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TO: Honorable Mayor and Members of the City Council
ATTENTION: Ryan Smoot, City Manager
FROM: Elizabeth C. Oba, Director of Planning and Building Services Rowena Genilo—Concepcion, Planning Manager
SUBJECT: Consideration and possible action to authorize the City Manager to execute Agreement File No. 1094 with MCCi, LLC, in a form - approved by the City Attorney, for GovBuilt software application services that include the subscription, installation, and technical support for a comprehensive permitting system.
DATE: June 23, 2025
EXECUTIVE SUMMARY
In 2007, Energov Solutions, LLC - now referred to as “Tyler Technologies” was awarded a contract to implement the City’s first electronic permit tracking system. The Energov permit tracking system is now considered “retired” and is no longer supported by Tyler Technologies. In addition, the current software will no longer be compatible and can no longer be operated with the next Vifindows Operating System. The Planning Director (“Director”) obtained three proposals to replace the existing permit tracking system and to establish online permitting. Vendors provided presentations regarding their software and city staff considered the strengths and weaknesses of each software. After considering the presentations, the Director determined that MCCi, LLC's GovBuilt software platform is the most user—friendly.
As part of the City Council’s Strategic Plan, the Council adopted Goal No. 3 to “continue investing in a high-performing and efficient team at City Hall." Securing the permitting software allows for the City to wisely invest and improve the overall customer experience in interacting with the City’s services. Specifically, the City Council identified Objective 3.2 to “Continue and finalize the transition to digital plan submittal” and Objective 3.3 “Finalize the online permitting process.” This action furthers those objectives.
It is recommended that the City Council authorize the City Manager to execute Agreement File No. 1094 with MCCi, LLC for the GovBuilt permitting software.
Agreement File No. 1094 covers three years of “annual subscription” and a one-time “implementation and configuration” of the platform. The total amount of the agreement with MCCi, LLC amounts to $268,943.00. In addition to the permit and application process, GovBuilt has the ability to integrate e-PlanSoft to provide for 100% electronic plan checking process — something the City is considering incorporating in the future. This service is not currently included in this agreement, and will require a separate agreement between the City and e-PlanSoft.
Staff Report — MCCi, LLC I GovBuiIt
June 23, 2025
ECOMMENDATION TO CITY COUNCII=
1. Authorize the City Manager to execute Agreement File No. 1094, in a form approved by the City Attorney; or
2. Alternatively, discuss and take other action related to this item.
FISCAL IMPACT
The Agreement is for a three-year subscription period. The first year’s “annual subscription” cost is for the amount of $64,280.00, plus a discounted “implementation and configuration” cost of $66,300.00, a total amount of $130,580.00. The following two years will be subject only to the “annual subscription" cost, with an annual increase of 5% (Le, 2nd year = $67,494.00, and 3lrd year = $70,869.00). The Agreement will be paid through Software/Online Subscriptions Account No. 600-47299-4120. Currently, $180,000 and $80,000 are allocated in the Software/Online Subscriptions budget for fiscal years 2025-2026 and 2026-2027.
BACKGROUND
> History of Permitting Software in Bellflower
Before August 2007, building permits and planning applications were processed, issued, and tracked manually. In August 2007, then City Council awarded a contract to Energov Solutions, LLC - now referred to as “Tyler Technologies” (Agreement File No. 453) implementing the City’s first electronic permit tracking system. Since its implementation, there have not been any upgrades to the system, which is now approximately 18 years old. The 2007 version of the permit tracking system is now considered “retired" and is no longer supported by Tyler Technologies. Additionally, in October 2025, Windows Operating System Version 10 will no longer be supported by Microsoft, which will affect the current permit tracking software. The current software will no longer be compatible and can no longer be operated with the next Windows Operating System.
DISCUSSION
> Request for Proposals for Permitting Software
In March 2024, the Director requested information from three vendors: Accela, MCCi, LLC/GovBuilt, and Tyler Technologies to replace the existing permit tracking system.
Between the months of April and May 2024, each vendor provided individual presentations of their permitting software. The presentation covered, among other things, plan review tracking, online permit issuance, inspection scheduling, project tracking, workflow management, and fee calculations. The presentations were attended by various City departments and divisions that would utilize and/or whose function will be integrated into the software system. Following each presentation, City staff discussed the strengths and weaknesses of the software, including its end-user experience — whether complicated or user-friendly. Formal proposals were received in May and June 2024. After attending all of the vendors’ presentations, it was determined that MCCi, LLC’s GovBuilt software platform was the most user-friendly.
Staff Report — MCCi, LLC I GovBuilt
June 23, 2025
DISCUSSION — Continued
> Company Overview
MCCi, LLC was founded in 2003 as a company primarily focused on records management and document digitization. Since then, the company has evolved into a consulting company dealing with business process automation. MCCi, LLC has its headquarter in Tallahassee, Florida, but has a virtual-first workforce nationwide.
MCCi, LLC has over 1,000 public sector clients (i.e., municipalities, counties, state agencies, special districts, and higher education) nationwide. Some of the notable accomplishments of MCCi, LLC is being recognized as part of the GovTech 100 list for the second year in a row. The annual GovTech 100 list acknowledges and showcases companies that are at the forefront of transforming technology in government agencies nationwide. In addition, lnc. Magazine also listed MCCi, LLC as one of its “Inc. 5000” fastest-growing private companies in the United States. Other recognitions include: Top 10 Best Companies to Work For, Florida Companies to Watch, Microsoft Gold Certified Partner, ABBYY Partner of the Year, and Blue Prism Public Sector Partner of the Year. MCCi, LLC is also the largest Laserfiche Solution Provider in the world.
In November 2023, MCCi, LLC expanded its operation by acquiring the GovBuilt platform as part of its portfolio of solutions to assist governments. GovBuilt was created in 2019 offering comprehensive, cloud-based solution for public sector by digitizing the review and approval process. MCCi, LLC’s Community Development clients that currently utilize GovBuilt include: City of Salina (Kansas), City of Junction City (Kansas), City of Grandview (Missouri) Eagle Fire (ldaho), Milwaukie (Oregon), Springerville (Arizona), Clear Creek County (Colorado), Key Stone (Colorado), and Lafayette (Colorado). City of Bellflower would be its first client in California; hence, MCCi, LLC is giving the city a one-time discount in the amount of $62,715.00 for being the first marquee client in California.
> Ability to Incorporate Electronic Plan Checking
Currently, plan check reviews are conducted by accepting hardcopy plans or digital plans. However, for digital plan check review, the City does not have a comprehensive electronic plan checking system. For example, the Building Division reviews plans digitally through Willdan’s electronic plan checking portal, while the Planning and Public Works Divisions review plans digitally through the City’s routing software called SharePoint. However, Sharepoint does not have the same abilities and features as Willdan’s plan checking software. Electronic plan checking services are not included in this agreement, but the City is currently preparing to implement a comprehensive electronic plan checking system and ensuring this software is able to integrate with those future services will be critical. In addition to permit and application process, GovBuilt has the ability to integrate e-PlanSoft to provide for 100% electronic plan checking process. Once fully implemented, through the integration of e—PlanSoft with GovBuilt, city staff, licensed professionals, and property owners will be able to access the portal throughout the day to submit plans, track plan review status, and review redlines and other comments. Ultimately, this will help streamline the plan checking process and also help applicants save on the printing costs of several plan sets for each round of review.
ATTACHMENT
Proposal for GovBuilt Community Development Platform ....................................... 4
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Proposal for GovBuilt
Community Development
Platform '
City of Bellflower
Issued: May 10, 2024
May 10, 2024
Elizabeth Oba
Director of Planning and Building Services
City of Bellflower
16600 Civic Center Drive
Bellflower, CA 98706
Dear Ms. Oba,
We recognize the crucial need to find innovative solutions to support your evolving requirements. it is with great enthusiasm that MCCi presents the GovBuilt Platform - a cutting-edge, no-code platform designed to align perfectly with your technology goals while enhancing citizen services, all within a cost-effective framework. / Public Sector Expertise: MCCi has over 1000, public sector clients across the United States comprised of municipalities, counties, state agencies, special districts, and higher education. We are proud of our accomplishments in the public sector and believe that our expertise will be beneficial to your organization.
We don't just offer off-the-sheif solutions; instead, we take the time to understand our clients' specific pain points and business objectives, allowing us to tailor solutions to meet their individual needs effectively. This personalized approach has earned us a reputation for delivering results that exceed expectations and forge long-lasting partnerships with our clients.
Industry Leaders: MCCi has the most committed, intelligent, and innovative professionals in the industry.
With well over 150 years of combined professional services experience, your assigned project team is committed to your implementation success. Our unwavering dedication to client delight allows our team of experts to go above and beyond to provide ongoing support and guidance, empowering our clients to leverage our solutions to their fullest potential. We prioritize transparency, communication, and responsiveness in all our interactions, ensuring that our clients feel supported every step of the way. Many of our clients are excited to tell their stories which can be found along with numerous testimonials and case studies on our website at https://mccinnovations.com/insights/ .
Commitment to Excellence: At MCCi, our commitment lies in providing a comprehensive solution that fosters community engagement, seamlessly integrates with existing applications, and facilitates interdepartmental communication to meet the demands of your stakeholders. Our aim is to optimize your department's operations and grant the public easier access to exceptional services. We understand the importance of scalability and flexibility in today's dynamic business landscape. Our solutions are designed to grow and adapt alongside our clients' evolving needs.
Thank you for considering MCCi, and we look fonNard to working with you and exceeding your expectations.
Sincerely,
William Velasco
Account Executive
785-227-0584 | [email protected]
EXECUTIVE SUMMARY
Please note that this proposal is informational and for marketing purposes only. All details relating to a live order will be captured in such live order; incorporation of this proposal notwithstanding.
OUR COMPANY
In 2003, MCCi was founded as a company primarily focused on helping public sector organizations with records management and document digitization. We quickly achieved our goal of becoming the largest Laserfiche solution provider, and in the process, we helped our clients go paperless. As technology and our clients' needs changed, we became more involved in their business processes and operations. Over the past decade, we have gone through our own digital transformation journey. We have evolved into a consulting company with expertise in business process automation, and we provide our clients with leading hyper-automation technologies. We are a trusted partner to over 1,000 public sector organizations as an end-to-end services provider who fiercely believes that strong partnerships and people lead to successful outcomes.
MCCi is headquartered in Tallahassee, Florida, but has a virtual-first workforce with 174 employees spread across the nation. Our team is composed of some of the most committed, intelligent, and innovative industry professionals.
MCCi prides itself on being a high-growth, high-touch workplace that focuses on its core values and attracts great talent. Our growth mindset is deeply embedded, starting with the hiring and onboarding stage, and continuing throughout each person's career development. As an expert in emerging technologies, we have a disciplined practice of continuous training, as is shown by our team’s many industry certifications. Our focus on leadership (philosophy and practice) is intense and deliberate and is believed to be a core differentiator between our company and others.
The growth of our company and the success of our clients are widely recognized.
Most recently, MCCi was named to the exclusive GOVT ech 100 list for the second year in a row. The annual GovTech 100 list is a highly coveted acknowledgment, showcasing companies that are at the forefront of transforming technology in government agencies across the United States. lnc. Magazine also listed MCCi as one of their "Inc. 5000" fastest-growing private companies in the United States. Additional noteworthy accolades include Top 10 Best Companies to Work For, Florida Companies to Watch, Microsoft Gold Certified Partner, ABBYY Partner of the Year, and Blue Prism Public Sector Partner of the Year. MCCi is also the largest Laserfiche Solution Provider in the world.
In November 2023, MCCi acquired the GovBuilt platform as part of MCCi's portfolio of solutions to assist governments with their ever-evolving needs. The GovBuilt platform was created in 2019 in answer to the critical need for an affordable, comprehensive, cloud-based solution for community development and government websites. With many vendors offering similar solutions at growing costs and with lengthy implementation timelines, we understand the frustration shared by clients like you. GovBuilt was formed to enable digitization of regulatory processing with the ability to go—live more quickly, with comprehensive technology that delivers the future of government. We are committed to delivering quality services and solutions to municipalities of all sizes and budgets, recognizing that government is tasked with delivering more with less funding. As your partner, we are here to serve you and support your goals for the future.
OUR MISSION
We believe there is a better way to work. Our mission is to free people from manual business processes so they can grow, and their organizations can prosper. We are excited to present this information to you and invite you tojoin us on thisjourney.
Automation accelerates time-to-value by allowing you to plan, build, and deploy in just hours, significantly reducing costs while improving quality and efficiency. Realizing these benefits requires having a strategic roadmap, and we have the tools and frameworks you need to plan accordingly. Experience has taught us this planning is key to a successful implementation and rollout, and high end-user adoption.
After learning your pain points and goals, we will use our methodical approach to outline your project, recommending the technology, implementation, and infrastructure that best suits your needs.
OUR SOLUTIONS
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OUR CORE VALUES
We are fanatical about client success. Success starts with our eagerness to understand our clients’ goals.
We do the right thing. Always. We care deeply about sewing our clients and maintaining a solid reputation for always doing what is right-even when it is not easy. We know that our work has a big impact on our clients' lives, and we are committed to doing our work with the highest integrity and character.
We innovate and evolve. Our growth initiatives are based on what our clients need and where they are headed. We understand that we must continuously evolve and improve to support our clients.
We are unreasonably picky about our teammates. We believe the execution of team goals requires excellence at every level. Each team member must enjoy hard work and excel at doing their part. We expect and empower our team to grow, professionally and personally.
OUR TEAM IS YOUR TEAM
Our agile team is ready to adapt to your needs, providing extensive services or simply supplementing your existing staff. With highly skilled professionals and diverse capabilities, we assist with project management, consulting, requirements gathering, analysis, process assessments, system configuration, application integrations, training, and support. You can trust us to support you every step of the way.
Our most strategic clients use us as an extension of their team. We are part of initial meetings with stakeholders to identify pain points and desired business outcomes, identify gaps in automation, scope projects, and determine the best-fit technologies. Then, we build and train on these processes. We support change management that occurs as your organization evolves to become a digital workplace.
INITIAL ASSESSMENT/CONSULTATION
We begin with thoroughly discovering your business needs and how processes may change. Our team will recommend a solution and determine the best implementation strategy. We strive to provide an exceptional solution that achieves your business objectives and earns your continued partnership for future projects.
IMPLEMENTATION
Our Professional Services team includes system engineers, project managers, developers, business analysts, and trainers. These professionals are highly skilled in implementations, process automation, project management, and integrations.
TECHNICAL SUPPORT
Once your project is complete, you can access our team of certified technicians to troubleshoot and maintain your solution. We also offer supplementary support packages to provide more access to our team based on your needs.
CLIENT RELATIONS
We believe in proactive support, which begins with client education, excellent service, and communication. Your dedicated account team can:
- Identify any needs that the current system could address - Serve as a resource for account and licensing questions, best practices, and other system use cases. - Provide continued education for existing and new users within your organization through webinars, seminars, workshops, user groups, and more.
- Connect with our Client Innovation Team of solutions architects available for technical discussions/needs. - Coordinate with our sales operations team for pricing inquiries and budgetary information.
PROPOSED SOLUTION: GOVBUILT COMMUNITY DEVELOPMENT PLATFORM Government agencies work tirelessly to meet the high expectations of citizens who want prompt responses and meaningful interaction. Our solution, GovBuilt, is designed to harmonize with your technological objectives and enhance the services delivered to your citizens.
GovBuilt is a Software as a Service (SaaS) Application offering a subscription-based solution that combines various software solutions, including Right-of-way Permits, Building permits, Code Enforcement, Inspections, and Business Licensing, into a single, integrated system. This provides citizens with 24/7 access to government services while automating manual processes, streamlining business processes, and enabling communication and collaboration across departments, citizens, and third-party applications. The GovBuilt Application is scalable and adaptable, ensuring a successful partnership for the long term.
Agencies can now easily handle licenses, inspections, permits, and plans. Whether accepting, processing, or approving documents, GovBuilt ensures efficiency from anywhere, at any time.
No more tedious manual processes. With GovBuilt, your staff can streamline and automate business processes, making communication and collaboration between departments, citizens, contractors, and third-party applications a breeze.
With GovBuilt, your department will have the flexibility, options, and scalability to enable innovation over time without the need to invest in new technology. Regardless of agency size or budget, our solution streamlines and connects services through an online public portal, tailored workflow, integration with other resources, status tracking, and access 24/7 from anywhere for remote workers.
. GovBuilt enables two-way engagement with the public, allowing them to track statuses and participate in decision-making processes.
0 GovBuilt's drag-and-drop workflow technology and easy-to-use form center allows agencies to create and deploy innovative solutions to extend the value of our platform, creating a new online catalog of services. _
o Built with API First Interface allows client to connect to other online tools such as: GlS, Electronic Plan Reviews, Online Payments, ICC Codes, Finance & Accounting, Document Management, Cloud Security and Power Bl Data Visualization
OVERVIEW AND CAPABILITIES
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Resident Portal
Applicants will have the capability to establish a
profile, enabling them to monitor their cases,
form submissions, licenses, and payment
history. Secure communication with citizens can
be seamlessly conducted through their
personalized profiles. Our portals offer
extensive customization options and user-
friendly navigation features.
Shopping Cart
Enable citizens to streamline their transactions
by allowing them to checkout once with
multiple items, thereby reducing convenience
fees passed on to them. Additionally, our wish
list feature empowers citizens to save desired
items for future purchase. Seamlessly
integrating with your current merchant
provider, our shopping cart ensures smooth
and efficient transactions for your citizens.
Personalized User Experience
Every applicant, whether they're a contractor,
developer, or resident, will have full access to
view their application status. Our pathway to
success provides real-time updates, allowing
them to track exactly where their application
stands in the process. Engaging features such
as chat support, inspection scheduling, and
document downloads are designed to enhance
interaction and collaboration with your
applicants.
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Advanced Forms
Utilize our drag-and-drop forms creator to
effortlessly design and modify forms for citizens
to self-serve. The intuitive interface enables
quick creation and editing of online forms
within minutes, facilitating various processes
such as payment collection, case creation,
license applications, organizational forms, and
more. With smart features embedded within
the forms, automation and efficiency are
seamlessly integrated into your workflow.
ADA Section 508 Compliance
GovBuilt provides highly compliant solutions
based on WCAG 2.0 A and AA guidelines, which
exceeds ADA accessibility requirements.
GovBuilt will provide a modern experience
while meeting accessibility standards for all
users. Each portal will be launched with
UserWay's tools https: //userway. org;
We will deliver you a citizen portal that
meets ADA (Section 508) and WCAG 2.0 A
and AA levels.
. Our trainers will teach your staff best
practices to keep your content and design
elements accessible and up to date with
the latest ADA/WCAG standards.
. If a new regulation requires a code change
it will be done automatically with no
action needed from you.
0 GovBuilt continuously updates our best
practices and provides regular updates to
clients.
Mobile Responsive
GovBuilt's interface maintains its intuitive and
full functionality across all mobile operating
systems, including Android, iOS, and others.
This inclusive design ensures seamless
engagement for government officials, citizens,
and stakeholders alike. With a user-friendly
interface accessible on any device, collaboration
becomes more efficient, and community
involvement is encouraged, empowering
everyone to play an active role in shaping their
collective future.
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GOVBUILT STAFF PORTAL
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Dashboard
Empower each user to personalize their
dashboard with our intuitive drag-and-drop
interface, utilizing Chart Widgets to tailor it to
their specific needs. Utilize our ESRI Map Report
feature to display time-based reports,
showcasing form submissions with map pins, and
seamlessly integrate custom ESRI layers for
enhanced visualization. Additionally, create
custom reports that are searchable, exportable,
and can be scheduled for email delivery
according to your preferences.
Inspector Dashboard
GovBuilt's Inspector Dashboard is designed as a
user-friendly tool, empowering city inspectors to
effectively oversee their workload by offering a
transparent overview of upcoming permit
inspections. Inspectors can tailor their dashboard
to highlight pertinent tasks, enhancing
productivity and minimizing distractions. By
saving their personalized configurations,
inspectors can swiftly access their preferred
setup, streamlining workflow and delivering top-
tier service to their community.
Inspector Routing and Scheduling
The GovBuilt Inspector Scheduling and Routing
Tool provides city inspectors with an optimized
daily route based on Google Maps and time
scheduling. It also allows on-the-road access to ;
inspection checklists, streamlining their workflow
and enhancing productivity for delivering efficient '
and top-notch service.
Case Management
Utilize GovBuilt's comprehensive case
management feature to centralize all related
records for an event in one convenient location.
This includes aggregating form submissions,
permits, inspections, and custom content types
within the same case. Facilitate seamless
communication with citizens by enabling
comments, tracking administrative notes, and
attaching relevant documents directly to the case.
This unified approach ensures efficient record—
keeping and enhances collaboration between
government entities and citizens throughout the
event lifecycle.
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License Management
This module is completely integrated. Our
customizable form builder allows citizens to enter
contractors, business, mobile food vendor, and
other licenses online — allowing you to track,
renew, and interact all within our user-friendly
web interface.
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Planning Management
GovBuilt's Planning Task Management feature
revolutionizes the planning timeline by
automating the process. With this innovative
system, future dates for multiple tasks are
seamlessly fetched and organized, enabling
efficient management. The platform intelligently
assigns these tasks to team members for
completion, streamlining workflow and ensuring
a well-organized and timely execution of projects.
Parcel Genealogy
Create and track all parcels in your area over the
entire history of the parcel including any splits,
builds, and changes into different building
types. Find all activity on a specific property,
including code violations.
Report Builder
GovBuilt offers a powerful Report Builder feature,
catering to the unique needs of each municipality
with custom reports. This dynamic tool pulls data
from all public activities and submissions,
providing comprehensive insights and analytics.
Whether municipalities require simple
summaries or intricate, in-depth analyses, the
Report Builder effortlessly accommodates their
preferences. This flexibility empowers
municipalities to generate reports that align
precisely with their specific objectives and
regulatory requirements.
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Form Builder
Utilize our drag-and-drop forms creator to
effortlessly design and modify forms for citizens
to self-serve. The intuitive interface enables quick
creation and editing of online forms within
minutes, facilitating various processes such as
payment collection, case creation, license
applications, organizational forms, and more.
With smart features embedded within the forms,
automation and efficiency are seamlessly
integrated into your workflow.
Mobile App
The GovBuilt mobile app is designed specifically
for staff who need to work while on the go. It
features offline capabilities when no data
connection is available. Once a connection is
established, the app will automatically sync with
the GovBuilt Platform. With map and routing
features, teams easily track each project. The app
also provides an easy way to inspect and approve
projects, making it accessible to everyone.
-15-
CODE ENFORCEMENT EXAMPLE
Code Enforcement can begin through two avenues: either a citizen can "Report a Concern" via the website, or a staff member can initiate a code enforcement intake. Upon reviewing the concern, a code enforcement case is initiated. Staff members have the capability to complete internal forms, attach form letters, and determine the information shared with the original submitter. MCCi will customize workflows to align with your specific requirements, ensuring seamless and efficient
management of code enforcement processes.
One client that uses our code enforcement module is City of Saint George, Kansas. They utilize this module for multiple violation types from tall grass or nuisance violations to pet issues. Their code enforcement officer uses his cell phone while traveling around the city to quickly complete code violations allowing him to upload pictures and view previous issues.
Another client, Saline County, uses our code enforcement during their environmental services inspections and documents issues.
They also use this module to communicate and share findings with real estate agents, title companies, contractors, and citizens.
Your form can be customized to your needs and will allow for multiple types of entry points based on the violation type.
Attached is an example of a form that includes a complex fee schedule.
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OTHER IMPORTANT FEATURES
Team Members
Create and display detailed contact information for all your staff including their pictures, Facebook, Twitter, and Linkedln feeds. Organize your team members by department and use our Team Member Widget to show a listing of staff on any web page without having to create duplicate entries.
Workflows
GovBuilt is a powerful tool for automating workflows and increasing productivity. With our drag and drop workflow creator, users can easily configure workflow automation without needing to write any code. Our internal workflow module has the capability to tie each workflow to an individual permit type or a group of permit types, providing granular control over the workflow process. In addition, we offer a specific drop-down selection of workflows that allows for an "if this then that" approach, simplifying the workflow creation process even further. To enhance usability, we allow for different levels of access among staff members, ensuring that the right people have access to the right workflows. With GovBuilt, you can streamline your workflow processes and free up time for more important tasks.
Reports
GovBuilt's reporting capabilities empower cities with an effortless and adaptable method to generate unlimited reports. Through our intuitive simple and advanced report builders, users can swiftly create custom reports tailored to their unique requirements. Furthermore, GovBuilt seamlessly integrates with Microsoft Power Bl, providing users access to a wider array of tools for crafting interactive and visually engaging reports. For those preferring SQL, our database features a built-in report builder facilitating report generation directly from the database. Whether it's ad- hoc or recurring reports, GovBuilt's reporting capabilities provide cities with the power and flexibility to efficiently and effectively accomplish their tasks.
GlS/Parcel Genealogy
With GovBuilt's parcel genealogy tool, cities can now tie together all cases from all permit types under one location, providing a comprehensive view of all activities associated with a property. This means that users can access and view every single violation letter, permit, and parcel split related to a specific location, creating an unlimited number of parcels and child parcels for easy tracking and monitoring. Furthermore, our integration with Geographic Information System (GIS) allows for seamless data import and multiple layers, making it easy to visualize and understand the data. Whether you are out in the field or back at the office, GovBuilt's parcel genealogy tool provides an efficient and effective way to manage and track property activities.
Integrations
At GovBuilt, we understand that seamless integration with other software applications is critical to the success of our clients. That is why we have included this integration within our Request for Proposal (RFP). We have worked with major software providers such as Microsoft, Tyler, Laserfiche, Bluebeam, and many others to ensure that our open APl system can communicate effectively with your existing applications. However, we do require that you connect us with your provider so that we can establish a dialogue about their APls. The city can rest assured that they will not need to worry about building or maintaining the integrations as our annual fee includes the management of the integrations included in the scope. With GovBuilt, the integration process is streamlined, hassle- free, and designed to save you time and resources.
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COMPLIANCE, HOSTING ANDSSE'CUR'ITY;
ADA Section 508 Compliance
Platform provides highly compliant sites based on WCAG 2.0 A and AA guidelines, which exceed ADA accessibility requirements. Platform will provide a modern website design while meeting accessibility standards for all users. Each portal will be launched with UserWay’s tools httpszlluserwayorg/ . We will deliver you a site that meets ADA (Section 508) and WCAG 2.0 A and AA levels. . Our trainers will teach your staff best practices to keep your content and design elements accessible and up to date with the latest ADA/WCAG standards.
. If a new regulation requires a code change it will be done automatically with no action needed from you. . MCCi continuously updates our best practices and provides regular updates to clients. . We install on your site the UserWay widget an Al-powered solution to help people with disabilities.
Uptime
We guarantee an uptime of 99.9% excluding pre-scheduled maintenance hours. We track our uptime using Azure App insights and can provide detailed reports.
Hosting
The Platform is hosted in the Microsoft Azure Cloud. Azure hosts some of the largest applications in the world in terms of both size and demand. By leveraging the Azure platform, we have full scalability for any growth you may have. Our environment can auto scale as demand increases, giving you peace of mind.
Security
Our security is updated automatically and monitored by Microsoft Al using Azure Front Door to block and report any suspicious activity. Unlike competitors who only run Vulnerability Assessment quarterly or yearly, your database has a full Vulnerability Assessment run weekly. Microsoft invests more than $1 billion annually in cybersecurity research and development.
Advanced Security Option
We offer an advanced security package that on top of industry leading security options included in our base package gives advanced DDoS protection. Our basic protection will protect you from your everyday DDoS events. While the Azure DDoS protection portal will protect your organization from the largest known attacks in the history of the web.
Cyber Security Components 8: Regulatory Compliance
GovBuilt follows industry leading security standards to ensure protection of your data. We follow PCI, PHI, and HIPPA guidelines. This includes, but is not limited to, having your data double encrypted by encrypting your data at rest and sensitive columns are encrypted inside the database. Your web application only works via H'l'I'PS making sure all data is transferred via HTl'PS encryption only. We use Azure Defender's state-of—the-art Al to provide weekly security scans, security alerts, and advanced threat protection for both data and web applications. Our authentication follows PCI standards for password protection and storage to protect your users’ login. We also offer an advanced security package to provide even more protection when needed.
Disaster Recovery
Sites are monitored 24/7/365 with automated alerts for any emergencies. Our solution is fully redundant with the ability to run in multiple regions. Your data is backed up several times a day and replicated across regions.
Bandwidth
Platform offers unlimited bandwidth for standard operations (Exception for cyber-attack) Updates
Updates happen automatically with little to no down time. You will be notified of any updates that take place out of the normal scheduled window.
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Service Level Agreement
We guarantee an uptime of 99.9% excluding pre-scheduled maintenance hours. We track our uptime using Azure App Insights and can provide detailed reports.
System Back-Ups
We make differential backups of your database every 30 minutes, and a full database backup is done daily. For your file storage we do live backups meaning files are backed up automatically. These backups are stored in the Azure cloud where they are securely backed up by Microsoft. To be sure we are safe we do a weekly offsite backup.
Best Practices
Microsoft Azure cloud is the second largest cloud services provider. They host some of the largest and most secure sites in the world. We follow all their best practices including but not limited to weekly data security scans of our databases and servers. We require two factor authentication for anyone that has any access to these servers, we require a separate admin login for each admin. Our admins and permissions are limited to an as needed to limit our risk.
Data Encryption
Our Portals only work via HTTPS. We encrypt our databases and files at rest. We also encrypt sensitive data in columns in the database. We use our Microsoft Security Scans to let us know when there is any data that should be encrypted in the database that is not.
RTOIRPO
Our standard Recovery Point Objective is four hours. However, as mentioned we backup the database every 30 minutes so we do not see a point where we would need to fall back on this.
Our standard RTO is 8 hours. However, being in the Azure cloud our ability to deploy to other regions of the country and world can match anyone in the industry. If a region is down, we can spin up an instance with the same data in another region in less than 10 minutes. The only risk we have is if Microsoft goes down, which if this happens there are tens of millions of businesses and sites down.
MCCi Support .
Clients of MCCi gain a relationship between our staff and their organization to make their product implementation successful and the usage of their product an enjoyable experience. MCCi provides continued technical support for all MCCi applications. Clients can designate several individuals who are to be the technical support contacts. There is no limit on the number of technical support calls that can be made. Customers may contact MCCi support via the online support center, email ([email protected]), or telephone (866-942-0464). Several support reps work to cover extended support hours. In addition, 1-2 reps are on call for 24/7 support clients.
Normal/Extended support hours are 8am-8pm EST, 24/7 on call and weekend support is also available. Your site is monitored 24I7/365 with technicians standing by if there is an issue. -19-
USER TRAINING
GovBuilt offers flexible training options, accommodating both remote and in-person sessions based on your local requirements. For remote training, each participant utilizes their own computer. In case of any issues, instructors can remotely access their machines to provide assistance.
The basic course consists of two 2-hour training sessions, while the advanced course begins with a 4-hour introduction followed by a 2-hour collaborative session. During the latter, participants work together to develop a form, which is subsequently published online upon completion.
Both courses are interactive and hands-on, conducted using your platform. This allows for real-time verification of processes, addressing team inquiries, and showcasing system usability. Any proposed modifications are subject to approval by the project owner before implementation.
Upon completion, participants receive follow-up materials, including click-through walk-throughs for standard procedures. Additionally, the training sessions are recorded, enabling staff to revisit the content at their convenience.
The outlined curriculum covers training on various aspects, including: [list of training areas].
Basic Course Advanced Course
Reset Password
Process Overview & Alignment
Adding/Editing Users
Adding Alert Banner to the Site
Adding/Editing Forms including Admin Fields
Updating Meta Dropdowns
Update Workflows
Creating Reports
Creating Permits and Form Letters
Creating Licenses
. FAQ
. Finding Cases
0 Creating Cases
. Finding Licenses
0 Creating Licenses
. Attaching Permits and Form Letters
. Reports & Dashboards
. Adding/Editing Team Members
'- Team Members Schedules
. Calendar
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PROJECTIUNDERSTANDING'AND IMPLEMENTATION TlMELllN‘E,
MCCi understands your department's project goals to automate and streamline business processes, provide accessible and transparent government services, and engage with your community. A simple, seven-step implementation process allows for cross-functional, hands-on training for your staff. Behind the scenes, the MCCi/GovBuilt team will take your unique processes and bring them to the forefront of GovBuilt’s robust platform.
The Planning and Zoning Department will benefit from the intelligent forms and refined workflows, which will save all your departments time and money.
1. Strategic Planning
The most critical part of implementing a new system is understanding the specific requirements and workflows. The knowledge gained from this critical step will be used to customize the GovBuilt Platform to specifically meet your needs.
MCCi Actions/Deliverables:
o implementation Kickoff Meeting
. Create Integration Meeting Schedule
. Create Data Migration Schedule
. Set up a test environment.
Client Actions/Deliverables:
. Provide your project teams’ contact information, including job title, email address, and phone number. . Be timely - responses are extremely necessary and missing just one key milestone can put the implementation behind schedule. .
0 Provide access or screen shots for permits or case types. . Provide current workflows as a baseline.
2. Mapping:
Concurrently with the consulting sessions, we will work with your team to strategize data migration. We will look at the data and assess the capability to clean, pull, restructure, and move the data to the new platform. This system configuration will include a mapped-out plan of your forms, permits, and inspections for the GovBuilt Platform.
MCCi Actions/Deliverables:
0 Map current and future workflow processes to be supported by GovBuilt‘s platform. . Give recommendations in business automation, as necessary.
Client Actions/Deliverables:
. Parcel address management
- Contact management
- Inspection scheduling management
. Citizen portal access design input
o User permissions
. Rates or fee schedule
0 inspection check list per type of inspection
MCCi’s configuration plan will be based on
collecting your information within the specified time frame determined in the kick-off meeting.
3. Assembling Workflows
The next step of a GovBuilt implementation is to correctly map your current workflows within the GovBuilt Platform.
Sufficient time will be taken to fully whiteboard the process outfor each form, from application to inspection. Because the GovBuilt Platform can do all kinds of work, we ensure the process is built to your specifications. -21-
MCCi Actions/Deliverables:
. Map current workflows including forms, applications, inspections, etc.
Client Actions/Deliverables:
0 Answer questions and give input on the current setup to help assembie workflows correctly.
4. Building Forms & Permits
Simultaneously with the mapping of your workflows, the MCCi team will configure the system. We will also work behind the scenes to move initial data and run tests on the first set of workflows.
MCCi Actions/Deliverables:
. Configuration all forms and workflows
5. integrations Start after mapping is completed
In addition, the MCCi team will set up the integrations you need to keep your processes running smoothly.
MCCi Actions/Deliverables:
. Citizen Portal Design/Layout
0 Set up integrations
6. Testing and Optimize
All aspects of the GovBuilt Platform are rigorously tested before completion. Working with active data in the system, we will do checks to see if the software is working as envisioned and make any necessary adjustments.
Client Actions/Deliverables:
0 Test the forms and processes by walking through as a citizen to ensure all needs are met - Validate workflows
MCCi Actions/Deliverables:
. Make any necessary adjustments found during testing
7. Training
A final training session will occur over a pre-determined number of days for onsite training sessions. Further, you will participate in an additional pre-determined number of days post—go-live virtual training 30 days after the initial training based off the scope of work.
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D NO OMASTE ER I E
C i C M DEV
Pursuant to Master Services Agreement No. 24603 ("Agreement"):
This Initial MCCi Community Development Platform Order, designated as Addendum No. 1, is entered into as of , (“Addendum Effective Date”), by and between MCCi and Client and is hereby incorporated into the Agreement and made a part thereof. if there is any conflict between a provision of the Agreement and this Addendum, the Agreement will control. Any capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. This Order supersedes any previous quote or proposals received. Use of pre-printed forms, including, but not limited to, email, purchase orders, shrink-wrap or click-wrap agreements, acknowledgements, or invoices, is for convenience only, and all unilaterally issued and/or pre-printed terms and conditions stated thereon, except as specifically set forth in this Order, are void and of no effect.
IN WITNESS WHEREOF,the parties hereto have caused this Addendum No. 1 to be executed by their respective duly authorized representatives as of the Addendum Effective Date.
MCCi, LLc CITY OF BELLFLOWER (”Client")
Signed: Signed:
Name: Name:
Title: Title:
Date: Date:
Addendum No. 1 to Master Services Agreement No. 24603 Page 1 of 13 -23-
PRICING: MCCi COMMUNITY DEVELOPMENT PLATFORM
m cc.
3717 Apalachee Parkway, Suite 201 Bill [Ship to: Rowena GeniIo-Concepcion Tallahassee, FL 32311 rgeniloQbeIlflowemrg
850.701.0725 cc AP Contact: rgeniIoQbeIIflowemrg
850.564.7496 fax
Client Name: City of Bellflower Quote Datezjune 19, 2025 Client Address: 16600 Civic Center Drive, Bellflower, CA 98706 Quote Number: 36623 Subscription Period Start Date: Date of Contract Execution , Quote Type: New System Subscription Period End Date 12 Months from Contract Executlon Date 4 Product Description“ ..- g ‘ Qty Unit Cost
MCCi ANNUAL RECURRING SERVICES
MCCi Community Development Platform 1 $59,000.00
- Unlimited for users in community development and
associated team members
- Integrations:
- Daily Financial Export
- ClearPay Merchant
- SolarApp+
M ESRI ArcGIS Integration 1 Included
IZI Office 365 Integration 1 Included
ePlan Soft Integration 1 Included
E! Laserfiche Integration 1 Included
Backup Module for Community Development 1 $1,500.00
MCCi Annual Recurring Subscription Subtotal
MCCi SUPPLEMENTAL SUPPORT SERVICES SUBSCRIPTION
MCCi Process Administration Support Services for Community 1 $3,780.00 Development (GPASS)
Client needs are estimated based on the current components provided herein: up to 20 hours that will expire at the end of your renewal term.
Annual Recurring Supplemental Support Sub total
SUBTOTAL - MCCi RECURRING ANNUAL SUBSCRIPTION
Addendum No. 1 to Master Services Agreement No. 24603
$59,000.00
Included
Included
Included
Included
$1,500.00
$60,500.00
$3,780.00
33, 780. 00
$64,280. 00
-24-
,.,, a>~
MCCi PROFESSIONAL SERVICES - STATEMENT OF WORK
[2] Community Development Implementation and Configuration 1 $129,015.00 $129,015.00 Please see detailed EXhibitA: Statement of Work (50m.
IZI One-time Discount - MCCi Platform Services for First 1 ($62,71 5.00) Marquee Client in California
Discount is based on this quote and if the quote changes the discount amount is subject to change.
SUBTOTAL - ONE-TIME SERVICES 366300.00
TOTAL MCCi PROJECT COSTS $130,580.00
All Quotes Expire 30 Days from Quote Date
This is NOT an invoice. Please use this confirmation to initiate Client's purchasing process.
RECURRING SERVICES
The Recurring Services portion of this Order will systematically renew unless written notice of termination has been provided per the master agreement. An annual increase of 5% will be applied to the immediately preceding annual rates (excluding any initial or one-time discounts) unless Client has terminated the Order and/or Addendum earlier.
SALES TAX
Sales tax will be invoiced where applicable and is not included in the fee quote above.
SERVICES
All services will be performed remotely unless noted othenNise.
Addendum No. 1 to Master Services Agreement No. 24603 Page 3 of 13 -25-
PRODUCT ORDER TERMS
MCCi will process Product Orders as follows:
Product/Service Description Timing of Product Order
All Softwa relSoiutions, Upon Receipt of Order
Recurring Annual
Support/Subscription, and
Supplemental Support Services
The act of MCCi processing orders determines the start date of annual Recurring Service periods. Establishment of start dates for 3rd party manufacturer products are subject to each manufacturer's current policy.
BILLING TERMS
MCCi will invoice Client as follows:
Product/Service Description Timing of Billing
All Software/Solutions, Upon Receipt of Order
Recurring Annual
Support/Subscription, and
Supplemental Support Services
Professional Services: Defined in Statement of Work
Statement of Work
MCCi will MCCi shall not send any invoices nor claim payment for any fees or expenses incurred by MCCi until both parties authorize this Order. Sales tax will be invoiced where applicable and is NOT included in the Pricing section.
Addendum No. 1 to Master Services Agreement No. 24603 Page 4 of 13 -26-
SUPPLEMENTAL SUPPORT PACKAGES
As Client's first-tier solution provider, MCCi provides multiple options for technical support. Client's annual renewal covers application break/fix support, version downloads, and continued educational resources. MCCi offers supplemental support packages to cover remote training, basic configuration services, and maintenanée of existing business processes. MCCi's Managed Support Services for MCCi Community Development (GMSS) or Process Administration Support Services (GPASS) packages are strongly encouraged to be included with every renewal.
Supplemental Support Packages are annual subscriptions and pricing is based on the package purchased and an advanced discounted block of hours, which expire on the same date as Client's annual renewal. GMSS pricing for the advanced block of hours is based on MCCi’s Support Technician II hourly rate discounted by 10%. GPASS pricing for the advanced block of hours is based on MCCi’s Application Support Analyst hourly rate discounted by 10%.
MCCi COMMUNITY DEVELOPMENT PLATFORM
MCCi’s MCCi’s ‘ MCCi's Process
Standard . Managed lAdministration
Support Support l Support
Services ‘ Services 3 Services
Description Basic GMSS GPASS
Easy access to MCCi's team of Technicians for application break/fix support issues (i.e., error codes, bug fixes, etc.) I
Remote access support through web conferencing service
Access to product update version and hotfixes.
Help Site Access
Additional Remote Basic Training (Function 8: How to on New Releases)
Additional Advanced User/Admin Training
Assistance with New Form Creation
Assistance with Currently Configured Processes*
Common Workflow Setup/Modification
Assistance with Portal Modules
Assistance Maintaining Downloadable Documents
Creating New Process Configurations"
Administration Configuration Services
Maintain/Modify Complex Workflow and Forms
Dedicated Professional
Proactive recurring consultation calls upon the Client's request Annual Review of system configurations, upon Client's request Institutional Knowledge of Client's Solution
*May include assistance in modifying previously configured Forms, Form Letters, Licenses, Permit Types, and Case Types. Excludes custom coding/software development.
**May include creation of new Forms, Workflows, Case Types, and License Types. Excludes custom codlng/software development.
Addendum No. 1 to Master Services Agreement No. 24603 Page 5 of 13
SUPPLEMENTAL SUPPORT PACKAGE DEFINITIONS
Common Workflowlorms: A business process requiring minimal configuration and virtually no institutional knowledge of the Client’s business process, allowing an MCCi Application Support Analyst to assist with configuration, support, and maintenance of the process.
Complex Workflowlorms: A large business process with an extensive configuration that is mission-critical to the organization. A business process requiring multiple steps, large fee calculations, and/or custom workflow setup.
Complex business processes require MCCi’s Application Support Analyst to have institutional/process knowledge to configure the process. Examples: Alcohol/liquor licenses, new commercial building permits, special event permits, and merchant peddler licenses.
Addendum No. 1 to Master Services Agreement No. 24603 Page 6 of 13 -28-
MCCi ASSUMPTIONS
TECHNICAL SUPPORT
Clients may contact MCCi support via MCCi's Online Support Center, email W, or telephone 866-942-0464. Support is available Monday through Friday (excluding major holidays) from 8 am to 8 pm Eastern Time.
PROFESSIONAL SERVICES
CHANGE ORDER PROCESS
Any deviations from the contract will be documented in a Change Order that Client must execute.
CONFIGURATION ASSISTANCE
Many of MCCi's packages list remote configuration assistance for up to a certain number of days. This is based on total days, not business days.
TRAVEL
MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon.
SCHEDULING
All rates are based on normal business hours, Monday through Friday from 8 am to 5 pm local time. If scheduling needs to occur after business hours, additional rates may apply.
RETURN POLICY
Any product returns are subject to the manufacturer's return policy.
LIMITED LIABILITY
If the Master Agreement is silent on each party's limited liability, or there exists no master agreement, except for breach of any intellectual property right, or end user terms of use, and/or license agreement, liability is limited to the amount of dollars received by MCCi directly associated with this Order in the twelve (12) months prior to the date of the Claim. if the applicable agreement provides for a limitation of liability, then such limitation applies to the greatest extent allowed.
MCCi also does not warrant any third-party products procured on behalf of Client. If there are any product warranties provided by the manufacturer of the product, any remedy should be requested directly from manufacturer and MCCi has no liability associated therewith.
PRE-EXISTING INTELLECTUAL PROPERTY (IP)
The following products noted below are deemed Pre-existing IP as defined in the Master Agreement and are not considered "Works Made for Hire” and as such all rights, title or interest remains with MCCi. Client shall retain a non- exclusive, royalty-free, world-wide, license to use the product(s) as such product(s) is integrated into the solution purchased from MCCi and for the term of the applicable subscription(s) by Client. - Laserfiche PowerPack by MCCi
- Laserfiche EnerGov Integration by MCCi
- Laserfiche Neogov Integration by MCCi
- GoFiche Suite for Avante/Rio/Subscription
- Common Web Service API for Laserfiche
- MCCi software
Addendum No. 1 to Master Services Agreement No. 24603 Page 7 of 13
CLIENT SOLUTION CUSTOMIZATIONS
Client may also choose to customize their system internally without MCCi’s help. MCCi is not responsible for any damage caused by the user’s customization of the system not performed by MCCi. MCCi will not be held responsible for correcting any problems that may occur from these customizations. Routine updates as provided by software manufacturers may affect any customizations made by entities other than MCCi. lf MCCi’s help is required to correct/update any customizations made by any entity other than MCCi, appropriate charges will apply.
CLIENT INFORMATION TECHNOLOGY ASSISTANCE
For MCCi to excel in providing the highest level of service, Client must provide timely access to technical resources.
Client must provide adequate technical support for all MCCi installation and support services. If Client does not have "in-house" technical support, it is Client's responsibility to make available the appropriate Information Technology resources/consultant when needed.
FEES
Client acknowledges their pre-approval for any Order Expenses, defined below, quoted, and will reimburse Company for all reasonable out-of—pocket travel, living and other ancillary expenses paid or incurred by Company in connection with the Services (”Order Expenses"). If relevant, and provided to Company, Company will make commercially reasonable efforts to conform to Client's expense policy. If a dispute occurs regarding Company's invoicing of Order Expenses not in conformity with Client's expense policy and greater than five (5) percent of a specific invoice, such dispute will be subject to investigation and correction; otherwise, Client agrees to reimburse Company for the full amount of expenses invoiced.
Client acknowledges that the price of the license and/or subscription for the use of a third-party licensed product is subject to increases during the term of the license and/or subscription or at the time of renewal. If Company is reselling a license and/or subscription of a third-party product to Client, then Company will provide Client at least 15 days prior to written notice (an email will be sufficient) of an increase in the price of the license and/or subscription.
If Client does not agree to pay such increase in the license and/or subscription, Client must provide written notice to Company within 15 days of the date of the notice of such increase. Upon receipt of such notice, Company will cancel Client’s license and/or subscription to the third-party licensed product.
In all events, Client shall be liable for full payment for Services and/or Deliverables and reimbursement of Company's expenses incurred through the effective date of termination. If Client cancels or suspends this Addendum, pursuant to the Agreement and only if allowed hereunder, between completed milestones, Company will invoice Client for a pro-rated share of the completed portion of each milestone(s) for Deliverables performed through the date of such termination or delay. If Services are resumed or Deliverables continued, Company will recommence invoicing as applicable.
WARRANTY
Company warrants that all Services shall be performed by personnel with relevant skill sets and familiarity with the applicable subject matter, in a professional, competent, and workman-like manner.
Company's delivery of a Deliverable to Client shall constitute a representation by Company that it has conducted a review of the Deliverable and believes it meets the written specifications, if any, set forth in this Addendum. Client shall then have the right to conduct any review of the Deliverable as Client shall deem necessary or desirable. If Client, in its reasonable discretion, determines that any submitted Services or Deliverable does not meet the specifications, set forth in the hereunder, Client shall have five (5) business days after Company's submission to give written notice to Company specifying the deficiencies in reasonable detail. Company shall use reasonable efforts to promptly cure Addendum No. 1 to Master Services Agreement No. 24603 Page 8 of 13 -30-
any such deficiencies. After completing any such cure, Company shall resubmit the Deliverable for review as set forth above. Notwithstanding the foregoing, if Client fails to reject any Deliverable within five (5) business days, such Deliverable shall be deemed accepted.
COMPANY DOES NOT WARRANT THAT THE SERVICES OR DELIVERABLES WILL BE UNINTERRUPTED OR ERROR-FREE, PROVIDED THAT COMPANY SHALL REMAIN OBLIGATED PURSUANT TO THIS SECTION. IF THE SERVICES FAIL TO
CONFORM TO THE FOREGOING WARRANTY IN ANY MATERIAL RESPECT OR TO THE SPECIFICATION SET FORTH IN THIS ORDER, CLIENT’S INITIAL REMEDY WILL BE FOR COMPANY, AT ITS EXPENSE, TO PROMPTLY USE COMMERCIALLY REASONABLE EFFORTS TO CURE OR CORRECT SUCH FAILURE. UPON FAILURE OF THE FOREGOING, CLIENT’S REMEDIES, AND COMPANY’S ENTIRE LIABILITY, AS A RESULT OF SUCH FAILURE, SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH IN THE MASTER SERVICES AGREEMENT. THE FOREGOING WARRANTY IS EXPRESSLY
CONDITIONED UPON (I) CLIENT PROVIDING COMPANY WITH PROMPT WRITTEN NOTICE OF ANY CLAIM THEREUN DER PRIOR TO THE EXPIRATION THEREOF, WHICH NOTICE MUST IDENTIFY WITH PARTICULARITY THE NON-CONFORMITY; (II) CLIENT’S FULL COOPERATION WITH COMPANY IN ALL REASONABLE RESPECT S RELATING THERETO, INCLUDING, IN THE CASE OF MODIFIED SOFTWARE, ASSISTING COMPANY TO LOCATE AND REPRODUCE THE NON-CONFORMITY;
AND (III) WITH RESPECTTO ANY DELIVERABLE, THE ABSENCE OF ANYALTERATION OR OTHER MODIFICATION OF SUCH DELIVERABLE BY ANY PERSON OR ENTITY OTHER THAN COMPANY. COMPANYALSO DOES NOT WARRANT ANY THIRD- PARTY PRODUCTS PROCURED ON BEHALF OF CLIENT. IF THERE ARE ANY PRODUCT WARRANTIES PROVIDED BY THE
MANUFACTURER OF THE PRODUCT, ANY REMEDY SHOULD BE REQUESTED DIRECTLY FROM MANUFACTURER AND COMPANY HAS NO LIABILITY ASSOCIATED THEREWITH.
EXCEPT AS EXPRESSLY PROVIDED IN THIS ORDER OR THE AGREEMENT, COMPANY DOES NOT MAKE OR GIVE ANY REPRESENTATION OR WARRANTY, WHETHER SUCH REPRESENTATION OR WARRANTY BE EXPRESS OR IMPLIED.
INCLUDING ANY WARRANTY OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE OR ANY REPRESENTATION OR WARRANTY FROM COURSE OF DEALING OR USAGE OF TRADE.
In the event that Client asserts any claim for warranty services hereunder and such claim relates to any matter that is mutually determined by the Parties not to be Company's responsibility hereunder (including any problem with Client's computer hardware or software that was not caused by any Services performed by Company), Client shall pay Company for all costs incurred for all evaluation, correction or other services performed by Company relating to such claim on a time and materials basis at Company's then-standard rates. [remainder of page intentionally left blank]
Addendum No. 1 to Master Services Agreement No. 24603 Page 9 of 13 -31-
COMMUNITY DEVELOPMENT ASSUMPTIONS, TERMS & CONDITIONS
THESE ASSUMPTIONS, TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED FOR MCCi COMMUNITY DEVELOPMENT (THE ”SOLUTION”). THESE PROVISIONS SHALL SURVIVE AFTER TERMINATION OR EXPIRATION OF ANY AND ALL PORTIONS OF THE ORDER.
WARRANTIES & DISCLAIMERS
MCCi DOES NOT PROMISE THAT THE SOLUTION WILL BE UNINTERRUPTED OR ERROR-FREE. CLIENT ACKNOWLEDGES
THAT THERE ARE RISKS INHERENT IN INTERNET CONNECTIVITY THAT COULD RESULT IN THE LOSS OF CLIENT PRIVACY, CLIENT DATA, CONFIDENTIAL INFORMATION, AND PROPERTY.
MCCi Warranties. MCCi warrants that (i) the Solution shall perform materially in accordance with any specifications or descriptions set forth herein, (ii) subject to exceptions related to non~MCCi software, the functionality of the Solution will not be materially decreased during the term of this Order, (iii) MCCi will use industry standard measures to not transmit malicious code and the like (”Malicious Code") to Client, provided that if Client or a user uploads a file containing Malicious Code into the Solution Client shall be liable for the same; and (iv) to MCCi’s knowledge, Client’s use of the Solution in strict compliance with the Order shall not infringe or violate the intellectual property rights of any third-party.
The warranties herein are void to the extent of any Client failure to perform in accordance with the Order and any licensing terms. MCCi shall not be responsible for any decrease in functionality or other issues that are the result of (i) the Solution not being used in accordance with the Order, (ii) the Solution being modified or altered by or on behalf of Client without MCCi’s written permission, or (iii) Internet or network connections, third-party software, streaming services, computers, equipment and/or devices not supplied by MCCi.
Client Warranties. Client warrants that MCCi’s use of Client data and/or any other item provided by Client, in accordance with the Order will not infringe or violate the intellectual property or other rights of any third party.
Client warrants that it shall have all rights and licenses of third-parties necessary or appropriate for MCCi to access or use third-party products provided by Client and agrees to produce evidence of such rights and licenses upon the reasonable request of MCCi.
ACCEPTABLE USE
Client agrees that it will not misuse or attempt to misuse the Solution, and that the Solution will only be used in a manner consistent with the Order. Client will not upload malware or any other malicious software to the Solution.
Client is also responsible for ensuring that no classified, confidential, or illegal information is provided to or through the. Solution.
Client acknowledges and agrees that all use of the Solution hosted on the Azure Cloud is subject to the Microsoft terms and conditions surrounding the same. MCCi’s obligations and liability and Client’s rights are limited by the same. Further, MCCi neither accepts liability for, nor warrants the functionality, utility, availability, reliability, or accuracy of, third-party software or third-party services.
INFORMATION & PRIVACY
By using the Solution, Client will be providing MCCi with information. Client retains full ownership of its information, and MCCi does not assert ownership. These Assumptions, Terms & Conditions do not grant MCCi any rights to Client's information or intellectual property except for the limited rights that are needed to run the Solution, as explained below.
Addendum No. 1 to Master Services Agreement No. 24603 Page 10 of 13 -32-
MCCi may need Client’s permission to handle its information as directed and required for the functioning of the Solution. An example is hosting files or sharing them. Client hereby grants a license to MCCi to use and process such information solely to the extent necessary to fulfill MCCi’s obligations. This license also extends to trusted third parties MCCi works with to do the same.
Client is solely responsible for its conduct, the content of its files, and its communications with others while using the Solution. For example, it is Client's responsibility to ensure that it has the rights or permission needed to comply with these Assumptions, Terms & Conditions.
INFORMATION SHARING AND DISCLOSURE
MCCi may use certain trusted third-party companies and individuals to help MCCi provide, analyze, and improve the Solution (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Solution’s features).
The parties acknowledge that in the course of the relationship between Client and MCCi, each may receive Confidential Information (as defined below) of the other party. Any and all Confidential Information in any form or media obtained by a Recipient (defined below) shall be held in confidence and shall not be copied, reproduced, or disclosed to third parties for any purpose whatsoever except as necessary in connection with the performance of the applicable party's obligations. Each Recipient further acknowledges that it shall not use such Confidential Information for any purposes other than in connection with the activities contemplated by the Order. All MCCi personnel assigned by MCCi to Client will sign appropriate forms of confidentiality agreements on or prior to their start date. "Confidential Information” means any and all confidential information of a party disclosed to the other party, including, but not limited to, research, development, proprietary software, technical information, techniques, know- how, trade secrets, processes, clients, employees, consultants, pricing information and financial and business information, plans and systems. Confidential Information shall not include information which: (i) was known to the party receiving the information (the "Recipient") prior to the time‘of disclosure by the other party (the ”Disclosing Party”); (ii) at the time of disclosure is generally available to the public or after disclosure becomes generally available to the public through no breach of the Order, these Assumptions, Terms & Conditions or other wrongful act by the Recipient; (iii) was lawfully received by Recipient from a third-party without any obligation of confidentiality, or (iv) is required to be disclosed by law or order of a court of competentjurisdiction or regulatory authority.
The obligations set forth in this Section shall survive the termination of the Order for a period of three (3) years thereafter.
INTELLECTUAL PROPERTY
The Solution and any services surrounding the same herein are not considered ”Works made for Hire” or otherwise a grant of any right, title or interest. Except for the license grant herein, all rights to the Solution and all services surrounding the same are—and remain—with MCCi. Client shall retain a non-exclusive, royalty-free, world-wide, perpetual license to use the output generated by Solution and stored external to Solution by Client during the Subscription Period.
Except for the license grants hereunder, as between Client and MCCi, Client retains all rights to Client data and information.
Addendum No. 1 to Master Services Agreement No. 24603 Page 11 of 13 -33-
ACCOUNT SECURITY
Client is responsible for safeguarding the passwords that are used to access the Solution and agrees not to disclose passwords to any third-party. Client is responsible for any activity using its account, whether or not it authorized that activity. Client will immediately notify MCCi of any unauthorized use of Client's account. Client acknowledges that if it wishes to protect its transmission of data or files to the Solution, it is Client’s responsibility to use a secure network to communicate with the Solution.
DATA RETENTION & ACCESS
MCCi will retain Client’s information for as long as its account is active or as needed to provide the Solution. lf Client wishes to cancel its account or request that MCCi no longer use Client’s information to provide the Solution, Client may request that MCCi delete its account. MCCi may retain and use Client’s information as necessary to comply with legal obligations, resolve disputes, and enforce mutual agreements. Consistent with these requirements, MCCi will try to delete Client’s information quickly upon request. Please note, however, that there might be latency in’deleting information from MCCi servers and backed-up versions might exist after deletion. In addition, MCCi does not delete Client information from its server’s files that Client has in common with other users. Client understands and agrees that once the Client instance of the Solution is decommissioned, MCCi may not be able to provide Client a copy of the data included therein. Client agrees that it will back up all Client information that it requires. MCCi may decommission any environment after 45 days of Client not maintaining an active subscription to the applicable environment, including without limitation, as a result of non-renewal and/or non-payment.
LICENSED SOFTWARE AND SERVICES
During the term of the Order and any applicable addenda, MCCi grants to Client and Client accepts a non-transferable, revocable, non-exclusive, and limited license to use the Solution as defined herein subject to the terms, obligations and restrictions set forth in the Order. All rights to the Solution not granted to Client are reserved by MCCi.
NON-MCCI APPLICATIONS AND PROVIDERS
The Solution may contain links to third-party websites or resources. MCCi does not endorse and is not responsible or liable for third-party websites, including, without limitation, availability, accuracy, the related content, products, or services. An example would be a third-party payment processor. Client is solely responsible for its use of any such websites or resources.
Acquisition of Non-MCCi Products and Services
MCCi or third parties may from time to time make available to Client third-party products or services, including but not limited to non-MCCi applications and implementation, customization, and other consulting services. MCCi does not warrant or support products or services not created or produced by MCCi, except as specified in the Order and/or applicable addenda. If Client desires such warranties, it should seek those from the applicable third-party.
Non-MCCi Built Applications and Client Information
If Client installs or enables non-MCCi applications for use with the Solution, Client acknowledges that MCCi may allow providers of those non-MCCi applications to access Client information as required for the interoperation of such non- MCCi applications with the Solution. MCCi shall not be responsible for any disclosure, modification or deletion of Client information resulting from any such access by non-MCCi application and/or providers. The Solution may allow Client to restrict such access by restricting users from installing or enabling such non-MCCi applications for use with the Solution. MCCi is not responsible for, and Client agrees to hold MCCi harmless from any third-party claims or liability owed to third parties resulting from any unauthorized use or disclosure or any damage or loss of Client Addendum No. 1 to Master Services Agreement No. 24603 Page 12 of 13 -34-
information as a result of use of non-MCCi applications or access to Client information by non-MCCi application and/or providers.
Integration with Non-MCCi Services
The Solution may contain features designed to interoperate with non-MCCi applications (e.g., Laserfiche, e-PlanSoft, payment processing applications, etc.). To use such features, Client may be required to obtain access to such non- MCCi applications from their providers. If the provider of any such non-MCCi application ceases to make the non- MCCi application available for interoperation with the corresponding Solution features on reasonable terms, MCCi may cease providing such features without entitling Client to any refund, credit, or other compensation, unless the provider of such non-MCCi application provides for a refund of such fees.
Addendum No. 1 to Master Services Agreement No. 24603 Page 13 of 13 -35-
mcc:
Exhibit A:
Statement of Work
City of Bellflower
Community Deveiopment Implementation and Configuration
Issued: June 19, 2025
Valid for 30 days
STATEMENT OF WORK ("SOW")
This Statement of Work (including appendices hereto, the (“SOW”) is part of Client's Master Agreement with MCCi (the "Master Agreement") and will serve as an Exhibit to the Order. If there is any conflict or inconsistency between the provisions of this SOW and the Master Agreement, the provisions of the Master Agreement shall apply unless the discrepancy is specifically called out within this SOW in which case this SOW shall control solely with respect to such conflict or inconsistency. All capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Master Agreement. in consideration of the foregoing and of the mutual covenants and promises set forth herein, MCCi and Client agree as follows:
BACKGROUND
Client is looking for a business process management platform that is designed with local government in mind. The MCCi Community Development Platform should allow for Building/Planning Permit and Sub-Type Applications, Engineering Permit and inspection Types and Workflows.
PROJECT OBJECTIVES
- Installation of MCCi Platform
- Landing Page With Form upload and email notification
- Resident Portal design and layout
- Consulting and Requirements Definitions for Forms and Workflows - Development of Forms and Workflows
- Development of Integrations
- Data Migration
- MCCi System Training - Virtual
- Transition of Project artifacts to Support Team
[remainder of page left intentionally blank]
7-,; m cm I Professional Services Statement of Work_version 2021.8 Page 2 of 15 -37-
PROJECT STAKEHOLDERS
GENERAL INFORMATION
PROJECT NAME
Implementation and Configuration
. l Community Development E TBD E
MCCi SOW PREPARATION INFORMATION
l E Director of E 2 . . . l . . . { Mike Pazuki Intelligent ‘ mpazukIccmnovationscom Automation
PROJECT MANAGER MCCi SINGLE POINT OF CONTACT
William Velasco
PHONE NUMBER
850-701-0725 ext. 1710
CLIENT DECISION MAKER
PHONE NUMBER
562-804-1424 X2228 E Elizabeth Oba E Director l eobaQbellflowerorg
CLIENT PROJECT STAKEHOLDERS
NAME TITLE EMAIL
Rowena Genilo- Planning E rgeniloQbellflower.org
E Concepcion E Manager 3
PHONE NUMBER
562-804-1424 X2228 E
.-.-;, 2222 mcc.
[remainder of page left intentionally blank]
I Professional Services Statement of Work_version 2021.8 Page 3 of 15 -33-
MILESTONES & DELIVERABLES
MILESTONE DELIVERABLES
#1: Project Kickoff and Project Kickoff: MCCi team will coordinate and conduct a meeting with Client project Project Staging stakeholders to review project objectives, assumptions, deliverable(s); and discuss procedures, plans, collaboration platform, roles, timeline, etc.
Remote Access Set Up for MCCi Project Team: Client IT contact will work with MCCi Project Manager to plan for the appropriate remote server access needed for the project and according to Client’s internal security protocols.
Creation of Project Board: MCCI Project Manager will create and manage project timelines, milestones, deliverables, communication, etc. through the Project Management Tool of MCCi’s choosing and provide access to Client’s project team.
MCCi project manager will work with Client team to establish routine status meetings.
CLIENT DELIVERABLES
- Project Personnel Contact Information
- Confirmation of Access to Project Board
MCCi DELIVERABLES
- Project team assignments
- Kickoff session
- Project Board
- Project status report template
#2: Landing Page, MCCi will create a landing page, externally facing, for the submission of plans.
External Portal Build
CLIENT DELIVERABLES
- Provide data model for the form
- Provide email account(s) or distribution list for notifications - Provide SME to discuss build of the Form
- Define User Permissions to document access
- Sign-off on design specifications and requirement definitions - Testing & Final approval fOr Deployment
MCCi DELIVERABLES
- Landing Page & Portal Design:
0 Define Page Requirements
0 Define security parameters (user access)
0 Define document handling
0 Define notification cadence
- Form Design Mock-up
- Page, Form, & Email Notification Build
- Form & Email Notification Testing
- Training Session - Review page functionality
- Landing Page & Portal Deployment (post client approval) gm CCI I Professional Services Statement of Work_version 2021.8 Page 4 of 1 5
EXCLUSIONS
- MCCi will not perform any updates and/or modifications to the existing Client website.
- MCCi will not build any internal workflows/reviews/approvals of form submission.
- MCCi will not build any external communications/automated emails to submittors.
- MCCi will not build any intergrations with any third party applications.
ASSUMPTIONS
Client will provide content and artwork to be used for the landing page portal. Any modification requests or deliverable changes not defined in this milestone will require a change order. This landing page is a temporary solution. It will removed after the full solution is deployed (milestone 8).
#3: Project Discovery MCCi will complete requirements gathering with client stakeholders to services and and Requirements deliverables specific to Milestone(s) #3 and/or #4.
Gathering for MCCi Platform CLIENT DELIVERABLES
- Provide data model for each form
- Provide existing workflow documentation (if available) - Provide access and/or screenshot for case types
- Provide template letters
- Provide SME to discuss end-to-end process for up to
. o 11 Building Permit Applications (and/or Sub-Types) and Workflows o 20 Planning Type Applications and Workflows
o 26 Engineering Inspection Type Applications
0 1 Engineering Permit Type
- Existing site hosting information
- Define User Permissions
- Define Rates and/or Fee Schedule(s)
- Sign-off on design specifications and requirement definitions MCCi DELIVERABLES
- Citizen Portal Design:
0 Build page wireframe(s)
0 Define security parameters (user access)
0 Define data integration(s)
0 Define data migration
. Landing Page Design
- Form Design Mock-ups
- Workflow Diagram Mock-ups
- Integration Definitions
- Migration Definitions
- Training Schedule
EXCLUSIONS
MCCi will not perform any updates and/or modifications to the existing Client website.
ASSUMPTIONS
Client will provide content and artwork to be used for the citizen portal. Any modification requests or deliverable changes not defined in this milestone will require a change order.
zmcci I Professional Services Statement of Work_version 2021.8 Page 5 Of 15 -40-
#4: Development of
MCCi Platform
Milestone Description: The development of solution defined per milestone #2.
CLIENT DELIVERABLES
- Assist with development of Test Stories.
- Provide sample data.
- SME for sprint reviews during development lifecycie.
- Provide a dedicated Laserfiche named user license for the CWSAPI - Provide an outward-facing server for installation of the CWSAPI MCCi DELIVERABLES
- Development of up to
o 11 Building Permit Applications (and/or Sub-Types) and Workflows o 20 Planning Type Applications and Workfiows
o 26 Engineering Inspection Type Applications
0 1 Engineering Permit Type
- Up to 66 template letter integrations for applications/forms - Up to 15 Standard Reports
- Systems integration for
o E-PianSoft integration
ESRI ArcGIS — up to 5 layers
Daily Financial Report | CSV Export
MS 365 with $50
ClearPay Merchant Integration
Laserfiche Integration
0 SolarApp+ integration
EXCLUSIONS
MCCi will not build any features or functions not defined in the agreed upon requirements definition documentation completed in Milestone #2. MCCi will not perform any modifications to client existing website.
ASSUMPTIONS
- Access to Client Laserfiche Environment is provided to MCCi - Microsoft .NET Framework 4.6.1 is installed and configured on Client Provided Server
- Microsoft Visual C++ Runtime 2017 is installed and configured on Client Provided Server
- Client will provide access to an SME to have regularly scheduled reviews throughout the development Iifecycle.
- MCCi will provide the subdomain for the GoveBuilt Citizen Portal. - Any modification requests or deliverable changes not defined in during Milestone #2, will require a change order.
00 0
0 0
#5: Data Migration Milestone Description: Migration of existing data to MCCi Citizen Portal.
CLIENT DELIVERABLES
- Provide data to be migrated. Max data size of 200 GB. 0 SQL compatible data file or CSV files
- SME / Client DBA data review session(s).
- Approve data mapping and/or schema for MCCi System
MCCi DELIVERABLES
- Review Data sets with Client DBA or SME
- Define data mapping and/or Schema.
- Perform upload of case data for
0 Plans [up to 10k data records]
gm CCi I Professional Services Statement of Work_version 2021.8 Page 6 of 15 -41-
Inspections [up to 1k data records]
Permits [up to 30k data records]
Permit Fees [up to 25k data records]
Inspections [up to 900k data records] 00
0 0
EXCLUSIONS
- Client data, unless othenNise stated in this section, will not be altered by MCCi.
- Documents or other media will not be included as part of this migration effort.
ASSUMPTIONS
Client will provide data as defined above. Any data provided for migration outside of the above stated format will require a change order.
#6: Alpha Testing and
User Acceptance
Testing (UAT)
MCCi will complete Alpha testing of the delivered solutions to ensure they function based upon the outlined design. Client Testing Team will execute User Acceptance Testing (UAT). Client is responsible for fully testing configurations prior to going live.
Client will have 2 weeks (10 business days) to complete UAT. #7: MCCi
Comprehensive
Training
The MCCi training program provides a comprehensive overview of the platform, covering key areas such as navigation, user management, forms creation, inspections, reporting, payment processing, and mobile app functionality.
Participants will gain hands-on experience in using the system to handle administrative tasks, manage forms, schedule and complete inspections, generate reports, and process payments. This training is designed to ensure users can effectively manage the platform's features and optimize their use of the MCCi system.
CLIENT REQUIREMENTS
- Have a user account available for each attendee participating in the training. - Have an access point for each attendee (laptop, desktop, etc.).
ASSUMPTIONS
- Completion of the MCCi Overview Training is a prerequisite for all other training sessions.
- Attendees have necessary security permissions for applicable access. - Clients with both MCCi Inspections and MCCi Mobile training packages will have a combined training session (if applicable).
- Provide training for up to twelve (12) users per session.
EXCLUSIONS
- MCCi is not responsible for customizing training materials for the client. - New content, corrections, and/or updates will not be configured in this training.
- Troubleshooting and/or development assistance will not be provided by the trainer.
- Training on 3rd party software integrations will not be provided. - Query reports,JSON,]avaScript, and other types of coding are not included.
MCCi DELIVERABLES FOR MCCi OVERVIEW TRAINING
- Provide up to four (4) training session for ninety (90) minutes. - Provide overview training of the client’s system according to the package description.
I MCCI DELIVERABLES FOR MCCi ADMIN & CONFIGURATION TRAINING g I Provide one (1) training session for ninety (90) minutes. fimCCl | Professional Sen/ices Statement of Work_version 2021.8 Page 7 of 15 -42-
- Provide a review of the administration sections of the client's system according to the package description.
MCCi DELIVERABLES FOR MCCi INSPECTIONS
- Provide up to four (4) training session for ninety (90) minutes. - Provide training on the inspections section of the client's system according to the package description.
MCCi DELIVERABLES MCCi MOBILE APP TRAINING
- Provide up to four (4) training session for one (1) hour. - Provide training on the MCCi Mobile App related to the client's system according to the package description.
- Ensure the activation of the MCCi Mobile Hub for the client site prior to training.
MCCi DELIVERABLES FOR MCCi FINANCE & PAYMENTS TRAINING
- Provide one (1) training session for ninety (90) minutes. - Provide a review of the finance and payments section and actions related to the client's system according to the package description.
MCCi DELIVERABLES FOR MCCi REPORTS TRAINING
. Provide up to four (4) training session for ninety (90) minutes. - Provide training on how to utilize the reports section of the client's system according to the package description.
MCCi DELIVERABLES FOR MCCi FORMS TRAINING
- Provide one (1) training session for two (2) hours.
- Provide a review of the administration sections of the client's system according to the package description.
MCCi DELIVERABLES FOR MCCiWORKFLOW
- Provide one (1) training session for two (2) hours.
. Provide a review of the administration sections of the client's system according to the package description.
#8: Solution Acceptance Client will go fully live with the system and configured processes. Aformal wrap-up & Project Closeout call will be held to transition Client to their MCCi Account Management and Support team.
#9: Landing Page, MCCi will remove the landing page no later than 30 days after solution go live. The External Portal date and time for the portal landing page shutdown, will be mutually agreed upon by Shutdown the client and MCCi.
#10: Post- MCCi Project Team will continue to be available for 10-days [Not to Exceed ten [1 0] Implementation hours] after System Handoff to support team. This time should be leveraged by Client Configuration for minor modifications, assistance with deployment, strategy meetings, etc.
Assistance
gmccl l Professional Services Statement of Work_version 2021.8 Page 8 of 15 -43-
EXCLUDED
GENERAL
- MCCi is not responsible for creating or maintaining backup and recovery plans. - MCCi is not responsible for creating training documentation. - MCCi is not responsible for final testing including, but not limited to configuration changes made by Client’s team prior to system Handoff.
- Except where specifically noted, no custom coding is included; configuration work is restricted to the capabilities associated with the out-of-the-box solution.
- MCCi is not responsible for anything not expressly included in this SOW. {gm CCi I Professional Services Statement of Work_version 2021.8 Page 9 of 15 -44-
SOW ASSUMPTIONS
The following assumptions serve as the basis for this SOW. Any service or activity not described in this SOW is not included in the Scope of services to be provided. Variations to the following may impact the SOW's cost and/or schedulejustifying a Change Order (defined below).
DELlVERABLE ACCEPTANCE CRITERIA
MCCi’s completion of a Deliverable to Client shall constitute that MCCi has conducted its own review and believes it meets Client's requirements. Client shall then have the right to conduct its own review of the Deliverable as Client deems necessary. If Client, in its reasonable discretion, determines that any submitted Deliverable does not meet the agreed upon expectations, Client shall have five (5) business days after MCCi's submission to give written notice to MCCi specifying the deficiencies in reasonable detail. MCCi shall use reasonable efforts to promptly resolve any such deficiencies. Upon resolution of any such deficiencies, MCCi shall resubmit the Deliverable for review as set forth above. Notwithstanding the foregoing, if Client fails to reject any Deliverable within five (5) business days, such Deliverable shall be deemed accepted.
GENERAL
- Client agrees that the work schedule described herein represents MCCi's current best estimate and is subject to possible change due to circumstances beyond MCCi’s direct control and/or new or additional information discovered during the course of the project. Further, Client understands and acknowledges that MCCi’s ability to meet such work schedule is dependent upon, among other things, the accuracy of the assumptions and representations made by Client, the timeliness of Client business decisions, and the performance of Client and Client's vendor personnel in meeting their obligations for this project and in accordance with this SOW. - If either party identifies a business issue during the project, MCCi and Client mustjointly establish a plan to resolve the issues with a potential impact analysis of timeline and budget within five (5) business days of identification.
- Any necessary business decision resulting from the identified business issues must be made by Client within five (5) business days from request.
- Client shall provide MCCi accurate data throughout the requirements gathering process. - Client is responsible to ensure that adequate hardware/infrastructure is in place and capable of handling the extra resources that may be required to support the Business Process Configuration, related software, etc. - Any additional software licensing needs related to this service/process configuration have not been considered or included as part of this SOW. Client is responsible for ensuring that the required software licensing is available.
- If the Services require MCCi to access or use any third party software products provided or used, Client warrants that it shall have all rights and licenses of third parties necessary or appropriate for MCCi to access or use such third party products and agrees to produce evidence of such rights and licenses upon the reasonable request of MCCi and to indemnify, hold harmless and defend MCCi from and against any claims, actions, demands, lawsuits, damages, liabilities, settlements, penalties, fines, costs and expenses (including reasonable attorneys' fees) to the extent arising from MCCi's access to or use of such third party products. - Client will maintain primary contacts and project staff for the duration of the project, as a change in staff may result in a Change Order for time spent by MCCi on retraining, reeducating, or changes in direction. . Through the course of this project, MCCi may choose to utilize the third-party services for project management and team collaboration. Documentation and correspondence exchanged between MCCi and Client may be stored in third—party platforms. '
- Client will ensure that all Client's personnel who may be necessary or appropriate for the successful performance of the Services will, on reasonable notice:‘(i) be available to assist MCCi' personnel by answering business, technical and operational questions and providing requested documents, guidelines and procedures in a timely manner; (ii) participate in the Services as reasonably necessary for performance under this SOW; 'émCCi I Professional Services Statement of Work_version 2021.8 Page 10 of 15 -45-
and (iii) be available to assist MCCi with any other activities or tasks required to complete the Services in accordance with this SOW.
The Post-Implementation Configuration Assistance is for a fixed period. This assistance is intended to aid in transitioning Client to MCCi Support.
,All Services pricing assumes MCCi will not need to access any Client system. Any requirement for MCCi personnel to access Client system will require a change order.
Projects enter "On-Hold" status when (i) Client requests a delay in starting a new project, or (ii) Client is unresponsive for more than 15 business days during an active project. On-Hold status will remain until a new project start date is mutually agreed upon, or until Closed. MCCi may elect to Close the project due to project remaining On-Hold for more than 35 business days.
Projects that are Closed prior to completion, will be billed for any progress made to date and the MCCi project team will no longer be assigned to the project. Billing for progress made to date is based on the number of hours worked or the estimated percentage of the project that has been completed, whichever is greater.
Subsequently, a new order is required to restart a Closed project, and to have new MCCi project resources assigned.
Client will provide a single point of contact responsible for coordinating communications and scheduling amongst Client stakeholders.
MCCi will conduct a project kickoff call with Client to set objectives and review systems/processes used.
All services will be performed Monday — Friday, 8 am to 5 pm EST.
MCCi will only provide recordings of trainings or meetings if requested in advance. Requested recordings will be available through the Training Center.
Client will ensure previously agreed upon scheduled trainings are attended by their staff. For cancellations or rescheduling, the minimum notice period requirement to avoid penalties is 2 calendar weeks prior to the training date. Penalties: (i) Regardless of the notification time period, if the training was to be in person and MCCi has incurred non-refundable travel expenses, client will reimburse MCCi accordingly, and (ii) If client cancels or reschedules training within 7 calendar days and no less than 48 hours from the training date, the client will forfeit half of the allotted training time, or be assessed a fee equal to 50% of the training package purchased, or (ii) If the client cancels or reschedules the training within 48 hours of the training date, or is a no show on the training date, the training package purchased will be charged in full and forfeited by the client.
GENERAL TESTING DEFINITIONS
Alpha Testing - Defined as internal acceptance testing performed by the project team prior to releasing the product or configuration to the Client
Basic Deployment Testing - Defined as testing to ensure that the crucial functions of the system are operating properly, and that the deployment is stable
Beta Testing - Defined as the testing performed to verify functionality and fulfillment of user requirements User Acceptance Testing - Defined as testing performed by the Client’s users to verify and accept the implemented functionality or deployment
LIMITED LIABILITY
If the Master Agreement is silent on each party's limited liability, or there exists no master agreement, except for breach of any intellectual property right, or end user terms of use, and/or license agreement, liability is limited to the amount of dollars received by MCCi directly associated with this Order in the six (6) months prior to the date of the Claim. If the applicable agreement provides for a limitation of liability, then such limitation applies to the greatest extent allowed.
INSTALLATION
Client shall be responsible for defining, testing, and otherwise managing users and user group security, privileges, feature rights, and access rights.
'é-mCCi | Professional Services Statement of Work_version 2021.8 Page 11 of 15 -45-
- Client shall provide support for any APl-related configurations and integrations being developed by its team or third parties. '
- Client shall identify users participating in the business processes and ensure that appropriate user licensing has been acquired/assigned to them based on their role. - MCCi’s technical team will be provided unattended remote access to Client's Content Management System during the duration of the project outlined in this SOW. [remainder of page left intentional/y blank]
"’ m CCi | Professional Services Statement of Work_version 2021.8 ' Page 12 of 15 '2- -47-
ROLES 8: RESPONSIBILITIES
PROGRAM MANAGER
Responsible for overseeing overall engagement and relationship success through project review, resource management and assistance, stakeholder escalation, roadmaps, and other program management activities.
PROJECT MANAG ER
Responsible for planning, organizing, managing, controlling, and facilitating communicating all phases of the project.
Will work with project resources to ensure accurate scoping and timely delivery of project.
SYSTEM ENGINEER
Responsible for integrating project technical aspects and making information relatable to non-technical personnel.
Will work through each phase of the given system and process, from plan along with expansion to validation and operation, on measurable risk assessment, regularly concentrating on performance, testing, scheduling, and budgets. [remainder of page left intentionally blank]
9mcci I Professional Services Statement of Work_version 2021.8 Page 13 of 1 5 -43-
BILLING SCHEDULE
FIXED FEE BILLING SCHEDULE
MCCi will bill Client based on the schedule defined below and will bill for actual out of pocket expenses incurred on a monthly basis.
Kick Off & Achievement of Milestones 1 & 2 $2,196.92
Achievement of Milestones 3 & 4 $24,073.00
Achievement of Milestones 5 & 6 $24 906.00
Achievement of Milestones 7 & 8 $1 672.78
Close - Achievement of Milestones 9 & 10 - Fin I 451.30 ., _. , , ‘ " ‘ $66,300.00
If either the Client or MCCi cancels any or all services in accordance with the Master Agreement, MCCi may invoice Client for a pro-rated share of the uncompleted work/milestone(s) for services actually performed through the effective date of such termination.
gm CCI I Professional Services Statement of Work_version 2021.8 Page 14 of 15 -49-
PROCESS & ESCALATION
CHANGE ORDER PROCESS
A Change Order is defined as a modification to the original contract price to complete Deliverables outlined in the SOW or a revised SOW to describe work required to fulfil the SOW. As this project progresses, it may be necessary to amend this SOW. Client understands that any change to this initial SOW will affect the fee and may extend the project completion date. If changes are required, Client will send a written request to MCCi outliningthe requested change(s).
MCCi will assess the change(s) and provide Client with a formal Change Order request. This Change Order will include the details of the scope change, as well as any additional cost that may be necessary in order to implement the same.
It may be necessary to halt work on this project while Client reviews the Change Order request. After reviewing and approving the Change Order request, Client must return a signed copy to MCCi before work may proceed on the project.
ISSUE ESCALATION
Client may use the following contact information for resolution and escalation of any unresolved issues and tasks.
MCCi will acknowledge escalations in writing and include steps toward resolution.
NAME RESPONSIBILITY/ROLE CONTACT NUMBER
Victor D’Aurio Chief Operating Officer 850-701-0725 ext. 1604 [email protected] teem CCi | Professional Services Statement of Work_version 2021.8 Page 15 of 15 -50-