Quality Assurance Surveillance Plan
For
Directorate of Resource Management (RMO)
For
Administrative Services Support Contract
6 January 2020
_________________ Ms. Virginia I. Kemp
Contracting Officer COR
Mission & Installation Contracting Command ASD, RMO, USAG Fort Irwin, CA 92310 Fort Irwin, CA 92310
2 TABLE OF CONTENTS
Subject Page Number
1. Overview
2. Description of Services
3. Roles and Responsibilities
4. Contract Quality Requirements
5. Government Surveillance
6. Non-Conforming Performance
7. Deduct Plan
8. Data Analysis
9. Acceptance of Services
10. COR Status Report
11. Contractor Manpower Reporting Application (CMRA)
12. Contractor Performance Assessment Reporting System (CPARS)
13. Combating Trafficking In Persons
14. COR/Quality Assurance Surveillance Files
3 15. QASP Changes
1. Overview.
1.1. Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS/Annex’s).
1.2. Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable.
Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.
2. Description of Services.
2.1. Scope of Work.
The Contractor shall: Operate a Central Mailroom located in Building 306, Monday through Friday, (excluding Federal holidays, Saturdays, and Sundays) from 0800 to 1630. Provide customer service to U.S. military personnel, their family members, units training on a rotational basis on Fort Irwin, DoD/DA Civilians, and contractor personnel. Operate a Customer Service Window, Monday through Friday, from 0800 to 1630 (excluding Federal holidays, Saturdays, and Sundays). The Contractor shall screen, sort, and deliver all properly addressed incoming mail to the correct customers. Sort, meter (affix postage), and dispatch all properly addressed outgoing official mail IAW applicable publications, policies and procedures. The Contractor shall provide mail directory services. Receive DA Form 3955 for Soldiers in-processing and out-processing the installation. Screen all mail to ensure a correctly formatted address has been utilized by customers. Correctly redirect, endorse, and distribute to the addressee, or return to the USPS. The Contractor shall provide postal support to U.S. military personnel and DoD civilians operating a unit mailroom. Provide training to unit postal appointees that includes (at a minimum) information emphasizing the proper performance of their duties, the importance of safeguarding mail, handling accountable mail, mail delivery, and consequences of negligence of duty. Administer a written test on all aspects of unit postal operations to prospective postal appointees IAW DoD postal regulations and AR 600-8-3. Test, score and provide test results to prospective postal appointee. The Contractor shall 4 utilize DA Form 7698, Unit Mail Room (UMR), Consolidated Mail Room (CMR), and Postal Service Center (PSC) Inspection Checklist to conduct and document unannounced unit mailroom inspections.
The Contractor shall: Provide Army Records Information Management System (ARIMS) Services and training. Provide recordkeeping services that include hard copy document scanning into digital form in support of the transition to electronic recordkeeping. Provide ARIMS technical assistance, advice, training, and other recordkeeping services to customers. Maintain up-to-date knowledge and information concerning Government records management programs regardless of media. Conduct ARIMS/Records Management training in a classroom setting. Receive, review, and monitor Records Coordinator appointment memorandums. Provide office symbol construction guidance as it applies to each organization IAW AR 25-59 and other relevant records management directives to customers. Maintain the Office Symbol Directory (current list of validated installation office symbols). Receive and review office symbol validation documents and updates from installation organizations to determine validation. Enter accurate, current office symbol data into the U.S. Army Addresses and Office Symbols On-line website.
The Contractor shall: Provide procedural guidance to supported activities on installation form and publication matters.
Determine correct publication media, format, and audience by conducting appropriate research to ensure compliance with local and DA Publishing policies and rules. Coordinate a review of all installation-level forms and publications with publication proponent. IAW AR 25-30 and DA Pamphlet 25-40, review publications periodically, at least once every 18-months or when a reprint action is initiated If sooner, of all installation-level forms and publications. Create and design accurate installation–level forms using current, automated, Army approved, ADOBE forms designer tools and software, based on customer requirements.
Maintain an index and library of all published installation-level forms and publications. Maintain a consolidated list of installation publications accounts (active and inactive) containing assigned publications account number, account holder organization name/unit, physical address, UIC, primary publications officer name, mailbox number, account status, and status reason. Validate information of each account with the account holder at least once annually. Receive, review, and process updated DA Form 12.
The Contractor shall: File and maintain records IAW AR 25-400- 2 and DA Pamphlet 25-403 guidance. Comply with the Privacy Act of 1974 and DoD 5400-11-R, Protection of PII, guidance. Appoint a Central Mailroom Key and Lock Custodian in a memorandum format to conduct key and lock controls and 100% key inventory IAW AR 190-11 and AR 190-13. 5 2.2. Type of Contract. To be determined.
3. Roles and Responsibilities.
3.1. Government.
3.1.1. Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.
3.1.2. Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:
assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract:
issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.
3.2. Contractor.
3.2.2. Project Manager. Not applicable.
4. Contract Quality Requirements.
4.1. Contractor’s Quality Control Program. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall ensure services are performed in accordance with this PWS/Annex’s. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.
4.2. Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has 6 performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).
5. Government Surveillance.
5.1. Methods of Surveillance. The following Methods of Surveillance will be utilized in monitoring the Contractors’ performance:
5.1.1. 100% Inspection.
5.1. 2. Periodic Inspection.
5.1.3. Customer Feedback. Substantiated complaints submitted into the Interactive Customer Evaluation (ICE) will be used in addition to documented records of complaints. The following procedures will be followed when a complaint is received.
The COR will:
• Request the complainant submit the complaint in writing. • Investigate and determine the validity of the complaint. • If the complaint is determined to be invalid, the COR will inform the complainant of the reason(s) as soon as practical. • For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be followed.
5.2. Surveillance Schedule. A Surveillance Schedule will be created each month. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. A copy of the Surveillance Schedule will be filed in the PIEE SPM, COR Management Tool, at https://wawf.eb.mil / (Either as an Attachment to the Monthly COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online File.).
5.3. Surveillance Instructions/Checklists. Surveillance Checklists, Attachment 2, will be utilized and completed when surveillances are conducted.
7 5.4. Surveillance Documentation. The applicable Surveillance Checklist(s) will be completed when/as Surveillances are conducted. Completed Surveillance Checklist(s) will be filed in the PIEE SPM, COR Management file at, https://wawf.eb.mil/, (Either as an Attachment to Monthly COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online File.).
6. Non-Conforming Performance. (NCR):
Performance Deficiency and Corrective Action: A verbal notification to the contractor can be used to notify the contractor when the Government identifies nonconformance or potential nonconformance. Verbal notification will allow for appropriate corrective action by the contractor.
If a contractor self-identifies a contract nonconformance and takes timely, appropriate action to correct it, and discloses it to the Government or the Government otherwise becomes aware of their action, a NCR should not be issued just because the contractor identified a nonconformance. If the Government concludes contractor corrective action of internally identified contract nonconformance is ineffective, then a NCR can be issued and will include weaknesses in the contractor’s corrective action process.
Nonconformance Report (NCR): NCRs shall only be used to address nonconformance of contract requirements and not nonconformance of internal contractor documents/processes unless those documents/processes are directly traced to contract requirements, or are processes/documents accepted or approved by the Government as part of a contract requirement. The principle condition for issuing a NCR is the Government’s independent identification of a nonconformance along with a decision not to issue a contract remedy which can only be issued by the KO.
If the nonconformance involves a hazard which could result in injury or death of a person or damage to equipment, any observer should step in to engage the contractor to immediately correct the situation before an accident or incident occurs or becomes more serious. The nonconformance report should follow the immediate on-the-spot engagement/corrective action by the COR.
The contractor shall not wait for an NCR to be issues to begin correcting a hazardous nonconformance.
6.1. Level 1 Nonconformance:
(1) For quality requirements, Level 1 corresponds to ‘minor nonconformance’ as defined in FAR 46.101. (Level =1, Type = Minor (L1-Minor)). (See definitions in FAR 46.101 and ACC AI Part 46.101 for definition of contract quality requirements). (2) For nonconformance of contract requirements/terms not related to quality requirements, level 1 non-conformances are those that are ‘minor’ in nature such that they can be promptly corrected by the contractor, present no need for root cause analysis or determination if other contract requirements are affected, present no need for further preventive action, and do not materially reduce the usability of the supplies, services, construction, or deliverables. While the contractor must correct the 8 nonconformance, further actions and Government follow-up are not required, and no written response from the contractor is needed.
6.2. Level 2 Nonconformance:
(1) For quality requirements, Level 2 corresponds to ‘major nonconformance’ as defined in FAR 46.101. (Level =2, Type = Major (L2-Major)). (See definitions in FAR 46.101 and ACC AI Part 46.101 for definition of contract quality requirements). (2) For nonconformance of contract requirements/terms not related to quality requirements, level 2 nonconformance(s) are those that are ‘major’ in nature such that they are not promptly correctable, and/or warrant root cause analysis and preventive action, and/or need action by the contractor to determine if other contract requirements are affected. These nonconformance’s are serious enough to warrant not only correction of the nonconformance, but also a written response from the contractor (a CAP), and Government follow-up. For nonconformance of contract terms and conditions not related to quality requirements, the qualifying distinction between a Level 1 and Level 2 nonconformance is the need for a CAP and Government follow-up. (3) A NCR identifying a Level 2 nonconformance may also be issued after repetitive Level 1 instances of the same or similar nonconformance demonstrate the contractor is failing to institute effective corrective action and/or failing to implement effective quality and/or internal control(s). For nonconformance of contract requirements/terms not related to quality requirements or classified as a ‘significant deficiency’ in a business system, level 3 nonconformance(s) are those that are ‘critical’ in nature such that they represent a serious weakness in internal controls and/or have actual or potential significant impact(s) on contract performance and/or the supported unit/Government operations. For these nonconformance(s), the qualifying distinction between a Level 2 and Level 3 nonconformance is the seriousness of the issue prompting the need for higher level management to address the nonconformance and resulting corrective action.
6.3. Level 3 Nonconformance:
(1) Due to the nature of a Level 3 nonconformance, these types of nonconformance are candidates for contract remedies.
Therefore, before issuance of a NCR with a L3 nonconformance, consideration should be made whether an NCR or contract remedy is more appropriate. Issuing a Level 3 NCR in lieu of a contract remedy would normally be considered the Government’s final attempt to work with the contractor to resolve a contractual nonconformance before contractual remedies are used.
However, issuance of a Level 3 NCR is not a requirement before using contractual remedies. (2) A NCR identifying a L3 nonconformance (or a contract remedy) may be issued after repetitive Level 2 instances of the same or similar nonconformance demonstrate the contractor is failing to institute effective corrective action or failing to implement effective quality/internal controls. Repetitive major non-conformances with the same or similar requirement(s) increase the risk to the Government that continued, repetitious, or cumulative failures may significantly impact the requiring activity mission, or may result in hazardous/unsafe conditions.
9 (3) Do not use any other levels other than those above. There is no escalation of levels above Level 3. If a nonconformance were to be considered more serious than a “critical nonconformance,” or “significant business deficiency” then it is more appropriate to issue a contract remedy than a NCR. Likewise, if a contractor fails to adequately correct a critical nonconformance, a contract remedy should be issued only by the KO.
6.4. Documenting NCRs.
(1) Use format #1 (attachment 6.2) for L2 or L3 NCRs on noncommercial contracts or commercial contracts with a QCP/QMP (or like requirement). This format has the expanded CAP requirements consistent with FAR 46 clauses or QCP/QMP requirements. (2) Use format #2 (attachment 6.3) for L2 or L3 NCRs on commercial contracts without a QCP/QMP. This format has the simplified CAP requirements consistent with the clause at 52.212-4. (3) Use format #3 (attachment 6.4) when the NCR contains only Level 1 nonconformance. This format has no CAP requirements. (4) NCRs shall use the letter formatting contained in chapter 3 of AR 25-50 Preparing and Managing Correspondence. Use the letterhead of the issuing office. Provide the details of nonconformance in an enclosure and any supporting evidence in tabs to the enclosure (see examples in attachment 6).
6.5. Tracking and Resolving Performance Deficiency and Corrective Action: All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected. The KO will make a final written determination of the Government’s remedies, whether verbal or written, if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.
7. Deduct Plan. This acquisition does not include a Deduct Plan.
8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Reports and may be used to make adjustments to surveillance schedules, increase or decrease surveillance, if deemed appropriate. Negative trends noted using Government data/observations could result in issuing the Contractor a Contract Discrepancy Report. Trends noted using Contractor data will not result in a NCR unless the Contractor is not addressing the negative trend. 10 9. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor.
This is accomplished by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://wawf.eb.mil/.
10. COR Status Report. COR Status Reports will be submitted on a Monthly basis to the Contracting Officer via the PIEE SPM Management Tool. COR Status Reports will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; NCRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information.
Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online file.
11. Enterprise Contractor Manpower Reporting Application (ECMRA). The Contractor must report contractor manpower to the Contractor Manpower Reporting website at http://www.ecmra.mil. While inputs may be reported any time during the Fiscal Year (FY), all data shall be reported no later than October 31 of each calendar year. The COR shall verify that the Contactor has complied with the required contractor manpower reporting annually and document the results in the PIEE SPM, CORs’ Online File under misc. document.
12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and NCRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.
13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.
14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained in the on-line COR Management Tool per Army Contracting Command Pamphlet, 70-1.
15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.
11 COR’S Signature Block
Contracting Officer’s Signature Block
Attachments:
1. Performance Requirements Summary (PRS)
2. Surveillance Checklist
3. NCR Worksheet, dated 5 Oct 18 - Final Blank
4. Attachment 6.2- NCR Letter Format 1
5. Attachment 6.3- NCR Letter Format 2
6. Attachment 6.4 -NCR Letter Format 3
12 Attachment 1
Performance Requirements Summary (PRS)
Item
# Required Services PWS Reference Performance Standard Acceptable Quality Level Incentive/Disincentive 1 Receive official mail not
addressed to private
housing residences from the
United States Postal Service
(USPS)
1.9.2.4.1 Screen, sort, and deliver all
incoming mail to the correct
customers within one (1)
business day. Report any
known or suspicious mail
suspected of being dangerous
to persons or property IAW
DoD 4525.6 M and AR 25-51.
CLS 113A CL3
No more than three
(3) contractor
attributable
discrepancies per
month.
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
2 Maintain Central Mailroom
equipment operational at all
times with no deviations
attributable to the Contractor
1.9.2.4.2 Maintain Central Mailroom
equipment operational at all
times with no deviations
attributable to the Contractor.
Comply with on-site
maintenance services contract
requirements for equipment
IAW manufacturer
recommendations. If
equipment malfunctions,
consider it an emergency.
CLS113A CL3
Zero deviation from
performance
standard
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
3 Appoint a Central Mailroom
Key and Lock Custodian.
1.9.2.4.18 Conduct key and lock controls
and 100% key inventory IAW
AR 190-11 and AR 190-13.
Zero deviation from
performance
standard
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
13 failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
4 Process outgoing official
mail and distribution IAW
applicable publications,
policies and procedures
listed in PWS Section 7.2 –
“Applicable Directives and
Publications.”
1.9.2.5.3 Screen, sort, meter, and
dispatch all properly addressed
outgoing mail within one (1)
business day. Accountable
mail shall be routed same day
of receipt. Complete PS Form
3883. CLS113C CL3
Zero Deviation from
performance
Standard
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
5 Prepare and submit reports
to the COR, KO, and Official
Mail Manager IAW CDRL
requirements.
1.9.2.4.26 Prepare and submit reports to
the COR, KO, and Official Mail
Manager IAW CDRL
requirements.
90% or more are
accurate,
completed, and on
time
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
6 Log the names, unit of
assignment, and date of
training attendance of
attendees and submit the
information via email to the
Official Mail Manager for
issuance of completion
certificate.
1.9.2.6.7 Provide training in a
classroom-type setting.
Convey information in a clear,
concise manner. Receive and
respond accurately to
questions.
Classroom training is
scheduled/conducted
on a monthly basis.
Periodically sit in on
training.
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
14 Assessment Reporting
System.
7 Provide Inspection Mail
Services IAW AR 600-8-3.
1.9.2.6.10c
Conduct unit mailroom
inspections of all serviced unit
mailrooms during unit
mailroom posted hours of
operation. Submit completed
DA Form 7698. CLS 113D.
Zero Deviation from
performance
standard
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
8 Provide ARIMS/Records
Management training.
1.9.2.7.5a
Provide training in a
classroom-type setting.
Convey information in a clear,
concise manner. Receive and
respond accurately to
questions. CLS113E.
Classroom training is
scheduled/conducted
on a quarterly basis.
Periodically sit in on
training. Conduct
survey assessment
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
9 Coordinate review of
installation-level publications
and forms.
1.9.2.9.5 Coordinate review (including
editing and authentication) of
routine installation-level
publication and forms within 30
working days of request from
customer. Validate
publications account
information for accuracy at
least once annually. CLS
113F
Validate 100% of
publications
accounts information
for accuracy with
customer at least
once annually.
The primary method is
through Contract Deficiency
Reports but in extreme cases
could include Option Year
consideration or Termination
for Default. In addition, the
failure will be reflected in the
Contractor Performance
Assessment Reporting
System.
15 ATTACHMENT 2 SURVEILLANCE CHECKLIST
16 17
18 CSPR Checklist Instructions
The CSPR Checklist template was designed to document the contractors in technical and non-technical performance, including measures associated with future CPARS reporting. The KO may dictate the use of this form in conjunction with the mandatory use SPM Smart Form Monthly COR Status and Progress Report (CSPR). This checklist cannot replace the SPM CSPR. Upload this checklist manually in the Surveillance Documents section of the Contract's SPM record.
You must insert the items required for evaluation during the CSPR period: These the light yellow blocks on the left of the form. Include the method of surveillance in the Use proper naming conventions when naming this document and prior to uploading, e.g. for Jerry Mark Doe, checklist for = Doe_JM_CSPRChecklist_Contract #_160120.
TECHNICAL AREA EVALUATION
LIGHT TAN CELLS: these entries must be consistent with the KO approved QASP and Schedule. You must insert the technical items identified for evaluation during the CSPR period: Do so under the Technical Area Evaluation section in the light tan blocks on the left of the form. Four things must be included in each tan block; 1) the method of surveillance, 2) a description of the item or service being evaluated, 3) the reference to the item or service from the PWS, SOW or other requirements document i.e. drawings, tech exhibits, cited regulations etc. and 4) the objective standard of performance. If you are using a random sample or hybrid surveillance that involves a random sample either explain how you arrived at the sample size and distribution consistent with the QASP or reference the document where your random sampling technic/process is explained.
LIGHT PURPLE CELLS: select the numerical rating from the drop down, the color of the cell will change based on your selection. Numerical ratings are defined in the Evaluation Rating Criteria section and are consistent with those used by CPARS. These rating can also aid you when completing the checkbox rating in the SPM’s monthly CSPR SmartForm. These ratings are averaged with Non-Technical Evaluations and serve to paint an overall picture of the contractor’s monthly performance. The evaluations are a support to you when dealing with the KO, QAS and contractor when issues arise or for award fee process. The rating system is designed to support the CPARS Process; wherein, monthly report can be averaged for the year and used in conjunction with the Additional Comments, discussed below, to develop the yearly CPARS appraisal.
LIGHT YELLOW CELLS: enter supporting comments for your rating, explain in sufficient detail that the KO, QAS, supervisor understand upon what objective standard and what reasoning the rating is based.
NoN-TECHNICAL AREA OBSERVATION
DARK GREY CELLS; these ratings are intended to be subjective, if you find that you are leaning to a more objective rating refer back to the description for the Technical Area light tan cells above. Remember to be objective the rating is based on a standard identified in a contractual document. Non-technical ratings may be related to some the Technical objective ratings and should be addressed in the comments cells.
LIGHT PURPLE CELLS: Refer to description above.
DARK GREY CELLS: Refer to description above.
BRIGHT GREEN CELL: This rates the contractor’s utilization, timeliness and accuracy of the Contractor Manpower Reporting system. This is subjective, however; all contract have a clause requiring the contractor to do CMRA so there must also be an objective technical rating above. Note: this in a once per year rating, generally in November of every year the contract is in force, regardless of the contract’s Period of Performance. If the contract ends prior to deadline for contractor submission they will need to do the report after the contract has ended. 19 ATTACHMENT 3 NCR WORKSHEET FINAL BLANK
20 ATTACHMENT 6.2 - NCR LETTER FORMAT 1
21 22
23 24
ATTACHMENT 6.3 - NCR LETTER FORMAT 2
25 26
27 ATTACHMENT 6.4 - NCR LETTER FORMAT 3
28 ATTACHMENT 6.4 - NCR LETTER FORMAT 3
29 30