Community Services Officer
April 2026
COMMUNITY SERVICES OFFICER
JOB FAMILY: Police Administration
EEO CATEGORY: Protective Service Worker NonSworn
FLSA: Non-Exempt
PAY PLAN: Full-Time Pay Plan
UNION STATUS: Represented
PURPOSE STATEMENT:
Under direction and/or general supervision from higher level staff, performs a wide variety of nonsworn field and office law enforcement work in support of Police Department activities including traffic and parking control, crime investigation assistance, transportation and booking of arrestee(s), and other public service activities.
DISTINGUISHING CHARACTERISTICS:
The Community Service Officer is a non-sworn position class responsible for a variety of law enforcement and crime prevention duties.
ESSENTIAL FUNCTIONS, DUTIES AND TASKS:
The following include but are not limited to:
• Participate in preliminary and conclusive investigations of crimes and accidents; photograph and collect evidence at crime scenes, research case information, prepare related reports as required and take statements from individuals; retrieve and identify stolen property. • Prepare missing person reports; maintain report log and update related information in computer; coordinate identification activities with other agencies. • Attend daily briefings; process routine documents.
• Train new Community Service Officers as required.
• Serve as parking control officer; patrol city streets and enforce laws and regulations applicable to non-moving vehicles; write citations for illegal parking; assist in identifying and removing abandoned vehicles.
• Provide assistance to the public; take statements from individuals; correct citations and process routine documents; answer questions related to public safety; provide directions and information; assist disabled vehicles.
• Provide assistance to sworn personnel; photograph and collect evidence at crime scenes; monitor and search prisoners; retrieve and identify stolen property. • Transport and book arrestee(s).
Job Classification Description
Equal Employment Opportunity
Community Services Officer
April 2026
• Administer first aid as necessary.
• Direct traffic at accident sites, parades and special events as needed. • Maintain patrol vehicles and equipment.
• Operate a computer terminal and radio equipment in performing assigned duties. • Prepare necessary reports.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.
KNOWLEDGE, SKILLS, AND ABILITIES:
(At time of application)
Knowledge of:
• Basic organization and activities of a municipal law enforcement agency. • Principles and procedures of record keeping.
• Basic report preparation.
• Modern office procedures, methods and computer equipment. • Procedures and techniques for dealing with the public in a tactful but firm manner. • Procedures, methods and techniques of public safety and civilian law enforcement. • Data collection and report writing techniques.
• Property retrieval and identification procedures.
• Organization and activities of a municipal law enforcement agency. • Principles of supervision and training.
• Pertinent Federal, State and local laws, codes and regulations.
Ability to:
• Learn pertinent Federal, State, and local laws, codes and regulations. • Operate a vehicle in a safe manner.
• Prepare clear and concise reports.
• Maintain accurate records.
• Understand and carry out oral and written directions. • Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work.
• Interpret and apply laws and regulations of the City and Police Department. • Supervise and train assigned staff.
JOB QUALIFICATIONS / REQUIREMENTS:
A combination of experience and training that would likely provide the required knowledge and abilities is qualifying
EXPERIENCE:
Community Services Officer
April 2026
• No experience required; however, two years of public service experience in related field is desired.
EDUCATION:
• High school diploma or equivalent. College course work in the areas of police administration, administration of justice, psychology, sociology or a related field is desired. • Possession of or the ability to obtain a 40-hour Peace Officers Standards and Training (POST) PC 832 Module A certification within six months of hire, which demonstrates the ability to perform the duties of the position.
LICENSE OR CERTIFICATE:
• Valid state-issued Driver’s License and a good driving record.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
(Must be performed with or without reasonable accommodations) • This position works outdoor environment.
• Positions in this class typically require: standing, walking, sitting, gripping, feeling, reaching, stooping, kneeling, crouching, crawling, talking and hearing with or without reasonable accommodations.
• The position requires near, far, and color vision. Incumbents work in all weather conditions, around moving traffic and may also be subjected to physical threats, verbal abuse, and other stressful situations. Acute hearing is also required when providing phone and counter assistance.
• Medium Work: exerting 20 to 50 pounds of force occasionally (up to 1/3 of workday), and/or 10 to 215 pounds of force frequently (1/3 to 2/3 of workday), and/or greater than negligible up to 10 pounds of force constantly (2/3 or more of workday) to move objects. Physical demand requirements are in excess of those for Light Work.