BARSTOW I City of Barstow (CA)
Police Services Manager
Class Spec Code POLICESERVMGR Established Date 09/01/2026 Last Revised Date 09/02/2026 Salary Range $54.58 - $69.66 Hourly
$4,366.80 -
$5,573.10 Biweekly
$9,461.39 -
$12,075.04 Monthly
$113,536.68 -
$144,900.48
Annually
Bargaining Unit 6 EEO EEO1-
Administrative
Support Workers
Occupational N/A FLSA Exempt
Group
Benefit Code 6 Physical Class CITY
PURPOSE STATEMENT
Under administrative direction of the Police Chief or designee, the Police Services Manager plans, organizes, directs, and evaluates the Police Department's Records and Public Safety Communications Divisions and related administrative operations. The Manager provides highly responsible and complex professional, technical, and administrative support to the Police Chief and command staff; exercises substantial independent judgment in managing 24-hour public-safety support functions; ensures legal and regulatory compliance; and represents the Department with City officials, courts, criminal- justice partners, regulatory agencies, vendors, and the public.
SUPERVISION EXERCISED
Exercises direct and indirect supervision over supervisory, technical, dispatch, records, and administrative support staff. Provides direction to contractors, consultants, vendors, and project teams.
ESSENTIAL FUNCTIONS
The following list of functions, duties, and tasks is typical for this classification.
Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.
• Oversees the delivery of responsive customer service to the public, City departments, law-enforcement partners, attorneys, courts, and other agencies; resolves complex, sensitive, or high-profile inquiries and complaints.
• Assumes management responsibility for the services, staffing, performance, and operations of the Police Records and Public Safety Communications Divisions and other assigned administrative functions. • Directs the overall operation of the 24-hour public-safety communications center, ensuring reliable call-taking, dispatch, emergency medical dispatch, radio, and mutual-aid services and adequate staffing for routine and emergency operations.
• Participates in the development and implementation of the budget, goals, objectives, policies, and priorities for the Records and Dispatch divisions. • Oversees the selection, evaluation, coordination, training, and development of staff; implements disciplinary action when necessary; and prepares and signs work performance evaluations.
• Serves as, or designates, the agency CLETS coordinator; directs required training and ensures compliance with Department of Justice security, access, record-keeping, validation, audit, inspection, and policy requirements.
• Establishes workload priorities and quality-control systems; monitors workflow, staffing, response times, records processing, data integrity, and statutory deadlines; reviews performance data and implements corrective action and process improvements.
• Interprets and ensures compliance with applicable federal, state, and local laws, regulations, court requirements, criminal-justice information standards, retention requirements, City policies, Department orders, and professional standards.
• Provides administrative and operational oversight of assigned City communications systems, including wireless services, 911 and non- emergency telephone systems, recording systems, and radio operations supporting police, fire, public works, and other authorized users. • Coordinates system maintenance for the Computer Aided Dispatch (CAD) system and Records Management System (RMS); assesses and recommends adjustments as needed.
• Ensures development and administration of schedules, minimum-staffing plans, overtime controls, call-back procedures, and emergency staffing; provides operational support or relief when necessary to maintain critical services.
• Ensures the accuracy and maintenance of the master street address guide and other location, response, and dispatch-reference data. • Serves as a liaison to state and federal agencies as a Public Safety Answering Point (PSAP).
• Leads implementation, governance, security, sustainability, testing, and continuous improvement of Next Generation 911, CAD, RMS, radio, and related public-safety technologies.
• Oversees confidential and operational files, including assigned employee records and regulatory records for taxi, tow, pawn, and other businesses subject to Police Department administration under the Barstow Municipal Code.
• Develops and administers assigned operating and capital budgets; forecasts staffing, technology, equipment, service, training, and supply needs; monitors expenditures; prepares purchase requests; and recommends budget adjustments and resource allocations. • Monitors legislation, case law, regulations, technology, cybersecurity requirements, and professional practices affecting police records and emergency communications; assesses operational and fiscal impacts and develops policies, training, and implementation plans.
• Directs preparation, review, certification, and submission of statistical, operational, compliance, workload, and performance reports for the Police Department, Fire Department, City management, and regulatory agencies. • Ensures legally compliant fingerprinting, Live Scan, licensing, certification, and offender-registration services; establishes controls for identity verification, fees, security, documentation, and quality assurance. • Acts as a liaison with the Department of Justice, providing Uniform Crime Reports (UCR) data, California Sex and Arson Registration (CSAR) data, auditing patrol stations for reporting accuracy, and training personnel on legal and procedural updates to ensure compliance with federal mandates.
• Serves as, or supports the designated, custodian of records; oversees subpoenas, civil and criminal discovery, court appearances, Public Records Act requests, body-worn-camera and digital-evidence requests, records sealing and expungement orders, and releases to prosecuting agencies in accordance with law and Department policy.
• Prepares and presents reports, recommendations, policies, budget requests, technology plans, and operational updates to the Police Chief, executive management, City Council, committees, and partner agencies as assigned.
• Develops, negotiates, and administers contracts, service agreements, grants, and interagency agreements for communications, records, technology, training, and professional services; monitors vendor performance and deliverables.
• Participates in Department command planning, emergency management, continuity of operations, critical-incident response, cybersecurity and disaster-recovery planning, and Citywide strategic initiatives. • Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
(At time of application)
Knowledge of:
• Principles and practices of public administration, organizational management, strategic planning, and police-support service delivery • Public Safety Answering Point operations; CAD, RMS, EMD, 911 telephone, recording, radio, wireless, and related public-safety technology systems • Criminal-justice information systems, offender registration, UCR/NIBRS, CSAR, CLETS, DOJ reporting, audit, validation, privacy, and security requirements
• Police records management, retention, sealing, disclosure, digital evidence, court discovery, emergency communications, quality assurance, and accreditation principles and practices
• Municipal budgeting, purchasing, contracting, project management, grants, cost control, record keeping, statistical analysis, and performance reporting • Leadership, supervision, employee development, scheduling, labor relations, performance management, succession planning, and organizational change
• Applicable federal, state, and local laws, regulations, court rules, professional standards, City policies, and Department orders governing police records and public-safety communications
• Laws governing access to and release of criminal-justice records, including the California Public Records Act, evidentiary and discovery requirements, confidentiality laws, and records-retention requirements Skills and Abilities to:
• Provide effective executive-level leadership and manage a multidisciplinary, 24-hour operation directly and through subordinate supervisors
• Analyze complex operational, legal, technological, financial, and organizational issues; evaluate alternatives; exercise sound independent judgment; and implement effective solutions
• Establish priorities, allocate resources, manage competing deadlines, and maintain continuous critical services within established budgets and staffing levels
• Communicate effectively in the English language at a level necessary for efficient job performance
• Negotiate and administer contracts and coordinate effectively with vendors, courts, regulatory agencies, criminal-justice partners, City departments, and employee organizations
• Establish and maintain effective relationships with elected officials, executive management, command staff, employees, labor representatives, partner agencies, vendors, courts, community organizations, and diverse members of the public
JOB QUALIFICATIONS / REQUIREMENTS:
(At time of application and in addition to the Knowledge, Skills, and Abilities listed above.)
QUALIFICATIONS
(At time of application and in addition to the Knowledge, Skills, and Abilities listed above.)
EDUCATION AND EXPERIENCE:
Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, criminal justice, communications, information systems, or a closely related field, and six (6) years of increasingly responsible professional experience in police records, public- safety communications, criminal-justice information systems, or related law- enforcement support operations, including at least three (3) years of supervisory or management experience. any combination of education and experience that would provide the required knowledge, abilities and skills is qualifying. A typical way to obtain the qualifications would be:A master's degree and experience managing a consolidated or multidisciplinary public-safety support operation are desirable.
LICENSE(S) REQUIRED:
• Valid, state-issued Driver's License and a good driving record is preferred.
WORK ENVIRONMENT
(Must be performed with or without reasonable accommodations) • Work is performed primarily in office, police-facility, communications-center, public-meeting, training, and emergency-operations environments. The position manages a 24-hour operation and may be required to work evenings, weekends, holidays, extended hours, or respond outside normal business hours during emergencies, critical incidents, staffing shortages, system failures, or major projects.
• The work may involve prolonged computer and telephone use, exposure to confidential or disturbing information, frequent interruptions, and high- stress emergency situations. Positions in this classification typically require reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and performing repetitive motions, with or without reasonable accommodation.
• Medium Work: The position requires exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. The physical demand requirements exceed those of light work.