Beverly Hills City Council
October 17, 2023

AGENDA REPORT
Meeting Date: October 17, 2023
Item Number:

To: Honorable Mayor & City Council
From: Michael Hensley, Deputy Director of Public Works, Operations Craig Crowder, Fleet & Facilities Manager
Judi Tamasi, Senior Management Analyst
Subject: AWARD OF CONTRACT BETWEEN THE CITY OF BEVERLY

HILLS AND MERCHANTS BUILDING MAINTENANCE,

LLC/CALIFORNIA FOR CUSTODIAL MAINTENANCE
SERVICES; AND

APPROVAL OF A PURCHASE ORDER FOR FISCAL YEAR
2023/24 IN THE NOT-TO-EXCEED AMOUNT OF $2,799,165;
AND
APPROVAL OF A ONE-TIME APPROPRIATION OF $271,330
FROM THE CAPITAL ASSETS FUND AND $647,130 FROM THE
PARKING ENTERPRISE FUND FOR FISCAL YEAR 2023/24;
AND

AUTHORIZE THE CITY MANAGER TO APPROVE CHANGE

PURCHASE ORDERS IN AN AMOUNT NOT TO EXCEED THE

TOTAL VALUE OF THE AGREEMENT FOR THE FOUR AND A

HALF YEAR TERM
Attachments: 1. Contract

2. Comparison Table of Estimated Vendors’ Total Costs Over 4 ½ Years

3. Total Estimated Value of Custodial Maintenance Services Agreement with Merchants Building Maintenance,
LLC/California

RECOMMENDATION
Staff recommends City Council (1) award the contract to Merchants Building Maintenance, LLC/California for custodial maintenance services, (2) approve a purchase order for Fiscal Year 2023/24 in the not-to-exceed amount of $2,799,165, (3) approve a one-time Meeting Date: October 17, 2023

appropriation from the Capital Assets Fund in the amount of $271,330 and from the Parking Enterprise Fund in the amount of $647,130 for Fiscal Year 2023/24, and (4) authorize the City Manager to approve change purchase orders in an amount not to exceed the total value of the agreement for the four and a half year term. Requests for ongoing appropriations will be brought forward as part of the annual budget process for Fiscal Year 2024/25.

INTRODUCTION
Since January 2018, Merchants Building Maintenance, LLC/California (“Merchants”) has provided custodial maintenance services to approximately 40 City facilities, including the City’s public buildings, parks facilities and community centers, parking structures, and leased commercial buildings. Merchants also provides debris/trash removal and amenity cleaning services at City parks and mini-parks. In Fiscal Year (FY) 2022/23, staff completed a competitive request for proposals (RFP) process to award a new agreement for these services. After reviewing the numerous proposals received, staff recommends awarding the new agreement to the incumbent contractor, Merchants, and authorizing appropriations to fund the new agreement.

DISCUSSION
The goals of the proposed custodial services contract are to keep City facilities safe, clean, and functional for public, tenant and staff use. The proposed contract also helps to attract and keep tenants in City owned/operated Class A office spaces and other tenant properties by offering cleaning services to tenants as required by each lease.

To accomplish the goals stated above, the proposed agreement and RFP include enhanced service levels when compared with the current janitorial agreement. The current janitorial agreement covers general City facilities (e.g., Library, Police Department, community centers), parking structures, and some tenant facilities. The new agreement will cover those same facilities and will cover additional tenant facilities. Many of these enhanced service levels support the return of people to the City (e.g., visitors, City staff, business employees, etc.) following the pandemic. For example, City staff notes the current need to provide more frequent cleanings at City-operated parking facilities as parking activity continues to rebound from pandemic levels.

Below are some examples of the enhancements.
 Identified frequency of visits by day porters to specified City-operated parking structures
 More defined cleaning protocols for the library
 Regular pressure washing of park restrooms
 Identified frequency of visits by day porters and increased day porter service at City parks/community centers
 Increased staff resources for tenant locations and parking structures, as well as for debris pick-up and related tasks at parks and open spaces  Identified frequency of inspections/service at tenant locations, including spot cleaning and restocking supplies
 Identified limited service at six (6) additional locations serving tenants, including weekly inspections and trash removal at common areas. These areas include walkways, loading areas, vestibules, and parking areas separate from public parking operations.

Meeting Date: October 17, 2023

 Inspections (weekly) and spot cleaning as directed at vacant tenant locations based on standards of service
 Increased frequency of pressure washing for parking structures Evaluation and Negotiation Process
The City published the RFP for Custodial Maintenance Services No. 23-350-16 on September 26, 2022. The scope of services included cleaning at general City facilities (e.g., City Hall, Fire Stations), tenant facilities, and parking structures. The RFP also included hardscape/pathways debris removal, trash receptacle service, and amenity care at parks and open spaces and other support for City operations. The RFP asked for pricing for ongoing/regular services, as well as as-needed services. Below is the list of contractors who submitted proposals.
 ABM Industry Groups, LLC
 Allied Universal Janitorial Services (“Allied Universal”)  Base Hill, Inc.
 DMS Facility Services, Inc.
 Merchants Building Maintenance
 PRIDE Industries
 Servicon Systems, Inc. (“Servicon”)
 Sweeping Corp of America/SCA of CA, LLC
 Z&C Services Inc.

Staff reviewed the proposals based on the evaluation criteria included in Section 3:

Evaluation and Selection Process in the RFP (see Attachment 1). Three proposals did not move forward after the initial evaluation due to an incomplete proposal, an unclear proposal, and/ or the proposed pricing was too high.

Public Works staff and representatives from other City departments interviewed the remaining five firms. Following initial interviews, Allied Universal, Merchants, and Servicon were identified as the three finalists. For example, these three firms had a solid understanding of the scope and experience in similar services. A subset of the interview panel interviewed the three short-listed firms. After interviews, staff requested Best and Final Offers (BAFOs) and additional clarifications from the three finalists.

While all three proposers submitted substantially complete and impressive proposals, two firms, Allied Universal and Servicon, presented significantly higher pricing than Merchants’ pricing. Attachment 2 shows a comparison of costs for the three short-listed firms.

Staff determined that Merchants presented the most responsive and cost-effective proposal. More specifically, some of the reasons that staff recommends awarding the new agreement to Merchants are:
 Proposal fundamentally responsive to the complete scope of services, including all required submittals;
 Total net proposal price considerably less than the other two short-listed proposals;  Five plus years of on-site experience and an understanding and familiarity of the scope of services;
 Implemented tools to increase service levels including quick response (QR) codes and independent inspections; and
 Provided high level of assistance during pandemic mitigation and response efforts.

Meeting Date: October 17, 2023

Staff negotiated with Merchants minor changes to the scope of services, staffing levels, and agreement terms. The RFP (included in the Agreement in Attachment 1) reflects the minor revisions, including adding ongoing/regular cleaning at the partially vacant tenant space at 9268 West Third St. (since a portion of the facility is being used by the City’s facilities engineering contracting staff), clarifying text for window washing at tenant locations, and adding language to help ensure that the custodial vendor adheres to recycled product requirements included in Senate Bill 1383.

The janitorial contract is a foundational piece of keeping the City’s facilities safe for use by the public and staff. With that in mind, staff proceeded methodically during the RFP evaluation and selection process to ensure that the right vendor was selected while being good stewards of taxpayer dollars. Staff felt that it was in the best interest of the City to utilize the available extensions in the current Merchants custodial agreement, which runs through December 2023. Having an active agreement allowed staff the time needed to complete the RFP process without rushing the selection.

Proposed Custodial Maintenance Services Agreement
The bulk of the anticipated cost for the proposed agreement is for ongoing/regular custodial maintenance services. The proposed monthly cost includes labor wages and benefits; equipment, materials, and supplies; consumables; vehicles; administrative costs and profit. The proposed agreement contains 2.5% for as-needed custodial services based on the monthly ongoing/regular costs amount in the agreement. Examples of asneeded services include disinfection of workspaces following COVID-19 exposure and additional day porters and supplies for special events.

Below are highlights of the proposed agreement:
 Scope of services includes custodial maintenance services for general City facilities, tenant locations, and parking structures, as well as debris pick-up and related tasks at parks and open spaces.
 Defined standards of service for certain types of ongoing/regular maintenance, examples include:
o Floors/carpets shall be free of visible debris, soil, dust, residue, and stains. o Elevator doors, handrails and control consoles shall be free of any visible soil and residue.
 Onsite work expected to start November 1, 2023
o First year is prorated to account for the November 1 start date and to make the annual price escalations coincide with the annual union wage adjustments that take effect May 1 each year
o Termination date of April 30, 2024, with the option of four one-year extensions
 After-hours and emergency response
 2.5% as-needed consideration
 10% contingency amount – not used unless deemed necessary Staff is requesting appropriations to cover the enhanced scope of services, additional frequencies and locations of services, and annual escalations. Details of the appropriation requests are included in the fiscal impact section below.

Meeting Date: October 17, 2023

FISCAL IMPACT
The total estimated value of the agreement is $20,739,496 for custodial maintenance services (Attachment 3), with all four extensions exercised. Funding for the proposed purchase order comes from the Facilities Maintenance (Fund 405), Parking Services (Fund 810), and Parks Maintenance (Fund 001) operating budgets.

Based on an onsite work start date of November 1, 2023, the authorization for the purchase order for Fiscal Year 2023/24 will be $2,799,165, which includes $1,348,255 from Fund 405, $1,047,943 from Fund 810, and $402,967 from the General Fund. This amount also includes the 10% contingency that will not be added to the purchase order unless necessary to continue providing services.

The existing operating budgeted amounts for the current custodial services contract will be applied to the new agreement, if approved by City Council. The existing operating budgeted amounts for the rest of Fiscal Year 2023/24 (November 1, 2023 to June 30, 2024) are: $1,076,925 from the Capital Assets Fund (405 Facilities Maintenance) and $400,813 from the Parking Enterprise Fund (810 Parking Operations). The balance of the new agreement requires a one-time appropriation for Fiscal Year 2023/24 of $918,460, which includes $271,330 from the Capital Assets Fund (405 Facilities Maintenance) and $647,130 from the Parking Enterprise Fund (810 Parking Operations). No appropriation is needed from the General Fund for parks debris pick-up and related activities; the monthly price decreased under the proposed agreement when compared with the existing agreement. The existing budgeted amount for parks debris pick-up and related activities would cover the ongoing/regular cost of these activities in Fiscal Year 2023/24.

Beginning May 1, 2024 of Fiscal Year 2023/24, the annual contract amount with Merchants will increase by 4.75% each year. In order to support this contract, staff will bring forward a budget enhancement as part of the Fiscal Year 2024/25 budget process for an ongoing appropriation request totaling $1,533,690 (which includes $494,770 from the Capital Assets Fund (405 Facilities Maintenance), and $1,038,920 from the Parking Enterprise Fund (810 Parking Operations)). No ongoing appropriation is projected at this time to be needed from the Parks Maintenance Program (General Fund).

The proportion of the contract to be funded by the Parking Operations budget will increase under the new agreement, when compared with the existing agreement. This increase is due to higher service levels for parking structures and related tenant locations, higher frequency of pressure washing parking structures, and a greater percentage increase in monthly cost for cleaning parking structures.

Jeff S. Muir,
Director of Finance
Shana Epstein,
Director of Public Works
Approved By Approved By
Attachment 1
-1-
B0785-0001\2869728v4.doc

CITY OF BEVERLY HILLS

CONTRACT FOR

CUSTODIAL MAINTENANCE SERVICES
THIS CONTRACT (“Contract”) is made and entered into this ___________ day of ___________, 20_____ (“Effective Date”), by and between the City of Beverly Hills, a California municipal corporation (“City”) and Merchants Building Maintenance, LLC/California, a limited liability company (“Contractor”).

In consideration of the mutual covenants hereinafter set forth, the parties hereto agree as follows:

1. Contract Documents. The Contract Documents consist of this Contract, the Notice Inviting Proposals, Instructions to Proposers, Evaluation and Selection Process, General Requirements, Proposer’s Pricing, Proposal Submission Requirements, Scope of Services, Bond(s), Permits from Regulatory Agencies with Jurisdiction, Addenda, Change Orders, Supplemental Agreements (or “other Contract Documents”) and Contractor’s Proposal dated October 28, 2022, revised February 28, 2023, June 12 and 14, 2023, August 8 and 10, 2023, and September 21, 2023 (“Contractor’s Proposal”). The Contract Documents are attached hereto and incorporated herein by reference. In the event of any conflict between the terms of this Contract and any incorporated documents, the terms of this Contract shall control. In the event of a conflict between the Contractor’s Proposal and the other Contract Documents, the terms of the other Contract Documents shall control.

2. Scope of Services. Contractor shall perform the Work in a good and workmanlike manner for the project identified as Custodial Maintenance Services (“Project”), as described in this Contract and in the Contract Documents. Contractor shall also perform the services set forth in Add Alternate No. 1 (Custodial Maintenance Services at City’s Leased Properties) and Add Alternate No. 2 (Custodial Maintenance Services at City-Operated Parking Structures) in the Contract Documents upon commencement of the term of the Contract.

3. Compensation.

City shall compensate Contractor for the services required by the Contract in an amount not to exceed $2,074,737 for the first year (November 1, 2023 - April 30, 2024) for ongoing/regular and as-needed services as escalated annually in future years as described in Section 10D.

Contingencies for additional ongoing/regular and as-needed services shall not exceed ten percent (10%) of the base amounts.

In no event shall the total amount exceed: $20,739,496 for all the services performed for the entire term of the Contract, which includes escalations authorized in Section 10D.

The above amounts shall be subject to the escalation clause described in Section 10D of the Contract Documents and may take effect with the prior written approval of the Public Works Director or her designee, and the pricing shall be in accordance with the lump sum and unit prices as submitted in Contractor’s Proposal. If the Contract is extended as provided for in the Contract Documents, all not to exceed amounts and percentage increases for ongoing/regular services, asneeded services, allowances, and contingency that are not used in one year carry forward into future years during the term of the Contract. Similarly, not to exceed amounts and percentages in one category (amounts for ongoing/regular services, as-needed services, allowances, and contingency) that are not used in a category may be used in another category during the term of the Contract.

Contractor shall submit an itemized statement to City for its services performed in the prior month, which shall include documentation setting forth in detail a description of the services rendered, including the cost per item. City shall pay Contractor the amount of such undisputed billing within thirty (30) days of receipt of same.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F -2-
B0785-0001\2869728v4.doc
The City Manager, on behalf of City, is authorized to execute change purchase orders in compliance with the terms of the Contract.

4. Nondiscrimination by Contractor. In the performance of this Agreement, Contractor assures that no person shall, on the basis of race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, sexual orientation or other basis prohibited by law, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under this Agreement or under any project, program or activity supported by the Agreement, as required by Title VI of the Civil Rights Act of 1964, as amended, the Civil Rights Restoration Act of 1987, and Federal Executive Order 12898 (Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations). Contractor shall not discriminate against any employee, subcontractor, or applicant for employment because of race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, sexual orientation or other basis prohibited by law, and shall take affirmative action to ensure that subcontractors and applicants are employed, and that employees are treated during employment, without regard to their race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information or sexual orientation.

5. Incorporation by Reference. All of the following documents are attached hereto and incorporated herein by this reference: Experience form and Qualifications Questionnaire, Affidavit of NonCollusion, Contractor’s Industrial Safety Records, Certificate(s) of Insurance, Designation of Subcontractors.

6. Antitrust Claims. In entering into this Contract, Contractor offers and agrees to assign to the City all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Business and Professions Code Section 16700 et seq.) arising from purchases of goods, services, or materials pursuant to the Contract. This assignment shall be made and become effective at the time the City tenders final payment to Contractor without further acknowledgment by the parties.

7. Workers’ Compensation. California Labor Code Sections 1860 and 3700 provide that every contractor will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, by signing this Contract, the Contractor certifies as follows:
“I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers’ compensation or to undertake self- insurance in accordance with the provisions of that Code, and I will comply with such provisions before commencing the performance of the Work of this Contract.”

8. Titles. The titles used in this Contract are for convenience only and shall in no way define, limit or describe the scope or intent of this Contract or any part of it.

9. Authority. Any person executing this Contract on behalf of Contractor warrants and represents that he or she has the authority to execute this Contract on behalf of Contractor and has the authority to bind Contractor to the performance of its obligations hereunder.

10. Entire Agreement. This Contract, including the Contract Documents and any other documents incorporated herein by specific reference, represents the entire and integrated agreement between City and Contractor. This Contract supersedes all prior oral or written negotiations, representations, or agreements. This Contract may not be modified or amended, nor any provision or breach waived, except in a writing signed by both parties that expressly refers to this Contract.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F -3-
B0785-0001\2869728v4.doc

11. Counterparts. This Contract may be executed in counterpart originals, duplicate originals, or both, each of which is deemed to be an original for all purposes.

IN WITNESS WHEREOF, the parties hereto have executed the Contract the day and year first above written.

CITY OF BEVERLY HILLS
A Municipal Corporation
____________________________
JULIAN A. GOLD, M.D.

Mayor of the City of Beverly Hills, California
ATTEST:
______________________(SEAL)

HUMA AHMED
City Clerk
CONTRACTOR: Merchants Building
Maintenance, LLC/California

WALLACE E. REID Regional Vice President

AMANDA HAAS
Director of Business Development
APPROVED AS TO FORM: APPROVED AS TO CONTENT:
_______________________ ____________________________
LAURENCE S. WIENER NANCY HUNT-COFFEY
City Attorney City Manager
____________________________
SHANA E. EPSTEIN
Director of Public Works
____________________________
MICHAEL V. HENSLEY
Deputy Director of Public Works-Operations

____________________________
SHARON L’HEUREUX DRESSEL
Risk Manager
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F -pt-icJ,,,,,,d 1/. ti--'-,
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B0785-0001\2722491v2.doc

NOTICE TO PROPOSERS

CITY OF BEVERLY HILLS

CONTRACT DOCUMENTS
FOR

CUSTODIAL MAINTENANCE SERVICES
RFP NO. 23-350-16
REVISED October 17, 2023
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
2 B0785-0001\2722491v2.doc
Table of Contents
SECTION 1: NOTICE INVITING PROPOSALS............................................................................................ 4 SECTION 2: INSTRUCTIONS TO PROPOSERS ........................................................................................ 6 SECTION 3 EVALUATION AND SELECTION PROCESS .......................................................................... 9 SECTION 4: GENERAL REQUIREMENTS................................................................................................ 11 SECTION 5: PROPOSER’S PRICING .......................................................................................................15 SECTION 6: PROPOSAL SUBMISSION REQUIREMENTS .....................................................................16 SECTION 7: SIGNATURE PAGE AND LEGAL STATUS ..........................................................................18 SECTION 8: ADDITIONAL FORMS ...........................................................................................................19 EXPERIENCE FORM AND QUALIFICATIONS QUESTIONNAIRE ......................................................20 AFFIDAVIT OF NON-COLLUSION ........................................................................................................21 CONTRACTOR’S INDUSTRIAL SAFETY RECORD .............................................................................22 CONTRACTOR’S CERTIFICATE OF NON-DISCRIMINATION ............................................................23 CERTIFICATE OF INSURANCE............................................................................................................24 DESIGNATION OF SUBCONTRACTORS............................................................................................. 25 ACKNOWLEDGMENT OF ADDENDA...................................................................................................26 PROPOSER’S CHECKLIST ...................................................................................................................27 SECTION 9: SCOPE OF SERVICES .........................................................................................................28 OBJECTIVE AND OVERVIEW OF SCOPE OF SERVICES..................................................................29 MANAGEMENT AND ADMINISTRATIVE RESPONSIBILITIES OF CONTRACTOR ...........................30 QUALIFICATIONS OF THE CONTRACTOR .........................................................................................33 FINANCIAL AND RECORDS MANAGEMENT ......................................................................................34 GENERAL REQUIREMENTS FOR SCOPE OF SERVICES.................................................................35 GENERAL AREAS STANDARDS OF SERVICE ...................................................................................45 RESTROOM, LOCKER ROOM, AND KITCHEN AREAS STANDARDS OF SERVICE........................49 EXTERIOR AREAS STANDARDS OF SERVICE..................................................................................52 FACILITY-SPECIFIC SCOPE OF SERVICES .......................................................................................54 POLICE DEPARTMENT ....................................................................................................................55 LIBRARY ............................................................................................................................................56 CITY HALL .........................................................................................................................................58 INFORMATION TECHNOLOGY/GRAPHIC & PRINT SERVICES CENTER ....................................59 FIRE STATIONS NO. 1, NO. 2, AND NO. 3 ......................................................................................60 CPR TRAINING ROOM AND OFFICE............................................................................................... 61 FITNESS CENTER............................................................................................................................. 61 PUBLIC WORKS HEADQUARTERS.................................................................................................62 PUBLIC WORKS WAREHOUSE .......................................................................................................63 FLEET SERVICES CENTER/FUEL ISLAND.....................................................................................63 LA CIENEGA PARK COMMUNITY CENTER AND PARK RESTROOMS ........................................64 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
3 B0785-0001\2722491v2.doc
LA CIENEGA TENNIS CENTER........................................................................................................66 LA CIENEGA/FRANK FENTON FIELD PARK RESTROOMS ..........................................................67 COLDWATER PARK, PRESCHOOL CENTER, AND RESTROOMS ...............................................68 ROXBURY PARK COMMUNITY CENTER AND PARK RESTROOMS............................................69 ROXBURY PARK CLUBHOUSE .......................................................................................................71 WILL ROGERS PARK RESTROOMS ............................................................................................... 72 GREYSTONE PARK ..........................................................................................................................73 BEVERLY GARDENS PARK RESTROOMS.....................................................................................75 3 RD STREET TOUR BUS ZONE RESTROOMS................................................................................76

DEBRIS REMOVAL, TRASH RECEPTACLE SERVICE, AND AMENITY CARE AT PARKS AND OPEN SPACES ......................................................................................................................................77 SECTION 10: PRICING FORM ..................................................................................................................82 SECTION 10A: MONTHLY LUMP SUM PROPOSED PRICING.......................................................83 SECTION 10B: COST OF SERVICES (ONGOING/REGULAR) .......................................................84 SECTION 10C: COSTS FOR AS-NEEDED AND/OR ADDITIONAL SERVICES ............................. 87 SECTION 10D: ESCALATION CLAUSE ...........................................................................................91 SECTION 10E: START DATE............................................................................................................92

APPENDICES
A Sample Contract
B Signatories Memorandum
C Add Alternate No. 1 Scope of Services - Custodial Maintenance Services at City’s Leased Properties
D Add Alternate No. 1 Pricing Form - Custodial Maintenance Services at City’s Leased Properties E Add Alternate No. 2 Scope of Services - Custodial Maintenance Services at City-Operated Parking Structures
F Add Alternate No. 2 Pricing Form - Custodial Maintenance Services at City-Operated Parking Structures
G Checklist for Greystone Mansion
H Square Feet of Carpet
I Access to Locations
J Site Visits
K Inventory List for Park/Open Space Custodial Contract DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
4 B0785-0001\2722491v2.doc
SECTION 1: NOTICE INVITING PROPOSALS
a. Date of Request Thursday, September 26, 2022
b. RFP Number 23-350-16
c. Item Description Custodial Maintenance Services
d. Overview The City of Beverly Hills (hereinafter referred to as “City”) is seeking to enter into an agreement with a qualified and experienced custodial maintenance company to provide
excellent custodial maintenance and customer service at the City’s properties. The proposals shall also include pricing for Add Alternate No. 1-Custodial Maintenance Services at City’s Leased Properties and pricing for Add Alternate No. 2-Custodial Maintenance Services at City-Operated Parking Structures. e. Obtaining RFP Documents
A copy of the Request for Proposals (RFP) Package may be obtained online at:
https://pbsystem.planetbids.com/portal/39493/bo/bo-detail/98331 f. Anticipated Schedule
Table 1: Anticipated Schedule*
Solicitation issued September 26, 2022
RSVP to Pre-Proposal Meeting (RSVP not
mandatory but appreciated)
October 3, 2022 at 2:00PM
Pre-Proposal Meeting-Virtual (attendance
strongly recommended but not required)
October 4, 2022 at 11:00AM
Deadline to RSVP for Site Visits (RSVP not
mandatory but appreciated)
October 10, 2022 at 2:00PM
Site Visits (attendance not mandatory but strongly
recommended)
October 12, 2022, approximately 8:00AM-5:00PM
Deadline for receipt of questions and requests for
clarifications (submitted via PlanetBids)
October 13, 2022 at 2:00PM
Last Addenda issuances October 21, 2022 at 5:00PM
Proposal due date and time (Complete Proposal
submitted via PlanetBids)
October 31, 2022 at 9:00AM
Finalist contacted to schedule interview November 1-4, 2022 Conduct interviews, recommend company November 7-10, 2022 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
5 B0785-0001\2722491v2.doc
Anticipated award date December 6, 2022
Anticipated date to start services January 1, 2023
*Dates are tentative and subject to change.

Complete proposals shall be submitted through the PlanetBids website no later than the deadline identified in Table 1: Anticipated Schedule.
g. Requests for Clarification
Any questions regarding any error, omission, ambiguity or conflict in the RFP and associated documents, or other related topic should be submitted through PlanetBids no later than the deadline for questions in Table 1. Please submit each question and request separately (i.e., as a separate entry in PlanetBids).

Requests for clarification received after this date or sent/posed directly to the City Contact or other staff may be disregarded. The City will make every effort to respond to all questions, but is not obligated. Those responses for which the City has a response will be posted on the PlanetBids website.

Oral responses by any City employee or agent of the City are not binding and shall not in any way be considered as a commitment of the City.
h. Contact Persons
Craig Crowder, Department of Public Works, Fleet and Facilities Manager [email protected]
Judi Tamasi, Department of Public Works, Senior Management Analyst [email protected]
Lucy Quiralte, Department of Public Works, Public Works Manager [email protected]
i. Site Visits
City staff will accompany interested proposers on site visits to a limited number of locations, tentatively to include the Library, City Hall, Police Department, Greystone Mansion, a parking facility, and a leased location. The schedule for such site visits is set forth in Table 1, Anticipated Schedule, above.

If you plan on attending the site visits, we would appreciate if you would RSVP via email to the City Contacts by the deadline listed in Table 1 and state how many people from your company would attend each day.

Potential proposers will be required to provide their own transportation to and between locations.

Due to the COVID-19 pandemic, the City requires the contractors, as well as potential proposers, to exercise social distancing (minimum six feet apart), where feasible. Please do not come to the City to the site visits if you have any symptoms of COVID-19, the common cold, or influenza, including but not limited to, a fever (100 degrees or higher), cough, or trouble breathing. You may be asked to leave if you exhibit any of these symptoms. Please note, potential proposers (and contractors) must follow these guidelines, whether one has been vaccinated.

See also Appendix I for a table listing the sites covered in the RFP. The table lists whether the site is accessible to the public.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
6 B0785-0001\2722491v2.doc
SECTION 2: INSTRUCTIONS TO PROPOSERS
a. General Proposal Requirements
To be considered, a Proposer must follow the format for proposals presented in this document. Proposals must be binding and must remain firm for a one hundred twenty (120) day period from the proposal submittal deadline in Table 1. Proposals must be prepared in English.

All proposers are required to submit their proposals electronically to the PlanetBids website. The electronic submittal system will close exactly at the date and time set forth in this Notice Inviting/Request for Proposals or as changed by addenda. Proposer’s Checklist provides a list of items that must be included in a complete proposal. Proposers shall be required to submit additional documents as requested electronically.

Proposers are responsible for submitting and having their proposals accepted before the closing time set forth in the Notice Inviting/Request for Proposals or as changed by addenda. NOTE: Pushing the submit button on the electronic submittal system may not be instantaneous; it may take time for the Proposer’s documents to upload and transmit before the proposal is accepted. It is the Proposer’s sole responsibility to ensure their documents are uploaded and transmitted, and arrive, in time electronically. The City of Beverly Hills will have no responsibility for proposals that are not submitted in a timely manner, no matter what the reason.

Proposals submitted by fax, mail, email, or courier, or in-person will not be accepted. All proposals and accompanying documentation will become the property of the City and will not be returned.

Proposers are responsible for complying with all Federal, State, and local laws, rules and regulations. b. Proposer Must Make Thorough Investigation
It is the Proposer’s responsibility to examine the location(s) of the proposed work at all City facilities, and to fully acquaint itself with any specifications and the nature of the work to be done. Proposers shall have no claim against the City based upon ignorance of the nature or requirements of the project, misapprehension of site conditions or misunderstanding of the specifications or other Contract provisions.

Once the award has been made, failure to have read all of the conditions, instructions and Contract Documents shall not be cause to alter any term of the Contract or provide valid grounds for the Contractor to seek additional compensation.
c. Acceptance of Conditions
By submitting a proposal, each proposer expressly agrees to and accepts the following conditions:
i. All parts of the Instructions to Proposers and Specifications will be part of the Contract between the selected proposer and the City.
ii. Either before or after proposal deadline, the City may require whatever evidence it deems necessary relative to the proposer’s financial stability and ability to perform the scope of services.
iii. The City reserves the right to request further information from a proposer, either in writing or orally, to establish any stated qualifications.
iv. The City reserves the right, in its sole discretion, to judge a proposer’s representations and to determine whether the proposer is qualified to undertake the project pursuant to the criteria set forth herein. A proposer, by submitting a proposal, expressly acknowledges and agrees that DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
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the judgment of the City as to whether or not the proposer is qualified to perform the project shall be final, binding and conclusive.
v. The City is not liable for any costs incurred by the proposer in the preparation and submission of a proposal. vi. The City, as a public trust, is subject to State and local public disclosure laws and, as such, is legally obligated to disclose to the public documents, including proposals, to the extent required thereunder. Without limiting the foregoing sentence, the City's legal obligations shall not be limited or expanded.
d. Truth and Accuracy of Representation
False, incomplete or unresponsive statements in connection with a proposal may be sufficient cause for rejection of a proposal or a proposer. e. Withdrawal of Proposals and RFP A proposer may withdraw a proposal at any time prior to proposal deadline; no proposal may be withdrawn after the deadline. The City reserves the right to withdraw this RFP at any time without prior notice. f. Addenda
The City may, from time to time, issue addenda to the RFP. Parties that have obtained the RFP through PlanetBids shall be notified of and furnished with copies of such addenda through PlanetBids during the period of advertising. The City may determine, in its sole discretion, whether an addendum requires the postponement of the deadline for the proposals. The announcement of the new date, if any, shall be made within the addendum. Please note: Proposers are primarily and ultimately responsible for ensuring that they have received any and all addenda. To this end, each proposer should check the PlanetBids website often. Proposers must acknowledge receipt of all addenda, if any, in the acknowledgement section of the PlanetBids website. Proposers must also fill out the Acknowledgment of Addenda Form (if addendum/addenda are posted) and upload it to PlanetBids website as part of the submittal. Failure to acknowledge receipt of all addenda may cause a proposal to be deemed incomplete and non-responsive.

If a proposer has submitted a proposal, and an addendum is subsequently posted, the proposer is required to acknowledge the addendum on PlanetBids and resubmit the entire proposal in full, including the completed Acknowledgment of Addenda Form.
g. Notice Regarding Disclosure of Contents of Proposals All proposals accepted by the City shall become the exclusive property of the City. At the time of the proposal deadline, all proposals submitted to the City shall become a matter of public record and shall be regarded as public, with the exception of those elements of each proposal which are identified by the proposer as business or trade secrets and plainly marked as "trade secret," "confidential," or "proprietary." Each element of a proposal which a proposer desires not to be considered a public record must be clearly marked as set forth above, and any blanket statement (i.e., regarding entire pages, documents, or other non-specific designations) shall not be sufficient and shall not bind the City in any way whatsoever.

If disclosure is nonetheless required under the California Public Records Act or otherwise by law (despite the proposer’s request for confidentiality), the City shall not in any way be liable or responsible for disclosure of any such records or part thereof.

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h. Warranties, Guarantees and Manufacturers’ Specifications If applicable, a proposer shall state the nature and period of any warranty or guarantee. If applicable, manufacturers’ specifications shall be submitted with the proposal and shall be considered a part of the Contract for the proposer who is awarded the Contract and where the specifications meet the minimum requirements of the Contract.
i. Prompt Payment Discounts
Prompt payment discounts shall be considered in evaluating proposals, except that payment periods shorter than thirty (30) days will not be considered. Where discounts are offered, the period for calculation of the discount shall begin with the invoice date or its date of delivery to the City, whichever is later. j. Assignment
The Contractor shall not assign the Contract in whole or in part without express prior written consent of the City. Any such consent given by the City shall neither relieve the Contractor from its obligations nor change any term of the Contract.
k. Errors and Omissions
Proposers shall not be allowed to take advantage of any errors or omissions in these RFP Documents. Full instructions will be given if any error or omission is discovered and timely called to the attention of the City.

If a Proposer discovers an inconsistency or conflict in the RFP documents, proposer has a duty to notify the City and request clarification.
l. Patent Fees; Patent, Copyright, Trade Secret and Trademark Fees Each proposer shall include in the price proposed any patent fees, royalties and charges on any patented article or process to be furnished or used in the prosecution of the work. m. Taxes
The prices proposed shall include all federal, state, local and other applicable taxes.

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SECTION 3 EVALUATION AND SELECTION PROCESS
Any proposal shall be submitted in accordance with this RFP, including Proposer’s Checklist. If a proposer submits a complete proposal by the City’s deadline, an evaluation of the proposal will be performed, based on a competitive selection process. Each of the major sections of the proposal will be reviewed and evaluated with criteria designed to help judge the quality of the proposal. a. Selection Process and Award of Contract
Evaluation of proposals will not be limited to price alone; technical merit, expertise, track record references, completeness of proposal documents, and demonstrated successes will be strongly considered in the selection process. The City reserves the right to accept or reject any and all proposals. The City shall determine the proposal that best meets the needs of the City and to whom the Contract shall be awarded.

The City will select the contractor(s) in any manner at the sole discretion of the City to be deemed in the best interest of the City. The selection may include a single contractor for the entire scope of services, multiple contractors for all work at specific facilities, multiple contractors for specific work at all facilities, or in any other manner deemed to be in the best interest of the City. In making this determination, the City shall consider the following evaluation criteria.
i. The total net proposal price for the complete Scope of Services described in these specifications.
ii. Responsiveness to the complete Scope of Services, including all required submittals. iii. The experience of the Proposer in similar services including the type, sizes and scope of those services. Proposer must meet all of the “Qualifications of the Contractor,” as listed in the RFP. iv. Quality of references from current or former clients where the Proposer provides services of a similar type, size and scope.
v. The sufficiency of the Proposer‘s financial resources and business stability and the effect thereof or the Proposer’s ability to provide the Scope of Services. The City expressly reserves the right to waive any irregularity or informality in any proposal or in the RFP process and to be the sole and exclusive judge of quality, compliance with RFP specifications, and all other matters pertaining to this RFP.

In the evaluation of the proposals, the City reserves the right to use any assistance it deems advisable, including contractors and consultants.
b. Reviewers
The City reviewers will evaluate the proposals considering the Scope of Services and various evaluation criteria, as described, and will develop a “short list” of acceptable companies. Companies not selected to the short list will be notified at that time.

Short-listed companies may be contacted to schedule an interview and/or to give a presentation.

Respondents may be telephoned and asked for further information, if necessary. Previous clients may also be called. Upon determination of the top-ranked company, the City reviewers will make recommendations to the City Council on the basis of the proposal, any oral interviews, reference check, and any other relevant information. The City reserves the right to select a company based solely on written proposals and not convene oral interviews. The City Council shall have final authority for the selection.

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c. Rejection of Proposals
The City reserves the right in its sole discretion to reject any or all submissions in whole or in part for any reason without incurring any cost or liability whatsoever. All proposals will be reviewed for completeness of the submission requirements. If a proposal fails to meet a material requirement in the RFP, or if it is incomplete or contains irregularities, the proposal may be rejected. A deviation is material to the extent that a response is not in substantial accord with the requirements in the RFP as determined by City. Deviations that are not material as determined by City (“immaterial deviations”) may also cause a proposal to be rejected. The City may or may not waive an immaterial deviation or defect in a proposal. The City's waiver of an immaterial deviation or defect shall in no way modify the RFP or excuse a respondent from full compliance with the remaining RFP.

Proposals that contain false or misleading statements may be rejected if in the City’s opinion the information was intended to mislead the City regarding a requirement of the RFP. Proposals may be rejected in any case where it is determined that the proposals are not really competitive, or where the cost is not reasonable.
d. Negotiations
Prior to the City Council meeting awarding the Contract, negotiations will cover the scope of services and fee proposal. The City reserves the right to negotiate with any company that responds to the RFP. If the negotiating team is unable to reach an acceptable agreement with the selected company, the team will recommend that the negotiations be terminated and an alternative approach be attempted, including the possibility of entering into negotiations with another company.

No prior, current, or post award verbal conversations or agreement(s) with any officer, agent, or employee of the City shall affect or modify any terms or obligations of the RFP, or any contract resulting from this RFP. No contract or agreement, express or implied, shall exist or be binding on the City before the execution of a written contract by both parties.

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SECTION 4: GENERAL REQUIREMENTS
a. Sample Contract
A sample of the Form of Contract the successful proposer will be required to enter into with the City is attached hereto as Appendix A and by this reference incorporated herein and made a part of this document. b. Scope of Services and Requirements The Scope of Services and Requirements shall be as described in and in accordance with the specifications set forth in Section 9. c. Proposal Quantities
The quantities contained in the RFP Package are approximate only, and are for the sole purpose of comparing proposals. The City may order more or fewer services, or more or less material, as necessary, in the City's sole discretion. Payment will be made for the amount of work or material actually provided, as determined by the City and accepted at the unit or lump sum prices noted in the proposal, where applicable, and those prices shall govern.
d. Affidavit of Non-Collusion by Contractor
The City requires that each proposer complete, execute and submit to the City with its proposal the Affidavit of Non-Collusion included in the RFP Package.
e. Compliance with Labor Laws
Contractor shall comply with and adhere to all applicable labor laws, such as, but not limited to, alien labor. f. Fair Employment Practices/Equal Opportunity Acts
Every supplier of materials and services and all contractors doing business with the City shall be an "Equal Opportunity Employer" as required by Section 2000e et seq. of Chapter 21, Title 42 of the United States Code Annotated and Federal Executive Orders #11375, and as such shall not discriminate against any other person by reason of race, creed, color, religion, age, sex or physical or mental handicaps with respect to the hiring, application for employment, tenure, terms or conditions or employment of any person.

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g. Liability Insurance
Contractor shall procure and maintain for the duration of the Contract, insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work by the Contractor, his agents, representatives, employees or subcontractors, pursuant to Contractor's proposal or any subsequent Contract. Insurance shall be of the type, in the amounts and subject to the provisions described below.
i. Commercial General Liability Insurance
A policy or policies of Comprehensive General Liability Insurance, with minimum limits of Two Million Dollars ($2,000,000) for each occurrence, combined single limit, against any personal injury, death, loss or damage resulting from the wrongful or negligent acts by Contractor. ii. Business Automobile Liability Insurance
A policy or policies of Comprehensive Vehicle Liability Insurance covering personal injury and property damage, with minimum limits of One Million Dollars ($1,000,000) per occurrence combined single limit, covering any vehicle utilized by Contractor in performing the Scope of Services required by this Agreement.
iii. Workers Compensation Insurance
Workers’ compensation insurance as required by the State of California. iv. Contractor shall require each of its subcontractors that perform services under the Agreement to maintain insurance coverage suitable for the type and scope of services performed with minimum limits of One Million Dollars ($1,000,000) per occurrence (including, but not limited to, commercial general liability, vehicle liability, workers’ compensation, etc.). Such insurance shall be primary to any coverage available to City. City shall be named as an additional insured on all commercial general and vehicle liability policies and all policies shall include provisions for waiver of subrogation against City. v. The policy or polices required by this Agreement shall be issued by an insurer admitted in the State of California and with a rating of at least a A+;VII in the latest edition of Best’s Insurance Guide.
vi. Contractor agrees that if it does not keep the aforesaid insurance in full force and effect, City may either immediately terminate this Agreement or, if insurance is available at a reasonable cost, City may take out the necessary insurance and pay, at Contractor’s expense, the premium thereon.
vii. At all times during the term of this Agreement, Contractor shall maintain on file with the City Clerk a certificate or certificates of insurance on the form set forth in Section 8, showing that the aforesaid policies are in effect in the required amounts. Contractor shall, prior to commencement of work under this Agreement, file with the City Clerk such certificate or certificates with original endorsements evidencing coverage in compliance with this Contract and in a form acceptable to City.
viii. The general liability insurance shall contain an endorsement naming the City as an additional insured.

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ix. All of the policies required under this Agreement shall contain an endorsement providing that the policies cannot be canceled or reduced except on thirty (30) days prior written notice to City, and specifically stating that the coverage contained in the policies affords insurance pursuant to the terms and conditions as set forth in this Agreement.
x. The insurance provided by Contractor shall be primary to any coverage available to City. The policies of insurance required by this Agreement shall include provisions for waiver of subrogation.
xi. Any deductibles or self-insured retentions must be declared to and approved by City. At the option of City, Contractor shall either reduce or eliminate the deductibles or self-insured retentions with respect to City, or Contractor shall procure a bond guaranteeing payment of losses and expenses.
h. Indemnification
The Contractor shall indemnify, defend, and hold harmless the City, including it officers, agents, servants and employees, from any and all costs, claims, liabilities, damages, or expenses, including, without limitation, costs of suit and reasonable attorney fees, arising out of the operations, acts or omissions of the Contractor, its agents, servants, subcontractors or employees. i. Materials and Workmanship
The City shall have the right to inspect any material used. Material furnished shall be new, complete, readyfor-use and of the latest model, shall not have been used in demonstration or other services and shall have all the usual equipment as shown by its manufacturer's current specifications and catalogs, unless otherwise specified. Equipment, supplies or services that fail to comply with the Contract requirements regarding design, material or workmanship may be rejected at the option of the City. Any materials rejected shall be removed from City premises at the Contractor's sole expense.

All work must be approved by the City. For unsatisfactory work not corrected, the City may, at its option, withhold payment for the unsatisfactory work, deduct the amount from the invoiced amount, have the work corrected by another contractor at Contractor's cost and expense or perform the corrective work with City personnel and deduct all costs so incurred by the City from moneys owed to the Contractor. j. License and Permits
Except as provided herein below, the Contractor shall obtain and pay for all permits and licenses required by federal, state or local law, rule and regulation.

A current City business license must be maintained during the term of the Contract. k. Payment The Payment Provisions are provided in Section 3 of Appendix A, the Contract for Custodial Maintenance Services.
l. Changes to the Scope of Services
City may by written notice initiate any change within the scope of the Contract. If Contractor desires to make any change, Contractor must submit a written request for that change to the City, but Contractor may make that change only upon written order of the City. A corresponding equitable change in the Contract Price of this Contract will be made for each change ordered.

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m. Termination of Work
i. For Cause
Upon written notice to Contractor, City may terminate the Work or any part thereof immediately for cause, without any prior notification to Contractor ii. Without Cause
City may terminate the Work or any part thereof upon five (5) days prior written notice to Contractor.
iii. Payment
Upon termination of the Contract in whole or in part, City shall pay Contractor for all Work satisfactorily performed prior to the date of termination. n. Taxation
The Contractor shall cooperate with the City in all matters relating to taxation and the collection of taxes.

It is the policy of the City to self-accrue use tax associated with its own purchases. The City requests that the Contractor self-accrue their use tax, when applicable, and report the use tax to the State Board of Equalization with a City-assigned permit number. The City's own use tax, which is self-accrued by the City, will be remitted to the State of California pursuant to the City's permit with the State Board of Equalization.

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SECTION 5: PROPOSER’S PRICING
The Proposer’s Pricing Form is provided in Section 10. This form must be completed by the proposer and submitted to the City as described in Section 1, “Notice Inviting Proposals”, in accordance with all requirements and procedures outlined in Section 6. Pricing forms for the Add Alternates are in Appendix D and Appendix F.

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SECTION 6: PROPOSAL SUBMISSION REQUIREMENTS
To facilitate evaluation, each proposal is required to include the information listed in the order shown. If proposal is not in the following format or does not include all of the listed items and requirements, it may be deemed non-responsive and be eliminated from consideration. Number each page. a. Complete proposals shall be submitted on PlanetBids by the deadline in Table 1. b. Proposer’s Checklist: Each Proposer shall submit, in full, the completed original Proposer’s Checklist. c. Pricing Forms: Each Proposer shall submit, in full, the completed original Pricing Form. Proposers shall also submit the Pricing Form for Add Alternate No. 1-Custodial Maintenance Services at City’s Leased Properties and the Pricing Form for Add Alternate No. 2-Custodial Maintenance Services at City- Operated Parking Structures. d. Cover Letter: Provide a one-page cover letter including company’s name, address, and telephone number of the contact person(s) and who will be authorized to make presentations for the firm. The cover letter must bear the signature of the person authorized to sign on behalf of the proposer and to bind the applicant into contract. (See Appendix B Signatories Memo for acceptable types of signatures.)
The proposal shall clearly identify the company’s legal name and address, and the legal form of the company (e.g. partnership, corporation, joint venture, sole proprietorship). If a joint venture, identify the members of the joint venture and provide all the information required under this section for each member, and attach a copy of the joint venture agreement. If the company is a wholly owned subsidiary of a parent company, please identify the parent company. e. Proposal Summary: Provide a narrative discussing the highlights, key features and distinguishing points of the proposal. Limit this to three pages.
f. Profile on Proposing Firm: This section shall include a brief description of the proposer’s firm size as well as the proposed local organization structure. Include a discussion regarding the Proposer’s financial stability, capacity and resources. Provide a summary of relevant background information to ensure the Proposer can perform the required services and has sufficient experience as a corporation or other entity. Provide the three most recent years of audited financial statements or an explanation of why those cannot be provided. Indicate if the Proposer is affiliated with a union. If not, explain if/how the Proposer pays comparative union scale and benefits.

Additionally, this section shall include a listing of any lawsuit or litigation and the result of that action resulting from (a) any public project undertaken by the Proposer or by its subcontractors where litigation is still pending or has occurred since January 1, 2010 or (b) any type of project where claims or settlements were paid by the Proposer or its insurers since January 1, 2010 to present. Provide an explanation of all actual, apparent, or potential conflicts of interest from January 1, 2010 to present relative to the services to be provided under this Agreement for Custodial Maintenance Services to be awarded pursuant to this RFP. This shall include, but not be limited to, any other projects or contracts that are existing or proposed and new that may conflict with the City’s interests. If the proposer has none of these circumstances (i.e., lawsuit, litigation, or conflict of interest), a statement to that effect shall be included in the proposal.
g. Qualifications of Proposer and References: This section shall include a brief description of the Proposer’s qualifications and previous experience with similar or related services. Provide in a table format on company letterhead descriptions of pertinent project experience with other public DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
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municipalities and/or private sector clients as described in the form entitled Experience Form and Qualifications Questionnaire. h. Work Statement: Describe how the Proposer will provide the custodial maintenance services and responsive customer service. Also include the following: -Positive statement of commitment to develop and update a Quality Control Program and schedules and to perform the work pursuant to those documents; -Description of how Proposer will apply an effective and efficient means of identifying and correcting problems; -Description of how the services will be managed to complete the ongoing/regular scope of services while staying within the monthly fee for ongoing/regular services, and how costs for as-needed services will be managed; -Water conservation Best Management Practices (e.g., reducing water usage and/or recycling water for washing or cleaning trash receptacles and amenities at parks and open spaces, power washing exterior areas, and power washing parking structures [Add Alternate No. 2]); -Approach to safety and safety protocols; -Work order tracking system proposed and whether the software is compatible with Infor Public Sector (provide a sample); -Record-keeping processes; and
-Relevant training programs.
i. Staff Qualifications and Inventory of Staff by Position: Discuss how the Proposer would propose to staff this Contract. Demonstrate how the organization is adequately staffed and trained to perform the required service, and/or demonstrate the capability for recruiting such staff. Demonstrate how staffing will be provided to handle the required services at each of the site locations on the designated days of the week, i.e., indicate number of staff (specify full-time or part-time), by position, that will be present each day of operation for ongoing/regular custodial services for the duration of this Contract. A matrix must be presented indicating the effort in person-hours, which will be contributed by each staff person.

Explain how the Proposer will have staff on-hand to address urgent or other as-needed services. Key project team members shall be identified by name, title, and specific responsibility on the project.

The following shall be provided for key Proposer professional personnel on the Contractor staff providing services described herein, including the Project Manager and Alternate Project Manager: an organizational chart for the project team, description of the qualifications and experience of each, and resumes.
j. List of Subcontractors and Explanations: Include all subcontractors participating in the Proposal and what their scope of services would be on the form provided. Describe their experience and provide a statement of each subcontractor’s financial stability. Provide a business website link, if available, of any subcontractor included in the proposal. Describe how subcontractors are vetted and how will their performance will be monitored.

Explain if there are subcontractor agreements currently in place and whether those subcontractors would be used for this City of Beverly Hills custodial maintenance agreement. Describe if insurance and indemnification are required of its subcontractors, and if yes, what is included in those requirements.
k. The attached forms in Section 7 and Section 8 of this RFP must be completed and included.

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SECTION 7: SIGNATURE PAGE AND LEGAL STATUS
Signature Page and Legal Status
The undersigned certifies that he is an official legally authorized to bind his firm and to enter into a contract should the City accept this proposal.

Proposal By
(Name of Firm)
Legal Status of Proposer: Please Check as appropriate.

A. Corporation
State of Incorporation
B. Partnership
List Names of Partners
C. DBA
List DBA
D. Other
Please Explain
Signature of Proposer Title
(Authorized Signature)
Signature of Proposer Title
(Authorized Signature)
Address
City State Zip
Phone
Signed this Day of 20
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SECTION 8: ADDITIONAL FORMS

1. Experience Form and Qualifications Questionnaire

2. Affidavit of Non-Collusion

3. Contractor’s Industrial Safety Record

4. Contractor’s Certificate Of Non-Discrimination

5. Certificate of Insurance

6. Designation of Subcontractors

7. Acknowledgment of Addenda

8. Proposer’s Checklist
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EXPERIENCE FORM AND QUALIFICATIONS QUESTIONNAIRE
The Proposer shall provide fully the following information. Failure to fully complete the required information shall render the Proposal non-responsive and eliminate the proposal from further consideration.

Experience must include municipal/government or large commercial/retail properties.

1. Proposer has been engaged in the Custodial Services business under the present business name ____________________________________________ for ______ years.

Business license # ________________, jurisdiction _____________________________.

2. The Proposer will provide on company business letterhead information for at least three relevant custodial maintenance programs since 2010. (If a custodial maintenance contract prior to 2010 covered large building areas [i.e., over 1 million square feet or annual contract amount exceeds $500,000], one of these may be counted towards the three.):
a. Client business name, location, and personal contact and title with telephone number and email. b. Scope of Services including description of services provided, number and type of buildings serviced, total square footage serviced, and percentage of work for which the proposer was responsible. c. Key personnel and subcontractors employed, and total staff assigned to project, including number of supervisors. Identify whether the key personnel and subcontractors who participated in those projects are proposed for this custodial maintenance contract with the City of Beverly Hills. d. Approximate monthly cost and annual contract cost.
e. Number of years the Proposer has continuously serviced the account and which years. f. Statement of the Proposer’s adherence to the schedule and budget.

The Proposer understands that all listed clients and references may be contacted by the City for the purpose of evaluating proposals.

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AFFIDAVIT OF NON-COLLUSION
(TO BE EXECUTED BY PROPOSER AND SUBMITTED WITH PROPOSAL) State of California )
) ss.

County of Los Angeles )
_______________________________, being first duly sworn, deposes and says that he or she is ____________________________________ of ____________________________ the party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposer; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal.
______________________________________ Contractor ______________________________________ ______________________________________

ATTACH APPROPRIATE

NOTARY ACKNOWLEDGMENTS
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CONTRACTOR’S INDUSTRIAL SAFETY RECORD
This information must include all janitorial or custodial maintenance work undertaken in the State of California by the Contractor and any partnership, joint venture or corporation that any principal of the contractor participated in as a principal or owner for the last five calendar years and the current calendar year of this submittal. Separate information shall be submitted for each such partnership, joint venture, corporation or individual contractor. The Contractor may attach any additional information or explanation of data that he/she would like to be taken into consideration in evaluating the safety record. An explanation must be attached discussing circumstances surrounding any and all fatalities.

Five Calendar Years Prior and Current Year
ITEM 2017 2018 2019 2020 2021 2022
Number of Contracts
Total Dollar amount of
Contracts (Thousands of $)
Number of Fatalities *
Number of lost workday cases
*Number of lost workday cases
involving permanent transfer
to another job or termination
of employment *
Number of lost workdays *
NOTE: *The information required for these items is the same as required for columns 3 to 6, Code 10, Occupational Injuries and Illness, OSHA 102.

Contractor’s Signature
Date
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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CONTRACTOR’S CERTIFICATE OF NON-DISCRIMINATION
As a supplier of labor, materials, supplies, goods or services to the City of Beverly Hills, the firm listed below certifies that it does not discriminate in its employment with regard to race, color, religion, sex, or national origin; that it is in compliance with all applicable federal, state, and local directives, and executive orders regarding non-discrimination in employment; and that it agrees to pursue positively and aggressively the principle of equal opportunity in employment.

The undersigned agrees specifically:

1. To establish and observe employment policies which affirmatively promote opportunities for minority persons at all job levels.

2. To communicate such policies to all persons concerned, including all firm employees, outside recruiting services, especially those serving minority communities and the minority communities at large.

3. To take affirmative steps to hire minority employees within the firm.

Firm Name of Proposer
By:

Signature of Authorized Officer ____________________________ Title of Officer DATE:

Please include any additional information available regarding equal opportunity employment programs now in effect within your firm:

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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CERTIFICATE OF INSURANCE
This is to certify that the following endorsement is part of the policy(ies) described below:

NAMED INSURED COMPANIES AFFORDING COVERAGE
A.

B.

ADDRESS C.

COMPA
NY
(A. B.

C.)

COVERAGE POLICY
NUMBER

EXPIRAT
ION
DATE
B.I. LIMIT
S
P.D.

AGGREGA
TE
AUTOMOBILE LIABILITY
GENERAL LIABILITY
PRODUCTS/COMPLETED

OPERATIONS
BLANKET

CONTRACTUAL
CONTRACTOR'S

PROTECTIVE
PERSONAL INJURY
EXCESS LIABILITY
WORKERS'

COMPENSATION

It is hereby understood and agreed that the City of Beverly Hills, its City Council and each member thereof and every officer and employee of the City shall be named as joint and several assureds with respect to claims arising out of the following project or agreement:

It is further agreed that the following indemnity agreement between the City of Beverly Hills and the named insured is covered under the policy:

Contractor agrees to indemnify, hold harmless and defend City, its City Council and each member thereof and every officer and employee of City from any and all liability or financial loss resulting from any suits, claims, losses or actions brought against and from all costs and expenses of litigation brought against City, its City Council and each member thereof and any officer or employee of City which results directly or indirectly from the wrongful or negligent actions of contractor's officers, employees, agents or others employed by Contractor while engaged by Contractor in the (performance of this agreement) construction of this project.

It is further agreed that the inclusion of more than one assured shall not operate to increase the limit of the company's liability and that insurer waives any right of contribution with insurance which may be available to the City of Beverly Hills.

In the event of cancellation or material change in the above coverage, the company will give 30 days written notice of cancellation or material change to the certificate holder.

Except to certify that the policy(ies) described above have the above endorsement attached, this certificate or verification of insurance is not an insurance policy and does not amend, extend or alter the coverage afforded by the policies listed herein. Notwithstanding any requirement, term, or condition of any contract or other document with respect to which this certificate or verification of insurance may be issued or may pertain, the insurance afforded by the policies described herein is subject to all the terms, exclusions and conditions of such policies.

DATE: BY:

Authorized Insurance Representative
TITLE:

AGENCY: ADDRESS:

RM02.DOC REVISED 10/14/96.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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DESIGNATION OF SUBCONTRACTORS
List all subcontractors doing work in connection with this Scope of Services, if any. The proposer shall provide for each subcontractor listed a brief description of the services and the dollar value of the services to be subcontracted. Subcontractor Legal
Entity Name
Address, Phone
Number, and Email
Brief Description of
Services
Dollar Value of
Services
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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ACKNOWLEDGMENT OF ADDENDA
Proposal of: _____________________________________
(Proposer Company Name)
To: City of Beverly Hills, Department of Public Works
Ref: Custodial Maintenance Services
RFP No.: 23-350-16
The undersigned proposer hereby acknowledges receipt of the following addenda to the RFP (initial if applicable).

Note: If there was only 1 Addendum, initial just the first blank after No. 1, not all 5 blanks below.

If there are more addenda than listed here, attach another page acknowledging receipt of the addenda.

No. 1_____
No. 2_____
No. 3_____
No. 4____ ______ No. 5_____
No. 6_____
Respectfully submitted,
Proposer:____________________________________
_ By: __________________________________________
(Authorized Signature for Proposer)
Name printed):________________________________ Title:__________________________________________ Date:_________________________________________ DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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PROPOSER’S CHECKLIST
TO THE PROPOSER:

The following checklist is provided for the convenience of both you and the City to help eliminate errors or omissions which may render your proposal non-responsive. Please check all appropriate lines and submit this page with your proposal. Every document being submitted via PlanetBids should contain the Proposer’s Company Name, RFP number, and Key Content Identification in the file name. For example:
“CleanCompany 23-350-16 pricing main scope.”.

1. Pricing Forms (Include Pricing Forms for Add Alternate No. 1 and Add Alternate No. 2) __________

2. Cover Letter __________

3. Proposal Summary __________

4. Profile on Proposing Firm __________

5. Qualifications of Proposer and References __________

6. Work Statement __________

7. Staff Qualifications and Inventory of Staff by Position __________

8. List of Subcontractors (see form below) and Explanations __________ Additional Forms

9. Signature Page and Legal Status __________

10. Experience Form And Qualifications Questionnaire __________

11. Affidavit of Non-Collusion __________

12. Contractor’s Industrial Safety Record __________

13. Contractor’s Certificate Of Non-Discrimination __________

14. Proof of Liability Insurance
1 __________

15. Designation of Subcontractors __________

16. Acknowledgment of Addenda __________
1 The proposer must submit a current Certificate of Insurance as part of the proposal, with the understanding that the Certificate may need to be revised to meet the City’s insurance requirements if the proposer is selected.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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SECTION 9: SCOPE OF SERVICES
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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OBJECTIVE AND OVERVIEW OF SCOPE OF SERVICES
The objective of this agreement is to provide outstanding custodial maintenance services to City-owned properties primarily within the City of Beverly Hills2, and to provide excellent customer service. The scope of services covers custodial maintenance services for approximately 20 general City facilities (e.g., Police Department, Library, community centers, parks, etc.). Parks and open spaces are also covered under the section “Debris Removal, Trash Receptacle Service, and Amenity Care at Parks and Open Spaces.” Some parks are included in the 20 general City facilities and the section for Debris Removal. For example, La Cienega Park Community Center and Park Restrooms are included in the custodial services for the 20 general City facilities and the La Cienega Park grounds are included in the section covering debris removal. Some parks and open spaces are only included in the section covering debris removal, e.g., Arnaz Mini- Park.

Add Alternate No. 1 covers custodial services at the City’s leased (tenant) properties (Appendix C).

Tenants include restaurant, retail and office uses. Add Alternate No. 2 covers custodial services at 14 City- operated parking facilities (Appendix E). Pricing should be submitted separately by proposers for the custodial maintenance services for the 20 general City facilities, the section covering debris removal, etc. at parks and open spaces, Add Alternate No. 1 (Appendix D), and Add Alternate No. 2 (Appendix F). It is mandatory to include proposed pricing for all of these categories. The services provided at these City properties include both scheduled custodial maintenance and non- scheduled custodial maintenance, and unplanned and emergency work. Billing would be submitted to the City in the form of monthly invoices for ongoing/regular custodial maintenance services. Invoices for as- needed work would be submitted separately from the invoices for ongoing/regular custodial maintenance services. The scope of services for the 20 general City facilities includes:  Standards of Service and General Cleaning Requirements (e.g., frequencies of cleaning) for the categories of: -General Areas; -Restroom, Locker Room, and Kitchen Areas; and -Exterior Areas. 3
 A separate page for each facility/location, identifying additional requirements 2 One property (1945 South La Cienega Boulevard) is located in the City of Los Angeles. This property is a leased facility and is addressed in Add Alternate No. 1.
3 Additional Cleaning Requirements for City’s leased properties are included in Add Alternate No 1 (Appendix C). Additional Parking Structure Standards of Service and Parking Structure Pressure Washing Standard of Work are addressed in Add Alternate No. 2 (Appendix E).

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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The contractor hired under this agreement shall be expected to utilize knowledge and relevant experience in custodial maintenance. The City shall require the Contractor to provide regular reports, as the City will be utilizing this information to ensure customer needs and expectations are met and exceeded.

MANAGEMENT AND ADMINISTRATIVE RESPONSIBILITIES OF CONTRACTOR The Contractor shall be responsible for custodial maintenance of City of Beverly Hills’ properties. The scope includes ongoing/regular custodial maintenance and as-needed (reactive/emergency) custodial maintenance. An example of reactive service would be a request to disinfect an office due to a known/probable exposure to COVID-19. The Contractor will work closely and coordinate with the Administrator on all related custodial maintenance activities, except for after-hours and emergency activities whereby the Contractor shall notify the Administrator as soon as possible.

The Contractor will provide directly, or through subcontractors, all necessary labor, equipment, tools, supplies, materials, vehicles, supervision, and other items and services to successfully perform custodial maintenance at the City’s properties listed in this RFP. If the actual maintenance of leased spaces is not being performed by the Contractor in-house team, the Contractor shall include subcontracts for such custodial maintenance under the agreement. The Contractor shall supervise and manage subcontractors and vendors.

The Contractor shall assign a Project Manager to serve as a single point of contact with the City’s Administrator and shall be responsible for the coordination of all on-site activities. The Project Manager shall delegate a member of the on-site staff as the Alternate Project Manager. The Project Manager shall be on-site, using an office provided by the City, during general operating hours (see section [a] General Operating Hours), except when on vacation, sick, etc., in which case the Alternate Project Manager shall be on-site. Supplying furniture and equipment shall be the responsibility of the Contractor. The City would work with contractor to provide necessary permits for on and off-street parking. The Project Manager shall be responsible for all Contractor activities under this Contract and for the enforcement of all Contract requirements. The Project Manager shall make day-to-day decisions and recommendations related to all on-site performance of this Contract. a. Inspections, Quality Control, Reporting, and Standards i. Inspections by Contractor: The Contractor shall establish a schedule to conduct routine site walks on a regular basis at all City locations identified in the Scope of Services. The Contractor shall proactively look for and identify custodial-related issues and problems. The Contractor shall document all incidents or accidents relating to the custodial maintenance of the property, including any damage or destruction of the property, and notify the Administrator via email as soon as practical and not later than within one (1) business day of learning of such incidents or accidents. The Contractor shall coordinate with the Administrator to provide adequate requested information and background in support of claim resolution. The Contractor shall also notify the Administrator immediately regarding other observed or known incidents, accidents, unsafe conditions, other maintenance problems, or vandalism, which are not custodial-related. Serious, public safety, or criminal issues shall be immediately reported to the Beverly Hills Police Department and the Administrator. These notification requirements described above apply to situations observed or learned during inspections and/or during the normal course of work. ii. Quality Control, Reporting, and Customer Satisfaction:

Quality Control Program and Reporting. Within three (3) months of Contract commencement date, the Contractor shall present to the Administrator for approval a formal quality control program, including, but not limited to, work schedules, scheduled inspections, inspection control DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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forms, and inspection reports. The Contractor’s quality control program should additionally include the frequency of such reports and methods of distribution to City without demand. At a minimum, initially the Contractor shall provide weekly reports to the Administrator, listing all inspections and work completed and when per facility (whether on a regular or as-needed basis), demonstrating evidence that the specifications on the Contract are being met (e.g., that cleaning is being conducted in the locations identified in the Contract and at the frequencies identified in the Contract). Reports shall be timely, accurate, and at the level of detail requested by the City.

As the implementation of the Contract progresses, the Administrator may choose to decrease the frequency of the reporting.

The formal quality control program is subject to the approval of the Administrator. This program shall be updated as appropriate, but not less than annually.

Software System and Work Status Reports. The Contractor shall use work order system software to manage, schedule, track, and record all custodial maintenance activities. Data shall be provided to or accessible to City staff.4
The Contractor shall maintain a log of all custodial requests (requested during general operating hours and after hours), and the subsequent work orders. Note that some of these requests may pertain to ongoing/regular custodial service that the Contractor is supposed to provide, but is not providing, under the set monthly fee (e.g., refill toilet seat covers in City Hall first floor men’s restrooms). Other requests would pertain to additional, as-needed work that would be beyond the ongoing/regular custodial maintenance work and would be charged additionally on an as- needed invoice. All inquiry records, at a minimum shall include the following information:
a. Date of notification
b. Time notification received
c. Building address
d. Name of City staff or customer making inquiry (if available) e. Telephone number and/or email of customer sending notification f. Designation as a Routine or Emergency or Urgent (if known)5 g. Request specifications (e.g., “Second floor women’s restroom out of toilet paper”) h. Response time to call received
i. Description of work initiated and performed
j. Date and time the work was performed
k. Status of work and completion information
Work orders initiated by the Contractor that were not initiated by City or other customer request (e.g., initiated as a result of an inspection by the Contractor) shall also be documented in the work order system, with similar information as above, as applicable.

City and Customer Request Responsiveness. The Contractor shall provide at least a quarterly performance report to the Administrator on the Contractor’s responsiveness to the City using the data collected in their software system. The Administrator may provide feedback in discussions with the Contractor to determine what additional information should be included. iii. Quality Standard: The minimum quality standard of cleanliness for services provided under this agreement shall be in accordance with industry best practices, regulation(s), and the Standards of Service contained herein.
4 The City uses the Infor Public Sector work order system and the Munis financial management system.
5 Emergency typically means there is an immediate threat to well-being of life, health, property, or environment. Urgency is a state when there is immediate need of action and/or where the situation may worsen if action is not taken soon.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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iv. Schedule: Within three (3) months of Contract commencement date, Contractor shall provide a schedule and to accurately show routine custodial maintenance services. The schedule should describe in detail the facility, the type of cleaning (i.e. general cleaning, annual carpet cleaning, window cleaning), the date (or month, as appropriate) scheduled, the schedule cycle (daily, weekly, Monday-Friday, Saturday-Sunday, monthly, semi-annually, annually, etc.), and any other relevant information. This schedule shall be made available and presented in a format that is easily accessible for City’s employees, including non-maintenance personnel. Contractor shall update, modify, and provide to City this schedule on a quarterly basis at minimum, or as directed by the Administrator at no additional cost to City.
v. Feedback: The City will periodically inspect City facilities and audit the work performed by the Contractor to make sure custodial maintenance is being conducted per the Standards of Service, Cleaning Requirements (frequency of cleaning), quality control plan, schedule, and other aspects of the Contract. The City will provide feedback to the Contractor, as needed.

The Contractor shall regularly meet or otherwise communicate with the City’s Administrator to provide updates on custodial maintenance and other site issues. Contractor shall schedule (during regular City business hours) and attend at least quarterly meetings to solicit and implement feedback related to the quality and frequency of services being provided. Contractor’s on-site manager(s) and corporate account manager(s) should attend and be prepared to respond, explain and remedy (when needed) based on the feedback provided. b. City Expectations
Noticing
The Administrator will notify the Contractor on which types of work require advanced notice to tenants. For example, under Add Alternate No. 2, pressure washing of parking structures requires advanced noticing.

The Contractor will provide the City with information related to the project with enough lead time to meet the advanced notice schedule defined by the City’s noticing requirements (except where Administrator approves a reduced advanced noticing period, for example, in an urgent or emergency situation). Using information provided by the Contractor, the City’s Administrator will prepare notices using the City’s standard template and post and distribute such notices.

Operating Hours and Responses by Contractor
(a) General Operating Hours
City’s general operating hours are 7:30 am to 5:30 pm (Monday-Thursday) and 8:00 am to 5:00 pm (Friday), excluding City holidays.

During general operating hours, the Contractor shall respond via email or phone to City Administrator’s request for as-needed custodial service, as soon as possible, but no longer than within 30 minutes. Work shall be scheduled as soon as possible, but completed within a maximum of 48 hours of the initial inquiry, unless specifically authorized by the Administrator. Contractor shall notify the Administrator as soon as the work is scheduled and provide updates regarding estimated completion time. (b) After Hours or Outside of General Operating Hours
After-hours/emergency inquiries and responses require a 24 hours a day, seven (7) days a week dispatch function. This includes all holidays. All on-site responses are expected within one hour for after-hours and outside of general operating hours emergency maintenance situations. In urgent or emergency situations, the Contractor shall keep the Administrator fully updated on an ongoing basis, as feasible, regarding the status of the emergency, the vendor(s) used to address the emergency, and the cost.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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Authorization of Work Conducted by Contractor
The Contractor shall perform ongoing/regular maintenance services covered under the set monthly fee without special approval. The Contractor shall submit a detailed cost estimate (including labor, materials and equipment costs) for as-needed custodial maintenance service and obtain Administrator approval prior to scheduling of the service. The Administrator may designate the authority to other staff on an ongoing basis, e.g., to Facilities Supervisor. The Administrator may designate the authority to other staff for a onetime service. There may be occasional situations where another City staff person may request service directly from the Contractor. The Contractor must try to first obtain approval from the Administrator and if that is not possible, the Contractor must keep the Administrator informed about the status of the work and the cost.

In emergency situations, it may be necessary for the Contractor to implement as-needed services without prior approval of the Administrator, but the Contractor must inform the Administrator, as soon as possible.

Obtaining Competitive Pricing of Subcontractors
For as-needed services costing over $10,000/project, the Contractor shall obtain competitive subcontractors pricing (a minimum of three [3] quotes). The Contractor should select the lowest responsive quote, with a determination that the subcontractor can provide high quality work. Before proceeding with the work or entering into a contract with the subcontractor, the Contractor should present quotes to the City for consideration and approval.

For urgent/emergency work, subcontractors may be hired on a time and materials basis. The Contractor shall sign and keep all time tickets.

Sole source (subcontractor) contracts shall be approved by the Administrator in advance (except for emergency work).

QUALIFICATIONS OF THE CONTRACTOR
Core qualifications required of the Contractor include, but are not limited to:  extensive experience providing custodial maintenance services;  comprehensive knowledge and understanding of laws, regulations and guidance pertaining to custodial maintenance in California;  excellent oral and written communication skills;  good conflict resolution skills;  good organizational skills;  sound judgment;  ability to work well with and maintain the confidence of the City of Beverly Hills staff and other customers; and
 ability to deliver services in a timely, safe, and cost-effective manner.

Contractor must have extensive experience performing custodial maintenance services for properties of similar type and size. The Contractor shall have substantial experience in Class A commercial building custodial maintenance. The Contractor shall use custodial maintenance techniques and Best Management Practices, generally accepted by the industry and manufacturer’s recommendations and accepted industry standards, as applicable according to the on-site conditions and locations.

The Contractor shall exercise the care and consideration, as would a prudent property owner.

The Contractor shall have effective processes in place for safety protocols and to document safety concerns, accidents, or damage to the property.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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The Contractor shall respond to all City work requests in a responsive, respectful, and results-oriented manner. The Contractor shall communicate with the City’s Administrator and all City staff and customers to ensure requests are completed efficiently, with high quality outcomes, in a timely, effective, and safe manner.

The Contractor shall promptly respond to Administrator requests and any urgent/emergency issues. The Contractor shall have effective processes for emergency maintenance services and after-hours responses. The Contractor shall utilize water conservation techniques, as well as energy conservation techniques, at City properties, where feasible and practicable.

FINANCIAL AND RECORDS MANAGEMENT
a. Monthly Invoicing
 The Contractor shall provide separate invoices on a monthly basis in a form approved by the City for the following: -The fixed monthly cost for the scope of services at general City facilities. Monthly pricing shall be listed separately for each of the 20 general City facilities. -The fixed monthly cost for the section on Debris Removal/Trash Receptacle Service/Amenity Care at Parks and Open Spaces
-Additional as-needed custodial maintenance
 It is the Contractor’s responsibility to process bills in a timely manner to avoid late charges. The City will not pay for late fees incurred due to the Contractor’s failure to process subcontractor bills or to provide backup documentation in a timely manner.  The Contractor shall modify invoice formats as requested per direction of the Administrator. The invoices should include only those expenses that have been paid or provided by the Contractor for the prior invoiced month.
b. Subcontractor Billing
The Contractor shall review, approve, and sign off (as appropriate) all contractor and subcontractor invoices, ensuring that sufficient detail and back-up information for subcontractor, mark-up, labor, materials, etc. are provided to the City.
c. Records Management Systems
The City will make available to the Contractor the pertinent information relative to custodial maintenance of the City’s properties. The Contractor shall provide the quality control program and schedules within three (3) months of contract commencement date. The Contractor shall update this program no less than annually and shall update the schedules not less than quarterly and provide electronically to the Administrator, as requested. All work orders shall be provided electronically, upon request, to the Administrator.

There may be cases where the Contractor observes maintenance, safety, or other issues, which do not fall under the responsibility of the Contractor. The Contractor should also document these issues, where warranted, and notify the City Administrator. The Contractor shall keep a clear record of all subcontractors used in the performance of the maintenance duties. The record shall list the custodial maintenance responsibilities for each subcontractor. This record shall be provided electronically to the Administrator, as requested.

The Contractor shall summarize and compile documentation of the processes undertaken by the Contractor to obtain competitive quotes. This will include the types of services, the quotes received and from whom, DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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and the vendors selected. Alternately, if it was not possible to obtain competitive quotes for a new service contract, for example, in emergency situations, the justification must be documented. This information shall be provided electronically to the Administrator upon request.

The Contractor shall maintain an accounting system that will produce monthly invoices to the satisfaction of the City in a timely manner and allow the delivery of financial reports on a monthly and yearly basis.

The Contractor shall ensure that certificates of insurance (of the Contractor and subcontractors) are current and shall provide such certificates electronically to the Administrator as requested. d. Audits
The Contractor will coordinate with, and compile information for, the Administrator as requested, in order to fulfill requests by auditors or tax preparers. Records Retention and Examination. Contractor shall retain, protect, and maintain in an accessible location all records and documents, including paper, electronic, and computer records, with respect to all matters covered under this Agreement for five (5) years after receipt of final payment by City under the Agreement.

Contractor shall make all such records and documents available for inspection, copying, or other reproductions, and auditing by authorized representatives of City, including the City Manager or designee, free of charge. Contractor shall make available all requested data and records at reasonable locations within the County of Los Angeles at any time during normal business hours, and as often as City deems necessary. If records are not made available within the County of Los Angeles, Contractor shall pay City’s travel, hotel and meal costs to the location where the records are maintained. Contractor must include this provision in all subcontracts made in connection with this Agreement. This provision shall survive the termination of the Agreement.

GENERAL REQUIREMENTS FOR SCOPE OF SERVICES
a. Term of Contract
This Scope of Services will govern the performance of services noted within, for an initial period ending on April 30, 2024 with four (4) optional annual extensions, for a total Contract term of under five (5) years. The tentative commencement date of the Contract is upon Council approval, with on-site services to start November 1, 2023. This Contract shall become effective upon execution of the Agreement and shall expire on the annual anniversary unless extended by City. City reserves the right to extend the Contract term by Agreement beyond the expiration date; however, the City does not imply that the Contract, as written, or the resulting Agreement for services, will necessarily be extended. Notwithstanding anything contained herein to the contrary, upon notice to Contractor, City may terminate the work pursuant to Section 4, Part m of this RFP.
b. Prices
Contractor expressly states that prices shown in this Scope of Services shall be considered firm for the duration of any resulting agreement; i.e., for the first partial year, second year, third year, fourth year or fifth year. Escalation provisions, as shown, may not exceed the maximum dollar amount and a maximum percentage amount identified in this agreement.
c. Proposal Pricing
The Contractor shall complete proposal pricing as requested in Section 5, “Proposer’s Pricing.” Incomplete proposals shall be considered unresponsive and will be eliminated for consideration.

Escalation provisions shall be clearly identified in Section 10 Part D, in the format provided. Escalation provisions shall be shown as a total percentage change from the prior year’s Contract total and expressed as a total dollar change from the prior year’s base Contract amount.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
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d. Fidelity Bond
Contractor shall procure a blanket fidelity or honesty bond to protect the Contractor and City from loss caused by employee dishonesty or similar acts. The form of the bond shall be subject to approval of the City Attorney and City Risk Manager. The amount of the bond shall be at least $50,000 and shall apply separately to Contractor's work for the City. A bond shall be issued by a company authorized to issue such bonds in the State of California.
e. Definitions
i. DAILY shall mean seven (7) days per week including holidays, unless noted otherwise. ii. MONDAY-FRIDAY (MON-FRI) shall mean five (5) days per week, Monday through Friday, unless noted otherwise.
iii. SATURDAY-SUNDAY (SAT-SUN) shall mean the two days of the weekend, Saturday and Sunday.
iv. WEEKLY shall mean one day per week. Day(s) selected shall be proposed by the Contractor and approved by the Administrator.
v. MONTHLY shall mean once per calendar month. Day(s) selected shall be proposed by the Contractor and approved by the Administrator.
vi. QUARTERLY shall mean four times per calendar year. Day(s) selected shall be proposed by the Contractor and approved by the Administrator.
vii. SEMI-ANNUALLY shall mean twice per calendar year. Day(s) selected shall be proposed by the Contractor and approved by the Administrator.
viii. ANNUALLY shall mean once per calendar year. Day(s) selected shall be proposed by the Contractor and determined by the Administrator.
ix. CONTRACTOR or “the Contractor” shall mean the Contractor awarded a purchase order and contract under the terms of this Scope of Services.
x. CITY or “the City” shall mean the City of Beverly Hills. xi. SUBCONTRACTOR shall mean a Contractor hired by the primary Contractor to perform specified work under the direction and control of the primary Contractor.

1. All subcontractors are subject to approval in writing by the Administrator. Upon request by the Administrator, the Contractor will cease to use any subcontractor and will henceforth perform the work with Contractor’s own personnel or use another subcontractor approved by the Administrator.

2. No change shall be made by the Contractor with respect to any subcontractor without prior written authorization of the Administrator.
xii. ADMINISTRATOR or “the Administrator” shall mean the Director of Public Works or their designee(s), as appropriate.
xiii. DAY PORTER shall mean the Contractor’s personnel assigned to specific facilities during the daytime where indicated. The Day Porter shall ensure facilities are maintained to City standards described herein at all times. Day Porter activities shall not replace routine general cleaning requirements. The Day Porter shall also perform additional duties as directed by the Administrator. The Contractor is expected to meet the Standards of Service.

1. DEDICATED DAY PORTER shall mean the Day Porter shall be assigned exclusively to the location as indicated for an entire shift or the days/hours indicated, and shall not be assigned to any other location during the specified days/hours

2. SHARED DAY PORTER shall mean the Day Porter may be assigned to more than one location
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3. Additional Day Porter Service shall be a person in addition to the dedicated or shared Day Porter
f. Direction, Training and Instruction
i. All personnel employed by the Contractor or authorized subcontractor shall be fully qualified and fully trained. They shall have the skill to: furnish services specified to conform satisfactorily to conditions of performance detailed in this document, adapt, and efficiently carry out this scope of services. The Contractor's employees shall have the ability to work well with other City staff, vendors, and customers.
ii. The City is not responsible for training of contractor personnel. iii. Work shall be maintained to the satisfaction of the Administrator, including the accurate and timely reporting on all activities, as required by the City. g. Supervision
The Contractor shall provide at all times systematic and adequate supervision over supervisor and personnel in Contractor’s employ or in the employ of authorized subcontractor.

All shifts shall be properly supervised, and it is anticipated that senior supervisors and/or operations managers will routinely perform site visitations to assure the level and quality of service at each of the service locations. On-duty supervisors shall be available by mobile phone and have the ability to assign appropriate staff to the response of emergency and/or unscheduled requests.

The following on-site supervision shall be provided in the performance of this Contract:
i. One (1) supervisor shall be assigned to the account, Monday through Thursday, from 7:30AM to 5:30PM, and Friday 8:00AM to 5:00PM or as designated by the Administrator. This position will be available to provide the following services.

1. Coordinate daytime cleaning staff, throughout the City in the performance of routine and special cleaning responsibilities at the various facilities.

2. Ensure supply levels of cleaning materials, paper supplies, and equipment are fully stocked at all locations or delivered promptly when needed. ii. One (1) supervisor shall be assigned to the account, Monday through Thursday, from 5:30PM to 2:00AM and on Friday from 5:00PM to 2:00AM, or as designated by the Administrator. This position will provide immediate supervision of all staff assigned to general cleaning responsibilities.
iii. One (1) supervisor shall be on-call 24 hours per day, 365 days per year to respond to any emergencies or unscheduled requests at all facilities or any immediate cleaning needs. h. Personnel and Labor
The Contractor shall furnish and provide all necessary labor required for the efficient performance of all services specified in this document, including supervision to the full extent contained in these specifications, and such labor shall conform fully to the pertinent conditions of maintenance required.

Non-waivable conditions of Contract shall be as follows:
i. Not less than one member of the Contractor's employees assigned to each location shall be English-speaking and fully capable of understanding written and oral instruction in English, to the satisfaction of the Administrator. This shall apply to both the Contractor and authorized subcontractors.

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ii. All supervisory personnel and/or Day Porter personnel MUST, without exception, be fluently English-speaking and qualified to convey instructions to all employees of the Contractor and subcontractor.
iii. If an employee is absent, the City must be informed and Contractor will supply a replacement immediately. The contractor will be allowed two (2) hours after the start of an absent employees shift to replace that employee. After two (2) hours without coverage, the monthly billing for that facility shall be reduced proportionally by the hours of absence without demand by City. This credit should be reflected on Contractor’s monthly invoice to City. The Contractor shall provide to the Administrator, on demand attendance records to confirm full coverage at all facilities. i. Dress
The Contractor personnel shall present a clean, neat, and professional appearance and be easily identifiable as the company’s employees. The Contractor shall provide and require all personnel, including supervisors, to wear work uniforms while providing services to the City. Uniforms must be of a common company color and display company name patches and insignia, including the individual employee's name.

The Contractor’s employees shall also at all times display a City-issued identification card. Uniforms shall consist of matching or color coordinated shirt or blouse and full length pants or skirt, or smocks and shall include safety shoes which all employees will be required to wear. Contractor's employees reporting for work not in correct uniform will be treated as non-reporting or absent. j. Responsibility
All authority to employ and pay all costs for persons providing services to the City is the responsibility of the Contractor. The Contractor shall, however, at the request of the Administrator, immediately remove any Contractor employee (or subcontractor employee) from this job and immediately replace them. The replacement staff shall be subject to approval by the City. Contractor shall provide Administrator notice of new and/or reassigned employees. Contractor shall obtain approval from Administrator related to employees engaged in the management of this Contract, including primary supervisory personnel. The Contractor shall maintain a pool of qualified replacement personnel to cover absences and terminations.
k. Contractor Personnel
Any and all personnel used to perform work herein specified shall be covered by a fidelity bond issued by a company authorized to issue such bonds in California and assigned personnel shall be investigated by the Beverly Hills Police Department, by such procedures as may be established, which shall include, but shall not be not be limited to, photographing and fingerprinting. In addition, all Contractor and subcontractor laborers working on City properties must pass a background check conducted via the City. A copy of the fidelity bond shall be provided to the Administrator. The Contractor shall be responsible to investigate the background of his employees and/or subcontractors employees and shall not permit any person with a criminal record to work on City premises that would cause a conflict based on the nature of providing services to the City, such as law enforcement, life safety, childcare centers, etc. The City reserves the right to accept and/or reject personnel utilized by the Contractor as it deems appropriate. All the Contractor's employees must be in full compliance with any and all current laws and regulations of U.S. Immigration and Naturalization Service.

All personnel shall be issued a City identification card by the City after passing a standard City security check. The Contractor’s employees shall be held to the same standard of employment and conduct as City employees. City identification cards are non-transferable.

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The City may request, and the Contractor shall furnish, proof of compliance with above laws and/or regulations. The Contractor agrees to hold the City harmless and pay any and all fines, penalties and/or other costs incurred by the City as a result of the Contractor's, his employees', and/or his subcontractors’ failure to comply with said laws and/or regulations. Services will be provided only by permanently assigned employees carrying City issued identification cards and be uniformed in accordance with these specifications, and only during authorized working hours. The Contractor shall submit a roster of all employees listing name, home address, home phone number, assigned duties and work area. Supervisors shall also list emergency numbers, mobile (or other) and radio call signs. The roster shall be updated as necessary within twenty four (24) hours of any changes authorized by the Administrator. A complete new roster shall be provided on the anniversary date of the Contract without demand by City. The Contractor's employees will be instructed as to the City of Beverly Hills' security procedures and will comply with same, subject to modification only by City personnel authorized to administer this service.

The Contractor shall not permit unauthorized or non-working persons on City premises. All personnel will be restricted to those areas where they have assigned duties to perform. Dependents, children or friends of employees are not permitted on City premises.

All employees of the Contractor or authorized subcontractor will depart from exit(s) designated by the Administrator.

No smoking is allowed in any City building, or within 20 feet of public buildings, or at City parks, or in parked vehicles. See the City’s website for the current smoking regulations. The use of City telephones, radios, television, computers, vehicles and equipment is strictly prohibited.

Meal breaks shall be permitted only in designated areas. l. Regulations Including Safety
Proposer and Contractor shall comply with all Federal, State, and local laws, regulations, and guidance and follow the most restrictive guidance in cases of conflicting guidance. The Contractor will, as a qualified and experienced practitioner, interpret applicable codes, laws, and regulations applicable to the performance of the work. Whenever available, all applicable materials and supplies shall meet the criteria and requirements of Senate Bill 1383 and any amendments. The Contractor shall adhere to the applicable Division of Occupational Safety and Health (DOSH, or Cal/OSHA) standards. The Contractor shall take all steps necessary and manage all work areas to ensure the safety of their employees, subcontractors, City employees, visitors, tenants (as applicable), etc. in or near the City’s properties and to protect City property from damage. Any safety hazards discovered by Contractor’s personnel during the course of work shall be reported immediately to the Administrator.

The Contractor shall comply with all Federal, State, and local laws, regulations, and guidance with regard to the health and safety of its employees, subcontractors, the general public using City facilities, City employees, tenants (as applicable), etc. in the commission of the services required under this agreement.

The Contractor’s employees shall clearly sign all wet floors, cords or other hazards to City employees or the general public in accordance with Cal/OSHA standards and industry practice. The Contractor shall have available such signage in all facilities.

Specifications including products which may contain hazardous substances shown on the list prepared by the Director of Industrial Relations of the State of California, pursuant to California Labor Code Sections 6380-6386, require safety data sheet(s) (SDS) prepared in compliance with Title 8, California Code of Regulations, Section 5194. If any of the ingredients of the product proposed is a carcinogen as shown on the most current list prepared by the international agency for research on cancer (IARC), Contractor shall DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
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separately identify to the Administrator prior to use that such ingredient is a carcinogen. Contractor is advised that the products will not be accepted unless (1) the product may be used safely and (2) no acceptable non-carcinogenic substitute is available. A copy of the SDS shall accompany each shipment or delivery of the product to a City facility. The product shall be delivered in containers labeled with a common chemical name of the product and the common or technical name of each of the chemical ingredients of the product, together with a statement of precautions to be taken in the use of the product.

Contractor shall monitor and stay abreast of and comply with public health advisories, infection control standards, and any other changes to, or new, regulations that affect custodial service of City property and facilities. Contractor will adjust the services or quality control program, as needed. Notice shall be given to the Administrator as soon as possible when advisories affect the scope of this Contract. m. Security of Facilities The Contractor's personnel shall make certain all doors are locked and securely latched before leaving an area, even for temporary periods. Under no circumstances shall perimeter facility doors be propped or held open for any reason at any time.

Any evidence of a possible crime observed by the Contractor's personnel must be immediately reported to the Beverly Hills Police Department and the Administrator. The presence of unknown persons who cannot identify themselves as employees of the City or provide proof of authorization to be on City premises during non-business hours must also be immediately reported to the Beverly Hills Police Department and the Administrator. The City shall furnish keys and key cards to provide access to City facilities. Keys and/or card keys to the facilities held in the Contractor's custody shall be accounted for at all times. The Contractor shall be responsible for safeguarding them and preventing their unauthorized use. Upon request, the Contractor shall immediately return any keys as requested by the Administrator. Under no circumstances shall the Contractor duplicate keys. Additional keys or replacements shall be provided by the City. Contractor shall be liable for any and all losses incurred by the City as a result of the Contractor's failure to comply with this specification and such costs shall be deducted from monies owed to the Contractor. n. Supplies and Equipment
Contractor shall furnish all supplies, products, materials and equipment required to perform the services called for in these specifications, unless such supplies, products, and materials are specifically excluded from the Agreement.

The Contractor’s supplies, products, and materials shall be of industrial quality and most suitable type or grade for the respective work and comply with City’s standards on specific items.

The Contractor is to provide a list of all cleaners, supplies, products, and materials to be utilized and will not use any not listed unless prior written approval is obtained from the Administrator. The Contractor will make substitutions at the direction of the Administrator. Upon written request and approved by the Administrator, the Contractor may substitute supplies, products, or materials of equal or greater quality at no additional cost to the City. Contractor shall furnish copies of fully extended invoices for all supplies, products, and materials furnished and used.

Contractor shall utilize green/environmentally friendly supplies, products, and materials, as applicable.

Products made with recycled paper of adequate quality shall be used whenever possible. All paper products, where possible, must meet EPA, post-consumer recycle product guidelines.

The Contractor shall submit to the Administrator an inventory list of equipment, identified by make, model and serial number, which will be stored by Contractor on the City's property, and the location where each item is to be stored on City premises. The inventory shall be updated annually. The City shall not be liable DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
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for any loss or damage to such equipment. Each item of equipment shall be clearly labeled as the property of the Contractor.

All vacuum cleaners and shall include rubber or padding affixed in a manner so as to protect walls, baseboards and furniture from damage when in use.

Any storage areas provided for use by a Contractor shall be kept clean and free of debris and odor at all times. All supplies and equipment shall be stored in a neat, safe and orderly manner and in such a way as to prevent injury to the City or Contractor’s employees. o. Special Events and Additional Services
The City may from time to time require additional coverage beyond the defined Scope of Services for special events and functions or additional cleaning services. The Contractor shall be required to provide these services when directed by the Administrator. The Contractor shall provide a written estimate for the services when required by the Administrator. The hourly rates for services and costs of supplies stipulated in the Agreement shall apply to special events and additional services. Alternately, written approval by the Administrator, or an Individual Project Order (IPO), shall be obtained for lump sum estimates, as described below in Additions/Deletions to Scope of Services.
p. Emergency Services
In the event of a declared emergency or natural disaster, the Administrator may require the Contractor to provide such custodial services and supplies as necessary to support City emergency operations. Where such services exceed the normal Scope of Services, such services shall be paid at the hourly rates and cost of supplies stipulated in the Agreement. Alternately, written approval by the Administrator, or an IPO, shall be obtained for lump sum estimates, as described below in Additions/Deletions to Scope of Services.

Contractor shall maintain records of all expenses incurred according to Federal Emergency Management Agency (FEMA) standards.
q. Additions/Deletions to Scope of Services
During the term of the Contract, areas requiring service on a daily, weekly, bi-weekly (twice a week), monthly, quarterly, semi-annual and/or annual basis may be added or deleted as the City's requirements may change.
i. Charges for areas deleted will cease as of the day service is canceled. ii. Charges for areas added will commence as of the day service is commenced. iii. Charges for periods of less than one (1) month will be prorated on a daily basis based on a thirty (30) day month.

Such charges will be calculated according to rates proposed in Section 10. Alternatively, upon City’s request, Contractor shall provide to City an estimated cost for additional (or deleted) work. Each estimate shall include a cost for the work along with a not-to exceed amount, which shall include all material, labor and expenses. The work must be approved by the City in writing, or an IPO shall be issued by the City, before any additional work, billing or demand for payment will be initiated. The payment terms shall be agreed to by both parties in writing. A corresponding equitable change in the agreed-to compensation for this additional work must be agreed upon by the parties in writing. If the scope of the engagement changes or the cost of the engagement will exceed the not-to-exceed amount, then the Contractor shall obtain written permission, or an amendment to the IPO as applicable, from City.

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r. Miscellaneous
During the term of the Contract, the City's requirements may change. The Contractor(s) must be prepared to adjust schedules and work patterns on a temporary or permanent basis as necessary. The Contractor(s) shall also perform such extra work as may be necessary to maintain standards specified herein at all times at monthly rate(s) proposed herein.
s. Specialized Maintenance and Custodial Service for Greystone Mansion City shall include an allowance for subcontracting specialized custodial services, and/or additional work for Contractor staff once they are specially trained, as it relates to the custodial maintenance and upkeep of Greystone Mansion in Beverly Hills, in addition to the ongoing/regular services to be provided by the Contractor. Contractor shall, at no charge to City, obtain competitive pricing for specialized work items identified by City to keep the site clean, safe and reduce the impact and wear of routine cleaning and housekeeping. City shall provide requirements for these services to Contractor. The discount or markup for management of the subcontractor, if any, is included in Section 10, “Pricing Form.” t. Performance Breaches
Inspection of work may be done by the Administrator on a weekly basis or when deemed necessary. Any work found to be substandard shall be subject to the provisions set forth in the Performance Beaches Table 2 below. In the case of Performance Breaches, a notification will be provided to Contractor noting these deficiencies. The Contractor shall strive to remedy any Security/Safety/Regulatory Breaches immediately, and will notify the Administrator if and why immediate remedy is not possible. The Contractor shall make a reasonable and good faith effort to correct any other deficiencies within a reasonable timeframe. If contractor does not make a reasonable effort to correct deficiencies in a reasonable timeframe, the City has the right to deduct payment as is proportionately appropriate for non-compliance with the specified contract and/or take other actions up to and including termination of Contract.

It is mutually agreed by Contractor and City that if completion of certain services to be provided by the Contractor under this Agreement specified below are delayed or not performed, a penalty may be assessed as outlined that the service(s) is not properly performed or not provided as required under the Contract. A single incident may result in the assessment of multiple damages. This is in addition to the City’s other remedies allowed by law, including the contractual requirement that the condition be remedied and all deficiencies in work corrected. The following performance breaches warrant warning and discussion. Further offenses may result in monetary penalty based on evaluation and severity of occurrence. The table below provides some examples of performance breaches. This is not an exhaustive list. Please refer to the complete Scope of Services, including Standards of Service. Table 2 Performance Breaches Failure to maintain labor hours as indicated in Pricing Form Failure to maintain schedule(s) in accordance with the requirements of this Contract. Worker without proper uniform Disposal of waste or other debris at unauthorized sites (e.g., residential trash receptacles, commercial trash dumpsters, park site waste containers) Failure to correct general Contract specification deficiency within 72 hours of City notification
Failure to respond to requests for service a timely manner (respond as soon as possible, no longer than 2 hours, although completion of requested service may take longer) Use of improper procedure, general failure (e.g., not opening a restroom facility at the designated time)
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Table 2 Performance Breaches
Day Porter performing routine evening/general cleaning activities (unless the evening/general cleaning activity is specifically described in Day Porter duties) Failure to remove spot from carpets within 24 hours of City notification Security/Safety/Regulatory Breaches  Penalty based on evaluation of severity of occurence
Damaging furniture (such as scratches,
dents) or personal property with
equipment (such as, but not limited to, vacuum cleaners)  Penalty based on evaluation of
damage or property
u. Cell Phones
Contractor shall furnish mobile phones for all supervisory and Day Porter personnel at no additional cost to City. Mobile phones shall be properly functioning so that designated City staff may contact Contractor’s personnel during working hours.
v. Infectious Disease
A. Contractor shall be required to know and adhere to the California Occupational Safety and Health Act of 1973 (“CalOSHA”) COVID-19 Prevention Non-Emergency Regulations, the California Department of Public Health orders and all state, federal and local regulations regarding COVID-19 and other infectious diseases that may pose a risk to public health.

B. Contractor shall advise employees who have any symptoms of COVID-19, the common cold, influenza or infectious disease not to report to work.

C. Contractor shall notify their City Responsible Principal and the Risk Manager immediately upon learning that an employee who was working onsite at a City facility has been diagnosed with COVID-19 or any infectious disease.

For questions, please contact City’s Responsible Principal or Risk Management at 310-285-1073.

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GENERAL AREAS STANDARDS OF SERVICE
The following standards shall apply to all City facilities (e.g., offices, community centers, Police Department, Fire Department, Library, etc.) as applicable. This exclude restrooms, locker rooms, kitchens, and exterior areas, which are addressed below.6
All entrance and exit mats, and floor grills, shall be free of visible soil and debris.

All waste receptacles shall be emptied and free of any visible soil and odor. Horizontal surfaces shall be free of visible soil, dust and debris. Dusting shall remove all accumulated dust and debris from furniture, surfaces, corners, crevices in such a manner that it will not quickly resettle. Air vents and ceilings not more than twelve (12) feet in height above the floor or steps shall be kept free of dirt, marks or smudges.

Floors/Carpet shall be free of visible debris, soil, dust, residue, and stains.

Light fixtures shall be free of visible soil, dust, and cobwebs.

Glass doors, decorative surfaces, ledges, trim, mirrors and bright work shall be free of visible soil, and residue.

Interior windows, mirrors, sills, frames, casings, display cases, glass doors and any other glass surfaces shall be free of all traces of film, dirt, streaks, smudges, prints, water spots and other foreign matter.

Window coverings shall be free of any visible soil, dust, residue and stains.

Door knobs, push plates, crash bars and light switches shall be free of visible soil, and residue.

Ceilings shall be free of visible soil, dust, and cobwebs.

Walls and corners shall be free of visible soil, dusts, markings, cobwebs, and stains.

Partitions (especially if fabric covered) are free of visible dust and stains.

Elevator interiors floors, ceilings, walls, lights, and elevator tracks shall be free of visible debris, soil, dust, markings, cobwebs, residue and stains.

Elevator bright work, hand rails and control consoles shall be free of any visible soil and residue.

Stairwell steps and landings shall be free of visible soil, debris, and odor. Handrails shall be clean and disinfected.

Drinking fountains shall be clean and in good working condition.

Exit signs shall be free of dust and cobwebs.

Meeting room chairs and tables and horizontal surfaces shall be free of visible soil, residue, and markings.

Meeting room chairs and tables shall be orderly and conform to the room’s standard configuration.

Meeting room white boards and chalk boards shall be free of markings and dust. 6 Additional Cleaning Requirements for City’s leased properties are included in Add Alternate No 1 (Appendix C). Additional Parking Structure Standards of Service and Parking Structure Pressure Washing Standard of Work are addressed in Add Alternate No. 2 (Appendix E).

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Air vents/filters shall be free of dust and obstructions.

There shall be no evidence of mold, mildew or bio-contamination.

Entire floor surface, including corners and abutments, shall be free of litter, soil, dust and foreign matter, stains, streaks, film, standing water, mop streaks and splash marks.

Mop water shall be changed on a daily basis at minimum (and more often as needed) Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.

General Cleaning Requirements
In addition to the requirements set forth below, all areas shall be maintained in a manner so as to meet the Standards of Service listed above.
a. Daily General Cleaning Requirements (see Facility-Specific Scope of Services and Definitions for days)
i. Vacuum carpeted floors on Monday, Wednesday, and Friday, unless otherwise directed by the Administrator. Chairs, trash receptacles, and easily movable items shall be moved and the floor cleaned underneath. Any tears, burns, and unraveling shall be brought to the attention of the Administrator.
ii. Sweep all non-carpeted floors, including all interior stairways with a chemically treated dust mop. Chairs, trash receptacles, and easily movable items shall be moved and the floor cleaned underneath. All non-carpeted floors shall be vacuumed and/or swept, then wet mopped with a nontoxic detergent solution. Wax shall be reapplied as necessary and buffed to a uniform high gloss where applicable. A commercial grade floor wax will be used and the number of coats shall be determined by the contractor in order to give the floor an appropriate finish. All wax deposits shall be removed from furniture legs, cabinets, baseboards, and door jambs. iii. Stairwells shall be cleared of all litter and debris. Handrails shall be clean and disinfected. Doors at all levels, both interior and exterior surfaces, shall be wiped clean with disinfectant cleaning solution, including all door handles, latches and panic hardware. Stairways and landings shall be wet mopped.
iv. Clean all sand urns and telephones.
v. Elevator walls, including interior doors, shall be cleaned of all graffiti, hand/fingerprints, footprints, and other markings, with disinfecting cleaning solutions approved by the City. Elevator floors shall be swept and wet mopped and cab shall be free of all litter and debris. Elevator cabs shall be deodorized. Exterior doors, framework and call-button panels at each level shall be appropriately cleaned and disinfected. The above shall not apply to elevators located in City Hall. Special requirements for cleaning and polishing of interior and exterior finishes of City Hall elevators shall be as directed by the Administrator.
vi. Clean, scour, and sanitize drinking fountains. vii. Conference room tables shall be wiped down. viii. Remove visible soil, dust, markings, cobwebs, and stains from woodwork, walls, door and glass partitions and windows (interior surface).

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ix. Polish entrance metal/bright work and clean all glass doors (both interior and exterior surfaces) in a manner so as to be free of all traces of film, dirt, streaks, smudges, water spots, prints and other foreign matter.
x. All carpets, including elevator cabs, mats beneath desks and "walk-off" mats, shall be vacuumed and spot cleaned as necessary.
xi. Remove all trash from wastebaskets and other trash containers within buildings and return the containers to their original location. Trash shall be carried to collection areas as directed by the Administrator. All office work stations have wastebaskets that shall be emptied. Plastic receptacle liners shall be replaced. If any leakage has occurred, the waste receptacle, including lid, shall be thoroughly cleaned. Trash is to be placed in designated trash collection areas in such a manner as to prevent scattering and minimize mess.
xii. Marble floors shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8. xiii. All terrazzo floors, staircases and landings shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8. Nothing shall be done to disturb, disrupt or damage the historic nature of this flooring. No wax or sealer shall be applied and no floor machine shall be used. xiv. Composition floors shall be damp mopped. Floor wax shall be reapplied as necessary to maintain an acceptable surface condition. A commercial grade floor wax will be used and the number of coats shall be determined by the contractor in order to give the floor an appropriate finish. xv. Wood flooring shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8. xvi. Tile flooring shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8. xvii. Linoleum flooring shall be damp mopped with a pH neutral cleaner with a pH level between 6 and

8. xviii. Bare/Concrete flooring shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8. Nothing shall be used to disturb or disrupt the sealing. xix. Other specialized flooring shall be damp mopped with a pH neutral cleaner with a pH level between 6 and 8 provided, or cleaned as recommended by the manufacturer. xx. Doors, door frames and counters shall be spot cleaned. xxi. All doors and windows shall be closed and secured. Leave drapes, which are found open, fully closed before leaving assigned work area. Leave slat-type blinds extended full length with the slats level in open position unless otherwise directed by the Administrator. xxii. Carpets shall be spot cleaned as needed. When spots appear, they shall be removed with an approved industrial-grade spot removing solution using the manufacturer's recommended techniques.
xxiii. Railings, light switch plates, door knobs, entry door hardware and stairway railings shall be wiped down.
xxiv. Clean glass doors.
b. Weekly General Cleaning Requirements
i. High dusting (i.e., door sashes, tops of partitions, high cabinets, and vents) shall be performed. ii. Metal chairs, office equipment and wooden furniture shall be cleaned and polished. iii. Picture glass shall be cleaned.

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iv. Ledges, window sills, tables, countertops, book cases, desks in common areas (non-personal workspaces), side counters, dais in public meeting rooms, exposed shelving (Library area and all others), and all other horizontal surfaces, shall be dusted. v. Walls and ceiling vents shall be brushed down.
vi. Plastic and leather furniture and venetian blinds shall be wiped down. vii. Draperies and cornices shall be thoroughly vacuumed and spot cleaned. viii. Venetian blinds, mini blinds, vertical blinds, desks, chairs, other office furniture and artificial plants shall be dusted. All items which have been moved and other items disturbed in cleaning shall be properly repositioned. All louvers and door jams shall be dusted. c. Monthly General Cleaning Requirements
i. All composition and hardwood floors shall be appropriately cleaned and waxed, as directed by the Administrator. A commercial grade floor wax will be used and the number of coats shall be determined by the contractor in order to give the floor an appropriate finish. ii. Venetian blinds shall be thoroughly cleaned.
d. Semi-Annual General Cleaning Requirements
i. Composition floors shall be stripped and re-waxed, as directed by the Administrator. The Contractor must make advance arrangements with the Administrator. A commercial grade floor wax will be used and the number of coats shall be determined by the contractor in order to give the floor an appropriate finish.
ii. Stairway shall be scrubbed and disinfected, including removal of stains and markings. iii. Exterior window surfaces shall be thoroughly cleaned iv. All carpeted areas shall be steam cleaned.
e. Annual General Cleaning Requirements
i. Interior window surfaces shall be thoroughly cleaned. (Exterior window surfaces shall be thoroughly cleaned twice per year.)
ii. All upholstered chairs shall be shampooed using a method approved by Administrator. iii. Remove dust, cobwebs, and grime from interior high-ceilinged areas.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
49 B0785-0001\2722491v2.doc

RESTROOM, LOCKER ROOM, AND KITCHEN AREAS STANDARDS OF SERVICE The following standards shall apply to restroom, locker room and kitchen areas of City facilities.

All areas shall be free of streaks, urine deposits, fecal matter, rust stains, scale, scum, fungi, smudges, grit, soap, film, odors or any other unsanitary or unsightly condition.

Toilets and urinals shall be free of visible soil, stains, and hair. Floors shall be free of visible debris, soil, dust, residue, stains, and hair. Mirrors shall be free of visible soil and residue, and markings.

Restroom, kitchen and other applicable areas shall be free of objectionable odors.

There shall be no evidence of mold, mildew and bio-contamination.

Light fixtures shall be free of visible soil, dust, and cobwebs.

Air vents/filters shall be free of dust and obstructions Restroom and locker room stall doors and latches shall be free of visible soil and residue Door knobs, push plates, crash bars and light switches in good condition and free of visible soil and residue
Waste receptacles in good condition, empty and free of any visible soil and odor Floor drains shall be free of obstructions and objectionable odors Ceilings shall be free of visible soil, dust, and cobwebs Walls and corners shall be free of visible soil, dusts, markings, cobwebs, stains, and hair Soap, towel and tissue dispensers and hand dryers shall be filled, operate properly and be free of visible soil and residue
Locker room benches shall be free of visible soil and residue Tops of lockers shall be free of dust.

Shower heads, faucets and handles shall be free of visible soil and residue Door knobs, push plates, crash bars and light switches in good condition and free of visible soil and residue
Kitchen floor mats shall be free of food scraps/debris and debris Kitchen sinks shall be free of food scraps, debris, soil and residue and odor Floor drains free of obstructions and odors
Air vents are operating properly and free of visible soil and dust Countertops and vanities shall be free of visible soil, residue, debris, marking and stains Dining table and chair tops and undersides shall be free of visible soil, residue, debris, markings, and stains
Kitchen area appliances and any cooking equipment shall be free of soil and residue and odor Restroom, kitchens and other applicable areas shall be stocked with paper goods, soap and supplies
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
50 B0785-0001\2722491v2.doc
Mop water shall be changed on a daily basis at minimum (and more often as needed) Deodorizing fixtures for all restrooms shall be provided by the Contractor. The cost of such fixtures and related supplies is to be incorporated in the proposal price. Air freshening equipment shall be affixed to surfaces by an adhesive glue or tape which shall be removable by a solvent and fixtures must be removed at the Contractor's expense at termination of the agreement. Deodorant fixtures to fulfill this requirement shall be durable, refillable fixtures providing service for the length of this Contract. Fixtures conforming to this specification shall be installed at all sites within two (2) weeks of commencement of service. Fixtures must be approved by the Administrator prior to installation.

Employee and public areas affected by blood, human waste, animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.

General Cleaning Requirements
In addition to the requirements set forth below, all areas shall be maintained in a manner so as to meet the Standards of Service listed above. a. Daily General Cleaning Requirements (see Facility-Specific Scope of Services and Definitions for days)
i. All areas should be fully stocked with any consumables and in good, clean condition prior to the opening of the building for regular hours.
ii. Restroom fixtures, toilet bowls, urinals and basins, mirrors, decorative and protective metals, shall be cleaned and sanitized.
iii. Wipe down door knobs, toilet handles, and light switch plates. iv. Kitchen fixtures and sinks shall be thoroughly wiped down. v. Countertops, vanities, and backsplashes shall be thoroughly wiped down. vi. Toilet seats, including undersides, shall be washed and disinfected using an approved nontoxic germicidal disinfectant. vii. Walls, partitions, splash plates, window sills and related structures shall be spot cleaned. viii. Floors shall be swept and damp mopped, using an approved non-toxic germicidal disinfectant, or shall be cleaned as directed by the Administrator in special cases (e.g., special tile). ix. Soap, towel, toilet tissue, seat cover, sanitary napkin, feminine hygiene supplies dispensers, and deodorant dispensers and fixtures shall be cleaned, refilled and re-stocked. Correct size refills must be used.
x. Contractor shall furnish and refill all of the following restroom supplies.

1. Toilet paper

2. Toilet seat covers

3. Hand towels

4. Feminine napkins and tampons

5. Hand soap

6. Plastic trash receptacle liners
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
51 B0785-0001\2722491v2.doc

7. Plastic (blue) recycle receptacle liners

8. Room air freshener refills
xi. All wastebaskets and sanitary containers shall be emptied and cleaned, and contents shall be disposed of and carried to trash collection areas as directed by the Administrator. Liners shall be replaced.
xii. Water shall be poured in all floor drains.
xiii. Removal of any soap scum buildup surrounding soap dispensers (including on grout surfaces). xiv. All graffiti shall be removed with approved graffiti removal products. Areas where it cannot be removed must be reported to the Administrator within 24 hours of determining the graffiti cannot be removed. xv. All vandalism, plumbing or electrical problems, or any other items requiring attention beyond the scope of these specifications, shall immediately be reported to the Administrator. xvi. Entrance door and partition glass shall be cleaned, and hand prints shall be removed from push plates and sanitized.
xvii. All showers shall be cleaned and disinfected with an approved non-toxic germicidal disinfectant.
xviii. Woodwork and ceramic tile shall be washed and splash marks removed from wall, urinals and toilet partitions.
xix. All doors and windows shall be checked and secured before leaving work area(s). xx. Maintenance of solid air freshening and deodorizing equipment shall be performed. All unused or out of service deodorizing equipment shall be removed. b. Weekly General Cleaning Requirements
i. All restroom, locker and shower room floors shall be scrubbed and disinfected with an approved non-toxic germicidal disinfectant.
ii. Kitchen fixtures and sinks shall be thoroughly cleaned and sanitized. iii. Toilet bowls, seats, basins and urinals shall be sanitized, disinfected and deodorized. All lime deposits shall be removed.
iv. Toilets and urinals shall be pumiced to remove all scale. v. Vents shall be brushed down. High dusting of light fixtures, window ledges, tops of lockers and walls shall be performed.
vi. Tile walls shall be thoroughly wiped down.
c. Monthly General Cleaning Requirements
i. All shower surfaces shall be scrubbed and all scum, mold or other foreign matter removed, disinfected and sanitized with approved germicidal disinfectant. ii. Heavy-duty cleaning, descaling and disinfecting of water closets and urinals d. Annual General Cleaning Requirements
i. All areas shall be thoroughly scrubbed, disinfected and sanitized.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
52 B0785-0001\2722491v2.doc

EXTERIOR AREAS STANDARDS OF SERVICE
The following standards shall apply to exterior areas of City facilities.

Horizontal surfaces shall be free of visible soil, dust and debris. Dusting shall remove all accumulated dust and debris from furniture, surfaces, corners, crevices in such a manner that it will not quickly resettle. Air vents and ceilings not more than twelve (12) feet in height above the floor or steps shall be kept free of dirt, marks or smudges.

Walkways shall be free of visible debris, soil, dust, residue, and stains.

Light fixtures shall be free of visible soil, dust, and cobwebs.

Glass doors, decorative surfaces, ledges, trim, and bright work shall be free of visible soil, and residue.

Windows, sills, frames, casings, display cases, glass doors and any other glass surfaces shall be free of all traces of film, dirt, streaks, smudges, prints, water spots and other foreign matter.

Door knobs and operator hardware shall be free of visible soil, and residue.

Walls, ceilings (including ceilings of covered outdoor areas), corners and abutments shall be free of visible soil, dusts, markings, cobwebs, and stains.

Elevator doors, hand rails and control consoles shall be free of any visible soil and residue.

Stairwell steps and landings shall be free of visible soil, debris, and odor. Handrails shall be clean and disinfected.

Drinking fountains shall be clean and in good working condition.

Air vents/filters shall be free of dust and obstructions.

There shall be no evidence of mold, mildew or bio-contamination.

Walkways, including corners and abutments, shall be free of litter, soil, dust and foreign matter, stains, streaks, film, standing water, mop streaks and splash marks.

Mop water shall be changed on a daily basis at minimum (and more often as needed) Ledges and mirrors shall be free of visible soil and residue Signs shall be free of dust and cobwebs
Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.

General Cleaning Requirements
In addition to the requirements set forth below, all areas shall be maintained in a manner so as to meet the Standards of Service listed above. a. Daily General Cleaning Requirements (see Facility-Specific Scope of Services and Definitions for days)
i. Remove all litter from walkways, stairways, elevator landings and other areas as needed DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
53 B0785-0001\2722491v2.doc
ii. Clean/empty all trash receptacles, including lids, and cigarette urns on ramps and walkways (including exterior elevated walkways and stairs).
iii. Sweep/remove dust and grime from any outdoor furniture. b. Weekly General Cleaning Requirements
i. Sweep and clean elevators, walkways, light fixtures, doors, glass, brightwork, stairwell landings, handrails, sidewalks, all corners and removal of any debris lodged in visible areas. c. Semi-Annual General Cleaning Requirements
i. Power wash exterior entries, walls, sidewalks, walkways, trash receptacles ii. All exterior window surfaces shall be thoroughly cleaned DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
54 B0785-0001\2722491v2.doc

FACILITY-SPECIFIC SCOPE OF SERVICES
The following provides specific locations and service requirements. These requirements are location- specific and are in addition to the general requirements, standards, and schedule as described elsewhere in these specifications. 7 Nothing herein shall exempt the contractor from the conformance or performance as required by the Standards of Service(s) or General Cleaning Requirements. Any conflicts or omissions shall be interpreted to be the higher level of service. Contractor shall be responsible for notifying the City of any conflicts with the prescribed cleaning requirement related to specialized cleaning needs for furniture, fixtures, equipment, flooring, surfaces or other such materials and to provide a recommended cleaning solution in conformance with the manufacturers’ recommended cleaning requirement or if unavailable, the general cleaning standards for such materials.
7 Appendix H includes approximate square feet of carpet DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
55 B0785-0001\2722491v2.doc

POLICE DEPARTMENT
464 NORTH REXFORD DRIVE 92,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
DAILY
TIME
AFTER 6:00PM
8:00AM – 5:00PM
General Cleaning

1. General cleaning of all other areas of the Police Department shall be performed after 6:00PM, Monday- Friday.

2. Contractor shall submit a list of all custodial personnel who are to work in or around the Police Facility for the purpose of a background check to be performed by the Beverly Hills Police Department prior to commencing work in that location. This shall include alternates for covering schedule and unscheduled time-off of regular custodial staff.
a. In the event Contractor requires sending personnel that are not part of that list, Contractor will contact Administrator and/or a Police Department representative prior to assigning such personnel.

3. Carpeted areas in all hallways and corridors shall be steam cleaned two (2) additional times per year for a total of four (4) times per year.

4. Police Department garage area shall be swept and spot cleaned weekly in order to maintain standards as defined in the Parking Structure Standards of Service.

5. Police Department garage area shall be truck vacuumed on a quarterly basis.

Special Cleaning

1. One (1) dedicated Day Porter, at minimum, shall be assigned to Police Station Headquarters and jail area, Daily, from 8:00AM to 5:00PM and perform the following services. Day Porter duties may be shared with another facility on Saturdays and Sundays only. a. Wipe mattresses daily. b. Strip and wax floors as necessary to maintain standard. c. Clean Identification Bureau during the day when Police Department personnel are present. d. Clean elevator walls and floors.
e. Check restrooms and locker rooms, spot clean, and restock paper goods and other supplies in restrooms and locker rooms two times per day.
f. Additional duties as directed/required to maintain City standards. g. Detective area, lunchroom, roll call room, conference room, and Narcotics Division. Appliances shall be cleaned and sanitized to remain free from objectionable odors. Police Department personnel must be present during cleaning of these areas.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
56 B0785-0001\2722491v2.doc

LIBRARY
444 NORTH REXFORD DRIVE 92,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING :

DAYS
MONDAY – SATURDAY
SUNDAY
MONDAY – SUNDAY
TIME
BEFORE 9:30AM
BEFORE 12:00PM

AS DETAILED
General Cleaning

1. General cleaning shall be performed at any time following the close of the Library each night, but must be completed prior to opening for service the following day.

2. Tables located at the west end of second floor reference area (light wood tables with lamps attached) shall be rubbed with linseed oil, using clean cotton cloth, once each month.

3. Dust with lint-free cloth on a regular basis (every other day) furniture in quiet reading room. If oily dirt or waxy residue present, utilize mild vinegar water solution and thoroughly dry, or use other method as directed by Administrator.

4. Clean glass walls in the Children's Library Monday through Sunday, as well as entry glass wall and study room glass walls. 5. Steam clean library auditorium chairs on an annual basis.

6. Spot clean walkway between Library and Parking Facility on a daily basis as needed and maintained according to the Exterior Areas Standard of Service.

7. Power wash walkway between Library and Parking Facility on a two (2) times per week during non- business (Library) hours and maintain according to the Exterior Areas Standard of Service. 8. Thoroughly clean all leather and vinyl chairs in the public areas of library four times per year using a method approved by the Administrator.

9. Vacuum all high-traffic areas available for public use (does not include administrative offices) on a daily basis.

10. Wipe down exterior book returns on a monthly basis, in Library parking area and along Library walkway.

11. Dust/wipe down computer surfaces for computers available for public use on a daily basis, using a method approved by Administrator.

12. Carpeted areas in all hallways and corridors shall be steam cleaned two (2) additional times per year for a total of four (4) times per year.

13. Clean, sanitize and disinfect public restrooms weekly as per the restroom Standards of Service and Weekly General Cleaning Requirements. This shall include, but not be limited to, removal of mold and mildew; cleaning of grout; and wiping down of stall walls, doors, and main door into restrooms.

Special Cleaning

1. One (1) dedicated Day Porter at minimum shall be assigned to the Library as follows:
a. Monday-Thursday from 10:00AM to 9:00PM
b. Friday from 10:00AM to 6:30PM
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
57 B0785-0001\2722491v2.doc
c. Saturday 10:00AM to 6:00PM and Sunday from 12:00PM-4:00PM The Day Porter shall perform the following services:
a. Regularly monitor all restrooms and clean/re-stock as needed. b. Inspect meeting rooms and auditorium and clean as needed. c. Clean and re-stock restrooms by auditorium as needed, but at least once each day. d. Restock paper goods and other supplies, clean fixtures, floors, mirrors and regularly empty trash in the public and staff restrooms a minimum of three times each day, in the morning, mid- afternoon, and evening. e. Clean lunchroom. Appliances shall be cleaned and sanitized to remain free from objectionable odors.
f. Clean, scour, and sanitize drinking fountains.
g. Wipe down weekly the displays in lobby and children’s library when library materials are removed.
h. Wipe down of high touch surfaces as defined in Standards of Service and General Cleaning Requirements for general areas and for restrooms, and as additionally defined by the Administrator (e.g., door knobs, public counters, public computer area workspace, restrooms door knobs, entryway doorknobs and handles, etc.) three times per day, evenly spaced throughout the day, or as otherwise directed by the Administrator. i. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
58 B0785-0001\2722491v2.doc

CITY HALL
455 NORTH REXFORD DRIVE 68,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 7:00PM
8:00AM – 5:00PM
General Cleaning

1. General cleaning for all offices in City Hall shall be performed after 7:00PM. a. Windows above the fourth floor are not considered part of this Scope of Services b. Elevated walkways connecting the City Hall main building to the Fire Department, Police Department, Civic Center Parking Structure, and Library shall be swept weekly, or as-needed, if additional, so as to maintain standard, and maintained to the Exterior Areas Standard of Service. This work may be performed prior to 7:00pm.
c. Exterior stairwells shall be swept weekly and maintained according to the Exterior Areas Standard of Service. This work may be performed prior to 7:00pm.

2. Walkway, stairs, walls, monuments, handrails and surrounding features and area from the corner of Burton/South Santa Monica and Crescent Drive shall be spot cleaned daily and maintained according to the Exterior Areas Standard of Service as needed.

3. Walkway, stairs, walls, monuments, handrails and surrounding features and area from the corner of Burton/South Santa Monica and Crescent Drive shall be power washed at least quarterly and maintained according to the Exterior Areas Standard of Service as needed.

Special Cleaning

1. Daytime responsibilities shall include the following:
a. Re-stock paper goods and other supplies, clean fixtures, floors, mirrors and empty trash in the public restrooms, at 8:00AM and 10:30AM and at 1:30PM and 4:00PM. b. Sweep walks and stairs by entrances.
c. Sweep all elevated ramps and stairways to ground level and dust railings. d. Check/Clean all trash receptacles and cigarette urns on elevated ramps and walkways (including exterior elevated walkways and stairs maintained according to the Exterior Areas Standard of Service as needed.
e. Spot clean carpet as needed.
f. Clean lunchroom coffee bars and restock paper goods. Appliances shall be cleaned and sanitized to remain free from objectionable odors.
g. Clean spots on walls in hallways.
h. Clean all glass and mirrors.

2. Additional duties as needed to maintain City standards. On a semi-annual basis, as set forth in the General Area standards of Service Section, the Council Chambers carpet shall be cleaned using a dry cleaning type process instead of steam cleaning.

3. On an annual basis the drapes in the Council Chambers shall be vacuumed to remove any dust.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
59 B0785-0001\2722491v2.doc

INFORMATION TECHNOLOGY/GRAPHIC & PRINT SERVICES CENTER
9363 CIVIC CENTER DRIVE 4,000 SQFT/9,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 7:00PM/
2:00PM – 5:30PM
8:00AM – 5:00PM
General Cleaning

1. General cleaning of the Graphic & Print Services Center shall be performed Monday – Friday between 2:00PM and 5:30PM. All other Information Technology Department areas shall have a general cleaning performed after 7:00PM.

2. The computer room and the aquarium at this location are excluded from the scope of this proposal.

Special Cleaning
Daytime responsibilities for both IT Offices and the Graphic & Print Services Center shall include the following.
a. Re-stock paper goods and other supplies, clean fixtures, floors, mirrors and empty trash in the public restrooms, at 8:00AM and 10:30AM and at 1:30PM and at 4:00PM. b. Sweep walks and stairs by entrances.
c. Sweep all elevated ramps and stairways to ground level and dust railings. d. Spot clean carpet as needed. e. Clean spots on walls in hallways.
f. Clean all mirrors.
g. Clean, scour, and sanitize drinking fountains.
h. Cleaning of the Computer Room shall only be done on a weekly basis, and only with IT personnel present.
i. Additional duties as needed to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
60 B0785-0001\2722491v2.doc
FIRE STATIONS NO. 1, NO. 2, AND NO. 3
455 NORTH REXFORD DRIVE
1100 COLDWATER CANYON DRIVE
180 SOUTH DOHENY DRIVE
6,566 / 1,083 / 1,021 SQFT

SCHEDULE
GENERAL CLEANING:

DAYS
MONDAY – FRIDAY
TIME
AFTER 6:00PM

1. General cleaning of administrative offices, administrative office restrooms, and training room, at Fire Station No. 1 only shall be performed Monday – Friday after 6:00PM. Personnel sleeping quarters and fire apparatus and equipment areas at Fire Stations No. 1, No.2, and No. 3 shall be excluded from this scope of services, except as described below.

2. The exterior walkway bridge, including exterior stairs, surrounding Fire Station No. 1, the Palm Court and the City Hall Building shall be swept daily and maintained to the Exterior Areas Standards of Service.

3. The exterior walkway bridge, including exterior stairs, surrounding Fire Station No. 1, the Palm Court and the City Hall Building shall be power washed quarterly and maintained to the Exterior Areas Standards of Service.

4. All upholstered chairs shall be shampooed once annually.

5. All window surface interiors shall be cleaned once per year at all fire stations. All window surface exteriors shall be cleaned twice per year at all fire stations. Window cleaning shall include all windows at all three facilities according to the standards set forth in General Areas Standards of Service. 6. All carpeted areas shall be steam cleaned once per year at all three fire stations.

7. Bathroom floors of all three fire stations shall be scrubbed two times per year, according to Restroom, Locker Room, and Kitchen Areas Standards of Service.
.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
61 B0785-0001\2722491v2.doc

CPR TRAINING ROOM AND OFFICE
445 NORTH REXFORD DRIVE 1,733 SQFT

SCHEDULE
GENERAL CLEANING:

DAYS
MONDAY – FRIDAY
TIME
AFTER 6:00PM
General cleaning shall be performed after 7:00PM

FITNESS CENTER
445 NORTH REXFORD DRIVE 4,678 SQFT

SCHEDULE
GENERAL CLEANING:

DAYS
MONDAY – SUNDAY
TIME
10:00AM – 12:00PM

1. General cleaning shall be performed once per day between 10:00AM and 12:00PM. 2. Racquetball court (two courts) walls shall be cleaned once per year.

3. Racquetball court (two courts) floors shall be waxed once a year.

4. Gym exercise equipment shall be wiped down and disinfected daily.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
62 B0785-0001\2722491v2.doc

PUBLIC WORKS HEADQUARTERS
345 FOOTHILL ROAD 32,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY, SATURDAY AND

SUNDAY(AS

DETAILED)
MONDAY – FRIDAY
TIME
AFTER 6:00PM
8:00AM – 5:00PM
General Cleaning

1. General cleaning shall be performed after 6:00PM Monday-Friday. 2. In addition, general cleaning shall be performed after 6:00PM on Saturday and Sunday in the first floor men’s restroom and locker room, first floor kitchen, second floor restrooms (men’s and women’s), and second floor kitchen. Special Cleaning

1. One (1) shared Day Porter service shall be provided, Monday-Friday, between 8:00AM to 5:00PM. Day Porter shall be at this facility at least two (2) times per day to perform the tasks herein. Daytime responsibilities shall include the following.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day
b. Re-stock paper goods and other supplies, clean fixtures, floors, and mirrors and empty trash in the public, employee, locker-room restrooms; locker room facilities; employee lunch room; and second floor kitchen. Conduct these duties at all restrooms (first and second floors) at 8AM on the first working day following a holiday.
c. Sweep and mop as-needed lobby floors, stairs, and elevator floors. d. Spot clean carpet as needed. e. Clean front lobby entrance glass doors inside and out f. Clean, scour, and sanitize drinking fountains.
g. Additional duties as needed to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
63 B0785-0001\2722491v2.doc

PUBLIC WORKS WAREHOUSE
9357 WEST 3RD STREET 6,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY, SATURDAY AND

SUNDAY (AS

DETAILED)
MONDAY – FRIDAY
TIME
AFTER 6:00PM
8:00AM – 5:00PM
General Cleaning

1. General cleaning shall be performed after 6:00PM Monday-Friday including all offices on all floors, such as shop offices on first floor, restrooms, and common areas.

2. In addition, general cleaning shall be performed after 6:00PM on Saturday and Sunday in the first floor restroom.

Special Cleaning

2. One (1) shared Day Porter service shall be provided, Monday-Friday, between 8:00AM to 5:00PM. Day Porter shall be at this facility at least two (2) times per day to perform the tasks herein. Daytime responsibilities shall include the following.
a. Re-stock paper goods and other supplies, clean fixtures, floors, and mirrors and empty trash in the public, employee, locker-room restrooms, locker room facilities, employee lunch room, and second floor kitchen
b. Sweep and mop as-needed lobby floors, stairs, and elevator floors. c. Spot clean carpet as needed. d. Clean, scour, and sanitize drinking fountains.
e. Additional duties as needed to maintain City standards.

FLEET SERVICES CENTER/FUEL ISLAND
9335 WEST 3RD STREET 3,300 SQFT

SCHEDULE
GENERAL CLEANING:

DAYS
MONDAY – FRIDAY
TIME
AFTER 6:00PM

1. General cleaning of, supervisor’s office, and break room shall be performed Monday – Friday after 6:00PM.

2. Fuel Island area shall be swept once per day and maintained according to Exterior Areas Standards of Service.

3. Fuel Island area shall maintained according to Exterior Areas Standards of Service.

4. Fuel Island area trashcans shall be emptied once per day.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
64 B0785-0001\2722491v2.doc

LA CIENEGA PARK COMMUNITY CENTER AND PARK RESTROOMS
8400 GREGORY WAY 7,540 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:
(Details Below)
DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning of offices and lobby areas and cleaning/re-stocking of restrooms shall be performed daily, after 10:00PM as per the Standards of Service and frequencies of cleaning identified in this agreement for general areas and for restrooms, as applicable. 2. Mop the stage area on weekly basis.

3. Restroom in Maintenance Yard shall be cleaned two times a week, on the day and time designated by the Administrator.

4. Pressure wash restrooms at La Cienega Park restrooms once a week, after 10:00PM. Day of the week shall be selected by the Administrator.

Special Cleaning

1. One (1) shared Day Porter shall be assigned Daily as follows:
a. Monday – Friday from 8:00AM to 4:00PM assigned to the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only. Day Porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day Porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center
b. Saturday and Sunday from 10:00AM to 2:00PM at the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only. Day Porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day Porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center

2. Day Porters shall perform the following duties:
a. Spot clean and restock paper goods and other supplies, clean fixtures, floors, mirrors, empty trash in all park restrooms.
b. Sweep walks by entrance daily.
c. Spot clean carpets as needed.
d. Clean lunchroom. Appliances shall be cleaned and sanitized to remain free of objectionable odors.
e. Clean spots on walls in hallways.
f. Remove graffiti from buildings, walls, windows, and doors.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
65 B0785-0001\2722491v2.doc
g. Remove smudges and fingerprints from window and glass areas as needed. h. Set up/break down tables, chairs and equipment for special and routine events. i. Clean, scour, and sanitize drinking fountains.
j. Vacuum all high-traffic carpeted areas available for public use (does not include administrative offices) on a daily basis.
k. Additional duties as needed to maintain City standards.

NOTE: Day Porter will also perform similar responsibilities at the La Cienega Tennis Center and Frank Fenton Field as applicable. 3. Unlock/Open exterior and standalone restroom facilities prior to 6:00AM Daily. If Contractor is unable to perform work on any day, such as holidays, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00AM Daily. 4. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

5. Clean the three (3) score booths to City standards on a weekly basis from March to Oct. and monthly from Nov. to Feb. before 3:00PM.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
66 B0785-0001\2722491v2.doc

LA CIENEGA TENNIS CENTER
325 SOUTH LA CIENEGA BOULEVARD 6,439 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

DETAILS BELOW
General Cleaning

1. General cleaning of offices and lobby areas and cleaning/re-stocking of restrooms shall be performed daily, after 10:00PM as per the Standards of Service and frequencies of cleaning identified in this agreement for general areas and for restrooms, as applicable. 2. Sweep walkways three times per week from parking garage to tennis office, including all internal and external staircases, passageways, hallways, and perimeter of second floor of the building. Sweeping should occur before facility opens for the day.

Special Cleaning

1. One (1) shared Day Porter shall be assigned Daily as follows:
a. Monday – Friday from 8:00AM to 4:00PM assigned to the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only. Tennis Center and Frank Fenton Field only Day porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center
b. Saturday and Sunday from 10:00AM to 2:00PM at the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only Day porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center

2. Day Porters shall perform the following duties:
a. Spot clean and restock all restrooms and locker rooms, including court restrooms and third floor restrooms mid-day daily. b. Sweep walks by entrance daily. c. Clean, scour, and sanitize drinking fountains.
d. Additional duties as needed to maintain City standards DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
67 B0785-0001\2722491v2.doc

LA CIENEGA/FRANK FENTON FIELD PARK RESTROOMS
325 SOUTH LA CIENEGA BOULEVARD 300 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning
Pressure wash restrooms once a week, after 10:00PM. Day of the week shall be selected by the Administrator.

Special Cleaning

1. One (1) shared Day Porter shall be assigned Daily as follows:
a. Monday – Friday from 8:00AM to 4:00PM assigned to the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only. Tennis Center and Frank Fenton Field only Day porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center
b. Saturday and Sunday from 10:00AM to 2:00PM at the La Cienega Community Center, La Cienega Tennis Center and Frank Fenton Field only Day porter shall be at the La Cienega Tennis Center at least two (2) times per day and at Frank Fenton Field at least two (2) times per day. Day porter shall be at Tennis Center and Frank Fenton field late morning and end at the end of the shift to perform tasks similar to those listed for La Cienega Park Community Center

2. Day Porters shall perform the following duties:
a. Clean and re-stock paper goods and other supplies, clean fixtures, floors, mirrors, empty trash in all park restrooms.
b. Clean waste. See specifically Standards of Service for restrooms, which state in part:
‘Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.’ c. Additional duties as needed to maintain CITY standards

3. Unlock/Open exterior and standalone restroom facilities prior to 6:00AM Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00AM daily. 4. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
68 B0785-0001\2722491v2.doc

COLDWATER PARK, PRESCHOOL CENTER, AND RESTROOMS
1100 BEVERLY DRIVE 1,230 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning of pre-school center and cleaning/re-stocking of restrooms shall be performed Daily, after 10:00PM and before 6:00AM. 2. Remove smudges and fingerprints from interior windows and glass Daily, as necessary to maintain standards.

3. All kitchen areas shall be thoroughly scrubbed, disinfected and sanitized on a quarterly basis.

4. Pressure wash the outside park restrooms once a week, after sunset. Day of the week shall be selected by the Administrator
Special Cleaning

1. Spot clean and restock all restrooms mid-day Daily to maintain standards. 2. Unlock/Open exterior and standalone restroom facilities prior to 6:00am Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00am Daily. 3. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

4. Additional duties as needed to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
69 B0785-0001\2722491v2.doc

ROXBURY PARK COMMUNITY CENTER AND PARK RESTROOMS
471 SOUTH ROXBURY DRIVE 19,970 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning of offices and lobby areas and cleaning/re-stocking of restrooms shall be performed daily, after 10:00PM as per the Standards of Service and frequencies of cleaning identified in this agreement for general areas and for restrooms, as applicable. 2. The restroom in the Maintenance Yard shall be cleaned two times per week, on a day and time designated by the Administrator.

3. Pressure wash park restrooms once a week, after 10:00PM. Day of the week shall be selected by the Administrator.

Special Cleaning

1. One (1) shared Day Porter shall be assigned Daily from 7:30AM to 4:00PM to the Roxbury Community Center and Park Restrooms and the Roxbury Park Clubhouse only. Day Porter shall be based out of the Roxbury Park Community Center.
a. Daily, Day porter shall be at the Park Restrooms at least three (3) times per day evenly spaced throughout the day or as directed.
b. Daily, Day Porter shall be at the Roxbury Park Clubhouse least two (2) times per day; once prior to 9:00AM and once after 2:00PM, or as directed. 2. Day porters shall perform the following duties:
a. Spot clean and restock paper goods and other supplies, clean fixtures, floors, mirrors, empty trash in all park restrooms.
b. Sweep walkways by entrances daily.
c. Spot clean carpets as needed.
d. Clean lunch room. Appliances shall be cleaned and sanitized to remain free of objectionable odors.
e. Clean spots on walls in hallways.
f. Remove graffiti from buildings, walls, windows and doors. g. Remove smudges and fingerprints from window and glass areas as needed. h. Set up tables, chairs and equipment for special events. i. Clean, scour, and sanitize drinking fountains.
j. Clean waste including from inside Community Center, on park grounds, and inside playground.

See specifically Standards of Service for general areas, for restrooms, and for exterior areas, as applicable, which state in part: ‘Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.’ DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
70 B0785-0001\2722491v2.doc
k. Additional duties as needed to maintain City standards. l. This day porter shall also perform similar work at the Roxbury Clubhouse during same hours.

3. Unlock/Open exterior and standalone restroom facilities prior to 6:00am Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00am Daily. 4. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
71 B0785-0001\2722491v2.doc

ROXBURY PARK CLUBHOUSE
401 SOUTH ROXBURY DRIVE 2,964 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning and cleaning/re-stocking of restrooms shall be performed daily after 10:00PM as per the Standards of Service and frequencies of cleaning identified in this agreement for general areas and for restrooms, as applicable. 2. All kitchen areas shall be thoroughly scrubbed, disinfected and sanitized on a quarterly basis. 3. Clean the scoreboard booth to City standards on a monthly basis.

Special Cleaning

1. One (1) shared Day Porter shall be assigned Daily from 7:30AM to 4:00PM to the Roxbury Community Center and Park Restrooms and the Roxbury Park Clubhouse only. Day Porter shall be based out of the Roxbury Park Community Center.
a. Daily, Day porter shall be at the Park Restrooms at least three (3) times per day evenly spaced throughout the day or as directed.
b. Daily, Day Porter shall be at the Roxbury Park Clubhouse least two (2) times per day; once prior to 9:00AM and once after 2:00PM, or as directed.

2. Day porters shall perform the following duties:
a. Clean and re-stock paper goods and other supplies, clean fixtures, floors, mirrors, empty trash in all park restrooms.
b. Sweep walkways by entrances daily
c. Spot clean carpets as needed
d. Clean lunch room. Appliances shall be cleaned and sanitized to remain free of objectionable odors
e. Clean spots on walls in hallways
f. Remove graffiti from buildings, walls, windows and doors g. Remove smudges and fingerprints from window and glass areas as needed h. Set up tables, chairs and equipment for special events i. Clean, scour, and sanitize drinking fountains
j. Additional duties as needed to maintain City standards DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
72 B0785-0001\2722491v2.doc

WILL ROGERS PARK RESTROOMS
9650 SUNSET BOULEVARD 126 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning of restrooms shall be performed daily after 10:00PM and before 6:00AM. 1. Pressure wash restrooms once a week, after 10:00PM and before 6:00AM. Day of the week shall be selected by the Administrator.

Special Cleaning

1. Clean restrooms mid-day on Saturday and Sunday. 2. Spot clean restrooms as needed to maintain standards mid-day Monday through Friday

3. Unlock/Open exterior and standalone restroom facilities prior to 6:00am Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00am Daily. 4. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
73 B0785-0001\2722491v2.doc

GREYSTONE PARK
905 LOMA VISTA DRIVE 3,000 SQFT
Plus 46,000 SQFQ Mansion

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

DAILY (EXCEPT HOLIDAYS)

FRIDAY AND MONDAY
(EXCEPT HOLIDAYS)

SATURDAY AND SUNDAY
(EXCEPT HOLIDAYS)

DAILY FOR FIREHOUSE

RESTROOMS (EXCEPT

HOLIDAYS)
TIME
AFTER 10:00PM
8:00AM - 2:00PM
8:00AM – 4:00PM
12:00 NOON – 2:00PM
General Cleaning

1. General Cleaning of the following areas shall be performed daily after 10:00PM: parks personnel trailer, public (firehouse) restrooms, firehouse offices, and ranger station.

2. General cleaning of gatehouse shall be performed Monday – Saturday after 10:00PM.

3. General cleaning of the pool area restrooms shall be performed Monday – Friday after 10:00PM during June, July and the first two weeks of August. Special Cleaning

1. One (1) dedicated Day Porter at minimum shall be assigned to the mansion, firehouse, and pool area from 8:00AM to 2:00PM on Friday and Monday and from 8:00AM to 4:00PM on Saturday and Sunday to perform the following services.
a. Re-stock paper goods and other supplies, clean fixtures, floors, mirrors, empty trash in all park restrooms.
b. Sweep walks by entrance daily (public restrooms and mansion). c. Sweep (as appropriate) and clean light fixtures (e.g., sconces), doors, glass, brightwork, stairwell landings, handrails, sidewalks, and all corners and remove any debris lodged in visible areas on a weekly basis per the Exterior Areas Standards of Service and General Cleaning Requirements.
d. Clean and dust floors, walls, railings, windows, window seats, ledges, corners, doorknobs, and other mansion surfaces following approved cleaning procedures. e. Spot clean carpets as needed.
f. Report and clean, as approved, spots on walls in hallways. g. Report any graffiti on buildings, walls, windows, and doors. h. g. Remove smudges and fingerprints from window and glass areas as needed. Set up tables, chairs and equipment for special and routine events.
i. Clean, scour, and sanitize drinking fountains.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
74 B0785-0001\2722491v2.doc
j. Vacuum the theater; and sweep/dust the recreation wing rotunda, bowling alley and billiard room; and the Americans with Disabilities Act (ADA) access area weekly. k. Clean firehouse restrooms mid-day daily. Additional Day Porter Service is required for this task on Tuesday, Wednesday and Thursday.
l. There are special maintenance requirements for the resources at this location; these will be provided to Contractor. As historic projects are completed, any specific maintenance requirements will be provided to Contractor for ongoing implementation. m. Additional duties as needed to maintain City standards.

2. Specialized cleaning for the mansion interior with pre-approved supplies as part of Section 9, General Requirements for Scope of Services, Part s of this RFP, as directed by Administrator.

3. Details of weekly schedule regarding specific post-event cleanings will be communicated in a manner approved by contractor or subcontractor, Administrator, and Greystone staff so cleaner has clear expectations each week.

4. Pursuant to Section 9, Management and Administrative Responsibilities of Contractor, Part a ii (Quality Control Program and Reporting), Contractor will complete weekly and monthly checklist (Appendix G) and provide to City.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
75 B0785-0001\2722491v2.doc

BEVERLY GARDENS PARK RESTROOMS
1202 PARK WAY 780 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 10:00PM

AS DETAILED
General Cleaning

1. General cleaning of restrooms shall be performed daily after 10:00PM.

2. Pressure wash restrooms once a week, after 10:00PM. Day of the week shall be selected by the Administrator.

3. Clean inside decorative panels one (1) time every other week or as needed/directed.

4. Hose off exterior decorative panels quarterly or as needed/directed.

5. Clean top ledge of concrete wall at least weekly or as needed/directed.

Special Cleaning

1. Clean and restock restrooms mid-day on Saturday and Sunday.

2. Spot clean and restock restrooms as needed to maintain standards mid-day Monday through Friday

3. Unlock/Open exterior and standalone restroom facilities prior to 6:00am Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:00am Daily. 4. Lock/Close exterior and standalone restrooms Daily upon completion of evening cleaning.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
76 B0785-0001\2722491v2.doc
3 RD STREET TOUR BUS ZONE RESTROOMS
9393 WEST 3RD STREET 169 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 6:00PM

AS DETAILED
General Cleaning

1. General cleaning of restrooms shall be performed daily after 6:00PM.

2. Pressure wash restrooms once a week, after 8:00PM. Day of the week shall be selected by the Administrator.

Special Cleaning

1. Clean and restock restrooms and lockers mid-day on Saturday and Sunday

2. Spot clean and restock restrooms as needed to maintain standards mid-day Monday through Friday

3. Lock/Close exterior and standalone restrooms upon completion of evening cleaning.

4. One (1) shared Day Porter shall be provided Daily, between 9:00AM to 5:30PM. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein. Additional visits shall be made during May through October and Spring/Winter breaks.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within two (2) hours of the facility opening/closing times.
b. Regularly monitor all restrooms and clean/restock as needed. c. Clean and restock paper goods and other supplies, clean fixtures, floors, mirrors and regularly empty trash a minimum of three times each day, in the morning, mid-afternoon, and evening.
d. Clean, scour, and sanitize fixtures.
e. Detail sweep, mop and sanitize floors, hardware and fixtures f. Additional duties as directed/required to maintain City standards.

5. Unlock/Open exterior and standalone restroom facilities prior to 6:30am Daily. If Contractor is unable to perform work on any day, Contractor shall alert Parks Maintenance staff as soon as possible. All restrooms must be open for patron use by 6:30am Daily.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
77 B0785-0001\2722491v2.doc

DEBRIS REMOVAL, TRASH RECEPTACLE SERVICE, AND AMENITY CARE AT PARKS AND OPEN SPACES8
Contractor shall perform the following additional services at the following locations and in accordance with the rate set forth in Section 10:

HARDSCAPE/PATHWAY DEBRIS REMOVAL
1: Hardscape/pathway maintenance is defined as maintaining sidewalk, curbs, pathways and concrete surfaces in the parks free and clear of debris (i.e., gum, cigarette butts, dog excrement and other non- natural trash) (i.e. anything other than trash which occurs due to natural growth such as weeds, leaves, tree branches, etc.)
2: Decomposed granite and dirt paths shall be maintained so as to be free of debris (as specified above). All debris shall be removed from the site and disposed of at the end of each day at a location the Contractor shall disclose to City. 3: Contractor shall display standardized warning signage when staging or working in any area that is subject to pedestrian or vehicular traffic.
4: Contractor shall report, in writing, any condition that presents a trip hazard to pedestrians on any hardscape element to City’s designated representative.

ADDITIONAL HARDSCAPE/PATHWAY/TURF DEBRIS REMOVAL
Clean waste. See specifically Exterior Areas Standards of Service, which state in part: ‘Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.’

DEBRIS REMOVAL
Debris pickup shall be performed at the frequency defined by City. TRASH RECEPTACLE SERVICE 1: Trash receptacle service is defined to include the emptying of trash receptacles, including an inner liner if present, the cleaning and sanitizing of trash receptacles. 2: All surfaces of each trash receptacle, including inserts and hardscape surfaces within five (5) feet of the receptacle, shall be washed or cleaned in order to remove marks, stickers, adhesive, or soiled areas.9 Contractor shall dispose of any debris or micro-trash generated from this cleaning. The result shall be that the trash receptacle and surrounding area are visibly clean. 3: Contractor shall immediately report, in writing, all findings of graffiti on trash receptacles to the designated representative.

AMENITY CARE
1: Amenity care: is defined to include the maintenance of any drinking fountain, firebox, park bench picnic table, light fixtures, bollards, signs, or similar furniture, fixture or amenity in any area under the care of Contractor. 2: All surfaces of each park amenity, including hardscape surfaces within five (5) feet of the amenity, shall be washed or cleaned in order to remove marks, stickers, adhesive, or soiled areas.9 3: Contractor shall immediately report, in writing, all findings of graffiti on any park amenity to the designated representative, noting the exact location of the graffiti. 4: Contractor shall stock and replace dog excrement bags. 8 See attached list of parks and open spaces.
9 Cleaning schedules (dates and times) shall be refined in coordination with Administrator to minimize disruption to park users.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722491v2.doc
Frequencies: City of Beverly Hills Parks and Open Spaces Subject to Debris Removal, Trash Receptacle Service, and Amenity Care a, b
Park or Open Space Name Address/Location Tasks Number of Visits on Day of Week Total
visits
per
week
M Tu W Th F Sa Su
La Cienega Park 8400 Gregory Way
Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1/2c 1/2c Trash Receptacle Service 1 1 1 1 1 1/2c 1/2c Amenity Care 1 1 1 1 1 1 1 9 La Cienega Tennis Center 325 S. La Cienega Blvd.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Frank Fenton Field 325 S. La Cienega Blvd.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Coldwater Canyon Park
1100 Beverly Dr. and
adjacent areas including
northeast of Coldwater
Canyon Fire Station 2
(Bridle Path)
Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 2 3
d
Trash Receptacle Service 1 1 1 1 1 2 3
d
Amenity Care 1 1 1 1 1 1 1
10 Coldwater Canyon Reservoir
Park
southeast corner Coldwater
Canyon and N. Beverly
Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
79 B0785-0001\2722491v2.doc
7 Roxbury Park 471 S. Roxbury Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1/2e 1/3e Trash Receptacle Service 1 1 1 1 1 1/2e 1/3e Amenity Care 1 1 1 1 1 1 1 10 Will Rogers Memorial Park 9650 Sunset Blvd.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Greystone Park 905 Loma Vista Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1
f 1f 1f 1f 1f 1f 1f
Amenity Care 1
f 1f 1f 1f 1f 1f 1f
7 g
Beverly Gardens Park
along Santa Monica
Blvd./Wilshire Blvd. from
Whittier Dr. to Doheny Dr.
(21 blocks)
Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1/2h 1/2h
Trash Receptacle Service 1 1 1 1 1 1/2h 1/2h
Amenity Care 1 1 1 1 1 1 1
9 Beverly Hills Community Dog
Park 344 Foothill Rd.

Hardscape/Pathway/Turf Debris
Removali 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 City Hall Complex 455 North Crescent Dr. Hardscape/Pathway/Turf Debris Removal 1 1 1 1 1 1 1
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
80 B0785-0001\2722491v2.doc
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Tow Yard/Credit Union 330 Foothill Rd. (3rd St. and
Foothill Rd.)
Hardscape/Pathway/Turf Debris
Removal 1 1 1
Trash Receptacle Service 1 1 1
Amenity Care 1 1 1
3 MINI-PARKS:

Arnaz Mini-Park 151 N. Arnaz Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Reeves Mini-Park 125 S. Reeves Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Hamel Mini-Park 214 S. Hamel Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Maltz Mini-Park southwest corner Sunset
Blvd./Whittier Dr.

Hardscape/Pathway/Turf Debris
Removal 1x over 5-day period 1x on wknd
Trash Receptacle Service 1x over 5-day period 1x on wknd Amenity Care 1x over 5-day period 1x on wknd
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
81 B0785-0001\2722491v2.doc
2 Oakhurst Mini-Park 120 S. Oakhurst Dr.

Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Rexford Rest Mini-Park
362 N. Rexford Dr.
(southeast corner Burton
Way/N. Rexford Dr.)
Hardscape/Pathway/Turf Debris
Removal 1 1 1 1 1 1 1
Trash Receptacle Service 1 1 1 1 1 1 1
Amenity Care 1 1 1 1 1 1 1
7 Sierra/Sunset Pocket Park access from 700 block
Sierra Dr.

Hardscape/Pathway/Turf Debris
Removal 1x over 5-day period 1x on wknd
Trash Receptacle Service 1x over 5-day period 1x on wknd Amenity Care N/A N/A
2 a Cleaning schedules (dates and times) shall be refined in coordination with Administrator to minimize disruption to park users. b Service on holidays is included (no extra charge), except service is not needed at Greystone Park on holidays. c At La Cienega Park, 1 visit should be on Saturday and 1 visit on Sunday, except at the picnic tables where there should be 2 total visits Saturday and 2 total visits Sunday.
d Last visit on Sunday at Coldwater Park should be around sunset. e At Roxbury Park, 1 visit should be on Saturday and 1 visit on Sunday, except at the picnic tables where there should be 2 total visits Saturday and 3 total visits Sunday.
f Washing/cleaning at Greystone Park should occur between 8:00 AM to 10:00 AM. g Cleaning schedules at Greystone Park could change depending on events/programming. h At Beverly Gardens Park, 1 visit should be on Saturday and 1 visit on Sunday, except between Santa Monica Blvd. and Park Way from Rodeo Dr. to Crescent Dr., and Doheny Fountain/Oakhurst block, where there should be 2 total visits Saturday and 2 total visits Sunday. i Turf at Dog Park consists of parkway.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722491v2.doc
SECTION 10: PRICING FORM

INSTRUCTIONS TO PROPOSERS

1. Proposers shall complete Section 10, Part A, “Monthly Lump Sum Proposed Pricing”, in its entirety.

2. Proposers shall complete Section 10, Part B, “Cost of Services (Ongoing/Regular)”, in its entirety. For each Facility listed the Proposer shall propose a cost for Labor, Consumable Supplies, Supplies and Equipment, Other and Total Cost per Facility per month. Additionally, the Proposer shall indicate the total proposed hours of service per month per facility, which shall be a factor in proposal evaluation.

The Proposer shall total each column. 3. Proposers shall complete Section 10, Part C, “Costs for As-Needed and/or Additional Services”, in its entirety for all requested services. Include a cost mark-up for subcontracting services (excluding Greystone Mansion) and for subcontracting services for Greystone Mansion as indicated on the form.

4. Proposers shall complete Section 10, Part D, “Escalation Clause” in its entirety.

5. Proposers shall complete Section 10, Part E, “Start Date” in its entirety.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
83 B0785-0001\2722491v2.doc
SECTION 10A: MONTHLY LUMP SUM PROPOSED PRICING
TO: THE MAYOR AND COUNCIL MEMBERS OF THE CITY OF BEVERLY HILLS The undersigned, having carefully examined the site conditions and the Contract Documents for

CUSTODIAL MAINTENANCE SERVICES
HEREBY PROPOSES AND AGREES to commence the Work per the Agreement; to furnish all labor, materials, equipment, transportation, service, sales taxes, and other costs necessary to complete the Work in strict conformity with the Contract Documents, at prices indicated in this Proposal Form. Total Lump Sum Price _______________________________________________($____________) based on detail price breakdown shown in Section 10B.

Respectively submitted,
______________________
(Signature) ______________________
(Printed Name) ______________________
(Title) ______________________
(Date)
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
84 B0785-0001\2722491v2.doc
SECTION 10B: COST OF SERVICES (ONGOING/REGULAR)
General Note: The total monthly costs for ongoing/regular custodial maintenance includes the complete scope of services outlined in this RFP, including, but not limited to, management and administrative responsibilities, financial and records management, legal compliance, etc.

A B C D E F

LOCATION SQFT

PROPOSED
LABOR
HOURS
PER
MONTHA

PROPOSED
LABOR

COST PER
MONTH

CONSUMAB
LE

SUPPLIES

PER MONTH

PROPOSED

SUPPLIES
AND

EQUIPMENT

PER MONTH

PROPOSED
OTHER

COSTS PER
MONTHB

TOTAL COST

PER MONTH
(B+C+D+E=F)
1 POLICE DEPARTMENT 92,000 $ $ $ $ $
2 LIBRARY 92,000 $ $ $ $ $
3 CITY HALL 68,000 $ $ $ $ $
4 INFORMATION TECHNOLOGY/GRAPHIC & PRINT
SERVICES CENTER 4,000/9,000 $ $ $ $ $
5 FIRE STATIONS NO. 1, NO 2, AND NO. 3C
6,566 /
1,083 /
1,021
$ $ $ $ $
6 CPR TRAINING ROOM AND OFFICE 1,733 $ $ $ $ $
7 FITNESS CENTER 4,678 $ $ $ $ $
8 PUBLIC WORKS HEADQUARTERS 32,000 $ $ $ $ $
9 PUBLIC WORKS WAREHOUSE 6,000 $ $ $ $ $
10 FLEET SERVICES CENTER/FUEL ISLAND 3,300 $ $ $ $ $
11 LA CIENEGA PARK COMMUNITY CENTER AND
PARK RESTROOMS 7,540 $ $ $ $ $
12 LA CIENEGA TENNIS CENTER 6,439 $ $ $ $ $
13 LA CIENEGA FENTON FIELD RESTROOMS 300 $
$ $ $ $
14 COLDWATER PARK, PRESCHOOL CENTER, AND
RESTROOMS 1,230 $ $ $ $ $
15 ROXBURY PARK COMMUNITY CENTER AND
PARK RESTROOMS 19,970 $ $ $ $ $
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
85 B0785-0001\2722491v2.doc
16 ROXBURY PARK CLUBHOUSE 2,964 $ $ $ $ $
17 WILL ROGERS PARK RESTROOMS 126 $ $ $ $ $
18 GREYSTONE PARK
3,000+
46,000
(Mansion)
$ $ $ $ $
19 BEVERLY GARDENS PARK RESTROOMS 780 $ $ $ $ $
20 3
RD STREET TOUR BUS ZONE RESTROOMS 169 $
$ $ $ $
SUPERVISION $ $ $ $ $
VEHICLE LEASE & MAINTENANCE $ $ $ $ $
TOTAL MONTHLY BASE COST $ $ $ $ $
Name of Proposing Firm:______________________________________ Date: ____________________________________________ NOTES:

A Proposed Labor Hours Per Month and Proposed Labor Cost Per Month for ongoing/regular janitorial labor must correspond. For example, Proposed Labor Cost Per Month CANNOT be less than the Proposed Labor Hours Per Month multiplied by lowest hourly labor rate. Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services. B Proposer to list below what is included in “PROPOSED OTHER COSTS PER MONTH.” C Cost estimates in this table for consumables, supplies, and equipment at the fire stations are for standard, routine cleaning.

PROPOSED OTHER COSTS PER MONTH consist of the following (attached additional sheets if necessary):

Please also list any one-time purchase costs of supplies, equipment, etc., if any, which would occur in Year 1 of the Contract:

Type Cost ______________________________________ $_____________ Type Cost ______________________________________ $_____________ DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
86 B0785-0001\2722491v2.doc

DEBRIS REMOVAL, TRASH RECEPTACLE SERVICE, AND AMENITY CARE

AT PARKS AND OPEN SPACES
$_______________________per month
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
87 B0785-0001\2722491v2.doc
SECTION 10C: COSTS FOR AS-NEEDED AND/OR ADDITIONAL SERVICES Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain. ____________________________________________________________________________________ TYPE

COST-FULLY BURDENED
HOURLY RATE*
A. DAY PORTER $____________per hour
B. LEAD DAY PORTER $____________per hour
C. NIGHT JANITOR $____________per hour
D. LEAD NIGHT JANITOR $____________per hour
E. PROJECT MANAGER $____________per hour
F.. SUPERVISOR DAY $____________per hour
G.. SUPERVISOR NIGHT $____________per hour
H. CARPET CLEANING (SHAMPOO)
$____________per square
feet (sq ft)
I. UPHOLSTERY CLEANING $____________ per sq ft
J. DRAPERY CLEANING $____________ per sq ft *The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
88 B0785-0001\2722491v2.doc
If you have other janitorial staff categories, please list:
$____________per hour
$____________per hour
$____________per hour
$____________per hour
Proposers may also choose to provide additional sheets detailing other billing rates or costs, if applicable to this Contract.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
89 B0785-0001\2722491v2.doc
SUBCONTRACTOR DISCOUNT (-) OR MARKUP (+) FOR AS-NEEDED SUBCONTRACTING (not including Greystone Mansion)
Flat Fee $_______ OR
Percentage_______%
OR
Other______
MANUFACTURER’S DISCOUNT (-) OR MARKUP (+) FOR AS-NEEDED SUPPLIES/EQUIPMENT (not including Greystone Mansion)
Flat Fee $_______ OR
Percentage_______%
OR
Other______
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
90 B0785-0001\2722491v2.doc

SPECIALIZED CUSTODIAL SERVICE FOR GREYSTONE MANSION
DISCOUNT (-) OR MARKUP (+) FOR SUBCONTRACTING SPECIALIZED CUSTODIAL SERVICE FOR GREYSTONE MANSION:

Flat Fee $_______ OR
Percentage_______%
OR
Other______
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
91 B0785-0001\2722491v2.doc
SECTION 10D: ESCALATION CLAUSE
It is understood and agreed that the prices shown throughout this document shall apply throughout the term of the issued purchase order and any extensions thereof. Should this Contract extend beyond the first Contract year, escalations may occur but not more frequently than annually, starting May 1, 2024. At least 90 days prior to the annual date, Contractor may request an escalation in the not-to-exceed amount stipulated in the agreement. It is further understood that extension of this Contract is at the City's sole discretion.

PRICE
YEAR 2
(Effective May 1, 2024)
_____% Increase:

Total Cost:
$______________
$______________
Increase per month
per month
YEAR 3
(Effective May 1, 2025)
_____% Increase:

Total Cost:
$______________
$______________
Increase per month
per month
YEAR 4
(Effective May 1, 2026)
_____% Increase:

Total Cost:
$______________
$______________
Increase per month
per month
YEAR 5
(Effective May 1, 2027)
_____% Increase:

Total Cost:
$______________
$______________
Increase per month
per month
Name of Proposing Firm:______________________________________ Date: ____________________________________________
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
92 B0785-0001\2722491v2.doc
SECTION 10E: START DATE
Contractor proposes to mobilize forces to fully implement the Scope of Services from the date of City Council approval within ______________calendar days
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722493v1.doc
RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

APPENDIX A

CITY OF BEVERLY HILLS

CONTRACT FOR

CUSTODIAL MAINTENANCE SERVICES
THIS CONTRACT (“Contract”) is made and entered this day of _ _, 20 (“Effective Date”), by and between the CITY OF BEVERLY HILLS, a California municipal corporation (“City”) and [Legal form of entity and state of formation] (“Contractor”).

In consideration of the mutual covenants hereinafter set forth, the parties hereto agree as follows:

1. Contract Documents. The Contract Documents consist of this Contract, the Notice Inviting Proposals, Instructions to Proposers, General Requirements, Proposer’s Pricing, Proposal Submission Requirements, Scope of Services, Bond(s), Permits from Regulatory Agencies with Jurisdiction, General Provisions, Reference Specifications, Addenda, Change Orders, Supplemental Agreements (or “other Contract Documents”) and Contractor’s Proposal dated YYYYY (“Contractor’s Proposal”). The Contract Documents are attached hereto and incorporated herein by reference. In the event of any conflict between the terms of this Contract and any incorporated documents, the terms of this Contract shall control. In the event of a conflict between the Contractor’s Proposal and the other Contract Documents, the terms of the other Contract Documents shall control.

2. Scope of Services. Contractor shall perform the Work in a good and workmanlike manner for the project identified as Custodial Maintenance Services (“Project”), as described in this Contract and in the Contract Documents.

3. Compensation.
(a) In consideration of the services rendered hereunder, City shall pay Contractor a not to exceed amount of dollars ($ _) per month. Contingency
for additional services associated with the monthly base amount shall not exceed _ percent ( __ %) of this base amount as escalated
automatically in future years as described in Section 10D of the Contract Documents. (b) City shall include an allowance in the not to exceed amount of _ dollars ($ ) per year for specialized custodial maintenance for Greystone Mansion. City shall include an allowance in the not to exceed amount of _ dollars ($ _ ) per year for special services,
including, without limitation, custodial services for special events, additional cleaning supplies, and special requested cleaning services. Contingency for allowances shall not exceed _ percent ( _ %). The allowances (except for the
allowance for Greystone Mansion) shall be subject to the escalation clause described in Section 10D of the Contract Documents and may take effect within thirty days of the prior written approval of the Public Works Director or her designee, and the pricing shall be in accordance with the lump sum and unit prices as submitted in Contractor’s Proposal. If the Contract is extended as provided for in the Contract Documents, all not to exceed amounts and percentage increases for the base amount, all not to exceed amounts for contingency, and all not to exceed amounts and percentage increases for the allowances that are not used in one year carry forward into future years during the term of the Contract. Similarly, not to exceed amounts and percentages in one category (base amount, allowances, and contingency) that are not used in a category may be used in another category during the term of the Contract.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722493v1.doc
RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS
(c) Contractor shall submit an itemized statement to City for its services performed in the prior month, which shall include documentation setting forth in detail a description of the services rendered, including the cost per item. City shall pay Contractor the amount of such billing within thirty (30) days of receipt of same.
i
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722493v1.doc
RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

4. Nondiscrimination by Contractor. In the performance of this Agreement, Contractor assures that no person shall, on the basis of race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, sexual orientation or other basis prohibited by law, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under this Agreement or under any project, program or activity supported by the Agreement, as required by Title VI of the Civil Rights Act of 1964, as amended, the Civil Rights Restoration Act of 1987, and Federal Executive Order 12898 (Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations). Contractor shall not discriminate against any employee, subcontractor, or applicant for employment because of race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, sexual orientation or other basis prohibited by law, and shall take affirmative action to ensure that subcontractors and applicants are employed, and that employees are treated during employment, without regard to their race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information or sexual orientation.

5. Incorporation by Reference. All of the following documents are attached hereto and incorporated herein by this reference: Experience form and Qualifications Questionnaire, Affidavit of NonCollusion, Contractor’s Industrial Safety Records, Certificate(s) of Insurance, Designation of Subcontractors.

6. Antitrust Claims. In entering into this Contract, Contractor offers and agrees to assign to the City all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Business and Professions Code Section 16700 et seq.) arising from purchases of goods, services, or materials pursuant to the Contract. This assignment shall be made and become effective at the time the City tenders final payment to Contractor without further acknowledgment by the parties.

7. Workers’ Compensation. California Labor Code Sections 1860 and 3700 provide that every contractor will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, by signing this Contract, the Contractor certifies as follows:
“I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers’ compensation or to undertake selfinsurance in accordance with the provisions of that Code, and I will comply with such provisions before commencing the performance of the Work of this Contract.”

8. Titles. The titles used in this Contract are for convenience only and shall in no way define, limit or describe the scope or intent of this Contract or any part of it.

9. Authority. Any person executing this Contract on behalf of Contractor warrants and represents that he or she has the authority to execute this Contract on behalf of Contractor and has the authority to bind Contractor to the performance of its obligations hereunder.

10. Entire Agreement. This Contract, including the Contract Documents and any other documents incorporated herein by specific reference, represents the entire and integrated agreement between City and Contractor. This Contract supersedes all prior oral or written negotiations, representations or agreements. This Contract may not be modified or amended, nor any provision or breach waived, except in a writing signed by both parties that expressly refers to this Contract.

11. Counterparts. This Contract may be executed in counterpart originals, duplicate originals, or both, each of which is deemed to be an original for all purposes. ii
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F B0785-0001\2722493v1.doc
RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS
IN WITNESS WHEREOF, the parties hereto have executed the Contract the day and year first above written.

CITY OF BEVERLY HILLS
By:

LILI BOSSE, Mayor
ATTEST:

By:

HUMA AHMED, City Clerk
(“CONTRACTOR”)
By:

Printed Name:

Title:

By:

Printed Name:

Title:

APPROVED AS TO FORM:

By:

LAURENCE W. WIENER
City Attorney
APPROVED AS TO CONTENT:

By:

GEORGE CHAVEZ
City Manager
By:

SHANA E. EPSTEIN
Director of Public Works
By:

MICHAEL V. HENSLEY
Deputy Director of Public WorksOperations
By:

CRAIG CROWDER
Fleet and Facilities Manager
By:

SHARON L’HEUREUX DRESSEL
Risk Manager
iii
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

APPENDIX B

SIGNATORIES MEMORANDUM
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

CITY OF BEVERLY HILLS

O F F I C E O F T H E C I T Y A T T O R N E Y
455 North Rexford Drive, 2nd Floor, Beverly Hills, California 90210 Telephone 310.285.1055 Facsimile 310.285.1056

M E M O R A N D U M
TO: Corporate Vendors
FROM: City Attorney
DATE: June 8, 2009
SUBJECT: Authorized Signatures on Agreements
Pursuant to Corporations Code Section 313, agreements with corporate vendors must have two authorized signatures.

The first corporate signature must be one of the following: either the chairman of the board, the president, or any vice president.

The second corporate signature must be one of the following: secretary, any assistant secretary, the chief financial officer, or any assistant treasurer.

If the corporate vendor wishes to use one signatory or any other combination of signatories, the vendor must send City staff a certified copy1 of a resolution of the corporation,
meeting minutes or articles of incorporation that states who has authority to sign for the corporation 1/
. Such document must be signed by the secretary or an assistant secretary of the corporation (Corporations Code Section 314).

Beverly Hills.

If you have any questions, please call your Department contact at the City of 1 A “certified copy” is a copy of a document signed and certified as a true copy by the officer to whose custody the original is entrusted.

B0785-0001\1142495v1.doc
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !!:iiii(e) ... ~

BEVERLY
HILLS
--~
RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
1 of 2
APPENDIX C: Add Alternate No. 1 Scope of Services and Additional Submission Requirements Custodial Maintenance Services at City’s Leased Properties ADD ALTERNATE NO. 1 SCOPE OF SERVICES

1. Applicable Properties and Tenant Spaces: The City owns a portfolio of commercial buildings that it leases to various commercial tenants. The portfolio includes standalone office buildings, standalone retail buildings, mixed retail/office buildings situated on top of subterranean public parking structures, and retail spaces situated on the ground floor of public parking structures. The City Tenant Spaces Matrix, included as Attachment 1 to this Appendix, indicates whether the janitorial/custodial maintenance services shall be provided to a tenant space/building. A black dot in the janitorial column of the matrix indicates that services shall be provided. All spaces, regardless of whether a dot is present, are subject to scope of work indicated below for vacant spaces.

2. Scope of Services: The scope of services for the City’s Leased properties consists primarily of office buildings and office suites with select areas of retail building exteriors and interior common areas. All services as stated in Section 9, Scope of Services, of the RFP document apply to the properties and tenant spaces applicable to this Appendix. In addition, a Janitorial Specification for Leased Offices Spaces document is included as Attachment 2 to this Appendix. In the event of a conflict between this Attachment 2 and Section 9 of the RFP document, the stricter of the requirements shall apply. Notwithstanding, occupied leased retail storefronts and associated areas are the responsibility of the tenant and are excluded from the Scope of Services for the purpose of this Appendix. A Facility-Specific Scope of Services is included as Attachment 3. The City, at its sole discretion, may elect to cancel services for a tenant space.

3. Kick-Off Meeting for Tenant Spaces: Within 30 days of execution of the contract, the Contractor shall schedule and attend a kick-off meeting with the Administrator’s designee from the Public Work’s Department Real Estate and Property Management Bureau to be briefed on the custodial maintenance requirements of each lease.

4. Vacant Spaces: On a weekly basis, the interiors of all vacant properties or tenant spaces listed in the City Tenant Spaces Matrix, including non-office tenant spaces, shall be inspected for any pertinent issues such as, but not limited to, the presence of vermin, foul odors, excess dust, excess dirt, dirtiness of exterior glass, broken windows or evidence of water intrusion, drain backups, or forced entry by others. All toilets shall be flushed once, all water faucets shall be run for 15 seconds, and a one-gallon bucket of water shall be dumped into all interior floor drains. Select areas shall be spot cleaned as directed by the Administrator. Additionally on a weekly basis, all exterior areas as applicable shall be inspected. Trash, litter, or similar debris located in exterior storefront areas, planter boxes, landscaped areas, rear loading areas, vestibules, corridors, or other areas along the property line shall be removed. Any pertinent issues shall be promptly reported to the Administrator.

The City, at its sole discretion, may elect cancel services for a vacant space.

5. Office Space Turnover: When an office tenant vacates an office space, the space shall be thoroughly/deep cleaned to meet the Standards of Service. All carpeted areas shall be shampooed or steam cleaned as-needed. This work shall be billed to the City as an additional cost.

6. Tenant Space Access: Except in emergency situations where immediate access to a tenant space is necessary to prevent damage to property, the Contractor shall not enter tenant spaces without prior authorization or scheduling from the Administrator.

7. Additional Services/Tenant Requests: From time to time, certain tenants may submit a request to the City for additional as-need or one-time services within their leased suite beyond the scope required in their lease. The Contractor shall provide itemized pricing to the Administrator for such services per the rates established in the Contract. The Contractor shall perform the additional scope DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
2 of 2
only once authorized by the Administrator. The Contractor shall maintain a log of such requests for additional services and submit to the City for review each month.

ADD ALTERNATE NO. 1 ADDITIONAL PROPOSAL SUBMITTAL REQUIREMENTS

1. In addition to the requirements stated in Section g., Qualifications of Proposer and References, of Section 6, Proposal Submission Requirements, to the RFP document, provide three (3) additional references where the Proposer currently provides custodial maintenance services for an entire building. Each reference building should be (i) located in Los Angeles County, (ii) considered a Class A office building, and (iii) at least 50,000 square feet in area, one (1) reference building may be less than 50,000 square feet. For each reference provide:
a. The building address, including the City
b. One photograph of the building exterior and a representative photo (or photos) of the interior of a lobby or common area
c. The approximate area of the building in square feet
d. The number of years the Proposer has continuously provided custodial maintenance services for the building
e. A statement on the scope of services provided at the building and an approximate number of employees assigned work at the building
f. The contact information of a client reference, including:
i. The client’s business name
ii. The first and last name, direct telephone number, email address and title of an authoritative individual representing the client that is familiar with the scope of services

2. In addition to the requirement stated in Section h., Work Statement, of Section 6, Proposal Submission Requirements, to the RFP document, please additionally describe:
- A specific approach at leased properties to provide excellent custodial maintenance services and provide responsive customer service for tenants DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
Attachment 1
City Tenant Spaces Matrix
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F FIGURE 1.0
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES N
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F CE.N
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City Tenant Spaces Matrix
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
101 327-335 S ROBERSTON
BLVD.
327-335 S ROBERSTON
BLVD. 1 1948 SEE FACILITY-SPECIFIC SCOPE OF SERVICES. COMMON AREA IS PRIMARILY EXTERIOR PARKING

COMMON AREA /
BUILDING 6,840 
327 S ROBERSTON BLVD 750
327.5 S ROBERSTON BLVD 750
329 S ROBERSTON BLVD 750
331 S ROBERSTON BLVD 750
331.5 S ROBERSTON BLVD 750
333 S ROBERSTON BLVD 750
333.5 S ROBERSTON BLVD 750
335 S ROBERSTON BLVD 750
102 O’GARA COACH 8423 WILSHIRE BLVD 12,000 2
104 1945 S LA CIENEGA BLVD
(City of Los Angeles) 1945 S LA CIENEGA BLVD 2 1958 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 660 
GROUND FLOOR 3,026 1
SUITE #100 11,267 1

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...

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VACANT

ROBERTSON OPTICAL
VACANT
VACANT
VACANT

CONTEMPO NAILS

SHORTY YOGA

ANUBEAUTY&

THREADING STUDIO
VACANT

MAPLE COUNSELING
CENTER

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES City Tenant Spaces Matrix
N
FIGURE 2.0
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

S MAPLE DR

S REXFORD DR S CRESCENT DR S CANON DR S REEVES DR

S BEVERLY DR
CJ S El CAMINO DR
S RODEO DR j:

CJ

SCAMDEN DR
::J
SPECK DR g

BEDFORD DR

S ROXBURY DR

S LINDEN DR SPALDING DR

S LASKY DR
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
106 SOUTH CRESCENT
PARKING STRUCTURE 221 N CRESCENT DR 6 1986 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 61 
225 N CRESCENT DR
239 N CRESCENT DR 26,185 1
107 COMMERCIAL PROPERTY 239 S BEVERLY DR 2

COMMON AREA /
BUILDING 101
SUITE #100 2,850
SUITE #200 2,850
108 NORTH CRESCENT
PARKING STRUCTURE 333 N CRESCENT DR 4 1982 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 2,246 
303 N CRESCENT DR 4,338
309 N CRESCENT DR 1,072
311 N CRESCENT DR 416
313 N CRESCENT DR 1,288
315 N CRESCENT DR 4,011
323 N CRESCENT DR 2,960
325 N CRESCENT DR
(PART
OF
327)
327 N CRESCENT DR 1,648
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...
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SENIOR CITIZEN HOUSING

WHOLE FOODS

MATU RESTAURANT

SUN COAST
MERCHANDISE CORP.

BEVERLY HILLS MARKET

BEVERLY CUSTOM

CLEANERS

ART OF JUICE & WATER
LUKARO

PIONEER HARDWARE
USPS

TUTTOBENE

TUTTOBENE
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
109 NORTH BEVERLY DR
PARKING STRUCTURE 345 N BEVERLY DR 7 1996

COMMON AREA /

BUILDING
339 N BEVERLY DR 10,655
110 BEVERLY/CANON

PARKING STRUCTURE
438 N BEVERLY DR/
439 N CANON DR 3 2002 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 5,808 
SUITE #200 3,153 
SUITE #207 3,900 
SUITE #209 3,113 
SUITE #220 3,173 
SUITE #300 15,762 
445 N CANON DR 8,806
447 N CANON DR 6,280
438 N BEVERLY DR 38,000
111 CAMDEN
PARKING STRUCTURE 440 N CAMDEN DR 6 1970 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 13,980  COMMON AREA IS PRIMARILY PARKING.
430 N CAMDEN DR 9,335 UNDER CONSTRUCTION.
434 N CAMDEN DR 1,432
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...

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EREWHON

JOHNSON & JOHNSON

GUARANTEED RATE

MAPLE CENTER
VACANT

KELLER WILLIAMS

NEGRONI

WALLY'S WINES

CRATE & BARREL
MAREA

BEVERLY BAR
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
112 NORTH BEDFORD
PARKING STRUCTURE 461 N BEDFORD DR 7 1979 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 165 
463 N BEDFORD DR 14,850 VACANT BUT UNDER TENANT CONTROL. CITY TO GAIN CONTROL OF PREMISES BY 3/31/2023 9680 N SANTA MONICA
BLVD 1,603 ESTIMATED TO BE VACANT BY 2/28/2023
113 OFFICE BUILDING 9400 SANTA MONICA
BLVD 3 2011 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 3,685 
UNIT #102 2,025 
UNIT #201 5,175 
UNIT #301 5,175 
467 N CANON DR 1,473
114 RODEO
PARKING STRUCTURE 9510 BRIGHTON WAY 5 1988 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 135 
9520 BRIGHTON WAY 3,378
357 N RODEO DR 9,599
365 N RODEO DR 1,515
371 N RODEO DR 3,471
115 331 FOOTHILL OFFICE
BUILDING 331 FOOTHILL RD 4 2008 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 5,553 
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...

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RITEAID
FEDEX

BH VISITORS CENTER

BH CHAMBER OF

COMMERCE

MCDEVITT

HERITAGE WINES

WHAT GOES AROUND

COMES AROUND

FERRAGAMO

VACHERON

DAVID YURMAN
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
UNIT #100 8,576 
UNIT #150 2,023 
UNIT #170 3,461 
UNIT #200 16,706 
UNIT #300 16,908 
UNIT #400 11,781 
UNIT #470 4,576  CITY OFFICE SPACE. NOT UNDER LEASE. HOWEVER, APPLICABLE PER APPENDIX C. 116 240 N BEVERLY DR 240 N BEVERLY DR /
241 N CANON DR 3 2006 SEE FACILITY-SPECIFIC SCOPE OF SERVICES.

COMMON AREA /
BUILDING 1,661 
235 N BEVERLY DR
UNIT #170 432
235 N BEVERLY DR
UNIT #180 895
235 N BEVERLY DR
UNIT #200 9,927
SWEET BEVERLY 240 N BEVERLY DR
UNIT #150 306
FREM INVESTMENTS 240 N BEVERLY DR
UNIT #300 3,843 
FERM INVESTMENTS 240 N BEVERLY DR
UNIT #350 1,169 
FERM INVESTMENTS 240 N BEVERLY DR
UNIT #370 1,186 
SWEET BEVERLY 240 N BEVERLY DR
VITRINE A 45
SWEET BEVERLY 240 N BEVERLY DR
VITRINE B 45
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...

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THE AGENCY

THE AGENCY
UTA
UTA
UTA
GOOGLE

CBHCABLETV

TOMMY'S BEVERLY HILLS

TOMMY'S BEVERLY HILLS

TOMMY'S BEVERLY HILLS
FACILITY ADDRESS SF NO. OF

STORIES
YEAR

BUILT REMARKS
SWEET BEVERLY 240 N BEVERLY DR
VITRINE C 45
SWEET BEVERLY 240 N BEVERLY DR
VITRINE D 45
SWEET BEVERLY 240 N BEVERLY DR
VITRINE E 45
240 N BEVERLY DR
VITRINE F 45
117 W 3RD ST 9268 - 9298 W 3RD ST 1
COMMON AREA 26,693  COMMON AREA CONSISTS OF EXTERIOR PARKING ONLY.

VACANT 9268W 3RD ST 19,008 1937
CREDIT UNION 9298 W 3RD ST 1,902
City Tenant Spaces Matrix

CUSTODIAL MAINTENANCE SERVICES AT CITY LEASED PROPERTIES DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ...

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SWEET BEVERLY
RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
Attachment 2
Janitorial Specification for Leased Offices Spaces
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties

JANITORIAL SPECIFICATIONS FOR LEASED OFFICE SPACES

1. OFFICE AREAS (All Floors)
a. Nightly Services (Five (5) nights per week)
i. General Offices

1. Empty all waste and recycling receptacles and sort for recyclable versus non-recyclable. Clean, and reline when needed. Remove material to designated areas. 2. Vacuum all carpeted areas (moving only light furniture (desks, file cabinets, etc. not to be moved)), including conference rooms, reception areas, interior stairwells, hallways, corridors and individual offices. All hard surfaced flooring to be swept using approved dust down preparation and damp mopped. 3. Wash and sanitize all drinking fountains and coolers. 4. Damp mop all hard surface areas that have been cleared of personal property by Tenant.

5. Spot clean carpets to remove light spillage. Report large spills and stains to supervisor.

6. Assure all designated locked doors are closed after area has been cleaned. 7. Activate all alarm systems as instructed by occupant (if applicable).

8. Arrange chairs at desk and conference room tables and turn off lights upon exiting. 9. Clean conference room tables that have been cleared of personal property by Tenant and remove any remaining food items. 10. Clean and sweep all lunchroom/eating areas. Wash and wipe tables that have been cleared of personal property by Tenant and counter tops that have been cleared of personal property by Tenant and clean sinks. 11. Remove scuff marks on floor as needed. 12. Hand dust and wipe clean all furniture, fixtures and windowsills. 13. Sweep all private stairways. ii. Lavatories

1. Sweep and wash all floors, using proper disinfectants. 2. Wash and polish all mirrors, shelves, bright work and enameled surfaces. 3. Wash and disinfect all basins, bowls and urinals. 4. Disinfect and wash all toilet seats. 5. Hand dust and clean all partitions, tile walls, dispensers and receptacles in lavatories and restrooms. 6. Empty paper receptacles, fill receptacles from tenant supply and remove wastepaper.

7. Fill toilet tissue holders from tenant supply. 8. Empty and clean sanitary disposal receptacles. b. Weekly Services

1. Remove recycling and trash material from designated areas when containers are full. 2. Dust and wipe clean with damp or treated cloth all office furniture, file cabinets, and cubicle partition tops that have been cleared of personal property by Tenant.

3. Remove all finger marks and smudges from all vertical surfaces, including doors, door frames, around light switches, private entrance glass, and partitions. 4. Damp wipe and polish all glass furniture tops that have been cleared of personal property by Tenant.

5. Damp mop hard surfaced floors and/or uncarpeted surface floors. 6. Sweep uncarpeted floors employing dust control techniques with exception of lunchroom (which is to be performed nightly)

7. Dust all door louvers and other ventilating louvers within a person’s normal reach. 8. Wipe clean all brass and other bright work that have been cleared of personal property by Tenant.
c. Monthly Services

1. Dust and wipe clean chair bases and arms, telephones, cubicle shelves, window sills, relite ledges and all other horizontal surfaces as needed to maintain clean appearance. The foregoing is limited to surfaces that have been cleared of personal property by Tenant.

2. Edge vacuum all carpeted areas, as needed. 3. High dust premises complete including the following:
a. Dust all pictures, frames, charts, graphs and similar wall hangings not reached in nightly cleaning. b. Dust all vertical surfaces, such as walls, partitions, doors, bucks and other surfaces not reached in nightly cleaning. c. Dust all venetian blinds. d. Wash all interiors of exterior windows (inspect interiors of windows at least monthly and spot clean, as needed). d. Semi-Annual Services
Wash exteriors of exterior windows. (This shall include the following office locations: 331 N. Foothill Rd., 9400 S. Santa Monica Blvd., 438 N. Beverly Dr./439 N. Cañon Dr. [Cañon side only], 240 N. Beverly Dr./241 N. Cañon Dr., and 1945 S. La Cienega Blvd.)
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
Attachment 3
Facility-Specific Scope of Services
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
327-335 SOUTH ROBERTSON RETAIL BUILDING
327-335 SOUTH ROBERTSON BOULEVARD
Special Cleaning

1. On a weekly basis, inspect rear parking area. Remove trash and debris from exterior patios, walkways, loading areas, planters, landscaped areas, parking areas, and driveways. Spot clean, sweep, and mop as needed.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
1945 LA CIENEGA OFFICE BUILDING
1945 SOUTH LA CIENEGA BOULEVARD, LOS ANGELES

SCHEDULE

GENERAL CLEANING

COMMON AREAS/
BUILDING:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 6:00PM
9:00AM-5:30PM
Special Cleaning

1. One (1) shared Day Porter shall be provided, as indicated during the hours above, to perform special cleaning services.
a. Inspect all restrooms starting at 12:00 PM. Spot clean and restock as needed. b. Inspect all elevator cabs, lobbies, common corridors, and stairwells. Spot clean, sweep, and mop as needed.
c. Empty any garbage receptacles that become full throughout the day. Spot clean dirty receptacles as needed.
d. Inspect all exterior areas. Remove trash and debris from exterior patios, walkways, loading areas, planters, landscaped areas, parking areas, and driveways. Spot clean, sweep, and mop as needed.
e. Inspect all glass doors and other high-touch surfaces. Wipe down, remove smudges and grime as needed.
f. Perform any additional duties as appropriate to maintain the applicable Standards of Service.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
221 NORTH CRESCENT RETAIL
221 NORTH CRESCENT DRIVE
Special Cleaning

1. On a daily basis, inspect all exterior areas, including planter boxes, landscaped areas, vestibules, corridors, walkways, or other areas along the property line. Remove trash and debris as needed.

Notes

1. The City does not own and is not responsible for cleaning/maintaining any levels above the ground floor or areas associated with BH Senior Citizen Housing areas on the ground floor.

2. Cleaning of ground-floor parking area adjacent to Whole Foods and the rear loading area serving Whole Foods is the responsibility of Whole Foods and is excluded from the scope of work, except if the tenant were to vacate, at which point the scope of services for vacant spaces would apply.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
333 NORTH CRESCENT RETAIL
333 NORTH CRESCENT DRIVE
Special Cleaning

1. On a daily basis, inspect all exterior areas, including planter boxes, landscaped areas, vestibules, corridors, walkways, or other areas along the property line. Remove trash and debris as needed.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
BEVERLY-CAÑON RETAIL/OFFICE BUILDING
439 NORTH CAÑON DRIVE / 438 NORTH BEVERLY DRIVE

SCHEDULE

GENERAL CLEANING

COMMON AREAS/
BUILDING:

TENANT OFFICE
SPACES:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 6:00PM
AFTER 7:00PM
9:00AM-5:30PM
Special Cleaning

1. One (1) shared Day Porter shall be provided, as indicated during the hours above, to perform special cleaning services. The Day Porter shall be based at this building. a. Inspect all restrooms starting at 10:00AM, 12:30PM and 3:00PM. Spot clean and restock as needed.
b. Inspect all elevator cabs, lobbies, common corridors, and stairwells. Spot clean, sweep, and mop as needed.
c. Empty any garbage receptacles that become full throughout the day. Spot clean dirty receptacles as needed.
d. Inspect all exterior areas. Remove trash and debris from exterior patios, walkways, loading areas, planters, and landscaped areas. This includes the second-floor exterior pedestrian promenade/walkway. Spot clean, sweep, and mop as needed. e. Inspect all glass doors, elevator doors, elevator call buttons, and other high-touch surfaces.

Wipe down, remove smudges and grime as needed.
f. Perform any additional duties as appropriate to maintain the applicable Standards of Service.

Notes

1. The building has a large second-floor exterior pedestrian promenade/walkway that shall be maintained per the Exterior Areas Standards of Services. Please note that Crate & Barrel stages furniture at this location. The Crate & Barrel furniture is excluded from this cope of work.

2. The building’s alleyway has two loading areas, Crate & Barrel to the west and all other tenants to the east. These areas apply per the Exterior Areas Standards of Services. The trash rooms off the alleyway should be power washed/thoroughly cleaned semiannually.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
440 NORTH CAMDEN RETAIL
440 NORTH CAMDEN DRIVE
Special Cleaning

1. On a weekly basis, inspect the ground level-rear parking area, which is accessible only from the alleyway. The City’s Standards of Service apply.

Notes

1. The 430 North Camden tenant space has an exclusive loading area that is the responsibility of the tenant. It is excluded from the scope of work, except if the tenant were to vacate, at which point the scope of services for vacant spaces would apply.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
461 NORTH BEDFORD RETAIL
461 NORTH BEDFORD DRIVE
Special Cleaning

1. On a weekly basis, inspect the rear loading area and remove trash and debris as needed. This loading area is a common area and the City’s Standards of Service apply. Additionally, inspect any vestibules along the exterior property line and remove any trash and debris as needed.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
9400 SOUTH SANTA MONICA RETAIL/OFFICE BUILDING
9400 SOUTH SANTA MONICA BOULEVARD

SCHEDULE

GENERAL CLEANING

COMMON AREAS/
BUILDING:

TENANT OFFICE
SPACES:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 6:00PM
AFTER 7:00PM
8:00AM-5:30PM
Special Cleaning

1. One (1) shared Day Porter shall be provided, as indicated during the hours above, to perform special cleaning services.
a. Inspect all restrooms starting at 8:00AM, 12:30PM and 3:00PM. Spot clean and restock as needed.
b. Inspect all elevator cabs, lobbies, common corridors, and stairwells. Spot clean, sweep, and mop as needed.
c. Empty any garbage receptacles that become full throughout the day. Spot clean dirty receptacles as needed.
d. Inspect all exterior areas. Remove trash and debris from exterior patios, walkways, loading areas, planters, and landscaped areas. Spot clean, sweep, and mop as needed. e. Inspect all glass doors, elevator doors, elevator call buttons, and other high-touch surfaces.

Wipe down, remove smudges and grime as needed.
f. Perform any additional duties as appropriate to maintain the applicable Standards of Service.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
9510 BRIGHTON RETAIL
9510 BRIGHTON WAY
Special Cleaning

1. On a weekly basis, inspect the rear loading area and remove trash and debris as needed. This loading area is a common area and the City’s Standards of Service apply. Additionally, inspect any vestibules along the exterior property line and remove any trash and debris as needed.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties
331 FOOTHILL OFFICE BUILDING
331 FOOTHILL ROAD

SCHEDULE

GENERAL CLEANING

COMMON AREAS/
BUILDING:

TENANT OFFICE
SPACES:

SPECIAL CLEANING:

DAYS
MONDAY – FRIDAY
MONDAY – FRIDAY
MONDAY – FRIDAY
TIME
AFTER 6:00PM
AFTER 7:00PM
9:00AM-5:30PM
Special Cleaning

1. One (1) shared Day Porter shall be provided, as indicated during the hours above, to perform special cleaning services. The Day Porter shall be based at this building. a. Inspect all restrooms starting at 10:00AM, 12:30PM and 3:00PM. Spot clean and restock as needed.
b. Inspect all elevator cabs, lobbies, common corridors, and stairwells. Spot clean, sweep, and mop as needed.
c. Empty any garbage receptacles that become full throughout the day. Spot clean dirty receptacles as needed.
d. Inspect all exterior areas. Remove trash and debris from exterior patios, walkways, loading areas, planters, and landscaped areas. Spot clean, sweep, and mop as needed. e. Inspect all glass doors, elevator doors, elevator call buttons, and other high-touch surfaces.

Wipe down, remove smudges and grime as needed.
f. Perform any additional duties as appropriate to maintain the applicable Standards of Service.

On weekly basis, wipe/wet clean the roof top/surface of the glass breezeway structure connecting the 9333 W. 3rd Street Parking Structure to the building.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 1
City’s Leased Properties

THE GARDENS BUILDING
240 NORTH BEVERLY DRIVE / 235 NORTH CAÑON DRIVE

SCHEDULE

GENERAL CLEANING
DAYS
MONDAY – FRIDAY
TIME
AFTER 6:00PM

COMMON AREAS/
BUILDING:

TENANT OFFICE
SPACES:

MONDAY – FRIDAY AFTER 7:00PM
SPECIAL CLEANING: DAILY (on Saturdays and Sundays,
cleaning is only required on ground
level)
8:00AM-5:30PM
Special Cleaning

1. One (1) shared Day Porter shall be provided, as indicated during the hours above, to perform special cleaning services. a. Inspect ground floor common restrooms, which are accessible by the general public, starting at 10:00AM, 12:00PM, 2:00PM, and 4:00PM. Spot clean and restock as needed. b. Inspect third floor common restrooms at 10:00AM and 2:00PM. Spot clean and restock as needed. c. Inspect all elevator cabs, lobbies, common corridors, and stairwells. Spot clean, sweep, and mop as needed. d. Empty any garbage receptacles that become full throughout the day. Spot clean dirty receptacles as needed.
e. Inspect all exterior areas. Remove trash and debris from exterior patios, walkways, loading areas, planters, and landscaped areas. This includes the colonnade along the side of the building until the stars meet the base of the gardens. Spot clean, sweep, and mop as needed.
f. Inspect all glass doors, elevator doors, elevator call buttons, and other high-touch surfaces. Wipe down, remove smudges and grime as needed. g. Perform any additional duties as appropriate to maintain the applicable Standards of Service.

Notes

1. The building’s alleyway has a loading area that serves all tenants. This area applies per the Exterior Areas Standards of Services. The alleyway/loading areas should be power washed/thoroughly cleaned semiannually. 2. The hotel owner, opposite of the Gardens Building, is responsible for maintaining the Gardens area and hotel areas. The Gardens Building begins where the stars of the colonnade meet the base of the Gardens Area.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 9268 WEST THIRD STREET TENANT FACILITY
9268 WEST THIRD STREET 5,000 SQFT

SCHEDULE

GENERAL CLEANING
DAYS
MONDAY – FRIDAY
TIME
NOT

SPECIFIED
COMMON AREAS:

GENERAL CLEANING

TENANT OFFICE
SPACES:

MONDAY-FRIDAY AFTER 6:00PM
Notes

1. The ongoing/regular cleaning of internal spaces is limited to those areas that are currently used by George S. Hall (GSH) contractor personnel. This internal area consists of approximately 5,000 square feet. Ongoing/regular cleaning should be focused on restrooms, kitchen, hallways, offices, and applicable storage areas. This does NOT include interior cleaning of the entire building.

2. General cleaning of exterior common areas is limited to all entry/exit doors and landing areas. These areas shall be kept debris-free and they should be spot mopped as needed. Spot clean entry/exit doors as needed.
9298 WEST THIRD STREET TENANT FACILITY
9298 WEST THIRD STREET 7,000 SQFT
(portion of exterior
parking area)

SCHEDULE

GENERAL CLEANING
DAYS
MONDAY – FRIDAY
TIME
NOT

SPECIFIED
COMMON AREAS:

Note:

General cleaning of exterior common areas is limited to parking area of the Credit Union and building surround. Parking area defined here is limited to west of Third St. entrance gate, behind Credit Union building. Pick up debris, trash, leaves, etc.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Proposer Name: Date:

Site # Tenant Facility Address Square
Feet
Proposed
Labor
Hours Per
Month
Proposed Labor
Cost Per Month
Proposed
Consumables/
Supplies/
Equipment/ Other
Costs Per Month
Proposed
Labor
Hours Per
Month
Proposed Labor
Cost Per
MonthA
Proposed
Consumable
Supplies Per
Month
Proposed
Supplies and
Equipment Per
Month
Proposed
Other Costs
Per Month
B
TOTAL Cost Per
Month
F
101
327-335 S ROBERSTON
BLVD.
327-335 S ROBERSTON
BLVD.

COMMON AREA / BUILDING 6,840 0 $ - 0 $ - $ - $ - $ - $ - VACANT 327 S ROBERSTON BLVD 750 0 $ - $ -
ROBERTSON OPTICAL 327.5 S ROBERSTON BLVD 750 0 $ -
VACANT 329 S ROBERSTON BLVD 750 0 $ - $ -
VACANT 331 S ROBERSTON BLVD 750 0 $ - $ -
VACANT 331.5 S ROBERSTON BLVD 750 0 $ - $ -
CONTEMPO NAILS 333 S ROBERSTON BLVD 750 0 $ -
SHORTY YOGA 333.5 S ROBERSTON BLVD 750 0 $ -

ANU BEAUTY &

THREADING SALON
335 S ROBERSTON BLVD 750 0 $ -
102 O'GARA COACH 8423 WILSHIRE BLVD. 12,000
104
1945 S. LA CIENEGA BLVD.
(CITY OF LOS ANGELES) 1945 S. LA CIENEGA BLVD.

COMMON AREA/BUILDING 660 0 $ - $ - 0 $ - $ - $ - $ - $ - VACANT GROUND FLOOR 3,026 0 $ - $ - $ -

MAPLE COUNSELING
CENTER SUITE #100 11,267 0 $ - $ -
105 1949 S. LA CIENEGA BLVD.
(CITY OF LOS ANGELES) 1945 S. LA CIENEGA BLVD.
106

SOUTH CRESCENT

PARKING STRUCTURE

ADJACENT
221 N CRESCENT DR
COMMON AREA / BUILDING 61 0 $ - $ - 0 $ - $ - $ - $ - $ - SENIOR CITIZEN HOUSING 225 N CRESCENT DR
WHOLE FOODS 239 N CRESCENT DR 26,185 0 $ - $ -
107 COMMERCIAL PROPERTY 239 S BEVERLY DR
COMMON AREA / BUILDING 101 0 $ - $ -
MATU RESTAURANT SUITE #100 2,850 0 $ - $ -

SUN COAST
MERCHANDISE CORP. SUITE #200 2,850 0 $ - $ -
APPENDIX D - Add Alternate No. 1 Pricing Form - Custodial Maintenance Services at City's Leased Properties

ONGOING/REGULAR MONTHLY CUSTODIAL MAINTENANCE SERVICES AT CITY'S LEASED PROPERTIES When Vacant When Occupied
1 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 108

NORTH CRESCENT

PARKING STRUCTURE

ADJACENT
333 N CRESCENT DR
COMMON AREA / BUILDING 2,246 0 $ - $ - 0 $ - $ - $ - $ - $ - BEVERLY HILLS MARKET 303 N CRESCENT DR 4,338 0 $ - $ -

BEVERLY CUSTOM
CLEANERS 309 N CRESCENT DR 1,072 0 $ - $ -
ART OF JUICE & WATER 311 N CRESCENT DR 416 0 $ - $ -
LUKARO 313 N CRESCENT DR 1,288 0 $ - $ -
PIONEER HARDWARE 315 N CRESCENT DR 4,011 0 $ - $ -
USPS 323 N CRESCENT DR 2,960 0 $ - $ -
TUTTO BENE 325 N CRESCENT DR (PART OF
327) 0 $ - $ -
TUTTO BENE 327 N CRESCENT DR 1,648 0 $ - $ -
109 NORTH BEVERLY PARKING
STRUCTURE ADJACENT 345 N BEVERLY DR

COMMON AREA / BUILDING N/A
EREWHON 339 N BEVERLY DR 10,655 0 $ - $ -
110 BEVERLY/CAÑON PARKING

STRUCTURE ADJACENT
438 N BEVERLY DR/ 439 N
CAÑON DR
COMMON AREA / BUILDING 5,808 0 $ - $ - 0 $ - $ - $ - $ - $ - JOHNSON & JOHNSON SUITE #200 3,153 0 $ - $ - 0 $ - $ - $ - $ - $ - GUARANTEED RATE SUITE #207 3,900 0 $ - $ - 0 $ - $ - $ - $ - $ - MAPLE CENTER SUITE #209 3,113 0 $ - $ - 0 $ - $ - $ - $ - $ - VACANT SUITE #220 3,173 0 $ - $ - 0 $ - $ - $ - $ - $ - KELLER WILLIAMS SUITE #300 15,762 0 $ - $ - 0 $ - $ - $ - $ - $ - VACANT 445 N CAÑON DR 8,806 0 $ - $ -
WALLY'S WINES 447 N CAÑON DR 6,280 0 $ - $ -
CRATE & BARREL 438 N BEVERLY DR 38,000 0 $ - $ -
111

CAMDEN PARKING
STRUCTURE ADJACENT 440 N CAMDEN DR
COMMON AREA / BUILDING 13,980 0 $ - $ - 0 $ - $ - $ - $ - $ - MAREA 430 N CAMDEN DR 9,335 0 $ - $ -
BEVERLY BAR 434 N CAMDEN DR 1,432 0 $ - $ -
112

NORTH BEDFORD

PARKING STRUCTURE

ADJACENT
461 N BEDFORD DR
COMMON AREA / BUILDING 165 0 $ - $ - 0 $ - $ - $ - $ - $ - RITEAID 463 N BEDFORD DR 14,850 0 $ - $ -
FEDEX
9680 N SANTA MONICA
BLVD
1,603 0 $ - $ -
2 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 113 OFFICE BUILDING 9400 SANTA MONICA BLVD
COMMON AREA / BUILDING 3,685 0 $ - $ - 0 $ - $ - $ - $ - $ - BH VISITORS CENTER UNIT #102 2,025 0 $ - $ - 0 $ - $ - $ - $ - $ -

BH CHAMBER OF
COMMERCE UNIT #201 5,175 0 $ - $ - 0 $ - $ - $ - $ - $ - MCDEVITT UNIT #301 5,175 0 $ - $ - 0 $ - $ - $ - $ - $ - HERITAGE WINES 467 N CAÑON DR 1,473 0 $ - $ -
114

RODEO PARKING
STRUCTURE 9510 BRIGHTON WAY
COMMON AREA / BUILDING 135 0 $ - $ - 0 $ - $ - $ - $ - $ -

WHAT GOES AROUND

COMES AROUND
9520 BRIGHTON WAY 3,378 0 $ - $ -
FERRAGAMO 357 N RODEO DR 9,599 0 $ - $ -
VACHERON 365 N RODEO DR 1,515 0 $ - $ -
DAVID YURMAN 371 N RODEO DR 3,471 0 $ - $ -
115 THIRD ST OFFICES 331 FOOTHILL RD
COMMON AREA / BUILDING 5,553 0 $ - $ - 0 $ - $ - $ - $ - $ - THE AGENCY UNIT #100 8,576 0 $ - $ - 0 $ - $ - $ - $ - $ - THE AGENCY UNIT #150 2,023 0 $ - $ - 0 $ - $ - $ - $ - $ - UTA UNIT #170 3,461 0 $ - $ - 0 $ - $ - $ - $ - $ -
UTA UNIT #200 16,706 0 $ - $ - 0 $ - $ - $ - $ - $ -
UTA UNIT #300 16,908 0 $ - $ - 0 $ - $ - $ - $ - $ -
GOOGLE UNIT #400 11,781 0 $ - $ - 0 $ - $ - $ - $ - $ - CBH CABLE TV UNIT #470 4,576 0 $ - $ - 0 $ - $ - $ - $ - $ - 116 240 N BEVERLY DR
240 N BEVERLY DR / 241 N
CAÑON DR
COMMON AREA / BUILDING 1,661 0 $ - $ - 0 $ - $ - $ - $ - $ -

TOMMY'S BEVERLY HILLS
235 N BEVERLY DR UNIT
#170
432 0 $ - $ -

TOMMY'S BEVERLY HILLS
235 N BEVERLY DR UNIT
#180
895 0 $ - $ -

TOMMY'S BEVERLY HILLS
235 N BEVERLY DR UNIT
#200
9,927 0 $ - $ -
SWEET BEVERLY 240 N BEVERLY DR UNIT
#150
306 0 $ - $ -
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#300
3,843 0 $ - $ - 0 $ - $ - $ - $ - $ -
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#350
1,169 0 $ - $ - 0 $ - $ - $ - $ - $ -
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#370
1,186 0 $ - $ - 0 $ - $ - $ - $ - $ -
SWEET BEVERLY 240 N BEVERLY DR VITRINE
A
45 3
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F SWEET BEVERLY 240 N BEVERLY DR VITRINE
B
45 SWEET BEVERLY 240 N BEVERLY DR VITRINE
C
45 SWEET BEVERLY 240 N BEVERLY DR VITRINE
D
45 SWEET BEVERLY 240 N BEVERLY DR VITRINE
E
45 SWEET BEVERLY 240 N BEVERLY DR VITRINE
F
45 117 W 3RD ST 9268-9298 W 3RD ST
COMMON AREA 26,693 0 $ - $ - 0 $ - $ - $ - $ - $ -
VACANT 9268 W 3RD ST 19,008 0 $ - $ -
CREDIT UNION 9298 W 3RD ST 1,902 0 $ - $ -
SUPERVISION 0 $ - $ -
VEHICLE LEASE & MAINTENANCE $ - $ -
TOTAL Monthly Base Cost City's
Leased Properties 0 $ - $ - 0 $ - $ - $ - $ - $ -
NOTES:

B Proposer to list below what is included in "Proposed Other Costs Per Month" F Total Cost Per Month assumes that the tenant suites are NOT vacant, but the price could change depending on if some properties were actually vacant.

PROPOSED OTHER COSTS PER MONTH consist of the following (attach additional sheets if necessary):

Type: Cost:
$ -
Type: Cost:
$ -
A Proposed Labor Hours Per Month and Proposed Labor Cost Per Month for ongoing/regular janitorial labor at City's leased properties must correspond. For example, Proposed Labor Cost Per Month CANNOT be less than the Proposed Labor Hours Per Month multiplied by lowest hourly labor rate. Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services.

Please also list any one-time purchase costs of supplies, equipment, etc., if any, which would occur in Year 1 of the Contract:
4 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F YEAR 2 ANNUAL

ESCALATIONE
(PERCENTAGE),
IF ANY
YEAR 3 ANNUAL

ESCALATION
(PERCENTAGE),
IF ANY
YEAR 4
ANNUAL

ESCALATION
(PERCENTAGE),
IF ANY
YEAR 5 ANNUAL

ESCALATION
(PERCENTAGE), IF
ANY
0% 0% 0% 0%
NOTE:

Job Classification
FULLY

BURDENED
HOURLY
RATED Day Porter $ - Lead Day Porter $ - Night Janitor $ - Lead Night Janitor $ - Project Manager $ - Supervisor Day $ - Supervisor Night $ - If you have other janitorial staff categories, please list:
$ - $ - NOTES:
0%
Manufacturer's discount (-) or markup (+) for as-needed supplies/equipment 0%
The work shall be approved by City in writing, or an Individual Project Order (IPO) shall be issued by the City, before any additional work, billing or demand of payment will be initiated. The payment terms shall be agreed to by both parties in writing. If the scope of the engagement changes or the cost of the engagement will exceed the not-to-exceed amount, then the Contractor shall obtain written permission, or an amendment to the IPO as applicable, from the City.

D The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

OTHER AS-NEEDED JANITORIAL WORKC
Subcontractor discount (-) or markup (+) for as-needed subcontracting (for lump sum estimate) C As-needed work may be charged based on the rates in the agreement. Alternatively, upon City's request for as-needed work, Contractor shall provide to City a lump sum estimate cost of additional work, along with a not-to-exceed estimate, which shall include material, labor and expenses.

E Escalations may occur not more frequently than annually, starting one year from commencement date of agreement. At least 90 days prior to the annual date, Contractor may request an escalation in the not-to-exceed amount stipulated in the agreement. It is further understood that extension of the Contract is at the City's sole discretion.

HOURLY RATES FOR AS-NEEDED CUSTODIAL SERVICES AT CITY'S LEASED PROPERTIES C Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain. 5 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

APPENDIX E
ADD ALTERNATE NO. 2 SCOPE OF SERVICES – CUSTODIAL

MAINTENANCE SERVICES AT CITY-OPERATED PARKING

STRUCTURES
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ADD ALTERNATE NO. 2

CUSTODIAL MAINTENANCE SERVICES AT CITY-OPERATED PARKING STRUCTURES Add Alternate No. 2 covers custodial services at 14 City-operated parking facilities. The same requirements for the Scope of Services in the RFP apply to Add Alternate No. 2 (e.g., management and administrative responsibilities of Contractor, financial and records management, legal compliance, etc.) and those requirements should be included in the ongoing/regular proposed monthly costs.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures ii

PARKING STRUCTURE STANDARDS OF SERVICE
The following standards shall apply to vehicle/equipment parking areas of City facilities.

Horizontal surfaces shall be free of visible soil, dust and debris. Dusting shall remove all accumulated dust and debris from furniture, surfaces, corners, crevices in such a manner that it will not quickly resettle. Air vents and ceilings not more than twelve (12) feet in height above the floor or steps shall be kept free of dirt, marks or smudges.

Walkways shall be free of visible debris, soil, dust, residue, and stains.

Light fixtures shall be free of visible soil, dust, and cobwebs.

Glass doors, decorative surfaces, ledges, trim, and bright work shall be free of visible soil, and residue.

Windows, sills, frames, casings, display cases, glass doors and any other glass surfaces shall be free of all traces of film, dirt, streaks, smudges, prints, water spots and other foreign matter.

Door knobs and operator hardware shall be free of visible soil, and residue.

Walls, ceilings (including ceilings of covered outdoor areas), corners and abutments shall be free of visible soil, dusts, markings, cobwebs, and stains.

Elevator doors, hand rails and control consoles shall be free of any visible soil and residue.

Stairwell steps and landings shall be free of visible soil, debris, and odor. Handrails shall be clean and disinfected.

Drinking fountains shall be clean and in good working condition.

Air vents/filters shall be free of dust and obstructions.

There shall be no evidence of mold, mildew or bio-contamination.

Walkways, including corners and abutments, shall be free of litter, soil, dust and foreign matter, stains, streaks, film, standing water, mop streaks and splash marks.

Mop water shall be changed on a daily basis at minimum (and more often as needed) Ledges and mirrors shall be free of visible soil and residue Signs shall be free of dust and cobwebs
Driving and parking areas shall be free of excessive dust and debris Waste receptacles shall be empty and free of any visible soil Ledges and mirrors shall be free of visible soil and residue Signs shall be free of dust and cobwebs
Parking structure lobby areas (areas immediately surrounding elevator queuing areas, pedestrian entry/exit ways and stair well entry/exit ways), stairwells, and parking attendant booths should adhere to the standards and requirements set forth in the General Area Standards of Service and the General Area General Cleaning Requirements.

Parking structure restrooms should adhere to standards and requirements set forth in the Restroom, Locker Room, and Kitchen Area Standards of Service and the Restroom, Locker Room, and Kitchen Area General Cleaning Requirements.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures iii
Employee and public areas affected by blood, human waste, or animal waste, and other potentially infectious bodily fluids shall be cleaned and disinfected in a manner which complies with the highest infection control standards.

Parking Structure General Cleaning Requirements
Parking structure office areas, lobby areas (areas immediately surrounding elevator queuing areas, pedestrian entry/exit ways and stair well entry/exit ways), stairwells, landings and parking attendant booths should adhere to the standards and requirements set forth in the General Area Standards of Service and General Cleaning Requirements, unless a higher standard is specified herein. Parking structure restrooms, showers, lockers and kitchens should adhere to standards and requirements set forth in the Restroom, Locker Room, and Kitchen Area Standards of Service and General Cleaning Requirements unless a higher standard is specified herein.

In addition to the requirements set forth below, all areas shall be maintained in a manner so as to meet the Standards of Service listed above. a. Daily General Cleaning Requirements (see Facility-Specific Scope of Services and Definitions for days)
i. Remove all trash containers and return the containers to their original location. Trash shall be carried to collection areas as directed by the Administrator. Plastic receptacle liners shall be replaced. If any leakage has occurred, the trash container shall be thoroughly cleaned. Trash is to be placed in designated trash collection areas in such a manner as to prevent scattering and minimize mess.
ii. Wipe down entry, exit and payment equipment.
iii. Collect and dispose of all debris and trash in drive aisles and areas surrounding the parking booth and entry/exit and payment equipment.
iv. Sweep.
v. Janitor, day porter, or supervisor shall check in with the parking office at beginning of each shift, or as soon as possible during shift, by calling the Parking Operations Center at 310-281-2798. b. Weekly General Cleaning Requirements
i. Power sweep and clean walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.
ii. Stairways, landings, railings, gates and doors shall be scrubbed and disinfected and wet mopped using hot water and an approved non-toxic germicidal disinfectant. iii. All restroom, locker and shower room floors shall be scrubbed and disinfected with an approved non-toxic germicidal disinfectant.
c. Monthly General Cleaning
i. Collect and dispose of all debris and trash in drive aisles, parking areas, behind wheel stops, and outside of parking areas.
ii. Remove all dust, cobwebs and debris from signage
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures iv
iii. All stairway surfaces shall be scrubbed and disinfected and sanitized to remove all stains and other foreign matter using hot water and approved germicidal disinfectant. This includes heavy-duty cleaning, descaling and disinfecting of these surfaces. d. Quarterly
i. Remove all dust, cobwebs and debris from ceilings, piping, light fixtures, height bars, signage, horizontal surfaces, corners and abutments
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures v

PARKING STRUCTURE PRESSURE WASHING STANDARD OF WORK
The contractor shall provide pressure-washing services for City approved parking structures, walkways and plazas. Pressure washing work shall be provided on an as-needed basis as directed by the Administrator. a. Pressure Washing Definitions
i. BASIC CLEANING shall mean the removal of all oil, dirt, grease, tire dust, and other substances that may be found in parking garages. The locations listed below are included in the definition of “Basic Cleaning”.  All floor surface areas of the garage, including parking stalls, driving lanes, ramps, entry/exit lines or other painted surfaces
 All railings and stairwells throughout the parking facility  All horizontal surfaces of the facility interior
ii. ADD-ON WALLS shall mean that the Contractor is already in the City working in other pressure washing projects for the City. This is cleaning the walls, columns, and vertical surfaces up to 10 feet to be performed in conjunction with the Basic Cleaning. iii. ADD-ON CEILINGS shall mean that the Contractor is already in the City working in other pressure washing projects. This includes pipes, conduits, walls greater than 10 feet, and light fixtures. Cleaning of the ceilings will consist of removing dust, dirt, cob webs, and washing areas where it is applicable. iv. ADD-ON GUM REMOVAL shall mean that the Contractor is already in the City working in other pressure washing projects for the City, this is using special tools to either wash away or scrape away gum that has been stepped on or driven over and imbedded in the parking deck and/or stairwells. v. ADD-ON EXTERIOR CLEANING shall mean that the Contractor is already in the City working in other pressure washing projects for the City, this is power cleaning all surfaces on the exterior of the facility, removing any specific marks or graffiti.
vi. STAND-ALONE STAIRS shall mean that the Contractor is not working in a pressure washing project for the City and comes specifically to power clean, wash/scrub stairs. Disinfect, remove any stains including gum, and add air freshener.
vii. STAND-ALONE WALLS shall mean that the Contractor is not already in the City working in other pressure washing projects for the City. This is cleaning the walls, columns, and vertical surfaces up to 10 feet to be performed in conjunction with the Basic Cleaning. viii. STAND-ALONE CEILINGS shall mean that the Contractor is not already in the City working in other pressure washing projects. This includes pipes, conduits, walls greater than 10 feet, and light fixtures.

Cleaning of the ceilings will consist of removing dust, dirt, cob webs, and washing areas where it is applicable.
ix. STAND-ALONE GUM REMOVAL shall mean that the Contractor is not working in a pressure washing project for the City and comes specifically to remove gum using special tools to either wash away or scrape away gum that has been stepped on or driven over and imbedded in the parking deck and/or stairwells.
x. STAND-ALONE EXTERIOR CLEANING shall mean that the Contractor is not working in a power cleaning project for the City and comes specifically to power cleaning all surfaces on the exterior of the facility, removing any specific marks or graffiti.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures vi
b. Water Conservation
Contractor shall implement pressure washing methods and use pressure washing equipment that minimizes water usage and water waste. Contractor shall obtain water from City-approved sources. All water and wastewater generated from the act of cleaning the facilities shall be properly hauled and treated off-site. Contractor shall comply with all federal, state and local regulations. Contractor shall include a copy of all currently held permits and legal proof of compliance. Contractor shall provide a copy of all necessary permits, manifests and proof of legal disposal at an approved facility. Documentation shall be provided to City without demand upon receipt by Contractor. The City promotes water alternatives in addition to water use best practices and conservation efforts.
c. Time of Work
Contractor shall perform pressure washing work during approved hours only. Approved hours are set at the sole direction of the City. No work shall be performed prior to City notification and approval. d. Pre-Pressure Washing Site Walk
A pre-pressure washing site walk shall take place with the City and Contractor prior to conducting any pressure washing. During this meeting, the City may describe areas that need special attention.

During this meeting, Contractor shall provide the contact information of an on-site point person. If there is a need for an on-site meeting due to an emergency or unexpected conditions that may be caused by water damage or any other related problems caused by the service, the point person shall respond accordingly.

Contractor shall take photographs of the site before pressuring washing takes places. These photographs do not need to be to be exhaustive of the site, but should show the general condition of the structure.

Complex areas, or areas with sensitive equipment, should also be photographed. Contractor shall report any damages before starting work. If unreported damages are discovered after work is performed, Contractor may be responsible for the costs associated with correcting such damages. e. Extreme Care
Contractor must take extreme care to not allow water to enter into any building (i.e., under doors), carpeted areas, elevators and elevator shafts. Contractor shall be responsible for protecting all tenant spaces, electrical lighting, elevator equipment, parking revenue equipment, parking space monitoring and other equipment and areas as necessary.

Contractor shall assume full responsibility for covering (and uncovering after work is complete) all equipment that could be damaged by pressure washing equipment. Such equipment may include, but is not limited to, electrical outlets, alarms, sensors, space monitoring equipment, parking ticket payment equipment, parking facility entry/exit equipment, signage, electric vehicle charging equipment, etc. Such equipment shall be covered in such a manner so as to protect equipment from any damage related to pressure washing or Contractor’s work. Contractor shall be responsible for any costs associated with activating alarms due to improper care. This will include, but is not limited to, fully payment of any Fire Department response fees for false alarms.

All drains must be covered /sealed so no runoff shall be deposited. No runoff shall reach the street or storm drains at any time.
f. Before and After Photographs
Contractor shall take photographs of the parking facility after pressure washing work is completed. These photographs should be of the same locations and angles of those taken in the pre-pressure washing site walk. Contractor shall provide photographs to City in a post-pressure washing report.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures vii
g. Post-Pressure Washing Report
Contractor shall provide the City with a report of the work performed by 10:00AM the business day directly after pressure washing work is conducted. The report shall include a walk-through with the Administrator or designee and shall include the following information. At this time, the City may identify areas where work should be corrected.  Address of the location serviced  Area and type of work performed (i.e., basic cleaning, gum removal, etc.)  Problems incurred, if any, specifying damages and how clean up was performed h. Deficiencies in Work
Deficiencies in the Work are to be corrected at no additional cost to the City within three (3) calendar days from the date of the inspection unless otherwise agreed to by the Administrator or designee.

Contractor shall recognize that some parking facilities are in close proximity to tenant spaces, hotel, residential and retail units and shall make all efforts possible to mitigate noise disturbances and other impacts. If complaints are received then the City reserves the right to immediately stop work and/or change the working hours at no additional cost to the City.
i. Exterior Doors
Contractor shall make all efforts to ensure exterior doors such as, but not limited to, stairwell doors remain closed while performing work and after performing work. At no point shall doors be propped open unless required for successful performance of work. Contractor shall ensure that all exterior doors remain secured at all times.
j. Hot Water
Contractor shall use hot water to clean all facilities, unless determined to be problematic to proper functioning of equipment and/or the customer experience. k. Water Puddles
Contractor shall ensure that water does accumulate into puddles in facilities, such as in uneven areas of the parking structure floors or corners and near stairwells. l. Applicable Regulations
All products, services and supplies must comply with all Federal, State, and local regulations. This includes compliance with all Federal, State, and local regulations with regard to the health and safety of its employees, the general public using City facilities, and City employees in the commission of the services required under this agreement. The Contractor will, as a qualified and experienced practitioner, interpret applicable codes, laws and regulations applicable to the performance of the Work. m. Permits and Licenses
Contractor and Contractor’s employees, agents, and vehicles shall have and maintain permits and licenses as required by law for the execution of Work related to this Contract.

The Contractor will be required to conform to all Federal, State, and local laws and regulations that may apply to the operation of this Contract. The Contractor is required to obtain and pay for all necessary permits, license and inspection fees. Certified copies of required permits/licenses will be available upon request by the City.
n. Equipment, Materials and Supplies
All equipment will be required to conform to the height restrictions of the individual parking facilities, the lowest of which is 6’5”. All cleaning agents to be approved by the Administrator prior to use and shall be DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures viii
environmentally friendly when and where appropriate; and Material Safety Data Sheet (MSDS) sheet must be provided to the City.

Contractor shall stay abreast of and comply with public health advisories and infection control standards when servicing City property and facilities. Notice shall be given to the Administrator when advisories affect the scope of this contract.
o. Clean Up
The Contractor shall be responsible for the removal of all equipment, debris, excess and extraneous materials from the site and leave the Work and surrounding areas affected clean and ready for public use.

All debris is to be removed and properly disposed, not allowing any debris to enter the catch basins. p. Contractor Responsibilities
The Contractor shall inform the City prior to proceeding with any work activities that may be hazardous to workers of the City, of other employers or other persons at or near the work site so that safety precautions can be initiated and or coordinated.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures ix

PARKING FACILITY-SPECIFIC SCOPE OF SERVICES
The following provides specific locations and service requirements.1 These requirements are location specific and are in addition to the general requirements, standards, and schedule as described elsewhere in these specifications. Nothing herein shall exempt the contractor from the conformance or performance as required by the Standards of Service(s) or General Cleaning Requirements. Any conflicts or omissions shall be interpreted to be the higher level of service. Contractor shall be responsible for notifying the City of any conflicts with the prescribed cleaning requirement related to specialized cleaning needs for furniture, fixtures, equipment, flooring, surfaces or other such materials and to provide a recommended cleaning solution in conformance with the manufacturers’ recommended cleaning requirement or if unavailable, the general cleaning standards for such materials.
1 See also Attachment 1 for number of spaces and lanes at each parking structure.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures x
345 NORTH BEVERLY DRIVE PARKING STRUCTURE
345 NORTH BEVERLY DRIVE 146,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells daily, after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed. b. Sweep and mop lobby tiles and elevator landings c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms. j. Additional Day Porter service Monday, Wednesday and Friday duties at least one (1) time per day:
i. Clean, sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xi
461 NORTH BEDFORD DRIVE PARKING STRUCTURE
461 NORTH BEDFORD DRIVE 205,200 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

MONDAY-SATURDAY

DETAILS BELOW
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars and lobbies, and stairwells six times a week, Monday through Saturday after 8:00 PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Monday – Friday, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed. b. Sweep and mop lobby tiles and elevator landings c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms. j. Additional Day Porter service Tuesday and Thursday duties at least one (1) time per day i. Clean, sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xii
216 SOUTH BEVERLY DRIVE PARKING STRUCTURE
216 SOUTH BEVERLY DRIVE 90,500 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells daily, after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed. b. Sweep and mop lobby tiles and elevator landings c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms as needed. j. Additional Day Porter service Monday, Wednesday and Friday duties at least one (1) time per day
i. Clean, sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
v. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xiii
9510 BRIGHTON WAY PARKING STRUCTURE
9510 BRIGHTON WAY 126,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells daily after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff may be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed.
b. Sweep and mop lobby tiles and elevator landings
c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms as needed. j. Additional Day Porter Service Monday, Wednesday and Friday duties one (1) time per day i. Sweep and mop Stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xiv
9361 DAYTON WAY / 333 NORTH CRESCENT DRIVE PARKING STRUCTURE 9361 DAYTON WAY / 333 NORTH CRESCENT DRIVE 247,900 / 103,870 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

MONDAY-SATURDAY

MONDAY-FRIDAY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells six times per week, Monday through Saturday, after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Monday – Friday, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least two (2) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be early and late in the day, plus any as needed services to maintain standards, unless otherwise directed
b. Sweep and mop lobby tiles and elevator landings
c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms as needed j. Additional Day Porter service Tuesday and Thursday duties one (1) time per day i. Clean, sweep and Mop Stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xv
221 NORTH CRESCENT DRIVE PARKING STRUCTURE
221 NORTH CRESCENT DRIVE 345,120 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

DAILY (EXCEPT

HOLIDAYS)

DAILY (EXCEPT

HOLIDAYS)
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells daily, after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least two (2) times per day Monday – Friday and one (1) time per day on Saturday and Sunday to perform the tasks herein. a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed.
b. Sweep and mop lobby tiles and elevator landings
c. Wipe down hand rails in stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms. j. Additional Day Porter service Monday, Wednesday and Friday duties one (1) time per day i. Clean, sweep and mop Stairwells
ii. Clean elevator Interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xvi
450 NORTH REXFORD DRIVE PARKING STRUCTURE
450 NORTH REXFORD DRIVE 216,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

DAILY (EXCEPT

HOLIDAYS)

DAILY (EXCEPT

HOLIDAYS)
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Clean restrooms, elevator cars, lobbies, and stairwells daily, after 8:00PM. All trash receptacles must be emptied and cleaned and all liners replaced.

2. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

3. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least three (3) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day and not within 2 hours of the facility opening/closing times, unless otherwise directed.
b. Sweep and mop lobby tiles and elevator landings
c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms j. Additional Day Porter service Monday, Wednesday and Friday duties one (1) time per day i. Clean, sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xvii

SANTA MONICA FIVE PARKING STRUCTURES
485 NORTH BEVERLY DRIVE
485 NORTH RODEO DRIVE
485 NORTH CAMDEN DRIVE
485 NORTH BEDFORD DRIVE
485 NORTH ROXBURY DRIVE
195,000 SQFT (TOTAL)

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning
Accessible elevator lifts shall be clean swept and mopped daily. If a lift is found not to be operating it must be reported to the Administrator that day. Cleaning of lifts shall be based on General Area Standards of Service and General Cleaning Requirements in comparison to elevator requirements.

Special Cleaning
One (1) dedicated Day Porter shall be assigned, daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at each facility at least three (3) times per day to perform the tasks herein.
a. Spot clean, including wipe down of stairwells, near pay stations and driveways b. Spot clean elevator interiors and exterior as needed c. Clean glass in elevator lobbies and doors as needed
d. Empty trash in lift landings, lobbies and throughout garage e. Dust garage signage
f. Sweep stairwells and spot mop any stains
g. Additional Day Porter service Tuesday and Thursday duties one (1) time per day at each facility i. Clean, sweep and mop Stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths
h. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xviii
321 SOUTH LA CIENEGA BOULEVARD PARKING STRUCTURE
321 SOUTH LA CIENEGA BOULEVARD 129,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

DAILY (EXCEPT

HOLIDAYS)

DAILY (EXCEPT

HOLIDAYS)
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

2. Night maintenance and janitorial staff shall be required to report upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day Porter shall be at this facility at least two (2) times per day to perform the tasks herein.
a. Notwithstanding specific times listed herein, services that are required multiple times shall be early and late in the day, plus any as-needed services to maintain standards, unless otherwise directed
b. Sweep and mop lobby tiles and elevator landings
c. Spot clean, including wipe down of stairwells, pay stations and driveways d. Clean glass in elevator lobbies and doors
e. Empty trash in elevator landings, lobbies and throughout garage f. Dust garage signage
g. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xix
9333 WEST 3RD STREET PARKING STRUCTURE
9333 WEST 3RD STREET 187,500 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS

DAILY (EXCEPT

HOLIDAYS)

DAILY (EXCEPT

HOLIDAYS)
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning
Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

Special Cleaning
One (1) shared Day Porter service shall be provided, daily, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least two (2) times per day Monday – Friday and one (1) time per day Saturday and Sunday to perform the tasks herein. a. Notwithstanding specific times listed herein, services that are required multiple times shall be evenly spaced throughout the day, unless otherwise directed. b. Sweep and mop tiles and elevator landings
c. Spot clean, including wipe down of stairwells, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator doors
f. Empty trash in elevator landings and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xx
440 NORTH CAMDEN DRIVE PARKING STRUCTURE
440 NORTH CAMDEN DRIVE 154,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General cleaning

1. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

2. Night maintenance and janitorial staff shall be required to report to parking attendant at booth upon arrival and before departure.

Special Cleaning
One (1) shared Day Porter service shall be provided, Monday -- Friday, between 9:00AM to 5:30PM, to provide the following special cleaning services. Day porter shall be at this facility at least two (2) times per day Monday – Friday and one (1) time per day Saturday and Sunday to perform the tasks herein. a. Notwithstanding specific times listed herein, services that are required multiple times shall be early and late in the day, plus any as needed services to maintain standards, unless otherwise directed
b. Sweep and mop lobby tiles and elevator landings
c. Spot clean, including wipe down of stairwells, near booths, pay stations and driveways d. Spot clean elevator interiors and exterior
e. Clean glass in elevator lobbies and doors
f. Empty trash in elevator landings, lobbies and throughout garage g. Dust garage signage
h. Sweep stairwells and spot mop any stains
i. Inspect restrooms, clean and restock paper goods and other supplies in restrooms as needed j. Additional Day Porter service Monday, Wednesday and Friday duties one (1) time per day i. Clean, sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior booths
k. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xxi
450 NORTH CRESCENT DRIVE PARKING STRUCTURE
450 NORTH CRESCENT DRIVE 260,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY

MONDAY-SATURDAY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Night maintenance and janitorial staff shall be required to report to the Parking Operations Center in the parking office at this structure upon arrival and before departure.

2. Cleaning of escalator based on General Area Standards of Service and General Cleaning Requirements similar to elevator requirements.

Special Cleaning

1. Check restrooms, spot clean, and restock paper goods and other supplies in restrooms two times per day. 2. Check elevator cars and lobbies, and stairwells once a day. Spot clean any saliva, urine or fecal matter.

Any garbage cans that are full must be emptied and trash must be disposed of properly.

3. Day porter shall be required to report to the Parking Operations Center in the parking office at this structure.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xxii
BEVERLY/CAÑON PARKING STRUCTURE
438 NORTH BEVERLY DRIVE /
439 NORTH CAÑON DRIVE
250,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

2. Night maintenance and janitorial staff shall report to parking attendant upon arrival and departure.

Special Cleaning
One (1) dedicated Day Porter service shall be provided, Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services:
a. Sweep and mop lobby tiles and elevator landings
b. Spot clean, including wipe down of stairwells
c. Spot clean elevator interiors and exterior
d. Clean glass in elevator lobby
e. Empty trash in elevator landings, lobbies and throughout garage f. Dust garage signage
g. Sweep stairwells and spot mop any stains
h. Inspect restrooms, spot clean and restock paper goods and other supplies in restrooms i. Additional Day Porter service Monday, Wednesday and Friday duties one (1) time per day i. Sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
j. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
Add Alternate No. 2
Custodial Maintenance Services at City-Operated Parking Structures xxiii
BEVERLY-CAÑON GARDENS PARKING STRUCTURE
242 NORTH BEVERLY DRIVE /
241 NORTH CAÑON DRIVE
330,000 SQFT

SCHEDULE
GENERAL CLEANING:

SPECIAL CLEANING:

DAYS
DAILY
DAILY
TIME
AFTER 8:00PM
9:00AM-5:30PM
General Cleaning

1. Weekly sweeping and cleaning of walkways, stairwell landings, curbs, interior sidewalks, ramp divider walls, behind wheel stops, all corners and removal of any debris lodged in visible areas. Entire facility must be power swept using equipment approved by the Administrator to perform the work completely and efficiently.

2. Clean restrooms, elevator cars, lobbies, stairwells, landings, Daily after 11:00PM. All trash receptacles must be emptied cleaned and liners replaced.

3. Garage restrooms (Level P-2) and the lobbies for the City-owned elevators associated with the garage shall be cleaned Daily on a nightly basis after 11:00PM. Special Cleaning One (1) dedicated Day Porter service shall be provided, Daily, between 9:00AM to 5:30PM, to provide the following special cleaning services:
a. Sweep and mop lobby tiles and elevator landings
b. Spot clean, including wipe down of stairwells, pay stations and driveways c. Spot clean elevator interiors and exterior
d. Clean glass in elevator lobbies and doors
e. Empty trash in elevator landings, lobbies and throughout garage f. Dust garage signage
g. Sweep stairwells and spot mop any stains
h. Inspect restrooms, spot clean and restock paper goods and other supplies in restrooms.

Restrooms may require additional service from May through October and/or during City events. i. Additional Day Porter service Monday, Wednesday and Friday duties one (1) time per day i. Sweep and mop stairwells
ii. Clean elevator interiors
iii. Clean parking entry and exit equipment
iv. Clean interior parking booths, as applicable
j. Additional duties as directed/required to maintain City standards.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Facility Address # Spaces Ingress Lanes Egress Lanes
Santa Monica 5 (5 surface lots) 397 N/A N/A
438 N. Beverly Dr. - 439 N. Cañon Dr. 408 2 2
450 N. Crescent Dr. 481 4 4
9361 Dayton Way 221 1 1
333 N. Crescent Dr. 515 1 1
345 N. Beverly Dr. 287 2 2
216 S. Beverly Dr. 233 1 1
450 N. Rexford Dr. 530 3 2
9510 Brighton Way 249 1 1
440 N. Camden Dr. 364 1 1
221 N. Crescent Dr. 713 2 2
461 N. Bedford Dr. 471 2 2
321 S. La Cienega Blvd. 319 3 3
241 N. Cañon Dr. - 242 N. Beverly Dr. (Public Gardens) 641 3 3 9333 W. 3rd St. 510 2 2
Attachment 1
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Proposer Name: Date:

ONE-TIME

PURCHASE
COST
ESTIMATED #

OF HOURS

MONTHLY

ESTIMATED

MONTHLY
COSTA

ESTIMATED YEAR
1 TOTALC
YEAR 2 ANNUAL

ESCALATIOND
(PERCENTAGE),
IF ANY
YEAR 3 ANNUAL

ESCALATION
(PERCENTAGE),
IF ANY
YEAR 4 ANNUAL

ESCALATION
(PERCENTAGE),
IF ANY
YEAR 5 ANNUAL

ESCALATION
(PERCENTAGE),
IF ANY

COMMENTS
a. Labor Ongoing (includes daily sweeping, trash/debris removal, graffiti removal, mopping stairwells, general cleaning of elevator vestibles/escalator core/parking office/light fixtures, etc.) B, B2 N/A 0.00 $ - $ - b. Power washing $ - N/A N/A $ - c. Cleaning Equipment & SuppliesB, B2 $ - N/A $ - $ - d. Other (including consumables): describe in commentsB, B2 $ - N/A $ - $ - TOTAL: $ - NOTES:

B Excluding power washing
B2 See list of parking facilities below.

C Not including one-time purchase costs
Facility Address Estimated # of
Hours Monthly
Estimated
Monthly CostLaborA
Estimated
Monthly CostCleaning
Equipment &
Supplies
Estimated
Monthly CostOther (incl.
consumables)
(describe in
comments
above)
Estimated
Monthly CostTOTAL
Estimate Year
1 TotalC
SM1
Beverly/Rodeo
SM2
Rodeo/Camden
SM3
Camden/Bedford
SM4
$ -
$ - $ - $ - $ -
$ -
$ - $ - $ - $ - $ -
$ - $ - $ - $ -

MONTHLY CLEANING OF PARKING FACILITIES B
$ - $ - $ - $ - $ -
APPENDIX F - Add Alternate No. 2- Custodial Maintenance Services at City-Operated Parking Structures A Estimated # of Hours Monthly and Estimated Monthly Cost for ongoing janitorial labor must correspond. For example, Estimated Monthly Cost CANNOT be less than the Estimated # of Hours Monthly multipled by lowest hourly labor rate.

Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services.

D Escalations may occur not more frequently than annually, starting one year from commencement date of agreement. At least 90 days prior to the annual date, Contractor may request an escalation in the not-to-exceed amount stipulated in the agreement.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Bedford/Roxbury
SM5
Roxbury/Linden
438 N. Beverly Dr. - 439 N. Cañon Dr. $ - $ - $ - $ - $ - 450 N. Crescent Dr. $ - $ - $ - $ - $ - 9361 Dayton Way $ - $ - $ - $ - $ - 333 N. Crescent Dr. $ - $ - $ - $ - $ - 345 N. Beverly Dr. $ - $ - $ - $ - $ - 216 S. Beverly Dr. Roof Top Only $ - $ - $ - $ - $ - 450 N. Rexford Dr. $ - $ - $ - $ - $ - 9510 Brighton Way $ - $ - $ - $ - $ - 440 N. Camden Dr. $ - $ - $ - $ - $ - 221 N. Crescent Dr. $ - $ - $ - $ - $ - 461 N. Bedford Dr. $ - $ - $ - $ - $ - 321 S. La Cienega Blvd. $ - $ - $ - $ - $ - 241 N. Cañon Dr. - 242 N. Beverly Dr. (Public Gardens) $ - $ - $ - $ - $ - 9333 W. 3rd St. $ - $ - $ - $ - $ - TOTAL Monthly Cleaning of Facilities Cost 0.00 $ - $ - $ - $ - $ - $ - $ - Cleaning Equipment &
Supplies:

Other Costs
(incl.
consumables):

ONE-TIME PURCHASE COST FACILITIES CLEANING $ - $ - See Notes description above.

Facility Address
Dollar Amount
Per Basic
Cleaning
Number of
Times Per Year
Total Cost Per
Year
SM1
Beverly/Rodeo 4 $ - SM2
Rodeo/Camden 4 $ - SM3
Camden/Bedford 4 $ - SM4
Bedford/Roxbury 4 $ - SM5
Roxbury/Linden 4 $ - 438 N. Beverly Dr. - 439 N. Cañon Dr. $ - 4 $ - 450 N. Crescent Dr. $ - 4 $ - 9361 Dayton Way $ - 4 $ - 333 N. Crescent Dr. $ - 4 $ - 345 N. Beverly Dr. $ - 4 $ - 216 S. Beverly Dr. Roof Top Only $ - 4 $ - $ -

POWER WASHING-BASIC CLEANINGE
$ -
$ -
$ -
$ -
$ -
$ - $ - $ - $ - $ -
$ - $ - $ - $ -
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 450 N. Rexford Dr. $ - 4 $ - 9510 Brighton Way $ - 4 $ - 440 N. Camden Dr. $ - 4 $ - 221 N. Crescent Dr. $ - 4 $ - 461 N. Bedford Dr. $ - 4 $ - 321 S. La Cienega Blvd. $ - 4 $ - 241 N. Cañon Dr. - 242 N. Beverly Dr. (Public Gardens) $ - 4 $ - 9333 W. 3rd St. $ - 4 $ - TOTAL Power Washing-Basic Cleaning Cost $ - 4 $ - $ - ONE-TIME PURCHASE COST POWER WASHING $ - NOTE:

Job Classification
FULLY

BURDENED

HOURLY RATEF
Day Porter $ - Lead Day Porter $ - Night Janitor $ - Lead Night Janitor $ - Supervisor Day $ - Supervisor Night $ - If you have other janitorial staff categories, please list:
$ - $ - NOTE:

F The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

OTHER AS-NEEDED JANITORIAL WORKG
E Power washing pricing must include all expenses (labor, equipment, supplies, etc.). Provide pricing for power washing four times per year at each parking structure.

HOURLY RATES FOR AS-NEEDED JANITORIAL WORKF, G
Please fill out the following if applicable to your company.

Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 0%
Manufacturer's discount (-) or markup (+) for as-needed supplies/equipment 0%
NOTE:

The work shall be approved by City in writing, or an Individual Project Order (IPO) shall be issued by the City, before any additional work, billing or demand of payment will be initiated. The payment terms shall be agreed to by both parties in writing. If the scope of the engagement changes or the cost of the engagement will exceed the notto-exceed amount, then the Contractor shall obtain written permission, or an amendment to the IPO as applicable, from the City.

Subcontractor discount (-) or markup (+) for as-needed subcontracting (for lump sum estimate)
G As-needed work may be charged based on the rates in the agreement. Alternatively, upon City's request for as-needed work, Contractor shall provide to City a lump sum estimate cost of additional work, along with a not-to-exceed estimate, which shall include material, labor and expenses.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

APPENDIX G

CHECKLIST FOR GREYSTONE MANSION
Greystone Mansion cleaning checklist for day porter
Updated summer 2022
Daily: weekday
Check main public restrooms upon arrival
Check main public restrooms before leaving, restock
Clean exterior doorknobs
Clean water fountain by public restrooms
Check and follow specific instructions on posted weekly schedule Daily: weekend
Check main public restrooms upon arrival
Clean wedding prep rooms & pool area restrooms
Check restroom and sinks in catering kitchen, restock
Check main public restrooms before leaving, restock
Clean exterior doorknobs
Clean water fountain by public restrooms
Check and follow specific instructions on posted weekly schedule Weekly:

Damp mop first floor main hallway
Dust mop grand staircase
Dust railings of grand staircase or use soft brush attachment to vacuum Clean restrooms in mansion by staircase
Damp mop first floor card room
Dust & remove cobwebs in hallway, card room, and alcove Dust living room floor using mop covered with low-lint wipe Sweep servant staircase
Wash living room glass doors & windows reachable from ground to remove smudges Wash Card Room windows reachable from ground level to remove smudges Wash front door windows to remove smudges
Vacuum mats: by doors, servant hall, etc.

Sweep stairs from front door to upper landing
Sweep portico & portico sconces
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS
Dust library floor using mop covered with low-lint wipe Dust woodwork in library using cotton cloth or soft brush attachment to vacuum Dust mop 2nd floor landing
Dust wainscot/chair rail in main hallway and card room
Clean historic kitchens
Sweep rotunda stairs
Vacuum theatre carpet
Dust & sweep bowling alley and billiard room floors (no water) Dust and sweep theatre rotunda entry and stairway, including sconces Dust and sweep ADA entrance to theatre from west garage, including ADA lift Check sconces on exterior of mansion for cobwebs and plant debris DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS
Monthly:

Clean* dining room
Clean breakfast room
Clean living room
Clean library
Clean north guest room, including bathroom
Clean south guest room, including bathroom
Clean solarium
Clean historic kitchens
Clean first floor alcove
Clean ladies lounge
Dust mop upstairs hallway
Vacuum carved panels surrounding staircase with soft round brush attachment Dust sconces in hallways reachable from ground with cotton cloth or soft brush Dust or vacuum with soft round brush attachment wainscot & chair rail in 2nd floor hallway Dust windows/window wells in servant hallway, remove spiderwebs, etc.

Clean master suite (bedroom, sitting room, two bathrooms, two dressing rooms) Dust living room balcony
Clean Lucy bedroom, including bathroom & dressing room
Clean Timothy's bedroom, including bathroom
Clean Patrick's bedroom
Clean gun room
Clean 2nd floor historic kitchen
Clean 2nd floor alcove
Clean 2nd floor servant hallway
Clean north hallway
Clean William's bedroom, including bathroom
Clean Larry's bedroom (Notes: Do not move furniture. Take care when vacuuming window seat.

Do not clean mirror in dressing table. Dust furniture with cotton cloth, low lint wipe, or soft round brush attachment on vacuum.)
Clean boys study
Brush theatre seats
Sweep stage, dust railings and lights reachable from ground Sweep and dust exterior stairs offstage
*Clean room includes:

Dust door with soft brush or vacuum with soft round brush attachment Dust wainscot & chair rail (if present)
Clear windows, corners, etc. of spiderwebs
Clean corners, floors, windowsills, etc. of white spots from spiders DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS
Clean floor according to material instructions for wood, tile, linoleum, etc. Dustsconces if reachable from ground
Vacuum window seat & cushion, if applicable
Dust all horizontal surfaces
Check windows for smudges
Wipe down all light switches, outlets, door
knobs, etc. Dust window sills with cotton cloth
or low lint cloth
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills

APPENDIX H

SQAURE FEET OF CARPET
Location
Square
Feet of
Building
Estimated
Percentage of
Carpet
Estimated
Square Feet
of Carpet
Police Department 92,000 65% 59,800
Library 92,000 80% 73,600
City Hall 68,000 85% 58,000
Information
Technology 4,000 60% 2,400
Graphic & Print
Services Center 9,000 20% 1,800
Fire Station No. 1 6,566 90% 5,909
Fire Station No. 2 1,083 70% 758
Fire Station No. 3 1,021 30% 306
CPR Training Room
and Office 1,733 90% 1,559
Fitness Center 4,678 5% 234
Public Works
Headquarters 32,000 50% 16,000
Public Works
Warehouse 6,000 30% 1,800
Fleet Services
Center/Fuel Island 3,300 10% 330
La Cienega Park
Community Center
and Park Restrooms 7,540 35% 2,639
La Cienega Tennis
Center 6,439 15% 966
La Cienega/Frank
Fenton Field Park
Restrooms 300 0%
Coldwater Park,
Preschool Center, and
Restrooms 1,230 10% 123
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
Roxbury Park
Community Center
and Park Restrooms 19,970 40% 7,988
Roxbury Park
Clubhouse 2,964 10% 296
Will Rogers Park
Restrooms 126 0%
Greystone Park 3,000 75% 2,250
Greystone Park
plus 46,000
(Mansion) 1,600
Beverly Gardens Park
Restrooms 780 0%
3rd Street Tour Bus
Zone Restrooms 169 0%
Add Alternate No. 2-
Parking Structures:
345 North Beverly
Drive Parking
Structure 146,000 0%
461 North Bedford
Drive Parking
Structure 205,200 0%
216 South Beverly
Drive Parking
Structure 90,500 0%
9510 Brighton Way
Parking Structure 126,000 0%
9361 Dayton Way/333
North Crescent Drive
Parking Structure: 0%
9361 Dayton Way 247,900 0%
333 North Crescent
Drive Parking
Structure 103,870 0%
221 North Crescent
Drive Parking
Structure 345,120 0%
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
450 North Rexford
Drive Parking
Structure 216,000 0%
Santa Monica Five
Parking Structures 195,000 0%
321 South La Cienega
Blvd. Parking
Structure 129,000 0%
9333 West 3rd St.

Parking Structure 187,500 0%
440 N. Camden Dr.

Parking Structure 154,000 0%
450 N. Crescent Dr.

Parking Structure 260,000 Less than .5% 200
Beverly/Cañon
Parking Structure 250,000 0%
Beverly/Cañon
Gardens Parking
Structure 330,000 0%
Note:
*The City does not have exact measurements of the square feet of carpet for the facilities covered under the RFP. Beverly Hills staff has attempted to develop an estimate as a courtesy in an effort to assist any potential vendors in preparing proposals. However, this is not a precise determination of exact square footage of carpet covered under the RFP. The potential proposer must decide to what extent he/she will utilize this table in developing a proposal. The selected contractor is responsible for meeting the standards of service and completing the designated work for the proposed amount of money, regardless of the level of precision of this table.

The potential proposer or selected contractor may not make any claims against the City in the case that the actual square feet of carpet is different from the estimated square feet on the table.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
APPENDIX H - Square Feet of Carpet
Table H-2 - Square Feet of Carpet at City's Leased Properties (Add Alternate No. 1)*
Site
#
Tenant Facility Address
Square
Feet of
Building
Estimated
Percentage of
Carpet
Estimated
Square Feet of
Carpet
101 327-335 S ROBERSTON
BLVD.
327-335 S ROBERSTON
BLVD.

COMMON AREA /

BUILDING

6,840 0
VACANT 327 S ROBERSTON BLVD 750 N/A

ROBERTSON OPTICAL
327.5 S ROBERSTON
BLVD

750 N/A
VACANT 329 S ROBERSTON BLVD 750 N/A
VACANT 331 S ROBERSTON BLVD 750 N/A
VACANT
331.5 S ROBERSTON
BLVD

750 N/A
CONTEMPO NAILS 333 S ROBERSTON BLVD 750 N/A

SHORTY YOGA
333.5 S ROBERSTON
BLVD

750 N/A

ANU BEAUTY &
THREADING SALON 335 S ROBERSTON BLVD 750 N/A
102 O'GARA COACH 8423 WILSHIRE BLVD.
12,000
104
1945 S. LA CIENEGA
BLVD. (CITY OF LOS

ANGELES)
1945 S. LA CIENEGA
BLVD.

COMMON

AREA/BUILDING

660 0

VACANT GROUND FLOOR

3,026

3,026

MAPLE COUNSELING
CENTER SUITE #100

11,267 N/A

6,000
105
1949 S. LA CIENEGA
BLVD. (CITY OF LOS

ANGELES)
1945 S. LA CIENEGA
BLVD.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
106

SOUTH CRESCENT

PARKING STRUCTURE

ADJACENT
221 N CRESCENT DR

COMMON AREA /

BUILDING

61 0

SENIOR CITIZEN

HOUSING
225 N CRESCENT DR N/A N/A
WHOLE FOODS 239 N CRESCENT DR 26,185 N/A N/A
107 COMMERCIAL
PROPERTY 239 S BEVERLY DR

COMMON AREA /

BUILDING

101 0
MATU RESTAURANT SUITE #100 2,850 N/A N/A

SUN COAST
MERCHANDISE CORP.

SUITE #200
2,850 N/A 500
108

NORTH CRESCENT

PARKING STRUCTURE

ADJACENT
333 N CRESCENT DR

COMMON AREA /

BUILDING

2,246 0

BEVERLY HILLS
MARKET 303 N CRESCENT DR 4,338 N/A N/A

BEVERLY CUSTOM
CLEANERS 309 N CRESCENT DR 1,072 N/A N/A

ART OF JUICE &
WATER 311 N CRESCENT DR 416 N/A N/A
LUKARO 313 N CRESCENT DR 1,288 N/A N/A
PIONEER HARDWARE 315 N CRESCENT DR 4,011 N/A N/A
USPS 323 N CRESCENT DR 2,960 N/A N/A
TUTTO BENE 325 N CRESCENT DR (PART OF
327) N/A N/A
TUTTO BENE 327 N CRESCENT DR 1,648 N/A N/A
109

NORTH BEVERLY

PARKING STRUCTURE

ADJACENT
345 N BEVERLY DR

COMMON AREA /

BUILDING N/A N/A
EREWHON 339 N BEVERLY DR 10,655 N/A N/A
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
110
BEVERLY/CAÑON

PARKING STRUCTURE

ADJACENT
438 N BEVERLY DR/ 439
N CAÑON DR

COMMON AREA /

BUILDING

5,808

1,500
JOHNSON & JOHNSON SUITE #200 3,153

1,500
GUARANTEED RATE SUITE #207 3,900

3,000
MAPLE CENTER SUITE #209 3,113

2,800
VACANT SUITE #220 3,173

2,700
KELLER WILLIAMS SUITE #300 15,762

12,000
VACANT 445 N CAÑON DR 8,806 N/A N/A
WALLY'S WINES 447 N CAÑON DR 6,280 N/A N/A
CRATE & BARREL 438 N BEVERLY DR 38,000 N/A N/A
111 CAMDEN PARKING
STRUCTURE ADJACENT 440 N CAMDEN DR

COMMON AREA /

BUILDING

13,980 0
VACANT 430 N CAMDEN DR 9,335 N/A N/A
BEVERLY BAR 434 N CAMDEN DR 1,432 N/A N/A
112

NORTH BEDFORD

PARKING STRUCTURE

ADJACENT
461 N BEDFORD DR

COMMON AREA /

BUILDING

165 0
RITEAID 463 N BEDFORD DR
14,850 N/A N/A
FEDEX 9680 N SANTA MONICA
BLVD

1,603 N/A N/A
113 OFFICE BUILDING 9400 SANTA MONICA
BLVD

COMMON AREA /

BUILDING

3,685 0
BH VISITORS CENTER UNIT #102
2,025

1,000
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills

BH CHAMBER OF
COMMERCE UNIT #201 5,175

4,500
MCDEVITT UNIT #301
5,175

4,500
HERITAGE WINES 467 N CAÑON DR
1,473 N/A N/A
114 RODEO PARKING
STRUCTURE 9510 BRIGHTON WAY

COMMON AREA /

BUILDING

135 0

WHAT GOES AROUND
COMES AROUND 9520 BRIGHTON WAY 3,378 N/A N/A
FERRAGAMO 357 N RODEO DR
9,599 N/A N/A
VACHERON 365 N RODEO DR
1,515 N/A N/A
DAVID YURMAN 371 N RODEO DR
3,471 N/A N/A
115 THIRD ST OFFICES 331 FOOTHILL RD

COMMON AREA /

BUILDING

5,553 0
THE AGENCY UNIT #100 8,576

-
THE AGENCY UNIT #150 2,023

1,750
UTA UNIT #170 3,461

2,900
UTA UNIT #200 16,706

13,500
UTA UNIT #300 16,908

13,500
GOOGLE UNIT #400 11,781

7,500
CBH CABLE TV UNIT #470 4,576

1,500
116 240 N BEVERLY DR 240 N BEVERLY DR / 241
N CAÑON DR

COMMON AREA /

BUILDING

1,661

500

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR UNIT
#170

432 N/A N/A

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR UNIT
#180

895 N/A N/A

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR UNIT
#200

9,927 N/A N/A
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
SWEET BEVERLY 240 N BEVERLY DR UNIT
#150

306 N/A N/A
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#300

3,843

1,500
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#350

1,169 0
FREM INVESTMENTS 240 N BEVERLY DR UNIT
#370

1,186

1,186
SWEET BEVERLY 240 N BEVERLY DR

VITRINE A

45 N/A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE B

45 N/A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE C

45 N/A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE D

45 N/A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE E

45 N/A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE F

45 N/A N/A
117 W 3RD ST 9268-9298 W 3RD ST

COMMON AREA
26,693 0
VACANT 9268 W 3RD ST
19,008

5,000
CREDIT UNION 9298 W 3RD ST
1,902

1,500
*
The City does not have exact measurements of the square feet of carpet for the facilities covered under the RFP. Beverly Hills staff has attempted to develop an estimate as a courtesy in an effort to assist any potential vendors in preparing proposals. However, this is not a precise determination of exact square footage of carpet covered under the RFP. The potential proposer must decide to what extent he/she will utilize this table in developing a proposal. The selected contractor is responsible for meeting the standards of service and completing the designated work for the proposed amount of money, regardless of the level of precision of this table. The potential proposer or selected contractor may not make any claims against the City in the case that the actual square feet of carpet is different from the estimated square feet on the table.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
Appendix I Access to Locations
Location of
General City
Facilities
Locations of
Parks and Open
Spaces - Debris
Removal, Trash
Receptacle
Service, and
Amenity Care
Description of public access
available
Police
Department
Secured access; requires notice and
chaperone.

Library
Ground floor mostly accessible to the
public, except for counter spaces
and offices. Second floor offices and
meeting spaces accessible with
notice and chaperone.

City Hall City Hall Complex
Portions of ground floor accessible to
public. Portions of building
accessible during public meetings.

Remainder of building (e.g., offices)
require notice and chaperone.

Outside areas accessible to the
public.

Information
Technology/G
raphic & Print
Services
Center
Requires notice and chaperone for
access
Fire Stations
No. 1, No. 2,
and No. 3
Secured access; requires notice and
chaperone
CPR Training
Room and
Office
Requires notice and chaperone for
access
Fitness Center
Requires notice and chaperone for
access
Public Works
Headquarters
Requires notice and chaperone for
access
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
Public Works
Warehouse
Requires notice and chaperone for
access
Fleet Services
Center/Fuel
Island
Requires notice and chaperone for
access
La Cienega
Park
Community
Center and
Park
Restrooms La Cienega Park
Mostly accessible to the public
except offices and meeting spaces
require notice and chaperone.

Outside areas accessible to public.

La Cienega
Tennis Center
La Cienega Tennis
Center
Building requires notice and
chaperone for access. Outside areas
accessible to public.

La
Cienega/Fran
k Fenton Field
Park
Restrooms Frank Fenton Field
Restrooms and outside areas
accessible to public.

Coldwater
Park,
Preschool
Center, and
Restrooms
Coldwater Canyon
Park (1100 Beverly
Dr. and adjacent
areas including
northeast of
Coldwater Canyon
Fire Station 2
[Bridle Path])
Accessible to the public except
preschool center is secured access
and requires notice and chaperone.

Outside areas accessible to public.

Coldwater Canyon
Reservoir
(southeast corner
Coldwater Canyon
and N. Beverly) Outside areas accessible to public.

Roxbury Park
Community
Center and
Park
Restrooms Roxbury Park
Mostly accessible to the public
except offices and meeting spaces
require notice and chaperone.

Outside areas accessible to public.

Roxbury Park
Clubhouse May require notice and chaperone.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
Will Rogers
Park
Restrooms
Will Rogers
Memorial Park
Restrooms and outside areas
accessible to the public.

Greystone
Park Greystone Park
Requires notice and chaperone for
access to buildings. Outside areas
accessible to public.

Beverly
Gardens Park
Restrooms
Beverly Gardens
Park
Restrooms and outside areas
accessible to the public.
3rd Street
Tour Bus
Zone
Restrooms Accessible to the public.

Beverly Hills
Community Dog
Park
Need permit to enter. Can be viewed
from outside.

Tow Yard/Credit
Union
Requires notice and chaperone for
access.

Arnaz Mini-Park Accessible to the public.

Reeves Mini-Park Accessible to the public.

Hamel Mini-Park Accessible to the public.

Maltz Mini-Park Accessible to the public.

Oakhurst MiniPark Accessible to the public.

Rexford Rest MiniPark Accessible to the public.

Sierra/Sunset
Pocket Park Accessible to the public.

Parking
Structures
(Add Alternate
No. 2)
Generally, the parking structures are
publicly accessible. The exception is
that most offices and restrooms are
not publicly accessible (unless
special access is obtained).

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
APPENDIX I - Access to Locations
Table I-2 - Access to City's Leased Properties (Add Alternate No. 1)
Site
#
Tenant Facility Address Description of Public Access Available 101 327-335 S
ROBERSTON BLVD.
327-335 S

ROBERSTON
BLVD.

COMMON AREA /

BUILDING
Can access parking area adjacent to alley and
entry areas adjacent to sidewalk
VACANT
327 S ROBERSTON
BLVD Requires notice and chaperone for access

ROBERTSON

OPTICAL
327.5 S
ROBERSTON BLVD Requires notice and chaperone for access VACANT
329 S ROBERSTON
BLVD Requires notice and chaperone for access
VACANT
331 S ROBERSTON
BLVD Requires notice and chaperone for access
VACANT
331.5 S
ROBERSTON BLVD Requires notice and chaperone for access

CONTEMPO NAILS
333 S ROBERSTON
BLVD Requires notice and chaperone for access

SHORTY YOGA
333.5 S
ROBERSTON BLVD Requires notice and chaperone for access

ANU BEAUTY &

THREADING SALON
335 S ROBERSTON
BLVD Requires notice and chaperone for access
102 O'GARA COACH 8423 WILSHIRE
BLVD.
104
1945 S. LA CIENEGA
BLVD. (CITY OF LOS

ANGELES)
1945 S. LA
CIENEGA BLVD.

COMMON

AREA/BUILDING
Requires notice and chaperone for access
VACANT GROUND FLOOR Requires notice and chaperone for access

MAPLE COUNSELING
CENTER SUITE #100
Requires notice and chaperone for access
105

SOUTH CRESCENT

PARKING

STRUCTURE

ADJACENT
221 N CRESCENT
DR
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills

COMMON AREA /
BUILDING Exterior areas are publicly accessible.

SENIOR CITIZEN

HOUSING
225 N CRESCENT
DR N/A

WHOLE FOODS
239 N CRESCENT
DR Requires notice and chaperone for access
106 COMMERCIAL
PROPERTY 239 S BEVERLY DR

COMMON AREA /

BUILDING
Exterior areas can be viewed from street/alley.

Interior requires notice and chaperone for access.

MATU RESTAURANT SUITE #100 Requires notice and chaperone for access

SUN COAST

MERCHANDISE
CORP.

SUITE #200 Requires notice and chaperone for access
107

NORTH CRESCENT

PARKING

STRUCTURE

ADJACENT
333 N CRESCENT
DR

COMMON AREA /
BUILDING Exterior areas are publicly accessible.

BEVERLY HILLS
MARKET
303 N CRESCENT
DR Requires notice and chaperone for access

BEVERLY CUSTOM

CLEANERS
309 N CRESCENT
DR Requires notice and chaperone for access

ART OF JUICE &
WATER
311 N CRESCENT
DR Requires notice and chaperone for access
LUKARO
313 N CRESCENT
DR Requires notice and chaperone for access

PIONEER

HARDWARE
315 N CRESCENT
DR Requires notice and chaperone for access
USPS
323 N CRESCENT
DR Requires notice and chaperone for access
TUTTO BENE 325 N CRESCENT
DR Requires notice and chaperone for access

TUTTO BENE
327 N CRESCENT
DR Requires notice and chaperone for access
108

NORTH BEVERLY

PARKING

STRUCTURE

ADJACENT
345 N BEVERLY DR

COMMON AREA /

BUILDING N/A
EREWHON 339 N BEVERLY DR Requires notice and chaperone for access DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
109
BEVERLY/CAÑON

PARKING

STRUCTURE

ADJACENT
438 N BEVERLY
DR/ 439 N CAÑON
DR

COMMON AREA /

BUILDING
The following common areas are publicly
accessible: second-floor exterior pedestrian
promenade/walkway; exterior elevators and two
loading areas in the building's alleyway. (The
elevators and corridors inside the leased building
require notice and chaperone for access.)

JOHNSON &
JOHNSON SUITE #200 Requires notice and chaperone for access GUARANTEED RATE SUITE #207 Requires notice and chaperone for access MAPLE CENTER SUITE #209 Requires notice and chaperone for access VACANT SUITE #220 Requires notice and chaperone for access KELLER WILLIAMS SUITE #300 Requires notice and chaperone for access VACANT 445 N CAÑON DR Requires notice and chaperone for access WALLY'S WINES 447 N CAÑON DR Requires notice and chaperone for access CRATE & BARREL 438 N BEVERLY DR Requires notice and chaperone for access 110

CAMDEN PARKING

STRUCTURE

ADJACENT
440 N CAMDEN
DR

COMMON AREA /

BUILDING
Ground-level rear parking area in the back of the
building is accessible from alleyway. Small interior
common corridor requires notice and chaperone
for access.

VACANT
430 N CAMDEN
DR Requires notice and chaperone for access

BEVERLY BAR
434 N CAMDEN
DR Requires notice and chaperone for access
111

NORTH BEDFORD

PARKING

STRUCTURE

ADJACENT
461 N BEDFORD
DR

COMMON AREA /
BUILDING The rear loading area/common area is accessible.

RITEAID 463 N BEDFORD
DR Requires notice and chaperone for access
FEDEX 9680 N SANTA
MONICA BLVD Requires notice and chaperone for access
112 OFFICE BUILDING 9400 SANTA

MONICA BLVD

COMMON AREA /

BUILDING
Exterior entry approach on ground level is
accessible. Interior common areas (e.g., lobby,
corridors, etc.) and terrace on roof require notice
and chaperone for access.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
BH VISITORS CENTER UNIT #102 Requires notice and chaperone for access

BH CHAMBER OF
COMMERCE UNIT #201 Requires notice and chaperone for access MCDEVITT UNIT #301 Requires notice and chaperone for access HERITAGE WINES 467 N CAÑON DR Requires notice and chaperone for access 113 RODEO PARKING

STRUCTURE
9510 BRIGHTON
WAY

COMMON AREA /
BUILDING Requires notice and chaperone for access.

WHAT GOES

AROUND COMES
AROUND
9520 BRIGHTON
WAY Requires notice and chaperone for access.

FERRAGAMO 357 N RODEO DR Requires notice and chaperone for access.

VACHERON 365 N RODEO DR Requires notice and chaperone for access.

DAVID YURMAN 371 N RODEO DR Requires notice and chaperone for access. 114 THIRD ST OFFICES 331 FOOTHILL RD

COMMON AREA /
BUILDING Exterior common areas are publicly accessible.

THE AGENCY UNIT #100 Requires notice and chaperone for access THE AGENCY UNIT #150 Requires notice and chaperone for access UTA UNIT #170 Requires notice and chaperone for access
UTA UNIT #200 Requires notice and chaperone for access
UTA UNIT #300 Requires notice and chaperone for access
GOOGLE UNIT #400 Requires notice and chaperone for access CBH CABLE TV UNIT #470 Requires notice and chaperone for access 115 240 N BEVERLY DR
240 N BEVERLY DR
/ 241 N CAÑON
DR

COMMON AREA /

BUILDING
Public restrooms on the ground level, colonnade,
and alleyway/loading areas are publicly accessible.

The interior first floor lobby, corridor, restrooms
(third floor), interior elevators and stairs require
notice and chaperone for access.

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR
UNIT #170 Requires notice and chaperone for access

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR
UNIT #180 Requires notice and chaperone for access

TOMMY'S BEVERLY
HILLS
235 N BEVERLY DR
UNIT #200 Requires notice and chaperone for access
SWEET BEVERLY 240 N BEVERLY DR
UNIT #150 Requires notice and chaperone for access
FREM INVESTMENTS 240 N BEVERLY DR
UNIT #300 Requires notice and chaperone for access
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
FREM INVESTMENTS 240 N BEVERLY DR
UNIT #350 Requires notice and chaperone for access
FREM INVESTMENTS 240 N BEVERLY DR
UNIT #370 Requires notice and chaperone for access
SWEET BEVERLY 240 N BEVERLY DR

VITRINE A N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE B N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE C N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE D N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE E N/A
SWEET BEVERLY 240 N BEVERLY DR

VITRINE F N/A
116 W 3RD ST 9268-9298 W 3RD
ST
COMMON AREA Parking lot area and outside of entrance to 9268 W. 3rd St. is accessible.

VACANT 9268 W 3RD ST Requires notice and chaperone for access CREDIT UNION 9298 W 3RD ST Requires notice and chaperone for access DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16 Custodial Maintenance Services
City of Beverly Hills
Appendix J-Site Visits
Site visits are scheduled for Wednesday, October 12, 2022.

Please do not come to the site visits if you have any symptoms of COVID-19, the common cold, or influenza, including but not limited to a fever (100 degrees or higher), cough, or trouble breathing. You may be asked to leave if you exhibit any of these symptoms. We strongly recommend that you wear a face covering to respect the space of others, as we will be in the presence of other City staff in offices, as well as visitors.

MEETING DETAILS FOR WEDNESDAY, OCTOBER 12, 2022
SITE #1: Greystone Mansion, 905 Loma Vista Drive 8:00AM-9:30AM Please arrive at 8:00AM to give yourself time to park. Site visit will start at 8: 15AM sharp.

Please sign in on sign-in sheet.

Meeting location: This meeting is before park hours, so the gate will be open halfway with a sign saying "Park Closed". Please drive around the sign and follow the park drive to the very top, where it empties into a large parking lot. The meeting location is in the parking lot and attendees will walk through the property from there.

Site #2: 450 N. Rexford Dr. Parking Structure (Add Alternate No. 2) 1 0:00AM-11 :00AM
Park at 450 N. Rexford Dr. parking structure. Meet in front of elevators on ground floor of parking structure.

Site #3: 331 Foothill Rd. Office Building (Add Alternate No. 1, City's leased property) 11: 1 0AM-12NOON
Walk from 450 N. Rexford Dr. to meeting location, or park at 9333 W. Third St. parking structure. Meet outside lobby between office building and parking structure.

LUNCH (on your own) 12NOON-12:45PM
Site #4: City Hall, 455 N. Rexford Dr. 12:45PM-1 :55PM
Walk to meeting location or park at 450 N. Rexford Dr. Meet outside at front main entrance of City Hall (at security checkpoint) on Rexford Dr.

Site #5: Police Department, 464 N. Rexford Dr. 2:05PM-3:30PM Meet at the second floor entrance to the Police Department (accessed from the Boat Court, which is the sunken patio between Rexford Dr. and Civic Center Dr.). (Parking is at 450 N. Rexford Dr.)
Site #6: Library, 444 N. Rexford Dr. 3:35PM-5:00PM
Meet in front of the Library's main entrance.
(Parking is at 450 N. Rexford Dr.)
RFP 23-350-16: CUSTODIAL MAINTENANCE SERVICES

CITY OF BEVERLY HILLS

APPENDIX K

INVENTORY LIST FOR PARK/OPEN SPACE

CUSTODIAL CONTRACT
Park/Open Space
Name
Trash
Receptacles
Benc
hes
Picnic
Tables
Drinking
Fountains
Dog Bag
Dispensers
BB
Q'S
La Cienega Park 34 19 4 9 3 4
La Cienega Park Tennis
Center 10 2
Frank Fenton Field 3 1 1
Coldwater Canyon Park 8 8 4 2 1
Coldwater Canyon Park
Reservoir Park 6 4 1
Roxbury Park 66 62 27 9 2 24
Will Roger's Memorial
Park 15 15 1
Greystone Park 17 18
Beverly Gardens Park 54 46 4 21
Beverly Hills Community
Dog Park 1 11 2 5
City Hall Complex 16 11
Tow Yard/Credit Union 2 2
Arnaz Mini Park 2 4 1 2
Reeves Mini Park 4 6 2 1 1
Hamel Mini Park 2 2 1
Maltz Mini Park 3 5 1
Oakhurst Mini Park 3 1
Rexford Rest Mini Park 2 3 2 1
Sierra/Sunset Pocket
Park 1
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F bruary 28 20 , d 14, 2023- 23; June 12
, 2023; and ~ugust 8 and
, 2023. eptember
606 Monterey Pass Road
Monterey Park, CA 91754
(800) 560-6700
October 31st, 2022
The City of Beverly Hills
345 Foothill Road
Beverly Hills, CA 90210
To Whom It May Concern,
Thank you for including Merchants Building Maintenance in your request for a cleaning proposal. We are pleased to submit the following proposal for janitorial services at your facility in response to your recent inquiry. We believe this proposal offers you a high quality cost effective solution to your cleaning needs.

Merchants Building Maintenance has wide-ranging experience in servicing your industry and we can continue to be an excellent partner for The City of Beverly Hills. We do all we can to exceed your expectations and take pride in customer satisfaction.

If there is any additional information we may provide, please do not hesitate to contact us. All of us at Merchants Building Maintenance look forward to the opportunity of continuing our partnership with you.

Sincerely,
Amanda Haas
Director of Business Development
Merchants Building Maintenance, LLC
(626) 862-2404
[email protected]
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F merchants
building maintenance
3 | Page
The following proposal provides some background information on Merchants Building Maintenance and details our services capabilities within the janitorial services industry. As the incumbent company for this account, we are uniquely positioned to provide a pricing and management proposal that pulls from our intrinsic knowledge of the account.

Since the beginning of our partnership with the City of Beverly Hills, we have self-performed 100% of our work, not relying on sub-contractors or franchisees, and we plan to continue to do so. Our company operational structure is based off of a self-performance model, and we strongly believe that it allows us to provide the highest level of service not only to the City of Beverly Hills, but to our entire portfolio of clients throughout the Southwest. We appreciate this opportunity to continue our work with The City of Beverly Hills and look forward to a lasting partnership.

Below is a summary of the information that you will find enclosed in this proposal:
• Corporate Profile
• Service Capabilities Map
o Local Organization Structure
• MBM-Works Work Validation Software
• Firm Qualifications
o Experience Form and Qualifications Questionnaire
• Work Statement
o Quality Control Program
o KPI's
o Management Team
o Water Conservation + Green Cleaning
o Safety Programs
o Training Programs
• Staff Qualifications

PROPOSAL SUMMARY
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 3 | Page
Merchants Building Maintenance is a family owned and operated company with more than 6,000 employees and annual sales of more than 140 million dollars. Merchants is one of the largest janitorial service companies in the west. Our size and scope allow us to be cost effective while our commitment to quality and service make us exceptional.

Merchants is headquartered on the West Coast with branch offices in nine western states.

Our regional offices enjoy the autonomy that allows them to compete regionally by using applicable pay rates, benefits and standards of their unique geographic area. Regional managers and supervisors are free to determine strategies and actions that reflect the needs of their local clients with the support of the home office.

Since our founding we have committed ourselves to providing quality service, as a result we have compiled a portfolio of loyal and distinguished customers who have stayed with us year after year.
 Family Owned and Operated
 6,000+ Employees
 $100,000,000 Annual Sales
 100% Self-Performed Services
We would be happy to introduce you
to our team and give you a firsthand
look at our performance.
“Customer satisfaction and
retention is a true measure of our
success.”

COMPANY OVERVIEW
MBM Corporate Profile
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F I
4| P a g e
Merchants Building Maintenance
Service Capabilities
Merchants is unique in our approach to
service in the integrated facilities
management sector. Rather than just using
subcontractors, or “partners” to provide the
service, we use our own employees,
supervised by our supervisors, managed by
our managers, and inspected by our
inspectors.

This approach allows us to have much more
direct control over the entire service delivery
process. Additionally, this also provides more
income for our employees on the front lines
that are providing the service.

No other cleaning company self-performs as
many sites as we do across California,
Nevada, and Arizona. Therefore, no other
cleaning company has as many Managers,
Supervisors, and Utility Crews in these
markets.

This depth of management and supervision
resources allows us to provide the hands-on,
consistent service that our clients expect
from us.

We are a member of the SEIU Local 1877 janitorial service workers Union. We currently do not have any pending lawsuits or litigations against the company, and have not had any that have occured since the January 1st, 2010 date that was provided in the RFP.

We are certified Women-Owned
Business by the National
Women's Business Enterprise
National Council.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F .. 11.ioinen's Business Enterprise C . • ~ "1 ,o el1i/Ji . ~~O Merchant Building Maintenance Company ~01) 11i.'ho ltb MA.\.'nSl'uD> nlt.1 \tlBENCs \CIJ1d:utls :ai; :a \t°oinen s I-~ ~'1'1)rise CWBE).

This u.-nif'IC".itkin afflnra ~ 00.-.lrk~ \:'i \\ 00\:lfl-Ollncd. oper.uc.'d ill1d rorwrollc.<tl lnd L~ \r,dkl 1oo;J.igh 1hr <hie~ ExptatJcn Data: 061JMOI!
WBeNC N."bOIW Certtr.Rle Nl,ln'tler Z00.51ZJ761
UNSPSC C- 7&110000
'N:t;IC...-wtt~-~11'(1--b,~a.,.
lfMJWW(am•W'IIM.J'li(OIC~.._.~
13 | P a ge

OUR CERTIFICATES
Women Owned Business Certification
Merchants Building Maintenance is certified as
a Women-Owned Business by the Women’s
Business Enterprise National Council.

WBENC's world-class certification is accepted
by more than 1,000 corporations representing
America's most prestigious brands, in addition
to many states, cities and other entities.

WBENC Certification validates that a business
is 51 percent owned, controlled, operated, and
managed by a woman or women. To achieve
WBENC Certification, women owned
businesses complete a formal documentation
and site visit process which is administered by
one of WBENC's 14 regional partner
organizations.

CIMS & CIMS Green Building Certification with Honors
Merchants Building Maintenance has been
awarded both CIMS and CIMS Green Building
Certification with Honors. With these
certifications, Merchants has established its
capability to deliver not only consistent quality
service but also to provide green cleaning
services and help customers achieve points
under the LEED Green Building Rating System.

These certifications give us the tools and
programs to boost productivity while continuing to
provide high quality, sustainable services that
protect occupant health and meet customer
demands. Our CIMS certifications help us better
run our contract cleaning service by positioning
our employees as experts in their field.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F CiB CERTIFIED
HONORS
Having undergone a comprehensive assessment oP its management structure and grnn cl•anin,g opvratioru by 1110 irldeP1ndvnt accrV'Oite<I CIMS·GB •:nenor Merchants Building Maintenance, LLC
Orange County Operations
is hereby CERTIFIED WITH HONORS to the
ISSA Cleaning Industry Management Standard Green Building Criteria ,i,nd h.i,5 successfully demonstrated a comm1tment to the delivery of environmentally r,,cfe<&blc sc-,vlces designed to me-ct customer needs tind e11:peclat.1ons. 15S
This C,e,rtificatt0n is valid April 22, 2016 throu~h April 21 , 2018.

Jooo Sllrrett. E,:ewlive OirectOf
1$SA
,v,ot:::'),. 1r \'lbmen,Bu.,;,_Er,cq,ri.,e
W D.Cl ~''-' NirionalCrundl
~omen's Busin~ Enterprise Ce .
_,,,_\~~M h B 'Id' . . ~& ... ~er ere ant UJ mg Mamtenance Company ~O.i) who !Tu n'Ct:'SSf'uD) mrt WllE.i\' s ~mdud-. :IS :i \'romeos lh~ Ein--rp,i.,;e, ~'UE).

TI1ioi: l'l'llifk:.1tlun affirms~ bu.-.lr'k: ~ WOO'lafl·™lll.--d. qlenl1.-d w.l ~lr,:~ Jrd L'I ,~ilid 1hm.1gh 1he <l:ue herein. ~OOl')D.lto:06,'j0/~15
WBENC ~ CM:r!ir.11te-Ntnitier 200Sl:ZJ76I
NAJC8Co,on $6lntJ
LmSPSCCoon 1611riXJOO
'N:tf(:~Wlf:.~wil~•'d~bt'IM:r.wn&.-.
~('nm-.,.,.11'11,((JC~-'nlll"~

MBMWORKS
Real-Time Work Validation System
A fully customizable work validation reporting solution MBMWorks is a revolutionary real time enhanced cleaning work validation system that utilizes QR code scanning software to create an enhanced cleaning report card. This report catalogs real time data on when a particular area has been cleaned, what cleaning activities were performed, and any notifications on the status of that particular area.

This new technology is provided at no cost to our customers, giving them a much-needed solution to provide real-time data on the cleaning being performed at their locations.

As disinfection cleaning becomes more and more critical, placing a QR code in the specific rooms or areas of our clients' facilities not only ensures that disinfection procedures are being done as required, but also provides us and our clients with important reporting information that can be reviewed in our regularly scheduled Business Reviews.

Beyond the pandemic, the adoption of QR code technology improves the overall health of facilities by assuring consistent cleaning and disinfecting activities are effectively communicated to the custodial staff to reduce the spread of seasonal viruses.
• 100% Free
• Real-Time Reporting
• Customizable Dashboard
• Optimizes Time on Site
for our Cleaners
• Full Set-up and
Implementation in under
Two Weeks
• Custom Portfolio
Reporting Capabilities
5 | P a ge
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

EXPERIENCE
Qualifications Questionnaire
Client References:

Company Name: Southern California Gas Company
Address: 106 locations in Southern California
Contact Name: Marc Moore, Facilities Manager
Client Contact Information: (310) 466-5791 [email protected] Services Provided: Day porter and night cleaning services, general housekeeping, floor work, window washing, pressure washing, carpet cleaning
Key Personnel: 62 total MBM employees assigned to this job Monthly Cost: $160,000
Annual Cost: $1.92 Million
Length of Contract: Client since 2016
Company Name: Riot Games
Address: 12312 W Olympic Blvd, Los Angeles, CA 90064
Contact Name: Julio Caballero, Facilities Manager
Client Contact Information: (323) 286-8298 [email protected] Services Provided: Day porter and night cleaning services, general housekeeping, floor work, window washing, pressure washing, carpet cleaning
Key Personnel: 57 total MBM employees assigned to this job Monthly Cost: $225,000
Annual Cost: $2.7 Million
Length of Contract: Client since 2015
Company Name: City of Long Beach
Address: 275 Magnolia Ave, Long Beach, CA 90802
Contact Name: David Carter, Customer Business Manager II, P3 Operations Client Contact Information: (714) 493-9883 [email protected] Services Provided: Day porter and night cleaning services, general housekeeping, floor work, window washing, pressure washing, carpet cleaning
Key Personnel: 35 total MBM employees assigned to this job Monthly Cost: $130,000
Annual Cost: $1.56 Million
Length of Contract: Client since 2016
All services for the above clients referenced are 100% self-performed by Merchants Building Maintenance
5 | P a ge
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 8 | Page
We enter and track work orders from inception to completion. The status of open requests that are scheduled can be reviewed and updated in real time via smartphone or computer. Work orders are generated and dispatched by our staff via email to be sent to our on-site management and supervision.

Once the work order is completed, it can be closed immediately within the field.

TRACKING ACCOUNTABILITY PERIODIC SERVICES ITINERARY
All work requests clearly define who is responsible
for the work and the time that is involved in
completion. All requests are time stamped, and
automatic escalations are triggered by that time,
notifying management.

This report provides an itinerary of all the
upcoming periodic cleaning tasks for the Project
Management Team. It is an invaluable tool for
making sure that these scheduled tasks are
completed. A copy of this report is kept on-site in
the log book with a copy sent to your office and
our corporate office.

COMMUNICATION
As the requested cleaning tasks are completed
and work orders are closed, the reporting system
is updated. Supervisory personnel follow up on
service issues and requests to ensure all work is
completed to our high standards. Any problems
that emerge from this follow up are immediately
corrected and the communication loop is then
closed only when our customers are absolutely
satisfied.

QUALITY CONTROL & PERFORMANCE
Work Order Tracking
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Tracking Work Orders by Case Type
9%
Tracking Work Orders by Performance
100
95 90
8 80
7 70
65 60
55 50
- -
-I= ,-
F"' - - - - -,__ -
- -- -- - - - - 1st 2nd 3rd
Qoarler Quarter q_uarl~e_r ________ _____,
Maio Building
reas
7 P a ge
In order to deliver a consistently valuable service
to our customers, we believe we must “inspect
what you expect.” We provide incentives to all
levels of our organization to help foster a culture
of quality service. We set high standards and
continually measure our performance to maintain
those standards. We utilize advanced and refined
processes to deliver high quality cleaning to each
of our clients.

In addition to our ongoing management and
supervision, Regular Daytime Inspections are
conducted by one of our full-time quality control
representatives on as frequent of a basis as the
client requires, whether that be weekly, monthly or
quarterly. The result of these inspections, along
with any comments by your personnel or tenants,
will be reported immediately to management for
our prompt action and follow through.

Our quality control inspectors are independent of line management and supervision. This independence allows them to be as objective as possible in their assessment of the quality of the service.

The completed Quality Control Form is submitted
to the Branch Manager, Regional Operations
Manager and Regional Vice President of
Merchants after each visit to your facility. Our
management then evaluates the information and
takes any corrective actions that may be needed
to rectify any areas of concern.

Our Quality Control Inspectors communicate
directly with your tenants or personnel and make
sure that their concerns are addressed before they
become a problem. Their requests are noted on
the report which can be made available to you so
that you are aware of them.

QUALITY CONTROL FORM
Our Quality Control Form is specially created to meet the needs of each customer location. Each of our employees is educated on the quality control procedures to keep the level of service and communication to our standards. We carefully document all processes of the site inspection to ensure the quality of our services.

QUALITY CONTROL & PERFORMANCE
We Inspect What You Expect
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F • - AT&T 3G 5:36 PM
Building Exterior
a , 2 J 4 5
"•""•0 0 0000-•
Building Exterior Problem Areas • If
0 Sidewalks ,-----.

G Parking Lot
0 Entry
0 Drive Thru
0 Walk Off Mats
G Storefront Doors
0 Trash Container
ATM
Merchants’ Green Cleaning Program includes the use of green cleaning products and procedures required for our customers to earn points toward LEED (Leadership in Energy and Environmental Design) certification.

The efficient use of labor through increased productivity is a significant aspect of our Green Cleaning Strategy. Merchants uses up to date equipment, supplies and methods to reduce man hours while maintaining superior results. Other strategies include the following products and methods:
▪ Green Seal Certified Products
▪ Equipment, Methods, Supplies & Training
▪ Recycling Program
▪ Environmentally Friendly Chemical Dispensing Systems
▪ Recycled Consumable Restroom Products
▪ Micro-fiber Cloths and Pads
▪ Environmentally Safe Chemicals, Cleaning Solutions
▪ Recapture & Disposal Methods
▪ Rechargeable Batteries
▪ Reduction of Paper Waste
Merchants Building Maintenance is proud to be CIMS Green Building Certified with Honors.

Merchants will be able to recommend
alternate ways to cut costs in the facility once
on the job. We will find use of equipment and
supplies that will enable us to reduce labor
hours. This will allow us to show you cost
reductions over the life of the contract.

We have also utilized industry standards
in reducing your current headcount.

Based on experience in like facilities we
believe in our proposed staffing.

Merchants being a family-owned and
operated business can pass on the
savings of not having shareholders that
other corporations experience. This will
assist in providing and maintaining the
lowest competitive cost.

GREEN CLEANING
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ISSA
CIMS®

GB CERTIFIED

WITH HONORS
Merchants Building Maintenance ensures the success of our Green Cleaning program in the following ways:
▪ Maintain/Enhance Indoor Air Quality
▪ Improve Worker and Occupant Safety
▪ Ensure Sustainability
▪ Reduce Cleaning Costs
▪ Use of Durable Products
▪ Lower Total Environmental Impact
▪ Fewer Harmful Emissions
▪ Employee Education Program
▪ Reduced Absenteeism
▪ Water Conservation
▪ Participation in Local Incentive Programs
▪ Promoting Environmental Awareness and Responsibility
Merchants Green Maintenance Program Guides You On The Path To More Sustainable Cleaning Solutions DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Entryway
~ttlng
Systems &
Building Sfto
Malnt.nanc•
Oeanlng
Tools and
Equipment
Cle•nlng Chemlc:als
Sran with low cnv,ronmcmal impact
cleaning cf>em,cals and dispensing systems.
1nclud1ng Green Seal certified and blobased chemicals, and other products with a ma·c cnv11onrncmally prcfcroblc profile.
□
O•enlng Tools a Equlpm.nt
Ut1l1zo low cnv1ronmcot11J impact clcamng
eqwpmern, mclud,ng vacuum cleaners
cerrJfied Green I ahef by the Carpet & Rug
lnswute, microfiber technology and
much more. ,-,.,...;:-a----,
D
Entryway Matting Systems nd Bulldlng
Site Malnt.nanc•
Reduce t/Je amount ofd1rt emenng tlle
bwld1ng and develop clcanmg strategics
to mmntmn your entryway syswms as
well as ex tenor walkways.

D
R.c:ydlng
Divert wasl8 from landfills
with a recycl,ng program
for paper. plasrlc & glass,
as well as l,gllt hulbs and hattcnes. o[I]
merchants
building maintenance
Stew•rckhlp & Contlnuota lmprovem.nt
Parrner wull MBM to 1mplemcm and
commur11ca rc law 011wronn1cmal m,pact
clcarnng JXJlicy and training. Commit to
cont mued improvement m your mamtenance operat10t1 and 1mrsue LE[D ccn,ficauon far your bwldmg.

Water Effid•nt Acu•sorlu
Conserve water and mcrcaso hygiene
with no-touch restroom accessories.
11 | P a ge

MAINTAINING A SAFE AND HEALTHFUL ENVIRONMENT
Creating a safe work environment enables us to realize cost savings which we use to fund our Safety Training Program. The fund pays for our Safety and Training Manager, Worker’s Compensation Bonus, and our Safety Lotto. A partner who understands the value that these systems can add to your facility and operations is crucial to the success of the program.

SAFETY DEPARTMENT SAFETY TRAINING
Our in-house Safety Director is a specialist in the
field of work place safety and is accessible to the
employees and our clients. In addition, he
conducts on-site inspections to guarantee that the
procedures are being administered properly.

All employees receive an employee orientation
and training manual with live instruction and
demonstrations of the procedures.

DRIVER SAFETY PROGRAM
Driver record checks are performed before any
employee begins driving a company vehicle. A
valid driver’s license is a mandatory requirement.

Each vehicle is numbered and is equipped with a
GPS tracker system which is monitored by our
Safety Department.

MONTHLY MEETINGS
Driver record checks are performed before any
employee begins driving a company vehicle. A
valid driver’s license is a mandatory requirement.

Each vehicle is numbered and is equipped with a
GPS tracker system which is monitored by our
Safety Department.

OSHA
To ensure OSHA requirements are being met, we
use and monitor a tracking log at each of our
locations.

SAFETY PROGRAMS
Training & Certifications
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

CAUTION
WET
FLOOR
!!!.!

SAFETY AWARENESS
Our staff is trained to be alert and aware of safety
needs for themselves and the people around
them.

CAUTION
WET
FLOOR
!!!.!
12 | P a ge

MERCHANTS SAFETY LOTTO
A cornerstone of our safety awards program is
our Safety Lotto. Every month we distribute
Safety Lotto cards that have a safety message
on top of the card. Our employees sign and
return the bottom of the cards and return that
portion to their supervisor or manager. The cards
are placed in a raffle and the winning cards for
the $50, $100, $250, $500 and $1,000 prizes are
awarded.

The employees are eligible for larger prizes if the
members of their team or branch have not had
an injury in the prior month. This creates an
environment where employees want to work
safely and they also make sure that the other
members of their team work safely.

Every year Merchants Building Maintenance raffles off a new car as well as lots of new computers and cash to our employees.

To be eligible to win, an employee simply needs to have had no injuries in the prior year. This program has been hugely successful at increasing our employee’s awareness of safety on the job. No other cleaning company has a safety awards program that even comes close.

SAFETY PROGRAMS
Safety Awards Program
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F eHUB MANAGEMENT SYSTEM
Work Ticket and Reporting Solutions
Management reporting and timekeeping solutions in the field We utilize eHub to manage all of our timekeeping, work ticket tracking, and quality assurance reporting both at our branch offices and in the field. Our employees clock in and out using the eHub Timekeeper, which is geo-fenced and updates the system in real time. This means that if we have a no show or there is an issue with a clock-in, one of our dedicated Timekeepers can resolve the issue immediately, 24 hours a day, 7 days a week.

If one of our managers receives a request or encounters any issues, they create a work ticket in eHub that updates in our system and alerts our entire line of management. The work ticket stays open in the system until the task is completed and pictures are uploaded so that it can be closed out.

Our Quality Assurance Team uses this same software to submit their inspection reports in the field. We create a fully customizable inspection check-off sheet within eHub that our QA Team accesses from their phones and tablets. They complete their inspections and submit them, updating our system in real time. This information can then be used to analyze trends and resolve any deficiencies before they become problems. This reporting is also utilized during our Quarterly Business Reviews and other check-in meetings with our customers to track service delivery and overall client satisfaction.

All of these work tickets, reports, and inspection results are made fully available to our customers and can be accessed through the eHub Customer Portal.
• Workforce Management
• Work Ticket Tracking
and Reporting
• Geo-fenced Timekeeping
• Employee and Customer
Self-Service Portals
• Quality Assurance
reporting
10 | P a ge
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ~~\ : ••• (~}JJ;))JJ'
•
•

CLEANING PROTOCOLS
In Accordance with CDC Guidelines
Preparatory Practices
All Merchants employees at all levels of the company are instructed to call in sick and avoid reporting to work if they have a fever or feel ill. Supervisors are instructed to send home any employees that exhibit flulike symptoms and notify their direct manager. Supervisors should also notify their manager if they learn of any confirmed cases of COVID-19 exposure within their facility.

Employees are reminded to:
• Cough or sneeze in a tissue and dispose of in trash, if one is not available cough or sneeze in sleeve and immediately wash hands after.
• Wash hands frequently with soap and water for a minimum of 20 seconds. If soap and water are not immediately available, use an alcohol-based hand sanitizer. • Avoid touching eyes, nose, and mouth, especially with unwashed hands. • Follow protocol for use of personal protective equipment.

Prevention
Cleaning staff shall prioritize using disinfectant for the cleaning of non-porous “touch point” surfaces that can cause contamination and the spread of colds and flu, such as:
• Door handles, doorknobs and push plates
• Handrails
• Elevator buttons – both on the interior of elevators and hallway call buttons • Countertops, tables
• Bathroom countertops and faucet handles
• Toilet flush controls
• Soap dispenser
• Light switches
• Faucets
• Vending machines
• Drinking fountains
Established protocols are only effective if the technicians implementing them are properly trained. This is where Merchants preventative cleaning excels compared to a standard cleaning or janitorial company. We have years of experience in not only biohazard and trauma cleanup, but specifically with previous viral outbreaks such as SARS. All of our technicians are trained on the proper use of the cleaning products and systems as well as the correct use of personal protective equipment (PPE). This is important to not only protect the technicians, but also reduce the chance of cross-contamination or further spread of the virus.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

CLEANING PROTOCOLS
In Case of Exposure
Post-Exposure Disinfection
Merchants Building Maintenance has developed a two-stage post-exposure disinfection process to provide the most effective cleaning possible. This process involves disinfection of all horizontal surfaces as well as any high-touch points such as door handles, elevator buttons, escalator rails, etc with hospital-grade disinfectant. Next, we use a specialized aerosol system to provide the most complete coverage and disinfection of your facility. This two-stage disinfection process provides the most comprehensive cleaning available. We use EPA registered hospital-grade disinfectants throughout the entire process. • We use CDC approved and EPA registered industrial-strength disinfectants with a broad spectrum kill claim
• All infected materials are cleaned, disinfected, and properly disposed of as biohazard waste • Fully encapsulated personal protective equipment (PPE) and full-face respirator masks are worn at all times by our certified cleanup technicians
• We adhere to a stringent COVID-19 demobilization process for our equipment, trucks and waste storage areas
Immediately following an exposure, the CDC recommends closing off areas used by the ill person and waiting 24 hours or as long as possible before beginning to clean and disinfect, opening doors and windows to improve air circulation.

In a crucial situation such as COVID-19 exposure, you need experts who not only know how to properly decontaminate your facility but have experience in doing so. Merchants Recovery Management has not only completed COVID-19 decontamination projects across the country we also have years of experience in dealing with previous viral outbreaks. We understand the delicate nature of managing a decontamination project when a facility is exposed, and will work with you to make sure all aspects of your project are handled with the utmost professionalism.

If your facility has a confirmed or suspected case of COVID-19, Merchants Recovery Management has established protocols to provide the most effective decontamination available. We developed these protocols and procedures by working with renowned experts in the field of environmental science as well as our internal infection decontamination experts. We are dedicated to ensuring that each facility disinfection plan is followed, including: decontamination procedures, employee personal protective equipment, and disinfectant product use. In addition, we have a clear project communication plan to keep all stakeholders updated each step of the way. We understand that often the impact of exposure to a virus such as COVID-19 goes beyond the facility itself and affects morale of personnel, customers, residents, students and even the general public. Having an effective decontamination plan completed by leading experts in the field of clean up and remediation is critical.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F --- IIIIK...~-a!.\( ~ ~ \,............__ _ ___,
Training Topics for Managers, Supervisors, and Cleaners include:
▪ Customer Service
▪ Product Safety Handling
▪ Tools, Equipment, and Supply Management
▪ Problem Resolution
▪ Employee Relations
▪ Management Skills
Management Training Supervisor Training
Each of our managers is trained within the
Merchants Building Maintenance business
guidelines. Participation in management
techniques, employee relations and hands on field
training are all part of the management program.

Our management group is a knowledgeable team
with many decades of experience dedicated to
providing efficient, quality performance and
maintenance of our contract obligations. Our
management works closely with all levels of our
supervision and your representative to ensure
customer satisfaction.

Our supervisor training program is
comprehensive. Cleaners in supervisory positions
participate in ongoing training with our supply
vendors and then bring their knowledge back to
the site and train the individual janitors. We
encourage promotion from within and allow
opportunity for our cleaners to advance to
supervisory positions once evaluated for ability
and desire to do so.

Training Topics covered for Managers,
Supervisors and Cleaners, include:
▪ Customer Service
▪ Product safety handling
▪ Tools, equipment and supplies management
▪ Problem Resolution
▪ Employee Relations
▪ Management Skills
Merchants believes team work is essential to
achieving superior cleaning practices. As a result,
we pair new employees with experienced cleaners
for more hands-on training at the actual job site.

Janitor Training
Merchants uses an easy to follow format to train
employees on cleaning effectively and safely. Our
Trainer’s guide includes the following steps:
▪ Explain Each Step - Visual aids as well as
live instruction are given on how to prepare
and be safe for the task about to be
completed
▪ Show Each Step - Employees watch a live
demonstration from the trainer on how to
properly clean the specific area
▪ Do Each Step - Employees get to do the
work themselves with hands on training
▪ Review Each Step - The work is reviewed
and any additional professional tips are given
Specialty Care / Utility Training BENEFITS
▪ Higher Level of Cleaning
▪ Lower Costs
▪ Safer Work Environments
▪ Reduced Turnover
▪ Professional Interactions
Our specialty cleaners receive separate training on items such as floor care, carpet and fabric care, wood, stone and metal restoration. Merchants’ uses only state of the art equipment for our specialty care division. Our advanced training classes ensure proper application of the skills at the job site. Our qualified specialty care workers receive formal certification recognizing them as experts in their field.

PERSONNEL PRACTICES
Management Training
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ^^
Foreman/Site Supervisor
▪ Directly responsible for the performance of the daily routine ▪ Fully instructed on our cleaning responsibilities, procedures, and periodic cleaning schedules ▪ On-the-job at all times and able to inspect the work and maintain quality standards every day ▪ Charged with the primary responsibility of maintaining your facilities to your complete satisfaction Regular training meetings are conducted to update our Site Supervisors on the latest.. • Cleaning techniques and products
• Modifications at your facilities
• Changes made to provide consistent maintenance service Service Satisfaction Incentive
▪ The Foreman/Site Supervisor receives a quarterly bonus based on client satisfaction to make sure all the corners are clean
▪ Attends a monthly training meeting to stay up to date with the latest cleaning practices and safety procedures
Area Managers Service Satisfaction Incentive
Our Area Managers are full-time
professionals in the field. They conduct the
regular night-time inspections of your
facilities. Our supervisors are constantly in
your building checking the work and training
of our employees. They can be radiodispatched from our Corporate Office at any hour to follow up on all service requests,
periodic tasks, or emergencies.
▪ Each member of our Area Managers
receives a monthly bonus as recognition
of a job well done, which is based on the
level of client satisfaction and safe
working practices at each location.

Prizes are awarded at regular meetings
that are held with our Area Managers to
update them on new cleaning standards
and practices.

PERSONNEL PRACTICES
Our Team in the Field
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
27 B0785-0001\2722491v2.doc
PROPOSER’S CHECKLIST
TO THE PROPOSER:

The following checklist is provided for the convenience of both you and the City to help eliminate errors or omissions which may render your proposal non-responsive. Please check all appropriate lines and submit this page with your proposal.

1. Pricing Forms (Include Pricing Forms for Add Alternate No. 1 and Add Alternate No. 2) __________

2. Cover Letter __________

3. Proposal Summary __________

4. Profile on Proposing Firm __________

5. Qualifications of Proposer and References __________

6. Work Statement __________

7. Staff Qualifications and Inventory of Staff by Position __________

8. List of Subcontractors (see form below) and Explanations Additional Forms

9. Signature Page and Legal Status __________

10. Experience Form And Qualifications Questionnaire __________

11. Affidavit of Non-Collusion __________

12. Contractor’s Industrial Safety Record __________

13. Contractor’s Certificate Of Non-Discrimination __________

14. Proof of Liability Insurance1 __________

15. Designation of Subcontractors __________

16. Acknowledgment of Addenda __________
1 The proposer must submit a current Certificate of Insurance as part of the proposal, with the understanding that the Certificate may need to be revised to meet the City’s insurance requirements if the proposer is selected.
__________
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ✓
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RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
18 B0785-0001\2722491v2.doc
SECTION 7: SIGNATURE PAGE AND LEGAL STATUS
Signature Page and Legal Status
The undersigned certifies that he is an official legally authorized to bind his firm and to enter into a contract should the City accept this proposal.

Proposal By
(Name of Firm)
Legal Status of Proposer: Please Check as appropriate.

A. Corporation
State of Incorporation
B. Partnership
List Names of Partners
C. DBA
List DBA
D. Other
Please Explain
Signature of Proposer Title
(Authorized Signature)
Signature of Proposer Title
(Authorized Signature)
Address
City State Zip
Phone
Signed this Day of 20
Merchants Building Maintenace, LLC
California
Director of Business Development
606 Monterey Pass Road
Monterey Park CA 91754
(323) 881-6700
25th October 22
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
20 B0785-0001\2722491v2.doc

EXPERIENCE FORM AND QUALIFICATIONS QUESTIONNAIRE
The Proposer shall provide fully the following information. Failure to fully complete the required information shall render the Proposal non-responsive and eliminate the proposal from further consideration.

Experience must include municipal/government or large commercial/retail properties.

1. Proposer has been engaged in the Custodial Services business under the present business name ____________________________________________ for ______ years.

Business license # ________________, jurisdiction _____________________________.

2. The Proposer will provide on company business letterhead information for at least three relevant custodial maintenance programs since 2010. (If a custodial maintenance contract prior to 2010 covered large building areas [i.e., over 1 million square feet or annual contract amount exceeds $500,000], one of these may be counted towards the three.):
a. Client business name, location, and personal contact and title with telephone number and email. b. Scope of Services including description of services provided, number and type of buildings serviced, total square footage serviced, and percentage of work for which the proposer was responsible. c. Key personnel and subcontractors employed, and total staff assigned to project, including number of supervisors. Identify whether the key personnel and subcontractors who participated in those projects are proposed for this custodial maintenance contract with the City of Beverly Hills. d. Approximate monthly cost and annual contract cost.
e. Number of years the Proposer has continuously serviced the account and which years. f. Statement of the Proposer’s adherence to the schedule and budget.

The Proposer understands that all listed clients and references may be contacted by the City for the purpose of evaluating proposals.

Merchants Building Maintenance, LLC 61
01310077 Monterey Park, CA
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly HIiis

AFFIDAVIT OF NON-COLLUSION
(TO BE EXECUTED BY PROPOSER AND SUBMITTED WITH PROPOSAL) State of California
ss.

County of Los Angeles
Av:n tl!Lr/._p._ Hula J I being first duly swam, deposes and says that he or she is PfrXW?t (Jf' &s:iV\RSS ~of(H.tV(};rftu-rvh!Lvuc ~yq,~ MA-Mter1h~party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or Indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposer; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal.

ATTACH APPROPRIATE

NOT ARY ACKNOWLEDGMENTS
21 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F

ACKNOWLEDGMENT
A notary public or other officer completing this
certificate verifies only the identity of the individual who signed the document to which this certificate is
attached, and not the truthfulness, accuracy, or
validity of that document.

State of California LO •
County of S ANGELES
On O c.,(,>~ 2. / , 2.<'>Z. ,_ before me, CEQLIA Y. LEE, NOTARY PUBLIC (insert name and title of the officer)
personally appeared AmfirtJ. t:.. • H-t1t &\ .S ~-
who proved to me on the basis of satisfactory evidence to be the person(s) w.hose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their_ sigr,ature(s) on the instrument the person(s}, or.the entity upon behalf of which the person(s} acted, executed the instrument.

I certify under PENAL TY OF PERJURY under the laws of the State of California theft tlie foregoing paragraph is true and correct.

WITNESS my hand and official seal.
(Seal)
RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
22 B0785-0001\2722491v2.doc
CONTRACTOR’S INDUSTRIAL SAFETY RECORD
This information must include all janitorial or custodial maintenance work undertaken in the State of California by the Contractor and any partnership, joint venture or corporation that any principal of the contractor participated in as a principal or owner for the last five calendar years and the current calendar year of this submittal. Separate information shall be submitted for each such partnership, joint venture, corporation or individual contractor. The Contractor may attach any additional information or explanation of data that he/she would like to be taken into consideration in evaluating the safety record. An explanation must be attached discussing circumstances surrounding any and all fatalities.

Five Calendar Years Prior and Current Year
ITEM 2017 2018 2019 2020 2021 2022
Number of Contracts
Total Dollar amount of
Contracts (Thousands of $)
Number of Fatalities *
Number of lost workday cases
*Number of lost workday cases
involving permanent transfer
to another job or termination
of employment *
Number of lost workdays *
NOTE: *The information required for these items is the same as required for columns 3 to 6, Code 10, Occupational Injuries and Illness, OSHA 102.

Date
0 0 0 0 0
4 111
2 6
3 153
6 1
61 154
10 7
6 3
126
10/25/22
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
23 B0785-0001\2722491v2.doc
CONTRACTOR’S CERTIFICATE OF NON-DISCRIMINATION
As a supplier of labor, materials, supplies, goods or services to the City of Beverly Hills, the firm listed below certifies that it does not discriminate in its employment with regard to race, color, religion, sex, or national origin; that it is in compliance with all applicable federal, state, and local directives, and executive orders regarding non-discrimination in employment; and that it agrees to pursue positively and aggressively the principle of equal opportunity in employment.

The undersigned agrees specifically:

1. To establish and observe employment policies which affirmatively promote opportunities for minority persons at all job levels.

2. To communicate such policies to all persons concerned, including all firm employees, outside recruiting services, especially those serving minority communities and the minority communities at large.

3. To take affirmative steps to hire minority employees within the firm.

Firm Name of Proposer
By:

Signature of Authorized Officer ____________________________ Title of Officer DATE:

Please include any additional information available regarding equal opportunity employment programs now in effect within your firm:

Merchants Building Maintenance
Director of Business Development
10/25/22
Merchants Building Maintenance is an Equal Opportunity Employer.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F ACORD® CERTIFICATE OF LIAB,LITY INSURANCE I DATE (MM/DDIYYYY) ~· 5/31/2022
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTEIA CONTRACT BETWEEN THE ISSUING INSURER(S}, AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pol~cy(ies} must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the olicy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of suc(:I endorsement(s).

PRoDucER Bolton Insurance Services LLC C,;JNTACT
NAME:
3475 E. Foothill Blvd., Suite 100 ft,~NJ~ i=vt1• (626) 799-7000 1r~ Nol: (626) 583-2117 Pasadena, CA 91107
i~~~SS:

INSURER(Sl AFFORDING COVERAGE NAIC#
www.boltonco.com 6004772 1.buRERA: Nationwide Mutual Insurance Company (A+XV) 23787 ~--•--~- ·- INSURED INSURER e: Safetv National Casualtv Corporation (A+XIV) 15105 Merchants Building Maintenance INSURER c: Federal Insurance Companv (A++XV) 20281 1190 Monterey Pass Road Monterey Parl< CA 91754 _INSURER D: AMCO Insurance Companv (A+XVl 19100 11 suRER E, Berkshire Hathawav Homestate Ins Co (A++XVl 20044 - 11 SURER F: Great American Insurance Comcanv (A+XIVl 16691 COVERAGES CERTIFICATE NUMBER: 68542472 REVISION NUMBER:

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVEi BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT. TERM OR CONDITION Olt ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDEq BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSR TYPE OF INSURANCE ADDL SUBR POLICYEFF POLICY EXP LTR ,.,.,n ,wun POLICY NUMBER fMM/DO/YYYYI IMM/DO/YYYYI LIMITS A :_t_ COMMERCIAL GENERAL LIABILITY ✓ ✓ ACP3048735298 6/1/2022 6/1/2023 EACH OCCURRENCE s 1000000 □ CLAIMS-MADE W OCCUR DAMA<.:,t:,J9E""", ,a., PREMISES Ea occurrence I $1000000 - MED EXP {Any one person) $0
- PERSONAL & ADV INJURY s 1,000 000
GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE s2,000,000 =l POLICY [2J mg: DLoc PRODUCTS - COMP/OP AGG S2.000 000 OTHER: $
A AUTOMOBILE LIABILITY ✓ ✓ ACP3048735298 6/1/2022 6/1/2023 COMBINED SINGLE LIMIT /Ea accidentl s1 ooo ooo - .L ANYALITO BODILY INJURY (Per person) s
OWNED - SCHEDULED AUTOS ONLY AUTOS BODILY INJURY (Per accident) s - HIRED - NON-OWNED PROPERTY DAMAGE -----·- AUTOS ONLY AUTOS ONLY IPer accidenll $ - - $
D .L UMBRELLA LIAS 1 0CCUR ACP3048735298 6/1/2022 6/1/2023 EACH OCCURRENCE $5 000 000 EXCESS LIAB CLAIMS-MADE AGGREGATE S5 000 000
OED I I RETENTION sO I s
8 WORKERS COMPENSATION ✓ SP4066615 Excess WC (CJI) 6/1/2022 6/1/2023 I PER I I OTH- ANO EMPLOYERS' LIABILrrY / STATUTE ER E Y/N MEWC336956 (AOS) 1/1/2022 1/1/2023 ANYPROPRIETOR/PARTNER/EXECUTIVE □ E.L EACH ACCIDENT S1000000 OFFICER/MEMBER EXCLUDED? N/A (Mandotory In NH) E.L DISEASE· EA EMPLOYEE s1 nnn nnn lf~es, describe under ; D SCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT S1000000 C Fidelity/3rd Party Crime 81585028 I 6/1/2022 6/1/2023 Limit $1 MIUDed. $25,000 A Rented Equipment ACP3048735298 ! 6/1/2022 6/1/2023 Limit: $40,000/item; Ded. $2,500 F Excess Liability - Occurrence TUE257195104 ! 6/1/2022 6/1/2023 $5,000,000 Excess of $5,000,000 Umbrella '
DESCRIPTION OF OPERATIONS I LOCATIONS /VEHICLES (ACORD 101, Additional Remarks Schodule, fnay be attached If more space Is required) Workers Comp is Self-Insured under California Certificate of Consent to Self lnsu1 '3 #1793 for California operations.

GL & Auto Additional Insured acply per CG81860319 & AC70060316 attached, or ly if required by written contracUa~reement. GL Primary & Non-Contributory Wording apples per CG20010413 attached. GL, Auto & XSWC ,Vaivers of Subrogation a~ply per G81860319, AC70060316 0456000113XWC attached. GL, Auto, Umb & XSWC cancellation Clauses apply per IL00171198, Al ~70060316 & SPWC090 attached. Re: Operations of the Named Insured.

Additional lnsured(s): City of Beverly Hills elected Officials, Officers and employee I,.

CERTIFICATE HOLDER ( ANCELLATION
Cl~ of BeverlYi Hills SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 34 N. Foothi I Road ACCORDANCE WITH THE POLICY PROVISIONS.

Beverly Hills, CA 90210
A UTHORIZEDREPRESENTATlVE c!.~r.a~
I c hervl Feia
© 1988-2015 ACORD CORPORATION. All rights reHrved.

ACORD 25 (2016/03) The ACORD name and logo are eglstered marks of ACORD 695U472 I MERCH-1 I (1) MBM 6.1.22 renewal, 1.1.22 005 WC I Nancy Cadwallader I 5/ 1/2022 3:37:18 PM (PDT) I Page 1 of 12 RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
25 B0785-0001\2722491v2.doc

DESIGNATION OF SUBCONTRACTORS
List all subcontractors doing work in connection with this Scope of Services, if any. The proposer shall provide for each subcontractor listed a brief description of the services and the dollar value of the services to be subcontracted. Subcontractor Legal
Entity Name
Address, Phone
Number, and Email
Brief Description of
Services
Dollar Value of
Services
N/A
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
26 B0785-0001\2722491v2.doc

ACKNOWLEDGMENT OF ADDENDA
Proposal of: _____________________________________
(Proposer Company Name)
To: City of Beverly Hills, Department of Public Works
Ref: Custodial Maintenance Services
RFP No.: 23-350-16
The undersigned proposer hereby acknowledges receipt of the following addenda to the RFP (initial if applicable).

Note: If there was only 1 Addendum, initial just the first blank after No. 1, not all 5 blanks below.

If there are more addenda than listed here, attach another page acknowledging receipt of the addenda.

No. 1_____
No. 2_____
No. 3_____
No. 4____ ______ No. 5_____
No. 6_____
Respectfully submitted,
Proposer:____________________________________
_ By: __________________________________________
(Authorized Signature for Proposer)
Name printed):________________________________ Title:__________________________________________ Date:_________________________________________ Merchants Building Maintenance, LLC
Merchants Building Maintenance, LLC
Amanda Haas
Director of Business Development
10/25/22
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Merchants Building Maintenance, LLC.

Corporate Office
606 Monterey Pass Road
Monterey Park, CA 91754
(800) 560-6700
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Staffing Plan - City of Beverly Hills-Custodial Maintenance Classification I Subtotal Subtotal I Total Hours Per Hours Per Hours Per Week (Mon.- Week (Sat. Week Fri.) and Sun.) Operations Managers and Supervisors - All Areas 104.00 16.00 120 Base scope of 20 locations (Day Porters, Floor Techs and Cleaners) 521 .00 68.00 589 Parks Debris Pickup/Amenity Care (Day Porters) 200.00 90.00 290 City Leased Properties - Add Alt. No. 1 (Day Porters and Cleaners) 252.55 16.00 268.55 All Parking Structures- Add Alt. No. 2 (Day Porters and Cleaners, not including 290.15 64.00 354.15 Pressure Washinq or Weeklv Power Sweeoinq ) Question# 1: Are any Managers or Supervisors also performing cleaning services on a regular basis? If so, please describe No, they are 100% dedicated employees to the supervision of the facilities. Question# 2: What is your multiplier to calculate weeks per month? Our weekly multiplier per month is 4.35
Company Name: Merchants Building Maintenance
Date: January 19, 2023
!Revised I
Subtotal Subtotal Total
FTE - day FTE -night or FTE
porters after-hours
cleaners
1 2 3.00
4 10.75 14.75

7.25 7.25

2.50 4.15 6.65

5.00 3.85 8.85
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I
RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
SECTION 10A: MONTHLY LUMP SUM PROPOSED PRICING
TO: THE MAYOR AND COUNCIL MEMBERS OF THE CITY OF BEVERLY HILLS The undersigned, having carefully examined the site conditions and the Contract Documents for

CUSTODIAL MAINTENANCE SERVICES
HEREBY PROPOSES AND AGREES to commence the Work per the Agreement; to furnish all labor, materials, equipment, transportation, service, sales taxes, and other costs necessary to complete the Work in strict conformity with the Contract Documents, at prices indicated in this Proposal Form.

Total Lump Sum Price _Monthly_ ($289,848.60) based on detail price breakdown shown in Section 108.

Respectively submitted,
(Signature)
Wallace E.Reid
(Printed Name)
Regional Vice President
(Title)
9/21/2023
(Date)
B0 785- 0001 \ 27 22 4 91 v 2. doc
83 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F SECTION 10B: COST OF SERVICES (ONGOING/REGULAR) !Revised RFP 23-350-16: Custodial Maintenance Services City of Beverly Hills General Note: The total monthly costs for ongoing/regular custodial maintenance includes the complete scope of services outlined in this RFP, including, but not limited to, management and administrative responsibilities, financial and records management, legal compliance, etc. 84 B0785- 0001\272249lv2.doc
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F Name of Proposing Firm: Merchants Building Maintenance, LLC NOTES:

Date: 10/25/22
RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
A Proposed Labor Hours Per Month and Proposed Labor Cost Per Month for ongoing/regular janitorial labor must correspond. For example, Proposed Labor Cost Per Month CANNOT be less than the Proposed Labor Hours Per Month multiplied by lowest hourly labor rate. Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services.

B Proposer to list below what is included in "PROPOSED OTHER COSTS PER MONTH." C Cost estimates in this table for consumables, supplies, and equipment at the fire stations are for standard, routine cleaning.

PROPOSED OTHER COSTS PER MONTH consist of the following (attached additional sheets if necessary):

None.

Please also list any one-time purchase costs of supplies, equipment, etc., if any, which would occur in Year 1 of the Contract:

Type Cost
$ ___ _
Type Cost
$ ___ _
85 B0785-0001\2722491v2.doc
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F 1 1
1 1
1 1
1 1
1 1
1 1
1 Location

POLICE DEPARTMENT
(LIBRARY
(CITY HALL

INFORMATION TECHNOLOGY/GRAPHIC & PRINT SERVICES CENTER
FIRE STATIONS NO. 1, NO 2, AND NO. 3

CPR TRAINING ROOM AND OFFICE

FITNESS CENTER
(PUBLIC WORKS HEADQUARTERS

PUBLIC WORKS WAREHOUSE
(FLEET SERVICES CENTER/FUEL ISLAND

LA CIENEGA PARK COMMUNITY CENTER AND PARK RESTROOMS

LA CIENEGA TENNIS CENTER
Fenton Field RR's
!COLDWATER PARK, PRESCHOOL CENTER, AND RESTROOMS

ROXBURY PARK COMMUNITY CENTER AND PARK RESTROOMS

ROXBURY PARK CLUBHOUSE

WILL ROGERS PARK RESTROOMS
GREYSTONE PARK (Mansion)

BEVERLY GARDENS PARK RESTROOMS
3rd St Restrooms

SUPERVISION

VEHICLE LEASE & MAINTENANCE
Parks Project
Sun Mon
8 16
8 15
16 4
3 0.5
1 8
3 1
8 4
1 1

1.05 10
2 1 1
10 8
2 2
2 2
16 2.47
45 40
77 165.02
Tue Wed Thu
16 16 16
15 15 15
16 16 16
4 4 4
3 3 3

0.5 0.5 0.5
1 1 1
8 8 8
3 3 3
1 1 1
8 8 8
4 4 4
1 1 1

1.05 1.05 1.05
10 10 10
2 2 2
1 1 1
4 4 4
2 2 2
2 2 2
16 16 16

2.47 2.47 2.47
40 40 40
161.02 161.02 161.02
!Revised I
Proposed Supplies Proposed
Monthly labor Consumables And Other Total
Labor Pay Monthly Cost Supplies Equipment Cost Cost
Fri Sat Rate Labor
16 8 417.6 $19.52 $8,151.55 $13,612.29 $1,141.22 $570.61 $1,242.74 $16,566.86

12.5 12 402.38 $19.52 $7,854.36 $13,116.01 $1,099.61 $549.81 $1,197.44 $15,962.86 16 348 $19.52 $6,792.96 $11,343.58 $951.01 $475.51 $1,035.62 $13,805.72 4 87 $19.52 $1,698.24 $2,835.89 $220.77 $118.88 $257.55 $3,433.09 3 65.25 $19.52 $1,273.68 $2,126.92 $165.58 $89.16 $193.16 $2,574.82

0.5 10.88 $19.52 $212.28 $354.49 $27.60 $14.86 $32.19 $429.14 1 21.75 $19.52 $424.56 $708.97 $55.19 $29.72 $64.39 $858.27 8 174 $19.52 $3,396.48 $5,671.79 $441.54 $237.75 $515.09 $6,866.18 3 65.25 $19.52 $1,273.68 $2,126.92 $165.58 $89.16 $193.16 $2,574.82 1 21.75 $19.52 $424.56 $708.97 $55.19 $29.72 $64.39 $858.27 8 174 $19.52 $3,396.48 $5,671.79 $441.54 $237.75 $515.09 $6,866.18 4 87 $19.52 $1,698.24 $2,835.89 $220.77 $118.88 $257.55 $3,433.09 1 1 30.45 $19.52 $594.38 $992.56 $77.27 $41.61 $90.14 $1,201.58

1.05 22.84 $19.52 $445.84 $744.50 $57.96 $31.21 $67.61 $901.28 10 217.5 $19.52 $4,245.60 $7,089.74 $551.93 $297.19 $643.87 $8,582.72 2 43.5 $19.52 $849.12 $1,417.95 $110.39 $59.44 $128.77 $1,716.54 1 1 30.45 $19.52 $594.38 $992.56 $77.27 $41.61 $90.14 $1,201.58 8 10 208.8 $19.52 $4,075.78 $6,806.15 $529.85 $285.30 $618.11 $8,239.41 2 2 60.9 $19.52 $1,188.77 $1,985.13 $154.54 $83.21 $180.28 $2,403.16 2 2 60.9 $19.52 $1,188.77 $1,985.13 $154.54 $83.21 $180.28 $2,403.16 16 348 $25.26 $8,790.48 $13,884.91 $- $615.33 $1,178.15 $15,678.40

2.47 53.67 $19.52 $1,047.65 $1,749.47 $136.19 $73.34 $158.88 $2,117.88 $98,761.61 $6,835.55 $4,173.25 $8,904.61 $118,675.02
40 45 1261.5 $19.52 $24,624.48 $41,120.47 $3,201.18 $1,723.71 $3,734.42 $49,779.79 162.52 81 4213.36 $84,242.32 $139,882.08 $10,036.73 $5,896.96 $12,639.04 $168,454.81 RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
87 B0785-0001\2722491v2.doc
SECTION 10C: COSTS FOR AS-NEEDED AND/OR ADDITIONAL SERVICES Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain. ____________________________________________________________________________________ TYPE

COST-FULLY BURDENED
HOURLY RATE*
A. DAY PORTER $____________per hour
B. LEAD DAY PORTER $____________per hour
C. NIGHT JANITOR $____________per hour
D. LEAD NIGHT JANITOR $____________per hour
E. PROJECT MANAGER $____________per hour
F.. SUPERVISOR DAY $____________per hour
G.. SUPERVISOR NIGHT $____________per hour
H. CARPET CLEANING (SHAMPOO)
$____________per square
feet (sq ft)
I. UPHOLSTERY CLEANING $____________ per sq ft
J. DRAPERY CLEANING $____________ per sq ft *The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

No, the rates will remain the same for day or night shift.

38.20 46.96

38.20 46.96

54.20 46.96

46.96 0.1800

0.1800

0.1600
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
88 B0785-0001\2722491v2.doc
If you have other janitorial staff categories, please list:
$____________per hour
$____________per hour
$____________per hour
$____________per hour
Proposers may also choose to provide additional sheets detailing other billing rates or costs, if applicable to this Contract.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
89 B0785-0001\2722491v2.doc
SUBCONTRACTOR DISCOUNT (-) OR MARKUP (+) FOR AS-NEEDED SUBCONTRACTING (not including Greystone Mansion)
Flat Fee $_______ OR
Percentage_______%
OR
Other______
MANUFACTURER’S DISCOUNT (-) OR MARKUP (+) FOR AS-NEEDED SUPPLIES/EQUIPMENT (not including Greystone Mansion)
Flat Fee $_______ OR
Percentage_______%
OR
Other______

5.00 5.00
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
90 B0785-0001\2722491v2.doc

SPECIALIZED CUSTODIAL SERVICE FOR GREYSTONE MANSION
DISCOUNT (-) OR MARKUP (+) FOR SUBCONTRACTING SPECIALIZED CUSTODIAL SERVICE FOR GREYSTONE MANSION:

Flat Fee $_______ OR
Percentage_______%
OR
Other______

5.00 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I RFP 23-350-16: Custodial Maintenance Services City of Beverly Hills
SECTION 10D: ESCALATION CLAUSE
It is understood and agreed that the prices shown throughout this document shall apply throughout the term of the issued purchase order and any extensions thereof. Should this Contract extend beyond the first Contract year, escalations may occur but not more frequently than annually, starting May 1, 2024. At least 90 days prior to the annual date, Contractor may request an escalation in the not-to-exceed amount stipulated in the agreement. It is further understood that extension of this Contract is at the City's sole discretion.

4.75% Increase:

PRICE
YEAR2
(Effective May 1, 2024)
$13,767.81 Increase per month
Total Cost: $303,616.41 per month

4.75% Increase:

YEAR3
(Effective May 1, 2025)
$14,421 .78 Increase per month
Total Cost: $318,038.19 per month

4.75% Increase:

YEAR4
(Effective May 1, 2026)
$15,106.81 Increase per month
Total Cost: $333,145.00 per month
YEARS
(Effective May 1, 2027)

4.75% Increase: $15,824.39
Total Cost: $ 348,969.39
Name of Proposing Firm: Merchants Building Maintenance
Date: 9/21/2023
B0 785- 0001 \ 27 22 4 91 v 2. DOC 91
Increase per month
per month
RFP 23-350-16: Custodial Maintenance Services
City of Beverly Hills
92 B0785-0001\2722491v2.doc
SECTION 10E: START DATE
Contractor proposes to mobilize forces to fully implement the Scope of Services from the date of City Council approval within ______________calendar days 1
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I
Merchants Building I
Maintenance Date: 3/1/2023
APPENDIX D - Add Alternate No. 1 Pricing Form - Custodial Maintenance Services at City's Leased Properties

ONGOING/REGULAR MONTHLY CUSTODIAL MAINTENANCE SERVICES AT CITY'S LEASED PROPERTIES When Vacant When Occupied
Proposed Proposed Proposed Proposed Proposed
Square Labor Proposed Labor
Consumables/
Labor Proposed Labor
Consumable Supplies and Proposed TOTAL Cost Per
Site# Tenant Facility Address Supplies/ Cost Per Other Costs Feet Hours Per Cost Per Month
Equipment/ Other
Hours Per
MonthA Supplies Per Equipment Per
Per Month8 MonthF
Month
Costs Per Month
Month Month Month
101
327-335 S ROBERSTON 327-335 S ROBERSTON
BLVD. BLVD.

COMMON AREA/ BUILDING 6,840 6.50 $ 258.18 $ 68.40 32.65 $ 1,195.97 $ 102.60 $ 89.70 $ 60.00 $ 1,448.27 VACANT 327 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 $ - ROBERTSON OPTICAL 327.5 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 VACANT 329 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 $ - VACANT 331 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 $ - VACANT 331.5 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 $ - CONTEMPO NAILS 333 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50 SHORTY YOGA 333.5 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50

ANU BEAUTY &

THREADING SALON
335 S ROBERSTON BLVD 750 1.50 $ 59.58 $ 7.50
102 O'GARA COACH 8423 WILSHIRE BLVD. 12,000
1945 S. LA CIENEGA BLVD.
104 (CITY OF LOS ANGELES) 1945 S. LA CIENEGA BLVD.

COMMON AREA/BUILDING 660 2.50 $ 99.30 $ 6.60 32.65 $ 1,195.97 $ 9.90 $ 89.70 $ 60.00 $ 1,355.57 VACANT GROUND FLOOR 3,026 2.25 $ 89.37 $ 30.26 $ -

MAPLE COUNSELING
$ $ CENTER SUITE #100 11,267

7.75 307.83 112.67
105 (CITY OF LOS ANGELES) 1945 S. LA CIENEGA BLVD.

SOUTH CRESCENT
106 PARKING STRUCTURE 221 N CRESCENT DR

ADJACENT
COMMON AREA/ BUILDING 61 1.00 $ 39.72 $ 0.61 10.00 $ 366.30 $ 0.92 $ 27.47 $ - $ 394.69 SENIOR CITIZEN HOUSING 225 N CRESCENT DR
WHOLE FOODS 239 N CRESCENT DR 26,185 16.75 $ 665.31 $ 261.85 107 COMMERCIAL PROPERTY 239 S BEVERLY DR
COMMON AREA/ BUILDING 101 1.00 $ 39.72 $ 1.01
MATU RESTAURANT SUITE #100 2,850 1.75 $ 69.51 $ 28.50
MERCHANDISE CORP. SUITE #200 2,850 1.75 $ 69.51 $ 28.50

NORTH CRESCENT
108 PARKING STRUCTURE 333 N CRESCENT DR

ADJACENT
COMMON AREA/ BUILDING 2,246 1.75 $ 69.51 $ 22.46 10.88 $ 398.53 $ 33.69 $ 29.89 $ - $ 462.11 1 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I
BEVERLY HILLS MARKET 303 N CRESCENT DR 4,338 2.75 $ 109.23 $ 43.38 UL V Ll"\L I \..U..J IV ,v 309 N CRESCENT DR 1,072 1.00 $ 39.72 $ 10.72 lr1 rAl\1rncART OF JUICE & WATER 311 N CRESCENT DR 416 1.00 $ 39.72 $ 4.16 LU KARO 313 N CRESCENT DR 1,288 1.00 $ 39.72 $ 12.88
PIONEER HARDWARE 315 N CRESCENT DR 4,011 1.00 $ 39.72 $ 40.11 USPS 323 N CRESCENT DR 2,960 1.00 $ 39.72 $ 29.60
TUTTO BENE 325 N CRESCENT DR \r-/-\1"\I Ur0.50 $ 19.86 $ 16.48 '.)")"7\ TUTTO BENE 327 N CRESCENT DR 1,648 0.50 $ 19.86 $ 16.48 109 NORTH BEVERLY PARKING

STRUCTURE ADJACENT
345 N BEVERLY DR

COMMON AREA/ BUILDING N/A
EREWHON 339 N BEVERLY DR 10,655 6.75 $ 268.11 $ 106.55
110 BEVERLY/CANON PARKING 438 N BEVERLY DR/ 439 N

STRUCTURE ADJACENT CANON DR
COMMON AREA/ BUILDING 5,808 15.00 $ 595.80 $ 58.08 86 $ 3,150.18 $ 87.12 $ 236.26 $ 60.00 $ 3,533.56 JOHNSON & JOHNSON SUITE #200 3,153 3.75 $ 148.95 $ 31.53 24.75 $ 906.59 $ 47.30 $ 67.99 $ - $ 1,021.88 GUARANTEED RATE SUITE #207 3,900 4.50 $ 178.74 $ 39.00 30.00 $ 1,098.90 $ 58.50 $ 82.42 $ - $ 1,239.82 MAPLE CENTER SUITE #209 3,113 3.75 $ 148.95 $ 31.13 24.75 $ 906.59 $ 46.70 $ 67.99 $ - $ 1,021.28 VACANT SUITE #220 3,173 3.75 $ 148.95 $ 31.73 24.75 $ 906.59 $ 47.60 $ 67.99 $ - $ 1,022.18 KELLER WILLIAMS SUITE #300 15,762 17.50 $ 695.10 $ 157.62 117.50 $ 4,304.03 $ 236.43 $ 322.80 $ - $ 4,863.26 VACANT 445 N CANON DR 8,806 5.50 $ 218.46 $ 88.06
WALLY'S WINES 447 N CANON DR 6,280 4.00 $ 158.88 $ 62.80 CRATE & BARREL 438 N BEVERLY DR 38,000 24.00 $ 953.28 $ 380.00 111 CAMDEN PARKING

STRUCTURE ADJACENT
440 N CAMDEN DR
COMMON AREA/ BUILDING 13,980 8.75 $ 347.55 $ 139.80 43.75 $ 1,602.56 $ 209.70 $ 120.19 $ - $ 1,932.45 MAREA 430 N CAMDEN DR 9,335 6.00 $ 238.32 $ 93.35
BEVERLY BAR 434 N CAMDEN DR 1,432 1.00 $ 39.72 $ 14.32

NORTH BEDFORD
112 PARKING STRUCTURE 461 N BEDFORD DR

ADJACENT
COMMON AREA/ BUILDING 165 0.50 $ 19.86 $ 1.65 2.50 $ 91.58 $ 2.48 $ 6.87 $ - $ 100.92 RITEAID 463 N BEDFORD DR 14,850 9.00 $ 357.48 $ 148.50
FEDEX
9680 N SANTA MONICA
BLVD 1,603 1.00 $ 39.72 $ 16.03
113 OFFICE BUILDING 9400 SANTA MONICA BLVD
COMMON AREA/ BUILDING 3,685 3.75 $ 148.95 $ 36.85 25.75 $ 943.22 $ 55.28 $ 70.74 $ 45.00 $ 1,114.24 BH VISITORS CENTER UNIT#l02 2,025 2.50 $ 99.30 $ 20.25 16.35 $ 598.90 $ 30.38 $ 44.92 $ - $ 674.19

BH CHAMBER OF

COMMERCE
UNIT #201 5,175 3.50 $ 139.02 $ 51.75 27.33 $ 1,001.10 $ 77.63 $ 75.08 $ - $ 1,153.81 MCDEVITT UNIT #301 5,175 3.50 $ 139.02 $ 51.75 27.33 $ 1,001.10 $ 77.63 $ 75.08 $ - $ 1,153.81 2 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I
HERITAGE WINES 467 N CANON DR 1,473 1.00 $ 39.72 $ 14.73 114

RODEO PARKING

STRUCTURE
9510 BRIGHTON WAY
COMMON AREA/ BUILDING 135 a.so $ 19.86 $ 1.35 2.50 $ 91.58 $ 2.03 $ 6.87 $ - $ 100.47

WHAT GOES AROUND

COMES AROUND
9520 BRIGHTON WAY 3,378 1.00 $ 39.72 $ 33.78
FERRAGAMO 357 N RODEO DR 9,599 6.00 $ 238.32 $ 95.99
VACHERON 365 N RODEO DR 1,515 1.00 $ 39.72 $ 15.15
DAVID YURMAN 371 N RODEO DR 3,471 1.00 $ 39.72 $ 34.71
115 THIRD ST OFFICES 331 FOOTHILL RD
COMMON AREA/ BUILDING 5,553 7.50 $ 297.90 $ 55.53 48.00 $ 1,758.24 $ 83.30 $ 131.87 $ 490.00 $ 2,463.40 THE AGENCY UNIT#100 8,576 7.50 $ 297.90 $ 85.76 53.75 $ 1,968.86 $ 128.64 $ 147.66 $ - $ 2,245.17 THE AGENCY UNIT #150 2,023 1.75 $ 69.51 $ 20.23 12.50 $ 457.88 $ 30.35 $ 34.34 $ - $ 522.56 UTA UNIT #170 3,461 3.00 $ 119.16 $ 34.61 21.50 $ 787.55 $ 51.92 $ 59.07 $ - $ 898.53 UTA UNIT #200 16,706 14.00 $ 556.08 $ 167.06 101.70 $ 3,725.27 $ 250.59 $ 279.40 $ - $ 4,255.26 UTA UNIT #300 16,908 14.00 $ 556.08 $ 169.08 101.70 $ 3,725.27 $ 253.62 $ 279.40 $ - $ 4,258.29 GOOGLE UNIT#400 11,781 10.00 $ 397.20 $ 117.81 72.35 $ 2,650.18 $ 176.72 $ 198.76 $ - $ 3,025.66 CBH CABLE TV UNIT#470 4,576 2.25 $ 89.37 $ 45.76 20 $ 732.60 $ 68.64 $ 54.95 $ - $ 856.19 116 240 N BEVERLY DR
240 N BEVERLY DR / 241 N

CANON DR
COMMON AREA/ BUILDING 1,661 5.60 $ 222.43 $ 16.61 121.00 $ 4,432.23 $ 24.92 $ 332.42 $ 37.50 $ 4,827.06 235 N BEVERLY DR UNIT
TOMMY'S BEVERLY HILLS #170
432 a.so $ 19.86 $ 4.32
235 N BEVERLY DR UNIT
TOMMY'S BEVERLY HILLS #180
895 a.so $ 19.86 $ 8.95
235 N BEVERLY DR UNIT
9,927 6.00 $ 238.32 $ 99.27 TOMMY'S BEVERLY HILLS #200

SWEET BEVERLY
240 N BEVERLY DR UNIT
#150
306 a.so $ 19.86 $ 3.06

FREM INVESTMENTS
240 N BEVERLY DR UNIT
#300 3,843 4.25 $ 168.81 $ 38.43 21.25 $ 778.39 $ 57.65 $ 58.38 $ - $ 894.41

FREM INVESTMENTS
240 N BEVERLY DR UNIT
1,169 1.25 $ 49.65 $ 11.69 6.25 $ 228.94 $ 17.54 $ 17.17 $ - $ 263.64 #350

FREM INVESTMENTS
240 N BEVERLY DR UNIT
#370 1,186 1.25 $ 49.65 $ 11.86 6.25 $ 228.94 $ 17.79 $ 17.17 $ - $ 263.90

SWEET BEVERLY
240 N BEVERLY DR
A

VITRINE
45 SWEET BEVERLY
240 N BEVERLY DR
B

VITRINE
45 SWEET BEVERLY
240 N BEVERLY DR
C

VITRINE
45 SWEET BEVERLY
240 N BEVERLY DR
D

VITRINE
45 SWEET BEVERLY
240 N BEVERLY DR
E

VITRINE
45 3
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I

SWEET BEVERLY
240 N BEVERLY DR VITRINE
F
45 117 W 3RD ST 9268-9298 W 3RD ST
COMMON AREA 26,693 1 $ 39.72 $ 266.93 5.00 $ 183.15 $ 400.40 $ 13.74 $ - $ 597.28 VACANT 9268 W 3RD ST 19,008 3.50 $ 139.02 $ 190.08 27.18 $ 727.59 $ 75.00 $ 50.93 $ 458.29 $ 1,311.81 CREDIT UNION 9298 W 3RD ST 1,902 a.so $ 19.86 $ 19.02
SUPERVISION 10.00 $ 550.00 $ 550.00
VEHICLE LEASE & MAINTENANCE $ 200.00 $ 200.00
TOTAL Monthly Base Cost City's 287 $ 11,403.61 $ 3,917.19 1168 $ 42,694.76 $ 2,762.88 $ 3,157.22 $ 1,410.79 $ 50,025.65 Leased Properties NOTES:

A Proposed Labor Hours Per Month and Proposed Labor Cost Per Month for ongoing/regular janitorial labor at City's leased properties must correspond. For example, Proposed Labor Cost Per Month CANNOT be less than the Proposed Labor Hours Per Month multiplied by lowest hourly labor rate. Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services.

B Proposer to list below what is included in "Proposed Other Costs Per Month" F Total Cost Per Month assumes that the tenant suites are NOT vacant, but the price could change depending on if some properties were actually vacant.

PROPOSED OTHER COSTS PER MONTH consist of the following (attach additional sheets if necessary):

N/A
Please also list any one-time purchase costs of supplies, equipment, etc., if any, which would occur in Year 1 of the Contract:

Type: Cost:

N/A $ -
Type: Cost:

N/A $ -
4 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised I
HOURLY RATES FOR AS-NEEDED CUSTODIAL SERVICES AT CITY'S LEASED PROPERTIES c YEAR 2 ANNUAL YEAR4
YEAR 3 ANNUAL YEAR 5 ANNUAL

ESCALATIONE ESCALATION
ANNUAL

ESCALATION

ESCALATION
(PERCENTAGE), (PERCENTAGE), (PERCENTAGE), (PERCENTAGE), IF

IFANY IFANY ANY
IFANY
Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain. 4.75% 4.75% 4.75% 4.75% No, the rates will remain the same for day or night shift. NOTE:

E Escalations may occur not more frequently than annually, starting FULLY one year from commencement date of agreement. At least 90 days BURDENED prior to the annual date, Contractor may request an escalation in HOURLY the not-to-exceed amount stipulated in the agreement. It is further Job Classification RATE0 understood that extension of the Contract is at the City's sole Day Porter $ 38.20 discretion.

Lead Day Porter $ 46.96
Night Janitor $ 38.20
Lead Night Janitor $ 46.96
Project Manager $ 54.20
Supervisor Day $ 46.96
Supervisor Night $ 46.96
If you have other janitorial staff categories, please list:

N/A $ -
N/A $ -
NOTES:

C As-needed work may be charged based on the rates in the agreement. Alternatively, upon City's request for as-needed work, Contractor shall provide to City a lump sum estimate cost of additional work, along with a not-to-exceed estimate, which shall include material, labor and expenses.

The work shall be approved by City in writing, or an Individual Project Order (IPO) shall be issued by the City, before any additional work, billing or demand of payment will be initiated. The payment terms shall be agreed to by both parties in writing. If the scope of the engagement changes or the cost of the engagement will exceed the not-to-exceed amount, then the Contractor shall obtain written permission, or an amendment to the IPO as applicable, from the City.

D The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

OTHER AS-NEEDED JANITORIAL WORKc
Subcontractor discount(-) or markup(+) for as-needed subcontracting (for lump sum estimate)

5.00%
Manufacturer's discount(-) or markup(+) for as-needed supplies/equipment

5.00%
5 DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised
Merchants Building Maintenance Date: 3/1/2023
APPENDIX F - Add Alternate No. 2- Custodial Maintenance Services at City-Operated Parking Structures ONE-TIME ESTIMATED# ESTIMATED YEAR 2 ANNUAL YEAR 3 ANNUAL YEAR 4 ANNUAL YEAR 5 ANNUAL

MONTHLY
ESTIMATED YEAR ESCALATION° ESCALATION ESCALATION ESCALATION PURCHASE OF HOURS COMMENTS

COST MONTHLY COSTA
1 TOTALc (PERCENTAGE), (PERCENTAGE), (PERCENTAGE), (PERCENTAGE),

IFANY IFANY IFANY IFANY
a. Labor Ongoing (includes daily sweeping, trash/debris removal, graffiti removal, mopping stairwells, general cleaning of elevator N/A 1540.58 $ 56,431.45 $ 677,177.34 4.75% 4.75% 4.75% 4.75% Forecast Union Increases vestibles/escalator core/parking office/light fixtures, etc.) 8' 82 b. Power washing $ - N/A N/A $ 266,317.16 4.75% 4.75% 4.75% 4.75% Forecast Union Increases c. Cleaning Equipment & Supplies 8' 82 $ - N/A $ 11,504.74 $ 138,056.92 1.00% 1.00% 1.00% 1.00% Manufacturers Increases d. Other (including consumables): describe in comments 8' 82 $ - N/A $ 3,431.95 $ 41,183.40 1.00% 1.00% 1.00% 1.00% Manufacturers Increases TOTAL: $ 1,122,734.82
NOTES:

A Estimated# of Hours Monthly and Estimated Monthly Cost for ongoing janitorial labor must correspond. For example, Estimated Monthly Cost CANNOT be less than the Estimated# of Hours Monthly multipled by lowest hourly labor rate.

Proposed Labor Hours Per Month must also correspond with the descriptions in the Facility-Specific Scope of Services.

B Excluding power washing
B2 See list of parking facilities below.

C Not including one-time purchase costs
D Escalations may occur not more frequently than annually, starting one year from commencement date of agreement. At least 90 days prior to the annual date, Contractor may request an escalation in the not-to-exceed amount stipulated in the agreement.

MONTHLY CLEANING OF PARKING FACILITIES"
Estimated
Estimated Monthly Cost
Estimated Monthly Cost- Other (incl. Estimated
Estimated# of Estimate Year
Facility Address
Hours Monthly Monthly Cost- Cleaning consumables) Monthly Cost1 Totalc LaborA Equipment & (describe in TOTAL
Supplies comments
above)
SMl 34.80 $ 1,274.72 $ 259.88 $ 50.22
Beverly /Rodeo $ 1,584.82 $ 19,017.88
SM2 34.80 $ 1,274.72 $ 259.88 $ 50.22
Rodeo/Camden $ - $ - $ 1,584.82 $ 19,017.88
SM3 34.80 $ 1,274.72 $ 259.88 $ 50.22
Camden/Bedford $ - $ - $ 1,584.82 $ 19,017.88
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised
SM4 34.80 $ 1,274.72 $ 259.88 $ 50.22
Bedford/Roxbury $ - $ - $ 1,584.82 $ 19,017.88
SM5 34.80 $ 1,274.72 $ 259.88 $ 50.22
Roxbury/Linden $ - $ - $ 1,584.82 $ 19,017.88
438 N. Beverly Dr. - 439 N. Canon Dr. 280 $ 10,256.40 $ 2,090.98 $ 251.12 $ 12,598.50 $ 151,182.05 450 N. Crescent Dr. 80 $ 2,930.40 $ 597.42 $ 251.12 $ 3,778.94 $ 45,347.33 9361 Dayton Way 22.84 $ 836.63 $ 170.56 $ 125.56 $ 1,132.75 $ 13,593.05 333 N. Crescent Dr. 22.84 $ 836.63 $ 170.56 $ 125.56 $ 1,132.75 $ 13,593.05 345 N. Beverly Dr. 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 216 S. Beverly Dr. Roof Top Only 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 450 N. Rexford Dr. 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 9510 Brighton Way 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 440 N. Camden Dr. 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 221 N. Crescent Dr. 82.65 $ 3,027.47 $ 617.21 $ 251.12 $ 3,895.80 $ 46,749.64 461 N. Bedford Dr. 63 $ 2,307.69 $ 470.47 $ 251.12 $ 3,029.28 $ 36,351.38 321 S. La Cienega Blvd. 61 $ 2,234.43 $ 455.54 $ 251.12 $ 2,941.09 $ 35,293.03 241 N. Canon Dr. - 242 N. Beverly Dr. (Public Gardens) 280 $ 10,256.40 $ 2,090.98 $ 167.41 $ 12,514.79 $ 150,177.53 9333 W. 3rd St. 61 $ 2,234.43 $ 455.54 $ 251.12 $ 2,941.09 $ 35,293.03 TOTAL Monthly Cleaning of Facilities Cost 1540.58 $ 56,431.45 $ 11,504.74 $ 3,431.95 $ 71,368.14 $ 856,417.66 $ 71,368.14 $ 856,417.66
Cleaning Other Costs
Equipment & (incl.

Supplies: consumables):

ONE-TIME PURCHASE COST FACILITIES CLEANING $ - $ -
See Notes description above.

POWER WASHING-BASIC CLEANINGE
Dollar Amount
Facility Address Per Basic Number of Total Cost Per
Cleaning Times Per Year Year
SMl $ 900.90
Beverly /Rodeo 4 $ 3,603.60
SM2 $ 900.90
Rodeo/Camden 4 $ 3,603.60
SM3 $ 900.90
Camden/Bedford 4 $ 3,603.60
SM4 $ 900.90
Bedford/Roxbury 4 $ 3,603.60
SM5 $ 900.90
Roxbury/Linden 4 $ 3,603.60
438 N. Beverly Dr. - 439 N. Canon Dr. $ 5,775.00 4 $ 23,100.00 450 N. Crescent Dr. $ 6,006.00 4 $ 24,024.00
DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised
9361 Dayton Way $ 2,863.25 4 $ 11,453.00
333 N. Crescent Dr. $ 2,863.25 4 $ 11,453.00
345 N. Beverly Dr. $ 3,372.60 4 $ 13,490.40
216 S. Beverly Dr. Roof Top Only $ 2,090.55 4 $ 8,362.20 450 N. Rexford Dr. $ 4,989.60 4 $ 19,958.40
9510 Brighton Way $ 2,910.60 4 $ 11,642.40
440 N. Camden Dr. $ 3,557.40 4 $ 14,229.60
221 N. Crescent Dr. $ 7,972.27 4 $ 31,889.08
461 N. Bedford Dr. $ 4,740.12 4 $ 18,960.48
321 S. La Cienega Blvd. $ 2,979.90 4 $ 11,919.60
241 N. Canon Dr. - 242 N. Beverly Dr. (Public Gardens) $ 7,623.00 4 $ 30,492.00 9333 W. 3rd St. $ 4,331.25 4 $ 17,325.00
TOTAL Power Washing-Basic Cleaning Cost $ 66,579.29 4 $ 266,317.16 $ 266,317.16
ONE-TIME PURCHASE COST POWER WASHING $ -
NOTE:

E Power washing pricing must include all expenses (labor, equipment, supplies, etc.). Provide pricing for power washing four times per year at each parking structure.

HOURLY RATES FOR AS-NEEDED JANITORIAL WORKF,G
Please fill out the following if applicable to your company.

Will the hourly rates change according to time or day? If yes, what are the hours/days? Please explain.

No, the rates will remain the same for day or night shift.

Job Classification BURDENED
Day Porter $ 38.20
Lead Day Porter $ 46.96
Night Janitor $ 38.20
Lead Night Janitor $ 46.96
Supervisor Day $ 46.96
Supervisor Night $ 46.96
If you have other janitorial staff categories, please list:

N/A $ -
N/A $ -
NOTE:

F The rates listed are those that will be shown on the invoice to City. For hourly rates, this shall include all hourly wages, other payroll-related fees, administrative costs, benefits, overhead, general operating expenses, other insurance, bonding, mark-up, profit, etc.

DocuSign Envelope ID: 60C910FC-B1C0-4078-A399-F0138F570E5F !Revised
OTHER AS-NEEDED JANITORIAL WORK6
Subcontractor discount(-) or markup(+) for as-needed subcontracting (for lump sum estimate)

5.00%
Manufacturer's discount(-) or markup(+) for as-needed supplies/equipment

5.00%
NOTE:

G As-needed work may be charged based on the rates in the agreement.

Alternatively, upon City's request for as-needed work, Contractor shall provide to City a lump sum estimate cost of additional work, along with a not-to-exceed estimate, which shall include material, labor and expenses.

The work shall be approved by City in writing, or an Individual Project Order (IPO) shall be issued by the City, before any additional work, billing or demand of payment will be initiated. The payment terms shall be agreed to by both parties in writing. If the scope of the engagement changes or the cost of the engagement will exceed the not-to-exceed amount, then the Contractor shall obtain written permission, or an amendment to the IPO as applicable, from the City.

Certificate Of Completion
Envelope Id: 60C910FCB1C04078A399F0138F570E5F Status: Sent Subject: Complete with DocuSign: Merchants Building Maintenance - Custodial Maintenance Services Source Envelope:

Document Pages: 233 Signatures: 6 Envelope Originator:

Certificate Pages: 3 Initials: 0 Erin Justus
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
455 N. Rexford Drive
Beverly Hills, CA 90210
[email protected]
IP Address: 198.245.189.169
Record Tracking
Status: Original
10/10/2023 3:22:38 PM
Holder: Erin Justus
[email protected]
Location: DocuSign
Signer Events Signature Timestamp
Amanda Haas
[email protected]
Director of Business Development
Merchants Building Maintenance
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 107.77.199.97
Signed using mobile
Sent: 10/10/2023 3:31:27 PM
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Wallace E. Reid
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Sharon L'Heureux Dressel
[email protected]
Risk Manager
Sharon Dressel
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Deborah R. Hakman for
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Michael V. Hensley
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Shana E. Epstein
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Director of Public Works
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Logan Phillippo
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Real Property Development Manager
City of Beverly Hills
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Nancy Hunt-Coffey
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Julian A. Gold
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Attachment 2
Comparison Table of Estimated Vendors'
Total Costs Over 4 1/2 years1,2
Vendor Total
Allied Universal $ 25,811,433
Merchants $ 20,739,496
Servicon $ 26,224,891
1 This assumes the initial agreement would be extended
each May (with escalations).
2 These estimates include costs for ongoing/regular
services, Fire Department supplies, as-needed work,
contingency, and pressure washing of parking structures.

Attachment 3
Total Estimated Value of Custodial Maintenance Services Agreement with Merchants Building Maintenance, LLC/California Year of
Contract
City
FacilitiesOngoing/
Regular
Parks and
Open
SpacesOngoing/
Regularb
TenantLeased
FacilitiesOngoing/
Regularc
Parking
Structures
-Ongoing/
Regular
Fire
Department
Supplies
AsNeeded
(at 2.5%
of
Ongoing/
Regular)d
Contingency (at
10%)d
Pressure
Washing
Parking
Structures TOTAL
Year 1a $712,050 $298,679 $300,154 $428,209 $16,704 $36,428 $149,354 $133,159 $2,074,737 Year 2 $1,491,745 $625,732 $628,822 $897,098 $34,995 $76,316 $312,898 $278,967 $4,346,573 Year 3 $1,562,603 $655,454 $658,691 $939,710 $36,657 $79,942 $327,760 $292,218 $4,553,035 Year 4 $1,636,827 $686,588 $689,979 $984,346 $38,398 $83,739 $343,329 $306,099 $4,769,304 Year 5 $1,714,576 $719,201 $722,753 $1,031,102 $40,222 $87,716 $359,637 $320,638 $4,995,846 Total $7,117,800 $2,985,654 $3,000,400 $4,280,464 $166,976 $364,141 $1,492,978 $1,331,081 $20,739,496 Notes:
a Year 1 consists of six months of onsite work (November 1, 2023-April 30, 2024). Each remaining year consists of 12 months. b Parks and open spaces ongoing/regular services include debris removal, trash receptacle service, and amenity care. (Cleaning of community centers and park restrooms is included in City Facilities.) c Assumes all tenant locations are occupied. Billed price shall be adjusted based on current vacancies. d Does not apply to parks and open spaces or to pressure washing parking structures.