14-M — Bellflower City Council, September 22, 2025

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14-M
TO: Honorable Mayor and Members of the City Council

ATTENTION: Ryan Smoot, City Manager
Karl H. Berger, City Attorney

FROM: Brian McNerney, Director of Public Safety

SUBJECT: Consideration and possible action to authorize the City Manager to execute Agreement File No. 1097, as modified, with SoundThinking Inc., to implement ShotSpotter and PlateRanger systems to enhance public safety.

DATE: September 22, 2025

EXECUTIVE SUMMARY

On July 14, 2025, the City Council approved entering into an agreement with SoundThinking, Inc., (“SoundThinking”) for the use of public safety technology, specifically ShotSpotter (gunshot detection) and PlateRanger (license plate reading cameras) programs. The Director of Public Safety (“Director”) has been working with SoundThinking to finalize Agreement File No. 1097. The parties have, however, come to an impasse regarding indemnification language. The City Attorney advised that the risk to the City is significant enough to seek Council direction regarding whether to move forward with language requested by SoundThinking.

RECOMMENDATION TO CITY COUNCIL

1) Authorize the City Manager to execute Agreement File No. 1097, as modified, with SoundThinking Inc.; or

2) Alternatively, discuss and take other action related to this item.

FISCAL IMPACT

Sufficient funding has been included in the approved fiscal year 2025-2027 Operating Budget in Account No. 010-42054-2000 for the services being offered by SoundThinking.

DISCUSSION

The Director and representatives of SoundThinking made a presentation to the City Council on July 14, 2025, regarding the proposed ShotSpotter and PlateRanger technologies. Approval was provided at that meeting to enter into an agreement with SoundThinking for the provision of 40 PlateRanger cameras and 2-square miles of ShotSpotter sensors. Since that date, the parties worked to finalize an agreement to implement the project.

Staff Report – SoundThinking, Inc. – Agreement File No. 1097 September 22, 2025

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DISCUSSION – Continued

While most items were resolved, SoundThinking asked that the City’s standard indemnification language – which helps ensure that the City’s risk is minimized in any contract – be altered. Although alternatives were offered to SoundThinking – including removing the indemnification clause altogether (which would result in a court making a determination as to liability) – the parties were unable to reach agreement. The risks identified by the City Attorney include the following:

 False Positives and Misallocation of Resources. The gunshot detection system can produce false alarms, leading law enforcement to respond unnecessarily, potentially heightening risks for residents.
 Privacy Concerns. Placement of acoustic sensors in public areas raises the potential (however slight) for recording private conversations.  Evidentiary Reliability. Data may used in criminal cases despite not being peer-reviewed or independently validated, raising due process and reliability concerns if used as prosecutorial evidence.
 Civil Liberties. Use of aural detection and surveillance technology may result in claims regarding infringements on civil liberties.
 Privacy Invasion. These systems collect vast amounts of location data about vehicles, potentially revealing sensitive information about individuals’ movements, visits to medical facilities, places of worship, or political events.  Misreads and Errors. Automated License Plate Readers (ALPRs) can misread plates due to poor image quality, leading to wrongful law enforcement actions against innocent individuals.
 Data Leaks and Security Vulnerabilities: ALPR systems may have vulnerabilities, including exposed real-time video feeds and license plate data, putting sensitive information at risk of exposure or hacking.
 Data Misuse. Data obtained through these technologies may be utilized for improper uses, such as targeting specific groups or individuals.

Absent robust risk transfer from the City to the contractor, the City is exposed to potential claims and lawsuits for technology, operations, and decisions over which it has no (or little) control. SoundThinking’s insistence upon using its own indemnification language, which is the same language other cities such as Lakewood, Pico Rivera, and Hawaiian Gardens have accepted, and a cap on liability results in greater exposure to liability for the City.

The policy considerations regarding utilizing SoundThinking technologies may outweigh these concerns. Consequently, the City Council is being asked to weigh the risk of this agreement with the benefit to the public for the services it would provide. A copy of the staff report outlining those benefits (from July 14th) is attached for reference.

ATTACHMENTS

Agreement File No. 1097 ................................................................................................ 3 Staff Report from July, 14, 2025 .................................................................................. 112

AGREEMENT FILE NO. 1097

MASTER RIGHT OF WAY AGREEMENT

BY AND BETWEEN

THE CITY OF BELLFLOWER AND
SOUNDTHINKING INC.

FOR INSTALLATION OF SHOTSPOTTER

AND PLATERANGER TECHNOLOGY DEVICES

THIS MASTER RIGHT OF WAY AGREEMENT (the “Agreement”) is entered into this 22nd day of September, 2025 (the “Effective Date”) by and between the CITY OF BELLFLOWER, a charter city and municipal corporation (“City”) and SOUNDTHINKING INC., a Delaware corporation (“Provider”). The Parties agree as follows.

1. RECITALS. The Parties enter into this Agreement with reference to the following:

A. The City seeks to provide public safety tools by using Provider technology for gunshot detection (ShotSpotter®) and automated license plate readers (PlateRanger™);

B. Technology equipment installed by the Provider will be in and/or upon City’s right- of-way or private property;

Provider is solely responsible to secure authorization of the owner of any pole or structure located on private property in order to deploy technology equipment and will obtain a City permit for installation on City property for each location.

2. PROPRIETARY CAPACITY. City is acting in its proprietary capacity as a Party to this Agreement. The aesthetics of permitting Provider to install technology and equipment at various City owned property locations within the community is a critical condition of the authorization set forth in this Agreement.

3. DEFINITONS. All terms not otherwise defined in this Agreement or its Exhibits have the meanings set forth below:

A. “PlateRanger”, “PlateRanger System”, or “PlateRanger Subscription Services” means the Advanced License Plate Recognition (“ALPR”) Subscription Services provided by SoundThinking in partnership with Rekor.

B. “ShotSpotter”, “ShotSpotter® System”, “ShotSpotter Software”, or “ShotSpotter Subscription Services” means the ShotSpotter Gunshot Detection, Location, and Forensic Analysis Service.

C. “Subscription Services” means collectively the services provided to the City on a subscription basis under the terms set forth in Exhibit “B” Master Services Agreement (the “Master Services Agreement”) and its Addenda attached hereto.

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City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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4. LICENSE TO USE PROPERTY.

A. Subject to this Agreement, City agrees to license Provider to use certain space (the “Space”) located in City’s right-of-way and other real property owned by City in fee (collectively, the “Property”) for installing, operating, and maintaining PlateRanger Hardware and/or ShotSpotter sensors (collectively “Hardware Equipment”) only. The Property may not be used for any other purpose.

B. The Space must be identified in all encroachment permits (the “Permits”) issued by City in accordance with the Bellflower Municipal Code (“BMC”).

C. Provider is solely responsible to secure authorization from the owner of any pole or structure for purposes of attaching Hardware Equipment for which a permit is sought. City will provide reasonable assistance to Provider in obtaining permits or authorization.

D. City must approve the location and placement of all Hardware Equipment on City-owned property. Such approval will not be unreasonably withheld.

The City Manager, or designee, may make such determination.

E. City and Provider will agree upon a timeframe for Hardware Equipment installation and implementation.

5. SUPPORT.

A. Provider owns and will provide maintenance for all Provider Hardware Equipment provided in performance of this Agreement as set forth in Exhibit “B” and its Addenda.

B. Support for the Subscription Services will be provided as set forth in Exhibit “B” and its Addenda.

6. SUBSCRIPTION SERVICES RIGHTS IN DATA, LICENSE AND OWNERSHIP.

A. Terms for use, rights in data, license, and ownership of the Subscription Services provided under this Agreement are set forth in Exhibit “B” and its Addenda.

7. USE OF PREMISES.

A. Provider is responsible for designing the sensor array and determining the installation location within the contracted ShotSpotter coverage area (area in square miles) to deliver gunshot detection services. The City and provider will jointly agree on the locations for installation of the PlateRanger license plate reading cameras to parts of the City in accordance with this Agreement.

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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B. Implementation is further defined in Exhibit “B” and its Addenda.

C. Provider may deploy the Hardware Equipment in phases as mutually agreed upon between Provider and the City. Phases may occur in parallel with each other based on success of deployments, funding, and Permits.

D. City and Provider must comply with all applicable laws regarding captured license plate data including without limitation, California Senate Bill 34 and 274.

E. City will provide access and support for successful use of City owned property for Hardware Equipment installation including, without limitation:

1. Facilitating processing of Permits and assisting with sourcing power connections for Hardware Equipment as needed.

8. PERMITS. Before commencing any Hardware Equipment installation on City owned property, Provider must obtain Permits from City pursuant to the Bellflower Municipal Code (BMC). Each Permit will, for purposes of this Agreement, identify a location for installing Hardware Equipment subject to this Agreement (a “Licensed Location”). The Permits themselves, however, are governed by the BMC and not this Agreement, i.e., the conditions included in each Permit will be specific for a Licensed Location and are subject to all regulations within the BMC. Provider may surrender City-owned Licensed Locations at any time with or without cause upon 90- day notice to City. In an effort to continue to provide services to the community, City will work with Provider to identify equal or better alternate locations, before the surrender of an existing location. Provider must provide evidence of authorization to attach Provider’s Hardware Equipment to a pole or structure owned by an entity other than City if a Permit is required to be issued for that location.

9. TERM; FEES AND PAYMENTS.

A. Unless otherwise terminated, the initial term of this Agreement commence upon execution and continue for a period three (3) years from the date of service activation for each of the Subscription Services as further defined in Exhibit “B” and its Addenda.

B. City may change, amend, or terminate Provider’s use of the Property where Hardware Equipment is installed at any time, and in its sole discretion verbally or in writing with a 60-day notice. City will assist Provider in locating suitable replacement Property locations as applicable. Provider shall not be liable to City for any interruption of the Subscription Services or service availability issues resulting from the City’s termination of Property use or requirement to relocate Hardware Equipment.

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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C. Agreement fee schedule and payments are listed in Provider’s Proposal attached hereto as Exhibit “A”.

D. This Agreement will renew automatically on its expiration date for a maximum of two 1-year periods unless terminated by either Party in accordance with this Agreement.

10. CONDEMNATION. If all or part of private property which Provider has installed Hardware Equipment is acquired by City via eminent domain or purchase in lieu thereof, Provider acknowledges that it will have no claim to any compensation awarded for the taking of such property or any portion thereof or for loss of or damage to Provider’s improvements or Hardware Equipment. If any Provider Hardware Equipment must be relocated, Provider shall not be liable to City for any interruption of the Subscription Services or service availability issues resulting from such acquisition by the City and requirement to relocate Hardware Equipment.

11. RELOCATION BENEFITS. Provider acknowledges that it has been informed that City is a public entity and that Property was previously acquired by City for a public purpose. Provider further acknowledges that any rights acquired under this Agreement arose after the date of acquisition of Property and that said rights are subject to termination when Property is needed by City. Provider hereby acknowledges that at the time of said termination of this Agreement by City, it will not be a “displaced person” entitled to any of the relocation assistance or benefits offered to displaced persons under State or Federal law. Provider shall not be liable to City for any interruption of the Subscription Services or service availability issues resulting from any such termination by City or requirement to relocate Hardware Equipment.

12. ALTERATIONS. Provider will not make, or cause to be made, any alterations to the City-owned Property, or any part thereof, without City’s prior written consent.

13. HAZARDOUS/TOXIC WASTE . City has not, nor, to City’s knowledge, has any third party used, generated, stored or disposed of, or permitted the use, generation, storage or disposal of, any Hazardous Material (as defined below) on, under, about or within the Property in violation of any law or regulation.

Provider agrees that it will not use, generate, store or dispose of any Hazardous Material (as defined below) on, under, about or within the Property in violation of any law or regulation. Provider agrees to defend and indemnify City, to the extent stated in Section 16, against any and all losses, liabilities, claims or costs arising from any breach of any warranty or agreement contained in this Section.

As used in this Section, “Hazardous Material” means any substance, chemical or waste that is identified as hazardous, toxic or dangerous in any applicable federal, state or local law or regulation (including petroleum and asbestos).

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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14. SIGNS. Provider will not place any sign upon the City-owned Property without City’s prior written consent. Provider will pay for all costs of any approved signage and comply with all applicable sign codes and ordinances.

15. ASSIGNMENT. Provider will not be permitted to assign this Agreement or any interest therein without City’s written permission. The City Manager is authorized to grant such permission which will not be unreasonably withheld. Prior permission shall not be required due to an acquisition or merger, or by a successor of all or substantially all of the Provider’s business or assets, provided that notice is given to the City by the Provider as soon as reasonably practicable.

16. INDEMNIFICATION AND LIMITATION OF LIABILITY.

A. Provider shall, at its expense, indemnify, defend, save, and hold City harmless from any and all claims, lawsuits, or liability, including attorneys' fees and costs, arising out of, in connection with, any loss, damage, or injury to persons or property to the extent of the gross negligence, or wrongful act, error, or omission of Provider, its employees, agents, or subcontractors as a result of Provider’s or any of its employees, agents, or subcontractor’s performance pursuant to this Agreement. Provider shall not be required to indemnify City for any claims or actions caused to the extent of the gross negligence or wrongful act of City, its employees, agents, or contractors.

Notwithstanding the foregoing, if a claim, lawsuit, or liability results from or is contributed to by the actions or omissions of City, or its employees, agents, or contractors, Provider’s obligations under this provision shall be reduced to the extent of such actions or omissions based upon the principle of comparative fault.

Provider will hold City harmless and free from any and all liability arising out of this Agreement, or its performance, except for such loss or damage arising from City’s sole negligence or willful misconduct. Should City be named in any suit, or should any claim be against it, by suit or otherwise, whether the same be groundless or not, arising out of this Agreement, or its performance, pursuant to this Agreement, Provider will defend City (at City’s request and with counsel satisfactory to City) and will indemnify it for any judgment rendered against it or any sums paid out in settlement or otherwise.

B. For purposes of this section “City” includes City’s officers, officials, employees, agents, representatives, and certified volunteers.

C. In no event shall either Party, or any of its affiliates or any of its/their respective directors, officers, members, attorneys, employees, or agents, be liable to the other Party under any legal or equitable theory or claim, for lost profits, lost revenues, lost business opportunities, exemplary, punitive, special, indirect, incidental, or consequential damages, each of which is hereby excluded by agreement of the Parties, regardless of whether such damages were foreseeable or whether any Party or any entity has been advised of the possibility of such damages.

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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D. Except for its Intellectual Property infringement indemnity obligations set forth in Exhibit “B,” Provider’s cumulative liability for all losses, claims, suits, controversies, breaches or damages for any cause whatsoever arising out of or related to this Agreement, whether in contract, tort, by way of indemnification or under statute, and regardless of the form of action or legal theory shall not exceed the amount of insurance maintained by Provider available to cover the loss. The foregoing limitations shall apply without regard to any failure of essential purpose of any remedies given herein.

E. It is expressly understood and agreed that the foregoing provision will survive termination of this Agreement.

17. INSURANCE.

A. Before commencing performance under this Agreement, and at all other times this Agreement is effective, Provider will procure and maintain the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below:

Type of Insurance Limits
Commercial General Liability $1M ea. occ.; $2M general aggregate Automobile Liability – Any Auto $1M combined single limit Umbrella Liability $5M ea. occ.; $5M aggregate
E&O/Cyber Liability
Excess E&O/Cyber Liability $2.5M per claim/aggregate; $2.5M XS $2.5M Worker’s Compensation Statutory
Employer’s Liability
$2M ea. accident; $2M disease ea. employee
$2M policy limit

B. Commercial general liability insurance policies must be endorsed to name City, its officials, and employees as “additional insureds” under said insurance coverage and to state that such insurance will be deemed “primary” such that any other insurance that may be carried by City will be excess thereto. Such insurance will be on an “occurrence,” not a “claims made,” basis.

C. Provider will furnish to City duly authenticated Certificates of Insurance and Endorsements evidencing maintenance of the insurance required under this Agreement and such other evidence of insurance or copies of policies as may be reasonably required by City from time to time. Insurance must be placed with insurers with a current A.M. Best Company Rating equivalent to at least a Rating of “A:VII.” Certificate(s) must reflect that the insurer will provide thirty (30) day notice of any cancellation of coverage; alternatively, Provider shall provide such notice to the City. Provider will require its insurer to modify such certificates to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, and to delete the word “endeavor” with regard to any notice provisions.

D. Should Provider, for any reason, fail to obtain and maintain the insurance required by this Agreement, City may obtain such coverage at Provider’s expense and charge the cost of such insurance to Provider under this Agreement or terminate.

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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18. COMPLIANCE WITH LAW. Provider will, at its sole cost and expense, comply with all applicable requirements of all federal, state, and local authorities now in force, or which may hereafter be in force, pertaining to Provider’s services under this Agreement. The judgment of any court of competent jurisdiction, or the admission of Provider in any action or proceeding against Provider, whether City be a party thereto or not, that Provider has violated any such ordinance or statute in providing its services hereunder will be conclusive of that fact as between City and Provider.

19. INTERFERENCE.

A. Provider agrees that Provider’s Hardware Equipment installed on City owned Property will not cause interference that is measurable in accordance with industry standards to any City communications equipment including, without limitation, traffic signal control equipment. City agrees that City will not cause interference that is measurable in accordance with industry standards to the Hardware Equipment.

B. Without limiting any other rights or remedies, if interference occurs and continues for a period exceeding 48 hours following notice to the interfering party via telephone to Provider’s Support Team at 1-888-274-6877, or to City at (562) 804- 1424, extension 2259, the interfering party must reduce power or cease operations of the interfering equipment until the interference is cured.

C. The Parties acknowledge that there will not be an adequate remedy at law for noncompliance with the provisions of this section and therefore the Parties have the right to equitable remedies such as, without limitation, injunctive relief and specific performance.

20. REMOVAL AT END OF TERM; TERMINATION; ABANDONMENT OF RIGHT- OF- WAY; WIDENING.

A. Provider will, within 120 days after termination of this Agreement, restore the City owned Property to its original condition, reasonable wear and tear and casualty damage excepted. City agrees and acknowledges that all of the Hardware Equipment will remain the personal property of Provider and Provider will have the right to remove the same at any time during the Term, whether or not said items are considered fixtures and attachments to real property under applicable laws.

B. The Parties recognize that City may hold an easement interest only in certain of its Property. Upon abandonment by City of a road or section thereof, Provider may have no rights against the owner of the underlying fee estate to maintain its facilities. Provider will have no right to cause City to continue to operate such Property. In the event, in its reasonable discretion, City determines it is in the public interest to abandon such Property, the affected locations will terminate and Provider will not be obligated to pay City further fees, if any, for such locations.

City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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C. The Parties recognize that City may from time to time widen, expand and/or add sidewalks, bike trails or make other right-of-way improvements (collectively referred to as “Widening Improvements”). If Provider’s Hardware Equipment must be moved to accommodate said improvements, City may, but is not required to, work with Provider to identify equal or better alternate locations, before the surrender of an existing location.

D. Provider shall not be liable to City for any interruption of the Subscription Services or service availability issues resulting from the City’s requirement to relocate Hardware Equipment.

21. RIGHTS UPON SALE. Except as otherwise provided, should City at any time during the Term decide (i) to sell or transfer all or any part of the City owned Property to a purchaser other than Provider, or (ii) to grant to a third party by easement or other legal instrument an interest in and to a portion of a Licensed Location, or a larger portion thereof, for the purpose of operating and maintaining Hardware Equipment, such sale or grant of an easement or interest therein will be under and subject to this Agreement and any such purchaser or transferee will recognize Provider’s contractual rights.

22. DEFAULT. In the event there is a breach by a Party with respect to any material terms or provisions of this Agreement or its obligations under it, the non- breaching Party will give the breaching Party written notice of such breach. After receipt of such written notice, the breaching Party will have 60 days in which to cure any breach, provided the breaching Party will have such extended period as may be mutually agreed upon in writing beyond the sixty 60 days if such breach is not susceptible to cure within the 60-day period, provided that the breaching Party commences the cure within the 60-day period and thereafter continuously and diligently pursues the cure to completion. The non-breaching Party may not maintain any action or effect any remedies for default against the breaching Party unless and until the breaching Party has failed to cure the breach within the time periods provided in this Paragraph. Provider may terminate this Agreement immediately upon written notice to City in the event of a breach of Provider’s or its third-party vendor’s intellectual property rights.

23. CASUALTY. In the event of damage by fire or other casualty to City owned Property, not the fault or cause of Provider, that cannot reasonably be expected to be repaired within 45 days following same or if the Property is damaged by fire or other casualty so that such damage may reasonably be expected to disrupt Provider’s operations for more than 45 days, then Provider may, at any time following such fire or other casualty, provided City has not completed the restoration required to permit Provider to resume its operation, terminate this Agreement upon 15 days prior written notice to City.

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City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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24. WAIVER OF BREACH. Any express or implied waiver of a breach by either Party of any term of this Agreement will not constitute a waiver of any further breach of the same or other term of this Agreement.

25. ENTRY BY CITY AND PUBLIC. Neither this Agreement nor any Permit conveys any property interest to Provider. Except for areas restricted because of safety concerns, City and the general public will have unrestricted access upon City owned Property for all lawful acts.

26. POSSESSORY INTEREST TAXES. While this Agreement constitutes a license to use real property without any possessory interest granted to Provider, City nevertheless informs Provider pursuant to Revenue & Taxation Code § 107.6 that any property interest in the Property may be subject to property taxation if created and that Provider may be subject to the payment of property taxes levied on its interest. Provider may not deduct such amount from payments to City.

27. INSOLVENCY; RECEIVER. Either the appointment of a receiver to take possession of all or substantially all of the assets of a Party, or a general assignment by a Party for the benefit of creditors, or any action taken or offered by a Party under any insolvency or bankruptcy action, will constitute a breach of this Agreement by such Party and this Agreement may be terminated by the other Party in accordance with Section 22. In the event of termination by City under this Section 27, the right of way license granted under this Agreement will cease and terminate.

28. NOTICES. Except as otherwise expressly provided by law, all notices or other communications required or permitted by this Agreement or by law to be served on or given to either party to this Agreement by the other party will be in writing and will be deemed served when personally delivered to the party to whom they are directed, or in lieu of the personal service, upon deposit in the United States Mail, certified or registered mail, return receipt requested, postage prepaid, addressed to Provider at:

CONSULTANT CITY CONTACT
Kerry Neumann Brian McNerney
Director of Customer Service Director of Public Safety
SoundThinking, Inc. City of Bellflower
39300 Civic Center Drive, Ste. 300
Fremont, CA 94538
16615 Bellflower Boulevard
Bellflower, CA 90706
Phone: (888) 274-6877 Phone: (562) 925-0124, ext. 2532
Email: [email protected] Email: [email protected]

Either Party may change its address for the purpose of this Section by giving written notice of the change to the other Party.

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City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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29. ACCEPTANCE OF ELECTRONIC SIGNATURES. This Agreement and its amendments may be executed with electronic signatures in accordance with Government Code §16.5. Such electronic signatures will be treated in all respects as having the same effect as an original signature.

30. GOVERNING LAW. This Agreement has been made in and will be construed in accordance with the laws of the State of California and exclusive venue for any action involving this Agreement will be in Los Angeles County.

31. PARTIAL INVALIDITY. Should any provision of this Agreement be held by a court of competent jurisdiction to be either invalid or unenforceable, the remaining provisions of this Agreement will remain in effect, unimpaired by the holding.

32. ENTIRE AGREEMENT. This instrument including its Exhibits and Attachments constitute the sole understanding and agreement between City and Provider respecting the subject matter herein and supersedes all prior oral or written agreements with respect to the matters covered by this Agreement.

33. CONSTRUCTION. The language of each part of this Agreement will be construed simply and according to its fair meaning, and this Agreement will never be construed either for or against either party.

34. AUTHORITY/MODIFICATION. The Parties represent and warrant that all necessary action has been taken by the Parties to authorize the undersigned to execute this Agreement and to engage in the actions described herein. This Agreement may be modified by written agreement signed by both Parties. City’s city manager, or designee, may execute any such amendment on behalf of City.

35. COUNTERPARTS. This Agreement may be executed in any number or counterparts, each of which will be an original, but all of which together will constitute one instrument executed on the same date.

36. MUNICIPAL POWERS. Nothing in this Agreement is intended to, nor can it, act as a limitation on City’s present or future exercise of police powers in accordance with the California Constitution and applicable law.

[SIGNATURES ON NEXT PAGE]

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City of Bellflower
Agreement File No. 1097
SoundThinking, Inc.

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IN WITNESS WHEREOF, the parties hereto have executed this Agreement the day and year first hereinabove written.

CITY OF BELLFLOWER SOUNDTHINKING INC.

Ryan Smoot, City Manager Roxanne Lerner, Director of Contracts ATTEST:

Mayra Ochiqui, City Clerk
APPROVED AS TO FORM:

Karl H. Berger, City Attorney

Taxpayer ID No. 47-0949915
ATTACHMENTS:

Exhibit A - Fee Schedule and Payment
Exhibit B - SoundThinking Master Services Agreement

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CITY OF BELLFLOWER

AGREEMENT FILE NO. 1097 – EXHIBIT A

FEE SCHEDULE AND PAYMENT

SoundThinking Proposal BLLFLWSS031425 Rev 1 dated June 6, 2025 ShotSpotter and PlateRanger Bundled Pricing Details: Three-Year Term Description Quantity 60-Day
Evaluation
Year
One
Year
Two
Year
Three
Three-Year
Total
ShotSpotter Annual
Subscription Fee1 2.0 N/A $99,000 $99,000 $99,000 $297,000 Notifications API Annual
Subscription Fee Waiver2 1 N/A ($9,500) ($9,500) ($9,500) ($28,500) PlateRanger Pro 60-Day
Subscription Fee Waiver (10
Cameras)3
1 ($3,276) N/A N/A N/A ($3,276)
PlateRanger Pro Annual
Subscription Fee (40
Cameras)
1 N/A $79,720 $79,720 $79,720 $239,160
Annual Fee Subtotal $0 $178,720 $178,720 $178,720 $536,160 ShotSpotter One-Time
Service Initiation and
Onboarding Fee
Included N/A N/A N/A N/A $0
PlateRanger Pro One-Time
Fees Evaluation Period
Waiver (10 Cameras)4
1 ($6,500) N/A N/A N/A ($6,500)
PlateRanger One-Time
Onboarding Fee 1 N/A $5,000 N/A N/A $5,000
PlateRanger One-Time
Delivery and Installation
Fees (30 Cameras)
1 N/A $19,500 N/A N/A $19,500
One-Time Fee Subtotal $0 $24,500 N/A N/A $24,500
Annual Total $0 $203,220 $178,720 $178,720 $560,660
1The ShotSpotter current annual subscription fee for cities the size of Bellflower is $49,500 per square mile. Please note, this rate is available for coverage areas up to a total of two (2) square miles. Any coverage beyond two (2) square miles will be at SoundThinking’s standard annual subscription rate of $75,000 per square mile, plus a one- time Service Initiation Fee of $10,000 per square mile. 2The Notifications API License is a recurring annual subscription fee which includes up to three interfaces.

SoundThinking has waived the Notifications API License Annual Subscription Fee contingent on a minimum three- year term commitment. Please refer to the Pricing Assumptions for details. 3The current PlateRanger Annual Subscription fee is $1,993 per camera. 4The PlateRanger One-Time Installation and Delivery fees are $650 per camera

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City of Bellflower
Agreement File No. 1097
Exhibit A - Fee Schedule and Payment

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Forensic Consultation Services
Forensic Consultation Service Fee (Expert Witness Services) $350/hour Expert Witness Testimony Services are available upon request and billed separately at the above rate.

Payment Terms
Payment for the service initiation, onboarding, and subscriptions shall be as follows:

ShotSpotter and PlateRanger Three-Year Payment Terms
 50% of ShotSpotter Year 1 fee due upon execution of agreement $49,500  Due upon execution of PlateRanger agreement $0
 50% of ShotSpotter Year 1 fee due upon ShotSpotter service activation (live) status $49,500  Due upon PlateRanger service activation (live) status $0  100% of PlateRanger Year 1 fee due no later than 30 days from the conclusion of Evaluation Period $104,220
 100% of ShotSpotter Year 2 fee due prior to first anniversary of ShotSpotter live status $99,000  100% of PlateRanger Year 2 fee due prior to first anniversary of the conclusion of Evaluation Period $79,720
 100% of ShotSpotter Year 3 fee due prior to second anniversary of ShotSpotter live status $99,000  100% of PlateRanger Year 3 fee due prior to second anniversary of the conclusion of Evaluation Period $79,720

General Pricing Assumptions
This pricing is submitted based on the following assumptions:
 Services will be delivered under the terms of the SoundThinking Master Services Agreement and its Exhibits and Addenda, to which this Proposal will be attached as Exhibit A.
 The 60-day Evaluation Period services will be delivered under the terms of the SoundThinking Memorandum of Understanding (MOU).
 At the conclusion of the 60-day Evaluation Period, based on meeting the success criteria and appropriation of sufficient funds, the City may elect to move forward with a three- year subscription agreement as priced above. The fees for Year 1 will be due no later than 30 days from the end of the Evaluation Period.
 Should the City decide not to move forward with a three-year subscription agreement at the conclusion of the Evaluation Period, SoundThinking will uninstall the PlateRanger cameras and discontinue the PlateRanger service.
 The City must notify SoundThinking in writing of its decision to continue or terminate the PlateRanger Services no later than ten (10) days prior to the conclusion of the 60-day Evaluation Period during which the service will remain operational.  This pricing does not include any state or local taxes; if taxes are applicable, we will be happy to provide an amended quote upon request.
 This proposal and all pricing contained herein remains valid for ninety (90) days from the date of this proposal.

ㄵ

City of Bellflower
Agreement File No. 1097
Exhibit A - Fee Schedule and Payment

Page 3 of 3 ends

ShotSpotter Pricing Assumptions
 The City will provision network access to meet SoundThinking minimum specifications and requirements for all computers (PCs and MDCs) that will access the ShotSpotter service.

Notifications API Pricing Assumptions
 The services will be delivered under the terms of the SoundThinking Master Services Agreement to which this Proposal will be attached as Exhibit A (sample attached).  The Notifications API License is a recurring annual subscription fee which includes up to three interfaces. Fee does not include costs required from other vendors to implement or support the planned interfaces.

PlateRanger Pricing Assumptions
The Annual Subscription Fee includes:
 PlateRanger License Plate Reader camera(s)
 Networking fees associated with license plate readers  CJIS-approved AWS GovCloud hosting
 Unlimited user licenses for PlateRanger LPR solution
 Integration with SoundThinking’s Insight solution

The One-Time Delivery and Installation Fees are incurred on a per camera basis; therefore, additional fees will apply if the agency purchases additional cameras, but no additional Onboarding Fees will apply for future camera purchases.

The One-Time Delivery and Installation Fees include:
 Virtual Site Survey to confirm installation feasibility on proposed and custom location(s) o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
 Installation of cameras on existing pole infrastructure  Electrical mounting on standard Manual on Uniform Traffic Control Devices (MUTCD) with compatible power adapter
 Solar installation (as needed)
 Camera initialization and acceptance testing

The One-Time Delivery and Installation Fees do not include:
 Electrical work requiring a licensed electrician
 Custom drawings
 Third-party integration
 State, City, or private company licenses or permits
 Special equipment rental for site access or traffic control  Concrete cutting
 Utility billing
 Relocation of existing LPR camera deployment
 Agreements with property owner(s)
 Fees or costs associated with obtaining any required permits

ㄶ

CITY OF BELLFLOWER

AGREEMENT FILE NO. 1097 – EXHIBIT B

SOUNDTHINKING MASTER SERVICES AGREEMENT

(Attached on Following Pages)

ㄷ

SOUNDTHINKING™ MASTER SERVICES AGREEMENT

SoundThinking, Inc.
39300 Civic Center Dr., Ste. 300
Fremont, CA 94538
+1.888.274.6877
[email protected]
www.soundthinking.com

18 MASTER SERVICES AGREEMENT
Copyright © 2025 SoundThinking, Inc. – Confidential
All rights reserved under the copyright laws of the United States Contents

1.ADDENDA ..................................................................................................................................1

2.DEFINITIONS ................................................................................................................................ 1

3.SUBSCRIPTION SERVICES ...................................................................................................... 3

4.INITIAL TERM AND RENEWAL ................................................................................................ 3

5.LICENSE AND OWNERSHIP ..................................................................................................... 3

6.CONFIDENTIALITY AND PROPRIETARY RIGHTS .............................................................. 6

7.LIMITED WARRANTIES ............................................................................................................. 8

8.CUSTOMER OBLIGATIONS. ..................................................................................................... 8

9.INTELLECTUAL PROPERTY INFRINGEMENT ................................................................... 10

10.INDEMNIFICATION AND LIMITATION OF LIABILITY ....................................................... 11

11.DEFAULT AND TERMINATON; REMEDIES ........................................................................ 11

12.TAXES .......................................................................................................................................... 12

13.NOTICES ...................................................................................................................................... 12

14.FORCE MAJEURE ..................................................................................................................... 12

15.ENTIRE AGREEMENT .............................................................................................................. 12

16.GOVERNING LAW ..................................................................................................................... 13

17.NO WAIVER ................................................................................................................................ 13

18.SEVERABILITY .......................................................................................................................... 13

19.DISPUTE RESOLUTION ........................................................................................................... 13

20.ASSIGNMENT ............................................................................................................................. 13

21.COMPLIANCE WITH LAWS .................................................................................................... 14

22.EQUAL EMPLOYMENT OPPORTUNITY .............................................................................. 14

23.GENERAL PROVISIONS .......................................................................................................... 14 ADDENDUM ONE - SHOTSPOTTER® SUPPLEMENTAL TERMS ................................................ 1 ADDENDUM TWO - PLATERANGER™ POWERED BY REKOR® SUPPLEMENTAL TERMS 1 SOUNDTHINKING PROPOSAL ............................................................................................................. 1 19 MASTER SERVICES AGREEMENT ǀ Page 1 of 15

This Master Services Agreement (this “MSA Agreement”) is provided as Exhibit “B” to the Master Right of Way Agreement entered into by and between SoundThinking™, Inc. (referred to herein as “SoundThinking”), with offices located at 39300 Civic Center Dr., Suite 300, Fremont, CA 94538, and the City of Bellflower (hereinafter referred to as “Customer”), with offices located at 16600 Civic Center Dr., Bellflower, CA 90706, effective as of the date of signature of the Master Right of Way Agreement.

SoundThinking and Customer may also be referred to in this MSA individually as a “Party” or collectively as the “Parties”.

This MSA and its addenda define the deliverables, implementation, and support services for the SoundThinking Subscription Services to be provided under this MSA and identified in SoundThinking’s Proposal attached hereto as Addendum Three.

In consideration of the Parties’ mutual covenants and promises set forth in this MSA, the Parties agree as follows:

1. ADDENDA
The following Addenda are attached to, and incorporated in this MSA:

A. Addenda:

Addendum One - ShotSpotter® Supplemental Terms
Addendum Two - PlateRanger™ Powered by Rekor® Supplemental Terms Addendum Three - SoundThinking Proposal ID BLLFLWSS031425 Rev 1 dated June 6, 2025

2. DEFINITIONS
All capitalized terms not otherwise defined in this Agreement shall have the meanings set forth below:

A. Insight means the internet portal to which Customer will have access to Reviewed Alerts with respect to the ShotSpotter® Gunshot Detection, Location, and Forensics System.

B. CaseBuilder®, CaseBuilder® Subscription Services, CaseBuilder® Software, or CaseBuilder® System means the SoundThinking case management software.

C. CaseBuilder®ǀCrime Gun, CaseBuilder®ǀCrime Gun Subscription Services, CaseBuilder®ǀCrime Gun Software, or CaseBuilder®ǀCrime Gun System means SoundThinking’s gun crime tracking and analysis case management tool.

D. Confidential Information means that information designated by either Party as confidential or proprietary as further defined in Section 6 of this Agreement.

E. CrimeTracer™, CrimeTracer™ Subscription Services, CrimeTracer™ Software, or CrimeTracer™ System means the SoundThinking law enforcement search engine and information platform which enables customers to search data from agencies across the U.S.

20 MASTER SERVICES AGREEMENT ǀ Page 2 of 15

F. Coverage Area means the area in square miles covered by the ShotSpotter® Subscription Services as set forth in SoundThinking’s proposal attached at Addendum Three and any increase to the Coverage Area as agreed to in writing between the Parties.

G. Documentation means the standard SoundThinking user documentation (user guides or manuals, training information, product specifications) provided with the applicable Subscription Service.

H. PlateRanger™ (“PlateRanger”) means the Advanced License Plate Recognition (“ALPR”) Subscription Services provided by SoundThinking in partnership with R ekor.

I. ResourceRouter™, ResourceRouter™ Subscription Services, ResourceRouter™ Software, or ResourceRouter™ System means the SoundThinking crime forecasting and patrol/task force management system.

J. SafePointe® System means, collectively, the SafePointe® Subscription Services, SafePointe® Software, and SafePointe® Hardware that comprise the SafePointe weapons detection system.

K. SafePointe Hardware means the SoundThinking owned sensors, cameras, servers, and networking equipment.

L. SafePointe Data means the images and video collected by the SafePointe Subscription Services , magnetic signatures, and motion data.

M. ShotSpotter®, ShotSpotter® System, ShotSpotter® Software, or ShotSpotter® Subscription Services means the ShotSpotter® Gunshot Detection, Location, and Forensic Analysis Service.

N. ShotSpotter Data means the data, information, and electronic files created, generated, modified, compiled, displayed, stored or kept in the course of providing the ShotSpotter Subscription Services, including, without limitation, information in Reviewed Alerts accessible through the ShotSpotter Subscription Services and/or Software.

O. Software or SoundThinking Software means collectively the SoundThinking applications identified in the Addenda to this MSA to which Customer will have access under this Agreement on a subscription basis. The term Software shall also mean any new applications supplemental to the Subscription Services provided by SoundThinking to Customer subsequent to the execution date of the Agreement and this MSA, and if purchased by Customer, the SoundThinking API Subscription License.

P. Subscription Services or SoundThinking Subscription Services means collectively the services provided to Customer on a subscription basis under this MSA to access, and SoundThinking’s maintenance of, the Software.

Q. System means collectively the Software and Subscription Services provided under this MSA. 21 MASTER SERVICES AGREEMENT ǀ Page 3 of 15

3. SUBSCRIPTION SERVICES
A. SoundThinking will implement the applicable Subscription Services set forth in the Addenda to this MSA.

4. INITIAL TERM AND RENEWAL
The initial term of the Subscription Services shall for the period commencing on the date set forth in the applicable Addenda. Based on the Subscription Services provided under this MSA, there may be more than one commencement date.

The Subscription Services may be renewed for successive periods of one year each (or multiple years as mutually agreed upon in writing by the Parties), in accordance with the following procedure. SoundThinking shall provide Customer with a renewal notice stating the renewal fees, terms , and conditions for the next successive renewal term approximately ninety (90) days prior to the expiration date of the then current term. Customer acknowledges that the Subscription Services fees, terms and conditions, and service levels hereunder are subject to change and that such fees, terms and conditions, and service levels may vary from those applicable to this MSA in successive renewal terms. Annual Subscription fees for ShotSpotter, CaseBuilder, ResourceRouter, and SafePointe are subject to increase at a rate of 5% for Customers whose annual subscription fee is less than the current SoundThinking list price. Annual Subscription fees for CrimeTracer are subject to increase at a rate of 7% for Customers whose annu al subscription fee is less than the current SoundThinking list price.

If Customer fails to renew prior to expiration of the then current subscription term, the Subscription Services will terminate in accordance with Section 5.C and the Customer’s access to the Subscription Services will be disabled.

5. LICENSE AND OWNERSHIP
In consideration for and subject to the payment of the annual Subscription Services fees as set forth in Exhibit A to the Master Right of Way Agreement, Customer is granted a non-transferrable, non-exclusive and terminable license (“License”) to use the applicable SoundThinking Subscription Services, and ShotSpotter® Data for the Customer’s own internal purposes and, if applicable, permitting citizens to access the public facing components of the relevant Subscription Services as set forth in this Section 5 and the Addenda to this MSA. Please read the terms and conditions of this MSA carefully. By using any SoundThinking Subscription Services, Customer agrees to be bound by the terms and conditions of this MSA and its Addenda. If Customer does not agree to these terms, Customer must notify SoundThinking and discontinue any use of the SoundThinking Subscription Services.

A. License and Restrictions.

Software and Subscription Services. The Software is the proprietary product of SoundThinking, licensed to Customer on an annual subscription basis. The SoundThinking Software may incorporate components supplied to SoundThinking under license by third-party suppliers, and may be protected by United States patent, trade secret, copyright law and international treaty provisions.

All such rights in and to the Software and Subscription Services any part thereof is the property of SoundThinking or, if applicable, its suppliers. All right and title to the SoundThinking computer programs, including, but not limited to related Documentation, technology, know-how and processes embodied in or made available to Customer in connection with the Subscription 22 MASTER SERVICES AGREEMENT ǀ Page 4 of 15

Services, patent rights, copyrights, trade secret rights, trademarks, and services marks remain with SoundThinking. Customer may not make any copies of the written materials or Documentation that accompany any component of the Software, or use them, or any other information concerning the Subscription Services that SoundThinking has designated as confidential, for any purpose other than bona fide use of the Subscription Services or Software for in accordance with the terms of this MSA, nor allow anyone else to do so. Customer shall not: (i) modify, adapt, alter, translate, copy, perform, or display (publicly or otherwise) or create compilations, derivative, new, or other works based, in whole or in part, on the Software, or on the Subscription Services; (ii) merge, combine, integrate, or bundle the Software, in whole or in part, with other software, hardware, data, devices, systems, technologies, products, services, functions, or capabilities; (iii) transfer, distribute, make available the Subscription Services, or Software to any person other than Customer; or (iv) sell, resell, sublicense, lease, rent, or loan the Subscription Services or Software, in whole or in part.

No component of the Subscription Services, or Software may be used to operate a service bureau, rental or time-sharing arrangement.

Nothing in this MSA shall be construed as granting any right or title to any SoundThinking Software, the ShotSpotter Data, or any component thereof, or any other intellectual property of SoundThinking or its suppliers to Customer.

Customer shall not alter, remove or obscure any copyright, patent, trademarks, confidential, proprietary, or restrictive notices or markings on any component of the Subscription Services, Software or any Documentation.

Use, duplication, or disclosure by applicable U.S. government agencies is subject to restrictions as set forth in in the provisions of DFARS 48 CFR 252.227-7013 or FAR 48 CFR 52.227-7014, as applicable.

B. Export.

Customer acknowledges that the ShotSpotter System has been determined by the United States Department of State to be a controlled commodity, software and/or technology subject to the United States Export Administration Regulations of the U.S. Department of Commerce. Customer is specifically prohibited from the export, or re-export, transfer, consignment, shipment, delivery, downloading, uploading, or transmitting in any form, any ShotSpotter Software, ShotSpotter Subscription Services, ShotSpotter Data, Documentation, or any component thereof or underlying information or technology related thereto, to any third party, government, or country for any end uses except in strict compliance with applicable U.S. export controls laws, and only with the express prior written agreement of SoundThinking. In the event that such written agreement is provided, Customer shall be responsible for complying with all applicable export laws and regulations of the United States and destination country, including, but not limited to the United States Export Administration Regulations of the U.S. Department of Commerce, including the sanctions laws administered by the U.S. Department of Treasury, Office of Foreign Assets Control (OFAC), the U.S. Anti-Boycott regulations, and any applicable laws of Customer’s country. In this respect, no resale, transfer, or re-export of the ShotSpotter System or any ShotSpotter System component exported to Customer pursuant to a license from the U.S. Department of Commerce may be resold, transferred, or reported without prior authorization by the U.S. Government. Customer agrees not to export, re-export or engage in any “deemed export,” or to transfer or deliver, or to disclose or 23 MASTER SERVICES AGREEMENT ǀ Page 5 of 15

furnish, to any foreign (non- U.S.) government, foreign (non-U.S.) person or third party, or to any U.S. person or entity, any of the ShotSpotter System, or ShotSpotter System components, Data, Software, Services, or any technical data or output data or direct data product thereof, or any service related thereto, in violation of any such restrictions, laws or regulations, or without all necessary registrations, licenses and or approvals. Customer shall bear all expenses relating to any necessary registrations, licenses or approvals.

In addition to the restrictions and requirements set forth above, the Customer shall not export, or re-export, transfer, consign, ship, deliver, download, upload, or transmit in any form, the CaseBuilder, CaseBuilder|Crime Gun, CrimeTracer, ResourceRouter, or SafePointe Subscription Services, the Software, Documentation, or any component thereof, or underlying information or technology related thereto to any third party, government, or country for any end uses except in strict compliance with applicable U.S. export controls laws, and only with the express prior written agreement of SoundThinking. In the event that such written agreement is provided, Customer shall be responsible for complying with all applicable export laws and regulations of the United States and destination country, including, but not limited to the United States Export Administration Regulations of the U.S. Department of Commerce, including the sanctions laws administered by the U.S. Department of Treasury, Office of Foreign Assets Control (OFAC), the U.S. Anti-Boycott regulations, and any applicable laws of the import country.

In addition to the foregoing, Customer shall not disclose, discuss, download, ship, transfer, deliver, furnish, or otherwise export or re-export any such item(s) to or through: (a) any person or entity on the U.S Department of Commerce Bureau of Industry and Security’s List of Denied Persons or Bureau of Export Administration’s anti-proliferation Entity List; (b) any person on the U.S.

Department of State’s List of Debarred Parties; (c) any person or entity on the U.S. Treasury Department Office of Foreign Asset Control’s List of Specially Designated Nationals and Blocked Persons; or (d) any third party or for any end-use prohibited by law or regulation, as any and all of the same may be amended from time to time, or any successor thereto.

C. Termination.

Customer agrees that its right to use any of the applicable Subscription Services, or Software, provided hereunder, including ShotSpotter Data, will terminate following thirty (30) day’s prior written notice due to a material breach of the terms of this MSA, including failure to pay any sums to SoundThinking when due, or failure to renew the applicable Subscription Services prior to expiration of the then current subscription term unless such breach has been cured within said thirty (30) day period. In the event of a breach of SoundThinking’s intellectual property rights, SoundThinking at its sole discretion may terminate this MSA immediately upon written notice to Customer. In the event of termination for any reason, Customer’s access to the applicable Subscription Services and Software will terminate and be disabled. Customer agrees that SoundThinking shall not be liable to Customer nor to any third party for any suspension of the Subscription Services resulting from Customer’s nonpayment of the Subscription Services fees as described in this section.

D. Modification to, or Discontinuation of the Subscription Services.

SoundThinking reserves the right at its discretion to modify, temporarily or permanently, the 24 MASTER SERVICES AGREEMENT ǀ Page 6 of 15

Subscription Services (or any part thereof). If SoundThinking intends to release a modification to the Subscription Services that will result in the removal or disabling of a major feature or functionality, SoundThinking will provide thirty (30) days prior notice to its customer base. Should Customer materially rely on such feature or functionality, SoundThinking, at Customer’s request, shall use commercially reasonable efforts to restore such functionality to Customer. In the event that SoundThinking is unable to substantially restore such functionality, Customer shall have the right to terminate the Agreement and receive a pro-rata refund of the annual Subscription Services fees paid under the Agreement for the subscription term in which this MSA is terminated. Customer acknowledges that SoundThinking reserves the right to discontinue offering the Subscription Services at the conclusion of Customer’s then current term. Customer agrees that SoundThinking shall not be liable to Customer or to any third party for any modification of the Subscription Services as described in this section.

E. New Applications.

From time to time, at SoundThinking’s discretion, SoundThinking may release to its customer base, new applications supplemental to the Subscription Services. Customer’s use of such new applications shall be subject to the license, warranty, intellectual property, and support terms of this MSA. Prior to general release, SoundThinking may request Customer to act as a pre-release test site for new applications, or major upgrades. Provided that Customer agrees in writing to such request, SoundThinking will provide a pre-release package explaining the details and requirements for Customer’s participation.

F. No Use by Third Parties.

Except as otherwise expressly set forth in this MSA, use by anyone other than Customer of the Subscription Services, Software, Documentation, or ShotSpotter Data is prohibited, unless pursuant to a valid assignment of this MSA as set forth in Section 20 of this MSA.

G. PlateRanger.

License terms and conditions for PlateRanger are set forth in Rekor’s License Agreement provided as Attachment A to the PlateRanger Addendum.

6. CONFIDENTIALITY AND PROPRIETARY RIGHTS
A. SoundThinking Confidential Information.

Customer acknowledges and agrees that the source code, technology, and internal structure of the SoundThinking Software, ShotSpotter Data, and SoundThinking Subscription Services, as well as Documentation, including but not limited to operations manual(s), training material(s), and security policies and procedures, are the confidential information and proprietary trade secrets of SoundThinking, or applicable third-party vendor, the value of which would be destroyed by disclosure to the public. Use by anyone other than Customer of the Subscription Services, Documentation, and ShotSpotter Data is prohibited, unless pursuant to a valid assignment under this MSA. Unless prohibited by applicable law, the terms and conditions of this MSA, including pricing and payment terms shall also be treated as SoundThinking’s confidential information.

Customer shall not disassemble, decompile, or otherwise reverse engineer or attempt to 25 MASTER SERVICES AGREEMENT ǀ Page 7 of 15

reconstruct, derive, or discover any source code, underlying ideas, algorithms, formulae, routines, file formats, data structures, programming, routines, interoperability interfaces, drawings, or plans from the Software, or any data or information created, compiled, displayed, or accessible through the Subscription Services, in whole or in part. Customer agrees during the term of this MSA, and thereafter, to hold the confidential information and proprietary trade secrets of SoundThinking in strict confidence and to not permit any person or entity to obtain access to it except as required for the Customer’s exercise of the license rights granted under this MSA. Nothing in this MSA is intended to or shall limit any rights or remedies under applicable law relating to trade secrets, including the Uniform Trade Secrets Act as enacted in applicable jurisdictions.

B. Customer Confidential Information
During the term of this MSA or any subsequent renewals, SoundThinking agrees to maintain Customer information designated by the Customer as confidential to which SoundThinking gains access in the performance of its obligations under this MSA, and not disclose such Customer Confidential Information to any third parties except as may be required by law. SoundThinking agrees that Customer’s Confidential Information shall be used solely for the purpose of performing SoundThinking’s obligations under this MSA.

C. Obligations of the Parties.

The receiving Party’s (“Recipient”) obligations under this section shall not apply to any of the disclosing Party’s (“Discloser”) Confidential Information that Recipient can document: (a) was in the public domain at or subsequent to the time such Confidential Information was communicated to Recipient by Discloser through no fault of Recipient; (b) was rightfully in Recipient’s possession free of any obligation of confidence at or subsequent to the time such Confidential Information was communicated to Recipient by such Discloser; (c) was developed by employees or agents of Recipient independently of and without reference to any of Discloser’s Confidential Information; or (d) was communicated by Discloser to an unaffiliated third party free of any obligation of confidence.

A disclosure by Recipient of any Discloser Confidential Information (a) in response to a valid order by a court or other governmental body; (b) as otherwise required by law; or (c) necessary to establish the rights of either party under this MSA shall not be considered to be a breach of this MSA by the Recipient; provided, however, that Recipient shall provide prompt prior written notice thereof to the Discloser to enable Discloser to seek a protective order or otherwise prevent such disclosure. The Recipient shall use reasonable controls to protect the confidentiality of and restrict access to all Confidential Information of the Discloser to those persons having a specific need to know for the purpose of performing the Recipient’s obligations under this MSA. The Recipient shall use controls no less protective than Recipient uses to secure and protect its own confidential, but not “Classified” or otherwise Government-legended, information. Upon termination of this MSA the Recipient, as directed by the Discloser, shall either return the Discloser’s Confidential Information, or destroy all copies thereof and verify such destruction in writing to the Discloser.

Unless the Recipient obtains prior written consent from the Discloser, the Recipient agrees that it will not reproduce, use for purposes other than those expressly permitted in this MSA, disclose, sell, license, afford access to, distribute, or disseminate any information designated by the Discloser as confidential.
26 MASTER SERVICES AGREEMENT ǀ Page 8 of 15

The provisions of this Section 6 shall survive termination, cancellation, or rescission of this MSA.

7. LIMITED WARRANTIES
A. SoundThinking warrants that the Software will function in substantial conformity with the SoundThinking Documentation accompanying the Software and Subscription Services. The Software covered under this warranty consists exclusively of ShotSpotter, the ShotSpotter Dispatch, ShotSpotter Respond, and ShotSpotter Insight applications and user interface; CaseBuilder; CaseBuilder|Crime Gun; CrimeTracer; ResourceRouter, and SafePointe Software and Subscription Services that are made available to the Customer under this MSA as identified in the Addenda attached hereto, or any subsequent amendment to this MSA. Additional limited warranties as applicable are set forth in the Addenda attached to this MSA and incorporated herein.

B. SoundThinking further warrants that the Subscription Services, and Software shall be free of viruses, Trojan horses, worms, spyware, or other malicious code or components.

C. SoundThinking does not warrant or represent, expressly or implicitly, that any of its Subscription Services or Software will be uninterrupted or error free; or that any SoundThinking-supplied network will remain in operation at all times or under all conditions.

D. Any and all warranties, express or implied, of fitness for high-risk purposes requiring fail-safe performance are hereby expressly disclaimed.

E. The Parties acknowledge and agree that the Subscription Services are not consumer goods, and are not intended for sale to or use by or for personal, family, or household use.

F. Warranties for PlateRanger are provided in the Rekor License Agreement provided as Attachment A to the PlateRanger Addendum.

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 7, AND THE APPLICABLE ADDENDA TO

THIS MSA SOUNDTHINKING MAKES AND CUSTOMER RECEIVES NO OTHER WARRANTIES,

EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF NON-

INFRINGEMENT, QUALITY, SUITABLITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. CUSTOMER OBLIGATIONS.

Customer acknowledges and agrees that SoundThinking’s duties, including warranty obligations, and ability to perform its obligations to Customer under this MSA shall be predicated and conditioned upon Customer’s timely performance of and compliance with Customer’s obligations hereunder, including, but not limited to:

A. Customer agrees to pay all sums due under this MSA when they are due pursuant to the payment terms in Exhibit A to the Master Right of Way Agreement.

Customer’s address for invoicing:

City of Bellflower
Attn: Finance Department - Accounts Payable
16600 Civic Center Drive
Bellflower, CA 90706
Email:
27 MASTER SERVICES AGREEMENT ǀ Page 9 of 15

B. Customer agrees to use reasonable efforts to timely perform and comply with all of Customer’s obligations allocated to Customer under this MSA, and its Addenda.

C. Customer shall not permit any alteration, modification, substitution, or supplementation of any SoundThinking Subscription Services or web portal, or the combining, connection, merging, bundling, or integration of the SoundThinking Subscription Services or web portal into or with any other system, equipment, hardware, software, technology, function, or capability, without SoundThinking’s express prior written consent.

D. Unless otherwise expressly agreed in advance in writing by SoundThinking, Customer shall not authorize or appoint any contractors, subcontractors, original equipment manufacturers, value added integrators, systems integrators, or other third parties to operate, or have access to any part of the Subscription Services or Software.

E. In order to use the Subscription Services, Customer must have and maintain access to the World Wide Web to enable a secure https connection from the Customer’s workstation(s) to SoundThinking’s hosted services, either directly or through devices that access Web-based content. Customer must also provide all equipment necessary to make such (and maintain such) connection.

F. Should criminal background checks beyond SoundThinking’s standard background check, or fingerprinting for SoundThinking employees performing any Services under this MSA or an Addendum hereto be required by Customer, or Federal or State regulations, such additional background checks or fingerprinting will be conducted by Customer .

G. Customer shall be responsible for the accuracy, quality, appropriateness, and legality of all Customer data, any other Customer business information used in any Subscription Services.

H. SoundThinking will assist the Customer in initially setting up passwords and user names for Customer’s employees, agents, or representatives to whom Customer designates access to the applicable Subscription Services (“Authorized Users”). Thereafter, Customer shall be responsible for assigning passwords and user names for each of its Authorized Users. Customer shall be responsible for maintaining the confidentiality and use of Customer’s password and user names and shall not allow passwords and/or user names to be shared by Authorized Users; nor shall Customer permit any unauthorized users to access the Subscription Services. The maximum number of Authorized Users for the applicable Subscription Services is set forth in Exhibit A to the Master Right of Way Agreement. Each Authorized User identification may only be used to access the applicable Subscription Services during one (1) concurrent login session.

I. Customer shall comply with all applicable laws, rules and regulations relating to the goods and services provided hereunder.
28 MASTER SERVICES AGREEMENT ǀ Page 10 of 15

9. INTELLECTUAL PROPERTY INFRINGEMENT
SoundThinking will, at its expense, defend and indemnify Customer from and against losses, suits, damages, liability, and expenses (including reasonable attorney fees) arising out of a claim asserted in a lawsuit or action against the Customer by a third party unrelated to the Customer, in which such third party asserts a claim that the Subscription Services and/or Software to which SoundThinking owns the patent or copyright, when used in accordance with SoundThinking’s user Documentation, infringes any United States patent which was issued by the U.S. Patent and Trademark Office, or United States copyright which was registered by the U.S. Copyright Office, as of the effective date of Customer’s agreement to license the applicable SoundThinking Subscription Services and Software (collectively “Action”), provided that Customer provides SoundThinking with reasonably prompt notice of any such Action, or circumstances of which Customer becomes aware that could reasonably be expected to lead to such Action including but not limited to any cease and desist demands or warnings, and further provided that Customer cooperates with SoundThinking and its defense counsel in the investigation and defense of such Action.

SoundThinking shall have the right to choose counsel to defend such suit and/or action, and to control the settlement (including determining the terms and conditions of settlement) and the defense thereof.

Customer may participate in the defense of such action at its own expense.

This Section 9 shall not apply and SoundThinking shall have no obligation to defend and indemnify Customer in the event the Customer or a third party modifies, alters, substitutes, or supplements any of the Subscription Services, or Software, or to the extent that the claim of infringement arises from or relates to the integration, bundling, merger, or combination of any of the same with other hardware, software, systems, technologies, or components, functions, capabilities, or applications not licensed by SoundThinking as part of the Subscription Services, nor shall it apply to the extent that the claim of infringement arises from or relates to meeting or conforming to any instruction, design, direction, or specification furnished by the Customer, nor to the extent that the Subscription Services or Software are used for or in connection with any purpose, application, or function other than in accordance with the SoundThinking Documentation accompanying the Subscription Services or Software.

If, in SoundThinking’s opinion, any of the SoundThinking owned Subscription Services, or Software may, or are likely to become, the subject of such a suit or action, does become the subject of a claim asserted against Customer in a lawsuit which SoundThinking is or may be obliged to defend under this section, or is determined to infringe the foregoing patents or copyrights of another in a final, non-appealable judgment subject to SoundThinking’s obligations under this section, then SoundThinking may in full and final satisfaction of any and all of its obligations under this section, at its option: (1) procure for Customer the right to continue using the affected Subscription Services or Software, (2) modify or replace such Subscription Services or Software to make it or them non-infringing, or (3) refund to Customer a pro-rata portion of the annual Subscription Services fees paid for the affected Subscription Services for the term in which the Agreement is terminated.

Defense and indemnification against third party claims of infringement for third party products to which SoundThinking does not own the copyright are the responsibility of the owner of the third-party products.

This Section 9 states the entire liability of SoundThinking and is Customer’s exclusive remedy for or relating to infringement or claims or allegations of infringement of any patent, copyright, or other intellectual property rights in or to any SoundThinking owned and licensed Subscription Services, 29 MASTER SERVICES AGREEMENT ǀ Page 11 of 15

SoundThinking owned and licensed Software or any component thereof. This section is in lieu of and replaces any other expressed, implied, or statutory warranty against infringement of any and all intellectual property rights.

10. INDEMNIFICATION AND LIMITATION OF LIABILITY
SoundThinking shall, at its expense, indemnify, defend, save, and hold Customer harmless from any and all claims, lawsuits, or liability, including attorneys' fees and costs, arising out of, in connection with, any loss, damage, or injury to persons or property to the extent of the gross negligence, or wrongful act, error, or omission of SoundThinking, its employees, agents, or subcontractors as a result of SoundThinking’s or any of its employees, agents, or subcontractor’s performance pursuant to this MSA. SoundThinking shall not be required to indemnify Customer for any claims or actions caused to the extent of the negligence or wrongful act of Customer, its employees, agents, or contractors. Notwithstanding the foregoing, if a claim, lawsuit, or liability results from or is contributed to by the actions or omissions of Customer, or its employees, agents, or contractors, SoundThinking’s obligations under this provision shall be reduced to the extent of such actions or omissions based upon the principle of comparative fault.

In no event shall either Party, or any of its affiliates or any of its/their respective directors, officers, members, attorneys, employees, or agents, be liable to the other Party under any legal or equitable theory or claim, for lost profits, lost revenues, lost business opportunities, exemplary, punitive, special, indirect, incidental, or consequential damages, each of which is hereby excluded by agreement of the Parties, regardless of whether such damages were foreseeable or whether any Party or any entity has been advised of the possibility of such damages.

Except for its Intellectual Property infringement indemnity obligations under Section 9 of this MSA for SoundThinking owned Software and Subscription Services, SoundThinking’s cumulative liability for all losses, claims, suits, controversies, breaches or damages for any cause whatsoever arising out of or related to this MSA, whether in contract, tort, by way of indemnification or under statute, and regardless of the form of action or legal theory shall not exceed the amount of insurance maintained by SoundThinking available to cover the loss. The foregoing limitations shall apply without regard to any failure of essential purpose of any remedies given herein.

11. DEFAULT AND TERMINATON; REMEDIES
Either Party may terminate this MSA in the event of a material breach of the terms and conditions of this MSA upon thirty (30) days’ prior written notice to the other Party; provided that the Party alleged to be in breach has not cured such breach within said thirty (30) day period.

In addition to the termination provisions in Section 5.C for failure to pay annual Subscription Services fees, upon the occurrence of a material breach of Customer’s obligations under this MSA not susceptible to cure as provided in the preceding paragraph, SoundThinking may at its option, effective immediately upon written notice to Customer, either: (i) terminate SoundThinking’s future obligations under this MSA, terminate Customer’s License to use the Subscription Services and Software, or (ii) accelerate and declare immediately due and payable all remaining charges for the remainder of the MSA and proceed in any lawful manner to obtain satisfaction of the same.
30 MASTER SERVICES AGREEMENT ǀ Page 12 of 15

12. TAXES
Unless otherwise included as a line item in Exhibit A to the Master Right of Way Agreement, the fees due under this MSA exclude any sales, use, value added or similar taxes that may be imposed in connection with this MSA. Customer agrees that it shall be solely responsible for payment, or reimbursement to SoundThinking as applicable, of all sales, use, value-added or similar taxes imposed upon this MSA by any level of government, whether due at the time of sale or asserted later as a result of audit of the financial records of either Customer or SoundThinking. If exempt from such taxes, Customer shall provide to SoundThinking written evidence of such exemption. Customer shall also pay any personal property taxes levied by government agencies based upon Customer’s use or possession of the items acquired or licensed in this MSA.

13. NOTICES
Any notice or other communication required or permitted to be given under this MSA shall be in writing delivered to the address set forth in this MSA by certified mail return receipt; overnight delivery services; delivered in person; or via email with read receipt. A Party’s address may be changed by written notice to the other Party.

Notices to Customer: Notices to SoundThinking:

City of Bellflower SoundThinking, Inc.

Attn: Brian McNerney, Director of Public Safety Attn: CFO 16600 Civic Center Dr. 39300 Civic Center Dr., Ste. 300 Bellflower, CA 90706 Fremont, CA 94538
[email protected] [email protected]

14. FORCE MAJEURE
In no event shall SoundThinking be liable for any delay or default in its performance of any obligation under this MSA caused directly or indirectly by an act or omission of Customer, or persons acting under its direction and/or control, fire, flood, act of God, an act or omission of civil or military authority of a state or nation, strike, lockout, or other labor disputes, inability to secure, delay in securing, or shortage of labor, materials, supplies, transportation, or energy, failures, outages or denial of services of wireless, power, telecommunications, or computer networks, acts of terrorism, sabotage, vandalism, hacking, natural disaster or emergency, war, riot, embargo, or civil disturbance, breakdown or destruction of plant or equipment, or arising from any cause whatsoever beyond SoundThinking’s reasonable control. At SoundThinking’s option and following notice to Customer, any of the foregoing causes shall be deemed to suspend such obligations of SoundThinking so long as any such cause shall prevent or delay performance, and SoundThinking agrees to make, and Customer agrees to accept performance of such obligations whenever such cause has been remedied.

15. ENTIRE AGREEMENT
The Master Right of Way Agreement, including this MSA and its Addenda represent the entire agreement and understanding of the Parties and a final expression of their agreements with respect to the subject 31 MASTER SERVICES AGREEMENT ǀ Page 13 of 15

matter of this MSA and supersedes all prior written or oral agreements, representations, understandings, or negotiations with respect to the matters covered by this MSA.

16. GOVERNING LAW
The validity, performance, and construction of this MSA shall be governed by the laws of the State of California, without giving effect to the conflict of law principles thereof. The United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed and shall not apply.

17. NO WAIVER
No term or provision of this MSA shall be deemed waived, and no breach excused unless such waiver or consent is in writing and signed by both Parties. Any consent by either Party to, or waiver of, a breach by the other, whether expressed or implied, shall not constitute a consent to, waiver of, or excuse for any other, different, prior, or subsequent breach.

The failure of either Party to enforce at any time any of the provisions of this MSA shall not constitute a present of future waiver of any such provisions or the right of either Party to enforce each and every provision.

18. SEVERABILITY
If any term, clause, sentence, paragraph, article, subsection, section, provision, condition, or covenant of this MSA is held to be invalid or unenforceable, for any reason, it shall not affect, impair, invalidate or nullify the remainder of this MSA, but the effect thereof shall be confined to the term, clause, sentence, paragraph, article, subsection, section, provision, condition or covenant of this MSA so adjudged to be invalid or unenforceable.

19. DISPUTE RESOLUTION
If the Parties disagree as to any matter arising under this MSA or the relationship and dealings of the Parties hereto, then at the request of either Party, SoundThinking and Customer shall promptly consult with one another and make diligent, good faith efforts to resolve the disagreement by negotiation prior to either Party taking legal action. If such negotiations do not resolve the dispute within sixty (60) days of the initial request, either Party may take appropriate legal action.

20. ASSIGNMENT
This MSA may not be assigned or transferred by either Party, nor any of the rights granted herein, in whole or in part, by operation of law or otherwise, without the other Party’s express prior written consent, which shall not be unreasonably withheld. Provided, however, that SoundThinking may assign or transfer this MSA and/or SoundThinking’s rights and obligations hereunder, in whole or in part, in the event of a merger or acquisition of all or substantially all of SoundThinking’s assets. No assignee for the benefit of Customer’s creditors, custodian, receiver, trustee in bankruptcy, debtor in possession, sheriff, or any other officer of a court, or other person charged with taking custody of Customer’s assets or business, shall have any right to continue or to assume or to assign these without SoundThinking’s express consent. 32 MASTER SERVICES AGREEMENT ǀ Page 14 of 15

21. COMPLIANCE WITH LAWS
During the term of this MSA SoundThinking will comply with all applicable local, state, and federal laws, statutes and regulations.

22. EQUAL EMPLOYMENT OPPORTUNITY
SoundThinking is committed to equal-employment principles, and the provisions outlined in the Equal Opportunity Clauses of Executive Order 11246, (41 CFR 60- 1.4), section 503 of the Rehabilitation Act of 1973, (41 CFR 60-741.5(a)), section 402 of the Vietnam Era Veterans Readjustment Act of 1974, (41 CFR 60-250.5(a)), and, the Jobs for Veterans Act of 2003, (41 CFR 60-300.5(a)) as well as any other regulations pertaining to these orders. SoundThinking’s decisions and criteria governing its hiring and employment practices are made in a non-discriminatory manner, without regard to age, race, color, national origin, citizenship status, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, sex, religion, creed, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.

23. GENERAL PROVISIONS
A. This MSA and its Addenda shall be binding on and inure to the benefit of the Parties and any permitted successors and assigns; however, nothing in this paragraph shall be construed as a consent to any assignment by either Party except as provided in Section 20 of this MSA.

B. This MSA shall not become a binding contract until signed by an authorized representative of each Party, effective as of the date of signature.

C. This MSA and its Addenda may be executed in any number of identical counterparts, each of which shall be deemed a duplicate original.

D. The provisions of this MSA and Addenda shall not be construed in favor of or against either Party because that Party or its legal counsel drafted this Agreement, but shall be construed as if all Parties prepared this MSA.

E. An electronic signature copy of this MSA and its Addenda, notices and documents prepared under this MSA shall be considered an original. The Parties agree that any document in electronic format or any document reproduced from an electronic format shall not be denied legal effect, validity, or enforceability, and shall meet any requirement to provide an original or hard copy.

F. This MSA is made for the benefit of the Parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the Parties to terminate, rescind, or agree to any amendment, waiver, variation or settlement under or relating to this MSA are not subject to the consent of any third party.
33 MASTER SERVICES AGREEMENT ǀ Page 15 of 15

IN WITNESS WHEREOF, the Parties have executed this MSA as of the dates written below.

CITY OF BELLFLOWER SOUNDTHINKING, INC.

Accepted By (Signature) Accepted By (Signature)

Ryan Smoot

Roxanne Lerner
Printed Name Printed Name

City Manager

Director of Contracts
Title Title

Date Date

Attest:

Signature

Mayra Ochiqui, City Clerk

Date

Approved as to Form:

Signature

Karl H. Berger, City Attorney

Date

34 ADDENDUM ONE ǀ Page 1 of 10

ADDENDUM ONE - SHOTSPOTTER® SUPPLEMENTAL TERMS

This Addendum One (“Addendum One”) to the SoundThinking™, Inc. Master Services Agreement (the “MSA”) by and between SoundThinking, Inc. (“SoundThinking”) and the City of Bellflower (“Customer”) is effective as of the date of signature of the Master Right of Way Agreement.

The following provisions are expressly added to and made a part of the MSA for the purposes of further defining the ShotSpotter® Subscription Services and terms of use. In the event of a conflict between this Addendum One and the MSA, this Addendum One shall control:

Section numbers correspond to the section numbers in the MSA.

Section 2 DEFINITIONS

ShotSpotter

Insight means the internet portal to which Customer will have access to Reviewed Alerts with respect to the ShotSpotter® Gunshot Detection, Location, and Forensics System .

Coverage Area means the area in square miles covered by the ShotSpotter Services as set forth in Addendum Three and increase to the Coverage Area as agreed to in writing between the Parties.

Reviewed Alerts means the data reviewed by SoundThinking’s incident review staff related to gunfire incidents detected by the ShotSpotter Gunshot Detection, Location, and Forensic Analysis Service.

Section 3 SUBSCRIPTION SERVICES

ShotSpotter

A. SoundThinking will install the ShotSpotter System in the Coverage Area specified Addendum Three. SoundThinking will host the Subscription Services and may update the functionality and Software of the Subscription Services from time to time at its sole discretion and in accordance with the MSA and this Addendum One.

B. SoundThinking will be responsible for determining the location(s) for installation of acoustic sensor(s) (the “Sensors”) that detect gunshot-like sounds, and obtaining permission from the premises owner/property manager/lessee. Customer agrees to provide reasonable assistance to SoundThinking in obtaining such permission. SoundThinking owns and is responsible for maintenance of the Sensors.
i. Terms for installation of Sensors on Customer owned property are provided in the Master Right of Way Agreement. SoundThinking will not be liable to the Customer for any interruption in the Subscription Services resulting from a requirement to remove or relocate the Sensors installed on Customer owned property, or a 35 ADDENDUM ONE ǀ Page 2 of 10

requirement to remove or relocate the Sensors installed in private property as may be required by the City.

C. The ShotSpotter System acoustic Sensor may use wired, wireless, or cellular wireless communications which necessitates the existence of a real-time data communications channel from each Sensor to the SoundThinking hosted servers via a commercial carrier.

The unavailability or deterioration of the quality of such wired, wireless, or wireless cellular communications may impact the ability of SoundThinking to provide the Subscription Services. In such circumstances SoundThinking will use commercially reasonable efforts to obtain alternate wired or wireless cellular communications or adjust the Coverage Area as necessary. In the event SoundThinking is unable to do so, SoundThinking will terminate the ShotSpotter Subscription Services and refund a pro-rata portion of the annual Subscription Services fee to Customer.

D. SoundThinking will provide Customer with user documentation, online help, written or recorded video training material, and other applicable documentation (as available).

E. SoundThinking will provide reasonable efforts to respond via email to requests for support relating to incident classification as defined in the Support Level Matrix provided at Attachment A.

F. During the term of the MSA, SoundThinking will provide real-time gunfire analysis and alert services. After an explosive (or impulsive) sound triggers enough Sensors that an incident is detected and located, audio from the incident is sent to SoundThinking’s Incident Review Center (IRC) via secure, high-speed network connections for real-time qualification. Within seconds, a SoundThinking professional reviewer analyzes audio data and recordings to confirm gunfire or explosions. The qualified alert is then sent directly to the Customer’s dispatch center, PSAP, mobile/patrol officers, and any other relevant safety or security personnel, as determined by the Customer. The SoundThinking IRC will review gunfire incidents as further defined in Attachment A to this Addendum One.

G. The ShotSpotter Subscription Services shall consist of (i) providing access to the Customer of Reviewed Alerts delivered via the Insight password-protected internet portal and user interface supplied by SoundThinking; (ii) providing Customer access to historical Reviewed Alerts and incident information via the ShotSpotter Software; and (iii) other services as specified in the MSA or this Addendum One.

H. SoundThinking will use commercially reasonable efforts to respond to support requests as set forth in the Support Level Matrix provided at Attachment A to this Addendum One.

These requests may be made to SoundThinking through one of the following methods: 1) email to [email protected]; 2) Live Chat through the ShotSpotter Subscription Services applications: 3) A phone call to SoundThinking’s Customer Support organization at 888.274.6877, option 4. These are the only methods SoundThinking will receive and respond to support requests.

Tier 1 (as defined in the Support Matrix included at Attachment A). A SoundThinking Customer Support specialist will be responsible for receiving Customer reports of missed incidents, or errors in the Subscription Services, and, to the extent practicable over email 36 ADDENDUM ONE ǀ Page 3 of 10

or telephone, making commercially reasonable efforts to assist the Customer in resolving the Customer’s reported problems. In the event the problem cannot be resolved within 24 hours, requiring further research and troubleshooting, SoundThinking will use commercially reasonable efforts to resolve the issue within seventy-two (72) hours of receipt of the report. In the event that the ShotSpotter Subscription Service is fully nonfunctional, and it is not due to power outage or other reasons that are outside of SoundThinking’s control, SoundThinking will work continuously to restore functionality of the Subscription Services in accordance with the standard ShotSpotter user documentation provided with the Subscription Services as soon as reasonably possible, and no later than seventy-two (72) hours of receipt of the report.

I. FORENSIC REPORTS.
i. Investigative Lead Summary (“ILS”). SoundThinking provides an on-demand report available through the ShotSpotter Application. The Investigative Lead Summary (ILS) provides useful details about the approximate location, timing, and sequence of each shot fired during an incident. The ILS is very valuable on scene, and may help law enforcement find shell casings, confirm witness accounts, and streamline investigations. ILS reports are available immediately after an incident occurs via the mobile, web, or desktop ShotSpotter application. The machine-generated ILS is primarily intended as an investigative aid rather than courtroom evidence. However, SoundThinking does offer Certified Business Records of ILS reports, which may be useful in court for limited purposes, without the need to call a witness. ii. Detailed Forensic Report (“DFR”). If requested by Customer, SoundThinking will provide a DFR for any ShotSpotter-detected incidents, including Reviewed Alerts. The DFR is intended to be a court-admissible document used by attorneys as part of a court case for the exact, verified timing, sequence and location of each shot fired. Secondarily, the DFR is available for use by law enforcement to obtain a search warrant or to investigate an Officer Involved Shooting.

DFRs must be requested in writing and addressed to the SoundThinking Customer Support Department. Requests may be submitted via the Forensics Services page under the Law Enforcement tab on SoundThinking’s website ( www.soundthinking.com) . SoundThinking will use commercially reasonable efforts to provide a DFR within ten (10) business days of receipt of the request.

J. EXPERT WITNESS SERVICES.

SoundThinking offers reasonable expert witness services, including Reviewed Alerts. While forensic support is generally provided at no charge, other than Customer reimbursement for actual and reasonable travel and lodging costs, the Parties agree that unusually frequent, time- consuming, or complex requests may require compensation at a rate of $350 per hour, or the maximum rate allowed by law for Expert Witness testimony. If requested to provide such services by Customer, SoundThinking will invoice the Customer for the number of hours expended to prepare for and provide expert witness testimony upon completion of the services.

Customer understands that SoundThinking undertakes to provide individuals whose 37 ADDENDUM ONE ǀ Page 4 of 10

qualifications are sufficient for such services, but does not warrant that any person or his or her opinion will be accepted by every court. SoundThinking requires at least fourteen (14) days prior notice of such a requirement in writing from the Customer. Customer must include dates, times, specific locations, and a point of contact for SoundThinking personnel. Due to the nature of legal proceedings, SoundThinking cannot guarantee that its services described in this section shall produce the outcome, legal or otherwise, which Customer desires. Payment for expert witness services described shall be due and payable when services are rendered and invoiced regardless of the outcome of the proceedings.

Section 4 INITIAL TERM AND RENEWAL

ShotSpotter

A. Commencement of ShotSpotter Subscription Services. The initial term of the ShotSpotter Subscription Services shall commence on the date that the ShotSpotter System is made available to Customer for live use (“go live”).

B. Failure to renew ShotSpotter Subscription Services. If Customer fails to renew prior to the expiration of the then current subscription term, the Subscription Services will terminate and the Customer’s access to the Subscription Services will be disabled. At its discretion, SoundThinking may remove the ShotSpotter System and any components from the Coverage Area at that time. If SoundThinking does not remove the ShotSpotter System from the Coverage Area, Customer may reinstate the ShotSpotter Subscription Services at a later date by renewing the MSA and payment of the applicable reactivation and ShotSpotter Subscription Services renewal fees; however, Customer will not have access to any Reviewed Alerts that they would have had access to during the lapsed period .

Section 5 LICENSE AND OWNERSHIP

ShotSpotter Data

A. Rights in Data.

SoundThinking shall own and have the unrestricted right to use the ShotSpotter Data, as that term is defined in the MSA, for internal purposes such as research or product development. SoundThinking may provide, license, or sell the ShotSpotter Data on an aggregated basis to third parties (excluding press or media) to be used for research or analytical purposes, or for law enforcement and/or security purposes.

SoundThinking will not release or disseminate to any person or entity ShotSpotter Data related to or consisting of specific forensic or law enforcement sensitive incident information pertaining to any active inquiry, investigation, or prosecution, unless in response to a valid order or subpoena issued by a court or other governmental body, or as otherwise required by law. SoundThinking will not release, sell, license, or otherwise distribute the gunfire alert ShotSpotter Data to the press or media without the prior express written consent of an authorized representative of the Customer. 38 ADDENDUM ONE ǀ Page 5 of 10

Customer shall have the unrestricted right to download, make copies of, distribute, and use the ShotSpotter Data within its own organization, exclusively for its own internal purposes, and for purposes of detecting and locating gunfire, routine archival recordkeeping, evidence preservation, and investigative, or evidentiary, and prosecutorial purposes, and for community engagement and community services initiatives. Customer shall not provide to, license the use of, or sell the ShotSpotter Data to any third parties, which restriction will not pertain to (i) the collaboration with other law enforcement agencies for the purposes of investigating and prosecuting crimes detected by the ShotSpotter Subscription Service; or (ii) government or non-governmental entities focused on the support of victims of gun crime in the local community; or (iii) entities focused on local community outreach and/or violence intervention.

Section 6 CONFIDENTIALITY AND PROPRIETARY RIGHTS

SoundThinking Privacy Policy

A. SoundThinking Privacy Policy.

With respect to the ShotSpotter Subscription Services, SoundThinking has structured its technology, processes and policies in such a way as to minimize the risk of privacy infringements from audio surveillance while still delivering important public safety benefits to its customers. These efforts to maintain privacy include the following:
1) SoundThinking will not provide extended audio to customers beyond the audio snippet (1 second of ambient noise prior to a gunshot, the gunshot audio itself, and 1 second after the incident). SoundThinking will vigorously resist any subpoena or court order for extended audio that goes beyond an audio snippet.
2) SoundThinking will not provide a list or database of the precise location of Sensors to police or the public if requested and will challenge any subpoenas for this location data.

Section 7 LIMITED WARRANTIES

ShotSpotter Subscription Services and Software Additional Limited Warranties and Disclaimers

A. The ShotSpotter Subscription Services are not designed, sold, or intended to be used to detect, intercept, transmit, or record oral or other communications of any kind.

SoundThinking cannot control how the ShotSpotter Subscription Services are used, and, accordingly, SoundThinking does not warrant or represent, expressly or implicitly, that use of the ShotSpotter Subscription Services will comply or conform to the requirements of federal, state, or local statutes, ordinances, and laws, or that use of the ShotSpotter Subscription Services will not violate the privacy rights of third parties. Customer shall be 39 ADDENDUM ONE ǀ Page 6 of 10

solely responsible for using the ShotSpotter Subscription Services in full compliance with applicable law and the rights of third persons.

B. SoundThinking does not warrant or represent, expressly or implicitly, that the ShotSpotter System or its use will: result in the prediction or prevention of crime, apprehension or conviction of any perpetrator of any crime, or detection of any criminal; prevent any loss, death, injury, or damage to property due to any reason including the discharge of a firearm or other weapon; or in all cases result in a Reviewed Alert for all firearm discharges within the designated coverage area; or that the ShotSpotter-supplied network will remain in operation at all times or under all conditions.

C. SoundThinking expressly disclaims, and does not undertake or assume any duty, obligation, or responsibility for any decisions, actions, reactions, responses, failure to act, or inaction, by Customer as a result of or in reliance on, in whole or in part, the ShotSpotter Subscription Services, or Reviewed Alerts provided by SoundThinking, or for any consequences or outcomes, including any death, injury, or loss or damage to any property, arising from or caused by any such decisions, actions, reactions, responses, failure to act, or inaction. It shall be the sole and exclusive responsibility of the Customer to determine appropriate decisions, actions, reactions, or responses, including whether or not to dispatch emergency responder resources. The Customer hereby expressly assumes all risks and liability associated with any and all action, reaction, response, and dispatch decisions, and for all consequences and outcomes arising from or caused by any decisions made or not made by the Customer in reliance, in whole or in part, on the ShotSpotter Subscription Services provided by SoundThinking, including any death, injury, or loss or damage to any property.

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 7 OF THE MSA AND THIS ADDENDUM

ONE, SOUNDTHINKING MAKES AND CUSTOMER RECEIVES NO OTHER WARRANTIES,

EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF NON-

INFRINGEMENT, QUALITY, SUITABLITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Section 8 CUSTOMER OBLIGATIONS

ShotSpotter

A. Customer agrees to provide reasonable assistance to SoundThinking in obtaining permission from property owners/managers for installation of the ShotSpotter Sensors.

Section 11 DEFAULT AND TERMINATION; REMEDIES

Termination of Access to ShotSpotter Data
In addition to the termination provisions in Section 5. C of the Agreement, upon termination of the Agreement, Customer’s access to ShotSpotter Data will terminate, and SoundThinking will cease delivering Reviewed Alerts for ShotSpotter.

40 ADDENDUM ONE ǀ Page 7 of 10

ATTACHMENT A – SERVICE LEVEL AGREEMENT

ShotSpotter® Gunshot Detection, Location System
Reviewed Alert Service Levels
Summary
Under the terms and conditions of the MSA and this Addendum One, SoundThinking commits to meet or exceed the following Service Level Agreement (SLA) standards as it provides its ShotSpotter Gunshot Location Services1:

Service SLA and Measurement
Gunshot Detection
& Location
90% of unsuppressed, outdoor gunfire incidents, using standard, commercially available rounds greater than .25 caliber, inside the Coverage Area will be detected and located within 25 meters of the actual gunshot location.

Reviewed Alerts 90% of gunshot incidents will be reviewed and published in less than 60 seconds.

Service Availability The ShotSpotter Gunshot Location System service will be available to the Customer 99.9% of the time with online access to ShotSpotter data, excluding scheduled maintenance windows.

Gunshot Detection & Location Performance
The ShotSpotter System will detect and accurately locate to within 25 meters of the actual gunshot location 90% of unsuppressed, outdoor gunshots fired inside the contracted coverage area using standard, commercially available rounds greater than .25 caliber.

Reviewed Alerts Service
SoundThinking’s real-time Incident Review Center (IRC) will review at least 90% of all gunfire incidents within 60 seconds. This human review is intended to confirm or change the machine classification of the incident type, and, depending on the reviewer’s confidence level that the incident is or may be gunfire, will result in an alert (“Reviewed Alert”) sent to the Customer’s dispatch center, patrol car mobile data terminals (MDT), and officer smartphones (via the ShotSpotter App), based on the following c riteria:

Incident Type Action
High confidence incident is gunfire Reviewed Gunfire Alert, (Single Gunshot “SG” or Multiple Gunshots “MG”) sent to Customer’s
dispatch center, patrol car mobile data terminals
(MDT), and officer smartphones (via the
ShotSpotter App)
Uncertain if incident is gunfire or not Reviewed Probable Gunfire (“PG”) Alert sent to Customer’s dispatch center, patrol car MDTs, and
officer smartphones
Low confidence incident is gunfire No alert will be sent; incident available for Customer review in the incident history available
through Insight

1 See attached “ShotSpotter – Definition of Key Terms” for a complete definition of terms associated with this SLA and further details in the expanded definitions listed below the Summary . The basis for this SLA and performance measurement will be total gunshot incidents as defined by the Definition of Key Terms. 41 ADDENDUM ONE ǀ Page 8 of 10

Reviewed Alerts are sent to the Customer’s dispatch center, patrol car MDTs, and officer smartphones.

Information in a Reviewed Alert will include the following:
• “Dot on the map” with latitude and longitude indicating the location of the incident. • Parcel address closest to location of the incident.
• When available, additional situational awareness data points may be included, such as:
o Qualitative data on the type/severity of incident: Fully automatic, High Capacity o Other comments (if any)
The ShotSpotter App, and Insight provide the Customer with full and immediate access to incident history including information SoundThinking uses in its internal review process. This information includes, among other things, the initial incident classification and any reclassifications of an incident, incident audio wave forms, and incident audio files. This data access is available as long as the Customer is under active subscription.

Service Availability
The ShotSpotter System2 will be able to detect gunfire and available to users with online access to ShotSpotter data 99.9% of the time, on a 24x7 by 365 day per year basis, excluding: a) scheduled maintenance periods which will be announced to Customer in advance; b) select holi days; and c) third party network outages beyond SoundThinking’s control.

Customer SLA Credits
Each Service Level measurement shall be determined quarterly, the results of which will be reviewed during the periodic account review meetings with Customer. For each calendar quarter that SoundThinking does not meet at least two of the three above standards, a fee reduction representing one free week of service (for the affected Coverage Area) for each missed quarter shall be included during a future Customer renewal.

Service Level Exclusions and Modifications
SoundThinking takes commercially reasonable efforts to maintain Service Levels at all times. However, Service Level performance during New Year’s Eve and Independence Day and the 48-hour periods before and after these holidays, are specifically excluded from Service Level standards. During these excluded periods, because of the large amount of fireworks activity, SoundThinking uses fireworks suppression techniques3.

The SoundThinking sensors send incident information to the SoundThinking cloud via third party cellular, wireless or wired networks. SoundThinking is not responsible for outages on the third-party networks.

2 ShotSpotter Subscription Service includes all database, applications, and communications services hosted by SoundThinking, Inc. at our data center and specifically exclude Customer’s internal network or systems or 3 rd party communications networks, e.g. Verizon, AT&T, Sprint/T-Mobile, or Customer’s Internet Service Provider. 3 SoundThinking will put the ShotSpotter System into "fireworks suppression mode" during this period in order to reduce the non-gunfire incidents required for human classification. SoundThinking will formally inform the Customer prior to the System being placed in fireworks suppression mode and when the mode is disabled. While in fireworks suppression mode, the incident alerts determined to be fireworks are not sent to the reviewer no r the Customer dispatch center, patrol car MDTs, and officer smartphones; however, these non-gunfire incidents will continue to be stored in the database for use if required at a later time. 42 ADDENDUM ONE ǀ Page 9 of 10

Service Failure Notification
Should SoundThinking identify any condition (disruption, degradation or failure of network, cloud, servers, sensors etc.) that impacts SoundThinking’s ability to meet the Gunshot Detection & Location standard (above), SoundThinking will proactively notify the Customer with: a) a brief explanation of the condition; b) how the Customer’s service is affected; and c) the approximate timeframe for resolution. SoundThinking will also notify the Customer once any such condition is resolved.

Customer Responsibilities
The purpose of the Reviewed Alert service is to provide incident data to the Customer, reviewed, analyzed and classified in the manner described above. However, it is the sole responsibility of the Customer to interpret the data provided, and to determine any appropriate follow-up reaction or response, including whether or not to dispatch emergency responder resources based on a Reviewed Alert. SoundThinking does not assume any obligation, duty or responsibility for reaction, response, or dispatch decisions, which are solely and exclusively the responsibility of Customer, or for the consequences or outcomes of any decisions made or not made by the Customer in reliance, in whole or in part, on any services provided by SoundThinking.

Customer must inform SoundThinking when Verified Incidents of gunfire are missed by the ShotSpotter System in order to properly calculate Performance Rate, as defined below.

Customer is responsible for providing any required workstations, mobile devices and internet access for the Customer’s dispatch center, patrol car MDTs, and officer smartphones, or Insight.

Support Level Matrix
Support Level Tier 1 Support (IRC) Tier 2 Support
(Customer Support)
Features • Login support
• Report a misclassification
• Report a missed incident
• Report a mislocated incident
• Basic audio request
• General/application questions
• Request for ILS
Normal Support:
• Analysis of missed gunshots
• Detailed audio search
• Performance analysis
• Integration issues

Critical Support:
• System outage
Hours of Operation 24x7x365 Normal Support: 5 am – 11 pm Pacific Time Zone
Escalation: 24x7x365

43 ADDENDUM ONE ǀ Page 10 of 10

ShotSpotter – Definition of Key Terms
The ShotSpotter System will provide data for correct detection and accurate location for ninety percent (90%) of detectable (outdoor, unsuppressed) community gunfire which occurs within a coverage area, the “Coverage Area”, provided the measurement is Statistically Significant, as defined below. This performance rate shall be calculated as a percentage as follows:

𝑃𝑒𝑟𝑒𝑚𝑟𝑚𝑎𝑚𝑐𝑒 𝑅𝑎𝑡𝑒=𝐿𝑟𝑙𝑎𝑎𝑟𝐴𝑎𝑎𝑟𝑟𝑎𝑟𝑎𝑙𝑦𝐿𝑜𝑎𝑎𝑟𝑎𝑎
(𝐿𝑟𝑙𝑎𝑎𝑟𝐴𝑎𝑎𝑟𝑟𝑎𝑟𝑎𝑙𝑦𝐿𝑜𝑎𝑎𝑟𝑎𝑎 + 𝐿𝑟𝑙𝑎𝑎𝑟𝐿𝑜𝑟𝐷𝑎𝑟𝑎𝑎𝑟𝑎𝑎 + 𝐿𝑟𝑙𝑎𝑎𝑟𝐿𝑖𝑟𝑙𝑜𝑎𝑎𝑟𝑎𝑎) where the “Performance Rate” is a number expressed as a percentage, “NumberAccuratelyLocated” is the number of “Gunfire Incidents” occurring within the Coverage Area during the specified period for which the ShotSpotter System produced an Accurate Location, NumberMislocated is the number of Verified Incidents (a “Verified Incident” is an incident where Customer has physical or other credible evidence that gunfire took place) for which the ShotSpotter System produced an inaccurate location (i.e., a Mislocated Incident), and NumberNotDetected is the number of Verified Incidents for which the ShotSpotter System failed to report a location at all (i.e., Missed Incidents).

An “Accurate Location” shall mean an incident located by the ShotSpotter System to a latitude/longitude coordinate that lies within a 25-meter radius of the confirmed shooter’s location (25 meters = approximately 82 feet). “Detectable Gunfire” incidents are unsuppressed discharges of ballistic firearms which occur fully outdoors in free space (i.e. not in doorways, vestibules, windows, vehicles, etc.) using standard commercially available rounds of caliber greater than .25.

ShotSpotter Review Period is measured as the period commencing when the Incident Review Center (IRC) receives the alert and the first audio download to the time it is published to the customer.

ShotSpotter System performance is guaranteed after a “Statistically Significant” set of incidents has been detected in accordance with timeframes set forth herein, and commercial system acceptance, if applicable.

The ShotSpotter System is designed to detect gunfire which is typically well distributed throughout the Coverage Area; however, performance should not be construed to mean that 90% of gunfire fired at any given location within the Coverage Area will be detected and located within the guaranteed accuracy.

The ShotSpotter System is not a “point protection” system and is therefore not designed to consistently detect gunfire at every single location within the Coverage Area, but rather to Accurately Locate 90% of the Detectable Incidents in aggregate throughout the entire Coverage Area. There may be certain locations within the Coverage Area where obstacles and ambient noise impede and/or overshadow the propagation of acoustic energy such that locating the origin at those positions is inconsistent or impossible. The Performance Rate calculation is thus specifically tied to the Community Gunfire across the entire Coverage Area.

Statistically Significant shall be defined as measurements and calculations which shall be performed as follows: (a) Across an entire Coverage Area; (b) Aggregating over a period of at least 30 days under weather conditions seasonally normal for the area; and (c) Provided that the total number of gunfire incidents being counted is equal to or greater than: (i) thirty (30) incidents for systems of up to three (3) square miles of Coverage Area, or (ii) ten (10) incidents multiplied by the number of square miles of Coverage Area for systems where one or more Coverage Areas are three (3) square miles or larger.

44 ADDENDUM TWO ǀ Page 1 of 6

ADDENDUM TWO - PLATERANGER™ POWERED BY REKOR® SUPPLEMENTAL TERMS This Addendum Two (“Addendum Two”) to the SoundThinking™, Inc. Master Services Agreement (the “MSA”) by and between SoundThinking, Inc. (“SoundThinking”) and the City of Bellflower (“Customer”) is effective as of the date of signature of the Master Right of Way Agreement.

The following provisions are expressly added to and made a part of the MSA for the purposes of further defining the Subscription Services and terms of use for PlateRanger ™, Powered by Rekor® (“PlateRanger”). In the event of a conflict between this Addendum Two and the MSA, this Addendum Two shall control:

Section numbers correspond to the sections in the MSA.

Section 2 DEFINITIONS

Customer Data means all information, files, text, images, data, output, and other materials of any kind supplied or made available to SoundThinking by Customer for use in connection with provision of the Subscription Service. Customer shall retain all rights and title to the Customer Data.

De-Identified PlateRanger Data means the PlateRanger Operational Data as defined below, where the license plate characters have been removed.

PlateRanger Operational Data means the data, images, and video produced using the Subscription Services

PlateRanger™, means the Advanced License Plate Recognition (ALPR) Subscription Services provided by SoundThinking, in partnership with Rekor.

PlateRanger Camera Placement Locations means the location(s) in which the PlateRanger Hardware is deployed.

PlateRanger Hardware means the cameras and auxiliary equipment installed in the PlateRanger Camera Placement Locations that collect the Customer data.

Subscription Services means collectively, the PlateRanger Software, Hardware, and support and maintenance services.

45 ADDENDUM TWO ǀ Page 2 of 6

Section 3 SUBSCRIPTION SERVICES

PlateRanger

A. SoundThinking will install the PlateRanger Hardware in the agreed upon PlateRanger Camera Placement Locations in accordance with the PlateRanger Statement of Work provided at Attachment B to this Addendum Two. The PlateRanger Subscription Services are hosted in AWS GovCloud. The functionality and Software of the Subscription Services may be updated from time to time at the sole discretion of Rekor in accordance with Attachment A to this Addendum Two.

B. SoundThinking will obtain required authorizations or permits for installation of the PlateRanger Hardware.
i. Terms for installation of PlateRanger Hardware on Customer owned property are provided in the Master Right of Way Agreement. SoundThinking will not be liable to the Customer for any interruption in the Subscription Services resulting from a requirement to remove or relocate the PlateRanger Hardware installed on Customer owned property, or if applicable, a requirement by the City to remove or relocate the PlateRanger installed on private property.

C. SoundThinking owns and is responsible for maintenance of the PlateRanger Hardware used to provide the Subscription Services. During the term of the MSA, SoundThinking will repair or replace PlateRanger Hardware that becomes inoperable due to manufacturing defects. Repair or replacement of PlateRanger Hardware due to vandalism or other criminal activity, or damages outside of SoundThinking’s reasonable control may incur repair or replacement fees.

D. Customer has the option to provide its own camera equipment and mounting hardware for use with the PlateRanger System (“Customer Provided Cameras”). SoundThinking shall not be responsible for damages or losses, repair or maintenance of Customer Provided Cameras, or support issues resulting from Customer Provided Cameras. Customer’s obligations for Customer Provided Cameras are addressed in below in Section 8 of this Addendum Two.

E. SoundThinking’s support team will have access to a dashboard providing camera health alerts including communication issues, power issues, and connectivity issues. In addition, support team members will be able to review key information about each camera, including camera historical performance, time of last read time, power status, connectivity status, and read count within the last hour.

F. SoundThinking is the Customer’s main point of contact for support. SoundThinking’s standard customer support for PlateRanger includes assistance with user accounts, software interface, tools, features, and cameras, excluding Customer Provided Cameras.

Tier 1 Support is provided by SoundThinking’s Support Team during normal support hours and 24/7 coverage for all high priority issues (e.g., read rate issues, system outage, critical 46 ADDENDUM TWO ǀ Page 3 of 6

functions inoperable). The SoundThinking Support Team Tier 1 Support includes real-time support of basic issues, and first level support for information gathering and triage for advanced troubleshooting by Tier 2 Support. The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals from both Rekor and SoundThinking who are responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc. SoundThinking’s normal support hours are 5:00 a.m. – 11:00 p.m. Pacific. To ensure prompt attention, high priority issues must be reported by telephone; all other support issues or general questions may be reported via email:

Telephone 1-888-275-6877
Email [email protected].

G. SoundThinking is not responsible for issues caused by (i) Customer’s use of the PlateRanger Subscription Services not in accordance with the provided end user Documentation and instructions; (ii) third party (including Customer) network or power outages or issues; or (iii) other causes outside of SoundThinking’s control.

H. SoundThinking will provide Customer with training as set forth in Addendum Three, and the PlateRanger Statement of Work provided at Attachment B to this Addendum Two and provide user Documentation as available.

I. The PlateRanger Subscription Services may be suspended due to security risks, illegal or fraudulent activities, threat, or attack.

J. The Rekor Partner Sharing Network (RPSN) is a data sharing application made available following PlateRanger System activation. There is no charge for participation in the RPSN to customers who maintain a paid annual subscription for PlateRanger. The RPSN will allow the Customer to contribute LPR reads to a national system and search shared data.

The Customer may request to opt out of the RPSN at any time. Upon opting out of the RPSN, the Customer’s access to the RSPN will be disabled, and no new data can be shared or contributed. Data that was previously contributed to the RSPN by the Customer and shared with other agencies will remain in the RSPN, subject to applicable laws and regulations. Customers located in states that prohibit sharing LPR data with federal or out of state agencies are ineligible for participation in the RSPN.

K. SoundThinking’s dedicated, professional Forensic Services team can provide certified materials for use as evidence, including plate read information as stipulated below, deliver training, and testify in court. If requested to provide court testimony services, or a plate read, SoundThinking requires at least fourteen (14) days prior notice of such a requirement in writing from the Customer. A certified copy of a plate read can only be provided if the requested plate read falls within the applicable data retention period. For requested court testimony services, Customer must include dates, times, specific locations, and a point of contact for SoundThinking personnel. Upon completion of the services, SoundThinking will invoice the Customer for the number of hours expended on court testimony services, at a rate of $350.00 per hour, to prepare for and provide such services, as well as actual travel 47 ADDENDUM TWO ǀ Page 4 of 6

expenses. SoundThinking does not warrant that any person or his or her court testimony will be accepted by every court. Due to the nature of legal proceedings, SoundThinking cannot guarantee that the court testimony services described in this section will produce the outcome, legal or otherwise, which Customer desires. Payment for such court testimony services shall be due and payable when services are rendered regardless of the outcome of the proceedings.

Section 4 Initial Term and Renewal

A. PlateRanger Commencement of Subscription Services. The initial term of the PlateRanger Subscription Services shall commence on the date the Customer first logs into the PlateRanger System following installation of the PlateRanger Hardware, and completion of training as defined in the Statement of Work.

B. The first two (2) months (sixty days) of the initial term for PlateRanger will be an Evaluation Period during which the Customer will have the opportunity to review the functionality and efficacy of the PlateRanger System as further defined below. SoundTh inking will install ten (10) PlateRanger cameras for the Evaluation Period:

i. SoundThinking will waive the one-time start up fees and subscription fees for the Evaluation Period.

ii. Customer has the option of continuing the PlateRanger Subscription Services on a paid for fee basis for a three (3) year period as set forth in Exhibit A attached to the Master Right of Way Agreement or terminating this Addendum Two upon completion of the Evaluation Period, without penalty. Customer shall notify SoundThinking in writing at least ten (10) days prior to completion of the Evaluation Period of its intent to either continue with a paid subscription or terminate this Addendum Two. If Customer will be continuing with a paid subscription, the year one (1) fee shall be due immediately upon completion of the Evaluation Period as set forth in Exhibit A attached to the Master Right of Way Agreement. As further defined in Exhibit A to the Master Right of Way Agreement and Addendum Three, SoundThinking will install an additional thirty (30) PlateRanger cameras, for a total of forty (40) as part of the paid Subscription Services.

iii. If Customer chooses not to continue with a paid subscription for PlateRanger, the Customer’s access to the Subscription Services will be deactivated upon completion of the 60-day Evaluation Period, this Addendum Two will be terminated, and SoundThinking will make arrangements to remove the PlateRanger Hardware.

48 ADDENDUM TWO ǀ Page 5 of 6

Section 5 LICENSE AND OWNERSHIP

PlateRanger Data

B. License.

License terms for use of PlateRanger powered by Rekor are set forth in the Rekor License Agreement included as Attachment A to this Addendum Two. By using the PlateRanger System, Customer agrees to be bound by the terms and conditions of the Rekor License Agreement.

C. Rights in Data.

SoundThinking shall have the unlimited right to use Customer Data for the sole purpose of providing the Subscription Services.

Customer shall own the PlateRanger Operational Data and De-Identified PlateRanger Operational Data.

SoundThinking and Rekor shall have the right to use the PlateRanger Operational Data for the purpose of providing the Subscription Services and for a) facilitating sharing of the PlateRanger Operational Data with other governmental or quasi-governmental agencies, and b) training and enhancement of PlateRanger powered by Rekor.

SoundThinking and Rekor shall have the right to use the De-Identified PlateRanger Operational Data for a) statistical, volume, and flow analysis, and b) sharing with other governmental or quasi-governmental agencies, or commercial entities.

Customer shall inform SoundThinking if it’s use of the Plate Ranger Operational Data or De-Identified PlateRanger Operational Data are restricted by the laws of the Customer’s jurisdiction.

Section 7 LIMITED WARRANTIES

PlateRanger Subscription Services and Software Limited Warranties and Disclaimers

D. The warranty for the PlateRanger software is provided by Rekor as set forth in the Rekor License Agreement included as Attachment A to this Addendum Two.

EXCEPT AS EXPRESSLY SET FORTH IN THIS ADDENDUM TWO, SOUNDTHINKING

MAKES AND CUSTOMER RECEIVES NO OTHER WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF NON-INFRINGEMENT,

QUALITY, SUITABLITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESEPCT TO PLATERANGER.

49 ADDENDUM TWO ǀ Page 6 of 6

Section 8 CUSTOMER OBLIGATIONS

PlateRanger

A. Customer shall:
i. Provide SoundThinking with Customer’s preferred camera placement locations, or provide relevant historical data for SoundThinking’s proposed design; ii. Approve the mounting infrastructure and locations (e.g., mounting on light poles, or traffic poles) for the PlateRanger Hardware;
iii. Provide reasonable assistance to SoundThinking in obtaining required authorizations or permits for installation of the PlateRanger Hardware;
iv. Be responsible for Customer’s infrastructure, including electrical infrastructure requiring licensed electricians;
v. Facilitate integration with existing databases and provide access to necessary resources; vi. Timely perform additional Customer responsibilities as set forth in the PlateRanger Statement of Work included with this Addendum Two at Attachment B. vii. Customer provided camera equipment. All Customer Provided Camera equipment including mounting hardware must meet or exceed SoundThinking’s minimum required specifications. Customer shall be responsible for installation, maintenance, and replacement of all Customer Provided Cameras. Customer agrees not to use cameras manufactured by companies headquartered in the People’s Republic of China (“Prohibited Camera”) as set forth in the Rekor License Agreement attached to this Addendum Two. If performance of the PlateRanger System is affected by Customer Provided Cameras, Customer shall work with SoundThinking to correct the issue, including removal of such Customer Provided Cameras and installation of SoundThinking provided PlateRanger Hardware if applicable. Customer shall be responsible for all costs incurred to resolve any issues caused by Customer Provided Cameras.

Section 11 DEFAULT AND TERMINATION; REMEDIES
Termination of Access to PlateRanger Data; Early Termination without Cause In addition to the termination provisions in Section 5. C of the MSA, upon termination of the MSA or this Addendum Two, Customer’s access to the PlateRanger Data will terminate, and SoundThinking will remove the PlateRanger Equipment and any components thereof from the Customer’s PlateRanger Camera Placement Locations at SoundThinking’s earliest convenience.

50 ATTACHMENT A ǀ Page 1 of 1

ATTACHMENT A
REKOR® LICENSE AGREEMENT

(Attached on Following Pages)
51

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REKOR® LICENSE AGREEMENT
02/10/2025
This End User License Agreement (“EULA”) sets forth the terms of a legal agreement between you (“Licensee” or “you”) and Rekor Recognition Systems, Inc., a Delaware corporation (“Licensor”, “Rekor”, “we”, “our” or “us”). Rekor is the owner of OpenALPR, openalpr.com, cloud.openalpr.com, and all associated brands, trademarks, and affiliated entities of OpenALPR. This EULA governs your use of (i) certain Rekor software to be downloaded in this installation process and/or (ii) certain licenses and/or license keys to certain Rekor software to be downloaded and/or accessed in this process.

This EULA also governs your use of (a) object code versions of the Rekor software preinstalled on hardware and associated peripherals and provided to you pursuant to a purchase contract, purchase order, or other writing setting forth the terms and conditio ns governing your purchase (an “Order”); (b) associated software license keys, if any; and (c) all copies of the foregoing (collectively, the “Software”).

The Software may include artificial Intelligence/machine learning models (“RekorAI Services”).

Before installing or running the Software, you must check the “I Agree to the EULA” checkbox on the license request page to acknowledge that you have read, understood, and agree to be bound by the EULA. If you accept this EULA or install or use the Software on behalf of a business or governmental entity, then you represent that you have authority to take those actions, and this EULA will be binding on that entity. If you do not agree to the EULA, you may not receive a license key and the Software will not be available for use and you may not use the Software.

1. Subject to your full compliance with the terms and conditions of the EULA, Licensor grants to you a limited, non-exclusive, non-transferrable, non-sub-licensable license to use the Software for your internal business purposes and on the terms set forth below and during the period and at the site as may be specified in the applicable Order.

2. Unless otherwise expressly agreed to in writing by Licensor, the terms of this agreement shall supersede any conflicting or additional terms on any applicable Order.

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3. Licensor owns all right, title and interest, including without limitation, all patent rights, copyrights, trademarks, and trade secrets, in and to the Software, and any new or modified work that is based on or derived from all or any part of the Software, or any work that would infringe any copyright or any other intellectual property right in the Software or that uses trade secrets or other proprietary information embodied in or used by the Software.

4. You shall treat the Software as Rekor confidential information.

5. You shall not: (A) create a derivative of the Software in any form; (B) decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code of the Software or any portion of the Software; (C) modify or remove any proprietary or intellectual property notices or markings on the Software; (D) transfer license keys to any other person or entity; (E) violate or circumvent any technological use restrictions in the Software; (F) sell, loan, rent, lease, sublicense, or distribute the Software; (G) use any trademarks or service marks of Rekor or its affiliates (including but not limited to OpenALPR); (H) provide access to or allow use of the Software by any third party without Licensor’s prior written consent; (I) copy, republish, upload, post, or transmit the Software in any way; (J) attack or attempt to undermine the security, integrity, authentication, or intended operation of the Software; (K) use the software to create a competitive offering or any other software, products, or technologies; (L) share or publish the results of any benchmarking of the Software without Licensor’s prior written consent; (M) assign the EULA, or any right or obligation under the EULA, or designate any performance, without Licensor’s prior written consent; (N) access or use the Software to determine any underlying components of the AI algorithms, models, programs or systems of the Software; (O) use web scraping, web harvesting, or web data extraction approaches to obtain or extract data from the Software; (P) access or use the Software or data therefrom, to create, train, or improve (directly or indirectly) any other AI service; or (Q) create any further derived works based on the Operational Data.

6. You shall not use, export, import or transfer the Software except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Software and any other applicable laws. In particular, but without limitation, the Software may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone of the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the 53

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Software, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S.

Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Software for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.

You acknowledge and agree that products, services or technology provided by Rekor are subject to the export control laws and regulations of the United States.

You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer the Software, or any portion thereof, either directly or indirectly, to any country in violation of such laws and regulations.

7. If you are a U.S. government entity, you acknowledge that any Software provided are "Commercial Items" as defined at 48 C.F.R. 2.101, and are being provided as commercial computer software subject to the restricted rights described in 48 C.F.R. 2.101 and 12.212.

8. If the Software is a pre-release or beta version, you are not permitted to use or otherwise rely on the Software for any commercial purposes.

9. You understand that the Software is evolving. As a result, Rekor may require you to accept updates to the Software that you have installed. You acknowledge and agree that Rekor may update the Software with or without notifying you. You may need to update third-party software from time to time in order to use the Software.

10. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the collection, use, and storage of license plate data.

By using the Software, you represent that the Software will be used only in a lawful manner. If the Software cannot be used lawfully in your jurisdiction (including cases where the Software processes, transmits, or retains data that would violate local laws), you must discontinue use of the Software immediately. Rekor is not liable for your use of license plate recognition technology in an unlawful manner.

11. Rekor will not provide you with any tangible copy of the Software or deliver any tangible media in connection with the (i) delivery, installation, updating or problem resolution of any Software (including new releases) or (ii) delivery, correction, or updating of documentation.
54

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12. The data, images, and video produced from using the Software is the “Operational Data.” Except as may be stated to the contrary in the Rekor Privacy Policy, you retain ownership in your Operational Data, and we do not claim any ownership rights in your Operational Data. You hereby grant to Rekor and its affiliates a non- exclusive, perpetual, sublicensable, transferable right and license to use the Operational Data for all commercial purposes, and Rekor may disclose the Operational Data to third parties.

The data, images, and video produced from using the Software, where the license plate characters have been removed, is the “De-Identified Operational Data”.

Rekor owns all right, title and interests in the De-Identified Operational Data. You acknowledge and agree that Rekor may use the De-Identified Operational Data for all purposes, and Rekor may disclose the De-Identified Operational Data to third parties.

Licensee shall inform Licensor in writing before installing or running the Software if the laws of the jurisdiction in which Licensee obtained the Software restrict the use of Operational Data or De-Identified Data for the purposes defined in this Section

12. While Rekor strives for accuracy and quality of the Operational Data, Rekor cannot and does not guarantee that the Operational Data are error-free. The Operational Data are provided “As-Is” without any warranties or guarantees of accuracy.

All terms in the EULA that do not conflict with the terms of this Addendum remain unchanged and in full force and effect.

13. If you purchase maintenance and support for the Software, such services are identified in the applicable Order and will be provided under a separate service agreement.

14. You may terminate the EULA (A) at any time for convenience by providing written notice to Licensor or (B) for a material breach of this EULA by Licensor that Licensor fails to cure within thirty (30) days following its receipt of your notice of breach.

Licensor may terminate this EULA immediately and without prior notice if you fail to comply with any term or condition of this EULA or if Licensor or any reseller from which you have purchased Software or hardware on which the Software is loaded 55

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does not receive timely payment for the licenses granted hereunder. When the EULA terminates, all licenses granted automatically terminate and you must immediately cease use of the Software and return or destroy all copies of the Software.

15. Licensor does not warrant that the use of the Software shall meet Licensee’s requirements or that the operation of the Software shall be uninterrupted or error free.

16. Licensor warrants that for the thirty (30) days from the date Licensee first installs the Software (the “Warranty Period”), the Software shall materially conform to the documentation intended by Licensor to be used by customers pertaining to a product (e.g., user manuals, training manuals) (the “Documentation”). Licensor’s entire liability and Licensee’s entire remedy under this warranty shall be, at Licensor’s election, to: (i) use reasonable efforts to correct any material nonconformities discovered and reported within the Warranty Period; (ii) replace the nonconforming Software or (iii) refund license fees paid for such Software upon return of the Software to Licensor. ANY REFUND PROVIDED HEREUNDER SHALL BE

DEEMED A REVOCATION OF THE LICENSE GRANTED FOR SUCH REFUNDED SOFTWARE AND SHALL BE LICENSOR’S ENTIRE LIABILITY AND LICENSEE’S ENTIRE REMEDY FOR REJECTION OF THE SOFTWARE. The remedies specified herein only apply if (a) Licensor is notified in writing of the nonconformities within the Warranty Period, (b) Licensor’s examination of the Software confirms that such nonconformities exist, and (c) the Software has not been (1) altered or modified; (2) subjected to negligence, or computer or electrical malfunctions, or accident; or (3) used, adjusted or installed other than in accordance with the Documentation at the allowable site as may be designated on the Order.

17. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 16 IMMEDIATELY ABOVE, THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY. LICENSOR EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

18. LICENSOR SPECIFICALLY DISCLAIMS LIABILITY TO LICENSEE FOR ANY SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT

LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY 56

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LOSS) ARISING OUT OF THE SALE OR DELIVERY OF THE SOFTWARE, THE USE OF

OR INABILITY TO USE THE SOFTWARE OR THE PROVISION OF OR FAILURE TO

PROVIDE SUPPORT, WHETHER IN CONTRACT, NEGLIGENCE, TORT OR

OTHERWISE, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY OF LICENSOR FOR DIRECT DAMAGES ARISING

OUT OF THE SALE OR DELIVERY OF THE SOFTWARE, THE USE OF OR INABILITY TO

USE THE SOFTWARE OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT,

WHETHER IN CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, SHALL NOT

EXCEED THE PURCHASE PRICE OR FEES PAID TO LICENSOR FOR THE SOFTWARE IN CONNECTION WITH WHICH SUCH DIRECT DAMAGES WERE INCURRED.

LICENSEE ACKNOWLEDGES AND AGREES THAT THE PRICE TERMS OF THE OFFER

DEPEND IN PART UPON THIS EXCLUSION OF WARRANTIES AND LIMITATIONS OF LIABILITY.

19. This agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of Maryland excluding the laws of Maryland relating to the resolution of conflict of laws of different jurisdictions, and where applicable, with the federal law of the United States. The forum selected for any proceeding or suit related to this agreement or otherwise arising out of Licensee’s use of the Software shall be in the State of Maryland. Licensee hereby consents to the foregoing courts’ personal jurisdiction over it. This is intended to be a mandatory, and not a permissive, forum selection provision.

20. You acknowledge and agree that Rekor may issue a press release announcing that Rekor is providing you the Software. Rekor may also describe the nature of this relationship in our promotional materials, presentations, and proposals to Rekor’s current and prospective customers.

21. You agree not to use the Software to generate Operational Data from a camera manufactured by companies headquartered in the People’s Republic of China (“Prohibited Camera”). Rekor shall not be responsible for damages and losses arising out of your use of a Prohibited Camera.

Rekor’s License Agreement can also be found at: https://www.rekor.ai/privacy#license 57 ATTACHMENT B ǀ Page 1 of 1

ATTACHMENT B

PLATERANGER STATEMENT OF WORK

(Attached on Following Pages)
58 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

1 PlateRanger™ System Implementation
Statement of Work
City of Bellflower, CA (“Customer”)

59 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

2 All information in this document is proprietary and confidential and owned by SoundThinking. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of SoundThinking.

Document Control

Date Version Details/Changes Author
10/30/2024 1.1

60 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

3 Table of Contents
Document Control ................................................................................................................. 2 Table of Contents .................................................................................................................. 3 1 PlateRanger System Implementation Process ........................................................... 4

1.1 Introduction ........................................................................................................................... 4

1.2 Project Scope ........................................................................................................................ 4

1.3 Deliverables ........................................................................................................................... 4

1.4 Responsibilities .................................................................................................................... 5

1.5 Recommended Client Roles and Project Staff.................................................................. 6

1.6 Project Timeline .................................................................................................................... 7

1.6.1 Planning ...................................................................................................................................................... 7

1.6.2 Design Review ............................................................................................................................................. 7

1.6.3 Testing and Validation ................................................................................................................................ 7

1.6.4 Training ....................................................................................................................................................... 8

1.6.5 Project Completion ..................................................................................................................................... 8

61 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

4 1 PLATERANGER SYSTEM IMPLEMENTATION PROCESS

1.1 Introduction
This Statement of Work (SOW) outlines the project scope, objectives, deliverables, and responsibilities for implementation of the PlateRanger™ License Plate Reader (LPR) system provided by SoundThinking.

Work, software, services, hardware, Systems, Subsystems, product/software modifications or any other deliverables not explicitly listed in the Agreement, and described in this SOW will not be included in the Project.

SoundThinking is not responsible for any costs or expenses related to any third-party entities who are not a subcontractor to SoundThinking. Specifically, SoundThinking is not responsible for any costs associated with the involvement of the Customer’s existing RMS vendors in the implementation process.

Changes in scope will only be executed through a mutually agreed upon Change Order, or amendment to the Agreement.

Additional training, consultation and configuration services may be purchased through a Change Order at an hourly rate of $175 in four (4) hour blocks.

If the Customer (also referred to in this SOW as “Agency”) desires to conduct any of the remote Project activities onsite, SoundThinking will prepare a Project Change Order to cover the additional trave time and out of pocket expenses.

1.2 Project Scope
The scope of this project includes system design, delivery, installation, and configuration of LPR cameras, as well as setup of the PlateRanger software and associated integrations. SoundThinking will deploy the system in multiple phases, including planning, installation, testing, and training.

1.3 Deliverables
SoundThinking will provide the following deliverables:
• Camera Location Design and/or Review: Evaluate the proposed locations for infrastructure availability and field-of-view suitability, and recommend alternative locations if concerns are noted. • LPR Cameras Installation: Delivery and installation of cameras at agreed designated locations on approved existing infrastructure
• PlateRanger Software Deployment: Deployment and configuration of PlateRanger software on SoundThinking’s CJIS-approved Cloud System.
• Integration Services (optional): Integration of PlateRanger with existing • Training: Comprehensive administration and user training for personnel on the use of the LPR system and PlateRanger software.
• Ongoing Support and Maintenance: Ongoing support through SoundThinking’s support ticket process and maintenance of PlateRanger hardware and software components.

62 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

5 1.4 Responsibilities
SoundThinking will perform the following tasks:
• A virtual Site Survey to confirm installation feasibility on proposed and customer agreed location(s) o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
• Installation of cameras on existing approved infrastructure • Electrical Installation on standard MUTCD traffic devices or other approved devices with compatible power adapter (as needed)
• Solar installation (as needed)
• Camera initialization and acceptance testing
• Mounting on heights approved or acceptable heights
• Ensure that the LPR cameras and PlateRanger software are fully operational • One-time system training and onboarding
• Obtain a business license to operate in city or state (as needed) • Ongoing technical support and maintenance

The following tasks are not included:
• Electrical work requiring a licensed electrician
• Custom drawings
• Third-party custom integration
• State, city, or private company license or permits including any required fees • Special equipment rental such as bucket trucks for site access or traffic control • Concrete cutting or other infrastructure modifications • Utility contracts and/or billing
• Relocation of existing LPR camera(s) (additional costs may apply) • Agreements with property owner(s)
• Traffic Management

Customer will perform the following tasks:
• Provide proposed locations
• Review proposed camera infrastructure install locations • Provide access or traffic control to installation sites • Ensure that necessary agreements, permits, and power are available 63 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

6 • Facilitate integration with existing databases and provide access to necessary resources • Provide electric connections (i.e. pigtails for power, photocell) on the install pole for hardwired connections • Participate in training sessions and designate personnel for system operation • Log into the service once it is available and a training session has occurred

1.5 Recommended Client Roles and Project Staff
Customer Team
Project Sponsor
Senior official or executive responsible for providing overall direction, support, and resources for the LPR project. Serve as the primary advocate, ensuring alignment with the agency's mission and objectives, and function as the bridge between the project team and higher -level leadership. Their engagement is crucial for the success of the project, ensuring it delivers value and meets strategic goals.

Project Manager
Responsible for the day-to-day planning, execution, and delivery of a project within the agency. They coordinate resources, manage timelines, and ensure that project objectives are met within scope, budget, and time constraints. The project manager oversees the project team, communicates progress to stakeholders, and addresses any issues or risks that may arise.

System Administrator
Responsible for the maintenance, configuration, and reliable operation of the LPR system. They ensure that the hardware and software are functioning optimally and securely and report any issues to SoundThinking. The system administrator manages system users and permissions, monitors performance, reports issues, and ensures data integrity and privacy compliance. They collaborate with law enforcement officers and IT teams to ensure that the LPR solution supports real-time operations, investigations, and data retention policies in accordance with agency protocols.

SoundThinking Team
Project Management
SoundThinking will assign a project manager who will be responsible for leading the project, coordinating with customer representatives, and ensuring that all deliverables are met according to the timeline.

Field Operations Team
SoundThinking’s Field Operations team will physically install the system and configure the software. The team will work closely with the Project Manager to ensure that installation is on time and to optimize the system’s read performance.

Customer Success Director
Your assigned Customer Success Director (CSD) is Customer’s strategic partner in ensuring that you get the most out of PlateRanger and the SafetySmart Platform. The CSD promotes customer understanding of the benefits of PlateRanger and best practices for using the platform; suggests opportunities to streamline and integrate systems; and captures customer feedback and suggestions for product improvements.

64 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

7 Training Team
The training team will deliver trainer led sessions to ensure Part 1 – Infrastructure
SoundThinking: Review proposed locations and provide alternative nearby locations that would be better suited (if needed).

Customer: Review proposed mounting infrastructure for ownership, permitting needs, and electrical connectivity requirements.

Part 2 – Permitting and Licensing
SoundThinking: Provide customer with recommended mounting infrastructure and electrical connectivity. Discuss ownership of mounting infrastructure to limit the number of permitting needs.

Customer: Review proposed mounting infrastructure and recommended electrical connectivity. Request, with the assistance of SoundThinking, appropriate and needed permits and confirm permit availability for installation.

1.6.3 Testing and Validation
Typically, 2-4 days
SoundThinking: Review and optimize image capture for both daytime and nighttime. Optimize captures with appropriate configurations and camera adjustments.

Customer: Review LPR reads and highlight issues to SoundThinking.

Note: PlateRanger accurately determines vehicles and plates, but some challenges may exist in determining Make, Model, and Color due to lighting conditions, general visibility and road conditions

65 The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

8 1.6.4 Training
Typically, 2 days
SoundThinking: Schedule two training sessions, admin and user training, based on availability.

Customer: Provide appropriate resources to attend administrative and user training within 14 days of system testing

1.6.5 Project Completion
After training
SoundThinking: Ensure all installed LPR cameras are properly identifying vehicles and license plates during daytime and nighttime. Ensure that the PlateRanger software is properly ingesting the LPR reads.

Customer: Access system post training.

66 ADDENDUM THREE ǀ Page 1 of 1

SOUNDTHINKING PROPOSAL

(Attached on Following Pages)
67 Price Proposal for Subscription-Based
Gunshot Detection, Location, and Forensic Analysis Service and Automatic License Plate Recognition System
for the City of Bellflower, California
June 6, 2025
Proposal ID: BLLFLWSS031425 Rev 1

Submitted by: Rich Reyes – Senior Account Executive, Western Region 719.731.0273 mobile
650.877.2106 fax
[email protected]

SoundThinking, Inc.
39300 Civic Center Drive, Suite 300
Fremont, California 94538
888.274.6877
www.soundthinking.com
68 ©2025 i
Table of Contents
Executive Summary ................................................................................................................... 1 Introduction ............................................................................................................................ 1 Data-Driven Results ............................................................................................................... 2 ShotSpotter ............................................................................................................................ 2 PlateRanger ........................................................................................................................... 4 Company History .................................................................................................................... 7 SoundThinking’s SafetySmart Platform .................................................................................. 7 ShotSpotter Service Overview ................................................................................................... 8 How ShotSpotter Works ......................................................................................................... 8 ShotSpotter Application .......................................................................................................... 9 InSight™ ...............................................................................................................................10 ShotCast ...............................................................................................................................11 Mobile Alerts..........................................................................................................................12 Investigative Lead Summary .................................................................................................12 Detailed Forensic Reports and Expert Witness Testimony ....................................................14 ResourceRouter™ (Optional) ................................................................................................15 PlateRanger Service Overview .................................................................................................16 How PlateRanger Works .......................................................................................................16 PlateRanger Application ........................................................................................................17 PlateRanger Mobile App ........................................................................................................26 Open API ...............................................................................................................................27 ShotSpotter Onboarding Services .............................................................................................29 Getting Started ......................................................................................................................29 Best Practices .......................................................................................................................29 User Training .........................................................................................................................29 Agency Metrics/KPIs (Key Performance Indicators)...............................................................30 Onsite Support During Service Activation (Go-Live) ..............................................................30 PlateRanger Onboarding Services ............................................................................................30 User Training .........................................................................................................................32 Agency Metrics/KPIs (Key Performance Indicators)...............................................................32 On-Site Support During Service Activation (Go-Live) .............................................................33 Ongoing Customer Support.......................................................................................................34 ShotSpotter ...........................................................................................................................34 PlateRanger ..........................................................................................................................34 PlateRanger Warranty ...........................................................................................................35 Customer References ...............................................................................................................35 Pricing .......................................................................................................................................36 ShotSpotter and PlateRanger Bundled Pricing Details: Three-Year Term .............................37 Forensic Consultation Services .............................................................................................38 Payment Terms .....................................................................................................................38 General Pricing Assumptions ................................................................................................38 ShotSpotter Pricing Assumptions ..........................................................................................39 Notifications API Pricing Assumptions ...................................................................................39 PlateRanger Pricing Assumptions .........................................................................................39

69 ©2025 ii
Table of Figures
Figure 1. PlateRanger Integration with ShotSpotter ................................................................... 4 Figure 2. PlateRanger Integration with CrimeTracer .................................................................. 5 Figure 3. ShotSpotter App in Dispatch View ............................................................................... 9 Figure 4. ShotSpotter App in Respond View .............................................................................10 Figure 5. InSight App ................................................................................................................10 Figure 6. ShotCast Video ..........................................................................................................11 Figure 7. Smartwatch Notification..............................................................................................12 Figure 8. ShotSpotter Smartphone App ....................................................................................12 Figure 9. ShotSpotter Investigative Lead Summary (ILS) ..........................................................13 Figure 10. ShotSpotter Detailed Forensic Report (DFR) ...........................................................14 Figure 11. Advantages of PlateRanger .....................................................................................16 Figure 12. Dashboard in PlateRanger .......................................................................................17 Figure 13. Dispatch Map in PlateRanger ...................................................................................18 Figure 14. PlateRanger Alert Configuration ...............................................................................18 Figure 15. PlateRanger Alert Geographic Configuration ............................................................19 Figure 16. PlateRanger Alert Configuration ...............................................................................20 Figure 17. Live Video Play Back in PlateRanger .......................................................................20 Figure 18. PlateRanger Quick Search from Dashboard .............................................................21 Figure 19. PlateRanger Advanced Search ................................................................................21 Figure 20. Federated Search – Searching Across Multiple Agencies ........................................22 Figure 21. PlateRanger Interdiction Analysis Query ..................................................................23 Figure 22. PlateRanger Convoy Analysis Query .......................................................................23 Figure 23. PlateRanger Common Vehicle Analysis Query ........................................................24 Figure 24. PlateRanger Bulk Search Analysis Query ................................................................24 Figure 25. PlateRanger Vehicle Speed Analysis Query .............................................................25 Figure 26. PlateRanger Report Module .....................................................................................25 Figure 27. Search Audit Query in PlateRanger .........................................................................26 Figure 28. PlateRanger Mobile App ..........................................................................................27 Figure 29. Open API WebHooks ...............................................................................................28

Introduction
SoundThinking™ is pleased to present this proposal in response to the City of Bellflower’s request for a gunshot detection solution and a license plate recognition (LPR) system. We appreciate the time the City has spent helping us understand your issues and goals. Based on our discussions, we understand that the City seeks to address the following challenges:
• Inconsistent reporting of gun violence to the police, making it difficult for the City to respond timely and expedite aid to victims
• Increase in juvenile street crime and associated criminal activity • Increase in crimes involving vehicles, such as stolen vehicles, burglaries, and drive-by shootings
• Limited understanding of gangs and other organized criminal activities, including associated vehicles and travel patterns
• Inaccurate and outdated technologies that lack the ability to track suspect vehicles in real time

As part of this proposal, SoundThinking is pleased to offer the City a no cost/no obligation 60- day Evaluation Period for PlateRanger. The agreement for the Evaluation Period will be executed through a separate electronic Memorandum of Understanding (MOU). Please refer to the Pricing Assumptions for additional details.

Law enforcement agencies come to SoundThinking when they need a solution to quickly and precisely detect gunfire, swiftly find gunshot victims, and support the communities most affected by gun violence. A component of our SafetySmart™ Platform, the proposed ShotSpotter® and PlateRanger™ solutions are designed to identify, locate, and track active gunfire, and to accurately detect vehicles of interest, and uncover organized crime involving vehicles. In addition to supporting communities by helping law enforcement identify criminals, the proposed solution supports the City’s efforts to more effectively respond to and investigate gunfire incidents and assist in increasing case closure rates.

Customers we talk to are generally looking at one of three options to address gunshot detection and license plate recognition within their jurisdictions:

Effective: At this level, agencies rely on 9-1-1 calls and hotspot mapping to direct their officers to areas where most of their shootings occur, and license plate reader systems that record and maintain vehicle data and allow users to perform some searches on captured information to produce leads. They may also have basic systems that notify law enforcement of sound impulses. They generally rely on their force to determine the specific location of where the gunshots occurred based upon investigative measures.

Enhanced: Agencies here rely on 9-1-1 calls and more sophisticated acoustic systems that filter out some non-gunshot sounds and may have interfaces to other systems such as License Plate Readers and cameras that have additional search features like partial plates and generally also plot historical geographic locations of specific vehicles.

Engaged: At the highest level, agencies have adopted technology that filters out non- gunfire impulses and uses real-time, human review to minimize false positives and use an automated real-time license plate recognition system that generates proactive investigative leads by linking vehicles to crimes and issue alerts on the Federal and State 71 Price Proposal for the City of Bellflower, CA
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hotlist, Amber Alerts, and on vehicles involved in gunshot-related incidents. These systems notify officers almost instantly when gunshots occur and provide precise location data to get officers to the incident and deliver expedited aid. Mobile devices used by officers in the field further expedites arrival on scene. Data from these systems is so accurate it can be used to produce forensic reports that are admissible in courts.

Based upon our conversations, we understand that the City is most interested in exploring an engaged level of service. The proposed ShotSpotter and PlateRanger deployment can help the City:
• Efficiently deploy resources and increase situational awareness • Effectively identify, analyze, and respond to gun crime • Increase casings collection programs (which in conjunction with NIBIN/IBIS, provide valuable investigative leads)
• Identify license plates of nearby vehicles

The proposed ShotSpotter and PlateRanger deployment aligns with these recognized leadership qualities in the City and supports the City’s goals by:
• Promoting adoption of best practices that will support improved internal operations and optimal resource allocation to address gun crime, confiscate illegal guns, and increase solvability to provide closure to victims and their families • Improving evidence collection on each detected gunfire incident • Providing significant tactical advantages in support of patrol responding to gunfire • Generating faster, more relevant investigative leads
• Allowing advanced searching and alerting capabilities, even with partial matches • Supporting integration with leading law enforcement software and systems, including ShotSpotter and CrimeTracer, to provide the City with a cohesive process to develop leads and identify criminal vehicle associations

Data-Driven Results

ShotSpotter
ShotSpotter has become an indispensable crime-fighting tool for many agencies. In light of the community dynamics that fuel gun violence and the well-documented challenges of relying solely on 9-1-1 calls for assistance, SoundThinking’s ShotSpotter technology is critical in providing support to the community and addressing the following issues:
• Under-reporting of persistent gunfire: Nationwide, on average, less than 20% of gunfire incidents are reported to 9-1-1. Why don’t residents call? The answer is complex, but typically involves the following concerns:
o Recognition: “Was that gunfire, fireworks, or something else?” o Retaliation: “If they find out I called, will they come after me?” o Resignation: “No one came the last time I called…”

72 Price Proposal for the City of Bellflower, CA
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Without ShotSpotter, most law enforcement agencies are working with an 80% to 90% deficiency in their gun violence-related intelligence.
• Late and inaccurate information: When a citizen reports a gunfire incident, the 9-1-1 call typically comes several minutes after the event occurred, and based on analysis, the location provided is usually mislocated by 750 feet (on average). As a result, valuable time and resources are wasted trying to locate the incident, diminishing the opportunity to identify suspects and witnesses, recover evidence, and most importantly, render life- saving aid to victims.

The ability to receive near real-time gunfire intelligence data provides law enforcement agencies with a critical advantage in their efforts to address and prevent gun violence and improve officer safety. Specific results include:
• Officers can more quickly and accurately go directly to the scene of the shooting • Situational awareness is vastly improved over what is available when relying solely on the 9-1-1 system
• Law enforcement has a better chance of arriving before the shooter has left the scene • Officers are more likely to find evidence in the form of shell casings (which, in conjunction with NIBIN/IBIS, provide valuable investigative leads) and/or other ground truth that can aid in the investigation
• Officers are more likely to find witnesses who may have information that can aid in the investigation
• Community engagement is heightened, which often translates into more information from the community (e.g., tip lines, field interviews, etc.) • Enhanced targeted enforcement (precision policing)
• More court-admissible and scientifically sound forensic evidence is available to strengthen prosecutions of the worst offenders

ShotSpotter also provides invaluable data that can be analyzed to move law enforcement agencies from a reactive to a proactive position. Our gunshot detection solutions have historically helped law enforcement agencies:
• Effectively identify, analyze, and respond to gun crime • Increase casings collection programs (which in conjunction with NIBIN/IBIS, provide valuable investigative leads)
• Build an extensive casings database to maximize data value:
o Data can be analyzed in conjunction with ShotSpotter data to identify “hot addresses”
o Results inform deployment of resources and targeted investigations • Faster turnaround time for results with NIBIN program can lead to more cases being solved more quickly

ShotSpotter forensic evidence can be a powerful demonstrative tool for a prosecutor at trial. The audio of the gunfire played for the jury during trial and the precise timing and location of the gunfire plotted onto a Google Earth map can be compelling and tangible evidence against a defendant. ShotSpotter forensic evidence has been testified to by our expert witnesses in over 300 prosecutions in criminal courts throughout the United States.

Our goal is not to simply deliver technology, but rather to become a valuable partner. To that end, the SoundThinking Customer Success Team comprises former law enforcement executives who have first-hand experience in successfully deploying and using ShotSpotter.

Our mission is your success: our Customer Success Team will work closely with the City from 73 Price Proposal for the City of Bellflower, CA
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the earliest stages of your deployment through the life of the subscription to ensure the City has full access to our best practices and training components that drive successful outcomes.

PlateRanger
PlateRanger can be an invaluable tool for investigators and prosecutors at trial. The ability to pinpoint a vehicle's presence at a crime scene can provide critical evidence, place a suspect near or at the location of the incident, and often serve as compelling and tangible evidence in court.

PlateRanger integrates seamlessly with ShotSpotter and equips the City with a powerful investigative tool. This integration enables PlateRanger to automatically capture and analyze nearby vehicles at a ShotSpotter-detected incident and provide critical insights such as historical sightings near gunfire events and identify hot-listed vehicles in the vicinity. By correlating gunshot detection alerts with real-time LPR data, the City will gain immediate visibility into potential suspect vehicles fleeing the scene, enhancing investigative efficiency and improving officer safety. In addition, like ShotSpotter, PlateRanger can also be integrated with other third-party products currently used by the City, such as the Motorola CommandAware and Axon Fusus platforms.

Figure 1. PlateRanger Integration with ShotSpotter
In addition, future enhancements will allow PlateRanger to integrate with another component of our SafetySmart platform, CrimeTracer™. CrimeTracer is the most advanced and extensive data-sharing and investigative lead-generation tool available. This integration will enable investigators to swiftly link nearby vehicles to active cases, uncover key vehicle leads, and analyze historical incidents involving the vehicle or its associations. With access to a national database of over 1 billion CJIS records and public data sources, the connected solution will streamline cross-system analysis, reducing manual effort while ensuring a more thorough and efficient investigation of potential suspects.

Figure 2. PlateRanger Integration with CrimeTracer
Our goal extends beyond merely delivering technology; we aim to be a valuable partner. To that end, SoundThinking’s approach to customer support and success is comprehensive: from the initial discussions through the life of our long-term partnership. This involves a critical understanding of the City’s needs that drives a customized proposal to address your specific concerns. Once engaged in a project, SoundThinking’s Installation team will work with law enforcement and City stakeholders to determine the final camera placement, install the LPR cameras, then transition the City to our Customer Success team. This team comprises former law enforcement executives dedicated to your success. From the initial stages of deployment through the duration of your subscription, our Customer Success Team will work closely with the City, providing full access to our best practices and training resources to ensure successful outcomes.

Lastly, SoundThinking is pleased to offer the City a 60-day, no cost/no obligation Evaluation Period of PlateRanger. In accepting this offer, the City agrees to implement SoundThinking’s Best Practices when using PlateRanger, and to use the following success criteria when deciding whether to proceed beyond the Evaluation Period:
• Number of License Plate Reads: PlateRanger meets or exceeds the City’s expectations
• Vehicle Image Quality: PlateRanger consistently provides high-quality images that enable the City to zoom in and extract key characteristics 75 Price Proposal for the City of Bellflower, CA
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• Video Availability of Motion Events: PlateRanger consistently provides video of motion-activated events
• Video Availability of Plate Reads: PlateRanger consistently provides video clips of each plate read
• User-Friendly Searching and Reporting: PlateRanger enables the City to quickly identify vehicles of interest based on partial matches, make, classification, model, color, locations, and/or time-period and supports the ability to quickly export results

We appreciate your consideration of our proposal and are confident that ShotSpotter and PlateRanger will help the City detect gunfire, identify suspect vehicles through LPR, connect with vulnerable communities, save lives, and locate potential victims and suspects while streamlining the City’s investigative process. SoundThinking is committed to your success and we look forward to partnering with you to make ShotSpotter and PlateRanger key components of your efforts to address crime in the City of Bellflower.

76 Price Proposal for the City of Bellflower, CA
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Company History
SoundThinking is a public safety technology company that combines transformative solutions and strategic advisory services for sound decisions, to make neighborhoods safer and improve community confidence. SoundThinking was founded in 1995 (as ShotSpotter, Inc.) and has been providing gunshot detection solutions since its inception. SoundThinking is the world leader in gunshot detection, with over 1,000 square miles operational; more than 14 million incidents reviewed; and 40 issued patents. SoundThinking is a publicly traded corporation (NASDAQ: SSTI) with approximately 300 full-time employees and is headquartered in Fremont, California.

SoundThinking’s SafetySmart Platform
The SafetySmart platform brings together specialized software and objective data to help law enforcement and civic leadership better protect their communities by ensuring the right resources are provided when and where they are needed most. As a trusted partner to many law enforcement agencies, SoundThinking has been both a firsthand witness and participant in the evolution of policing as it faces increasing challenges, such as staffing shortages, aging technologies, and exponential growth in data (as well as the need to access, analyze, and share data). In response to these challenges, SoundThinking has developed our SafetySmart platform that provides a range of tools beyond gunshot detection to help law enforcement agencies operate and collaborate more efficiently.

The SafetySmart platform brings the power of digital transformation to law enforcement.

Together or separately, these data-driven solutions act as a force multiplier and help drive deeper community engagement by delivering better information, enabling better decisions, and driving better outcomes, for more efficient, effective, and equitable policing. 77 Price Proposal for the City of Bellflower, CA
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ShotSpotter Service Overview

How ShotSpotter Works
Based on an analysis of known gunfire-related crimes, the SoundThinking team designs and deploys networked sensors within the targeted coverage area. These acoustic arrays detect and locate gunshot activity within the coverage area and report that information to SoundThinking’s Incident Review Center (IRC) which is staffed 24/7/365. ShotSpotter uses a two-factor incident review process to minimize false alerts. The first tier is performed by sophisticated AI software, to filter out any incidents that do not meet the minimum threshold for human review as potential gunfire incidents (e.g., helicopter noise, fireworks, etc.). The incidents that meet the minimum threshold for human review are then received at our IRC. The IRC review process is performed by a team of highly trained acoustic experts. In addition to examining the incident audio, SoundThinking’s acoustic experts also examine the visual characteristics of the detected pulses and the incident, such as the number of participating sensors, the wave form, pulse alignment, and the direction of sound. The IRC review results in either publishing (Gunshot or Probable Gunshot) or dismissal (Non-Gunshot) of the incident with a high level of precision.

If the reviewer classifies the incident as a gunshot, the reviewer sends an alert, including location information and an audio snippet, to law enforcement agencies via a password- protected application on a mobile phone, in-car laptop, or computer. In addition to the dot-on- the-map and audio, ShotSpotter provides details such as number of shots fired, whether multiple shooters were involved, and whether high-capacity and/or fully automatic weapons were used. SoundThinking designed this entire process (i.e., recording the impulsive sound, two-factor review, and publishing alerts to authorized users) to be completed in less than 60 seconds (but is often completed within 25 to 30 seconds).

ShotSpotter customers receive a contextually rich, detailed gunfire alert that enables a fast, precise, and safer response to gunfire incidents. In addition, ShotSpotter alerts can also trigger other technology platforms such as cameras that can pan and zoom in the direction of an event.

SoundThinking has successfully interfaced ShotSpotter with a wide range of third-party applications such as CAD, RMS, License Plate Readers, drones, and other applications.

ShotSpotter helps law enforcement agencies by directing resources to the precise location of more than 90% of gunfire incidents. ShotSpotter rapidly notifies first responders of shootings via dispatch centers, in-vehicle computers, and smart phones. Instant alerts enable first responders to aid victims, collect evidence, and identify witnesses. ShotSpotter’s actionable intelligence can then be used to prevent future crimes by positioning law enforcement when and where crime is likely to occur. ShotSpotter gunshot detection and location services are delivered as an easily implemented Software as a Service (SaaS) solution, with no requirement for customer investment in or maintenance of expensive hardware or software. SoundThinking hosts, secures, monitors, and maintains the ShotSpotter infrastructure. Contracts are based on an affordable one-year or multi-year subscription agreement, and the subscription includes unlimited licenses for the proposed SoundThinking applications.

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ShotSpotter Application
The ShotSpotter application is used by Call Takers, Dispatchers, and Patrol Officers in the field.

Real-time notifications of gunfire incidents are delivered to this app and includes the following data:
• Incident location (dot on the map, per the incident latitude and longitude) • Type of gunfire (single round, multiple round)
• Unique identification number
• Date and time of the muzzle blast (trigger time)
• Nearest address of the gunfire location1
• Number of shots
• District identification
• Beat identification

A SoundThinking analyst may add other contextual information such as the possibility of multiple shooters, high-capacity weapons, full-automatic weapons, and the shooter’s location related to a building (front yard, back yard, street, etc.). The report also includes an audit trail of the time the alert was published, acknowledged, and closed at the customer facility. All notes entered by Call Takers and Dispatchers added to the alert are time- and date-stamped with the operator’s ID. For Patrol Officers, the alert includes an audio snippet of the incident.

1 Based on the reverse geo-verification of the incident latitude and longitude, using commercially available GIS sources such as Google or customer-provided GIS data.

Figure 4. ShotSpotter App in Respond View
InSight™
InSight™ enables customers to explore details about prior gunshot incidents in their ShotSpotter coverage area and use the data for investigation and analysis. Crime analysts, investigators, and command staff can view, filter, sort, report, and transform historical gunshot data into meaningful insights, ultimately informing strategies for reducing gun violence.

InSight enables users to find and identify the incidents using an extensive array of filters for date, time, location, keywords, single vs. multiple gunshots, patrol areas, as well as shapes drawn on the map. The shape filters narrow a search for shooting incidents within a radius of a known address, across several blocks, or look for and monitor activity on both sides of a jurisdictional border. Saved reports retain common filter settings for quick retrieval (e.g., “District 4 Gunfire – Last 28 days”).

Figure 5. InSight App
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InSight shows how a shooting event unfolded by watching a shot-by-shot animation that details the location and sequence of each shot. The software also highlights other nearby incidents that may be potentially related based on its relative distance and time of occurrence.

InSight comes with a set of reports that make it easy to share incident data throughout an agency:
• The Investigative Lead Summary report give details of a shooting incident including audio, location, sequence, and timing of each shot fired. This report is often used to share incident audio and details with colleagues, aid investigators with collecting evidence at the scene of a shooting and conducting better interviews of witnesses, suspects, and victims, or attach to a case file.
• The Multi-Incident report provides a summary of shooting incidents broken out by single, multiple, and probable gunshot incidents as well as any non-gunfire incidents if they were included in the search. The summary is followed by details for each incident including the date, time, location, number of rounds, CAD ID, ShotSpotter ID, and other details.

For customized, ad hoc reporting and analysis, InSight can export incident data to other off-the- shelf products such as Microsoft Excel, Tableau, Google Earth, ArcGIS, and other tools.

ShotCast
ShotCast provides a
video summary report of
shooting incidents
detected by ShotSpotter
that can be shared on
the internet, social
media, broadcast news,
and other media outlets.

SoundThinking created
ShotCast to help Public
Information Officers
(PIOs) expedite and
simplify the process of
informing the public of
gunfire incidents in their
neighborhoods.

ShotCast can improve
media coverage of gun
violence, and, when
incorporated into a broader communication strategy, can help educate the public, increase transparency and awareness about the impact of gun violence, and promote community engagement in public safety.

ShotCast video summaries include the actual gunfire audio and key details of the incident (location, time, and more) presented in a high-quality video format that PIOs can incorporate into various types of news coverage.

Figure 6. ShotCast Video
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Mobile Alerts
The ShotSpotter smartphone
application delivers real-time gunfire
alert data to smart phones and smart
watches, available for use on iPhones
and Android platforms. The ShotSpotter
app displays the gunfire location as a
dot-on-a-map and the data also
includes the number of rounds fired and
access to the incident audio.

Figure 8. ShotSpotter Smartphone App
Investigative Lead Summary
The ShotSpotter Investigative Lead Summary (ILS) is an on-demand report that provides useful details about the location, timing, and sequence of each shot fired during an incident. The ILS is very valuable on scene, helping law enforcement find shell casings, confirm witness accounts, and identify suspects. ILS reports are available immediately after an incident occurs through a single click of a button within the mobile, web, or desktop ShotSpotter and InSight applications.

Figure 7. Smartwatch Notification
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The ILS will fulfill the majority of law enforcement agency needs, particularly in situations where a report is not intended for presentation to court (since the ILS report is electronically produced, it is not court admissible).

Figure 9. ShotSpotter Investigative Lead Summary (ILS)
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Detailed Forensic Reports and Expert Witness Testimony
SoundThinking’s Detailed Forensic Reports (DFR) and Expert Witness Testimony can provide unique trial evidence including audio recordings of shooting incidents. In nearly all the criminal proceedings in which our experts have been called to testify, SoundThinking has produced detailed, round-by-round analysis of the timing and location of the shots fired by one or more weapons. To the best of our knowledge, no other acoustic-based gunshot detection system has been accepted in a court of law as providing this kind of forensic evidence.

ShotSpotter data can be foundational to arrests for firearm offenses and:
• Help identify suspects
• Assist in establishing the precise timeline of shootings and help explain crime scenes • Provide evidence of premeditation or affect claims of self-defense • Corroborate other evidence from the crime scene
• Provide crucial information in officer-involved shooting investigations Figure 10. ShotSpotter Detailed Forensic Report (DFR)
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SoundThinking data supports detailed forensic analysis of gunfire incidents, including:
• Weapon type (e.g., automatic vs. semi-automatic)
• Number of rounds fired
• Possibility of multiple shooters

Unlike the ILS, which is intended primarily for investigative uses, the DFR is intended for use as evidence in a court and is backed by an expert witness. The DFR is intended to be used by attorneys as part of a court case for the exact, verified timing, sequence, and location of each shot fired. Secondarily, DFRs are available for use by law enforcement to obtain search warrants or to investigate Officer Involved Shootings. DFRs are available upon written request, and our goal is to deliver all DFRs within ten business days of the request.

To support prosecutions, audio snippets provide powerful demonstrative evidence to prosecutors and allow jurors to gain a deeper understanding of the victims’ experience of the incident. For prosecutors who wish to have a SoundThinking expert witness testify regarding a DFR, to help interpret and clarify crime scene activity derived from ShotSpotter data, or provide other forensic consultation services, these services are available for an hourly fee.

In 25 states and in the District of Columbia, SoundThinking evidence and SoundThinking expert witness testimony have been successfully admitted in over 300 court cases. ShotSpotter forensic evidence has prevailed in 25 Frye and Daubert challenges throughout the United States.

ResourceRouter™ (Optional)
ResourceRouter, our subscription-based risk-forecasting and resource management solution is available as a separately priced option.

ResourceRouter supports the City’s crime reduction and community engagement initiatives and is offered as an extension of ShotSpotter.

ResourceRouter uses data to intelligently place resources, such as patrol officers or community intervention workers, in the right place at the right time to drive crime prevention while fostering positive engagement with the community. ResourceRouter leverages ShotSpotter’s robust reporting platform (ShotSpotter InSight), to deliver near real-time insights into patrol and/or community intervention activity with the ability to overlay real-time gunshot detection information and provide measurable outcomes that can be shared with internal and external partners. In addition to citywide patrol plans for all crime types, for agencies that have deployed ShotSpotter, ResourceRouter can also uniquely provide gun crime forecasts in ShotSpotter coverage zones that far exceed traditional patrol methods in reducing violent crime.

As a result of deploying ResourceRouter, the City can be more effective and efficient, improving public trust and community safety.

How PlateRanger Works
The SoundThinking team designs and deploys networked license plate readers within a targeted area based on an analysis of known high crime areas which includes gunfire within the targeted area. The cameras detect and analyze live footage on the edge to extract vehicle characteristics and license plate reads that are stored to a CJIS-approved cloud server.

PlateRanger users can access LPR reads directly from any browser and use any of robust features within the solution.

Figure 11. Advantages of PlateRanger

Feature PlateRanger Pro PlateRanger Max
Capture Speed Up to 70 mph Up to 120 mph
Capture Range 75 ft 300 ft
Lane Capture Up to 2 lanes Up to 6 lanes
Capture Accuracy 99% Controlled test environments
95% Typical field trials
Night-time Capture 90%
Alert Time < 10 seconds
Video with Read Yes
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PlateRanger Application
The PlateRanger application is used by Investigators, Dispatchers, and Patrol Officers in the field. With PlateRanger, users can:
• View real-time alerts
• View real-time vehicle reads
• Search for known vehicles (based on characteristics or plate) • View historical patterns of vehicles of interest
• View live video feeds
• Search for vehicles near a criminal incident
• Analyze vehicle movement trends, including convoy, common vehicle, bulk, and speed • Audit historical user searches

PlateRanger can enhance the City’s efficiency by providing alerts to patrol within seconds, facilitating the swift apprehension of wanted vehicles, and offering investigative tools to reveal organized crime insights, ultimately leading to higher rates of case closure and prosecution.

Figure 13. Dispatch Map in PlateRanger
PlateRanger is a comprehensive License Plate Reader solution with a user-friendly interface.

Leveraging Artificial Intelligence (AI) to capture extensive vehicle characteristics, it enhances the effectiveness of users and boosts public safety. With features such as live video, in-depth analytics, and leading accuracy both day and night, PlateRanger supports safer communities.

Hotlists and Alerts

Hotlist

Figure 15. PlateRanger Alert Geographic Configuration
With PlateRanger, authorized users can import or manually input hotlists or vehicles of interest directly into the application. Furthermore, it can integrate with national systems such as NCIC, AMBER, and Silver alerts to ensure that the latest lists are always updated in PlateRanger.

In addition, agencies can configure alerts for specific days and/or times, as well as specific regions to ensure accurate alerts based on the agency’s needs. With configurable Matching Strategies, PlateRanger will allow a user to enter plates with placeholder characters if the full plate characters are unknown or provide alerts on partial matches.

Whitelist
The City can also set up a whitelist to ensure that specific vehicle license plates are never recorded in PlateRanger. These whitelist configurations follow the same rules as those applied to hot-listed vehicles.

Figure 16. PlateRanger Alert Configuration
Agencies can tailor alerts to specific users and their preferred notification methods. PlateRanger supports notifications within the application, through the Dashboard, Dispatch Map, and via SMS or email. In addition, users can review all alerts on a map for a defined period or track the historical travel of alerted vehicles.

Live Video Review

Figure 17. Live Video Play Back in PlateRanger
Along with vehicle images and characteristics for each LPR read, PlateRanger allows users to review video footage linked to those reads. Live video captures ensure the highest accuracy in plate reads through optimal still-image selection and comparison with other images. If configured, PlateRanger will provide access to historical, live video feed snippet to deliver unmatched situational awareness to responding officers and dispatchers.

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Search
PlateRanger provides users with multiple ways to search historical LPR reads and alerts. Users can perform these searches with limited information or use wildcards for unknown characters.

Quick Search

Figure 18. PlateRanger Quick Search from Dashboard
The Quick Search bar is accessible and provides quick access to any information regarding the captured license plate of interest. Simply enter a license plate number and the Quick Search redirects to Advanced Search and list all characteristics captured for that vehicle.

Advanced Search

Figure 19. PlateRanger Advanced Search
The Advanced Search feature offers an extensive search engine that leverages the entire PlateRanger database of historical reads. The main page displays two panels to differentiate between search parameters and results. Users can search by alerts, vehicle characteristics (such as license plate, make, model, body type, color, state, and other attributes), or location and/or time. In addition, PlateRanger supports partial searches and wildcard searches to aid users investigating vehicles with unknown plates.

Figure 20. Federated Search – Searching Across Multiple Agencies By using PlateRanger's Federated Search and Partner Network, users can access LPR reads beyond their own agency’s system. This provides agencies with flexible options to tailor their search methods according to specific needs, preferences, and legal requirements. PlateRanger enables agencies to choose between integrating with a broader partner network or selectively sharing data with chosen agencies.

Federated Search: Allows customers to connect to a specific agency’s system to extend their investigative capabilities and search within connected agency systems. Customers have the flexibility to choose with which other agencies they share data, without needing to be part of a larger network.

Partner Network (RPSN): Through the Rekor Partner Sharing Network (RPSN), agencies can access and contribute to a nationwide data sharing network of license plate reader (LPR) information. This allows agencies to utilize cameras beyond their own systems to gather intelligence on criminal activity and gain valuable insights into offenders’ cross-jurisdictional travel patterns.

Interdiction Analysis

Figure 21. PlateRanger Interdiction Analysis Query
Interdiction Analysis enables users to identify vehicles that have been detected by multiple cameras within a specified time frame. This analysis is beneficial for pinpointing cars that have appeared at two or more locations. The report displays all vehicles that have passed through the cameras during the designated period.

Convoy Analysis

Figure 22. PlateRanger Convoy Analysis Query
Convoy Analysis allows users to identify vehicles that frequently travel together. This analysis helps detect accomplices or other suspicious behaviors based on a known license plate. The Convoy Analysis identifies the most common vehicles seen before or after the target plate within the specified period.
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Common Vehicle Analysis

Figure 23. PlateRanger Common Vehicle Analysis Query
Common Vehicle Analysis identifies the most frequently seen vehicles for a specific camera or set of cameras. This analysis determines which license plates appear most often at the specified locations.

Bulk Search Analysis

Figure 24. PlateRanger Bulk Search Analysis Query
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Bulk Search Analysis enables users to find any plates that match a large list of vehicles. By entering a date range and a list of license plates, the analysis generates a report containing any matches from the provided list.

Vehicle Speed Analysis

Figure 25. PlateRanger Vehicle Speed Analysis Query
Vehicle Speed Analysis measures the vehicle speed between two cameras. By selecting two cameras and a specific period, the analysis matches license plates between the cameras and reports the average vehicle speed.

Reports

Figure 26. PlateRanger Report Module
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The Reports module allows users to search or filter previously created reports by generating user, creation time frame, and report type.

Audit

Figure 27. Search Audit Query in PlateRanger
The Search Audit page enables administrators to monitor and review previous searches conducted by other PlateRanger users. Administrators can search by user, license plate, event type, and/or within a specified time frame.

PlateRanger Mobile App
As an investigative tool, PlateRanger’s mobile app offers unmatched flexibility. Officers searching for a specific vehicle or gathering evidence near an incident can gather crucial vehicle data using a smartphone or tablet. Investigators can search PlateRanger’s database to link suspect vehicles to recent activity, locate wanted vehicles, or cross-reference plates associated with ongoing investigations. This mobile solution helps speed up investigations and reduces the time required to locate vehicles of interest, develop new investigative vehicle leads, and enables investigators to act swiftly based on timely information.

PlateRanger’s mobile app is ideal for patrol officers who frequently move between vehicles or shift locations during patrol investigations. Unlike stationary or fixed LPR systems or vehicle- mounted mobile LPR cameras, the mobile app can be used on foot, in patrol vehicles, or at static checkpoints, giving officers flexibility in the field. Patrol officers can scan plates near crime hotspots, identifying stolen vehicles, vehicles associated with wanted persons, or those flagged for other reasons. This flexibility enhances patrol efficiency, allowing officers to maximize coverage and quickly check large volumes of vehicles during a patrol-level investigation while still being visible in the community during routine patrols.

Figure 28. PlateRanger Mobile App

Open API
PlateRanger uses a RESTful API service to facilitate seamless and secure data exchange with third-party systems. This API enables third-party systems to access comprehensive LPR data, including precise location details, timestamps of license plate reads, and multiple vehicle images including an overview, a cropped vehicle image, and a plate-only image. Users can configure the API to send all plate reads, alerts only, or vehicle detections without plates, providing flexibility based on operational needs. Beyond basic plate recognition, the API also delivers in-depth vehicle characteristics such as make, model, color, year range, and class, to support more effective investigations.

Figure 29. Open API WebHooks

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ShotSpotter Onboarding Services
Concurrent with the sensor design and deployment activities, SoundThinking will provide a series of onboarding services to prepare the Department to maximize the value of the ShotSpotter service. These standard onboarding steps will be refined to best serve the City team and ShotSpotter users. SoundThinking onboarding services are designed to:
• Ensure successful ShotSpotter service activation (go-live) • Ensure full use of the features and functions available with the ShotSpotter service • Ensure that the City’s Best Practices are refined, as needed, to respond most effectively to the gun crime intelligence data being delivered for the coverage area • Track and monitor the efficacy of the ShotSpotter service

SoundThinking has assembled a Customer Success Team of professionals with more than 400 years of combined law enforcement experience. The mission of this team of Consultants, Trainers, and Analysts is to maximize customer success with the ShotSpotter service. This team is available to our customers both pre- and post-production to advise, train, and guide them on the most effective use of the tools and services available with the ShotSpotter solution. The following provides a high-level overview of SoundThinking’s standard Customer Onboarding Services, which will be tailored to support the City.

Getting Started
Prior to contract execution, a SoundThinking Customer Success Director will work with the City’s project team to plan the onboarding process, beginning with an onsite Customer Kick-Off Meeting with all stakeholders. The teams will review the program objectives, lay out the key implementation steps, agree on a targeted activation date (go-live), and establish a protocol for ongoing communication throughout the onboarding process. SoundThinking will schedule biweekly status calls with the City’s Program Manager and other project leaders to maintain regular communication throughout the implementation process.

Best Practices
Early in the Customer Onboarding Process, SoundThinking’s Customer Success team, led by the assigned Customer Success Director, will work with the City’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the City in establishing response protocols and procedures to manage the gunshot alerts and gun crime intelligence data that will be provided upon activation of the ShotSpotter service. SoundThinking will customize and conduct these sessions for each of the following groups of users involved in the gun violence reduction program in the targeted coverage area:
• Program Management
• Dispatch/Communications
• Field Operations/Patrol
• Investigations
• Prosecution
• Intelligence & Crime Analysis

User Training
SoundThinking will assign a Customer Success Director to the City to ensure that we deliver consistent, quality best practices training based on the City’s needs to maximize the value of our service. The Customer Success Director will remain engaged with the City for the duration of our relationship. In preparation for the planned cutovers, SoundThinking will assign a Trainer to the City to train each group of users on the SoundThinking applications, including ShotSpotter, 99 Price Proposal for the City of Bellflower, CA
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Dispatch, Administrative Portal, and InSight. The Trainer will conduct a Training Orientation with the City’s Program Manager to ensure all users are properly trained on the relevant applications. SoundThinking’s Trainer will work with the City to tailor a training program that addresses the unique needs and/or scheduling constraints of the City users. The training will be performed through a combination of remote instructor-led live training, train-the-trainer, and on- line recorded computer-based training.

Agency Metrics/KPIs (Key Performance Indicators)
Customer Success team members, led by the assigned Customer Success Director, will work with the City’s Program Manager and Command staff to review, define, and adopt a set of agency metrics, or Key Performance Indicators (KPIs), to establish and monitor the efficacy of the ShotSpotter service and related agency Best Practices. It is important to ensure that the agency and all stakeholders have visibility (and routines in place) to track the program metrics or KPIs needed to monitor the status of the program and to make informed decisions regarding resources, response protocols, and the best practices to drive success.

Onsite Support During Service Activation (Go-Live)
On the day of ShotSpotter service activation to a live production status, the Customer Success Director will be on site to ensure that the transition is smooth, that the established best practices are being implemented as planned, and that user questions are answered quickly. Prior to cutover, SoundThinking’s team will facilitate an introduction to the SoundThinking Support organization to review the support process and introduce the designated Technical Support Engineer to the City. Following service activation, the designated Technical Support Engineer will facilitate a series of Status Calls with the City to review the performance of the service. The Customer Success Director will continue to work with the City to review and results being achieved by each group of users involved in the gun violence reduction program.

PlateRanger Onboarding Services
Concurrent with the LPR camera layout planning, SoundThinking will provide a series of onboarding services to prepare the City to maximize the value of PlateRanger. These standard onboarding steps will be refined to best serve the City and PlateRanger users. SoundThinking onboarding services are designed to:
• Ensure optimal placement of cameras to meet the City’s objectives • Ensure successful PlateRanger service activation (go-live) • Ensure comprehensive training to best use all of the features and functions available with the PlateRanger service
• Ensure that the City’s Best Practices and Policies are refined, as needed, to adhere to local, state, and national regulations
• Remote training for City’s administration and trainers • Track and monitor the efficacy of PlateRanger

SoundThinking has assembled a Customer Success team of professionals with more than 400 years of combined law enforcement experience. The mission of this team of consultants, trainers, and analysts is to maximize the City’s success with the PlateRanger service. This team is available both pre- and post-production to advise, train, and guide the City on the most effective use of the tools and services available with the PlateRanger solution. The following is a high-level overview of SoundThinking’s standard Onboarding services, which will be tailored to support the City.

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Getting Started
Following contract execution, SoundThinking’s Customer Success Director (CSD) and Implementation team will work with the City’s project team to plan the onboarding process, beginning with an on-site Customer Kick-Off Meeting with all stakeholders. The teams will:
• Review the City’s program objectives
• Lay out the key implementation steps
• Agree on a targeted activation date (go-live)
• Define the City’s desired results
• Develop metrics that define success for the City and ensure PlateRanger provides the desired results
• Establish a protocol for ongoing communication throughout the onboarding process

SoundThinking will schedule biweekly status calls with the City’s Program Manager and other project leaders to maintain regular communication throughout the implementation process.

Best Practices
Early in the Onboarding process, SoundThinking’s Customer Success team, led by the assigned CSD, will work with the City’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the City in establishing response protocols and procedures to manage the LPR alerts and license plate read data that will be provided upon activation of the PlateRanger service. SoundThinking will customize and conduct these sessions for each of the following groups of users in the targeted coverage area:
• Program Management
• Dispatch/Communications
• Field Operations/Patrol
• Investigations
• Prosecution
• Intelligence and Crime Analysis

Camera Deployment Planning
Effective camera placement is crucial for the accuracy and efficiency of LPR systems. Our team will work with the City to determine the desired outcomes and assist in PlateRanger camera placement. Our camera planning services involve:

Strategic Placement: Identifying optimal locations for camera installation to capture clear and unobstructed images of license plates, considering factors such as lighting, traffic flow, and environmental conditions

Field of View Optimization: Ensuring cameras are positioned to provide the best possible field-of-view, minimizing blind spots and maximizing coverage

Custom Solutions: Tailoring camera placement strategies to meet the unique requirements of the Area, whether it's a neighborhood, city streets, or state roadways

Future-Proof Planning: Designing camera layouts that can accommodate future expansions or upgrades, ensuring the City’s LPR system remains effective and scalable

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With SoundThinking's onboarding services, the City can be confident that your license plate recognition system will be installed and configured to deliver the highest levels of accuracy, reliability, and efficiency.

Installation
Our team of experts will manage the entire installation process, from initial remote site assessment to final deployment. We ensure that all hardware and software components are correctly installed and configured for optimal performance. Our installation services include:

Site Assessment: A thorough evaluation of your city to determine the best locations for LPR cameras, ensuring maximum coverage and accuracy. We request the City participate to ensure that planning is aligned with their goals

Hardware Installation: Professional installation of PlateRanger cameras and associated hardware including mounts, cables, and power supplies to approved power outlets

Software Configuration: Setting up and configuring LPR cameras into PlateRanger software, providing real-time data and analytics

Testing and Calibration: Comprehensive testing and calibration of PlateRanger to ensure reliable and accurate performance

User Training
SoundThinking’s assigned CSD will work with the City to ensure that we deliver consistent, quality best practices training based on the City’s needs to maximize the value of our service.

The CSD will remain engaged with the City for the duration of our relationship. In preparation for the planned cutovers, SoundThinking will assign a Trainer to the City to train each group of users on the PlateRanger application. The Trainer will conduct a Training Orientation with the City’s Program Manager to ensure all users are properly trained on the relevant applications.

SoundThinking’s Trainer will work with the City to tailor a training program that addresses the unique needs and/or scheduling constraints of the City users. The training will be performed through a combination of remote instructor-led live training, train-the-trainer, and on-line recorded computer-based training.

Agency Metrics/KPIs (Key Performance Indicators)
Customer Success team members, led by the assigned CSD, will work with the City’s Program Manager and Command staff to review, define, and adopt a set of agency metrics, or Key Performance Indicators (KPIs), to establish and monitor the efficacy of the PlateRanger service and related agency Best Practices. It is important to ensure that the agency and all stakeholders have visibility (and routines in place) to track the program metrics or KPIs needed to monitor the status of the program and to make informed decisions regarding resources, response protocols, and the best practices to drive success.

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On-Site Support During Service Activation (Go-Live)
On the day of service activation, the City’s CSD will be on site to ensure that the transition is smooth, that the established best practices are being implemented as planned, and that user questions are answered quickly. Prior to cutover, SoundThinking’s team will facilitate an introduction to the SoundThinking Support organization to review the support process and introduce the designated Technical Support Engineer to the City. Following service activation, the designated Technical Support Engineer will facilitate a series of Status Calls with the City to review the performance of the service. The CSD will continue to work with the City to review results being achieved.

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ShotSpotter
Customers can use the monthly scorecard in the InSight app to communicate details on system performance and our service, including the number of Gunshot Alerts, Misses, Mislocated Incidents, Misclassified Incidents, and other useful metrics. A designated SoundThinking Technical Support Engineer reviews service requests and reported issues monthly and is available to discuss and address any concerns.

SoundThinking standard customer support includes 24/7 assistance with user accounts, software interface, tools, features, incident (re)classification, and review. Tier 1 Support is provided by our Incident Review Center (IRC). IRC staff have extensive experience with SoundThinking applications and provide real-time support of basic issues, and first level of support for information gathering and triage for advanced troubleshooting by Tier 2 Support.

The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals who are responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc.

Support Level Tier 1 Support (IRC) Tier 2 Support
(Customer Support)
Features • Login support
• Report a misclassification
• Report a missed incident
• Report a mislocated incident
• Basic audio request
• General/application questions
• Request for ILS
Normal Support:
• Analysis of missed gunshots
• Detailed audio search
• Performance analysis
• Interface issues

Critical Support:
• System outage
Hours of Operation 24/7/365 Normal Support: 5:00 am – 11:00 pm Pacific Time Zone
Escalation: 24/7/365

PlateRanger
PlateRanger provides customers with a camera performance dashboard to view the status of each LPR camera deployed on their site. The dashboard provides the current status of the camera, the last plate read, last update, and current camera hardware statistics. SoundThinking Support will assist in troubleshooting the PlateRanger software and camera performance concerns. Reports are available in PlateRanger to provide the number of reads per camera, alerts per camera, and other key statistics about the overall system. A designated SoundThinking Technical Support Engineer reviews service requests and reported issues monthly and is available to discuss and address any concerns.

SoundThinking’s standard customer support includes assistance with user accounts, software interface, tools, features, and cameras. Tier 1 Support is provided by our SoundThinking Support Team during normal business hours and 24/7 coverage for all Priority issues (e.g., read rate issues, system outage, etc.). The SoundThinking Support Team provides real-time support of basic issues, and first level of support for information gathering and triage for advanced troubleshooting by Tier 2 Support. The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals from both Rekor and SoundThinking who are 104

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responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc. The Department will always have one point of contact regardless of support level needed.

PlateRanger Warranty
SoundThinking is committed to providing the City with the highest quality LPR cameras, backed by a comprehensive warranty for the term of the subscription that ensures performance and availability. During the subscription term, SoundThinking will ensure performance of PlateRanger with a robust warranty that covers:

Manufacturing Defects: Protection against any defects in materials or workmanship that may arise during the manufacturing process

Performance Assurance: Coverage for any issues that affect the camera's performance, ensuring it meets the specified operational standards

Repair and Replacement: Access to repair or replacement services for cameras that experience covered issues during the subscription term, minimizing downtime and ensuring continuous operation

Customer References
SoundThinking has more than 160 ShotSpotter customers covering over 1,000 square miles.

SoundThinking is the leader in the development and deployment of wide area acoustic gunshot detection and location systems. Today, SoundThinking provides gunshot detection and location services to law enforcement agencies across the country. Among these are:

• Pico Rivera, CA • Lancaster, CA • Perris, CA
• Lakewood, CA • Rancho Cordova, CA • Pueblo, CO
• Hawaiian Gardens, CA • Albuquerque, NM

More information on ShotSpotter’s results can be found here:

Hawaiian Gardens, CA: Crime Rates Drop in 2023
Goldsboro, NC: Arrest Made in Attempted Murder
Albuquerque, NM: 179 Gunshot Victims Found with ShotSpotter Bakersfield, CA: 50 Arrests and 37 Guns Seized in First Year with ShotSpotter

SoundThinking has partnered with Rekor to provide a unique solution that can be combined with SoundThinking’s SafetySmart Platform. Rekor is the proven leader in the development and deployment of vehicle and automated license plate recognition with more than 245 law enforcement agencies and over 1,000 non-law enforcement clients. The following references represent customer sites that have installed both SoundThinking’s solutions and Rekor’s LPR solution.
• Bridgeport, CT • Camden County, NJ • Spokane, WA
• Opa-locka, FL • Fayetteville, NC • Suffolk County, NY • Brockton, MA • Virginia Beach, VA

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Pricing
ShotSpotter is deployed to provide coverage for a specified area. SoundThinking offers our Small Jurisdiction pricing to smaller communities. This pricing includes a one-time Service Initiation and Onboarding fee, as well as a reduced subscription fee for coverage areas of up to two square miles.

PlateRanger is built to provide license plate reading on city streets, parking lots, neighborhoods, and corporate campuses. SoundThinking will assist the City in defining your goals and placement of the LPR cameras. Camera placement is typically based on analysis of law enforcement input, including historical crime data and relevant data regarding the local landscape and infrastructure. SoundThinking will collaborate with City stakeholders to determine the final LPR deployment locations.

This pricing includes a no cost/no obligation 60-day Evaluation Period for PlateRanger. This offer is contingent upon SoundThinking receiving an executed Master Services Agreement for PlateRanger by August 5, 2025.

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ShotSpotter and PlateRanger Bundled Pricing Details: Three-Year Term Description Quantity 60-Day
Evaluation
Year
One
Year
Two
Year
Three
Three-
Year Total
ShotSpotter Annual
Subscription Fee1 2.0 N/A $99,000 $99,000 $99,000 $297,000 Notifications API Annual
Subscription Fee Waiver2 1 N/A ($9,500) ($9,500) ($9,500) ($28,500) PlateRanger Pro 60-Day
Subscription Fee Waiver
(10 Cameras)3
1 ($3,276) N/A N/A N/A ($3,276)
PlateRanger Pro Annual
Subscription Fee (40
Cameras)
1 N/A $79,720 $79,720 $79,720 $239,160
Annual Fee Subtotal $0 $178,720 $178,720 $178,720 $536,160 ShotSpotter One-Time
Service Initiation and
Onboarding Fee
Included N/A N/A N/A N/A $0
PlateRanger Pro One-
Time Fees Evaluation
Period Waiver (10
Cameras)4
1 ($6,500) N/A N/A N/A ($6,500)
PlateRanger One-Time
Onboarding Fee 1 N/A $5,000 N/A N/A $5,000
PlateRanger One-Time
Delivery and Installation
Fees (30 Cameras)
1 N/A $19,500 N/A N/A $19,500
One-Time Fee Subtotal $0 $24,500 N/A N/A $24,500
Annual Total $0 $203,220 $178,720 $178,720 $560,660
1The ShotSpotter current annual subscription fee for cities the size of Bellflower is $49,500 per square mile. Please note, this rate is available for coverage areas up to a total of two (2) square miles. Any coverage beyond two (2) square miles will be at SoundThinking’s standard annual subscription rate of $75,000 per square mile, plus a one - time Service Initiation Fee of $10,000 per square mile. 2The Notifications API License is a recurring annual subscription fee which includes up to three interfaces.

SoundThinking has waived the Notifications API License Annual Subscription Fee contingent on a minimum three- year term commitment. Please refer to the Pricing Assumptions for details. 3The current PlateRanger Annual Subscription fee is $1,993 per camera . 4The PlateRanger One-Time Installation and Delivery fees are $650 per camera

107

Price Proposal for the City of Bellflower, CA
©2025 38
Forensic Consultation Services
Forensic Consultation Service Fee (Expert Witness Services) $350/hour Expert Witness Testimony Services are available upon request and billed separately at the above rate.

Payment Terms
Payment for the service initiation, onboarding, and subscriptions shall be as follows:

ShotSpotter and PlateRanger Three-Year Payment Terms
• 50% of ShotSpotter Year 1 fee due upon execution of agreement $49,500 • Due upon execution of PlateRanger agreement $0
• 50% of ShotSpotter Year 1 fee due upon ShotSpotter service activation (live) status $49,500 • Due upon PlateRanger service activation (live) status $0 • 100% of PlateRanger Year 1 fee due no later than 30 days from the conclusion of Evaluation Period $104,220
• 100% of ShotSpotter Year 2 fee due prior to first anniversary of ShotSpotter live status $99,000 • 100% of PlateRanger Year 2 fee due prior to first anniversary of the conclusion of Evaluation Period $79,720
• 100% of ShotSpotter Year 3 fee due prior to second anniversary of ShotSpotter live status $99,000
• 100% of PlateRanger Year 3 fee due prior to second anniversary of the conclusion of Evaluation Period $79,720

General Pricing Assumptions
This pricing is submitted based on the following assumptions:
• Services will be delivered under the terms of the SoundThinking Master Services Agreement and its Exhibits and Addenda, to which this Proposal will be attached as Exhibit A.
• The 60-day Evaluation Period services will be delivered under the terms of the SoundThinking Memorandum of Understanding (MOU).
• At the conclusion of the 60-day Evaluation Period, based on meeting the success criteria and appropriation of sufficient funds, the City may elect to move forward with a three- year subscription agreement as priced above. The fees for Year 1 will be due no later than 30 days from the end of the Evaluation Period.
• Should the City decide not to move forward with a three-year subscription agreement at the conclusion of the Evaluation Period, SoundThinking will uninstall the PlateRanger cameras and discontinue the PlateRanger service.
• The City must notify SoundThinking in writing of its decision to continue or terminate the PlateRanger Services no later than ten (10) days prior to the conclusion of the 60-day Evaluation Period during which the service will remain operational. • This pricing does not include any state or local taxes; if taxes are applicable, we will be happy to provide an amended quote upon request.
• This proposal and all pricing contained herein remains valid for ninety (90) days from the date of this proposal.

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Price Proposal for the City of Bellflower, CA
©2025 39
ShotSpotter Pricing Assumptions
• The City will provision network access to meet SoundThinking minimum specifications and requirements for all computers (PCs and MDCs) that will access the ShotSpotter service.

Notifications API Pricing Assumptions
• The services will be delivered under the terms of the SoundThinking Master Services Agreement to which this Proposal will be attached as Exhibit A (sample attached). • The Notifications API License is a recurring annual subscription fee which includes up to three interfaces. Fee does not include costs required from other vendors to implement or support the planned interfaces.

PlateRanger Pricing Assumptions
The Annual Subscription Fee includes:
• PlateRanger License Plate Reader camera(s)
• Networking fees associated with license plate readers • CJIS-approved AWS GovCloud hosting
• Unlimited user licenses for PlateRanger LPR solution
• Integration with SoundThinking’s Insight solution

The One-Time Delivery and Installation Fees include:
• Virtual Site Survey to confirm installation feasibility on proposed and custom location(s) o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
• Installation of cameras on existing pole infrastructure • Electrical mounting on standard Manual on Uniform Traffic Control Devices (MUTCD) with compatible power adapter
• Solar installation (as needed)
• Camera initialization and acceptance testing

The One-Time Delivery and Installation Fees do not include:
• Electrical work requiring a licensed electrician
• Custom drawings
• Third-party integration
• State, City, or private company licenses or permits
• Special equipment rental for site access or traffic control • Concrete cutting
• Utility billing
• Relocation of existing LPR camera deployment
• Agreements with property owner(s)
• Fees or costs associated with obtaining any required permits 109

Proven Accuracy
Independently tested for read
accuracy, outperformed leading LPR
cameras.

Most Affordable
$1,993 per camera annually includes
world class 24-7 support, CJIS-approved
cloud hosting with unlimited users
Enhanced Insights
Uncover related criminal vehicle
connections with advanced analytics,
including associations of organized
criminals and their travel patterns
Increased Awareness
Employ video playback to examine nearby
crimes, individuals, and contextual
evidence related to a LPR read
Link more crimes to vehicle-related leads
PlateRanger advanced vehicle recognition quickly uncovers key investigative leads 110

Connects criminal vehicle associations through analytics Creates faster, more relevant investigative leads
Force Multiplier that optimizes resource allocations
Integrates with leading law enforcement software
Identify vehicles associated with criminal
activities as well as organized criminals
who often travel together and their travel
patterns through convoy analysis.

Coming soon, CrimeTracer will provide native searches
of historical nationwide law enforcement and public
data sources to quickly deliver investigative insights.

Alert nearby officers of Hot List vehicle reads,
including partial matches. Leverage analytics to
determine common travel patterns of wanted
vehicles to apprehend suspects safely.

Beginning Q1 2025, agencies using ShotSpotter can
integrate with PlateRanger to uncover leads related to
vehicles involved in gun crimes. In addition, PlateRanger can be integrated into CAD systems to provide critical insights. 111

Page 1 of 2 ends

13-B

TO: Honorable Mayor and Members of the City Council

ATTENTION: Ryan Smoot, City Manager

FROM: Brian McNerney, Director of Public Safety

SUBJECT: Consideration and possible action to authorize the City Manager to execute Agreement File No. 1097, in a form approved by the City Attorney, with SoundThinking Inc., to implement ShotSpotter and PlateRanger systems to enhance public safety.

DATE: July 14, 2025

EXECUTIVE SUMMARY

Enhancing and transforming public safety using technology was an identified improvement of the Public Safety Assessment presented to the City Council in January 2025 as well as in the City Council’s Strategic Plan. Gun related offences, street spectating, and crimes committed with vehicles are challenges that exist in the community which can be addressed through the expanded use of technology. SoundThinking , Inc., offers two unique and integrated systems, ShotSpotter (gunshot detection) and PlateRanger (license plate recognition), to address community public safety concerns and serve as an investigative tool for law enforcement personnel.

RECOMMENDATION TO CITY COUNCIL

1) Authorize the City Manager to execute Agreement File No. 1097 with SoundThinking Inc., in a form approved by the City Attorney; or

2) Alternatively, discuss and take other action related to this item.

FISCAL IMPACT

Agreement File No. 1097 is for three years with first year costs totaling $203,220.

Second- and third-year costs are $178,720 each. The first-year cost is higher as it accounts for installation of the various technology devices/hardware. Sufficient funding has been included in the approved FY25-27 Budget in Account No. 010-42054-2000.

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Staff Report– SoundThinking, Inc. – Agreement File No. 1097 July 14, 2025

Page 2 of 2 ends

DISCUSSION

The City Council provided direction during the Public Safety Assessment conducted in January 2025 to seek opportunities to capitalize on technology resources and how they can be incorporated into Bellflower’s public safety program. SoundThinking, Inc., offers two unique and integrated systems to address crime; ShotSpotter (gunshot detection) and PlateRanger (license plate recognition readers).

Between June 2023 - June 2025 there were 1401 calls to the Sheriff’s Department reporting illegal shootings and there were 6 calls for someone suffering from a gunshot wound. Responses to these types of incidents rely heavily on individuals to report them.

There is not a general conscious on the percentage of shooting calls which are not reported, but it is estimated 70% of incidents go unreported. ShotSpotter is used to identify the acoustic sounds of a gun being discharged, triangulate the sound, and provide deputies with an almost exact location of where the shooting occurred, all within seconds of a gun being discharged. ShotSpotter will be installed in two different 1 square mile areas of the City based on crime report data from the Sheriff’s Department. The deployment areas have not been selected but will be evaluated af ter execution of the agreement.

Vehicle related crimes are common. ALPR technology can be used to locate wanted vehicles, stolen vehicles, or used for investigative purposes by law enforcement. The PlateRanger system being proposed is a strategic project utilizing 40 ALPR cameras at various locations in the City. These ALPR’s would be in addition to 15 already functioning ALPR’s deployed in the City.

Public Safety and the desire to improve effectiveness of our Public Safety efforts was identified through the Strategic Plan and corresponding community survey as one of the City’s top priorities. The use of ShotSpotter and PlateRanger align with Strategic Plan Goal #1, Enhance Public Safety.

SoundThinking, Inc., provides a proprietary integration between its ShotSpotter and PlateRanger systems which includes, without limitation, ShotSpotter alerts triggering PlateRanger ALPRs in specified areas closest to the detected gunfire and notifies law enforcement of vehicle information and direction of travel of possible involved vehicles.

From an investigative use standpoint, the integration of technologies provides a powerful tool for law enforcement to leverage and gather timely data for gun related crimes. Due to the proprietary integration of these systems, this agreement is exempt from the bidding requirements in Bellflower Municipal Code 3.28.090(B).

1 Please note, not all calls for illegal shootings were related to gunshots, majority were firework related or unconfirmed with no witnesses or victims found. 113

Bellflower City CouncilSeptember 22, 2025

Bellflower City Council
September 22, 2025