NIC KUB OF THE WEST
EST. 194)
BARSTOW
Utility Billing,
Cost of Services
CITYOF
8/19/2025
BARSTOW
Cost of Outsourced Customer
Service
Should Burrtec assume active customer service for the City of Barstow's accounts, the following is an approximate increase in those costs.
Account Type # of Accounts Per Acct Cost Monthly Cost Annual Cost Residential 6171 1.95 12,033.45 144,401.40
Commerical 1043 1.70 1,773.10 21,277.20
*Liens 646 56.00 36,176.00 36,176.00
$ 201,854.60
* Based on the average number of files sent annually.
Utility Billing Timeline - Current
Request for Protest Hearing
Hearing Payment Arrangements
Requested
Set for July after full
noticing is complete June 30 -
Last Day to
Pay
Run Delinquent Re-run Non- Early Re-run
Certified
Accounts List Delinquent Funds July - Delinquent
Accounts List Last Day Accounts List
Submit
Run initial past dues to Pay Last Time Prior to
Resolved accounts fall
w/in the 5/1/PY - off Notice of Certified Council Mtg File to 4/30/CY Funds SB
Protest
Notice 1 Notice 2 Hearing County
01 05
Tax Assessment July
31 06
continuous updating to Accounts is ongoing throughout the timeline. 11 MAY JUNE JULY
Utility Billing Timeline - New Process
10 NOV DEC JAN/FEB
Request for June 30 -
Last Day to Protest Hearing
Hearing Payment Arrangements
Set for July after full Pay Requested
Run Delinquent noticing is complete Re-run Re-run
Certied Early
Delinquent 10
Accounts List Delinquent Funds July -
Accounts List Last Day Accounts List Submit
Run initial past dues Resolved accounts fall to Pay Last Time Prior to File to
w/in the 5/1/PY - off Notice of Certified Council Mtg
4/30/CY Protest Funds SB
Notice 1 Notice 2 Hearing County
01 07 08 09
Tax Assessment July
04 06
Continuous Updating to Accounts is ongoing throughout the timelin 10 JUNE JULY
Commercial Billing Support
Commercial bills have the largest dollar amount due per account in the City. These can quickly add up to become unsustainable for the business and a financial burden for the City in prepaying these bills. The following process has been created to review these billings to proactively prevent them from becoming a larger issue.
• An aging report will be pulled monthly and reviewed for accounts 60 days past due with an amount greater than $5,000.
• These accounts will be reviewed for the following;
• Returned mail
• New Ownership
• New Business License information
• Use new found owner information to give a courtesy call to business.
TAN NUD OF THE THAN
• If no new owner information can be found contact Code Enforcement for a field visit. • Update owner information within billing system and send out copies of past due bills. BARSTOW Automation and
Process
Cly of Bansiou
Unity Billing (760) 250-3531 Customer Copy
220 E Mountain Veer 31 870 29-6102
Barsaw. CA 92311 |
Efficiencies
CUSTOMER NAME CUSTOMER NO. PARCEL O SERVICE LOCATIO
A CUSTOMER 123456 0180001099000 100 E Virginia Way.
• All mailing processed through 3rd BILL NUMBER BALL DATE ACCOUNT & ACCOUNT TYPE DUE DATE 100000 0805/2025 1023454 MONTHLY |
party, InfoSend.
DESCRIPTION SERVICE PERSOO SERVICE PERIOO aTY CHARGE AMOUNT
STANT RATE FIONATE
SEWER 0801/2025 05/30/2028 1.00000 $31.00
• Communications through InfoSend
added to the body of bill.
• Establish an internal payment plan
process administratively during the Please note that solid waste rates will increase effective August 1, 2025. to adjust for inflation as tracked by the Consumer Price Index for the Riverside-San Bernardino-Ontario area. (Gov. Code, § 53756; City of Barstow Reso. No. 5222-2025. A full list of the updated rates can be found on the City's Webpage. option to customers to the Protest for youroo you car pay to moler oratis tossess You ma ato aww by mel prin person at 20 E Mountain Vies 2. Sue A Benon CAPRILL Hearing.
KUW OF THE WA Previous Balance $31.00
Total Current Bline $31.68
BARSTOW
OFFICE
THANK
220 East Mountain View St
Suite A
Barstow, CA 92311
YOU
+1 (760) 255-5162
www.barstowca.org
We look forward to working with you!
AN HUN OF THE NOTH
BARSTOW
SAN BERNARDINO COUNTY TRANSPORTATION AUTHORITY
MEASURE I
BY THE NUMBERS
Promises Made - Promises Kept
When the voters of San Bernardino County overwhelmingly approved the Measure extension in 2004, it came with a commitment by SBCTA to deliver on the promises of a better transportation system.
That promise has been kept as the agency
continues to offer more choices for
how we move to and through our
beautiful county.
Measure I has participated in the delivery of
$2.5 projects in a wide range of its programs, totaling $700M $2.9 billion, with Measure I contributing
$682 million. Local
Billion
Improvements
generated for
projects and
programs
More than $700 Million
$2.9
has been returned to local
jurisdictions for projects like
Billion sidewalks, pothole repairs, and
improved signalization
Regional at intersections.
Infrastructure
A
Improvements
Freeways.
32,500
Grade Separatione
Jobs Couble Track
Interchange
Supported by Measure I* sb
* Statistic based on job impact numbers from
USDOT, and revenue generated by Measure I cta Transit
since 2010.
San Bernardino County Transportation Authority www.goSBCTA.com 909.884.8276
1170 W. Third Street, San Bernardino, CA 92410