.)
Mr. Linares’ military background as a decorated Sergeant in the Marine Corps is a cornerstone of his expertise, having served with distinction as a machine gunner and Crew Chief through five combat tours. His military experience is marked by tactical precision, crisis management, and superior leadership under pressure, all of which translate into his current role managing complex security operations.

Educational Background:

Mr. Linares holds a Bachelor's degree in Executive Management from the University of San Diego, reinforcing his dedication to achieving the highest standards in security management and operational excellence. He continuously adapts to emerging threats and evolving security demands, making him a trusted and highly effective leader in the industry.

Michael Quinonez (Director of Security Operations & Training Officer – 2023 to Present) Michael Quinonez is a seasoned security operations leader with over 15 years of experience managing high-risk, multi-site environments across healthcare, government, and corporate sectors. As Project Manager at Citiguard, he plays a pivotal role in directing day-to-day operations, ensuring service consistency, maintaining contract compliance, and responding swiftly to client needs.

Michael currently oversees Citiguard’s security contract with the Los Angeles County Probation Department, managing operations at Los Padrinos and Barry J. Nidorf Juvenile Halls. His responsibilities include implementing advanced security protocols, recruiting and training specialized personnel, conducting emergency response drills, and serving as the primary point of contact with County officials. His leadership has ensured full compliance with complex regulations and high standards for institutional safety.

In addition to his operational leadership, Michael is instrumental in developing and conducting critical training programs for Citiguard personnel. He provides hands-on instruction in medical emergencies (CPR, First Aid, AED), power outage procedures, fire response and prevention, earthquake response, identification and response to suspicious packages, bomb threat protocols, and active shooter response tactics. His training initiatives ensure that all assigned personnel are fully prepared to respond decisively and effectively to a wide range of emergency scenarios.

Prior to joining Citiguard, Michael served as Security Account Manager for Allied Universal, managing behavioral health and detox units at two Southern California Hospitals. His work included leading Active Shooter Response Training in coordination with local law enforcement agencies, and conducting comprehensive risk assessments to improve patient and staff safety.

His earlier roles with Amazon Studios and NMS-Concourse Residential further underscore his expertise in large-scale scheduling, high-profile executive protection, access control enforcement, and visitor management across high-traffic facilities.

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(cont’d.)
Michael is a certified instructor in De-escalation Techniques, Workplace Violence Prevention, Tactical Handcuffing, and the use of Chemical Agents. He is also a Red Cross Certified Instructor in CPR, First Aid, and AED, and holds the IAHSS Certified Healthcare Protection Administrator (CHPA) credential. His combined field knowledge and teaching qualifications make him uniquely suited to lead both training initiatives and security operations for dynamic municipal environments like the City of West Hollywood.

Michael brings extensive hands-on experience with advanced security technologies, including Honeywell ProWatch access control systems, CCTV infrastructure, and incident tracking platforms. He ensures all personnel under his command are prepared to perform with professionalism, vigilance, and adaptability.

In his role as Project Manager, Michael will directly oversee all West Hollywood field operations, ensuring post orders are executed, shift coverage is seamless, incident reporting is prompt and accurate, and that all security personnel reflect the City’s values of professionalism, courtesy, responsiveness, and community engagement.

Certifications & Training:
• Certified Instructor: De-Escalation, Workplace Violence Prevention, Tactical Handcuffing, Chemical Agents
• Red Cross Certified Instructor: CPR, First Aid, AED
• IAHSS Certified Healthcare Protection Administrator (CHPA) • Specialized Training Instructor: Medical Emergencies, Power Outage Procedures, Fire Response, Earthquake Response, Suspicious Packages, Bomb Threat Response, Active Shooter Preparedness
• Advanced knowledge of Honeywell ProWatch, CCTV, and digital security systems Educational Background:

Bachelor of Arts in Criminal Justice University of Las Vegas, Nevada Bashir Oriakhil (Quality Assurance Director – 2011 to present) Mr. Oriakhil has been a driving force behind Citiguard’s commitment to excellence since joining the company in 2011. With a history in quality assurance management dating back to 2005, Bashir was promoted to Quality Assurance Director in 2018, where he oversees all quality control efforts across Citiguard’s California operations. He maintains direct communication with every Quality Assurance Manager, ensuring clear channels for maintaining high-quality service delivery throughout the state.

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(cont’d.)
Bashir plays a pivotal role in developing rigorous protocols that meet client needs, regulatory requirements, and industry standards. His oversight includes conducting regular audits and inspections to assess compliance with security protocols, safety measures, and client expectations. By monitoring performance metrics such as incident reports, response times, and client feedback, he ensures Citiguard consistently meets key performance indicators (KPIs) and delivers optimized services.

A core part of his role is ensuring compliance with evolving local, state, and federal regulations.

Bashir continuously updates company policies, ensuring all certifications and licensing are up to date. He works closely with clients, swiftly addressing concerns and fostering strong relationships.

Bashir leads training programs to keep security personnel equipped with the latest technologies and best practices. In the event of incidents, he manages thorough investigations, preparing detailed reports and implementing preventive measures to avoid future issues. His focus on continuous improvement drives the introduction of new technologies and the refinement of operations through quality management systems (QMS).

He manages both internal and external audits, ensuring compliance with standards such as ISO, while also overseeing risk management strategies to minimize potential vulnerabilities. His collaboration with HR, Operations, and IT ensures quality standards are embedded into recruitment, staff development, and daily operations, while also maintaining the functionality of security systems and technologies.

Bashir gathers client feedback to further refine Citiguard’s services, leads emergency response planning, and oversees the budget for quality assurance, ensuring resources are allocated efficiently and that expenditures improve service outcomes. His leadership ensures Citiguard remains competitive and compliant with industry standards.

Educational Background:

With a military background and service in Afghanistan, Bashir earned a Bachelor’s degree in Business Information Systems from the University of Kabul. He is active in yearly quality assurance courses, reflecting his commitment to continuous improvement in Citiguard’s security services.

Howard Fridkin (Director of Contracts and Procurements – 2015 to present) Primary contact: 800-613-5903
With over a decade of expertise in contract management, security operations, and customer service, Howard Fridkin serves as the Director of Contracts and Procurement at Citiguard.

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(cont’d.)
In this role, he oversees the end-to-end procurement process, contract negotiations, and compliance assurance, ensuring that all agreements align with the company's operational needs and regulatory requirements.

Howard plays a pivotal role in evaluating vendor contracts, managing procurement strategies, and optimizing resource allocation to support Citiguard’s expanding security operations. He ensures that all contracts adhere to industry best practices and legal standards while maintaining cost efficiency and service excellence. His meticulous approach to contract oversight and risk management safeguards the company’s financial interests and enhances its ability to deliver superior security solutions.

Previously serving as a Senior Security Consultant, Howard conducted comprehensive security audits, risk assessments, and compliance evaluations, identifying vulnerabilities and strengthening client security infrastructures. His expertise in physical, operational, and cybersecurity now informs his strategic approach to contract development, ensuring that all procurement decisions support Citiguard’s commitment to high-quality security services.

Beyond contract administration, Howard continues to mentor and lead cross-functional teams, providing guidance on procurement strategies, compliance with OSHA, HIPAA, and GDPR, and vendor risk management. He also plays an active role in corporate training programs, reinforcing Citiguard’s dedication to professional development and operational excellence.

Howard's data-driven approach to procurement and contract management enhances operational efficiency, reduces risks, and strengthens Citiguard’s ability to meet the evolving needs of its clients.

Through his leadership in contract negotiations, supplier relations, and strategic sourcing, he contributes to the company’s continued growth and reputation as an industry leader in security services.

Educational Background:

Howard Fridkin holds an MBA from UCLA, showcasing his academic achievements in combination with extensive professional experience.

Aurora Olmos (Senior Accounts Manager – 2014 to present) Primary contact: 800-613-5903
Aurora Olmos plays a pivotal role in ensuring the company’s 24/7 availability to clients. She has designed a highly efficient response system tailored to meet the unique security needs of each client.

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(cont’d.)
Aurora’s dedication to precisely matching client requirements with the right security team has resulted in optimal scheduling, deployment, and overall performance across all managed sites.

In her role as the primary client liaison, Aurora ensures that client concerns and inquiries are addressed promptly. She works closely with clients to fully understand their evolving security needs, adapting strategies to keep up with any changes. By building strong, trust-based relationships, Aurora ensures that clients have complete confidence in the quality of Citiguard’s services.

Service delivery oversight is another area where Aurora excels. She carefully monitors the performance of security personnel to ensure they consistently meet or exceed service expectations. Any issues or complaints are resolved swiftly, maintaining a high level of client satisfaction. Aurora conducts regular site visits to assess security operations firsthand, facilitating open communication with both clients and staff to gather feedback and implement improvements.

Aurora also plays a key role in staff coordination and management. She ensures the right security personnel are assigned to each client site, carefully coordinating the deployment of guards, supervisors, and support staff to ensure appropriate coverage. She works closely with the operations team to develop schedules that align with client requirements while ensuring that staffing levels remain sufficient. Additionally, she ensures that security personnel are trained to meet each client’s specific needs, including site-specific protocols and updated industry standards.

Contract management is a central aspect of Aurora’s role. She ensures that all contract terms are fulfilled, including service hours and staffing requirements. As contracts approach renewal, Aurora engages clients in discussions about extending or expanding the service agreement.

She also works with the finance department to ensure accurate billing, manage budget concerns, and adjust pricing based on changes in scope or additional services requested.

In incident management, Aurora is responsible for overseeing the reporting of any security incidents, ensuring reports are completed accurately and promptly shared with clients. She works closely with security supervisors to resolve incidents quickly and efficiently, minimizing disruption to client operations. Aurora also identifies potential security risks and recommends strategies to mitigate those risks, ensuring the highest level of protection for clients.

Operational coordination is a key responsibility for Aurora, as she collaborates with field management and operations teams to ensure all logistical needs are met, including personnel, equipment, and technology. She tracks account-related expenses and monitors profitability to ensure services remain within budget. Aurora, working with the HR Department, also ensures full compliance with local regulations and industry standards, such as OSHA or other relevant guidelines.

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(cont’d.)
Client reporting and analytics are central to Aurora’s approach. She provides detailed reports on security services, including performance metrics, incident logs, and response times, allowing clients to assess the effectiveness of their security measures. Aurora uses these insights to propose improvements and gather client feedback regularly, ensuring that service delivery is continuously optimized.

Aurora also contributes to Citiguard’s business development efforts by identifying opportunities to expand relationships with existing clients. She proposes additional services, upgrades to security systems, and new technologies that meet evolving needs. Client retention is a major focus for Aurora, who ensures exceptional service that leads to contract renewals and long-term partnerships.

Educational Background:

Aurora Olmos holds a Master's Degree in Financial Economics & Performance Studies in Management from the University of California at Santa Cruz, which reflects her comprehensive understanding of financial and management principles.

Security Officers
At Citiguard, we take pride in employing security officers who are not only highly trained but also exceptionally experienced and deeply committed to public safety. All Citiguard officers possess, at minimum, a high school diploma, with many holding college degrees, military service records, or prior law enforcement experience—reinforcing the professionalism and discipline we bring to every assignment.

As part of our rigorous hiring criteria, Citiguard requires a minimum of five years of prior security guard experience for all applicants. For candidates with military or law enforcement backgrounds, a minimum of three years of relevant field service is accepted. This ensures that every officer we deploy is field-tested, situationally aware, and mission-ready from day one.

Our officers are California POST-certified and have completed basic Police Academy training, equipping them with the tactical proficiency and operational readiness needed to manage high- risk environments. Their robust experience enables them to assess threats swiftly, respond with sound judgment, and remain composed in dynamic, high-pressure situations.

Fluent in both English and Spanish, Citiguard officers are skilled communicators who foster respectful, effective engagement with the public and the diverse communities we serve. Their training in de-escalation, behavioral recognition, and public interaction promotes safe, inclusive environments at every assignment.

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(cont’d.)
Whether securing high-profile municipal properties, conducting complex risk assessments, or responding to critical incidents, our officers operate with professionalism, accountability, and confidence. Their extensive emergency preparedness includes:
• Medical emergency response
• Crisis and evacuation protocols
• Fire and earthquake procedures
• Suspicious package recognition
• Bomb threat and active shooter response
Citiguard officers are also trained to manage sensitive interactions with transient and unhoused individuals. They approach each encounter with empathy and professionalism, often coordinating with outreach organizations such as LAHSA, PATH, Hope of the Valley, and Mercy House to help connect individuals with support services and shelter resources.

We are deeply committed to continuous training and development. Our personnel receive ongoing instruction on evolving security protocols and technologies, including CitiTrac digital reporting systems and Wolfcom body-worn camera technology, to ensure transparency, accountability, and operational excellence.

In addition to their core responsibilities, many Citiguard officers serve as mentors to junior staff, fostering leadership growth and reinforcing our company-wide culture of service excellence.

Through their qualifications, discipline, and commitment to public safety, Citiguard officers do more than secure properties—they build confidence, elevate standards, and serve as proactive partners in community protection.
c. 24/7 Staffing Plan and Operational Support
Citiguard is fully equipped to provide continuous, uninterrupted 24/7 security coverage at the Bakersfield Amtrak/Greyhound Station. Our staffing plan is built on a foundation of reliability, flexibility, and rapid response—ensuring that every shift is covered without exception.

We maintain a large in-house pool of trained, BSIS-certified officers who are pre-screened, cross-trained, and immediately deployable. Our personnel roster includes dedicated primary guards for fixed post assignments, relief officers for shift rotations and call-outs, and roving supervisors to ensure quality control, compliance, and on-site support.

For this contract, Citiguard will assign a designated Site Supervisor who will oversee all on-site operations, ensure officers adhere to post orders, and serve as the primary point of contact for the City. This supervisor will coordinate scheduling, conduct inspections, and ensure all personnel transitions (breaks, shift changes, absences) are seamless.

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Backup personnel are on standby to provide same-day coverage in the event of illness, emergency, or unexpected absence.

Citiguard’s scheduling is centrally managed through a secure digital platform integrated with GPS verification and real-time shift tracking. Guards check in and out through location-specific log-ins, allowing us—and our clients—to verify attendance and patrol activity in real time.

Officers remain on duty until properly relieved, and all activity is documented via daily shift reports and weekly summaries.

In addition, Citiguard operates a 24-hour dispatch and supervision center that ensures any issues, gaps, or escalations are addressed immediately. Our Bakersfield-based personnel benefit from local support, with our regional management team and patrol supervisors positioned within minutes of the station. This ensures rapid deployment of resources and direct, in-person support as needed.

To meet the RFP’s operational expectations, Citiguard will:
• Maintain a full-time, on-site guard presence for all required shifts • Provide full break coverage, including meal and rest periods • Utilize standby staff for immediate personnel replacement • Ensure on-site GPS-verified check-ins and hourly patrol logging • Deliver continuous supervisor oversight during all operational hours • Respond to all City communications and emergencies with 24/7 live support Our proven ability to manage continuous 24/7 operations for other transit and municipal clients across California reflects our readiness to deliver dependable, professional coverage at the Bakersfield Amtrak/Greyhound Station.
a. Plan and Approach for Meeting all Aspects of the Scope of Work Citiguard is fully prepared to meet and exceed all aspects of the Scope of Work for the Bakersfield Amtrak/Greyhound Station. Our approach combines proactive patrol, responsive communication, real-time supervision, and trained personnel capable of operating in high-traffic, transit-oriented environments. Our local presence, extensive experience with similar contracts, and structured operational model ensure complete coverage, accountability, and public trust.

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1. Patrol and Site Coverage
Citiguard officers will conduct GPS-verified foot patrols every hour across all designated areas, including the lobby, restrooms, loading platforms, parking areas, adjacent park space, the Visitor’s Center, and Kern County Veteran’s Memorial. Officers will be trained on site-specific post orders and will log all patrol activity using a time- and location-stamped reporting system, accessible to the City upon request.

Officers will also provide escort services to Amtrak and Greyhound staff upon request and ensure lobby/bathroom clear-outs when required. Our guards are trained to detect and report vandalism, graffiti, safety hazards, and suspicious behavior—escalating immediately when necessary and documenting all observations in daily reports.

2. Professional, De-escalation-Oriented Engagement
All Citiguard officers receive specialized training in de-escalation, conflict avoidance, and behavioral intervention, allowing them to address transient-related issues and disruptive conduct without physical engagement. In the event of an escalating situation, officers will disengage and notify the appropriate response agency (BPD, Community Vitality, Amtrak Police, or station staff), maintaining visual oversight until authorities arrive.

3. Incident Management and Reporting
All incidents—ranging from trespassing and altercations to maintenance issues—will be reported to the City’s Real Property Manager by phone immediately, followed by a written incident report within two hours. Our officers will submit a daily shift report, including names, patrol activity, GPS data, photos, and any notable public interactions. A weekly summary of incidents and GPS logs will also be submitted per City requirements.

4. Technology Integration
Citiguard uses advanced security management platforms (e.g., CitiTrac) to monitor GPS-based patrols, manage timekeeping, and deliver detailed electronic shift reports. These systems support our 24/7 dispatch center and supervisor check-ins. Officers assigned to Bakersfield will also monitor the station’s City-provided surveillance camera feeds from the on-site security room and report technical issues within 30 minutes of discovery.

5. Staffing and Supervision
All guards assigned to the Bakersfield Amtrak/Greyhound Station will be BSIS-licensed, CPR/AED/First Aid certified, and meet or exceed all RFP eligibility requirements. Officers will be scheduled in accordance with a layered coverage model to ensure full post coverage during shift changes, meal breaks, and rest periods. A dedicated Site Supervisor will oversee operations, ensuring post order compliance, shift transitions, documentation review, and incident resolution.

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Our 24-hour toll-free hotline allows the City to reach a live Citiguard supervisor at any time for urgent concerns. Management personnel are available within two hours during business hours and within four hours after business hours, in full alignment with the RFP.

6. Uniforms, Professional Conduct, and Public Interaction All personnel will wear City-approved, branded uniforms with proper identification and professional appearance. Officers are expected to act as ambassadors for the City, providing basic public assistance, responding to inquiries respectfully, and maintaining composure during tense encounters. All personnel will be trained in the City’s expectations for courtesy, cleanliness, conflict management, and community engagement.

7. Emergency Readiness and Rapid Response
Citiguard maintains a robust on-call pool of trained personnel capable of being dispatched to the site on short notice. Should an officer call out or require medical attention, Citiguard will immediately deploy a replacement from our local bench of relief staff. Our GPS-enabled systems confirm post coverage and trigger alerts if guards deviate from assigned areas or fail to check in as scheduled.

8. Post Orders and SOP Development
Prior to deployment, Citiguard will work directly with the City to develop customized Post Orders and Standard Operating Procedures (SOPs). These documents will cover patrol frequency, incident response thresholds, surveillance duties, reporting expectations, and station-specific needs. All officers will be trained and tested on these site-specific directives.

9. Clean and Controlled Security Office
Citiguard will ensure the designated on-site security office is kept in clean, orderly condition at all times. Unauthorized access to this space or to the surveillance monitors is strictly prohibited, and all officers will receive written policies and verbal instructions regarding data confidentiality, video restrictions, and equipment protocols.

Our tailored, hands-on approach—backed by experienced personnel, real-time oversight, and a deep understanding of transit environments—ensures full alignment with the City’s expectations. Citiguard’s commitment to visibility, accountability, professionalism, and safety will provide a secure and welcoming atmosphere for passengers, staff, and the Bakersfield community.
b. Plan Outlining Proposed Methods and Frequency of Communication and Collaboration with the City
Citiguard’s approach to communication with the City of Bakersfield is grounded in real-time responsiveness, transparency, and consistent collaboration.

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We understand that continuous updates, fast incident coordination, and accessible leadership are essential to maintaining operational integrity and public safety at the Bakersfield Amtrak/Greyhound Station. Our communication plan addresses each of the City’s requirements as follows:

1. Real-Time Coordination for Incident Response, Camera Monitoring, and Urgent Notifications
• All Citiguard officers will be trained to immediately notify the City’s Real Property Manager by phone regarding any urgent incident, followed by a written report submitted within two (2) hours.
• On-site officers will actively monitor the City-provided surveillance camera system during each shift and report any malfunctioning cameras or system failures within 30 minutes of discovery.
• In cases requiring external agency intervention (e.g., BPD, Amtrak Police, Community Vitality), officers will disengage if needed, notify the appropriate response party, and provide ongoing updates to both dispatch and the City until resolution. • The assigned Site Supervisor will serve as the central point of contact for all coordination during incidents, ensuring accurate communication, documentation, and follow-through.

2. Technology Platforms for GPS Tracking, Supervision, and Incident Reporting • Citiguard utilizes CitiTrac, our internal GPS-enabled reporting and supervision platform that offers:
▪ Live guard location tracking
▪ Time-stamped activity logs
▪ Real-time incident alerts with photo and video documentation ▪ Supervisor performance reviews and mobile dispatch tools • Guards are required to check in/out using GPS verification and remain trackable while on duty. Supervisors receive automatic alerts if guards miss patrols, fail to check in, or leave designated zones.
• Supervisors conduct real-time digital reviews of patrol compliance and can escalate reports to the City instantly through integrated communication tools.

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3. Timeline and Format for Reports and Progress Updates • Daily Shift Reports submitted after each shift will include:
▪ Officer’s name and certification
▪ Patrol times and GPS check-in logs
▪ Descriptions of incidents and responses
▪ Photographic evidence (if applicable)
▪ Notable observations and maintenance/security concerns • Weekly Incident Summaries will include:
▪ Compiled incident logs with time, location, individuals involved, and agency referrals
▪ GPS patrol summaries and inspection logs
▪ Any corrective actions taken or post recommendations
• Reports will be submitted via secure email or cloud-based folder, with access provided to City-designated representatives.

4. Stakeholder Engagement and Collaboration with City Staff • A dedicated Account Manager and Site Supervisor will be assigned to oversee contract performance and maintain open lines of communication with City staff. • Citiguard will respond to City inquiries within two (2) hours during business hours, and within four (4) hours after hours, as required by the RFP. • A 24-hour toll-free emergency number with access to a live Citiguard supervisor will be provided to City personnel for immediate escalation or emergency needs. • Routine check-in meetings with City representatives may be scheduled monthly or quarterly, depending on the City’s preference, to review post-performance, officer conduct, and resolve any operational challenges.

5. Internal Escalation Protocols and Emergency Coordination • Citiguard operates a centralized 24/7 dispatch center with live supervisors on call to handle all emergencies, call-outs, or urgent response needs. This center also monitors GPS and dispatch logs for compliance.

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• Any incidents that involve threats to public safety, damage to property, or external agency response are automatically escalated to a Regional Manager and included in daily briefings for internal review and client communication. • In the event of critical incidents (e.g., medical emergencies, violent altercations, or threats), our emergency protocols activate a chain of command involving on-site personnel, the dispatch center, the regional supervisor, and immediate notification to the City’s designated representative.
• Updates will be provided at key milestones of incident resolution: initial report, real-time updates during response, and a final written summary once the incident is closed.

Our communication plan is designed to deliver clarity, consistency, and accountability at every level—from day-to-day patrol logs to emergency escalation. With experienced local supervision, 24/7 live support, and advanced reporting technology, Citiguard ensures the City of Bakersfield remains informed, involved, and fully supported throughout the duration of the contract.

Option One: Staffing Schedule – Bakersfield Amtrak/Greyhound Station Location Days
Covered
Shift
Hours
# of Guards
per Shift
Coverage Type
Amtrak/Greyhound
Station – Exterior
& Interior
(Lobby,
Restrooms,
Platforms,
Parking, etc.)
7 Days/Week
24 Hours
(Three 8-
Hr Shifts)
1 Guard per
shift
Continuous On-Site Patrol
Escorts (To/From
Vehicles or
Platforms)
As Needed During
Active
Transit
Hours
Included in
post duties
On-Call by Staff Request
Daily Supervision
(Field Supervisor)
Monday –
Friday
12:00 PM –
9:00 PM
1 Supervisor Roving Oversight
Management
Oversight
(Regional/Account
Manager)
Monday –
Friday
8:00 AM –
2:00 PM
1 Manager Administrative/Compliance
Board Meetings /
Special Events
As
Scheduled
by City
e.g.,
Monthly,
4:30 PM –
6:30 PM
1 Guard Event-Specific Coverage
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(cont’d.)
Total Daily Coverage:
• 3 full-time security officers rotating 24/7 at the station • 1 field supervisor (Mon–Fri)
• 1 part-time manager (Mon–Fri)
• 1 additional officer for City-requested events or meetings Duties, Tasks and Special Conditions

1. Hourly Foot Patrols (Interior & Exterior):
• Patrol lobby, restrooms, train and bus platforms, parking areas, and adjacent zones (Veteran’s Memorial, park area, Visitor’s Center).
• Use GPS-verified system to document patrols at least once per hour. • Lock and secure facilities when required (e.g., lobby closures).

2. Safety Inspections & Property Monitoring:
• Inspect the premises for vandalism, graffiti, safety hazards, suspicious behavior, and property damage.
• Monitor for unattended vehicles or items and notify appropriate parties. • Record all findings in daily shift reports with accompanying photos (if applicable).

3. Incident Response & De-escalation:
• Respond to unauthorized persons or disruptive individuals with verbal de-escalation techniques.
• Avoid physical contact—notify Bakersfield Police Department, Community Vitality, or Amtrak Police when escalation is needed.
• Maintain visual oversight until relieved by appropriate authorities.

4. Escort Services:
• Provide on-demand escorts for Amtrak and Greyhound staff to and from vehicles, buses, or platforms.

5. Surveillance Camera Monitoring:
• Actively monitor City-provided surveillance feeds from on-site security room. • Report camera malfunctions within 30 minutes of discovery.

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6. Daily & Weekly Reporting:
• Submit comprehensive daily shift reports with patrol logs, incidents, personnel info, and photos.
• Compile and submit weekly incident summaries and GPS logs to the City’s Real Property Manager.

7. Emergency Readiness & Communication:
• Maintain 24/7 access to a live Citiguard supervisor via toll-free emergency line. • Respond to urgent City requests within 2 hours (business hours) or 4 hours (after hours). • Ensure all officers are equipped with two-way radios and trained to escalate situations promptly.

Special Conditions

1. Licensing & Certification Compliance:
• All guards will hold valid BSIS Guard Cards, First Aid/CPR/AED certifications, and CA Class C driver’s licenses.
• Citiguard bears full responsibility for maintaining all personnel licensing and compliance.

2. Uniform & Appearance Standards:
• Officers will wear City-approved uniforms with name tags, shoulder patches, and professional attire.
• Uniforms will include jackets, rain gear, and safety equipment as needed.

3. Staffing and Post Coverage:
• Guards remain on duty until properly relieved using GPS check-in/out systems. • Breaks, absences, and vacancies will be covered immediately by standby personnel. • No gaps in coverage will be permitted.

4. City Board Meeting Coverage (as requested):
• Provide 1 officer for monthly board meetings or City-scheduled special events. • Maintain professionalism and access control during public-facing functions.

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5. Clean & Controlled Security Office:
• Keep the on-site security room clean, organized, and locked at all times. • Unauthorized individuals are not permitted to view or access surveillance monitors.

6. SOP/Post Order Adherence:
• Work with the City to develop site-specific post orders before deployment. • Officers will be trained on SOPs related to access control, patrols, reporting, emergencies, and camera use.

Option Two: Staffing Schedule – Bakersfield Amtrak/Greyhound Station Location Days Covered Shift Hours # of Guards
per Shift
Coverage
Type
Amtrak/Greyhound
Station – Exterior
& Interior
(Lobby,
Restrooms,
Platforms,
Parking, etc.)
7 Days/Week 6:00 AM –
10:00 PM
1 Guard per
shift
High-Visibility
Daytime
Coverage
Escorts (To/From
Vehicles or
Platforms)
As Needed During
Operational
Hours
Included in
post duties
On-Call by
Staff Request
Daily Supervision
(Remote Field
Supervisor)
Monday –
Friday
12:00 PM –
8:00 PM
1 Supervisor
(shared
oversight)
Remote/Roving
Oversight
Management
Oversight
(Regional/Account
Manager)
Monday –
Friday
8:00 AM –
12:00 PM
1 Manager Remote/Admin
Support
Board Meetings /
Special Events
As Scheduled
by City
e.g., Monthly,
4:30 PM – 6:30
PM
1 Guard Event-Specific
Coverage
Total Daily Coverage:
• 1 full-time security officer on-site during daytime hours (6:00 AM – 10:00 PM) • 1 remote/routine supervisor providing oversight (Mon–Fri) • 1 part-time manager available for administrative support Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
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(cont’d.)
• Additional officer available for board meetings or special events as needed Duties, Tasks and Special Conditions

1. Scheduled Foot Patrols (Interior & Exterior):
• Conduct hourly foot patrols of the station’s lobby, restrooms, train and bus platforms, and adjacent parking areas.
• Monitor the surrounding public areas, including the Veteran’s Memorial, park space, and Visitor’s Center during daytime activity.
• Use GPS-enabled devices to log all patrols, documenting time, location, and findings.

2. Daytime Presence and Safety Oversight:
• Maintain high visibility to deter unauthorized behavior, loitering, or vandalism. • Monitor commuter activity and engage with the public in a respectful, professional manner.
• Clear and secure the lobby and bathrooms if closure is necessary.

3. Escort Services:
• Provide staff escorts to and from vehicles, buses, or platforms as requested during shift hours.

4. Camera Monitoring:
• Periodically monitor the City-provided surveillance system during downtime in patrols. • Report any malfunctioning equipment or camera feed issues within 30 minutes of discovery.

5. Reporting:
• Submit daily shift reports including patrol details, incidents, maintenance concerns, and public interactions.
• Submit weekly summaries compiling incident reports and GPS tracking logs to the City’s Real Property Manager.

6. De-escalation and Incident Response:
• Attempt non-physical resolution of disruptive or unauthorized behavior using verbal de- escalation tactics.

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• If de-escalation is unsuccessful, immediately notify the appropriate agency (BPD, Community Vitality, Amtrak Police) and continue observing from a safe distance. • Document all incidents and actions taken, even if no intervention was necessary.

7. Board Meeting Support (as scheduled):
• Provide 1 guard for City-scheduled board meetings or events, ensuring access control and situational awareness during public gatherings.

Special Conditions

1. Limited Overnight Coverage:
• Option Two does not include overnight staffing. Citiguard will provide clear hand-off procedures and after-hours contact for incident escalation if required.

2. Remote Supervision Model:
• A roving Field Supervisor will provide daily oversight (Mon–Fri) and conduct periodic spot checks, performance reviews, and support officer needs. • The assigned Regional or Account Manager will be available during business hours for administrative coordination and post order compliance.

3. Licensing & Training Compliance:
• All guards will hold BSIS Guard Cards, current CPR/First Aid/AED certifications, and meet all other RFP eligibility requirements.
• Citiguard remains fully responsible for maintaining licensing compliance and ensuring guards are trained in camera monitoring, report writing, and incident documentation.

4. Uniforms & Professionalism:
• Officers will wear City-approved uniforms with name tags and shoulder patches, and maintain a clean, professional appearance.
• Officers are expected to act as ambassadors of the City—engaging respectfully with the public and representing the City with integrity.

5. Technology Integration:
• Guards will be equipped with GPS-enabled check-in/out devices, two-way radios, and access to Citiguard’s reporting platform for real-time documentation. • All activity will be logged, time-stamped, and verified by the supervising team to ensure coverage and accountability.

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6. Clean & Controlled Work Environment:
• Officers will keep the designated security space clean, secured, and free from unauthorized access at all times.

Timeline and Implentation Matrix (15-days or less)
Day Task Description
1 Client Orientation
Meeting
Present Citiguard’s orientation procedures to the client. 2 Risk Management
Inspection
Conduct a thorough Risk Management Safety Inspection.
3 Transition Team
Establishment
Establish and assign a transition team to facilitate a smooth handover.
4 Post Order
Requirements Survey
Complete a comprehensive survey to determine post order requirements.
5 Post Order Preparation Work collaboratively with the client to prepare detailed Post Orders.
6 Hiring Profile
Preparation
Prepare a comprehensive hiring profile for recruiting security officers.
7 Supplies and
Equipment Order
Order necessary supplies and equipment for effective
security operations.
8 Wage and Benefit
Package Review
Review and prepare a competitive wage and benefit
package for security officers.
9 Site-Specific Training
Materials
Develop site-specific training materials to ensure officers are well-prepared.
10 Master Schedule
Preparation
Prepare a master schedule for effective coordination of security personnel.
11 Recruitment and
Selection
Recruit and select security officers based on client-specific requirements.
12 Post Order Review with
Client
Meet with the client to review and confirm Post Orders, discuss Transition Plan progress, and invoice procedures. 13 Security Officer
Introduction
Conduct a comprehensive Security Officer Introduction
Program for new and incumbent officers.
14 Personnel Files
Verification
Confirm all personnel files have complete pre-screening documentation.
15 On-Site Training Conduct on-site specific training for security officers.

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Equipment Issued
Citiguard provides two key advanced technologies to enhance its security services for clients:

CitiTrac and Wolfcom, each offering a range of capabilities designed to improve operational efficiency, accountability, and overall security management. Here’s an in-depth look at how these resources function to ensure safety and transparency in Citiguard’s operations.

CitiTrac: Comprehensive Security Reporting System
CitiTrac is a robust, fully digital security management system that allows for real-time monitoring, reporting, and analysis of security activities. The following are the primary features and capabilities of CitiTrac:

1. Real-Time Incident Reporting: Security officers can report incidents immediately as they occur, ensuring that both Citiguard management and the client are instantly informed of any security threats or breaches. This real-time documentation allows for quick response and escalation if necessary.

2. GPS Tracking: CitiTrac includes integrated GPS functionality to monitor the exact location of security personnel. This feature allows for constant oversight, ensuring that guards are covering their assigned areas and can be swiftly dispatched to incident locations when necessary.

3. Time-Stamped Reports: Every report generated through CitiTrac is time-stamped, providing an accurate and tamper-proof record of incidents. This is crucial for maintaining the integrity of reports, particularly in cases requiring audits or legal review.

4. Automated Guard Tour Summaries: CitiTrac automatically compiles summaries of guard tours, documenting the locations patrolled and any incidents encountered. This feature reduces manual record-keeping, allowing officers to focus on their duties while still ensuring that all activities are logged.

5. Multimedia Reporting: Officers using CitiTrac can upload photos, videos, and audio recordings as part of their incident reports. This multimedia capability enriches the data provided, giving clients and management better context and clarity when reviewing incidents.

6. Customizable Reporting Options: CitiTrac’s reporting system can be tailored to meet the specific needs of different clients. Whether it’s customizing templates for particular incident types or generating specialized reports for audit purposes, CitiTrac provides flexibility to accommodate various security environments.

7. Instant Notifications: When a critical incident is reported, CitiTrac sends automatic notifications to relevant managers and stakeholders. This ensures immediate attention and response, preventing incidents from escalating and enhancing overall site safety.

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8. Data Access and Review: Clients have direct access to review and analyze security data through CitiTrac’s web-based portal or mobile apps. This level of transparency ensures that stakeholders can monitor security operations, track performance, and verify that their security protocols are being followed.

9. Compliance and Auditing: With its detailed record-keeping, CitiTrac helps Citiguard stay compliant with industry standards and local regulations. All activities and reports are stored in a secure and easily retrievable format, making the system ideal for both internal and external audits.

Wolfcom: Advanced Surveillance and Body-Worn Camera Solutions Wolfcom technology complements CitiTrac by providing cutting-edge body-worn cameras and surveillance tools. These devices are designed to capture real-time video and audio evidence, helping Citiguard officers perform their duties effectively and with accountability. Wolfcom offers the following features:

1. Real-Time Video and Audio Recording: Wolfcom cameras record high-definition video and audio, capturing critical events as they unfold. This is invaluable for documenting incidents, confrontations, or any suspicious activities encountered during patrols.

2. Night Vision and Live Streaming: Wolfcom cameras are equipped with infrared (IR) night vision, enabling security personnel to record clear footage in low-light conditions.

The live streaming feature allows supervisors to monitor field activities in real time, which is essential during high-risk situations.

3. GPS Location Tracking: Like CitiTrac, Wolfcom cameras also provide GPS tracking, allowing supervisors to monitor the exact location of officers in real time. This not only ensures accountability but also enhances the coordination of field operations.

4. Push-to-Talk Communication: Wolfcom cameras have built-in push-to-talk functionality, allowing officers to communicate directly with command centers. This feature is critical for coordinating responses during emergencies.

5. Tamper-Proof Data Security: All video and audio recorded by Wolfcom cameras is encrypted, ensuring the security of the data and preventing tampering. Each file is watermarked with a unique identifier and timestamp, ensuring the authenticity of the evidence.

6. Automatic Uploading and Cloud Storage: At the end of each shift, recorded data is automatically uploaded to a secure cloud or local server, where it can be accessed by authorized personnel. This feature eliminates the need for manual data transfer and ensures that the footage is stored securely.

7. AI Integration and Facial Recognition: Wolfcom cameras can integrate with AI technologies, including facial recognition, which helps officers identify individuals in the field who may be on watch lists or have outstanding warrants.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
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8. Automated Reporting: Wolfcom systems can automatically generate detailed incident reports, including GPS data, officer notes, and video footage. This reduces the manual burden on officers while ensuring that all relevant data is documented. ▪ Post Phones
▪ Two-way Radios
▪ Flashlights
▪ Handcuffs
▪ Batons
▪ Pepper Spray (upon request)
▪ Pen & Pad
▪ First Aid Kits (for patrol vehicles)
▪ Fire Extinguishers (for patrol vehicles)
Citiguard takes pride in delivering exceptional security services to a distinguished roster of clients across diverse sectors, including city, state, and federal government agencies, as well as high-profile organizations. Our unwavering commitment to excellence, reliability, and professionalism has earned the trust of these esteemed partners. Below is a selection of the valued clients who have entrusted Citiguard with their security needs, showcasing our proven dedication to ensuring safety and peace of mind for all those we serve.

CALIFORNIA LOTTERY ASSOCIATION
700 North 10th St. MS: 4-3, Sacramento, CA 95811
Contact person: Jennifer Tointon-Painter
Phone: (916) 247-9182
email: [email protected]
Start date: March 7, 2024
Term of contract: Ongoing
Five year contract amount: $12,500,000.00
Service:

Citiguard deploys 50 security officers to safeguard 12 California Lottery locations statewide. Our team conducts routine patrols, enforces access control measures, and ensures a visible security presence. Officers are trained to manage high-security environments effectively, addressing potential threats while maintaining a professional demeanor. Citiguard’s close collaboration with local law enforcement enables rapid response to emergencies, providing a secure environment for staff, visitors, and customers. This contract demonstrates Citiguard’s ability to handle high- profile, multi-location security operations with precision and professionalism.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
-29-
LOS ANGELES COUNTY PROBATION DEPARTMENT (2 locations)
BARRY J. NIDORF JUVENILE HALL
16350 Filbert St. Sylmar, CA 91342

LOS PADRINOS JUVENILE HALL
7285 Quill Dr. Downey, CA 90242
Contact person: Nicholas Esparza, Director
Tel: (323) 804-6152
Email: [email protected]
Start date: September 5, 2023
Term of Contract: Ongoing
Contract amount: $6,000,000.00
Service (both locations):

We provide comprehensive security coverage across multiple locations with a dedicated team of 96 highly trained security officers. Our personnel adhere to stringent security protocols, utilizing metal detectors to conduct thorough screenings of staff, inmates, and visitors, ensuring that all individuals entering the facilities are properly vetted.

Our armed security officers maintain a 24/7 presence, actively monitoring and patrolling facility entrances. They meticulously document staff and visitor movements, maintaining detailed records to uphold the highest standards of safety, accountability, and compliance.

Beyond entrance security, we deploy security golf carts for continuous perimeter patrols, enhancing visibility and response capabilities. This proactive approach ensures that all areas remain secure, well-monitored, and prepared for any potential threats.

BAKERSFIELD POLICE DEPT.
1600 Truxtun Avenue, Bakersfield, CA 93301
Contact Person: Nicole Anderberg, Director
Tel: (661) 326-3978
Email: [email protected]
Start date: February 13, 2023
Term of contract: Ongoing
Contract amount: $1,090,297.00
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
-30-
(cont’d.)
Service:

Citiguard operates a fleet of patrol vehicles providing 24/7 security coverage for Bakersfield's downtown area. Our high-visibility patrols ensure constant surveillance, rapid incident response, and the safety of city staff, residents, and visitors. Officers are trained in advanced de-escalation techniques to diffuse volatile situations involving criminal behavior, transient populations, and potential fire or public safety threats. In aggressive scenarios, Citiguard officers coordinate seamlessly with the Bakersfield Police Department, leveraging a strong partnership for immediate intervention. Our proactive approach, focusing on deterring criminal activity and maintaining public safety, has significantly enhanced the security landscape in the downtown district.

PASADENA USD
351 S Hudson Ave., Rm 102, Pasadena, CA 91009
Contact name: Julianne Reynoso, Assistant Superintendent, Student Wellness and Support Tel: (626) 396-3600 ext. 88238
email: [email protected]
Start date: December 1, 2023
Term of contract: Ongoing
Contract amount: $538,284.00
Service:

Citiguard deploys three dedicated patrol vehicles to actively traverse and monitor 28 Pasadena Unified School District sites, including schools, libraries, community centers, children’s facilities, administrative offices, and district buildings. Our security teams respond promptly to on-campus emergencies, secure gates and access points, de-escalate incidents involving criminal or disruptive behavior, remove unauthorized individuals, and coordinate with local law enforcement when intervention is required for aggressive or unlawful conduct.

PATH (multiple locations)
340 N. Madison Ave., Los Angeles, CA 90004
Contact person: Tescia Uribe
Tel: (213) 446-5002
Email: [email protected]
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
-31-
(cont’d.)
Start date: December, 2022
Contract amount: $ 4 million
Term of contract: Ongoing
Service:

Citiguard provides 16 professionally trained unarmed security officers on a 24/7 rotational schedule to patrol, monitor, and control access across PATH facilities. Our personnel maintain detailed logs of all resident entries and exits, ensuring accountability and adherence to site protocols. Officers are specially trained in verbal de-escalation, behavioral recognition, and non- violent intervention techniques—allowing them to manage disruptive behavior with professionalism and empathy. Through a visible and respectful presence, our team fosters a safe, secure, and supportive environment for residents, staff, and visitors alike.

MARIN COUNTY AIRPORT
451 Airport Rd, Novato, CA 94945
Contact person: David Lawlor, Purchaser
Phone: (415) 473-4217
Email: [email protected]
start date: August, 2024
Term of contract: Ongoing
Annual contract amount: $128,026.00
Service:

Citiguard provides nightly security at Marin County Airport (Gnoss Field), patrolling the facility from 20:00 (8:00 PM) to 06:00 (6:00 AM), seven days a week. The team reports unlawful activities and emergencies to the appropriate agencies and the County Airport Manager. In cases of public emergencies or incidents like fire, theft, or vandalism, Citiguard promptly notifies the Airport Manager or, if unavailable, contacts emergency responders and documents the events. An all-weather patrol vehicle with adequate lighting is used for night monitoring. A nightly email report is sent to the Airport Manager, and employees at secure access points are screened with metal detectors.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
-32-

GOLDEN EMPIRE TRANSIT DISTRICT
1830 Golden State Ave., Bakersfield, CA 93301
Contact person: Luis Navarro
Phone: (661) 324-9874
Email: [email protected]
start date: February, 2025
Term of contract: Ongoing
Annual contract amount: $5,340,000.00
Service:

Citiguard currently provides comprehensive unarmed security guard services for Golden Empire Transit (GET) across multiple high-traffic locations in Bakersfield, California. Services include 24/7 coverage at the District Office and Guard Shack facilities on Golden State Avenue, where officers are stationed in rotating shifts to ensure uninterrupted site security.

At the Downtown Transit Center and Southwest Transit Center, Citiguard deploys two uniformed officers per shift, seven days a week, to provide patrol coverage, passenger safety, and incident response during operational hours. These locations experience consistent foot traffic and transient activity, requiring officers to maintain visibility, enforce facility rules, and engage the public with professionalism and tact.

In addition to field officers, Citiguard assigns a dedicated on-site Supervisor (Monday–Friday, 12:00 PM – 9:00 PM) and a Manager (Monday–Friday, 8:00 AM – 2:00 PM) to oversee daily operations, ensure compliance with GET protocols, and coordinate directly with District representatives. Monthly board meetings at 1401 19th Street are also staffed by Citiguard personnel to support access control and attendee safety.

All services are supported by GPS tracking, daily reporting, and a 24/7 dispatch center to ensure full transparency and rapid response across all GET locations.

Citiguard affirms that the company, along with all assigned personnel, is properly licensed and authorized to operate security services within the State of California. All assigned security officers will possess current and valid BSIS Guard Registration Cards issued by the California Department of Consumer Affairs, Bureau of Security and Investigative Services (BSIS), in full compliance with applicable state and local regulations.

In addition, all personnel will hold valid CPR, First Aid, and AED certifications, and any required professional licenses or permits—such as those related to the use of communication devices or non-lethal tools—will be maintained at the sole cost and responsibility of Citiguard.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
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We understand and accept that all certifications and licensing compliance is the responsibility of the firm, and we will ensure full documentation is available for City review upon request.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com

OPTION ONE

COST PROPOSAL
RFP: UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

CITY OF BAKERSFIELD
(page 1 of 3)
Site:

BAKERSFIELD AMTRAK/GREYHOUND STATION
601 Truxtun Avenue, Bakersfield, CA 93301
Duties:

Provide standard security services normally associated with protecting the assets of an organization, including but not limited to, people and property.

Type of Security Service Unarmed
Number of Security Officers One (1)
Service Days and Hours Monday-Sunday
(24/7)
Hourly Rate Per Security Officer
Holiday & OT Hourly Rates
$24.80
$37.20
Average Monthly Service Cost $18,189.31
1st Year Service Cost
(3% service increase each year)
$218,271.74
Citiguard Observes 6 Official Holidays Per
Year
New Year’s Day, Memorial
Day, July 4th, Labor Day,
Thanksgiving Day &
Christmas Day
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com

OPTION TWO

COST PROPOSAL
RFP: UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

CITY OF BAKERSFIELD
(page 2 of 3)
Sites:

BAKERSFIELD AMTRAK/GREYHOUND STATION
601 Truxtun Avenue, Bakersfield, CA 93301
Duties:

Provide standard security services normally associated with protecting the assets of an organization, including but not limited to, people and property.

Type of Security Service Unarmed
Number of Security Officers Two (2)
Service Day and Hours Monday-Sunday
(24/7)
Hourly rate Per Security Officer
Holiday & OT Hourly rates
$24.80
$37.20
Average Monthly Service Cost $36,378.62
1st Year Service Cost
(3% service increase each year)
$436,543.48
Citiguard Observes 6 Official Holidays Per
Year
New Year’s Day, Memorial
Day, July 4th, Labor Day,
Thanksgiving Day &
Christmas Day
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com

OPTION THREE

COST PROPOSAL
RFP: UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

CITY OF BAKERSFIELD
(page 3 of 3)
Sites:

BAKERSFIELD AMTRAK/GREYHOUND STATION
601 Truxtun Avenue, Bakersfield, CA 93301
Duties:

Provide standard security services normally associated with protecting the assets of an organization, including but not limited to, people and property.

Type of Security Service Unarmed
Number of Security Officers
(as-needed basis)
TBD
Service Days and Hours TBD
Hourly Rate Per Security Officer
Holiday & OT Hourly Rates
$29.95
$44.92
Average Monthly Service Cost TBD
1st Year Service Cost
(3% service increase each year)
TBD
Citiguard Observes 6 Official Holidays Per
Year
New Year’s Day, Memorial
Day, July 4th, Labor Day,
Thanksgiving Day &
Christmas Day
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

ADDENDUM NO. 1 for RFP for 24 Hour, 7 Days Per Week Unarmed Security Guard Services at Bakersfield Amtrak/Greyhound Station is contained herein. Direct questions for clarification of this Addendum to:

Jamie Achterberg, Assistant to the City Manager
661-326-3442 - [email protected]

ADDENDUM NO. 1
24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD

SERVICES AT BAKERSFIELD AMTRAK/GREYHOUND STATION
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

RFP FOR 24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

Date: August 4, 2025

ADDENDUM NO. 1

This Addendum supplements, modifies, changes, deletes from, or adds to the original bid documents for the project noted above and is hereby made a part of the proposal documents and any resulting contract documents.

This Addendum has been issued to provide clarification regarding the Bid Protest process, as well as to correct Evaluation Criteria. Proposers are advised to review the updated guidance carefully to ensure their proposals meet the outlined expectations.

This Addendum consists of FOUR (4) PAGES. Please note the following supplements/changes as they pertain. Deletions are identified by strikethrough font; additions are identified by italicized red font.

2.3 Evaluation Criteria

Proposals will be evaluated by a team of reviewers using a scoring rubric based on four weighted criteria: Approach and Methodology (30%), Timeline and Ability to Meet Deadlines (25%), Organizational Capacity and Personnel Experience (2530%), Operational Readiness and Communication Systems (30%), and Budget Reasonableness and Cost Effectiveness (210%). References, resumes, and insurance documentation are required for a proposal to be considered complete and will indirectly support criteria like “Organizational Capacity and Personnel Experience” but are not individually scored or weighted.

Evaluation
Criteria Weight Summary
Approach and
Methodology 30%
Evaluates the proposer’s understanding of the City’s
security needs and ability to deliver 24/7 unarmed
guard services at a high -traffic transit site. Assesses the clarity, feasibility, and responsiveness of the
proposed staffing plan, post orders, patrol frequency,
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

reporting systems, de -escalation strategies, and
coordination with law enforcement.

Organizational
Capacity and
Personnel
Experience
30%
Evaluates the proposer’s experience providing 24/7
unarmed security services in comparable public
environments. Emphasizes depth and qualifications of
proposed personnel, supervisory oversight, and the
ability to respond quickly to incidents, staffing need s, and City concerns.

Operational
Readiness and
Communication
Systems
30%
Assesses the proposer’s ability to ensure uninterrupted 24/7 staffing and timely response to emergent needs.

Emphasizes clear coverage plans, shift change
procedures, contingency staffing, and proactive
coordination with the City. Also evaluates the
proposer’s communication protocols, including GPS
tracking, incident reporting processes, provision of
real-time updates, regular reporting, and efficient,
transparent collaboration.

Budget
Reasonableness
and Cost
Effectiveness
10%
Evaluates the clarity, completeness, and
reasonableness of the proposed pricing for 1-guard, 2-
guard, and as -needed 3 -guard coverage. Prioritizes
cost-effective solutions that meet the City’s
expectations for quality, availability, and compliance
with Scope of Work requirements.

Each criterion will be scored on a scale of 1 to 5, with the following definitions:
1 – Poor: Proposal does not meet the requirements or provides inadequate responses with limited or no detail.
2 – Fair: Proposal meets some requirements but lacks clarity, depth, or sufficient information in key areas.
3 – Good: Proposal meets all requirements with adequate detail and demonstrates competence.
4 – Very Good: Proposal exceeds requirements in some areas and demonstrates strong understanding and capability.
5 – Excellent: Proposal significantly exceeds requirements in all areas, providing clear, comprehensive, and innovative responses.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

2.10 Bid Protests
Any protest of the award must be made under the procedure set forth in Bakersfield Municipal Code § 3.20.068. The protest must be made in writing and delivered to the City Clerk at 1600 Truxtun Avenue, Bakersfield, California 93301 with a copy to the City Purchasing Division and the City Attorney’s Office. The protest must set forth the specific reasons why the award is improper. The protest will be heard at the City Council meeting in which the award of the project will take place.

The protesting party must, at the time of the hearing before the City Council, fill out a speaker’s card and request to be heard at the public statement portion of the City Council agenda. The City Council meetings take place at 1600 Truxtun Avenue, Bakersfield, California 93301, unless the location is changed as allowed by law. Any questions concerning the procedures for filing a protest may be made by calling the City Clerk at (661) 326-3767.

END OF ADDENDUM NO. 1
/s/ Jamie Achterberg, Assistant to the City Manager
Firm: ___________________________________________ Date: _________________ By:___________________________________________________________________ Signature
Please sign and attach this form to your completed proposal to acknowledge receipt of Addendum #1.

Citiguard, Inc. 08/08/2025
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

ADDENDUM NO. 2 for RFP for 24 Hour, 7 Days Per Week Unarmed Security Guard Services at Bakersfield Amtrak/Greyhound Station is contained herein. Direct questions for clarification of this Addendum to:

Jamie Achterberg, Assistant to the City Manager
661-326-3442 - [email protected]

ADDENDUM NO. 2
24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD

SERVICES AT BAKERSFIELD AMTRAK/GREYHOUND STATION

ORIGINAL DUE DATE: 1:00 p.m., August 7, 2025
REVISED DUE DATE: 5:00 p.m., August 8, 2025

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

RFP FOR 24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

Date: August 4, 2025

ADDENDUM NO. 2

This Addendum supplements, modifies, changes, deletes from, or adds to the original bid documents for the project noted above and is hereby made a part of the proposal documents and any resulting contract documents.

This Addendum has been issued to provide clarification regarding RFP questions and answers and extends the due date. Proposers are advised to review the updated guidance carefully to ensure their proposals meet the outlined expectations.

This Addendum consists of THREE (3) PAGES. Please note the following supplements/changes as they pertain. Deletions are identified by strikethrough font; additions are identified by italicized red font.

1.1 General Information

1. Open for Proposals: Tuesday, July 22, 2025

2. Proposal Due Date: ThursdayFriday, August 78, 2025, at 15:00 p.m.

3. How to Respond: To respond to this Request for Proposals (RFP), please submit one (1) digital copy of your proposal to the following email address:

Jamie Achterberg | Assistant to the City Manager
Email: [email protected]
Phone: (661) 326-3442

4. The subject line should be clearly marked as follows:

RESPONSE TO RFP for Unarmed Security Services – (Your Individual or Firm Name)

5. DUE DATE: It is the sole responsibility of proposers to ensure timely receipt of proposals, as any responses received after the Due Date will not be considered. To be considered for this project, the proposal must reach the specified email inbox, noted above, prior to 15:00 p.m. on the Due Date.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

6. Listed below are specific and estimated dates of action related to this RFP.

The actions with specific dates must be completed as indicated, unless otherwise changed. If it becomes necessary to change any of the specific dates and times, in the calendar of events listed below, an addendum to the RFP will be issued.

Distribution of RFP July 22, 2025
Proposal Due Date BEFORE 15:00 p.m., August 87, 2025
Interviews (optional, at City discretion) August 12, 2025 Anticipated Notification of Final Selection August 18, 2025 Anticipated Award Date September 10, 2025
Anticipated Project Start October 1, 2025

1.2 Questions and Technical Assistance
Respondents to this RFP are specifically directed not to contact any City personnel other than the contact person indicated below. It is suggested that you send a single email inquiry if there are multiple questions concerning the scope of professional services required.

Questions must be submitted by 12:00 pm on Wednesday, August 6, 2025.

Responses to all questions will be posted to PlanetBids by 9:00 am on Thursday, August 7, 2025.

Jamie Achterberg, Assistant to the City Manager
Email: [email protected] |Phone: (661) 326-3442 END OF ADDENDUM NO. 2
/s/ Jamie Achterberg, Assistant to the City Manager
Firm: ___________________________________________ Date: _________________ By:___________________________________________________________________ Signature
Please sign and attach this form to your completed proposal to acknowledge receipt of Addendum #2.

Citigaurd, Inc. 08/08/2025
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

ADDENDUM NO. 3 for RFP for 24 Hour, 7 Days Per Week Unarmed Security Guard Services at Bakersfield Amtrak/Greyhound Station is contained herein. Direct questions for clarification of this Addendum to:

Jamie Achterberg, Assistant to the City Manager
661-326-3442 - [email protected]

ADDENDUM NO. 3
24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD

SERVICES AT BAKERSFIELD AMTRAK/GREYHOUND STATION

ORIGINAL DUE DATE: 1:00 p.m., August 7, 2025
REVISED DUE DATE: 5:00 p.m., August 8, 2025

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

RFP FOR 24 HOUR, 7 DAYS PER WEEK UNARMED SECURITY GUARD SERVICES

AT BAKERSFIELD AMTRAK/GREYHOUND STATION

Date: August 7, 2025

ADDENDUM NO. 3

This Addendum supplements, modifies, changes, deletes from, or adds to the original bid documents for the project noted above and is hereby made a part of the proposal documents and any resulting contract documents.

This Addendum consists of FIVE (5) PAGES. Proposers are required to submit signed acknowledgements for each of the three (3) addendums with their proposal.

This Addendum is issued to provide all prospective bidders with a compilation of questions submitted and the corresponding responses.

Q: Who is the current contractor and how long have they held this contract? A: Contact Security, Inc.

Q: What are the current billing rates?
A: $25.76/hour base and $35.41/hour for overtime/holidays.

Q: What is the City’s approximate annual budget for this contract? A: $374,000-$450,000.

Q: Is there a living wage ordinance required for the City of Bakersfield? Is a mandatory pay rate applicable?
A: No.

Q: What challenges have been experienced at the Bakersfield Amtrak/Greyhound Station?
A: The most frequent challenge at the Station involves addressing the presence of individuals experiencing homelessness and encouraging their voluntary Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

departure from the premises through respectful and non-confrontational engagement.

Q: Are there lockers or storage space available for the officers to store personal items while on duty?
A: There is a locking desk and electrical closet where personal items such as a backpack can be stored.

Q: What is the estimated number of hours needed for this solicited contract period? A: This is a 24/7/365 service, requiring a minimum of 8,760 hours to maintain coverage. It is up to the contractor to determine staffing beyond that amount to cover breaks, time off, etc. to ensure there are no lapses in security coverage.

Q: How many positions are required for this contract?
A: The RFP requests pricing for one guard on duty at all times, two guards on duty at all times, and for additional guards as needed. It is up to the contractor to determine a staffing plan that is adequate to ensure continuous 24/7/365 coverage.

Q: Can a bidder submit a response without naming a subcontractor, or is inclusion of a subcontractor required?
A: A subcontractor is not required.

Q: Does this contract require any bonds?
A: No.

Q: Security guards may be required to attend railroad orientation training and will be required to become familiar with Amtrak’s safety rules. Will this training be billable hours?
A: Yes.

Q: Cover Letter advises a. Brief introduction of the person or firm and b. Proposal cost for Services. To clarify, are we to provide our cost proposal in the cover letter section?
A: While the cover letter should contain the total proposed cost, a detailed breakdown of pricing should be included within the proposal itself.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

Q: Must the required Business License be obtained prior to award of contract or can it be obtained if awarded contract?
A: The Business License can be obtained following award, and must be included with the final agreement.

Q: Please list recognized Holidays in which the contractor can bill holiday rate.

A: The City does not specify recognized holidays for the purposes of this contract, as it is a 24/7/365 service. Proposers are expected to define their own holiday schedule and incorporate any associated premium rates into their cost proposals.

Any holiday-related billing should be clearly identified on invoices and must align with the proposer’s submitted rate sheet and staffing plan.

Q: Will any patrol vehicles be required?
A: No, vehicles are not allowed on the platform. Only foot patrols are required.

Q: Are officers required to carry batons and pepper spray? A: Officers are not required to carry batons and pepper spray by the City, but are required to have proper training and certification(s) should such equipment be deployed.

Q: Can the City clarify if “once per hour” patrols are the minimum requirement, or are additional patrols encouraged during peak traffic hours? A: Once per hour would be the minimum requirement.

Q: Does the Scope of Work include any areas outside the Amtrak/Greyhound station, such as adjacent public spaces or nearby sidewalks? A: The Scope of Work indicates that the contractor’s operational authority shall include all areas within the City-owned property immediately surrounding the Amtrak/Greyhound Station, including but not limited to the adjacent loading platforms, parking areas, bus bays, park area, Visitor’s Center, and Kern County Veteran’s Memorial.

Q: How much advance notice will typically be given when requesting additional as- needed guards?
A: This will be dependent on how emergent the situation is. In situations where it is feasible, as must notice as possible will be provided. For example, if a special event is planned that would draw larger than usual crowds, the City would give as much notice as possible.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

END OF ADDENDUM NO. 3
/s/ Jamie Achterberg, Assistant to the City Manager
Firm: ___________________________________________ Date: _________________ By:___________________________________________________________________ Signature
Please sign and attach this form to your completed proposal to acknowledge receipt of Addendum #3.

Citiguard, Inc. 08/08/2025
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 To whom it may concern,

The City of Bakersfield engaged in a contract with Citi-Guard for private security services in February 2022. Citi-Guard provides a high visibility, proactive security patrols for various portions of the city at our direction. I currently manage the account on behalf of the city and have found the work product provided by Citi-Guard to be valuable for our municipality. My communication with the account manager, Robert Smith has been excellent, and I have found him to be very receptive. Mr. Smith and his team have shown to be flexible, dependable, and hard working.

Best,

Lt. Matt Gregory
Bakersfield Police Department
1601 Truxtun Av, Bakersfield, Ca 93301
661-326-3981
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

COUNTY OF LOS ANGELES

PROBATION DEPARTMENT

GUILLERMO VIERA ROSA
Chief Probation Officer

Rebuild Lives and Provide for Healthier and Safer Communities

CAMPUS SAFETY & SECURITY OPERATIONS
9150 EAST IMPERIAL HIGHWAY – DOWNEY, CALIFORNIA 90242
(562) 940-3554

June 21, 2024

TO: Michael Quinonez, Citiguard Account Manager

FROM: Eric Strong, Chief Safety and Security Officer

SUBJECT: LETTER OF RECOMMENDATION

To Whom It May Concern,

As the Chief of Campus Safety and Security Operations for the Los Angeles County Probation Department, I am writing this letter of recommendation on behalf of Citiguard Security Services.

Citiguard Security Services entered in contract with Los Angeles C ounty Probation Department September 1, 2023, to provide weapons screening, perimeter patrol and secure entrance monitoring at two of our juvenile detention facilities. Citiguard provided a carefully selected group of individuals that would bring a higher level of professionalism and experience. At the time of onboarding, our department was experiencing a significant change in security protocols including physical enhancements.

Throughout these changes, Citiguard Account Manager Michael Quiñonez has been readily available and responsive to requests from our Campus Safety and Security Operations (CSSO) team. Michael has been proactive in reporting safety/security concerns and has been a part of the conversations to address the many issues we have encountered during our implementation of new security protocols.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Citiguard Security Services
June 21, 2024

There have been some adjustments made by Citiguard regarding their personnel at various post assignments, yet most of the guards are actively seeking to perform at a high level and are constantly communicating with the CSSO team. CSSO and Citiguard have developed a positive working relationship and we appreciate their collaboration in fostering a safe and secure work environment at both Los Padrinos Juvenile Hall and Barry J. Nidorf Treatment Facility.

Respectfully,

Eric Strong
Chief of Campus Safety and Security Operations
Los Angeles County Probation Department
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

DATE: July 15, 2025

To Whom It May Concern,
I am pleased to write this letter of recommendation for Citiguard Security Services , who began providing security services for our offices a few months ago. From the outset, Citiguard has demonstrated a high level of professionalism, responsiveness, and reliability, especially in how they handled an expedited start date across three separate office location s.

Despite the tight timeline, Citiguard mobilized quickly and seamlessly, ensuring that each location was staffed appropriately and on time. Their ability to meet operational demands with short notice is a testament to their experience and organizational strength.

Since coming on board, Citiguard’s security personnel have consistently conducted themselves in a professional and courteous manner. They have integrated well within our office environment and maintained a visible, respectful, and dependable presence.

Equally impressive is Citiguard’s management team. Their communication has been excellent as they keep us informed of all developments, particularly related to staffing and coverage. We appreciate their proactive approach and their willingness to collaborate closely with our team to ensure our needs are fully met.

Overall, I highly recommend Citiguard Security Services to any organization seeking dependable, communicative, and professional security support. They have earned our trust and confidence, and we look forward to our continued partnership.

Respectfully;

David Jones, Bureau Commander
Desk (951) 955-0075
Cell (951) 707-5321
[email protected]

MICHAEL A. HESTRIN
DISTRICT ATTORNEY Natasha Crawford

CHIEF OF THE BUREAU

OF INVESTIGATION

BUREAU OF INVESTIGATION

OFFICE OF

THE DISTRICT ATTORNEY

C O U N T Y O F R I V E R S I D E

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

PASADENA UNIFIED SCHOOL DISTRICT

STUDENT WELLNESS AND SUPPORT SERVICES
September 18, 2024
From: Julianne Reynoso
To Whom It May Concern:

I am thrilled to affirm the commitment of the Pasadena Unified School District (PUSD) to our newly forged partnership with Citiguard Security. The prospect of a conh·actual and professional service has been outstanding.

We are particularly proud of the effective and efficient communication and heightened sense of urgency Citiguard takes to protect the well-being of our staff, students, and schools/building. We receive daily reports that impart a 12-hour range of services and allow us to take action if anything is seen as unsafe. The staff is professional, responsive, and empathetic, yet direct when safety and security are at the forefront.

The Pasadena Unified School District supports all efforts Citiguard Security has made to bring a sense of safety, prevention, intervention, and communication to our conununity. /Ve will transform education to empower students to succeed. 351 South Hudson hen11e, Room 208 • Pasadena Califomia 91109 • (626) 396-3600, x 88238 • (626) 793-9858/ax • www.p11sd.us Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Tiffany Schmid
Chief Administrative Officer
August 22, 2024
RE: Citiguard, Inc.

To Whom it May Concern:

County of El Dorado
Chief Administrative Office
330 Fair Lane
Placerville, CA 95667-4197
Phone (530) 621-5530
Fax (530) 626-5730
Since June of last year, the County of El Dorado has contracted with Citiguard, Inc. for security services at several of our facilities, including our Administration offices, Library, Health and Human Services offices, and our Navigation Center for homeless services.

Citiguard has provided two unarmed security guards to patrol our sites for twelve hours per day, serving as a visual and physical deterrent to crime.

Citiguard's staff consistently perform their duties in an efficient, conscientious manner, demonstrating professionalism to all persons they encounter on County property. All Citiguard personnel have exercised good judgment and shown to be courteous, alert, and capable of diffusing confrontational situations. Their problem-solving skills and initiative have proven them to be a reliable choice for our security needs.

I highly recommend Citiguard's services. If you would like any further information about our experience with Citiguard, please feel free to contact me by phone at (530) 621- 5833 or by email at [email protected].

Sincerely,
Kevin Gilliland
Facilities Program Manager
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 ANY PROPRIETOR/PARTNER/EXECUTIVEOFFICER/MEMBER EXCLUDED?

INSR ADDLSUBRLTR INSDWVD
PRODUCER CONTACTNAME: FAXPHONE(A/C, No):(A/C, No, Ext):E-MAILADDRESS:INSURER A :INSURED INSURER B :INSURER C :INSURER D :INSURER E :INSURER F :

POLICY NUMBERPOLICY EFFPOLICY EXPTYPE OF INSURANCELIMITS(MM/DD/YYYY)(MM/DD/YYYY)

AUTOMOBILE LIABILITY

UMBRELLA LIABEXCESS LIABWORKERS COMPENSATIONAND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

AUTHORIZED REPRESENTATIVE
EACH OCCURRENCE$DAMAGE TO RENTEDCLAIMS-MADEOCCUR $PREMISES (Ea occurrence)MED EXP (Any one person)$PERSONAL & ADV INJURY$GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE$PRO-POLICYLOC PRODUCTS - COMP/OP AGGJECT OTHER: $COMBINED SINGLE LIMIT$(Ea accident)ANY AUTO BODILY INJURY (Per person)$OWNEDSCHEDULEDBODILY INJURY (Per accident)$AUTOS ONLYAUTOSHIREDNON-OWNEDPROPERTY DAMAGE$AUTOS ONLYAUTOS ONLY(Per accident)$OCCUR EACH OCCURRENCECLAIMS-MADEAGGREGATE$DEDRETENTION$ PEROTH-STATUTEERE.L. EACH ACCIDENTE.L. DISEASE - EA EMPLOYEE$If yes, describe underE.L. DISEASE - POLICY LIMITDESCRIPTION OF OPERATIONS below INSURER(S) AFFORDING COVERAGENAIC #

COMMERCIAL GENERAL LIABILITY
Y / NN / A(Mandatory in NH)
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORETHE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED INACCORDANCE WITH THE POLICY PROVISIONS.

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIODINDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THISCERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIESBELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZEDREPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement onthis certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

COVERAGESCERTIFICATE NUMBER:REVISION NUMBER:

CERTIFICATE HOLDERCANCELLATION
© 1988-2015 ACORD CORPORATION. All rights reserved.ACORD 25 (2016/03)

CERTIFICATE OF LIABILITY INSURANCEDATE (MM/DD/YYYY)
$
$$$$
The ACORD name and logo are registered marks of ACORD
3/28/2025
(818) 986-7283(818) 986-4949035378CitiGuard Inc22736 VANOWEN STREET STE 300West Hills, CA 913072005231194 A 1,000,000BMGG100043-013/26/20253/26/2026100,0005,0001,000,0003,000,0003,000,000MISC ERRORS OMM1,000,0001,000,000B 72APB0111053/26/20253/26/20265,000,000A BMGE100039-013/26/20253/26/20265,000,000 CCrime1074799807/27/2024Single Loss100,000

FOR INFORMTATIONAL PURPOSES ONLY
CITIINC-01IFATHIPOUR
Paramount Exclusive Insurance Services, Inc.15760 Ventura Blvd. Suite 500Encino, CA [email protected] Ins. Co.National Fire & Marine Ins.Travelers Casualty and Surety Company of America Aggregate
7/27/2025

X XXXX X
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

FOR INFORMATIONAL PURPOSES ONLY
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 22736 Vanowen Street Suite 300
West Hills, CA 91307
90 1003623
01/01/2025
Citiguard, Inc
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

T

RAINING
P
M
C
reated
b
y
M
ichael
Q
uinonez –
F
ire
L
ife &
S
afety
D
irector

C
itiguard
E
mploys
a

C
omprehensive
a
nd
S
ystematic
A
pproach
t
o
T
raining,
E
nsuring
T
hat
A
ll
S
ecurity
P
ersonnel
M
eet
a
nd
M
aintain
t
he
N
ecessary
C
ertifications
a
nd
Q
ualifications
.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com

INITIAL TRAINING PROGRAMS
………………………………………1

CERTIFICATION VERIFICATION
……………………………………..1

REGULAR REFRESHER TRAINING
…………………………………………..1

CONTINUOUS EDUCATION
……………………………………………………..1

REGULAR ASSESSMENTS AND EVALUATIONS
………………………2

HANDS-ON TRAINING
………………………………………………………………2

MANDATORY CONTINUING EDUCATION
………………………………2

DOCUMENTATION AND RECORDS
…………………………………………2

SUPERVISION AND MENTORING
…………………………………………….2
PC-832 ARREST AND FIREARMS COURSE
……………………………..3

CLIENT RELATIONS / SERVICE ATTITUDE
……………………………….3

EMERGENCY PREPAREDNESS
…………………………………………….3 - 4
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
(cont’d.)

GOVERNEMENT LAWS AND REGULATIONS
…………………………..4

SECURITY PATROIL PROCEDURES
…………………………………………4

CITIGUARD DE-ESCALATION GUIDELINES
……………………………4
•
Recognizing Early Warning Signs………………………………………..4
•
Control Your Own Emotions……………………………………………….5
•
Build Rapport…………………………………………………………………..5
•
Clarify the Situation………………………………………………………….5
•
Set Boundaries………………………………………………………………..5
•
Use Verbal and Non-Verbal Techniques………………………………5
•
Seek Assistance…………………………………………………………..5 - 6
CITIGUARD’S COMPREHENSIVE TRAINING FOR PROACTIVE

DEFENSE
…………………………………………………………………
6 •
Firearm Safety Certification (Armed Guards Only)…………………6 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
(cont’d.)
•
PR-24 Baton Certification…………………………………………………..6
•
Pepper Spray/Mace Permit………………………………………………..6
•
Emergency Response Training………………………………………..6 - 7
•
Report Writing Training………………………………………………………7
•
Safety Training………………………………………………………………….7
•
Community Rules and Regulations………………………………….7 - 8
•
Procedural Training…………………………………………………………..8
•
Interpersonal Relationships……………………………………………….8
•
Ongoing Training and Drills………………………………………………..8
•
Hours of Training…………………………………………………………8 - 11
EMPLOYEE PHYSICAL EXAMS…………………………………………..11 - 12
•
Pre-Employment Medical Screening………………………………….11
•
Annual Physical Exams……………………………………………………11
•
Selection of Qualified Healthcare Providers……………………….12 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
(cont’d.)
•
Standardized Medical Examination Protocol………………………12
•
Documentation and Record-Keeping…………………………………12
•
Reminders and Scheduling………………………………………………12
•
Employee Support…………………………………………………………..12
DRUG AND ALCOHOL TESTING……………………………………….12 - 14
•
Pre-Employment Testing………………………………………………….13
•
Pre-Employment Drug Screening………………………………………13
•
Random Testing………………………………………………………………13
•
Unannounced Random Drug Testing………………………………….13
•
Random Alcohol Testing…………………………………………………..13
•
Follow-Up Testing……………………………………………………………13
•
Follow-Up Drug and Alcohol Testing…………………………….13 - 14
•
Reasonable Suspicion Testing………………………………………….14
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
(cont’d.)
•
Drug and Alcohol Testing Based on Reasonable Suspicion……14 •
Compliance with Applicable Laws…………………………………….14
•
Compliance with State and Federal Regulations…………………14
ENSURING EMPLOYEES ARE CAPABLE…………………………..14 - 17
•
Rigorous Recruitment and Selection Process……………….14 - 15 •
Specialized Training Programs………………………………………….15
•
Continuous Professional Development………………………..15 - 16
•
Site-Specific Training………………………………………………………16
•
Regular Drills and Simulations………………………………………….16
•
Strong Supervision and Support………………………………………..16
•
Effective Communication and Collaboration…………………16 - 17

EMERGENCY PROCEDURES
………………………………….
17 - 25
•
Power Failure Procedures…………………………………………..17 - 18
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
(cont’d.)
•
Fire Evacuation……………………………………………………….18 - 20
•
Earthquake Evacuation…………………………………………….20 - 21
•
Abandoned/Suspicious Packages.…………………………….21 - 23
•
Bomb Treat…………………………………………………………….23 - 25
•
Active Shooter Response………………………………………….25 - 28
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[1]
I
nitial
T
raining
P
rogram
New security personnel undergo
extensive training programs that
cover a wide range of topics,
including security protocols,
emergency procedures, legal
regulations, ethical conduct, and
customer service. These programs
are designed to equip employees with
the fundamental knowledge and
skills required for their roles.
c
ertification
v
erification
Citiguard conducts thorough checks to verify the certifications and licenses of new hires. This includes confirming the authenticity of security licenses, firearm permits, first aid/CPR certifications, and any other relevant qualifications. Only individuals with valid and verified certifications are employed.

R
egular
R
efresher
T
raining
Security personnel participate in regular refresher training sessions to reinforce their skills and knowledge. These sessions cover updates in security protocols, changes in regulations, and advancements in technology. Refresher training ensures that employees stay current with industry best practices.

C
ontinuous
E
ducation
Citiguard encourages security personnel to pursue continuous education opportunities. This can include advanced security training, higher education in related fields, or specialized certifications. The company supports and sometimes sponsors employees in these endeavors to enhance their skills and expertise.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[2]
R
egular
A
ssessments and
E
valuations
Security personnel undergo periodic assessments and evaluations to gauge their proficiency and identify areas for improvement. These assessments can include written tests, practical exercises, and scenario-based simulations. Performance evaluations are conducted by experienced trainers or supervisors.

H
ands-
O
n
T
raining
Citiguard provides hands-on training experiences to ensure that security personnel are proficient in using security equipment, handling emergencies, and executing their duties effectively. Practical exercises enhance their abilities to respond to real-life situations.

M
andatory
C
ontinuing
E
ducation
Citiguard enforces mandatory continuing education requirements for all security personnel. This includes staying updated on legal regulations, attending workshops or seminars, and completing online courses. Proof of completion is regularly verified to ensure compliance.

D
ocumentation and
R
ecords
Citiguard maintains detailed records of all training sessions, certifications, and assessments. These records serve as evidence of employee qualifications and training compliance. Documentation is regularly audited to ensure accuracy and completeness.

S
upervision and
M
entoring
Experienced supervisors provide guidance and mentorship to security personnel.

They offer on-the-job training, share best practices, and provide constructive feedback to enhance employees’ skills and confidence.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[3]
PC-832

A
rrest and
F
irearms
C
ourse
Hired guards either possess completed training or complete it within the first 30 days. The training comprises two components totaling a minimum of 64 hours: a 40-hour Arrest component and a 24-hour Firearms component for armed guards. • The Arrest component has a 40-hour requirement
• The Firearms component has a 24-hour requirement (Armed guards only).

C
lient
R
elations /
S
ervice
A
ttitude
New hires undergo training within their first 30 days, focusing on a client-centered approach, managing difficult clients, fostering client loyalty, and enhancing communication and writing skills.
• Client-Centered Approach
• Dealing with Angry/Upset Clients
• Importance of Client Loyalty / How to Nurture Relationships • Writing and Communication Skills
E
mergency
P
reparedness
All new hires receive training within
their initial 30 days, covering
concepts such as awareness,
mitigation, response, and recovery.

Training addresses various
emergency situations, including
antiterrorism, active shooter
incidents, HazMat incidents, crowd
control, and evacuation protocols.
• Antiterrorism
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[4]
• Active Shooter
• HazMat
• Crowd Control
• Evacuation protocols
G
overnment
L
aws and
R
egulations
Applicants and new hires are tested on their understanding of federal and state laws governing security personnel. Ongoing training ensures compliance with evolving laws and regulations affecting security guards in California.

S
ecurity
P
atrol
P
rocedures
New hires receive training within the first 30 days, focusing on entrance/exit checks, observing suspicious behavior, ensuring people's safety, and being vigilant for emergencies.

C
itiguard
D
e-escalation
G
uidelines
At Citiguard, our foremost goal is to uphold a safe and secure environment for all. A cornerstone of our approach lies in mastering the art of de-escalation. These vital techniques have been proven to calm potentially volatile situations, thwart escalation, and defuse conflicts before they reach a dangerous point. Our specialized training program, meticulously crafted by our team of ex-law enforcement professionals, offers stringent guidelines on employing de-escalation tactics with precision in diverse situations.

1. Recognize Early Warning Signs:

Effective de-escalation starts with identifying early warning signs of aggression or conflict, including physical cues like clenched fists or tense body posture, and behavioral signs such as shouting, aggressive language, or threats.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[5]

2. Control Your Own Emotions:

Maintaining composure is crucial. Stay calm and composed in all situations, even under high pressure. Be mindful of your body language, tone of voice, and facial expressions, as they can either escalate or de-escalate a situation.

3. Build Rapport:

Establishing rapport and connecting with the individual you're dealing with can Foster trust and cooperation. Utilize active listening skills, ask open-ended questions, and show empathy to understand their perspective.

4. Clarify the Situation:

Before attempting to de-escalate, ensure a thorough understanding of the circumstances and the reasons behind the person's behavior. Clarify any misunderstandings or misconceptions, validating their feelings and emotions.

5. Set Boundaries:

Define clear boundaries and behavior expectations while ensuring the person feels respected and heard. Provide explicit instructions and consequences for non- compliance, while also offering practical solutions and alternatives to the situation.

6. Use Verbal and Non-Verbal Techniques:

De-escalation tactics encompass both verbal and
non-verbal approaches. Verbal
techniques involve using a calm and reassuring tone,
mirroring the person's
language and gestures, and providing choices and
options. Non-verbal techniques
include open body language, maintaining eye
contact, and establishing appropriate physical
distance.

7. Seek Assistance:

In situations where handling becomes challenging or there is a risk of physical harm, promptly seek assistance from other security personnel or law enforcement.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[6]
Have a well-defined escalation plan and know when to involve higher authorities to ensure a swift and safe resolution.

C
itiguard's
C
omprehensive
T
raining for
P
roactive
D
efense
While restraint is a fundamental aspect of a guard's security approach, it's crucial to acknowledge that emergency situations may require guards to face physical threats from antagonists. In these challenging scenarios, proactive defense strategies are paramount to ensuring safety and maintaining control. Citiguard security personnel are rigorously trained, prepared, and equipped with the following certifications:

1. Firearm Safety Certificate (Armed Guards Only):

Armed guard applicants must obtain this certification prior to employment. It Entails passing a rigorous Department of Justice (DOJ) written test on firearm safety, administered by DOJ Certified Instructors.

2. PR-24 Baton Certification:

All ACOs either possess PR-24 Baton Certification upon hiring or complete the Training within their initial 30 days of employment. This certification comprises a state-mandated course with a minimum of eight hours of instruction. A written examination, requiring a passing score of 83% or better, ensures proficiency.

3. Pepper Spray / Mace Permit:

ACOs are either hired with their pepper spray/mace permit or undergo Comprehensive training within their first 30 days of employment. This training encompasses legal and moral aspects, types of sprays, proper usage protocols, storage guidelines, and recognizing/treating symptoms associated with exposure.

4. Emergency Response Training:
• Types of Emergencies: Provide training on various types of emergencies such as fire, medical emergencies, natural disasters, and security breaches.
• Evacuation Procedures: Outline clear evacuation routes and procedures For different scenarios.

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[7]
• First Aid and CPR: Ensure security personnel are trained in basic first aid And CPR to provide immediate assistance in medical emergencies.

5. Report Writing Training:
• Incident Reporting: Train security personnel to accurately and promptly report incidents, including details such as time, location, individuals involved, and actions taken.
• Documentation Skills: Emphasize clear and concise documentation of incidents, ensuring that reports are accessible for future reference.

6. Safety Training:
• Patrol Procedures: Instruct
on effective patrol
techniques to identify and
address potential safety
hazards.
• Security Equipment Usage:

Provide training on the
proper use of security
equipment such as
surveillance cameras,
alarms, and communication
devices.

7. Community Rules and Regulations:
• Familiarity with Community Policies: Ensure security personnel have a thorough understanding of community rules and regulations. • Conflict Resolution: Provide training on resolving conflicts while upholding community standards.

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[8]

8. Procedural Training:
• Access Control Procedures: Train security personnel on verifying and controlling access to the community.
• Visitor Management: Instruct on proper procedures for handling and logging visitors to the community.
• Package Handling: Provide guidelines on receiving and handling packages, ensuring security and resident satisfaction.

9. Interpersonal Relationships:
• Customer Service Training: Emphasize the importance of good customer service in interactions with residents.
• Communication Skills: Train security personnel in effective communication to handle inquiries, complaints, and emergencies with professionalism.
• Cultural Sensitivity: Promote cultural awareness to foster positive relationships with a diverse resident population.

10. Ongoing Training and Drills:
• Regular Drills: Conduct regular emergency response drills to ensure security personnel are well-prepared.
• Continuing Education: Provide ongoing training to keep security personnel updated on new procedures, technologies, and community developments.

11. Hours of Training:
a. Orientation (4-8 hours):

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[9]
• Introduction to the security company and its policies. • Overview of the security industry and the role of ACOs. • Introduction to basic security procedures and professionalism. b. Legal and Ethical Considerations (4-8 hours):
• Understanding relevant laws and regulations.
• Ethics in the security industry.
• Use of force and legal responsibilities.
c. Emergency Response Training (8-16 hours):
• First aid and CPR
certification.
• Emergency evacuation
procedures.
• Handling medical
emergencies.
d. Patrol and Observation (8-12 hours):
• Techniques for effective
patrolling.
• Observation skills and situational awareness.
• Identifying and reporting security threats.
e. Communication Skills (4-8 hours):

Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 800-613-5903 | www.Citiguardinc.com
[10]
• Effective verbal and written communication.
• Radio communication procedures.
• Interacting with the public and residents.
f. Access Control and Technology (8-12 hours):
• Access control procedures.
• Proper usage of security equipment (e.g., surveillance cameras, alarms). • Technology training relevant to the security role.
g. Report Writing and Documentation (8-12 hours):
• Writing incident reports.
• Documentation skills and record-keeping.
• Legal considerations in report writing.
h. Customer Service (4-8 hours):
• Interacting with residents, visitors, and the public. • Conflict resolution and de-escalation techniques.
• Cultural sensitivity and diversity training.
i. Community Rules and Regulations (4-8 hours):
• Familiarity with community-specific rules.
• Enforcing rules while maintaining professionalism.

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• Handling resident inquiries and complaints.
j. Practical Exercises and Drills (8-16 hours):
• Hands-on exercises to reinforce training.
• Emergency response drills.
• Simulations of common security scenarios.
k. Regular Refresher Courses: Implement regular refresher courses to reinforce skills and knowledge.

E

MPLOYEE
P

HYSICAL
E
XAMS
Citiguard prioritizes the health and physical well-
being of its employees through a structured
approach to conducting annual physical exams.

The company follows a systematic process to
ensure these exams are completed on schedule:

Pre-employment Medical Screening:

Before hiring, Citiguard requires candidates to
undergo a comprehensive pre-employment medical screening. This screening includes a thorough examination by a licensed medical professional. Candidates are assessed for their overall health, physical fitness, and ability to perform the required job duties.

Annual Physical Exams:

Citiguard mandates that all employees undergo a thorough physical examination on an annual basis. These exams are scheduled and coordinated by the company’s HR department. The purpose of these exams is to assess the employee’s general health, identify any potential health issues, and ensure that they are physically fit to continue their duties effectively.

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Selection of Qualified Healthcare Providers:

Citiguard partners with qualified healthcare providers or medical facilities to conduct the physical exams. These providers are experienced in occupational health assessments and are capable of identifying health issues relevant to the specific job requirements of security personnel.

Standardized Medical Examination Protocol:

Citiguard ensures that the physical exams follow a standardized protocol. This protocol includes a range of tests and assessments such as blood pressure measurement, vision and hearing tests, cardiovascular health evaluation, musculoskeletal examination, and overall fitness assessment. The examination protocol is tailored to address the unique physical demands of security duties.

Documentation and Record-Keeping:

Citiguard maintains detailed records of each employee’s physical exams. These records include the results of the examination, any recommendations made by the healthcare provider, and the employee’s overall fitness status. Having accurate documentation allows Citiguard to track employees’ health over time and ensure timely follow-ups if necessary.

Reminders and Scheduling:

Citiguard implements a proactive approach to scheduling annual physical exams.

Employees receive timely reminders well in advance of their scheduled exam dates.

HR personnel assist in coordinating appointments, ensuring that every employee complies with the annual physical examination requirement.

Employee Support:

Citiguard offers support to employees during the physical examination process. This can include providing necessary information, addressing concerns, and ensuring that employees feel comfortable throughout the examination.

D

RUG AND
A
LCOHOL
T
ESTING
Citiguard maintains stringent policies and procedures regarding drug and alcohol testing to ensure a safe and drug-free work environment for its employees assigned to every post.

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The company follows a comprehensive approach that includes pre-employment testing, random testing, and follow-up testing, as well as procedures for reasonable suspicion testing. Here are the details:

1. Pre-Employment Testing:

Pre-employment drug screening:

All candidates undergo mandatory drug
testing before they are officially hired by
Citiguard. This screening includes tests for
commonly abused substances to ensure
that prospective employees are drug-free.

Alcohol screening: Pre-employment
alcohol testing is also conducted to confirm that candidates do not have alcohol- related issues.

2. Random Testing:

Unannounced random drug testing:

Citiguard conducts random drug tests on employees throughout the year. This random approach deters substance abuse and ensures that employees are aware they can be tested at any time.

Random alcohol testing:

Similar to drug tests, random alcohol tests are administered without prior notice to selected employees, ensuring compliance with alcohol policies.

3. Follow-Up Testing:

Follow-up drug and alcohol testing:

Employees who have previously tested positive for drugs or alcohol, or have undergone rehabilitation, are subject to follow-up testing as part of their continued employment.

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The frequency of follow-up testing is determined on a case-by-case basis, typically involving regular and unannounced tests to monitor ongoing sobriety and compliance with company policies.

4. Reasonable Suspicion Testing:

Drug and alcohol testing based on reasonable suspicion:

If there is reasonable suspicion that an employee may be under the influence of drugs or alcohol while on duty, Citiguard reserves the right to conduct drug and alcohol testing. Reasonable suspicion can be based on observed behavior, performance issues, or other specific indicators.

5. Compliance with Applicable Laws:

Compliance with state and federal regulations:

Citiguard ensures that all drug and alcohol testing procedures comply with relevant state and federal laws, including the guidelines set forth by the Department of Transportation (DOT) if applicable.

E

NSURING
E

MPLOYEES ARE
C
APABLE
Citiguard adopts a comprehensive and strategic methodology to guarantee its employees possess the requisite competencies to effectively deliver services as specified in the Statement of Work (SOW) for each contract. These services encompass safeguarding designated locations through specialized armed, unarmed, or vehicle patrol services. Key components of this approach include:

1. Rigorous Recruitment and Selection Process:
• Citiguard recruits experienced and qualified security personnel who Have a background in law enforcement, military, or private security.

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• Candidates undergo a thorough screening process, including Background checks, interviews, and skills assessments to ensure they meet the necessary criteria and possess the requisite skills for the job.

2. Specialized Training Programs:
• Citiguard delivers thorough training programs meticulously designed to cater to the unique post orders of the facilities or locations to which its personnel are deployed. This training incorporates an expansive spectrum of subjects, encompassing emergency response protocols, access control procedures, conflict resolution strategies, surveillance techniques, and adherence to legal regulations.
• Armed guards receive specialized firearm training, ensuring they are proficient in the safe and responsible use of weapons. Vehicle patrol officers are trained in defensive driving techniques and patrolling methodologies.

3. Continuous Professional Development:
• Citiguard invests in the
continuous professional
development of its
employees. Ongoing
training sessions and
workshops keep security
personnel updated on the
latest security
technologies, industry
best practices, and legal
requirements.
• Employees are encouraged to pursue relevant certifications and attend Industry conferences, enhancing their knowledge and expertise in the field.

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4. Site-Specific Training:
• Citiguard conducts site-specific training to ensure that employees are thoroughly acquainted with the distinct layout, security concerns, and crucial areas of each location to which they are assigned. • Security personnel are trained to handle various situations specific to The facilities they are assigned to, ensuring they are well-prepared to address any security-related issues that may arise.

5. Regular Drills and Simulations:
• Citiguard organizes regular drills and simulations to assess the Readiness and response capabilities of its security personnel. • These exercises include scenarios related to intruder detection, emergency evacuations, and coordination with law enforcement agencies, allowing employees to practice their skills in a controlled environment.

6. Strong Supervision and Support:
• Citiguard maintains a robust supervisory system where experienced supervisors provide guidance, support, and oversight to security personnel.
• Supervisors conduct regular site visits to monitor the performance of security officers, ensuring that they adhere to protocols and maintain a high level of professionalism.

7. Effective Communication and Collaboration:
• Citiguard emphasizes open communication and collaboration among Security personnel, ensuring seamless coordination during patrols, emergencies, and shift changes.

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• Security officers are trained to effectively communicate with each other and with other relevant parties, fostering a cohesive and efficient security team.

E

MERGENCY
P

ROCEDURES
Power Failure Procedures: Citiguard prioritizes thorough training on power failure procedures for our clients to ensure preparedness and effective response during such incidents. Our training program covers a range of essential topics to equip Security Staff with the knowledge and skills needed to mitigate
risks and maintain security in the event of a power
outage.

1. Understanding Power Systems: We provide detailed insights into the building (s) power infrastructure, including main power sources, backup generators, and emergency lighting systems. Understanding these systems enables Security Staff to identify potential vulnerabilities and respond accordingly.

2. Response Protocols: Our training emphasizes clear protocols for responding to power failures, including immediate actions to ensure the safety of everyone. This includes procedures for evacuating buildings safely if necessary and establishing communication channels with emergency services.

3. Emergency Lighting Usage: Proper utilization of emergency lighting is crucial during power outages. We train Security Staff on how to locate and activate emergency lighting systems to maintain visibility in critical areas such as corridors, stairwells, and exits.

4. Security Measures: In the event of a power failure, security measures must be adapted to maintain the safety and integrity of the premises. Our training covers strategies for securing entrances, monitoring vulnerable areas, and deploying additional Security Staff if needed.

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5. Communication Protocols: Effective communication is essential during power outages to coordinate responses and provide updates to relevant stakeholders. We instruct Security Staff on how to establish communication channels using alternative methods such as two-way radios or mobile phones.

6. Equipment Operation: Some security equipment may rely on power sources that are affected during outages. Our training includes instructions on how to operate backup systems or alternative equipment to ensure continuous monitoring and surveillance.

7. Mock Drills and Scenario-Based Training: Practical exercises and simulated scenarios are integral parts of our training program. By conducting mock drills, Security Staff can practice implementing power failure procedures in a controlled environment, allowing for refinement and improvement of response protocols.

8. Continuous Education and Updates: As part of our commitment to ongoing improvement, we provide regular updates and refresher training sessions to ensure that Security Staff remain current with best practices and any changes to procedures or equipment.

Fire Evacuation Procedures: Citiguard places great emphasis on training clients in fire evacuation procedures to ensure the safety of all occupants during emergencies. Our comprehensive training program equips Security Staff with the knowledge, skills, and confidence needed to respond effectively in the event of a fire.

Here are the key components of our fire evacuation training:

1. Understanding Fire Risks: We educate Security Staff about common fire hazards and risks specific to their facility. This includes identifying potential ignition sources, flammable materials, and areas with a high risk of fire occurrence.

2. Fire Alarm Systems: Training covers the operation and response to fire alarm systems installed on the premises. Security Staff learn how to recognize different alarm signals, activate alarm systems, and respond promptly upon hearing an alarm.

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3. Emergency Exits and Evacuation Routes: We ensure that Security Staff are acquainted with the whereabouts of emergency exits, evacuation routes, and assembly points. This training encompasses identifying both primary and secondary evacuation routes and ensuring unobstructed access to exits at all times.

4. Evacuation Procedures: Security Staff are trained on the steps to take when evacuating the building during a fire. This includes calmly directing occupants to the nearest exit, assisting individuals with disabilities or special needs, and ensuring orderly evacuation without causing panic.

5. Emergency Communication: Effective communication is critical during fire evacuations. We instruct Security Staff on how to raise the alarm, notify emergency services, and communicate evacuation instructions to all occupants using designated communication methods such as intercoms or two-way radios.

6. Fire Suppression Equipment: Training includes instruction on the safe and proper use of fire suppression equipment such as fire extinguishers, hoses, and blankets.

Security Staff learn how to assess whether it is safe to attempt to extinguish a fire and when to evacuate instead.

7. Accounting for Occupants: Security Staff are trained to account for all occupants during evacuations, particularly vulnerable individuals such as children, elderly persons, or those with mobility impairments. This includes conducting roll calls at assembly points and reporting any missing persons to emergency responders.

8. Mock Drills and Scenario-Based Training: Practical exercises and simulated fire scenarios are conducted regularly to reinforce training and allow Security Staff to practice evacuation procedures in a controlled environment. These drills provide valuable experience and help identify areas for improvement.

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9. Post-Evacuation Procedures: After evacuating the building, Security Staff are trained on post-evacuation procedures such as assisting emergency responders, providing information about the incident, and conducting debriefings to review the evacuation process and identify lessons learned.

10. Continuous Education and Updates: Our commitment to ongoing education ensures that Security Staff receive regular updates and refresher training on fire evacuation procedures, including any changes to protocols or evacuation routes.

Earthquake Evacuation Procedures: Citiguard's earthquake evacuation training for clients is meticulously designed to equip individuals with the knowledge and skills needed to respond swiftly and effectively during seismic events. Here are the comprehensive details of Citiguard's earthquake evacuation training program:

1. Understanding Earthquake Risks: Clients are educated about the seismic risks specific to their geographical location and facility. They learn about the potential impact of earthquakes on structures, utilities, and infrastructure, as well as the likelihood of aftershocks.

2. Seismic Hazard Identification: Training includes instruction on identifying hazards within the facility that may pose risks during an earthquake, such as unsecured objects, heavy furniture, and glass windows. Clients learn how to mitigate these hazards to minimize potential injuries.

3. Drop, Cover, and Hold On Protocol: Clients are trained on the internationally recognized safety protocol of "Drop, Cover, and Hold On" during an earthquake. They learn to drop to the ground, take cover under a sturdy object, and hold on until the shaking stops to protect themselves from falling debris.

4. Emergency Communication: Effective communication strategies during and after an earthquake are emphasized. Clients learn how to use designated communication channels to notify occupants about the earthquake, provide instructions for evacuation, and relay information to emergency responders.

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5. Evacuation Routes and Assembly Points:

Detailed evacuation plans are provided,
highlighting primary and alternate evacuation
routes, as well as designated assembly points
outside the facility. Clients learn how to guide
occupants safely to these locations while avoiding
hazards such as damaged structures or fallen
debris.

6. Assisting Vulnerable Individuals: Procedures are outlined for assisting vulnerable individuals, including the elderly, disabled, or injured, during evacuation. Clients learn how to prioritize the safety of these individuals and provide appropriate assistance based on their needs.

7. Post-Earthquake Procedures: Clients receive guidance on post-earthquake procedures, including conducting safety assessments of the facility, checking for gas leaks or structural damage, and providing first aid to injured individuals. They also learn how to initiate emergency response protocols and communicate with authorities if necessary.

8. Mock Drills and Scenario-Based Training: Practical exercises and simulated earthquake scenarios are conducted regularly to reinforce training and allow clients to practice evacuation procedures in a controlled environment. These drills help identify areas for improvement and familiarize individuals with the appropriate response actions.

9. Continuous Education and Updates: Citiguard emphasizes the importance of ongoing education by providing regular updates and refresher training on earthquake evacuation procedures. Clients are informed of any changes to protocols or evacuation routes and encouraged to stay informed about earthquake preparedness measures.

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Abandoned/Suspicious Packages: Citiguard's training for identifying and responding to abandoned or suspicious packages is crucial for ensuring the safety and security of our clients' facilities. Here are the detailed components of Citiguard's training program on this matter:

1. Recognition of Abandoned or Suspicious Packages: Clients are trained to recognize signs of abandoned or suspicious packages, including unusual appearance, unexpected location, lack of identification, leaking substances, or protruding wires.

They learn to trust their instincts and report any concerns immediately.

2. Initial Response Protocol: Upon discovering an abandoned or suspicious package, clients are instructed to maintain a safe distance and avoid touching or moving the package. They learn to alert nearby individuals and evacuate the area if necessary, following established evacuation routes and assembly points.

3. Emergency Communication Procedures: Effective communication is paramount during such situations. Clients are trained on the importance of promptly reporting the discovery of abandoned or suspicious packages to designated authorities, such as Security Staff, law enforcement, or emergency services. They learn the appropriate channels and methods for reporting, including emergency hotlines or radio communications.

4. Establishment of Perimeter and Isolation Zone: Clients learn to establish a safe perimeter around the suspicious package to prevent unauthorized access and ensure the safety of bystanders. They are trained to cordon off the area and create an isolation zone to minimize the risk of harm in case of an explosion or hazardous substance release.

5. Documentation and Observation: Detailed documentation of the suspicious package and surrounding area is emphasized. Clients are trained to record essential details, such as the package's size, shape, color, and any identifying features, as well as the circumstances of its discovery. They are also instructed to observe and report any suspicious individuals or activities in the vicinity.

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6. Coordination with Authorities: Clients receive guidance on coordinating with law enforcement, bomb squads, or hazardous materials teams to assess and address the situation. They learn to provide accurate and timely information to assist authorities in their investigation and response efforts.

7. Evacuation and Shelter-in-Place Procedures: Depending on the nature of the threat, clients are trained on appropriate evacuation or shelter-in-place procedures. They learn to prioritize the safety of occupants and follow established protocols for relocating to safe areas or remaining indoors until authorities provide further instructions.

8. Mock Drills and Scenario-Based Training: Practical exercises and simulated scenarios are conducted regularly to reinforce training and familiarize clients with the appropriate response actions. These drills help build confidence, identify areas for improvement, and ensure readiness in real-life situations.

9. Continuous Education and Updates: Citiguard emphasizes the importance of ongoing education by providing regular updates and refresher training on identifying and responding to abandoned or suspicious packages. Clients are encouraged to stay vigilant and informed about emerging threats and best practices in security.

Bomb Threat Procedures: Citiguard's training for bomb threat procedures equips clients with the knowledge and skills necessary to effectively respond to and mitigate the risks associated with bomb threats. Here are the detailed components of Citiguard's training program on this matter:

1. Recognition of Bomb Threat Indicators: Clients are trained to recognize common indicators of a bomb threat, including suspicious packages, unusual behavior from individuals, and anonymous threats via phone calls, emails, or written messages.

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They learn to remain vigilant and report any suspicious activity immediately.

2. Initial Response Protocol: Upon receiving a bomb threat, clients are instructed to remain calm and follow established protocols. They learn to take threats seriously and immediately notify designated authorities, such as Security Staff, law enforcement agencies, or emergency services. Clients are trained to provide detailed information about the threat, including the location, nature of the threat, and any specific instructions provided by the caller or sender.

3. Emergency Communication Procedures: Effective communication is critical during bomb threat situations. Clients are trained on the importance of promptly reporting threats and communicating with relevant authorities using designated channels, such as emergency hotlines or radio communications. They learn to maintain clear and concise communication to ensure swift response and coordination.

4. Evacuation and Shelter-in-Place Protocols: Depending on the nature of the threat and guidance from authorities, clients are trained on appropriate evacuation or shelter-in-place procedures. They learn to prioritize the safety of occupants and follow established evacuation routes to evacuate the premises safely. In cases where evacuation is not feasible, clients are instructed on shelter-in-place protocols to minimize exposure to potential hazards.

5. Search and Sweep Procedures: Clients receive training on conducting systematic searches of their premises to identify any suspicious objects or packages. They learn to follow predefined search patterns and techniques while maintaining a safe distance from potential explosive devices. Clients are also trained to report any suspicious findings to designated authorities for further investigation.

6. Establishment of Perimeter and Isolation Zones: In the event of a bomb threat, clients learn to establish a secure perimeter around the affected area to prevent unauthorized access and ensure the safety of bystanders. They are trained to cordon off the area and create isolation zones to minimize the risk of harm in case of an explosion.

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7. Coordination with Authorities: Clients receive guidance on coordinating with law enforcement agencies, bomb squads, or hazardous materials teams to assess and address the threat. They learn to provide accurate and timely information to assist authorities in their response efforts and follow instructions provided by law enforcement personnel.

8. Mock Drills and Scenario-Based Training: Practical exercises and simulated scenarios are conducted regularly to reinforce training and familiarize clients with the appropriate response actions. These drills help build confidence, identify areas for improvement, and ensure readiness in real-life situations.

9. Continuous Education and Updates: Citiguard emphasizes the importance of ongoing education by providing regular updates and refresher training on bomb threat procedures. Clients are encouraged to stay informed about emerging threats and best practices in security to enhance their preparedness and response capabilities.

Active Shooter Response: Trained by off-duty Los Angeles law enforcement officers and implementing stringent protocols, Citiguard's elite security personnel exemplify excellence in promptly and efficiently addressing active shooter incidents.

Our unwavering commitment is to prioritize the safety and well-being of all individuals involved. Below, we present an overview of Citiguard's comprehensive procedures for managing such critical incidents:

1. Evacuation Protocol:
• Evacuate immediately if a clear path to safety exists: When faced with an active shooter situation, the priority is to get yourself
and others to safety as quickly as possible.
• Have an evacuation plan and route ready:

Familiarize yourself with evacuation routes and
designated safe areas in advance to facilitate
swift and organized evacuation.

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• Assist others in evacuating and prevent access to dangerous areas: Help guide and support individuals who may need assistance in evacuating, and ensure that no one enters areas where the shooter may be present. • Keep hands visible and comply with law enforcement instructions: Law enforcement personnel need to distinguish between potential threats and civilians. Keep your hands visible and follow instructions carefully to avoid being mistaken for the shooter.

2. Hiding Protocol:
• Find a hiding place away from the shooter’s view if evacuation is not possible: If evacuation is not feasible, seek shelter in a secure location away from the shooter’s line of sight.
• Choose locations with protection from gunfire and ensure you’re not trapped:

Select hiding spots that provide physical barriers, such as solid walls or furniture, to shield you from gunfire. Ensure that your hiding place allows for freedom of movement and escape if necessary.
• Secure doors and barricade entry points with heavy objects: Take proactive measures to fortify your hiding place by securing doors and barricading entry points with heavy objects to impede the shooter’s access.

3. Proactive Duties (Role in Immediate Risk Situations): In situations where occupants’ safety is immediately threatened by an active shooter, prioritize safety by avoiding direct engagement with the shooter.
• Secure yourself in a safe area and provide real-time information to local law enforcement, including the shooter’s location, description, and any other relevant details.
• Enable law enforcement to employ tactical strategies effectively to neutralize the threat while minimizing harm to occupants.

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4. Interaction with Law Enforcement:
• Stay calm and composed when interacting with law
enforcement officers.
• Keep your hands visible at all times and avoid making sudden movements.
• Provide law enforcement with accurate and timely
information about the situation, including the number of shooters, their location, and any weapons they may
possess.

5. Training Client Staff (Emergency Action Plan Development):
• Collaborate with stakeholders to develop a comprehensive Emergency Action Plan tailored to the specific needs and layout of the facility. • Conduct regular training exercises and mock drills to familiarize client staff with the Emergency Action Plan and ensure they are prepared to respond effectively in an active shooter situation.
• Train client staff to recognize the sound of gunshots, assess threats quickly, and take decisive action to protect themselves and others. • Provide instruction on how to effectively communicate with law enforcement, emergency responders, and other stakeholders during an active shooter incident.
• Emphasize the importance of maintaining a survival mindset and remaining calm under pressure.

6. Preparation and Prevention to Maximize Safety:
• Establish multiple evacuation routes throughout the facility and clearly mark them to ensure easy identification during emergencies.

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• Implement preventive measures such as access controls, surveillance systems, and visitor screening procedures to deter potential threats and enhance security.

7. Recognizing and Managing Workplace Violence:
• Train client staff to recognize warning signs of potential workplace violence, including behavioral changes, verbal threats, or hostile actions. • Implement reporting protocols to encourage the prompt reporting of suspicious behavior or security concerns to appropriate authorities for investigation and intervention.

8. Managing Post-Incident Consequences:
• Conduct thorough post-event assessments to evaluate the effectiveness of response efforts and identify areas for improvement.
• Provide support and assistance to individuals affected by the incident, including counseling services, debriefing sessions, and follow-up care as needed.

9. Filling Operational Gaps:
• Identify any deficiencies or shortcomings in personnel, procedures, or equipment that may have been exposed during the active shooter incident. • Take proactive steps to address and rectify these gaps, such as updating training protocols, enhancing communication systems, or augmenting security measures, to improve preparedness and response capabilities for future incidents.

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Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 ANY PROPRIETOR/PARTNER/EXECUTIVEOFFICER/MEMBER EXCLUDED?

INSR ADDLSUBRLTR INSDWVD
PRODUCER CONTACTNAME: FAXPHONE(A/C, No):(A/C, No, Ext):E-MAILADDRESS:INSURER A :INSURED INSURER B :INSURER C :INSURER D :INSURER E :INSURER F :

POLICY NUMBERPOLICY EFFPOLICY EXPTYPE OF INSURANCELIMITS(MM/DD/YYYY)(MM/DD/YYYY)

AUTOMOBILE LIABILITY

UMBRELLA LIABEXCESS LIABWORKERS COMPENSATIONAND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

AUTHORIZED REPRESENTATIVE
EACH OCCURRENCE$DAMAGE TO RENTEDCLAIMS-MADEOCCUR $PREMISES (Ea occurrence)MED EXP (Any one person)$PERSONAL & ADV INJURY$GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE$PRO-POLICYLOC PRODUCTS - COMP/OP AGGJECT OTHER: $COMBINED SINGLE LIMIT$(Ea accident)ANY AUTO BODILY INJURY (Per person)$OWNEDSCHEDULEDBODILY INJURY (Per accident)$AUTOS ONLYAUTOSHIREDNON-OWNEDPROPERTY DAMAGE$AUTOS ONLYAUTOS ONLY(Per accident)$OCCUR EACH OCCURRENCECLAIMS-MADEAGGREGATE$DEDRETENTION$ PEROTH-STATUTEERE.L. EACH ACCIDENTE.L. DISEASE - EA EMPLOYEE$If yes, describe underE.L. DISEASE - POLICY LIMITDESCRIPTION OF OPERATIONS below INSURER(S) AFFORDING COVERAGENAIC #

COMMERCIAL GENERAL LIABILITY
Y / NN / A(Mandatory in NH)
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORETHE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED INACCORDANCE WITH THE POLICY PROVISIONS.

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIODINDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THISCERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIESBELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZEDREPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement onthis certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

COVERAGESCERTIFICATE NUMBER:REVISION NUMBER:

CERTIFICATE HOLDERCANCELLATION
© 1988-2015 ACORD CORPORATION. All rights reserved.ACORD 25 (2016/03)

CERTIFICATE OF LIABILITY INSURANCEDATE (MM/DD/YYYY)
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$$$$
The ACORD name and logo are registered marks of ACORD
9/17/2025
(818) 986-7283(818) 986-4949035378CitiGuard Inc22736 VANOWEN STREET STE 300West Hills, CA 91307200523119432727 A 1,000,000XBMGG100043-013/26/20253/26/2026100,0005,0001,000,0003,000,0003,000,000Profess. Liab.1,000,0001,000,000B 72APB0111053/26/20253/26/2026HNOA Section D)1,000,0005,000,000A BMGE100039-013/26/20253/26/20265,000,000 CCrime1074799807/27/2025Single Loss1,000,000DHired & Non OwnedRTSHNOA-023224/23/20254/23/2026Limit1,000,000The City of Bakersfield and its mayor, council, officers, agents, employees, and designated volunteers are named as additional insured. Primary and noncontributory coverage applies.

City of Bakersfield1600 Truxtun AveBakersfield, CA 93306 CITIINC-01GDAVIS
Paramount Exclusive Insurance Services, Inc.15760 Ventura Blvd. Suite 500Encino, CA [email protected] Ins. Co.National Fire & Marine Ins.Travelers Casualty and Surety Company of AmericaUnderwriters at Lloyd's of London Aggregate
7/27/2026

X XXX XXX X
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 POLICY NUMBER: BMGG100043-01
Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE
INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #
NAME:

CONTACT
(A/C, No):

FAX
E-MAIL
ADDRESS:

PRODUCER
(A/C, No, Ext):

PHONE

INSURED
REVISION NUMBER:

CERTIFICATE NUMBER:

COVERAGES
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$

PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY
AUTOS

AUTOS ONLY

NON-OWNED

SCHEDULED
OWNED

ANY AUTO

AUTOMOBILE LIABILITY
Y / N

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTH-

STATUTE
PER
LIMITS
(MM/DD/YYYY)

POLICY EXP
(MM/DD/YYYY)

POLICY EFF

POLICY NUMBER

TYPE OF INSURANCE
LTR
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB

UMBRELLA LIAB
$

EACH OCCURRENCE
$

AGGREGATE
$
OCCUR

CLAIMS-MADE
DED

RETENTION
$
$

PRODUCTS - COMP/OP AGG
$

GENERAL AGGREGATE
$

PERSONAL & ADV INJURY
$
MED EXP (Any one person)
$

EACH OCCURRENCE

DAMAGE TO RENTED
$
PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE
OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:

POLICY
PRO-
JECT
LOC

CERTIFICATE OF LIABILITY INSURANCE

DATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED

AUTOS ONLY
9/17/2025
SUNZ Insurance Solutions, LLC ID: (DecisionHR)
c/o DecisionHR Holdings Inc
5801 Postal Road, PO Box 818020
Cleveland, OH 44181
888-828-5511
Rick Leonard
Cortney Horn
[email protected]
DecisionHR I Inc
LCF Citiguard Inc
5801 Postal Road; PO Box 818020
Cleveland OH 44181
87191617
✓
Waiver of Subrogation in favor of certificate holder as per written contract, while work is performed at or in:

City of Bakersfield
1600 Truxtun Ave
Bakersfield CA 93306
Coverage provided for all leased employees but not subcontractors of: Citiguard Inc Client Eff Date: 3/26/2025 CA
SUNZ Insurance Company 34762
A WC042-00263-025 6/1/2025 6/1/2026 ✓
1,000,000
1,000,000
1,000,000
87191617 | 976101 | (MCP) Multiple Coordinated Policy | Decision HR Holdings | Rosemary Young | 9/17/2025 2:00:09 PM (EDT) | Page 1 of 2 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 99 03 13 (Ed. 7-09)
WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT−CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.)
You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule.

The additional premium for this endorsement shall be $ 100 Schedule
Person or Organization Job Description
This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Policy No.: Endorsement No.: Endorsement Effective:

Insured:

Insurance Company: Countersigned by
WC 99 03 13
(Ed. 7-09)
WC042-00263-02506/01/2025
SUNZ Insurance Company
87191617
Coverage provided for all leased employees but not subcontractors of: Citiguard Inc Client Eff Date: 3/26/2025 Waiver of Subrogation in favor of certificate holder as per written contract, while work is performed at or in: CA DecisionHR I Inc
LCF Citiguard Inc
5801 Postal Road; PO Box 818020
Cleveland OH 44181
City of Bakersfield
1600 Truxtun Ave
Bakersfield CA 93306
87191617 | 976101 | (MCP) Multiple Coordinated Policy | Decision HR Holdings | Rosemary Young | 9/17/2025 2:00:09 PM (EDT) | Page 2 of 2 Docusign Envelope ID: D7D63FEB-543C-48D1-86ED-9A459654D9A3 Certificate Of Completion
Envelope Id: D7D63FEB-543C-48D1-86ED-9A459654D9A3
Status: Completed
Subject: Complete with Docusign: Citiguard, Inc._Unarmed Security Guard Services.pdf Source Envelope:

Document Pages: 143
Signatures: 1
Envelope Originator:

Certificate Pages: 5
Initials: 0
City Clerk's Office
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
[email protected]
IP Address: 174.46.226.5
Record Tracking
Status: Original
9/18/2025 8:46:15 AM
Holder: City Clerk's Office
[email protected]
Location: DocuSign
Security Appliance Status: Connected
Pool: StateLocal
Storage Appliance Status: Connected
Pool: City of Bakersfield
Location: Docusign
Signer Events
Signature
Timestamp
Howard Fridkin
[email protected]
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 23.242.20.97
Sent: 9/18/2025 8:50:29 AM
Resent: 9/18/2025 9:14:50 AM
Viewed: 9/18/2025 9:48:42 AM
Signed: 9/18/2025 9:48:53 AM
Electronic Record and Signature Disclosure:

Accepted: 9/18/2025 9:48:42 AM
ID: 4aea7b45-4e2a-486a-b3ee-87a27028dff2
In Person Signer Events
Signature
Timestamp
Editor Delivery Events
Status
Timestamp
Agent Delivery Events
Status
Timestamp
Intermediary Delivery Events
Status
Timestamp
Certified Delivery Events
Status
Timestamp
Carbon Copy Events
Status
Timestamp
Aurora Olmos-Garcia
[email protected]
Contract Manager
Citiguard
Security Level: Email, Account Authentication
(None)
Sent: 9/18/2025 2:43:27 PM
Electronic Record and Signature Disclosure:

Not Offered via Docusign
Witness Events
Signature
Timestamp
Notary Events
Signature
Timestamp
Envelope Summary Events
Status
Timestamps
Envelope Sent
Hashed/Encrypted
9/18/2025 8:50:29 AM
Envelope Updated
Security Checked
9/18/2025 9:14:40 AM
Envelope Updated
Security Checked
9/18/2025 9:14:40 AM

Envelope Summary Events
Status
Timestamps
Envelope Updated
Security Checked
9/18/2025 2:43:27 PM
Envelope Updated
Security Checked
9/18/2025 2:43:27 PM
Certified Delivered
Security Checked
9/18/2025 9:48:42 AM
Signing Complete
Security Checked
9/18/2025 9:48:53 AM
Completed
Security Checked
9/18/2025 2:43:28 PM
Payment Events
Status
Timestamps
Electronic Record and Signature Disclosure

ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, City of Bakersfield (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through the DocuSign system.

Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record and Signature Disclosure (ERSD), please confirm your agreement by selecting the check-box next to ‘I agree to use electronic records and signatures’ before clicking ‘CONTINUE’ within the DocuSign system.

Getting paper copies
At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. You will have the ability to download and print documents we send to you through the DocuSign system during and immediately after the signing session and, if you elect to create a DocuSign account, you may access the documents for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below.

Withdrawing your consent
If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below.

Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. Further, you will no longer be able to use the DocuSign system to receive required notices and consents electronically from us or to sign electronically documents from us.

All notices and disclosures will be sent to you electronically Electronic Record and Signature Disclosure created on: 6/28/2022 10:51:05 AM Parties agreed to: Howard Fridkin
Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through the DocuSign system all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us.

How to contact City of Bakersfield:

You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows:

To contact us by email send messages to: [email protected]

To advise City of Bakersfield of your new email address To let us know of a change in your email address where we should send notices and disclosures electronically to you, you must send an email message to us at [email protected] and in the body of such request you must state: your previous email address, your new email address. We do not require any other information from you to change your email address.

If you created a DocuSign account, you may update it with your new email address through your account preferences.

To request paper copies from City of Bakersfield
To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an email to [email protected] and in the body of such request you must state your email address, full name, mailing address, and telephone number. We will bill you for any fees at that time, if any.

To withdraw your consent with City of Bakersfield
To inform us that you no longer wish to receive future notices and disclosures in electronic format you may:
i. decline to sign a document from within your signing session, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an email to [email protected] and in the body of such request you must state your email, full name, mailing address, and telephone number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process..

Required hardware and software
The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: https://support.docusign.com/guides/signer-guide- signing-system-requirements.

Acknowledging your access and consent to receive and sign documents electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please confirm that you have read this ERSD, and (i) that you are able to print on paper or electronically save this ERSD for your future reference and access; or (ii) that you are able to email this ERSD to an email address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format as described herein, then select the check-box next to ‘I agree to use electronic records and signatures’ before clicking ‘CONTINUE’ within the DocuSign system.

By selecting the check-box next to ‘I agree to use electronic records and signatures’, you confirm that:
 You can access and read this Electronic Record and Signature Disclosure; and  You can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can print it, for future reference and access; and
 Until or unless you notify City of Bakersfield as described above, you consent to receive exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you by City of Bakersfield during the course of your relationship with City of Bakersfield.