Exhibit B
FY26–27 Accessibility Operations and Enablement
Renewal
Provider: Name, Role, Value (NRV)
Client: City of Bakersfield
Term: 12 months, beginning upon City authorization and execution of the agreement Total Annual Budget: $190,000
Engagement Type: Accessibility operations, enablement, remediation, and governance support
1. Purpose and Background
The City of Bakersfield has undertaken a multi-phase digital accessibility initiative to improve compliance with ADA Title II requirements and to build a more sustainable internal accessibility program across its digital ecosystem.
During the initial engagement, Name, Role, Value (originally Sellable) supported the City through discovery, accessibility testing, PDF remediation, governance development, procurement enablement, social media training, accessibility statement support, and operational workflow design. This first phase helped the City identify accessibility risks across websites, mobile applications, PDFs, social media, vendor-managed systems, procurement processes, and department-level publishing workflows.
The FY26–27 renewal represents the next phase of the City’s accessibility maturity. This phase is not intended to repeat the initial discovery effort. Instead, it shifts the work from assessment and planning into embedded accessibility operations.
The purpose of this renewal is to help the City:
● reduce existing accessibility debt;
● continue remediation of priority digital content;
● support Technology Services in web and document accessibility operations; ● improve accessibility governance and reporting;
● strengthen department-level publishing workflows;
● provide targeted training and enablement;
● improve vendor and third-party accessibility accountability; ● and gradually transfer more accessibility ownership to City staff over time.
This engagement is designed to move the City from fragmented accessibility activity toward managed accessibility progress.
2. Operating Model
Name, Role, Value will support the City through a coordinated accessibility operations model organized around four primary motions:
Govern
Accessibility governance, reporting, procurement enablement, leadership coordination, records management, and program oversight.
Enable
Training, department education, content creator support, CivicPlus guidance, reusable onboarding materials, and workflow enablement.
Operate
Embedded operational support working alongside Technology Services, the City Manager’s Office, and department stakeholders to keep accessibility work moving.
Remediate
Ongoing PDF, web, validation, and issue remediation support focused on reducing the City’s accessibility backlog and preventing new issues from compounding.
The long-term goal is not indefinite dependency on outside support. The goal is to operate alongside City staff while building the workflows, documentation, knowledge, and confidence needed for City teams to own more of the accessibility function over time.
3. Scope of Services
The FY26–27 renewal includes the following workstreams.
Workstream 1: Accessibility Governance and Operations Support Annual Allocation: $42,000
This workstream provides ongoing accessibility program operations support for the City Manager’s Office, ADA coordination function, WCAG Committee, Technology Services, and relevant department stakeholders.
Name, Role, Value will support the City in maintaining governance structure, managing accessibility priorities, documenting progress, and coordinating across workstreams.
Included Services
● Weekly core project coordination meetings.
● Monthly or periodic WCAG Committee planning and facilitation. ● Support for Senior Management Team or leadership-facing accessibility updates. ● Accessibility roadmap management.
● KPI and progress tracking.
● Remediation progress reporting.
● Accessibility records management and documentation support. ● Support maintaining evidence of good-faith accessibility efforts. ● Accessibility intake guidance.
● Department-level coordination support.
● Accessibility role clarification across departments, Technology Services, Procurement, City Clerk, and the ADA coordination function.
● Issue escalation guidance for third-party systems.
● Procurement enablement follow-up.
● Support operationalizing accessibility policy, RACI, and governance documentation. ● General strategic consultation for City leadership related to digital accessibility operations.
Expected Outputs
● Updated accessibility roadmap or quarterly operating plan. ● Monthly or periodic progress summaries.
● Governance meeting templates and agendas.
● Updated RACI or ownership documentation as needed.
● KPI tracking structure.
● Procurement and vendor accessibility workflow guidance. ● Department-facing accessibility communication support as needed.
Example Operations Support Project – Web Accessibility Tools, Translation, and Document Decision Support
The City is evaluating how tools such as DocAccess and Recite Me may fit into its future document accessibility and translation workflows.
Name, Role, Value will support the City in developing a decision-making framework for determining which documents should be:
● archived;
● manually remediated as PDFs;
● converted to accessible HTML;
● routed through a tool like DocAccess;
● translated;
● or handled through another approved process.
Web accessibility tools are understood to provide functionality for converting PDFs into accessible HTML pages and may support translation workflows. It is not expected to replace all manual remediation needs. Some documents will remain better suited for manual PDF remediation, while others may be appropriate for HTML conversion or future tool-assisted workflows.
Name, Role, Value will help the City evaluate where web accessibility tool fits within the broader accessibility operations model, especially for new documents entering Technology Services workflows after the renewal begins.
Included Support
● Document routing decision tree.
● Workflow recommendations for Technology Services.
● Guidance on when HTML conversion may be appropriate.
● Guidance on when manual remediation remains appropriate. ● Consideration of translation-related accessibility impacts. ● Coordination with PDF intake and publishing workflows.
Not Included Unless Separately Approved
● Purchase or licensing of DocAccess or a similar tool. ● Certified translation services.
● Bulk translation of existing document libraries.
● Legal determinations regarding SB707 or other translation obligations. ● Full implementation or configuration of third-party translation tools.
Workstream 2: Technology Services Accessibility Support and Web Operations
Annual Allocation: $72,000
This workstream reflects the City’s shift away from a fragmented web support model and toward a more coordinated accessibility operations model centered around Technology Services.
Name, Role, Value will provide a dedicated accessibility professional who works directly alongside Technology Services. This role is intended to reduce unnecessary coordination overhead, decrease the number of requests flowing through individual City staff, and help Technology Services build sustainable accessibility workflows over time.
Primary Goals
● Support Technology Services in accessibility-related web and document operations. ● Reduce unnecessary dependency on disconnected outside vendors. ● Improve triage and routing of accessibility issues.
● Support CivicPlus accessibility workflows.
● Coordinate with CivicPlus and third-party vendors where appropriate. ● Help Technology Services develop accessibility QA capacity. ● Reduce the volume of ad hoc accessibility requests routed through Walter, Adam, or other individual staff members.
● Document repeatable workflows so Technology Services can assume more ownership over time.
Included Services
● Embedded accessibility support for Technology Services. ● CivicPlus content management support related to accessibility work. ● Coordination of remediated document uploads to CivicPlus. ● Support maintaining remediation logs and digital content inventories. ● Accessibility issue triage and prioritization.
● Validation testing of remediated web content.
● Technical accessibility consultation for Technology Services. ● Accessibility QA review for newly created or updated pages. ● Support coordinating accessibility questions with CivicPlus. ● Support coordinating accessibility questions with third-party vendors. ● Remediation routing recommendations by responsible party. ● Documentation of Technology Services accessibility workflows. ● Office hours or asynchronous accessibility support for Technology Services staff. ● Support for identifying what can be handled internally, what should route to CivicPlus, what should route to a third-party vendor, and what should remain with Name, Role, Value.
Capability Transfer
This workstream includes ongoing knowledge transfer to Technology Services. Name, Role, Value will document processes, explain recommendations, support practical use of accessibility tools, and help City staff build working knowledge of accessibility QA practices.
The intent is to operate alongside Technology Services first, then gradually transfer defined responsibilities as workflows mature and staff capacity allows.
Expected Outputs
● Technology Services accessibility workflow documentation. ● Remediation routing model.
● Remediation of current issue backlog.
● CivicPlus accessibility support checklist.
● Validation testing process.
● Department communication process for document replacements. ● Accessibility escalation path.
● Accessibility office hours or support cadence.
● Updated issue tracking and remediation documentation.
Workstream 3: PDF Remediation and Operational Document Support Annual Allocation: $48,000
This workstream supports remaining high-priority PDF remediation needs, new document intake, and operational document accessibility workflows.
The City’s initial accessibility work confirmed that PDFs remain one of the highest-volume and highest-risk areas of the digital accessibility program. This workstream is intended to support both reactive remediation and the development of a sustainable intake and prioritization process for future documents.
Included Services
● Remediation of approved priority PDF batches.
● Support for remaining high-priority Phase 1 backlog items. ● Accessibility validation of remediated PDFs.
● New document intake support.
● Department remediation batching.
● PDF prioritization support based on usage, legal relevance, public impact, and operational need.
● FileCloud or other repository coordination support.
● Upload and replacement coordination with Technology Services. ● Support maintaining a remediation tracker and audit trail. ● Department-facing communication support before remediated documents are replaced. ● Support for document accessibility decision-making, including whether to remediate, archive, convert to HTML, or defer.
Department Review and Replacement Process
To avoid rework, Name, Role, Value will help the City formalize a department notification process before remediated files are uploaded or replaced.
The process may include:
● notifying department leads of files scheduled for replacement; ● providing a deadline for departments to flag content that must remain unchanged; ● requiring departments to identify needed revisions before remediation or upload; ● documenting when no response is received;
● and proceeding with replacement after the review deadline.
This process is intended to reduce duplicate work for Technology Services and prevent departments from requesting avoidable changes after remediated files are already live.
Expected Outputs
● PDF remediation batches.
● Remediated and validated accessible PDF files.
● PDF intake and prioritization process.
● Department notification template.
● PDF remediation tracker updates.
● PDF replacement workflow.
● Document archive/remediate/defer decision support.
Workstream 4: Accessibility Training and Enablement
Annual Allocation: $20,000
This workstream supports targeted accessibility enablement across departments and content creators.
The City’s accessibility obligations cannot be met through remediation alone. Departments that create, upload, publish, procure, design, or distribute public-facing digital content need practical guidance tied to their actual workflows.
Included Services
● Accessible document creation training cohorts.
● Department-level accessibility office hours or working sessions. ● City Clerk and document workflow enablement.
● Role-based enablement for content creators.
● Reusable checklists, guides, and onboarding materials. ● Training materials adapted from prior Bakersfield workstreams, including social media, brand color contrast, procurement, and PDF workflows.
Anticipated Training Areas
Training may include:
● accessible Word and PDF creation basics;
● alt text and image description practices;
● CivicPlus page and document publishing practices;
● accessible link text and headings;
● color contrast and brand usage;
● procurement accessibility awareness;
● and department-specific accessibility workflows.
Expected Outputs
● Training sessions and recordings.
● Reusable checklists.
● Department-facing guidance materials.
● Content creator onboarding materials.
● Document creation and publishing guidance.
● Training attendance support, where available from the City.
Workstream 5: Extended Testing and Validation Support
Annual Allocation: $8,000
This workstream provides limited ongoing testing and validation support beyond the initial engagement.
The purpose is to help the City confirm that remediation work is effective, identify issues in newly launched or updated content, and avoid creating new accessibility problems while existing backlogs are being reduced.
Included Services
● Validation testing of remediated content.
● Spot testing of newly created or updated pages.
● Accessibility review of selected new content before publication. ● Limited design review.
● Limited third-party application review.
● Supplemental accessibility testing as approved within available budget. ● Support identifying whether issues are owned by Technology Services, CivicPlus, a department, a third-party vendor, or Name, Role, Value.
Expected Outputs
● Validation notes.
● Issue summaries.
● Prioritization guidance.
● Testing observations.
● Recommendations for remediation routing.
4. Staffing Model
Name, Role, Value will support the City through a blended accessibility operations team model.
This model is intended to provide both strategic continuity and operational flexibility.
Fractional Program Lead
Provides executive guidance, governance support, roadmap oversight, leadership coordination, vendor alignment, and escalation support.
Technical Project Manager
Supports weekly coordination, committee facilitation, reporting, intake management, operational follow-through, and cross-department coordination.
Technical Accessibility Specialist
Works directly with Technology Services on CivicPlus support, issue triage, remediation routing, validation testing, accessibility QA, and operational documentation.
Accessibility Training and Enablement Support
Supports training facilitation, curriculum development, onboarding materials, cohort delivery, and workflow enablement.
Extended Accessibility Support Team
Provides additional remediation, testing, QA, and advisory support as needed within the approved budget and workstream allocations.
Name, Role, Value may assign or substitute qualified team members as needed to fulfill the scope, provided that continuity and expertise are maintained.
6. Engagement Cadence
The anticipated cadence includes:
● weekly core project syncs;
● recurring Technology Services coordination;
● monthly or periodic WCAG Committee meetings beginning after renewal kickoff and City scheduling alignment;
● periodic leadership or SMT coordination as requested; ● training sessions scheduled in coordination with City staff availability; ● asynchronous support through email, Microsoft Teams, or other City-approved communication channels.
Meeting cadence may be adjusted based on City priorities, staff availability, budget usage, and workstream activity.
7. Fees and Budget
The total fee for the 12-month engagement can be up to, but not to exceed $190,000.
Budget Allocation
Workstream Annual Allocation
Accessibility Governance and Operations Support $42,000 Technology Services Accessibility Support and Web
Operations
$72,000
PDF Remediation and Operational Document Support $48,000 Accessibility Training and Enablement $20,000
Extended Testing and Validation Support $8,000
Total Annual Budget $190,000
Unless otherwise agreed in writing, fees will be billed monthly over the 12-month term for services rendered.
An itemized invoice will be provided demonstrating deliverables and where they fall within the workstream sections above.
Workstream allocations are planning estimates. Name, Role, Value may recommend reallocating budget across workstreams if City priorities shift, provided the total approved budget is not exceeded without written approval.
8. Change Control and Additional Approval
The following items are outside the standard scope and require separate written approval before work begins:
● New remediation batches exceeding 50 documents or estimated at more than $5,000 in remediation cost.
● Engineering or redevelopment work requiring modification of CivicPlus templates, site- wide code, or platform configuration beyond standard content management support. ● Full website rebuilds, redesigns, or content migrations involving more than 25 pages or department sites.
● Expanded testing initiatives covering more than 30 net-new pages, digital properties, or applications beyond the approved scope.
● Emergency remediation requests requiring turnaround in less than two business days. ● Work required outside standard Monday through Friday business hours. ● Training cohorts larger than 15 participants per session, unless mutually agreed. ● Legal representation, expert witness services, formal litigation support, or preparation of legal responses to complaints, regulatory investigations, or lawsuits. ● Certified translation, legal translation review, or bulk document translation. ● Purchase, licensing, configuration, or implementation of third-party software not expressly included in this scope.
When a request falls outside the approved scope, Name, Role, Value will notify the City, provide an estimate where applicable, and obtain written approval before beginning the additional work.
9. City Responsibilities
To support successful delivery, the City will provide:
● timely access to relevant systems, including CivicPlus, FileCloud, Microsoft Teams, or other approved platforms as needed;
● appropriate points of contact for Technology Services, City Manager’s Office, Procurement, City Clerk, and relevant departments;
● timely review and approval of documents, workflows, and recommendations; ● department contacts for PDF review, replacement, and escalation; ● access to relevant vendor contacts when third-party coordination is needed; ● attendance support for training and enablement sessions; ● legal, procurement, and leadership review where City approval is required; ● timely notice of capacity constraints, staff transitions, budget changes, or priority shifts that may affect delivery.
The City remains responsible for final decisions regarding policy adoption, legal compliance positions, procurement actions, vendor selection, document publication, and public communications.
10. Access, Confidentiality, and Data Handling
Name, Role, Value may require access to City systems or files to perform the services described in this scope.
Name, Role, Value will:
● use City-provided access only for authorized project purposes; ● follow the principle of least privilege where system access is provided; ● comply with City-approved access processes;
● protect confidential City information using reasonable administrative, technical, and operational safeguards;
● not disclose confidential City information to unauthorized parties; ● notify the City if access issues, security concerns, or data handling questions arise; ● and coordinate with City staff before materially changing how project files or records are stored, transferred, or shared.
The City may revoke or modify system access as needed, provided that both parties work together to avoid unnecessary disruption to project delivery.
11. Limitations
Name, Role, Value provides accessibility operations, consulting, remediation, testing, training, and enablement support.
Name, Role, Value does not provide legal advice. Any legal interpretation of ADA Title II, SB707, procurement law, public records obligations, litigation risk, or regulatory compliance should be reviewed by the City Attorney or other qualified legal counsel.
Accessibility work is also dependent on third-party platforms, vendor systems, City-controlled workflows, staff adoption, and technical limitations of existing systems. Name, Role, Value will support the City in identifying, documenting, prioritizing, and mitigating accessibility issues, but cannot guarantee that third-party platforms, vendor-controlled systems, or all City digital assets will become fully conformant within the term.
12. Success Measures
By the end of the FY26–27 engagement, success should include measurable progress in the following areas:
● reduction of high-priority PDF remediation backlog;
● improved Technology Services ownership of accessibility workflows; ● clearer routing between Technology Services, departments, CivicPlus, third-party vendors, and Name, Role, Value;
● operational WCAG Committee cadence and governance structure; ● improved accessibility documentation and audit trails; ● department staff trained on role-specific accessibility practices; ● stronger procurement and vendor accessibility expectations; ● validation process for remediated content;
● defined decision tree for PDF remediation, HTML conversion, archiving, and DocAccess or similar tool routing;
● and reduced reliance on fragmented outside vendor coordination.
The long-term goal is to position the City to sustain digital accessibility with increasing internal ownership and a smaller external support footprint in future years.