CITY OF BAKERSFIELD CLASS SPECIFICATION: 70100-70150 UNIT: UNREPRESENTED
EE04: PARAPROFESSIONALS
CLASS TITLE: CITY INTERVENTION WORKER I/II
CLASS SUMMARY:
Under direction of the City Manager’s Office of Violence Intervention and Prevention, responsible for incident response to engage very high-risk individuals subject to violence; offers support and services, discourage retaliation, build relationships with victim, family, and victim’s network; respond to various locations to contact individuals referred as high risk clients; coordinate, attend, and/or facilitate community events in neighborhoods with high rates of violence; establish a positive presence in high risk areas; and engage high -risk individuals and groups to offer support ; and performs related work as required.
REPRESENTATIVE DUTIES:
The following typical tasks and responsibilities are representative of the position ’s essential duties. They are descriptive, not limiting.
Essential Duties:
• Responds to call outs for incid ents of violence at any time of day, including immediate emergency responses as directed, to provide community resources, advocate for program enrollment, and build relationships; • Makes initial contact with very high-risk individuals and assess and coordinate resources/services;
• Conducts proactive outreach in identified high -risk areas to identify individuals involved in violence and to build strong relationship s with those individuals, residents, businesses, and community groups;
• Intervenes in potential conflicts by facilitating communication and advocacy for programs that diffuse violence ; and invite them to attend a Community Safety meeting;
• Provides individualized support to clients, including assessing needs, developing safety plans, connecting them to relevant social services, and monitoring progress;
• Establishes and maintains contacts with community-based service organizations, school officials, and resources; collaborate with City and County partners to align efforts and sustain a network of intervention services and violence prevention;
• Interacts with individuals in a respectful and dignified manner using a culturally competent and trauma -informed approach; establish trust, seek answers to questions to better understand the situation;
• Provides referrals to health and wellness services and other suitable agencies; • Establishes and maintains contacts with community-based service organizations and resources;
• Documents all observations and actions using program -specific forms, software and standards; complete reports and records; perform data entry as required; maintain confidentiality of information;
• Attends community meetings, staff meetings, and trainings; CLASS TITLE: CITY INTERVENTION WORKER I/II #70100 and #70150 (continued) • Attends, facilitate, and coordinate community events and violence incident responses.
DISTINGUISHING CHARACTERISTICS:
This class actively engages individuals at high risk of perpetrating or experiencing violence within a community, provides support, program resources, and advocacy in cases where further violent incidents may occur, often focusing on outreach in high-risk areas and building trust with individuals impacted by violence, while collaborating with law enforcement, social service agencies, and community leaders to address the root causes of violence. Incumbents perform work requiring the exercise of sound judgment in assessing members of the community, carrying out appropriate responses, and making referrals to the appropriate services. This class is alternately staffed with City Intervention Worker II and incumbents may advance to the higher level after gaining substantial program knowledge, demonstrating progressive development in the scope of duties, and functioning with minimal supervision. This class if further distinguished from the Outreach Program Supervisor who oversees and leads day-to-day activities and partners with other community-based organizations who specialize in this work.
MINIMUM QUALIFICATIONS:
Knowledge of:
• Knowledge of evidence-based community gun violence reduction initiatives; • City and County demographics, culture and population; • Diverse communities, including intersections between a variety of demographics, social dynamic, and community issues;
• Principles and best practices in related community resources and programs; • Techniques for establishing positive relationships with culturally diverse populations, and/or gang-involved individuals;
• Principles and techniques of interviewing and data collection; • Public contact and community engagement techniques that foster collaborative community exchanges;
• Available resources and services in the City, county, and state. • Writing clearly, accurately, concisely, legibly, and with correct grammatical construction and spelling;
• General office practices, including operation of standard office equipment including a computer terminal;
• Safety practices and procedures related to the work.
• Violence trends and models, including cycles of violence. • Best practices of case management strategies and coordination.
Ability to:
• Maintain composure and exercise good judgment in stressful situation, such as dealing with distressed and/or demanding clients, community & family members, outside influencers;
• Work in high-risk community settings; street outreach and/or gang intervention case management;
• Apply sound decision-making procedures and a thorough analysis of situations when solving problems;
• Travel to a variety of work locations for site engagement, outreach, and meetings;
CLASS TITLE: CITY INTERVENTION WORKER I/II #70100 and #70150 (continued) • Understanding and following written and oral directions; • Interact effectively within diverse cultural communities and with a variety of public and private agencies, including public school officials, law enforcement, community-based and nonprofit organizations, and other city, county, state, and federal agencies;
• Express self clearly and concisely, both orally and in writing; • Maintain accurate and complete case files, records and documentation; • Respond timely to call-outs and provides effective case follow-up with minimal supervision;
• Exercise tact and diplomacy in dealing with sensitive and complex issues and situations;
• Collaborate with law enforcement agencies and follow incident protocols; • Establish and maintain effective working relationships with those contacted in the course of work.
Training and Experience:
• Possession of a High School Diploma or GED; AND
• One (1) year of experience working with high -risk populations providing intervention and diversion services; OR
• Possession of an Associate’s degree from an accredited college or university with coursework in counseling, social services, or a related field preferred. • City Intervention Worker II requires an additional two (2) years of the above experience.
Licenses or Certificates:
• Possession of a valid Class “C” California driver’s license. • Provide reliable self-transportation and current proof of vehicle insurance. • Must successfully complete required pre-employment background. • Pass a tuberculosis screening test.
• Employees must complete "Mandated Reporter" training within two weeks of appointment and as assigned.
Physical Conditions or Special Working Conditions:
• Standard office environment and working conditions;
• Must be willing to work evenings, weekends, and outdoors in all weather conditions;
• Travel to off -site locations, entering and exiting vehicles with extended sitting , standing, and walking.
Promotion to City Intervention Worker II:
Promotion to City Intervention Worker II is made on a merit basis without examination, subject to recommendation by the Department Head and verification by Human Resources that qualifications as approved by the Miscellaneous Civil Service Commission are met.
Approved by Miscellaneous Civil Service Board: May 19, 2026 Approved by City Council: July 15, 2026