Bellflower Community Satisfaction Survey Presentation — Bellflower City Council, January 16, 2025

310-1183
City of Bellflower
Community Satisfaction Survey 2024
Survey Conducted December 5-19, 2024

2 Survey Methodology
Dates December 5-19, 2024
Survey Type Dual-mode Voter Survey
Research Population Registered Voters in the City of Bellflower Total Interviews 545
Margin of Sampling Error (Full Sample) ±4.4% at the 95% Confidence Level (Half Sample) ±6.2% at the 95% Confidence Level
Contact Methods
Data Collection Modes
Survey Tracking
January 4-9, 2007
January 8-13, 2013
January 7-11, 2015
December 1-6, 2016
August 15-21, 2018
January 4-19, 2023
Languages English and Spanish
Text
Invitations
Telephone
Calls
Email
Invitations
Telephone
Interviews
Online
Interviews
•Not all results will sum to 100% due to rounding
•In 2007, the survey used a Random Digit Dial (RDD) sampling methodology. In the 2013 through 2024 studies, a voter listed sample was used.
•2018 was the first year in which the survey was completed by some on the telephone and by others online. •The survey was conducted in 2005, 2003 and 2001 as well, but results are only presented for the last seven studies.

3 2024 Survey Context
•CPI was at a historical high, prices have not dropped
•Regional concerns about homelessness and property
crime
•Survey took place right after a negative election
•Faith/trust in government overall continues to decline •A quarter of residents have lived in Bellflower for 6
years or fewer

4 The Quality of Life
and Major Issues in Bellflower

5 9%
15%
15%
24%
22%
17%
31%
50%
53%
53%
50%
51%
54%
47%
34%
29%
27%
24%
24%
28%
16%
7%
5%
6%
2024
2023
2018
2016
2015
2013
2007
Excellent Good Just Fair Poor/Don't Know
About 6 in 10 residents rate Bellflower positively as a place to live; however, this is down from prior years.

Q1.

Generally speaking, how would you rate Bellflower as a place to live:
is it an excellent place to live, a good place, just fair, or a poor place to live? Excellent/
Good
59%
67%
68%
74%
73%
71%
78%

6 8%
9%
10%
10%
16%
32%
31%
11%
9%
16%
24%
29%
40%
40%
38%
43%
42%
37%
32%
35%
37%
34%
34%
29%
16%
16%
20%
19%
17%
11%
11%
15%
19%
15%
12%
12%
10%
10%
12%
9%
9%
8%
17%
15%
11%
11%
13%
16%
25%
26%
21%
19%
16%
12%
9%
24%
24%
24%
18%
15%
2024
2022
2024
2022
2018
2016
2015
2024
2022
2018
2016
2015
Strng. Agree Smwt. Agree Smwt. Disagree Strng. Disagree Don't Know Q5. Now here are some statements about Bellflower City Council-related issues. Please indicate whether you agree or disagree with the statement. Note: Data from 2022 is based on an election-related survey of likely voters.
(Ranked by Total Agree 2024)
Total
Agree
Total
Disagree
49%26%
48%26%
48%31%
53%28%
58%26%
69%19%
64%27%
47%30%
47%30%
50%26%
58%24%
57%28%
The City Council is
honest and trustworthy
The City Council can be counted on
to make the right decisions on
matters of local government
The City Council listens to
its residents when making
important decisions
Reviews on City Council decision-making
continue to decline.

7 8%
7%
15%
25%
27%
8%
11%
19%
29%
30%
39%
36%
37%
36%
30%
37%
41%
41%
34%
30%
17%
21%
17%
13%
15%
19%
18%
17%
15%
11%
17%
14%
13%
13%
17%
20%
15%
13%
15%
22%
20%
21%
19%
12%
11%
16%
15%
10%
8%
7%
2024
2022
2018
2016
2015
2024
2022
2018
2016
2015
Strng. Agree Smwt. Agree Smwt. Disagree Strng. Disagree Don’t Know Q5. Now here are some statements about Bellflower City Council-related issues. Please indicate whether you agree or disagree with the statement. Note: Data from 2022 is based on an election-related survey of likely voters.

Total
Agree
Total
Disagree
46%34%
44%35%
52%30%
61%26%
57%32%
46%38%
52%33%
60%30%
63%29%
60%34%
The City Council
represents me well
I trust the City Council
to use my tax dollars wisely
Trust in the City Council’s use of funds
has also decreased from prior years.
(Ranked by Total Agree 2024)

8 Prominence of homelessness continues to increase.

Q2. What do you think is the most serious issue facing the residents of Bellflower that you would like to see City government do something about? *Topic areas are unchanged from previous years, but wording from year to year is different; -- Indicates item was mentioned by less than 1% or not mentioned at all Serious Issue 2024 2023 2018 2016 2015 2013 2007
Homelessness 34%29%21%13%6%3%3%
Crime-mentions 34%26%19%17%20%24%31%
Crime generally*19%16%14%10%9%19%13%
Greater police/security presence*5%6%3%3%5%----
Drugs 4%2%2%4%3%2%4%
Car Theft/break-ins 4%------------
Gangs/Juvenile violence 2%2%----3%3%14%
Revitalization 18%11%11%3%6%4%4%
Maintenance/Trash/Graffiti 9%4%3%--------
Blight/Abandoned buildings 3%2%3%2%3%2%3%
Lack of grocery stores*3%4%3%--------
Revitalizing areas/parks/public areas*3%1%2%1%3%2%1%
Economy/Cost of Living 15%17%10%10%9%12%6%
Housing costs/affordable housing*8%6%5%3%2%3%4%
Business/Economic development/Jobs 5%4%5%7%7%9%2%
Cost of living/Inflation 2%5%----------
Other mentions 2% or greater in 2024
Traffic control 6%--1%4%2%--1%
Quality of streets/roads/Lack of sidewalks/streetlights*5%6%4%5%6%4%3% Parking issues*5%5%3%4%1%3%2%
Speeding/Street racing*5%3%2%2%2%2%2%
Development/overcrowding/too many apartments 3%1%---------- (Open-ended; Multiple Responses Accepted; Includes Grouped Responses; Ranked by 2024)

9 Very/Smwt.

Serious
87%
80%
76%
73%
72%
70%
70%
67%
55%
43%
44%
31%
51%
38%
34%
29%
32%
36%
32%
42%
21%
32%
36%
38%
10%
11%
18%
20%
11%
20%
19%
21%
5%
6%
11%
6%
6%
6%
6%
8%
6%
^The number of homeless
Drug usage and drug abuse
Speeding and unsafe driving
Graffiti and similar vandalism
A lack of affordable housing
Gangs and juvenile violence
Too many undeveloped and
poorly maintained plots of land
The number of vacant buildings
Very Ser. Prob.Smwt. Ser. Prob.Not Too Ser. Prob.Not at All Ser. Prob.Don't Know Q7. Now please consider the following list of things that some people say may be problems facing the City of Bellflower. Please indicate whether you think it is a very serious problem, somewhat serious, not too serious, or not at all a serious problem in Bellflower today. ^Not Part of Split Sample (Ranked by Very/Somewhat Serious Problem)
Homelessness tops a list of concerns, with other crime- related problems and housing close behind.

10 Very/Smwt.

Serious
64%
61%
60%
59%
54%
53%
46%
33%
32%
26%
32%
28%
28%
20%
25%
22%
16%
12%
37%
29%
32%
30%
34%
28%
24%
17%
20%
25%
26%
19%
32%
28%
29%
35%
34%
27%
8%
5%
8%
13%
17%
15%
21%
35%
8%
19%
12%
6%
Blight and abandoned buildings
The amount of taxes people have to
pay for city services
Inefficiency in City government
Traffic and congestion on
local streets and roads
The quality of Bellflower's
basic city services
A lack of park space in the city
The availability of parking in
commercial and business areas
A lack of public transportation
Too much growth and development
Very Ser. Prob.Smwt. Ser. Prob.Not Too Ser. Prob.Not at All Ser. Prob.Don't Know There is more modest concern about parking,
public transit, and growth and development.

11 Concern about homelessness and crime-related issues continues to rise; blight/vacancy/undeveloped land is a growing concern as well.

Q7. Now please consider the following list of things that some people say may be problems facing the City of Bellflower. Please indicate whether you think it is a very serious problem, somewhat serious, not too serious, or not at all a serious problem in Bellflower today. ^Not Part of Split Sample; “--” In the table indicates that the question was not asked
Problem 2024 2023 2018 2016 2015 2013 2007
Diff.
(2023-
2024)
^The number of homeless 87%82%81%71%65%63%54%+5%
Drug usage and drug abuse 80%72%75%63%69%59%61%+8%
Speeding and unsafe driving 76%70%67%59%64%----+6%
Graffiti and similar vandalism 73%63%60%50%59%59%57%+10% A lack of affordable housing 72%81%69%64%59%50%64%-9%
Gangs and juvenile violence 70%73%64%53%66%62%70%-3%
Too many undeveloped and poorly maintained plots of land 70%57%----------+13% The number of vacant buildings 67%59%----------+8%
Blight and abandoned buildings 64%56%60%52%57%55%37%+8% The amount of taxes people have to pay for city services 61%62%51%45%55%56%43%-1% Inefficiency in City government 60%50%42%43%52%41%35%+10% Traffic and congestion on local streets and roads 59%49%52%48%49%37%53%+10% The quality of Bellflower's basic city services 54%55%36%44%45%35%30%-1% A lack of park space in the city 53%48%41%50%46%32%37%+5% The availability of parking in commercial and business areas 46%44%43%47%47%29%37%+2% A lack of public transportation 33%46%34%38%35%27%31%-13% Too much growth and development 32%40%-----------8%
(Ranked by 2024 Very/Somewhat Serious Problem)

12 Impressions of City Government
Departments and the City Council

13 10%
9%
10%
16%
15%
13%
14%
15%
21%
21%
45%
47%
48%
43%
45%
35%
41%
38%
42%
46%
23%
26%
25%
21%
22%
30%
27%
29%
25%
21%
11%
5%
6%
7%
7%
17%
12%
11%
8%
9%
12%
13%
12%
13%
11%
6%
7%
7%
5%
2024
2023
2018
2016
2015
2024
2023
2018
2016
2015
Excellent Good Fair Poor Don't Know
Q3 a-d & g. I am now going to mention some City organizations and departments. Please tell me how you would rate the job perform ance being done by that organization or department. Is it excellent, good, fair or poor? ^Not Part of Split Sample (Ranked by Excellent/Good Job Performance 2024)
The Bellflower
Public Works Department
^The Los Angeles
Sherriff’s Department
serving Bellflower
Excellent/
Good
55%
56%
58%
60%
61%
48%
54%
53%
62%
67%
Public Works is the only department tested with majority approval; ratings declined for the local Sheriff’s Department.

14 6%
9%
7%
11%
10%
7%
8%
8%
7%
9%
7%
8%
9%
12%
11%
38%
42%
40%
42%
40%
33%
33%
34%
40%
37%
32%
34%
30%
37%
37%
34%
32%
33%
31%
30%
29%
32%
31%
27%
29%
30%
28%
27%
23%
20%
10%
5%
7%
5%
8%
11%
8%
9%
6%
7%
12%
8%
13%
5%
7%
13%
12%
13%
11%
12%
19%
19%
15%
20%
19%
19%
21%
20%
23%
25%
2024
2023
2018
2016
2015
2024
2023
2018
2016
2015
2024
2023
2018
2016
2015
Excellent Good Fair Poor Don't Know
Q3 a-d & g. I am now going to mention some City organizations and departments. Please tell me how you would rate the job perform ance being done by that organization or department. Is it excellent, good, fair or poor? ^Not Part of Split Sample (Ranked by Excellent/Good Job Performance 2024)
Excellent/
Good
44%
51%
47%
54%
51%
40%
41%
42%
48%
46%
39%
42%
40%
49%
48%
^Bellflower
City government in general
^Bellflower City Council
The Bellflower
Planning Department
Approximately 4 in 10 have a positive view of City
Government generally - ratings continue to trend down.

15 7%
7%
21%
21%
27%
26%
15%
14%
30%
32%
Southwest Patrol
City-hired private security
known as Southwest Patrol
Excellent Good Fair Poor Don't Know
Southwest Patrol receives lukewarm reviews
from those familiar; no difference in results
with or without description.

Q3 e & f. I am now going to mention some City organizations and departments. Please tell me how you would rate the job performance being done by that organization or department. Is it excellent, good, fair or poor? Split Sample (Ranked by Excellent/Good Job Performance)
Excellent/
Good
28%
28%

16 Q8. Next are some more questions about the services provided by Bellflower’s City government. Please consider the following list of specific services provided by Bellflower’s City government to residents of the city. Please indicate how important you think that service is. Please use a scale of one to 10, where one means NOT AT ALL IMPORTANT and 10 means VERY IMPORTANT.
(Ranked by Mean Score; Mean Scores on a 10-Point Scale
Where 10 = Very Important and 1 = Not at All Important) Service Mean
Score
8-10
Total Important
Management of city government finances 9.1 79%
Police protection in your neighborhood 8.9 82%
Maintenance of local roads and sidewalks 8.9 81%
Pick-up of garbage, yard waste and recyclables 8.9 81%
Maintenance of public parks 8.8 79%
Sewer and storm drain maintenance 8.6 74%
Removal of graffiti 8.5 74%
Programs to retain, expand, and attract businesses to Bellflower 8.5 74% Enforcement of health and safety codes for buildings 8.5 73% Neighborhood clean-up programs 8.5 72%
Providing after-school activities for young people 8.4 70% Special city events, such as the holiday tree lighting, downtown street festivals, and movie nights in the Town Center Plaza 7.7 60% Landscaping on street medians and other public areas 7.6 55% Tree trimming 7.5 55%
Revitalization of Bellflower’s Historical Commercial Center 7.1 47% Regulation of street vendors and people selling things from their cars 6.4 43% Fiscal management; public safety; street, park and storm drain maintenance; and trash collection are of top importance.

17 Q8. Next are some more questions about the services provided by Bellflower’s City government. Please consider the following list of specific services provided by Bellflower’s City government to residents of the city. Please indicate how important you think that service is. Please use a scale of one to 10, where one means NOT AT ALL IMPORTANT and 10 means VERY IMPORTANT.

Service 2024 2023 2016 2015 2013 2007
Diff.
(2023-
2024)
Management of city government finances 9.1 8.6 8.3 8.4 8.7 8.5 +0.5 Police protection in your neighborhood 8.9 8.5 8.6 8.7 8.8 9.1 +0.4 Maintenance of local roads and sidewalks 8.9 8.5 8.3 8.1 8.2 8.5 +0.4 Pick-up of garbage, yard waste and recyclables 8.9 8.6 8.4 8.5 8.5 8.9 +0.3 Maintenance of public parks 8.8 8.5 8.2 8.1 8.2 8.3 +0.3 Sewer and storm drain maintenance 8.6 8.5 8.1 8.2 8.1 8.7 +0.1 Removal of graffiti 8.5 8.2 7.9 8.2 8.1 8.5 +0.3
Programs to retain, expand, and attract businesses to Bellflower 8.5 8.2 8.0 8.0 8.2 8.1 +0.3 Enforcement of health and safety codes for buildings 8.5 8.2 8.2 8.1 8.2 8.5 +0.3 Neighborhood clean-up programs 8.5 8.4 8.2 8.1 8.0 8.4 +0.1 Providing after-school activities for young people 8.4 8.4 8.6 8.4 8.3 8.9 -- Special city events, such as the holiday tree lighting, downtown street festivals, and movie nights in the Town Center Plaza 7.7 7.7 7.9 7.4 7.0 7.9 -- Landscaping on street medians and other public areas 7.6 7.8 7.6 7.5 7.3 7.4 -0.2 Tree trimming 7.5 7.5 7.5 7.4 7.4 7.3 --
Revitalization of Bellflower’s Historical Commercial Center 7.1 7.4 7.7 7.4 7.1 7.8 -0.3 Regulation of street vendors and people selling things from their cars 6.4 6.8 6.5 6.9 6.6 7.7 -0.4 (Ranked by 2024 Mean Score; Mean Scores on a 10-Point Scale Where 1 = Not at All Important and 10 = Very Important) The importance of fiscal management; public safety; and road/sidewalk maintenance are among those that have increased.

18 Satisfaction With City Services

19 5%
38%
34%
15%
7%
Excellent
Good
Just fair
Poor
Don't know
Q4. Would you say that the job the City government is doing is _______? Excellent/
Good
43%
How would you rate the overall job being done by Bellflower City government in providing services to Bellflower’s residents and businesses? Less than half give the City a positive review for the job it is doing providing services.

20 5%
11%
11%
11%
12%
6%
16%
38%
42%
40%
43%
44%
42%
45%
34%
33%
35%
32%
28%
35%
29%
15%
6%
6%
6%
10%
12%
6%
7%
8%
8%
9%
6%
5%
2024
2023
2018
2016
2015
2013
2007
Excellent Good Just Fair Poor Don’t Know
Q4. Would you say that the job the City government is doing is _______? How would you rate the overall job being done by Bellflower city government in providing services to Bellflower’s residents and businesses? Excellent/
Good
43%
52%
51%
53%
56%
48%
61%
The City’s job review declined notably from 2023.

21 Q9. This time please indicate how satisfied you are personally with the job that Bellflower’s City government is doing in providing that service for the City’s residents. Please use a scale of one to 10, where one means NOT AT ALL SATISFIED with the service and 10 means you are VERY SATISFIED with the service. (Ranked by Mean Score; Mean Scores on a 10-Point Scale
Where 10 = Very Satisfied and 1 = Not at All Satisfied) Service Mean
Score
8-10
Total Satisfied
Special city events, such as the holiday tree lighting, downtown street festivals, and movie nights in the Town Center Plaza 7.7 56%
Pick-up of garbage, yard waste and recyclables 6.9 49%
Tree trimming 6.9 42%
Maintenance of public parks 6.9 40%
Landscaping on street medians and other public areas 6.7 38% Removal of graffiti 6.6 42%
Sewer and storm drain maintenance 6.6 39%
Revitalization of Bellflower’s Historical Commercial Center 6.6 33% Enforcement of health and safety codes for buildings 6.6 32% Providing after-school activities for young people 6.6 28% Police protection in your neighborhood 6.1 37%
Maintenance of local roads and sidewalks 6.1 35%
Regulation of street vendors and people selling things from their cars 6.1 31% Neighborhood clean-up programs 6.0 28%
Programs to retain, expand, and attract businesses to Bellflower 5.8 25% Management of city government finances 5.6 21%
Residents are satisfied on average with all services—
but 4 in 10 or less are strongly satisfied with most.

22 Q9. This time please indicate how satisfied you are personally with the job that Bellflower’s City government is doing in providing that service for the City’s residents. Please use a scale of one to 10, where one means NOT AT ALL SATISFIED with the service and 10 means you are VERY SATISFIED with the service. *Topic areas are unchanged from previous years, but wording from year to year is different.

Service 2024 2023 2018 2016 2015 2013 2007
Diff.
(2023-
2024)
*Special city events, such as the holiday tree lighting, downtown street festivals, and movie nights in the Town Center Plaza 7.7 7.7 8.2 8.0 7.4 7.4 8.4 -- Pick-up of garbage, yard waste and recyclables 6.9 7.4 7.9 8.0 7.9 8.3 8.1 -0.5 Tree trimming 6.9 7.3 7.4 7.6 7.7 7.7 7.8 -0.4
Maintenance of public parks 6.9 7.3 7.5 7.8 7.5 7.6 8.2 -0.4 Landscaping on street medians and other public areas 6.7 7.1 7.1 7.5 7.4 7.3 7.5 -0.4 Removal of graffiti 6.6 7.0 7.1 7.5 7.3 7.3 7.8 -0.4
Sewer and storm drain maintenance 6.6 7.2 7.2 7.5 7.6 7.4 7.9 -0.6 Revitalization of Bellflower’s Historical Commercial Center 6.6 7.0 7.4 7.2 7.0 6.8 7.6 -0.4 Enforcement of health and safety codes for buildings 6.6 7.2 6.8 7.4 7.4 7.2 7.7 -0.6 Providing after-school activities for young people 6.6 7.0 7.0 7.4 7.0 6.9 7.7 -0.4 Police protection in your neighborhood 6.1 6.9 6.7 7.7 7.6 7.4 7.9 -0.8 Maintenance of local roads and sidewalks 6.1 6.8 6.7 7.4 7.0 7.2 7.7 -0.7 Regulation of street vendors and people selling things from their cars 6.1 6.5 6.9 6.5 6.7 6.0 6.8 -0.4
Neighborhood clean-up programs 6.0 6.7 6.5 7.5 7.3 7.0 7.3 -0.7 Programs to retain, expand, and attract businesses to Bellflower 5.8 6.6 6.1 6.9 6.9 5.9 6.7 -0.8 Management of city government finances 5.6 6.7 6.0 7.0 6.5 5.8 6.7 -1.1 (Ranked by 2024 Mean Score; Mean Scores on a 10-Point Scale Where 1 = Not At All Satisfied and 10 = Very Satisfied) Mean satisfaction ratings are down in all but one area, including some areas of top concern.

23 Mean Importance and Satisfaction Rating Comparisons of Services and Features
Q8/Q9.
(Based on Mid-Point of the Satisfaction and Importance Scale) A
B
C
D
E F
G
HI
J
KL
M
NO
P
1 2
3 4
5 6
7 8
9 10
1 2 3 4 5 6 7 8 9 10
Sa
t
i
s
f
a
c
t
i
o
n

S
c
a
l
e
Importance Scale

HIGHLOW
LO
W
HI
G
H
(Low Importance, High Satisfaction)(High Importance, High Satisfaction) (High Importance, Low Satisfaction)(Low Importance, Low Satisfaction)

24 Q8. Next are some more questions about the services provided by Bellflower’s City government. Please consider the following list of specific services provided by Bellflower’s City government to residents of the city. Please indicate how important you think that service is. Please use a scale of one to 10, where one means NOT AT ALL IMPORTANT and 10 means VERY IMPORTANT.

Q9. This time please indicate how satisfied you are personally with the job that Bellflower’s City government is doing in providing that service for the City’s residents. Please use a scale of one to 10, where one means NOT AT ALL SATISFIED with the service and 10 means you are VERY SATISFIED with the service. (Based on Average Mean Score for Satisfaction and Importance) A
B
C
D
E F
G
H
I
J
KL
M
NO
P
5 6
7 8
9 5 6 7 8 9 10
Sa
t
i
s
f
a
c
t
i
o
n

S
c
a
l
e
Importance Scale

7.05 8.09
A Removal of graffiti
B Maintenance of local roads and sidewalks
C Management of city government finances
D Landscaping on street medians
and other public areas
E Maintenance of public parks
F Pick-up of garbage,
yard waste and recyclables
G Police protection in your neighborhood
H Enforcement of health and
safety codes for buildings
I Tree trimming
J Sewer and storm drain maintenance
K Neighborhood clean-up programs
L Regulation of street vendors and
people selling things from their cars
M Programs to retain, expand,
and attract businesses to Bellflower
N Providing after-school activities
for young people
O Revitalization of Bellflower’s
Historical Commercial Center
P
Special city events, such as the holiday
tree lighting, downtown street festivals,
and movie nights in the Town Center Plaza
High Importance,
Low Satisfaction
High Importance,
High Satisfaction
Low Importance,
High Satisfaction
Low Importance,
Low Satisfaction
Mean Importance and Satisfaction Rating
Comparisons of Services and Features

25 Mean Importance and Satisfaction Rating
Comparisons of Services and Features
Q8/Q9.
(Based on Average Mean Score for Satisfaction and Importance) 5 6
7 8
9 5 6 7 8 9 10
Sa
t
i
s
f
a
c
t
i
o
n

S
c
a
l
e
Importance Scale

7.05 8.09 HIGHLOW
LO
W
HI
G
H
(Low Importance, High Satisfaction)(High Importance, High Satisfaction) (High Importance, Low Satisfaction)(Low Importance, Low Satisfaction) P.Special city events, such as the holiday tree lighting, downtown street festivals, and movie nights in the Town Center Plaza
E.Maintenance of public parks
F.Pick-up of garbage, yard waste and recyclables
N.Providing after-school activities for
young people
A.Removal of graffiti
H.Enforcement of health and safety codes for
buildings
J.Sewer and storm drain maintenance
B.Maintenance of local roads and sidewalks
G.Police protection in your neighborhood
K.Neighborhood clean-up programs
M.Programs to retain, expand,
and attract businesses to Bellflower
C.Management of city government finances
I. Tree trimming
D.Landscaping on street medians and other public areas
O. Revitalization of Bellflower’s Historical Commercial Center L.Regulation of street vendors and people selling things from their cars

26 Close to three-quarters believe the City has a great or some need for additional funds to maintain
essential services – unchanged from 2020.

Q6. In your personal opinion, would you say that to maintain essential services, the City of Bellflower has a great need, some need, a little need, or no real need for additional funding? Note: Data from past years are based on election-related surveys of likely voters 38%
36%
32%
27%
37%
39%
33%
41%
35%
36%
35%
39%
37%
35%
41%
36%
9%
9%
10%
10%
8%
7%
9%
8%
8%
11%
12%
12%
10%
6%
9%
13%
9%
7%
12%
12%
8%
13%
8%
2024
June 2020
Feb.-Jan. 2020
2016
2015
2012
2011
2010
Great Need Some Need A Little Need No Real Need Don’t Know Great/
Some
Need
A Little/
No Real
Need
73%18%
73%20%
67%21%
66%21%
74%18%
74%13%
74%18%
77%21%

27 Public Safety in Bellflower

28 Q10.
31%
25%
28%
8%
4%
5%
Increased a lot
Increased a little
Stayed the Same
Decreased a little
Decreased a lot
Don't know
Thinking about the last five years, do you think crime in your neighborhood has increased, stayed the same, or decreased?
More than half of respondents believe crime in their
neighborhood has increased in the last five years.

Total
Increased
56%
Total
Decreased
11%

29 Perception that crime has increased
in their neighborhood is up from previous years.

Q10. Thinking about the last five years, do you think crime in your neighborhood has increased, stayed the same, or decreased ? Crime 2024 2023 2018 2016 2015 2013 2007
Increased a lot 31%28%23%15%15%13%13%
Increased a little 25%20%17%16%16%15%16%
Total Increased 56%48%39%31%31%28%29%
Stayed the same 28%40%36%37%38%43%33%
Decreased a little 8%5%10%13%16%14%17%
Decreased a lot 4%3%8%10%9%10%13%
Total Decreased 11%7%18%23%25%24%30%
Don’t know 5%5%7%8%6%5%8%

30 Q11. What would you say is the most serious public safety problem in your neighborhood? *Wording Slight Different in Prior Su rveys, “--” In the table indicates that the question was not asked
(Open-ended; Multiple Responses Accepted; Includes Grouped Responses; Ranked by 2024) Issues 2024 2023 2018 2016 2015 2013 2007
Homelessness 28%19%17%15%9%3%--
*Home burglaries/break-ins/theft/stealing packages 15%12%11%4%8%---- *Speeding cars/street racing 14%13%11%10%10%10%15%
Car theft/break-ins 10%5%5%3%3%4%9%
Crime in general 8%11%5%7%3%----
Drugs/drug abuse 7%8%7%11%9%8%10%
*Traffic/Roads 7%3%1%3%4%1%--
*Lack of police, patrols 5%8%4%3%3%2%--
Gangs/juvenile violence 5%7%4%2%6%9%14%
Graffiti/vandalism/trash/litter 5%3%3%2%2%4%8%
*Robbery/Assault/Violence 3%5%2%1%3%21%10%
Access to parking/parking enforcement 2%2%2%1%--1%--
Shooting/gun violence 1%2%1%1%1%1%1%
Other 6%10%10%7%5%6%3%
*None/Nothing/Don't know/Unsure/
Refused/No comment 8%11%15%28%25%26%23%
Homelessness, residential theft, unsafe driving,
and car theft/break-ins are the most salient public safety concerns – up from prior years.

31 Opinions on City’s Efforts to
Address Homelessness

32 Concern about the number of homeless in the City
has increased over time.

33 Q13. Have you seen, read or heard anything about the efforts made by the City of Bellflower to address homelessness in the Ci ty? Only a quarter of residents have knowledge of the
City’s efforts to address homelessness.

No, Nothing
72%
Don't Know,
5%
Yes, a Lot
5%
Yes, a Little
19%
Total Yes
24%

34 11%
28%
18%
25%
18%
21%
44%
15%
14%
6%
Q12 & Q14. Do you approve or disapprove of the job being done by the City of Bellflower to address homelessness in the City? Strongly approve
Somewhat approve
Somewhat disapprove
Strongly disapprove
Don’t know
Total
Disapprove
43%
Total
Disapprove
29%
Total
Approve
39%
Total
Approve
65%
Approval of the City’s job addressing homelessness increases significantly after learning more about the City’s efforts.

Initial After Info
Here is some information about the City of Bellflower’s efforts to address homelessness.

In 2020, the City of Bellflower opened a 50-bed shelter for people in the City who are experiencing homelessness. In addition to providing temporary housing, this shelter also provides a variety of services including housing placement, mental health services, drug and alcohol treatment referrals, and job placement referrals. Since its opening, it has assisted 250 people.

35 Sources of Information

36 Q16 a-k. Please consider the following sources residents may use to get information about the City of Bellflower’s programs, events, and issues. Please indicate whether you personally get information from that source either frequently, occasionally, rarely, or never. *Split Sample 25%
9%
15%
14%
8%
10%
9%
33%
33%
22%
22%
19%
15%
17%
13%
11%
7%
8%
15%
23%
12%
17%
15%
13%
10%
21%
11%
11%
11%
25%
31%
45%
41%
52%
58%
58%
55%
65%
69%
70%
6%
5%
6%
6%
7%
9%
9%
9%
Bellflower Parks and Recreation Brochure
City of Bellflower website
Facebook groups run by local residents
The Bellflower E-Citizen newsletter
City of Bellflower Facebook page
*Bellflower Parks and Recreation Instagram page
City of Bellflower Instagram page
City Council meetings in-person or online
Los Angeles Wave Newspaper online or in print
City of Bellflower on X, formerly known as Twitter
*Bellflower Parks and Recreation on TikTok
Freq.Occas.Rarely Never Don't Know Freq./
Occas.
58%
42%
37%
37%
27%
25%
25%
18%
15%
11%
9%
Residents most frequently get information about the City from the Parks & Rec brochure; City website, E-Citizen newsletter, and Facebook groups run by residents. (Ranked by Frequently/Occasionally)

37 Q15.

Q16 l. Please consider the following sources residents may use to get information about the City of Bellflower’s programs, events, and issues. Please indicate whether you personally get information from that source either frequently, occasionally, rarely, or never.

Yes
44%
No
51%
Prefer not
to say
5%
1%
14%
14%
59%
12%
Frequently/
Occasionally
15%
City Channel, Channel 36
(Asked of Those Who Have Cable Television)Do you have cable television in your home? About 7% of All Residents at Least
Occasionally Watch City Channel 36
Frequently
Occasionally
Rarely
Never
Don’t know
Only about 15% of Cable subscribers at
least occasionally watch City Channel 36.

38 The Most Important Things
the City Can Do to Improve
City Services for the People
Who Live/Work in Bellflower

39 Addressing crime and homelessness remain residents’ top priorities at the end of the survey.

Q17. In thinking about all the issues that have been mentioned, or some other issue related to Bellflower, what is the most i mportant thing the City of Bellflower can do to improve city services for the people who live and/or work in Bellflower? Topic areas are the same from past years, yet descriptions reflect results in 2024; * In 2018 and 2016 this category focused on gangs; ** In 2018 and 2016 this category included other government issues; ***3% of category is specifically vacant buildings (Open-ended; Multiple Responses Allowed; Grouped Responses; Ranked by 2024) Item Mentioned 2024 2023 2018 2016
Crime-related Mentions 30%26%19%25%
Reducing crime/improving public safety/addressing crime/prosecuting crime 12%11%10%10% More police/patrols/More night patrols 12%8%6%8%
Drugs/addiction 2%3%2%4%
Street racing/speeding/Unsafe driving 2%2%1%2%
Gangs and other specific areas of crime*2%2%0%1%
Addressing Homelessness 12%16%13%7%
Attract more businesses/Business Friendly/Jobs 9%7%8%9% Other Mentions 3% or Greater
Cleanliness/No dumping/Maintenance/
Vacant buildings/Revitalize area***10%10%3%3%
Communication/Listen/Public information/Accessibility 10%9%7%6% Affordable housing/Rent control/Improved housing 8%9%5%3% Traffic control/Street/sidewalk/lights maintenance 7%3%2%1% More programs/activities for kids/kid friendly 5%--1%3% City budget/Reduce spending/Funds/Reduce taxes**3%3%2%2% Parking 3%--1%3%
Improve/Maintain parks 3%------
Other 13%15%12%4%
None/nothing/satisfied 3%4%5%13%
Don’t know 9%12%15%13%

40 Summary of Key Findings

41 Key Findings
Perceptions of Bellflower as a Place to Live and Issue Concerns •Fifty-nine percent of residents view Bellflower favorably as a place to live—down 8 points from 2023.
•Homelessness is the most top-of-mind issue and, when asked directly, tops a list of 17 issues in seriousness. Moreover, saliency and concern about homelessness continue to rise.
•Crime-related issues also remain at the forefront of residents’ attention and rank just behind homelessness in seriousness.

Concern about crime has also increased since 2023 and year over year.
•Although the proportion calling it a serious concern fell slightly since 2023, a lack of affordable housing remains a top concern behind homelessness and crime.

42 Key Findings; Continued
•Concern rose notably since 2023 on issues related to land/building maintenance, including graffiti and similar vandalism, too many undeveloped and poorly maintained plots of land , the number of vacant buildings, and blight and abandoned buildings .

Crime
•A majority of residents believe crime has increased in their neighborhood in the past five years—continuing an upward trend from past years.
•When asked the most serious public safety concerns in their neighborhood, homelessness, residential theft, unsafe driving, and car theft and break-ins were the most mentioned, followed by crime generally, drug abuse, and traffic and roads.

43 Key Findings; Continued
Homelessness
•Most residents are unaware of the City’s efforts to address homelessness, and initial approval ratings for the City’s efforts in this area reflect this. •After hearing more about the City’s efforts to address homelessness, approval ratings increase notably. This illustrates the importance of greater communication with residents—on this and other City efforts.

City Government and City Services
•The survey shows a decline in positive assessments of Bellflower City government generally and in specific areas.
o Bellflower City government’s job approval ratings overall and in providing services both fell below 50 percent for the first time. o While reviews of the City Council overall are unchanged from 2023, reviews on City Council decision-making and use of funds have notably decreased from prior years.
o Related, the proportion calling inefficiency in City government a serious concern rose 10 points since 2023.

44 Key Findings; Continued
•Satisfaction ratings for specific City services remain positive on average based on mean satisfaction ratings for each service tested being above the mid-point on the 10-point scale.
•However, satisfaction ratings declined since 2023 in all areas tested, except for special City events. The most notable decline is in management of finances, business development, neighborhood police protection, road maintenance, and neighborhood clean-up efforts. •Three-quarters believe the City has a need for additional funds to provide services, approximating what was found in the previous survey conducted just prior to the November 2020 passage of Measure M (3/4 - cent sales tax).

45 Key Findings; Continued
•Areas where comparisons between importance and satisfaction ratings suggest need for improved communication about City efforts or improvement are:
o Maintenance of public parks
o Pick-up of garbage, yard waste and recyclables
o Providing after-school activities for young people
o Removal of graffiti
o Enforcement of health and safety codes for buildings
o Sewer and storm drain maintenance
o Maintenance of local roads and sidewalks
o Police protection in your neighborhood
o Neighborhood clean-up programs
o Programs to retain, expand, and attract businesses to Bellflower o Management of city government finances

46 Key Findings; Continued
Sources of Information
•The survey found that no one source is widely relied upon by residents for information about Bellflower programs, events, and issues. This highlights the importance of a wide-reaching communication effort to make sure City information reaches the largest number of residents.
•Most frequently used information sources include the Bellflower Parks and Recreation brochure, the City of Bellflower website, Facebook groups run by residents, and the Bellflower E-Citizen newsletter.

310-1183
City of Bellflower
Community Satisfaction Survey 2024
Survey Conducted December 5-19, 2024

Bellflower City CouncilJanuary 16, 2025

Bellflower City Council
January 16, 2025