Police Services Supervisor
April 2026
POLICE SERVICES SUPERVISOR
JOB FAMILY: Police Dispatch
EEO CATEGORY: Professionals
FLSA: Exempt
PAY PLAN: Full-Time Pay Plan
UNION STATUS: Represented
PURPOSE STATEMENT:
Under the direction of the assigned administrator, the Police Services Supervisor plans, coordinates, and supervises and manages the police records division, communication center, and operations. Provides complex and responsible staff assistance to commanding officers.
ESSENTIAL FUNCTIONS, DUTIES, AND TASKS:
The following list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or departmentspecific functions, duties, and tasks from those set forth below to address business needs and changing business practices.
• Answers inquiries from the public, both in person and over the phone, and directs customers to the appropriate staff member.
• Manages, plans, develops, coordinates, and oversees the staff and operations of the Records and Dispatch Divisions.
• Supervises and directs the overall activities of the 24-hour communication center. • Participates in the development and implementation of the budget, goals, objectives, policies, and priorities for the Records and Dispatch divisions.
• Oversees the selection, evaluation, coordination, training, and development of staff; implements disciplinary action when necessary; and prepares and signs work performance evaluations. • Trains personnel in California Law Enforcement Telecommunications System (CLETS) and acts as agency CLETS coordinator, ensuring compliance with Department of Justice (DOJ) recordkeeping, audits, inspections, validations, policies, and staff training. • Monitors workflow to meet legal and departmental deadlines; reviews work and inspects records for quality and accuracy.
• Ensures compliance with federal, state, and local laws, policies, procedures, and regulations. • Manages and oversees City communication systems, including wireless accounts, 911 and nonemergency lines, as well as radio operations for the police, fire, and public works departments. • Coordinates system maintenance for the Computer Aided Dispatch (CAD) system and Records Management System (RMS); assesses and recommends adjustments as needed.
Job Classification Description
Equal Employment Opportunity
Police Services Supervisor
April 2026
• Develops and administers staff schedules. Provides temporary relief for dispatch division and records division as required.
• Maintains and updates the master street address guide. • Serves as a liaison to state and federal agencies as a Public Safety Answering Point (PSAP). • Manages CAD software and oversees Next Generation 911 implementation and sustainability. • Maintains and coordinates files, including employee information, and records of taxi, tow and pawn broker companies ensuring compliance with the Barstow Municipal Code. • Orders supplies.
• Analyzes and presents training on new 911 technology trends and reviews legislation for its impact on emergency 911 center operations.
• Audits and compiles various reports (e.g., statistical reports) for the Police Department and Fire Department to ensure reporting compliance with various agencies. • Reviews subordinates' work on fingerprinting applicants for employment, licensing, certifications, and offenders' registration using a live scan terminal. • Acts as a liaison with the Department of Justice, providing Uniform Crime Reports (UCR) data, California Sex and Arson Registration (CSAR) data, auditing patrol stations for reporting accuracy, and training personnel on legal and procedural updates to ensure compliance with federal mandates.
• Responds to subpoenas as the custodian of records in civil and criminal cases, makes court appearances, processes public records requests, and handles discovery requests for the district attorney's office.
• Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
(At time of application)
Knowledge of:
• Standard law enforcement office, communication, and dispatch procedures, methods, and computer equipment, including computer related software • CAD systems, Emergency Medical Dispatch (EMD) systems, an Automated Telephone System, and an 800 mhz radio system
• Offender registration and Department of Justice reporting processes • Police records management and communications, principles, practices, and procedures • Budget preparation and control, record-keeping, and reporting • Personnel processes and procedures
• Federal, state, and local laws, policies, procedures, and regulations • Laws and regulations related to record management and release, including the California Public Records Act
Skills and Abilities to:
• Accurately type and tabulate data at 45 words per minute • Analyze and identify issues, then implement solutions • Plan and organize work to meet schedules and timelines • Communicate effectively in the English language at a level necessary for efficient job performance Police Services Supervisor
April 2026
• Operate a vehicle to travel between locations for business purposes • Relate well, communicate, and work effectively with diverse groups of stakeholders who represent a range of ethnic, cultural, and socio-economic backgrounds JOB QUALIFICATIONS / REQUIREMENTS:
(At time of application and in addition to the Knowledge, Skills, and Abilities listed above.) EDUCATION AND EXPERIENCE:
Any combination of education and experience that would provide the required knowledge, abilities and skills is qualifying. A typical way to obtain the qualifications would be:
Bachelor’s degree in public or business administration or a related field and four (4) years of increasingly responsible law enforcement experience. A Master’s degree is desirable.
LICENSE(S) REQUIRED:
• Valid, state-issued Driver’s License and a good driving record.
CERTIFICATIONS AND TESTING REQUIRED:
• Peace Officers Standards and Training (POST) Certification as a Records and Dispatch Supervisor within six (6) months of appointment
• Public Records Act, Technical Aspects of Records Management, and CLETS Certifications • First aid and CPR
• Emergency Medical Dispatch Certification (EMD)
• National Incident Base Reporting Certificate (NIBRS)
• Federal Emergency Management Agency (FEMA) Incident Command System Certificate WORK ENVIRONMENT / PHYSICAL DEMANDS:
(Must be performed with or without reasonable accommodations) • This position works primarily in an indoor office environment. • Positions in this class typically require: reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions with or without reasonable accommodation.
• Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of workday), and/or 10 to 25 pounds of force frequently (1/3 to 2/3 of workday), and/or greater than negligible up to 10 pounds of force constantly (2/3 or more of workday) to move objects. Physical demand requirements are in excess of those for Light Work.