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TO: Honorable Mayor and Members of the City Council
ATTENTION: Ryan Smoot, City Manager
FROM: Travis Sais, Deputy City Manager
SUBJECT: Consideration and possible action to authorize the City Manager to execute Amendment No. 5 to Agreement File No. 853, in a form approved by the City Attorney, with Mercy House Living Centers, to extend the term for Temporary Shelter Operator Services at New Hope Shelter.
DATE: September 23, 2024
EXECUTIVE SUMMARY
The City entered into an agreement with Mercy House Living Centers (“Mercy House”) on December 19, 2019 and the services began on May 20, 2020 for Temporary Shelter Services at the New Hope Shelter. The initial agreement expired on May 20, 2021. Since then, it has been extended annually. Amendment No. 5 proposes to extend the agreement for another year to allow Mercy House staff to continue providing temporary shelter services at the New Hope Shelter.
RECOMMENDATION TO CITY COUNCIL
1) Authorize the City Manager to execute Amendment No. 5 to Agreement File No. 853, in a form approved by the City Attorney; or
2) Alternatively, discuss and take other action related to this item.
FISCAL IMPACT
The agreement extension to operate the New Hope Shelter from October 1, 2024 through September 30, 2025 will provide for a not-to-exceed amount of $2,139,459.74, an approximate 3.3% increase from the previous contract year. Funds are budgeted in Account Nos. 010/030-42054-8010.
DISCUSSION
In an effort to address the concerns of Bellflower residents, the City settled a homelessness-related federal lawsuit by a homeless advocate group in September of 2019. In the settlement (The Catholic Worker of Orange County v. City of Bellflower), Federal District Court Judge David O. Carter ordered the City to build a temporary services shelter for 50 persons. The United States District Court – Central District of California Southern Division (Judge David O. Carter) retains jurisdiction over the settlement agreement between the City and Orange County Catholic Worker et al. through September 23, 2027.
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*‘ Sitafteport
Staff Report – New Hope Shelter RFP
September 23, 2024
DISCUSSION – Continued
The New Hope Shelter was built and dedicated on May 18, 2020. The City entered into an agreement with Mercy House on December 19, 2019, with services commencing at New Hope on May 20, 2020. The shelter has been operational for over four years , with Mercy House as the operator.
On April 24, 2023, the City Council conducted a study session to discuss the New Hope Shelter. During this session, the City Council reached a consensus to continue operations at New Hope through September 23, 2027, in line with the automatic four-year extension of the settlement agreement. Additionally, the City Council directed the City Manager to extend the agreement with Mercy House through September 30, 2023 . Before this extension expired, the City Council instructed staff to solicit proposals for an operator for the New Hope Shelter.
On June 26, 2023, staff released a Request for Proposals (RFP) for Homeless Shelter Operator Services, seeking qualified vendors to operate the Bellflower New Hope Shelter.
After receiving two proposals and conducting a thorough review and rating process, Mercy House Living Centers was selected for the service agreement based on its experience in serving homeless populations, unders tanding of the City's specific needs, and its competitive fee structure. At the City Council meeting on September 25, 2023, the agreement with Mercy House was further extended through September 30, 2024.
Mercy House proposed an updated budget of $2,139,459.74 for the period of October 1, 2024 – September 30, 2025. This is a 3.3% increase ($69,179.65) from the 2023-2024 agreement term.
The updated budget for 2024–2025, along with a comparison to the 2023–2024 budget, is outlined on the next page of this report. The proposed budget covers all operations of New Hope, a 24-hour, year-round facility, as well as staffing costs. In fiscal year 2023- 2024, the New Hope Shelter served 128 unduplicated guests. For reference, the fiscal year 2023-2024 Mercy House report is attached.
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Staff Report – New Hope Shelter RFP
September 23, 2024
New Hope Budget Comparison – Mercy House Living Centers Program Personnel 2023-2024
Budget
2024-2025
Proposed Budget Variance
Program Manager $58,500.00 $72,800.00 $14,300.00
Sr. Site Lead 47,775.00 52,000.00 $4,225.00
Site Lead 137,475.00 99,840.00 ($37,635.00)
Overnight Lead 49,920.00 $49,920.00
Housing Solutions Supervisor/Leasing 23,887.50 52,000.00 $28,112.50 Housing Navigator 83,850.00 93,600.00 $9,750.00
Leasing Agent 42,900.00 ($42,900.00)
Logistics Coordinators (Part-time) 73,368.75 91,520.00 $18,151.25 Logistics Coordinators (Full-time) 122,850.00 156,000.00 $33,150.00 Logistics Coordinators (Overnight) 108,225.00 87,360.00 ($20,865.00) Driver Supervisor 23,400.00 27,040.00 $3,640.00
Drivers 117,000.00 131,040.00 $14,040.00
Safety Coordinators 151,515.00 148,512.00 ($3,003.00)
Data/Reservation Specialist 18,037.50 43,680.00 $25,642.50 Employee Benefits 244,859.06 269,006.40 $24,147.34
Total Salaries & Employee Benefits $1,253,642.81 $1,374,318.40 $120,675.59
Program and Facility Costs
Equipment (IT and Internet) $6,000.00 $12,000.00 $6,000.00 Facility Maintenance/Janitorial 2,000.00 6,000.00 $4,000.00 Insurance 20,000.00 $20,000.00
Volunteer Expenses 1,000.00 $1,000.00
Program Supplies and Client Services 70,000.00 84,000.00 $14,000.00 Security 303,680.00 236,520.00 ($67,160.00)
Meals 200,750.00 155,125.00 ($45,625.00)
Transportation (Fuel and repairs) 40,000.00 51,000.00 $11,000.00 Replacement Reserves (furniture, bedding,
etc.) 6,000.00 5,000.00 ($1,000.00)
Total Program/Facility Costs $628,430.00 $570,645.00 ($57,785.00) Admin Costs $188,207.28 $194,496.34 $6,289.06
Total Costs $2,070,280.09 $2,139,459.74 $69,179.65
ATTACHMENT
Fiscal Year 2023-2024 New Hope Temporary Shetler Report……………………………...4 -3-
N E W H O P E
Report Contact:
Timothy Huynh,Chief Program Officer
EM: [email protected]
PH: (714) 836-7188 x132
J U N E 2 0 2 4
MONTHLY REPORT
TEMPORARY SHELTER
MERCY‘HOUSE
Report Summary (7/1/2023 – 6/30/2024)
Number Served
Month YTD
Number of Unduplicated Clients
8 128
Number of Exits
3 79
% of Service Capacity Goal (200 annual)
64%
Coordinated Entry System Statistics
Number of Active Clients who have completed a CES
assessment 46
% of Active Clients who have completed a CES assessment 92%
Total number of unduplicated individuals served year-to-date who have received CES Assessment during their shelter stay
97 Number of Active Clients who are Community Queue-ready 46 % of Active Clients who are Community Queue-ready
92%
Number of Active Clients Matched to a Housing Opportunity 2 % of Active Clients Matched to a Housing Opportunity
5%
Total number of unduplicated individuals served year-to-date who have received a Permanent Supportive Housing (PSH)
Voucher through the Coordinated Entry System
3 Total number of unduplicated individuals served year-to-date who have received a Rapid Re-Housing (RRH) Voucher
through the Coordinated Entry System
0 * Data represents clients active at the end of the reporting month
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4 Program Exits – Summary
Month YTD
Positive Exits
Perm, Temp, Institutions except Jail/Prison
1 18
Negative Exits
Emergency Shelter, Streets, Jail/Prison
2 34
Unknown Exits
Unknown, Deceased
0 27
Program Exits – Destination Detail
Benchmark: 30% of clients who exit to a known destination will exit to permanent housing.
Progress toward benchmark: 27% of clients who have exited to a known destination have exited to permanent housing.
Exits to Permanent Housing Month YTD
1 14
Rental by client, no ongoing housing subsidy 0 7
Rental by client, with VASH housing subsidy 0 0
Rental by client, with other ongoing housing
subsidy
0 1
Public Housing Unit 0 0
Rental by client, with RRH or equivalent subsidy 0 0
Rental by client, with HCV voucher (tenant or
project based)
0 1
Staying or living with family, permanent tenure 1 3
Staying or living with friends, permanent tenure 0 1
Other permanent housing dedicated for formerly
homeless persons
0 1
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Exits to Temporary Housing Month YTD
0 1
Staying or living with family, temporary tenure 0 1
Staying or living with friends, temporary tenure 0 0
Host Home (non-crisis) 0 0
Transitional housing for homeless persons 0 0
Hotel or motel paid for without emergency shelter
voucher 0 0
Residential project or halfway house with no
homeless criteria
0 0
Exits to Institutions Month YTD
0 3
Foster care home or group foster care home 0 0
Psychiatric hospital or other psychiatric facility 0 0
Substance abuse treatment facility or detox center 0 0
Hospital or other residential non-psychiatric
medical facility
0 0
Jail, prison, or juvenile detention facility 0 0
Long-term care facility or nursing home 0 3
Exits to Homelessness Month YTD
2 34
Emergency shelter, including hotel or motel paid for
with emergency shelter voucher
0 1
Place not meant for habitation (e.g., a vehicle, an
abandoned building, bus / train / subway station /
airport or anywhere outside)
2 33
Exits to Other Destinations Month YTD
0 27
Data Not Collected (no exit interview completed) 0 24
Other 0 1
Deceased 0 1
Client Doesn't Know/Client Prefers not to answer 0 1
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Length of Stay – Year to Date
Benchmark: National average for shelter stays is 192 days.
Progress toward benchmark: Shelter average is 186 days for the year-to-date.
The average length of stay for a successful housing placement is currently: 238
Total number of shelter bed nights provided year-to-date: 28,575
* May contain duplicate client enrollments
0 20
30 33
34 14
23 0 5 10 15 20 25 30 35 40
365 Days
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Client Demographics
Age
Race & Ethnicity
3 16
21 45
53 16
0 10
20 30
40 50
60 18-24 25-34 35-44 45-54 55-64 65+
1 2
13 8
43 5
1 54
1 0 10 20 30 40 50 60
American Indian, Alaskan Native, or Indigenous
Asian or Asian American
Black, Afircan American, or African
Hispanic/Latina/e/o
White
Hispanic/Latina/e/o & American Indian, Alaskan
Native, or Indigenous
Hispanic/Latina/e/o & Asian or Asian American
White& Hispanic/Latina/e/o
Client Doesn't Know/ Perfers not to answer
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441 IE
Gender
Veteran Status
52 100
1 Women Man Client Doesn't Know/ Perfers Not to Answer
2 151
1 Veteran Non Veteran Client Prefers not to Answer
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Chronically Homeless
58 96
Chronically Homeless Non- Chronically Homeless
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Housing Navigation Updates
Services Count of Services provided
Financial Services 10
Case Management 47
Hosing Plans 47
Employment opportunity 8
Successful completion 1
Leasing Updates
Active Clients Referral for the Month
0 New Client Referrals
0 Average Client Income
$1,100
Goals Totals
Housing Leads Provided 25 0
Qualifying Leads 10 0
Housing Leads Declined 0 0
Landlord Engagement 200 0
Appointments with Guests 25 0
Appointments Missed by Guests 5 0
Applications Submitted 5 0
Guests Housed 1 0
Successes
During the month of June, two shelter guests at New Hope achieved significant milestones in their journey towards stable housing. One guest was matched with a South Gate Emergency Housing Voucher, providing a crucial step towards securing permanent housing. Another guest was matched to a Single Room Occupancy (SRO) unit, which will offer a private and stable living space.
As June came to an end, both guests remained at the shelter, eagerly anticipating their transition to housing in July 2024. These matches represent not just a step towards stable housing, but a transformative opportunity for both guests to rebuild their lives with the support and resources provided by Mercy House. Their impending move signifies hope and progress, underscoring the shelter's commitment to helping individuals achieve long-term stability and independence.
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Challenges
During the month of June, the Leasing Agent position remained unfilled. However, starting in July 2024, the Navigation Supervisor role will be modified to include leasing agent duties. This adjustment aims to ensure that all leasing responsibilities are effectively managed, filling the gap in that space.
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