Recreation Management System
April 14, 2025
City Council PresentationAgenda Item 13 - A
Project Overview
• Purpose of the Recreation
Management System
• Current System Deficiencies
• Kaizen Platform: Key
Enhancements
• Cost Benefits
k Kaizen
Bellflower, California
Your community has it all, so we're making it easy to share it
We build stunning,
configurable resident -centric
digital applications. It's not
just about better websites.
There is no "done". Continuous
updates & improvements are
our bare minimum.
Human -centered design
thinking is in our DNA.
Engineering With a Purpose
Nikhil Reddy
CEO
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Maureen Boyer
Implementation
Specialist
KJ Shah
COO
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Jeremy Kaplan
Software Engineer
Austin Whittier
Engineering Lead
Mark Schnabel
Software Engineer
Daman Chatha
Snr. Product
Designer
Linda Kung
Kelly Flathers
Product Design Lead
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John Puma
Fullstack Engineer Business Operations
120+ years of combined
engineering and design excellence
_BOSE Walmart
airbnb ANDURIL
Evernote O Palantir
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MAJOR LEAGUE BASEBALL
TESLR
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• k Kaizen .
Featured Projects in Flight
Manhattan Beach, CA
Population: ^35,000
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Castle Pines, CO
Population: ^-10,000
Weymouth, MA I. I !.
Population: ^-5p,©0b
Vail Recreation District, CO
Population: ^-45,000
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Lake Oswego, OR
Population: ^-48,000
Tulare County, CA
Population: ^-440,000
Kaizen
Featured Projects in Flight
Sarasota, FL
Population: ^-55,000
k Kaizen
Pima County, AZ
Population: 900,000
Butler County, OH
Population: 400.000
Maricopa County, AZ -~-
Population: —4m
Crown Mountain, CO
Population: ^-135,000
Pima County, AZ - Recreation Software k Kaizen
The department is on track to achieve -20% year -over -year revenue growth.
With mobile usage likely to overtake desktop usage, patrons are taking advantage of seamless, user-friendly reservations and registrations. cc
They're not looking for mediocrity.
We're not looking for mediocrity...
Working with the Kaizen team has been
collaborative since day one. We're
excited about their commitment and
the new partnership.
- Vic Pereira, Parks & Recreation
Director
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Jump to Discover our beautiful parks and recreational
spaces. Click on any one to learn more about
its amenities.
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Order Semiwry
was
Redwood City, CA - Events Ticketing k Kaizen
-$300k in ticket sales in just 2 month.
83% of activity was on a mobile device.
Problem: Existing ticket sale and check -in
process was cumbersome for both patrons and
parks & recreation staff.
Solution: Intuitive, mobile -friendly purchasing +
seamless QR-code check -in experience.
Kaizen
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Sample Implementation Timeline
Phase 1 kicks off upon
contract execution.
Phase 1 Kick Off
Phase 2
Phase 3
The timeline and order of each phase depends
heavily on your team's needs.
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
Discovery Sessions
Memberships
Phase 4 Programs
Phase 5 Facilities
Phase 6 Sandbox
Development
Phase 7
Phase 8
Kaizen
Hardware Setup
Training
Phase 9 Go -Live!
The Kaizen Approach
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Discovery
Craft key themes around
common scenarios and leverage
human -centered design to build
a natural solution
k Kaizen
Iteration
Thoughtfully add features
and integrations to evolve
workflow over time
Deployment & Longevity
Continuous improvements,
up -scaling, and new
features
Staff Recommendation to City Council
•Authorize the City Manager to execute
Agreement File No. 1089, in a form approved
by the City Attorney; or
•Alternatively, discuss and take other actionrelated to this item.
THANK
YOU!