Administrative Services Director
April 2026
ADMINISTRATIVE SERVICES DIRECTOR
JOB FAMILY: Administrative Services
EEO CATEGORY: Officials/Administrators
FLSA: Exempt
PAY PLAN: Full-Time Pay Plan
UNION STATUS: Unrepresented
PURPOSE STATEMENT:
This executive level position reports to the City Manager; under general direction, organizes, supervises, coordinates and performs technical work in the Human Resources/Risk Management, Information Technology and/or Community Services Departments. Coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among city departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex administrative support to the City Manager, Assistant City Manager and City Council.
SUPERVISION EXERCISED
Exercises direct and indirect supervision over subordinate managers, supervisors and personnel. May oversee any division that does not have an assigned director.
ESSENTIAL FUNCTIONS, DUTIES, AND TASKS:
Function as a Department Head responsible for oversight of the Department or Divisions of Human Resources/Risk Management, Information Technology and/or Community Services Divisions. Exercises direct supervision of subordinate managers, supervisors and personnel. • Plan, direct, and manage the functions of Human Resources (HR)/Risk Management and Programs (Training, Security, and Safety associated with Risk Management. • Oversee recruitment, selection, onboarding, and retention programs. • Ensure compliance with applicable labor laws, regulations, and collective bargaining agreements.
• Coordinate classification and compensation actives, including job descriptions, and salary studies.
• Supports Labor negotiations and contract administration. • Administer benefits programs and oversee open enrollment processes. • Develop, implement, and oversee comprehensive risk management programs, including liability, workers’ compensation, and safety programs.
• Ensure compliance with federal, state, and local safety regulations (e.g., OSHA/Cal-OSHA). • Provides the direction for the City’s information data and cybersecurity protection, and Job Classification Description
Equal Employment Opportunity
Administrative Services Director
April 2026
oversees information technology governance and policies; develops security strategy and awareness programs (including incident response).
• Future assignments may include the oversight of Recreation activities, including overseeing the operations of parks and recreation programs and facilities, as well as strategic planning for the future execution of special events. Assess current programs and services, employing strong leadership skills to benefit the community.
• Develop, monitor and administer division budgets.
• Serve as a liaison with regulatory agencies, and external partners.
EXAMPLES OF DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. • Serve as Department Head; provide general direction to department managers and supervisors and coordinate all issues needing management or policy direction • Establish and advise staff of performance requirements; ensure that employees follow policies and procedures; provide support, mentoring, and coaching for performance improvement and development; observe and document performance; prepare supporting documentation and write performance reviews; conduct performance review presentations; recommend employee recognition and discipline action, u to and including termination, in accordance with established personnel rules, policies, and labor contract provisions. • Develop and implement departmental strategic goals, objectives, operating policies, procedures and work standards.
• Present management with strategies to improve the organizational or operating efficiency of the City.
• Administer and participate in the preparation and administration of the department budget. • Conduct a variety of technical and administrative studies, prepare reports of findings and make recommendations to Management.
• Prepare agenda materials and staff reports for Committee and Council meetings. • Attend Council meetings, prepare reports, make presentations and render advice to the Council as required.
• Monitor and advise staff on the application and interpretation of policies, programs and practices to ensure conformance with local, State and Federal legal requirements. • Supervise application development and recommend modifications to programs, policies, and procedures as appropriate.
• Establish and maintain effective working relationships with co-workers, customers, vendors, Council members, and the public.
• Maintain a positive, healthy, and safe working environment. • Set priorities for training personnel and develop performance standards for positions supervised.
• Represent the City in the meet and confer process with employee organizations in the negotiation and administration of the Memorandum of Understanding and make recommendations.
• Develop and administer the selection, hiring, promotion and termination processes for Administrative Services Director
April 2026
compliance with State and Federal legislation and the City’s policy. • Maintain an HR philosophy that enhances morale, promotes productivity and encourages professionalism among employees.
• Manage the performance evaluation process and supporting documentation for staff members as required.
• Investigate and respond to formal and informal employee complaints. Process grievances and counsel employees on matters related to performance and employment status. • Administer the City’s compensation and classification structure, including assessing staffing needs, recommending new positions, overseeing the establishment of job descriptions, and defining the appropriate salary grades.
• Administer the City’s worker’s compensation and benefits insurance programs and plans. • Administer the HR Budget
• Provide administrative and technical advice and support to employees and department heads on related HR needs.
• Monitor, direct and develop the City’s Safety Programs and practices to ensure employee safety education and a safe work environment.
• Oversee the development and regular review of safety and risk programs and procedures to ensure compliance with State, Federal, and local regulations and codes. • Oversee the City’s third-party liability programs and processes. • Administer the development of priorities for training personnel and the development of standards of performance.
• Administer the Risk Management, Safety, Security, and Training Budgets. • Through subordinate supervisors, manages the design, development, implementation, maintenance and system administration for the City’s process automation computer/server platforms and communication networks including wireless communications systems. • Oversee the development and maintenance of systems security to ensure system and data integrity; manages the development and implementation of automation controls applications to meet the City’s operating requirements.
• Directs and manages teams responsible for city-wide network administration, including enterprise-level server hardware, operating system software, key enterprise applications such as email and messaging, data storage technologies, account and access management, and associated systems, protocols, and processes that support the Agency’s technology environment.
• May direct and manages teams responsible for the Community and Recreation programs and related work, responsible for providing enriching, fun, and meaningful opportunities for the community to come together, enhancing the quality of life for residents and visitors through recreational, cultural, and human services.
• May set priorities for training personnel and develop standards of performance for positions supervised to oversee Special Events, Sports, and department administration.
KNOWLEDGE, ABILITIES AND SKILLS
(At time of application)
Knowledge of:
• Principles and practices of public administration, including purchasing, contracting, Administrative Services Director
April 2026
maintenance of public records, organization, and management. • Principles and practices of Human Resources and Risk Management. • Principles and practices of information technology.
• Principles of municipal budget preparation and control. • Principles and applications of critical thinking and analysis. • Principles of supervision, training and performance evaluation. • Pertinent federal, state and local laws, codes and regulations. • Principles of supervision, training, and performance evaluation. • Coordinate support services and activities with departmental managers and staff, as well as other City departments and officials to ensure all City requirements are met. • Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
• Present conclusions and recommendations clearly, logically and persuasively to both internal and external audiences.
Skills and Abilities to:
• Analyze difficult and complex administrative, financial, operational and organizational objectives and issues, evaluate alternatives and reach sound, logical, fact-based conclusions and recommendations.
• Select, supervise and evaluate department staff.
• Collect, evaluate and interpret appropriate data, either in statistical or narrative form. • Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
• Understand, interpret and respond to internal and external customer needs and expectations. • Using initiative, discretion and judgement within established procedures, guidelines and rules. • Managing situations requiring diplomacy, fairness, firmness and sound judgement. • Supervise, direct, train, evaluate and coordinate the work of assigned staff. • Perform the full range of complex and difficult professional analytical and administrative duties involving the use of independent judgement and personal initiative. • Plan, coordinate and perform surveys, analyses and prepare complex reports including the collection of data, presentation of findings and preparation of clear and concise reports. • Train, supervise, motivate, evaluate and discipline subordinate personnel. • Effectively communicate orally and in writing with City personnel, City Council members, County, State, and Federal agency personnel, consultants, attorneys, independent auditors and the general public.
• Understand, interpret, apply and explain administrative and departmental policies and procedures as well as pertinent federal, state, and local laws, codes, and regulations. • Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility. • Exercise good judgment and tact in dealing with sensitive, complex, and confidential information, records, and reports.
• Establish and maintain effective working relationships with staff, Commissions, the City Council, City Manager and the public.
• Perform duties of an emergency worker in the event of a natural or other disaster.
Administrative Services Director
April 2026
• Perform other duties of a similar nature or level.
JOB QUALIFICATIONS/REQUIREMENTS:
Any combination of education and experience that would provide the required knowledge, abilities and skills is qualifying. A typical way to obtain the qualifications would be:
BA/BS degree in public administration, business administration, human resources management, technology or related field and four (4) years of increasingly responsible professional experience in Human Resources, Risk Management and/or Information Technology
LICENSE(S) OR CERTIFICATE(S)
• Valid state-issued Driver’s License and a good driving record preferred.
WORK ENVIRONMENT / PHYSICAL DEMANDS:
(Must be performed with or without reasonable accommodations) • This position works primarily in an indoor office environment. • Positions in this class typically require reaching, standing, sitting, walking, pushing, pulling, lifting, gripping, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, talking, and hearing with or without reasonable accommodation.
• Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of workday), and/or 10 to 25 pounds of force frequently (1/3 to 2/3 of workday), and/or greater than negligible up to 10 pounds of force constantly (2/3 or more of workday) to move objects. Physical Demand requirements are in excess of those for Light Work.