CITY OF BAKERSFIELD CLASS SPECIFICATION: 59885
UNIT: GENERAL SUPERVISORY
EEO4: PROFESSIONALS
CLASS TITLE: PERMIT SERVICES SUPERVISOR
CLASS SUMMARY:
Under general direction, plans, prioritizes, assigns, and supervises the public permit processing center activities and staff, emphasizing consistency in service delivery and excellent customer service; organizes, assigns, and reviews the work of assigned staff engaged in providing information and direction to the public on related pl anning, building, land development and permitting services; monitors process steps to support service deliverables and timelines; provides process recommendations to maintain quality service s and efficient operations ; and performs special projects or other work as required.
REPRESENTATIVE DUTIES:
In addition to the above, the following typical tasks and responsibilities are representative of the position's essential duties. They are descriptive, not limiting.
Essential Duties:
Supervises staff by assisting with training, planning, assigning, and reviewing work; Provides coaching and guidance for performance improvement and development; Responds to inquiries and makes final decisions regarding difficult customer complaints requiring a thorough knowledge of rules, practices, and policies; Assists in the development and implementation of systems and procedures; Coordinates permit services activities with other City departments, divisions, and sections, and with outside agencies;
Maintains statistical records and related reports;
Oversees the acceptance, review, and processing of complex building, land use, and right-of-way permit applications for compliance with codes, regulations, and city requirements;
Ensures all permits and applications are processed accurately and in a timely manner according to established guidelines;
Approves or denies permit requests and provides explanation for decisions and appeal processes to customers;
Provide technical expertise and guidance to staff, applicants, and the public regarding permit processes, requirements, and timelines;
Develops, implements, and ensures uniform application of permitting policies, procedures, and process improvements;
Monitors compliance with applicable building codes, zoning codes, ordinances, and internal policies;
Identify discrepancies or conflicts in applications and recommend changes to policies or procedures;
Ensures proper collection of technical documents, forms and permit fees; CLASS TITLE: PERMIT SERVICES SUPERVISOR (continued) 59885
Reviews close out of permits and applications to ensure appropriate level of documentation;
Ensures completed projects are properly archived with City electronic file retention system;
Tracks fee deferrals, bonds, and other financial elements related to development projects;
Oversees and implements technology upgrades, ensuring software and systems meet department needs and maximize efficiency;
Maintains and improve computerized tracking and data entry systems for applications, permits and plan checks.
DISTINGUISHING CHARACTERISTICS:
The Permit Services Supervisor is the first-line supervisory class. Work involves supervising permit center staff, daily operations of the permit center and the customer service counter, and assists with planning, building, and engineering services and functions. The classification is distinguished in having supervisory responsibility for assigned staff, coordinating activities, and addressing the most complex functions for the unit.
MINIMUM QUALIFICATIONS:
Knowledge of:
Principles and practices of effective supervision, including training and performance evaluation;
Applicable federal, state and local laws, regulations and codes relating to planning , building, and subdivision development sufficient to answer questions and provide information to the public; applicable fire, zoning and related laws and regulations. Principles and practices of land use and construction permitting. Organization and operation of the City and outside agencies i nvolved with development approval and coordination.
Research techniques, resources and sources of information related to permit services; Customer service practices and customer-oriented telephone etiquette; Office administrative procedures and methods;
Principles and methods of business correspondence, recordkeeping, and filing; Principles and practices of sound business communications and correct English use, including spelling, grammar, and punctuation;
General business mathematics and calculations including modern fee collection techniques including utilization of computerized permit systems for billing, collection, reporting and delinquency follow-up;
City permit and plan check procedures, rules, regulations, and guidelines; Related program computer applications.
Ability to:
CLASS TITLE: PERMIT SERVICES SUPERVISOR (continued) 59885
Plan, organize, coordinate, direct, assign, review and evaluate the work of a diverse group of employees engaged in a variety of tasks;
Evaluate alternatives and recommend effective solutions; Exercise independent judgment and initiative within established guidelines; Develops and implements procedures, work standards and internal controls; Maintains effective working relationships; maintain positive public relations. Provide quality customer service to the public, and communicate effectively with diverse populations;
Plan, direct and evaluate the work of staff;
Listen, converse, and effectively respond to a variety of requests for information simultaneously;
Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions to effectively present ideas clearly and concisely;
Establish and maintain effective working relationships with employees, the public and external vendors;
Effectively handle multiple priorities, organize workload, and meet deadlines; Apply pertinent procedures and functions quickly;
Collect, evaluate, and interpret varied information and data, either narrative or statistical form;
Prepare clear, concise, and complete narrative and statistical reports and other written materials;
Interpret municipal ordinances and regulations pertaining to utility services, such as refuse, sewer, and water;
Operate a personal computer and applicable software.
Training and Experience:
Graduation from an accredited college or university with a associate’s degree in business or public administration or related field; AND
Three (3) years of progressively responsible administrative or program technical experience in related field, which include one (1) year of lead work or supervisory experience; OR
An equivalent combination of training and experience, which provides the capabilities to perform the described job duties.
Licenses, Certifications or Special Requirements:
Must successfully complete required pre-employment background investigation.
Physical Conditions or Special Working Conditions:
Standard office and/or shop environment.
CLASS TITLE: PERMIT SERVICES SUPERVISOR (continued) 59885
Approved by the City Council:
Approved by the Miscellaneous Civil Service Board: October 21, 2025