STAFF REPORT
Meeting Date: April 21, 2026
To: Honorable Mayor & City Council
From: Enisha Clark, Human Services Administrator
Subject: Update on Homelessness Response Planning for Metro D Line Opening
Attachments: 1. Beverly Hills is Metro Ready Flyer
INTRODUCTION
At the January 21, 2026, meeting, staff provided an overview of the City’s End-of-Line Homelessness Response Plan in preparation for the opening of the Metro D Line station at Wilshire/La Cienega. Since that meeting, Metro has officially announced that the Wilshire/La Cienega station is scheduled to open on May 8, 2026.
With a confirmed opening date, staff have continued advancing implementation of the End-of-Line Homelessness Response Plan. Efforts have focused on completing outreach materials, initiating proactive business engagement, strengthening interdepartmental coordination, and finalizing the data monitoring framework that will guide operational adjustments once the station becomes operational. These coordinated planning and outreach efforts are part of the City’s broader goal to ensure Beverly Hills is Metro Ready by equipping residents, businesses, and City departments with the information, resources, and operational coordination necessary to proactively prepare for the arrival of Metro service. This report provides an update on the progress made and outlines the next steps as the City moves into the final preparation phase ahead of the station opening.
DISCUSSION
Given the evolving nature of Metro operations and the potential impacts associated with end-of-line activity, staff organized the City’s response into a phased implementation approach that allows for ongoing discussion and monitoring over time rather than a single point-in-time update. Each phase represents a different stage of readiness and operation which allows staff to prepare in advance, respond during the initial launch of Metro service, and make data-informed adjustments as conditions evolve. The phases include:
Meeting Date: April 21, 2026
Phase 1- Pre-Opening Preparation (Current – Station Opening) Phase 2- Initial Station Opening (First 30 Days of Operations) Phase 3- Stabilization and Adjustment (30–90 Days Post-Opening) Phase 4 - Ongoing Operations
Phase 1 Update: Pre-Opening Preparation (Currently Underway) Since the January 21, 2026, meeting, our Beverly Hills Fire Department- Human Services Division has focused on preparation activities leading up to the opening of the station. At the direction of Council, staff has prioritized the development of clear, proactive outreach materials to support both businesses and residents in preparing for the arrival of Metro service.
Collaborating with multiple City Departments staff have developed a concise two-page informational flyer entitled, Beverly Hills is Metro Ready! (Attachment 1) designed to outline the steps the City has taken to prepare, and actions businesses and residents can take to proactively coordinate with City resources. The flyer provides information on available support services, including how to connect with the Beverly Hills Outreach Team (BHOT), how businesses can establish Trespass Enforcement Authorizations with the Beverly Hills Police Department, and where to access additional City & Metro resources.
In parallel, staff have finalized interdepartmental response protocols, ensuring that roles, communication channels, and operational coordination across City departments are clearly defined. Staff continue to coordinate with Metro representatives and outreach partners to align expectations and ensure communication pathways remain open as the opening approaches.
Staff have also developed the City’s data tracking and reporting framework, which will allow the City to monitor operational conditions, outreach activity, calls for service, and emerging trends in real time. A database has also been created to organize and track enforceable Trespassing Authorization orders, making them easily accessible by staff, which is especially helpful to our overnight teams.
Staff have initiated proactive face-to-face business outreach and information distribution through the Beverly Hills Chamber of Commerce and the City’s website. The Beverly Hills Fire Department- Human Services Division is also preparing to fill a vacant position to increase staff capacity and overall support for Metro-related social service needs.
The City’s Community Outreach Manager will be coordinating with local schools to include information in district and parent newsletters, as well as conducting direct outreach to private schools and faith-based organizations located near the station area.
Through coordination with the City’s Public Information Officer and Community Outreach Manager, staff are working to ensure residents, businesses, and community partners remain informed as Metro service begins.
Next Steps
With the La Cienega/ Wilshire Station Opening on May 8, 2026, the City will officially move into Phase 2. Phase 2 will focus on the initial station opening and the first 30 days of Metro operations. During this period, staff will deploy coordinated outreach and monitoring efforts during peak end-of-line hours and maintain a consistent field presence in and around the station area.
Meeting Date: April 21, 2026
Staff will actively collect and analyze operational data, including offloading patterns, calls for service, outreach engagements, and environmental conditions. This information will be used to assess impacts and guide operational adjustments as needed.
Weekly collaboration meetings will be held with City departments and external partners to review trends, discuss observed conditions, and refine deployment strategies.
Staff will also actively monitor community feedback and respond to concerns in real time.
Internal updates regarding service demand and operational conditions will be provided on a regular basis. Staff will return to Council with updates, operational recommendations, or potential resource needs if warranted as conditions evolve during the initial opening period.
FISCAL IMPACT
There is no immediate financial impact anticipated, as the proposed outreach strategy will rely primarily on existing City resources. Staff will monitor resource demands and return with operational recommendations and budget refinements if necessary.
RECOMMENDATION
Staff will continue implementing the phased End-of-Line Homelessness Response Plan in preparation for the May 8, 2026, opening of the Metro D Line station at Wilshire/La Cienega, including ongoing business outreach, coordination with Metro and regional partners, and operational readiness activities. Staff will monitor conditions, evaluate operational data, and return to Council with updates to ensure Beverly Hills remains Metro Ready.
Enisha Clark, LCSW
Human Services Administrator
Approved By
Attachment 1
WHAT IT MEANS FOR BEVERLY HILLS AND THE COMMUNITY
The Metro D Line Extension will bring new energy and create easier access for the visitors’ experience of Beverly Hills. As the Wilshire/La Cienega Station is expected to open soon, the City of Beverly Hills is focused on preparing residents, businesses, and City services for its arrival. Facts about the project:
• The new Metro D Line stations located at Wilshire/La Cienega and Wilshire/Beverly Dr will improve connectivity, attract more visitors, and increase economic activity.
• The City of Beverly Hills Police department (BHPD) in partnership with the Los Angeles Police Department (LAPD) will work together to keep the community safe through proactive, coordinated planning surrounding the Metro stations and throughout the City. • Anticipated Opening:
· Wilshire/La Cienega Station – May 8, 2026 · Beverly Dr Station – Spring 2027
BEVERLY HILLS IS PREPARED
Multiple City departments will be working closely to ensure the community remains safe. These departments include: The Beverly Hills Police Department (BHPD), Beverly Hills Fire Department (BHFD), Community Services Department, and the Beverly Hills Public Works Department. The City is also finalizing the details with its partner agencies for the LAPD to provide law enfrocement services in Metro designated areas. The City is focused on making sure the Metro stations opening strengthens the community while preserving the exceptional quality of life for residents, businesses, and visitors.
BEVERLY HILLS IS METRO READY!
Resident & Business Guide for Station Opening
• BEVERLY HILLS FIRE DEPARTMENT
Human Services Division: Leads coordinated outreach and service connection efforts to address complex and ongoing quality-of-life concerns, including engagement with individuals experiencing homelessness.
Beverly Hills Outreach Team (BHOT): On-call response team for non-emergency unhoused outreach needs. • BEVERLY HILLS POLICE DEPARTMENT: Primary department responsible for public safety and law enforcement, including oversight of the Mental Health Evaluation Team (MHET) deployment. • BEVERLY HILLS COMMUNITY SERVICE DEPARTMENT
Beverly Hills Ambassadors: This team works closely with local businesses and visitors throughout the business district.
Ambassadors serve as a key point of contact, helping assess situations and coordinate with BHOT or the appropriate City department as needed.
Beverly Hills Park Rangers: Provide a visible presence in parks and public spaces, address quality-of-life concerns, engage individuals in need of assistance, and coordinate with other City departments as needed. • BEVERLY HILLS PUBLIC WORKS DEPARTMENT: Department responsible for sanitation, cleanliness, maintenance, and rapid response to areas around and adjacent to station.
HOW WE’RE WORKING TOGETHER
Beverly Hills is bringing together City departments and public safety partners to ensure a coordinated, compassionate, and effective response. Our Citywide team includes:
For more information visit: beverlyhills.org/MetroReady
PUBLIC SAFETY & PRESENCE
WHAT RESIDENTS & BUSINESSES CAN DO
As Metro arrives, our community plays an important role in helping keep Beverly Hills safe, welcoming, and vibrant. Here’s how you can utilize our City services:
• Connect with Beverly Hills Outreach & Assistance Team through the 24/7 hotline for on-the-ground support and
guidance by dialing (310) 285-2468.
• Business Owners: To help address overnight loitering
or unlawful activity, businesses may complete a Trespass Authorization Form authorizing after-hours BHPD response on private property. Contact [email protected]
for more information.
• Stay informed as the Metro opening approaches and plans are rolled out:
· To access Trespassing Authorization Forms & other resources, join our mailing list, and receive City updates, visit:
beverlyhills.org/MetroReady.
· Metro Project Updates: metro.net/projects/westside
• For general information and non-emergency City services, contact askBH by phone or online at beverlyhills.org/askBH.
Human Services: (310) 285-1006 | [email protected] For social services support, quality of life concerns, ongoing unhoused issues, or matters needing follow-up.
Beverly Hills Outreach Team (BHOT): (310) 285-2468
For 24/7 outreach and engagement to connect unhoused individuals with support and services in real time.
BEVERLY HILLS IS METRO READY! Resident & Business Guide for Station Opening askBH: (310) 285-1000 | [email protected]
7:30 a.m. – 5:30 p.m. (Monday - Thursday)
8:00 a.m. – 5:00 p.m. (Friday)
The City’s primary customer relations number providing
general information and assistance with non-emergency
services, including sanitation and maintenance.
Beverly Hills Police Department: Call 9-1-1 for emergencies Police Non-Emergency: (310) 550-4951
RESOURCES
Metro Project Team: (213) 922-6934 | metro.net/projects/westside Contact the D Line Extension project team for Metro specific information and assistance.
For more information visit: beverlyhills.org/MetroReady • Two (2) LAPD Police Officers and one (1) LAPD Police
Supervisor dedicated to the Beverly Hills Station 24/7
• Two (2) Metro security officers, 24 hours per day,
seven days per week at each station.
• Metro fare enforcement staff during peak hour
rideship and travel periods of at least one (1) person
per station/portal.
• Partnership between the City’s homeless outreach
teams and Metro’s outreach teams.
• Law Enforcement and Security presence surrounding
the station area.
In addition to all of the operational and physical security that is directly related to the Metro stations, the City will be providing additional resources for the surrounding community:
• The City Council has approved eight (8) additional sworn police positions for patrol, response and investigations related to Metro and the surrounding community, along with additional City CCTV cameras surrounding the station, and prioritizing the expansion of CCTV cameras in surrounding neighborhoods. • The City Council has approved the addition of six (6) Community Service Officer positions to staff the new Public Safety Center, along with one (1) maintenance worker dedicated to keeping areas around the station clean.
The City has also secured physical infrastructure for the Wilshire/La Cienega station, which will include:
• A Public Safety Center staffed by City of Beverly Hills public safety. Construction is expected to be completed by Fall 2026.
A temporary kiosk adjacent to the plaza will be operational until construction is complete.
• Enhanced platform-level security, featuring taller fare gates with motion sensors and improved anti-evasion technology. • Security cameras throughout the Metro station that are integrated with BHPD’s Real Time Watch Center (RTWC).
• Full communications with local and regional law assessments enforcement for a coordinated response with BHPD and BHFD. • Crime prevention through environmental design assessments which include additional lighting and security cameras as needed.
As part of the City’s work with Metro, the City has
secured public safety services for stations located
in Beverly Hills. This includes the following: