Information
Technology
State of Information Technology –2024
28 Goals & Objectives
UPTIME
Goal: Maintain high availability of internal IT systems and services provided to the public to minimize
downtime and ensure continuous operations.
Objective: Improve redundancy, failover mechanisms,
backup and disaster recovery strategies, and proactive
monitoring to maximize system uptime.
Goals & Objectives
SECURITY
Goal: Protect internal and public data, as well as IT
infrastructure from cyber threats and ensure
compliance with industry regulations and standards.
Objective: Implement robust security measures to
mitigate risks and maintain compliance.
Goals & Objectives
USER EXPERIENCE
Goal: Ensure adequate hardware and software tools,
as well as automation processes, are in place to
enhance user satisfaction and productivity.
Objective: Upgrade outdated hardware and software
with current, relevant alternatives. Use software to
automate processes where feasible.
Goals & Objectives
DIGITAL
TRANSFORMATION
Goal: To cultivate a culture within the City of Bellflower that encourages the adoption of emerging
technologies for the benefit of employees and the
public.
Objective: Continuously assess IT technologies
available in the market and implement those that align
with our strategic objectives.
Feedback
•Mostly positive feedback for IT performance and support •Phone system as a recurring issue
•Employees are interested in training to improve their skills Em p lo y ees
D ep art m en t h eads
•Software upgrades
•Software integration
•Improve efficiency
Status of the IT solutions
today
Adequate condition
•Physical servers and data storage
•55% of computers
Since July 1st, 2023
•Email and SharePoint platform (Microsoft Office 365)
(Q4; 2023)
•Antivirus software (Q3; 2023)
•Email filtering system (Q3; 2023)
•Document archive system - Laserfiche (Q4; 2023)
•Bellflower Connect
Office 365
applications
Included applications for each
user
Status of the IT solutions
today
Adequate condition
•Physical servers and data storage
•55% of computers
Since July 1st, 2023
•Email and SharePoint platform (Microsoft Office 365)
(Q4; 2023)
•Antivirus software (Q3; 2023)
•Email filtering system (Q3; 2023)
•Document archive system - Laserfiche (Q4; 2023)
•Bellflower Connect
Email filtering system
30 days Threat overview
Status of the IT solutions
today
Adequate condition
•Physical servers and data storage
•55% of computers
Since July 1st, 2023
•Email and SharePoint platform (Microsoft Office 365)
(Q4; 2023)
•Antivirus software (Q3; 2023)
•Email filtering system (Q3; 2023)
•Document archive system - Laserfiche (Q4; 2023)
•Bellflower Connect
Status of the IT solutions
today
Areas for improvements
REPLACE
•Phone System (EOL 2025)
•45% of computers (9+ years old)
•Applications: Financial system, Building permit, Workorder management.
•Network Firewalls (EOL 2026)
UPGRADE
•Network speeds and High Availability
•Meeting room equipment
•Council chambers equipment
ADD
•Disaster Recovery Solution
•Datacenter battery backup
•Penetration testing
•Security tools (Email phishing campaigns, Password
manager, Intrusion Detection and Prevention system)
•Employee Training
Timeline
Discussion / Questions / Comments