2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
COST PROPOSAL FOR THE CITY OF BAKERSFIELD
Description of Service Cost
Model 1
Manual Administrative Citation Processing
Services for the above-mentioned items include:
On-site data entry of manually written citations performed within 48 hours of receipt
On-site quality assurance verification of manually entered citations Scanning of all manually written citations onto our network for storage and ease of retrieval
Bi-monthly shredding of manually written citations
**$13.00
per
citation
Electronic Administrative Citation Processing:
Services for the above-mentioned items include:
Automated citation transmission into Data Ticket’s Citation Management Solution 24/7
Automated confirmation email detailing successfully transmitted citations
Automated transmission of photos attached to citations $11.00
per
citation
Semi-Custom Noticing:
Services for the above-mentioned items include:
A single Courtesy Notice printed on an 8 ½ x 11” piece of paper and provided in a window envelope will be sent to the responsible party
All notices are attached to the citation online and are viewable via the web
All notices sent via 1st Class Mail
All notices include a return envelope in which the responsible party may submit payment
This cost will increase as the US Postal Service increases the 1st Class postage rate
Notices will be sent daily, Monday - Friday
Included
Exhibit A
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
COST PROPOSAL FOR THE CITY OF BAKERSFIELD
Description of Service Cost
Model 1
Additional Correspondence
Services for the above-mentioned items include:
Courtesy Notice per the City’s requirements
Chargeback Letters
$1.50 per
letter
Delinquent Collections
Services for the above-mentioned items include:
In addition to the 1st Courtesy Notice, two additional notices will be sent to the responsible party, at a time frame to be defined by the Agency
Notices will include a return envelope in which the responsible party may submit payment
Notices will be sent via 1st Class Mail, for which Data Ticket will be responsible
A citation is considered delinquent at Cite Date plus 31 days All notices are sent via First Class mail and all notices are printed on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment
All notices are attached to the citation online and are viewable via the web
Notices will be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Notices will be sent daily, Monday - Friday
If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee
Included
Adjudication Holds and Scanning
Services for the above-mentioned item include:
Data Ticket will accept Hearing Requests on behalf of the Agency
Dependent on the Agency’s choice, Data Ticket will either review and approve the Hearing Request or provide the
documentation received to the Agency for its decision
If the Request is accepted, Data Ticket’s Adjudication Department will place the citation on an Administrative Hearing Request Hold and scan all received documentation into the Solution so it is displayed on the web for the Agency’s Staff and the Hearing Officer
Included
unless it is
for
supplemental
documents &
if so the fee
is $.50 per
upload
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
COST PROPOSAL FOR THE CITY OF BAKERSFIELD
Description of Service Cost
Model 1
Adjudication Letters
Services for the above-mentioned item include:
For each request received, Data Ticket will send a semi-custom Hearing Approval Letter and a Schedule letter or it will send a Semi-Custom Denial Letter
Once the Hearing has been held, Data Ticket will send a semi- custom disposition letter to the Appellant detailing the Hearing Officer’s findings
All Letters are sent via First Class mail and all Letters are printed on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment
All Letters are attached to the citation online and are viewable via the web
Letters will be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Should the Agency request Letters to be sent via Certified Mail, Data Ticket will arrange this at a cost of $5.00 per Letter Letters will be sent daily, Monday - Friday
Included
Administrative Hearings
Services for the above-mentioned item include:
Data Ticket’s independent, certified, insured hearing officers will be provided to perform in-person, phone, and written hearings, as required by the Agency
Each hearing request will be reviewed, heard or read, and all required research will be performed
The Hearing Officer will enter a judgment into the Citation Processing System for viewing by the Agency, Appellant and Data Ticket
The City will incur costs associated with mileage
Data Ticket will work with the Agency to arrange for the use of a conference room at a Agency location or the Agency may elect to have citations heard at a centralized location within the County $85.00 per
hour
Certified Letters - Optional
Per certified mailing – subject to postage increases
$12.00 per
letter
Franchise Tax Board SSN Look-up
Services for the above-mentioned item include:
This fee will be assessed to lookup a social security number associated with a particular registered owner and address This charge is charged per unique SSN, not per citation $2.00 per
unique
SSN
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
COST PROPOSAL FOR THE CITY OF BAKERSFIELD
Description of Service Cost
Model 1
FTB Collections
Services for the above-mentioned item include:
This fee is charged if a citation is paid at the Franchise Tax Board This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue collected will be charged
Data Ticket will send a custom FTB Notice to the Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail
All notices are attached to the citation online and are viewable via the web
Data Ticket will pay for the Agency’s cost to participate in the FTB program; annually, FTB will send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply provide this invoice to Data Ticket and Data Ticket will pay it in full If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the collection fee
Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail
15% of
revenue
collected
Advanced Collections Legal Action Not Required
Services for the above-mentioned item include:
This fee is charged if a citation is paid at Advanced Reporting Collections
This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at Collections, only the 30% of revenue collected will be charged
30% of
revenue
collected
Joint / Escrow Banking Services
Services for the above-mentioned item include:
Daily deposits of funds to the Agency’s escrow account Online, real-time reconciliation reports that tie directly to the bank statement
Processing of all credit card charge-backs and Insufficient Funds Month-end reconciliation of all funds collected
Payment of Data Ticket’s invoice
Disbursement of the net remittance to the Agency
Scanning of all payments directly to joint bank account daily using remote check deposit
The Agency will be responsible for the purchase of banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year
$150.00
per
month
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
COST PROPOSAL FOR THE CITY OF BAKERSFIELD
Description of Service Cost
Model 1
Charge-backs and NSF’s – Joint Escrow Only
Services for the above-mentioned item include:
Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence
Once NSF is processed, Data Ticket will send a custom letter to the individual detailing the returned item and the amount due on the citation
Included
Refunds – Joint Escrow Only
Services for the above-mentioned item include:
Data Ticket will process refunds when notified of each need In the event the utilizes Joint Banking Data Ticket will verify, generate and send each refund due
Refunds will be issued weekly
Refunds will be sent weekly via 1st Class Mail
Included
Monthly Minimum
A minimum fee of $250.00 will be charged on a monthly basis if services do not reach this level
$250.00
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
PROPOSAL FOR THE CITY OF BAKERSFIELD –
SERVICES INCLUDED AT NO ADDITIONAL COST
Online Access for the Agency’s Patrons: Included
The Agency’s Patrons will have the ability to perform the following functions online:
View real-time citation(s) data
Pay for a single or many citation(s)
Request an Administrative Hearing and attach up to three documents supporting their position (optional)
Print a receipt
View pictures of the citation taken by the issuing officer (if the Agency allows) Online Access for the Agency’s Staff: Included
Access to the Agency’s data is based on unique usernames and passwords assigned to each individual who requires access to the system. Data Ticket does not limit the number of individuals who have access to the system and the number and types of access can change at any point with a simple email request to Data Ticket.
Our Solution is setup to maintain a complete audit trail for each and every transaction in the system so that the username is displayed next to every transaction in the system, indicating who performed the transaction and when.
Dependent on the access rights provided to each Agency Staff member, the following capabilities are available:
View real-time citation(s) data, including pictures taken by the Issuing Officer Accept payment via VISA, MasterCard, Discover and American Express credit/debit cards
Accept payment via Cash, Check or Money Order
Process NSFs and Refunds
Reduce or increase violation amounts, dismiss citations, void citations and place a citation on hold
Change citation data, including violations, date, time, location, comments, and others View the complete reason for a Hearing Request and supporting documentation provided by the Appellant directly online
Edit Appellant information
Upload disposition documents sent to the Agency via US Mail Add a note to a citation and see all comments added to the citation Print a receipt
Conversion: Included
Data Ticket will convert the citations currently with the Agency’s existing vendor at no cost to the Agency
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
PROPOSAL FOR THE CITY OF BAKERSFIELD – SERVICES INCLUDED AT NO
ADDITIONAL COST
Reporting: Included
Data Ticket offers 23 reports online for our Clients to generate, print and re-print 24/7.
We provide real-time reports that can be generated for any timeframe required and we provide pre-processed/month-end reports that reflect the month-end view of data. All reports are available online and because we do not purge data unless specifically requested to do so by a Client, the data is available as long as the Agency is a Client. All reports are generated in HTML so our Clients can copy and paste the data into Excel for data manipulation purposes.
If the Agency were to request a report that was not already available, Data Ticket would work with the Agency to design the report and provide it to the Agency at no cost.
Manual Payment Processing: Included
Manually received payments (checks, cash, money orders and credit card payments sent via US Mail) are received at our PO Box in Newport Beach where a bonded and insured courier picks up the mail daily and delivers it to our Newport Beach office On-site Mail Department opens, sorts and batches the payments before providing them to our on-site Data Entry Department
After double-blind entry of each payment, the citations are updated by our Quality Assurance team
Payments are then provided to our Accounting Department where daily deposit slips are completed and provided to a bonded, insured courier who takes them to the bank Customer Service: Included
Data Ticket provides a live, bi-lingual, on-site Customer Service Department that is fully trained to answer questions related to citation issuance, payment, adjudication, fix-it tickets, sign-offs, FTB, advanced credit reporting collections and more All calls are recorded to quality assurance and recordings can be sent to the Agency at any time for review.
Data Ticket’s IVR is bi-lingual and accessible via several toll-free numbers; the IVR provides real-time information to the caller regarding current status, including the amount due
The IVR accepts VISA, MasterCard, Discover, and American Express Web Presence: Included
Data Ticket’s Solution is 100% web-based and Section 508 Compliant and is provided at: www.CitationProcessingCenter.com; this is a generic website in the sense that it is not Agency branded. This website allows for the Agency and the Agency’s Patrons to access citations online
If the Agency prefers to have an Agency branded website, one in which the look and feel mimics that of the Agency’s website, Data Ticket can and will provide this feature to the Agency.
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
PROPOSAL FOR THE CITY OF BAKERSFIELD - FEES ASSESSED TO THE PATRON Credit / Debit Card Processing $3.50 per transaction
Data Ticket is PCI Compliant and provides for the ability to pay via Visa, MasterCard, Discover, and American Express on our website, www.CitationProcessingCenter.com, via our toll-free, bi-lingual Customer Service Representatives, and via our toll-free, bi- lingual IVR Solution
There is no charge to the Agency for credit / debit card processing; however, the Patron is charged $3.50 per transaction; this means the Patron can pay for a single or many citations at once and incur a single $3.50 fee
Payment Plan Processing variable cost
An administrative fee will be assessed to Patrons or the City (if they wish to pay in lieu of the Patron paying) who wish to participate in a payment plan This fee will cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron confirming the details of the payment plan The Agency will have the ability to determine whether Payment Plans are accepted and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback
No fee will be charged to the Agency
Cost Increases:
Postal Rate Increase Offset – If postal rates increase during the term of the agreement, fees to DTI shall be raised immediately to offset the effect of the actual postal rate increase.
CPI Increases – There will be NO CPI increases for the duration of the agreement