Agenda packet — Bell Gardens City Council, May 11, 2026 (part 1 of 11)

CITY OF BELL GARDENS
AGENDA
City Council / Successor Agency to the Community Development Commission Joint Meeting
Monday, May 11, 2026, 6:00 PM
Agenda en Español

LOCATION: CITY COUNCIL CHAMBERS, 7100 GARFIELD AVENUE, BELL GARDENS, CA 90201 The meeting will be held at Bell Gardens City Hall in the Council Chambers. The public may attend the meeting in person or virtually as instructed below. You may view the meeting live on the City's website at https://www.bellgardens.org/i-want-to/watch-city-council-meetings.

ACCESSIBILITY: If requested, the agenda and backup materials will be made available in appropriate alternative formats to persons with a disability, as required by Section 202 of the Americans with Disabilities Act of 1990 (42 U.S.C.

Sec. 12132), and the federal rules and regulations adopted in implementation thereof. Any person who requires a disability-related modification or accommodation, in order to observe and/or offer public participation may request such reasonable modification, accommodation, aid, or service by contacting the City Clerk's office by telephone at 562-806-7704 or via email to [email protected] no later than 72-hours before the scheduled meeting.

PUBLIC PARTICIPATION: The members of the public may address the City Council on any item listed on the agenda.

Public participation are limited to three (3) minutes. Public participation for non-agenda items will be limited to a total of 30 minutes. Public participation can be made by any of the following ways:

IN-PERSON: Members of the public can provide in-person participation at the podium in the Council Chamber. The Council Chambers will have seating available for members of the public to attend the meeting in person, subject to capacity limits. Public participation are limited to (3) minutes per speaker, unless different time is announced by the presiding chair. Speakers who wish to address the City Council should do so by submitting a "Public Comment Card" by 5:00 pm.

BY TELEPHONE: Phone Number: (669)900-9128 Webinar ID: 813 3236 4343# Passcode: 2021# To address the City Council press *9 to raise your hand then *6 to unmute yourself when instructed.

VIRTUALLY LIVE: Members of the public may participate via Zoom by https://zoom.us/join and entering the Zoom Meeting ID: 813 3236 4343 Passcode: 2021

Public participation may also be made via the Zoom app by using the "Raise Hand" feature when it is your turn to speak the host will unmute you. Participation will not be accepted in the QandA Chat function of the zoom app. ��

WRITTEN COMMENTS: Public participation may be emailed to [email protected] or mailed to: City Clerk's Office, 7100 Garfield Ave., Bell Gardens, CA 90201. To ensure distribution to the members of the City Council prior to consideration of the agenda, please submit comments no later than one (1) hour prior to the meeting. Those comments, as well as any comments received after, will be distributed to the members of the City Council and will be part of the official public record of this meeting.

For more information, you may contact the City Clerk's office during regular business hours, 7:30 a.m. to 6:00 p.m., Monday through Thursday at (562) 806-7704.

Page

1. CALL TO ORDER

2. INVOCATION

3. PLEDGE OF ALLEGIANCE

4. ROLL CALL OF CITY COUNCIL MEMBERS / SUCCESSOR AGENCY TO THE COMMUNITY

DEVELOPMENT COMMISSION MEMBERS
Marco Barcena, Councilmember / Agency Member
Jorgel Chavez, Councilmember / Agency Member
Dr. Francis De Leon Sanchez, Councilwoman / Agency Member Isabel Guillen, Mayor Pro Tem / Vice Chair
Miguel De La Rosa, Mayor / Chair

5. PRESENTATION

5.1 Certificate of Recognition - Las Pavas Restaurant

5.2 Proclamation Building and Safety Month

5.3 Proclamation National Police Week

5.4 Proclamation National Public Works Week

6. PUBLIC PARTICIPATION ON NON-AGENDA ITEMS UNDER THE SUBJECT MATTER JURISDICTION

OF THE CITY COUNCIL / SUCCESSOR AGENCY
During this time, the members of the public may address the City Council / Successor Agency regarding any items within the subject matter jurisdiction of the City Council / Successor Agency.

Public participation are limited to 3 minutes per person subject to an overall 30-minute period for non-agenda items. Government Code Section 54590 prohibits the City Council / Successor Agency from taking action or engaging in discussion on a specific item unless it appears on the agenda.

7. PUBLIC PARTICIPATION ON AGENDA ITEMS ONLY
During this time, the members of the public may address the City Council / Agency Members regarding any items listed on the agenda. Public participation are limited to 3 minutes per person.

8. COMMITTEE UPDATES
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9. CITY MANAGER'S REPORT

10. CONSENT CALENDAR
All matters listed under the Consent Calendar are considered to be routine and can be acted on by one roll call vote. There will be no separate discussion of these items unless members of the City Council / Successor Agency request specific items to be removed from the Consent Calendar for separate action. Items called for separate discussion will be heard as the next order of business.

10.1 General Motion to Waive Full Reading and Approve Ordinances by Title Only Pursuant to California Government Code Section 36934 with Support from the Majority of the Legislative Body.

RECOMMENDATION: To approve ordinances by title only.

ATTACHMENTS: None.

9 10.2 Approval Minutes of Closed Session and City Council/Successor Agency Joint Meetings

RECOMMENDATION: It is staff's recommendation that the City Council approve the minutes of the April 27, 2026, Closed Session and City Council/Successor Agency Joint Meetings.

ATTACHMENTS:

Exhibit 1 - City Council Closed Session - Apr 27, 2026 - Minutes - Html

Exhibit 2 - City Council / Successor Agency to the Community Development Commission Joint Meeting - Apr 27 2026 - Minutes - Html

10 10.3 Warrant Register and Wire Transfer

RECOMMENDATION: It is staff's recommendation that the City Council receive and file warrant registers, wire transfers, and net payrolls dated 04/08/26, 04/14/2026, 04/16/2026 and 04/21/2026.

ATTACHMENTS:

Exhibit 1 - Warrant Registers

23 10.4 Consideration of Adoption of a Resolution Approving an Extension of the Memorandum of Understanding of 2023-2026 Agreements Between the City of Bell Gardens and the Bell Gardens City Employees Association, and the Bell Gardens Public Works Employees Association

RECOMMENDATION: It is staff’s recommendation that the City Council adopt the attached Resolution approving extensions to the Memorandum of Understanding 2023-2026 Agreements between the City of Bell Gardens and the Bell Gardens City Employees Association, and the Bell Gardens Public Works Employees Association from June 1, 2026 to May 31, 2027.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-43

Exhibit 2 - MOU Extension - City Employees Association

Exhibit 3 - MOU Extension - Public Works Employees Association

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10.5 Consideration of a Resolution Approving a SAAS and Services Agreement with CityBase, Inc. for Cashiering and Kiosks Services Associated with the Implementation of the Workday Human Capital Management and Financials System

RECOMMENDATION: It is staff's recommendation that the City Council:

1. Waive the purchasing policy requirements pursuant to Bell Gardens Municipal Code Section 3.04.100(A); and

2. Adopt the attached Resolution authorizing the City Manager to execute SAAS and Services Agreement with CityBase, Inc. for Cashiering and Kiosks Services associated with the implementation of the Workday Human Capital Management and Financials System.

ATTACHMENTS:

Exhibit 1 – Resolution No. 2026-44

Exhibit 2 - CityBase Agreement

Exhibit 3 – Pricing Proposal

60 10.6 Consideration of Adoption of a Resolution Approving Side Letter Agreements to the Respective Memorandum of Understanding Agreements with the Bell Gardens City Employees Association, the Bell Gardens Public Works Employees Association, the Bell Gardens Public Works Supervisors Association, the Bell Gardens Police Officers Association, and the Bell Gardens Police Management Association, Adding Indigenous Peoples’ Day to the List of City Recognized and Observed Holiday

RECOMMENDATION: It is staff’s recommendation that the City Council approve the attached Resolution approving Side Letter Agreements to the respective Memorandum of Understanding Agreements with the Bell Gardens City Employees Association (BGCEA), the Bell Gardens Public Works Employees Association (BGPWEA), the Bell Gardens Public Works Supervisors Association (BGPWSA), the Bell Gardens Police Officers Association (BGPOA), and the Bell Gardens Police Management Association (BGPMA), adding Indigenous Peoples’ Day to the list of City Recognized and Observed Holiday
ATTACHMENTS:

Exhibit 1 – Resolution No. 2026-45

Exhibit 2 – Side Letter of Agreement - BGCEA

Exhibit 3 – Side Letter of Agreement - BGPWEA

Exhibit 4 – Side Letter of Agreement - BGPWSA

Exhibit 5 – Side Letter of Agreement - BGPOA

Exhibit 6 – Side Letter of Agreement - BGPMA

95 10.7 Consideration of a Resolution Approving a Prime Contract Agreement with Iron Brick Associates, LLC for One Source Virtual Services, Inc. Payroll Service Support Services Per OMNIA Contract #159124

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Avail itself of Section 3.04.100(A) of the Bell Gardens Municipal Code; and

2. Adopt the attached Resolution approving a Prime Contract Agreement with 110
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Iron Brick Associates, LLC for One Source Virtual Services, Inc. Payroll Service Support Services by way of OMNIA Contract #159124.

ATTACHMENTS:

Exhibit 1 – Resolution No. 2026-46

Exhibit 2 – Iron Brick OMNIA Prime Contract with Exhibits

Exhibit 3 - OMNIA RFP, Proposal and Agreement

10.8 Consideration of Adoption of Ordinance No. 967 Amending Chapter 16.40 (Fireworks) of Title 16 (Health and Safety) of the Bell Gardens Municipal Code to Permit the Sale, Use, and Discharge of Safe and Sane Fireworks

RECOMMENDATION: It is staff’s recommendation that the City Council waive full reading and adopt Ordinance No. 967 amending certain sections of Chapter 16.40 (Fireworks) of Title 16 (Health and Safety) of the Bell Gardens Municipal Code.

ATTACHMENTS:

Exhibit 1 – Ordinance No. 967

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10.9 Consideration of a Resolution Approving a First Amendment to the Professional Services Agreement by and between City of Bell Gardens and Kimley-Horn and Associates, Inc. for the Continued Preparation of the Bell Gardens Transit Oriented Community Specific Plan

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Determine the action exempt from the provisions of the California Environmental Quality Act (CEQA) pursuant to State CEQA Guidelines Section 15060(c)(3);

2. Adopt the attached Resolution approving a First Amendment to the Professional Services Agreement between the City of Bell Gardens and Kimley-Horn and Associates, Inc. for the continued preparation of the Bell Gardens Transit Oriented Community Specific Plan; and

3. Authorize the City Manager to amend the Professional Services Agreement as may be necessary to cover any unforeseen condition for an additional amount not to exceed $10,000.

ATTACHMENTS:

Exhibit 1 – Resolution No. 2026-47

Exhibit 2 – First Amendment to PSA with Exhibits

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10.10 Consideration of a Resolution Approving a Purchase Order Agreement with SteamX, LLC for the Purchase of Two (2) Pressure Washers

RECOMMENDATION: Consideration of a Resolution approving a Purchase Order Agreement with SteamX, LLC for the purchase of two (2) pressure washers and trailers.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-48

Exhibit 2 – Purchase Order Agreement

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10.11 Consideration of a Resolution Authorizing the Installation of Red Curb Parking Restrictions Fronting 5954 and 5959 Ludell Street

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Adopt the attached Resolution authorizing the installation of ten (10) feet of red curb ‘no-parking’ restrictions fronting 5954 Ludell Street and nine (9) feet of red curb ‘no-parking’ restrictions fronting 5959 Ludell Street; and

2. Rescind Resolution No. 2026-30
ATTACHMENTS:

Exhibit 1 – Resolution 2026-49

Exhibit 2 – Proposed Red Curb at 5954 Ludell Street

Exhibit 3 – Proposed Red Curb at 5959 Ludell Street

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10.12 Approval of Plans and Specifications and Authorization to Solicit Bids for the Gateway Water Management Authority Recycled Water Main Installation Project

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Approve the plans and specifications for the Recycled Water Main Installation Project (CIP No. 3852);

2. Authorize staff to solicit competitive bids and publish the Notice Inviting Sealed Bids (NISB); and

3. Find that the project is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Guidelines Section 15301(c).

ATTACHMENTS:

Exhibit 1 - Notice Inviting Sealed Bid for Recycled Water Main Installation Project

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10.13 Consideration of a Resolution Approving a Purchase Order Agreement with Colorado Time Systems for Aquatic Facility Timing, Scoring, and Display Equipment through OMNIA Contract No. R230202

RECOMMENDATION: It is staff's recommendation that the City Council:

1. Avail itself of Section 3.04.100(E) of the Bell Gardens Municipal Code; and

2. Adopt the attached Resolution approving a Purchase Order Agreement with Colorado Time Systems for the purchase of aquatic facility timing, scoring, and display equipment through OMNIA Partners Cooperative Agreement No. R230202.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-50

Exhibit 2 - Agreement with Exhibits

Exhibit 3 - POA With Quote from Colorado Time Systems

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11. DISCUSSION

11.1 Local Commission

RECOMMENDATION: It is staff's recommendation that the City Council review the 2144
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Commissions Appointments List and by motion, remove commissioners and/or make appointments to the posted vacancies.

ATTACHMENTS:

Exhibit 1- Notice of Vacancies

11.2 Consideration of Interim Urgency Ordinance No. 968-U to Adopt by Reference the 2025 California Energy Code, Wildland-Urban Interface Code, Existing Building Code, and Referenced Standards Code and to Amend Bell Gardens Municipal Code Chapters 6.04, 6.08, 6.12, 6.14, 6.16, and 6.18

RECOMMENDATION: It is staff’s recommendation that the City Council adopt, by a four-fifths vote, Interim Urgency Ordinance No. 968-U, amending certain sections of Title 6 (Buildings and Construction) of the Bell Gardens Municipal Code, to remove all references to Los Angeles County Code Title 26 (Building Code), Title 27 (Electrical Code), Title 28 (Plumbing Code), Title 29 (Mechanical Code), Title 30 (Residential Code), and Title 31 (Green Building Standards Code), which amend and adopt by reference the 2025 California Building Standards Code, and adopt by reference the 2025 California Energy Code, Wildland-Urban Interface Code, Existing Building Code, and Referenced Standards Code.

ATTACHMENTS:

Exhibit 1 – Interim Urgency Ordinance No. 968-U

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11.3 Discussion of Proposed Fiscal Year 2026-2027 Fiscal Budget

RECOMMENDATION: Staff recommends that the City Council receive and file the proposed budget. Staff also recommends that the City Council provide direction to staff on the proposed budget.

ATTACHMENTS:

Exhibit 1 - Budget Presentation FY 26-27

2162

11.4 Consideration of a Resolution Approving a Community Partner Agreement with KABOOM!, Inc. for the Installation of New Play Equipment at Marlow Park

RECOMMENDATION: It is staff’s recommendation that the City Council adopt the attached Resolution approving a Community Partner Agreement with KABOOM!, Inc. for a new playground at Marlow Park.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-51

Exhibit 2 – Community Partner Agreement

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11.5 Consideration of a Resolution Approving a Contract Services Agreement with Fireworks & Stage FX America, Inc. for the Bell Gardens Independence Day Fireworks Show

RECOMMENDATION: It is staff's recommendation that the City Council:

1. Adopt the attached Resolution authorizing the City Manager to execute a Contract Services Agreement with Fireworks & Stage FX America, Inc. for the Bell Gardens Independence Day Fireworks Show; and
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2. Direct staff to amend the Agreement with TLC Creative to reschedule the Multimedia Laser Show to the Halloween/Dia De Los Muertos event, and authorize payment of the $2,500 rescheduling fee.

ATTACHMENTS:

Exhibit 1 - Resolution 2026-52

Exhibit 2 - Contract Services Agreement With Exhibits

11.6 Discussion Regarding Dangerous Fireworks Enforcement Policy

RECOMMENDATION: It is recommended that the City Council receive and file this report pertaining to the City’s enforcement policies related to Dangerous Fireworks.

ATTACHMENTS: None.

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12. CITY COUNCIL / SUCCESSOR AGENCY MEMBER COMMENTS

13. ADJOURNMENT
Daisy Gomez, City Clerk
Agenda Posted on May 7, 2026
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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY
TO:Honorable Mayor and City Council Members
FROM:Michael B. O’Kelly, City Manager
BY:Daisy Gomez, City Clerk
SUBJECT:General Motion To Waive Full Reading And Approve Ordinances By Title Only Pursuant To California Government Code Section 36934
DATE:May 11, 2026
RECOMMENDATION:

It is staff's recommendation that the City Council approve a general motion to waive full reading and approve Ordinances by title only pursuant to California Government Code Section 36934.

BACKGROUND / DISCUSSION:

In order to expedite the conduct of business at Council meetings, California State Law (California Government Code Section 36934) allows Ordinances to be read by title if a majority of the Council supports the motion waiving the full reading. Most California cities adopt a standard motion at the beginning of each meeting in order to effectuate this waiver.

Since most of the Ordinances introduced and adopted consist of multiple pages of technical language, reading by title only allows the Council to eliminate the communication of redundant information and attend to other matters during the meetings. Otherwise, the entire Ordinance language will have to be read in full.

CONCLUSION:

Allowing ordinances to be read by title only, according to California State Law, will expedite the conduct of business at Council Meetings.

FISCAL IMPACT:

No fiscal impact.

APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services ��

CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY

TO:Honorable Mayor and City Council Members
FROM:Michael B. O’Kelly, City Manager
BY: Daisy Gomez, City Clerk
SUBJECT:Minutes for the April 27, 2026, Closed Session and City Council/Successor Agency Joint Meetings
MEETING DATE:May 11, 2025

RECOMMENDATION:

It is the staff’s recommendation that the City Council approve the minutes of the April 27, 2026, Closed Session and City Council/Successor Agency Joint Meetings.

BACKGROUND / DISCUSSION:

Every Closed Session and City Council/Successor Agency Joint Meetings the City Clerk documents the actions made by the Agency Members/City Council.

CONCLUSION:

If approved, the minutes of the City Council/Successor Agency Joint Meeting will be archived in the City Clerk's Office.

FISCAL IMPACT:

No fiscal impact.

ELECTRONICALLY APPROVED BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administration Services

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CITY OF BELL GARDENS

MINUTES
City Council Closed Session
Monday, April 27, 2026, 5:00 PM
Agenda en Español

Any person who requires a disability-related modification or accommodation, in order to observe and/or offer public participation may request such reasonable modification, accommodation, aid, or service by contacting the City Clerk's office by telephone at 562-806-7704 or via email to [email protected] no later than 72-hours before the scheduled meeting.

PUBLIC PARTICIPATION: The members of the public may address the City Council on any item listed on the agenda. Public participation are limited to three (3) minutes. Public participation can be made by any of the following ways:

BY TELEPHONE: Phone Number: (669)900-9128 Webinar ID: 813 3236 4343# Passcode: 2021# To address the City Council press *9 to raise your hand then *6 to unmute yourself when instructed.

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VIRTUALLY LIVE: Members of the public may participate via Zoom by https://zoom.us/join and entering the Zoom Meeting ID: 813 3236 4343 Passcode: 2021

For more information, you may contact the City Clerk's office during regular business hours 7:30 a.m. to 6:00 p.m., Monday through Thursday at (562) 806-7704.

1. CALL TO ORDER
The Council Members of the City of Bell Gardens City Council held a regular meeting on April 27, 2026, in the Council Chambers, 7100 Garfield Avenue, Bell Gardens, CA with Mayor Miguel De La Rosa presiding at 5:10 p.m.

2. ROLL CALL OF CITY COUNCIL MEMBERS
Marco Barcena, Councilmember
Jorgel Chavez, Councilmember
Dr. Francis De Leon Sanchez, Councilwoman
Isabel Guillen, Mayor Pro Tem
Miguel De La Rosa, Mayor

3. PUBLIC PARTICIPATION ON AGENDA ITEMS ONLY
During this time, the members of the public may address the City Council regarding any items listed on the agenda. Public participation are limited to 3 minutes per person.

City Clerk Daisy Gomez announced that there were no written comments.

Agatha Kotani spoke in favor of Item No. 4.2.

4. CLOSED SESSION ITEM
City Attorney Stephanie Vasquez announced the Closed Session items. The City Council recessed into closed session at 5:14 p.m. to discuss the items as listed on the agenda.

4.1 Closed Session Pursuant to Government Code Section 54957.6 -Conference with Labor Negotiators

City Designated Representatives: Michael B. O’Kelly, City Manager and Manuel Carrillo, ��

Director of Finance.

City Organization:

Employee
Organizations:

City Employees Association (CEA)
Public Works Employees Association
(PWEA)
Public Works Supervisors Association
(PWSA)
Police Officers Association (POA)
Police Management Association (PMA)
Non-Represented

4.2 Conference with Real Property Negotiators Pursuant to Gov. Code. Section 54956.8 Property: City of Bell Gardens Public Water System, including Well Site Assessor Parcel Numbers [6358-016-912, 6358-016-908, 6358-016-909, 6358-016-904] and PFAS Treatment Site Assessor Parcel Numbers [6358-016-910, 6358-016-907] City Negotiators: Michael B. O’Kelly (City Manager) and Bernardo Iniguez (Director of Public Works/Facilities)
Negotiating Parties: Golden State Water Company & California American Water Company Under Negotiation: Discussion Regarding Price & Terms of Payment

4.3 Closed Session Pursuant to Government Code Section 54957 – Public Employee Appointment/Public Employment
Title: City Manager

5. CLOSED SESSION REPORT
The City Council reconvened to open session at 6:31 p.m., City Attorney Stephanie Vasquez announced that Item Nos. 4.1, 4.2, and 4.3 were discussed and that no reportable action were taken.

6. ADJOURNMENT
Mayor Miguel De La Rosa adjourned the meeting at 6:31 p.m.

Daisy Gomez, City Clerk

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CITY OF BELL GARDENS

MINUTES
City Council / Successor Agency to the Community Development Commission Joint Meeting
Monday, April 27, 2026, 6:00 PM

BY TELEPHONE: Phone Number: (669)900-9128 Webinar ID: 813 3236 4343# Passcode: 2021# To address the City Council press *9 to raise your hand then *6 to unmute yourself when instructed.

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VIRTUALLY LIVE: Members of the public may participate via Zoom by https://zoom.us/join and entering the Zoom Meeting ID: 813 3236 4343 Passcode: 2021

For more information, you may contact the City Clerk's office during regular business hours 7:30 a.m. to 6:00 p.m., Monday through Thursday at (562) 806-7704.

1. CALL TO ORDER
The Council Members of the City of Bell Gardens City Council/Successor Agency held a Joint Regular meeting on April 27, 2026, in the Council Chambers, 7100 Garfield Avenue, Bell Gardens, CA with Mayor Miguel De La Rosa presiding. Mayor Miguel De La Rosa called the joint meeting to order at 6:31 p.m.

2. INVOCATION
The invocation was given by Minister Daniel Anguiano.

3. PLEDGE OF ALLEGIANCE
The Pledge of Allegiance was led by Chief Camacho.

4. ROLL CALL OF CITY COUNCIL MEMBERS / SUCCESSOR AGENCY TO THE COMMUNITY

5. PRESENTATION

5.1 Certificate of Recognition - Bell Gardens High School Wrestling Team City Manager Michael B. O'Kelly announced that this item will be heard at a future meeting.

5.2 Ceremonial Check Presentation - Congressman Robert Garcia's Office Kayla Terrazas, Field Representative from Congressman Robert's Garcia Office, provided a presentation.
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5.3 CalFresh Awareness Month of May
Gabriela Gomez, Public Information Specialist with Los Angeles County Department of Public Social Services, provided a presentation.

5.4 Certificate of Recognition - Bike Brewery
Mayor Miguel De La Rosa read the certificate of recognition and presented it to Franco Perez.

5.5 Proclamation National Small Business Week (May 3-9, 2026) Mayor Miguel De La Rosa read the certificate of recognition.

5.6 Proclamation Recognizing Older American Month - Guadalupe Rivera Mayor Miguel De La Rosa read the certificate of recognition and presented it to Guadalupe Rivera.

6. PUBLIC HEARING

6.1 Consideration of an Ordinance to Amend Chapter 16.40 (Fireworks) of Title 16 (Health and Safety) of the Bell Gardens Municipal Code to Permit the Sale, Use, and Discharge of Safe and Sane Fireworks

RECOMMENDATION: It is staff’s recommendation that the City Council take the following action:

1. Find the proposed Ordinance No. 967 categorically exempt from the California Environmental Quality Act (CEQA) pursuant to California Code of Regulations, Title 14, § 15061(b)(3) (CEQA Guidelines), concluding no significant environmental impact would occur; and

2. Waive full reading and introduce Ordinance No. 967, by title only, amending Chapter 16.40 (Fireworks) of Title 16 (Health and Safety) of the Bell Gardens Municipal Code to permit the sale, use, and discharge of Safe and Sane Fireworks.

ATTACHMENTS:

Exhibit 1 – Draft Ordinance No. 967

Exhibit 2 – Public Hearing Notice

Mayor Miguel De La Rosa opened the public hearing at 7:04 p.m.

Alfonso Hernandez, City Planner, provided a presentation.

PUBLIC COMMENT
City Clerk Daisy Gomez announced that there were no written comments received.

Edwin Gonzalez spoke in support of Item No. 6.1.

Mario Dominguez, Jr. spoke in opposition to Item No. 6.1.

Mayor Miguel De La Rosa closed the public hearing at 7:16 p.m.

A motion was made by Mayor Miguel De La Rosa, seconded by Councilmember Jorgel ��

Chavez to approve staff's recommendation.

The motion carried 3 - 2 with the following vote:

Moved by: Miguel De La Rosa; seconded by: Jorgel Chavez Yes: Jorgel Chavez, Miguel De La Rosa, and Isabel Guillen No: Marco Barcena and Dr. Francis De Leon Sanchez
Carried 3-2

7. PUBLIC PARTICIPATION ON NON-AGENDA ITEMS UNDER THE SUBJECT MATTER JURISDICTION

City Clerk Daisy Gomez announced that there were no written comment received.

Xochilt Henriquez spoke in support of Substance Use Prevention Campaign for Youth.

Mario Dominguez, Jr. spoke in support of Zoom and in opposition of Microsoft Teams for public participation.

8. PUBLIC PARTICIPATION ON AGENDA ITEMS ONLY
During this time, the members of the public may address the City Council / Agency Members regarding any items listed on the agenda. Public participation are limited to 3 minutes per person.

City Clerk Daisy Gomez announced that there was no written comment received.

Mario Dominguez, Jr. spoke in support of Item No. 11.8.

9. COMMITTEE UPDATES
Councilmember Marco Barcena provided a brief report regarding HUB Cities Consortium.

Councilmember Jorgel Chavez provided a brief report regarding Economic Development.

10. CITY MANAGER'S REPORT
City Manager Michael B. O'Kelly provided a brief report.

11. CONSENT CALENDAR
All matters listed under the Consent Calendar are considered to be routine and can be acted on by one roll call vote. There will be no separate discussion of these items unless members of the City Council / Successor Agency request specific items to be removed from the Consent Calendar for separate action. Items called for separate discussion will be heard as the next order of business.

A motion was made by Councilwoman Dr. Francis De Leon Sanchez, seconded by Councilmember Marco Barcena to approve Consent Calendar Item Nos. 11.1 - 11.10. ��

The motion carried 5 - 0 with the following vote:

Moved by: Dr. Francis De Leon Sanchez; seconded by: Marco Barcena Yes: Marco Barcena, Jorgel Chavez, Miguel De La Rosa, Dr. Francis De Leon Sanchez, and Isabel Guillen
Carried 5-0

11.1 General Motion to Waive Full Reading and Approve Ordinances by Title Only Pursuant to California Government Code Section 36934 with Support from the Majority of the Legislative Body.

RECOMMENDATION: To approve ordinances by title only.

ATTACHMENTS: None.

11.2 Approval Minutes of Closed Session and City Council/Successor Agency - Joint Meeting

RECOMMENDATION: It is staff's recommendation that the City Council approve the minutes of the April 13, 2026, Closed Session and City Council/Successor Agency Joint Meetings.

ATTACHMENTS:

Exhibit 1 - City Council Closed Session - Apr 13 2026 - Minutes - Html

Exhibit 2 - City Council / Successor Agency to the Community Development Commission Joint Meeting - Apr 13 2026 - Minutes - Html

11.3 Warrant Register and Wire Transfer

RECOMMENDATION: It is staff's recommendation that the City Council receive and file warrant registers, wire transfers, and net payrolls dated 03/19/2026, 03/24/2026, 03/30/2026, 03/31/2026 and 04/07/2026.

ATTACHMENTS:

Exhibit 1 - Warrant Registers

11.4 Warrant Register Successor Agency

RECOMMENDATION: It is staff’s recommendation that the Successor Agency members receive and file the warrant register dated 03/31/2026.

ATTACHMENTS:

Exhibit 1 - Warrant Register Successor Agency

11.5 Treasurer's Report - March 2026

RECOMMENDATION: It is recommended that the City Council receive, approve, and file the March 2026 Treasurer's Report.

ATTACHMENTS:

Exhibit 1 - Treasurer Report - March 2026

11.6 Consideration of Adoption of a Resolution Approving an Extension of the Memorandum of Understanding of 2023-2026 Agreements Between the City of Bell

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Gardens and the Bell Gardens Police Officers Association, the Bell Gardens Police Management Association, and the Bell Gardens Public Works Supervisors Association

RECOMMENDATION: It is staff's recommendation that the City Council adopt the attached Resolution approving extensions to Memorandum of Understanding 2023-2026 Agreements between the City of Bell Gardens and the Bell Gardens Police Officers Association and the Bell Gardens Police Management Association from April 1, 2026 to March 31, 2027; and the Bell Gardens Public Works Supervisors Association from July 1, 2026 to June 30, 2027.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-38

Exhibit 2 - Police Officers Association

Exhibit 3 - Police Management Association

Exhibit 4 - Public Works Supervisors Association

11.7 Consideration of Adoption of Ordinance No. 965 Amending Sections 9.04.020 (“B” Definitions), 9.10.30 (Residential Permitted Land Uses), 9.10.040 (Residential Development Standards), 9.12.030 (Commercial Permitted Land Uses), and

9.58.040 (Type 3 Site Plan Review) of Title 9 (Zoning and Planning Regulations) of the Bell Gardens Municipal Code

RECOMMENDATION: It is staff’s recommendation that the City Council waive full reading and adopt Ordinance No. 965 amending certain sections of Title 9 (Zoning and Planning Regulations) of the Bell Gardens Municipal Code.

ATTACHMENTS:

Exhibit 1- Ordinance No. 965

11.8 Rejection of Bids Received for the Ford Park Playground and Restroom Improvements Project (CIP No. 3926) and Approval of Plans and Specifications

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Approve the rejection of all bids received on March 19, 2026;

2. Approve the plans and specifications for the Ford Park Playground and Restroom Improvements Project (CIP No. 3926);

3. Authorize staff to re -advertise and publish the Notice Inviting Sealed Bids (NISB); and

4. Find that the project is categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Guidelines Section 15301 (c).

ATTACHMENTS:

Exhibit 1 - Notice Inviting Sealed Bids

11.9 Consideration of a Resolution Authorizing the City Manager to Execute the Los Angeles County Regional Park and Open Space District (RPOSD) Measure A Grant Agreement for the Clara Park and Trail Project

RECOMMENDATION: It is staff’s recommendation that the City Council adopt a Resolution approving a Grant Agreement with the Los Angeles County Regional

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Park and Open Space District (RPOSD) for the planning and design of the Clara Park and Trail.

ATTACHMENTS:

Exhibit 1 - Resolution 2026-39

Exhibit 2 - Grant Agreement

11.10 Consideration of a Resolution Approving a First Amendment to the Engagement Letter Agreement with Colantuono, Highsmith & Whatley, PC for Special Legal Services Related to the Proposed Sale of the Water System

RECOMMENDATION: It is staff’s recommendation that the City Council:

1. Adopt the attached Resolution authorizing the City Manager to execute a First Amendment to the Engagement Letter Agreement with Colantuono, Highsmith & Whatley, PC for Special Legal Services related to the proposed sale of the water system; and

2. Appropriate $40,000 from the General Fund into the FY 2025/2026 Budget to cover the City Water System-related costs.

ATTACHMENTS:

Exhibit 1 - Resolution 2026-40

Exhibit 2 - First Amendment to Processional Services Letter Agreement

12. DISCUSSION

12.1 Local Commission

RECOMMENDATION: It is staff's recommendation that the City Council review the Commissions Appointments List and by motion, remove commissioners and/or make appointments to the posted vacancies.

ATTACHMENTS:

Exhibit 1- Notice of Vacancies

Mayor Miguel De La Rosa recessed at 7:39 p.m. and reconvened at 7:52 p.m.

There was no action for Item No. 12.1.

12.2 Consideration of a Resolution Approving the Professional Services Agreement between the City of Bell Gardens and LAN WAN Enterprise, Inc. for IT and VoIP Services

RECOMMENDATION: It is staff's recommendation that the City Council adopt the attached Resolution authorizing the City Manager to execute a Professional Services Agreement between the City of Bell Gardens and LAN WAN Enterprise, Inc. for IT and Voice Over Internet Protocol System Services.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-41

Exhibit 2 - Agreement

Hailes Soto, Assistant to the City Manager, provided a presentation.

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A motion was made by Councilmember Marco Barcena, seconded by Councilwoman Dr.

Francis De Leon Sanchez to adopt Resolution No. 2026-41.

The motion carried 5 - 0 with the following vote:

Moved by: Marco Barcena; seconded by: Dr. Francis De Leon Sanchez Yes: Marco Barcena, Jorgel Chavez, Miguel De La Rosa, Dr. Francis De Leon Sanchez, and Isabel Guillen
Carried 5-0

12.3 Consideration of a Resolution Establishing and Adopting Policy and Procedures to Respond to Telephonic and Internet Service Disruptions During Open and Public Meetings of Eligible Legislative Bodies Pursuant to Senate Bill 707

RECOMMENDATION: It is staff's recommendation that the City Council adopt the attached Resolution establishing and adopting a City Council Policy to incorporate recent Brown Act amendments regarding meeting disruption procedures for two-way remote attendance, as required by Senate Bill 707.

ATTACHMENTS:

Exhibit 1 - Resolution No. 2026-42

City Clerk Daisy Gomez provided a presentation.

A motion was made by Mayor Pro Tem Isabel Guillen, seconded by Councilmember Marco Barcena to adopt Resolution No. 2026-42.

The motion carried 5 - 0 with the following vote:

Moved by: Isabel Guillen; seconded by: Marco Barcena
Yes: Marco Barcena, Jorgel Chavez, Miguel De La Rosa, Dr. Francis De Leon Sanchez, and Isabel Guillen
Carried 5-0

12.4 Annual Comprehensive Financial Report for Fiscal Year 2024-25

RECOMMENDATION: It is staff’s recommendation that the following reports for the year ended June 30, 2025, be reviewed, discussed, and filed by the City Council:
 Annual Comprehensive Financial Report (ACFR), including Independent Auditor's Report.
 Single Audit Report of Schedule of Expenditures of Federal Awards;  Report on Communication with Those Charged with Governance; and  GANN Report
ATTACHMENTS:

Exhibit 1 - Bell Gardens 2025 ACFR

Exhibit 2 - Bell Gardens 2025 Single Audit

Exhibit 3 - Bell Gardens 2025 Communication Letter

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Exhibit 4 - Bell Gardens 2025 GANN AUP

Exhibit 5 - Presentation

Manuel Carrillo, Director of Finance and Administrative Services, and Ron Lopez, CPA, Managing Partner provided a presentation.

A motion was made by Councilwoman Dr. Francis De Leon Sanchez, seconded by Councilmember Marco Barcena to receive and file the reports discussed.

The motion carried 5 - 0 with the following vote:

Moved by: Dr. Francis De Leon Sanchez; seconded by: Marco Barcena Yes: Marco Barcena, Jorgel Chavez, Miguel De La Rosa, Dr. Francis De Leon Sanchez, and Isabel Guillen
Carried 5-0

13. CITY COUNCIL / SUCCESSOR AGENCY MEMBER COMMENTS
Members of the Council and Successor Agency made community announcements and comments.

14. ADJOURNMENT
Mayor Miguel De La Rosa adjourned the meeting at 8:55 p.m.

Daisy Gomez, City Clerk

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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY
TO:Honorable Mayor and City Council Members
FROM:Michael B. O’Kelly, City Manager
BY:Manuel Carrillo, Director of Finance & Administrative Services SUBJECT:Warrant Register and Wire Transfer
DATE:May 11, 2026
RECOMMENDATION:

It is staff’s recommendation that the City Council receive and file the warrant register dated 03/31/2026.

BACKGROUND/DISCUSSION:

The attached warrant register is for 03/31/2026. The warrant register reflects the obligation of the City Council Members.

CONCLUSION:

If the recommendation to the City Council is approved, then the warrant register dated 03/31/2026 will be received and filed.

FISCAL IMPACT:

APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services Warrant Register 3/31/2026 13005 - 13007 $4,422.96
Total Bank $4,422.96
Grand Total
Vouchers
$4,422.96
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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY
TO: Honorable Mayor and Council Members
FROM: Michael B. O’Kelly, City Manager
BY: Manuel Carrillo, Director of Finance and Administrative Services Andrew J. Tse, Human Resources Manager
SUBJECT: Consideration of Adoption of a Resolution Approving an Extension of the Memorandum of Understanding of 2023-2026 Agreements Between the City of Bell Gardens and the Bell Gardens City Employees Association, and the Bell Gardens Public Works Employees Association
DATE:May 11, 2026
RECOMMENDATION:

It is staff’s recommendation that the City Council adopt the attached Resolution approving extensions to the Memorandum of Understanding 2023-2026 Agreements between the City of Bell Gardens and the Bell Gardens City Employees Association, and the Bell Gardens Public Works Employees Association from June 1, 2026 to May 31, 2027.

BACKGROUND/DISCUSSION:

Representatives for the City of Bell Gardens and the Bell Gardens City Employees Association and the Bell Gardens Public Works Employees Association, have engaged in meet and confer sessions and did so in good faith and in compliance with Government Code §§ 3500 et. seq., with regard to efforts to negotiate an amendment to the respective Memorandum of Understanding 2023-2026 Agreements.

City representatives and representatives of the Associations mutually agree that, due to the uncertainty with actions of the State of California and the associated fiscal impacts, it was prudent for both the City and the Associations to implement an extension of the Memorandum of Understanding 2023-2026 Agreements in lieu of new Memorandum of Understanding Agreements, pending outcomes of State actions impacting local governments such as the City of Bell Gardens.

The City’s Non-Represented group consisting of Executive Management, Mid-Management, and Confidential Employees, receive the same terms and conditions of employment as ��
provided to the Bell Gardens City Employees Association as prescribed by City Council Resolution No. 2024-25, unless otherwise specified by other City Council Resolution(s) or administrative policies.

CONCLUSION:

If the Resolution is adopted, the terms and conditions of the Memorandum of Understanding 2023-2026 Agreements with the Bell Gardens City Employees Association and the Bell Gardens Public Works Employees Association will be extended from June 1, 2026 to May 31, 2027.

FISCAL IMPACT:

The fiscal impact is projected to be $207,517 for the Bell Gardens City Employees Association, $78,000 for the Bell Gardens Public Works Association, and $150,000 for the Non-Represented, Full-Time Executive Management, Mid-Management, and Confidential Employees.

APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services ��
RESOLUTION NO. 2026-43

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELL

GARDENS, CALIFORNIA, ADOPTING AN EXTENSION OF THE
MEMORANDUM OF UNDERSTANDING OF 2023-2026 AGREEMENTS

BETWEEN THE CITY OF BELL GARDENS AND THE BELL GARDENS
CITY EMPLOYEES ASSOCIATION (“BGCEA”) AND THE BELL
GARDENS PUBLIC WORKS EMPLOYEES ASSOCIATION (“BGPWEA”)

WHEREAS, the representatives of the City of Bell Gardens (“City”) and the Bell Gardens City Employees Association and the Bell Gardens Public Works Employees Association have engaged in meet and confer sessions and did so in good faith and in accordance with Government Code §§ 3500 et. seq., with regards to efforts to negotiate an extension to each respective Memorandum of Understanding 2023-2026 Agreements (“MOU Extensions”); and

WHEREAS, the representatives of the Bell Gardens City Employees Association have agreed upon an extension of the Memorandum of Understanding 2023-2026 Agreement with a term commencing as of June 1, 2026, through May 31, 2027; and

WHEREAS, the representatives of the Bell Gardens Public Works Employees Association have agreed upon an extension of the Memorandum of Understanding 2023- 2026 Agreement with a term commencing as of June 1, 2026, through May 31, 2027; and

WHEREAS, the City’s Non-Represented group consisting of Executive Management, Mid-Management, and Confidential Employees receive the same terms and conditions of employment as provided to the Bell Gardens City Employees Association as prescribed by City Council Resolution No. 2024-25, unless otherwise specified by other City Council Resolution(s) or administrative policies.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BELL GARDENS AS FOLLOWS:

SECTION 1. The City Council, after consideration of the staff report and presentation, discussion, oral testimony and evidence presented to the City Council, hereby finds that the above recitals are true and correct and incorporate them herein.

SECTION 2. Unless otherwise indicated in this Resolution, the following terms and conditions of employment for those employees in the unit represented by the Bell Gardens City Employees Association and the Bell Gardens Public Works Employees Association shall be adopted and implemented prospectively with City Council passage, approval and adoption of the MOU Extensions attached hereto respectively as Exhibits 2 (Bell Gardens City Employees Association), and 3 (Bell Gardens Public Works Employees Association). The provisions of the MOU Extensions shall prevail over any conflicts between the provisions of each respective Memorandum of Understanding 2023- 2026 Agreements and the provisions in the MOU Extensions. ��
Resolution No. 2026-43

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SECTION 3. The terms and conditions of employment for those employees in the unit represented by the Bell Gardens City Employees Association, and which shall be incorporated through Exhibit 2, are:

1. Article I, Section C.

The term of the agreement will be from June 1, 2026 to May 31, 2027.

2. Article V, Section B.

All classifications within this bargaining unit shall receive base salary adjustments as follows:

Effective the first full pay period following June 1, 2026: 3% base salary increase.

3. The Health Insurance plan preservation terms implemented by City Council Resolution No. 2025-88 are extended to December 31, 2027.

SECTION 4. The terms and conditions of employment for those employees in the unit represented by the Bell Gardens Public Works Employees Association, and which shall be incorporated through Exhibit 3, are:

1. Article I, Section C.

The term of the agreement will be from June 1, 2026 to May 31, 2027.

2. Article IV, Section B.

All classifications within this bargaining unit shall receive base salary adjustments as follows:

Effective the first full pay period following June 1, 2026: 3% base salary increase.

3. The Health Insurance plan preservation terms implemented by City Council Resolution No. 2025-88 are extended to December 31, 2027.

SECTION 5. All other terms and conditions, unless otherwise specified herein, remain unamended in each respective Memorandum of Understanding 2023-2026 Agreements.

SECTION 6. Subject to all applicable laws, the City Council hereby authorizes the City Manager to execute the MOU Extensions and all documents reasonably necessary to effectuate the intent of this Resolution.
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Resolution No. 2026-43

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SECTION 7. The City Clerk shall attest and certify to the passage and adoption of this Resolution and enter it into the book of original resolutions, and it shall become effective immediately upon its approval.

PASSED, APPROVED, and ADOPTED this 11th day of May 2026.

THE CITY OF BELL GARDENS

________________________________
Miguel De La Rosa, Mayor

APPROVED AS TO FORM: ATTEST:

________________________________ ________________________________ Stephanie Vasquez Daisy Gomez
City Attorney City Clerk

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Resolution No. 2026-43

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I, , City Clerk of the City of Bell Gardens, hereby CERTIFY that City Council Resolution No. was adopted by the Bell Gardens City Council at a regular meeting of the City Council held on April 13, 2026, and was approved and passed by the following vote:

AYES:

NOES:

ABSTAIN:

ABSENT:

Daisy Gomez
City Clerk

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Extension of the Memorandum of Understanding of 2023-2026 Agreement Between the City of Bell Gardens and the Bell Gardens City Employees Association

WHEREAS, the representatives of the City and the City Employees Association have engaged in meet and confer sessions and did so in good faith and in accordance with Government Code §§ 3500 et. seq., with regards to efforts to negotiate a successor to the 2023-2026 Memorandum of Understanding Agreement; and

NOW, THEREFORE, the Parties have reached an agreement as follows:

SECTION 1. The following terms and conditions of employment for those employees in the unit represented by the Bell Gardens City Employees Association, shall be adopted and implemented prospectively with City Council approval of the Extension Memorandum of Understanding 2023-2026 Agreement (“MOU Extension”). The terms and conditions of the MOU Extension shall prevail over any conflicts between the Memorandum of Understanding 2023-2026 Agreement and the provisions of the MOU Extension.

SECTION 2. The terms and conditions of employment for those employees in the unit represented by the Bell Gardens City Employees Association, and which shall be incorporated into the Memorandum of Understanding 2023-2026, by way of the MOU Extension, are as follows:

1. Article I, Section C.

The term of the agreement will be from June 1, 2026 to May 31, 2027.

2. Article V, Section B.

All classifications within this bargaining unit shall receive base salary adjustments as follows:

Effective the first full pay period following June 1, 2026: 3% base salary increase.

3. The Health Insurance plan preservation terms implemented by City Council Resolution No. 2025-88 are extended to December 31, 2027.

SECTION 3. All other terms and conditions, unless otherwise specified, remain unamended in the Memorandum of Understanding 2023-2026 Agreement.

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FOR THE ASSOCIATION AND CITY OF BELL GARDENS:

BGCEA: City of Bell Gardens

_______________________________ _________________________________ Eva Reyes Date Michael B. O’Kelly Date BGCEA President

_______________________________
Rudy Rodriguez Date
BGCEA Vice President

_______________________________
Kimberly Chi Date
BGCEA Treasurer

_______________________________
Diana Ortiz Date
BGCEA Secretary

_______________________________
Angie Contreras Date
BGCEA At-Large Representative

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Extension of the Memorandum of Understanding of 2023-2026 Agreement Between the City of Bell Gardens and the Bell Gardens Public Works Employees Association

WHEREAS, the representatives of the City and the Public Works Employees Association have engaged in meet and confer sessions and did so in good faith and in accordance with Government Code §§ 3500 et. seq., with regards to efforts to negotiate a successor to the 2023-2026 Memorandum of Understanding Agreement; and

NOW, THEREFORE, the Parties have reached an agreement as follows:

SECTION 1. The following terms and conditions of employment for those employees in the unit represented by the Bell Gardens Public Works Employees Association, shall be adopted and implemented prospectively with City Council approval of the Extension Memorandum of Understanding 2023-2026 Agreement (“MOU Extension”). The terms and conditions of the MOU Extension shall prevail over any conflicts between the Memorandum of Understanding 2023-2026 Agreement and the provisions of the MOU Extension.

SECTION 2. The terms and conditions of employment for those employees in the unit represented by the Bell Gardens Public Works Employees Association, and which shall be incorporated into the Memorandum of Understanding 2023-2026, by way of the MOU Extension, are as follows:

1. Article I, Section C.

The term of the agreement will be from June 1, 2026 to May 31, 2027.

2. Article IV, Section B.

All classifications within this bargaining unit shall receive base salary adjustments as follows:

Effective the first full pay period following June 1, 2026: 3% base salary increase.

3. The Health Insurance plan preservation terms implemented by City Council Resolution No. 2025-88 are extended to December 31, 2027.

SECTION 3. All other terms and conditions, unless otherwise specified, remain unamended in the Memorandum of Understanding 2023-2026 Agreement.

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FOR THE ASSOCIATION AND CITY OF BELL GARDENS:

BGPWEA: City of Bell Gardens

_______________________________ _________________________________ Jesus Alcaraz Date Michael B. O’Kelly Date BGPWEA Representative

_______________________________
Freddie Gonzalez Date
BGPWEA Representative

_______________________________
Jorge Ramirez Date
BGPWEA Representative

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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

It is staff’s recommendation that the City Council:

1. Waive the purchasing policy requirements pursuant to Bell Gardens Municipal Code Section 3.04.100(A); and

BACKGROUND/DISCUSSION:

The City’s financial and human capital management currently utilizes the Tyler EDEN System. The EDEN system is an antiquated system that dates to the early 1990s. Tyler has notified all user agencies that they will sunset EDEN in March 2027, and no further technical support, software updates and security patches will be provided. At the City Council meeting of December 8, 2025, the City Council approved the implementation of the Workday Human Capital Management and Financials System to replace the EDEN system.

The City’s cashiering function utilizes the INCODE system, which is an older system also nearing the end of service life. Currently, the intaking of payments utilized across departments operates on multiple disconnected systems such as Tyler Eden, Elavon, ��
ActiveNet, and CitizenServe with no unified reconciliation layer. The City’s accounting staff manually consolidate transactions across departments daily with no real-time visibility.

Other gaps in service and administrative burdens include needing departments to submit manual transaction reports that are then reentered into the accounting system by a single cashier, which is duplicative in efforts and prone to human error. On weekends when City Hall is closed for business, the Police Department service counter receives payments from service users, but requires service users to bring the exact amount since the Police Department does not have a PoS point to have cash on hand to provide change, which is inconvenient for the service users. Since there is no PoS point in the Police Department, these payments are received without a system of record, relying on staff to manually transfer cash to the cashier in City Hall on the next business morning, creating exposure for lost payments and no audit trail, which is not best practice in cash management.

The Bell Gardens Municipal Code Section 3.04.100(A) provides that, for purchases of more than $10,000, the City Council may waive standard purchasing policy requirements when it finds that such supplies or equipment are unique because of their quality, durability, availability, or fitness for a particular use and are available only from one source, or, if available from more than one source, bidding is not likely to result in the lowest price.

City staff have been working diligently towards going live with the Workday System by July 1, 2026, coinciding with the new fiscal year. CityBase, Inc. (EUNA) is the sole vendor whose system is designed for the Workday infrastructure for cash management. If the City were to, instead, attempt to go through a formal process, it may require the integration of a system that was not specifically built to function within the Workday infrastructure.

Therefore, staff believes a formal process would not result in pricing or services that are more beneficial than the pricing and services offered by EUNA. By connecting four disconnected systems with a single cashiering and reconciliation layer, the City gains real- time visibility across City Hall, Recreation, the Aquatic Center, and the Police Department, eliminating daily manual consolidation entirely.

Service to the public would greatly improve as a part of the solution, as a part of the proposed system, is service Kiosk available in the Police Department lobby and Aquatics Center where service users can make payments for their classes and services. As with the previously approved agreements, the term of this agreement will be in effect until August 15, 2028.

CONCLUSION:

The City of Bell Gardens is currently in the process of replacing its antiquated EDEN ERP system with the Workday solution prior to the March 2027 EDEN System expiration. To pair the Workday System with a system that is specially designed to live within the Workday environment would provide great cash management ability to the City, eliminate duplicative efforts, reduce human error to the full extent possible, implement best practices in cash handling, and provide convenience to the service users of City services.

FISCAL IMPACT:
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The annual cashiering software fee, cashiering PoS device hardware leasing, and kiosk software fee is projected to be $45,200 per year; however, there is an anticipated reduction in credit/debit processing fees of approximately $8,300 per year as compared to rates with current vendor.

APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services ��
RESOLUTION NO. 2026-44

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELL

GARDENS, CALIFORNIA, APPROVING AN AGREEMENT WITH
CITYBASE, INC. (EUNA BRAND) FOR CASHIERING AND KIOSKS

SERVICES ASSOCIATED WITH THE IMPLEMENTATION OF THE

WORKDAY HUMAN CAPITAL MANAGEMENT AND FINANCIALS
SYSTEM
WHEREAS, the City of Bell Gardens (“City”) has a Financial Enterprise Software System (ERP system) that will become fully obsolete in March 2027; and WHEREAS, Bell Gardens Municipal Code Section 3.04.100(A) provides that, for purchases of more than $10,000, the City Council may waive standard purchasing policy requirements upon finding that such supplies or equipment are unique because of their quality, durability, availability, or fitness for a particular use and are available only from one source, or, if available from more than one source, bidding is not likely to result in the lowest price; and
WHEREAS, CityBase, Inc. (“EUNA Brand”) is the sole vendor whose system is designed for the Workday infrastructure for cash management; and WHEREAS, City staff has determined that seeking formal invitation of competitive bids would not be practical nor result in pricing that is more beneficial than the pricing offered by EUNA Brand; and
WHEREAS, by connecting four disconnected systems with a single cashiering and reconciliation layer, the City gains real-time visibility across City Hall, Recreation, the Aquatic Center, and the Police Department, eliminating daily manual consolidation entirely; and
WHEREAS, service to the public would greatly improve , the proposed system includes service Kiosks at the Police Department lobby and Aquatics Center where service users can make payments services; and
WHEREAS, the City desires to enter into a SAAS and Services Agreement with EUNA Brand for cashiering and kiosks services.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BELL GARDENS AS FOLLOWS:

SECTION 1. The City Council of the City of Bell Gardens hereby finds that the above recitals are true and correct and incorporate them herein by this reference. ��
Resolution No. 2026-44
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SECTION 2. The City Council finds that a SAAS and Services Agreement with EUNA Brand for use of their cashiering and kiosks services is unique and only available from one source for the Workday Infrastructure.

SECTION 3. The City Council hereby approves the SAAS and Services Agreement with EUNA Brand with an anticipated annual cashiering software fee, cashiering PoS device hardware leasing, and kiosk software fee projected at $45,200 per year. There is an anticipated reduction in credit/debit processing fees of approximately $8,300 per year as compared to current vendor.

SECTION 4. The City Council further authorizes the City Manager to execute the SAAS and Services Agreement with EUNA Brand, consistent with this Resolution, along with any ancillary documents reasonably necessary to effectuate the intent of this Resolution.

SECTION 5. The City Clerk shall certify to the passage and adoption of this Resolution and enter it into the book of original resolutions, and it shall become effective immediately upon its approval.

PASSED, APPROVED and ADOPTED this 11th day of May, 2026.

THE CITY OF BELL GARDENS
Miguel De La Rosa, Mayor
APPROVED AS TO FORM: ATTEST:

Stephanie Vasquez Daisy Gomez
City Attorney City Clerk
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Resolution No. 2026-44
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I, Daisy Gomez, City Clerk of the City of Bell Gardens, hereby CERTIFY that City Council Resolution No. 2026-XX was adopted by the Bell Gardens City Council at a regular meeting of the City Council held on Monday, May 11, 2026 and was approved and passed by the following vote:

AYES:

NOES:

ABSTAIN:

ABSENT:
_______________________________
Daisy Gomez
City Clerk
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SAAS AND SERVICES AGREEMENT
This SAAS and Services Agreement, including all documents referenced and incorporated below (collectively, this “Agreement”), dated as of the later of the two signature dates below (the “Effective Date”), is by and between CityBase, Inc. (referred to as “Licensor” or “EUNA,” as part of the EUNA brand) and City of Bell Gardens (“Customer”). EUNA and Customer are sometimes individually referred to as a “Party” and collectively referred to as the “Parties.” The Parties agree as follows:

1. Definitions.
a. “Diagnostic Data” means all aggregated and de-identified information that EUNA’s systems or applications automatically collect regarding Customer’s use of the SAAS Offering and its performance, including to compile statistical and performance information related to the prov ision and operation of the SAAS Offering.
b. “Authorized User” means Customer’s employees, consultants, contractors, and agents (i) who are authorized by Customer to access and use the SAAS Offering under the rights granted to Customer pursuant to this Agreement and the applicable Schedule 1, and (ii) for whom access to the SAAS Offering has been purchased hereunder.
c. “Confidential Information” means any information relating to a Disclosing Party (as defined in Section 9), its business, technology, suppliers, licensors, resellers, distributors, customers, and third parties to whom the Disclosing Party has an obligation of confidentiality, whether in tangible or intangible form, which is either marked or designated as “confidential” or “proprietary,” or disclosed under circumstances indicating its confidential or proprietary nature, or otherwise wou ld be known to be confidential or proprietary by a reasonable person.
d. “Customer Data” means, other than Diagnostic Data, information, data, and other content, in any form or medium, that is submitted, posted, or otherwise transmitted by or on behalf of Customer or an Authorized User through the SAAS Offering or Professional Services, as applicable. e. “Deliverable” means all documents, work product and other materials that are delivered to Customer under this Agreement or prepared by or on behalf of the EUNA in the course of performing the Professional Services or providing the SAAS Offering, including any items identified as such in the applicable Schedule 1.
f. “Documentation” means the applicable training , informational or support videos and documentation relating to (i) the use of and access to the SAAS Offering and (ii) any error corrections, bug fixes, enhancements, improvements, new releases, maintenance releases and updates thereto, provided by EUNA to Customer in any format.
g. “Fees” means the fees set forth in the applicable Schedule 1. h. “Intellectual Property Rights” (i) all United States and foreign patents, patent applications, and certificates of invention, and all continuations, continuations in part, extensions, renewals, divisions, re-issues and re-examinations relating thereto; (ii) all moral rights and copyrights in any work of authorship or other work recognized by applicable Law, including all copyright registrations issued by the United States Register of Copyrights and applications therefor, together with any renewal or extension thereof, or by similar authority in any other jurisdiction, and all rights deriving therefrom; (iii) all, whether registered ��
or unregistered, trademarks, service marks, domain names, trade names and trade dress, and all goodwill relating thereto; (iv) all rights in all trade secrets, know -how, and confidential information; and (v) other intellectual property rights protectible under any Laws or international conventions throughout the world, and in each case including the right to apply for registrations, certificates, or renewals with respect thereto and the right to prosecute, enforce, obtain damages relating to, settle or release any past, present, or future infringement or misappropriation thereof.
i. “Law” means all applicable laws (including those arising under common law), statutes, codes, rules, regulations, reporting or licensing requirements, ordinances and other pronouncements having the effect of law in the United States, any foreign country or any domestic or foreign state, county, city or other political subdivision, including those promulgated, interpreted or enforced by any governmental or regulatory authority.
j. “Public Facing Software” means a portion of the Software made available by the Customer to members of the general public.
k. “SAAS IP” means the SAAS Offering and the Documentation. For the avoidance of doubt, SAAS IP includes proprietary data structures, database schemas, metadata, Diagnostic Data and any information, data, or other content derived from EUNA’s monitoring of Customer’s access to or use of the SAAS IP but does not include Customer Data.
l. “SAAS Offering” means the software-as-a-service offering, including any integrated platform offering, as set out in the applicable Schedule 1.
m. “Schedule 1” means the schedule attached to this Agreement titled “Product Sheet – Hardware and Software as a Service Offering”
n. “Professional Services” means the services set out in the applicable Schedule 1 and any associated statement of work attached or referenced in the Schedule 1 (“Statement of Work”), if applicable. o. “Term” has the meaning set forth in Section 10.a.
p. “Third-Party Products” means any third-party products described in the applicable Schedule 1 provided with or incorporated into the SAAS Offering.

2. Services.
a. Payment Processing. The Parties hereby acknowledge and agree to the payment processing terms and conditions set forth in Exhibit B, which are incorporated herein by reference. b. Professional Services. Subject to and conditioned on Customer’s payment of Fees and compliance with all other terms and conditions of this Agreement, EUNA shall provide to Customer the Professional Services in accordance with the applicable Statement of Work.

3. Software Subscription.
a. Provision of Access . Subject to and conditioned on Customer’s payment of Fees and compliance with all other terms and conditions of this Agreement, EUNA hereby grants Customer a non- exclusive, non-sublicensable, non-transferable (except in compliance with Section 22) right to access and use the SAAS Offering during the Term, solely for use by Authorized Users in accordance with the terms and conditions herein. Such use is limited to Customer’s internal use. EUNA shall provide to Customer ��
the necessary information to allow Customer to access the SAAS Offering. The total number of Authorized Users will not exceed the number set forth in the applicable Schedule 1, except as expressly agreed to in writing by the Parties and subject to any appropriate adjustment of the Fees payable hereunder. b. Public Facing Software . Notwithstanding the definition of Authorized Users, Customer is permitted to provide access to its constituents that are solely utilizing public facing functionalities of the SAAS Offering that do not otherwise require a specific license from EUNA. c. Documentation License . Subject to and conditioned on Customer’s payment of Fees and compliance with the terms and conditions of this Agreement, EUNA hereby grants to Customer a non - exclusive, non-sublicensable, non-transferable (except in compliance with Section 22) license to use the Documentation during the Term solely for Customer’s internal business purposes in connection with its use of the SAAS Offering.
d. Optional Features . EUNA shall provide all extensions, enhancements, and other changes, which are logical improvements to the SAAS Offering and to which EUNA makes generally available on a commercial basis, without charge, to other licensees of the EUNA SAAS Offering. Updates do not include any new software products that are then made generally available on a commercial basis as separate, price- listed options or additions to the SAAS Offering nor do they include any Professional Services that may be required for implementation.
e. Use Restrictions. Customer shall not use the SAAS Offering for any purposes beyond the scope of the access granted in this Agreement or the applicable Schedule 1. Customer shall not at any time, directly or indirectly, and shall not permit any Authorized Users to: (i) copy, modify, or create derivative works of the SAAS Offering or Documentation, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the SAAS Offering or Documentation to a third party; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software compone nt of the SAAS Offering , in whole or in part; (iv) remove any proprietary notices from the SAAS Offering or Documentation; or (v) use the SAAS Offering or Documentation in any manner or for any purpose that causes such SAAS Offering or Documentation to infringe, misappropriate, or otherwise violate any Intellectual Property Right or other right of any person, or that violates any applicable Law.
f. Suspension. Notwithstanding anything to the contrary in this Agreement, EUNA may temporarily suspend Customer’s and any Authorized User’s access to any portion or all of the SAAS Offering if: (i) EUNA reasonably determines that (A) there is a threat or attack on any of the SAAS IP; (B) Customer’s or any Authorized User’s use of the SAAS IP disrupts or poses a security risk to the SAAS IP or to any other customer or vendor of EUNA; (C) Customer or any Authorized User is using the SAAS IP for fraudulent or illegal activities; (D) subject to applicable Law, Customer has ceased to continue its business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or (E) EUNA’s provision of t he SAAS Offering to Customer or any Authorized User is prohibited by applicable Law; (ii) any vendor of EUNA has suspended or terminated EUNA’s access to or use of any third-party services or products required to enable Customer to access or use the SAAS Offering each a (“Service Suspension”). EUNA shall use commercially reasonable efforts to resume providing access to the SAAS Offering as soon as reasonably possible after the event giving rise to the Service Suspension is investigated, contained, remediated, and cured. EUNA will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorized User may incur as a result of a Service Suspension. ��
g. Diagnostic Data. Notwithstanding anything to the contrary in this Agreement, EUNA may monitor Customer’s use of the SAAS Offering and collect and compile Diagnostic Data. As between EUNA and Customer, all right, title, and interest in Diagnostic Data, and all Intellectual Property Rights therein, belong to and are retained solely by EUNA. Customer acknowledges that EUNA may compile Diagnostic Data based on Customer Data input into the SAAS Offering. Customer agrees that EUNA may (i) make Diagnostic Data publicly available in compliance with applicable Law, and (ii) use Diagnostic Data to the extent and in the manner permitted under applicable Law. EUNA agrees to process Customer Data available in accordance with EUNA’s privacy policy which is available upon request and online at https://eunasolutions.com/privacy-policy/. EUNA may update its privacy policy from time to time and such updated privacy policy will be effective and applicable upon posting.

4. Customer Obligations.
a. For Professional Services. In connection with the Professional Services, Customer shall:
(i) cooperate with EUNA in its performance of the Professional Services and provide access to Customer’s premises, employees, contractors, and equipment as required to enable EUNA to provide the Professional Services;
(ii) provide Cooperation, as defined herein, and perform Customer facing milestones and Customer deliverables necessary to enable EUNA to continue to perform under the Schedule 1 and Statement of Work; and
(iii) take all steps necessary, including obtaining any required licenses or consents, to prevent Customer-caused delays in EUNA’s provision of the Professional Services. b. For the SAAS Offering. In connection with the SAAS Offering:
(i) Customer agrees to be responsible and liable for all uses of the SAAS Offering and Documentation resulting from access provided by Customer, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement. Without limit ing the generality of the foregoing, Customer agrees to be responsible for all acts and omissions of Authorized Users, and any act or omission by an Authorized User that would constitute a breach of this Agreement if taken by Customer will be deemed a brea ch of this Agreement by Customer. Customer shall use reasonable efforts to make all Authorized Users aware of this Agreement’s provisions as applicable to such Authorized User’s use of the SAAS Offering and shall cause Authorized Users to comply with such provisions. (ii) EUNA may from time to time make Third -Party Products available to Customer. For purposes of this Agreement, such Third -Party Products are subject to their own terms and conditions and the applicable flow-through provisions.
(iii) EUNA will use commercially reasonable efforts to implement the SAAS Offering.

Customer acknowledges and agrees that Customer’s timely provision of (and EUNA’s access to) Customer’s assistance, cooperation, and complete and accurate feedback, approvals, information, and data from Customer’s officers, agents and employees as is reasonably requested by EUNA (collectively, “Cooperation”) is essential to the implementation and operation of the SAAS Offering, and that EUNA shall not be liable for any deficiency, delay or failure in implementing or operating the SAAS Offering if such deficiency, delay or failure results from Customer’s failure to provide full Cooperation as required hereunder. Cooperation will include designating a project manager to interface with EUNA during the course of EUNA’s implementation or provision of the SAAS Offering. If Customer repeatedly fails to provide Cooperation, EUNA may terminate this Agreement in accordance with Section 10(b)(ii). ��

5. Fees and Expenses.
a. Fees. Except for Fees that Customer has successfully disputed, Customer shall pay the Fees without offset or deduction . Unless otherwise provided in the applicable Schedule 1, Customer shall pay the Fees in US dollars within thirty (30) days from the date of the applicable invoice. If Customer fails to make any payment when due, without limiting EUNA’s other rights and remedies: (i) EUNA may charge interest on the past due amount at the rate of 1% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable Law; (ii) if such failure continues for thirty (30) days or more, and in addition to all other remedies available under this Agreement or at law (which EUNA does not waive by the exercise of any rights hereunder), EUNA may suspend Customer’s and its Authorized Users’ access to any portion or all of the Professional Services and the SAAS Offering until such amounts are paid in full.
b. Taxes. Fees do not include any taxes. Customer is exempt by Law from payment of State and local sales tax and federal excise tax. In the event that taxes are assessed by any governmental body on any Deliverable provided under this Agreement, in which Customer is not exempted from paying, EUNA shall have the option to terminate the Agreement in lieu of assessment of the taxes against EUNA, provided however that Customer shall have the option to pay EUNA all such tax amounts which have been properly invoiced, at Customer’s discretion, to avoid termination of this Agreement. Customer shall provide EUNA with a valid tax exemption certificate upon request.

6. Service Levels and Support.
a. Service Levels. Subject to and conditioned upon Customer’s payment of Fees and compliance with the terms and conditions of this Agreement, EUNA will use commercially reasonable efforts to make the SAAS Offering available in accordance with the service levels set out in the provided service level documentation attached to this Agreement or as posted from time to time on Euna’s website at:
www.eunasolutions.com/sla/ (the “Service Level Policy”). b. Support. Subject to and conditioned upon Customer’s payment of Fees and compliance with the terms and conditions of this Agreement, EUNA will use commercially reasonable efforts to provide the support services described in the support services documentation attached to this Agreement or as posted from time to time at on Euna’s website (the “Support Services Policy”). c. Updates. EUNA reserves the right to modify the Service Level Policy and Support Services Policy from time to time effective immediately by posting an updated policy at the links referenced above.

EUNA’s support obligations extend solely to Customer’s designated support contacts. Customer acknowledges and agrees that, as between Customer and EUNA, Customer shall be solely responsible to provide any and all support to all other third partie s. Unless otherwise stated in the Service Level Policy, EUNA shall not have any obligation to provide support services to any third parties.

7. Representations, Limited Warranties, and Disclaimer. a. Representations. Each Party hereby represents and warrants that: (i) it has the full corporate right, power and authority to enter into this Agreement and to perform the acts required hereunder; and (ii) the execution of this Agreement by such Party, and the performance by such Party of its obligations and duties hereunder, do not and will not violate any agreement to which such Party is bound or any obligation of such Party.
b. Warranties for Professional Services. EUNA warrants that it will perform the Professional Services:
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(i) in accordance with the terms and subject to the conditions set out in the respective Statement of Work or Schedule 1 and this Agreement;
(ii) using personnel of commercially reasonable skill, experience, and qualifications; and (iii) in a timely, workmanlike, and professional manner in accordance with generally recognized industry standards for similar services.
c. Warranties for the SAAS Offering. EUNA warrants that during the Term, the SAAS Offering will conform in all material respects to the Documentation when accessed and used in accordance with the Documentation. EUNA does not make any warranties, representations or guarantees regarding uptime or availability of the SAAS Offering except to the extent specifically included in the applicable Service Level Policy. THE FOREGOING WARRANT IES, REPRESENTATIONS AND GUARANTEES DO NOT

APPLY AND EUNA STRICTLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND

GUARANTEES WITH RESPECT TO ANY THIRD -PARTY PRODUCTS OR ANY FAILURE IN PERFORMANCE CAUSED BY THIRD-PARTY PRODUCTS.
d. Remedies. EUNA’s sole and exclusive liability and Customer’s sole and exclusive remedy for breach of the warranties, representations and guarantees in this Agreement shall be as follows:
(i) EUNA shall use reasonable commercial efforts to promptly cure any such breach; provided, that if EUNA cannot cure such breach within sixty (60) days after Customer’s written notice of such breach, Customer may, at its option, terminate this Agreement by serving written notice of termination. (ii) For Professional Services, Customer’s remedy for breach of the foregoing warranties , representations and guarantees shall be the re -performance of the relevant Professional Services free of charge to the extent the breach was caused solely by EUNA . The foregoing remedy shall not be available unless Customer provides written notice of such breach (which notice reasonably describes the breach and the deficiencies identified by Customer) within thirty (30) days after delivery of such Professional Service or Deliverable to Customer.
(iii) For any such breach involving a failure to meet the commitments in the Service Level Policy, EUNA’s sole obligation and Customer’s exclusive remedy shall be for EUNA to perform the remedies set forth in the Service Level Policy.
e. Disclaimer of Warranties . EXCEPT FOR THE LIMITED WARRANTIES SET FORTH IN

THIS SECTION OF THE AGREEMENT, THE PROFESSIONAL SERVICES, DELIVERABLES, SAAS OFFERING AND EUNA IP ARE PROVIDED “AS IS” AND EUNA HEREBY DISCLAIMS ALL

WARRANTIES, REPRESENTATIONS AND GUARANTEES WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. EUNA SPECIFICALLY DISCLAIMS ALL IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND

NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. EXCEPT FOR THE LIMITED WARRANTIES SET FORTH IN THIS

SECTION, EUNA MAKES NO WARRANTY, REPRESENTATION OR GUARANTEE OF ANY KIND

THAT THE PROFESSIONAL SERVICES, DELIVERABLES, EUNA IP, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER’S , AN AUTHORIZED USER’S, OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE

ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR

OTHER PROFESSIONAL, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE.
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8. Intellectual Property.
a. Deliverables. All Intellectual Property Rights in and to the Deliverables except for any Confidential Information of Customer shall be owned by EUNA. If any derivative work is created by Customer from the SaaS Offering EUNA shall own all right, title and interest in and to such derivative work.
b. SAAS IP and Documentation. Customer acknowledges that, as between Customer and EUNA, EUNA owns all right, title, and interest, including all Intellectual Property Rights, in and to the SAAS IP and Documentation and, with respect to Third-Party Products, the applicable third-party providers own all right, title, and interest, including all Intellectual Property Rights, in and to the Third-Party Products. c. Customer Data. EUNA acknowledges that, as between EUNA and Customer, Customer either (i) owns all right, title, and interest, including all Intellectual Property Rights, in and to the Customer Data, or (ii) has a valid license with the right to sublicense the Customer Data to EUNA as provided herein.

Customer hereby grants to EUNA a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display the Customer Data and perform all acts with respect to the Customer Data as may be necessary for EUNA to provide the SAAS Offering to Customer, and a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to reproduce, distribute, modify, and otherwise use and display Customer Data incorporated within the Diagnostic Data. Customer represents, warrants and agrees that:
(A) it will comply with applicable Law, including the Laws of the territories and jurisdictions from which any Customer Data is obtained or pertains, in collecting, using, disclosing, transmitting and in soliciting the transmission of Customer Data into or with the SAAS Offering as contemplated under this Agreement; (B) prior to transmitting (or soliciting the transmission of) any Customer Data to EUNA through the SAAS Offering, Customer shall have all applicable consents and approvals required for the transmission of such Customer Data to EUNA; and (C) EUNA’s use, storage, disclosure and other processing of Customer Data in accordance with this Agreement or Customer’s instructions or direction will not cause EUNA or any of its vendors to violate any applicable Law or infringe the rights of any individual or third party. d. Passwords. Customer is responsible for the confidentiality and use of its passwords , other credentials, and account, and in no event shall EUNA be liable for any loss of information of Customer or other claims arising from unauthorized access to the SAAS Offering as a result of the failure by Customer to protect the confidentiality of its passwords, other credentials or account. e. Prohibited Information. Except as necessary to utilize the SAAS Offering, Customer shall not transmit, disclose or otherwise provide (or cause or allow to be transmitted or provided to EUNA): (i) health information, medical information, health insurance card information, policy identification numbers, or any other information that would cause EUNA to be classified as a “business associate” under the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) or similar designation under other Laws, (ii) information that causes E UNA to be subject to any Laws beyond those Laws generally applicable to all cloud service providers, (iii) security passwords or credentials, and/or (iv) data revealing race, ethnicity, political opinions, religion, sexual orientation, philosophical beliefs or trade union membership or any other information identified under applicable Law as “sensitive information,” “private information,” or like designation (collectively, “ Prohibited Information ”). I f Customer transmits or provides to EUNA any Prohibited Information, Customer shall indemnify and hold EUNA harmless from and against any claims and liability arising from the transmission to EUNA of any Prohibited Information or any processing of such information by EUNA, and EUNA shall have no liability or obligation whatsoever with respect to such Prohibited Information or Customer Data provided to EUNA. f. Feedback. If Customer or any of its employees or contractors provides, sends or transmits any communications or materials to EUNA by mail, email, telephone, or otherwise, suggesting or ��
recommending changes to the SAAS Offering, Documentation, Software, Professional Services, or any of EUNA’s Intellectual Property Rights, including without limitation, the SAAS IP and new features or functionality relating thereto, or any comments, questions, suggestions, or the like (“ Feedback”), EUNA is free to use such Feedback irrespective of any other obligation or limitation between the Parties governing such Feedback. Customer hereby assigns and agrees to assign to EUNA, and will cause its employees, contractors and/or agents to assign to EUNA, all right, title, and interest in and to the Feedback, including all Intellectual Property Rights in the Feedback, to EUNA without further consideration. EUNA is free to use, without any attribution or compensation to any party, any ideas, know -how, concepts, techniques, or other Intellectual Property Rights contained in the Feedback, for any purpose whatsoever, although EUNA is not required to use any Feedback.
g. Reservation of Rights . EUNA reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or an y third party any Intellectual Property Rights or other right, title, or interest in or to the Professional Services or SAAS IP.

9. Confidentiality.
a. Generally. From time to time during the Term, either Party (as the “Disclosing Party”) may disclose or make available to the other Party (as the “Receiving Party ”) Confidential Information .

Confidential Information shall at all times remain the property of the Disclosing Party. The Receiving Party shall: (A) protect and safeguard the confidentiality of the Disclosing Party’s Confidential Information with at least the same degree of care as the Receiving Party protects its own Confidential Information, but in no event with less than a commercially reasonable degree of care; ( B) not use the Disclosing Party ’s Confidential Information, or permit it to be accessed or used, for any purpose other than to exercise its rights or perform its obligations under this Agreement; and (C) except as permitted in this Agreement, not disclose any such Co nfidential Information to any person or entity, except to the Receiving Party ’s representatives (including EUNA’s affiliates and third party service providers) who need to know the Confidential Information to assist the Receiving Party, act on its behalf, or to exercise its rights or perform its obligations under this Agreement. The obligations in this section do not apply to Confidential Information that: (i) is or becomes generally available to the public other than as a result of the Receiving Party’s breach of this Section; (ii) is or becomes available to the Receiving Party on a non -confidential basis from a third-party source, provided that such third party is not and was not prohibited from disclosing such Confidential Information; (iii) was in the Receiving Party’s possession prior to the Disclosing Party’s disclosure hereunder; or (iv) was or is independently developed by the Receiving Party without using any Confidential Information of the Disclosing Party.
b. Permitted Disclosures. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required to establish a Party’s rights under this Agreement, including to make required court filings. If a Receiving Party is faced with judicial or governmental action to disclose Confidential Information of the Disclosing Party, the Receiving Party must, if legally permissible, notify the Disclosing Party forthwith and, at the Disclosing Party's request, provide reasonable assistance in opposing such action at the Disclosing Party’s cost and expense. c. Destruction. On the expiration or termination of the Agreement, the Receiving Party shall promptly destroy all copies of the Disclosing Party’s Confidential Information in its possession or control and upon request certify in writing to the Disclosing Party that such Confidential Information has been destroyed, provided, however, that a Receiving Party may retain Confidential Information relevant to any pending or threatened litigation or governmental investigation and EUNA may retain Customer’s Confidential Information in accordance with its information retention policies and Section 15.a, below. ��
d. Irreparable Harm . Each Party acknowledges that Confidential Information may constitute unique, valuable, proprietary and trade secret information of the Disclosing Party, and that unauthorized disclosure thereof by the Receiving Party may cause irreparable injury to the Disclosing Party. Accordingly, each Party acknowledges and agrees that monetary damages may not be adequate in the event of a default of this Article 9 and, therefore, that the Disclosing Party may be entitled to injunctive or other affirmative relief, without such constituting an election of remedies, and that the Disclosing Party will not be required to obtain, furnish or post any bond or similar instrument in connection with or as a condition to obtaining any remedy referred to in this Article 9, and each Party irrevocably waives any right it may have to require the obtaining, furnishing or posting of any such bond or similar instrument. e. Duration. Each Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the date first disclosed to the Receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable Law), such obligations of non -disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trad e secret protection under applicable Law.

10. Term, Termination, and Survival.
a. Term. The term of this Agreement (the “ Term”) commences on the Effective Date of this Agreement and will continue in effect until August 15, 2028. b. User Subscriptions. The per-unit pricing during any such renewal term of the subscription shall be the same as that during the prior term unless EUNA gives written notice of a pricing increase at least thirty (30) days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter.
c. Termination for Convenience . Customer may terminate this Agreement without cause by giving sixty (60) days advance written notice to EUNA of its election to terminate this Agreement pursuant to this provision. In the event of such termination, Customer agrees to pay a “SaaS Recovery Amount” equivalent to 50% of the subscription fees for the remainder of the initial term of the Schedule 1. d. Termination for Cause . In addition to any other express termination right set forth in this Agreement:
(i) either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach: (A) is incapable of cure; or (B) being capable of cure, remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach; or
(ii) either Party may terminate this Agreement, effective immediately upon written notice to the other Party, if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law; (C) makes or seeks to make a general assignment for the benefi t of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
e. Effect of Expiration or Termination. Upon expiration or earlier termination of this Agreement, EUNA will immediately cease providing any Professional Services and Customer shall immediately ��
discontinue use of the SAAS Offering. No expiration or termination will affect Customer’s obligation to pay all Fees that may have become due before such expiration or termination or entitle Customer to any refund.
f. Non-Appropriation. In the event Customer is not granted an appropriation of funds at any time during the Term and the non–appropriation did not result from an act or omission by Customer, Customer shall have the right to terminate this Agreement on the last day of the fiscal period for which appropriations were received without penalty or expense to Customer, except as to the portion of the payments for which fund shall have been appropriated and budgeted. At least ninety (90) days prior to the end of Customer’s fiscal period, Customer shall certify in writing that (1) funds have not been appropriated for the next fiscal period, (b) such non -appropriation did not result from any act or failure to act by Customer; and (c) Customer has exhausted all funds legally available to pay EUNA. If Customer terminates this Agreement because of non-appropriation of funds, Customer may not purchase or lease during the subsequent fiscal period, software and/or service performing the same function as, or functions taking the p lace of those performed by the software and/or service provided by EUNA; however, that these restrictions shall not be applicable if or to the extent that the application of these restrictions would affect the validity of this Agreement.
g. Survival. Sections 3.g, 4, 5, 7, 8, 9, 10, 11, 12, and 14-34 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.

11. Indemnification.
a. EUNA Indemnification.
(i) EUNA SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS CUSTOMER

FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, COSTS (INCLUDING REASONABLE ATTORNEYS’ FEES) (“ LOSSES”) INCURRED BY CUSTOMER RESULTING FROM ANY THIRD -PARTY CLAIM, SUIT, ACTION, OR PROCEEDING (“ THIRD-PARTY CLAIM”) THAT THE SAAS OFFERING OR PROFESSIONAL SERVICES , OR ANY USE OF THE

SAAS OFFERING OR PROFESSIONAL SERVICES IN ACCORDANCE WITH THIS AGREEMENT, INFRINGES OR MISAPPROPRIATES SUCH THIRD PARTY’S INTELLECTUAL PROPERTY

RIGHTS, PROVIDED THAT CUSTOMER PROMPTLY NOTIFIES EUNA IN WRITING OF SUCH

THIRD-PARTY CLAIM, COOPERATES WITH EUNA, AND ALLOWS EUNA SOLE AUTHORITY TO CONTROL THE DEFENSE AND SETTLEMENT OF SUCH THIRD-PARTY CLAIM. (ii) If a Third-Party Claim is made or appears possible, Customer agrees to permit EUNA, at EUNA’s sole discretion, to (A) modify or replace the SAAS Offering or Professional Services or component or part thereof, to make it non-infringing, (B) obtain the right for Customer to continue use, or (C) terminate the license for the SAAS Offering and Professional Services and provide a pro rata refund to Customer. If EUNA determines that none of these alternatives is reasonably available, EUNA may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer.
(iii) This Section will not apply to the extent that the alleged infringement arises from: (A) use of the SAAS Offering or Professional Services in combination with data, software, hardware, equipment, or technology not provided by EUNA or authorized by EUNA in writing; (B) modifications to the SAAS Offering or Professional Services not made by EUNA; or (C) Customer Data; or (D) Third-Party Products. ��
b. Customer Indemnification. CUSTOMER SHALL INDEMNIFY, HOLD HARMLESS, AND, AT EUNA’S OPTION, DEFEND EUNA AND ITS AFFILIATES, AND THEIR RESPECTIVE

INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “EUNA GROUP”) FROM AND AGAINST ANY LOSSES RESULTING FROM ANY THIRD-PARTY

CLAIM (I) THAT THE CUSTOMER DATA, OR ANY USE OF THE CUSTOMER DATA IN

ACCORDANCE WITH THIS AGREEMENT, INFRINGES , VIOLATES OR MISAPPROPRIATES SUCH THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS OR ANY LAW, OR (II) BASED ON CUSTOMER’S OR ANY AUTHORIZED USER’S (A) NEGLIGENCE OR WILLFUL MISCONDUCT; (B) USE OF THE SERVICES OR SAAS OFFERING IN A MANNER NOT AUTHORIZED BY THIS AGREEMENT; (C) USE OF THE SERVICES OR SAAS OFFERING IN COMBINATION WITH DATA,

SOFTWARE, HARD WARE, EQUIPMENT, OR TECHNOLOGY NOT PROVIDED BY EUNA OR AUTHORIZED BY EUNA IN WRITING; OR (D) MODIFICATIONS TO THE PROFESSIONAL

SERVICES OR SAAS OFFERING NOT MADE BY EUNA, PROVIDED THAT CUSTOMER MAY

NOT SETTLE ANY THIRD-PARTY CLAIM AGAINST ANY OF THE EUNA GROUP UNLESS EUNA

CONSENTS TO SUCH SETTLEMENT, AND FURTHER PROVIDED THAT EUNA WILL HAVE THE

RIGHT, AT ITS OPTION, TO DEFEND THE EUNA GROUP AGAINST ANY SUCH THIRD-PARTY CLAIM OR TO PARTICIPATE IN THE DEFENSE THEREOF BY COUNSEL OF ITS OWN CHOICE. c. Sole Remedy . THIS SECTION SETS FORTH CUSTOMER’S SOLE REMEDIES AND EUNA’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR

ALLEGED CLAIMS THAT THE PROFESSIONAL SERVICES OR SAAS OFFERING INFRINGES,

MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

12. Limitation of Liability.
a. IN NO EVENT SHALL EUNA BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY

FOR ANY LOSS OF USE, REVENUE, OR PROFIT OR LOSS OF DATA OR DIMINUTION IN

VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL,

OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE

WAS FORESEEABLE AND WHETHER OR NOT EUNA HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
b. IN NO EVENT SHALL EUNAS AGGREGATE LIABILITY ARISING OUT OF OR

RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF

CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO EUNA PURSUANT TO THE APPLICABLE SCHEDULE 1 IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

ADDITIONALLY, IN NO EVENT WILL EUNA BE LIABLE FOR ANY CLAIM BROUGHT BY CUSTOMER MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR REASONABLY SHOULD HAVE BEEN DISCOVERED.
c. UNDER NO CIRCUMSTANCES SHALL EUNA HAVE ANY LIABILITY OR

RESPONSIBILITY FOR THE ACCURACY OF ANY CUSTOMER DATA THAT IS INPUTTED INTO THE SAAS OFFERING.

13. Press Release. The Parties may issue a joint press release announcing the launch of the SAAS Offering and Customer’s use thereof . Such press releases shall be subject to Customer’s approval .

Additionally, during the Term, EUNA may list Customer as a customer of EUNA, and Customer grants ��
EUNA a non-exclusive, royalty-free, worldwide license to use any trademarks, service marks, or trade names of Customer in order to display such marks on EUNA’s website and marketing materials.

14. Information Security. Each Party will maintain reasonable administrative, technical and physical safeguards which are consistent with industry standards to protect the security, confidentiality and integrity of, and to protect against threats or hazards to the integrity of, and the unlawful, intentional, unauthorized or accidental destruction, loss, alteration, theft, misappropriation, disclosure, access or use of the other Party’s Confidential Information, Intellectual Property, and, (i) in the case of EUNA, the Customer Data, and (ii) in the case of Customer, the SAAS IP.

15. Export of Data.
a. Customer Data . Upon termination, cancellation, expiration, or other conclusion of this Agreement, Customer may request that EUNA remove Customer Data from EUNA’s production systems.

Customer acknowledges that as part of a commercially reasonable backup strategy, EUNA does maintain long term archival backups that may continue to contain Customer Data after termination of this Agreement.

EUNA agrees not to utilize such archival backups for the specific purpose of accessing Customer Data after termination of this Agreement, unless specifically authorized to do so by Customer. b. Data Extraction . During the Term of this Agreement, Customer may utilize the standard functionality of the SAAS Offering for its intended purpose, including the ability to download data and copies of documents loaded into or generated by the SAAS Offering. Customer shall have the right to retain a copy of all downloaded documents . During the Term of and within thirty (30) days following termination of this Agreement, Customer may request EUNA to provide consulting services to Customer in order to perform a custom extract of Customer data from the SAAS Offering. EUNA will provide the requested consulting services for an hourly rate set forth in the Schedule 1 or Statement of Work. Custom data extracts will be provided electronically in a text delimited flat file format (or other mutually acceptable format) and will be scrubbed of all EUNA proprietary data structures. Customer and EUNA will work together to determine a list of the specific data elements to be provided, at which point EUNA will provide an estimate of the time required to extract the data. Once the estimate has been provided, if Customer wishes EUNA to proceed with the data extract, Customer will make a mobilization payment of fifty percent (50%) of the estimated amount to EUNA. After receipt of this payment, EUNA will then have thirty (30) days to deliver the data extracts to Customer. Customer shall have thirty (30) days upon receipt of the data to review for acceptance. Upon acceptance, EUNA will provide Customer with a final accounting of hours and Customer shall be responsible for payment of the additional consulting fees.

16. Authorized Reseller Status; Option to Purchase Affiliate Products . GTY Technology Holdings Inc. is the parent company to multiple other SaaS companies under the Euna brand, including CityBase, Inc. in the U.S. (such subsidiaries, “Affiliates”). These Affiliates sell purpose-built products and services for the public sector (“Affiliate Products”). As of the Effective Date, Affiliates include Euna Solutions , Inc., Euna Solutions Inc., and Streamlink Software Inc. dba Amplifund. In addition to the products and services that are the subject of this Agreement, Customer has the option to purchase from either Euna, as an authorized reseller, or Affiliates, the Affiliate Products on sa me terms of the Agreement.

Notwithstanding the foregoing, Customer understands that different order forms, statement of work(s), and product specific service level agreements may apply. Customer will be provided the Affiliate’s additional product terms and will have the opportunity to review and consent to such terms.

17. Entire Agreement. This Agreement, including and together with the Schedule 1 referencing this SAAS and Services Agreement, and any Statements of Work, policies, and other documents referenced and incorporated herein or in the Schedule 1, constitutes the sole and entire agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, ��
agreements, representations and warranties, both written and oral, regarding such subject matter. The Parties acknowledge and agree that if there is any conflict between the terms and conditions of this Agreement and the terms and conditions of any Schedule 1, the Schedule 1 followed by the Service Level Policy shall supersede and control. To the extent the Schedule 1 links to legal terms other than this SAAS and Services Agreement or a Statement of Work, those terms shall not apply.

18. Notices. All notices, requests, consents, claims, demands, waivers and other communications under this Agreement must be in writing and addressed to the other Party at its address in the Schedule 1 (or to such other address that the receiving Party may designate from time to time in accordance with this Section).

For Notices to EUNA, [email protected] shall be sent a courtesy email notification. Unless otherwise agreed herein, all Notices must be delivered by personal delivery, nationally recognized overnight courier or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, a Notice is effective only (a) on receipt by the receiving Party; and (b) if the Party giving the Notice has complied with the requirements of this Section.

19. Severability. If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agr eement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision is invalid, illegal or unenforceable, the court may modify this Agreement to effect the original intent of the Parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

20. Amendments. No amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorized representative of each Party.

21. Waiver. No waiver by any Party of any of the provisions of this Agreement shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

22. Assignment. Neither Party shall assign, transfer, delegate or subcontract any of its rights or delegate any of its obligations under this Agreement without the prior written consent of the other Party . Any purported assignment or delegation in violation of this Section shall be null and void. No assignment or delegation shall relieve Customer of any of its obligations under this Agreement. Notwithstanding the foregoing, EUNA may assign this Agreement and any of its rights or delegate any of its obligations to any affiliate, subsidiary, or to any person acquiring all or substantially all of EUNA’s assets without Customer’s consent.

23. Successors and Assigns. This Agreement is binding on and inures to the benefit of the Parties to this Agreement and their respective permitted successors and permitted assigns.

24. Relationship of the Parties. The relationship between the Parties is that of independent contractors.

The details of the method and manner for performance of the Services by EUNA shall be under its own control, Customer being interested only in the results thereof. EUNA shall be solely responsible for supervising, controlling, and directing the details and manner of the completion of the Professional Services and the provision of the SAAS Offering. Nothing in this Agreement shall give Customer the right to instruct, supervise, control, or direct the details and manner of the completion of the Professional Services or the provision of the SAAS Offering . Nothing contained in this Agreement shall be construed as creating any ��
agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the Parties, and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever.

25. No Third-Party Beneficiaries. This Agreement benefits solely the Parties to this Agreement and their respective permitted successors and assigns and nothing in this Agreement, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.

26. Choice of Law. This Agreement and all related documents, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the Laws of the State of Delaware, United States of America, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the Laws of any jurisdiction other than those of the State of Delaware, United States o f America.

27. Choice of Forum. Each Party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against the other Party in any way arising from or relating to this Agreement, including all exhibits, schedules, atta chments and appendices attached to this Agreement, and all contemplated transactions, including contract, equity, tort, fraud and statutory claims, in any forum other than the courts of the State of Delaware, and any appellate court from any thereof. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of such courts and agrees to bring any such action, litigation or proceeding only in the courts of the State of Delaware. Each Party agrees that a final judgment in any such action, litigation, or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

28. Export Regulation. Customer shall comply with all applicable Laws, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), that prohibit or restrict the export or re-export of the SAAS Offering or any Customer Data outside the US.

29. WAIVER OF JURY TRIAL. EACH PARTY ACKNOWLEDGES THAT ANY CONTROVERSY

THAT MAY ARISE UNDER THIS AGREEMEN IS LIKELY TO INVOLVE COMPLICATED AND

DIFFICULT ISSUES AND, THEREFORE, EACH SUCH PARTY IRREVOCABLY AND

UNCONDITIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT

OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

30. Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, email, or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.

31. Force Majeure . “Force Majeure Events ” means events beyond a Party’s reasonable control, including without limitation acts of nature, labor disputes, the stability or availability of the Internet or a portion thereof, actions by a governmental authority (such as a moratorium on any activities related to this Agreement or changes in Laws), telecommunication or Internet network failures or brown-outs, failures or unavailability of third party systems, networks or software, flood, earthquake, fire, lightning, e pidemics, war, acts of terrorism, riots, civil disturbances, sabotage, power grid failures, and denial of service attacks and other hacking attacks. Neither Party shall be liable for any loss, damage or penalty resulting from delays or failures in performance resulting from Force Majeure Events (except for any obligations of Customer to make payments to EUNA hereunder). The Party affected by the Force Majeure Event will promptly notify ��
the other Party and will resume performance when the Force Majeure Event is no longer effective and the impact has been remediated.

32. Equitable Relief. Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such br each or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy.

Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

33. Government Use. The SAAS Offering, Documentation are “commercial items” as that term is defined in FAR 2.101, consisting of “commercial computer software” and “commercial computer software documentation,” respectively, as such terms are used in FAR 12.212 and DFARS 227.72 02. If the SAAS Offering or Documentation are being acquired by or on behalf of the U.S. Government, then, as provided in FAR 12.212 and DFARS 227.7202 -1 through 227.7202-4, as applicable, the U.S. Government’s rights in the foregoing will be only those specified in this Agreement. Customer’s rights in the S AAS Offering and Documentation are limited to those expressly granted in Section 3.

34. Cooperative Statement. Other government organizations and educational or health care institutions may elect to participate in this Agreement (piggyback) at their discretion provided EUNA also agrees to do so in writing.
[signature page follows]
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The Parties have caused this Agreement to be executed by their duly authorized representatives as of the Effective Date.

City of Bell Gardens, CA

By_____________________
Name:

Title:

CITYBASE, INC.

By_____________________
Name:

Title:

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EXHIBIT A

KIOSK OR POS SUBSCRIPTION
Hardware & Software as a Service Terms and Conditions
These CityBase Hardware and Software Terms and Conditions (this “Agreement”) is made and entered into as of April 28, 2026 (the “Effective Date”), by and between City of Bell Gardens (“Customer”), and CityBase, Inc., a Delaware corporation, having its principal place of business in Atlanta, Georgia (“CityBase”). Customer and CityBase are hereinafter sometimes referred to individually as a “Party” or collectively as the “Parties”.

Hardware & Software -as-a-Service (HW&SaaS) : HW&SaaS is an all -inclusive service (the “Services”) that includes software, hardware, and maintenance. Software updates are deployed seamlessly, with zero downtime, and regular security updates are included. Hardware that malfunctions will be repaired or replaced during the term of this agreement.

Hardware. CityBase agrees to provide to Customer, the hardware set forth on Schedule 1, (the “Hardware”) in the quantities and at the prices and upon the terms and conditions set forth in this Agreement. CityBase shall retain all ownership rights to the Hardware and related software.

Software:. CityBase hereby grants to Customer a limited, revocable, royalty-free, non-transferable license to use all CityBase-owned software set forth on Schedule 1 in the quantities and at the prices and the terms and conditions of this Agreement. The Parties acknowledge and agree that, during the term of this Agreement, CityBase shall retain all ownership rights to the software.

Delivery and Installation:

The Hardware will be delivered within a reasonable time after the date of this Agreement to Bell Gardens Police department located at 7100 S. Garfield Ave, Bell Gardens, CA 90201 and Aquatic Center (John Anson Ford Park Regional Aquatic Center) located at 7950 Scout Ave., Bell Gardens, CA 90201 (the “Delivery Point”). CityBase shall not be liable for any delays, loss or damage in transit. Customer shall, at its sole expense, prepare a suitable site at the Delivery Point for the installation of the Hardware. Customer shall grant access to the Delivery Point to allow CityBase, or its designated repres entative. Customer shall bear all installation charges, including all third - party installation chargers.

If for any reason Customer fails to accept delivery of any of the Hardware, or if CityBase, or its authorized representative, is unable to deliver the Hardware at the Delivery Point because Customer has not provided appropriate instructions, documents, licenses or authorizations: (i) the Hardware shall be deemed to have been delivered; and (ii) CityBase, at its option, may store the Hardware until Customer picks them up, whereupon Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

Customer shall not move any item of Hardware from the Delivery Point without CityBase’s prior written consent.
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Customer shall not affix or attach any item of Hardware to real property or any improvements.

The Parties intend that each item of Hardware remains at all times personal property and not a fixture under applicable law, even if the Hardware, or any part thereof, may be or becomes affixed or attached to real property or any improvements.

Maintenance and Upgrades:

Customer, at its own expense, shall maintain, service, and keep the Hardware (i) in the same condition as when delivered to the Delivery Point, ordinary wear and tear excepted; (ii) in compliance with CityBase’s maintenance requirements; and (iii) in compliance with law.

If any part of the Hardware becomes lost, stolen, damaged beyond repair or otherwise permanently rendered unfit for use (“Unfit Hardware”), Customer shall promptly notify CityBase of such Unfit Hardware. CityBase shall use commercially reasonable efforts to promptly repair or replace such Unfit Hardware, at Customer’s sole expense.

CityBase shall or shall cause its authorized representatives to install alterations, modifications, additions, and upgrades to the Hardware that is (i) required or (ii) necessary to comply with law.

Price: Customer shall provide Hardware and software from CityBase at the price (the “Price”) set forth in Schedule 1. Furthermore, all Prices are exclusive of utility payments (i.e., electricity bill) and any other similar payments imposed by a utility provider. Customer shall be responsible for all such charges and costs.

Payment Terms: Customer shall pay all invoiced amounts due to CityBase within thirty (30) days from the date of CityBase's invoice. Customer shall make all payments hereunder in US dollars.

Customer shall pay interest on all late payments at the lesser of the rate of 1.5% per month or the highest rate permissible under applicable law, calculated daily and compounded monthly.

Changes to Services: CityBase reserves the right, in its sole discretion, to make any changes to the Services that it deems reasonably necessary to comply with applicable law. CityBase may also request changes to the Services in order to maintain or enhance: (a) the quality or delivery of the Services or (b) the Services’ cost efficiency or performance. The Parties shall evaluate, and, if agreed, implement all such requested changes in a written amendment.

Warranties:

CityBase warrants such Hardware will (i) conform to the specifications set forth in Schedule 3 and (ii) will be free from defects in material and workmanship. This warranty does not cover lost or physical damage to Hardware.

EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 7(a), CITYBASE MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE HARDWARE, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPR ESS OR

IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
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Limited Warranty; Disclaimer of Warranties:

CityBase warrants that the Services will substantially perform according to written specifications provided by CityBase from time to time, which may be updated in CityBase’s sole discretion.

EXCEPT AS SET FORTH IN SECTION 8(a), ALL SERVICES ARE PROVIDED “AS IS.”

CITYBASE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF

MERCHANTABILITY , FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON -

INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Access and Use; Use Restrictions:

Subject to and conditioned on Customer’s payment of the Fees and compliance with all other terms and conditions of this Agreement, CityBase hereby grants Customer a non -exclusive, non - transferable right to access and use the Services, during the Term, solely for use by Customer and Customer’s Permitted Users in accordance with the terms and conditions herein and any additional terms applicable to Permitted Users. Such use is limited to Customer’s internal use. “ Permitted Users” shall mean (i) a person aut horized by Customer to access and use the Services, including any Customer employee, contractor, agent or any other individual or entity authorized by Customer; (ii) and users of Customer’s services.

Customer shall not permit any other person or entity (other than a Permitted User) to access or use the Services. Without limiting the generality of the foregoing, Customer shall not, except as this Agreement expressly permits, (i) copy, modify, or create derivative works or improvements of the Services, (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any source code used in the Services, in whole or in part, or (iii) bypass or breach any security device or protection used by or in conjunction with the Services.

Customer may only use the Services strictly in accordance with all applicable laws, including, without limitation, data privacy and security laws, any supporting materials provided by CityBase, and any other restrictions and requirements set forth herein. CityBase shall not be responsible for Customer’s or Customer’s Permitted Users’ use of the Services. CityBase reserves the right at any time with notice to Customer to suspend access to the Services by Customer or Permitted Users in the event that CityBase reasonably believes such party or person is accessing or using the Services in breach of, or is otherwise not in compliance with, any of the terms or conditions of this Agreement. In no event shall CityBase be required to monitor or supervise the use of the Services by Customer or Permitted Users and compliance with the terms of this Agreement by each of Customer and Permitted Users shall at all times be and remain Customer’s responsibility.

[signature page follows]

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IN WITNESS WHEREOF, the parties hereto have caused this Hardware and Software as a Service Terms and Conditions to be executed as of the date first written above by their respective officers thereunto duly authorized.

City of Bell Gardens, CA

CITYBASE, INC
By: By:

Name: Name:

Title: Title:

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SCHEDULE 1
PRODUCT SHEET – HARDWARE AND SOFTWARE AS A SERVICE OFFERING Pricing

Software Products Qty Unit
Price Total Fees Notes
Kiosk (1 integration) Software Fee 2 $16,500 $33,000 Y1 fee Kiosk-as-a-Service (KaaS) - Indoor Kiosk
Hardware Leasing
2 $4,200 $8,400 Y1 fee
Cashiering (1 Integration) - Software Fee 1 $22,500 $0
Y1 fee
(Waived)
Cashiering PoS Device - Hardware Leasing 4 $950 $3,800 Y1 fee Revenue Management 1 Included Included Included
Sub-total - Year 1 Fees: $45,200.00
Shipping 2 $850 $ 0 One-time
(Waived)
Kiosk Decal 2 $450 $ 0 One-time
(Waived)
Sub-total - One-Time Fees: $0.00
Total Initial Fees $45,200.00
Kiosk (1 integration) Software Fee 2 $16,500 $33,000 Y2 fee Kiosk-as-a-Service (KaaS) - Indoor Kiosk
Hardware Leasing
2 $4,200 $8,400 Y2 fee
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Cashiering (1 Integration) - Software Fee 1 $22,500 $0
Y2 fee
(Waived)

Cashiering PoS Device - Hardware Leasing 4 $950 $3,800
Y2 fee

Revenue Management Dashboard 1 $0 $0 Included
Total Subsequent Annual Fees $45,200.00

Other Products / Services Fees
Implementation / Integration $ 0 (included as outlined in the SOW) Service Fee % (Credit/Debit) –
Non-Utilities
3% per transaction
Check (ACH) $1.50 per transaction
Chargebacks $ 20.00 each
Returned Checks $ 10.00 each
Optional: Additional Cash Boxes $ 1,000.00 each
Professional Services / Custom Development $ 225.00 per hour

Term: Initial term begins upon Effective Date and ends August 15, 2028. CityBase may increase kiosk subscription fees by a maximum of 10% upon renewal term effective August 16, 2028.

Payments:

Initial Fees: $ 45,200.00
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Year 1 Fees
Timing % Due Amount Due
Invoiced upon contract execution 100% $45,200.00

One-Time Fees
Timing % Due Amount Due
Invoiced upon contract execution 100% Included in above

Subsequent Annual Fees: $45,200.00
Kiosk Subscription Fee
Timing % Due Amount Due
Invoiced annually 100% $45,200.00

Other Products / Services - Fees
Timing % Due Amount Due
Invoiced quarterly 100% Calculated quarterly

Payment Processing and Merchant Services:

Service Fee: CityBase will implement and charge a service fee for credit/debit card transactions. Service fees collected by CityBase will be used to pay all interchange, card brand fees, dues and assessments that result from processing card transactions.

Convenience fees will be a fixed amount, as specified in “Other Products / Services” above. ��

ACH Transaction Fee: CityBase will charge Customer a fixed amount per transaction for each check/ACH transaction as specified in “Other Products / Services” above. CityBase will bill Customer directly for all Check/ACH transactions via a monthly invoice for transactions incurred in the prior month.

CityBase will process payments (credit/debit card, and ACH/check) through Customer’s existing payment vendor, Chase Paymentech
Consulting Services: A rate of $ 225.00 per hour will be charged for time associated with work considered outside of the agreed upon Statement of Work (SOW). A Change Request Order must be completed and executed by both parties in order to invoke the use of Consulting Services. All costs will be outlined in the Change Request Order.

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Euna Solutions Cashiering & Kiosks
Pricing Proposal for: The City of Bell Gardens, CA

April 23, 2026

Proposer
Euna Solutions

Proposer Address
1155 Perimeter Center West, Suite 500
Sandy Springs, GA 30338

Proposal Representative Contact
Kevin Dinh
Senior Account Executive
[email protected]
713-992-7885
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Option 1: (4) Cashiering Stations
Software Products Qty Unit Price Total Fees Notes
Annual Fees
Cashiering PoS Device
- Hardware Leasing 4 $950.00 $3,800.00
Cashiering Stations Include: cashier
drawer, check/credit card reader,
check scanner, receipt printer
Cashiering (1
Integration) - Software
Fee
1 $22,500.00 $22,500.00
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.

Revenue Management
Dashboard
Subscription
1 $0 $0 Euna Payments Reporting
Dashboard
Sub-total – Annual Fees: $26,300.00
Subsequent Annual Fees - Y2 & Y3
Cashiering PoS Device
- Hardware Leasing 4 $950.00 $3,800.00
Cashiering Stations Include: cashier
drawer, check/credit card reader,
check scanner, receipt printer
Cashiering (1
Integration) - Software
Fee
1 $22,500.00 $22,500.00
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.

Revenue Management
Dashboard
Subscription
1 $0 $0 Euna Payments Reporting
Dashboard
Total Subsequent Annual Fees $26,300.00

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Option 2: (4) Cashiering Stations & Kiosks (2 indoor kiosks) Software Products Qty Unit Price Total Fees Notes
Annual Fees
Cashiering PoS Device
- Hardware Leasing 4 $950.00 $3,800.00
Cashiering Stations Include: cashier
drawer, check/credit card reader,
check scanner, receipt printer
Cashiering (1
Integration) - Software
Fee
1 $22,500.00 $0.00
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.
(Waived)
Kiosk-as-a-Service
(KaaS) - Indoor Kiosk
Hardware Leasing
2 $4,200 $8,400 Kiosk-as-a-Service (KaaS) - Indoor
Kiosk Year 1 Fees
Kiosk (1 Integration)
Software Fee 2 $16,500 $33,000
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.

Kiosk Shipping 2 $850 $0 Kiosk Shipping Price One-Time Fee (Waived)
Kiosk Decal 2 $450 $0 Kiosk Decal Price One-Time Fee
(Waived)
Revenue Management
Dashboard
Subscription
1 $0 $0 Euna Payments Reporting
Dashboard
Sub-total – Annual Fees: $45,200.00
Subsequent Annual Fees - Y2 & Y3
Cashiering PoS Device
- Hardware Leasing 4 $950.00 $3,800.00
Cashiering Stations Include: cashier
drawer, check/credit card reader,
check scanner, receipt printer
Cashiering (1
Integration) - Software
Fee
1 $22,500.00 $0.00
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.
(Waived)
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Kiosk-as-a-Service
(KaaS) - Indoor Kiosk
Hardware Leasing
2 $4,200 $8,400 Kiosk-as-a-Service (KaaS) - Indoor
Kiosk Year 1 Fees
Kiosk (1 Integration)
Software Fee 2 $16,500 $33,000
Implementation and integration to
Workday as part of Euna's active
Workday partnership; Additional
implementation/integration services
will incur professional services fees.

Revenue Management
Dashboard
Subscription
1 $0 $0 Euna Payments Reporting
Dashboard
Total Subsequent Annual Fees $45,200.00

Other Products / Services Fees
Workday Integration
Included
Professional Services / Custom Development $ 225.00 per hour Chargebacks $ 20.00 each
Returned Checks $ 10.00 each

Transaction Fees – Absorb Fee Model for Residents
Debit/Credit Cards: City absorbs processing
fee

3.00% per Transaction
Check/ACH $1.50 per Transaction
Cash FREE

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Payment Processing and Merchant Services:

Service Fee: Euna Solutions will implement and charge a service fee for credit/debit card transactions. Service fees collected by Euna Solutions will be used to pay all interchange, card brand fees, dues and assessments that result from processing card transactions. Service fees will be a percentage of the amount of the transaction, as specified in “Transaction Fees” above. Euna Solutions will assess the Service Fee as a separate transaction at the time of payment.

Check/ACH Transaction Fee: Euna Solutions will charge Client a service fee for Check/ACH transaction s as specified in “Transaction Fees” above. Service fees collected by Euna Solutions will be used to pay the processing of Check/ACH transactions. Euna Solutions will bill Client directly for all Check/ACH transactions via a monthly invoice for transactions incurred in the prior month.

Key Terms and Conditions

1. Euna Solutions will process credit/debit card and check/ACH payments through Chase Merchant Services.

2. Cashiering payment terms are net 30 from contract signing.

3. Kiosk payment terms are net 30 from contract signing. (Applicable to Option 2 only)

4. Software applications included: Euna Solutions Cashiering Payment Platform, Euna Solutions Kiosk Platform (optional), and Euna Solutions Revenue Management.

5. Service includes: Training and documentation, Euna Solutions Revenue Management Dashboard, software updates, Amazon Web Services hosting, Cellular network service costs.

6. Integration/Implementation fees include: Workday
Euna Solutions assumes integrations are facilitated by an API or a file exchange and are supported by complete documentation and a test environment.

7. Armored car / cash pickup is the responsibility of Client.

8. Pricing effective through 6/30/26
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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

EXECUTIVE SUMMARY
TO: Honorable Mayor and Council Members
FROM: Michael B. O’Kelly, City Manager
BY: Manuel Carrillo, Director of Finance and Administrative Services Andrew J. Tse, Human Resources Manager
SUBJECT: Consideration of Adoption of a Resolution Approving Side Letter Agreements to the Respective Memorandum of Understanding Agreements with the Bell Gardens City Employees Association, the Bell Gardens Public Works Employees Association, the Bell Gardens Public Works Supervisors Association, the Bell Gardens Police Officers Association, and the Bell Gardens Police Management Association, Adding Indigenous Peoples’ Day to the List of City Recognized and Observed Holiday
DATE:May 11, 2026
RECOMMENDATION:

It is staff’s recommendation that the City Council approve the attached Resolution approving Side Letter Agreements to the respective Memorandum of Understanding Agreements with the Bell Gardens City Employees Association (BGCEA), the Bell Gardens Public Works Employees Association (BGPWEA), the Bell Gardens Public Works Supervisors Association (BGPWSA), the Bell Gardens Police Officers Association (BGPOA), and the Bell Gardens Police Management Association (BGPMA), adding Indigenous Peoples’ Day to the list of City Recognized and Observed Holiday
BACKGROUND/DISCUSSION:

Indigenous Peoples’ Day honors the histories, cultures, and perspectives of Indigenous Peoples and their ancestors who lived on the land now known as North America. These Indigenous Peoples have existed in North America for centuries before the first European explorers arrived. This day promotes awareness of Indigenous Peoples’ resilience, challenges they’ve faced, unique traditions, and to foster understanding and unity among diverse cultures.

Indigenous Peoples’ Day is celebrated annually on the second Monday in October. In 2026, it will be observed on Monday, October 12, 2026.
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The City is desirous of adding this holiday to its list of observed holidays to honor and respect the Indigenous Peoples of our nation.

CONCLUSION:

If the Side Letter Agreements with BGCEA, BGPWEA, BGPWSA, BGPOA, and BGPMA are approved, Indigenous Peoples’ Day will be recognized and observed as a City holiday.

FISCAL IMPACT:

The City would realize utilities cost savings from City facilities being closed in observance of the holiday.

APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services ��
RESOLUTION NO. 2026-45

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELL

GARDENS, CALIFORNIA, APPROVING SIDE LETTER AGREEMENTS

WITH THE BELL GARDENS CITY EMPLOYEES ASSOCIATION, THE

BELL GARDENS PUBLIC WORKS EMPLOYEES ASSOCIATION, THE

BELL GARDENS PUBLIC WORKS SUPERVISORS ASSOCIATION, THE

BELL GARDENS POLICE OFFICERS ASSOCIATION, AND THE BELL

GARDENS POLICE MANAGEMENT ASSOCIATION, RECOGNIZING
INDIGENOUS PEOPLES’ DAY AS A CITY RECOGNIZED AND

OBSERVED HOLIDAY
WHEREAS, the City of Bell Gardens (“City”) and the Bell Gardens City Employees Association (“BGCEA”), the Bell Gardens Public Works Employees Association (“BGPWEA”), the Bell Gardens Public Works Supervisors Association (“BGPWSA”), the Bell Gardens Police Officers Association (“BGPOA”), and the Bell Gardens Police Management Association (“BGPMA”) desire to enter into Side Letter Agreements (“Agreement”) to their respective Memorandum of Understanding, memorializing an understanding with respect to City recognized and observed holidays; and WHEREAS, the City and the BGCEA and the BGPWEA respectively entered into Memorandum of Understanding Agreements (MOU) with a term commencing on June 1, 2023, through May 31, 2026; and
WHEREAS, the City and the BGPWSA individually entered into an MOU with a term commencing on June 1, 2026, through May 31, 2027; and WHEREAS, the City and the BGPOA and the BGPMA entered into respective MOUs with a term commencing as of April 1, 2026, through March 31, 2027; and WHEREAS, the City is desirous of recognizing and observing the Indigenous Peoples’ Day holiday; and
WHEREAS, Indigenous Peoples’ Day is observed annually on the second Monday in October, coinciding with the federal Columbus Day holiday; and WHEREAS, this day honors the histories, cultures, and contributions of Native American and Indigenous Peoples; and
WHEREAS, the City has completed the meet and confer process with union representatives for each bargaining unit, containing City employees affected by these proposed Agreements.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BELL GARDENS AS FOLLOWS:
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Resolution No. 2026-45
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SECTION 1. The City Council hereby finds that the above recitals are true and correct and incorporate them herein as findings.

SECTION 2. Indigenous Peoples’ Day is hereby added as a City recognized and observed holiday.

SECTION 3. The City Council hereby approves the Side Letter Agreements with the BGCEA, BGPWEA, BGPWSA, BGPOA, and BGPMA, in a form substantially the same as the attached to the Side Letter Agreements accompanying the Staff Report.

SECTION 4. The City Council hereby authorizes the City Manager to execute the Side Letter Agreements on behalf of the City, along with any appropriate and necessary amendments, addendums, or other ancillary documents, in connection with the Side Letter Agreements.

PASSED, APPROVED, and ADOPTED this 11th day of May 2026.

THE CITY OF BELL GARDENS
________________________________
Miguel De La Rosa, Mayor
APPROVED AS TO FORM: ATTEST:
________________________________ ________________________________ Stephanie Vasquez Daisy Gomez
City Attorney City Clerk
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Resolution No. 2026-45
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I, , City Clerk of the City of Bell Gardens, hereby CERTIFY that City Council Resolution No. was adopted by the Bell Gardens City Council at a regular meeting of the City Council held on April 13, 2026, and was approved and passed by the following vote:

AYES:

NOES:

ABSTAIN:

ABSENT:

Daisy Gomez
City Clerk
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SIDE LETTER OF AGREEMENT

BETWEEN

CITY OF BELL GARDENS
AND

THE BELL GARDENS CITY EMPLOYEES ASSOCIATION
This Side Letter of Agreement (“Agreement”) memorializes an agreement entered into between the City of Bell Gardens (“City”) and the Bell Gardens City Employees Association (“BGCEA”) (collectively “Parties”) with respect to the following:

WHEREAS, the Parties entered into a Memorandum of Understanding with the term of June 1, 2023, through May 31, 2026 (“MOU”); and WHEREAS, the Parties met and conferred in good faith on the addition of Indigenous Peoples’ Day as a City recognized and observed holiday and related impacts.

NOW THEREFORE, the Parties agree as follows:

1. Article IV, Section C (Holidays) of the MOU shall be amended so that Indigenous Peoples’ Day in October shall be added to the list of observed holidays.

The Parties agree that with the exception of what is agreed upon herein, all other articles and terms of the MOU shall remain unchanged and in effect during the remainder of the MOU term unless modified by written agreement of the Parties.

FOR THE BGCEA AND CITY OF BELL GARDENS:
_______________________________ __________________________ Eva Reyes Date Michael B. O’Kelly Date
BGCEA President City Manager
_____________________________
Rudy Rodriguez Date
BGCEA Vice President
_____________________________
Kimberly Chi Date
BGCEA Treasurer
_____________________________
Diana Ortiz Date
BGCEA Secretary
_____________________________
Angie Contreras Date
BGCEA At-Large Representative
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SIDE LETTER OF AGREEMENT

BETWEEN

CITY OF BELL GARDENS
AND

THE BELL GARDENS PUBLIC WORKS EMPLOYEES ASSOCIATION
This Side Letter of Agreement (“Agreement”) memorializes an agreement entered into between the City of Bell Gardens (“City”) and the Bell Gardens Public Works Employees Association (“BGPWEA”) (collectively “Parties”) with respect to the following:

NOW THEREFORE, the Parties agree as follows:

1. Article III, Section C (Holidays) of the MOU shall be amended so that Indigenous Peoples’ Day in October shall be added to the list of observed holidays. Accordingly, Article III, Section C (2) of the MOU shall be amended to read as follows: “In addition to the above thirteen (13) holidays…” in order to reflect a total of 13 observed holidays instead of the previous 12.

FOR THE BGPWEA AND CITY OF BELL GARDENS:
__________________________________ ___________________________ Jesse Alcaraz Date Michael B. O’Kelly Date
BGPWEA Representative City Manager
__________________________________
Jesse Alcaraz Date
BGPWEA Representative
__________________________________
Jorge Ramirez Date
BGPWEA Representative
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SIDE LETTER OF AGREEMENT

BETWEEN

CITY OF BELL GARDENS
AND

THE BELL GARDENS PUBLIC WORKS SUPERVISORS ASSOCIATION
This Side Letter of Agreement (“Agreement”) memorializes an agreement entered into between the City of Bell Gardens (“City”) and the Bell Gardens Public Works Supervisors Association (“BGPWSA”) (collectively “Parties”) with respect to the following:

WHEREAS, the Parties entered into a Memorandum of Understanding with the term of June 1, 2026, through May 31, 2027 (“MOU”); and WHEREAS, the Parties met and conferred in good faith on the addition of Indigenous Peoples’ Day as a City recognized and observed holiday and related impacts.

NOW THEREFORE, the Parties agree as follows:

1. Article III, Section C (1) (Holidays) of the MOU shall be amended so that Indigenous Peoples’ Day shall be added to the list of observed holidays.

2. Article III, Section C (2) shall be amended to read as follows:
“In addition to the above thirteen (13) holidays, unit members are required to be available for call-outs. In consideration of this status, each unit member receives an additional 13 “floating holiday hours,” and 24 “personal leave hours,” a total of 37 leave hours in addition to the above thirteen (13) designated holidays.”

3. Article III, Section C (3) shall be amended to read as follows: “Eligibility to receive any or all of the above 37 total floating holiday and personal business leave hours….”
The Parties agree that with the exception of what is agreed upon herein, all other articles and terms of the MOU shall remain unchanged and in effect during the remainder of the MOU term unless modified by written agreement of the Parties. ��
FOR THE BGPWSA AND CITY OF BELL GARDENS:
_______________________________ __________________________ Rick Moreno Date Michael B. O’Kelly Date
BGPWSA Representative City Manager
__________________________________
Alfred Onate Date
BGPWSA Representative
__________________________________
Raul Silva Date
BGPWSA Representative
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SIDE LETTER OF AGREEMENT

BETWEEN

CITY OF BELL GARDENS

AND

THE BELL GARDENS POLICE OFFICERS ASSOCIATION

This Side Letter of Agreement (“Agreement”) memorializes an agreement entered into between the City of Bell Gardens (“City”) and the Bell Gardens Police Officers Association (“BGPOA”) (collectively “Parties”) with respect to the following:

WHEREAS, the Parties entered into a Memorandum of Understanding (“MOU”) with a term of April 1, 2026 to March 31, 2027; and

WHEREAS, the MOU at Article VIII, Section 1 Holiday In-Lieu Pay states that effective the first full pay period following ratification of this agreement, employees represented by the Association shall be paid at the employee’s base hourly rate each biweekly payroll one twenty-sixth (1/26) of the total holiday hours earned for the year equivalent to 12 holidays, which include: New Years’ Day, Martin Luther King Jr. birthday, President’s Day, Cesar Chavez birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day. Totaling to 120 hours for employees on a 4/10 schedule or 144 hours for employees 3/12 schedule annually; and

WHEREAS, the Parties seek to amend the MOU in a limited manner by allowing for opt out of holiday in-lieu pay and earning of holiday leave;

WHEREAS, all other terms of the MOU shall remain in effect;

NOW THEREFORE, the Parties have agreed to amend Article VIII, Section 1 Holiday In-Lieu Pay of the MOU to now read as follows:

Section 1. Holiday In-Lieu Pay and Holiday Leave
At the end of the calendar year (i.e., year 1), and prior to the beginning of the next calendar year, employees must make an irrevocable election as to whether to receive either:

A) 1 . Holiday In-Lieu Pay; or 2. Holiday Leave, for the next calendar year (i.e., year 2). Employees shall make the irrevocable election by submitting a completed City issued form within two weeks of the City’s issuance of the form. Upon submission of the form, the employee’s election is irrevocable and will be final and remain in effect for the entirety of the subsequent ��
calendar year. If an employee fails to submit the form to the City by the deadline stated in the form, the election made by the employee in the previous calendar year shall apply to the subsequent calendar year.

1. Holiday In-Lieu Pay
Employees represented by the Association shall be paid at the employee’s base hourly rate each biweekly payroll one twenty sixth (1/26) of the total holiday hours earned for the year equivalent to 13 holidays, which include: New Years’ Day, Martin Luther King Jr. birthday, President’s Day, Farm Workers Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day,
Indigenous Peoples’ Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day. Totaling to 130 hours for employees on a 4/10 schedule or 156 hours for employees 3/12 schedule annually.

2. Holiday Leave
Employees represented by the Association may opt out of the holiday in-lieu pay and elect to earn holiday leave each month. Employees will earn 10 or 12 hours per month depending on work schedule. The total holiday hours earned for the calendar year is the equivalent to 13 holidays, which include: New Years’ Day, Martin Luther King Jr. birthday, President’s Day, Farm Workers Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day,
Indigenous Peoples’ Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day. Totaling to 130 hours for employees on a 4/10 schedule or 156 hours for employees 3/12 schedule annually.

These hours earned (“holidays”) are in lieu of legal holidays or other holidays. Use of such holidays shall be in increments of full workdays and subject to advanced approval.

Holiday leave may not be carried over from one calendar year to a succeeding calendar year. Unused holiday leave shall be paid out at the end of the calendar year at the employee’s base hourly rate.

At the time of hire, new hires will make an irrevocable election on whether to receive holiday-in-lieu pay or holiday leave during the remainder of the calendar year. The new hire must also make an irrevocable election at the end of the calendar year on whether to receive holiday-in-lieu pay or holiday leave during the subsequent year.

Current unit members will be afforded the opportunity to “opt out” of holiday- in-lieu pay beginning the first full month following ratification of this agreement. This election will be final and irrevocable for the remainder of the calendar year of the ratification of this agreement. Thereafter, in subsequent calendar years, employees must make an irrevocable election at the end of each calendar year as described in the process above.

FOR THE ASSOCIATION AND CITY OF BELL GARDENS:

I agree on behalf of the Association: I agree on behalf of the City:

__________________________ _________________________ Victor Arana Date Michael O’Kelly Date
BGPOA President City Manager

__________________________
Eric Perez Date
BGPOA Vice President

__________________________
Nancy Fierro Date
BGPOA Secretary

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SIDE LETTER OF AGREEMENT

BETWEEN

CITY OF BELL GARDENS
AND

THE BELL GARDENS POLICE MANAGEMENT ASSOCIATION
This Side Letter of Agreement (“Agreement”) memorializes an agreement entered into between the City of Bell Gardens (“City”) and the Bell Gardens Police Management Association (“BGPMA”) (collectively “Parties”) with respect to the following:

WHEREAS, the Parties entered into a Memorandum of Understanding (“MOU”) with a term of April 1, 2026 to March 31, 2027; and
WHEREAS, the MOU at Article X, Section 1 Holiday In-Lieu Pay states that effective the first full pay period following ratification of this agreement, employees represented by the Association shall be paid at the employee’s base hourly rate each biweekly payroll one twenty-sixth (1/26) of the total holiday hours earned for the year equivalent to 12 holidays {120 hours (4/10 schedule) or 144 hours (3/12 schedule)} annually; and
WHEREAS, the Parties seek to amend the MOU in a limited manner amending Article X, Section 1 Holiday In-Lieu Pay; and
WHEREAS, all other terms of the MOU shall remain in effect.

NOW THEREFORE, the Parties have agreed to amend Article X, Section 1 Holiday In-Lieu Pay of the MOU to now read as follows:

NOW THEREFORE, the Parties have agreed to amend Article VIII, Section 1 Holiday In- Lieu Pay of the MOU to now read as follows:

These hours earned (“holidays”) are in lieu of legal holidays or other holidays. Use of such holidays shall be in increments of full workdays and subject to advanced approval.

Under no circumstances shall holiday-in-lieu pay or holiday leave exceed the equivalent of 13 holidays per year. Holiday leave earned shall be capped at 130 hours or 156 hours depending on work schedule. If the maximum accrual is reached, the affected employee shall cease to accrue holiday leave until such bank is reduced below the maximum accrual amount.
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At the time of hire, new hires will make an irrevocable election on whether to receive holiday-in-lieu pay or holiday leave during the remainder of the calendar year. The new hire must also make an irrevocable election at the end of the calendar year on whether to receive holiday-in-lieu pay or holiday leave during the subsequent year.

FOR THE ASSOCIATION AND CITY OF BELL GARDENS:

I agree on behalf of the Association: I agree on behalf of the City:
__________________________ _________________________
Rigoberto Barrios Date Michael O’Kelly Date
BGPMA Representative City Manager
__________________________
Edward Roberts Date
BGPMA Representative
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CITY OF BELL GARDENS

OFFICE OF THE CITY MANAGER

It is staff’s recommendation that the City Council:

1. Avail itself of Section 3.04.100(A) of the Bell Gardens Municipal Code; and

2. Adopt the attached Resolution approving a Prime Contract Agreement with Iron Brick Associates, LLC for One Source Virtual Services, Inc. Payroll Service Support Services by way of OMNIA Contract #159124.

BACKGROUND/DISCUSSION:

The City’s financial and human capital management currently utilizes the Tyler EDEN System. The EDEN system is an antiquated system that dates to the early 1990s. Tyler has notified all user agencies that they will sunset EDEN in March 2027, and no further technical support, software updates and security patches will be provided. In addition, antiquated systems such as EDEN reside on an on-site server at the user agency, which includes ongoing maintenance. Modern systems have all shifted to subscription based hosted Software as a Service (SaaS) solution.

On December 8, 2025, the City Council approved Agreement MSA #00534844.0 with Workday, Inc. for the subscription and implementation of the Workday Human Capital Management and Financials System and approved a Prime Contract Agreement with Iron Brick Associates, LLC through OMNIA Contract #159124 for the implementation consultant, ERPA.
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ERPA noted and advised that as a part of the implementation of the new Enterprise Resource Planning (ERP) system, it would be critical for the City to engage a Payroll Service Support Services firm to ensure continuity, security, best practices, and redundancy to prevent service delivery failures.

One Source Virtual, Inc. (“OSV”) is the only dedicated “in-tenant” partner for payroll services that was specifically built for Workday. OSV provides a unified experience to ensure consistent payroll processes, expert administration guidance, and day-to-day support for customers transitioning to Workday, and ensuring the client city successfully process and administer payroll. Services include customer support with Workday check printing, direct deposit and banking issues, configuration updates identified, and end-of-year processing for 1099s, W2s, and 1095Cs. These services are to ensure success and knowledge transfer, as well as ensuring any identified configuration needs following go-live are designed, tested and implemented in production successfully.

Under Section 3.04.100(E) of the Bell Gardens Municipal Code, the City's purchasing policy allows for an exception to the purchasing policy when the supplier offers the same or better price, terms and conditions as a supplier offered as the lowest responsible bidder under a competitive procurement conducted by another city or public agency.

OMNIA Partners Master Agreements are available to other member public agencies nationally, including state and local governmental entities, public and private primary, secondary and higher education entities and agencies for public benefit, through the OMNIA Partners’ cooperative purchasing program. The City as a member of OMNIA Partners, may avail itself of the OMNIA Master Agreements.

On September 24, 2024, OMNIA Partners issued Request for Proposals for Cloud Solutions for HR, Finance and Planning (Solicitation Number RFP 24-S918). On October 31, 2024, Iron Brick Associates, LLC submitted a proposal and Agreement #159124 was entered into on February 1, 2025. On November 18, 2025, Request for Contract Update #2 to Contract #159124 was executed to allow OSV to provide payroll services to Workday customers.

As such, staff recommends the City Council approve the City of Bell Gardens Prime Contract Agreement with Iron Brick Associates, LLC for payroll service support services by One Source Virtual Services, Inc., governed by OMNIA Master Agreement #159125. As with the previously approved agreements, the term of this agreement will be in effect until August 15, 2028.

CONCLUSION:

The City of Bell Gardens must replace its EDEN ERP system prior to or by the system’s end of life. Therefore, staff recommends availing itself of Section 3.04.100(A) of the Bell Gardens Municipal Code to put in place best practice and security for payroll processes.

FISCAL IMPACT:

The initial setup fee is $8,250. The estimated annual recurring fee is $22,830.20 for a Contract total not-to-exceed amount of $53,909.20.
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APPROVED ELECTRONICALLY BY:

Michael B. O'Kelly, City Manager
Stephanie Vasquez, City Attorney
Manuel Carrillo, Director of Finance and Administrative Services ��
RESOLUTION NO. 2026-46

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BELL

GARDENS, CALIFORNIA, APPROVING A PRIME CONTRACT

AGREEMENT WITH IRONBRICK ASSOCIATES, LLC FOR ONE SOURCE VIRTUAL SERVICES, INC. PAYROLL SERVICE SUPPORT SERVICES WHEREAS, the City of Bell Gardens (“City”) has a Financial Enterprise Software System (ERP system) that will become fully obsolete in March 2027; and WHEREAS, the implementation of a modern ERP system provides opportunities for efficiency improvements, eliminating outdated or duplicative processes, and better use of resources to reduce consumption and carbon footprint; and WHEREAS, on December 8, 2025, the City Council approved Agreement MSA #00534844.0 with Workday, Inc. for the subscription and implementation of the Workday Human Capital Management and Financials System and approved a Prime Contract Agreement with Iron Brick Associates, LLC through OMNIA Contract #159124 for the implementation consultant, ERPA; and
WHEREAS, the use of a payroll service support services firm is critical to ensure continuity, security, best practices, and redundancy to prevent service delivery failures; and
WHEREAS, under Section 3.04.100(E) of the Bell Gardens Municipal Code, the City’s purchasing policy allows for an exception when the supplier offers the same or better price, terms and conditions as a supplier offers the lowest responsible bidder under a competitive procurement conducted by another city or public agency; and WHEREAS, OMNIA Partners Master Agreements are available to other member public agencies nationally, including state and local governmental entities, public and private primary, secondary and higher education entities and agencies for public benefit, through the OMNIA Partners’ cooperative purchasing program; and WHEREAS, the City as a member of OMNIA Partners, may avail itself of the OMNIA Master Agreements; and
WHEREAS, on September 24, 2024, OMNIA Partners issued a Request for Proposals for Cloud Solutions for HR, Finance and Planning (Solicitation Number RFP 24-S918); and
WHEREAS, on October 31, 2024, Iron Brick Associates, LLC submitted a proposal and Agreement #159124 was entered into on February 1, 2025; and WHEREAS, on November 18, 2025, Request for Contract Update #2 to Contract #159124 was executed to allow OSV to provide payroll services to Workday customers; and
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WHEREAS, One Source Virtual, Inc. (“OSV”) is the only dedicated “in-tenant” partner for payroll services that was specifically built for Workday; and WHEREAS OSV provides unified experience to ensure consistent payroll processes, expert administration guidance, and day-to-day support for customers transitioning to Workday, and ensuring the client city successfully process and administer payroll; and
WHEREAS, the City Council finds that the City has complied with the procurement processes; and
WHEREAS, the City desires to enter into Prime Contract Agreement with Iron Brick Associates, LLC for payroll service support services by One Source Virtual Services, Inc. governed by OMNIA Master Agreement #159125, for a total not-to-exceed amount of $53,909.20.

NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Bell Gardens as follows:

SECTION 2. The City Council finds that the City has complied with local, state and federal requirements for procurement.

SECTION 3. The City Council hereby approves the Prime Contract Agreement with Iron Brick Associates, LLC for One Source Virtual Services, Inc. payroll service support services.

SECTION 4. The City Council further authorizes and directs the City Manager to execute the agreement with Iron Brick Associates, LLC consistent with this Resolution along with any ancillary documents reasonably necessary to effectuate the intent of this Resolution.

SECTION 5. The City Clerk shall attest and certify to the passage and adoption of this Resolution and enter it into the book of original resolutions, and it shall become effective immediately upon approval.
[Signatures on next page]
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Resolution No. 2026-46
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PASSED, APPROVED, and ADOPTED this 11th day of May, 2026.

THE CITY OF BELL GARDENS
Miguel De La Rosa, Mayor
APPROVED AS TO FORM: ATTEST:

Stephanie Vasquez Daisy Gomez
City Attorney City Clerk
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Resolution No. 2026-46
I, ____________________, City Clerk of the City of Bell Gardens, hereby CERTIFY that City Council Resolution No. ___________was adopted by the Bell Gardens City Council at a regular meeting of the City Council held on May 11, 2026, and was approved and passed by the following vote:

AYES:

NOES:

ABSTAIN:

ABSENT:
________________________
Daisy Gomez
City Clerk
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This document is proprietary and confidential information

CITY OF BELL GARDENS PRIME CONTRACT AGREEMENT

This Agreement (“Agreement”) is made and entered into between the City of Bell Gardens (the “Customer”) and Iron Brick Associates, LLC (“Reseller”) effective as of May 11, 2026 (the “Effective Date”) for the Customer’s OneSource Virtual project (“Project”). Customer and Reseller are hereinafter collectively referred to individually as a “Party” and collectively as the “Parties.”

WHEREAS, this Agreement is issued against Reseller’s OMNIA Partners HR, Finance and Planning contract #159124 (Region 14 ESC -TX), exclusive of the Region 14 – Terms and Conditions (hereinafter referred to as the “OMNIA Contract”). In the event of any inconsistency between OMNIA Contract, and this Agreement, the terms of this Agreement shall control;

WHEREAS , Iron Brick is an authorized reseller of certain third -party software, platforms, and services, including those provided by OneSource Virtual (“OSV”);

WHEREAS, the Customer desires to procure Partner software subscriptions and related services from Reseller, as Partner’s authorized reseller, as set forth in the applicable Order Forms attached hereto;

WHEREAS, each of the aforementioned Partners has issued standard Order Forms, Terms of Service and End User Subscription Agreements (EUSAs) or equivalent agreements (collectively, the “End User Agreements”), which govern the Customer’s use of each respective Partner’s software subscription and/or related services.

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the Parties agree as follows:

1. Scope of Services.

Subject to and conditioned on the Customer’s payment of Fees as set forth in Paragraph 2 and compliance with all applicable terms and conditions of the attached Order Form (Exhibit A) and End User Agreements, Reseller shall provide to Customer the Partner software subscriptions and related services set forth in the Exhibits attached hereto:

Exhibit A – OSV Order Form
Exhibit B – Administrative Services Guide
Appendix B – OSV Master Terms for Services
Attachment 1 – Definitions
Attachment 2 – United States Data Processing Exhibit
Appendix C – OSV SLP Service Credit
Appendix E – Service Level Policies
In the event of any inconsistency between the provisions of th is Agreement and the Partner End User Agreements , the terms of the End User Agreements shall control . The End User Agreements shall be deemed a binding agreement between the Customer and the applicable Partner. Reseller shall coordinate the execution and order process as an intermediary, but shall not alter, amend, or override the Order Forms or End User Agreements without the express written agreement by the applicable Partner.

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This document is proprietary and confidential information The Services shall commence on July 1, 2026 and shall be completed in accordance with the terms of the attached Order Form (Exhibit A) and End User Agreements , unless such date is extended or otherwise modified by the Parties.

2. Payment.

Customer shall pay Reseller an amount not to exceed: $53,909.20 (exclusive of Reimbursable Expenses and Taxes) for the completion of the Services in accordance with the terms and conditions of this Agreement. The calculation of payment for the Services and the Payment Fee S chedule are set forth below . The Customer shall make annual payments to the Reseller within thirty (30) days from the date of Reseller’s invoice in accordance with the Payment Schedule Table in Exhibit A.

The amount stated in Exhibit A is the entire compensation , exclusive of reimbursable expenses (which shall be invoiced separately as incurred) and applicable taxes, payable to Reseller for the Services hereunder, including all labor, materials, tools and equipment furnished by Reseller Partners.

The Customer shall reimburse Reseller for the actual and necessary out–of–pocket travel expenses (“Reimbursable Expenses”) incurred by Reseller and the third-party providers in connection with the Services provided under this Agreement, including air and surface transportation, lodging, car rental, and meals. Customer shall make payments for Reimbursable Expenses, based on invoices received, for Services provided in accordance with this Agreement.

Customer shall have thirty (30) days from the receipt of an invoice to pay Reseller.

3. Independent Contractor.

It is understood and agreed that this Agreement is not a contract of employment and does not create an employer - employee relationship between the Customer and Reseller. At all times Reseller shall be an independent contractor.

Reseller acts solely as an authorized reseller and facilitator of access to the products and services identified in the attached Exhibits. Reseller does not itself provide the licensed software or hosted services or implementation services described in Exhibit A and End User Agreements and shall have no liability with respect to the performance or non-performance of those services by Partners.

4. Notice.

All notices and other communications which are required or may be given under this Agreement shall be in writing and shall be deemed to have been duly given when received : (i) if personally delivered; (ii) if sent for next day delivery to a domestic address by recognized overnight delivery service (e.g., Federal Express); and (i ii) upon receipt, if sent by certified or registered mail, return receipt requested. In each case notice shall be sent to the respective Parties as follows:

Reseller: Iron Brick Associates, LLC
362 Old Hollow Rd.

Sperryville, VA 22740
ATTN: Legal Counsel

Customer: City of Bell Gardens
7100 Garfield Avenue
Bell Gardens, CA 90201
ATTN: Manuel Carrillo, Director of Finance and Administrative services

With a Copy to:

Olivarez Madruga Law Organization, LLP
500 S. Grand Avenue Floor 12
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This document is proprietary and confidential information Los Angeles, CA 90071
ATTN: Stephanie Vasquez, City Attorney for the City of Bell Gardens

5. Execution in Counterpart.

This Agreement may be executed in counterparts and/or by facsimile or other electronic means, and when each Party has signed and delivered at least one such counterpart, each counterpart shall be deemed an original, and, when taken together with other signed counterpart, shall constitute one Agreement, which shall be binding upon and effective as to all Parties.

6. Assignment, Governing Law.

Reseller or its Partners may, without obtaining such consent, assign this Agreement to any affiliate of such Party or to any person in connection with any sale or other transfer of the business or assets of Reseller or Partner, provided that the assignee assumes and has the ability to perform the assigning Party’s duties and obligations under the Agreement. Reseller or its Partner s may engage affiliates, Partner s and other third parties to perform a portion of the Services. This Agreement is governed by California law.

7. Consequential Damages.

Notwithstanding anything to the contrary herein, to the extent permitted by law, in no event shall either Party be liable for any loss of anticipated savings, harm to reputation, impaired goodwill or lost productivity, lost profits or revenue, diminution in value or consequential, indirect, incidental, special, punitive or exemplary damages suffered by the other Party or its Representatives arising from or related to the Agreement, regardless of the applicable legal theory of recovery or the foreseeability thereof (and whether or not such Party was advised of the possibility thereof).

8. Limitation of Liability.

IN NO EVENT SHALL IRON BRICK’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED

TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED THE FEES PAID OR

PAYABLE UNDER THIS AGREEMENT FOR THE SERVICES DURING THE IMMEDIATELY PRECEDING 12-MONTH PERIOD FOR THE SERVICES FROM WHICH THE CLAIM AROSE.

9. Severability.

If any term or portion of this Agreement is held to be invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall continue in full force and effect.

10. Entire Agreement.

This Agreement, including all Exhibits and attachments, shall constitute the entire agreement and understanding between the Parties hereto and shall supersede and replace any and all prior or contemporaneous representations, agreements or understandings of any kind, whether written or oral, relating to the subject matter hereof. Any additional, inconsistent, or conflicting terms appearing on any purchase order, invoice, or other documentation issued by the Customer shall be null and void and have no legal effect. Changes to the Agreement may be made only in writing signed by the P arties. This Agreement shall be binding on all the Parties and their successors and assigns.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date above.

CUSTOMER RESELLER
CITY OF BELL GARDENS Iron Brick Associates, LLC

By: _____________________________ By: ____________________________ ��

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This document is proprietary and confidential information

Print Name: ______________________ Print Name: _____________________

Title: ________________________ Title: __________________________

Date: __________________________ Date: __________________________

CITY OF BELL GARDENS
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This document is proprietary and confidential information By: ____________________________

Print Name: ______________________

Title: ________________________

Date: __________________________

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This document is proprietary and confidential information

EXHIBIT A

OSV ORDER FORM

OSV Services Summary
Estimated Total
Total One-time Fee – OSV Services Enablement $8,250.00
Estimated Annual Fees $22,829.60

OSV Services
Option Name Product
Code
Services
Start Date
(MM/DD/YYYY)
Services End
Date
(MM/DD/YYYY)
Price Billing
Metric
Estimated
Quantity
Estimated
Annual
Total
OSVAtmosphere - Payroll Tax
App OSVA102 7/1/2026 8/15/2028 $110.00 Per Month 1 $1,320.00 Transactional Tax Fee TX210 7/1/2026 8/15/2028 $0.055 Per US EE / Month 330 $217.80
Federal Tax Processing TX201 7/1/2026 8/15/2028 $57.20 Per Tax ID / Mon th 1 $686.40
State Tax Processing TX202 7/1/2026 8/15/2028 $35.20 Per Tax ID / Mon th 1 $422.40
Local Tax Processing TX203 7/1/2026 8/15/2028 $0.00 Per Tax ID / Mon th 1 $0.00
Annual Tax Filing TX204 7/1/2026 8/15/2028 $88.00 Per Tax ID / Year 2 $176.00
Total – Tax Fees $2,822.60
Employment Verification Services OS102 8/1/2026 8/15/2028 $0.00 Per EE / Mon th 300 $0.00
Payroll Administration Premium PY101 7/1/2026 8/15/2028 $2.34 Per Payment 7,800 $18,252.00
OSVAtmosphere - Payroll App OSVA106 7/1/2026 8/15/2028 $110.00 Per Month 1 $1,320.00 OSVAtmosphere - Platform OSVA101 7/1/2026 8/15/2028 $0.00 Per Month 1 $0.00 OSVAtmosphere - Treasury App OSVA103 7/1/2026 8/15/2028 $0.00 Per Month 1 $0.00 W2 Printing & Distribution PY103 7/1/2026 8/15/2028 $1.32 Per W2 330 $435.60 Total – Payroll Fees $20,007.60

Product Product Code Printing Year 1 Printing Year 2 Printing Year 3 Printing Year 4 Printing Year 5 Tax Service TX100 2026 2027
W2 Printing &
Distribution PY103 2026 2027

OSV Minimums
W-2 Printing Minimum W-2 Printing Fee – $1,100 per annual process or Price Per Quantity (whichever is greater) ��

7 Garnishment Processing /
Administration
Minimum Garnishment Fee – $466 per Month or Price Per Garnishment (whichever is greater) Form 1095-C Print Service Minimum 1095-C Print Fee – $1,100 per annual process or Price Per Quantity (whichever is greater) Workday Help Desk – Call
Center
Minimum Workday Help Desk – Call Center Fee – $3,300 per Month or Price Per Quantity (whichever is greater) Garnishment Administration
Help Desk – Call Center
Minimum Garnishment Administration Help Desk – Call Center Fee – $550 per Month or Price Per Quantity (whichever is greater)
AP Managed Invoice
Processing
Minimum AP Managed Invoice Processing Fee – 80% of estimated monthly quantity or Price Per Quantity (whichever is greater)
AP Imaging Minimum AP Imaging Fee – 80% of estimated monthly quantity or Price Per Quantity (whichever is greater) Premium AP Minimum Premium AP Fee – 80% of estimated monthly quantity or Price Per Quantity (whichever is greater) Global Payroll Admin Premium Minimum Global Payroll Admin Premium Fee – $5,500 per Month or Price Per Quantity (whichever is greater) T4 Printing Minimum T4 Printing Fee – $1,100 per annual process or Price Per Quantity (whichever is greater) Managed Payroll Standard Minimum Managed Payroll Standard Fee – $4,200 per Month or Price Per Quantity (whichever is greater) Managed Payroll Premium Minimum Managed Payroll Premium Fee – $22,916 per Month or Price Per Quantity (whichever is greater) P60 Minimum P60 Fee – $1,100 per annual process or Price Per Quantity (whichever is greater) P11D Minimum P11D Fee – $1,100 per annual process or Price Per Quantity (whichever is greater) Expense Settlement Services
(UK)
Minimum Expense Settlement Services (UK) Fee – $550 per Month or Price Per Quantity (whichever is greater) myFlexSpend - FSA Minimum myFlexSpend – FSA Fee – $440 per Month or Price Per Quantity (whichever is greater)

Order Form Terms
Services Payment Method Fees (including postage) will be invoiced monthly in arrears and based upon actual Customer usage of Services except for the Services with fixed fees. Such Fees will be automatically debited from Customer's bank account by OSV via ACH transaction after the invoice is issued per payment terms. Customer will be invoiced for all Enablement Fixed Fees upon execution of the Order Form per payment terms.

Funding Terms for Payroll –
Tax –Garnishment
(US – Canada)
US: ACH
Should OSV be providing Services that require payment on behalf of the Customer by OSV, then the Customer will fund via ACH and such payments will be debited based on the required completion and settlement of payroll. The Workday Settlement business process must be completed no later than 2:00 PM Central time zone, 3 business days prior to check date. If you have contracted for a service level where OSV settles on your behalf, you must notify OSV no later than 1:30 PM CST via the case management system. Fun ding of any direct deposits and paper checks will occur the business day following settlement of payroll and the funding for taxes and garnishments will occur two business days after completion of payroll. OSV will not collect funds any sooner than 2 business days prior to check date. Note: Funds must be transmitted in USD and the bank account that OSV debits must be a US bank account.

Ancillary Items Pricing List The ancillary items pricing list sets forth the pricing for the ancillary items. The ancillary items pricing list is incorpor ated into this Order Form by this reference for all purposes and is available in OSVAtmosphere.

Customer Employee
Fraudulent Check
Negotiation
Customer will reimburse OSV for any checks, costs, and expenses resulting from a current or former Customer Employee (collectively a “Customer Employee”) receiving payment on the same Customer Employee check issued to the Customer Employee by OSV in regard to a Fraudulent Check Negotiation by the Customer Employee. A “Fraudulent Check Negotiation” occurs when a Customer Employee receives either: (1) a payroll check that the Customer Employee deposits ��

8 electronically and also negotiates the same payroll check at a third-party check cashing facility, or (2) a replacement payroll check provided by OSV for an original payroll check which the Customer has requested OSV to issue a stop payment order to OSV’s financial institution, and the Customer Employee deposits and receives payment on both the original payroll check and the corresponding replacement payroll check.

NACHA Compliance If OSV provides certain Services to Customer under the Agreement that require OSV to act as a Third Party Sender under National Automated Clearin g House Association (“NACHA”) rules, then Customer acknowledges and agrees that OSV must perform a certain level of due diligence on Customer and that part of such diligence requires that Customer make certain representations and warranties in order for OSV to be able to originate ACH transactions on Customer’s behalf.

Accordingly, Customer: (a) authorizes OSV to o riginate transactions on Customer’s behalf; (b) agrees to be bound by applicable NACHA rules; (c) agrees not to originate transactions that violate U.S. laws; and (d) agrees to provide written notice to OSV if there are any restrictions on the type of transactions that may be originated and, if there are, to describe such restrictions. Customer further acknowledges and agrees that in addition to other termination rights of OSV set forth in the Agreement, that OSV has the right to terminate or suspend the Services if Customer violates any applicable NACHA rules. Customer additionally acknowledges and agrees that OSV and the originating depository financial institution have the right to audit Customer’s compliance with the NACHA rules and the terms of this pro vision with reasonable notice, during normal business hours.

Included Features The employee financial wellbeing features such as Earned Wage Access, Payroll Card, Payroll Bill Pay, Verification Services, Direct Deposit Switching, W-2 Import, and myFlexWallet are included as outlined in the Administrative Service Guide (Some of the features are not available in all countries).

Annual Rate Increase Upon each anniversary of the Services Start Date, OSV will increase the rates for the Services set forth in this Order Form as follows: the existing rates as of the anniversary date will be increased by five percent (5%).

Commencement Fee If Customer does not begin its utilization of the Services by the Services Start Date, Customer will be invoiced the Commencement Fee monthly until Customer begins its utilization of the Services. The Commencement Fee will be calculated as follows: (a) for any Services billed on a monthly basis the Estimated Annual Total set forth in this Order Form will be divided by twelve (12); and (b) for myFlexPay – Earned Wage Access Service, i f Customer does not activate the Service on the Services Start Date for the full employee population specified in this Order Form, Customer will be invoiced $2.00 per non-activated employee per month until Customer activates the Service. Customer will permit OSV/Stream to communicate that the Earned Wage Access Service is available to the employee population defined in this Order Form ; and (c) for Invoice Pay, Customer will be invoiced 1/12th of the Incentive Payment until the Customer begins utilization (invoiced amount shall not exceed $12,000 per month); and (d) for any Services billed annually, the Commencement Fee is the Estimated Annual Total listed on this Order Form which will be invoiced the month following when the Services are scheduled to be performed.

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1 OneSource Virtual
Administrative Services Guide Updated on: June 2025
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Administrative Services Guide: Purpose
2 (1.1) Purpose 5 (1.2) Exception Processing 30 (1.3) Cancel Payroll Functionality 31 (1.4) Payroll Services 32 (1.4a) Global Payroll Services 89 (1.5) Other Payroll Disbursements (Third-Party Payments) 96 (1.6) myFlexPay Services: Premium 98 (1.7) Expense Settlement and Payment Services 100 (1.8) Payroll Tax Services 102 (1.8a) Payroll Tax Services – Canada 107 (1.9) Garnishment/Court Order Administration Services 111 (1.10) Print Services 117 (1.11) Benefit and Employee Services 122 (1.12) Benefits Reconciliation 130 (1.13) Benefit Integrations 131 (1.14) myFlexSpend 132 (1.15) State ACA Filing Powered by Trusaic 134 ��
Administrative Services Guide: Purpose
3 (1.16) COBRA Services 135 (1.17) Workday Helpdesk Services 142 (1.18) Unemployment Claims Management (Provided by Equifax) 144 (1.19) Ticket Intake and Resolution Process 146 (1.20) Global Workforce Administration 147 (1.21) Leave Administration Services 173 (1.22) Finance and Accounting Services (FAS) 184 (1.23) AP Fulfillment 187 (1.24) Invoice Pay 188 (1.25) Managed AP 197 (1.26) AP Imaging Services 207 (1.27) AP Service Center 208 (1.28) 1099 Distribution Services 209 (1.29) 1099 Enhanced Services 210 (1.30) 1096 Filing Services 212 (1.31) AR Fulfillment – Invoice Printing 213 (1.32) Services Readiness 214 ��
Administrative Services Guide: Purpose
4 Appendix A – Ancillary Items List 231 • Employee Services – Ancillary Items – Availability Table 236 • FAS - Ancillary Items – Availability Table 240 • Payroll - Ancillary Items – Availability Table 247 • Tax - Ancillary Items – Availability Table 251 • General Configuration – Ancillary Items – Availability Table 254 Order form list – US 256 Order form list – CANADA 290 Order form list – UK 325 ��
Administrative Services Guide: Purpose
5 (1.1) Purpose This document explains the tasks associated with each Business Process as a Service (BPaaS) solution provided by OneSource Virtual. This document will first detail the different Services offered by OneSource Virtual and then the responsibilities of OSV and the Customer as they relate to each solution. OSV may utilize technologies it has licensed, purchased, or developed, or may license, purchase, or develop in the future, including but not limited to robotic process automation bots, task bots, and intelligent bots (collectively “OSV Automation Tools”) in delivering or facilitating the delivery of Services to the Customer. Specifically, the utilization of robotic process automation bots that are created with software tools to enable the performance of similar tasks in a controlled and repeatable environment, task bots that are utilized to automate rule-based, repetitive tasks to improve productivity and reduce errors, and the utilization of intelligent bots that use machine learning technologies to help with extraction of data from documents and other data sources to provide greater accuracy and reduce errors due to manual handling. If necessary for OSV to utilize or implement the OSV Automation Tools in delivering Services to the Customer, the Customer will provide OSV with all required consents and security access necessary for OSV to access the Workday Solution on the Customer’s behalf for OSV to utilize or implement the OSV Automation Tools in providing Services. Note that OSV Automation Tools are required for payroll, payroll tax, and garnishment Services, and the Customer must provide OSV with the necessary access. OSV provides its BPaaS Services by utilizing Customer data input by OSV Customers into their Workday Solution tenant. A Customer’s Workday Solution tenant is the system of record. OSV’s Services are based on Customer data input by the Customer in its Workday tenant. OSV uses automated processes to process the data within the Customer’s Workday tenant to provide the OSV Services. ��
Administrative Services Guide: Purpose
6 [1.1.1] OSV Services are detailed below: (1.1.1.1) Payroll Services Item # Service Billing metric Billing frequency Description PY101 PY101CA PY101UK Payroll Administration Services - Premium Per Payment Monthly Settle payroll, maintain and create payroll earnings and deduction configuration, and answer payroll processing questions. Includes PY302. NOTE: configuration activities associated with any deployment (initial or additional phases), including warranty work are not included. This is not intended to augment deployment gaps. PY501 PY501CA PY501UK Payroll Administration Services - Standard Per Payment Monthly Settle payroll and answer payroll processing questions. Includes PY302.

PY102 PY102CA PY102UK (NOTE: Effective January 1, 2024, UK Court Order Deduction Service is no longer an eligible Service for renewal. It is bundled with PY107UK, PY407UK, and PY507UK) Garnishment Administration Services (US/CA) and Court Order Deduction Services (UK) Per Garnishment Payment (US/CA) or Transaction (UK) Monthly Review and determine the garnishment order requirements, and enter withholding orders, including pay agencies, complete answer letters, and notify employees and agencies as required. (US/CA) Process employee court orders upon receipt from the Customer and make payment to proper agencies. (UK) ��
Administrative Services Guide: Purpose
7 Item # Service Billing metric Billing frequency Description PY103 PY103CA W-2 Printing (US) T4 Printing (CA) Per W-2 (US) or T4 (CA) Annually Provide one-time annual printing and distribution Services for employees paid within Workday. Distribute via OSV’s third-party shippers to employee Workday mailing addresses or to one company location. Distribution mailing fees are passed through to the Customer. PY105CA ROE Processing Per ROE Monthly Extract and file ROEs to appropriate authorities as employees incur an interruption of earnings (such as maternity, adoption, parental, termination, illness, injury, etc.). PY107 PY107CA PY107UK Managed Payroll Services - Standard Per Payment (US/CA) or Payslip (UK) Monthly Process payroll: load/balance input files, audit, calculate payroll, maintain and create payroll earnings and deduction configuration. Includes PY101 Services. NOTE: configuration activities associated with any deployment (initial or additional phases), including warranty work are not included. This is not intended to augment deployment gaps. For contracts signed after January 1, 2024, PY107UK included Court Order Deduction Service. ��
Administrative Services Guide: Purpose
8 Item # Service Billing metric Billing frequency Description PY407 PY407CA PY407UK Managed Payroll Services - Premium Per Payment (US/CA) or Payslip (UK) Monthly Calculate exception payments, load/balance non-Workday time or troubleshoot Workday time entry issues, perform unique audits, reconcile between Workday liabilities and OSV Treasury App, employee service center for payroll-related inquiries. Includes PY107 Services. PY507 PY507CA PY507UK Managed Payroll Services – Premium without Employee Call Center Per Payment (US/CA) or Payslip (UK) Monthly Includes all PY407 Services except Employee Call Center, which the Customer will retain.

PY108 PY108CA Garnishment Fulfillment (US/CA) Per Garnishment Payment Monthly Pay proper agencies amount due from wage garnishments. (US/CA) PY116 1095-C Form Print/Mail Per 1095-C Annually Print Workday 1095-C form and distribute via OSV’s third-party shippers to employee Workday mailing addresses or to one company location. Distribution mailing fees are passed through to the Customer. PY117UK P60 Print Services Per P60 Annually P60 is part of employee self-service within Workday. OSV also provides an annual P60 print and distribute service for employees paid using Workday payroll. PY118UK P11D Production Services Per P11D Annually Provide annual P11D and P11D(b) Services for employees paid using Workday payroll. ��
Administrative Services Guide: Purpose
9 Item # Service Billing metric Billing frequency Description PY103UK P11Db Submission Services Per P11D HMRC Submission Annually Provide annual P11D(b) HMRC-only submission Services for employees paid using Workday payroll. PY205 PY205CA PY205UK Expense – Settlement Services (US/CA) or Expense Claim Services (UK) Per Payment (US/CA) or Transaction (UK) Monthly Settle and pay employee expense checks and direct deposits. Provide treasury management of expense funds. (US/CA). Settle and pay employee expense claim reimbursements through standard BACS process. (UK). PY216CA RL-1 Printing Per RL-1 Annually Provide annual RL-1 print and distribution Services for employees paid within Workday. Distribution mailing fees are passed through to the Customer. PY301 PY301CA Payroll Fulfillment Services Per Payment Monthly Print checks on the Customer’s bank account. All payments are drawn from the Customer’s account, and the Customer is responsible for all treasury activities. Paycheck printing only; pay advice printing must have current service. PY302 PY302CA PY302UK OSV Net Pay – Direct Deposits OSV Net Pay – Disbursement (UK) Per Payment Monthly Process and fund employee checks and direct deposits against OneSource Virtual’s bank account. Provide treasury management of payroll funds, including exceptions and NOCs. Print Services are an additional add-on (see Services PY304 and PY305). ��
Administrative Services Guide: Purpose
10 Item # Service Billing metric Billing frequency Description PY304 PY304CA Net Pay Printed Checks Per printed form and per location Monthly Distribute employee checks to designated locations using OSV’s third-party shippers. Ref: Print Services section 1.10 (split wrap fees apply for multiple locations) PY305 PY305CA Net Pay Printed Advices Per printed form and per location Monthly Distribute employee direct deposit advices to designated locations using OSV’s third-party shippers. Ref: Print Services section 1.10 (split wrap fees apply for multiple locations) PY307UK Third-Party Payments Services Per Payment Monthly Provide payment to third-party agencies via BACS. PY308 PY308CA Expense Payment Services Per Payment Monthly Create expense payments in tenant for positive pay and check files. PY309 PY309CA PY310 PY310CA Expense Payment Service – Printed Checks Expense Payment Service – Printed Advices Per Payment Monthly Print and distribute employee expense checks and/or direct deposit advices.

PY311 PY311CA Payroll Process Support Per Employee Monthly Answer questions from the designated Customer super-user resources regarding the Workday payroll process. Does not include Customer training. ��
Administrative Services Guide: Purpose
11 Item # Service Billing metric Billing frequency Description PY321 Garnishment Administration Call Center Per Garnishment Payment Monthly Provide single point of contact Tier 1 service support for employees with garnished wages, to include ability to manage inbound inquiries via phone, email, and fax in English and Spanish. PY322 PY322CA Garnishment Processing Support Per Request One-Time Answer questions from the designated Customer super-user resources regarding Workday Garnishment process. PY401UK P45 Print Services Per P45 Monthly Provide P45 print and distribute service for employee paid using Workday payroll. PY859 PY859CA PY859UK (or PY857UK) Payroll Form Reprint Services Per Form Reprint Monthly Provide reprints for employees that do not have access to WD self-service (i.e. terminated employees). Can include W-2s, T4s, RL-1s, 1095-Cs, Pay Slips. In addition to the items defined above, other Ancillary Items are invoiced separately based on usage. These Ancillary Items include: Item # Service Description PY857/ PY858 Payroll Late Payroll Charge PY201 Payroll On Demand Payroll PY202 Payroll Direct Deposit Reversal PY861 Payroll ACH Return ��
Administrative Services Guide: Purpose
12 Item # Service Description PY865 Payroll NOC - Notification of Change PY863 Payroll Stop Check Fee PY860 Payroll ACH Reject PY867 Payroll Wire Exception Handling PY823/ PY824 Payroll Fedwires PY866 Payroll Positive Pay Exception PY830 Payroll Treasury Exception Report PY832 Payroll Impound Drawdown Refusal Fee PY833 Payroll Impound ACH R29 Return PY834 Payroll Impound ACH Return - not R29 PY835 Payroll ACH Trace Identification Numbers PY306 Payroll Print Services - Split Wrap PY110 Payroll Order Interpretation and Entry into Workday PY109 Payroll Interrogatories PY112 Payroll Answer Letters PY113 Payroll Scanning Attachment Into Employee Workday Record ��
Administrative Services Guide: Purpose
13 (1.1.1.2) Tax Services Item # Service Billing metric Billing frequency Description TX201 TX201CA Federal Business Number (Canada) Per Tax Filing ID Monthly Prepare and deposit federal tax payments and returns based on required frequency. TX202 TX202CA State Province (Canada) Per Tax Filing ID Monthly Prepare and deposit state tax payments and returns based on required frequency. TX203 Local Per Tax Filing ID Monthly Prepare and deposit local tax payments and returns based on required frequency. TX204 TX204CA Annual Tax Filing Per Tax Filing ID Annually Prepare and file annual federal, state, and local filings.

In addition to the items defined above, other Ancillary Items are provided as part of certain Services, which are invoiced separately based on usage. These Ancillary Items include: Ancillary Item # Service Description TX206 Tax Applied for Jurisdictions TX205/TX205CA Tax Amended Tax Returns TX207CA Tax Amended T4 / RL Printing NOTE: New jurisdiction setup associated with special projects, such as acquisitions or mergers, is not included in the standard service and will be billed as a part of the overall project. ��
Administrative Services Guide: Purpose
14 (1.1.1.3) Workday Helpdesk Item # Service Billing metric Billing frequency Description HD101 HD101CA Workday Helpdesk/Tier 1 Employee Self Service PEPM all employees Monthly Provide employee Self Service Navigation, “How To” and access assistance within Workday platform. HD101G Workday Helpdesk Global/Tier 1 Employee Self Service PEPM Global employees Monthly Provide employee Self Service Navigation, “How To” and access assistance within the Workday platform. (1.1.1.4) Benefit & Employee Services Item # Service Billing metric Billing frequency Description BN101 BN101CA Benefit Administration Services Per Benefit Eligible Employee Monthly Manage event and eligibility in application, plus provide configuration support (includes Open Enrollment). Includes HD101 Services. BN501 Benefit Administration with Picwell Decision Support Per Benefit Eligible Employee Monthly Includes all BN101 support plus Picwell Decision Support tool. BN102 BN102CA Benefits Reconciliation NOTE: Benefits Reconciliation service requires purchase of Benefit Administration Per Benefit Eligible Employee Monthly Reconcile invoices for the Customers and take corrective action with carrier where necessary. Customer is responsible for payment to carrier. ��
Administrative Services Guide: Purpose
15 Item # Service Billing metric Billing frequency Description OS116 ACA State Filing # of filings Annually The ACA state filing service powered by TRUSAIC provides compliance with the Affordable Care Act’s (ACA) state-level reporting requirements. This service helps accurately prepare and file necessary forms and documents with the state authorities, ensuring compliance with healthcare regulations specific to each state that Workday supports (including current & future states with reporting requirements). ��
Administrative Services Guide: Purpose
16 (1.1.1.5) COBRA Services Item # Service Billing metric Billing frequency Description CB101 COBRA Administration Per COBRA Eligible Employee Monthly Provide COBRA administration that includes but is not limited to: 24/7 web portal access, regulatory notices, payment/election handling and eligibility. BN203 Direct Bill Administration NOTE: Direct Bill Administration service requires purchase of COBRA Administration service Per Benefit Eligible Employee Monthly Manage retiree plan payments and premium collection for unpaid employees. The Customer is responsible for payment to the carrier. Carrier eligibility managed by OSV only when BN101 Services provided. CB104 COBRA Open Enrollment (OE) Package Per Active/Pending COBRA participant Annually Provide a COBRA OE service that includes customized mailing batches integrated with COBRA portal, proof of mailing, and real-time COBRA OE project status reports. (1.1.1.6) Other Services Item # Service Billing metric Billing frequency Description OS101 Unemployment Claims Management (Powered by Equifax) Activity-Based Fixed Fee Monthly Manage unemployment claims. Hearing representation billed separately. ��
Administrative Services Guide: Purpose
17 Item # Service Billing metric Billing frequency Description OS102 OS102CA OS102UK Employment Verification Services - The Work Number (US) Verification Exchange (CA & UK) N/A N/A The service delivered by Equifax offers a fast and secure way to provide proof of employment or income, streamlining the verification process, saving time, reducing administrative burdens for employers in the verification process while providing peace of mind to both employers and employees. E.g. Car Loan, Mortgage etc. PY328 Direct Deposit Switching N/A N/A Direct deposit switching provides a convenient way for employees to update their direct deposit information electronically, eliminating the need for paper forms or other physical paperwork. GWA101 Global Workforce Administration Per Employee Monthly Process HR administration within Workday. Perform data entry in Workday. Includes Helpdesk to support employee and manager inquiries. GPA101 Global Payroll Administration Per Employee Monthly Perform required processes on the Customer’s side to support global payroll. Provide problem resolution for payroll questions from employees.

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Administrative Services Guide: Purpose
18 (1.1.1.7) PayAdvantage Bundle Services The PayAdvantage Bundle features the following Services: Item # Service Billing metric Billing frequency Description TX201 Federal Per Tax Filing ID Monthly Prepare and deposit federal tax payments and returns based on required frequency. TX202 State Per Tax Filing ID Monthly Prepare and deposit state tax payments and returns based on required frequency. TX203 Local Per Tax Filing ID Monthly Prepare and deposit local tax payments and returns based on required frequency. TX204 Annual Tax Filing Per Tax Filing ID Annually Prepare and file annual federal, state, and local filings. PY302 OSV Net Pay – Direct Deposits (US) Per Payment Monthly Process and fund employee checks and direct deposits against OneSource Virtual’s bank account. Provide treasury management of payroll funds, including exceptions and NOCs. Print Services are an additional add-on (see Services PY304 and PY305) PY304 Net Pay Printed Checks Per printed form and per location Monthly Distribute employee checks to designated locations using OSV’s third-party shippers. Ref: Print Services section 1.10 (split wrap fees apply for multiple locations) ��
Administrative Services Guide: Purpose
19 Item # Service Billing metric Billing frequency Description PY102 Garnishment Administration Services Per Garnishment Payment Monthly Review and determine the garnishment order requirements, and enter withholding orders, including pay agencies, complete answer letters, and notify employees and agencies as required. (US) OS102 Employment Verification Services - The Work Number (US) N/A N/A The service delivered by Equifax offers a fast and secure way to provide proof of employment or income, streamlining the verification process, saving time, reducing administrative burdens for employers in the verification process while providing peace of mind to both employers and employees. E.g. Car Loan, Mortgage etc. PY103 W-2 Printing (US) Per W-2 (US) Annually Provide one-time annual printing and distribution Services for employees paid within Workday. Distribute via OSV’s third-party shippers to employee Workday mailing addresses or to one company location. Distribution mailing fees are passed through to the Customer. PY116 1095-C Form Print/ Mail Per 1095-C Annually Print Workday 1095-C form and distribute via OSV’s third-party shippers to employee Workday mailing address or to one company location. Distribution mailing fees are passed through to the Customer. ��
Administrative Services Guide: Purpose
20 Item # Service Billing metric Billing frequency Description OS116 ACA State Filing Per Filing Annually The ACA state filing service powered by TRUSAIC provides compliance with the Affordable Care Act’s (ACA) state-level reporting requirements. This service helps accurately prepare and file necessary forms and documents with the state authorities, ensuring compliance with healthcare regulations specific to each state that Workday supports (including current & future states with reporting requirements). IT103 New Hire Reporting Integration Per Request One-Time Build a New Hire Integration to track the place of employment of parents with unpaid Child Support, allowing State Agencies to issue Child Support Orders to collect the outstanding debt. PY325 myFlexPay – Earned Wage Access N/A N/A Provides an earned wage access application, which allows the employees access to a percentage of their earned wages at any point in the pay period. PY326 myFlexPay – Payroll Card N/A N/A Provides an additional electronic payment option, with all the benefits of a bank, at no fee. This service will also provide the employee with a mobile application to manage funds and will provide the employer with an online web portal to track analytics. ��
Administrative Services Guide: Purpose
21 Item # Service Billing metric Billing frequency Description OS101 Unemployment Claim Administration Activity-Based Fixed Fee Monthly Manage unemployment claims. Hearing representation billed separately. ��
Administrative Services Guide: Purpose
22 (1.1.1.8) Financial Wellbeing Features The following financial wellbeing features are automatically included based on the table listed in [1.1.1.8.2] [1.1.1.8.1] Financial Wellbeing Features Definitions Feature Definition myFlexWallet myFlexWallet is a comprehensive financial wellness app dedicated to providing employees with ultimate flexibility in managing their finances. It enables users to register, view, track, and transfer earned wages to their payroll card or bank account outside of traditional pay cycles, with an added SAVE feature that allows them to earn interest. Additionally, the app offers access to pay and time-related information, as well as an overview of consumer-directed healthcare features i.e., myFlexSpend accounts, Payroll Bill Pay, ensuring users have access to essential financial well-being tools. myFlexPay - Earned Wage Access myFlexPay – Earned Wage Access provides an earned wage access application, which allows the employees access to a percentage of their earned wages at any point in the pay period. The application also enables employees to track their wages and hours and explore free financial education content. This service also provides the Customer with an analytics web portal to track their workforce's adoption, usage behavior and retention information. myFlexPay - Payroll Card myFlexPay Payroll card - Provides an additional electronic payment option, with all the benefits of a bank, at no fee. This service will also provide the employee with a mobile application to manage funds and will provide the employer with an online web portal to track analytics. Verification Services (The Work Number / Verification Exchange) The service delivered by Equifax offers a fast and secure way to provide proof of employment or income, streamlining the verification process, saving time, reducing administrative burdens for employers in the verification process while providing peace of mind to both employers and employees. E.g. Car Loan, Mortgage etc. Payroll Bill Pay Payroll Bill Pay is a service that provides employees with easy access to credit at lower interest rates. Employees can authorize repayments through automatic deductions from their paychecks. Direct Deposit Switching Direct deposit switching provides a convenient way for employees to update their direct deposit information electronically, eliminating the need for paper forms or other physical paperwork. W-2 Import W-2 Import enables employees to automatically import their W-2 data into preferred tax filing software, saving time and minimizing errors during the tax filing process. NOTE: To best serve the users, OSV and its partners will contact the Customer’s employees directly for all financial well-being services. ��
Administrative Services Guide: Purpose
23 [1.1.1.8.2] Financial Wellbeing Features Table Feature (I - Included) Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
US PY101 Payroll Administration Services - Premium - US I I I I I I I PY103 W-2 Printing I I I I I I I PY107 Managed Payroll Services - Standard - US I I I I I I I PY116 1095-C Form Print/Mail I I I I I I I PY205 Expense Settlement Services - US I I I I I I I PY301 Payroll Fulfillment Services - US I I I I I I I PY302 Net Pay - Direct Deposits - US I I I I I I I PY304 Net Pay Printed Checks - US I I I I I I I PY305 Net Pay Printed Advices - US I I I I I I I ��
Administrative Services Guide: Purpose
24 Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
PY308 Expense Payment Services - US I I I I I I I PY309 Expense Payment Services - Printed Checks - US I I I I I I I PY310 Expense Payment Service - Printed Advices - US I I I I I I I PY325 myFlexPay – Earned Wage Access I I I I I I
PY407 Managed Payroll Services - Premium - US I I I I I I I PY501 Payroll Administration Services - Standard - US I I I I I I I PY507 Managed Payroll Services - Premium without Employee Call Center - US

I I I I I I I
TX201 Federal Tax Processing - US I I I I I I I TX202 State Tax Processing - US I I I I I I I ��
Administrative Services Guide: Purpose
25 Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
TX203 Local Tax Processing - US I I I I I I I TX204 Annual Tax Filing - US I I I I I I I PY102 Garnishment Administration Services - US I I I I I I I PY108 Garnishment Fulfillment - US I I I I I I I Canada PY101CA Payroll Administration Services - Premium - Canada I I
PY103CA T-4 Printing I I PY107CA Managed Payroll Services - Standard - Canada I I PY205CA Expense Settlement Services - Canada I I
PY301CA Payroll Fulfillment Services - Canada I I
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Administrative Services Guide: Purpose
26 Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
PY302CA Net Pay - Direct Deposits - Canada I I
PY304CA Net Pay Printed Checks - Canada I I
PY308CA Expense Payment Services - Canada I I PY309CA Expense Payment Services - Printed Checks - Canada I I PY310CA Expense Payment Service - Printed Advices - Canada I I PY407CA Managed Payroll Services - Premium - Canada I I PY501CA Payroll Administration Services - Standard - Canada I I
PY507CA Managed Payroll Services - Premium without Employee Call Center - Canada I I
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Administrative Services Guide: Purpose
27 Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
TX201CA Federal Tax Processing - Canada I I
TX202CA Province Tax Processing - Canada I I
TX204CA Annual Tax Filing - Canada I I PY102CA Garnishment Administration Services- Canada I I PY108CA Garnishment Fulfillment - Canada I I
UK PY101UK Payroll Administration Services - Premium - UK I PY107UK Managed Payroll Services - Standard - UK I
PY302UK Net Pay - Disbursement - UK I
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Administrative Services Guide: Purpose
28 Country Service myFlexWallet myFlexPay – Earned Wage Access myFlexPay – Payroll Card Verification Services (The Work Number / Verification Exchange) Payroll Bill Pay Direct Deposit Switching W-2 Import
PY407UK Managed Payroll Services - Premium - UK I
PY501UK Payroll Administration Services - Standard - UK I PY507UK Managed Payroll Services - Premium without Employee Call Center - UK I

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Administrative Services Guide: Purpose
29 (1.1.1.9) Finance and Accounting Services: Item # Service Billing metric Billing frequency Description AP101 AP Fulfillment Services Per transaction plus applicable postage Monthly Check printing service on the Customer’s bank account. AP120 Invoice Pay + Supplier Management Per transaction Monthly Includes distribution of the Customer payments (SUA, ACH, Check), recruitment campaigns, and rebates based on SUA spend. AP130 Managed AP – Invoice Processing (with detailed line items) Per transaction Monthly Includes enhanced invoice imaging, logical assignment of Work tags, and invoice coding. AP201 AP Imaging Per transaction Monthly Includes the basic invoice imaging service (default Work tag assignment only). AP210 1099 Distribution Per transaction Annually Provide annual 1099 printing and distribution Services for suppliers paid within Workday. AP211 1099 Enhanced Per transaction Annually Provide annual 1099 printing and distribution Services for suppliers paid within Workday. One-time B Notice cleanup project with ongoing B Notice Support. AP220 1096 Filing Per transaction Annually Prepare and electronically file federal and state 1096s on an annual basis. AP400 AP Service Center Flat fee Monthly Service Center support for invoice, supplier, and payment inquiries. AR101 Fulfillment – Invoice Printing Per transaction plus applicable postage Monthly Customer invoice printing from a delivered file. ��
Administrative Services Guide: Exception Processing
30 (1.2) Exception Processing “Exception Processing” is any process performed by OSV that falls outside the mutually agreed-to processing calendar or timelines within this ASG or any timelines not previously agreed to for any service. Such items may include but are not limited to late completions, processing where funding requirements are not met, late history approvals, volume constraints not met as specified in this document, emergency invoice processing, and off-cycle check runs. In this situation, OSV will diligently endeavor to perform all necessary processes to meet the Customer’s “Exception Processing” need. However, the results of Exception Processing are not guaranteed by OSV since they fall outside of standard processing and/or funding requirements and, of their nature, require manual interventions by OSV. Configuration changes or requests for service outside of the items described in this document will be billed to the Customer at the standard and prevailing hourly rate. ��
Administrative Services Guide: Cancel Payroll Functionality 31 (1.3) Cancel Payroll Functionality OSV understands that the “Cancel Payroll” process is part of delivered Workday functionality. OSV has automated processes that begin when a payroll is completed, including collecting funds and payments to tax and garnishing agencies. When a payroll is canceled, the payroll is deleted and reprocessed while the original payroll continues through the automated process. When the revised payroll is completed, it will go through the automation as a separate payroll, and the same funding automation will occur, raising the potential for incremental or duplicative impounds and payments to tax and garnishing agencies. Recovery (or refund) of incremental or duplicative funds generally will be returned from the taxing agency upon completion of the quarter-end filing. If you need to use this functionality, please contact your OSV Payroll Specialist(s) to determine the best course of action and potential impact(s) before performing the task.

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Administrative Services Guide: Payroll Services
32 (1.4) Payroll Services OSV provides different payroll Services based on the payroll module used and the country where employee pay is processed — the US, Canada, and the UK. For all other countries, OSV offers a single payroll service that leverages a third-party payroll engine.

Available Payroll Service Models Payroll Engine Workday Third party Countries United States, Canada All Countries United Kingdom Service Model Payroll Fulfillment Payroll Processing Support (PY311) Payroll Net Pay Payroll Administration - Standard Payroll Administration - Premium Managed Payroll - Standard Managed Payroll – Premium Global Payroll Administration Service Code PY301 PY301CA PY311 PY311CA PY302 PY302CA PY302UK PY501 PY501CA PY501UK PY101 PY101CA PY101UK PY107 PY107CA PY107UK PY407/507 PY407CA/507CA PY407UK/507UK GPA101 NOTE: The service code is a component of the service model and country where the service is available. This applies only to Services delivered using the Workday payroll engine. For Global Payroll Administration, no separate country code is assigned to each country. ��
Administrative Services Guide: Payroll Services
33 The following is a high-level summary of OSV Payroll Services: Payroll Fulfillment Services (PY301) (US and CA Only) By approval only • Prepare and distribute payroll checks on the Customer’s account (distribution of direct deposit advices is an add-on). • Postage costs are passed through on the monthly invoice. • The Customer funds payroll; OSV neither impounds funds for net pay nor handles Treasury exceptions. Payroll Processing Support (PY311) (US AND CA ONLY) • Answer questions from the designated Customer super-user resources regarding the Workday payroll process. Payroll Net Pay (PY302) • US: • Employee access to the following OSV financial well-being features, o myFlexWallet: § Earned Wage Access § Payroll Card § Payroll Bill Pay § NOTE: To best serve the users, OSV and its partners will contact the Customer’s employees directly for all financial well-being services. o The Work Number: Verification of Income, Verification of Employment o Direct Deposit Switching ��
Administrative Services Guide: Payroll Services
34 • US and CA: • Net Pay is a treasury service only • Process and fund employee checks and direct deposits against OneSource Virtual’s bank account. • Absorb ACH banking fees for direct deposits and ACH drawdowns (does not include deposit reversal, stop payment, or wiring fees). • Track uncashed checks for escheatment purposes (Customer is responsible for escheatment). • The Customer funds payroll. • Provide treasury management of payroll funds, including exceptions and NOCs. • Employment Verification Services: o The Work Number: Verification of Income, Verification of Employment o Verification Exchange (CA): Verification of Income, Verification of Employment • NOTE: Print and distribution of payroll checks and payroll direct deposit advices is an add-on (requires PY304 & PY305). • UK: Net Pay - Disbursement • Processes Employee and HMRC BACS payments. • Employment Verification Services - Verification Exchange (UK): Verification of Income, Verification of Employment. Payroll Administrative Services Standard (PY501) Payroll Net Pay Services plus: • Perform the Workday settlement process. • Answer questions from the designated Customer super-user resources regarding the Workday payroll process. ��
Administrative Services Guide: Payroll Services
35 Payroll Administration Services Premium (PY101) Payroll Administration Services Standard plus: • Configure new payroll earning codes and deduction codes. • Troubleshoot existing earning codes and deduction codes. • Please note that during the initial 90-day service period, Workday configuration changes and troubleshooting are outside the scope of Services. Managed Payroll Services Standard (PY107) Payroll Administrative Services Premium plus: • Perform Workday payroll administration activities as defined in the OSV Managed Payroll Operating Procedure. • Run pay calculations; prepare, load, and balance payroll input files (EIB); complete payroll. • Run standard Workday payroll audits and reviews based on established parameters. • Manage year-end activities, including W-2 mapping (US), T4 mapping (CAN), and start-of-year activities (UK). • Manage the semi-annual Workday update payroll testing and settlement process related to the outsourced payroll activities. • UK Only: Processing of Court Orders. Managed Payroll Services Premium (PY407) Managed Payroll Services Standard plus: • Calculate exception pay (up to two exception types; non-inclusive in the payroll processing section). • Time: troubleshoot Workday time entry issues or load and balance non-Workday time. • Run Customer-specific payroll audits and reviews based on established parameters (up to five additional audits). • Reconcile Workday payroll, tax, and garnishment liabilities against the OSV Treasury App for the US and Canada. • Provide employee tier one and tier two support for payroll inquiries. ��
Administrative Services Guide: Payroll Services
36 Managed Payroll Services Premium, without call center (PY507) | Managed Payroll Services Premium minus: • Employee call center support for tier one and tier two inquiries – Customer retains. Global Payroll Services (GPA101) • Perform end-to-end payroll process. • Load time, run pay calculations, prepare, load, and balance payroll input files (EIB), complete and settle payroll, and prepare and distribute payroll checks and direct deposits using OSV accounts. • Run payroll audits and reviews based on established parameters. • Manage integrations between third-party payroll solution and Workday master data. • Answer questions from the designated Customer super-user resources regarding payroll, set up new earning and deduction codes, and manage the Workday update process. • Absorb ACH banking fees for direct deposits and ACH drawdowns (does not include deposit reversal, stop payment, or wiring fees). • Track un-cashed checks for Customer escheatment purposes. ��
Administrative Services Guide: Payroll Services
37 (1.4.1) The Customer and OSV responsibilities for Payroll Processing are listed below. [1.4.1.1] Employee Payroll Services Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Develop and provide materials on payroll programs and policies -- both global and country specific -- to facilitate OSV management and resolution of queries (based on country scope). •

Provide knowledge- based tool to post Customer-approved materials necessary for OSV to perform Services. • •
Develop Workday security and access protocols. • Includes any third-party (i.e., Cloud Pay) supporting payroll solution. ��
Administrative Services Guide: Payroll Services
38 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Approve Workday security and access protocols. •
Develop escalation and business process procedures to handle cases. • • Designate points of contact to resolve and approve cases, where required. • Provide Tier 1 help desk support for employees and managers via toll-free phone, email, and/or case management solution. • • Not included for PY507; PY507 indicates the Customer has chosen to retain Tier 1 employee support.

Provide Tier 2 support for the designated Customer administrative points of contact. • Not included for PY507; PY507 indicates the Customer has chosen to retain tier 2 employee support. ��
Administrative Services Guide: Payroll Services
39 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Document all calls and/or emails as a case in the case management solution. • • Provide Tier 1 support in languages and time zones as defined by the contractual requirements. • • Not included for PY507; PY507 indicates the Customer has chosen to retain Tier 1 employee support. Resolve Tier 1 inquiries. • • Not included for PY507; PY507 indicates the Customer has chosen to retain Tier 1 employee support. Access Knowledge Base and other tools/ technologies to respond to inquiries; provide supporting documentation to caller if appropriate. • •

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Administrative Services Guide: Payroll Services
40 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Triage Tier 1 inquiries with Tier 2 and/or Tier 3 as necessary to resolve. • • Not included for PY507; PY507 indicates the Customer has chosen to retain Tier 1 employee Tier 2 and/or Tier 3 may be a third-party provider. Record selected Customer calls to monitor quality of interactions. • • Authorize selected users to review and monitor live employee/ manager calls for purposes of quality assessment. •
Send automatic Customer effort surveys for resolved cases. • • ��
Administrative Services Guide: Payroll Services
41 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Access to the employee financial well-being features, including the myFlexWallet • • • • • • Earned Wage Access, Payroll Card, Payroll Bill Pay, Direct Deposit Switching myFlexWallet mobile application access and maintenance • • • • • • The myFlexWallet App is available for download via Apple’s App Store and Google Play. Fund Earned Wage Access transfer amounts • • • • • • Instant and Next day transfers funded by Wagestream Manage Earned Wage Access “true up” on pay day • • • • • • Wages accessed prior to pay day will be reduced from the employees next paycheck and reimbursed to Wagesteam ��
Administrative Services Guide: Payroll Services
42 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide Earned Wage Access Support to employees • • • • • • Provide Digital Wallet Support to employees • • • • • • Reach out to employees directly to facilitate engagement and foster understanding of the financial well-being feature suite • • • • • •

Payroll Card online portal included • • • • • • Maintained by Fiserv Money Network If banking on OSV’s account, payroll funds will be loaded to the Payroll Card on pay day • • • • • • Maintain employee interface file to Equifax. • • • • • • Applies to The Work Number (US) / Verification Exchange (CA/UK) ��
Administrative Services Guide: Payroll Services
43 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Basic (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide employees access to The Work Number/ Verification Exchange • Validate verification request is permissible. • • • • • • Respond to verifier. • • • • • • Maintain audit trail for all verifications: Who received each verification and what data was provided. • • • • • • Applies to The Work Number (US) / Verification Exchange (CA/UK) ��
Administrative Services Guide: Payroll Services
44 (1.4.1.2) Time System Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Enter and finalize time. •
Non-Workday Time - Provide time data in a format ready to import into Workday. • Non-Workday Time - Import and balance time; provide error reports. • Assumes one time-keeping system and up to five time loads. Confirm time data file integrity. • Manage the time process for employee time entry and manager approval. • Review and approve all hours. •
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Administrative Services Guide: Payroll Services
45 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
If Workday Time - Troubleshoot issues related to time entry. • May be billable based on complexity. Does not include individual employee or manager time functions. ��
Administrative Services Guide: Payroll Services
46 (1.4.1.3) On-Cycle Payroll OSV and the Customer must adhere to processing times as indicated in the Managed Payroll Processing Workbook. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide Workday payroll processing support to named administra-tive users. • • • • •

Provide data to be uploaded using OSV supplied template. •
Pay input must be received two days prior to the completion of payroll, as documented and agreed by both parties in the Managed Payroll Workbook. Each EIB received after the cutoff will be billed as Ancillary Items. Refer to Appendix A for more details ��
Administrative Services Guide: Payroll Services
47 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide standard calculation rules, per exception pay element. • Calculate exception pay based on provided standard rules & calculations. • OSV cannot interpret policy. Volume Assumption: Up to two exception pay elements. Excludes FLSA and Prevailing Wages calculations. ��
Administrative Services Guide: Payroll Services
48 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Upload master data, payroll data, absence data, additional data (loans, new starter declarations, leavers, severance payments and calculations, P&D data), and local payroll information data to third-party system. •
Via template and/or third -party tool.

Manage third-party integrations (inbound & outbound) for payroll, benefits and pension data and issue resolution. • OSV does not manage Customer third parties related to benefits and pension except where contractually agreed to. Confirm data uploaded to third party. • Via third-party tool. ��
Administrative Services Guide: Payroll Services
49 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Pay Input data - create, troubleshoot, and balance EIBs. • • • Completed by third party for global payroll, with OSV assistance as needed. Load payroll input and off-cycle EIBs and audit. • • • Completed by third party for global payroll admin. Confirm all payroll changes are complete before payroll calculation. • • • Completed by third party for global payroll admin.

Perform standard Workday delivered audits. • • • Perform Customer unique pre-calc audits. • Volume assumption: Up to five reports; no more than eight hours of effort. ��
Administrative Services Guide: Payroll Services
50 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Perform individual employee-level research based on the OSV audit results. • Calculate payroll. • • • Completed by third party for global payroll admin. Perform final audit, which is a reasonability audit based on the last “like” payroll. • • • Third party runs reports and audits for global payroll.

Perform individual employee-level research based on the OSV reasonableness audit. •
Submit final payroll input based on audit results. •
Process final input and adjustments. • • •
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Administrative Services Guide: Payroll Services
51 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Approve payroll. •
Complete payroll.
• • •
Settlement case must be opened no later than 2:00 p.m. CST – three (3) business days prior to check date if funding via ACH debit or two (2) days prior to check date by 12:00 p.m. CST if funding via reverse wire. 13:00 GMT for UK. Late payroll fees will apply outside of this deadline. Settle payroll. • • • • To avoid a late processing fee, OSV must be notified of settlement by the times indicated above. ��
Administrative Services Guide: Payroll Services
52 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Print on-cycle checks and distribute no later than one business day after settlement. • • • • • • For PY302 Customers, Service PY304 is needed. Direct deposit advice printing requires PY305. See Service-specific UK-Only Requirements below. Print on-cycle direct deposit advices and distribute no later than two business days after settlement. • • • • • • For PY301 & PY302 Customers, Service PY305 is needed.

Provide Payroll Net Pay funding via OSVAtmos-phere technology. • • • • • See Service-specific UK-Only Requirements below.

Perform post-payroll audit and close payroll process cycle. • • ��
Administrative Services Guide: Payroll Services
53 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Run Negative Wage and W-2 error reports after every on-cycle payroll. • • See Service-specific UK-Only Requirements below. Ownership of corrections is dependent on source of error. Balance/reconcile Workday payroll, garnishment, and tax liability against funding in OSVAtmos-phere. •
See Service-specific UK-Only Requirements below. 10-day delivery after payroll settlement Balance/ reconcile payroll to the Customer GL. • See Service-specific UK-Only Requirements below. Troubleshoot GL integration and out of balance issues. • ��
Administrative Services Guide: Payroll Services
54 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Returned checks will be mailed once per week to one Customer primary location via OSV’s third-party shippers on OSV’s account. • • • • • •
OSV’s third-party shipper’s charges will be passed through to the Customer.

Returned direct deposit advices will be shredded by OSV. • • • • • •

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Administrative Services Guide: Payroll Services
55 UK-Only Requirements All requirements defined in 1.4.1.3, On-Cycle Payroll, apply to the UK except as noted below. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Approve EPS report content. •
Handle inbound HMRC notifications, including: P6 and P9 Tax Code Changes, SL1 and SL2 Student Loan Deductions Handle outbound submissions to HMRC, including: FPS (Full Payment Submission), EPS (Employer Payment Submission), P60. • • • • •
OSV is not responsible for individual management of the Customer employees’ tax code. ��
Administrative Services Guide: Payroll Services
56 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Review RTI FPS Exceptions and take applicable action to correct. • Report and print locally where payment type is set to cheque. • Deliver final BACS file(s) to the Customer bank(s) for payments. • • • • • 15:00 GMT (3) business days prior to pay date.

Respond to HMRC enquiries at a company level. • • • • • In accordance with OSV SLA.

Update employee tax changes as received by HMRC. • • • • •

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Administrative Services Guide: Payroll Services
57 (1.4.1.4) Workday Off-Cycle Payroll Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide Workday payroll processing support to named administra-tive users. • • • • •
Submit pay input request for on demand off-cycle payments (does not include off-cycle payrolls such as stock or bonus). •

Enter scheduled off-cycle payroll details via EIB (i.e., bonus, tax adjustments) • • Input must be discussed ahead of time and received 24 hours in advance as complexity may drive timeline. Approve off-cycle check run. • ��
Administrative Services Guide: Payroll Services
58 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Complete off-cycle check(s). • • See Service-specific UK-Only Require-ments below. Settle off- cycle check information. • • • • Same day if completed and available for settling by 12:00 p.m. (CST). If written on OSV’s account, fund payments via wire for next day or second day delivery. •
See Service-specific UK-Only Require-ments below.

Print off-cycle checks.
• • • • • •
Must be completed and settled by 12:00 p.m. (CST). for same-day check printing. See Service-specific UK-Only Require-ments below. ��
Administrative Services Guide: Payroll Services
59 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Returned checks will be mailed once per week to one Customer primary location via OSV third-party shippers on OSV’s account (returned direct deposit advices will be shredded). • • • • • •

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Administrative Services Guide: Payroll Services
60 UK-Only Requirements All requirements defined in 1.4.1.3, Off-Cycle Payroll, apply to the UK in addition, as noted below. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Complete off-cycle check(s). • • 12:00 (GMT) – three (3) business days prior to requested date of payment. Produce and deliver BACS file to bank for payment. • • • • • Report and print locally where payment type is set to cheque. •

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Administrative Services Guide: Payroll Services
61 (1.4.1.5) Payroll Funding Detailed funding requirements are found in the OSV Order Form under Payment Terms. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Fund payroll via OSV-approved funding method if using OSV bank account. • See Service-specific UK-Only Requirements below.

Disburse funds to the Customer and employee bank accounts for checks and direct deposits. • • • • •
Troubleshoot funding/payment issues if using OSV bank account. • • • • • The Customer is responsible when banking on the Customer’s account. ��
Administrative Services Guide: Payroll Services
62 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
For the Customer bank account, an ACH integration via FTP is required – build ACH file based on the Customer’s bank file spec and set up transfer protocol site. •

Pay third-party vendors.
•
Examples of payments to third-party vendors: United Way, gym memberships, and other voluntary benefits. See Service-specific UK-Only Requirements below. UK: Pay third-party vendors. Third-party payment Services are available as an Ancillary Item. ��
Administrative Services Guide: Payroll Services
63 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Balance and reconcile payroll from the Customer’s bank account to OSVAtmos-phere and the Customer’s GL. •

(1.4.1.6) Workday Manual Payments Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide manual payment data. •
Enter manual payment information and settle. • •
Troubleshoot manual payment errors. • • • • •
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Administrative Services Guide: Payroll Services
64 (1.4.1.7) Record of Employment (ROE) Maintenance (Canada only) Must have ROE Service Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Initiate ROE triggering events. • Complete ROE events: reason codes and beginning and ending of interruption dates. Request issue of ROE. • Create ROE data. • • • • • Each pay cycle; provide audit report to the Customer. Validate ROE and approve data. • Run Outbound Integration and upload payroll extract file. • • • • • OSV accesses the Customer’s ROE web account in Service Canada to submit approved ROEs. ��
Administrative Services Guide: Payroll Services
65 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Run Inbound Integration to upload issued ROEs. • • • • • Provide PDF copies of issued ROEs. • • • • •
Upload PDF copies into Workday tenant. •
Maintenance and/or creation of ROE reporting on existing or new Earnings Codes. • • •
Troubleshoot Earnings Codes. • • •
Troubleshoot/ configure ROE Reason Codes and mapping. • ��
Administrative Services Guide: Payroll Services
66 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
ROE History: Option 1 (preferred): mass issue ROEs with the legacy provider. Option 2: create ROE history at time of OSV implementa-tion. Options are required for production of accurate ROE data. •
OSV assumes ROEs as of OSV service date. Option 2 Additional Fees: Enablement team to work with the deployment partner to load ROE history into Workday. The Customer is responsible for history load issues. Respond to Service Canada inquiries re: payroll data. • • • • • Respond to Service Canada re: non-payroll data related. • ��
Administrative Services Guide: Payroll Services
67 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Complete Service Canada ‘Request for Payroll Information Form.’ •

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Administrative Services Guide: Payroll Services
68 (1.4.1.8) Payroll Administrative Tasks Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Provide earnings and deduction code requirements including compliance associated with taxable and subject wages (UK Provide earnings and deductions code requirements ensuring compliance for components subject to PAYE & National Insurance) •
Please note that during the initial 90-day service period, Earnings and deduction maintenance are not included in the scope of Services to augment deployment gaps. ��
Administrative Services Guide: Payroll Services
69 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Set up new earnings and deduction codes.
• • •
Configuration will be based on an agreed-upon schedule, with a minimum of five days in advance of payroll completion. Configuration more complex in nature may require SOW. Complexity will be evaluated at time of request. Configuration needs within the first 90 days of production associated with the deployment are not included in the Payroll Services scope and must be coordinated by the Customer with the deployment and/or the AMS partner. ��
Administrative Services Guide: Payroll Services
70 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Approve new earnings and deduction codes.
•
If code is not tested and/or approved before the next sandbox refresh, or a sandbox exemption has not been requested, and OSV must set up code again, the second setup will be billed at the prevailing hourly rate. Troubleshoot current earnings and deduction codes. • • • Please note that during the initial 90-day service period, Earnings and deduction maintenance are not included in the scope of Services to augment deployment gaps. Provide Payroll GL Account Set and Posting Rules. • ��
Administrative Services Guide: Payroll Services
71 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Maintain existing GL Account Setup and Posting Rules for earnings and deductions. • • •
Approve GL Accounting and Posting rules setup.
•
Test and approve prior to the next sandbox refresh (Friday). If code is not tested and/or approved, and OSV must set up code again, the second setup will be billed at the prevailing hourly rate Balance Payroll (such as to GL, OSVAtmos-phere or other source). • ��
Administrative Services Guide: Payroll Services
72 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Create and open ledger periods for up to five companies. • • Customer must initiate this process every year via the OSVSupport case management system. Manage and close ledger periods. • Setup and maintenance of tax allocations and cost allocations. • Update Workday payroll period schedules. • •
Verify and approve schedules. •
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Administrative Services Guide: Payroll Services
73 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Create exception run categories and update payment election rules (year-end adjustments, bonus payments, stock, etc.). • • •
SOW may be required for complex configuration. Evaluated at time of request. Does not include on-cycle run categories. Analyze retro-pay calculation data to identify themes of potential root cause • • Limited to OSV Workday Payroll security access parameters (i.e., no access to compensation, benefits). Audit/troubleshoot individual employee retro results and inform OSV of adjustments. •
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Administrative Services Guide: Payroll Services
74 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Create and maintain payroll custom reports. • Approved engagements will be considered billable and subject to the applicable rate card. (1.4.1.9) Compensation Administrative Tasks Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Manage all one-time payment plans. • Managing compensa-tion plans. • ��
Administrative Services Guide: Payroll Services
75 (1.4.1.10) Absence Plans Administrative Tasks (In Workday) Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Manage absence plans. •
Manage troubleshoot-ing plans. •

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Administrative Services Guide: Payroll Services
76 (1.4.1.11) Employee Maintenance Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Enter employee-level detail or data; i.e. deductions, earnings, tax elections, payment elections. •
Manage employee compensa-tion. •
Manage all one-time payments. •
Deliver Notification of Changes (NOC) and/or Direct Deposit Returns when banking on OSV’s account. • • • • • See Master Services Agreement Subsection 2.6.1: Six (6) banking days delay “return entries and notifications of changes” of the NACHA Operating Rules and Guidelines. Applies to US & CAN only. ��
Administrative Services Guide: Payroll Services
77 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Update and/or give guidance on payment election information in Workday as a result of an NOC or Return prior to transmitting a live direct deposit. •
Updates made prior to the next payroll. If updates are not timely, NOC banking fees will apply.

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Administrative Services Guide: Payroll Services
78 UK-Only Requirements All requirements defined in 1.4.1.9, Employee Maintenance, apply to the UK except as noted below. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
New Hire Starter Declaration process (update Workday with information/ data from the New Starter Checklist). •
P45 Processing (application of employee’s P45 data into Workday). • Generate and create P45s. • •
Print and deliver P45 to leavers. • Billable Ancillary Item available. Maternity schedules Billable Ancillary Item Customer OSV Notes Attach MATB1 to employee record in Workday and submit request for schedule. • Refer to Appendix A for more details ��
Administrative Services Guide: Payroll Services
79 Maternity schedules Billable Ancillary Item Customer OSV Notes Build PDF Maternity Schedule based on the Customer information. • Approve schedule. • Distribute to employee. • Forecasted scheduling – submit employee forecasting request via ticket. • Forecasted schedule completed and delivered via ticket to the Customer HR in PDF. • (1.4.1.12) OSV Payroll Admin Setup and Maintenance Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Maintain hire and termination status (in Workday) for OSV’s workers through a Service Center established within the tenant. • • • • • • • •
NOTE: Global support only applies to US & CAN Workday payroll. ��
Administrative Services Guide: Payroll Services
80 Services Customer Payroll Fulfillment (PY301)
Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Manage the OSV Service Center in Workday. • • • • • • • • NOTE: Global support only applies to US & CAN Workday payroll. Manage the business processes for OSV’s Service Center workers in Workday. • • • • • • • • NOTE: Global support only applies to US & CAN Workday payroll.

Manage external IDs for integrations. • • • • • • • NOTE: Global support only applies to US & CAN Workday payroll. ��
Administrative Services Guide: Payroll Services
81 (1.4.1.13) End-of-the-Year Processing Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Identify and quantify year-end adjustments. Identify earlier year (EYU) adjustments (UK). •
Only applies from date of the Customer go live with OSV Services. See Service-specific UK-Only Requirements below. Enter adjustments in Workday. • • For UK EYUs, hourly rate applies for any year end beyond July in current tax year. Per year. Approve adjustment payroll. • Map W-2 and T4 / RL-1 fields in Workday. • •
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Administrative Services Guide: Payroll Services
82 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Give final approval of mapped fields • Mapped fields are outlined in the OSV Year-End Guide, as well as reviewed in the Year-End Customer Webinar. Troubleshoot/research W-2, T4, RL-1 mapping. • • • Create W-2 and T4/RL-1 data if using OSV’s Payroll Tax service. • • • • • • • Only applies from date of the Customer go live with OSV Services. See Service-specific UK-Only Requirements below. Create W-2 and T4/RL-1 forms if using OSV’s print Services. • • • • • • ��
Administrative Services Guide: Payroll Services
83 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Create W-2C and amended T4/RL-1 correction data.
• • • • • •
Only applies from date of the Customer go live with OSV Services. With OSV Payroll Tax Service, see Payroll Tax sections 1.8 &1.8a for OSV responsibil-ities Create W-2C and amended T4/RL-1 forms if using OSV’s W-2 print Services. • • • • • • Publish year-end forms. • • • Does not include P11D’s in UK. ��
Administrative Services Guide: Payroll Services
84 UK-Only Requirements All requirements defined in 1.4.1.11, End of Year Processing, apply to the UK except as noted below. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Earlier year update processing to HMRC. • • • • • Create and balance annual P60 to employees electronically via ESS. • • • • • Approve P60 report. •
Publish annual P60 to employees electronically via ESS. • • • • • Maternity Schedule Services Billable Ancillary Item Customer OSV Notes Attach MATB1 to employee record in Workday and submit request for schedule. • Refer to Appendix A for more details.

Build PDF Maternity Schedule based on the Customer information. • ��
Administrative Services Guide: Payroll Services
85 Maternity Schedule Services Billable Ancillary Item Customer OSV Notes Approve schedule. • Distribute to employee. • P11D (B) Services Billable Ancillary Item Customer OSV Notes Record and maintain P11D, P11D(b) data. • Provide applicable P11D, P11D(b) data to OSV. • Create and deliver draft P11d, P11D(b) to the Customer for validation. • Validate P11D, P11D(b) data. • Process P11D, P11D(b) amendments based on the Customer feedback. • P11D and P11D(b) approval and sign-off. • Create and deliver P11D, P11D(b) hard copy and electronic files to HMRC. • Payment of Class 1A National Insurance to HMRC calculated on P11ds. Only applicable if OSV typically pay HMRC monthly PAYE bill on the Customer’s behalf. • ��
Administrative Services Guide: Payroll Services
86 (1.4.1.14) Workday Updates Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Perform payroll testing pertinent to the OSV payroll service delivery model. • • Testing supports existing Workday payroll functionality to ensure the expected outcome is received. Perform payroll testing for optional Workday updates. • Perform bank integrations testing when OSV is using bank account. • • • • • Perform payroll unit testing. • Leveraging documenta-tion provided by WD. Perform absence testing. • ��
Administrative Services Guide: Payroll Services
87 Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Perform third-party integrations testing. •
Implementing and testing of new functionality. • Not related to the standard Workday payroll process. ��
Administrative Services Guide: Payroll Services
88 (1.4.1.15) Uncashed Checks OSV handling stale dated check if banking on OSV bank. Does not apply to the UK. Services Customer Payroll Fulfillment (PY301) Payroll Net Pay (PY302) Payroll Processing Support (PY311) Payroll Admin Standard (PY501)
Payroll Admin Premium (PY101)
Managed Payroll Standard (PY107)
Managed Payroll Premium (PY407 & PY507)
Global Payroll Admin (GPA101)
Notes
Research and manage uncashed checks from OSV account. • • • • • Notification to the Customer after six (6) months from original check date. Return funds to the Customer if the Customer is using an OSV account. • • • • • Refunds to the Customer at time of notification above.

Notify employees or ex- employees according to state requirements. • Escheatment: Remit funds to the state according to state requirements. • ��
Administrative Services Guide: Global Payroll Services
89 (1.4a) Global Payroll Services [1.4a.1] Payroll Partner Process/Activity Customer Tier 1 Tier 2 OSV Notes Develop policies and procedures regarding Services; contract for Services and communicate with OSV. • Build and oversee data integration points between payroll provider and Workday. • Set up access protocol to ensure timely access to Payroll Partner systems. • Complete all third-party payroll activities, including communications, contract changes, and local legal and regulatory requirements. •

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Administrative Services Guide: Global Payroll Services
90 [1.4a.2] Payroll Data Provided to OSV Process/Activity Customer Tier 1 Tier 2 OSV Notes Develop protocols for collection of pay-related data. • Collect pay-related data from HR, vendors, and employees. • Pay-related data is collected in English.

Receive and format pay- related data and transmit to Payroll Partner. • Enter pay-related data into Workday. •
[1.4a.3] Local Payroll Information (LPI) Process/Activity Customer Tier 1 Tier 2 OSV Notes Develop protocols for collection of Local Payroll Information (LPI). • Collect LPI from HR, vendors, and employees. •
Receive and format LPI data and transmit to Payroll Partner. •

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Administrative Services Guide: Global Payroll Services
91 [1.4a.4] Payroll Integration and Other Interfaces Process/Activity Customer Tier 1 Tier 2 OSV Notes Ensures payroll integration configuration and scheduling for in-scope countries. • Coordination with vendors on interface setup requirements, scheduling, and ongoing issues. • Monitor all pre-defined payroll-related interfaces to ensure scheduled execution. • Analyze errors from pre-defined interfaces. •
Correct interface file error kick-out that results in data entry errors via direct data correction in Workday. • Inform the Customer of potential errors due to configuration issues or vendor issues. • Own mitigation of configuration and vendor errors. •

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Administrative Services Guide: Global Payroll Services
92 [1.4a.5] Payroll Process Oversight Process/Activity Customer Tier 1 Tier 2 OSV Notes Provide and approve payroll calendar. • Conduct payroll partnership calls to review upcoming payroll events. • Participate in payroll partnership calls. •
Monitor payroll events and escalate when required. • [1.4a.6] Pay-Related Data Changes (Non-integrated Countries) Process/Activity Customer Tier 1 Tier 2 OSV Notes Ensure configuration changes only extract from Workday. • Run extract of required payroll data from Workday and provide to Payroll Partner. • Analyze errors from the changes extract file. • Correct interface file error kick-outs via direct data correction in Workday. • ��
Administrative Services Guide: Global Payroll Services
93 Process/Activity Customer Tier 1 Tier 2 OSV Notes Inform the Customer of potential errors due to configuration issues or vendor issues. • Own mitigation of configuration and vendor errors. • [1.4a.7] Payroll Validation Reports Process/Activity Customer Tier 1 Tier 2 OSV Notes Review and validate the following pre-defined payroll reports (as defined by Payroll Partner) and provide findings: • Gross to Net • Payment Data • Generic GL Output •
Approve required action and direct OSV on processing requirements in Workday. • Make correction directly in Workday. •
Inform Payroll Partner of completed payroll report validation. • ��
Administrative Services Guide: Global Payroll Services
94 [1.4a.8] Payroll Approvals Process/Activity Customer Tier 1 Tier 2 OSV Notes Provide second approval payroll via Payroll Partner portal. • Provide final approval payroll via Payroll Partner portal. • [1.4a.9] Payroll Inquiries Process/Activity Customer Tier 1 Tier 2 OSV Notes Open cases for payroll inquiries via secure email gateway. • Intake all payroll inquiries from the Customer population through a secure email gateway. • Field and resolve payroll- related inquiries. •
Forward payroll inquiries to Payroll Partner via Partner ticketing system for issues that require Partner research. • Monitor case status and communicate resolution/outcome. • ��
Administrative Services Guide: Global Payroll Services
95 [1.4a.10] Payroll Inquiries – IVR Setup and Support IVR setup will occur via voicemail for the sole purpose of case generation.

Process/Activity Customer Tier 1 Tier 2 OSV Notes Responsible for the setup and support of the Customer owned IVR. • Creating a redirect for payroll support calls off of the Customer owned IVR. • Design and configuration of the payroll prompt call tree in OSV-owned IVR. • Provide requirements for linkage of IVR payroll IVR branch. • Complete the necessary IVR configuration to link to OSV IVR. •

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Administrative Services Guide: Other Payroll Disbursements (Third-Party Payments) 96 (1.5) Other Payroll Disbursements (Third-Party Payments) A third-party payment is any payment resulting from an employee payroll deduction and/or employer contribution calculated in Workday and is not a payroll, tax, or garnishment. Third parties receiving employee/employer payments are referred to as “payee(s).” OSV will provide a payment and reporting service on behalf of the Customer to the Customer-approved third-party payees with deduction/contribution codes set up in the Workday tenant. Using public APIs in the Workday tenant, OSV will sweep relevant third-party payment information after each settlement run and remit the corresponding, unique employee deduction payment(s) according to the Customer-provided payment schedule. Other payroll disbursements Customer OSV Notes Ensure employees are coded in Workday with the applicable third-party deduction code. • There must be one deduction code per payment type on the employee record.

Fund the OSV bank account, via direct wire on payroll settlement date. • Pull Deductions Not Taken report from the Customer’s Workday tenant. • Disburse payments to the designated third-party payees in accordance with payee schedule. One schedule will be applied per payee. • Off-cycle payments will be remitted with the next on-cycle, unless OSV is notified of urgent payment.

Troubleshoot funding/payment issues. • Notify OSV of an off-cycle payroll that requires urgent third-party payment remittance. • Remit payments to third-party payees via direct wire. • If payee will not accept direct wire, payment will be remitted via ACH or paper check. ��
Administrative Services Guide: Other Payroll Disbursements (Third-Party Payments) 97 Other payroll disbursements Customer OSV Notes Upload the OSV Deduction Recipient Register and the Deductions Not Taken Report to each payee via SFTP. • OSV Deduction Recipient Register must be in OSV’s standard format.

Submit any additional demographic reporting, as required by the payees. • Resolve out of balance scenarios between payments and OSV Deduction Recipient Register. • Notify OSV when there is a change to a third-party payee or deduction code. • Customer must notify OSV 30 days prior to the introduction of a new payee or deduction type. SFTP Connectivity Testing during implementation. • Manage payee relationship. • Included, but not limited to, file transmission receipt post go-live and remittance file transmission and payment receipt exceptions. Failure to notify OSV of a canceled settlement will impact the accuracy of third-party payments. ��
Administrative Services Guide: myFlexPay Services: Premium 98 (1.6) myFlexPay Services: Premium The myFlexPay Premium suite of Services consists of Earned Wage Access and the Payroll Card for the Customers who don’t have other Payroll Services with OSV. [1.6a] myFlexPay Earned Wage Access, powered by Wagestream Provides an earned wage access application, which allows employees to access a percentage of their earned wages at any point in the pay period. The application also lets employees track their wages and hours and explore free financial education content. This service also provides the Customers with an analytics web portal to track their workforce's adoption, usage behavior, and retention information. myFlexPay is available in the US and Canada [1.6a.1] myFlexPay Earned Wage Access myFlexPay Earned Wage Access Customer OSV Wagestream Notes Mobile application and online portal included. • Maintain time tracking. • Workday or third-party. Fund Earned Wage transfer amount and fees. • Instant transfer or next business day transfer. Manage “true up” on pay day. • Wages accessed prior to pay day will be reduced from the employee’s next paycheck and reimbursed to Wagestream. Observe existing payroll support levels for payroll related questions. • ��
Administrative Services Guide: myFlexPay Services: Premium 99 myFlexPay Earned Wage Access Customer OSV Wagestream Notes Provide Earned Wage Access support. • Support via mobile application and web portal chat. [1.6b] myFlexPay Payroll Card, powered by Fiserv Money Network Provides an additional electronic payment option, with all the benefits of a bank, at no fee. This service will also give the employee access to a mobile application to manage funds and provide the employer with an online web portal to track analytics. [1.6b.1] myFlexPay Payroll Card myFlexPay Payroll Card Customer OSV Money Network Notes Mobile application and online portal included. • If banking on OSV’s account, load payroll funds on the card on pay date. • Observe existing payroll support levels for payroll related questions. • Provide Payroll Card support. • Support provided through online portal and support hotline.

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Administrative Services Guide: Expense Settlement and Payment Services 100
(1.7) Expense Settlement and Payment Services [1.7.1] Expense Services Expense Services Customer OSV expense payment OSV expense settlement Notes Input expenses into Expense module. • Manually settle in Workday If settlement integration is not deployed. • Not applicable to the UK. See Service-specific UK-Only Requirements below. Create print file in Workday if OSV is printing checks and/or advices. • • Not applicable to the UK. See Service-specific UK-Only Requirements below. Print and deliver in accordance with the “Print Services” distribution Services if OSV is printing checks and/or advices. • • Checks will be distributed from OSV’s Fulfillment Center by end of next business day after settlement. Not applicable to the UK. See Service-specific UK-Only Requirements below. UK-Only Requirements The Expense Settlement and Payment Service is only available to UK Payroll customers due to the UK settlement process and BACS configuration. Services Customer OSV expense payment OSV expense settlement Notes Input expenses into Expense module. • ��
Administrative Services Guide: Expense Settlement and Payment Services 101
Manually settle in Workday If settlement integration is not deployed. • Pay employee expense claim reimbursements using standard BACS process. • • ��
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(1.8) Payroll Tax Services Payroll Tax Services are billed by the following item numbers: • Federal Filings (TX201) • State Filings (TX202) • Local Filings (TX203) • Annual Tax Filings (TX204) – Federal, State and Local Tax Services include the following: • Named and assigned resources per Customer. • Integrate Workday data into OSV proprietary payroll tax solutions. • Prepare federal, state, and local payroll tax filings and deposits. • Process payroll tax obligations based on required frequency. • Process W-2 filings (where applicable). • Annual tax filings. • Amend filings. • Respond to Agency notices/inquiries. • Update tax rate and frequency changes (US only). • Balances taxes monthly, quarterly, and annual. ��
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[1.8.1] Tax Service Provided Tax Service provided Customer responsibility OSV responsibility Provide accurate and complete company federal, state, and local tax ID numbers, rates, filing frequencies, and filing methods during implementation data gathering. • Adhere to OSV funding requirements. Funds provided from the Customer to OSV to pay taxes on the Customers’ behalf must reconcile to the amount provided on the OSV Treasury App. Funds provided to OSV that do not match (unmatched funds) the amounts provided on the OSV Treasury App could result in delayed and/or misapplied payments to various tax agencies. Customers are responsible for penalties and/or interest assessed by tax agencies due to late payments that result from “unmatched” funds. •
Execute Power of Attorneys, Third-Party Authorization, and/or other authorizations for the applicable federal, state, and/or local jurisdictions to authorize OSV to perform tax filing Services. • Provide accurate and complete employer tax history during implementation. • Communicate timely when accounts are closed for one or more jurisdictions. • Maintain accurate employee federal, state, and local tax records in the Workday system. • Run tax integrations. • Pay taxes accurately and timely. • File accurate and timely returns. • ��
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Tax Service provided Customer responsibility OSV responsibility File accurate and timely W-2s and W-2C (where applicable). • Submit to OSV any changes to federal, state, and local tax ID numbers, rates, filing frequencies, and filing methods when received from agencies after go-live. • Maintain accurate tax rates in Workday and tax system. • Maintain accurate tax frequency in tax system. • Provide copies of all agency notices and inquiries, including any refund checks for validation prior to cashing, to OSV for research and response. • Respond to agency notices/inquiries regarding payroll tax payments or filings within ten (10) business days of receipt of notice/inquiry for filing periods which OSV was responsible for. • Upon the Customer request, process amended returns for filing periods where OSV was responsible. • Reconcile US federal, state, and local taxes between Workday and amounts reported on tax returns on a monthly, quarterly, and annual basis. • Assist with data for agency audit, agency conference call, or agency request. • ��
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(1.8.1.1) Additional Services billed at OSV’s then standard rate: • Assist in registering for new jurisdictions at the prevailing rate. • NOTE: This is typically a Customer-retained activity and a service bureau’s participation is not covered by a standard POA on file for tax services. For OSV to engage on the Customer’s behalf to obtain an account number, the Customer must request assistance via a support case. Upon case creation, OSV provides jurisdiction-specific data-gathering requirements and an estimated timeline. Note that applied for charges still apply during the period of time the Customer does not have an assigned account number with the agency. • Assist in closing active jurisdictions at the prevailing rate. • NOTE: This is typically a Customer-retained activity and a service bureau’s participation is not covered by a standard POA on file for tax services. For OSV to engage on the Customer’s behalf to notify an agency of the closure of an account within a specific jurisdiction, the Customer must request assistance via a support case. Upon case creation, OSV provides jurisdiction-specific data-gathering requirements and engages with the agency until the account is in good standing and closed. [1.8.2] Additional information: OSV files standard payroll taxes, including federal, state withholding, state unemployment, and local withholding. [1.8.3] OSV files worker’s compensation for these jurisdictions: • New Mexico • Oregon • Washington (Workday must be configured to OSV standards to receive this service) • Wyoming ��
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[1.8.4] Customers are responsible for penalties and interest that arise from poor payroll practices (for example, backdated payrolls) or delayed or missing documents (i.e., rate notices and agency notices not timely forwarded to OSV) from the Customer. OSV is responsible for penalties and interest where the Customer provided the data on time and/or due to other internal OSV issues. [1.8.5] Prior-year amendments will not be processed during year-end processing (i.e., January). [1.8.6] Out of scope: • Amendment processing for quarters/tax periods prior to OSV Services • Processing agency notices for quarters/tax periods prior to OSV Services ��
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(1.8a) Payroll Tax Services – Canada [1.8a.1] Tax Services include the following: • Named and assigned resources per Customer. • Integrate Workday data into OSV proprietary payroll tax solutions. • Prepare federal and provincial (Quebec) payroll tax filings and deposits. • Process tax obligations based on required frequency. • Annual tax filings for T4s/T4As and RL-1s/RL-2s. • Amend filings. • Assist with Agency notice resolution. • Reconcile taxes from Workday to Treasury App prior to payment. Tax Service provided Customer responsibility OSV responsibility Provide accurate and complete company federal and provincial tax ID numbers during implementation data gathering. Customized rates also need to be provided but are maintained by the Customer. • Execute Power of Attorneys, Third-Party Authorization, and/or other authorizations for the applicable federal and provincial to authorize OSV to perform tax filing Services. • Provide accurate and complete tax history during implementation. • ��
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Tax Service provided Customer responsibility OSV responsibility Communicate timely when accounts are opened or closed for one or more jurisdictions. • Maintain accurate federal and provincial tax records in the Workday system. • Run tax integrations. • Pay taxes accurately and timely. • File accurate and timely returns. • Submit to OSV any changes to federal and provincial tax ID numbers when received from agencies after go-live. • Maintain accurate organization-specific tax rates in Workday and tax system. • When OSV is needed to support a notice, provide copies to OSV for research assistance. Support OSV in the event an agency phone is required. • Respond to agency notices regarding payroll tax payments or filings within ten (10) business days of OSV’s receipt for filing periods OSV was responsible for. • File accurate and timely T4s, T4As, RL-1s and RL-2s. • Run T4/T4A/RL-1/RL-2 tax integrations. • File T4/T4A original and amended electronic summaries for filing periods where OSV was responsible (T4s and T4As). • Provide the Customer with RL-1 original and amended summary supporting documents. • Complete and file RL-1 summary (original and amended). • ��
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Tax Service provided Customer responsibility OSV responsibility Reconcile payments to tax agency accounts. • Process prior year payments (late remittances). • Internal Customer agency audits, including accessing Workday reports and agency/auditor communication. • [1.8a.2] OSV files worker’s compensation for one province: • Quebec NOTE: This does not include the annual declaration. [1.8a.3] The Customer is responsible for other types of filings and deposits (not inclusive): • Worker’s Compensation (all provinces other than QC) • British Columbia Employer Health Tax • Health Care & Payroll Levies (BC, MB, NL, NS, NT, NU) • Quebec Compensation Tax • Provincial Sales Tax ��
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[1.8a.4] Customers are responsible for penalties and interest that arise from poor payroll practices (for example, backdated payrolls) or delayed or missing documents (i.e., rate notices and agency notices not timely forwarded to OSV) from the Customer. OSV is responsible for penalties and interest where the Customer provided the data on time and/or due to other internal OSV issues. [1.8a.5] Amendments will not be processed during year-end processing (January and February). [1.8a.6] Out of scope: • Amendment processing for quarters/tax periods prior to OSV Services • Processing agency notices for quarters/tax periods prior to OSV Services ��
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(1.9) Garnishment/Court Order Administration Services Services are broken out into two different models. Services are as follows: Garnishment Fulfillment/Third-Party Payment Services (PY108) • Payment will be made to the correct government agency or other designated recipients, as set up in the Customer’s Workday tenant. • Case management of payment-related questions. • Return check processing. Garnishment Administration Services – US & CA (PY102) • Review and determine the garnishment order requirements; enter new and revised employee garnishments into Workday. • Notify employees about new or amended garnishments. • Pay garnishments to the correct court/agency or other designated recipients as required by the garnishment order and/or applicable law. The Customer sets up agencies and other designated recipients in Workday. • Create and distribute initial response letters and acknowledgment letters in response to the garnishment order. • Prepare and transmit responses to court and agency garnishment interrogatories as the garnishment order requires. • Distribute continuing answer letter responses related to the payroll deduction associated with garnished wages, as required by the garnishment order and/or applicable law. NOTE: Answer letters are correspondence prepared by OSV and transmitted by OSV in response to the garnishment order. • NOTE ON LEGAL REPRESENTATION: OSV is not providing and cannot provide legal Services, legal advice, or legal representation regarding the OSV Garnishment Services. OSV is not acting as and cannot act as legal counsel on behalf of the Customer in the garnishment proceeding. Any legal proceedings in the garnishment proceeding that require legal responses (“Legal Responses”) in and to the court or court appearances by legal counsel on behalf of the Customer (“Legal Proceedings”) in the garnishment proceeding are beyond the scope of ��
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OSV’s Garnishment Services and are not included in the OSV Garnishment Services. Legal Responses in the garnishment proceeding would consist of, without limitation, responses to a default judgment taken against the Customer in the garnishment proceeding, responses to and court appearances regarding any motions in the garnishment proceeding, including without limitation, motions to compel, motions and orders to show cause, any other legal filings, legal answers in the garnishment proceeding requiring representation by legal counsel, and any hearings before the court regarding any such Legal Proceedings. The Customer is responsible for all such Legal Proceedings. OSV may assist the Customer in communication and data requirements related to any Legal Proceedings if the data is related to the work OSV performs as part of the Garnishment Administration Services. • Customer will immediately notify OSV of any employee bankruptcy filings, court orders, or other legal authority staying or preventing further garnishment action from continuing. NOTE: All new and amended orders must be received directly from the Customer via OSVSupport, OSV’s case management system. One case for one order is the preferred case management method. However, up to 10 like order types may be attached to the same case. More than 10 and/or different order types must be in a separate case. Electronic Income Withholding Order (EIWO) – US (PY102) • All the Garnishment Administration Customers must enroll in the EIWO service before the start of OSVs service. • OSV will provide enrollment materials and guidelines. Offboarding Service – US (PY102) • ‘Deduct and Holds’: OSV will provide a detailed report for all deduct and hold payments that have not been remitted to the payee. OSV will issue a bulk refund to the Customer and a Garnishment Payment report itemizing the payments. Court Order Administration Services - UK NOTE: Court Order Administration Services are no longer available as an add-on service; Court Order entry is now included in Managed Payroll Services. • Enter Workday-supported AOE and DEO Court Orders. ��
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• Generate third-party court order reports and BACS as appropriate (third-party payments are only supported if using BACS). • Complete all correspondence required by courts about employee earnings. • When required by the Customer, process court administration fees in accordance with Workday functionality. [1.9.1] OSVs Garnishment Processing responsibilities are listed on the next page. [1.9.1.1] Garnishment Services Garnishment Services Customer Garnishment Processing Support (PY322) OSV Fulfillment (PY108) OSV Administration (PY102) Notes Scan and submit a case with original order within 24 hours of receipt. • While one case per order is preferred, up to 10 like orders may be in one case. Review and determine the garnishment order requirements and enter order into Workday. •
OSV will only process a garnishment against an employee’s wages, salary, or other compensation. Any other types of garnishments are not within the scope of OSV’s Services and must be responded to by the Customer and/or the Customer’s counsel. For example, garnishments against bank account orders are not included in the scope of OSV’s Services and would be sent back to the Customer for the Customer and/or its legal counsel to respond to such garnishment order. ��
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Garnishment Services Customer Garnishment Processing Support (PY322) OSV Fulfillment (PY108) OSV Administration (PY102) Notes Attach employee withholding order in Workday. •
Enter employer-opted child support additional fee per state requirements. • Send notification letter to employee. • See Service-specific UK-Only Requirements below. Send termination notification to agencies. • Customer must convert terminated employees into Workday for OSV to send termination letters. If terminated employees are not in Workday, OSV is unable to recognize the employee, and will send an “Unable to Locate” letter. Complete garnishment order interrogatories/answer letters to garnishment agencies, garnisher, and or the court, as set forth in the garnishment order. • Does not include responses to any Legal Proceedings See Service-specific UK-Only Requirements below.

Representation in regard to any Legal Proceedings. • Customer must respond to any such Legal Proceedings and retain counsel as required by applicable law in regard to any such Legal Proceedings. ��
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Garnishment Services Customer Garnishment Processing Support (PY322) OSV Fulfillment (PY108) OSV Administration (PY102) Notes Generate and send recurring answer letters as required by the garnishment order. • See Service-specific UK-Only Requirements below.

Complete and mail verification of employment. • See Service-specific UK-Only Requirements below.

Process payments and send to agencies/courts/third parties according to agency guidelines. • • See Service-specific UK-Only Requirements below.

Ask Workday Garnishment processing questions • 90-day support package. Requires Garnishment Fulfillment [1.9.2] Garnished Employee Calls and Inquiries (PY321) Garnishment Administration Services Customer OSV Response line for SLA Manage employee calls regarding garnished wages. • Per call severity. See SLA 1-4 (Sev 3 or Sev 4 most frequent). Employee initiates call or email inquiry. • Provide Tier 1 employee call support based on predefined SOPs and compliance regulations. • Escalate to OSV Garnishment Administration team if inquiry cannot be completed in Tier 1. • ��
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Address employee if inquiry requires the Customer involvement or is policy related. • UK-Only Requirements All requirements defined in 1.9.1, Garnishment/Court Order Administration Services, apply to the UK except as noted below. [1.9.2.1] Court Order Services Court Order Services Customer OSV Administration (PY102) Notes Create and deliver Court Order report. • Create and deliver end of calendar month summary. Court Order report • Create BACS payment file. • Approve BACS payment file. • Submit BACS payment file to bank for payment to Order Recipient(s). • Notes: • UK court orders will follow the same cut-off deadline as payroll input. This deadline will be shown on the runsheet and confirmed on the payroll case for each period. • The court order should be sent to OSV via a dedicated case in OSVSupport. • When setting up the court order, OSV will attach the documentation to the worker’s record. • Payments are sent via BACS on a date to be confirmed by the Customer. ��
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(1.10) Print Services Print Services: NOTE: OSV relies on third-party Services to deliver documents.US and Canada Live Check Printing Services • Provide print and distribution Services for employees who opt to receive live paychecks or printed direct deposit advices (checks and advices can be suppressed and accessed online through Workday employee self-service and printed directly by the employee). • Print and distribute checks by the end of the next business day after payroll settlement. • Print and distribute advices within two business days of payroll settlement. • Distribute in accordance with the Customer split wrap instructions and as supported by OSV’s Fulfillment equipment (split wrap fees will apply). • OSV provides up to three (3) standard check layouts (Refer to Appendix A for Ancillary Item) • The Customer is responsible for any fees incurred by the third-party distributor related to incorrect addresses and misrouted address change fees. US and Canada Split Wrap Services • Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration. OSV applies location name standards from Workday. (Refer to Appendix A for Ancillary Item) • One distribution method per single location as follows: • Distribute via OSV’s third-party shipper’s account. Charges are passed through to the Customer on the regular monthly invoice. • Distribute directly to employee Workday home address via OSV’s third-party shippers. Postage is passed through to the Customer on the regular monthly invoice. ��
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• NOTE: For an on-cycle payroll, OSV can distribute up to but no more than 10 overnight packages directly to employees’ home addresses. • On-demand payroll distribution follows on-cycle payroll standards unless noted by the Customer. If a special delivery is requested, OSV will bill accordingly. • Billing thresholds apply with incremental fees for each location split after five (5). US and Canada Year-End Forms - One-Time Annual Printing • Applies to W-2s, 1095Cs, T4s/T4As, RL-1s/RL-2s • Provide distribution Services for employees who opt to have forms printed. • The Customer is responsible for suppressing print forms in Workday. OSV prints and distributes the forms based on the Workday form criteria the Customer sets up. • Sort follows the Customer print configuration in Workday. • Ship either in bulk to one Customer work address or directly to an employee using first-class postage to the employee’s address of record in Workday. • Forms will be metered in accordance with government deadlines. • International addresses, employees with incorrect or missing social security numbers, and/or employees with missing or incomplete addresses are returned to one Customer location for the Customer distribution. US and Canada Reprint Services • Workday form reprints are available for terminated employees if no access is provided to Workday self-service. An incremental fee is associated with each reprint. • This Service is available to the Customers with OSV Help Desk Services (HD101); if no Help Desk service is available, the Customer is responsible for providing all employee reprint information. • Reprints apply to pay slips, W-2s, 1095Cs, T4s/RL-1s, and corrected year-end forms. ��
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• The forms will be distributed from OSV’s Fulfillment Distribution Center no later than 14 days from request. • Forms will be mailed via OSV’s third-party shippers to the employee’s dictated address (postage pass-through fees apply). UK Payslip, P60, P45, P11D Printing • Postage to employee’s home address. • All print Services are subject to additional charges. • Payslips, P60s, and P11Ds are not printed and posted to employees as standard as they are available through Employee Self-Service on Workday. Customers can request a Payslip, P60, or P11D Print Ancillary Item if a subset of employees, such as leavers, employees on long-term leave, or employees who do not have access to Workday, require printed payslips. • If contracted for a P45 Print Service, the leaver will receive a P45 and the final payslip in the post. [1.10.1] Listed below are OSV's responsibilities for printing. [1.10.1.1] W-2, T-4 and RL-1 one-time printing (US, CAN) Customer OSV Notes Balance, review, and sign off before forms are printed or posted to Workday portal. • Complete year-end processing, including filing data to appropriate jurisdictions (if filing is in scope). • Print, fold, insert, seal, and ship forms. • In accordance with government deadlines. Postage fees are not included and will be passed through on the monthly invoice. Year-End Correction forms: Print, fold, insert, seal, and ship forms. • ��
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W-2, T-4 and RL-1 one-time printing (US, CAN) Customer OSV Notes Form reprints unless utilizing OSV’s reprint service. • [1.10.1.2] 1095C One-time printing (US) Customer OSV Notes Review and sign off before 1095Cs are printed or posted to Workday portal. • Sign-off date driven in accordance with government timelines. Print, fold, insert, seal, and ship 1095Cs. • In accordance with government timelines. Postage fees are not included and will be passed through on the monthly invoice. P60 Print Ancillary Item (UK) Customer OSV Notes Balance, review, and sign. • Print and mail P60s to address on P60 form. • P45 Print Ancillary Item (UK) Customer OSV Notes Create and deliver P45 if using OSV’s P45 print Services. • ��
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PY304UK Print Payslip Ancillary Item (UK) Customer OSV Notes Create and deliver payslip if using OSV’s payslip print Services. • This is an add-on service. Payslips will otherwise be available via ESS in Workday only. ��
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(1.11) Benefit and Employee ServicesBenefit and Employee Services (BN101 and BN101CA) • Full contact center support for employee benefits. • Manage benefit events and eligibility in Workday. • Support US and/or CAN-based benefit configuration and/or troubleshooting to include eligibility groups, eligibility rules, new plan set-up and deduction code mapping, rate updates, and updates/changes to the Change Benefits for Life business process. • Support ongoing US and/or CAN-based mass and/or open enrollment events • US Only: • Support the Affordable Care Act. • Respond to exchange/marketplace inquiries. Benefit Reconciliation (BN102) • Requires Benefit and Employee Services (BN101) • Reconcile each benefit plan with the corresponding list bill and provide results back to the Customer. • Provide volume reports per Customer specifications for self-report billing Customer. • The Customer is responsible for making payment; list bill service requires coverage and deduction information to be stored in Workday. ��
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[1.11.1] The table below lists the responsibilities of OSV and the Customer for Benefit and Employee Services (BN101). [1.11.1.1] Benefits Eligibility Benefit and Employee Services Customer OSV Response line for SLA Develop and provide materials to facilitate service provider management and resolution of employee queries, including policy documentation, process documentation, organizational information, and event communication. • Provide single point of contact Tier 1 help desk support for employees. To include ability to manage inbound inquiries via phone, e-mail, and fax in English and Spanish. • Employee submits enrollment elections in Workday. • Employee Notify OSV benefits partner via Workday business process. • Immediate upon submission by employee.

Review elections. • Sev 4 - within 24 business hours of receipt. Approve enrollment event per Customer requirements (Qualifying Event required, documentation received, etc.). • Sev 4 - within 24 business hours of receipt (of documentation receipt if required).

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[1.11.1.2] Employee Calls and Inquiries Benefit and Employee Services Customer OSV Response line for SLA Manage employee calls regarding benefit coverage, ID Cards, benefit eligibility, ACA exchange/marketplace and general ACA questions. • Per call severity. See SLA 1-4 (Sev 3 or Sev 4 most frequent).

Employee initiates calls regarding claims. • Carrier will answer claims and HIPPA-related questions. OSV will provide warm hand-off to carrier. Handle employee emails regarding benefits. • Per request severity. See SLA 1-4 (Sev 3 or Sev 4 most frequent). [1.11.1.3] Qualified Medical Child Support Orders Processing Benefit and Employee Services Customer OSV Response line for SLA Receive order from issuing agency. • The Customer provides to OSV via OSV ticketing system. Verify withholding eligibility. • Sev 4 – within 24 business hours of receipt. Notify employee, the Customer, and issuing agency. • Sev 4 – within 24 business hours of determination of Part A or Part B response. Enroll with carrier(s). • Sev 4 – within 24 business hours. ��
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[1.11.1.4] Exchange/Marketplace Inquiries Benefit and Employee Services Customer OSV Response line for SLA Receive inquiry from exchange/marketplace. • • The Customer provides to OSV via OSV ticketing system. Initiate inquiry response. • Immediate upon receipt of ticket. Send Inquiry response to exchange/ marketplace/issuing agency. • Sev 4 – within 24 business hours of completion. [1.11.1.5] Manual Carrier Updates Benefit and Employee Services Customer OSV Response line for SLA Notify OSV Benefits Partner of need for expedited enrollment (call/email/ticket) by employee. • Employee Customer employee to self-identify need for expedited enrollment.

Carrier contacted for immediate update. • Sev 3 - within 4 business hours of request. ��
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[1.11.1.6] Hire/Qualifying Event Dependent verification (This requires the supporting configuration and is subject to additional fulfillment-related costs.) Benefit and Employee Services Customer OSV Response line for SLA Provide requirements for new dependent verification. • Subject to automation requirements. Additional costs may apply. Send initial verification letter upon business process approval. • Based on agreed upon configuration (complex or customized requirements may result in additional costs). Manage dependent verification process to include eligibility management. • Per agreed upon schedule. [1.11.1.7] Benefits Termination and Deduction Cessation Benefit and Employee Services Customer OSV Response line for SLA Workday business process notifies OSV Benefits Partner of employee term. • Immediate upon step completion of term business process. Process event in Workday. • Sev 4 - within 24 business hours of notification. End deductions in Workday. • Immediate upon event completion. Terminate benefits with carrier(s). • Carrier updated upon next eligibility file or manually if no integration exists (Sev 4).

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[1.11.1.8] Open Enrollment Benefit Changes Benefit and Employee Services are limited to two annual health and welfare open enrollment events. Additional OE events will be considered billable. Benefit and Employee Services Customer OSV Response line for SLA Provide OE requirements to OSV. • Customer provides carrier/plan/rate changes at least 30 days prior to desired testing period. If change impacts integration to carrier, three-month notice is required. The Customer will be billed for any work that falls outside of timelines stated above. ACA-eligible employees identified for OE inclusion. • OSV will provide ACA report(s) for hourly workers who meet eligibility requirements per the Customer-defined reporting period. Verify ACA-eligible employees identified for OE inclusion. • The Customer validates results and authorizes addition of ACA-eligible employees to custom eligibility rule for inclusion in full-time employee OE event. Hours worked must be available in Workday. Make updates to Workday. • Timing for deployed carrier/plan/rate/ACA eligibility rule changes provided in sandbox for the Customer testing is preferably within 30 days of receipt of requirements but can be extended up to 90 days based on current workload and resource availability. Provide communications to OSV for employee distribution. • Open enrollment communications fulfillment optional and can result in additional cost Provide enrollments to OSV Benefits Partner. • Online open enrollment business process.

Workday business process notifies OSV Benefits Partner. • Immediate upon submission of enrollment by employee via open enrollment event. ��
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Benefit and Employee Services Customer OSV Response line for SLA Update carrier(s) with open enrollment changes. • Based upon OE project plan as signed off by the Customer. The Customer will be billed for custom report work if OE changes impact integration and cannot be accommodated in time to satisfy the Customer’s timeline. Open Enrollment Dependent Audit. Subject to additional fees. Provide OE Dependent Audit requirements. • Part of overall OE project. Identify new dependents added during OE on applicable plans. • Manage distribution of audit materials to impacted employees. • Per agreed upon timeline in OE project plan. Manage follow-up activity and eligibility. • Per agreed upon timeline in OE project plan. [1.11.1.9] Affordable Care Act (ACA) Benefit and Employee Services Customer OSV ACA reporting activities Listed below are covered for the BN101 Customers. Configure ACA hours eligibility dashboard. • Configure ACA measurement period and passive event. • Set up Form 1095-C, Form Attribute. • Load data from external System for 1095-C Form. • Billable effort not supported by BN101. ��
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Benefit and Employee Services Customer OSV ACA reporting activities Listed below are covered for the BN101 Customers. Provide 1094 IRS Connector & Error Handling Support. • Refer to Appendix A for Ancillary Item.

DOMA Configuration. DOMA configuration activities listed below are covered for the BN101 Customers. Update relationship codes, coverage targets, benefit rates and eligibility rules. • [1.11.1.10] Additional Benefit Support Engagement Options Details The below benefit items are considered outside of BN101 configuration support and are subject to billing. Refer to Appendix A for Ancillary Items • Support for retirement savings plans (IRA, 401K, etc.) • Custom reports • Data loads • Non-US-based plans or configurations • Setup Payroll Deduction Codes Includes modifying existing plans, configuring new plans and business processes, open enrollment, and passive event processing for all types of retirement savings plans. • Custom reports for benefit-related issues • Benefit-related EIBs, iLoads, and/or any manual or consulting work related to these issues. • Includes modifications to existing plans, configuration of new plans, business processes, open enrollment, and passive event processing for all types of non-US-based benefit plans and configurations. ��
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(1.12) Benefits Reconciliation [1.12.1] Listed below are the responsibilities of OSV and the Customer for Benefits Reconciliation (BN102): [1.12.1.1] Carrier Invoice List Bill Reconciliation List Bill Benefits Reconciliation Customer OSV Notes Send carrier invoice to OSV Benefits Partner. • The Customer provides invoice via OSV ticketing system. Reconcile invoice with employee deductions in Workday. • Mid-month following month end.

Provide the Customer reconciliation with OSV actions noted. • Excel file posted to OSV Support Portal ticket. Reconcile discrepancies in Workday or with carrier. • Mid-month following month end.

Make payment or adjustment to carrier. • The Customer pays vendor invoice as billed per vendor deadline. [1.12.1.2] Self-Reporting Benefits Billing List Bill Benefits Reconciliation Customer OSV Notes Run the Customer-approved report for volume reporting. • The Customer provides requested due date via OSV Support Portal. Make volume entry with carrier and pay invoice. • ��
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(1.13) Benefit Integrations As part of BN101, Benefits Administration, OSV maintains* the existing benefit integrations to the existing benefit carriers and plans. A benefit integration is categorized as a health and welfare integration that has been delivered and functioning as developed for at least 90 days in the Customer’s Workday production environment. If a new integration needs to be created due to a vendor change or new plan, there will be a charge to set up and develop the new integration. The Customer’s integration system owner receives a Workday-delivered notification if the integration file completes or fails. The BN101 Customers are encouraged to request OSV assistance with troubleshooting an integration that is not functioning correctly. [1.13.1] The chart below describes which changes are covered under the Benefits Administration Services and which modifications come with a fee to create. Integration (File) Charge OE integration (file) run and schedule update Covered within BN101 service New integration (file) build Supplemental SOW. Refer to Appendix A for Ancillary Item Modification to existing integration (file) due to new requirements (excludes break fix) Supplemental SOW. Refer to Appendix A for Ancillary Item Integration (file) troubleshooting and break fix Covered within BN101 service *OSV is not responsible for integration monitoring ��
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(1.14) myFlexSpend The myFlexSpend suite of Services includes card and claim administration for FSA, HSA, and Parking/Commuter accounts. [1.14.1] myFlexSpend Consumer Directed Health Provides data integration from Workday to an integrated partner solution for FSA, HSA card, and claim administration. Provides an employer technology platform managed by OSV and a consumer application, including a mobile app, web portal, and contact center. The solution requires a payroll service and a benefit service (Ben Admin or COBRA Admin) myFlexSpend Customer OSV Alegeus Platform Employee Notes Data Integration from Workday to Card & Claim Administration. • Employer Portal and Employee/Consumer Mobile App Web Portal and Contact Center. • Fund HSA consumer accounts following payroll settlement. • Customer settles Payroll and OSV ensures consumer accounts balances increase by 4 PM CST on pay day. Fund prior day non-HSA claims and point of sale transactions. • OSV will debit the authorized Customer account. Workday Eligibility and Event Rules, Plans and Contributions. • OSV can support with BEN Admin. ��
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myFlexSpend Customer OSV Alegeus Platform Employee Notes Non – Discrimination Testing and Plan Document Creation. • Per Customer request.

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Administrative Services Guide: State ACA Filing Powered by Trusaic 134
(1.15) State ACA Filing Powered by Trusaic State ACA Filing enables the data flow from Workday to Trusaic, which manages all the Customer filing activities based on the state requirements. State ACA Connector Customer OSV Trusaic Notes Complete questionnaire to include FEIN data in scope for integration and grant appropriate security permissions. • Data integration from Workday to Trusaic. •
Perform appropriate electronic filing activities as per state regulations. • Verify filing status by company and inform the Customer for any failures. • Customers can view the status of State ACA transmissions by running “ACA Submission Status Report” in Workday. Error handling. • • OSV relays the errors, and the Customer is responsible for making the necessary corrections and providing approval for resubmission. Data corrections needed for refiling. • • Per Customer request, OSV will assist with resubmissions. NOTE: ACA state filing service will include the electronic filing for all states that are mandatory. Since OSV is offering a full-service solution for all current and future states that require ACA state compliance, the Customer may not exclude specific states from the service. ��
Administrative Services Guide: COBRA Services
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(1.16) COBRA Services COBRA Administration (CB101) • Process all regulatory COBRA notices (such as general rights, specific rights, early termination, etc.). • Process payments of COBRA participants. • Provide COBRA participants with 24/7 web portal access and the ability to make payments and elections online. COBRA Open Enrollment Package (CB104) • The Customer and participant access the mailed open enrollment package via the online COBRA portal; fully integrated customized letter batches. • Customers alter customizable open enrollment election notice templates to suit their needs. • Manage carrier eligibility (additional cost may apply) • Report open enrollment project status in real-time. Direct Bill Administration (BN203) • Manage premium collection from unpaid employees or retirees not paid in Workday. • Manage carrier eligibility included with the purchase of BN101. • Direct bill participants can access their account information via a web portal and make payments online. ��
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[1.16.1] Listed below are the responsibilities of OSV and the Customer for COBRA Administration (CB101): [1.16.1.1] Qualifying Event Processing COBRA Administration Customer OSV Participant Details Complete qualifying coverage loss event in Workday. • All COBRA qualifying events included. Workday business process notifies OSV Benefits Partner. • Confirm eligibility based on plan enrollment(s). • Sev 4 – within 24 business hours of notification. Process event in COBRA system via integration file. • Per integration schedule. [1.16.1.2] Enrollment and Premium Payment COBRA Administration Customer OSV Participant Details Process COBRA election/payments. • Notify carrier of new COBRA enrollment and paid thru date. • Sev 4-within 24 business hours of notification. ��
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[1.16.1.3] Participant/Qualified Eligible Dependent Calls and Inquiries COBRA Administration Customer OSV Participant Details Handle participant/qualified eligible dependent calls regarding COBRA. • Toll-free COBRA Customer service.

Handle participant/qualified eligible dependent emails regarding COBRA. • Dedicated COBRA email address. [1.16.1.4] Processing of Subsequent Life Changing Events COBRA Administration Customer OSV Participant Details Notify OSV of life event. • Phone/fax/email from COBRA Participant/Qualified Eligible Dependent. Provide necessary evidence provided to effect change. • Birth certificate, death certificate, marriage license, etc. Update COBRA system with requested change. • Sev 4 – within 24 business hours.

Notify carrier of change. • Next business day following system update. Provide confirmation of change to participant. • Via regular US Mail.

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[1.16.1.5] Carrier Updates COBRA Administration Customer OSV Participant Details Auto-generate updated reports daily, as needed based upon changes/updates. • Apply updates with carrier. • Sev 4 – within 24 business hours. ��
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[1.16.1.6] Benefits Termination COBRA Administration Customer OSV Participant Details Participant/Qualified Eligible Dependent COBRA expires or cancels for any other reason (e.g. non-payment). • Terminate benefits with carrier(s). • Sev 4 – within 24 business hours (notification sent). Provide plan/rate changes/new providers to OSV. • Customer to provide via OSV ticketing system. Make updates to COBRA system. • Sev 4 – within 24 business hours or per date requested by the Customer. Provide communications to employees/former employees/ qualified eligible dependents. • Rate/plan change notices provided; additional open enrollment services optional and subject to additional costs (See CB104 COBRA OE). Provide enrollments to OSV. • Fax/email/mail Update carrier(s) with enrollment changes. • Sev 4 – within 24 business hours (notification sent).

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Administrative Services Guide: COBRA Services
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[1.16.2] Listed below are the responsibilities of OSV and the Customer for the COBRA Open Enrollment Package (CB104) [1.16.2.1] Additional Open Enrollment Services COBRA Open Enrollment (OE) Package Customer OSV Participant Notes Provide the Customer with customizable OE election form template. • Template is provided in editable format.

Return customized OE election form and provide OE mailing attachments to OSV. • Attachments are to be provided to OSV in editable format.

Provide OSV with OE mailing dates. •
Mail OE packages to participants. • Proof of mailing report can be provided on request (within 24 business hours of request). Provide enrollments to OSV. • Fax/email/mail Provide carrier enrollment updates (if applicable). • Additional charges may apply if BN101 is not purchased.

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Administrative Services Guide: COBRA Services
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[1.16.3] Listed below are the responsibilities of OSV and the Customer for Direct Bill Administration (BN203): [1.16.3.1] Unpaid Event LOA or retiree unpaid event Direct Bill Administration Customer OSV Notes Initiate unpaid event in Workday. • Workday business process notifies OSV of unpaid event. • Enter participant information in payment tracking system. • Sev 4 - within 24 business hours of notification. Notify participant. • Generates next day from entry. Process and remit payments to the Customer. • Remit monthly.

Update carrier (if applicable). • Sev 4 - within 24 business hours Requires BN101. Handle participant calls. • Per request severity. See SLA 1-4 (Sev 3 or Sev 4 most frequent).

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Administrative Services Guide: Workday Helpdesk Services 142
(1.17) Workday Helpdesk Services • Provide employee self-service navigation assistance for the Workday platform. • Provide access assistance. • Provide case management reporting. [1.17.1] Employee Contact Center Workday Helpdesk: Tier 1 Employee Self Service Customer OSV Employee Notes Develop and provide materials to facilitate service provider management and resolution of employee queries, including policy documentation, process documentation, organizational information, event communication. •
Develop escalation procedures to support resolution of inquiries, including designation of Tier 2 and Tier 3 resources to provide resolution and approval authority. • Provide single point of contact Tier 1 Helpdesk support for employees to include ability to manage inquiries via phone and email in English and Spanish. • Contact Helpdesk via phone or email/ticket. •
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Administrative Services Guide: Workday Helpdesk Services 143
Workday Helpdesk: Tier 1 Employee Self Service Customer OSV Employee Notes Triage inquiry and resolve those which are within the scope of the Tier 1 support model and close ticket. • Per case or call severity. See SLA 1-4 (Sev 3 or 4 most frequent).

Escalate Tier 2 and Tier 3 inquiries in accordance with escalation procedures. Close ticket. • Provide agent response to written requests (see above alternate description). • Per case severity. See SLA 1-4 (Sev 3 or 4 most frequent).

Respond to phone requests (see above alternate description). • Per call severity See SLA 1-4 (Sev 3 or 4 most frequent). Provide case management reporting. • Monthly.

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Administrative Services Guide: Unemployment Claims Management (Provided by Equifax) 144
(1.18) Unemployment Claims Management (Provided by Equifax) UI Claims Management (OS101): [1.18.1] Unemployment Claims Administration Customer OSV Equifax Notes Maintain employee interface file to Equifax. • Former employee files unemployment claim. • Equifax UCeXpress receives notice of claim. • Equifax representative emails the notice to the Customer and requests information about the separation. • Respond to inquiry within 24 hours. •
Provide reason for separation. • Decide whether the Customer will protest the claim. • Respond to the claim on behalf of the Customer. • ��
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Unemployment Claims Administration Customer OSV Equifax Notes Notify the Customer of the decision. • If needed, determine to appeal. • ��
Administrative Services Guide: Ticket Intake and Resolution Process 146
(1.19) Ticket Intake and Resolution Process Workday System Administrator (WSA) or Named Support Contact – The Customer’s WSA should know what is configured in their tenant, maintain ongoing configuration and testing of changes, manage Workday updates, ensure key personnel are trained in their respective areas, and understand the Customer’s direction/roadmap for Workday growth. The WSA is the named support contact for OSV Production Services and Support. The WSA will partner with OSV resources to achieve contracted Services and support levels. • Services Admin (SA) – OSV named contact for contracted Services. • Product Support Analyst (PSA) – OSV Consultant [1.19.1] Ticketing Process for Services-Related Requests: [1.19.1.1] Steps for Submitting a Service Request Customer determinations Action items Evaluate the request • Review the nature of the request and confirm OSV’s involvement with internal HR Team • Determine the employees for which Services need to be processed for • Validate any related account numbers, employee numbers, IDs, etc. Determine next steps • Determine what needs to be processed by OSV’s Services Team • Ensure request is intended for OSV’s Services Team • Submit ticket

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Administrative Services Guide: Global Workforce Administration 147
(1.20) Global Workforce Administration Global Workforce Administration consists of an integrated set of HR Services and processes spanning the employee lifecycle, from pre-recruitment through exit management. Workday administration is the backbone supporting these Services. WFA Services are not out-of-the-box solutions; they allow for the design of flexible support processes that best meet the Customer’s business needs. Pricing is dependent on the number of countries and the scope of Services. [1.20.1] Service Center Management Provision of Services to assist employees, managers, and business partners in navigating and using the functionality and Services provided. Description of service Customer OSV Determine Workday security and access protocols. • Configure service center Workday security and access protocols. • ��
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[1.20.1.1] Inquiry Management Service scope Description of service Customer OSV Employee and Manager Support Receive and resolve requests from employees and managers, including redirects and referrals. • Policy and Procedure Support Provide guidance on the in-scope Customer policy and procedures; escalate to the Customer and third-party vendors when required. • Transaction Navigation Assistance Help employees and managers to understand how to navigate through Workday to find data or make required changes for in-scope Services. • Request Handling Communication Channel Provisioning Provide communication channels in which the Customer employees can communicate with OSV, such as email, electronic faxing, and telephone. • Language Support and Localization Provide inquiry Services in languages identified within the scope of Services. Service may be provided via multi-lingual agent or a third-party provider. • Interactive Voice Response Services Provide toll-free NA phone number. Provide international telephone number (local toll-free) where applicable. Provide menu-driven Interactive Voice Response system (IVR) for authentication and call routing to service center and with links to third-party vendors as applicable •

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Administrative Services Guide: Global Workforce Administration 149
[1.20.1.2] Contact and Case Management The process in which the OSV service center responds to and routes cases/tasks for review/update/resolution internally or with the client. Service scope Description of service Customer OSV Request Handling Management Manage requests from designated users by recording, tracking, and handling the request through the case management system. • Tier 1 Contact Management Handling and resolution of simple and/or routine inquiries with predefined responses, providing support documentation if appropriate. The resolution to Tier 1 inquiries and transactions is captured and documented in the case management system. • Triage more complex inquiries for in-scope Services and escalate the case to OSV Tier 2 as needed using preestablished escalation processes and procedures. • Redirect inquiries for the Customer or third-party vendor Services using preestablished escalation processes and procedures. • Resolve and close request inquiries for the Customer or third-party Services. • Tier 2 Contact Management Handling and resolution of complex inquiries without predefined answers/resolutions. The resolution to Tier 2 inquiries and transactions are captured and documented in the case management system. • ��
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Service scope Description of service Customer OSV Triage and redirect more complex inquiries for the Customer or third-party vendor Services and escalate to the Customer and vendor resources using preestablished escalation processes and procedures. • Provide Tier 2 problem resolution for Services, third-party vendors, and applications outside of OSV scope of support. • Escalate cases that require deeper functional expertise to the Customer • Management of Technical Incidents or Issues Management of issues relating to infrastructure hardware, software, or configuration. • System Access Request Management Management of system access requests for authorized users in accordance with the agreed access and security policies. • Issue Resolution Interpretation Resolve issues requiring interpretation of policy or other employee relations items that need to be resolved by the Customer. • ��
Administrative Services Guide: Global Workforce Administration 151
[1.20.2] Recruiting and Staffing Management of the recruiting processes, including position management, candidate selection support, pre-hire activities, and onboarding. [1.20.2.1] Strategy and Policy Service scope Description of service Customer OSV Strategy and Policy Development of a strategy and plan that identifies the preferred sourcing channels and approach to fill the anticipated recruiting needs. • Develop policies and procedures regarding global and local hiring and onboarding procedures and processes. • Develop the recruiting strategy and approach (e.g., vendors, brand, value proposition, processes). • Manage interactions between employees and other service providers, where applicable. • Identification of the role of external recruiting agencies in meeting the Customer’s recruiting requirements. • Workforce Planning Identify the specific skills, competencies, locations, and quantities required over time, and develop a strategy to meet those hiring needs. • Vendor Management Oversee data integration points between non-Workday recruitment/onboarding system(s) and monitor data quality and errors. • ��
Administrative Services Guide: Global Workforce Administration 152
Service scope Description of service Customer OSV Manage recruiting and qualification processes with non-Workday third-party vendors and systems. • ��
Administrative Services Guide: Global Workforce Administration 153
[1.20.2.2] Requisition Management Service scope Description of service Customer OSV Requisition Management Initiate and submit the Create Requisition business process. • Provide recruiting, job, job qualifications, organizational information, and any other requisition information needed to create the requisition. • Approve the vacancy and requisition to allow recruiting to begin. • Initiate and submit the Edit Job Requisition business process. • Provide reason, close date, posting title, and any other required information to close a job requisition. • Initiate and submit the Close Job Requisition business process. • Position Management Provide information required to create or edit a position. • Create a position that does not currently exist and needs to be created at the time the requisition is created. • Job Profiles Provide information required to create or edit a job profile, among them qualifications, compensation grade, job description, pay rate type, FLSA, and compliance classifications. • Initiate and submit the Create Job Profile business process. • ��
Administrative Services Guide: Global Workforce Administration 154
Service scope Description of service Customer OSV Initiate and submit the Edit Job Profile business process. • Escalate for resolution any Workday issues that may prevent the successful job profile or position creation or edit. • [1.20.2.3] Onboarding Service scope Description of service Customer OSV Onboarding Ensure local onboarding practices follow legal and regulatory environment, as well as the internal Customer policies and procedures. • Initiate and complete the Workday onboarding business process with employer provided data. • Assist hires with self-service Workday onboarding tasks as needed, such as Personal and Contact Information, benefit elections, documents • Validate and complete onboarding requirements (e.g., enter personal information, I-9, work authorization). • ��
Administrative Services Guide: Global Workforce Administration 155
[1.20.3] Workforce Management Entry and updates to employee records, movement, and data. [1.20.3.1] Strategy and Policy Service scope Description of service Customer OSV Strategy And Policy Development of HR policies and structures. • Development, maintenance, and distribution of HR policy and procedure documents to employees. • Timely electronic distribution of current, new, and revised HR policy and procedure documents to OSV service center. • Maintain the Customer HR policies and procedures for in-scope Services within internal knowledgebase. • Manage labor boards, unions, regulators, and works councils to ensure workforce practices align with regulatory requirements. • Manage employment compliance practices (e.g., equal opportunity, diversity, governance reporting). • Employee Communications Deliver communication relating to HR policy, procedures, compliance, and Services available to employees. • ��
Administrative Services Guide: Global Workforce Administration 156
[1.20.3.2] Employee Data Management Service scope Description of service Customer OSV Employee Data Management Provide Workday navigation and procedure support for employees and managers to facilitate employee and manager self-service. • Add/edit personal data change requests on behalf of an employee or manager. • Input data corrections in non-Workday system. • Upload employee documentation in Workday worker documents related to in-scope services. • Manage temporary, contingent, and/or contract worker activity (e.g., request, agency relationship). • ��
Administrative Services Guide: Global Workforce Administration 157
[1.20.3.3] Job Change Initiate and submit job changes to Workday business processes. Description of service Customer OSV Provide required business process data to initiate and submit Workday job change business processes. • Initiate and submit the job change business processes: • Transfer • Promotion • Change Location • Approve job changes. • Resolve any organizational or other issues preventing the completion of the job change process. • ��
Administrative Services Guide: Global Workforce Administration 158
[1.20.3.4] Termination Service scope Description of service Customer OSV Termination Provide required business process data to initiate and submit Workday termination business processes. • Initiate and edit termination business processes. • Approve termination. • Termination Support Conduct telephone exit interviews with terminated employee, document responses. • Maintain and provide exit interview form. • Upload relevant termination to Workday Worker Documents. • Calculate severance for exiting employees. • Initiate and submit severance payment. • Reduction In Force Assist with reduction in force employee communication. • Initiate and submit terminations due to reductions in force. • Calculate severance and final pay for exiting employees. • ��
Administrative Services Guide: Global Workforce Administration 159
[1.20.3.5] Pay Support Service scope Definition of Services Customer OSV Pay Support Provide assistance and respond to employee and manager pay and policy inquiries (applies only to the Customers who have contracted with OSV for WFA and Managed Payroll Premium services). • Provide policy guidance and resolution for any incorrect, inconsistent, and/or missing pay-impacting policy. • Escalate payroll inquiries as needed. • Pay Change Provide required business process data to initiate and submit compensation change business processes. • Initiate and submit compensation change business process. • Initiate and submit ad hoc one-time payment business process. • ��
Administrative Services Guide: Global Workforce Administration 160
[1.20.3.6] Organization Data Management Service scope Definition of Services Customer OSV Organization Data Management Develop and initiate framework that identifies the business objectives, strategies, structures, and roles of the organization. Initiate the data changes to maintain that hierarchy in the systems. • Position Management Provide required data to open, edit, and close position. • Initiate and submit the Workday Create and Close Position business process. • Edit positions, position descriptions, and restrictions. • Resolve any Workday issues that may prevent the successful position creation. • Job Profiles Provide all information required to create or edit a job profile. • Initiate and submit the Create Job Profile business process. • Initiate and submit the Edit Job Profile business process. • Resolve any Workday issues that may prevent the successful job profile creation or edit. • Title Change Provide all information required to change an employee's title • Initiate and submit an employee title change • ��
Administrative Services Guide: Global Workforce Administration 161
[1.20.4] Benefits Administration Administration of United Kingdom (UK) health and welfare and supplemental benefit plans. [1.20.4.1] Benefits Plan and Program Design Description of Services Customer OSV Design and develop benefits policies, plans, and programs. • Develop strategy, guidelines, and policy for benefit programs. • Determine and manage benefit eligibility rules, level of coverage, and local regulatory compliance. • Design and deploy employee training and communication materials for benefits plans and enrollment. • Manage and maintain Workday benefit module build, including all underlying benefits plans, requirements configuration, and carrier integrations. • Manage third-party vendors on a day-to-day basis and during annual events. • Build and maintain Workday integrations to third-party benefits providers. • ��
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[1.20.4.2] Participant Support Scope of Services Description of Services Customer OSV Participant Support Development, maintenance, and distribution of materials to facilitate management and resolution of employee inquiries. • Provide employees and managers with step-by-step navigation assistance for Workday benefits business processes • Respond to employee benefits policy inquiries. • Provide support to contingency and temporary employees as needed. • Respond to, monitor, and manage escalated benefits inquiries and information requests to resolution. • Resolve with employee or manager any benefit policy and procedure questions that require interpretation or reasoning. • Redirect benefits inquiries to benefits vendors as appropriate, e.g., claims inquiries. • Supplemental Benefits Provide policy, procedure support, and enrollment support inquiries for supplemental benefits. • Administer stock options, grants, RSUs, etc. • ��
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[1.20.4.3] Annual Enrollment Description of Services Customer OSV Plan for and provide open enrollment requirements to OSV, to include overall strategy for such items as dates (Workday open, close, and finalize processes) and event coordination through to finalization. • Create Workday benefit groups and relationships. • Initiate the Initiate, Close, and Finalize open enrollment Workday tasks per the Customer’s direction. • Enroll employees unable to enroll through self-service in eligible benefit plans. • Review and approve open enrollments not completed through self-service. • Manage annual or periodic enrollment events to completion. • Provide tools and advice to employees to help them choose the most appropriate options for their needs. • Provide communications to employees regarding open enrollment event. • Provide print/mail documentation fulfillment Services. • ��
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[1.20.4.4] Event and Participant Directed Changes Description of Services Customer OSV Process life event enrollment changes for employees unable to make changes through self-service. • Review and approve enrollment changes as a result of life events based on eligibility rules, including verification of documentation if required. • [1.20.4.5] Benefits Data Entry OSV is responsible for updating Workday benefits-impacting data for employees without access to self-service, such as beneficiaries, dependents, and home addresses. [1.20.4.6] Benefits Auditing Description of Services Customer OSV Run monthly termination report and verify benefits have been terminated for former employees with third-party vendors. • Run monthly new hire reporting and ensure new hires are enrolling in benefits within the enrollment window. • Run monthly employee-initiated plan changes and ensure timely completion within the life event enrollment window. • ��
Administrative Services Guide: Global Workforce Administration 165
[1.20.4.7] Benefits Integrations Description of Services Customer OSV Run and send broker reports containing employee demographic data to benefit brokers. Applies only to the Customers who do not have an integration configured between Workday and the broker(s). • Run and send broker reports containing employee benefits enrollment data to benefit brokers. Applies only to the Customers who do not have an integration configured between Workday and the broker(s). • Build custom Workday broker reports for OSV to send to brokers. • Manage benefit provider accounting, reconciliation and invoice payments. • [1.20.5] Absence Management Services Administration and management of paid and unpaid leaves of absence. [1.20.5.1] Strategy and Policy Description of Services Customer OSV Design and develop policies and procedures related to company's leave of absence policies and procedures. • Communicate policies and procedures for leave of absence programs to employees and managers. • ��
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Ensure leave policies and programs are compliant with applicable laws and regulations. • Maintain and administer relationships with all third parties associated with leave programs and policies and provide contact information for each third party to OSV. • Configure Workday and leave application business processes for leave of absence administration. • [1.20.5.2] Leave Request Process Description of Services Customer OSV Support and manage unpaid, job-protected federal, state, and the Customer-specific leave types in Workday • Provide guidance to employees on the leave of absence process and answer questions about the Customer's leave policies. • Provide employee leave request Workday navigation support. • Redirect or refer employees to state agencies to initiate paid leave claims. • Redirect employees to disability administrators or to the Customer as needed. • Provide any necessary forms or documentation to the leave requestor. • Determine leave eligibility within the country-specific requirements and per client policies. • Make leave determination/approval. • ��
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Description of Services Customer OSV If policy related, respond to appeals of initial determination, otherwise escalate to the Customer for further review. • Support the leave of absence request, e.g., distribute leave letters and documents per leave type, receive completed documentation from leave requester and upload forms to Workday Worker Documents. • Place leave requestor on leave in Workday. • Maintain the leave in Workday as needed. • Coordinate eligibility and transition to an LTD plan. • Administer worker’s compensation in accordance with state law, other regulatory agencies, and the Customer’s administrative practices, including the management of the provision of related Services from third-party vendors. • Inform OSV if an employee is on worker compensation so OSV can place the employee on concurrent leave if eligible. • [1.20.5.3] Concurrent Leave Administration Description of Services Customer OSV Review eligibility for secondary leaves of absence that run concurrently with a primary leave for which the employee has requested. Coordinate with the Customer as necessary. • Make concurrent leave determination/approval. • Place leave requestor on a secondary and concurrent leave in Workday. • ��
Administrative Services Guide: Global Workforce Administration 168
[1.20.5.4] Return to Work Description of Services Customer OSV Develop and maintain all return-to-work programs and policies. • Receive documentation required from an employee before they can return to work. • Upload return-to-work documents to Workday Worker Documents. • Provide any accommodations necessary for return to work. • Return the employee from leave in Workday. • Escalate employee failure to return to work from leave of absence to the Customer. • Manage employee failure to return work compliance issues. • [1.20.5.5] Leave Communications Description of Services Customer OSV Manage out-of-compliance leave issues. • Communicate with employees regarding the status of their leave. • ��
Administrative Services Guide: Global Workforce Administration 169
[1.20.6] Talent Management Manage the processes used to monitor and manage employee performance and development. [1.20.6.1] Strategy and Policy Description of Services Customer OSV Development, maintenance, and communication of performance management and compensation policies, processes, and cycles. • Develop policy and business process(es) regarding off-cycle compensation changes. • Communicate policies and cycles to the Customer managers and employees. • ��
Administrative Services Guide: Global Workforce Administration 170
[1.20.6.2] Performance Cycles Scope of Services Description of Services Customer OSV Performance Cycles Administration of the performance management processes and timetable. • Goal Setting Develop the strategy and program design for goal setting, including defining employee and manager processes associated with the goal setting process. • Deploy the business goals within Workday performance and cascade within the Customer’s organization. • Provide Workday goal setting business process system navigation support. • Provide Workday goal setting and policy and process assistance. • Provide guidance and direction on the policy details of the Customer’s performance goals. • Performance Evaluations Develop strategy and program design for the cyclical performance evaluation process, including defining employee and manager processes associated with the process. • Provide Workday performance evaluation business process system navigation support. • Provide Workday performance evaluations process and resolution assistance per the Customer’s policy. • ��
Administrative Services Guide: Global Workforce Administration 171
Scope of Services Description of Services Customer OSV Respond to philosophical and corporate mission goals questions. • Reassign performance reviews from one manager to another or HR. • Send back performance reviews to employees or managers for correction as needed. • Compensation Administration Manage the annual compensation planning and review process to implement the employee compensation plan. • [1.20.7] Learning Administration Administer the learning management system to provide users access, course enrollment, and reimbursement for courses taken. [1.20.7.1] Strategy and Policy Description of Services Customer OSV Development, maintenance, and communication of learning policies. • Develop learning programs (e.g., manager, employee, leadership). • ��
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Description of Services Customer OSV Lead strategic learning Services that support organizational alignment, adoption, and effectiveness of the learning function. • [1.20.7.2] Education Assistance and Tuition Reimbursement Description of Services Customer OSV Develop, maintain, and communicate the education assistance and reimbursement policies and procedures. • Provide approval/denial of learning requests according to pre-set eligibility requirements per Customer policy. • Provide support to employees regarding the Customer education assistance and tuition reimbursement policy and guidelines. • Receive and qualify tuition reimbursement requests according to eligibility requirements. • Resolve exception education assistance and reimbursement requests. • Approve reimbursement for educational course costs according to the defined policy. • Confirm course was completed and authorize and communicate validation to the Customer. • Initiate Workday one-time payment for tuition cost reimbursement. •

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Administrative Services Guide: Leave Administration Services 173
(1.21) Leave Administration Services [1.21.1] Service Center Management [1.21.1.1] Inquiry Management Service scope Description of service Customer OSV Employee and Manager Support Receive and resolve requests from employees and managers, including redirects and referrals to the Customer or third party vendors. • Policy and Procedure Support Provide guidance on the in-scope Customer policy and procedures; escalate to the Customer and third-party vendors when required. • System Navigation Assistance Help employees and managers navigate within Workday and leave platform to find leave information, request a leave, or make a change to a leave. • Language Support Leave Administration services are provided in English. • Interactive Voice Response Services Provide toll-free North America phone number. • Provide menu-driven Interactive Voice Response system (IVR) for caller authentication and call routing to service center support teams and with links to third-party vendors as applicable •

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Administrative Services Guide: Leave Administration Services 174
[1.21.1.2] Contact and Case Management Service scope Description of service Customer OSV Request Handling Management Manage requests from designated users by recording, tracking, and handling the request through the case management and leave administration system. • Respond to and resolve leave of absence inquiries. • If required, redirect inquiries to the Customer or third-party vendors using preestablished escalation procedures. • Escalate cases that require deeper functional expertise to the Customer. • Close inquiries escalated to the Customer or third-party services for resolution. • System Access Request Management Management of system access requests for authorized users in accordance with the agreed access and security policies. • Issue Resolution Interpretation Resolve issues requiring interpretation of customer leave policy or other employee relations items that need to be resolved by the Customer. • ��
Administrative Services Guide: Leave Administration Services 175
[1.21.2] Absence Management Services [1.21.2.1] Strategy and Policy Description of Services Customer OSV Design and develop policies and procedures related to company's leave of absence policies and procedures. • Communicate policies and procedures for leave of absence programs to employees and managers. • Ensure leave policies and programs provided to employees are compliant with applicable laws and regulations. • Maintain and administer relationships with all third parties associated with leave programs and policies. • [1.21.2.2] Leave Request Process Description of Services Customer OSV Support and manage federal and unpaid state leave policies. • Support and manage Customer-specific medical leave plans • Manage short and long term disability policies and claims, and associated third party administrators, if applicable. • Manage worker compensation policies and claims, and associated administrators, if applicable. • Provide state paid leave eligibility and plan information to employees • ��
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Description of Services Customer OSV Provide referral and contact information for state paid leave • Customer employees initiate and manage State paid medical and/or paid family leave claims through the applicable State agency. • Provide guidance to employees on the leave of absence process and answer questions about eligible leave policies. • Provide leave system navigation support. • Redirect or refer employees to disability administrators to initiate disability claims as needed. • Provide standardized, leave-specific letters, forms, and documentation to the leave requestor. Fulfillment is in electronic format only. • Provide Leave fulfillment in English only. • Determine leave eligibility within policy requirements. • Make leave determination per policy guidelines. • Upload completed leave certification to Workday Worker Documents. • If leave policy related, respond to appeals of initial determination, otherwise escalate to the Customer for further review. • Place leave requestor on leave • Maintain the leave as needed, e.g., leave date changes. • Manage the intermittent leave time entry process for employee time entry and manager approval. • ��
Administrative Services Guide: Leave Administration Services 177
Description of Services Customer OSV Enter intermittent leave time and track usage in Workday or third party time entry platform • [1.21.2.3] Concurrent Leave Administration Description of Services Customer OSV Review eligibility for secondary leaves of absence that run concurrently with the primary leave the employee has requested. • Make concurrent leave determination based upon eligibility and plan guidelines. • Place leave requestor on a secondary and concurrent leave. • Place employee on a secondary and concurrent leave(s) when Customer notifies OSV that their employee has been placed on an approved leave that is not in OSV's scope of services, e.g., short term disability, worker compensation. • [1.21.2.4] Return to Work Description of Services Customer OSV Develop and maintain return-to-work policies. • Electronically send return to work form from medical leave and requirements to employee. • Receive and review documentation required from an employee on medical leave before they can return to work. • ��
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Description of Services Customer OSV Upload return-to-work documents to Workday Worker Documents. • Inform customer if completed return to work from medical leave documentation contains an accomodation or work restriction. • Provide for and manage any accommodations or work restrictions necessary for return to work. • Return the employee from leave. • Escalate to the Customer an employee's failure to communicate return to work from leave of absence with OSV. • Escalate employee failure to provide return to work clearance from medical leave of absence to the Customer. • Manage employee return to work compliance issues. • [1.21.2.5] System Training Description of Services Customer OSV Conduct leave platform train the trainer event to familiarize Customer trainers with the process to access and utilize leave services. • Provide leave platform training directly to Customer employees and managers • Provide training documentation in English only • ��
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[1.21.3] Leave Support Systems Setup [1.21.3.1] System Security Description of Services Customer OSV Determine Workday security and access requirements required for OSV Leave Administration to manage leaves of absence and support leave inquiries. • Configure Leave Administration service center Workday security and access protocols. • Configure leave platform access for Customer employees, managers and HRBPs. • [1.21.3.2] Workday Setup Description of Services Customer OSV Disable leave types previously used for FMLA, State, Military leaves in Workday • Configure Workday leave shell plans to support the leaves types within OSV's contractual scope of services. • Configure Workday leave of absence business processes to support leave types within OSV's contractual scope of services. • Manage leave types that are outside OSV's contractual scope of services • Manage impacts of leave events to Workday pay, benefits and time set up due to the leave types supported within OSV's contractual scope of services. • ��
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[1.21.3.3] Leave Platform Setup Description of Services Customer OSV Setup dedicated leave platform environment • Setup Customer-specific company medical leave plans • Provide Customer employees, managers and HR access to the leave portal and mobile access to the web portal. • Setup leave platform environment with standardized letters and forms. • Setup leave platform environment with standard leave process work flows. • [1.21.3.4] System Integrations Description of Services Customer OSV Establish and maintain standard employee demographic integration (file) between Workday and leave platform • Establish and maintain standard leave data integration (file) between leave platform and Workday • If Customer is not using Workday Time, configure and maintain a third-party integration between Workday and Time system • Manage impacts to an employee's pay while on a leave • Configure and maintain the short term disability leave integration between Workday and third party administrator • ��
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Description of Services Customer OSV Responsibility for OSV-owned integrations troubleshooting and break fix. • Configure and maintain integrations between third-party systems not in OSV's scope of support (e.g., Time, Pay) and Workday. • [1.21.3.5] Intermittent Time Description of Services Customer OSV If intermittent FMLA time is entered in a third party time system, configure the intermittent FMLA time integration from the third party time entry system to Workday per OSV requirements • Confirm time data file integrity. • Deduct the intermittent leave time off taken by an employee from the overall leave entitlement balance in Workday • If Customer uses Workday Time or third party time system, troubleshoot issues related to time entry. • Configure and maintain the intermittent FMLA time off integration between Workday and leave platform • ��
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[1.21.3.6] Data Load Description of Services Customer OSV Provide(1) year of leave of absence history data into OSV defined template for active employees. • Load up to one (1) year of leave of absence history for active employees to leave platform. • Load employee data, absence data, and intermittent leave time usage into leave platform. • Provide approved, active leave data into OSV defined file template for active employees that should be in system in advance of Go Live Date. • At the time of cutover, load approved active leaves into leave platform. • [1.21.3.7] Single Sign-On (SSO) Setup Description of Services Customer OSV Coordinate with the Customer's IT team for SSO setup • Define which authentication details will be used (e.g., work email, employee ID) • Generate and provide Identity Provider (IDP) metadata to OSV • Create an SSO profile in the leave platform and load IDP metadata • ��
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Description of Services Customer OSV Provide service URLs, and Service Provider (SP) metadata export to Customer's IT team • Configure Customer's SSO platform (e.g. ADFS, AuthO, Azure, Gsuite,Okta, OneLogin, Ping, etc.) and load SP metadata from OSV • Identify and place SSO links in the Customer's system (e.g., Workday, intranet, etc.) • Conduct testing & ensure users can successfully access the leave platform via SSO • • Coordinate troubleshooting and resolving issues • ��
Administrative Services Guide: Finance and Accounting Services (FAS) 184
(1.22) Finance and Accounting Services (FAS) [1.22.1] OSV provides different Finance and Accounting Services utilizing the Workday Financials module. Services are as follows: AP Fulfillment Services (AP101) 1. Print the supplier checks on the Customer’s bank account. 2. Insert checks in envelopes, apply postage, and mail checks. Invoice Pay + Supplier Management (AP120) 1. Disburse Supplier Invoice Payments, Ad Hoc Payments, and/or Misc Payments. 2. Payments are distributed using the optimal payment methods (SUA, ACH, or Check). 3. Perform ongoing supplier recruitment campaigns to enroll suppliers in the SUA program. 4. Provide rebates to the Customer based on SUA spend. Managed AP Services (with Line Items and Full Invoice Coding) (AP130) 1. Assigned AP representatives. 2. Set up the Customer email address for mail centralization. 3. Scan and audit all extracted invoice data for accuracy. 4. Line-item detail from invoices extracted, coded, and created in Workday. 5. Transmit AP file with extracted invoice data, full invoice coding, and images to Workday. ��
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Premium AP Services (AP131) 1. Disburse Supplier Invoice Payments, Ad Hoc Payments, and/or Misc Payments. 2. Payments are distributed using the optimal payment methods (SUA, ACH, or Check). 3. Perform ongoing supplier recruitment campaigns to enroll suppliers in the SUA program. 4. Provide rebates to the customer based on SUA spend. 5. Assigned AP representatives. 6. Set up a customer email address for mail centralization. 7. Scan and audit all extracted invoice data for accuracy. 8. Line-item detail from invoices extracted, coded, and created in Workday 9. Transmit AP file with extracted invoice data, full invoice coding, and images to Workday. AP Imaging (AP201) 1. Set up the Customer email address for mail centralization. 2. Scan invoices and audit all extracted invoice data for accuracy. 3. Transmit AP file with extracted invoice data, default worktag assignments, and images to Workday. NOTE: Invoices are only received electronically (i.e., email). 1099 Distribution (AP210) 1. Print 1099s from the Customer-generated file. 2. Insert 1099s in envelopes, apply postage, and mail. ��
Administrative Services Guide: Finance and Accounting Services (FAS) 186
1099 Enhanced (AP211) 1. Print 1099s from the Customer-generated file. 2. Insert 1099s in envelopes, apply postage, and mail. 3. One-time B Notice cleanup project; compare supplier master Name and TIN to IRS website for accuracy. 4. Provide ongoing B Notice support based on B Notice communication from the IRS; provide a letter template for suppliers to meet IRS requirements and a letter template to contest IRS penalties. 1096 Filing (AP220) 1. Receive 1096 file from the Customer. 2. Electronically transmit and confirm receipt of the 1096 file to the IRS. AP Service Center (AP400) 1. Service center support for invoices, payments, and supplier inquiries. AR Fulfillment Services (AR101) 1. Print the Customer invoices. 2. Insert the Customer-supplied invoices in envelopes, apply postage, and mail invoices. ��
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(1.23) AP Fulfillment [1.23.1] The OSV and the Customer responsibilities for AP Fulfillment Services (AP101) are listed below. [1.23.1.1] Check Printing Activity Customer OSV Notes Test the Customer check template on OSV printer. • Part of initial setup.

Settlement (including invoice selection, file creation, approval, and transmittal). • Print and mail checks (on the Customer’s account). • Within 24 business hours of file receipt Positive pay transmission. •

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Administrative Services Guide: Invoice Pay
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(1.24) Invoice Pay Below are the OSV and the Customer responsibilities for Invoice Pay (AP120) and Premium AP (AP131). [1.24.1] Invoice Pay Setup Services Customer OSV Notes
Configure Workday for Invoice Pay Services, including Service Center. • Complete Banking Authorization form. • Process Banking Authorization. • Test Settlements. • OSV will need the Customers’ help settling test invoices in Workday. Perform Dollar Test. • ��
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[1.24.2] Supplier Sync & Recruitment Campaign Services Customer OSV Notes Complete supplier recruitment questionnaire. •
Approve Invoice Pay suppliers. • Perform supplier sync (including EWS verification). • Develop campaign strategy. • Approve campaign strategy. • Deploy campaign strategy. • [1.24.3] Accounts Payable & Settlement Activities Services Customer OSV Notes Create supplier invoice in Workday. • OSV will create supplier invoices if AP Automation Services are purchased. Create settlement run. • Approve settlement run. • Establish authorization for OSV to impound Invoice Pay funding with bank. • OSV will partner with the Customer by sending a dollar test file to the Customers bank to ensure successful authorization prior to go live. ��
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Services Customer OSV Notes Handle failed collection (Impound Return). • OSV will promptly notify and provide further funding instructions to the Customer. If more than two impounds return regardless of reason, OSV reserves the right to remove ACH funding and switch the Customer to direct wire. Process Invoice Pay payments. • Reprocess failed electronic payments as checks. •
Refund failed check payments to the Customer. •
Send payments to supplier and updated status on payments. • Cancelling AP settlement in Workday. • Canceled settlement funding. • With concerns to OSV’s fiduciary responsibilities, impounding from the Customers are reconciled at the settlement level, including canceled settlements, and cannot be co-mingled across settlements. A refund will be processed for the original settlement’s collection if posted to OSV’s account. ��
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[1.24.4] Invoice Pay Funding Detailed funding requirements are found in the OSV Order Form under Payment Terms Services Customer OSV Notes Fund Invoice Pay via OSV approved funding method if OSV bank account. • Funds will be collected per contract in advance of supplier payment. Disburse funds to the Customer’s suppliers via optimal payment method. • Payment method is determined by payment provider at the time the payment is made. Trouble-shoot funding/payment issues for Invoice Pay payments. • Update Workday to correct errors preventing payment processing. • Balance and reconcile Invoice Pay from the Customer bank account to OSVAtmosphere and the Customer GL. • [1.24.5] Invoice Pay Administrative Tasks Services Customer OSV Notes Create and maintain Accounts Payable related custom reports in Workday. • Develop and provide materials internally regarding Invoice Pay policies. • Designate points of contact to resolve cases. •
Open cases for Invoice Pay inquiries via OSVSupport. •
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Services Customer OSV Notes
Field and resolve Invoice Pay-related inquiries from the Customer. • Field and resolve supplier payment questions. •
Monitor case status and communicate resolution/outcome. • Provide the Customer training. • Manage the OSV Service Center in Workday. • [1.24.6] Supplier Maintenance Services Customer OSV Notes Create supplier change for OSV Invoice Pay payment type. • Create supplier change for payment terms, remit to address, banking information. • OSV will make these changes if supplier set-up is purchased. Create supplier change for anything not listed above. • Deliver Notification of Changes (NOC) and/or ACH Returns. • See Master Services Agreement Subsection 2.6.1: Six (6) banking days delay “return entries and notifications of changes” of the NACHA Operating Rules and Guidelines. ��
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Services Customer OSV Notes Update and approve payment information in Workday as a result of a NOC or Return. • Updates made prior to the next supplier payment. If updates are not timely, NOC banking fees will apply. New Supplier Setup. • OSV will set up new suppliers if Supplier Setup Service is purchased. Supplier Maintenance in Workday. • OSV will modify suppliers if Supplier Setup Service is purchased. [1.24.7] Uncashed Checks OSV handling stale dated check. Services Customer OSV Notes Research and manage uncashed checks. • Notification to the Customer after six (6) months from original check date. Return funds to the Customer. • Refunds to the Customer at time of notification above. Escheatment: remit funds to the state according to state requirements. • [1.24.8] Emergency & Non-Invoice Pay Payments Services Customer OSV Notes Enter payment information and settle in Workday. • OSV only processes supplier invoice, ad hoc, and misc. payments. ��
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Services Customer OSV Notes
Troubleshoot payment errors for payments not processed by OSV. • [1.24.9] Workday Updates
Services Customer OSV Notes Perform testing pertinent to the OSV Invoice Pay delivery model. • Testing supports existing Workday functionality to ensure the expected outcome is received. Perform supplier payment testing for optional Workday updates. • Perform bank integrations testing. • Implementing and testing of new functionality. • Not related to the standard Workday supplier settlement process. ��
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[1.24.10] Rebates and Fraud Protection Services Customer OSV Notes Process payment within Payment terms to ensure SUA card use. • Calculate rebate quarterly based on order form. •
Pay the Customer quarterly for rebate. • Create Positive Pay files for all checks. • Confirm all ACH information using the EWS process before issuing payments. • Refer to supplier maintenance section 1.23.6 for associated roles and responsibilities. Safeguard OSV Services and bank transmissions from unauthorized access and transactions. • Develop and maintain industry standard security precautions and controls regarding the storage, use, and processing of Account and Transaction data. • This includes but is not limited to, segregation of duties, tenant access controls, phishing prevention.

Identify fraudulent payments. • Preform root cause analysis on how fraud occurred. • OSV will assist with research associated with OSV software and with the bank. Notify OSV of fraudulent payment and root cause analysis within 60 days of transaction. • Dispute fraudulent SUA payments. •
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[1.24.11] Invoice Pay Bank Support Service scope Definition of Services Customer OSV Notice of Change (NOC) Resolving electronic payments that a bank has deposited but notifies of account correction requirement. Assumes Invoice Pay payment. • Monitor monthly NOC report for account change notifications from the applicable bank. • Notify the Customer via OSVSupport that bank account information is incorrect. • Correct payment information. • ACH Returns Notify the Customer via OSVSupport that payment was returned and not deposited to the supplier’s account and that a separate check is being sent to them. • Monitor monthly ACH Return report for rejected payment notifications from the applicable bank. • Correct payment information. • Uncashed Check Management Resolving an outstanding check that a recipient fails to deposit. Assumes Invoice Pay. • Monitor monthly report that identifies checks that have not been cashed (90 days old or older). • Provide and administer escheatment solutions for rejected or uncashed checks. • ��
Administrative Services Guide: Managed AP
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(1.25) Managed AP [1.25.1] The OSV and the Customer responsibilities for Managed AP (AP130) and Premium AP (AP131) are listed below. [1.25.1.1] Goods/Services Sourced Activity Customer OSV Notes Supplier setup • Supplier maintenance • W-9 request •
W-9 attachment •
Supplier self-service • Spend categories maintenance • Spend categories hierarchies • Set up commodity codes • Maintain commodity codes • Maintain purchase items • Maintain supplier groups • Maintain supplier category • ��
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Activity Customer OSV Notes Maintain supplier contract types • Set up supplier contracts • Approve supplier contracts • Maintain supplier contract • Set up cost centers • Maintain cost centers • Set up general ledger accounts • Maintain general ledger accounts • Set up posting rules • Maintain posting rules • Set up tax • Maintain tax (sales/use/VAT) • Set up supplier catalogs • Maintain supplier catalogs • Set up punch-out integrations • Maintain punch-out integrations • Contingent labor/job requisitions • Work tag setup • Work tag maintenance • ��
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Activity Customer OSV Notes Validation rule setup • Validation rule maintenance • ��
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[1.25.1.2] Purchase Requisition Creation Activity Customer OSV Notes Set up requisition types • Maintain requisition types • [1.25.1.3] Purchase Order Creation Activity Customer OSV Notes Template creation • Template maintenance • Sourcing group setup • Sourcing group maintenance • [1.25.1.4] Purchase Order Issuance Activity Customer OSV Notes Distribution of PO • Supplier collaboration/self-service maintenance •

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[1.25.1.5] Goods/Services Received Activity Customer OSV Notes Validation rule setup • Validation rule maintenance • Two- and three-way match setup and maintenance • [1.25.1.6] Invoice Received Activity Customer OSV Notes Setup of the Customer email address for supplier invoice centralization • Completed during Services enablement engagement. Collection of invoices from supplier portals • The Customer is responsible for maintaining access to supplier portals and collection of invoices from suppliers. Line-Item extraction (AP130) • Data extraction and validation includes full line-item detail. Line-Item extraction (AP132) • Header level detail only and single line item with default description. Extracted invoice data is validated • Invoice metadata (with default work tag assignments) and scanned Invoice images are sent to the Customer via Workday • Invoices submitted throughout the day after data has been validated.

Maintenance of invoice coding • Within 24 business hours of receipt. Complex invoice coding and approval of invoices • The Customer will be responsible updating default coding and the invoice approvals. ��
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Activity Customer OSV Notes Purchase Order – Invoice Line Pairing • OSV will use reasonable and best efforts to pair invoice and purchase order line items. If line items cannot be paired, ad hoc lines will be created on the invoice in Workday. Two- and three-way match setup and maintenance • Supplier collaboration/self-service maintenance •
Setup of prepaid amortization schedules • Maintenance of prepaid supplier invoices • Correction of prepaid supplier invoices • ��
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[1.25.1.7] Invoice Matching/Approval Activity Customer OSV Notes Validate rule setup • Validation rule maintenance • Setup of custom conditions for matching rules • Maintenance of custom conditions for matching rules •
[1.25.1.8] Supplier Payment Activity Customer OSV Notes Bank account maintenance • Payment method setup • Payment method maintenance • Positive pay file management • ��
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[1.25.1.9] Reconciliation/Reporting Activity Customer OSV Notes 1099 reporting • 1099 distribution • Tax filing (sales/use/vat) • Vendor withholding • 1096 reporting and filing • Spend reporting • Review of supplier statements • Supplier inquiries • The Customer is responsible for fielding and addressing supplier inquiries. [1.25.1.10] Pcards Activity Customer OSV Notes Account setup • Import transactions • Reconciliation of transactions • ��
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[1.25.1.11] Business Processes (BP) Activity Customer OSV Notes BP setup (Supplier Contracts/ Amendments, Supplier Setup, Purchase Requisition, Purchase Order, Change Order, Goods/Services Receipt, Invoice Creation, Invoice Matching/Approval, Supplier Payment) • BP maintenance • [1.25.1.12] Security Activity Customer OSV Notes Set up security (Supplier Contracts/ Amendments, Purchase Requisition, Purchase Order, Change Order, Goods/Services Receipt, Invoice Creation, Invoice Matching/Approval, Supplier Payment) • Maintain security (Supplier Contracts/ Amendments, Purchase Requisition, Purchase Order, Change Order, Goods/ Services Receipt, Invoice Creation, Invoice Matching/Approval, Supplier Payment) •

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[1.25.1.13] Miscellaneous Activity Customer OSV Notes Supplier statements • Check status on the Customer’s account • Voids and reissue of checks • Emergency invoice processing • Refer to Exception Processing section 1.2 Manual checks • Off-cycle check runs • Customer inquiries and requests • Via OSVSupport. Creating custom reports • ��
Administrative Services Guide: AP Imaging Services
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(1.26) AP Imaging Services The OSV and the Customer responsibilities for AP Imaging Services AP (AP201) are listed below. Activity Customer OSV Notes Setup of the Customer email address for supplier invoice centralization. • Part of initial setup.

Scanned invoices images are sent to the Customer. • Invoices submitted throughout the day after data has been validated. Invoice coding. • The Customer will be responsible for coding invoices.

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Administrative Services Guide: AP Service Center
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(1.27) AP Service Center [1.27.1] The OSV and the Customer responsibilities for the AP Service Center (AP400) are listed below. [1.27.1.1] AP Service Center Activity Supplier OSV Notes Develop strategy, organizational information, and procedures to facilitate service provider management and resolution of Workday invoice, supplier, and payment inquiries. • Develop escalation procedures to support Service Center resolution. • • Provide Service Center support for the Customer and/or suppliers via email and phone. • Provide case management reporting. •

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Administrative Services Guide: 1099 Distribution Services 209
(1.28) 1099 Distribution Services [1.28.1] The OSV and the Customer responsibilities for 1099 Distribution Services (AP210) are listed below. [1.28.1.1] 1099 Distribution Services Activity Customer OSV Notes The Customer will balance, review, and sign off (by Jan. 15) before 1099’s are printed or posted to Workday portal. • 1099 printing, folding, inserting, sealing, and mailing. • By Jan. 31. 1099C printing, folding, inserting sealing, and mailing. • Within one (1) week of request.

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Administrative Services Guide: 1099 Enhanced Services
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(1.29) 1099 Enhanced Services [1.29.1] The OSV and the Customer responsibilities for 1099 Enhanced Services (AP211) are listed below. [1.29.1.1] 1099 Distribution Services Activity Customer OSV Notes The Customer will balance, review, and sign off (by Jan. 15) before 1099s are printed or posted to Workday portal. • 1099 printing, folding inserting, sealing, and mailing. • By January 31. 1099C printing, folding, inserting, sealing, and mailing. • Within one (1) week of request.

The Customer will provide Service Center access to Workday. • One- time B-Notice cleanup project, including authenticating supplier TIN to IRS website; obtaining W-9s for erroneous TINs (during the project). • The Customer is responsible for obtaining W-9 and adding/ updating Workday.

Update the supplier master with all W-9 information received after the one- time B-Notice project. • ��
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Activity Customer OSV Notes The Customer will provide OSV a copy of the IRS CP2100/CP2100A (B-Notice) within 15 days of receipt via an OSVSupport case. • OSV will assist with the IRS CP2100/ CP2100A (B-Notices). OSV will provide the letter for the B-Notice communication to the suppliers. • Customer is responsible to mail the letter to the suppliers; print, mail, and attach the letter to the supplier master based on the IRS CP2100/CP2100A (B-Notice). Customer will update the supplier master with the W-9 received from the B-Notice communication and attach the W-9s in the supplier master. • OSV will provide the Customer a letter template to contest any B-Notice penalty. • The Customer is responsible to print, sign, and mail the letter to contest the B-Notice penalty according the IRS terms and conditions. •

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Administrative Services Guide: 1096 Filing Services
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(1.30) 1096 Filing Services [1.30.1] The OSV and the Customer responsibilities for 1096 Filing Services (AP220) are listed below. [1.30.1.1] 1096 Filing Activity Customer OSV Notes Electronic filing setup. Includes registering with the IRS and configuring the Electronic Filing 1099 MISC Integration in Workday. • The Electronic Filing 1099 MISC integration is required to generate an electronic file. Refer to Appendix A for Ancillary Item. The Customer will balance, review, and sign off (by Jan. 15) before 1096 forms are printed or posted to Workday portal. • Transmit the electronic file to the IRS. • Requires the Customer acceptance before transmittal to IRS.

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Administrative Services Guide: AR Fulfillment – Invoice Printing 213
(1.31) AR Fulfillment – Invoice Printing [1.31.1] Listed below are the OSV and the Customer responsibilities for AR Fulfillment Services (AR101). [1.31.1.1] Customer Invoice Printing Activity Customer OSV Notes Test Customer invoice template on OSV printer. • Part of initial setup.

Generate the Customer invoices (including in-voice generation, file creation, approval, and transmittal). • Deliver the Customer invoice file to OSV. • Transmit file via ticketing system. Print and mail the Customer invoices. • Within 24 hours of file receipt. ��
Administrative Services Guide: Services Readiness
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(1.32) Services Readiness OSV offers a unique solution unlike any other outsourcing provider: We can offer and provide all our outsourcing Services primarily within your Workday tenant. This allows OSV to focus the Services Readiness project on you, our new Customer, and your readiness and that of our internal operations team(s). Our onboarding process is described below to ensure the highest state of readiness and a world-class Customer experience. [1.32.1] Services Readiness • OSV will provide a dedicated Customer Readiness Specialist (CRS) for the duration of the onboarding project until both the Customer and OSV’s production Services team(s) have provided all Services in a production state. The CRS will set up alignment meetings with the Customer Project Lead. • The CRS will be OSV’s primary Customer contact during the project unless the Customer’s specific service(s) requires individualized Services resources. In that case, the CRS will discuss those resources and task requirements upon the project initiation. • OSV will provide a named Executive Sponsor for the Services Readiness process. The Executive Sponsor will serve as the primary point of escalation for any issues that arise during the project. • 100% of Services enablement and deployment are delivered remotely. If the Customer requires OSV Services Readiness team members to be onsite during the deployment, the Customer is responsible for all travel-related expenses. • OSV’s CRS will provide or discuss the following documentation upon project initiation: Customer Reference Guide, Partner Reference Guide, and Customer Roadmap. These materials allow the Customer and OSV to align and proactively inform the Customer of all service setup requirements and milestones. Milestones depend on the Customer providing accurate data in a timely fashion. • OSV uses various data-gathering methods. The Customer is responsible for completing data-gathering requirements to facilitate a successful Services setup. For your Services Setup process, OSV provides a secure site (SFTP) to transfer any documents to ensure that the data you are sending to OSV is safe. OSV will use this data to set up and validate system functionality directly related to the Services in scope. ��
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• The Customer is responsible for the accuracy of all data in the Customer’s Workday tenant(s). OSV loads preconfigured Workday Service Center functionality based on the specific OSV Services being set up. The loading of Service Centers does require Workday implementer access to Workday tenants. It is the Customer’s or the Workday Implementation Partner’s (WDIP) responsibility to provide the needed access. • If the Customer is deploying the Workday system in conjunction with OSV’s outsourced Services setup, the Customer is responsible for all interactions with their WDIP regarding any specific Workday configuration requirements necessary for OSV to provide Services. • OSV will enable proprietary processes and systems outside the Customer’s Workday tenant(s) that are mandatory for our Services. OSV will validate all Services setup data and configuration. OSV will provide systems validation reports to the Customer for alignment and/or approval. • OSV will provide educational documents and materials for each Service that is enabled to assist the Customer. It is the Customer’s responsibility to review and understand their role in each Service and be prepared to perform all the Customer tasks. [1.32.2] Assumptions [1.32.2.1] General Assumptions • The OSV-assigned resources will work within the Customer’s Workday tenant to deliver the selected Service(s). The Customer and/or WDIP need to understand that the Security Service Center, implemented during Services Readiness, supports the assigned resources and that any security changes completed internally can potentially impact their ability to operate. • OSV supports what is outlined in the ASG (Administrative Services Guide) for each service. ��
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[1.32.2.2] Service Level Assumptions Services Readiness Assumptions for FAS Services Customer OSV Notes The Customer is responsible for providing all required information for OSV to accurately deliver Services. • The Customer is responsible for all data in Workday as OSV processes may be dependent upon the housed data. • Specific examples include but are not limited to: Supplier information regarding default currency and default payment terms; PO (Purchase Order) Contract creation and approval. The Customer will provide an implementation tenant for duration of enablement. • The Customer must approve Workday configuration prior to moving to production. This will include configuration in an implementation tenant as well as Sandbox. The Customer is responsible for managing sandbox refresh exemption requests during Sandbox testing. • The Customer is responsible for supplier and internal change management. •

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FAS Services (only applicable if purchased Product Code(s) AP101, AP130, AP201, AP210, AP211 and AP220) • The Customer must have a dedicated resource that OSV can contact if any questions arise. • The manual corrections required in Workday after service starts vary based on the level of effort the Customer puts forth during enablement. To ensure the highest level of success, the Customer should fully test all scenarios on the testing checklist provided by OSV and dedicate the appropriate amount of time to reviewing/approving coding rule suggestions. • For FAS Fulfillment Services, the Customer must adhere to OSV processing deadlines for same-day service. • FAS Services are automated processes; manual processes in Workday are not in scope. • The Customer is buying Services at the current development status. The future development timeline is not guaranteed. Services Readiness Assumptions for Benefit Services Customer OSV Notes OSV handles automated processes. • Manual processes are not in scope.

OSV is responsible for the review/approval step for the Change Benefits for Life Workday Business Process. • Benefits Services (only applicable if purchased Product Code(s) for USA and CAN BN101 and BN102) • Any assistance provided by OSV to the Customer’s employees must relate to data/information that resides in Workday; OSV will not support any outside systems. • Contacts/Agents will only work within Contact Center designated hours. Services Readiness Assumptions for COBRA Services Customer OSV Notes OSV handles automated processes. • Manual processes are not in scope. ��
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• COBRA Services (only applicable is purchased Product Code(s) for USA CB101, BN203 and CB104) • Any assistance provided by OSV to the Customer’s employees must relate to data/information that resides in Workday; OSV will not support any outside systems. • Contacts/Agents will only work within Contact Center designated hours. Services Readiness Assumptions for helpdesk Services Customer OSV Notes OSV handles automated processes. • Manual processes are not in scope. Helpdesk Services (only applicable if purchased Product Code(s) HD101 (USA and CAN) and HD101G) • Any assistance provided by OSV to the Customer’s employees must relate to data/information that resides in Workday; OSV will not support any outside systems. • Contacts/Agents will only work within Contact Center designated hours. ��
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Services Readiness Assumptions for WFA Services Customer OSV Notes The Customer will attend Workday training per Workday recommendations and guidelines (as applicable). • The Customer will provide the necessary resources to complete testing. • The Customer will not change policies and procedures once the standard processes have been signed off. • Identified the Customer resources with appropriate authority will be tasked with reviewing, signing-off and returning process materials according to outlined timeline for updates and validation. • OSV assumes 70% rate of Workday self-service adoption. • The Customer provides estimated annual Tier 1 contact volume. • WFA (only applicable if purchased Product Code(s) GWA101) • Contacts/Agents will only work within Contact Center designated hours. • OSV is not responsible for archiving data or documents associated with the Customer’s legacy processes and systems. • If the Customer identifies business-critical gaps compared with OSV’s Workday standard business process that cannot be resolved internally, a change request will be required. ��
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Services Readiness Assumptions for Leave Administration Services Customer OSV Notes The Customer will attend Workday training per Workday recommendations and guidelines (as applicable). • The Customer will provide the necessary resources to complete testing. • The Customer will not change policies and procedures once the standard processes have been signed off. • Identify Customer resources with appropriate authority will be tasked with reviewing, signing-off and returning process materials according to outlined timeline for updates and validation. • OSV assumes 80% utilization rate of Workday and leave platform self-service adoption. • Functional absence resources with appropriate authority will review and approve process documentation in a reasonable time to allow for updates and validation. • Leave Administration (only applicable if purchased Product Code(s) BN106) • The Customer will manage leave policies and benefits programs and inform OSV of changes. • Any assistance provided by OSV to the Customer’s employees must relate to data/information that resides in Workday and in the leave platform. • Leave Specialists will only work within Service Center designated hours. ��
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• OSV is not responsible for archiving data or documents associated with the Customer’s legacy processes and systems. • Customer is responsible for entering and maintaining employee demographic data in Workday • Customer is responsible for internal change management and communication activities. Services Readiness Assumptions for Garnishment Services Customer OSV Notes The Customer is responsible for loading all active, current garnishments into Customer’s Workday tenant(s) and ensuring the accuracy of the garnishment configuration. • Failure to have all active, current garnishments loaded could impact OSV’s ability to remit payment on a timely basis. Any resulting penalties and fees will be the Customer’s responsibility. The Customer is responsible for attaching all withholding order documentation to the setup of the Garnishment in the Workday tenant if electing Garnishment Administration prior to service start date. • The Customer must adhere to the OSV processing deadlines to ensure Treasury and/or Fulfillment deadlines are met. • Garnishment Services (only applicable if purchased Product Code(s) for USA and CAN PY102 and PY108) • If electing Garnishment Administration, OSV will be responsible for loading all garnishment configurations in the Customer's Workday tenant for any new or amended garnishments received after the Service Start Date. ��
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Services Readiness Assumptions for Payroll Services Customer OSV Notes The Customer is responsible to be familiar with and capable of performing all their assigned tasks as outlined in the Administrative Services Guide (ASG). • The Customer and the WDIP to ensure process steps are in place prior to Service start, with exception of Managed Payroll. Managed Payroll processing steps are reviewed and agreed upon. The Customer must adhere to the OSV processing deadlines to ensure Treasury and/or Fulfillment deadlines are met. • Payroll Services (only applicable if purchased Product Code(s) for USA and CAN PY101, PY501, PY107, PY407, PY206, PY301, PY302 PY304, PY305 and PY311) • All OSV Payroll Services require varying levels of Customer involvement during each payroll cycle. The Customer effort depends on the contracted level of service. • Managed Payroll: As agreed with the Customer, OSV assumes responsibility for the payroll administration process from beginning to end. The Customer is responsible for partnering with OSV to deliver accurate and timely payroll results, including facilitating approvals as required during the payroll process. • Payroll Administration: The Customer owns the end-to-end payroll process up to Settlement. OSV is available to address questions related to the Payroll Services OSV performs. • Net Pay: Customer owns end-to-end payroll process through Settlement, including all Workday troubleshooting. Services may be obtained on a T&M (Time and Material) basis. • Customer is responsible for their Workday data and tenant. • If the assigned OSV payroll team configures within the Customer’s Workday tenant, the Customer must approve in sandbox before moving to production. Approval must be coordinated and time-managed with the weekly Workday sandbox refresh. ��
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Services Readiness Assumptions for ROE Services Customer OSV Notes The Customer is responsible for the accuracy and integrity of all insurable earnings data and ROE configurations in their Workday tenants. • OSV will utilize data housed within the Customer Workday tenant(s) during the delivery of OSV’s ROE service. The Customer is responsible to ensure a ROE Web account is active and OSV representatives are provided read/write access 4 weeks prior to GO LIVE date to allow for integration setup and testing. • Workday’s ROE functionality requires processing through Service Canada’s ROE Web service.

The Customer is responsible for requesting a mass issue of ROEs for all active employees from the legacy provider (Reason code: K17 Change of Service Provider). The Customer and/or WDIP is responsible for resetting the first day worked for ROE history for active employees. If the mass issue of ROE’s is not possible, the Customer and/or WDIP are responsible for timely and accurately loading of the ROE historical data. The Customer is responsible for resolving all issues that arise from the history load. •

OSV is responsible for the creation and upload of the payroll extract file of ROE data. OSV is not responsible for, and will not assist with or perform, any manual calculations to derive ROE history or data. • ROE data issues related to payroll data, ROE historical data, earnings configuration, or ROE criteria, conditions, and reasons mapping within the Customer Workday tenant must be resolved in a timely manner by the Customer. • OSV will not be responsible for compliance delays due to related Customer-required corrections.

The Customer is responsible for answering any queries related to reasons for issuing the ROE or any questions on an employee’s earnings. • OSV can confirm data populating the ROE form upon request from Service Canada. OSV will refer Service Canada to the Customer contact as it appears on the ROE. ��
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Record of Employment (ROE) Service (only applicable if purchased Product Code for CAN PY105CA) • OSV will provide PDF copies of issued ROEs in a secure environment and securely store digital copies for the period required by current legislation. • OSV will not create manual ROEs within Service Canada. • OSV will not edit an ROE draft created in Workday. • OSV will not edit an ROE draft created in Service Canada. Services Readiness Assumptions for Tax Service Customer OSV Notes Responsible for the accuracy and integrity of all Tax data in the Workday tenant(s) utilized during the setup of OSV’s tax service. • OSV will utilize data housed within the Customer Workday tenant(s) during the setup of OSV’s tax service. Post service start date, the OSV Tax team will maintain the Company Tax configuration within the Customer’s Workday tenant. Responsible for timely loading, validating, and reconciling all historical data in Workday by FEIN and quarter or pay period (if mid-qtr.). • All historical data must be loaded in Workday prior to processing the first payroll if history needed to be recorded in the OSV Tax system. The Customer is responsible for communicating any variances to the assigned OSV Operations Tax specialist. The Customer is responsible for providing access to OSV for all Taxing Jurisdictions that require designated TPA (third-party access). • Failure to provide access may result in late payments/filings and penalties may occur. All penalties issued will be the Customer’s responsibility. The Customer is responsible for providing all “Applied for” account numbers prior to first payment and/or filing to a tax authority. • Failure to provide account numbers may result in late payments/filings and penalties may occur if agency does not accept “Applied for” accounts. All penalties issued will be the Customer’s responsibility. The Customer MUST notify OSV immediately in the event of a Cancel Complete if unavoidable. • Cancel completes can impact tax filings, tax payments and refunds. OSV recommends reversals over “uncompleting” payroll. ��
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Tax Services (only applicable if purchased Product Code(s) for USA and CAN TX201, TX202, TX203 or TX204) • Workday’s payroll functionality does not recognize certain taxing agencies and does not calculate them on behalf of the Customer. There are also taxing agencies that Workday calculates, but OSV is not able to handle them. As such, OSV cannot remit payments to those agencies; the Customer is responsible for filing and paying any taxes for those taxing agencies. OSV can provide a list of those agencies upon request. • Tax Services activation is highly recommended at the beginning of a new quarter. Mid-quarter service starts will require additional data gathering and validation from both the Customer and OSV. • Customer’s final payroll history cannot be loaded into OSV’s tax system until all payroll history has been fully loaded and validated in the Customer Workday tenant. The loading and balancing of payroll history is critical to the project's success, which leads to accurate, penalty-free annual tax filings. Below are the OSV requirements for Payroll History: • Customers should obtain payroll history from current providers as soon as possible. • Payroll history will include earnings, deductions, and taxes. • The tax history portion of the payroll history loaded into your Workday tenant for use in the OSV Payroll Tax System must include tax amounts, taxable wages, and subject wages. • OSV will not assist with or perform any manual calculations to derive payroll history. • Tax History Reconciliation can be completed by comparing Workday data to the prior quarter return(s) and/or payroll register(s). • Workday Payroll history is imported into the OSV tax system after the Customer confirms that payroll tax history is in balance for each FEIN. However, if the Customer has not provided OSV with this confirmation prior to processing the first payroll, OSV will proceed with importing historical data as recorded in Workday. ** NOTE: All history is considered a prepaid tax liability (already paid to the Tax agency) for all federal, state, and local tax agencies. Therefore, OSV is only responsible for paying tax liabilities for pay periods with check dates processed after the OSV Services start date. ��
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The only exception is for mid-quarter go-lives. A mid-quarter period is considered any period from the quarter beginning date to the OSV Services Start Date. Example: If the OSV Services Start Date is 10/15/xx, then history must be loaded for any check dates between 10/1/xx – 10/14/xx. Mid-quarter go-lives require coordination with the OSV Tax Consultant and the Customer to determine what tax codes and tax amounts should be processed as prepaid tax liabilities versus a collection of tax liabilities directed by the Customer. OSV will not be responsible for paying any tax amounts due to tax agencies before the start date of OSV Services. OSV considers these amounts pre-paid in the OSV tax system based on the Customer's direction. ** NOTE: For mid-quarter go-lives, payroll history for periods after the end of the last quarter must be loaded by pay period/check date. Payroll history must be loaded into Workday and the OSV Tax system before processing the first payroll in production. The Customers must adhere to the OSV processing deadlines to meet the Treasury and/or Fulfillment deadlines. ��
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Services Readiness Assumptions for Treasury Customer OSV Notes The Customer is responsible for accurate data housed in Workday, including but not limited to employee payment election and contractual processing dates. • The Customer is responsible for ensuring that timelines for settlement are revised based upon federal observed holidays in accordance with funding requirements. • The Customer is responsible for timely reconciliation of their bank account ensuring that all funds were debited in accordance with funding requirements. • The Customer is responsible for working directly with their assigned OSV team for any exception processing. • Treasury • The treasury/banking relationship between Customer and OSV is contractual, and an amended Order Form will be required to adjust the terms. Services Readiness Assumptions for New Hire Reporting Customer OSV Notes The Customer is responsible for completing the MSER Form (Multistate Employer Registry) and submitting it to the OCSE (Office of Child Support Enforcement) and OSV. • ��
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The Customer is responsible for maintenance of the New Hire Reporting integration after the integration is scheduled and running for two (2) pay cycles. •
The Customer is responsible for all data updates within Workday, such as social security numbers and addresses. • Services Readiness Assumptions for myFlexPay Customer OSV Notes The Customer is responsible to ensure their employees are set up under the correct pay group (hourly, salary, shift schedule, etc.). • The Customer is responsible in confirming each employee has the following information in Workday: salary, email address, and banking information (payment election). • The Customer is responsible in providing their current logo based on the specifications requested by OneSource Virtual. • myFlexPay (only applicable if purchased) The Customers can only change their subsidy allocation once every 12 months (1st of the month or 1st of the following month) with ample notification to OneSource Virtual via OSVSupport.

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[1.32.3] Services Readiness: General Terms and Conditions [1.32.3.1] Amended Order Form Process • Any changes to the Services Start Date will require an amended order form. The CRS will engage the Account Executive to draft an amendment. Once the amendment has been completed, it is sent to the Customer for signature. • Any changes in products purchased will require an additional Order Form to complete the work and may result in additional Customer expenditures. The CRS will engage the Account Executive to draft an order form. Once the Order Form has been completed, it is sent to the Customer for signature. [1.32.3.2] Timely Performance • The Customer acknowledges and agrees that project delays caused by the Customer and/or WDIP are material to the Customer’s use of Enablement Services and OSV’s ability to provide those Services. The Customer also acknowledges that the estimated fees and timeline for the project are based on the assumptions above. The Customer is expected to ensure that all the Customer tasks are completed on time. • In the event an assumption is not met or a project delay otherwise occurs due to the fault of the Customer, OSV will use reasonable efforts to advise the Customer and attempt to mitigate any increased efforts and shall have the right to (1) cease providing any additional Services under this engagement until the Customer removes such project delay; (2) convene an Executive Steering Committee session to discuss any applicable delays; (3) reassign OSV personnel to another engagement; and (4) subject to the Customer’s consent, revisit and revise estimated costs, completion dates and the approach to completing the project. • If the Customer delays the project for more than 10 consecutive days without due cause as mutually agreed upon, OSV reserves the right to terminate the agreement. If the Customer’s go-live date is rescheduled for a future quarter or mid-quarter other than the specified and agreed-upon Services Start Date, OSV reserves the right to assess a fee to cover additional implementation-related costs and overhead. This only applies to projects that are delayed as a direct result of the Customer or WDIP. In the event of delays caused by factors within the control of OSV, both parties shall meet with good faith efforts to determine whether a reduction of fees is applicable. ��
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[1.32.3.3] Customer Production Responsibilities • OSV selected Workday as our technology platform because it is a modern and flexible solution that provides advanced capabilities that continue to advance with up to two (2) functional updates per year. These premium capabilities can imply responsibilities on the Customer’s part to administer and continue to “consume” the capabilities. • The Customer is responsible for maintaining knowledge of the solution, tenant administration, and tenant advancement. The most effective way to do this is to take advantage of Workday education offerings and participate in the Workday Community. • The OSV Security Service Center, which is configured within the Workday tenant, allows OSV to deliver Services. The Customer will be held responsible for any changes made within their Workday tenant that change or impacts how OSV delivers the Services elected. If changes are needed, the Customer is responsible for working with OSV to ensure no impacts to the Security Service Center. If no coordination with OSV is completed before the change and it impacts the delivery of the Services elected, any penalty and interest assessment will be the Customer’s responsibility. ��
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Appendix A – Ancillary Items List The Ancillary Items pricing list, which sets forth the pricing for the Items in Appendix A, is available on OSVAtmosphere. The pricing for the Items is subject to the provisions outlined in the pricing list. Employee Services Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services 1095-C Form Configuration Setup Per Occurrence Per Request Workday form setup for 1095-C. Refer to the table for availability. Employee Services 1095-C Form Configuration Error Handling Support Per Occurrence Per Request OSV supporting data corrections to the 1095-C Form Configuration Setup.

Refer to the table for availability.

Employee Services Confirmation Statement Print Enablement Per Request Per Request Creating print-ready file from Workday to support confirmation statement distribution.

Refer to the table for availability.

Employee Services Federal ACA Connector Per Configuration Per Request Configuration of federal connector for ACA. Refer to the table for availability.

Employee Services Federal ACA Error Handling Support Per Request/ Incident Per Request OSV supporting data corrections returned from the IRS federal ACA connector integration.

Refer to the table for availability.

Employee Services Benefits – Non-US Based Plans or Configuration Per Request Per Request Workday support of non-US benefit plans. Support includes associated events or eligibility rules. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Retirement Savings Plan Configuration Per Request Per Request Workday support of retirement plans. Support including associated event or eligibility rules. Refer to the table for availability. Employee Services Benefits - Complex Reporting Per Report Per Request Creating or updating benefits reports that include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability. Excludes composite reports. Requests must be related to an active benefits service.

Employee Services Benefits – Standard Reporting Per Report Per Request Modifying existing benefits reports whether simple or advanced, with no new calculated fields. Creating a new simple or advanced custom report and configuring filters and delivered fields.

Excludes composite reports. This reporting type does not include any new calculated fields or modification of existing calculated fields. Requests must be related to an active benefits service. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits Integrations – Modified Coding Per Integration Being Modified Per Request Modification to existing integration (file) due to new requirement.

Does not include configuration or maintenance of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. Employee Services Benefits Integrations – New Per New Integration Per Request New integration (file) build. Does not include configuration of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. Employee Services Custom Alerts, Notifications, or Announcements Per Request Per Request Creating or updating custom alerts/attached reports, notifications, or announcements Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Complex EIB Per EIB Per Request Requested EIB must be related to an active service. Examples include but are not limited to benefit elections, 1095-C historical form data, ACA COBRA data/1095-C form data corrections, etc.

Refer to the table for availability. All applicable data is provided to OSV. OSV will create the EIB, then validate and load in SBX for approval. Once the load is approved, OSV will move to production. This would include assistance with understanding data and handling errors, but not assistance in producing or calculating data. NOTE: 1095-C Recipient EIB OSV COBRA customer with > 50 participants Non-OSV COBRA customer > 30 participants OSV will validate, load, and assist with error handling. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Process Supporting EIB Per EIB Per Request Requested EIB must be related to an active service. Examples include simple benefit elections, ACA COBRA data/1095-C form data corrections, wellness data, etc.

Refer to the table for availability. Must be presented to OSV in the format of the EIB with all data populated. This can include assistance with Row ID or Spreadsheet key. Any consulting or population of the data by OSV moves this to a complex EIB. The customer is responsible for addressing any errors. OSV will validate and load the EIB in SBX. Upon approval, OSV will load the EIB into production. NOTE: 1095-C Recipient EIB OSV COBRA customer with <= 50 participants Non-OSV COBRA customer <= 30 participants OSV will validate, load, and assist with error handling. ��
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Employee Services – Ancillary Items – Availability Table A: Available I: Included New and updated list Order form list Item Ben Admin Services BN101 BN101CA Ben Admin with Picwell Decision Support BN501
Ben Reconciliation BN102 BN102CA
COBRA Admin CB101 Direct Bill Admin BN203 COBRA Open Enrollment (OE) Package CB104 1095-C Form Print/Mail PY116 1095-C Form Configuration Setup I I A 1095-C Form Configuration Error Handling Support A A A Confirmation Statement Print Enablement A A
Federal ACA Connector A A A Federal ACA Error Handling Support A A A Benefits – Non-US Based Plans or Configuration A A Retirement Savings Plan Configuration A A
Benefits - Complex Reporting A A
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Item Ben Admin Services BN101 BN101CA
Ben Admin with Picwell Decision Support BN501
Ben Reconciliation BN102 BN102CA
COBRA Admin CB101 Direct Bill Admin BN203 COBRA Open Enrollment (OE) Package CB104 1095-C Form Print/Mail PY116 Benefits – Standard Reporting A A Benefits Integrations – Modified Coding A A
Benefits Integrations – New A A
Custom Alerts, Notifications, or Announcements A A
Complex EIB A A A A A A Process Supporting EIB A A A A A A ��
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Financial Accounting Service line Item Billing metric Billing frequency Description Scope Financial Accounting Services 1096 Integration Per Integration Per Request Configuration of federal connector to transmit 1096 data. Refer to the table for availability Financial Accounting Services Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability Requested EIB must be related to an active service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line Item Billing metric Billing frequency Description Scope Financial Accounting Services Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, etc.

Refer to the table for availability Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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FAS - Ancillary Items – Availability Table A: Available I: Included New and updated list Order form List Item AP101 AP Fulfillment Services AP120 AP Admin-Invoice Processing
AP130 Managed AP-Invoice Processing
AP201 AP Imaging AP210 1099 Distribution AP211 1099 Enhanced AP220 1096 Filing AP400 AP Service Center AR101 Fulfillment-Invoice Printing 1096 Integration A A A Complex EIB A A A A A A A Process Supporting EIB A A A A A A A Payroll Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Custom Check Layouts – New Per New Check Layout Per Request Customization of one of three standard check layouts.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos, only. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll Earnings or Deductions Codes- New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes- Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Complex EIB Per EIB Per Request EIB loads supporting corrections. Examples include, but are not limited to, payroll tax adjustments, prior year period adjustments, negative wage corrections, etc.

Refer to the table for availability. The requested EIB must be related to an active service. All applicable data is provided to OSV. OSV will create the EIB, then validate and load in SBX for approval. Once the load is approved, OSV will move to production. This would include assistance with understanding data and errors, but not assistance in producing or calculating data. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Example would be simple payroll input.

Refer to the table for availability. Requested EIB must be related to an active service. Must be presented to OSV in the format of the EIB with all data populated. Requests will be received, evaluated, and categorized by the correct EIB type. OSV will validate and load in SBX for approval. Once the load is approved, OSV will move to production. Note: This can include assistance with Row ID or Spreadsheet key. Any consulting or population of the data by OSV moves this to a complex EIB. The customer is responsible for addressing any errors. OSV will load the EIB. Payroll FLSA Calendar Per Calendar Per Request Creation or update FLSA Calendars. Refer to the table for availability. (US only) ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Funding Reconciliation- Per Request Per Request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

Refer to the table for availability. (US, CA only)
Payroll General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability.

Payroll Maternity Schedule Per Request/ Incident One Time Creation of the maternity schedule per employee. Based on the Customer information via an OSVS case. Refer to the table for availability. Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability. Payroll On-Demand Payroll *No change in US or Canada pricing.

Per Settlement Per Request Processing of on-demand payment as per client request. End-to-end payment process through to payment and HMRC obligations. Not applicable for Net Pay Customers. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Payroll Payroll Complex Reporting Per Report Per Request Creating or updating payroll reports that include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability. Excludes composite reports. Requests must be related to an active payroll service.

Payroll Payroll Standard Reporting Per Report Per Request Modifying existing payroll reports whether simple or advanced, with no new calculated fields. Creating a new simple or advanced custom report and configuring filters and delivered fields.

Excludes composite reports. This reporting type does not include any new calculated fields or modification of existing calculated fields. Requests must be related to an active payroll service. Refer to the table for availability. Payroll Period Schedule Per Schedule Per Request Creation or update of Period Schedules Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Split Wrap 1-5 locations included in service fee. Ancillary items applies to locations greater than 5.

Monthly Split, wrap and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Payroll Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.

Payroll Specialty Payroll Services Per Request Per Request Includes the following services: Payroll History for New Company, SOC Payroll Reporting Codes, Complex Company Relationships (SLE, Common Pay Agent, Common Paymaster), Successor Employer (only if both companies exist in your Workday tenant) Refer to the table for availability.

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Payroll - Ancillary Items – Availability Table A: Available I: Included New and updated list Order form list Item Payroll Fulfillment PY301 PY301CA Payroll Processing Support PY311 PY311CA
Payroll Net Pay- Check/Advice Printing PY304 PY304CA
Payroll Administration Standard PY501 PY501CA PY501UK
Payroll Administration Premium PY101 PY101CA PY101UK
Managed Payroll Standard PY107 PY107CA PY107UK
Managed Payroll Premium PY407/507 PY407CA/507CA PY407UK/507UK Custom Check Layouts – New *Applies only for checks/advices printed at OSV. *US and Canada only

A A A A A A
Custom Check Layouts – Modify *Applies only for checks/advices printed at OSV. *US and Canada only

A A A A A A
Complex EIB A A A A A Process Supporting EIB A A A I I Earnings or Deductions Codes-New Configuration A A I I I ��
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Item Payroll Fulfillment PY301 PY301CA
Payroll Processing Support PY311 PY311CA
Payroll Net Pay- Check/Advice Printing PY304 PY304CA
Payroll Administration Standard PY501 PY501CA PY501UK
Payroll Administration Premium PY101 PY101CA PY101UK
Managed Payroll Standard PY107 PY107CA PY107UK
Managed Payroll Premium PY407/507 PY407CA/507CA PY407UK/507UK Earnings or Deductions Codes-Modify Configuration A A I I I FLSA Calendar *US Only A A A A Funding Reconciliation *US and Canada Only A A A I General Ledger A A I I Maternity Schedule *UK only A A A A New Pay Group A A A A A On-Demand Payroll A A A A Payment Election Rules A A A A A Payroll Complex Reporting A A A A Payroll Standard Reporting A A A A Period Schedule A A I I ��
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Item Payroll Fulfillment PY301 PY301CA
Payroll Processing Support PY311 PY311CA
Payroll Net Pay- Check/Advice Printing PY304 PY304CA
Payroll Administration Standard PY501 PY501CA PY501UK
Payroll Administration Premium PY101 PY101CA PY101UK
Managed Payroll Standard PY107 PY107CA PY107UK
Managed Payroll Premium PY407/507 PY407CA/507CA PY407UK/507UK Split Wrap *Require Print Service *US and Canada only A A A A A A Update/ Create Run Category A A I I Specialty Payroll Services A A A A Tax Service line New Updated Item Billing metric Billing frequency Description Scope Tax Amended Tax Returns – Active Customer Per Amendment Per Request Amendments to historical tax returns (Active Customer). Only applicable to periods during which OSV is identified as the payroll tax service provider. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Tax Amended Tax Returns – Termed Customer Per Amendment Per Request Amendments to historical tax returns (Termed Customer). Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. Tax Applied for Jurisdictions Per Month Monthly Customers with jurisdictions in the “Applied for Status” are assessed the fee until jurisdiction is registered.

Refer to the table for availability.

Tax Tax adjustments – Federal, State, and Local Per Request Per Request Adjustments performed in Workday for Year-End and Quarter-End.

Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. ��
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Tax - Ancillary Items – Availability Table A: Available I: Included New and updated list Order form list Item Federal Filings TX201 TX201CA State Filings TX202 TX202CA Local Filing TX203 Annual Tax Filings TX204 TX204CA Amendments – Active Customer A A A A Amendments – Termed Customer A A A A Applied for Accounts A A A A Tax Adjustments – Federal, State, and Local A A A A OSV Tax System Support Service Project A A A A ��
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General Configuration Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration Bank Change Per Bank Change Per Request The Customer request to change the bank account used for OSV Services.

Applicable to Services using OSV bank accounts and treasury Services and UK BAC Services. Refer to the table for availability. General Configuration Name Change Per Name Change Per Request The Customer request to change the company name. Requires active Services for the company with a name change. General Configuration Funding Method Change Per Bank Account Per Request The Customer request to change the funding method used in support of OSV Services.

Applicable to Services using OSV bank accounts and treasury Services. Funding method changes are not available for the UK. Refer to the table for availability. General Configuration New Hire Integration- Modify Per Request Per Request Update the Customer integration due to the Customer requirements.

Refer to the table for availability.

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OSV Service Support Projects Service line Item Billing metric Billing frequency Description Scope General Configuration New Company Projects Per Request Per Request Workday configuration of new companies to support delivery of contracted Services.

Service is available when the company receiving Services is affected and will be dependent upon the scope and effort required to complete the work. General Configuration OSV Tax System Support Service Per Request Per Request Tax System Consulting Services. Service is available when the company receiving Services is affected and will be dependent upon the scope and effort required to complete the work. Refer to the table for availability. ��
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General Configuration – Ancillary Items – Availability Table A: Available I: Included New and updated list Order form List General configuration activities are available to the OSV Customers. These activities are intended to support the delivery of OSV Services. Their availability depends on Customers having an active contract for certain Services. *Bank and funding method change Ancillary Items are available to those Customers using an OSV bank Item AP120 Invoice Pay + Supplier Mgmt IT103 New Hire Reporting Integra-tion
myFlex Spend CDH101 CDH102
myFlex Pay PY326 (Excludes PY325 Earned Wage Access)
Managed Payroll Prem PY407US PY407CA PY407UK PY507US PY507CA PY507UK Payroll Admin Prem PY101US PY101CA PY101UK Payroll Admin Standard PY501 PY501CA PY501UK Managed Payroll Standard PY107US PY107CA PY107UK
Net Pay PY302US PY302CA PY302UK
Garn Admin and Fulfill-ment PY102 & PY108
Federal, State/ Province, Local Tax Process-ing TX201, TX202, TX203 Expense Settle-ment Services PY205
Annual Tax Filing W-2/ T4 TX204
*Bank Change A A A A A A A A A A A
*Funding Method Change *US and Canada Only A A A A A A A A A A A ��
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Item AP120 Invoice Pay + Supplier Mgmt
IT103 New Hire Reporting Integra-tion
myFlex Spend CDH101 CDH102
myFlex Pay PY326 (Excludes PY325 Earned Wage Access)
Managed Payroll Prem PY407US PY407CA PY407UK PY507US PY507CA PY507UK Payroll Admin Prem PY101US PY101CA PY101UK Payroll Admin Standard PY501 PY501CA PY501UK Managed Payroll Standard PY107US PY107CA PY107UK
Net Pay PY302US PY302CA PY302UK
Garn Admin and Fulfill-ment PY102 & PY108
Federal, State/ Province, Local Tax Process-ing TX201, TX202, TX203 Expense Settle-ment Services PY205
Annual Tax Filing W-2/ T4 TX204
New Hire Integra-tion- Modify *US Only A

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Order form list – US US Payroll Service (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes- New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes- Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Payroll FLSA Calendar *US Only Per Calendar Per Request Creation or update FLSA Calendars. Refer to the table for availability. (US only) Payroll Funding Reconciliation- *US and CA Only Per request Per Request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

Refer to the table for availability. (US, CA only)
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Payroll Payroll Advanced Reporting Per Report Per Request Creating or updating payroll advanced or matrix and composite reports that may or may not include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Payroll Period Schedule Per Schedule Per Request Creation or update of Period Schedules Refer to the table for availability. Payroll Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.

Payroll (US) Late Fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (US) Late Fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (US) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (US) Out of Compliance Reversal Per Occurrence Monthly Reversal request is greater than 5 business days after payment date.

Requires use of OSV bank account.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) On Demand Payroll Per Settlement Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers.

Payroll (US) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account.

Payroll (US) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account.

Payroll (US) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment Requires use of OSV bank account.

Payroll (US) Stop Check Fee Each Monthly Fee to cancel, or “stop payment” on a check issued on OSV’s bank account.

Requires use of OSV bank account.

Payroll (US) ACH Reject Each Monthly Fee assessed for rejected ACH transactions. Requires use of OSV bank account.

Payroll (US) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.

Payroll (US) Fedwires Each Monthly Fee associated with tax payments made when the Customer delay prevents transmission via standard method.

Requires use of OSV bank account.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Positive Pay Exception Each Monthly Banking exceptions-related payments made by check. Requires use of OSV bank account Payroll (US) Treasury Exception Report Per Report Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.

Payroll (US) Impound Drawdown Refusal Fee Each Monthly Fee incurred when reverse wire is refused by the Customer bank.

Requires use of OSV bank account. Any kind
Payroll (US) Impound ACH R29 Return Each Monthly Unauthorized ACH returns.

Payroll (US) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (US) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account.

Payroll (US) Same Day ACH Each Monthly Same-day employee direct deposit transaction. Same-day ACH Treasury deadlines apply. Requires use of OSV bank account. Employee must have bank account identified in Workday. Payroll (US) W-2 C Printing Each Monthly Printing of W-2 employee form associated with a W-2 correction.

Requires W2 print Services.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Print Services – Split Wrap Per Location, Ancillary items applies to locations 6+) Monthly Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Payroll (US) Re-Print Services Per Re-Print Monthly Printing of forms for terminated employees. Includes pay slips, W-2, 1095-C. Requires associated print Services. Payroll (US) Custom Check Layouts – New Per New Check Layout Per Request Customization of one of three standard check layouts.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll (US) Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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Canadian Payroll Services (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes- New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes- Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction codes, test code, and deploy.

Refer to the table for availability.

Payroll FLSA Calendar *US Only Per calendar Per request Creation or update FLSA Calendars. Refer to the table for availability. (US only) Payroll Funding Reconciliation- *US and CA Only Per request Per request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability.

Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Payroll Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports, whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Payroll Period Schedule Per schedule Per request Creation or update of Period Schedules Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.

Payroll (CAN) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (CAN) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (CAN) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (CAN) On-Demand Payroll Per Settlement Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers Payroll (CAN) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account.

Payroll (CAN) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account.

Payroll (CAN) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment Requires use of OSV bank account.

Payroll (CAN) Stop Check Fee Each Monthly Fee to cancel, or “stop payment” on a check issued on OSV’s bank account.

Requires use of OSV bank account.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) ACH Reject Each Monthly Fee assessed for rejected ACH transactions. Requires use of OSV bank account Payroll (CAN) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.

Payroll (CAN) Positive Pay Exception Each Monthly Banking exceptions related payments made by check. Requires use of OSV bank account.

Payroll (CAN) Treasury Exception Report Per Report Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.

Payroll (CAN) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account.

Payroll (CAN) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (CAN) Print Services – Split Wrap Per Location (Ancillary items applies to locations greater than 5) Monthly Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll (CAN) Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos, only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active Service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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UK Payroll Services (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes- New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes- Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability.

Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Payroll Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Payroll Period Schedule Per Schedule Per Request Creation or update of Period Schedules Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.

Payroll (UK) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (UK) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (UK) On-Demand Payroll Per Settlement Per Request Processing of on-demand payment as per client request. End-to-end payment process through to payment and HMRC obligations. Not applicable for Net Pay Customers. Refer to the table for availability. Payroll (UK) Maternity Schedule Per Request/ Incident One Time Creation of the maternity schedule per employee. Based on the Customer information via an OSVS case. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input.

Refer to the table for availability. Requested EIB must be related to an active Service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, Payroll History EIB loads, Payroll Tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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Tax (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Tax Tax adjustments- Federal, State, and Local Per Request Per Request Adjustments performed in Workday for Year-End and Quarter-End.

Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. Tax Amended Tax Returns – Active Customer Per Amendment Per Request Amendments to historical tax returns (Active Customer). Only applicable to periods during which OSV is identified as the payroll tax service provider. Refer to the table for availability. Tax Amended Tax Returns – Termed Customer Per Amendment Per Request Amendments to historical tax returns (Termed Customer). Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. Tax Applied for Jurisdictions Per month Monthly Customers with jurisdictions in the “Applied for Status” are assessed the fee until jurisdiction is registered.

Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Tax Amended T4 Printing Each Per Request Tax Amended P60 Printing Each Per Request
Financial Accounting Services (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Same-Day ACH Per Transaction Monthly Fee for Invoice Pay transactions made via same day ACH.

Financial Accounting Services Next-Day ACH Per Transaction Monthly Fee for Invoice Pay transactions made via next day ACH.

Financial Accounting Services Paper Check Per Check Monthly Fee for Invoice Pay transactions made via paper check.

Financial Accounting Services Customer Supplier Set Up Per Supplier Monthly Setup of new supplier in Workday.

Financial Accounting Services SUA Per Payment Monthly Fee for invoice pay transactions made via SUA Financial Accounting Services 1096 Integration Per Integration Per Request Configuration of federal connector to transmit 1096 data. Refer to the table for availability ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability Requested EIB must be related to an active service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, etc.

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myFlexPay (US order form) Service line New Updated Item Billing metric Billing frequency myFlexPay Instant Payment Per Transaction Billed to Employee Upon Usage myFlexPay Instant Payment to myFlexPay Payroll Card Per Transaction Billed to Employee Upon Usage myFlexPay Next-Day Payment Per Transaction Billed to Employee Upon Usage myFlexSpend (US order form) Service line New Updated Item Billing metric Billing frequency myFlexSpend Single Card Pulls, Plus Expedited Shipping Fees $25.00 per card plus overnight shipping cost for each shipping address Monthly myFlexSpend Bulk Card Plus Expedited Shipping Fees $15.00 for the first card + $3.00 each additional card Monthly myFlexSpend Bulk Card Plus Expedited Shipping Fees $25.00 minimum plus overnight shipping cost for each shipping address provided Monthly
myFlexSpend Card Pull and Destroy Fees Per Card Monthly myFlexSpend New Employer/Customer Bank Account Created Each Monthly myFlexSpend Material Change to an Existing Bank Account Each Monthly ��
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Service line New Updated Item Billing metric Billing frequency myFlexSpend ACH Reject, Failure, or Return Per Occurrence Monthly myFlexSpend Direct Deposit Processing Per ACH Deposit Monthly myFlexSpend Direct Deposit Return Each Monthly myFlexSpend Custom Card with Customer Logo – (minimum of 100 days to enable) Each Monthly myFlexSpend Card Replacement Fee Each Monthly
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ACA State Filing (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Data Conversion Fee Per Request Per Request Data conversion from legacy system to support data collection from Workday as system of record.

If the Customer data requires data conversion to render it readable.

Employee Services Reprocessing Fee Per Resubmission Per Request State ACA reprocessing fee. Each resubmission that occurs more than 2 business days after prior submission shall result in a reprocessing fee. Employee Services Re-Filing Fee Per Form Per Request OSV supporting data corrections returned from the State file submissions.

If the Customer receives a notice from a jurisdiction as to an error in filing, subsequent error correction resubmissions may be assessed a re-filing fee. ��
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Employee Services (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services 1095-C Form Configuration Setup Per Occurrence Per Request Workday form setup for 1095-C. Refer to the table for availability. Employee Services 1095-C Form Configuration Error Handling Support Per Occurrence Per Request OSV supporting data corrections to the 1095-C Form Configuration Setup.

Refer to the table for availability.

Employee Services Federal ACA Connector Per Configuration Per Request Configuration of federal connector for ACA. Refer to the table for availability.

Employee Services Federal ACA Error Handling Support Per Request/ Incident Per Request OSV supporting data corrections returned from the IRS federal ACA connector integration.

Refer to the table for availability.

Employee Services Benefits- Non-US Based Plans or Configuration Per Request Per Request Workday support of non-US benefit plans. Support includes associated event or eligibility rules. Refer to the table for availability. Employee Services Retirement Savings Plan Configuration Per Request Per Request Workday support of retirement plans. Support including associated event or eligibility rules. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits Integrations – Modified Coding Per Integration Being Modified Per Request Modification to existing integration (file) due to new requirements.

Does not include configuration or maintenance of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. Employee Services Benefits Integrations – New Per New Integration Per Request New integration (file) build. Does not include configuration of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits – Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered benefits reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Employee Services Benefits – Matrix and Composite Reporting Per Report Per Request Creating or updating benefits matrix and composite reports that may or may not include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability.

Employee Services Confirmation Statement Print Enablement Per Request Per Request Creating print-ready file from Workday to support confirmation statement distribution.

Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input.

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General Configuration (US order form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration Bank Change Per Bank Change Per Request The Customer request to change the bank account used for OSV Services.

Applicable to Services using OSV bank accounts, treasury Services and UK BAC Services. Refer to the table for availability. General Configuration Name Change Per Name Change Per Request The Customer request to change the company name. Requires active Services for the company with a name change. General Configuration Funding Method Change Per Bank Account Per Request The Customer request to change the funding method used in support of OSV Services.

Refer to the table for availability. (US only)

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OSV Service Support Projects (US Order Form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration New Company Projects Per Request Per Request Workday configuration of new companies to support delivery of contracted Services.

Refer to the table for availability.

Payroll Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Payroll FLSA Calendar *US Only Per Calendar Per Request Creation or update FLSA Calendars. Refer to the table for availability. (US only) Payroll Funding Reconciliation- *US and CA Only Per Request Per Request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

Refer to the table for availability. (US, CA only)
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Refer to the table for availability.
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Administrative Services Guide: Order form list - Canada 292
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Refer to the table for availability.

Payroll (US) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (US) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (US) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (US) Out of Compliance Reversal Each Monthly Reversal request is greater than 5 business days after payment date.

Requires use of OSV bank account.
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Administrative Services Guide: Order form list - Canada 293
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) On-Demand Payroll *No change in US or Canada pricing.

Per Settlement Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers.

Payroll (US) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account.

Payroll (US) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account.

Payroll (US) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment.

Requires use of OSV bank account.

Payroll (US) Stop Check Fee Each Monthly Fee to cancel, or “stop payment,” on a check issued on OSV’s bank account.

Requires use of OSV bank account.

Payroll (US) ACH Reject Each Monthly Fee assessed for rejected ACH transactions. Requires use of OSV bank account.

Payroll (US) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.
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Administrative Services Guide: Order form list - Canada 294
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Fedwires Each Monthly Fee associated with tax payments made when the Customer delay prevents transmission via standard method.

Requires use of OSV bank account.

Payroll (US) Positive Pay Exception Each Monthly Banking exceptions related payments made by check. Requires use of OSV bank account.

Payroll (US) Treasury Exception Report Per Report Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.

Payroll (US) Impound Drawdown Refusal Fee (Any kind) Each Monthly Fee incurred when reverse wire is refused by the Customer bank.

Requires use of OSV bank account.

Payroll (US) Impound ACH R29 Return Each Monthly Unauthorized ACH returns.

Payroll (US) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (US) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account. ��
Administrative Services Guide: Order form list - Canada 295
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Same Day ACH Per Transaction Monthly Same-day employee direct deposit transaction. Same-day ACH Treasury deadlines apply. Requires use of OSV bank account Employee must have bank account identified in Workday. Payroll (US) W-2 C Printing Each Monthly Printing of W-2 employee form associated with a W-2 correction.

Requires W-2 print Services.

Payroll (US) Print Services – Split Wrap Per Location. Ancillary items applies to locations 6+ Monthly Split, wrap and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 296
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 297
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

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Administrative Services Guide: Order form list - Canada 299
Canadian Payroll Services (Canada order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes – New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction codes, test code, and deploy.

Refer to the table for availability.

Payroll
Funding Reconciliation- *US and CA Only Per Request Per Request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability.

Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 300
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Refer to the table for availability.
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Administrative Services Guide: Order form list - Canada 301
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (CAN) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (CAN) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (CAN) On-Demand Payroll Each Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers.

Payroll (CAN) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account.

Payroll (CAN) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account.

Payroll (CAN) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment Requires use of OSV bank account.

Payroll (CAN) Stop Check Fee Each Monthly Fee to cancel, or “stop payment,” on a check issued on OSV’s bank account.

Requires use of OSV bank account.

Payroll (CAN) ACH Reject Each Monthly Fee assessed for rejected ACH transactions. Requires use of OSV bank account. ��
Administrative Services Guide: Order form list - Canada 302
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.

Payroll (CAN) Positive Pay Exception Each Monthly Banking exceptions-related payments made by check. Requires use of OSV bank account.

Payroll (CAN) Treasury Exception Report Each Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.

Payroll (CAN) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account.

Payroll (CAN) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (CAN) Print Services – Split Wrap Per location. Ancillary items applies to locations greater than 5.

Monthly Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll (CAN) Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 304
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

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Administrative Services Guide: Order form list - Canada 306
UK Payroll Services (Canadian order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes – New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Payroll
Funding Reconciliation- *US and CA Only Per Request Per Request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability. Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 307
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Payroll Period Schedule Per schedule Per request Creation or update of Period Schedules Refer to the table for availability. Payroll Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.
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Administrative Services Guide: Order form list - Canada 308
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms.

Payroll (UK) Maternity schedule Per Request/ Incident One Time Creation of the maternity schedule per employee. Based on the Customer information via an OSVS case. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 309
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Process supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input.

Refer to the table for availability. Requested EIB must be related to an active service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
Administrative Services Guide: Order form list - Canada 310
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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Administrative Services Guide: Order form list - Canada 311
Tax (Canadian order form) Service line New Updated Item Billing metric Billing frequency Description Scope Tax Tax adjustments – Federal, State, and Local Per Request Per Request Adjustments performed in Workday for Year-End and Quarter-End. Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. Tax Amended Tax Returns – Active Customer Per Amendment Per Request Amendments to historical tax returns (Active Customer). Only applicable to periods during which OSV is identified as the payroll tax service provider. Refer to the table for availability. Tax Amended Tax Returns – Termed Customer Per Amendment Per Request Amendments to historical tax returns (Termed Customer). Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. Tax Applied for Jurisdictions Per month Monthly Customers with jurisdictions in the “Applied for Status” are assessed the fee until jurisdiction is registered.

Refer to the table for availability.
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Administrative Services Guide: Order form list - Canada 312
Service line New Updated Item Billing metric Billing frequency Description Scope Tax Amended T4 Printing Each Monthly Tax Amended P60 Printing Each Monthly
Financial Accounting Services (Canadian order form) Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Same-Day ACH Per Transaction Monthly Fee for invoice pay transactions made via same-day ACH.

Financial Accounting Services Next-Day ACH Per Transaction Monthly Fee for invoice pay transactions made via next-day ACH.

Financial Accounting Services Paper Check Per Check Monthly Fee for invoice pay transactions made via paper check.

Financial Accounting Services Customer Supplier Set Up Per Supplier Monthly Setup of new supplier in Workday.

Financial Accounting Services SUA Per Payment Monthly Fee for invoice pay transactions made via SUA.

Financial Accounting Services 1096 integration Per Integration Per Request Configuration of Federal connector to transmit 1096 data. Refer to the table for availability ��
Administrative Services Guide: Order form list - Canada 313
Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Process supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability Requested EIB must be related to an active Service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
Administrative Services Guide: Order form list - Canada 314
Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, etc.

Refer to the table for availability Requested EIB must be related to an active service. includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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Administrative Services Guide: Order form list - Canada 315
myFlexPay (Canadian order form) Service line New Updated Service Billing metric Billing frequency myFlexPay Instant Payment Per Transaction Billed to employee upon usage myFlexPay Instant Payment to myFlexPay Payroll Card Per Transaction Billed to employee upon usage myFlexPay Next-Day Payment Per Transaction Billed to employee upon usage ��
Administrative Services Guide: Order form list - Canada 316
myFlexSpend (Canadian order form) Service line New Updated Item Billing metric Billing frequency myFlexSpend Single Card Pulls, plus expedited shipping fees CAD 25.00 per card plus overnight shipping cost for each shipping address Monthly myFlexSpend Bulk Card plus expedited shipping fees: CAD 15.00 for the first card + CAD 3.00 each additional card Monthly myFlexSpend Bulk Card plus expedited shipping fees: CAD 25.00 minimum plus overnight shipping cost for each shipping address provided Monthly
myFlexSpend Card Pull and Destroy Fees Per Card Monthly myFlexSpend New Employer/Customer Bank Account Created Each Monthly myFlexSpend Material Change to an Existing Bank Account Each Monthly myFlexSpend ACH Reject, Failure, or Return Each Monthly myFlexSpend Direct Deposit Processing Per ACH Deposit Monthly myFlexSpend Direct Deposit Return Each Monthly myFlexSpend Custom Card with Customer Logo (minimum of 100 days to enable) Per logo Monthly
myFlexSpend Card Replacement Fee per card Monthly
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Administrative Services Guide: Order form list - Canada 317
ACA State Filing (Canadian order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Data Conversion Fee Per request Per Request Data conversion from legacy system to support data collection from Workday as system of record.

If the Customer data requires data conversion to render it readable.

Employee Services Re-Filing Fee Per Filing Per Request OSV supporting data corrections returned. from the State file submissions.

If the Customer receives a notice from a jurisdiction as to an error in filing, subsequent error correction resubmissions may be assessed a re-filing fee. Employee Services Reprocessing Fee Per Resubmission Per Request State ACA reprocessing fee. Each resubmission that occurs more than 2 business days after prior submission shall result in a reprocessing fee. ��
Administrative Services Guide: Order form list - Canada 318
Employee Services (Canada order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services 1095-C Form Configuration Setup Per Occurrence Per Request Workday form setup for 1095-C. Refer to the table for availability. Employee Services 1095-C Form Configuration Error Handling Support Per Occurrence Per Request OSV supporting data corrections to the 1095-C Form Configuration Setup.

Refer to the table for availability.

Employee Services Federal ACA Connector Per Configuration Per Request Configuration of federal connector for ACA. Refer to the table for availability.

Employee Services Federal ACA Error Handling Support Per Request/ Incident Per Request OSV supporting data corrections returned from the IRS federal ACA connector integration.

Refer to the table for availability.

Employee Services Benefits – Non-US Based Plans or Configuration Per Request Per Request Workday support of non-US benefit plans. Support includes associated event or eligibility rules. Refer to the table for availability. Employee Services Retirement Savings Plan Configuration Per Request Per Request Workday support of retirement plans. Support including associated event or eligibility rules. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 319
Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits Integrations – Modified Coding Per Integration Being Modified Per Request Modification to existing integration (file) due to new requirements.

Does not include configuration or maintenance of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. Employee Services Benefits Integrations – New Per New Integration Per Request New integration (file) build. Does not include configuration of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. ��
Administrative Services Guide: Order form list - Canada 320
Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits – Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered benefits reports, whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Refer to the table for availability.

Employee Services Confirmation Statement Print Enablement Per Request Per Request Creating print-ready file from Workday to support confirmation statement distribution.

Refer to the table for availability.
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Administrative Services Guide: Order form list - Canada 321
Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
Administrative Services Guide: Order form list - Canada 322
Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
Administrative Services Guide: Order form list - Canada 323
General Configuration (Canada order form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration Bank Change Per Bank Change Per Request The Customer request to change the bank account used for OSV Services.

Applicable to Services using OSV bank accounts, treasury Services, and UK BAC Services. Refer to the table for availability. General Configuration Name Change Per Name Change Per Request The Customer request to change the company name. Requires active Services for the company with a name change. General Configuration Funding Method Change Per Bank Account Per Request The Customer request to change the funding method used in support of OSV Services.

Refer to the table for availability. (US only)

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Administrative Services Guide: Order form list - Canada 324
OSV service support projects (Canadian order form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration New Company Projects Per Request Per Request Workday configuration of new companies to support delivery of contracted Services.

Refer to the table for availability.

Payroll Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Refer to the table for availability. (US, CA only)
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Administrative Services Guide: Order form list - UK
326
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Refer to the table for availability.
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Administrative Services Guide: Order form list - UK
327
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields.

Refer to the table for availability.

Payroll (US) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms. Payroll (US) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (US) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (US) Out of Compliance Reversal Each Monthly Reversal request is greater than 5 business days after payment date.

Requires use of OSV bank account.

Payroll (US) On Demand Payroll Per Settlement Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers ��
Administrative Services Guide: Order form list - UK
328
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account. Payroll (US) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account. Payroll (US) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment.

Requires use of OSV bank account.

Payroll (US) Stop Check Fee Each Monthly Fee to cancel, or “stop payment,” on a check issued on OSV’s bank account Requires use of OSV bank account.

Payroll (US) ACH Reject Each Monthly Fee assessed for rejected ACH transactions Requires use of OSV bank account Payroll (US) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.

Payroll (US) Fedwires Each Monthly Fee associated with tax payments made when the Customer delay prevents transmission via standard method.

Requires use of OSV bank account.

Payroll (US) Positive Pay Exception Each Monthly Banking exceptions related payments made by check. Requires use of OSV bank account. Payroll (US) Treasury Exception Report Per Report Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.
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Administrative Services Guide: Order form list - UK
329
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Impound Drawdown Refusal Fee (Any kind) Each Monthly Fee incurred when reverse wire is refused by the Customer bank.

Requires use of OSV bank account.

Payroll (US) Impound ACH R29 Return Each Monthly Unauthorized ACH returns. Payroll (US) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (US) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account. Payroll (US) Same-Day ACH Per Transaction Monthly Same-day employee direct deposit transaction. Same-day ACH Treasury deadlines apply. Requires use of OSV bank account. Employee must have bank account identified in Workday. Payroll (US) W-2 C Printing Each Monthly Printing of W-2 employee form associated with a W-2 correction.

Requires W-2 print Services.

Payroll (US) Print Services – Split Wrap Per Location. Ancillary items applies to locations 6+.

Monthly Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Payroll (US) Re-Print Services Per Re-Print Monthly Printing of forms for terminated employees. Includes pay slips, W-2, 1095-C. Requires associated print Services. ��
Administrative Services Guide: Order form list - UK
330
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Custom Check Layouts- New Per New Check Layout Per Request Customization of one of three standard check layouts.

Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll (US) Custom Check Layouts- Modify Per Modified Check Layout Per Request Modification of existing custom check layout. Includes modifications of signatures and logos, only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
Administrative Services Guide: Order form list - UK
331
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (US) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
Administrative Services Guide: Order form list - UK
333
Canadian Payroll Services (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Earnings or Deductions Codes – New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll (CAN) Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Payroll (CAN) FLSA Calendar *US Only Per calendar Per request Creation or update FLSA Calendars. Refer to the table for availability. (US only) Payroll (CAN) Funding Reconciliation- *US and CA Only Per request Per request Reconciling Workday payroll, tax, and garnishment liabilities to the OSVAtmosphere Funding App.

Refer to the table for availability. (US, CA only)
Payroll (CAN) General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability. ��
Administrative Services Guide: Order form list - UK
334
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability.

Payroll (CAN) Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.

Payroll (CAN) Payroll Advanced Reporting Per Report Per Request Creating or updating payroll advanced or matrix and composite reports that may or may not include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability.

Payroll (CAN) Payroll Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered payroll reports whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Payroll (CAN) Period Schedule Per schedule Per request Creation or update of Period Schedules Refer to the table for availability. ��
Administrative Services Guide: Order form list - UK
335
Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Update/Create Run Category Per Run Category Per Request Modify or create a run category. Guide the Customers through testing.

Refer to the table for availability.

Payroll (CAN) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms. Payroll (CAN) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (CAN) Failed ACH Reversal Each Monthly Unsuccessful ACH reversal. Requires use of OSV bank account. Payroll (CAN) On-Demand Payroll Each Monthly Processing of on-demand payment as per client request. Not applicable for Net Pay Customers. Payroll (CAN) ACH Reversal Each Monthly Fee assessed for reversed ACH transactions. Requires use of OSV bank account. Payroll (CAN) ACH Return Each Monthly Fee assessed for returned ACH transactions. Requires use of OSV bank account. Payroll (CAN) NOC – Notification of Change Each Monthly Fee assessed when NOC is received related to incorrect account information for an ACH payment.

Requires use of OSV bank account.

Payroll (CAN) Stop Check Fee Each Monthly Fee to cancel, or “stop payment,” on a check issued on OSV’s bank account.

Requires use of OSV bank account.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) ACH Reject Each Monthly Fee assessed for rejected ACH transactions. Requires use of OSV bank account Payroll (CAN) Wire Exception Handling Each Monthly When normal funding mechanism needs to be changed to wire.

Requires use of OSV bank account.

Payroll (CAN) Positive Pay Exception Each Monthly Fee associated with tax payments made when the Customer delay prevents transmission via standard method.

Requires use of OSV bank account.

Payroll (CAN) Treasury Exception Report Per Report Monthly Custom report developed based on the Customer requirements.

Requires use of OSV bank account.

Payroll (CAN) ACH Trace Identification Numbers Each Monthly Confirmation of employee payment. Requires use of OSV bank account. Payroll (CAN) Impound ACH Return – Not R29 Each Monthly Any other type of ACH impound return.

Payroll (CAN) Print Services – Split Wrap Per Location. Ancillary items applies to locations 6+.

Monthly Split, wrap, and distribute payroll in accordance with Workday Check Sorting Setup configuration.

Refer to the table for availability.

Payroll (CAN) Re-Print Services Per Re-Print Monthly Printing of forms for terminated employees. Includes pay slips, W-2, 1095-C. Requires associated print Services. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Custom Check Layouts – New Per New Check Layout Per Request Customization of one of three standard check layouts Using one of three standard check layouts. Applies only for checks/advices printed at OSV. Refer to the table for availability. Payroll (CAN) Custom Check Layouts – Modify Per Modified Check Layout Per Request Modification of existing custom check layout Includes modifications of signatures and logos, only. Applies only for checks/advices printed at OSV. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include simple payroll input, time input Refer to the table for availability. Requested EIB must be related to an active Service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (CAN) Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, Payroll History EIB loads, Payroll Tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active Service. Includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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UK Payroll Services (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Earnings or Deductions Codes – New Configuration Per Code Per Request Gathering requirements, creating new earning or deduction codes, testing new code, and deploying.

Refer to the table for availability.

Payroll Earnings or Deductions Codes – Modify Configuration Per Code Per Request Gather requirements, modify or update earning or deduction, code, test code, and deploy.

Refer to the table for availability.

Payroll General Ledger Reconciliation Per Request Per Request Consult and advise the Customers for out-of-balance issues with General Ledger. Utilizing current Workday reports. Assessment only.

This service only provides recommendations for correcting out-of-balance issues regarding the general ledger. Refer to the table for availability. Payroll New Pay Group Per Pay Group Per Request Build a pay group. Migrate employees. Refer to the table for availability. Payroll Payment Election Rules Per Election Rule Per Request Create or modify payment election rules per company requirements.

Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll Payroll Advanced Reporting Per Report Per Request Creating or updating payroll advanced or matrix and composite reports that may or may not include calculated fields. These calculated fields can be updated or created based on the complexity of the reporting requirements.

Refer to the table for availability.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Refer to the table for availability.

Payroll (UK) Late fee: Late funding up to 3 hours Per Occurrence Monthly Late funding of payroll liability. If not adherent to the funding terms. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Late fee: Funding later than 3 hours Per Occurrence Monthly Late funding of payroll liability. If greater than 3 hours later than outlined in funding terms. Payroll (UK) On-Demand Payroll Per Settlement Per Request Processing of on-demand payment as per client request. End-to-end payment process through to payment and HMRC obligations Not applicable for Net Pay Customers Refer to the table for availability. Payroll (UK) Maternity Schedule Per Request/ Incident One Time Creation of the maternity Schedule per employee. Based on the Customer information via an OSVS case. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Payroll (UK) Complex EIB Per EIB Per Request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections, Refer to the table for availability. Requested EIB must be related to an active service. includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Tax (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Tax Tax adjustments – Federal, State, and Local *US and CA Only Per Request Per Request Adjustments performed in Workday for Year-End and Quarter-End.

Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. (US, CA only) Tax Amended Tax Returns – Active Customer *US and CA Only Per Amendment Per Request Amendments to historical tax returns (Active Customer). Only applicable to periods during which OSV is identified as the payroll tax service provider. Refer to the table for availability. Tax Amended Tax Returns – Termed Customer *US and CA Only Per Amendment Per Request Amendments to historical tax returns (Termed Customer). Available to the previous Customers of OSV for amending periods during which OSV was identified as the payroll tax service provider. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Tax Applied for Jurisdictions *US and CA Only Per Month Monthly Customers with jurisdictions in the “Applied for Status” are assessed the fee until jurisdiction is registered.

Refer to the table for availability.

Tax Amended T4 Printing *US and CA Only Each Monthly Tax Amended P60 Printing Each Monthly

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Financial Accounting Services (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Same-Day ACH *US and CA Only Per Transaction Monthly Fee for invoice pay transactions made via same day ACH.

Financial Accounting Services Next-Day ACH *US and CA Only Per Transaction Monthly Fee for invoice pay transactions made via next-day ACH.

Financial Accounting Services Paper Check *US and CA Only Per Check Monthly Fee for invoice pay transactions made via paper check.

Financial Accounting Services Customer Supplier Set Up Per Supplier Monthly Setup of new supplier in Workday.

Financial Accounting Services SUA *US Only Per Payment Monthly Fee for invoice pay transactions made via SUA.

Financial Accounting Services 1096 Integration *US Only Per Integration Per Request Configuration of federal connector to transmit 1096 data. Refer to the table for availability ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Process Supporting EIB Per EIB Per Request Supporting a process related to a contracted service. Examples include, simple payroll input, time input, etc.

Refer to the table for availability Requested EIB must be related to an active Service. Requests will be received, evaluated, and categorized by correct EIB type. Excludes history EIB loads. Note: This EIB fee only includes the one-time load of clean data. It does not include history work, discovery, research, or clarifying conversations with the Customers. If it is determined that history work, discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Financial Accounting Services Complex EIB Per EIB Per request EIB loads supporting history data or corrections. Examples include, but are not limited to, payroll history EIB loads, payroll tax adjustments, prior year period adjustments, negative wage corrections.

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myFlexPay (UK order form) Service line New Updated Item Billing metric Billing frequency myFlexPay Instant Payment Per Transaction Billed to employee upon usage myFlexPay Instant Payment to myFlexPay Payroll Card Per Transaction Billed to employee upon usage myFlexPay Next-Day Payment Per Transaction Billed to employee upon usage ��
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myFlexSpend (UK order form) Service line New Updated Item Billing metric Billing frequency myFlexSpend Single Card Pulls, plus expedited shipping fees £25.00 per card plus overnight shipping cost for each shipping address Monthly myFlexSpend Bulk Card plus expedited shipping fees: £15.00 for the first card + £3.00 each additional card Monthly myFlexSpend Bulk Card plus expedited shipping fees: £25.00 minimum plus overnight shipping cost for each shipping address provided Monthly
myFlexSpend Card Pull and Destroy Fees Per Card Monthly myFlexSpend New Employer/Customer Bank Account Created Each Monthly myFlexSpend Material Change to an Existing Bank Account Each Monthly myFlexSpend ACH Reject, Failure or Return Each Monthly myFlexSpend Direct Deposit Processing Per ACH Deposit Monthly myFlexSpend Direct Deposit Return Each Monthly myFlexSpend Custom Card with Customer Logo (minimum of 100 days to enable) Per Logo Monthly myFlexSpend Card Replacement Fee Per Card Monthly
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ACA State Filing (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Data Conversion Fee Per Request Per Request Data conversion from legacy system to support data collection from Workday as system of record.

If the Customer data requires data conversion to render it readable.

Employee Services Re-Filing Fee Per Filing Per Request OSV supporting data corrections returned from the State file submissions.

If the Customer receives a notice from a jurisdiction as to an error in filing, subsequent error correction resubmissions may be assessed a re-filing fee. Employee Services Reprocessing Fee Per Resubmission State ACA reprocessing fee. Each resubmission that occurs more than 2 business days after prior submission shall result in a reprocessing fee. ��
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Employee Services (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services 1095-C Form Configuration Setup Per Occurrence Per Request Workday form setup for 1095-C. Refer to the table for availability. Employee Services 1095-C Form Configuration Error Handling Support Per Occurrence Per Request OSV supporting data corrections to the 1095-C Form Configuration Setup.

Refer to the table for availability.

Employee Services Federal ACA Connector Per Configuration Per Request Configuration of federal connector for ACA. Refer to the table for availability.

Employee Services Federal ACA Error Handling Support Per Request/ Incident Per Request OSV supporting data corrections returned from the IRS federal ACA Connector integration.

Refer to the table for availability.

Employee Services Benefits – Non-US Based Plans or Configuration Per Request Per Request Workday support of non-US benefit plans. Support includes associated event or eligibility rules. Refer to the table for availability. Employee Services Retirement Savings Plan Configuration Per Request Per Request Workday support of retirement plans Support including associated event or eligibility rules. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits Integrations – Modified Coding Per Integration Being Modified Per Request Modification to existing integration (file) due to new requirements.

Does not include configuration or maintenance of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. Employee Services Benefits Integrations – New Per New Integration Per Request New integration (file) build. Does not include configuration of federal ACA connector or integrations for individual states with ACA reporting requirements. Excludes break-fix work for existing integrations. Refer to the table for availability. ��
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Benefits – Standard Reporting Per Report Per Request Modifying existing Workday standard and OSV-delivered benefits reports, whether simple or advanced, with no new fields or filters. Creating a new or existing simple or advanced custom report and configuring filters and delivered fields.

Excludes matrix or composite reports. This reporting type does not include any new fields or filters, nor does it include new or updated calculated fields. Refer to the table for availability.

Refer to the table for availability.

Employee Services Confirmation Statement Print Enablement Per Request Per Request Creating print ready file from Workday to support confirmation statement distribution Refer to the table for availability.
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Service line New Updated Item Billing metric Billing frequency Description Scope Employee Services Process Supporting EIB Per EIB Per request Supporting a process related to a contracted service. Examples include simple payroll input, time input, etc.

Refer to the table for availability. Requested EIB must be related to an active service. includes history EIB loads. Requests will be received, evaluated, and categorized by correct EIB type. Note: This EIB fee only includes the loading of the data. It does not include discovery, research, or clarifying conversations with the Customers. If it is determined that discovery, research, or clarifying conversations with the Customer are needed to successfully complete the EIB, the work will be estimated and documented as a separate project with associated fees.

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General Configuration (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration Bank Change Per Bank Change Per Request The Customer request to change the bank account used for OSV Services.

Applicable to Services using OSV bank accounts and Treasury Services. Funding method changes are not available for the UK. Refer to the table for availability. General Configuration New Hire Integration- Modify Per Request Per Request Update the Customer integration due to the Customer requirements.

Refer to the table for availability. (US only)

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OSV service support projects (UK order form) Service line New Updated Item Billing metric Billing frequency Description Scope General Configuration New Company Projects Per Request Per Request Workday configuration of new companies to support delivery of contracted Services.

Service is available when the company receiving Services are affected and will be dependent upon the scope and effort required to complete the work. General Configuration OSV Tax System Support Service Per Request Per Request Tax system consulting Services. Service is available when the company receiving Services are affected and will be dependent upon the scope and effort required to complete the work. ��

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Bell Gardens City CouncilMay 11, 2026

Bell Gardens City Council
May 11, 2026